"@115714 your customer service is horrible and IMPOSSIBLE to get to. Full of conflicting stories and promises, and I've been with since 2012. | @608695 We would like to have a better understanding of your situation. Please send us a Direct Message, so that we can further assist you. -JJ"
@TMobileHelp Can I get some help w/my inadvertently cancelled digits line please? | @608707 Absolutely!! Please send us a DM so we can get working on this right away for you!! :) https://t.co/IUIA5vQSHC *MattHargleroad
"Have been on hold with #Sprint Customer Service for almost 40 minutes. Ridiculous. | @580488 Thanks for reaching out! What's going on? Are you still on hold? Please send us a Direct Message, so that we can assist you. -S M https://t.co/rMApsV8PQY"
"Been on the phone 4 the last month with @115911 and still have no service. Going to go to @115725 2morrow since y'all willingly let us go | @608722 We're here to help, Chani, and I'm positive we can get to the bottom of it! Please DM us and we'll get started on a resolution *ByronEdwards"
"@115714 once again my phone isn't accepting or making calls. A $5 credit isn't going to cut it. | @608739 To better address this situation. Please send us a Direct Message, so that we can further assist you. -RC https://t.co/rMApsV8PQY"
"@115913 can you DM me please? | @297533 @115913 I'm still here for you, and just sent you a DM. I look forward to your reply. https://t.co/jYNFEXxh3c *CarmenSipes"
@115913 Just spoke to Tmo Cust Serv and was told that BC I have current unlmtd plan I need to pay $20/mo to use Apple Watch LTE? Why? | @608775 @115913 Let's make sure you're getting the best deal possible for that Apple Watch. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
I worked for @115714 for years and have been an advocate for their service. Now I'm going to tell anyone who asks to find another carrier. | @608792 Hello Evan! Please know this is not the perspective we wish our members to have. We'd love to take a look into your case. DM us! -AC
@115714 is the worst. Been on chat/phone for 2+ hrs & still cannot fix my problem that has been going on for 6 yrs & their coverage map lies | @608805 Hi Katelyn! Please know this isn't the way we want any of our members to feel. DM us since we wish to turn your experience around. -AC
"@115714 y'all got me Fuuuuccked Uuuup!! I pay for unlimited, but there is a limit!! I'm mad 😡 I… https://t.co/923O0B9VgR | @608849 This is not the type of feedback that we like too see. Please send us a Direct Message, so that we can further assist you. -MM."
"Because @115714 will tell you you’re signing up for an 18 month lease with option to upgrade after 12 but give you the box to sign a 24 mo. | @194722 This is not the kind of experience we are striving to provide. Please send us a Direct Message, so that we can further assist you. - LV."
@115714 really bought my iphone8 a week ago and it’s not working. U telling me I don’t have insurance #sprint #iPhone8 | @608874 What are the issues being experienced with your device? Have you tried returning to the point of sale for further assistance? - DW
"@115913 FIX YOUR CUSTOMER SERVICE! HOW CAN I CALL 12x AND NOT GET MY ISSUE RESOLVED! BAD SERVICE!!! | @190717 @115913 Thank you so much for your patience, Eugene. We'll be reaching out as quickly as possible to address your concerns. *MikeRice"
@115714 this is every day no matter what this is it no signal no internet lots of drop calls https://t.co/QAeljxm0Kd | @448473 Hey Carlos. The screenshots are cause for concern. How long has this been happening? Is it in multiple locations? Anyone else affected? - DW
"Aaaaaaand @115911 seems to be down... again. I'm goin' to bed.

Cc: @TMobileHelp | @306897 Hi there, Scot! I understand how important it is to have service. Send me a DM and I will be happy to help. #MagentaMan *FaisselD"
@115911 my screen is severally cracked I can barely see my screen | @608926 Oh no!!! Let's figure out what options you have available to you. DM us and we'll figure out what to do with your cracked phone. *KananiB
"I get 0 phone reception at work. You fucking blow fam @115911. Finna take me my cheap ass back to Verizon | @608979 Having strong connection is important to me, Danny! Let's take a closer look to see what's happening at your work place. Send us a DM *RickK"
"@115913  I am have unhappy with your company over the last year. There is no single person that said I will handle it. #passthebuckTM https://t.co/LTrG9eHl7a | @191235 @115913 You've come to the right place! I see you're already in DM, we will meet you back in there now. Thank you! *AshHebron"
"@115911 I went into a store to payoff a handset I. Cash and you idiot  employee took the cash and charged my card on file. | @608999 We take situations like this very seriously, DM us with the store location you were at and we'll look into this with you. *KananiB"
@115911 I'm fed up with you im told something else by your sales department and then it's something else I'm literally over it changing | @124519 Getting the right information is key. Send a DM my way and we'll make sure you have the right details for sure. *CharlesOpacki
@115911 Everytime I try to send a text to join a text program it sends me back a message saying Service access denied.whats going on | @595614 We'd love to help!  You have the option to open your DMs by following these steps: https://t.co/HwlsF8tAG7. ... https://t.co/kDS3Zp7d1C
@115913 @115911 @TMobileHelp  Why bill $0.20 a min WiFi calling countries outside USA when overseas? Should be same price Digits App!! | @609018 @115913 I don’t like surprises like that either. Find WIFI calling prices here https://t.co/Ojfk7Ef1cw  https://t.co/Et1Fu7xZtb *BarbPelotte
@115913  What do I do with 2 galaxy S7 that my mother in law gave us then reported them stolen? They weren't stolen and I can prove it. | @609023 @115913 Let's make sure we find the best solution for those phones. Send me a DM and we'll work this out. https://t.co/plE6XCdHhz *CharlesOpacki
"@115911 @115913 I hope this isn't a glimpse into the future of T-Mobile. Since it started storming here I've dropped 6 calls in 2 hours | @142417 @115913 We want to make sure your service is working the way it should. Let's take a look, send me a DM https://t.co/PbJEgtqanO *JeromyBingham"
@TMobileHelp Do I qualify for the 50% discount on the Pixel 2 XL if I sign up for a new Simply Prepaid plan? https://t.co/NWAwDpnJVM | @609045 Great question and we certainly want you to get the best deal! I will meet you back in DM! https://t.co/qF1oGJAQaV *Ashley Lingley
@117543 I live outside TMo cvrg. Bought cellspot on eBay. Turns out was someone’s unreturned return and is blklisted. Can you plz help? | @609046 @117543 Oh my! Let’s get together to see what we can do to help. DM me here to get started https://t.co/Et1Fu7xZtb *BarbPelotte
"@115913 your Magenta ""experts"" ...not so much. Sent me on a goose chase and tried to sell me vs solve my problem. | @609059 @115913 We want to make sure you get a resolution today. I want to hear more about this, send me a DM https://t.co/PbJEgtqanO *JeromyBingham"
"@115913 can you please DM me, please. | @297533 @115913 We're here to make sure any concerns you have are being addressed. DM me so I can help. https://t.co/plE6XCdHhz *CharlesOpacki"
How is it possible that she's allowed to do that WITHOUT MY PERMISSION?!?? @115911 @115913 | @192247 @115913 We want make sure your plan is set up the way you want. Please send a DM our way for a closer look https://t.co/Et1Fu7xZtb *BarbPelotte
@116447 How can I get my @115714 plan corrected? Was told 24hrs to correct but that was last Thur 9/28. | @609075 @116447 Team @116447 will be more than happy to discuss your plan concerns.  Please DM your contact information. https://t.co/rMApsV8PQY
@TMobileHelp  can the new tmobile digits number you receive be used with WhatsApp or @115873 ? Will their service recognize it as a real #? | @268831 DIGITS lines are wonderful!  I would love to talk about this more.  Meet me here and we can talk https://t.co/qqiiYhZxdI *SamanthaCassidy
"I'm in the biggest city on the planet, and this is what I get.  3g service and a spinning circle. After a decade with @115714 time 2 switch https://t.co/IW9Tp7W8VI | @575879 Oh no! We'd like to look into the matter for you. Please send us a Direct Message, so we can further assist you. We're here to help. -SJ"
"@TMobileHelp the visual voicemail app isn't working on my phone. Any way you guys can help me!? | @609163 Absolutely!!  Voicemail is super important, send us a DM and we'll get this fixed in a hurry!! *JeffreyN"
"@117543 B71 support in the Pixel 2 series? Would be amazing, but specs page says no, Google CS says yes. Which is it? | @609174 The Pixel 2 is going to work like a charm on our blazing fast network. It works on the following bands: LTE bands 2, 4, and 12. *TaylorBest"
@115714 Your service is struggling | @609175 Providing reliable service to all our customers is very important. What's going on with your service? Send us a DM elaborating as such. -HS
"@115913 Love being with @115911 and the customer service. Only complaint... Some bad spots and delayed texts & vm's. | @307795 @115913 I know staying connected is essential, DM me and we'll take a look at these areas https://t.co/Nr93OTtXRx *TaylorBest"
"@TMobileHelp I have tmobile and my roaming is off. Im on a trip in NY state and its saying AT&T 4G. Is this free? Because i’m not on roaming | @609196 Thanks for reaching out today! Usually we do not charge for domestic roaming, send us a DM and we can take a closer look! *Bert Louis"
@TMobileHelp when will there be a bogo without opening a new line | @609201 There wouldn't be incentives without something to incentivise! Click the bald head and we'll chat! https://t.co/WvduHDPGwV *MichaelHarvill
"@TMobileHelp hey team, I need help ASAP. Been working all night to get my new Apple Watch connected. Getting an error T-Mobile
Code 412-2004 | @190996 Hey, John! I see that we're already working together in DM, so I'll get back with you there now. Thanks for your patience. *JasonBurr"
"Called the company so many times about this inquire and nothing has been resolved @115911 @115913 | @193169 @115913 We'll ensure that all is well with your account, click my picture to DM me so we can dig in https://t.co/Nr93OTtXRx *TaylorBest"
@115913 @188044 No connection at the west side of Puerto Rico yet. Had two drive two hours for internet signal. | @609326 @115913 I can assure you that we're doing everything we possibly can to ensure services in RP are restored and back online. *TaylorBest
"@TMobileHelp why is Spotify and YouTube counting against my data? I thought I had binge on | @274593 Hello there, Jaz, My name is Jeanie and I will be stepping in to help you with all things T-Mobile today. So glad... https://t.co/tkfnQsfzae"
@116447 i even have the tracking number https://t.co/bjXspfSdAf | @186390 We regret to hear about your dissatisfaction. DM us your phone number so that Team @116447 may research your concerns.
"Disgusted with @115911  There LTE upgrade has made my Oneplus One no longer receive phone  calls. So there remedy for a 9 year customer is to reward me with raising my rates $70 / mo and charging me full price for the note 8 bogo. Who should I switch to? #tmobilesucks | @189612 I’m on your side here, Todd. Thank you for coming over to DM. We want you to stay part of the family. Let's continue the talks. *JeremyJ"
"Anyone else who has Sprint having issues with your phone being slow as hell and not loading..? #Sprint #seriously | @609361 We would like to look into this for you. Please send us a Direct Message, so that we can further assist you. -JJ"
Lady at the @115911 store was rude. #okk | @609362 We would like to get more information regarding this matter. Please send us a DM so that we may address your concern. *JasmineS
"@117735 has royally screwed me out of a 15 yr relationship with @sprintcare. 
Worst switch Ever!!
#CustomerExperience #gonewrong
#screwed | @609363 Hopefully we can win you back with our current promotions https://t.co/OLXF2ShjmN"
"@117735 has royally screwed me out of a 15 yr relationship with @sprintcare. 
Worst switch Ever!!
#CustomerExperience #gonewrong
#screwed | @609363 Oh no! We hate that we lost you as a valued Sprint customer."
.21 download speed .37 upload speed. I am loving @115714 lightning speed. Definitely worth 380 dollars a month! 😑 https://t.co/HXKpAbnuMu | @344884 I will like to look into this issue for you. Can you please send me a DM along with your nearest cross street and ZIP code. -NW
@sprintcare why is there spotty service still along the eastern seaboard? Use to have lte near my house now I'm roaming. #getitogether | @609366 Hey there! Let's  work on these coverage issues. Please send us  a DM so we can get started. -JR
@115911 I have a question about the promotion you have with save sense I'm with you do I get the $50 credit? | @323646 Hey Ryker! Send us a DM so we can take a look at your situation in detail and get you the info you need! *TerriL
"@115714 why don't I have any data in Portland Oregon ... issue started yesterday | @609403 Hey there! Let's take a look at your area coverage. Please send us a Direct Message, so that we can properly assist you. - MA https://t.co/rMApsV8PQY"
"@115911 why do I have to resign an EIP agreement that I already signed online!? Guess I won't be seeing my #LGV30 anytime soon! 😠😠😠 | @362736 We're all about you getting your hands on your future favorite device, Phil. Send us a DM and let us take a closer look for you. *JeremyJ"
@115714 your customer service is by the first customer service I have ever had to deal with.  Time to change | @609412 Quite concerning! Why do you feel this way about us? We'll like to hear from you. Send us a DM elaborating on this matter. -HS
"@115913 digit beta acct auto reverse tax inclusive switching to NetFlix On Us.. reps told to tell customers ""just buy Netflix directly""? | @193977 @115913 We want to check this out with you and ensure all is right with your account. Please send a DM our way https://t.co/Nr93OTtXRx *TaylorBest"
@115911 @TMobileHelp Thx to CHRISTOPHER1240700 for being my saving grace today.Ty to his supvr also. 14yrs n counting! | @609423 We appreciate your love and support and I am so glad to hear we were able to get you taken care of! T-Force has your back! *Ashley Lingley
"Is it only me when I use Instagram, no video load with Wi-Fi or data, why? @115911 .. idk why I'm asking you lol | @238606 Hey Viktor! If it's not working on data OR WiFi, it's either the app or your device. DM us here so we can help you figure this out. *BlakeT"
thanks @115911 for the assistance but it still didn't solve my phone problems! | @189613 Oh no! I want to make sure we've done all we can to assist you. Please meet us in a Direct Message and we'll reply ASAP. *ValerieP
la señal en trujillo pa cuando @115714 | @388156 El trabajo no para. La #ZonaSprint ya está restablecida en más sectores y seguimos trabajando sin cansancio para completar la mision. - JP
"@115911 sucks man. @115714 What's up big head, how you doing? | @609459 You can save 50% on the Samsung Galaxy Note8 just by switching to Sprint. That's how we're doing. Click here https://t.co/aXXZYoP06Z. -HS"
@TMobileHelp just had my phone replaced and the “new” iPhone 6s+ sometimes isn’t placing calls. People can’t hear me talking etc. help 🙃 thx | @609467 Oh gosh! Let's make sure everyone hears you #LoudandClear! Send me a DM and I'll check things out. https://t.co/6NxKsl5RJm Thx! *JoshHenegar
"@TMobileHelp is there a fix to the S8 not receiving texts? Rebooted, factoried, still missing them. | @609473 Yikes! Let's make sure you're getting all of your texts! Send me a DM and I'll see what's up: https://t.co/6NxKsl5RJm Thanks! *JoshHenegar"
"@115714 @sprintcare you guys are the worst company and people I have encountered .. I have been trying to get my refund for months. | @609531 We don't want you to have any issues. We would be happy to assist. Please send us a DM, elaborating on this. Sprint Cares! -  CF"
@115911 please explain why the price to change my number is oh so expensive? | @609579 Changing your phone # is a one-time charge but we'd love to take a closer look at your account. DM us here w/ more info to assist *ValerieP
"@TMobileHelp Hi, how much does it cost to add 'Family Allowances' to a ONE plan with 4 lines? Don't have T-Mobile yet, so cant see online. | @171528 You can get Netflix and Family Allowances for free with #NetflixOnUs! Send us a DM for more info! :) https://t.co/vv9Jsrtwdz *AbigailRoach"
@115913 hey man I have 3 lines of T mobile One and I’ve been with t-mobile for 2 years. And I don’t qualify for Netflix.? Please Help | @177008 @115913 We want to make sure you take advantage of as many great deals as possible. DM me and I'll help out. https://t.co/plE6XCdHhz *CharlesOpacki
"@115913 hey john. Can you convert my grandfathered plan for data? Thanks. | @609595 @115913 Hey, Robert! We'd love to look into your options. Please DM us, so we can help. :) https://t.co/ZxXpYRedaq *NicholasTomchik"
@115911 @115913 is there an issue with digits? My digits line dissappeared from my account and I don't know why. | @609596 @115913 Let's make sure you have everything on your account that you need. DM me and I'll lend a hand. https://t.co/plE6XCdHhz *CharlesOpacki
"@115913 Mr. Uncarrier is it a way u could get T-Mo 2 reassess my acct early so iPhone X is on my radar without spending my rent first?🙏🏾 | @609598 @115913 Hey! Let's check into your options & pricing. DM us, so we can take care of you! https://t.co/ZxXpYRedaq *NicholasTomchik"
@TMobileHelp @115913  same issue again you fixed yesterday now broke again. John WTF this is ridiculous AGAIN ! | @289052 @115913 We want any promotions you take advantage of to go smoothly. DM me and we'll straighten this out. https://t.co/plE6XCdHhz *CharlesOpacki
"@115913: MY 2 phones are still on T-Mobile. If U fuck with my phones the way U fucked w/ my wife’s phones, I will go 2 @ATT aswell!(3/3) | @609609 @115913 We're sad to see your wife go & hope you stay with us for many years to come! DM w/ any Q's https://t.co/PUCbqyZK4U *RachaelTansey"
"no le recomiendo @115714 a nadie!! nos ha tenido sin comunicación desde irma!!! | @609611 ¡Hola! Definitivamente estaremos encantados de asistirle.  Por favor, envíenos un mensaje directo, para que podamos ayudarle más. -GM."
My digits was just unpaired with my line according to a text message I just received? @115911 @115913 #Tmobile | @188042 @115913 That can't be right! Let's find out why and get you paired up again. DM me here https://t.co/PUCbqyZK4U *RachaelTansey
"@115714 who can I speak to about adding an international plan to my phone? | @558219 Thanks 4 reaching out. U can contact our International department at 888-226-7212 24 Hours a Day, 7 Days a Week or further assistance. -MM"
"@115913 I’m seeking legal actions for T-Mobile falsifying when I’ve returned the device, y’all gotta be stopped!! U will get my letter!! https://t.co/5pKl3jwoV8 | @609683 @115913 This is not the experience I want for you and I’m here to help. I sent a DM your way  https://t.co/Et1Fu7xZtb *BarbPelotte"
@115911 @TMobileHelp @115913 https://t.co/iJlZIblxwD | @609741 @115913 That’s not the experience we want for you. We love our loyal customers. Please DM us for help https://t.co/Et1Fu7xZtb *BarbPelotte
"@115714 no service last15min. I’ve got my company phone which is Verizon and service is fine. What a surprise https://t.co/xnHVK4sS5v | @217320 Oh no! This is concerning. We'd like to look into the matter for you. Please send us a Direct Message, so we can further assist you. -SJ"
"@115714 I have no service | @609847 Please send us a Direct Message, so that we can further assist you. -IC"
Sprint is sooooo annoyingggggggg 😤 I pay all this damn money for my internet to work when it want too🙄 I’m sickud ! @115714 FIX IT ! | @609848 We would be more than happy to assist you .Please send us a direct message to further assist you. - AP
"@sprintcare
My wife’s phone has been stuck on 3G for a few days now. Toggling airplane mode didn’t fix
Can you help? | @609850 We would love the opportunity to take a look into this. Send us a DM lets chat further. -CW"
@TMobileHelp Your My T-Mobile https://t.co/KRJGoyr4dD password security check is flawed. DM me and I'll show you. | @609852 Your security is our top priority! Send me a DM here https://t.co/gU6UH2rJT8 so we can discuss what's going on with that! *DanLawrence
@sprintcare not a personal problem this is the problem and has been https://t.co/qqKWf9t1A8 | @609366 Please allow me to look into this for you. Please send your nearest cross streets and ZIP code to further assist. -JR
"@115913 because I didn’t even use the phones! Not was that a whole month! | @291845 @115913 Hey Raven, my team and I are on standby ready to jump in and find a solution. DM me https://t.co/Nr93OTtXRx *TaylorBest"
"@115913 I will be telling EVERYONE I know about this horrible horrible company. | @291845 @115913 Hey Raven, we'll dig into your account and figure out a solution that fits. Please message me https://t.co/Nr93OTtXRx *TaylorBest"
@115913 Any promos on the pixel 2 xl without adding a line? | @609865 @115913 This is the only deal for the Pixel right now. Keep an eye on our newsroom for upcoming promotions https://t.co/Rs7ud2PYPg *TaylorBest
@115911 @115858 my service has been lagging since the unveiling of the new iPhone. Please advise | @609891 Connectivity is important to me as well. Let's take a look into what may be causing this JR. Send us a DM for assistance. *JasmineS
"@115911 Woke up this morning to an unpleasant surprise. My #DIGITS # was canceled. Apparently my opt-in (conf# PNZY-4525-7574 , 6/13) is not valid. But why? T-Mobile support quality is legendary. Help a 15+ yr customer? @115913 | @609893 @115913 I know having that DIGITS line is essential, DM me and we'll get this checked out right away https://t.co/Nr93OTtXRx *TaylorBest"
@TMobileHelp what the hell is going on with service in minnesota | @609908 Hey there! Sounds like we need to take a look at things! Send me a DM & let's chat! *AlexKimbrell https://t.co/GefRnVHVqu
"@TMobileHelp If I enable kickback, does that enable it for all lines on the account? | @259800 You would have to enable it on each line. *JayMartinez"
@116447 How do I get a itemized bill I'm a disabled veteran on a fixed income I just want to pay my bill but sprint sent me to collections but cannot send me a bill | @609913 @116447 Team @116447 will be more than happy to assist you.  Please DM your contact information. https://t.co/rMApsV8PQY
@115913 @115911 sent dm to @TMobileHelp why was a line canceled when I never canceled it? Bc of you guys I can't work now https://t.co/khmz4ARJpw | @183896 @115913 @115911 We've got your DM and will respond in just a moment to make sure this is resolved.  See you there Tessana. *AdamBailey
Come on SPRINT it's time to up your game. Your coverage is terrible! #SPRINT | @609920 Having service issues? How long has this been happening? Are you the only person experiencing this issue in your area or household? -AS
"@115714 it's annoying to speak to an agent for 10-15 mins, give them your info & issues only to be transferred to someone to explain again | @609924 Oh no! This is concerning. Please send us a Direct Message, so we can further assist you. We'd like to look into the matter for you. -SJ"
"@TMobileHelp @115913 Got a text about my free digits line being cancelled? Never got an email on 5/31 to opt-in, didn't know I had to. | @609938 @115913 We want to ensure all is well with your account, DM me and we'll take a closer look https://t.co/Nr93OTtXRx *TaylorBest"
"my brother, friend, and i all have you and it wont let us update our phone. please explain @115911 | @609966 That doesn't sound right! We've got to get you the latest and greatest! Send us a DM so we can check this out for you. *WhitneyJ"
@TMobileHelp Good morning T-Force! I have a question for you... 😊 | @609971 Oh I love questions! Click on my 'unlimited forehead' and we'll chat where we've got some more room! https://t.co/E1yNNaQ8Mj *MichaelHarvill
"@115714 @134202 when will the essential phone be available in Ocean Depths in stores? | @609975 Hi! You'll have to stay tuned for our release date, Sprint & Essential r hard at work ensuring the successful launch of this gr8 device. -NL"
"@115911 Are you sure it's not Monday? Because I am pretty sure you guys have lost it today... lol | @169286 #TGIF and that means T-Force is here to help, 24/7/365!! Please send me a DM, my name is Olivia! https://t.co/9x08hmPfV9 *OliviaStewart"
"@TMobileHelp data near northwest fwy 77040 has been horrible for 2 weeks. how long does it take to put up a new tower?! | @546179 Thank you for reaching out, I would love to take a closer look into this for you. Go ahead and send me a DM! ... https://t.co/RZQoKE7FJR"
@115913 Hey man. I'm thinking of bringing my business to you from AT&T. Anything else I should consider to get me over the hump? | @609987 @115913 We'd absolutely love to have you on #TeamMagenta! Check out what we've got to offer here: https://t.co/cCRIl0Fcnu *TaylorBest
@115913 TMobile coverage at Long Beach airport is consistently atrocious. What gives? Even streaming audio cuts off to buffer https://t.co/iktfkajwse | @579465 @115913 I want the best quality service for you there. Please DM us and we'll dive in. https://t.co/lH0SH5fy2m *MikeRice
"@TMobileHelp @115913 please update the tmoapp4tablets My tabe recently updated to7.1but unfortunately I still have the old dated tmoapp | @404923 @115913 I know it's essential to be up to date on your apps, DM me and we'll take a closer look https://t.co/Nr93OTtXRx *TaylorBest"
"@124218 @118159 @10  USE ANOTHER CARRIER.  DONT USE @115714 https://t.co/WMpjC9Roqq | @610038 Hi! Can u please elaborate on the issue you have been experiencing? Please send us a Direct Message, so that we can further assist you. -DS"
@115913 tried to reach out to you in hopes of getting this awful situation somewhat solved. Failed once again. This company sucks. | @291845 @115913 That’s not the experience we want for you and will continue working with you in DM https://t.co/Et1Fu7xZtb *BarbPelotte
"@115911 speeds this morning @115913 In #seattle https://t.co/IKvY2pDGho | @128153 @115913 DM me and we'll get this checked out right away, Josh. We want only the best for you https://t.co/JCUBIfpaYn *TaylorBest"
"@116447 Thanks for your immediate response I think we'll get this resolved finnally | @609913 Please give me a call if you do not received the overnight invoices no later that Tuesday October 10, 2017.   Enjoy the rest of your day. https://t.co/rMApsV8PQY"
"@TMobileHelp 👋 I have a sim I bought in July (prepaid) Where can I see if it’s still active and what options I have for refills? | @169171 Hello, Linn, this is Riley with T-Force here to be your magenta hero. I know how important it is to be able to ta... https://t.co/agsLFWJIdU"
"@TMobileHelp 👋 I have a sim I bought in July (prepaid) Where can I see if it’s still active and what options I have for refills? | @169171 Do you use My T-Mobile? To set up Auto Refill, log in to My T-Mobile, choose an amount and a date, and we’ll refi... https://t.co/agsLFWJIdU"
"@TMobileHelp 😡 You cancelled my virtual Digits line - that I secured in May! WTF? Already called suppt. But, why did this happen? | @193663 Ouch! Sounds like you need a Magenta Superhero here to save the day! Shoot me a DM, I'm your guy ;-). https://t.co/oIBK3mlmoz *DannyHarvey"
"Seriously @115714 needs to step their network up cause I forever have shitty signal at work!!! | @610122 We are saddened to hear that u are still experiencing service issues. Please send us a Direct Message, so that we can further assist u. -DS"
"@TMobileHelp in midtown Manhattan on a Friday afternoon 34th Street Javits Center. Why I’m I constantly encountering poor cellular service? https://t.co/Xijfewhpql | @610182 We would love to chat to get to the bottom of this! Send us a DM, and we can get started! https://t.co/fl14BcaDgC *ErickiaLaChance"
I hate @115714 so much. How is it gonna take 2 weeks to get my new iPhone. When every other store has them 🖕 | @610197 Hi! We're excited about the new iPhones just as u! These devices are in high demand but u can keep updated on https://t.co/RDgqxv7W9w. -NL
So a few weeks ago I bought a new phone and updated my plan with @115911 under a promotion that offered a mail in rebate | @293852 I would be asking the same questions as you are. Let us take a closer look for you. Send us a DM and we can talk more. *JeremyJ
"@TMobileHelp when will the V30 be on display in stores? I wanna see it in person. | @176410 Let's get you up close and personal with the new V30, before you decide! DM us, we'll check it! https://t.co/9x08hmPfV9 *OliviaStewart"
"I am currently with tmobile, looking to switch. What can you do for me? 
@115714 | @176262 Robert, I can only provide you with your best possible option! Visit https://t.co/FBpfbZOd9C & https://t.co/teNGaHePQE 4 such. Sprint. -MM"
"I don’t get it 😔 https://t.co/CjtE8Wj7Bg | @610277 Hey Jocelyn. Everything seems to be in order but we'd be happy to go over it with you and answer all your billing inquiries, DM us. *JoanO"
"@TMobileHelp Im getting LOTS of calls listed as ""wireless caller"" and ""scam likely"" lately... How can I just block those calls so they don't come through to me? | @610284 Those calls are never fun, but we've got some options for you! Click my pic, we'll go over options: https://t.co/VuobRjHqhV *TracieBrazie"
"@TMobileHelp to the rescue.  Turned a really negative experience into a positive one.  This is who you do customer service! | @275388 Thank you for reaching out to us! I am glad you had a good experience! 
If you have further questions, Follow us, and send us a DM!! *CodyH"
@sprintcare I have to spend at least 45 mn on the phone. Cannot wait till my contract is over. | @610287 Good afternoon.  Please send us a Direct Message with more information and I can check into this.  Thank you in advance. -Felicia R
"i hate you @115714 | @610288 Hey, this type of feedback is very concerning to us. Shoot me a DM letting us know what makes you feel this way. We are here to help. -IB"
"Thank you @115714 for fixing the towers. My internet is back on speed ! | @174748 Great! We're glad your service is up and running. Customer satisfaction is our number one priority, thank you for choosing Sprint. -AB"
"Wondering why @115911 cancelled my Digits Beta for Life line, didn't authorize that. @117540 @116154 https://t.co/rRwUPqr4H6 | @121672 Hey William, we see your DM and will be replying momentarily. I appreciate your patience and look forward to working with you *TaylorBest"
"@115913 Just renewed my contract with @115725 but thinking of cancelling contract and moving over. Can @115911 help with cost assoc? | @610350 @115913 We'd absolutely love to have you, Jimmy. Check out our reimbursement program here https://t.co/D6OSuU463B *TaylorBest"
"New pay period, same terrible restricted service from @115714 someone please shoot me and save me from this company | @610378 Hi Krystle! Can you please send us a DM with details about your concern so that we can take a look at your concern? -BJ https://t.co/rMApsV8PQY"
"@186390 @115714  You're lost in a sea of nothingness not only does the warehouse not exist. neither does customer service#Hatingit | @610383 Oh…that’s so not cool…let me check it out for you! Shoot us a DM. Please send us a Direct Message, so that we can further assist you. -AH https://t.co/rMApsV8PQY"
@115913. 1 of the worst customer srvce experiences switching 2 T-Mobile from Sprint. T-Mobile promises were not followed through. By TM | @610390 @115913 We want to make sure that all of your experiences with us are top notch. DM me so I can lend a hand https://t.co/Nr93OTtXRx *TaylorBest
@115714 Again they try to sneak in the subsidies phone charge every month. cannot wait till contract is over. | @610287 We would like to look into this matter for you.  Please send us a Direct Message so we can further assist.  Thank you. -Felicia R
"@TMobileHelp My DIGITS line disappeared. I opted in after the beta and it was approved. Please help. Thanks! | @610392 Good morning, Eric! You've come to the right place. We'll have that fixed up for you in a flash. DM me: https://t.co/HuQi0EoCEV. *JasonBurr"
"Just had the most amazing customer service experience on the phone @TMobileHelp | @183568 Grrreat! We absolutely love hearing that, it never gets old! Thank you so much for positive feed back. It warms our hearts ♡ *NicholasKale"
"@TMobileHelp Do I need to return everything with the phone when I JOD to a different one or do I just return the phone? | @135975 Generally, we only need the phone itself. I'm only a DM away if you have any questions though! https://t.co/bwHAQCkoRc *DuncanWorks"
@115714 @sprintcare Ive been on the phone for literally 5 hours transferred 8 times only to repeat myself 8 times. Horrible customer service | @610452 This is not the kind of feedback we like to hear. Was the issue resolved? -JR
"@115714 You guys are still so bad, there's just no escaping you. Never do business with Sprint. It's like Hotel California. | @127812 Hi there! This really concern us. We'd be happy to assist you, just tell us how we can be of help. Send us a DM to further assist you. -L.D. https://t.co/rMApsV8PQY"
"@115913 My wife is on her second iPhone 7 plus and is still having problems with it. Can you help us with this? | @610491 @115913 Let's dive in and explore all our options, Tyler. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
ITS BEEN 24 HOURS AND I HAVEN'T GOTTEN AN EMAIL SO I CAN UNLOCK MY IPHONE. UNLOCK MY MF PHONE....please. NOW. @TMobileHelp | @610494 Send me a DM and let's take a closer look into the unlock! https://t.co/izQCWNdYgX *NickSuzuki
@TMobileHelp 5 months and STILL haven't received my @117159 promotion! @115911 cust. Care rep JUST told me he couldn't help! Wow. | @550804 Oh no! Let's take a look at this. Do you mind meeting me in DM? https://t.co/DMr1doG7OR *JulissaBadillo
@TMobileHelp I'm trying to find all the terms and conditions for the Pixel 2 offer on your website and I'm running into trouble | @285062 I got your back! Shoot me a DM and we will get you what you need! :) https://t.co/jjKemKyHlV *AlexisGovea
"And now @115714 wants to charge me double the bill because their autopay system messed up? Lmao done. | @610508 Hi there! This has caught our attention, we'd be glad to take a look at this matter. Please DM us, in order to further assist you. -L.D. https://t.co/rMApsV8PQY"
It seems like we are starting to have more dead zones with @115911 @115913 😩 | @155237 @115913 We want you to be able to fully utilize your service. Send a DM my way and we'll check it out https://t.co/Nr93OTtXRx *TaylorBest
"@TMobileHelp why is the TMO store unable to make changes and says I can only call 61? | @169198 We are super eager to find out... Please DM me, I'll figure out the details to this mystery... https://t.co/9x08hmPfV9 *OliviaStewart"
"@115714 um, someone calling from 1-800-777-4681 claims to be from Sprint saying I'm approved to add a line and I think it's weird that you guys would call for that, sooo... here we are. | @610575 That's our Telesales Department's phone number. -KA"
"@115911 is gonna make me switch carriers.. someone fix my bill before I switch !!!!!! | @532581 I hear you and I know it's important to have a consistent, accurate bill. DM us here so we can look into it with you. *BlakeT"
"@sprintcare lies about svc, lies about fees, lies about startup cost, lies about fixing issues. Don’t switch to the liar @115714 | @177117 We would like to able to help resolve whatever issues you may be having. We'll need you to follow and send us a DM for us to do so. - MJ"
"If you are with #sprint and are eligible for an upgrade or have the ""iPhone for life plan,"" the iPhone X will be around $41/month | @603918 The pre-orders for the iPhone X start on October 27th! Bet you are as exited as we are! Check out more: https://t.co/4ZMNSSFGc4 -MH"
"If you are with #sprint and are eligible for an upgrade or have the ""iPhone for life plan,"" the iPhone X will be around $41/month | @603918 Stay tuned since we will be providing updates as the pre order date comes. We've got great deals in the works, more to come soon! -MH"
"@115911 you suck what's with your towers in #RoadAtlanta connectivity down the pits😤@199588 | @610668 Aw man! Ed, I want your connection to be as fast as those #LeMans cars around #RoadAtlanta. DM us here so we can look into it. *BlakeT"
"@115714 these speeds are absolutely embarrassing! https://t.co/SzRKiNMAfY | @610688 Hey Terry. Thank you for reaching out, I'll be happy to take a look into this for you. Please send us a DM for further assistance. - NN"
"@115714 this is what I get when I try your app to find a way to complain to you about my sucky service. Only able to post this because wifi. https://t.co/PPlNiu8Z3Z | @610692 We would like to have a better understanding of your situation. Please send us a Direct Message, so that we can further assist you. -JJ"
"I can't even begin to explain how GARBAGE your signal is @115714 | @610696 Hi there! This is not good to read. What seems to be the issue? Please send us a Direct Message, so that we can further assist you. - YM -. https://t.co/rMApsV8PQY"
"I can't even begin to explain how GARBAGE your signal is @115714 | @610696 Hi there! This is not good to read. What seems to be the issue? Please send us a Direct Message, so that we can further assist you. - YM -."
@115714 how you gunna text me saying you're going to reduce my data speed when I got UNLIMITED !! Y'all just lost a customer | @610703 That's no the way we want you to feel. Please visit: https://t.co/GNW6J9bkSh to learn more about our Quality of Service practice. LM -.
"@115714 about to lose an almost 20yr long customer and doesn’t even care | @209853 Hi there! We'd hate to lose one of our valued customers. Please send us a DM with more details, so that we can further assist you. -DS"
"Just had the WORST experience at the Arlington Sprint Store. Incompetent staff & lackluster management. Spent 3hrs to swap a phone. @115714 | @610725 We understand how frustrating and inconvenient that can be. Please send us a Direct Message, so that we can further assist you. -AT"
"@115913 T-Mobile wouldn’t bump up my preferred pricing option (June2018)to allow me to get my wife and I a new phone. Mind helping out so I don’t have to join ATT? | @610734 @115913 Let's dive in and explore all our options, Adrian. We're here for you; please DM us to start. https://t.co/lH0SH5fy2m *MikeRice"
"Why do you have the worst cell phone service? It’s 2017! Get with it! @115714 | @610738 Hi there, this is not the type of feedback we like to hear from our valued customers. Please send us a DM for further assistance. - NN"
@115913 is T-Mobile going to be carrying the pixel 2? | @610751 @115913 We aren't going to carry the Pixel 2 but check out this awesome offer to BYOD. https://t.co/ZpUYFrAEQJ. https://t.co/lH0SH5fy2m *MikeRice
"Bye @115714 @sprintcare @116447 @610780 hasta alguna nueva oportunidad, si mejoran la calidad en servicio,cuidado del cliente | @610779 Soy del equipo de @116447 y estoy para ayudar. Síganos y mandenos un mensaje privado para poder obtener mas información. Gracias. https://t.co/hMatVY3mmI"
"Since y'all don't want to make any changes for better service , @115714 I'm going to @115725 , can you hear me now ? GOOD | @610798 Hey there! Sounds like something we need to look into. Please send us a Direct Message, so that we can further assist you. -SH"
How do i change from prepaid to postpaid? @TMobileHelp | @610815 Hi Gabriel! We make it super simple to switch over. Send me a DM and I can get the info you need. Thx! https://t.co/6NxKsl5RJm *JoshHenegar
"@115913 The wait times for the apple watch are insane, please help!!!!!!! | @610817 @115913 They're super popular! We're getting these devices out as quickly as possible! https://t.co/lH0SH5fy2m *MikeRice"
@115911 help why it takes longer to processes square transactions using #T-Mobile network than #at&t | @427729 Hmmm. We definitely want payment processing to be convenient for your needs. Send us a DM so we can get more details. *KeithM
"@115714 y'all got to fckn do better! hurricane ain't even hit yet & phones not working! y'all know how to text for a monthly bill tho. | @610866 We're sorry to hear that. Tell us, what kind of issues are you experiencing? Please send us a DM, so that we can further assist you. LM -. https://t.co/rMApsV8PQY"
"Wisconsin: land of no @115911 coverage. | @610873 Sarah, let's change that for you! Send us a DM and we'll be happy to work with you to get you the coverage you need. *TerriL"
"@115913 0% data service in Nashville...what’s up with that | @610881 @115913 We want the best service for you, Jody. DM us and we'll check out your location in Nashville. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 
Ur PHX crew SUCKS. We left Verizon, 4 ur great plan. Tmobile has no customer service or knowledge on the phones or in store. | @610897 @115913 We always want the best possible experience for you, Genna. Please DM us and we'll dive in here. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp @115913 also you should cater to those customers that don't want to put a down payment. You're getting paid either way! | @118454 @115913 We always want to take great care of you, Blake and get you the right details. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115714 Factory durability tests intentionally bend new phones. Once in the hands of consumers screens are cracking at random. #GalaxyS8Plus https://t.co/o8odsLZEKy | @610905 Unbelievable! We can only imagine how disappointed you must feel. Please, refer to the Direct message. We'll like to help! #SprintCare -AJS"
@115714 been a customer for 14 yrs wth?  Hung up once we get to tech support.  iOS 11 sux and so does sprint | @610920 Hey Please provide us more details about the issue you are experiencing Follow us at @sprintcare and send us a DM for further assistance -DG
2/@115913 Samsung. Samsung says carrier must u lock.  TMO suggested 3rd party. Paid. Any suggestions to unlock? | @551955 @115913 We'll explore every option for a resolution here. Thank you for the DM; we'll respond in kind shortly. https://t.co/lH0SH5fy2m *MikeRice
"@TMobileHelp I'm having issues receiving text messages | @610929 We don't want you missing out on any messages, Osvaldo! I'm seeing your DM and will be meeting you back there. Thank you! *MikePerez"
"@sprintcare are there connectivity issues in Chicago? Past day or so the internet only works if I toggle airplane mode every 5 mins | @610931 Hey, is this happening at home or other locations also? Is connectivity the only issue? Please send us a DM so we can further assist you -AH"
"@115911 im trying to buy a pre owned phone through yall but its making me get all these add ons i dont need | @167949 Arabella, we all about right fitting you with only what you want! Send us a DM and we'll get this squared away for ya ;) *KittyG"
"@115714 you are the worse phone service ever 😒 Go out of buisness by now | @610967 Hey! We would really like to change the way you feel about us. Please elaborate on the issues you're experiencing, so we can assist you. -SM"
"@115911 @TMobileHelp thanks tmobile Philippines and mexico for pissing me off bad customer serivce | @336396 Yikes! Definitely not the experience we want you to have, send me a DM here https://t.co/43NmJRbdQL w/ details, please! *BrentHayashi"
"@115913 my phone broke and i need one pronto can you hook me up with free shipping pleaaaaaasseee @115911 | @167949 @115913 Let's dive in and explore all our options, Arabella. We'll respond in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp Please Help me with my issue | @610985 We are popular today, but haven't forgotten about you! I'm seeing your DM and will be meeting you back there. Thank you! *MikePerez"
"@115911 @115913 I had a T-Mobile Tuesday offer I was going to redeem but I updated my app and it disappeared! | @610992 @115913 Let's get to the bottom of this, Dani. Please DM us and we'll make sure you're getting thanked. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp DM is a joke. You solve nothing there | @184741 You can always count on us to do everything we can! If you change your mind, we'll meet you there! https://t.co/GXcACu8dxr *JustinPhillips"
"@115911 why leave out loyal long term customers with your pixel 2 promotion? | @611014 Tenured customers can definitely take advantage of this promotion, Henye! Let's find a way for you to get on this deal! Send us a DM! *RickK"
"@115911 has the worst service. Why do the least expensive networks HAVE to be crappy? I'm going back to Verizon asap | @611061 Having a strong connection is important to me, Ashley! Let's take a closer look to see what's happening in your area. Send us a DM! *RickK"
Annoyed at @TMobileHelp I haven’t received my DD gift card from tmobile Tuesday’s ! | @433392 It's so important that you're getting all your SWEET T-Mobile Tuesday gifts redeemed! Please DM me here: https://t.co/EoqAVShpFT *AustinWebb
"@115913 It's been painful trying to return a defective device to your company all day.  About to cancel over a measly $145 fix. | @611095 @115913 We truly want a resolution for you, Dennis. We're here for you and we'll meet you in DM. https://t.co/lH0SH5fy2m *MikeRice"
"@115913, receiving texts intermittently. new sim today and no luck. Tech support unhelpful, called at least 8 times. Help!! | @611108 @115913 Let's get to the bottom off this and make sure you're getting those texts. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp do you have to use digits with the series 3??? Can it just use our iPhone number?? | @455877 That Series 3 is awesome, I'd love to snag you all the facts! DM me, and we can get started! https://t.co/GXcACu8dxr *JustinPhillips"
"Yup. As soon as I get my reimbursement from #T-Mobile I’m switching phone companies again. I’ve been at work 4  hours and the whole time it said NO SERVICE. unacceptable! My friend texted me at 11 and I didn’t get it until I was OUT OF THE STORE! @115911 | @453472 Hey Noah, that's not right! We gotta make sure you are covered wherever you are. Send us a DM & we can chat to make things right. *TerriL"
"WHY excellent Performance 

LG V20 

#4gLTE 
#700mHz 
#Band12 
#Band12spectrum 

predominantly AFTER Midnight ???!

#T-Mobile 
@115911 
@TMobileHelp 
#Tmibilehelp 

download =  114 Mbps 
UPload =  15 Mbps 
PING  =   18 ms 

ELSE Junk? 

@55 result! https://t.co/6Zjqsbms7t | @268862 Woot! woot! I am super excited that you are able to fly down the #MagentaHighway with your new device :) https://t.co/b1rv6Im6uc *HolliePace"
@TMobileHelp I’m trying to use my lte on my phone but it’s saying no internet connection been force to use WiFi all day. | @611289 Let’s make sure you have all the #MagentaConnections!! Shoot us a DM and we will get right to work! https://t.co/nFCVJunANW *DonaldConstable
"@115913 when I switched to t-m I really have not gotten the service I expected, I may have to leave...#tomanyhandinthekitchennothelping | @322341 @115913 We'd hate to see you leave & want the best service for you! We'll meet you back in DM. https://t.co/ZxXpYRedaq *NicholasTomchik"
"@115913 I'm an IRL Streamer on Twitch, I'm also a TMobile Unlimited customer, I've noticed some slowdowns, can we work out something? 🤔 | @611330 @115913 Howdy! Let's make sure you're getting the best connection & service available. Please DM us! https://t.co/ZxXpYRedaq *NicholasTomchik"
@115913 @TMobileHelp said I could turn in my old phone to a store then the store turned me away. What gives? | @611359 @115913 I want to make sure you have all the details on how to handle that old device. Send me a DM https://t.co/PbJEgtqanO *JeromyBingham
"A @115911 customers Check out your @115911 account you might be paying something you don't have just happen to me I don't know how long | @611409 We want to make sure 💯% on track with you, please DM, I'll get down to the bottom of this for you! https://t.co/9x08hmPfV9 *OliviaStewart"
@115913 switched from VZ to tmobile in south jersey and service and coverage is poor. No service in some areas and buildings | @611453 @115913 We want to make sure you're getting the best service possible. Please DM us so we can check this out: https://t.co/cuEwtd2epS *DanKing
@125241 cada día qué pasó sin señal los odio más | @611482 Entendemos su decepción. Envienos un DM para informarle de algunas medidas que Sprint implementa para mitigar los inconvenientes. CA
"@115913 I'm about to transfer to NS Guantanamo Bay where T-Mobile is the only service offered without roaming. Make me a loyal customer! | @611505 @115913 We'd love to see you on board the Magenta Squad, Joey. DM us anytime if we can help with the switch: https://t.co/cuEwtd2epS *DanKing"
"@115913 Looking to Use @115911 as my business cell service, do all your phones allow for wifi calling and text? | @222485 @115913 WiFi Calling is such an amazing function. DM us what phone you're interested in and we'll check it out: https://t.co/cuEwtd2epS *DanKing"
"@115913 ...you need to fix signal problems in Springfield, queens,NY. Since I joined TMobile 2016,only getting 1 bar | @611567 @115913 Having reliable service where you need it is key. DM us the address there so we can help: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp Where's my $144? Can provide account no.privately | @313362 Hey Catherine, we'd like to find out what's going on with your refund!! Please send me a DM: https://t.co/9IUH5Nit1g *AmberSellers"
"@115913 left T-Mobile after many years to save $ on AT&T but not happy. Wished I could get a comp X or S8 Active - would return today. | @376023 @115913 We'd love to have you on #TeamMagenta, DM me if you need assistance switching back https://t.co/Nr93OTtXRx *TaylorBest"
"@TMobileHelp Note to 20-somethings: stop using exclamation points. Please. | @313362 Hey Catherine, I would like to help you this morning. Please go here: https://t.co/9IUH5Nit1g & then click the pink DM button. *AmberSellers"
"@115911 - 2nd bricked phone < 1yr, can I get a deal on an upgrade as the RMAs are 2nd rate? | @205098 We know your mobile device is your connection to the world and we want you to stay connected. Send us a PM and let's talk. *JeremyJ"
Trying to get my husband to make the switch from Verizon to @115911 but the systems are down 👎 frustrating!!!! | @307202 We don't want to stand in the way of those mobile dreams. Come on over to DM and let us check out all the options for you. *JeremyJ
"I hate sprint so as my lease up I'm leaving y'all ass @115714 | @611626 Wow this not good. Can you tell us why you are feeling this way? Please send us a Direct Message, so that we can further assist you. -SR"
@TMobileHelp hello! I need some help setting up my new Apple Watch on digis | @611684 Hey there! I would love to help you get your Apple Watch set up today. Send me a DM! https://t.co/LVOLbkh5EQ *SeanBrittain
"@TMobileHelp @115913 Network is not working today. I keep losing signal and if it works it's really slow. #NotAHappyCamper | @536508 @115913 We want to check this out and ensure your service is working awesome, Mike. Please DM us where you're at: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp aftr update on SG8 ths pst wk Facebook doesn't wrk properly. Tried evrythng 2 no avail. I run 5 pages so ths is bcmng a crisis! | @309139 We want to make sure you stay connected to those who matter most to you! Shoot me a DM here https://t.co/jAb1JkOMRy  *AngieShaw
Swear I can't wait to get rid of @115714 and it's unreliable ass network. | @611774 That's definitely not the kind of experience we want you to have. What seems to be the issue? Just DM us so that we can further assist. - RR
@115911 on hold for over 10 minutes now with you rebate line with no indication of how long it will be. Is this really TMobile???#waste | @611782 We want to be respectful of your time. Hang in there with us. If you need more assistance send us a DM and we can talk more. *JeremyJ
"@115714 I'm transferring to NS Guantanamo Bay in January. Been with you since 1998. Why are you not there? | @611505 Good afternoon, I'm Melissa here in Oklahoma City and you just now come up for us. Have all or any of your issues been resolved? -MB"
"@115911 Completely disgusted Husband's serving our country 5 exchanges on the s7 edge changing carriers kids can't talk to dad way to go!!! | @611789 Keep you and your loved ones connected is our top focus, Jessica. Come on over to DM and let us take a closer look for you. *JeremyJ"
"@115913 John how does free Netflix work on smartphone? What would I have to do & what if you are paying for Netflix. How does it work | @611792 @115913 Great question. If on a non-promo T-Mobile One family plan with taxes included, check out: https://t.co/xbZy7jK9KD to get set up. *DanKing"
@115913 Just as I called it.... No call from T-Mobile as they said they would | @194367 @115913 I see we were looking for what timezone you were requesting your call. We'll be meeting you back in DM to get the call going ASAP. *DanKing
"@115714 so what you're saying is that your trash service i pay assloads of money for isn't really ""unlimited""? Weird how that works! https://t.co/TILiw8sXpB | @611808 Sprint wants to make sure all our customers have a fair share of access to network resources. For more information, please DM us. -ML"
"@115913 - telling me they cannot do anything to give me better pricing on new phones even though i clearly qualify for the smartphone - | @314703 @115913 We want your upgrade process to go smoothly, Karez. DM us so we can check this out and help: https://t.co/cuEwtdjPOs *DanKing"
"@115913  - equality program, need new phone asap I wish you could help! | @314703 @115913 Help is here, Karez. Please click this link to send us a Direct Message to get started: https://t.co/cuEwtd2epS *DanKing"
"@sprintcare reporting service outage again in Cleveland, Georgia. location= Asbestos Rd. And Frank Black Rd. | @611843 If you are having issues with Sprint service we are here to help. We will pinpoint this location and report to our technical support team."
@115911 all this company likes to do is lie and scam waiting 4 days now for feedback as well as a refund of $450 owed to me by tmobile | @159958 We're here for you and would love to look into what happened. I see you DM'd us on Thursday. Feel free to DM us again to chat. *BlakeT
"I switched cell service to #sprint thinking I was saving $. Little did I know that service was so bad in the US that it should be free. | @611887 Are you having service issues in multiple location? Are you having issues with data, text and voice? Are you getting any error messages? YP"
"@sprintcare all my calls are failing...why? | @611891 We apologize for the inconvenience. Allow us to assist you though this channel. Please, send us a DM so we can further assist you. - VC"
@115911 @115913 is the Google Pixel offer only for new customers and not for existing customers ? 😑 | @609389 @115913 This sweet offer is available for existing customers as well when adding a new line to your account: https://t.co/ZpUYFrAEQJ *DanKing
@TMobileHelp if I upgrade to T-Mobileone is it high speed or is it going to be like my simple choice plan slowed down to 2g speeds | @611918 ONE is perfect for those that live life in the Unlimited Lane :) Send a DM to get all the details! https://t.co/IUIA5vQSHC *MattHargleroad
"@sprintcare why does my phone not have service but my bill is paid?? Fuck is this | @611925 This is concerning to us. Please, send us a DM with more details of your issue for us to assist you further. -DP https://t.co/rMApsV8PQY"
@sprintcare wtf are you!? Like what do you do?! | @611927 Hi there! Your tweet really concerns us. Can you please give us more details in a DM of what made you express like that? - JM https://t.co/rMApsV8PQY
"Tired of bad service when talking to @17609 on FaceTime. Pick up the slack @115714 | @611933 This is concerning to us. Please, send us a DM with more details of your issue for us to assist you further. -DP https://t.co/rMApsV8PQY"
"I got completely ripped off by @115714 who would of know an upgrade will lead to this. after being with them for 4 years I say goodbye | @203121 Hey there! We would like to help you with any inconvenience. Please, send us a DM with a brief description of your situation. - LM"
Horrible experience at TMobile. They need to up their Customer Service !! #horribleexperience @115911 | @378087 Care is the most important part of anything. Let us put the care back into your experience. Send us a DM and let's talk. *JeremyJ
@TMobileHelp thanks for the ignore. Guess I'll block you b/c longtime customers don't matter #badcelservice @115913 | @362909 @115913 We absolutely love our loyal customers. Please DM us what's going on so we can help out: https://t.co/cuEwtd2epS *DanKing
"@115911 Worst mobile co ever DO NOT sign up with them if ur considering. I HAVE TO WAIT A WEEK for insurance claim replacement phone??WTF!! | @611985 Hey Christian. I know how important it is to have a working phone, so I hear ya! DM us here so we can look into it with you. *BlakeT"
"Only @115714 can have more incompatible part numbers for SIM cards than bars in my house... | @612008 Thank you for reaching out to us. Please send us a DM, so we can address this matter and further assist you. - YD https://t.co/rMApsV8PQY"
@115911 stores are like going to the DMV.⏳⌚🕰 #waiting | @612036 We want to put you in the driver seat when it comes to your time. Hang in there with us. You can also send us a DM to chat more. *JeremyJ
@TMobileHelp how is this LTE speeds on TMo One Plus plan again? https://t.co/29uq9WLN4F | @612062 Whoa! Those are definitely not speeds you should have on the nation's fastest LTE network. DM me https://t.co/wnPk0Kpe5r. *BrittanyJones
"@sprintcare Sprint is violating the agreements of my bankruptcy claim that it is included in. Contact me. Urgent @116447 | @612063 Hi there, we need a Direct Message so we can discuss your account privately and securely. Team @116447 https://t.co/q9PTqNWkud"
"@TMobileHelp Can anyone help me unlock my wife's Note 8. She needs to use it with another SIM, due to Hurricane Maria. Bad signal. Thank you | @612070 Hey Carlos! I will be happy to unlock the Note8 for you! Send us a DM so we can get it taken care of: https://t.co/SX3pEjs26A *EdgarLopez"
"Gonna get Babe and I the #iPhone8Plus from @115911 this week. Heard good things about the service and the pricing seems reasonable. | @369573 Sounds like a good idea to me, my friend! DM us here if you've got any questions or need some help. We've got your back! *BlakeT"
"I wonder why @115714 service doesn’t all me to make phone calls and use my data like other providers? Kinda pointless to have a smartphone. | @612128 We are concerned about your message and we'll be happy to help you.Please send us a Direct Message, so that we can further assist you. - AP"
"I've had @115714 since 2011, & have only been disappointed. if this was a bf, I would've dumped him years ago #12monthstogo #damncontract. https://t.co/NbyT2fbXQM | @612139 This is concerning to us. Please, send us a DM with more details of your issue for us to assist you further. -DP https://t.co/rMApsV8PQY"
"@115714 one of the worst way to handle a buyout contract, 6 billing cycles have passed still waiting on the buyout payoff. | @202890 We are willing to assist you with this situation. Allow us to investigate your account. Please send us a DM for more details. - MK."
"@115911 so disappointed in your customer service will no longer refer you to my friends and business associates SHAME!! | @612149 We expect to give you the best support every time and it sounds like we fell short. Send us a DM with more info, ... https://t.co/HGjEKBYng4"
How does Tmobile kickback work? @TMobileHelp @115911 | @316564 What a great question! Can you go ahead and shoot me a DM so I can answer all the questions you have about it! ... https://t.co/vOeqmEJTvx
"@TMobileHelp no service from Ellensburg to spokane! Issues? | @612155 I'd say its certainly worth a look! Click on my ""unlimited forehead"" and we'll chat in your DMs! https://t.co/WvduHDPGwV *MichaelHarvill"
"Thanks a lot @115911 for replacing my phone with an unsafe phone that is out of warranty😊 | @612164 Yikes, your safety is always our top focus. What's going on?! Send us a DM and let's talk more about your experience. *JeremyJ"
@TMobileHelp y’all gotta change this dang noise y’all have. It’s annoying as hell | @612191 We want to make sure you're always having a great experience at the Un-Carrier! Please DM me here: https://t.co/EoqAVShpFT *AustinWebb
"@115913 Still no magenta signal nor data in the West side of Puerto Rico, roaming with ClaroPR sucks and no data neither. | @607978 @115913 We're working as hard as we can to get everyone back online. I hope you and your loved ones are safe. Thanks for your patience. *HollyAdams"
"Why is @115714 the only phone company that doesn’t allow you to use the internet while on a phone call? | @612221 Thank you for reaching out to us. Please send us a DM, so that we can address any concern or request that you have. - YD https://t.co/rMApsV8PQY"
"Yet another broken promise from @sprintcare    Been awaiting a call back since 1:30 today | @134203 Sir, your voicemail is full preventing me from leaving a message about my call. Is there another way you wish to be reached? -SW"
@115714 u know we been together for few months now... I vowed to keep it 💯 x 💯 with y'all... How does Unlimited Data gets reduced speed because of unlimited usage? This is @115725 kinda stuff... Still love the bill tho! 🙏🏾 https://t.co/JGkgeXeJhc | @396245 This means that you MAY have your speed reduced in specific location and/or time during your day. To know more: https://t.co/nOfRD9n4EK -DP
"@115911 I had an awful experience with a store and with this company. If you are looking to lower your bill don't do it with T-Mobile. | @612252 I wish you didn’t have to go through that, Hanz. We are here for you. Come on over to DM and let us take a closer look. *JeremyJ"
"@sprintcare so in my area of Indianapolis My family has been getting terrible service. We all still have our high speed data for the month. | @223859 This is concerning to us. Please, send us a DM with more details of your issue for us to assist you further. -DP https://t.co/rMApsV8PQY"
"Can't send out text messages AND LTE is acting funky to the point I have to sign onto WIFI still can't send texts @sprintcare | @589896 Allow us the chance to review the service in your location. Please send us a Direct Message, so that we can further assist you. -EM"
@119511 @VerizonSupport I need to transfer 6 lines asap from TMobile. I'm not getting help from them for a new iPhone 8. @115913. Deals? | @149616 @115913 We are here to help! I see you're working with us in DM. I will meet you back in there now. Thank you. *AshHebron
"@115911 been trying 2 get my gpad rebate card for 5+ months promises keep getting broke. time for a new carrier #UncaringUncarrier | @612281 I know you are counting on getting that rebate card, and I want to help make sure you get it. Send over a DM so I can assist. *JPL"
"I should have just stayed with @115725.. I switched over to @115714 and their internet service sucks ass. | @612286 We are concerned about your message and we'll be happy to help you.Please send us a Direct Message, so that we can further assist you. - AP"
I just paid my phone bill & they already saying I used my data for the month. How sway?! The month just started! @115911 | @612304 Hey Ashley! I hear you and I know it's important to make sure your data usage reflects accurately. DM us so we can check it out. *BlakeT
@115913 It takes ALOT 4me to get this upset! Am good loyal cust 2companies I do business with.THE LEVEL OF INCOMPETENCE UNBELIEVABLE!!!😨 | @612350 @115913 You've come to the right place for help. Please send a DM my way and I'll help turn this around for you: https://t.co/c6ROkAqiws *HollyAdams
@115911 you need to hire better people I'm salty | @612351 We definitely don't want you mad at us so let us know the details of what happened by DM. We will turn this around for the better. *JPL
@115714 worse fucking phone company ever 🙄. About to go back to Verizon. You gotta pay for quality. 🤦🏾‍♀️ | @275821 This is not the type of comments we want to see. Can you tell us what happened? We'd like to help. - CE
@115714 Why do we have so many dropped calls here? We called tech support and they did a refresh but didn’t help... 😕 | @401070 Thanks so much for reaching out to us. Please send us a Direct Message so that we can further assist you. - CE
"@115911 Twitter account run by #obnoxious and #uncaring or #incompetent and #unreading ? https://t.co/w8DvVdlZZu | @204502 We want to be sure you are getting the most from your device. If you have run into issues, send us a DM and we can check it out. *JeremyJ"
I wonder if @115911 knows that every one of their calls are being dropped when trying to contact @115714 customers... | @612376 We don't want any calls being dropped! DM us so we can keep you saying 🎶 hello from the other side! 🎶 https://t.co/Qz0L1xpZB7 *MikePerez
"Just received 257 text messages spanning the last 72 hours. Keep up the great work, @115911 | @612392 We are committed to a resolution for you, Jonny. Please reply to our last DM so that we may continue addressing your concern. TY! *MikePerez"
"30 minutes on the phone with @115714 @Sprintcare trying to get help with illegal charges Sprint crammed on my account, agent hangs up on me | @612398 This is concerning to us. Please, send us a DM with more details of your issue for us to assist you further. -DP https://t.co/rMApsV8PQY"
"@TMobileHelp  hey my binge isn't working | @612403 Oh no! You should be able to Binge On, worry-free! Shoot me a DM and let's fix this! *SarahPearson"
"@115911 Just a thought, quit spending money on MLB commercials and invest it in more towers. | @612404 If you've got service concerns, we'll be delighted to assist Wes! Send us a DM and let us know more about your concerns. *KeithM"
@115913 after 15 years T-Mobile customer service treated me very badly they were very rude to me and that’s the thanks I get from them | @554413 @115913 15 years is a great thing and I'd love to work with you to turn this around. DM us! *AlissaFast
@115911 Not a very good first impression for someone switching from @115725...Ripped off of 25$. Second guessing this switch now for sure | @612418 We want your first impression to be the best. Let us take a closer look at your experience. Send us a DM and let's talk. *JeremyJ
"@115714 @sprintcare and its bs outsourced customer service get on my very last nerve. | @612487 We are concerned about your message and we'll be happy to help you.Please send us a Direct Message, so that we can further assist you. - AP"
@TMobileHelp Sr Citizen physically present at your store s/b offered lower Sr Citizen rate.  Been paying more since sign-on. Credit? | @612529 We would love to go over out 55+ plan with you and help you save money. Send me a DM so we can talk. https://t.co/D4NKjg57yo *SultanGardezy
@115714 you are going down. You have frustrated me and wasted my time. Your count down begins. | @612544 Hi I understand this situation is frustrating. At Sprint we put our customers first. Please elaborate on the issue so we can help. -CA
@sprintcare Do you when Sprint will get the white Essential phone color? | @168106 Hey Manuel! The launch date is still TBD. We're excited about it too. Stay tuned to our Newsroom: https://t.co/sWkQlfLFzr for updates. -KM
@115911 @TMobileHelp I just moved to Spokane and this connection is terrible... i need this fixed asap | @612611 We always want you to have the best connection possible! DM us so that we can dive into this location! https://t.co/Qz0L1xpZB7 *MikePerez
"@115911 @115913 Hopefully the rep can solve my issue. I apparently got a tablet, and the T-Mobile worker signed me up for other crap! | @310522 @115913 We're here to help make sure your account is set up correctly. DM me for assistance: https://t.co/c6ROkAqiws *HollyAdams"
"@115714 what’s up with y’all service ? My phone just says searching and I’m fed up ! | @__cevin__ Hi Cevin! We'd be glad to help you with the network issues, please send us a DM for further assistance! - FL https://t.co/rMApsV8PQY"
"@115990 @115714 As you can see @115911 doesn't want to retain my business, please DM w/offers.
3 lines, 3 tablets, unlimited data. | @205098 @115990 @115714 @115911 I'm still here to help make sure you have a phone you love! Let's continue in DM. *JessicaBrenhaug"
"@115990 @115714 As you can see @115911 doesn't want to retain my business, please DM w/offers.
3 lines, 3 tablets, unlimited data. | @205098 @205098 - Hi! Do you have 3 mobile devices lines & 3 tablet lines or do you just have 3 tablet lines? Foolow us and DM us 4 info -LG"
@115714 isn’t doing anything 4 those affected by Maria in St. Croix! My Fam was told pay your bill?!?? They switched 2 @ATT. 🖕🏽#Sprint | @612663 Hello there! This is not the way we want you to feel about us. Could you please give us a follow and send us a DM with more details? -MK
Don’t get @115714 as they won’t help if you have a problem terrible customer service | @612667 Hey! This concerns us and we'd like to help! Please give us a DM for us to further assist you and improve your experience with Sprint! - FL https://t.co/rMApsV8PQY
"Bruh @115725 how why tf your signal always dropping or going to 3G? Ffs @att @115911 @115714 yall at least got service in Raleigh? 🤔 | @612671 Hello there! For more details about our coverage feel free to check: https://t.co/sdhRNIR75K If anything else, let us know! - FL"
"Thanks @115911 for making this the worst damn weekend ever with you horrible, rude, and inappropriate outsourced customer service!! #pissed | @612682 We want you to have the best experience with us, Acacia. Send us a DM and let us know what happened. We're here for you. *RickK"
"20 years with @115714 and I can’t even text cuz my service is so bad. | @612777 Your tweet caught our attention. Allow us the chance to take a look into it. Please, send us a DM in order to further assist. - KF"
"I’ve been with @115911 for 10 years but no roaming upgrade for travelers and a horrible customer service call...might be time to move to @ATT 😢 | @461731 Hey Monica, we love taking care of our customers. DM us, tell us what we can do to help keep you a happy member of our family. *JoanO"
"Little or no data for over 3 weeks. Sometimes even calls and texting is blocked. My bill still over $300 though. Get it together @115714 | @612826 Hi there! That comment really concern us. Please follow us at @sprintcare and send us Direct Message, so we can further assist you. -DG"
"@115911 logic: phone covered under warranty, don't notify you when replacement phone comes in, oops, phone's out of warranty now?! | @612827 Hey Woody! We want to assist you as much as possible and make sure you've got a fully functional device. DM us so we can review. *KeithM"
@115911 ur customer service sucks want 2 charge 2 pay your bill on the phone $8. Ask questions about text & y’all can’t even answer those! | @453617 Hey there! We're here for you and would love to take care of anything you need and answer your questions. DM us here so we can help. *BlakeT
Hello @115714 - I switched my service over to you about six wks ago & got a @1647 #S8. Is it to late to switch to @115858 #iPhone8? | @612830 Hey John. Unfortunately  6 months is too long to make this switch happen. DM us if you need more assistance please. Thank you. A L
I hate @115714 so much it doesn’t make any sense. | @229556 Hello there! That's not the type of experience that we want you to have. Please inform us what makes you think like this about us. -AR
"@115911 went to the store in the Woodlands Mall. Nobody greeted us, nobody smiled,I waited for 45 minutes and NOBODY came 2 help. #pathetic | @612838 Shafaq, we are all about quality customer care and want you to get the best all the time. DM us so we can work with your feedback. *KeithM"
"Y’all ain’t shit @115911 | @612874 Oh gosh, what's making you say that? DM us here to chat about this. We want your experience with us to be nothing but great! *ValerieP"
What I get... @TMobileHelp https://t.co/A6yNcW2Sij | @195088 I can definitely check that out! Send me a DM when you are ready to get started! https://t.co/zXrDYDCnIa *Bridget... https://t.co/ZYuIDaPKKO
"You guys rock! Really appreciate the help. Industry best customer service! @TMobileHelp | @612898 It's always our pleasure to assist, CJ! Customers always come first. Reach out any time. We're here for you 24/7. #StayMagenta *JasonBurr"
"@TMobileHelp Are you wanting to charge me to block a specific number from messaging/calling me? | @612912 Thank you for reaching out to us in #TForceLand with such a great question, Please DM us and we can look into the for you. *TeriO’Shaunnessy"
"Once again, inconsistent service with different pricings for the same products from @115911. Agents are poorly trained re:pricing/promotion | @178125 We only want to get it right for you, when it comes to your mobile needs, Lucas. Let's continue finding a solution in DM. *JeremyJ"
@TMobileHelp i use yall n already pay 4 Netflix but now see its offered to your customers. How do I go about getting the free one? https://t.co/7NRx8D5Vm2 | @612914 I’m glad to see you’re as excited about free Netflix as I am! I'll get you the deets! Shoot me a DM! https://t.co/jjKemKyHlV *AlexisGovea
"I’ve learned 1 thing about @115911 & @4765 – they don’t mix. What’s worse is the false full bars I get yet SLOW service. #fail | @612915 We understand how important it is to have reliable service when having fun, Damian! DM us so we can look into this for you! *MelindaR"
#sprint customer service has no clue 👎🏽 | @612957 Hi! This is not good to hear. We don't want you to feel this way. How can we assist you? Please send us a DM for further assistance. -JM
"So in Telluride, CO we have 2 @TMobileHelp iPhones that have zero service, but my @VerizonSupport support iPad Pro? Full bars! Sad T-Mobile. | @339956 Yikes! Sounds like you need a signal superhero here to save the day! Shoot me a DM, I'm your guy! https://t.co/oIBK3mlmoz *DannyHarvey"
@115911 why has ur service been so bad lately????? | @612983 Top notch service is what we're all about! Let's dive in and figure out what's going on. DM us with location & experience details. *KeithM
Hi @115911 your Android app is the slowest thing I have ever used. I can login/pay my bill in chrome while the app tries to load my bill. | @612986 I want to make sure you're able to pay your bill! You can pay online or DM us here and we'll take a closer look at the app! *ValerieP
"@115913 Love paying well over $200 a month for this ☹☹ https://t.co/L6McTvpcfO | @612992 @115913 We want you to have the best service available Michael, DM me and we'll take a look at your area https://t.co/Nr93OTtXRx *TaylorBest"
@115911 $150 credit for a $400 scam on people who can't afford it. What bollocks | @212181 We would be glad to discuss your concerns and make sure we get things straightened out. Send us a DM and we can talk account specifics. *JPL
"Please explain how this happens on a UNLIMITED PLAN @115714 @sprintcare run me my GIGS https://t.co/dVZsxaFWT2 | @613001 Hi there we would be more than happy look into this for you .Please send us a Direct Message, so that we can further assist you. - AP"
"Thank you @115714 for charging me $20 for something I never wanted nor asked for then telling me it’s a valid charge from their perspective | @484963 Thank you for contacting us. We don't want you to feel in this way. let us help you out. Please, send us a DM so that we can assist you. -JD"
@115913 Change your policies to allow refunds on your scams. | @212181 @115913 Hey! We'd love to check this out and get to the bottom of it. DM us so we can get started. https://t.co/3sF8qpf2nx *AlissaFast
".@115714 @sprintcare are probably the worst people to help you out with any problem, I need to go back to verizion | @613042 Hi there! We are sorry, we would hate to see you go, please send us a DM in order to turn things around and further assist you. - LP https://t.co/rMApsV8PQY"
"So right now I'm SOL without a phone because @115817 and @115714 @sprintcare fucked up. THIS* close to cancelling my lines atm | @613054 Hello. Thank you for tweeting. We'd like to further look into this concern. Please, DM us to do so. - GS https://t.co/rMApsV8PQY"
@116447 I've spent 20 hours the past week on the phone with your staff and no one will help me. Im disgusted to be with sprint | @329955 This is definitely not the kind of feedback we like to hear. Please send a DM with more info regarding your concerns. -Team @116447
"Love how I tell @115714 I’m having problems with my phone and they won’t fix it. Thanks for nothing | @230696 We apologize for the inconvenience. Allow us to assist you through this channel. Please, send us a DM so we can further assist you. - VC https://t.co/rMApsV8PQY"
Hey @115911 nice try on trying to scam me saying that I dropped my phone in the water when I NEVER DID switching lines | @359865 I definitely get how you're feeling if your device has water damage. Please send a DM and we can figure out what ... https://t.co/2HlaRlAIeU
"@117159 @115714 @sprintcare so if my s8+ is water resistant how did rain water damage my phone? It's suppose  able 5 ft of water | @613095 Thanks for writing to us. Please send us a DM, so that we can further assist you and provide more details. -RC https://t.co/rMApsV8PQY"
"So, add that to the list of lies from @115714 reps. https://t.co/lZzVEflXdS | @152471 I can have you rep give you a call. Most credits are not posted to the account until the device has been put back in the warehouse"
Hey @115911 you have better service than @117735 ? How fast can you get me an apple watch? @ATT likes to cancel order. #newcustomer. | @613103 @115911 @117735 @ATT DM us and we can get your order set up today! You can also check out coverage in your area here https://t.co/Nes5z2YpFF
"@115913 Is the cellphone reception working in Napa, Sonoma, Santa Rosa areas ? people were having issues with other carriers | @613122 @115913 I'd love to check on coverage for you. Can you please DM me so we can investigate? https://t.co/c6ROkAqiws *HollyAdams"
"@115913 Been loyal to @115911 since it was VoiceStream, but my bill has been wrong every month since November. Can you help? | @613131 @115913 Hi! We're here for you and we'd love to help! An accurate bill is super important! DM us. https://t.co/3sF8qpf2nx *AlissaFast"
@115911 your website sucks! Trying to switch from at&t but your site won't load!! Oh well! | @613134 Hey Fernando! Have you tried using a different browser or clearing your cache and cookies? Send us a DM for any assistance. *ChanneyT
"I think I'll switch to at&t as soon as possible bcuz @115911  doesn't give a shit abt current customers and is more expensive for less | @214024 We care about you, Olivia. We want you to have the perfect plan with the best bill! Send me a DM and we'll look at your options! *ChaseTC"
Little disappointing we pay almost 200$ for two phones through @115911 and we don’t qualify for the Netflix plan... @TMobileHelp | @613138 Oh man! Lets see what we can do you get you that Netflix On Us! DM me and I'll be happy to make that happen for you! *BruceBerg
"Not so great coverage, frequent billing issues, sub-par customer service all describe @TMobileHelp. Maybe we should go back to @115990. https://t.co/DVhh4sFukq | @371295 We're here for you and I'm positive we can help :) If you're willing to work with us, please DM https://t.co/PqgHENiX1V *ByronEdwards"
@115913 Can @115911 & @125607 work together to fix the missing texts issue that's popped up on the S8? Don't let me down now :) | @362025 @115913 Hey! We'd love to check out what's happening out there. DM us so we can get started. https://t.co/3sF8qpf2nx *AlissaFast
Why is my coverage soooo bad @115714? 🙄🙄🙄🙄 | @477766 Thank U for reaching out to us.I do know how important it is to have service.Plz send me a DM along with your cross street and ZIP code. -NW
Switched to @115911 and now @115725 is denying me the final bill but expect me to pay it off🖕📵 Stay as far away as possible from them. | @193875 That is awful! Can you message us so we can go over options for you to get that bill from them? https://t.co/IUIA5vQSHC *MattHargleroad
Shout out to @TMobileHelp for helping me get a new #iPhone8 with $0 DOWN! Stoked to get it in the mail 🙏 #Blessed #Uncarrier #WeWontStop | @325021 Woohoo! We're super excited to get that out to you - thanks for being such an awesome part of our #MagentaFamily! <3 *DanielleGibbs
@116447 Today my @115714 phone change from “No Service” to 1X. Maybe in another 2 weeks I’ll be able to place a phone call. | @176886 Hey Axel! We're sorry to hear your having problems with the network. Team @116447 is still working on the towers in your area.
@116447 Ive been with @115714 longer than you. 01/99! Misinformation by reps blatant omissions is why we’re breaking up. #Time2port | @176695 Hey Trish! Team @116447 can look at your account to help. Please send us a DM with your contact information and best time to call.
"@TMobileHelp Outstanding customer service. Problem solving is job 1 and is done by top notch professionals! Love T-Mobile! | @613237 Much #MagentaLove right back at you! We LOVE to hear this, and we'll continue to provide the world class service you deserve! *AustinWebb"
"@115714 slowing my phone down isn't going to make me pay my phone bill any faster. | @613243 Hi David. Seems like you're having slow data issues, Right? Please send us a Direct Message, so that we can assist you with this. -S M"
Would you look at that @115911 gave me some bars so I could call @126452 to let them know i #StandWithJemele https://t.co/uCenh4augL | @189225 Thanks for the shoutout! Did you need help with anything? If so check out my profile and shoot us a DM! https://t.co/q8EkgwognZ *ChrisTarbox
"@TMobileHelp 2 of 5 lines not working for two days now. That's really BAD! 2nd time in 2 months. | @613277 It's CRUCIAL that ALL your lines are working, and you came to the right place! Please DM me here: https://t.co/EoqAVShpFT *AustinWebb"
"Son.. @115911 is so terrible like my snap videos keep freezing every .2 sec. @115990 where you at sway? | @613283 Hey Meshack, it's crucial to be able to view those snaps. Send us a DM & we'll see what we need to do to get it working smoothly! *ChanneyT"
@115913 look at those blazing fast LTE speeds! Ohhh wait :?) https://t.co/GW0LoYFhnP | @613308 @115913 Hey! Those aren't the speeds I want for you at all! DM us so we can take a closer look. https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp Ever since last week's app update on Android, I can't sign into the T-Mobile Tuesday app. ""You're not on T-Mobile"" message. | @613312 It's CRUCIAL that you're getting this T-Mobile Tuesday access, especially for tomorrow! DM me here: https://t.co/EoqAVShpFT *AustinWebb"
"Somebody should beg @115911 for me o! This network is horrible, don’t know who told them T-Mobile one was a good idea | @613332 Hey there. This is definitely not what we like to hear! Let's make sure we can keep you connected. Send us a DM and we'll chat! *ErikS"
My co-worker just had a problem with them today too! https://t.co/IkQKnFyPxx | @613333 This doesn't sound at all! Please have her reach out to us. -JC
@115714 got me fucked up first the service barely works now all of a sudden I'm being charged for shit I don't know about | @179316 Hey there can you please send us a DM and clarify on the charges that you are letting us know about for further assistance? -TC
"@115714 I NEED A BETTER PHONE... SERVICE.. HELL, I NEED COMPENSATION | @613334 We are sorry to hear this. Please follow us @Sprintcare and send us a Direct Message, so that we can further assist you. -DM"
"@115714 #SprintCorporateExecutives that is because you just don't get where to put your towers 
https://t.co/98uePYwCAu 
You have to listen | @509016 Hey, are you having service issues? DM us for further assistance. - NA"
@TMobileHelp I don’t know what to say. You definitely rocked my day 😤🤢😡. That is not customer service at is best! Sorry! | @211286 Let's turn your experience around. T-Force is here to the rescue!!! Please meet us back in DM so we can continue ... https://t.co/5rf5eX5x0i
"I'm in a straight-up abusive relationship with @115911. @115725 is looking real sexy, right now. | @613365 Whoa, Brandon what's going on? We definitely want to make sure things get straightened out. Shoot us a DM with what we can do to help. *JPL"
"@115911 @115913 Questioning my bill, ur ""csr"" can't tell me about charges for ""security"" reasons. #scam | @247850 @115913 You should have all the details about your bill. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson"
"@115714 why does my iPhone 7 Plus keep doing this https://t.co/JZatZBDDO2 | @296016 Hi there! Thanks 4 reaching out. We'd like 2 look into this 4 u. Please send us a Direct Message, so that we can further assist you. - RA"
"No matter what I do, uploading photos to @118190 over @115714 usually results in fails. | @152471 Please send us a DM if you have a network concern that you would like us to review."
"Really struggling with @115714 customer service. If you make me go to a corporate store to return a phone can't you see you have it ? | @613696 Hello there! We would like to help regarding this matter. Please, give us a follow and send us a DM for further assistance. -MK"
"@115714 are you serious right now? You can't manage a three way call on Sprint? | @487948 Hello there! Yes, you can. Are you experiencing any issues doing so? Please let us know. LM -."
"@115911 my tuesday app is not working, I can't click on anything 😭 | @118123 Hmmm that's strange! Could  you Dm us more info so we can check it out? *ElleA"
"@115913 Guessing the Pixel 2 cashback doesn't apply to existing customers that don't want to add a new line? :( | @613707 @115913 Hello! The Pixel 2 promotion, does require a new line added to an existing account or a new activation. Thank you! *AlissaFast"
@115911 you may need to contact @115858 or @369222 to figure out how to help up your customers. https://t.co/bNb7LRRVOH | @174555 Hello Jann. Keeping our customers connected & safe is our top priority. Send me a DM so I can further help  https://t.co/dzjAJQ2bkx *SoRaYi
"@115714  when are you getting phone service back up in Eureka, CA? @19642 My phone service is deader than my hope for humanity crap | @613713 Hey there. We do apologize for the inconvenience that you're currently experiencing. Let's look into this for you. Please DM us. -KT"
"@115714 my internet service has been EXTREMELY slow for the passed week .... | @613730 Hi! We'd definitely like to take a look into this, please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY"
"@sprintcare hi, help me! | @613748 Joshua Pierce - Hi there! We'd be more than glad to help you out with any issue you may be having. Please, send us a DM with details. -IG https://t.co/rMApsV8PQY"
"@TMobileHelp I redeemed the $2 MLP on the TMoTues app but don't have access to the code. Can I PM you my cell number for a code resend? Thx! | @613759 Hi there, Joe! Great to hear you are getting the T-Mobile Tuesdays offer! Hit me a DM and I'll sprinkle some #MagentaDust on this. *FaisselD"
"Take your $$$ elsewhere, @115911 doesn’t care about their paying customers. I promise you. Keep an eye out for the blog coming soon. #TMo | @215463 Breaks my heart to hear you say this. Let's work in the DMs to find a solution to improve your service. https://t.co/sBIVWmm6X2 *EddieGough"
@TMobileHelp - awesome customer experience! Thanks for going over and above! | @613827 We love making every interaction top notch for our amazing #MagentaFamily. Thank you for being you! *AshleeCooper
"@115911 how do we play for T-Mobile Tuesdays? New format is confusing😐😐 | @613860 Hey Matthew! You no longer have to play the game to get to your free stuff. From time to time, you’ll still see t... https://t.co/hZjiMCg1yF"
man! If @115911 was offering 50% off #Pixel2 and #CarrierFreedom I'd already be signed up!!! @115913 can we make this happen?? | @224434 @115913 We'd love for you to join the Magenta family. Let's be sure you're getting the best deal. DM us. https://t.co/EdLkYIfmTn *MariahDaigle
"@115913 hey john ! Do you use iphone ? If yes, are you happy with ios 11 ? I am about to switch note 8... so angry to iphone. What u thk | @342838 @115913 Sounds like you have some iPhone concerns, how can we help!? Let me know what's going on in DM https://t.co/PUCbqyZK4U *RachaelTansey"
@115913 dissatisfied and mislead by t-mobile crew no note 7 and now no note 8 what a disappointment | @613872 @115913 We want you to be able to use the phone that works best for your needs. DM us. We'll figure this out. https://t.co/plE6XCdHhz *CharlesOpacki
"Definitely not happy with @115911 signal - could barely make a call @118580, dropped calls... @115913 | @169180 @115913 Your network experience is important to us and we want to hear more about this. Send me a DM https://t.co/PbJEgtqanO *JeromyBingham"
"@115913,@TMobileHelp needs some serious improvement. I’m very upset with my train wreck of an account and the terrible customer service. | @190105 @115913 You deserve nothing but the best experience. Let's get you taken care of. Kindly send my team & I a DM https://t.co/EdLkYIfmTn *MariahDaigle"
@115913 and I will be sending this correspondence to your top ten shareholders too https://t.co/c1lwJ4ldtF | @198681 @115913 We're dedicated to making sure you have a great starting experience with us. DM me so I can help out. https://t.co/plE6XCdHhz *CharlesOpacki
"@115913 I want to return to @115911 for pricing, customer service, and int'l plans. Please continue to work on that cellular network. | @613878 @115913 We can't wait to have you back. Feel free to send a DM my way any time and we can check out coverage. https://t.co/plE6XCdHhz *CharlesOpacki"
"@115913 The deal for the Pixel 2 is amazing. Disappointed I have to add a line. Any chance that deal will extend to existing lines? | @373347 @115913 No news on that right now, David. Keep an eye out here & our Newsroom https://t.co/Rs7ud2PYPg for updates + additional offers *RachaelTansey"
Soooo now this is what happens to my G6 whether I have wifi on or LTE. Why is there ALWAYS an issue with this @sprintcare phone?? https://t.co/nCFeeksjxX | @239757 I see you're having issues data issues. How long has this been happening? Is it in multiple locations? Anyone else affected? - DW
"Thanks @TMobileHelp for calling me with info in follow up to our call, but at 11:45pm you scared the crap out of me! | @613920 Yikes! That definitely is a late call! DM me here: https://t.co/E37bpdWEut so I can take a closer look with you. *StephanieTowers"
"@115913 Any way you could change Tmo’s system to use different PINs and pwds than the SSN? With the Equifax hack, this feels v unsafe | @613921 @115913 We want you to rest assured that your account is safe & can add on an alternate pin/password. DM me https://t.co/PUCbqyZK4U *RachaelTansey"
@115913 what’s up seems like some T-Mobile people aren’t trained and quite rude I know that’s not how u conduct your business https://t.co/a3ocqjF0C2 | @169556 @115913 We want to ensure everyone has the best experience. We're only a DM away to listen and help. https://t.co/PbJEgtqanO *JeromyBingham
"Wanna go live for this sound check...
But #Sprint is like nahhhh... | @613933 What seems to be the issue? Give us a chance to look into this for you. Shoot us a DM, lets get this fixed. - NJ"
"@115913 the continue issues with my @115911  service is unacceptable in Australia and now having issues #Tmobile | @215849 @115913 I want to make sure you can enjoy your trip, let's get this fixed today. Send me a DM https://t.co/PbJEgtqanO *JeromyBingham"
I'm about to let @115714 go I'm sick of this it's ALWAYS something literally | @613936 This is concerning! What makes you feel this way? We'd hate to see you leave our family. -JT
@115714 Adrianne was great! He did an awesome job and was very patient explaining things to me today. | @544369 We are happy to hear that you are satisfied. Thank you for choosing Sprint. :) -ResolutionSup SR
Why is @116935 streaming so terrible? Is it only bad on @115911? Can't play more than a few seconds without it pausing. | @613942 Oh no! We certainly don't want to interrupt your streaming! Send us a DM with your location so we can check out t... https://t.co/Ryr6owZAjP
"@115913 @TMobileHelp, #TMobileTuesdays doesn’t work, just + that 2 the let downs I have of ur service 5 days in 2 having the service... | @322341 @115913 We want to make sure you're having the best experience possible. Let's fix this, DM me https://t.co/PbJEgtqanO *JeromyBingham"
@TMobileHelp your network coverage has gone from terrible to non-existent around zip 01752. What gives??? | @613952 That's not the change we're working towards! Let's check this out. Follow this link to DM me! :) https://t.co/vv9JsrbUOZ *AbigailRoach
@115911 EXPLAIN. how this is missed when it isn’t the 18 yet??! https://t.co/aqIdaO5wMU | @613953 Let's get that Magenta Goody into your hands ASAP! DM me https://t.co/P5ACUoCEw4 I can help! :) *ChasityScanlanSevao
"@TMobileHelp, @115913  is the #TMobileTuesdays offer for @233595 good at @343744 as well? | @613980 @115913 It is - feel free to enjoy $10 off of your purchase at other Nordstrom partner locations as well! https://t.co/EdLkYIfmTn *MariahDaigle"
"@115913 love you but I had move to a new services. Today I get my new phones from the other service. Thank you for everything. I may be back someday. To be honest not sure if I did the right thing. | @116151 @115913 We are here to help with any information you may need, we would love to have you back. https://t.co/PbJEgtqanO *JeromyBingham"
"Wait like sprint ain’t at all??? https://t.co/HobZL4hmrK | @613993 Hey thanks for reaching out. Lets assist you. Please send us a Direct Message, so that we can further assist you. We are here to help. - KR"
"@115911 Why existing customer need to open/add new line for Google pixel 2 offer to refund  of $325🤔 ? Pointless. | @362179 It's a promotion. If this deal doesn't work out for you, you can check out more we have to offer: https://t.co/p6mO5INt1p *NaeJ"
"@115911 @10568 this t-mobile Tuesday's been pretty lame latley 😧😧😧😧 | @614067 You don't like discounted gas, doughnuts, movies or even $10 off at Nordstrom?!?? If you aren't satisfied with th... https://t.co/mPfKGUx7YL"
"@TMobileHelp I see no ""play now"" button in the T-Mobile Tuesday app. | @301260 Hi there, buddy! I want you to get the free gifts on the T-Mobile Tuesdays app! Send me a DM and I will get this fixed right away. *FaisselD"
"@TMobileHelp Helaas nog steeds geen internet in het buitenland... Eerst USA, en dit weekend in Italië. Wat is er aan de hand? | @614169 Thank you for reaching out to T-Mobile USA, meet me in DM so I can get to the bottom of this! https://t.co/x0QlmC72Qi *EricaCardwell"
"@115714 all I’m trying to is get my number change , y’all blowing it on this phone | @614170 Give us the chance to make things right for you. Please, provide us with more details about the issue for further assistance. -FG"
"Hey @115913 cater to customers who don't want to put a down payment, your company is getting paid either way!!! @115911 | @118454 @115913 We want you to get the most value for your money, let's take a look at the options. DM me https://t.co/PbJEgtqanO *JeromyBingham"
"@115913 Please can someone from your executive complaints department reach out to me? Thanks | @198681 @115913 My team and I are here for you, Lee. Kindly send a DM our way when you have some time to chat. https://t.co/EdLkYIfmTn *MariahDaigle"
"I lost my Apple Watch today at the @37334... 😡😫
May I have a replacement? 
@115913 | @214781 @115913 Losing a new watch is not a fun thing to deal with. Let's check on the options, DM me https://t.co/PbJEgtqanO *JeromyBingham"
"@614233 @115911 @TMobileHelp is always taking advantage of true customers who are loyal. #shame on T-Mobile.
Time to switch $85 in mic and $59 in taxes. #Ridiculous | @614232 We can do better than that! DM me, and I will make this right. :) https://t.co/bwHAQCkoRc *DuncanWorks"
"@115911 @TMobileHelp is always taking advantage of true customers who are loyal. #shame on T-Mobile.
Time to switch $85 in mic and $59 innovation taxes. #Ridiculous https://t.co/qf3Q75yHFb | @614233 Hi, we are here to help and can absolutely look into that statement with you today! Please send us a DM:) *Davin Back"
@115913  U CANT GET A COMPENY UP AND RUNNUNG...TELL REPS TO STOP CONTACT..DONE AFTER15 MONTHS...GOOD LUCK..NO SERVICE! SUE ME. LOLOLOL | @127255 @115913 My team and I would appreciate the opportunity to make things right. DM us if you change your mind. https://t.co/PbJEgtqanO *JeromyBingham
@115911 how do get in contact with a supervisor? | @488315 Send us that DM and we can get started! *ErikS
@TMobileHelp Why was someone able to order a SIM card on my account when I have a passcode on the account? I'm glad I was there to receive the package because someone could very easily have stolen my number and bypassed multi-factor authentication from my financial institutions! | @614235 your safety is our #1 priority! Go ahead and DM me so we can discuss this! <3  https://t.co/ezZMoc7QXB *GraceFranco
@115911 get your shit together | @614236 What's going on? Send us a DM with some more info! *MelindaR
"@TMobileHelp where is my order??? | @235664 Lets take a look! DM me, and we can talk details :)https://t.co/bwHAQCkoRc *DuncanWorks"
"Tired of dealing with @115714 and no one knowing why my account says I have an upgrade pending when I don’t. 10 years and this is what I get | @614249 Hello Miranda! This concerns us and would like to help. Please, give us a follow and send us a DM for further assistance. -MK https://t.co/rMApsV8PQY"
"Tired of dealing with @115714 and no one knowing why my account says I have an upgrade pending when I don’t. 10 years and this is what I get | @614249 @115714 Try clearing out your cache, cookies, history and try again.  follow us and dm us so we can further assist you.  Thanks."
#Sprint price for adding an iPad Pro per a month? I hanan unliminted@plan. | @614273 Hi! There are various prices available varying on the model and your credit. You can view the prices via https://t.co/0qT1rLBLtN. -DS
@115913 I have TMO One promo 4 lines for $35each “this ones on us”+”insider hook up” will I lose these if I sign up for “Netflix on us” | @614278 @115913 We'd love the chance to look over your eligibility with you! Please send us a DM so we can help. *CassyFitzgerald
City on fire and @115911 has no service. Come on son | @614281 Oh no! We certainly want you to be able to use your phone in emergency situations! Send us a DM so we can get you fixed up pronto! *ElleA
Just paid over $300 to @115911 and they thank me by suspending my services. Done with them next pay. | @165232 Yikes! We don't want to interrupt your day! I rely on my phone for everything so let's get you fixed up! DM us so we can take a look! *ElleA
"@sprintcare @115714 the company needs to hire better CRS.. I needed to file a complaint but the rep wouldn’t let me. | @614311 This sounds really concerning! We will be really glad to help you with this. Please, send us a DM for us to better assist you. - OM"
"@115911 - who do I need to contact to file a complaint? | @163621 We are sorry to hear that you are needing to do this, Ryan. Please send us a DM and allow us to further assist. W... https://t.co/GqLzX88hS0"
"@TMobileHelp 611 continues to screw up jump on demand orders. | @614349 Hey Rick, I'm sorry to hear you're that. Hit me up with a DM and I'll take good care of you my friend. https://t.co/JndQXzqo6y *UsmanArif"
"....asking for a friend.... https://t.co/hKbCjnKPEt | @205098 I see your DM, Daniel. I'll be responding shortly and appreciate your patience in advance. https://t.co/EdLkYIfmTn *MariahDaigle"
unable to get signal on @115911 LTE. possibly overloaded. Do not dial 911 unless you see an *unattended* fire #napafire | @614419 Andy we want to ensure that we keep you connected. Please send us a DM so that we can look into this for you and help resolve. *JasmineS
"@115714 if you have a lease agreement with sprint seriously consider switching. Because @115714 purposely leaves out the rent charge you pay | @213843 This sounds concerning! We will be glad to help. Are you having issues with a lease agreement? Please, elaborate some more. - OM"
"@115714 any idea when LTE coverage will start working again in Columbia, MO? | @614436 Thanks for reaching out to us. Please send us a DM with your ZIP code so that we can take a look at the coverage in this area. - RR"
"@115913 today I will start my campaign against TMobile/MetroPCS to bring down this company who lies about work order tickets | @207957 @115913 We're always here for our customers, Terrell. Can you kindly shoot a DM our way to chat? https://t.co/EdLkYIfmTn *MariahDaigle"
"@sprintcare @115714 I learned the hard way that my Sprint account has a hard cap of 100MB roaming data per line. Any way to increase this? | @464861 Thank you for reaching out to us. Could you please elaborate on your issues. Please send us a DM, so that we can further assist you. -KJ"
I'm just trying to pay my bill like normal but @115911 is asking for my SSN??? | @614466 Are you referring to the last four digits for the verification process? We can assist you in paying your bill. Just send us a DM. *JasmineS
"@115913 the exact date of the initial message I sent was on Oct 3 if that helps sir. | @614478 @115913 We've got your back and would love to help out, Genorvis. To begin, please send us a Direct Message: https://t.co/cuEwtd2epS *DanKing"
"@115913 my account is showing a charge for an unreturn phone,which shouldn't be there. Please help! | @614478 @115913 We're all about making sure everything is good to go on your account, Genorvis. Please send us a DM: https://t.co/cuEwtd2epS *DanKing"
:’( @115911 @115913 maybe pull that out of the three point font for those of us on limited data plans.... https://t.co/Po5jDEeI8E | @347416 @115913 It's our goal to make sure you have all the info you need. I've got your DM and will meet you back there to help. *CharlesOpacki
"@115714 Been charged 35 a month for years for a hotspot sprint no longer supports. called repeatedly yet still billed month after month | @614506 Thank you for reaching out to us. We will be happy to assist you. Please send us a Direct Message, so that we can further assist you. -KJ"
"@115714 it’s time to break up. It’s not me, it’s you. For the past 13 years I raved about you to everyone but you let yourself go this year. | @539310 This is terrible!. What makes you feel this way about us? Please send us a Direct Message, so that we can further assist you. -KF https://t.co/rMApsV8PQY"
"@TMobileHelp How come people who bought the Note 8 T-Mobile version directly from Samsung and paid in full can't unlock the phone? | @614517 Let's make sure your Note8 is free to travel, that's why you paid full price right. DM, I'll help! https://t.co/9x08hmPfV9 *OliviaStewart"
"As an ""uncarrier,"" @115911 shouldn't make me call someone to know how much it'll cost to add a line... https://t.co/NXLqbc1JIx | @614518 Hey there, Jonathan! We can assist you with that right here! We always want to provide the best options to get yo... https://t.co/P8keAK16gY"
"@115714 so i can buy,lease,pay my bill,add a line,etc on ur website/cust svcs # but I can only buy expired leased device at a store? #Fail | @614553 Thank you for reaching out to us. We are here to help. Please send us a Direct Message, so that we can further assist you. -KJ"
"@115714...the next thing that is going to happen is I am going to get disconnected...yeah they are famous for that...BAD SERVICE | @207879 I can assure u that we are here to help, allow us the chance 2 change ur experience. Plz send us a DM, so that we can further assist u. - KR"
@115913   I cannot believe the incompetence of customer service. They have screwed up my account beyond belief | @208196 @115913 We strive for world class customer service. Please DM us what happened so we can turn this around: https://t.co/cuEwtd2epS *DanKing
"@TMobileHelp My account screwed by incompetent service reps and supervisors, porting fouled up, number canceled data shut off unacceptable | @208196 We're here for you and would love the opportunity to help. Click here to send us a DM to begin: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp @115913 really would like to ditch Sprint get The $100 for 2 lines this link is what I need https://t.co/nCSSoESwcP | @323034 @115913 We'd love to see you on board the UnCarrier, Brandon. DM us when you can so we can check this out: https://t.co/cuEwtd2epS *DanKing"
Amazing how one employee tells you one thing and another tells you the total opposite @sprintcare | @614663 Thank you for reaching out to us. We strive for the satisfaction of our customers. Plz send us a DM so that we can further assist you. -KJ
"@115913 I would love to join T-mobile Is your 55+ for real. | @614669 @115913 We'd love to see you join, Wendy. It sure is for real: https://t.co/qll71UZiuj DM us anytime if we can help https://t.co/cuEwtd2epS *DanKing"
"Yesssss! But to who tho? I’m thinking T-Mobile https://t.co/AcF7qou4J0 | @448543 Hi! We would like to help. Can you please elaborate on your issue? Please send us a Direct Message, so that we can further assist you. -DS"
"Should I simply call the corporate affairs services at @115714 - @sprintcare? I'm ready to cancel my services. Tweet me the number STAT. | @614677 Hello Andrea, I'm just reporting in this morning.  It sounds like you may have some questions, I'm here to help you.  Please DM me. -MB"
"@118302 @115911 says to contact you regarding my G4 🔥& getting a dif phone. They're ""just the carrier""

#passingthebuck
#badcustomerservice | @205098 We always want you to provide you with the options available, Daniel. I've sent you another DM & will be here for you. *MariahDaigle"
"@115913 on mobiles part. Checked my credit report, STILL ON THERE : 3 times with 3 different amounts. Would love to have this fixed. | @323698 @115913 We want to step in and help in any way that we can, Erin. Send a DM our way to get started: https://t.co/cuEwtd2epS *DanKing"
"@115714 I have unlimited and it’s the slowest data plan I ever had. | @614717 Thank you for reaching out to us. We are here to help. Please send us a Direct Message, so that we can further assist you. -KJ"
"@115911 this phone don't send pictures and all your Pomona manager could do is blame me. I went to you all because you said you'd be diff | @570901 We are different than the rest because we always care about our customers, Ardiana. DM us and let's see what's go... https://t.co/i9zDm4iU1y"
@115913 you should fix your customer service u guys locked my phone refused to unlock it and charged me for the time I didn’t want to | @614728 @115913 We want you to have a great experience no matter how you reach out to us. DM us so we can check this out: https://t.co/cuEwtd2epS *DanKing
@115911 @TMobileHelp I can assure you that your coverage is no this good at this location.  🙄🙄😫😫 https://t.co/gF3QvoJx8w | @406586 We need to dive into this with our #MagentaMagnifyingGlasses on! DM me and we will chat. https://t.co/cX9JRYxboR *MelissaStephens
"@115714 WTF??? I can't reach anyone you call CS BUT CANT USE THE SERVICE https://t.co/6Zy1KNRXN9 | @614752 Please bring us the opportunity to review your case and help. Please send us a Direct Message, so that we can further assist you. - LB"
@115913 @115911 is no longer cust friendly. Wont unlock phone for travel. Guess I should switch to @115725 since phones are unlocked | @225576 @115913 We absolutely don't want you to leave our Magenta Family. We're responding to your DM and will look into all options ASAP. *ShelbyMartin
"@sprintcare if I have a current contract but I buy an unlocked phone and want to use that on my account instead, what happens? | @614785 Thanks for reaching out to us. Can you shoot us a DM for us to have a little chat? We'd be happy to answer your questions. -DC"
"@sprintcare I paid $1260 for a 128gb  6plus.  That's way more than the original cost.  Why am I being asked to pay $112 to keep the phone? | @209149 Hello Annie, I'm Melissa here in Oklahoma - how are you?  I can review your account with you - no problem.  Please DM me so that I can. -MB"
Why do I have to wait 45 minutes just to exchange a screen protector @115714 ? | @614797 We do knw tht the process at the store can be lengthy bt we do ask tht you bear w/ the representatives as they would be w/ you shortly. -AF
@TMobileHelp I’ve had T-Mobile for a year now and I’m just wondering if I’m eligible for $0 down?? | @614805 Hey!! I would be happy to take a look at that for you. Upgrading is so much fun!!  Click here: https://t.co/QIHNBDHoV8. *LaurenWalker
"Why can't you get to speak to a senior manager/ supervisor at T-Mobile, especially when you have lingering issues over days?
@115913 | @188245 @115913 We definitely have folks who can help - I replied to your DM and will meet you back there. https://t.co/93XwcSKFIy *RayButler"
"Question of day of inquiring @115714 customers, why won't our chats on snap load?? | @614834 Hi Erica! We'd like to look into this 4 u. How long has this been happening? R u experiencing this w/ any other apps? Kindly let us knw. -NL"
"@115911  Where thinking ""outside the box"" means ""more out of pocket"".

#badcustomerservice | @205098 We've offered you a no cost resolution. It's important to us that you have a working phone. DM us if you change your mind. *MariahDaigle"
"@115714 Your phone service is terrible and your customer service reps are liars. #stayawayfromsprint | @614841 Oh no, hearing this definitely concerns us as we at Sprint aspire for the satisfaction of our customers. Shoot us a DM. -AH https://t.co/rMApsV8PQY"
@115911 @TMobileHelp  This has got to stop. Never happened with @115714  in the 15 years I was with them. https://t.co/qKCGWHuEwf | @536566 We would like to look more in-depth with these calls! Click on the link to send me a DM:  https://t.co/E37bpdWEut *StephanieTowers
"Ain't no good T Mobile @115913 out here in Vineland, NJ. Only 4G. Whats the wassup? | @614881 @115913 I'm showing we should have strong LTE available in Vineland. Please DM us your address so we can help: https://t.co/cuEwtd2epS *DanKing"
"Thanks @115911 for getting the whole family pregnant from screwing us every month. 4 gigs between 4 lines!? I’ll be expecting child support | @614892 David, we only want you to receive the max value of your account every month. DM us and let's see what's going on... https://t.co/oop3Rpbq2N"
"Why is it so difficult to get a hold of someone at @115714 | @612667 Hi, we have a Sprint representative who is waiting for your response to the message they sent in the secure message 30 minutes ago."
@115913 So T-Mobile can't get my new iPhone up and running after almost 3 days? How is this possible? @229580 @VerizonSupport | @149616 @115913 Ensuring you're able to use your phone and services is our top priority. Our engineers are working hard for you. See you in DM. *EricPayne
@TMobileHelp what’s really going on with this data outage? | @614898 I live on my device so I know not having service is not cool! DM us so I can check it out for you! https://t.co/hsJ4QAiTJb *RachelMartin
"@115911 Please send me the full Terms & Conditions for when you sign up for a payment plan | @614910 Hey Doug, we also understand the importance of transparency. DM us and let's go over all the details with you personally. *JamieK"
"@115714 no service last 35 min. https://t.co/OxY0PjN2DN | @217320 This is very concerning to us. We need to look into this right away.Please send us a Direct Message, so that we can further assist you. -KF https://t.co/rMApsV8PQY"
"@115714 asked me to DM them about the stinky service & then needs permission to access my Twitter account to report the issue #No #Invasive | @198600 @198600 - If you do not wish to click the link, feel free to discuss the issue with a rep at https://t.co/a8o8qjKr9l -LG"
"@115913 so if I bought a pixel 2xl from Google and already have a T-Mo voice line, I can't get the #BYOPixel deal? Thats a carrier move! | @606344 @115913 You can most definitely bring the phone over and use it with T-Mobile, but for the promo, it would require a new line to be added. *DanKing"
"@TMobileHelp https://t.co/7ThiUcMVKq | @201108 We are more than happy to dive into things, Gordon! Click the link in my picture to send me a DM! https://t.co/Qz0L1xpZB7 *MikePerez"
If @115714 can get me more than 1 bar in my own home I’ll switch today. So done having a $120 bill & no service. Ridiculous. #TMobile 😡 | @215463 We'd be happy to have u w/ us! Feel free to use our coverage map https://t.co/yxXzIh6b38 for an overview of your personalized coverage. -NL
"@115913 kinda wanna switch to T-Mobile but it’s hard to switch being a single dad. Heard great things bout t mobile | @423869 @115913 We'd love to have you on board the UnCarrier, Josh. DM us anytime for help switching over: https://t.co/cuEwtd2epS *DanKing"
"@115913 @115911 Are we going to get the #Pixel2? | @237418 @115913 While we won't be selling it, we do have a sweet offer to bring the Pixel to our network when adding a line https://t.co/ZpUYFrAEQJ *DanKing"
"@TMobileHelp Hello, I have a question regarding the Pixel 2 promotion. | @176411 You've come to the right place! I will get you all setup with that promo! Please DM me: https://t.co/4lHu3HURzy. Thank you! *TylerRoquemore"
"I apologize @115714 but I’m not going to miss my midterm for a last minute training 🤷🏻‍♂️ | @614981 Hey there!  Thank you so much for the post today! What’s going on? Please send us a Direct Message, so that we can further assist you. -KJ"
.@115913 @115911 @TMobileHelp - My voicemail has not worked in 2 weeks. Numerous trouble tickets. No remedy. Surely we can do better. | @351698 @115913 We're here for you and want all to be working well with your phone. Please DM us and we'll help: https://t.co/cuEwtd2epS *DanKing
"@TMobileHelp Hello.  Your webiste is broken.  Can;t login to my account.  thanks | @614997 We definitely want to make sure everything runs smoothly for you, send me a DM so I can help out. https://t.co/D4NKjg57yo *SultanGardezy"
Hi @115911 Stamp of disapproval. Your Finance team must find a way to turn profit and customers are happy. | @206153 Oh wow Jamal :(  That's definitely not the T-Mobile way of doing things at all!  Shoot us a DM and let's talk more about it. *KimWilliams
"I had this phone 2 weeks my bill $130 dollars can y’all explain the text I got saying it’s $194 @115714 https://t.co/b8HyqSJfC0 | @225465 We would like to assit you with this issue. Please send us a Direct Message, so that we can further assist you. -TR"
"@115714 you guys have gone downhill...almost 10 years with you and ready to switch | @615043 This is very concerning. I will like to know what are the issues you are having, so we can provide the best resolution to you. - NR"
"your service is fucking trash @115714 | @615046 Hi there! This is definitely not the way we want you to feel. Please send us a Direct Message, so that we can further assist you. -AA"
@TMobileHelp I need some help with my bill! | @370269 Hey there I would love to help you out today! Can you please send me a DM so we can pull up your account information. :) *VickyHernandez
"@sprintcare @115714 Data coverage is so bad here that I had to get a screenshot of where I was and then send it later. #Mtjuliet https://t.co/7uzUGDG5Jf | @615061 Hi there, thanks for bringing this to our attention. Please send us a Direct Message, so that we can further assist you. Sprint cares. -RM"
"when can I expect a security update my @161452 TM-AC1900 @236406 @TMobileHelp | @537163 Hey there, AJ! Shoot me a DM here https://t.co/QHDTFHxSPu and we'll check it out! :) Thank you! *KrystnYogi"
@115913  college student doing a double major in world languages and film it would a great help to get the new iPhone 8... help me? | @210878 @115913 We would love to look into all available options to get you into the phone you want. We see your DM and will be replying ASAP. *ShelbyMartin
"@115911 for 10 minutes. What kind of company is John Legere running? At 34:28 I hung up. T MOBILE CUSTOMER SERVICE?  WHAT A JOKE!! | @211188 We appreciate you reaching out to us here, Patty. Your experience is very important to us. Please DM us. We're happy to help you. *GiselleM"
@TMobileHelp is there an issue with the online payment system?? | @615081 Hi There! Shanika here with T-Force. Thank you for reaching out to us today. I know how important it is to make y... https://t.co/kn5IEVECBg
@TMobileHelp are y'all aware that the my T-Mobile link is going to metro pcs website?? | @545603 Hey Dow! Our support teams are aware of the issue and are actively engaged to get this resolved as quickly as possible! *ReillyLeritz
@115913 any news on iPhone x JOD pricing? | @405063 @115913 No JOD pricing to share at this time for the iPhone X. We'll have it available closer to launch. Stay tuned! *DanKing
"@238828 I've been trying to resolve a DIGITS issue w/ @TMobileHelp & they don't get it. Would U pls look @ this & have someone technical DM? https://t.co/JIqSGVkC74 | @186021 Hey, we are still ready to help anytime when you are ready to switch back to DM we can discuss your account infor... https://t.co/XOCeFYDxVZ"
2018 is the year I drop @115911. Customer service is always terrible | @615133 Whoa! Why would you do that? We want to keep you on the Magenta side of things. Send us a DM and let us know what we can do. *KeithM
@115714 ...and I have no phone service outside of my house!!! | @615139 Thanks for bringing this to our attention. Can you shoot us a DM for us to have a chat? I'd like to look into this with you. -DC
"Thank you @115714 @sprintcare https://t.co/FPpvD8eaOH | @615144 Ahmed Kabrah - Hey Ahmed, we're happy that you are satisfied with your devices. Sprint cares! -RL"
"@115714 I keep getting a message from 936-9 trying to get me to subscribe to a text service what to do? | @286596 Let us provide you with the proper actions that you can take. Please send us a Direct Message, so that we can further assist you. -KA"
@115913 slowed down my service only after 15GB and i just moved trying to settle in #falseadvertising | @615155 @115913 We want you to be getting the best speeds available. DM us a data speed test and the address it was taken: https://t.co/cuEwtd2epS *DanKing
@115913 @TMobileHelp I don't knw if you don't like backroads or something bt I almost got in an accident because yall never have service | @422686 @115913 It's super important to us that you're getting the best service available. Please DM us the address there: https://t.co/cuEwtd2epS *DanKing
@155347 will you plueeze send me a new phone? The people @115911 pushed me into an #iPhone and I've been miserable for 18 months. | @615193 Hey there. I definitely want you to have the phone you want. Send me a DM and we'll take a look at some of your options. *ChaseTC
"@TMobileHelp If you want to really earn that 'Halloween Cape"" I'd like an honest/earnest attempt to resolve ticket #17605854. | @181112 Hey, thanks for reaching back out to us and let me put my #MagentaCape"" on right now.  

The ticket has come back... https://t.co/98NW318uva"
@115913 i was treated so rude and have never been so disrespected as I was when I went to pay my bill on saturday. I'm should cancel. | @327101 @115913 Hi. That's not the experience we want for anyone. We've got your DM and will be replying shortly. Thank you! *AlissaFast
"@115911 sent me the wrong damn phone like yall really suck. 🙄 | @615217 We appreciate you reaching out to us. We realize how important it is to have the right phone, Cokes. DM us. We're on it. *GiselleM"
"@TMobileHelp Hey guys, In Re: The Pixel 2 50% promotion, would my wife and I both be eligible if we both had new phones and setup new lines? | @615226 That's a great question! I can absolutely hook you up with this promo! DM me: https://t.co/4lHu3HURzy. Thank you! *TylerRoquemore"
"@sprintcare I have no CREDO cell service in Pt. Arena CA 95468, where I evacuated from Rohnert Park CA 94928. Is service down? | @615242 Hello! Thanks for reaching out us. Please, follow us and send us a DM with more details about the issue you are experiencing. - CE"
Hey @115714 I thought you didn't do this you cucks https://t.co/GjKbqlz3xQ | @615248 We do this so that all our customers have a fair share of access to our network. Here we explain the reason: https://t.co/nOfRD9n4EK . -R.S.
Thanks @115722 for having me call your help desk 7 times.  Pro move to forward me to @115714. Issue unresolved. #ColumbusDay #fail | @615278 We would love for you to join our Sprint family. Please view https://t.co/OLXF2ShjmN to see our current promotion available. -TR
"Since I bought this chip on Tuesday I’ve been getting so many Jamaican calls, text and whatsapp. FOH @115911 this recycled number | @615284 Hello Montana! I know that can be very annoying. DM us, so we can have a look at your line. *RodnellaK"
"@115911 y’all are not slick. Fix it. | @615285 Hey, Tania! We'd love to help, or fix whatever the issue maybe. Send us a PM so we can get started. *EbonyC"
"@TMobileHelp Is there a way to turn my teen's data on/off at will? He's using it to bypass the filters on my wi-fi network. | @183976 Hey, Cam! We definitely want to give you as much control as possible - send me a DM & let's chat! *AlexKimbrell https://t.co/GefRnVHVqu"
"@sprintcare tried 2 get iPhone8 at Rio Salado Store,Tempe, but was denied cc approval bc I didnt know yr of a car I own 30 yrs ago. #:( | @180702 Hey! It's not good to see you could not purchase your device. Please DM us with more details to review this. - GS https://t.co/rMApsV8PQY"
"@115913 made the switch from Verizon a yr ago 1 problem Why can't I go into store and get warranty honored for I items bought in store 🤔 | @615308 @115913 It's super important to us that you have a working phone, Andres. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing"
"If @115911 spent as much time maintaining towers/working to resolve issues as they do tweeting re social events, customers would be happy. | @181112 Hey, Jon! I've got your back all the way. Let's keep chatting in the DM's & get this checked out ASAP! *AlexKimbrell https://t.co/GefRnVHVqu"
"@TMobileHelp Is there a data network issue in the North Dallas area? | @615325 We can check it out, and make sure you are receiving the best network available! Meet you in DM! https://t.co/n6tQTx28XN *OliviaStewart"
@115913 https://t.co/ZYTlVQbQex | @328763 @115913 Hello! This is not the experience we want for you and would love to check out what happened. DM us! https://t.co/3sF8qpf2nx *AlissaFast
"Soon as I finish paying off my phone with @115714 I’m definitely going to @115725  ! | @615357 This concerns us, we would like to know why do you feel this way. Please send us a Direct Message, so that we can further assist you. - NR"
Idk if the rumored merger with T-Mobile will make it better!!! Bye bye @115714!! Where should I go? @115725 @att @115911 | @615365 @115725 @ATT @115911 We apologize for the issues you have experienced. We will reach out to you momentarily to address your account concerns.
"Hey sprint @115714 @sprintcare @124218 V20 charging cord caught #fire  #sprint & store wouldnt do anything or phone cust svce either https://t.co/Z4v1b3kLR9 | @615392 Hi there, this is not the way we want our valued customer felt. Please let us know why you felt this way? We are happy to help. -RM"
"Día 19:
Sigo sin luz y sigo sin señal.
Me gustaría saber que están haciendo @372856 y @125241 para reestablecer sus servicios | @178500 Gracias por contactarnos. Lamentamos la demora. Puede mantenerle al tanto de la situación por medio este link:https://t.co/StwepFeOIC. - DD"
"Will @115911 @TMobileHelp  have the @118845  #beatsstudio3  in stock when released ? | @427033 Cosmic, shoot us a DM for some more info on our fantastic offers, or keep an eye on our T-Mobile Newsroom https://t.co/Rs7ud2PYPg *RileyRed"
"Who is the #best #cellphone #provider and #why ? #Done w/ @ATT who shld I switch 2? @115725 @115911 @115714 #20yearsLoyal #exhausted | @615498 We would love to have you join Sprint!  https://t.co/0qT1rLBLtN for all the promotions on the new IPhone 8, Samsung Note 8, and others."
"@sprintcare I am a new customer, been trying to order a phone from 10/4 and still unable to get my order situated. Someone needs to fix this | @328784 What you mean is that you already placed the order and it hasn't been shipped yet or that you haven't been able to order the phone. -DM"
"@115714  I left your company almost 5 months ago and I still keep getting a bill for services that I am not using.  clear this or I will! | @214282 We'll lo review this situation and get to a resolution. Please send us a Direct Message, so that we can further assist you. -EM"
"@sprintcare I have insurance on my iphone & my screen cracked, I live in Denver, CO. Can I take it to any sprint store? | @615544 Thanks for bringing your concern to us. Please, send us a DM with more details so we can assist you further. -DP https://t.co/rMApsV8PQY"
@115911 Do you plan to directly sell the stainless steel Apple Watch? All I can see on your site is the black sport.. | @615548 We would love to go over our Apple Watch offerings with you :) Please send us a DM so we can chat :) https://t.co/IUIA5w8u6c *MattHargleroad
"WTG @115714...24 hours for a voicemail to show up. Gotta be a record. #missedcalls #voicemailtrouble | @615577 We apologize for the inconvenience. Allow us to assist you through this channel. Please, send us a DM so we can further assist you. - VC"
@115913 the update has stopped my app from working! | @501397 @115913 We want to check this out with you and help. Please DM us what app you're referring to and what happens: https://t.co/cuEwtd2epS *DanKing
@TMobileHelp is @5270 included in binge on? My podcast addiction might be using up all my data | @615591 For a list of our Binge On partners check out this link: https://t.co/dEMWyJQOQL Questions? DM Me. https://t.co/SO2QeeKSfE *AshleeCooper
Can I get the 50% back on a Pixel 2 from @115911  if I finance it through the @3100? @TMobileHelp | @615600 Hi there! That is a super great question! Send us a DM and we can get all of your Pixel promo questions answered! :D *MelissaWarren
"@sprintcare have someone with an actual brain call me... and maybe dont put me on hold as the first thing you do... | @615606 This is Melissa here at Sprint in Oklahoma City, have you been helped yet?  If not will you please DM me before discussing account? -MB"
"Might be leaving @115911 as a phone provider, not liking how they handle their long term customers compared to the new ones. | @615609 Hey there! I would be happy to help out. :) We appreciate all of our customers. Send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker"
"There’s not even words to describe how much I wish I had never switched over to Sprint. Been issue after issue. 

@sprintcare @115714 | @615642 Oh no! Why would you feel this way about us? Kindly elaborate on the issues you're having. Please DM us, so we can further assist you. -SJ"
@115913 Like Pixel2 deal. BUT what about the families who already have 4 members & 4 lines and want PIXEL 2! CANT ADD ANYMORE LINES! | @615721 @115913 You can still totally bring the unlocked Pixel to our network without adding a new line. The promo would require it however. *DanKing
"@115913 I'm unhappy with inconsistent info. I had to buy a new | @615747 @115913 We want to make sure you receive 100% accurate info, Teresa. Please DM us what happened: https://t.co/cuEwtd2epS *DanKing"
@115913 Any chance Pixel2 coming to @115911 stores? | @615753 @115913 While we won't be directly selling them you can get a sweet deal when bringing one to our network: https://t.co/ZpUYFrAEQJ *DanKing
"My phones legit broke & @115714 can't do shit bc they fucking suck!!!!!! | @615754 Wow! We'd like to look into the matter for you. Please send us a Direct Message, so that we can further assist you. We're here to help. -SJ"
"@sprintcare I have been having nothing but problems since I signed up with Sprint now the replacement phone will not hold a charge and the other 3 phones are terrible you can't hear on them as a business owner I can't conduct business properly. | @615803 Thank you so much for reaching out to us, we do apologize for any inconvenience caused. Please send us a DM, to further assist you. -JM"
"@115714 fuckin up literally everything lol. Mess up bill, tell us not to pay till it's fixed, now can't remove late fees from your mistake | @583161 Oh No. We're sorry to hear that, Sir. Would you mind messaging us privately with the details? We would love to resolve this. -SW"
"Thanks @115714 for charging my account despite not having anything to do with you. Thanks for the huge inconvenience... 🖕 | @136472 Hi! We want to take care of your issue. Please, send us a Direct Message with more details to better assist you. -DA https://t.co/rMApsV8PQY"
"@TMobileHelp  I can't use the Nordstrom discount. How can I do this? | @615852 Hi, Jonathan! Please DM https://t.co/PqgHENiX1V the details of what's happening and I'll help you figure it out :) *ByronEdwards"
@sprintcare My girlfriends phone service appears to be out; she lives in Eureka. What is going on? Supposedly you have multiple cell towers. | @615854 Lets get this looked at please direct message me and provide me with the zip code and I can also research your account further. -MB
"Hey @115913 any @115911 promo gonna be available for the IPhone 10 on pre-order night ? | @615860 @115913 We're super pumped for the iPhone X as well! Checkout our sweet iPhone promos, here: https://t.co/LfKlxD4wcr *DanKing"
@TMobileHelp love T-Mobile 🤙🏾 | @219915 Awe shucks! Thanks Danaeya! We feel the love and are returning the favor by sending some your way too! https://t.co/hzjqSun5Lf *TreBrewbaker
I swear @TMobileHelp @115911 has THE WORST customer Service ever young 😡😡😡😡😡😡 | @615865 That's not what we like to hear! :( We'd love to turn this around. Please DM me here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann
@115913 @115911 this has been going on for over a year now where I work and it's not just me https://t.co/B6VPjmhfvn | @615870 @115913 We want to check this out and get you the best speeds available. DM us the address these were taken at: https://t.co/cuEwtd2epS *DanKing
Bloody @TMobileHelp How many people do they have on the phones??.....One? If that???? Frustrating 😬 | @615871 Hey Sonia! T-Force would be happy to help you out right here. :) Send me a DM right here: https://t.co/QIHNBDHoV8. *LaurenWalker
@TMobileHelp Called #611 on 10/8 with a question and was told I would get a call back.  Still waiting for question to be answered on 10/10. | @615926 Your time is valuable and we want to make sure your questions are answered. DM me here! https://t.co/bWtUa4xl2I *JannaPrivett
"@TMobileHelp Hey - does the Gear S3 LTE model work with DIGITS or would I get a second number when dialling out from watch? | @229276 Hey, Phil! If your watch is LTE-ready, we can set you up with DIGITS. :) DM me and we'll make it happen: https://t.co/HuQi0EoCEV. *JasonBurr"
@TMobileHelp @115913 It usually does not happen but I had a very bad experience with customer agents twice in 4 days.Not happy at all | @157345 @115913 We want to make sure that all of your experiences with us are top notch. DM me so I can lend a hand https://t.co/Nr93OTtXRx *TaylorBest
@115714 is about to have one less of a customer today. | @615984 Hi! This tweet really concerns us. What make you feel this way? Please send us a DM to address your concerns and further assist you. -JM
"@115913 How do i send to you a email about a family account problem that
i know you would want to hear about? Thank you | @615989 @115913 You can email him at __email__. My team and I are here to help, DM me so we can dig in https://t.co/Nr93OTtXRx *TaylorBest"
@115913 I called customer service was on the phone for 45 and they couldn't help me. They don't  have the fraud depart number to call | @289165 @115913 Thank you for the DMs Alan in regards to ensuring your order and account get correctly set back up. I'll see you back in DM. *EricPayne
"@115911 @115913 wow! I must say wow! No hidden fees at Tmobile yeay! NOT! Love how you treat your loyal customers - 17yrs!!! #pathetic | @615995 @115913 Wow, 17 years is incredible, thank you! DM me and we'll help with whatever is going on https://t.co/Nr93OTtXRx *TaylorBest"
@TMobileHelp @115913 calls to cust support not helping 2/2 | @615997 @115913 Let's dive in and get to the bottom of this for you. Please send DM our way to start. https://t.co/lH0SH5fy2m *MikeRice
"@115913  Terrible customer service. Received broken device from insurance. Didn't work. Tried to exchange it the same day. Told No. | @615998 @115913 We want a working in your hands as quickly as possible, Matt. Please DM us; We're on this. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp Literally spoken to almost a dozen people and no one has an answer. Just keep bouncing me to the next person. ""Customer Care"". | @616001 Hey there, Kyle! I'd be glad to get you the information you're after, no transfers required. DM me here: https://t.co/HuQi0EoCEV. *JasonBurr"
"So im convinced @115714  lost my phone in one of their repair centers. -_- | @616003 Hi there! This matter really concerns us. Please, DM us a brief description of what happens with your device, to further assist you. -L.D."
".@115714 you must pull people right out of jungle over there in Philippines & stick a headset on them cause that's what answers your phone. | @616017 Hi there, all our agents are equally able to assist with any concerns. We're happy to help via this channel if needed :) -CA"
"So I have a suspicious past due balance of like 80 from my phone company and when I call to ask they cnt even tell me why way to go @115714 | @616018 Hi there! We would like to take look into that matter. Please follow us at @sprintcare and send us DM, so we can properly assist you. -DG"
"@TMobileHelp This past week I'm suddenly getting a LOT of ""no internet connection"" messages from apps while I have full bars. What's up? | @616028 We want you to #StayConnected no matter where you are, shoot us a DM so we can look into this! https://t.co/033FgbQAw8 *KyleVesely"
"@115714 Your LTE service in Newark, NJ sucks. Paying $170 a month for what? #BadConnection #LTEWho Think a service change is needed. | @616034 This is not the type of feedback we like to hear. How long has this been happening? What areas are affected? Voice, Data or both? -KW"
"Sprint’s connection is so bad that I don’t even have full bars in my own house @115714 yes bitch I @‘d you | @616052 Your comment concerns us. Send us a DM, so that we can take a look into this matter for you. - YD https://t.co/rMApsV8PQY"
"@TMobileHelp @115911 @115913 real funny T-Mobile I ask for help and my service gets shut off, on a zero balance wow!!
#Tofunny | @217579 @115913 We'd love to continue troubleshooting this with you, please respond to our latest DM so we can continue assisting you. *MattLegleiter"
@115913 I believe they showed prejudice and racism towards me because i am a Afro Latino. I have considered taking further action. | @616058 @115913 We want to make sure that all of your experiences with us are top notch. DM me so I can lend a hand https://t.co/Nr93OTtXRx *TaylorBest
"@115911 not a fan of moving tmobile Tues to Twitter for contest, also newest app update really bad, msgs freeze and won't work with xperiaZ | @609740 From time to time you may see the instant win game in the app, but we'll be switching it up a bit! DM for app help please :) *JohnWard"
@TMobileHelp my service keeps going on and off. | @421074 I'm here for you! I'll reply to your DM in just a moment https://t.co/iq4B8dCJFx *JessicaBrenhaug
"For the first time I’m disappointed/not happy with @TMobileHelp service. No idea whats going on, I just want my phone fixed! 😳😖 | @190816 go ahead and send me a DM and we'll get this figured out!  https://t.co/ezZMoc7QXB *GraceFranco"
@115911 any deals with trading my iPhone 6s for the iPhone X? | @616062 Great question! We do have an amazing iPhone promotion for that trade-in! DM me and I'll help! https://t.co/4lHu3HURzy *TylerRoquemore
@115913 Why was customer service so much better when you were trying to get me to switch from Verizon? -Frustrated magenta customer. | @616064 @115913 We want you to have an amazing experience whenever you reach out to us. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing
@115911 @TMobileHelp why don't I have service right now?? I have shit to do. | @288407 let's go ahead and get this figured out! DM me! :)  https://t.co/ezZMoc7QXB *GraceFranco
"@115913 Is there a data cap on the unlimited plan??? I thought your phone was slowed down at 32 GB. Is this correct??? | @616075 @115913 In areas of congestion, you may see slower data when you reach over 50GB of data. DM us for details. https://t.co/lH0SH5fy2m *MikeRice"
".@TMobileHelp You know what would have saved me time? Actually telling me my password had expired rather than erroring out 4 times. | @616085 I'm here to help! If there's anything unresolved at this point, please follow this link: https://t.co/rAosiBSeqZ Thanks! *PaulPerkins"
"@115911 your company is the worst. Ordered a phone. It was lost, replaced the order and only took 4 hours on the phone to do this. | @616097 Your time is valued and we wouldn't want you having order trouble. Send us a DM if there's anything we can help with further. *KeithM"
@115911 y'all tryna play me charging me 5 pair of beats when I only purchased one 🙄 | @616111 I'm glad you reached out here because we're the experts! I'll help you out. Please send me a DM: https://t.co/4lHu3HURzy *TylerRoquemore
"@115913, I am very disappointed of t-mobile customers service. | @616132 @115913 Your experience is everything to us, Robert. Please DM us and we'll dig into this for you. https://t.co/lH0SH5fy2m *MikeRice"
"@115714 THE WORST CUSTOMER SERVICE LIKE BACK IN THE 90s. IVE BEEN WAITING ON CORP FOR 2 WEEKS, bill STILL NT RT even w NOTES #DontUseSprint | @616133 This is really concerning to us. Please, send us a DM with more details of what's exactly happening. We'd like to help. -DP https://t.co/rMApsV8PQY"
The disconnect between their customer care and stores is ridiculous. There is zero accountability @115714 | @404291 I am sorry to hear this when leasing a phone at the end of the lease there is a buy out option or turn the phone in and upgrade. -FR
"@115911, @115913. Don't do business with t-mobile. Customer service is 88 | @616132 @115913 We want to turn this all around for you, Robert. We're John's Social Media team and we're just a DM away. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp Bought a prepaid ultd sim in NYC, never worked as advertised.Cust service & multiple stores refuse to help.U stole our money !! | @616171 We're here for you, Roelien! Please DM me the details https://t.co/PqgHENiX1V and I'll get work on a resolution :) *ByronEdwards"
"@115913 trying to get on the On Demand Plan has been harder than it should be, I tried going into a retail store as instructed | @378090 @115913 Hi! I'm here for you and would love to help with a JOD lease! DM us so we can get started! https://t.co/3sF8qpf2nx *AlissaFast"
".@115714 my texts are failing to send. My internet has no connection despite having bars on my phone! WTH?! | @616296 We are concern about your message and we will be happy to help.Please send us a Direct Message, so that we can further assist you. - AP"
"@115714 y'all be slow af switching shit over! | @616309 We will hate to see a loyal customer as yourself leave the Sprint family. Plz send us a Direct Message, so that we can further assist u. -JE"
@115913 please fix your service here in Orange Beach I am tried of the interference | @616381 @115913 Hey! I want you to have the best available service out there. DM us so we can sort this out! https://t.co/3sF8qpf2nx *AlissaFast
@115911 second time in a row the shell fuel reward does not Work for me. Says code has already been claimed. How is this possible?!! | @616501 Ugh! I want to make sure you can get this discounted gas and find out what happened. Please send me a DM so I can help out. *JPL
"yo I have no phone for the next 24 hours thanks to @115911 . I sent them my broken phone, they sent me a (broken) replacement phone... | @616502 Let's get you a working device ASAP, bro! Send us a DM, so we can assist further. 🙏🙏 *TarynS"
"@115913 Please help! I'm unable to manage my t-mobile account online due to an error which persists, I have made numerous calls to support who tell me to wait 24 hours after each call and still face the same problem. https://t.co/YIKS16bDMb | @616925 @115913 Let's get to the bottom of this, Aaron. We're here for you and we want to get this squared away. DM us. https://t.co/lH0SH5fy2m *MikeRice"
@115911 playing with my emotions 😪 | @616926 Never want to do that unless I'm in a boy band. Lets chat in DM. We'll track things down. https://t.co/cYAShZx2fF *PoxMaphixat
Thanks @TMobileHelp @239217 for the major fail. #dinnerless #wastingmytime drove there to get my free meal coupon didn't work | @617618 We do want to make sure you get the best out of T-Mobile Tuesdays- Trust! Please shoot us a DM so we can chat! *RozLancaster
"I'm so #teammagenta up until @239217 made me feel like I was #trash or worse 2 hrs stolen just because I kept trying and had already parked far away did I mention it was #raining so quick to take my money and give me false hope of getting a return @115911 y'all playing | @346349 Hey Elizabeth, we’re pulling the offer due to the issue you experienced. We’re working to make sure you still get... https://t.co/KqHCWCangP"
Might have to make a move to @115911 my @115714 service is horrible | @617843 Hi! Gerald. We don't want to see you leaving our family. We would like to verify this issue. Please send us a DM to further assist you. -JM
@TMobileHelp Will you support Google RCS or bring your version of RCS support to the the Pixel XL and 2XL. This would be an amazing add. | @617873 Excellent suggestion! We love that feedback. We have an awesome Pixel promotion! DM me for details: https://t.co/4lHu3HURzy *TylerRoquemore
"@115911 @TMobileHelp @117540 chances we get the U11 Plus? I need some HTC love to upgrade my 10. | @544392 No plans to carry the U11 yet, please DM us for more deets! https://t.co/JPRc1xZFQs *LolaChu"
@115913 @115911 will the iPhone x be available for jump on demand? | @618270 @115913 Stay tuned for more details as we get closer to the pre-order launch on 10/27! *AlissaFast
@115911 @115913 any word on iPhone X JOD Pricing | @292528 @115913 Hi! Stay tuned as we get closer to the pre-order launch on 10/27! *AlissaFast
"@115911 I'm tired of you'll taking advantage. Time to go to court I want another phone it's was on a recorded line it's a ""known"" problem with this phone bc I'm prepaid u sold me crap. | @302459 Whoa! This is not the experience we want you to have! Please send us a DM and allow us to take a closer look! We are here to help! *BrookeK"
"@115911 tells me their is a ""know problem with my phone."" I just got this phone last WK. Although it's a ""known"" problem I have to pay restock fee bc I'm prepaid they won't upgrade. | @302459 We're here to assist! Could you send us a DM with derails on what's happening with your device? *ElleA"
@TMobileHelp no LTE in 92236 | @385197 Oh no Jose! Please hit me up with a DM and I'll find out what's going on here! #LetsFixIt *UsmanArif
@115911 how much a month would i be paying for the iPhone x with unlimited everything | @618819 Hey there! Send over a DM and let's take a look at your options! We want to hook you up! *BrookeK
"When you preorder a new tech gadget and (!) use the reservation service yet still everybody gets it delivered before you.. @115911 😂 https://t.co/owPOyGLaOR | @618821 Whoa, Patrick! Let's take a look at that for you! Please send over a DM so we can get started! *BrookeK"
@TMobileHelp  Please i need help with unlocking a Tmobile s8pro i bought from samsung . Com | @618822 Hey there! Let's get to the bottom of this! I'l meet you back in the DM's! https://t.co/YIQqqAAINS *EmilyC
"@TMobileHelp
HELP..!!!
Been given a run around, trying to get my Note8s unlocked.. | @618823 Oh no! Send us a DM: https://t.co/xKrpoFD6ya We'll get you some answers! *ColleenLicudine"
"@115911 gives me 1 bar at my own house , my internet takes forever to load unless I have wifi @115714 never did that to me https://t.co/N4IgAn9rkH | @618825 Hi hi, send us a DM of your location (street and zip) and we'll look into what we need to do to ensure a great experience. *ChanneyT"
"@TMobileHelp can someone help me... https://t.co/HKOx6ETD1V | @159259 Thanks for sending the DM, I'll meet you there! *NickSuzuki"
@115911 #TMobileTuesdays won prize for $200 to use at https://t.co/TNB1wlo05I. But code is saying this below. Pretty disappointed... #SCAM https://t.co/mDpoQZGNWQ | @618981 Hey Genevieve! Send us a DM and we'll find out why you're running into this! *ChanneyT
@115913 please tell your staff at @TMobileHelp to please do their work. As @UPSHelp is useless https://t.co/K8YXpoYLyD | @254807 @115913 Hi! We've got your DMs and will be replying shortly. Thank you! *AlissaFast
"@115913 please reach back to help me with this https://t.co/1709zJteiP policy and billing insanity.  I'm being chrgd 4 2 phns U have! | @619014 @115913 We want to make sure that all is right with your bill, Deborah. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing"
@115911 come hang out in Utah.. it’s beautiful and you’ll enjoy it because your cell won’t work.. slcairport @115913 | @619054 @115913 Hey! We'd love to check this out because you deserve the best available service. DM me https://t.co/Nr93OTtXRx *TaylorBest
"@115911 Took money out of my account on the wrong day again, how is auto pay supposed to help me if you guys can’t get your heads together? | @161027 Consistent billing is important to me too, Heather, so I get it. Send us a DM so we can take a look at this for you. *WhitneyJ"
@115913 D'ya think T-Mo might bring back the $5/mo wearable deal? Got a Gear S3 but can't justify $10/mo to the wife. Help a bro out? | @619101 @115913 With DIGITS you're already saving $5.00 with AutoPay. Keep an eye on the newsroom for any updates. https://t.co/Rs7ud2PYPg *MariahDaigle
"@TMobileHelp Want to buy the ZTE Quartz at the $96 price.  Can it be done without adding a line? | @619103 I would love to check out your options, Chris! Follow this link https://t.co/3KYvpVSslV to send us a DM. I got your back! *MicheleHughes"
@115913 Nothing better than being back at work to blazing speeds with @115911. A simple update estimated to take 13 minutes?! In 2017 😧 https://t.co/kwwC2zOVzn | @128153 @115913 We’re here to help and want you to have the best possible network connection. DM us for help https://t.co/Nr93OTtXRx *TaylorBest
Why do I pay my phone bill on time every month for @115714 to have HORRIBLE service | @619120 Oh no! Why would you feel this way about us? Kindly elaborate on the issues you are having. Please DM us so we can further assist. -SJ
"@115714 y’all the worst phone kompany my iPhone might as well b a dam iPod | @619127 We'd like to get a better understanding of your concerns. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@115911 @TMobileHelp No service for 2 days in philly. No warning at all. Notify your customers if there's an issue. | @619130 Hey Leigh! 2 days is a long time, let's get to the bottom of this together. DM me here to get started! https://t.co/wS7tizxjtQ *EmilyNewman"
@TMobileHelp I didn't claim that Nordstrom offer 🤔 https://t.co/MN3f29AzFX | @619163 Hey friend! Let's make sure you get your $10 on this T-Mobile Tuesday! DM me here to get started! https://t.co/wS7tizxjtQ *EmilyNewman
"Tmobile has like the best customer service ever. So convenient and very fast support!! ♥️♥️ @TMobileHelp | @619197 Awww!  We are so glad to help you quickly, efficiently, and correctly!  Thanks for the shout out and feedback!  Have a great day! *BrettM"
"@sprintcare in the UK and can’t get LTE to connect. Only 3G. Please advise. Believe the 25 a week should include LTE? | @619211 Hey thanks for reaching out, allow me to look into this matter on your behalf. Please send us a DM, so that we can further assist you. - KR https://t.co/rMApsV8PQY"
@TMobileHelp is the service down?  No mobile data working. | @619237 We'll be glad to make sure your internet is in tip top shape!  Please send us a direct message so we can start troubleshooting. *BrettM
So T Mobile gone have service in the sky but not down here?? Word https://t.co/9xxp0MDx3t | @619243 We're all about keeping you covered and connected wherever you are! Send us a DM if you're experiencing issues with your service. *JasmineS
"Hey @115911, I love you guys but 9 out of 10 (of the very few) calls I make, ALWAYS DROP! #ComeOnGuys #WhatsGoingOn? https://t.co/3wN5M76d8I | @619250 Those numbers would be upsetting to me as well and I want to help get things turned around. Shoot me a DM so I can get started. *JPL"
"If you ever want to feel like gods abandoned you, just switch to @115714 ever since I switched from @115725, I’ve given up all hope! | @619252 Thai is not the way we want you to feel. Tell us, what issues are you having? Send us a DM, so that we can further assist you. -SJ"
"Anyone else with @115714 having issues receiving calls? My phone shows no missed calls, nothing. My husband says it just rings and rings... | @290345 Can you tell us how long have you been experiencing this issue? Please send us a Direct Message, so that we can further assist you. -GS"
@115911 are you guys not training them right or what? I also feel like my credit card information isn't safe either 🙄 | @340982 Hi Rosaly! Customer experience means the most to me so I want to make sure that we get this right. DM us so we can assist. *WhitneyJ
@115714 when can we pre order the iphone x? | @619290 Thx for posting to us today. iPhone X. You’ve never seen anything like it. It’s never seen anything like you. Pre-order 10/27 -SR
"@115911 ""Free tablet"" is such a scam. I will be reporting you to the BBB. People work hard for their money for you to just take it | @619496 Whoa M, what's going on? We definitely want to make sure your getting exactly what you expect! Send us a DM! *KittyG"
"Straight up, the PD about to get sued bc “yet to prove a crime has been committed” um STOLEN PROPERTY might be a nice start fuck the law https://t.co/QgYmXq9PvB | @179290 Hey this sounds serious and we'd like to render immediate assistance. Please send us a Direct Message, so that we can further assist you."
How much would you give me to leave @115714? https://t.co/v50I6pqEeV | @219841 We would no like to lose you as a customer. What has influenced you to feel this way? -Resolution SupervisorDR
"My #opensignal TRUE Speed Test on #Sprint 2.5G @115714 | @619672 Hi Jackie, I would like to help. Please send us a Direct Message, so that we can further assist you. -Resolution SupervisorDR"
"ughhhhh @115714 needs to stop playing games and send me a magic box... I'm legit irritated I NEVER HAVE SERVICE!! | @619673 Hi there! This is really concerning, allow us the opportunity to help you. Please DM us to further assist you. -LR. https://t.co/rMApsV8PQY"
"Why the hell am I paying #Sprint for 4LTE speeds, and I get 3G speeds? But y’all want my money on time though right?! #overit | @619674 Hi there, this seem very concerning to us. Please let us know why you felt this way? We are here to help. -RM"
@115714 how is it that this companies IPhones aren't able to receive or use other apps during a phone call? Lame ass service! | @619675 We understand that you would like to use voice and data. Please shoot us a DM so that we can further assist you. -Resolution SupervisorDR
This @115714 signal gets on my nerves 😒 | @619676 How may we be of assistance to you? Are you encountering network issues?-DD
"Yo @sprintcare your service fucking sucks | @619678 Hey there! That's not the kind of feedback that we want to hear. Contact us by direct message, so we can further assist you. - SB"
"Me: “wtf are you making me watch, fast forward it..”
Cait: “I️ can’t, I️ have @115714 I’m scared...” | @619679 Hi there, are you experiencing an issue with your data? Please let us know we want to help. -Resolution SupervisorDR"
"I should've never went back to @115714 🗣 I pay $120 a month for what exactly? I NEVER have service. EVER!!! Counting down the 8 months until  the end of my contract. #TeamWifiOnlyThanksSprint | @619680 Please send us a DM, let us work with you. We want to fix this! -PB."
@115714 fix your help service. tells you to go to places that dont exist on website | @619683 Hey! Allow us to take a better look into this. Please send us a DM to further assist you. - DB https://t.co/rMApsV8PQY
subtle flex https://t.co/tx3G2tEfNG | @434247 Can you DM us for further assistance? -FG
"@115714 I've just received the worse customer service from one of your stores! I am being scammed. Phone stops working, sure faulty product and I have to pay. Now I am mad | @619684 This isn't the way we want you to feel! Please send us a DM, lets talk! -PB. https://t.co/rMApsV8PQY"
"@115714 y’all are horrible...customer service and service/connection wise | @619685 This isn't the perception we want our customers to have of us! Please send us a DM, lets talk. -PB. https://t.co/rMApsV8PQY"
"@29360 necesito mi internet yaaaaaa, @115714 me quitó la dataaaaaaa | @619686 ¡Hola! Nos gustaría ayudar. Por favor, envíenos un DM para poder asistirle. -JA. https://t.co/rMApsV8PQY"
"@sprintcare I am DISGUSTED with your customer service right now! I don't know who you have working for you, BUT PEOPLE DO NOT GET SPRINT! I'm shaking right now! Verizon here I come! | @619687 Oh no! Please send us a DM, let us change your perspective of us! -PB. https://t.co/rMApsV8PQY"
"Bro @115714 is so petty, they disconnected my phone for $0.36. So I go into the app to pay it, and it doesn’t even accept less than $1, I’m PISSED. | @373024 Please send us a Direct Message, so that we can further assist you. 2-2 -AH"
"Bro @115714 is so petty, they disconnected my phone for $0.36. So I go into the app to pay it, and it doesn’t even accept less than $1, I’m PISSED. | @373024 Hearing this issue bothers us and we'd like to look into this for you. 1-2 -AH"
"Spent past 3+ hours trying to upgrade a line in my @115714 account and @115714 has failed miserably.  I thought they were customer focused | @619688 Sounds like something we need to look into. Please, send us a Direct Message. -CL https://t.co/rMApsV8PQY"
"@115714 if my iPhone X screen cracked should I come see you about getting my money back or @115858 Cause I ain’t paying mucho $$ for something that broke in four days | @619689 U can contact them by dialing 800-584-3666.They are operational on Mon - Fri: 7:00 AM -11:00 PM Sat - Sun: 
 8:00 AM - 9:00 PM -TN"
"@115714 if my iPhone X screen cracked should I come see you about getting my money back or @115858 Cause I ain’t paying mucho $$ for something that broke in four days | @619689 Hey Brain, once you have insurance on your account you can file a claim with Asurion to get your device fixed. -TN"
"I hate @115714 , we’ve been waiting for our 8’s for like a month ! | @619690 We truly understand that waiting can be a hassle. Please click here https://t.co/O1mkYIdKu5 to check delivery updates. - DB"
"@115714 I’m just wondering why I’m paying for service and not receiving any calls, texts or being forced to use WiFi & I pay y’all every month? | @464985 Thank you for reaching out to us. Please send us a Direct Message, so that we can further assist you. -Resolution SupervisorDR"
"My iPhone X is giving me some serious problems @115714 @115858 😡 | @619691 Hi! What issues are you experiencing with your new iPhone? Please, send us a DM to properly assist you. -LR. https://t.co/rMApsV8PQY"
I switched to @115714 & it's the worst decision of my life. I can't use my internet unless I'm connected to the internet and I'm not going to be paying for a service I can't even use😡😡🖕🏼 | @619693 Not having the service can be frustrating at times and we understand how you feel atm. DM us some more details so we can assist you. -KT
"If I have unlimited data then how tf am I getting charged for going over my data @115714 | @619694 Thank you for reaching out to us. Please send us a Direct Message, so that we can further assist you. -Resolution SupervisorDR"
"@115714 Hours and hours on the phone with you. Hung up on 3x. We’ve been customers for over 25 yrs. can’t you fix this? | @619697 We at Sprint strive for excellent customer satisfaction. Shoot us a DM so that we can further assist, Sprint cares! -Resolution SupervisorNP"
wonder @115714 a good phone company and will buy me out my contract .. | @619698 Hi there. We're pleased to know that you've considered joining our Sprint family. You can get more details here https://t.co/9ABiXqmY33 -KT
"Thank you sprint for the great customer service #cutsprint #sprintcustomerservice #theywillhanguponyou @115714 @sprintcare #lousyiphonexupgrade https://t.co/P8Eu3t7Vn9 | @619699 Hello Bick! So sorry to hear that. Please, send us a Direct Message with the details of the issue. -CL https://t.co/rMApsV8PQY"
@116447 Hello I was almost going to change my phones to sprint again because recently @115714 launch Calling Plus feature.  When I went to a store no body knew what that was. I also apply for a job and nothing happened. | @619700 If you would like a member of Team @116447 to contact you please DM your contact number.
@115714 I just had the most horrible experience with a customer service person. I've been with you guys since 2001 too. I am switching companies as soon as my contract is up | @619701 Such comments concerns us. Please reach us via DM to further assist you upon this matter. - VC
"@sprintcare I’m a customer...why can’t i get this deal?? https://t.co/MQnlLgLC9d | @619702 eligible from the trade-in list. For complete eligible trade-in list, please visit https://t.co/0FE0wlbF4R. (2/2) -AC"
@sprintcare I’m a customer...why can’t i get this deal?? https://t.co/MQnlLgLC9d | @619702 Hello D!  Please know that you may qualify for this offer. This deal is available for new and existing customers with devices (1/2) -AC
"My internets been shit all day wtf @115714 | @619703 This is not the kind of service we strive to provide. Please send us a Direct Message, so that we can further assist you. -DD"
@SprintCare Check Direct Message. | @619704 Thanks! -RM
Do any phone providers have optiobs that help make the move from @115714 ? @115911 @115725 @att @126302 | @619705 How may we be of assistance to you? We are always happy to help.-DD
"Finally got my phone fucking unlocked. Yo @115714 my days are limited with your wack ass service. Idgaf it I have loyalty as of ‘06 GUH SUCK YOU MUDDA | @333911 Oh no! This is not the way we want you feel. Please send us a direct message but better assistance, we're here to help. -RM"
Finally got my phone fucking unlocked. Yo @115714 my days are limited with your wack ass service. Idgaf it I have loyalty as of ‘06 GUH SUCK YOU MUDDA | @333911 Please send me a Direct Message so I can a look into your issue. I look forward to your message. - Resolution SUP NN
Finally got my phone fucking unlocked. Yo @115714 my days are limited with your wack ass service. Idgaf it I have loyalty as of ‘06 GUH SUCK YOU MUDDA | @333911 I haven't gotten any feedback from you and we would like to take a look into this for you. 2/3 - Resolution SUP NN
"Finally got my phone fucking unlocked. Yo @115714 my days are limited with your wack ass service. Idgaf it I have loyalty as of ‘06 GUH SUCK YOU MUDDA | @333911 Hi there, you would have reached out to us yesterday in regards to a billing related issue. 1/3 - Resolution SUP NN"
"Finally got my phone fucking unlocked. Yo @115714 my days are limited with your wack ass service. Idgaf it I have loyalty as of ‘06 GUH SUCK YOU MUDDA | @333911 We would not like to lose you as a customer. Please send us a Direct Message, so that we can further assist you. -Resolution SupervisorDR"
"Finally got my phone fucking unlocked. Yo @115714 my days are limited with your wack ass service. Idgaf it I have loyalty as of ‘06 GUH SUCK YOU MUDDA | @333911 Hey, still waiting on feedback. I know you must be busy at this time. When you do have time please reach out. -Resolution Sup AM"
"@115714 https://t.co/6feO2Y6Mru | @619706 This is not the kind of service we strive to provide. Please send us a Direct Message, so that we can further assist you.-DD"
"@115714 is an iPhone 8 plus that I pay off fully unlocked? | @448785 Hi there! Please send us a Direct Message, so that we can further assist you with your question. - LV. https://t.co/rMApsV8PQY"
"#sprint is hella lame , can’t get signal no where!!! Why I’m paying this much for soo shitty service. | @619711 Hey, are you having issues with your voice, data or text? DM us with your nearest cross streets & ZIP. - NA"
@115714 @SprintCare Frustrated. Furious. Disappointed. Disgusted. 2 weeks ago money was erroneously taken from my account. At that time I was told to wait 5 to 10 business days and it would be restored. Today I learn that they applied the monies to a CLOSED account. | @205475 Please follow us and send us a 'Direct Message' so we can further assist. -KA
"How da fucc I change both my numbers and BOTH the old numbers still popping up wtf @115714 | @619713 Hi there. Can you send us a DM with a bit more information on your issue, so we can help? -DE"
"What company wants to steal my business from @115714 tired of my 500 dollar cell bill every month | @619714 Yikes! Can you please send us a DM, so that we can be able to further look into the billing issues that you're currently experiencing? -TC"
"Sprint is having issues since 04:00 PM EST https://t.co/fSjFrzcc55 via @130140 @115714 | @200392 We understand that this can be frustrating however at this point we would like for you to send us a DM, so that we can assist. -TC"
"@115714 obsessively checking my #iPhoneX shipment information, I’m literally too excited for words! #appleLover ❤️📱🍎 #SprintForLife 💛 #SprintCustomerForLife 💛💛💛 | @486714 We can feel your excitement! It's such a great phone, you'll love it. -KA"
Why does your service suck so much 👎@115714 | @619715 Hi there! Tell us how to change this impression around. I am here to assist. -JA
"@115714 sucks. How y’all gonna offer the #iPhoneX at a cheaper cost to new customers ONLY. Smh | @619716 Hey there. We have an offer for existing customers. For a Limited Time, save $350 on the iPhone X with Sprint Flex and Eligible-trade-in -KW"
"@115714 I didn’t figure y’all would tweet back just furthers proves your lack of concern for your paying customers just kys!!! | @554881 We would like to have a better understanding of your issue. Please send us a Direct Message, so that we can further assist you. -JJ"
@115714 really disappointed me today. How are you gonna tell me I have iPhone forever then turn around and say I can’t upgrade till 2018? Like WTF | @619717 This is a common misconception. I will be happy to educate you further on our iPhone forever program. Please send us a DM lets converse. -CW
"2 days in a row of dogshit service, thanks @115714 | @518782 We would like to review your account to further assist you. Please send us a Direct Message, so that we can further assist you. -JJ"
@115911 @ATT @115714 any of you need a customer who's sick of @115725 charging ridiculous prices and hiding things in the fine print? | @619718 We'd be happy to have you join our Sprint family! Please visit https://t.co/DXeSKlIlYx to check out this unbeatable offer. -KA
this iPhone X was a waste of money and time y’all service slow as fuck! I’m over it @115714 | @619719 This isn't something we like to hear from our customers . Please send us a DM so that we can investigate this issue for you. -CW
"@115714 @VerizonSupport if I have my own iPhone X, how much is the unlimited plan for a single line? | @290243 Unlimited is the way. At Sprint we charge $65 for our unlimited plan for one line or 60 once you o auto-pay. -MG"
@sprintcare @115714 get it together....slow data if at all since yesterday | @619720 Hi Alyson! Thank you for reaching out to us. Please send us a private message so we can further assist you. -TT
@115714 https://t.co/a0Fo8mXRdy | @619721 Hey! We would like to look into this issue. Please send us a DM so that we can further assist. -KA
@sprintcare For the 2nd trip in a row I’ve gotten a welcome to Vietnam msg on my 2nd day in Peru. Any idea why? #wrongcontinent https://t.co/zGtOKmRpmk | @619722 Hey there! Sorry about the bad geography. Send us a DM. Let's look into it so you can continue enjoying your trip. -KM
"Yet another horrible experience at @115714. Everyone in your company I’ve dealt with have left me with anger and regret being with sprint. | @619723 Hi David, I am here to assist, please send a Direct message. -AF"
"@sprintcare my phone won’t stop glitching! I’m losing my mind and #Sprint is about to lose a customer! | @619724 Hey, we definitely won't like to lose you. How long have you been experiencing this? DM us with details. - NA"
"Everything working out perfectly. Can't wait to end my @115714 contract. | @619725 Your business is important for us, and we don't want to see you going anywhere! Please DM us so we can talk!"
"@115714 stole $200 from me and then had the nerves to ask me to pay an extra $150 !! Like are you serious! Never trust this company!! @sprintcare @138028 | @619726 This isn't the type of feedback we like to receive from our valued customers. Please send us a DM, we're here to assist. -SD"
@sprintcare I need someone to help me with my bill🤬 | @342116 Thank you for reaching out to us. Please send me a DM elaborating on the issue you are experiencing. -NW
I'm so done with @115714 | @619727 We would not like to see you leave. Please allow us the opportunity to assist you with your issues by sending us a DM and following us. -KG
"I hate @115714 so much, that I’ve come to a quiet acceptance that I’ll just have to jump ship. I’m not accepting bullshit service anymore. | @558906 Hi, please allow us to assist you. We want to help. Send us a DM. -ResolutionSup SR"
Dear @115714 ... yalll fucking suckkkkkkkkkkkkkkkkkkkk | @619729 This is concerning. Give us the opportunity to change your view. Shoot us a DM. -SMG
@sprintcare @115714 CAN YOU PLEASE SEND ME ANOTHER PRE- LABELED PACKAGED PLEASE TO PUT MY TRADE IN. THE ONE PROVIDED GOT WET 😕 | @619730 Hey! I can definitely help you with that. Send us a DM so we can further assist you. -CD
"Dear @115714,
If I have unlimited data, how/why are you warning me of high data usage at 2Gb? 🤔#sincerelyconfused | @619731 Thank you for reaching out to us. I will be happy to assist you. Can you please send me a DM so I may be able to further assist. -NW"
"Exclusive @115714 @344970  bolt in repair center 145 days now.  Wife's bolt just died.  No customer support from either company. #supportwhatyousell | @619917 Hey John! Allow us to assist. Can we please move to a secured forum, so we can proceed. Get started here: https://t.co/QEg1fZikLT Conversation will be continued in your secured web browser. -LR"
"I️ wanna goto @115714 and curse there asses out sooooo bad | @619918 Hey! What happen that makes you feel this way. Please, allow us the opportunity to change your mind. Send us a DM with more details on what's the matter. - CE"
"@115714 is literally the only shitty ass company that hasn’t taken care of their customers effected by Hurricane Harvey. Damn near 2 months later and they’re still collecting money for service that doesn’t work. 🙄 | @619919 Hey! What happen that makes you feel this way. Please, allow us the opportunity to change your mind. Send us a DM with more details on what's the matter. - CE"
"@115714 after years as a loyal customer I will b saying farewell... ur service sucks | @619920 Hey! What happen that makes you feel this way. Please, allow us the opportunity to change your mind. Send us a DM with more details on what's the matter. - CE"
@115714  @sprintcare are you kidding? 14 years of consecutive service and you still waste half my day and give me a headache every time I upgrade. I'm thinking it's finally time to part ways! #whatapain | @619921 We are sorry to hear that you have had some issues with getting your upgrade and we would hate to lose you as a Sprint Customer. Please shoot us a DM so we can see what we can do to improve your experience with Sprint. Thanks! -Daulton
I just wanna know if my phone is coming today☹️ @115714 @sprintcare | @619922 Hey! Use this link to view the status of your order https://t.co/O1mkYIdKu5 - CE
"@115714 yall need to get yall shit to-fucking-gether its been damn near 6 days and my phone service sum shit , get a fucking grip im not paying yall for some shit service bitches | @619923 This is definitely not the experience I want you to have. Is your issue voice or data related? Please send us a Direct Message, so that we can further assist you. -JJ"
"@116447 @sprintcare I can't believe after 3 calls today that you said you would help , and you have the same specialist call me.  Do I need to start going higher up in the company to get help here??? | @561268 We appreciate you working with us to address your concerns.  Team @116447 will DM you."
"Hey @115714 thanks for the false promise at the store. The worst service I got from any telecom network. Need to switch to any other service within a week. | @619924 We will hate to see a value customer as yourself leave the Sprint family. Please send us a Direct Message, so that we can further assist you. -JE"
My service been on some other stuff lately. Wassup w that @115714 | @619925 Hey Jalyn! What service issues have you been experiencing?  Dm us and let us help. -R.I.D
"Fuck @115714 high ass I'm about to move over to Metro PCS they keep on fucking with me 😤 | @619926 This type of comments concern us. What's happening? Why you want to leave us? Please, send us a DM giving us details on what makes you feel this way. - CE"
@sprintcare Please tell me how I can get normal service in my home. All I get is Zero bars continually on Roam. | @619927 Oh no! Are you having network issues just a home? Since when is this occurring? -JM
Phone stores aggregate me so much. Like why can't you just explain to me exactly what is happening. Stop talking in this weird code @115714 | @619928 Hello there! How can we assist you? -DM
"T-mobile easily the worst service @115911 fuck all of you | @619929 We only want you to be confident with the best team around, Matt. DM us and let's talk. *JamieK"
"@115913 @TMobileHelp I would like to get the Apple Pencil on the installment plan, but the darn thing is always out of stock. When will you all be restocking? | @400769 @115913 Hey there, Jesse. No specific time frame to provide, but check https://t.co/Aq7Df1wSRw periodically for the stock status of the pencil. *DanKing"
"@115911 don't fall for T-Mobile scam : Buy a LG V30 n get a GPad tablet. Lies ! They said I didn't qualify because I'm on the "" On demand program"" , so they gave me the Alcatel A30 instead, and I come to find out ' in order for the tablet to be free, I have to keep tablet active | @302827 Getting all the info upfront is super important, and I want to make sure we get your feedback and help in any way we can. Send us a DM please. *JPL"
@115913  I don't understand its taken 3 days with no progress trying to jump my phone to the new Note8 customer care seemed not to care to fix the issues now another trouble ticket waiting another 24hrs been with @115911 for 4 yrs perfect credit dont feel like avalued client | @619930 @115913 We absolutely care about you. Please DM us so we can get to the bottom of this: https://t.co/cuEwtd2epS *DanKing
@115911 when y’all gonna let me see my bills from more than 3 months ago ?! | @619931 Hey Vic! We can definitely help you out with that :) Send us a DM! *KittyG
"It takes 15+ minutes to load a 5 minute video with unlimited data from @115911 that shit is crazy | @620279 Hey Vic, send us a DM and we'll make sure you're getting the best speeds to stream your videos :) *ChanneyT"
"@TMobileHelp @115911 ultimately, after almost 4 hours, I was instructed to wait 2 days for someone to call me back. THE WORST. https://t.co/2EhEAZi5YT | @620280 T-Force is here to help! Send me a DM so I we can take a look together. https://t.co/xaT8QuZFeS *SidneyNorton"
Hey @115714 why am I paying for unlimited if you throttle my data so bad my phone is completely useless? That’s not even a little unlimited | @336602 This isn't what we like to hear! Please send us a DM. -PB. https://t.co/rMApsV8PQY
"@TMobileHelp can you guys help? https://t.co/LSkg7o0JTr | @620890 We definitely can Jose! Let's update that, send us a DM! :) https://t.co/vv9JsrbUOZ *AbigailRoach"
"@115913 mr. Legere i need someone to call me from your team this evening please,im at work now,can someone please call me after 3pm this evening please? Very important | @620891 @115913 I’m here to help make sure you’re taken care of. Please send a DM my way to get started. https://t.co/Et1Fu7xZtb *BarbPelotte"
"Takes up to half an hour to get back on LTE w/@115714 when I go to the bathroom, so of course @sprintcare suggests I don't bring my iPhone in there. Great advice to a radio host who would be in serious trouble if he were locked out during a broadcast. 100%, dummies. | @221523 Please send us a Direct Message, so that we can further assist you. - LS"
"New prepaid sim card from @TMobileHelp already activated? Receiving someone else's text and calls! | @621002 Hey there, let's get to the bottom of this! :) Please send me a DM https://t.co/hBbPBuzTo1 Thank you! *EdBatangan"
@TMobileHelp my phone seems to reboot if in a certain area. Of Jersey City. Very odd. Can we talk? | @543021 That is odd for sure! Let's chat in DM about what you are experiencing :) https://t.co/jaHSC7DwkH *JacintaJenkins
Clearing a message issue is upsetting with @115911 .the issue contuines on. I wonder if this would happen elsewhere | @303649 Hi Ej. I'm having trouble understanding your problem. Please DM us so that we can further discuss this. *KaeW
"@TMobileHelp is it optimal to add @115911 line at the last day of my billing cycle or on the first day? Thanks! | @228354 Hey there, it's best to add it the day your cycle starts over, DM us and we can check it out! :) https://t.co/vv9JsrbUOZ *AbigailRoach"
"@TMobileHelp , the T-Mobile app keep saying there are some technical difficulties on my pixel 2 xl after logging in. Help please. | @621253 That is not what we want! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes"
"Been on the phone with #sprint 20 minutes and already been transferred 3 times | @603139 Hey, feel free to reach out when available we would be happy to look into this for you. Resolution Sup SR"
"Been on the phone with #sprint 20 minutes and already been transferred 3 times | @603139 Hey saw your post, plz know that we r here if u need further assistance. You can also reach out when you are available. Resolution Sup --KR"
"Been on the phone with #sprint 20 minutes and already been transferred 3 times | @603139 Hey, were you able to get your issue resolved? Please send me a direct message with your contact information. -Resolution Sup AM"
"Been on the phone with #sprint 20 minutes and already been transferred 3 times | @603139 Hi there, Britt are you still on the line with the agents? Do you still need assistance? -KK"
Now that I have 280 characters I hate @115714 double. Don't buy phones from Sprint. They don't unlock the phones on purpose! Choose any other carrier and you will be happier | @117306 This is not the way we want you to feel. Please let us know what makes you feel this way so we can turn this around. Sprint Cares! -  CF
@115714 signal is so fucking slow | @621303 Hey there!  Thank you so much for the post today! What’s going on? -KJ
"@115714 @sprintcare for real your service and call center is the worse, idk what I was thinking when I call for info | @621304 Hey! Can I please have your nearest cross street an ZIP code? I would like to help. - IR"
"@115911 just confirmed that the no-coverage and no service I have been dealing with since early this year is the “expected coverage by @115911”.  I hope you are listening, @115714 , @115725, @ATT!!! So @115913, you can stop faking reliable network. | @118741 @115913 I’m here to help with your coverage questions and will meet you in DM https://t.co/Et1Fu7xZtb *BarbPelotte"
"@TMobileHelp @115911 is the IPhone X available in stores yet? I’m in Dallas today. I would love to do an instore pick up if you have the IPhone X available in stores today. Let me know which store has it in the Dallas area. | @122740 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
@TMobileHelp so idk if T-Mobile don’t like me or this is my point to switch but I got a warranty claim on my phone got it and it don’t work | @418159 We love you my Magenta friend!  Lets have a look and get this fixed!  Meet me here https://t.co/qqiiYhZxdI *SamanthaCassidy
"@TMobileHelp hi! I understand there were some issues with the pier1 coupon for T-Mobile Tuesday's? Any timeline as to when that might be fixed for online use? | @115892 We definitely want you to be able to #GetThanked! Shoot me a DM, so we can chat! https://t.co/s9b5I4qxPp *JamiePitcher"
"@115913 I've bn with tmobile for years,wht do I need to qualify for a zero money down phone upgrade??? | @621427 @115913 I’m here to help with all your upgrade questions. Let’s see what’s going on. DM me for a closer look https://t.co/Et1Fu7xZtb *BarbPelotte"
Thinking of switching from Big Red...getting to be too expensive for us. Does @115911 still do a trial phone to test their Network? 🤔 @115913 | @621429 @115913 I’d love to see you make the move to our Magenta Family. Please send a DM our way to get stared https://t.co/Et1Fu7xZtb *BarbPelotte
"Hey @115913 . @115911 store# 4466 in seems shady. 3 day promo for 20% off my bill if I switched. Now they won’t honor it! Please fix?!? | @621431 @115913 Hey Scott, your experience matters to us and we'd like to hear more about this. DM me https://t.co/PUCbqyZK4U *RachaelTansey"
The @115911 system they can only go back to May and I paid $96 5/6/17 and $125 in April $210 in February @115913 | @597944 @115913 It's important to us to follow through with our promises. I see your DM and will meet you back there. *CassyFitzgerald
"Hey @115714 how do I know where the corporate stores are located in my state? | @621694 Jamie - Hello there! Regarding your request: Please, get into this link: https://t.co/cj6DFeSaGj so that you can find it. -IG"
@115911 very disappqointed about The quality and ability to send videos thru MMS on @125607 Galaxy S8. | @290423 Let's take a closer look Vin! Send us a DM and we can assist :) *KittyG
"@TMobileHelp If I have a line with t-mo already, can I take advantage of the pixel 2 offer? Can I get the rebate if I buy with installments? | @442352 Great question! Send me a DM! https://t.co/dPHUAru2pc *MikeVance"
@TMobileHelp How long does it take for the Pending on my Plan change to go through? | @399478 Let's check it out! Shoot me a DM here https://t.co/QHDTFHxSPu and we'll check it out! :) *KrystnYogi
"@TMobileHelp horrible network coverage in Philadelphia center city. Several others suffering. | @622466 We want to show the City of Brotherly Love some #MagentaLove DM me, I'm here to help! https://t.co/n6tQTx28XN *OliviaStewart"
Does @sprintcare even listen to its customers' problems or just create more? I've 2 issues for the last two months remain unresolved. Pretty simple - data dispute and failure to retroactively apply plan discounts. I wonder how @115725 @169291 @ATT would handle...#contractfree | @313133 May we send you a link to review the account?
@TMobileHelp @115911 what are your plans to improve data speeds & coverage in the SF Bay Area? Been using your service here for about a year & am disappointed in the service | @622467 I want to make sure you have the service you need!  DM For more help! https://t.co/JP7aKumWOa *AlexGreen
"Thanks @115911 for sending me something I did not order, not being able to cancel the order after 2 hours it was placed, when it did NOT ship until the next afternoon, charged my bank account after telling me you wouldn’t and telling me to dispute it with my bank!! https://t.co/v2E3IsmFrd | @299870 Crissy, I want you to know that the team is always on your side. The experience you described is never our intent... https://t.co/ModQApSGvE"
"@115911 This whole suspend my phone service 3 days after I get my bill thing is BULLSHIT. | @622468 Hi Kadesh, let us help and see what happened there. DM us, we're here for you. *JoanO"
@115913 Take this for #humpday #ASSHOLE https://t.co/9zKmHJ53hD | @218413 @115913 Hey! 16 years is awesome! We've got your DMs and will be replying shortly. Thank you! *AlissaFast
@115911 @TMobileHelp $50 per month 10gig .I'm always out anyway poor Customer service. Who plan better I need to switch @6674&t or @126302 | @302459 @115911 @6674 @126302 T-force is here to fix this ! Let's DM about this ! *TaylorMichaels
"Bruh I’m switching phone service @115911 I pre ordered my iPhone x from your service just like that damn commercial said and I still don’t have my fucking phone .. I’m going to Verizon y’all better give me my money back 😒 | @512565 C'mon, D! You don't mean that! We're working around the clock to get the devices out. DM us so we can check your delivery date. *WhitneyJ"
"I wonder if @115911 has lowered the cost on iPhone 8? I went in the store 2 get the 0 down 4 being a long time cust & was told that's a lie | @622473 We are all about being honest with you, Natasha. We’ve set a down payment to give you lower monthly payments. DM us, let's talk. *JeremyJ"
"Constantly having an issue with @115911 service or associates so ridiculous 🤬 | @622471 What can we do for you? DM us, we want to make your experience with us the most pleasant one possible. *JoanO"
"Show of hands 🖐🏾 of who hates @115911 services | @622471 Hey there! We definitely want to assist, but we would need to receive a DM to look further into your concerns. We're here for you! *BrookeK"
"@115913  I've been with T-Mobile 17+ yrs because it was the most affordable. Now @115714 is and t-mo promos are for new customers not loyal customers, why should I stay w/@115911 ? Have a new kid around the corner, so I have to pinch pennies. | @622474 @115913 17 years is truly amazing! We'd love to help save you some cash each month. DM us!. https://t.co/3sF8qpf2nx *AlissaFast"
"@115913  I've been with T-Mobile 17+ yrs because it was the most affordable. Now @115714 is and t-mo promos are for new customers not loyal customers, why should I stay w/@115911 ? Have a new kid around the corner, so I have to pinch pennies. | @622474 We'll be happy to have you. Switch today and take advantage of the BEST rates. Click here https://t.co/YNqHv8RGu4 to get started. -HS"
"@115911 switched almost 6 months ago...15-30 days, 8 weeks OR 8 YEARS???? what is the hold up??!! https://t.co/2TiMNC4DFj | @622475 Whoa, Nick! Send over a DM and let's take a closer look for you! We definitely want to assist! *BrookeK"
"With Project Loon, #HR4HR and #slowcookersundays with @115913 , I just may switch to @115911 after almost 15 yrs w/ my carrier. | @116948 @115913 Magenta would look fantastic on you! DM me if you need assistance switching, Lisa https://t.co/Nr93OTtXRx *TaylorBest"
"@115911 how are you going to get new iphones and your service can’t support all the new features that come with it. | @481749 Kendi, we hear you have come concerns. Send us a DM, so we can get your questions answered. *RodnellaK"
@TMobileHelp this is complete crap nothing gets congested it’s a wireless data plan your not even human ! https://t.co/bgLXiwUk4E | @622486 Hi! I'm human and I'd love to help! Send me a DM and we'll discuss your unlimited data plan https://t.co/dzjAJQ2bkx *SoRaYi
"[My Best Fans] @622488 @117735 @153185 @84292 @TMobileHelp via https://t.co/6sBjMMlhoV https://t.co/f3W6ZGr02W | @622487 Awww! So honored to be your Twitter BFFs, Steven! But why that other guy on the list though? ;) *SoRaYi"
"push comes to shove i’ll upgrade my @115911 hotspot so i can get unlimited internet and hopefully @116602 too | @427708 Greg, you never should feel forced. Let's look into your options and see what best fits your needs. DM us. :) *JamieK"
"@TMobileHelp hey, was having issues with my T-Mobile Tuesday app yesterday, but if I read right, I'll get another shot at Panda Express? #really?? | @622499 I'd love to go over this with you. Follow this link. https://t.co/PTcXoerhEH *FeliciaPorter"
"I am not satisfied with @115911  service. | @622500 Well, Zion, what can we do to change that? DM us, let's chat! *WhitneyJ"
@115911 @239217 so everyone who had issues w the code and site just misses out on getting “thanked” cuz of ur errors? @115913 BS https://t.co/KYtYG7xCNS | @529689 @115913 Hey! We’re working to make sure you still get thanked. Stay tuned to the app for further updates. *AlissaFast
"@ATT @115725 who wants my money if you promise good service. @115714 cannot fulfill contract of good service. | @622726 Please allow us the opportunity to change your experience, send us a DM so that we can further assist you. - LV."
"And fuck you @115714 for your shitty service and your shitty customer service! It's time to switch! | @622727 This is not the kind of experience we are striving to provide, please send us a DM so that we can make it right for you. - LV."
"Can someone @115911 explain why auto payment is unreliable and why bills fluctuate month to month with no changes made on my end? | @622731 Hey Sarah, thanks for reaching out about this. Send us a DM and we can further assist you :) *ChanneyT"
@TMobileHelp 78666 zip code.  Mobile internet has been down all day.  When calling people can't hear me unless I'm on Wi-Fi | @622732 Hey Carlos I want to make sure we get this turned around. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone
@TMobileHelp need help my billing cycle changed and i was charged for a late fee i need answers | @339293 We're here for you! I can see you sent us a DM so expect a reply there in the next few minutes! *ChaseConway
"@115911 could you guys just activate my highspeed data plz? I dont wanna wait weeks for it | @601240 Why do you have to wait weeks, thats no fun! DM us and we can take a look *MelJ"
"@115913 I have been with T-Mobile for 20 years and am getting the run around with Customer Service. They are not honoring an Uncarrier Promo. Can you please help? #loyalty | @622733 @115913 I absolutely want to make sure you're getting the full value of the promos you qualify for, Stephen. We're on this; please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
@115911 what info do you obtain by a Dm? | @622734 We can talk account specifics in DM. *JPL
"@115911 y’all need to get y’all shitty service together man! Y’all stangin’ me already.. | @622735 Having strong connection is important to me, Vic. Let's take a closer look to see what's happening in the area. Send us a DM! We're here for you. *RickK"
"I’m so effing done with @115911 😡😡😡 | @516365 Hi Teresa! What can we do to turn that frown upside down? DM us, let's chat about it! *WhitneyJ"
.@115911 @TMobileHelp just issued 11/1 android patch. Still no 11/6 patch for KRACK WPA2.  https://t.co/NP1pMm2pkd | @622737 Magenta Queen 👸 is here to help! Send me a DM so I can help. :) https://t.co/NICrRPn7OP *SierraRichards
"@115911 the customer service here at you Lynnhaven store in Virginia Beach is very unsat. We came in 1st yet everyone else is being served by 2 employees | @474776 This is super important to us, Shamal! We appreciate this feedback and want to address this. Please, DM us so we can get some details. *WhitneyJ"
@TMobileHelp I have your guys prepaid service and I'm getting texts from random numbers with screenshots that I called them. I'm pretty sure my number is being spoofed. Will I be charged to change my number? | @622738 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks
"So somehow someone got access to my family's @115911 account and ordered an iPhone 8 Plus to get shipped to some address in a sketchy area of the Bronx. Called T-Mobile up right when I got e-mails on Saturday and they still shipped the phone out today. smdh. | @622739 James, we take fraud like this very seriously and would love to take a closer look. Send us a DM here with some more details and we'll gladly help out. *BlakeT"
@TMobileHelp how can I get a bill when phone is totally paid and line is in military suspension? #tmobilestrikesagain #sotieredoftmobile | @554808 Let's go over that bill to see what happened! Send me a DM! https://t.co/dPHUAru2pc #BattleBuddy *MikeVance
"@TMobileHelp hoi, mijn instaleerpakket is bezorgd (en is getekend) ik was alleen niet thuis toen het afgeleverd werd. Hoe kan dit? | @623215 We would love to assist however we are T-Mobile US, you may want to try @121678 *JessicaBrenhaug"
Having signal issues with iPhone X where I had great signal with my 7+ the X only gets 1-2 bars tops and is very slow speeds @TMobileHelp | @117987 Oh gosh! Let's dive into your signal right away! DM me to get started :) https://t.co/jaHSC7DwkH *JacintaJenkins
"@115911 no service 20 miles east of Austin?  Come on man...... | @623285 Let's get you back online, Andrew. DM us, we're here for you. *JoanO"
Hey @115911 I'm thinking about doing a outdoor charity concert for donations for food who can I talk to for a request about sponsoring? | @623286 That's an awesome idea. DM us and let's provide you the right resources. *JamieK
@115913 Customer loving is a #fuckingjoke. Your billing system sucks. #timeforanewcarrier #fatcat #livinglarge #whatdoesyourpaychecksay | @623288 @115913 Hey! Let's take a look at your bill and turn this around. Send me a DM https://t.co/3sF8qpf2nx *AlissaFast
"I just switched from you to @115911 and i regret it every day. are there options to switch back? https://t.co/nrlnV1AaTw | @345985 The great option is to stick with us and allow T-Force to win you back, Jodie. Please send us a DM. Let's pick up where we left off. *KeithM"
"Bout done wit @115911 | @623294 No sir, Von! What can we do to turn this around? DM us, let's chat! *WhitneyJ"
"30 minutes and 6 different reps just to try to pay a phone bill @115911 what's going on? I keep getting redirected back to customer service.

Sounds like a case for the #whiskeywednesdays, n'est pas @623296 https://t.co/XuVsLnjjtf | @623295 DM us, Andy. Let us make sure that whiskey is just for pleasure. *JoanO"
@TMobileHelp @115913 disappointed that I couldn’t get the promotion $300 off new Iphone x... I had my 7 for over a year and wanted to trade it in. I have been with T-Mobile for years And this was very disappointing to me :-( | @623297 @115913 Hey! We're here for you and we'd love to review your options. DM me so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 what’s up with the service downtown. | @623298 Yikes, LC! Let's take a look at this! DM us so we can take a look at this for you. *WhitneyJ"
Today's lesson. @115911 will not alert you that your new phone is not covered under the insurance plan you're paying for. But they'll still take your money for a year. So now you're out insurance money AND the cost of a new device. Perhaps it's time to switch providers. | @623299 We need to sort this right out for you. DM us and let's chat. https://t.co/cX9JRYxboR *MelissaStephens
"@TMobileHelp so u guys just gonna take my money and not send my phone? | @623300 That's not how we roll! Let's fix this, send me over a DM! https://t.co/9RTnmWVDJe *SamanthaSylvester"
"This is the slowest I've seen @115911 in Gulfport, Mississippi. I really hope the service get better down here. I've had 2G speed in some areas and absolutely no coverage in others. https://t.co/bbpP3xCEAi | @268822 Let us take a closer look at this, Jesse. We'll make sure you get the speeds you expect from us, DM us. *JoanO"
"@TMobileHelp Everybody at the office w TMobile is having service issues. What the heck is going on?! 
#GrapevineTX | @623301 I'd be happy to check that out for you! Send me a quick DM and I will jump on this right away! https://t.co/hzjqSun5Lf *TreBrewbaker"
"@115913 I’m having difficulties with my iPhone X order.At store I was told everything is fine,now I rec’d txt saying my order cancelled. | @446500 @115913 Hey! I'd ask the same questions! I'd love to work with you to get to the bottom of this. DM me https://t.co/3sF8qpf2nx *AlissaFast"
"Beetje jammer @TMobileHelp @115911 plaats je een verlengingsorder maak je een kleine aanpassing die het systeem toelaat wordt je order geannuleerd aanpassen niet mogelijk ?! | @623303 Hi Giljam! I would be happy to help, but I think you might be looking for our Dutch teammates @2399. *LizRackliff"
@TMobileHelp I️ need some assistance. Anyone there? The messaging section on the t mobile app didn’t work | @623305 Hey go ahead and send me a DM https://t.co/EyMABzAJlb I am more than happy to help!  *MiggyHerrera
"@115913 and @115911 
How is the Pixel 2 promotion gone already? I bought this 10/24 in part because of my plan to switch my 4 lines from cricket. It didn't ship until last week and the promotion was over when I checked Monday... | @623306 @115913 Hey! Let's check out your options for the promo. Send me a DM and we'll chat! https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp how long does it take for an unlock phone link to come through.I’ve had 3 diff associates tell me immediate, 24hrs, 3 days? | @623307 Hey There Jaime it normally does take 24 hours however if you have any other questions can you DM on this link 

... https://t.co/9h2nUk9eup"
When @115911 cancels my iPhone x order 😡😡 not okay!  @115913 | @623309 @115913 Hey! That's not what I want for you at all. Let's chat in DM! https://t.co/3sF8qpf2nx *AlissaFast
"Thinking about switching from @115714 to @115911 | @569781 Hi there! We don't want you to go anywhere. Please send us a Direct Message, so that we can further assist you. -MM."
@TMobileHelp any way to see if stores near my area have the iPhone X without calling each one? I know it's a long shot of getting one either way at this time. | @623310 Hey there David We do not know if a store does without calling them but if you have any other questions do you mi... https://t.co/4sNLhzIZBt
@115911 you can’t expect me not to speak bad about a SHITTY company | @622471 I've got your back! I see your DM and will be meeting you back there to work on turning this experience around! *HeatherTrisby
"Every time I see a @115911 ad promoting “America’s best unlimited network” I LAUGH bc I can only SOMETIMES get service standing on my front or back porch | @623312 Well, that won't do, Helen!  We've got to deliver the best because you deserve it! DM us so we can check it out for you. *WhitneyJ"
@115911 why have I been paying for replacement coverage on my phone if you're just going to deny coverage and force me to pay out of pocket for a new device? I shouldn't have to jump through this many hoops to use a service I pay for monthly. | @623299 I agree Kirk and we want to get you fixed up! Could you DM us details so we can take a closer look? *ElleA
"@115714 even if I took advantage of the new lease option you have (the 50% off lease with the 14.58 monthly credit); however... (1/2) | @529923 Hi there! Please send us a Direct Message, so that we can further assist you. -KC"
@115714 has awful customer service and no one should ever get sprint. Waste of money | @623439 this is not the kind of feedback we like to hear from our customers. Is there something we can help you with today regarding your services.
"@115714 every single time over the past two months I've tried to view my bill online, there is an error. Why can't I view my bill? | @623440 Wow! This is concerning. Visit the following link to view your bill, https://t.co/mFYbe2sJFl. Hope this information is helpful. -SJ"
@sprintcare can a billing specialist please call me in order to review my bill I am having a hard time understanding the need of two statements within one month just because my due date was changed | @623442 I can definitely do that! Please send us a DM with a good contact number to call you at. -CD
I have never seen worse customer service than @115714 | @623443 This concerns us. Customer service is one of our main priorities. DM so we can talk about this! -Maria Q
"I advise everyone to never sign for automatic payments with @115714 they are really fucking me right now. | @623444 This isn't the type of feedback we would like to hear. Please send us a Direct Message, so that we can further assist you. -MJ"
"If @115714 doesn’t fix my caller ID today I’m canceling my service | @623445 Hey, this isn't something we want to see! We'd hate to lose you as a customer. What's going on with the Caller ID? I'd love to help. -CD"
Day3 and no word back from @sprintcare @115714 about $1500 plus more to pay back @115990. My credit is now shot! | @596582 Hello I am not understanding what is going on. Did you come over to Sprint and register on the buy out? -FR
It’s 2017 people I️ expect top notch SERVICE. And shouldn’t have to go on a rant to get it 👊🏾 @115911 @115725 @115714 | @622471 Good Morning! We've noticed you've mentioned us in your tweet. We sincerely hope not to be the reason for your concerns. Are we? AL
"@sprintcare how am I supposed to view and pay my final bill of I can no longer log in? I've been on hold for 15 just trying to get a bill! | @623446 Hey, send us a DM  let's assist you! - AM"
"@115714 @sprintcare my phone still “searching” for a signal. I’m out fam. It’s been doing this for a week now. https://t.co/5YObBnWpRc | @482071 Thank you for reaching out to us. How can we assist you? Please send us a Direct Message, so that we can further assist you. -KJ"
"Anybody else sprint phone turning on and off and having service issues.... @115714 y’all tripping! | @623447 Hey there! Thanks so much for the post! What’s going on? Please send us a Direct Message, so that we can further assist you. --OC"
I’ve been a loyal customer for years now and I still feel like I’m being told whatever just to make a sale @115714 | @623448 We don't want you feeling this way. Please elaborate more on the issue via the direct message. We are here to help! -CO
SO @115714 I’m just trying to figure out how I ordered my phone Monday & it was suppose to have been overnighted & it’s still not here 🤔 | @623449 This is concerning to us! Please send us a DM so that we can assist you better. - AM
"You should fix y'all customer service, outsourcing outside of the US is the reason y'all turnover is so high.. people not getting shit fixed https://t.co/dJBpXpUtay | @623451 Sounds like Team @116447 needs to take a look and get this resolved ASAP! Please send us a DM!"
"@sprintcare terrible service in Chattanooga right now. | @623452 This is not good, Please send us a DM  so we can look into this matter. - AM"
"@sprintcare I’m very confused as to why I’m not eligible to unlock my phone, when my phone is paid off. Can you please help? | @623453 Thank you for reaching out to us. Please send us a Direct Message, so that we can further assist you. -KC"
Fucking BASURAAAA https://t.co/BjODWtlRzk | @623456 We definitely want you to have amazing coverage! Shoot us a DM so we can take a look into the area -Maria Q
"Never going to be @115714 customer ever again. When you leave they refuse to unlock your phone and wait on issuing that final bill | @437630 Wow! Why would you feel this way about us? Please send us a Direct Message, so that we can further assist you. We're here to help. -SJ"
"@115911 again, for more than 6 months and ally Requests, I still CANNOT ACCESS MY ACCOUNT.
Now, U hack into my Wfi. https://t.co/kGNFedT1YU https://t.co/sAxa8VI4Ee | @609367 That's not our style, doll! We definitely want to turn this around for you! Please DM us so we can resolve this ASAP! *WhitneyJ"
@TMobileHelp Please stop sending me texts & emails in Spanish - it's annoying. I'm getting double conversations now. | @128156 Oh no! That is something we want to fix ASAP! Please DM me and we can take a look! https://t.co/gLqwX4nHy4 *MontanaDaniels
"@115911 Can I please my iPhone X now? If not, soon. | @623858 Have you already placed your order, Gessica? DM us so we can chat! *ElleA"
"@115911 Thanks for the bait & switch offer on BYO #Pixel2 and for giving me the run around with 5 different operators to fix a spelling mistake. Not impressed with cust. service. Cancelling service with you, sticking with my old carrier. | @623859 Yikes, George! We're all about delivering the best in service for you so we've got to assist! DM us so we can make this right! *WhitneyJ"
"@115913 @115911 @TMobileHelp I bought Pixel2 to join Tmobile only to find the offer is suddenly stopped on 2nd Nov without notice, while most of us just received our phones three weeks ago! Please honor us as it is still within 30 days of receiving Pixel2! Thanks! | @515898 @115913 I’ve got your back on this. Please send a DM my way to get started. https://t.co/Et1Fu7xZtb *BarbPelotte"
"@115911 how can an item be free if you're making people pay for it on their monthly bill. At which their then purchasing it. If it's free, then it should be free besides taxes. If it's bogo free, then I expect it to be free. | @623863 We're happy to address your concerns, Sherry. Please DM us. We're happy to help. *GiselleM"
@TMobileHelp not receiving text messages from friends and family. Need help | @623864 Reliable service is extremely important for our #MagentaFam Use this link to DM me: https://t.co/E37bpdWEut *StephanieTowers
@117159 @TMobileHelp ever since I updated my phone it crashes / freezes lot. Just this morning I went to unplug it and unlock it. Frozen. It crashes / freezes about 3-4x a week now. Never really did it before this update. https://t.co/xkWXt0XUO3 | @623866 We need to revive your phone ASAP! DM us and let's chat. https://t.co/cX9JRYxboR *MelissaStephens
"@115714 are you going to ever make it so you can actually use your data unlimited not get a message in the mail saying hey your using to much and we can shut you off if you use this much ""unlimited should be UNLIMITED NO ISSUES"" I keep getting messages in the mail I am annoyed | @213931 We are happy to contact you to discuss your data concerns.   Are you available now? Team @116447"
"@sprintcare I need to talk to the exec team regarding turning in an old iPhone on a old account.. this final bill is incorrect. I still have the phone and an return it | @231263 Wow! This is concerning. We'd like to look into the matter for you. Please send us a Direct Message, so that we can further assist you. -SJ"
@sprintcare i swear i'm gonna sue you. HOW CAN YOU CHARGE ME EVERYDAY $279? | @624129 Goodness! This does not sound good! Send us a DM elaborating on this matter so we can have this issue rectified as soon as possible. -HS
Feels good to know I'm not alone https://t.co/MCxcOGYJKK | @624130 Hi there! What seems to be the issue? Allow us to assist by giving us a brief description so we can assist further. -JE
Isn't that just for new customers??? https://t.co/4jaR3vUBOj | @624131 Available for new and existing customers adding a line and upgrading from 10/13/17 - 11/16/17. Pls call 888-211-4727 for more details!
"Y’all service is super ass and y’all always on my line about a bill FOH @115714 | @232475 Hi there! Let's have a further look into your concerns. Please send us a Direct Message, so that we can further assist you. -KC"
Bitch ass supervisors need they ass kicked @115714 @sprintcare | @455914 Reading this post had driven our attention. What exactly is the issue you're experiencing? Send us a DM notifying us as such. -HS
"@115714 and @115817 combined to royally screw up my @115858 #iPhoneX order. Wrong phone, shipped to the wrong address, and a ton of bad info … https://t.co/BGIyJRwY3D | @572605 I would like to apologize for your IPhone X experience. I will contact you to discuss your IPhone X concerns  and a resolution. https://t.co/rMApsV8PQY"
"So @TMobileHelp, wanna help a girl out? In-store rep told us we were eligible for free #Netflix w/our account, but when I followed the steps Netflix didn't offer me the plan. :( | @174847 Why don't you send me a DM,
and I'll see what my #MagnetaMagic can do! 

https://t.co/SErXD4mku8 *CatherineG"
"So @TMobileHelp, wanna help a girl out? In-store rep told us we were eligible for free #Netflix w/our account, but when I followed the steps Netflix didn't offer me the plan. :( | @174847 Oh no! 
I really want to help you get your FREE Netflix! 😊 *CatherineG"
".@115911 @TMobileHelp just updated android, but only patch level 2017-10-1 -- not 2017-11-06 that would fix KRACK WPA2 vulnerability. :/ https://t.co/hvZfNR2IV6 | @622737 We want you all taken care of properly. Shoot us a DM and let's chat. https://t.co/cX9JRYxboR *MelissaStephens"
"@115911 @TMobileHelp y’all some bullshit | @624358 Aw man 😩 What's going on? If there's anything we can help with, please DM us! We'd love to help  https://t.co/sSNDOSJlnR *AshleyHamilton"
@115913 we are so sick of our carrier.  But they have us so locked with these iPhones!  X is here and we have to stay.  Just one of those things.  If you’d help with my cause maybe we could talk. Welcome to real biz! | @624359 @115913 Hey! Check out our Carrier Freedom program here: https://t.co/eHNZ49126v and DM us if you have additional questions! *AlissaFast
"@TMobileHelp on a gogo powered United Flight which should be incl in my One Plus plan. Couldn’t connect, Gogo support saying no-go(go). https://t.co/tmYEuNmxgy | @624360 United is definitely a supported airline https://t.co/r1qqadL1Nx. DM me so I can lend a hand! https://t.co/wnPk0Kpe5r *BrittanyJones"
"Fuck @115911 I’m switching to @115714 | @624361 On no, Anabel. What happened to make you feel this way? DM us, I'm sure we can turn it around. *JoanO"
Fuck @115911 I’m switching to @115714 | @624361 Yes come on we will be happy to have you. You are making the right choice for sure.. -FR
"@TMobileHelp I bought a Pixel 2 partly because of the T-Mobile promo and didn't receive my device until 11/6 due to delays @3100 Based on the press release about the promo, I thought I had until 12/2, but I was told at the store that the promo expired? Please explain. | @624362 Uh-oh! That's not what we like to hear! Shoot me a DM  https://t.co/oJwi530Mfi *KiaWashington"
"@TMobileHelp trying to pay my bill via app and website and won't let me. Issue on your side? Says amex number invalid in app...wtf? | @624363 We encourage self-help options, so you rock! Meet us in DM for help: https://t.co/AsNixOq0xa *SekiaSmith"
@115911 why are you so FUCKING SLOW | @624637 Slow in terms of..? Let us know what's going on. Send us a DM Zach! *HeatherSaenz
"@TMobileHelp Hello, 22 minutes on hold your rep answers and gets my number then we lose connection. Then doesn't' call me back. Trying to get to your switch reimbursement reps is a nightmare | @624980 Have no fear your #MagentaHero is here! Shoot me a DM and I will make sure you are taken care of. https://t.co/qF1oGJAQaV. *Ashley Lingley"
"@115911 I need someone to restore my service TODAY. I'm paying for a service you're not providing and no on seems to care. I NEED SERVICE, T-Mobile | @603312 Still talking with you in the DM! *TJEllwood"
"@115913 anyway to sill take advantage of #BYOP please ✌🏻✌🏻 | @624983 @115913 Hey! If the purchase was before 11/3, send us a DM and we'll cover the details! https://t.co/3sF8qpf2nx *AlissaFast"
@115913 what do I have to do to get two iPhone Xs ??? | @494369 @115913 Hey! We'd love to check out your options back in DM. It looks like we were working on this with you! *AlissaFast
"@115911 ever since I upgrade to the iPhone X, my Apple Watch does not have cellular service. | @427788 That's no good, Eric! You can't have one without the other! DM us so we can check this out for you! *WhitneyJ"
@TMobileHelp I’m switching from AT&T to @115911 I just hope the service is worthwhile. | @624984 Welcome to #TeamMagenta! 😃 See how our LTE measures up to those other guys on our comparison map: https://t.co/F2itTg4rMX *BrittanyJones
"@115911 you are really starting to upset me. I’ve been with you for 10 years and now your starting to get on my nerves!!!! | @138059 We definitely don't want that, Christopher! This kind of loyalty is unmatched. DM us so we can make things right! *WhitneyJ"
"@115911 I seem to have a lot of connectivity problems around school and in my home office. Is there low coverage in my area? | @599119 Hmmm, let's take a look at this for you. Connectivity is key and we've got to deliver! DM us so we can check this out for you! *WhitneyJ"
@115911 is the worse service EVER! | @622471 Whoa! That's not how we want you to feel! Please send over a DM and allow us to further assist you! We want to help! *BrookeK
"@115913 @TMobileHelp At Tmobile store, your employee said trade in $300 for my old phone,so I have $12.50 monthly credit on my bill for iphonex. Now the accepted offer value from assurant is $155. Is it a lie? https://t.co/OfHycGhzPD | @624985 @115913 Hi! We'd love to work with you to get you some answers. Send me a DM and we'll chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp Hi, I need a label made to return my cellspot. Can we DM and I'll give you my address/details? | @201434 You came to the right place!  I can use my #MagentaRazzleDazzle to get that label to you asap!  https://t.co/qqiiYhZxdI *SamanthaCassidy"
I'd love to pay my @115911 bill - as ridiculous as it is for 2 lines - but I can't because of this... https://t.co/w2KIl0Na1G | @624986 Hey! I want bill paying to be super easy and I'd love to get to the bottom of this. Send me a DM! https://t.co/3sF8qpf2nx *AlissaFast
@115911 how do i get rid of advertisements and pop ups samsung galaxy s7 user | @446503 Hey there! Send over a DM and let's take a look at what's going on for you! We are here to help! *BrookeK
Just received awesome customer service from @TMobileHelp They're so friendly and took care of everything! #MagentaFamily #tmobile | @617617 Yay! Thanks for giving T-Force a shot. Continue being a #MagentaRockstar 🙌😊 https://t.co/sSNDOSJlnR *AshleyHamilton
"@115911 @TMobileHelp THANK YOU for the data bump from 32GB to 48GB.

Can you give us 64GB for Christmas? https://t.co/il7N26lT70 | @625037 Hey! Hit me up on a DM here https://t.co/bFxJ0iwSJg I'm more than happy to help! 😎😎😎 *AyubMogradia"
"Don’t really like the feeling of being double billed @115714 🙄 | @369578 Hi there, we need a Direct Message so we can discuss your account privately and securely. Pls DM us."
So @115714 doesn't have 2 year contracts anymore .. what the hell. I don't want to pay monthly for a phone | @625039 Hi there! Please send us a Direct Message for more details on our device payment option for our customers. -JD
"So what time can i pick up my phone @115714 | @625040 Hey there, have you reserved an appointment online? -JE"
@115714 just shut the whole company down | @625041 This is definitely not the type of response we'd like to hear. What seems to be the issue? Allow us to help. -JE
"I switched to @115714 and I absolutely love my new phone :) and my service is way better. Want $50? You can switch, too!  https://t.co/2cdKCuKIsF | @625042 Keep it up. -Felicia R"
"I switched to @115714 and I absolutely love my new phone :) and my service is way better. Want $50? You can switch, too!  https://t.co/2cdKCuKIsF | @625042 Way to go Danielle.  Welcome to the Sprint family and I see you are moving full speed ahead with our referral program. -Felicia R"
.@115714 you have the WORST service and the WORST customer service.   😡 | @625043 we apologize for the inconvenience you are having. Is there something I can help?
"Bye @sprintcare @115714 loyal customer leaving!!! | @625044 Oh no! We do not want to see you leave, especially after the many years we shared. Please DM us. Thank you. Ange L"
@115714 I’m really about to switch to Verizon or AT&T I never have any service. | @625045 Good morning.  Are you experiencing service issues everywhere you go or only at certain locations? -Felicia R
"It's been 8 days, 7 support calls, and 2 stores visits since Sprint said it would unlock my paid off Samsung Galaxy. @115714 @sprintcare Phone still locked even though my C.C. has been charged. #customercare #whatstheholdup?#FCC #ConsumerChoiceAndWirelessCompetitionAct https://t.co/buLsyHJg1x | @625046 Wow! This is concerning! We'd like to look into the matter for you. Please send us a Direct Message, so that we can further assist you. -SJ"
"@116447 Hello Mr. Claure, how long does it usually take to receive a backordered device #annoyed | @625048 Hi there, we need a Direct Message so we can discuss your account privately and securely. Team @116447 https://t.co/jBxZQN6j58"
First month and I️ hate @115714 😒 | @544410 What makes you feel this way about us? -MC
"@sprintcare Yes could you tell where the corporate store is located in Louisville, KY? | @335666 Hey there We would be happy to help. Please send us a DM with you ZIP code. -  CF"
"I FUCKING HATE @115911 SO FUCKING MUCH | @486658 Oh my, that's not the way we want our wonderful to feel about us.  Please DM us so we can discuss this issue. *VincentH"
"@TMobileHelp Chris @ the Arundel mills, MD store was the least friendly employee I've ever met. Said maybe 5 words the entire time | @417165 Hey Matt we want to make sure that you are taken care of. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone"
"@115911 @115913 , Just to tell you customer service i received was horrible. I left and went else where and nobody in corporate seemed to care. I was told ""all well"" by a rep from a corporate office for my issues. I dont understand how you treat people this way. | @625859 @115913 Hi! That's not the experience I want for you or any customer. Please DM me so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
@115913 you might be a great person and have a great company but you should know some of your district managers are firing people for no reason. Great leaders are those who take responsibility for everything not firing people because they don't like to be questioned. | @625860 @115913 Hey! This is not the experience we want for anyone and would love to chat. DM me. https://t.co/3sF8qpf2nx *AlissaFast
@115913 can you please tell your T-Mobile team to just fix my issue instead of giving me stories that do not add up and poorcustomercare | @625862 @115913 Hey! That's not what I want for you at all and would love to turn this around. Send me a DM. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 shame on ur assoc at 715 Providence Hwy for the horrible customer serv stood 4 30mins while they talked 2frnds | @625864 That's not the kind of interactions we want to have, Cathay. DM us, we'd like more info on this situation. *JoanO"
@115913 I want to join the t-mobile fam and ditch @ATT but don't see Pixel 2 on your site. What do I do? | @625865 @115913 Hey! The Pixel 2 is an  exclusive device and will need to be purchased before moving to T-Mobile. *AlissaFast
@115913 Pet peeve communication companies that WONT do an EMAIL SUMMARY of  SPOKEN PROMISSES  ensuring UNDERSTANDING & accountability for both parties . T MOBILE B ABOVE the REST do it. | @625866 @115913 Hi Gary! We're here for you and would love to help. Please send us a DM so we can get more details. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 @115913 Added a new line to my plan and the sim card I received gets over 30 calls a day for some random guy. Call consists of bank loans, collections agencies, and credit agencies. Send me a new # w. sim card | @531232 @115913 Hey! That's not something I want happening to you and would love to work on a solution. DM me https://t.co/3sF8qpf2nx *AlissaFast"
@TMobileHelp ⚠️📡 | @625867 Hello! :D The good news is we are always here for you as your #UnCarrierAdvocate 💪😎🌟 *PatrickUllmann
"Hey @115911 you’ve never failed me, need you again. @118845 headphones stolen (thanks coworker) while still paying them off. Anything I can do? | @625868 Oh no, Leah. DM us, let's see what we can do to keep the tunes coming. *JoanO"
"I bet @115911 will force me to abandon my promo plan from 2014 and pay more for their current plans to even qualify for the iPhone X trade in deal. | @625869 Not so, Dirk! No rate changes needed for this device! DM us and we'll set you up! *WhitneyJ"
.@115913 your Pixel 2 rebate program is all kinds of dysfunctional. @115911 CS reps telling me they have no record of my submission (despite me getting a confirmation email). Now telling me promotion is over. | @625871 @115913 It's important to get what you're eligible for and I'd love to get to the bottom of this. Send me a DM https://t.co/3sF8qpf2nx *AlissaFast
"@115913 didn't even make it a month with your lies and fake promises, bill is $100 more than promised with all this hidden charges. | @173960 @115913 Hi! An accurate bill is important and I'd love to check yours out. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp Hi, I bot Tmobile s8+ from Samsung after paying in full but not able to unlock. Please help. It’s been 45 days. | @625872 I see your DM and will meet you there :) *KirstenHartford"
"@116447 -Your company has been charging my family for a device we have not had for 2 yrs, and none of your reps will help us. #shame | @626042 Sounds like Team @116447 needs to look into this! Please send us a DM with your Sprint phone number. https://t.co/A4XeO1ZUA9"
"At first I wasn’t sure if my phone messing up was due to @115858 wanting people to upgrade or @115714 having terrible service. | @626045 Hi there! What seems to be the issue? Please send us a Direct Message, so that we can further assist you. -KC"
"@115714 why is my LTE absolute garbage in South Spokane, Wa!? https://t.co/JAPXEaSPzO | @626046 I'm sorry for the trouble, let's get this fixed for you. Can you please provide me with your nearest cross streets and ZIP code? -DS"
".@115714: Where you're transferred 4 times because no one knows the answer to your question. #reasonswhyimswitchingcompanies | @626047 Thank you for reaching out, could you elaborate. - LS"
Well every morning I’ve been checking @115714 @sprintcare to see if there’s been an update on my order. Still stuck in “pending” | @165455 Quite concerning! Did you receive a tracking number? Send us a DM elaborating on this matter so we can further assist you today. -HS
"@115714 service sucks ass!!!! | @626048 Wow! What has prompted those words? What kind of issues are you experiencing? Is it related to voice, text or data services? -IB"
"@115714 just lost an 8+ year customer, all because they won't let me have the discounted rate for a new phone. ""New customers"" get all the perks, the rest of us can just piss off apparently. I'm done. Should have never left @115911 | @626049 Good day, we would hate for you to leave. Shoot us a DM please. - FS"
Have an issue with my @115714 account and was told to wait a week for a call back? @116447 @sprintcare . Thinking about porting out. | @626050 @116447 Team @116447 will be more than happy to assist.    Please DM your contact information and I will contact you immediately. https://t.co/rMApsV8PQY
"@115714 Data has been slow and very spotty in Far North Dallas for the past week. Is there a tower or other system issue?  This issue is across several different users/phones. | @626051 Hi there! Let's check on that service for you. Please send us a Direct Message, so that we can further assist you. -JD"
@sprintcare I’m required to call the West Des Moines store to make sure my upgrade phone doesn’t get cancelled.  Called 6 times and no one answering | @533467 You mentioned earlier that your wife made the order online. Do you have an order number we can look up for you?
"YOU GUYS CANT GET NOTHING RIGHT‼️ @115714 @sprintcare | @626054 This isn't the feedback we like to hear. Please send us a Direct Message, so that we can further assist you. -MJ"
"@115714 breaking my heart man, I keep losing service 😔 gotta keep switching in and out of airplane mode to send a text | @626055 Oh no! This is not something we like to hear! Please DM us so we can see what may be causing this issue. -Daulton"
@TMobileHelp what is this bullshit https://t.co/PrjSJbhGBz | @379127 No service is no good at all. 😣 Shoot me a DM and I'll check that out straight away! 👌 https://t.co/soWScqBSGm *JohnAnderson
@115911 I need my T-Mobile phones unlocked and I have not been provided unlock codes yet. I have tried using the app and it doesn't work. My phones were paid in full. | @626559 Hey there! Please send over a DM and let's get to the bottom of this for you! We are here to help! *BrookeK
"@115911 told me my bill was $105 every month but every month I see $87.69 you gotta stop pranking people we know you are good but you scared me for min had me thinking I'm on Verizon lmao | @626560 We'd never want to trick you like that! If you have questions about how your bill is being displayed, DM us and let's talk. *JamieK"
"@115913 @115911 Anything you guys can do about the ""call spoofing"" scams that have been going around? I get a lot of spam calls from the same prefix as my number, and different number every time so blocking doesn't help. | @626561 @115913 Hey! Have you checked out our spam blocker feature? DM us and we'll get you the details. https://t.co/3sF8qpf2nx *AlissaFast"
Thanks @115911 for no movie code!!! Y'all suck! | @558328 Uh-oh! That's not what we like to hear! Shoot me a DM  https://t.co/oJwi530Mfi *KiaWashington
"@115911 do you offer any student accounts?? | @626565 Hey there, Mel! Send us a DM so we can go over some options with you! *ElleA"
@249570 how in the world do I get off your perks / other emails? Unsubscribed 3 Times now keep getting added. @TMobileHelp is the constant junk email the price of the “free” #TMobileTuesdays magazine subscriptions? #cosmospam | @448695 Yikes! DM me and we'll get this figured out :) https://t.co/ajg0boXCWT *TanyaFalandysz
@TMobileHelp Dm'd you! | @626566 I've definitely messaged you back :) Talk to you soon! *JacintaJenkins
"@TMobileHelp Can you provide details on an order please? The website keeps sending me in circles stating that my order number can’t be found please go to the website...well you know what? I was on the website already! | @162056 Send a DM my way, and I'm on it! :D https://t.co/senzStoecA *HillaryTurner"
@TMobileHelp Can you provide details on an order please? The website keeps sending me in circles stating that my order number can’t be found please go to the website...well you know what? I was on the website already! | @162056 Hey Kimberly! I'd love to hook you up with all the details you need regarding your order! *HillaryTurner
"@115911 Netflix never worked for me, I have been charged for Netflix from last 2 months and never received free Netflix subscription or Credit for Netflix subscription in my bill. I have 6 lines with TMob ONE and this is how I get treated. Thank You T Mobile 🙏🏻 | @142745 Whoa, Himu! This is not the experience we want for you! Please send us a DM and allow us to assist you further! We're here to help! *BrookeK"
"@TMobileHelp Can I turn in 16GB iPhone 6 for $300 credit when buying iPhone 8? Store rep said deal was only good if buying iPhone X. | @174711 Hey, Aaron! We have a deal for that, please meet us in DM: https://t.co/AsNixOq0xa *SekiaSmith"
"@115913 @TMobileHelp #FRUSTRATED #HotPotato  Mr Legere, I'm a T-Mobile cust,happy w data and call quality.BUT I'm extremely disappointed and frustrated with your executive social media https://t.co/3S6obnu53i Issues since Oct9 and I've been passed through 12 reps of your team | @211577 @115913 I was just getting ready to send you a message. I'll meet you in DM shortly. *StephanieGarza"
@TMobileHelp @135517 please help me cut off this person from my damn T-mobile smartphone i bought ASAP i am fed up | @366865 Hey Robert! Happy to hear have a T-Mobile phone! Do you need assistance managing your contacts and/or who can reach you? hmu via DM!
"@116154 @115913 @117540 so calling TMO at 2:30am EDT gets you an overseas call center that doesn’t have access to customer passwords, so they only ask for last for of SS #s? Smh. | @626569 @115913 Hi! I'm here for you and would love to help. Send me a DM so we can chat. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
@TMobileHelp Hurry up with the S8 Active! 😉 | @346343 We'll be releasing it ASAP! :) You can sign up for updates here so you're in the loop! https://t.co/abfw3vU8mU *JustinRhodes
"@115911 @115913, Its sad because i was with tmobile a long time and spent so much money with you guys, but to tell someone ""all well"" and refused to help me with my bill was uncalled for, I hope you treat others well, not like my experience. Sad. Very sad..... | @625859 @115913 We're here for you and would love to work with you on this. Send me a DM so we can gt started. Thank you! *AlissaFast"
"@sprintcare when I get faster speeds on 3G than on LTE please stop throttling me I have unlimited data https://t.co/rZ2qW2tYTi | @626874 Please send us a Direct Message, so that we can further assist you. -AL"
"@115913 i love my #tmobileone , but hate that i missed the #Netflix promotion...#Haaaaalp | @626959 @115913 Hey! Let's check out your options for the Netflix offer! Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
@115911 hey assholes my data replenished so why tf is my data so slow ??? | @626962 That's not nice! Send us a DM with details so we can check it out! *ElleA
"When you have true unlimited data for your needs, oh and a network built for #unlimited @115911 is a lifesaver when WiFi is unavailable https://t.co/is2HIE3iyh | @126056 Hey you, can you please DM me. :) I'll be more than happy to help you  https://t.co/XOMz3euW2N *RehanaAnwar"
"You asked 'what is this'? I think it's: logo (94%), trademark (94%), lighting (50%). https://t.co/AEE5wL2fHj https://t.co/epgbNrXPbb | @627092 Hey friend! Shoot us a DM and we can look into this together! :) https://t.co/znHA9pL0mM *BrendanLee"
"Love how @115911 sends email confirmations they received a return, but doesn't update their system, and I CAN'T get a new phone. What do you mean I have to wait 4 days? I need a phone today. | @627123 Have no fear your #ResolutionNinja is here! Meet me in DM to chat :) https://t.co/b1rv6Im6uc *HolliePace"
"@115911 Hey Guys, I really need some help from someone good. I am very frustrated!! | @627239 What's going on, Donna? We're here for you and would love to help out with anything you need. DM us here so we can assist. *BlakeT"
@115913 Kinda bum my Princess phone is running at 2g speed (E) ever since Nov1 & was force to buy new device to just to have an LTE 4g speed? Help please? Via direct messages? | @627241 @115913 Hey! We're here for you and would love to help. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 love how you can’t help me and tell me the business team that can left for the day. So business team doesn’t work business hrs? | @627123 Hi Adriana, we can definitely help you. DM us, what's going on? *JoanO"
".@TMobileHelp where the number of bars you have doesn’t matter. You won’t have service anyways. https://t.co/dp8cepYiKs | @371295 Hey that isn't what I want to hear, let's get another look at your signal, DM me here: https://t.co/DT7uvztAz3 *LeeLovelace"
@115911 - why you solve the problem with the network coverage between Sullivan station and Bunker Hill Comm College?! | @627242 Hey Majid! We're here for you we're all about delivering the best in service! DM us so we can check this out for you. *WhitneyJ
@TMobileHelp Do you guys still have those hook-up codes? | @131227 Sounds like someone's looking for a Hook Up code?  Please click https://t.co/IvLqMUwEUf to DM me.  I'm all over this for you! *Frank Maez
@TMobileHelp any idea why my iMessage won’t work on my new phone? | @184993 We're here for you! Please DM me https://t.co/PqgHENiX1V and we'll get to work :) *ByronEdwards
@115911 do NOT reward their LOYAL customers with anything I will be leaving due to lack of customer support👎🏾👎🏾👎🏾 | @627243 Hey! We do love all of our #MagentaFam! Send us a DM and we can do an audit of your account and chat about options *ErikS
"Can I get some help @TMobileHelp or @115911 it's been a month, and our business still only has wifi calling!  No connection here at all! | @450099 Hi Lizzy, thanks for getting in touch. We're here to help, send me a DM here so I can check this out: https://t.co/jF5yH1FZgs"
"@TMobileHelp excellent service from your reps.  I can't say the same for @158861  who told me to Google how to fix THEIR phone.  So much for support. | @627244 We LOVE your feedback, and definitely want to make sure you get this 100% resolved! Please DM me here: https://t.co/EoqAVShpFT *AustinWebb"
Not only must i worry about going over my “unlimited” data @115911 but despite my cycle having reset STILL can’t play one song @TMobileHelp | @411974 We'd love to make sure you are #MagentaConnected!!! Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann
Looks like @UPSHelp had lost my @TMobileHelp iPhone X... nobody knows where is it... | @627247 Yikes! That's not what I want to hear! Send me a DM so we can get this taken care of. https://t.co/cbaCC4vqgh *MichelleWalker
@115911 No capes or hats this week? T-shirts soon? | @408004 Hey! Thanks for reaching out. We love #TMobileTuesdays. I am glad you are taking advantage of the great offers. S... https://t.co/VsVhzNtkGx
@116755 @TMobileHelp @115911 How do I get in touch with Brent Adams or his team? Asked for a supervisor...then crickets | @471816 @116755 Hey! Exec Social Care is here and has your back! Let’s get on the phone and talk it thru I'm DMing you now! *AlissaFast
@TMobileHelp Any idea when the Pixel 2 November 2017 OTA will be approved? It's been pushed to other carriers already. | @627248 Glad you're loving your Pixel 2! Meet us in DM: https://t.co/AsNixOq0xa for software concerns :) *SekiaSmith
"so close yet so far, @TMobileHelp @115911! pulled this yesterday, couldn’t redeem and went back today but nothing. so does that mean i’m just SOL? https://t.co/Fx7yDSE4G9 | @331264 I'd love to get you all the #MagentaDetails on this! Please DM me here: https://t.co/gAmFrAsnx1 *PatrickUllmann"
I think it’s officially time I leave @115714 which is better you guys @ATT or @115725 | @627398 Oh no! We hate to see you leave the Sprint family. Please let us know why you felt this way? -RM
@115714 I've spent an hour trying 2 make sure there's no fraud used 2 open an account under my name. It shouldn't take this long. | @447152 I would definitely like to assist you at this time. Hey there! Are you still being addressed on the phone? -JJ
"@115714 trying to buy an Apple Watch and can't do so in store, web, or call. I'm sure @115911 could assist me better | @627399 Hi there, we do not want you to miss an opportunity. Please send us a Direct Message, so that we can further assist you. -AJS"
@sprintcare weird thing happens to phones on Florida State University campus in Tallahassee. While on campus the time is always 1 hour behind. Only happens on campus. I have talked with other sprint customers and happens to them too. Doesn't matter if iPhone or android. ideas?!? | @627400 Thank u for reaching out. Can you tell us what model device you are using? We would love to look into this for you. -JR
"@115714 y’all service sucksssssssss | @627401 Hey there! Thanks so much for the post! What’s going on? Please send us a Direct Message, so that we can further assist you. --OC"
@sprintcare I have now been  lied to 3x since 9/11 by you! I'm so angry and frustrated. I will NEVER deal with Sprint again! | @627403 Hey Kathleen! We understand your frustration and we would like to help. Please send us a PM elaborating on the issue you're having. -TT
"@115714 What is wrong with my internet? For a whole damn week I don't have internet with my LTE ""unlimited"" | @483476 Hi, please send us a DM so that we can further assist you. -RA"
Imagine paying $100 a month to never have a working phone and the only solution @115714 gives is “just restart it” | @627404 Hey! This is very concerning. Please pm us so we can fully resolve this issue! -SB
Thanks for shutting my phone off @115714 your monthly bills are ridiculously outrageous...now I have no way of calling my doctor. | @627405 Allow us to further look into this. Please DM us. -CS
"Why the fuck don't I ever have signal anywhere @115714 | @627406 Oh no! this seem very concerning to us. Please send us a Direct Message, so that we can further assist you. -RM"
"@115714 has gone crazy again...looking for a new phone carrier #I hatesprint | @627407 Hey there, We will hate to lose you as a customer. Please let us know what issues you are having, We are here to help. -DE"
"My phone basically a tablet cause can’t use it outside of WiFi. Thanks @115714 | @623447 I understand. If there is a better time for me to contact you, I will be happy to assist. Please let me know."
@115714 u are the worst service. Need to go back to @115990 @115725 | @627408 This is not the feedback we would like to hear from our customers. Please send us a DM so I can further assist you. -LP
ok... @115714 Has such terrible customer service.. on hold 45min.. no resolution for something that they screwed up. Maybe time for a change... | @627409 This concerns us. We'd hate to lose a customer as yourself . Can you please send us a DM so we can further assist you? -AL
"@att @115725 @115714 @115911 @126302 - I’m in the market. Make me a deal. | @627410 How does Unlimited data, talk and text free for 1 year with eligible BYOD phone sounds? Send us a DM, lets chat. -CW"
"@115714  how do i make a complaint? A girl at the store in Manor, Texas has lied to us TWICE and overcharged my card TWICE | @627411 Hey. Allow us to look into this. DM us the details. -CS"
"@115714 idk what y’all got going on but, y’all need to get right. | @627412 Hey Plain! What seems to be the issue today? -TT"
"Communication is the Greatest thing in the WORLD, next to understanding. Understand,I pay for the service you say you can provide. #Sprint | @627413 Hey there! What issue(s) are you currently being faced with? I am more than willing to assist you at this time. -JJ"
What's the point of an appointment if NOBODY IS THERE @115714. I need to just leave this relationship already. | @576279 Have you been to another store to address your reason for visiting in the first place? - JM
What's the point of an appointment if NOBODY IS THERE @115714. I need to just leave this relationship already. | @576279 If so we sincerely apologize for the inconvenience of making you go out of your way only to have nothing to show for it. - JM
What's the point of an appointment if NOBODY IS THERE @115714. I need to just leave this relationship already. | @576279 We're sorry to hear that. When you went to the store that you made an appointment at was this closed? - JM
Horrible customer service @115714 just transferring and transferring not answering my question 🙄 | @627414 We don't want you feeling this way. What question do you have for us? Please let us know. We are here to help! -CO
@115714 makes me want to lose my mind | @444954 Oh no! Please let us know why you felt this way? We are here to help. -RM
Who likes to spend an HOUR on the phone trying to fix a problem that wasn’t YOURS in the first place ?! @115714  help your employee ID i1295244871 Ansal . Because CLEARLY he doesn’t know what he’s doing. | @627418 Are you still on the line with the agent? -JA
@115714 really trash they always lying  🤥 | @627419 This is definitely not the way I want you to feel. How can I be of assistance to you at this time? -JJ
Hey @115911 get me out of my @115714 contract | @582304 We hate to hear you wanting to leave the sprint family. But how can I help you with your services today?
@115714 @sprintcare why can't I get account info? your store manager says he cannot get customer care on the phone?!? https://t.co/zfTHWw5HmJ | @627420 Good afternoon.  Please send us a Direct Message letting us know what account information you are seeking.  Thank you. -Felicia R
So happy to be switching back to @115714. 👏 | @627421 We're happy to have you back.  Have a good day. -Felicia R
"@115714 has the worse service. I’m about to go back to @ATT 🙄 | @627422 Hey Caitlin, What's going on? I would really hate to see you leave us. -KJ"
Called ID is fixed ! Thanks @115714 | @623445 You are welcome.  Have a great day. -Felicia R
@115714 Ima need my IPhone X any day now 🙄 | @627424 Hi Danilo. Find out the status of your order at https://t.co/hqOnhxrGCa. by entering the order number listed in your confirmation email. -AC
@115714 Just wanted to share a few photos. From a customer in one of the largest metro areas in IL. https://t.co/iyxrJS9LJs | @627425 Seems like you're having some coverage issues. How long have this been happening? Send us a Direct Message notifying us as such. -HS
@116447 @sprintcare Sprint cares? Really? 6 days and still unable to use srvc or phone properly. No help. Thx for caring. | @129669 We are still working on your concerns. We apologize for the delay. Team @116447
"I don't tweet much but @115714 might be one of the worst companies I've ever had business with.  The scams and lies are infuriating. | @627515 Hi there! This is not the type of feedback that we like to see. Please send us a Direct Message, so that we can further assist you. -MM. https://t.co/rMApsV8PQY"
"Hi! hope you're having a good day @TMobileHelp - anything, in particular, you show going on with network in Springfield, MO today? Anyone else saying anything? Hopefully I get helped by Kirsten Hartford! (I've already restarted my phone haha) Attached is my 5th attempt at a test. https://t.co/adtSnu4NoD | @627879 Hey Jordan! I'm doing great thx! Send me a DM 📩📩📩 and I'll look into this asap! https://t.co/mn6KTF2tgi *RayNg"
@115911 u suck | @430746 Cara we absolutely don't want you to feel this way! Drop us a DM and we will check out your coverage! *KatherynA
@115911 can I still qualify for the pixel 2 deal using 17pixel2half promo code? I got my pixel 2 last week | @627881 Let's take a look at your eligibility. Send us a DM here. *JasmineS
"@115913 why in the world, mr. Legere cant anyone off your team call me,dear lord i have tried for 2 days to have someone off your team to call me | @620891 @115913 We are here to assist you in anyway possible. I have just replied via DM. Thank you *AlexSemsch"
"@115913 @115911 Received my iPhone X box today, no phone was inside. Seems like someone stole out of the phone and retaped it! https://t.co/EEd9DoauzE | @627892 @115913 Let's work together on a solution. Send me a DM so we can get started. Thank you! *AlissaFast"
@115913 @115911 Been on your customer service/retention department for close to an hour and counting to solve the issues but no help yet!!! https://t.co/MekgqryAgw | @627241 @115913 Hi! An hour is so long and we're here to help. Send me a DM so we can chat. Thank you! *AlissaFast
"@115913 @115911 Hey John, I got shipped a iPhone X box with no iPhone inside? What going on? https://t.co/f0D5Yr6Xeh | @627892 @115913 Oh no! That's not how it was supposed to be. Send me a DM and we'll chat about a solution. https://t.co/3sF8qpf2nx *AlissaFast"
"Hey @115911 wheres my $850 ? its day 34 
@115911 : https://t.co/XLgVGIeKnK | @128154 Let’s find out! DM me here https://t.co/xTjNVF3Ex4  and we will be right there with you. *KirstenHartford"
Been really happy since switching to @115911 but the only drawback is a huge spike in scam calls several times daily. What gives? https://t.co/BuQWsOJI4I | @627895 We want you to only deliver the best mobile moments. Send us a DM and we can take a closer look. *JeremyJ
@115911 service has been down for hours Wyd bud ? | @627896 We want you to be connected at all times. Come on over to DM and let us check this out for you. *JeremyJ
"Hour/30 on 📱 w/ @115714 4 a 2 min fix. They billed me 2 & spent an hour trying to not give me my money back full of 5 excuses #sprint | @627996 Hi Hasson, we want to help. Please send us a Direct Message, so that we can further assist you. -Resolution SupervisorDR"
"I'm so tired of cursing y'all out every two weeks @115911 | @311076 Let's put a stop to this, Ashley! Send us a DM so we can address your concerns once and for all! *WhitneyJ"
@TMobileHelp is 'Partner' coverage considered roaming? | @628122 Yep. You can roam both domestically and internationally and most of our plans cover both! *BrittanyJones
"bro whats wrong with @115911 today, i haven't had service ALL DAY | @628123 Hmm. That's odd. Have you tried restarting your device? Send us a DM and let's figure things out together to get you connected. *KeithM"
"@TMobileHelp  yes my precious has arrive today is gonna be a great day https://t.co/2HB3kBH2w3 | @628124 YASSS! 😁 I am so excited for you, Ladonna! Have fun playing around with your brand new iPhone. 📱 *BrittanyJones"
"Looking to make the move from the most unhelpful pair @115911 and @125607 What does everyone recommend? | @628126 We don't like the sound of this, James. I assure you that we'd like to turn your experience around. DM us so we can assist. *KeithM"
@TMobileHelp need help with the Jump Program. I returned the old phone by mail and you guys received it in your warehouse back in October 5 but it still shows that I own the phone. I’ve talked to different representatives and nothing has been fixed. | @628127 Hello! I want to make sure we get to the bottom what is going on! DM for more help.  https://t.co/JP7aKumWOa *AlexGreen
"@115913 can I get an extension on the Pixel promo?? I'd switch from Verizon today #unlimited | @628128 @115913 Hey! If your device purchase was before 11/3, we'd love to check out your options. DM me! https://t.co/3sF8qpf2nx *AlissaFast"
"Since this @115858 update on my phone I have no service without using my hotspot..might be time to switch from @115911 and go android 🤷🏿‍♀️ | @628130 Whoa, T! That's extreme! Reliable service is key and we've got to deliver! DM us and we'll get you some answers ASAP! *WhitneyJ"
I wonder why @115913 is not responding the the F up that @239217 and @115911 @TMobileHelp caused last night?? #HidingLikeAKid!! | @534409 @115913 I’m here to help with your concerns. I see your DM and will be reaching out to help. https://t.co/Et1Fu7xZtb *BarbPelotte
"@115911 without my knowledge made a $80 bill $92 adding these fees to what's suppose to be NO CONTRACT....  false advertising. | @628131 That's not our style, Carrie! We'd like to prove it! DM us so we can get started! *WhitneyJ"
"@115911 promotes NO CONTRACT bs... I have been with them for years thinking I pay $80 flat plus tax... without my knowing they add $12 tax | @628131 Taxes and fees are included in all of our pricing. If this isn't what you're seeing, send us a DM and we'll check it out *ErikS"
"@115911 when is the LGv30+ pre-order and I was wondering if it's possible if I can trade my LGv30 sealed not opened | @628132 Hey there, thanks for reaching out! Shoot me a DM and we can chat! https://t.co/ATjBsB3har *KristiJaxx"
"@TMobileHelp I’m getting inundated by repeated scam calls from bad numbers. Aside from blocking, is there any filtering you do on this? | @628133 Yikes! Spam calls are no fun! I would ❤️ to see what I can do to help! DM me here >https://t.co/x0QlmC72Qi< to get started! *EricaCardwell"
@115911 what's going on with my service? No service for over an hr now in Florida!!!!! Update Please... | @628134 Our apologies Althea. Are you in West Palm Beach? Send us the info in a DM so that we can look into this further. *KaeW
"@218362 @115911 I just picked up a Nest Secure w/ outdoor cam (haven't opened yet), can I add TMobile to it or is a cellular version diff hardware?
 https://t.co/8Fn6nCjGXd | @196079 Let's get you all the details, Brandon. Send us a DM and we'll get things going. *KeithM"
"@115911, you know what happens when your Panda Express #TMobileTuesdays code didn’t work? You know what happens when you left people hungry because they didn’t get their food? You know what happens? #TMobile..... YOU JUST MADE THE LIST! https://t.co/5pB0vXFmQO | @346346 We'd love to make sure you #GetThanked moving forward! Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann"
"So @115911 you apply roaming charges to my bill for talking on the phone with you https://t.co/3H3g0FfmZC | @628135 No really, let's figure out what's happening with the unexpected charges. Send us a DM so we can review your bill, Curtis. *KeithM"
@115911 having major issues.. full LTE bars but absolutely no data coming through or sending unless im@on WiFi. None. Is there an outage in NYC/NJ? Restarted phone numerous times. | @537813 Let's get this looked at right away. Can you send us a DM so we can dig a little deeper and keep you connected? *ErikS
"FALSE ADVERTISMENT!! RT @115911: @274061 Due to Panda Express Website issues, we have decided (cont) https://t.co/Yi74horyeA | @534409 @115911 @274061 @115913 Hey! We've got your DM and will be replying shortly. Thank you! *AlissaFast"
"Hey @115725 why is my internet so unreliable and slow all of a sudden? I have your most expensive plan. Maybe time to explore @115911. | @209814 Let's take a look at that. DM us, we'll get you the speeds you're expecting of us. *JoanO"
When @115911 charges you $40 more than what your receipt says.... Are you kidding me? @TMobileHelp @115913 | @432520 @115913 Hey! We want to make sure your bill is 100% accurate! We've got your DM and will be replying shortly. Thank you! *AlissaFast
Thanks #TMobileTuesdays #fuelrewards and @115911 @910 https://t.co/Hl16C7SALt | @531708 You are so welcome! This is one of my all time fav rewards! #FuelUp *TreBrewbaker
@TMobileHelp I bought an iPhone X from T-Mobile and got it on the 3rd. How do I add AppleCare coverage through y’all? | @628476 You're within the 14 day time frame still so good catch! Here's how to add on the PDP from your app https://t.co/drLR0I8jOG. *BrittanyJones
"I fucking hate @115911 ad i only had this service for 2 days🙄🙄🙄 | @628477 What's wrong? DM us, we want this to be the start of a long relationship. *JoanO"
@115913 Tried to add a line over the phone paid the 28 still no SIM card a week later what gives? | @227368 @115913 Hey! I'm here for you and would love to get you an update on the shipment. DM me so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"Why is my phone being so slow ? @115911 ya have the WORST internet | @157632 Oh my goodness! Where at, John? DM me your location so I can take a look at what's going on. https://t.co/wnPk0Kpe5r *BrittanyJones"
"@TMobileHelp question for you. I joined recently, and have 2 lines on the 55 and over plan. I just learned that because I'm a vet activation should have been free and 15% discount. Is that correct ? | @628479 We LOVE our heroes, and always want to make sure you’re taken care of! I received your DM and I will meet you bac... https://t.co/LGUaoospob"
The most reliable LTE ?????? @115911 @TMobileHelp https://t.co/6cpCEm11oy | @247067 Your cell phone coverage is important to us! Send us a DM so we can dig into this with you. *MichaelLabao
"@115911 yo I accidentally got the iPhone 8 Plus on jump plan is it to early to upgrade? There saying yes | @628480 Let us get in there and check all the options for you, John. Come on over to DM and we can chat more. *JeremyJ"
@115913 Losing a longtime customer today to the bad guys.  Customer service clown show has become too much to handle | @628482 @115913 Hey! We've got your DMs and would love to turn this around. We will be replying shortly. Thank you for your time. It's appreciated. *AlissaFast
@TMobileHelp @117159 Android Novemberr security update released yet my Note and Galaxy still stuck on July patch. What's up? | @554451 Hi! The #Uncarrier works to stay on top of software updates. Meet us in DM and we'll check on the status of your phones! *NathanLovato
@115911 trying to upgrade to a new phone | @478958 We can help with that! Send us a DM and we'll chat options with you! *ErikS
"T-Mobile Help is NO Help! Don't waste your time. I have been ""Escalated"" due to posting on Social Media! Ha! 😉🤣😂😴@TMobileHelp @115911 @115913 #customersince2003 #waitingforacallbacksinceSaturday | @346370 @115913 You're working with John's Executive Social Media team, and we've got your back. I just sent you a DM. *MattLegleiter"
bruh....@115911 @TMobileHelp how in the hell yall charge me twice for the iPhone X!? Y’all took my money on pre-order and y’all just charged me today in my sleep! | @628484 Oh no! Let's figure out what's going on! Send me a DM  https://t.co/so3NREySxr so we can look into this for you. *ChrisScott
because it's how them and Sprint make their money. That and billing you twice a month for the same month. https://t.co/0pwzAjKO8j | @239518 Hi Johnn! We’re here to help! Can you send us a DM? Thanks.  https://t.co/1Qq0aTgeAL *HeidiEsperanza
"Dealing with ID fraud, @115911 has ignored my fraud affidavit - both faxed and mailed in with copies of the police report and all other required docs.  They continue to send me collections notices. Called several times, awful customer service. Making a stressful time worse. | @628485 I totally understand that you want to get this resolved without any further delay. Please send me a DM, so i can ... https://t.co/X0B3wVlMiG"
"@115913 I am loving my #Pixel2 on @115911 , but 'My T-Mobile' doesn't recognize it or have an option to select it https://t.co/hZyU6mQKbD | @628487 @115913 Hey! I'd love to look into this and get you more information. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 @TMobileHelp @115913 Seriously? As a long time customer I really expect better customer service. Unbelievable. | @628488 @115913 I want you to get the care you deserve. I see your DM, Ben. I'll meet you back there ASAP. *AlexGill"
@115911 why your stupid app keep sending ppl to internet browsers?! Tryna pay my bill on the app not get sent over to some damn internet browser. | @628489 Let's take a look at your app issues. Send us a DM so that we may assist with your payment. *JasmineS
"@115714 Is there a reason your service is always ass? At home or on the go always ass and always in and out. | @600569 Hey, are you having issues with your voice, text or data? What's the make/model of your device? DM us for further assistance. - NA"
"@115714 my phone always gets slow around this time of the day! And i'm starting to get pissed! | @628643 We definitely don’t want this to happen again. I can resolve this for you. But first, you'll need to DM us. - CE"
"Hey @ATT, @119511, what’s your promos for incoming customers for the iPhone X? I’ve had enough do the horrendous customer service from @sprintcare! #newcarrierwhodis | @519781 Hey Christopher give us an opportunity to resolve your issue.  Please send us a Direct Message, so that we can further assist you. -CA"
@115714 you need more customer support in chat. Been hours waiting. #frustrated | @628645 Hi there! We're here and ready to help! What exactly do you need assistance with? -WF
"BABY JESUS @115714 I already pay $300/mo!!!! 😭🗣 HOW MUCH MORE DO YOU WANT FROM ME (Crying Tyrese voice)
https://t.co/8AxC8wXiSk | @166909 This is not the kind of experience we would like our customers to have. Please send me a DM so I can further assist you. -LP"
Sprint is the absolute worst. Can't load anything anywhere in Albuquerque 1x and 3G everywhere I go. @sprintcare #sprintisawful | @628646 Are you having issues with your voice & text as well?  What's the make/model of your device. DM us for further assistance. - NA
Ordered my new phone yesterday & it’s here already. That’s even faster than Amazon Prime. Bravo @115714 👏🏼 | @511070 That's great to hear. Thank you for choosing Sprint. - NA
@115714 has the worst customer service on earth. Auschwitz had a better customer service system than your company does. How does it take a month to mail someone a box so they can mail you back a damn phone? Maybe if your operators understood english... | @628647 This concerns us. Customer service is one of our main priorities. Please allow us to turn this around. DM us to further assist -Maria Q
@115714 I purchased a used iPhone but found out later that it is still under financial responsibility. Is there anyway I can still use the phone? The person who sold it to me has long since vanished. I hope you can help. It is a sprint phone and I am on the sprint network. Thanks | @628648 Yes you can provide us with the imei of the device just to verify if it is a Sprint device. -TR
"I swear @115714 keeps increasing the bill every few months for no reason. I'm completely annoyed & the service sucks out here. 🙄 | @628639 Hey, allow us to look into this for you. What issues are you having with your service and bill? DM us for further assistance. - NA"
I've never dealt w such bs from a phone company like @115714 never again | @628649 Hi there! tell us how we can change this impression. -JA
"I can either buy an iPhone X outright or do the payment program? No more $300 down ?? @115714 @sprintcare | @521535 @115714 Please send us a Direct Message, so that we can further assist you. We would like to provide you with the relevant information. -MH"
"@sprintcare why does my phone say LTE when I have no service??? | @628652 We definitely want to make sure your services are working 100%! Please send us a Direct Message, so that we can further assist you. -TT"
YALL RUIN EVERY SINGLE LAST ONE OF MY DAYS!! DUMB ASS COMPANY! @115714 | @628653 This is definitely not the type of feedback we like to hear. What can we do to help! -SV
"@sprintcare sucks so much i don’t even get service downtown!!! seriously get some more towers and upgrade your shit already! 😒😒😒 | @500790 Hi there Amanda, we don't want you to continue having problems. Please send us a Direct Message, so that we can further assist you. -KK"
"@sprintcare @115714 Looking to get the Note 8 or LGV30 what promotions do you have I found this on @125607 website and they said to check with you? https://t.co/jrCvbaUeKY | @157432 Hey there, you can check out our promotions at this link. https://t.co/OLXF2ShjmN -OA"
"wow I️ wish I️ could get the iPhone X like I️ planned but @115714 screwed me over for the third or fourth year in a row, I️ can’t remember anymore 🤷🏻‍♀️ can’t wait to finally switch | @628654 Hello I am sorry to hear this what is going on? why were you told you can't upgrade. -FR"
Phone broke and @115714 doesn't seem to want to help me with anything at multiple stores so hit me up on here if you need me | @628655 Yikes!  Can you please let us know exactly how is your device damaged? -TC
Why am I paying for phone service that doesn’t work?!?! @115714 | @628656 We would like to look into issue for you. Please send us a Direct Message so that we can review your coverage. -JJ
"Yall don’t deserve my money @115714 | @208203 Please send us a Direct Message, so that we can further assist you. - NA"
@115714 Your service at Nashville Intl Airport is terrible.  All of the Sprint customers were walking around the rideshare area trying to get a signal to get a ride.  Took me 20 mins! | @628657 We would like to review your coverage to further assist you. Please send us a Direct Message. -JJ
@sprintcare downtown sanantonio has improved and thank you for #magicbox but losing/missing lots of text messages today | @578901 Hi there! Let us take a look into this for you. Shoot me a DM to assist further. -JA
@115714 I'm sooo upset with y'all I don't know what to do...because when signing people up with services u should explain the deal clearly | @628658 Hey there! I can understand how frustrating this must me. Please send us a DM so that we can further assist you. -LH
@115911 y'all the freaking top of my stylus pen to my stylo 3 fell off and I cant use my pen now 😭😭😭 | @629022 Aw man! Gotta have the stylus on the Stylo! DM us here so we can assist. *BlakeT
"@115913 I was very happy with #TMobile  for 9+ years until recently when bunch of problems started. I realized I have to shell out money for every small thing/change I need on the account and I am not even directly responsible causing those... Not so great Customer Service :( | @629025 @115913 Let's dive in and get your account all sorted out, Noumit. Please send a DM our way; we're on this. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp How can I receive video messages sent to me? There is always an error and it never downloads, no matter how much ""unlimited"" data that I have available. &I get #poorqualityvideos when they do download. It sucks | @141678 This is right up my alley, shoot me a quick DM and I will jump on this right away! https://t.co/hzjqSun5Lf *TreBrewbaker"
"@115913 will you help me cancel @115714 to switch to @115911? Our bill is pretty high and our coverage is horrible. I drop at least 5 calls a day, no joke. | @589296 @115913 We'd love to have you on Team Magenta, Nicholas. Check out our Carrier Freedom program to help: https://t.co/eHNZ49126v! *MikeRice"
"@TMobileHelp So can u tell me y when u call your Comp, u have to speak to 7 ppl to resolve a prob? | @629026 That's too many people! I'd love to help out, so send me a DM  https://t.co/so3NREySxr, and we can get started. *ChrisScott"
I hate @115911 and I'm leaving them right now. | @629027 No way! Don't leave our side. DM us and let us know what's got you at that point. We're here to turn things around! *KeithM
@TMobileHelp why does my phones brightness keep going up/down on its own? how do I fix it? | @534051 Your phones brightness is adjusting on it's own?  Please click https://t.co/IvLqMUwEUf so I can see what's up!  I've got you!👊 *Frank Maez
"I've tried to place orders for the iPhone X 3 times and had cancel those thor 3 times cause of mistakes made by @115911 @115913 | @480306 @115913 Let's get to the bottom of these orders for you, Evan and get this going. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@139703 Your ""Executive Social Media Managers"" are a huge letdown today! Can you put me in touch with one of your best? | @626566 @139703 I want to ensure that you are fully taken care of. I will get a reply via DM sent out to you shortly. *AshleyNelson"
"@115911 @TMobileHelp 
Whats up with my internet!! 😡
#slowmo | @629029 Oh no! Let's look into this ASAP! Send me a DM and let's get to it! https://t.co/86MicZnF9C *WarrenCamp"
"@115911 Your service is horrible. Your staff is incompetent. How can u you remain in business? | @629026 We only want to provide you premium support, Queen. DM us and let's turn your experience around. *JamieK"
@115913 I didn’t see the credit that has been promised by CEO office. Could you please check my email? | @175990 @115913 I want to ensure that you receive what you were offered. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"@115911 couldn’t use my free bowl coupon @239217 yesterday because I couldn’t get any service. Do I need to switch carriers?? | @629032 I know how important it is to stay connected. Are you having trouble now? Shoot us a DM, and we can help get you back up and running. *JPL"
"@115911 yal got -1 MORE TIME to charge me with these random hidden “fees” on my bill. -1, keep trying me.😡 | @629033 We don't want anything hidden, Rosalynn. What do you mean? DM us, I'm sure we can straighten it out. *JoanO"
"@TMobileHelp hi, I was very happy to find out that my iPhone X arrived sooner than expected, but disappointed that the screen had a scratch on it. I called & cs rep said I need to pay a restocking fee to replace it and wait weeks. Is this true? Apple store offers full refund. | @629034 We'd love to look into this with our #MagentaOptions! Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann"
"@115911 shipping date keeps slipping nov dec this year or is it next year was 11/10/ - 12/1 /217 now 12/01 12/20 2017 or when can not get  answer | @629035 Hey John, we're happy to take a look at when your device will be shipping for you! Send us a DM! *TerriL"
"@115913 @TMobileHelp Am very disappointed with your company. So many mistakes & issues y your employees, I can't get resolved. Talking a good talk does not mean Anything if you don't walk the walk. | @612350 @115913 I truly want to dive in here to turn this all around for you. We'll be reaching out in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
@115913 @115911 this or less I feel is my average on tmobile in Las Vegas on iPhone 8. 😪 Network feels congested day or night. Still enjoy tmobile though! https://t.co/nDXJiNpQDU | @629712 @115913 I want the best possible speeds for you. We're on this; DM us here and we'll dive in. https://t.co/lH0SH5fy2m *MikeRice
@115911 if @AppleSupport don’t fix this I️ shit I’m switching to the Galaxy 8! 🙄 | @629713 What's going on with your iPhone? *JasmineS
"@TMobileHelp instead of getting a phone shipped to me, can i get it in stores? | @589339 Great question ! Shoot us a DM let's chat ! https://t.co/1ocOwOpmDJ *TaylorMichaels"
"@115913 @115911 after 15 years as a customer, I just had the WORST customer service experience I've ever had .. 40 mins, still at square 1 | @629715 @115913 I truly want a full resolution for you, especially after so many years. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp @115913 yo what is up with your app trying to open it on my phone and just won’t do it!?? Help, trying to look at my bill | @629716 @115913 Let's make sure your app is up and running! We're on this; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@115911 @TMobileHelp frustrated that you cheat customers on your buy one get one offers | @629717 That's not what we're about or what we stand for! Send me a DM so we can straightened this out ASAP! *AlexKimbrell https://t.co/GefRnVHVqu
"@218362 supporting ONLY @115911 is a horrible idea. They don't even cover an area within 10 miles of my house! @119511 or @ATT please! | @609975 Chris, are you a T-Mobile customer? Where do you live? We want to make sure you have a flawless experience with us. DM us! *TerriL"
"@115913 T-Mobile is the best cell company!! No doubt, but 49 days after hurricane Maria, this is the faster speed I can get at home in Puerto Rico 😢 https://t.co/laWhTytkpP | @629718 @115913 I want the best services and speeds for you, Roberto, after all that's happened. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@219531 @115858 @115911 so now there is no recourse for someone who bought a new iPhone X that has problems. Stuck w a phone til Dec that sometimes works | @629596 We definitely want to find a solution to this problem and get you a replacement ASAP. Shoot me a DM so we can assist. *JPL
"I need your help with something please @115911 | @613587 Of course, we're always here to help. DM us, what's wrong? *JoanO"
"@115911 :wanna pay 15$ to get two day shipping?
Me: sure 
@115911: your phone will be arriving between the 11/17/17 to 12/01/17 
Me: ... two days huh. | @629719 Hey Angel. Send us a DM and we can look into this with you *ErikS"
And why I gotta pay for you not to sell me shit @115714 | @629865 Hey there! Please send me a Direct Message letting me know how I can assist you. -SH
"@sprintcare @115714 And surprisingly guess what, after a 20 minute call, 8 days ago obviously no body got back to me within 24-72 hours, it’s been 192 hours and counting... so predictable | @123402 Hello.  Please let me know what this is concerning.  Thank you. -Felicia R"
Then finally @115714 sends me to another woman after an hour & 10 min . She’s actually helpful &  apologizes and says they took out two payments two days apart. 1 I authorized the other I did not #sprint | @627996 We understand that this is very frustrating and we will like 2 look into your matter.Are u currently on the phone with  representative? -TT
"Y'all suck @115714 | @629867 Hi there, these are not likely the feedback we like hearing from you. Please shoot us a DM so we can further assist you. -SH"
@116447 You're trying to raise prices for Sprint customers but you won't improve the sucky network? SMH. | @629868 We are constantly working to improve our network. Please allow us to check your service for you. Please DM US. Team @116447 https://t.co/1wRtY0Ek9u
"Hey @115714 i have the HTC BOLT 
Can i connect the Mobile Hotspot option to my PS4 | @124216 Hi there! To answer your question, yes you can connect your hotspot to your PS4. -JA"
"@115714 took 245 out my account and paid my bill after I preach paid it. Then tried 3 different exuses on me like i don’t have paperwork & emails and receipts in my face . They think we are stupid. #sprint | @627996 Your business is important for us, and we don't want to see you going anywhere! Please DM us so we can talk! -TT"
"@sprintcare trying to find out if there's a 4G outage in 11209 I can get 3-g perfectly on my phone but the 4G is like mud. On Tablet it works perfectly. | @629869 We would be happy to look into this for you. Please send us a Direct Message, so that we can further assist you. -JN"
I️ swear @115714 trains their employees to put their angry customers on hold forever then disconnect if I️ don’t hang up in time. | @629870 What's the issue? Let us know what's bothering you. - NJ
@115714 I’m getting really sick of your shit. | @629871 Hi there! Tell us how we can change this impression. I am here to assist. -JA
"This week Invalid sims!  Last week connect to itunes! 🤬 @115714 | @629872 Hi there, thank you for reaching out to us. What seems to be the issue? -MC"
"me @ @115714 when I’m paying for 5g lte premium service & my shit still won’t load: https://t.co/5B4oRP6jOt | @629873 Hey, thank you for reaching out to us! Having service issues? Shoot us a DM for assistance. -RW"
@115714 @116447 I LOVE my #MagicBox and my wife loves her #Airave3LTE I got for her office!! Love the service and look forwards to VOLTE and things improving more!! Just go easy on the price hike please! 😀 #Sprint | @144152 We love to hear we've satisfied another customer! Let Team @116447 know if there is anything else we can assist you with.
"What’s the point of make an appointment at the @115714 store if you can’t be helped on time 🙃 | @390915 This is very concerning to us are you still at the store? Please send us a Direct Message, so that we can further assist you. -TR"
"It stopped raining which means my data is working now !!!! #sprint 😑 | @629874 Hi there, thank you for reaching out to us. Please send me a Direct Message, so that I can further assist you. -MC"
"My @134202 phone is now active on @115714. Pro tip: coming from the Pixel or many other phones, you'll need a new SIM. After I got that, the store rep was able to swap service, though it took a few tries to get the network to sync up. Good now though! | @140966 Hey! We're glad to hear that you are satisfied with our service thus far. If you have any other issues, feel free to reach out to us. -MM"
"I go today to pick up my watches and they have two pink watches, I ordered a pink one for my wife and a black for myself, now I have to wait probably just as long as I had to initially, what can be done for an over four year loyal customer? @116447 | @629875 Please send Team @116447 a DM with your concerns and contact info, we will review for you."
"Customer service at the E. Commercial Blvd sprint store sucks @116447 I have been inconvenienced by this store with my phone and apple wathes I ordered two watches 9/19/17 to be told just last week that they can’t find my order number | @629875 Sounds like Team @116447 needs to review this matter for you. Please send us a DM with Sprint number, we will reach out. https://t.co/YYczEiR1c4"
"Even with the iPhone X @115714 ‘s service still sucks | @629876 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -GT"
Literally the worst/appalling service from @115714! This treatment is despicable and will not be tolerated! I'll be calling headquarters 😡 | @629877 Hello! Please tell us why you feel this way. We would like to help in anyway we can. -WF
"@116447 I wanted to let you know that Michael & Kathy (PICI Team) took care of my latest problems in just 2 phone calls, AMAZING T.Y. | @629878 We are so glad we were able to resolve! Thank you for your positive feedback! Team @116447 will ensure your kudos are passed on."
"@115714 when will my #iphoneX order will be updated no movement bought in 10/31/2017. @sprintcare how long it takes to make the shipment 📦. Where is my tracking number??? | @629879 Hey there! We appreciate that you reached out to us. Can you send us a DM, so that we can take a look into this? -CO"
"@sprintcare I want to switch my phone number. I do not want a current number to be lost, but to port it out. Can I do this? Phone rep tells me, port = cancel and there is no solution. | @629880 Do you want to port it over to Sprint. Please let us know. Let us continue the conversation via direct message. -CO"
@115911 quite disappointed with the @70562 promo from #TMobileTuesdays . Spent a lot of time editing and working on the layout of my pictures and then the promo didn’t work. Don’t give out promos that only work for one item. Gives a bad taste for @115911 & @70562 | @630398 Hey! Can you please send us a DM about this so we can take a closer look and see what options we have to assist? *TerriL
"I missed the @115911 Pixel Promo because @136221 took longer than expected to ship my phone :( loving my pixel tho.😎 | @206090 Congrats on the new addition to your mobile inventory, Aldo! Feel free to send us a DM and we can talk more about the promo. *JeremyJ"
"Hey @TMobileHelp I'm in Canada, and have been having all sorts of issues and now my phone won't send any text messages. Can you please assist!! | @630399 We're happy to help! DM me, and we can get right to work. :) https://t.co/bwHAQCkoRc *DuncanWorks"
@TMobileHelp is It normal for ur sales guys to hound u for ur SSN? This guy was brutal didn’t even ask for my name or why I️ was calling! Hello AT&T! | @630400 Your privacy and security are our #TopPriority ! Let's make sure you're all taken care of. DM me plz :https://t.co/6NxKsl5RJm *JoshHenegar
"@TMobileHelp 
I called in last week but our tower is still not operational. Please help https://t.co/YGEiuTUOnE | @588499 You deserve the fastest speeds possible - shoot me a DM and let's get this fixed! https://t.co/93XwcSKFIy *RayButler"
"@115911 really knows how to fuck over people and there money! | @630403 Oh no, SnowBunny. We only want to bring the best moments to your mobile experience. Send us a DM and let's talk. *JeremyJ"
"@TMobileHelp Im trying to upgrade my iPhone 6 Plus to the iPhone 8 Plus with the $300 promotion but its saying my phone isnt eligible. Help? | @590872 Hey Thomas shoot us a DM!! And I'll work on getting that trade in eligible!!
https://t.co/KQh917xfZf *SurDuaneMcGurn"
@115911 Your reception indoors is complete garbage in the Mulberry/ Lakeland region. | @630405 Having strong connection is important to me. Let's take a closer look to see what's happening. Send us a DM. *RickK
@115911 thank you for being this for us with @910 discounts on some Tuesdays. #TMobileTuesdays https://t.co/SF9p54SM7O | @458285 Yasssss! You deserve it! <3 https://t.co/zXrDYDCnIa *Bridget Wren
@115911 sucks.I have to pay double the down payment that I had to before due a cs rep telling me I had to run another credit check. | @630406 We want you to have the best experience with us. Let's take a closer look to see what we can do for you. Send us a DM! *RickK
"@115911 @TMobileHelp @115913 What’s going on in Boston? Atrocious speeds from Back Bay through Downtown to Cambridge tonight. https://t.co/YpO6HR9k71 | @630407 @115913 I want to look into this with you, David. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson"
"Yo @115911 @115913, just got a new iPhone today and you guys forgot to activate my sim. #notcool | @630846 @115913 We'll get that activated right away, Viet. DM me https://t.co/Nr93OTtXRx *TaylorBest"
"@115911  it’s been over a week since I left your company and you have not unlocked my phone.... a phone I own!! At this point that is theft.... you have basically stolen it.... I’ll file a police report today!!! And call my local news station | @630938 Hey there, Heather. We take things like this very seriously and would like to talk to you more about this. DM us so we can. *MelindaR"
"@115913 @TMobileHelp just found a charge of $12.95 I don't recognized, my old phone is stolen n been try to delete the devise & reset the email the link to it but was not success..changed password already pls help | @631402 @115913 Let's get to the bottom of this and sort out that charge. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 upset traveling in 24 hours my iPhone X is carrier locked I paid full price ! | @433392 Hey there Rafael. Let's take a closer look into this, and see what we can do. Send us a DM. *RickK"
@TMobileHelp if I’m on someone’s family plan & my current phone is paid off. Can I go into the store & buy (pay in full) a new iPhone without having the person whose on the account with me? | @253603 Hey there Melissa! Meet me in DM here https://t.co/XnESpSZVr6 I'd be happy to help! *EliseBlake
"@TMobileHelp how can all managers at customer support happen to be in a meeting at the same time? Very irresponsible, specially when there’s an account breach. | @631404 Yikes! This is not the experience we want for you! Shoot me a DM, and we will look into this for you! https://t.co/jjKemKyHlV *AlexisGovea"
"@TMobileHelp you guys need to change the rules about returning online orders, customers should be allowed to return items to any corporate store without being told they can and then get embarrassed at the store by finding out it’s not allowed it’s BS and has to be changed!!!!!! | @411095 Hey Avni! Shoot us a DM and let's look into this together and make sure we get you taken cared of. https://t.co/znHA9pL0mM *BrendanLee"
"@115911 @TMobileHelp @115913  this is not what I want to hear after spending $2000 for two  Pixel 2 XL phones!!! I have 5 on fam plan I want to switch from ATT https://t.co/32t5ufNBSH | @631408 @115913 We're on this for you, and we're ready to dive in. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp @115913 poor customer service today trying to figure out the issue with my shitty refurbished s7. Getting really tired of paying good money for bad phones. | @253547 @115913 I want that device to work great for you, Steve. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 wanna hook me up with a Free IPhone X case? | @523292 We can look into what deals we have available on a case for you Shaun, send me a DM! *TreBrewbaker"
@ATT & @115725 y'all give free upgrades? Cause @115911 DONT and im tryna switch to somebody else I been a loyal customer to long | @471815 Your loyalty is truly appreciated and we certainly don't want you to leave us! Please DM us so we can discuss your upgrade options. *BlakeT
"@115714 why is everything such a hassle through your shitty service? https://t.co/ZBno60JVI9 | @631590 Hey Wade, this is not the kind of feedback we like to hear! How long has the issue been happening? Where are you when the issue occurs? -RW"
@115714 why is everything such a hassle through your shitty service? https://t.co/ZBno60JVI9 | @631590 Is the issue impacting anyone else in your household or around you? Does the issue happen in one or multiple locations? Let us know! -RW
"shout out to georgina at @115714 who was a pleasure to chat with and was very helpful | @631591 Just for confirmation, were you and Georgina able to get to the bottom of your issue and have things sorted out? -TC"
Oh baby. Expected delivery after 11/21... but guess what came today!??!  #iPhoneX  is in the house. Didn’t even order a case yet. Not taking any chances.  @115821 will have it here by tomorrow. Thanks @115714 for getting it here early https://t.co/VVHMoGGpg2 | @631592 We're happy to hear this. Do enjoy your new device. - NJ
"#sprint wtf is going on. I can’t connect with a representative | @250285 Hi Brittany, I am here to assist, Please send a private message so that I can help. -AF"
@116447 the way Sprint's trying to save money to their bottom line is at their customers frustration last time I had a problem it took a month to resolve it and then you did the person who resolved it did not resolve it they lied to me my contract with Sprint is up in Dec. | @609779 Allow Team @116447 to look into the matter. Please follow and DM for assistance.
"@115714 just FYI your n. Broadway store in chicago is the worst ever. Have a grwat day! | @525742 We will like the opportunity to look into this for you. Please send us a Direct Message, so that we can further assist you. -JJ"
"An iPhone X on @115714 is like a Ferrari on a dirt road... just a waste. | @631593 Sorry you feel this way! If you have questions about your Sprint service or account, we'd be glad to asst."
"Have never had worse customer service from any other industry. @115714 and NOBODY from corporate or anywhere else can seem to fix this | @631594 Lets look into this for you. Please send us a Direct Message, so that we can further assist you. -JN"
Sprint Sucks!!!!!!! #MrCarpeDiem #Sprint @115714 https://t.co/Os95zEu8r2 | @631595 Hi there! Tell us how we can change this impression. -JA
"@115714 since when you can't put money down on a phone to upgrade?? | @631596 If yes, based on your credit class, it will determine whether a down payment is required or not. -SM"
"@115714 since when you can't put money down on a phone to upgrade?? | @631596 Are you referring to making a down payment, on the device you would like to upgrade to? -SM"
Idk who’s service is worse @115714 or @116136.  but tbh it doesn’t matter at this point bc they can both kiss my black ass. | @631597 Hi there! tell us how we can change this impression. -JA
SNAP NOT LOADING & I CANT TYPE THE LETTER I WITHOUT IT MESSING UP SMH @AppleSupport @115714 GET IT TOGETHER | @631598 Hi there! Let us take a look into this for you. Shoot us a DM to assist further. -JA
"I've had trouble with cell carriers before, but never has a company sucked as bad as @115714 @sprintcare | @631600 We will be happy to look into any service concerns you may have. Please follow and DM us with more info!"
Honestly idk why I'm still putting up with you guys. 🖕🏻@115714 😅 | @364615 What makes you feel this way about us? Please let us know. -CO
"I’ve been a faithful Sprint customer for so many years now and I’m 👌🏽 close to leaving. This particular sprint store has screwed me not once but TWICE. Eff that. @115714 your store at Zona Rosa (Kansas City, Mo.)  sucks!! | @631601 Oh no! Hey Faipa, we would like to hear the full story. Would you please send us a DM so we can communicate more freely? Thank you. Ange L"
"My #opensignal TRUE Speed Test on #Sprint 4G | @631602 Let's check on that service for you. Please send us a Direct Message, so that we can further assist you. -JN"
"@115714 y'all suck I never have service so I'm making the move to @ATT | @631603 Hi, we'll hate to lose you as a customer. Please send us a DM so that we can further assist you. -RA"
@115714 wassup ? Let me know something im tryna get the 8 https://t.co/bhdNiqzy3p | @471815 Good evening. Please send a DM so we can properly assist you with your upgrade request.
".@115714 customer retention is a real pain in the ass. You will be on hold a long time as they delay. | @631604 Your business is important for us, and we don't want to see you going anywhere! Please DM us so we can talk! -TT"
"@115714 y'all killing me!!!! My service sucks!! | @631605 This is very concerning for us to hear. Send us a DM, so that we can look into this for you. -SD"
"Worst experience with @115714 representative rude, wouldn’t helped and hanged up on me. Was told my bill was going to be cheaper, but is not | @631606 Good evening. So that I can better assist you, please send me a DM. I will be happy to assist"
"PM’n you right now @115725 & I️ think @115714 is losing a great customer https://t.co/GUG6g7bVX9 | @629876 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -GT"
"So I've got two magic boxes from @115714 that were working up until 3 days ago, but now neither one will connect to LTE zip codes 12561 & 12486. Been complaining that data connection has been inconsistent for a long time now, the recent problem is 3 months. #help @116447 | @122984 We will have an analyst reach out to review this. Thank you. Team @116447"
"@115714 Why does my phone say ""LTE"" but my internet is like a 14.4 modem running windows 3.1?!😡 #slowinternetisslow | @563383 We will be happy to look into any service concerns you may have. Please follow and DM us with more info!"
"Everyone needs to check their @115714 accounts for suspicious sprint activity. They are basically the Wells Fargo of phone companies #sprint | @627996 I appreciate u bringing this to our attention, so that we can deal with this immediately. Pls DM us, so that we can further assist you. -TT"
"Everyone needs to check their @115714 accounts for suspicious sprint activity. They are basically the Wells Fargo of phone companies #sprint | @627996 Good Morning Mr. Harris, were you able to get this issue resolved? Please provide feedback so that we can assist. -Resolution Sup KS"
@115913 @TMobileHelp can you please apply 20%  #hoookedup promo to my account? | @631661 @115913 I’m here to get you the best possible pricing for your plan. DM me for options https://t.co/Et1Fu7xZtb *BarbPelotte
Pleasantly surprised at my call w/ @115911 today. Broken phone and apparently ins was somehow taken off my acct. | @632006 Hey Victor! What happened?! Shoot us a DM with more info and we'll check this out ASAP. *ValerieP
"@TMobileHelp Hiya! Will I be able to use my T-mobile phone while in Xpu Ha, Q.R., Mexico? And if so would it result in roaming charges? | @480758 Great question! Send us a DM: https://t.co/xKrpoFD6ya for more deets! :) *ColleenLicudine"
@115911 I have a family of 3. Is some some special deal for that or it has to be a family of 4 | @519886 Let's make sure you and your family have the best of what the #MagentaFamily has to offer! DM me! https://t.co/n6tQTx28XN *OliviaStewart
@115911 was there a general announcement on what's happening with yesterday's Panda Express fiasco? Bummed I wasn't able to access the online ordering. | @632009 We're continuing to work on this with our gift partners to make sure you still get thanked! DM me here: https://t.co/EoqAVShpFT *AustinWebb
"What happened to the great @115911 customer service that convinced me to switch in the first place?  Now I have no coverage, and have wasted over 10 hours on conversations with a new rep each hour.... | @450099 @115911 Hey Lizzy! I'm totally here for you! Meet you back in DM :D <3 *BialyQuinonez"
@TMobileHelp when does the pixel 2 promo end? | @632010 Hi Monte! The Pixel Promo ended Nov. 2nd but if you purchased your device before then you'll have until Nov 30 to register. *JoshHenegar
"@TMobileHelp when does the pixel 2 promo end? | @632010 Send me a DM, and I'll help answer any questions for you. https://t.co/6NxKsl5RJm Thanks a million! *JoshHenegar"
@115911 never in my life have l felt so #discriminated against for being #disabled. l have been with you since 1999. l had someone on the phone listening to your #abhorrent #behavior. lf you are #disabled stay away from @115911. #discrimination #disabled #Unacceptable | @632011 Oh my! This is absolutely not what we like to hear. Send us a DM and let us know more about your experience. We're here for you. *KeithM
"@115913 @TMobileHelp just visited a T-Mobile partner store owned by Verge. Nice people, but didn't know any thing about binge on, I had to tell them about. Looking to restart my hotspot service and will be traveling wonder how many devices can stream w/ binge on via hotspot? | @346690 @115913 We're here for you, Andy! DM us and we'll answer all your questions. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 i had my s watch stolen  and i have it on EIP also i think customer care messed up with my bill | @632012 @115913 We're on this for you, Yashveer. Please DM us and we'll explore all the available options. https://t.co/lH0SH5fy2m *MikeRice"
"Seriously debating on switching phone companies, because @115911 has been slacking lately 😠 | @632013 We want you to have the best experience with us, Karen. Let's take a closer look and make things right. Send us a DM! *RickK"
@27376 So do you have any financing plans for note 8 case? Or via @115911 cause the mophie juice pack for note 8 is all I care for. | @332011 Hey there! I'll meet you in DM to make sure you are getting the best options through T-Mobile! *EliseBlake
"@115911 when am I supposed to be getting my rebate for my galaxy s8? It's been months! Ridiculous | @632014 Hey David, we know this is important. Send us a DM and we can take a closer look for you. *TerriL"
"Just want to thank @115913 @115911 for the photos of people in caskets and parole information of the last person to have my son's warranty replacement phone.  Just wondering if this is what we get after nearly 20 years. | @632015 @115913 I truly want to sort this all out for you, Jennifer. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"So I'm on my way to McDonald's in Canton, Ohio.......then I thought.....real-world speed test 🤔?? @115714 @116447......What kind of alien satellite did y'all steal to do this?? Imma check this through my day https://t.co/mYTDq11AFg | @632504 Team @116447 would love to tell you , but the aliens won't let us."
@115913 & @115911  let's talk! Looking to switch 3 lines plus add a 4th BUT on contract ... | @632654 @115913 We can help you get out of that! We'd love to have you; check out Carrier Freedom here: https://t.co/eHNZ49126v. *MikeRice
"I am getting Error 500 when I click on 'Check Voicemail' link in my @115911 @18394 https://t.co/NTn26enpNK | @563207 Hmm that's odd, Matt. Let's see what's going on and get to the bottom of things. Send us a DM so we can review. *KeithM"
What's wrong @TMobileHelp ? Congestion in Bay Area? Slow internet today... surprising | @632655 Hey there! I’m happy to help! Shoot me a DM so we can take a closer look! https://t.co/3hyhCiTfQi
@TMobileHelp having issues with a recent phone upgrade the wife and I did. Mixed messages from people. | @632656 Congrats on the upgrade! I am here to separate the messages! Please send me a DM to get to it! https://t.co/jg1YyB1ZS7😇 *CherneilRandolph
"@115911 your webpage says pixel 2 promo is good till 12/2, but your reps say it expires 14 days from receipt, what gives? | @632657 Sorry for any confusion. You would have needed to purchase the device by Nov 2 but there has been additional time... https://t.co/UtLdjc7Sp6"
@115911 will forever and always give me the biggest headache @115913 I promise I try so hard to give your company good reviews but the customer service absolutely sucks all the way to management. Everytime I call I'm nearing a stroke. | @632658 @115913 I want to turn this around for you. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
"@TMobileHelp Thanks for messing up my Mobile Tuesday acct with your last update! Oh, and thanks for deleting my rewards too. | @632659 I would love the opportunity to work with you & see how I can help. Please DM me to get started. https://t.co/VPw2v7TEeD *HiginioAguirre"
Bout To Fire @115911 No Service Having Ass | @632660 Ah dang!!! Shoot us a DM here to check your coverage out. We've got your back! *ValerieP
"I wish @115911 would’ve told me i had to pay for the whole Fucking phone to upgrade when i switched!!! Poo ass service anyway!!!! | @632662 We're here for you rrb, DM us the details for you experience so we can address any questions you might have. *KananiB"
"Hi @115911 Over the past week I've gotten a different answer for every different person I've talked to. There was supposed to be a call back tonight, but none came. Been a customer going on 10 years. Really disappointed right now. | @632663 Disappointment is not the name of our game. We want to ensure we find you a resolution. Send us a DM so we can assist. *JasmineS"
"Happy Wednesday a @115911 employee faked placing my pre-order for the iPhone X and stole my credit card information instead... | @632664 @115911 Hi, Rahul! I just replied to your DM, I'll meet you back there. *ByronEdwards"
"@115913 New iPhone X is delivered today. Open it & get an error there is a problem with the camera. Contact customer service & am told I should return to the store and pay another $291 - for a total of $582 oop- rep says yes. SERIOUSLY not happy customer. | @632666 @115913 I want a working device in your hands and for this to be a smooth process for you, Michelle. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
Wtf @115911 supposed to be that fastest at? I know it ain't data speed. | @632667 Oh dang! What are you experiencing? Shoot us a DM and we'll check your data coverage out ASAP. *ValerieP
"@115714 you making all this money but having foreign call reps lie to me about upgrading my phone. Nothing but a scam and the worse service in America please sale | @632692 Please tell us, how can we be of assistance? Are you trying to upgrade your device? -KA"
"@sprintcare Care to tell me how to delete on updated voicemail app for Galaxy S5. Used to be 3 dot in upper right, no longer there. Highlighting multiple messages gave no option either. Also no settings button anywhere, just mailboxes. | @632693 Just to clarify, your voicemail app was updated. Are you requesting information to restore the voicemail settings to the old version? -CA"
"@sprintcare Care to tell me how to delete on updated voicemail app for Galaxy S5. Used to be 3 dot in upper right, no longer there. Highlighting multiple messages gave no option either. Also no settings button anywhere, just mailboxes. | @632693 Hi Chris. No problem we will assist your issue, kindly give us a moment while we locate this information for you. Thank you. -CA"
@sprintcare Is a kit the phone and sim? | @338424 Hey there. Can you tell us what you are referring to? Are you referring to the SIM kit or Return kit for devices? -KW
"I couldn't watch the game on my train ride home because of your slow ass network, thanks alot @115714 | @632694 Hey, this is not the feedback we like to hear. Can you please follow us and send a Direct Message. In order for us to further assist. -AD"
@115714 you have garbage service and I will be changing services... that will be all.😤 | @632695 Hi there! This isn't want we want to hear. This concerns us. We don't want you to feel that way. -JA
@sprintcare when your friends tell you your phone sucks https://t.co/B9cOwGw04v | @494722 We would like an opportunity to look into this for you. Please send us a Direct Message so that we can further assist you. -JJ
"@sprintcare 
Please Let me know how I can get some help for my issue that I have called over 10 times and no one can help! | @632696 Hi there, thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -RM"
@115714 LG G4 well documented issues and no recourse for customers. That sucks. | @632697 Hey there! How can I be of assistance to you at this time? -JJ
My mom is under my bro family plan on @115714 she wants to get the @117159 Galaxy Note 8 at @116062 during Black Fri ($300 gift card on installment deal) Can I(daughter)go in Target and get the phone for her if I have the Sprint Acct pin? Thx | @632699 We like to further assist you please send us a Direct Message so that we can further assist you. -JJ
"@sprintcare if i buy a dual sim note 8 in the middle east, will my american sprint sim work? | @447825 Thank you for reaching out to us. kindly send us a direct message to further assist you. -CO"
"@sprintcare hey, i want the pink galaxy s8, but it's not available via the website, but i really want it | @631591 Hey! Have you tried visiting a store to check this or have yu contacted our Telesales Department concerning this? - JM"
So annoyed with my service right now @115714 | @632700 Hi! This isn't something we want to see. Can you tell us what's going on? We'd like to help. -CD
"Fuck @115714 tho 🤷🏾‍♂️ | @632701 Hi, we definitely want to work with you on this. Please send us a private message and elaborate on whatever issue you may be having. -NJ"
@sprintcare is this real? https://t.co/vWOWtw7rll | @632704 Hi there! Yes the price is real. You can visit this link provided https://t.co/6MLPUeNvOB for more information. -JA
I dont know ANYONE that is happy with @115714 . Its actually baffling that  this company still exists. Get your shit together | @632705 This is not the type of feedback we like to get. Is there anything we can assist you with? Please let us know. -ES
"@115911 what is going on wijth your company?! Without your #WhiteKnight @115714 I hope you guys tank! 

Returned product 2 months ago, still being billed...staff can't help...go figure | @189419 Hey Joseph, how can we assist you today? -AO"
"@115714 Is there a trick to get better coverage? | @346770 Send us a DM, so that we can be able to do so. -TC"
"@115714 Is there a trick to get better coverage? | @346770 There really isn't any trick to get better coverage, however we can assist you so that you can be able to receive great coverage. -TC"
@TMobileHelp once again I have to waste time with fixes my my bill since you can’t ever get it right #Magentasucks #unhappy #disappointed | @555536 Oh no! We definitely want to turn this experience around!! Meet me back in DM. *KurtMartin
"@115913 @115911 I applied for 2 lines free back in November of 2016. They gave me only one of those lines free. I've talked to 9+ representatives over the course of months. All said they would fix it. And still nothing has happened!!?? What happened to customer service?? | @633994 @115913 Let's get to the bottom of this and sort out these lines, Darren. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
yo @sprintcare y’all keep raising my bill. it was $98 last month and now it’s $114. this is why i’m switching to @TMobileHelp | @633995 *Chants* Make the move! Make the move! Our #MagentaDoors are ALWAYS open for you to make the move! :) *ChasityScanlanSevao
Hey @115911 i have two lines but got my service in June. Do i get free Netflix too??? | @592368 Appreciate you reaching out. If you have two lines at standard rates on our T-Mobile ONE Voice plan with taxes & ... https://t.co/TackAIoUa4
@TMobileHelp my billing is wrong every month and we have been loyal customers for years...7 lines and so ready to get out of tmo | @633998 It's so important that we get the bill right every time! Send me a DM. I know I can help! https://t.co/iq4B8dCJFx *JessicaBrenhaug
"@TMobileHelp Amazing service tonight thank you Kai | @630408 Right on, Sharon! So glad we could help you out tonight - that's what we do! :D *AlexKimbrell https://t.co/GefRnVHVqu"
Y’all getting me tight with this busted ass service I’m getting from y’all in DC @115911 | @633999 Hey! We're here to improve your experience however we can - send us a DM and we can chat! *TerriL
"@115911 couple months ago I did a jump and thought I was getting the bundle free. I such know better I end up with $ 80 added to my bill. Next time I do a jump not adding any bundle and no I can't take it back I paid 3 months so far | @634000 Hey there, William. We want to talk to you more about this! DM us so we can look into this for you! *MelindaR"
@115911 not cool. Sent me a defective Tablet. Confirm my return and reorder. Email less than 1hr ago says delivery 10th. NOW BACKORDER????? | @634001 Totally understand that this order hasn't been the best experience for you. We want to make sure you have accurat... https://t.co/vFfcePlWoZ
Hey @115911 question about an email I just got. | @399045 We're happy to answer any questions you may have! Send us a DM with the info and we can chat. *TerriL
@115911 your 4g Lte suck lately in LA area. https://t.co/fXInQy3aO1 | @634002 Oh my! Let's take a look at what's going on in your area Juan. DM us and we'll check out what's going on with your data speeds. *KananiB
"@115911 are you still offering thepixel 2 offer? | @634003 Hey! If you purchased the Pixel2 before 11/2, we can assist you in adding a line to qualify for the promo! Send us a DM :) *TerriL"
@115913 How can a 10 plus year customer with 8 lines on his account JUMP his phone to a iPhone X without having to spend $340. #TMobile | @634004 @115913 I want you to be able to complete a Jump upgrade. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
@115913 just upgraded and received 2 iPhoneX's. Do I get shipping labels to return my 2 trade in phones to you? | @634006 @115913 Let's get your trade in devices all sorted out. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
@TMobileHelp You guys fixed it!!! Johnathen in customer service needs a raise or promotion! He rocks and fixed it. Super dope!!!! | @634007 That is awesome!!! I will totally forward up your feedback <3 YAY!!! *KaylaKnowles
"@TMobileHelp I tried to get the iPhone X today but they said they’d have to order it and it’d take 3 weeks, so I got the 8 Plus instead. Could I return my phone in 3 weeks and get the X? | @169783 I can definitely get you more details! Send a DM my way and I'm on it! :D https://t.co/senzStoecA *HillaryTurner"
Liar #scamartist #usury #scammers #KRR #badbusiness #goodbye Who wants my business @115714 @115911 @TMobileHelp tired of unethical @115725 #scamming @VerizonSupport https://t.co/WrcFPXMBLb | @291335 We win awards for being the most ethical company around. https://t.co/rtuSYGXSWJ Meet me in the DMs https://t.co/sBIVWmm6X2 *EddieGough
No service in my own home! Its time for change. @115911 your hot spot box is no good as like your service. Good day! https://t.co/NgJfzCkAO8 | @634009 No way! We want your coverage to be great! Shoot us a DM with more info to check this out ASAP. *ValerieP
@TMobileHelp I hate how I always have to restart my phone just to get a signal | @634013 This is not what you should have to do to be able to use your phone. Please send us a DM so we can help you tonight. *StaceyMedranoLopez
@TMobileHelp where can I make a complaint? | @634007 T-Force is here to help!!! We would <3 to review this further for you please send me a DM https://t.co/jXx14qL974 *KaylaKnowles
"@TMobileHelp @115911 I thank you for all you do and I’ve been pleased with you all these years. I’m not planning to change... but you did me wrong in selling me this case over the phone. Smh not what I was expecting. Mood colors don’t change and it looks like I’m holding a 🍭 https://t.co/XcBcKpGfQC | @634017 I’m sorry this wasn’t up to your expectations, but I’m sure I can help you out! Shoot me a DM. https://t.co/VPw2v7TEeD *HiginioAguirre"
"@115911 I’m ready to switch from @115725 , hows your customer service? | @634018 I would say our customer support is more OP than #ArdentCenser at #Worlds2017! Send us a DM! Let's get you on #TeamMagenta *RickK"
"If you ordered the @115858 #iPhoneX from @115911 and it arrives damaged, GUESS WHAT? You will NOT be refunded your $300 BUCKS for 30+ days! #ItHappenedToMe @85584, what’s your policy? @115990 | @632666 We are truly committed to exploring every option to take care of you. We'll meet you back in DM. *MikeRice"
@TMobileHelp fuck. I need a better wireless provider whose LTE signal actually works unlike these scam artist assholes known as T-Mobile | @180733 Hi there! Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks
"@TMobileHelp very disappointed in your Virginia Beach BLVD store. I would like to inbox you the problem? | @634019 Hey David, shoot me a DM https://t.co/zMHlDmwgGJ -- we got you covered! *VictorianLang"
"So fucking pissed. @TMobileHelp will not refund the charge someone made with my stolen card.  Please everyone, do not use any T-Mobile products. | @634020 Whoa!! That's not what I like to see!! Shoot me a DM so we can figure out your options!!  https://t.co/HTgeLMEYEm *DonHebron"
@115913  please help me out!!! | @634022 @115913 I can help you Melanie. I just sent you a DM and look forward to working with you.*JasonYaddow
"@TMobileHelp Quick question, I have 7 payments remaining on my JUMP! lease, can I pay all the remaining lease payments + purchase option price to get out of JUMP! and keep the phone or do I have to pay the remaining payments each month before purchase option? | @217241 Hey, that’s a great question and we’d love to go over it in detail with you! Follow this link to DM us. :) https://t.co/SVhS3HeZe3 *LivFord"
@TMobileHelp Any idea if you’re getting a new shipment of iPhone X’s and if orders will ship early? | @479035 The iPhone X is a sweet phone! Meet me at the DMs https://t.co/sBIVWmm6X2 *EddieGough
@115911 @115858 I need y’all to get I️t together. You’re playing on my line. | @634023 What's going on?! Shoot us a DM with more info and we'll assist you as soon as we can. *ValerieP
"@115913  please message me back!!! | @634022 @115913 We here for you, Melanie and we're always ready to dive in. Click on my picture to DM us. https://t.co/lH0SH5x9qW *MikeRice"
"@115913  can you please get ahold of me I’m having issues with costumer service and I’m a costumer. | @634022 @115913 I only want the best possible service for you, Melanie. We're for you; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp Please Help 🔓 my Samsung Note8 (direct purchase 3d ago). Device 🔓 App, says No! Sorry I accidentally DM 1st. | @634024 No worries, Watson! The Note 8 is super easy to unlock :) Shoot me the receipt from Samsung and I'll help https://t.co/dzjAJQ2bkx *SoRaYi"
@115911 someone has my email address listed for their account. I do not have a a mobile account. Get your customer to change their email. I'm getting order information / his home address. | @634025 Jesska we need to look into this ASAP. Please send us a DM so we can rectify this. *TerriL
@115913 Hey Jon how do I start my Netflix service after changing over to t-mobile | @634026 @115913 Netflix is awesome and I want you to have it. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"Lmao so @115911 charging $ 8.00 to talk a representative over the phone now.🙃 #ISSASCAM🚮 | @634027 Hey, that's not right! Can you please send us a DM with more info so we can look into this & clarify for you? *TerriL"
"@115911, screwing customers over since 1994, isn't that right @115913 | @632014 @115913 We will get this resolved for you. I will get a DM reply sent to your shortly. *AshleyNelson"
@115913  hello I’m having issues with costumer support at T-Mobile can you please contact me back | @634028 @115913 I want to work towards a resolution for you. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"@115911 We need to talk fam. I am one person and my phonr bill is legit $135+ every month. Im a broke college student send discounts 😂😂😂 no but seriously though. Help. | @634029 We got you, fam! Are you already on our T-Mobile One plan? Send us a DM so we can hook you up, Kai! *TerriL"
@TMobileHelp Hi! I have a question concerning the LG Tablet? | @634031 I got you on this one!  DM me: https://t.co/tdwt367vMq *NevinBruce
"@TMobileHelp Couldn't just wait a week for payment. No payment arrangement or anything. I can't go a week with no service with a 2 year old | @117030 Hey there! Let's look into this together, shoot us a DM and lets turn this around for you. :) https://t.co/znHA9pL0mM *BrendanLee"
@115913 so good customer service is sending a broken iPhone (that can happen) & then telling the customer return the phone & we are keeping you money for 30+ days & then you can order a new one with your money or wait. Is this how Tmobile does business. | @632666 @115913 Our offer to assist is sincere. We will be replying to your DM in just a moment. Thank you for your time and patience *AlexSemsch
"@115911  your LTE is trash. I’m switching to version, bitch ass nigga | @634032 Say what?! You should be getting the best LTE experience possible. Let's investigate this, DM us! *KananiB"
T-Mobile charged me $177 because I didn’t upgrade my phone. So a bitch upgraded her phone. @115911 clearly wears the pants in this relationship. | @634033 LOL you know that's not what it's like...DM us though so we can take a look at your bill if you want to chat. *TerriL
@115913 so upset purchased a buisness; IPhone X full price and it’s locked to your network I’m traveling in 24 hours and need it unlock I love tmobile but I need to use my iPhone with my euro sim! | @433392 @115913 Aloha Rafael! I will meet you back in your inbox to get this resolved for you. Thank you for your patience! *AshHebron
"@115913 Can you tell me why your company put my closed account in collections after I cancelled within 6 days & returned all phones?  Your ""customer service"" told me everything was fine, then I got the letter.  The worst incompetence I have ever experienced! | @634035 @115913 I want to get to the bottom of this with you. Click https://t.co/Mww69RQYvK to send me a message so we can chat. *AshleyNelson"
Hey @TMobileHelp Any reason why bogo rebates take over a month to even approve?? Not quite on the ball. | @634036 Wowzer. Never a good thing to see with an awesome deal. Lets chat in DM. Hit me up here. https://t.co/cYAShZx2fF *PoxMaphixat
@TMobileHelp hey Jonathan r u around tonight | @634037 Just got your DM and am responding as we speak! Look forward to chatting with you here soon :) *AlexKimbrell https://t.co/GefRnVHVqu
"What’s going on here @115913 https://t.co/wdmRU8W7Oa | @634039 @115913 I want the best possible speeds for you, Sam. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
This was my last straw ! I️ have had it with @115714 and their signal and service is getting worst ! Like do I️ have a revol or boost !! | @548145 Oh no! What's going on? LM -.
"@115913 @115714  WHAT HAVE I DONE!   I Left TMobile for Sprint's 1 Free Year.  My Pixel 2's Google Assistant walked out on me. #Regrets https://t.co/kYpgsRgNdV | @402047 Hi there! We saw your Tweet and we would like to help. Please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
"Phone audio stopped working soon as I️ updated & i have to pay for a whole new phone 🤔 @115858 @115714 ain’t shit https://t.co/SpreyUfy5Q | @634074 Hello there! This concerns us, have you reached one of our repair centers to have it checked? - FL"
"Dear @115714 @sprintcare I’m just trying too watch my Netflix on my phone & I clearly have service, LTE all that good stuff but nothing is loading for me ..... I don’t understand, where’s my converage?! Why do I have unlimited everything?! Obvi for something | @634075 Hey there! This concerns us and, we'd like to assist. Please send us a DM and follow us so that we can review this together! - RC"
Just got an email from @115714 saying my iPhone X has shipped. Not sure what to think or when to expect it now but damn that's lovvveeeeeeeeee | @634076 Hi there! This is great news! You can put your order number in link to stay up to date with your order  https://t.co/RDgqxv7W9w -SV
"@115714 not to mention your password policy. Do you not know what a “special character” is? | @634077 Hello Mr. Jackson. Problems activating your phone? Please, follow us and DM us to assist you. -IG"
@115714 Your website is a mess! Get it together! | @515370 Hello Monique! Please excuse us for the mishaps occurring with the website. Are you in need of assistance? DM us! We can help. -AC
"Not gonna lie @115714 that’s not really good LTE service :/ especially if I’m paying for unlimited data...What gives? Problem has been going on for months, it’s worse today. https://t.co/wzaP118Ijo | @634078 Allow us to take a better look into this! Please send us a DM to further assist. - DB https://t.co/rMApsV8PQY"
@sprintcare Your costumer service is complete trash. Your employee didn’t even know that Sprint AutoPay was a thing. Absolutely poor employee training. | @634080 We're you thoroughly assisted when u were in contact with this representative? If not please let us know if there's anything we can do. - JM
@sprintcare Your costumer service is complete trash. Your employee didn’t even know that Sprint AutoPay was a thing. Absolutely poor employee training. | @634080 We're sorry to hear about that Ramon. We apologize for the inconvenience and we only hope this doesn't reflect on us as a whole. - JM
@115725 where y'all at cause @115714 is trippin!! | @634081 Hey LaDonna. We're sorry to hear you feel so. Can you let us know what's causing this? We'd like to help. - JM
@115714 phone contracts https://t.co/suflCstaah | @634082 We're sorry to hear that you feel so. Is there anything that we can help you out with? We'd like to know. - JM
"I️ can’t wait to cancel service with @115714. The absolute worst phone service I’ve ever dealt with. | @634083 This concerns us and we'd hate to lose you as a customer, can you please send us a DM so we can assist you? -AL"
"@116447 what's the deal with @sprintcare ? I understand there are restrictions, I want them lifted. https://t.co/zdGYzRKSY9 | @480315 Hello Nelson! Team @116447 can look into this for you. Please send us a DM with your contact information."
@115714 @sprintcare AGAIN!! AGAIN!! MORE TECHNICAL ISSUES CAUSING ME TO LOSE $$$ U FUCKING IDIOTS! | @461747 Hi there! Tell us how we can change this impression. -JA
"I pay too much for y’all service to be this bad dawg @115714 | @634084 Hi, this comment concerns us. Please send us a DM so that we can further assist you. -RA"
@115714 anyone else’s new phone sending iMessages from email only can’t change to my number https://t.co/vKbZkrBI8w | @494722 Can you please send us a DM and clarify more on the issues your having with your iMessage? -TC
"@sprintcare i'm tryna unlock a phone i bought off of someone and its from sprint help | @634085 Hi there! We would be more than happy to assist you. Please send us a Direct Message, so that we can further assist you. -PP"
My tweet of the day! 🙄😒 @115714 apple Help a sista out please before I throw my phone out of the… https://t.co/8WqxXteeQG | @634187 What type of issues are you experiencing? We'd like to help. -LC
"@115714 @115817  I'm very disappointed and frustrated in the handling, non-delivery, and cancellation of my phone. | @634627 Hey Tyler! That's not the way that we want you to feel about us. Please reach us through Direct Message, so we can further assist you. - SB"
"@115911 @TMobileHelp you guys are scam artist.  My iPhone is locked to you guys but you still claiming it’s not.  Gonna file a @136958 complaint against you guys. | @634665 Hey there, I would love to get a look at this for you.  Drop us a DM so that we can see what going on. https://t.co/wSb32Hg1Da *LouM"
"The fact that @115911 sent me a phone that doesn’t work and then their lack of customer service makes me 2nd guess why I joined in the first place | @634666 Hey there, Chris! We would love to talk to you more about this! DM us so we can see what's up! *MelindaR"
"@TMobileHelp hi, i have some billing questions about my account | @634668 I've got some billing answers! Send me a DM! :) https://t.co/1zjPjvErgA *MaddieAbbot"
I really want to know how much it would all cost me to switch from sprint to  @115911 | @634669 We'd be happy to have you part of our #MagentaFamily Janira! Let's figure out what you'll need to do. DM us. *KananiB
@115911 how are you gonna tell me to renue my contract with you but failed to give me more options inside your store when it comes to your phones? I didn't know that @115858 @118302 and @138021 were the only phone manufacturers. #annoyed | @634670 Your in-store experience is important to us Bubba! DM us what hand happened so we can get them your feedback. *KananiB
@115911 can y’all give me a phone and charger that works please | @634672 Hey there! What's going on? DM us some more info! *MelindaR
@115911 needs to put up more cell towers so we can get better coverage. I think I’m just going to switch to @115725. | @535166 We want you rocking awesome service all the time! DM us so we can see what's going on! *MelindaR
@115913 @TMobileHelp so my iPhone isn’t charging took it to 🍎 under warranty pay assurion monthly but told 175 for replacement WHYYYY | @152912 @115913 I want to look into this with you so you have a phone. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
"So disappointed @115911 @115913 @TMobileHelp! phone breaks & becuz of your screw up @118272 denies claim now I’m out ALOT of $ | @634674 @115913 We're on this, Lizy and we'll dive in to explore all our options. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
So I added a second line to my @TMobileHelp account today and nobody in the store told me how to get my dag on Netflix for free!!!😐😲 | @634675 Hey there! Send us on a DM and let's get you started with that FREE Netflix! *KatGrisham
"@TMobileHelp I just wanted to let you know your new ""message"" on your website is slow and useless. I sent a message and did not get a reply for 15 minutes and then got a wrong answer after another 15 minutes. I called in and my issue was resolved in less than 5 minutes. | @155675 Hi Josh! I want to make sure your issues are resolved swiftly and accurately. Can you please send me details https://t.co/dzjAJQ2bkx *SoRaYi"
"nothing to say? @TMobileHelp @85694 I pre-ordered iPhone X.  Planning to move from AT&T.  So frustrating! You cancelled my iPhone X pre-order.  No notice.  Phone agent admitted mistake.  Now I'm at back of line.  Please help! https://t.co/w2XUAhcGnA | @634676 I'm sorry to hear about your order, and I'd love to make sure things are looking 100! DM me! https://t.co/GXcACu8dxr *JustinPhillips"
This replacement phone that @115911 sent me is doing what it wants to do & it’s annoying! 🤦🏾‍♂️ | @634677 Hey there! We would love to look into this for you! DM us so we can check it out! *MelindaR
"@115911 Y'all really got me fucked up... my phone keeps freezing on me. I don't pay for unlimited internet for nothing smh | @634678 Hey there, Val! We want you rocking awesome service all the time! DM us so we can see what's up! *MelindaR"
@115911 I can't wait to LEAVE your phone company :) | @634679 Oh no! What's got you saying this? DM us so we can talk! *MelindaR
"I don’t wanna pay my phone bill @115714 fuck you for LYING deceitful sales associates, and shitty customer service after the fact. | @634710 This isn't what we like to hear. Please send us a DM, we want to help. :) -PB. https://t.co/rMApsV8PQY"
@sprintcare why am I getting 3G and not LTE? At times I get no data at all. https://t.co/kYH9XyxCHq | @634711 Hello Yagnesh! Please DM us in order to take a deeper look. We'd love to assist you! -AC
they better get better service or my ass is switching i can’t do shit without wifi it’s annoying as hell https://t.co/pZPlR2b1Iy | @634712 Lets talk about this and reach a resolution. Please send us a DM. -PB. https://t.co/rMApsV8PQY
@115714 Your site is down and can't get on to check anything. Any updates? #sprint #customerservice #help | @354308 Hey Kristen! Thanks for reaching out. Our site is under maintenance till 7AM CT. You'll be able to access your account at that time. - RC
"@115714 I opened my current account as “building credit”. How do I go about upgrading to the “good credit” since it is now.. where do I change that crest option so I don’t have to put a down payment for a new phone? | @263332 Hi! Thank you for reaching out to us. To properly answer you, we would love if you send us a DM in order to properly address it. -LR. https://t.co/rMApsV8PQY"
"@sprintcare can i get an upgrade yet please? Please?
Its an HTC Hero https://t.co/pVNfkRDDaZ | @634713 Hey! You can check your upgrade eligibility and offers available for you here: https://t.co/ezqCXGDhMl. =D - RC"
"After 10+ years with @115714 its time for a change, spending $100 a month is not fun anymore💰💰💰💰💰  @115911 @ATT @115990 | @634715 Hey! We'd be sad to see you go, please give us a DM for us to take care of this and look for the all the options available! - FL https://t.co/rMApsV8PQY"
"@115714  This is what I️ have been dealing with for 2 days now (even after tech support). Your service is horrible, I️ am switching. https://t.co/YeTW8wjrt9 | @634716 Please send us a Direct Message, so that we can further assist you. -FG"
Hey @sprintcare I'm pretty sure it doesn't take a rocket scientist to determine that I'm an android user either by my account details or the freakin' bloatware on my phone. https://t.co/LF0PL28YlK | @634717 Hey! Thank you for reaching out to us. Please send us a DM letting us know how we can assist you! -PB.
WHY THE SPRINT BE CHANGING MY DAMN AMOUNT IM PAYING EVERY SINGLE GODDAMN MONTH. THIS MONTH ITS 77.95 LIKE WTF CAN I HAVE ONE FUCKING AMOUNT TO PAY WITHOUT IT CHANGING FUUUUCCCKKKKKK I HATE SPRINT @115714 https://t.co/D0eQuCORHK | @634718 Allow us to look into this for you! Please send us a DM. -PB. https://t.co/rMApsV8PQY
Shoutout to Brian @115714.  He seems to be the only one in customer care that wants to help someone solve their problems. | @602560 Thank you for the feedback! We appreciate it. :) -PB.
@115714 #FuckSprint https://t.co/mIbDF0DHGm | @634719 That's not the way we want you to feel about us. Please don't doubt in sending us a DM with your concerns. -LR. https://t.co/rMApsV8PQY
"@sprintcare I am confused as to what the spending limit is. I have already been to the webpage explaining it but I am still confused. Is it saying how much you can spend on apps and stuff? | @338424 Hey there! Please, send us a DM to further assist you. -MD https://t.co/rMApsV8PQY"
"Y'all service is bugging out. Fix it @115714 | @634721 Hi! Besides the 3G service are you experiencing any sort of issues? Please, DM us with all your inconveniences to properly assist you. -LR. https://t.co/rMApsV8PQY"
"RT @634721: I really hate sprint bro my phone service bugging. Are y'all phones doing the samething?<all da time! Smh @115714 | @634722 This isn't how we want our customers to feel. Please send us a DM, lets resolve your issue! -PB. https://t.co/rMApsV8PQY"
"Nah fuck them. They been garbage since 99’. 🤷🏽‍♀️😂🙄😒 https://t.co/hCEfmkMalH | @634876 Sorry you feel this way! If you're having service troubles, let us know in a DM. *NaeJ"
@115714 how come your stores don't have any sim cards for my new Pixel 2? Do you not like having customers?? | @635076 We apologize for the inconvenience. We do carry sims for this device but unfortunately this store may not have it. Can u DM us to help? - JM
"@115911 in the UK for 6 days. What are my options for data besides 2G included? | @216781 Hey there, Scott! Send over a DM and let's take a look! We are happy to help! *BrookeK"
@115911 Is it possible for the international students who have social security number to finance an iPhone? | @635581 As long as they have social security numbers they should be able to finance. *NaeJ
"@115911 @TMobileHelp wth is wrong with the service in the oakland CA? I keep dropping to 4G and I have to put it in airplane mode to get LTE back... | @635582 Yikes! Let's definitely take a look, and keep you connected. Meet me in DM https://t.co/BXDdporH4e *JenniferRivera"
"Who has the best #SWITCH program? Tired of being conned by @115725 !!! @115911 @ATT @115714 #Screenshots coming next. | @635583 Hello Candace! We have great offers for you. Please, click on this link https://t.co/0qT1rLBLtN . -CL"
"@TMobileHelp meerdere dagen met jullie aan de telefoon gehangen, 3 dagen terug telefonisch toestemming gekregen voor opzegging. En nu krijg ik een afkoopsom? 🙃 meerdere medewerkers die allemaal wat anders zeggen en daar zijn wij de dupe van? https://t.co/RZZUzc7xUb | @635584 Hey howdy hey! Thanks for reaching out to T-Force. Hit me up in a DM https://t.co/3mHIwa3Iyu *JoeR"
"@115911 YALL FUCKING TRASHHHHHHHHHHHH | @635585 Whoa, Darr! This is not how we want you to feel! Please send us a DM and allow us to further assist you! We're here to help! *BrookeK"
@115911 Give me Netflix for free please :) | @504751 Hey there! Send us a DM and we can get you all hooked up! *BrookeK
"@TMobileHelp nevermind...  Working fine.  Must have been some weird software thing | @635586 Glad to hear that the problem is sorted! DM if you do need us, we are always here! https://t.co/GkKzSV0CsP *KerryS"
@115911 l contacted you thru DM! Followed directions! Was told account rep would get back to me...22 minutes ago. #nonpriority #provesmypoint #tmobileisdiscriminatory | @632011 Meet ya back in chat. I got you now. https://t.co/cYAShZx2fF *PoxMaphixat
A crook changed my sim card to another phone. Prob used text verify to change my online bank pw. They logged on bank acct changed the pw & xfer $ out. SO #Crazy 30 min prior they did the same to my mom. @115911 & @116827 how can you fix this?!?! #fraud #tmobile #wellsfargo | @635587 Thank you for reaching out to us Jenni! We take these situations very seriously and would like to assist you. Please send us a DM *KananiB
How convenient a @115714 ad on my timeline after @115911 @TMobileHelp is doing a horrible job with their customer service. Maybe it's a sign. | @346315 Oh no we don't want to lose you! I see we're working with you in DM  Lets chat  https://t.co/EHqYValTw3 see you there *MichaelPhillips
"How convenient a @115714 ad on my timeline after @115911 @TMobileHelp is doing a horrible job with their customer service. Maybe it's a sign. | @346315 We would love you to form part of our Sprint Family. If you have any question, feel free to DM us. We would be glad to assist you. -LR. https://t.co/rMApsV8PQY"
@115913 why is @115911 customer service so horrible tonight. I just can’t defend the service and product when this happens | @634666 @115913 I've got your DM and will reply shortly. *ZachRicketts
"@sprintcare I spent over 1k on a new phone today. I was told in store that you handled my lack of service incorrectly and should have been sent a magicbox immediately. Please reach out to assist. Thanks. | @635625 Hi! Thank you for reaching out to us. Let's take a look at your account to see if you are eligible in the system. Please, send us a DM. -LR. https://t.co/rMApsV8PQY"
Yoo @115714 what’s up wit ur network? | @635627 We're sorry for any inconvenience you're experiencing. What kind of issues are you having? Please DM us properly assist you. -LR. https://t.co/rMApsV8PQY
@115911 when will BOGO sale end? My contract with Verizon doesn't end for 20 more days. | @635642 Hey there! No details to share just yet on an end date! When we get closer to the 20 day mark DM us so we can go over our current deals with you! *ElleA
"So done with @115911 ❗❗❗
Seriously switching... | @635643 No! Why do you want to be done with us? Tell us more in a DM so we work on this relationship. *NaeJ"
@115913 please is there a way that you can fix the signal in Puerto Rico?Signal still sucks after the hurricane. | @635644 @115913 It's vital to stay connected and we want you to have a top notch experience. DM us and let's look closer into this together. *ShelbyMartin
Headed out to the LI campus of Old Westbury for day 2 of no @115714 service. How is that possible less than an hour out of #NYC NO SERVICE?! | @635690 Thanks for letting us know! Let's check on that service for you. Please send us a DM for further assistance. -SA
"@TMobileHelp have a question about the pixel 2 promo deal. I'm under a family would I have to open a new line for this deal | @636000 Hey Cahrles, hit me up with a DM and I'll get the deets checked for you! 😎 https://t.co/JndQXzqo6y *UsmanArif"
"Hey @115911 can I get some help with an order? Order status in the app says delivered, but to the wrong address? | @636008 Hey there! We would be happy to assist! Please send us a DM and let's get to the bottom of this! We are here for you! *BrookeK"
@TMobileHelp how long does a number not have to be used for before you recycle it? | @254772 Hey Kimberly! Let's get some specifics! Follow this link to DM me: https://t.co/vv9JsrbUOZ *AbigailRoach
When will I and the rest of #PuertoRico be able to have data and regular service? @115911 its been 25 days since ... | @636013 We would be happy to give you an update! Send us a DM so we can take a look! *ElleA
"@115911 I should slap the shit out of you don't you ever play with me like that again | @636992 Whoa there! Those are fighting words. What's really going on, Ciara? Send us a DM so we can fix this! *NaeJ"
"@115911 @115913 I need to get in touch with someone with a brain at support, been going in circles and I'm about to cancel... | @636993 @115913 Help is here, Ryan. Send me a DM & let me know what's going on so we can assist https://t.co/PUCbqyZK4U *RachaelTansey"
@TMobileHelp  I️ called customer service and they said nothing we can do. How is that supposed to be Grade A customer service? | @636994 I want to make sure all the options are explored to get you this rebate. Send me a DM  https://t.co/PbJEgtqanO *JeromyBingham
Jajajajajakaka 🤣🤣🤣🤣🤣👇🏾 https://t.co/4oX9r68lPo | @192834 We apologize for the issues you have experienced. DM your phone number so that we may research your concerns and reach out.
@TMobileHelp Hi I need help in unlocking my iPhone. What do I do? | @637462 Hey let's give your device some freedom! Follow this link to send me a DM! https://t.co/vv9JsrbUOZ *AbigailRoach
@TMobileHelp looking to see if upgrading to iPhone X would be worth it on my account | @637704 Hey Nathan! I would be happy to cover all options for you. Please follow this link here to DM me: https://t.co/QIHNBDHoV8. :) *LaurenWalker
@TMobileHelp WORST CUSTOMER SERVICE REPS ON EARTH TODAY FUCK OUTSOURCING TO FUCKING INDIA YOU PIECE OF SHIT CHEAP ASS MOTHERFUCKERS YOUR PEOPLE DONT TALK OR RESPOND ON CHAT WILL BE CAUSING YOU TO LOSE BILLIONS IN SALES #2032 IT ALL ENDS YOUR END COMES | @589693 Uh-oh! That's not what we like to hear! Shoot me a DM  https://t.co/oJwi530Mfi *KiaWashington
@TMobileHelp WORST CUSTOMER SERVICE REPS ON EARTH TODAY FUCK OUTSOURCING TO FUCKING INDIA YOU PIECE OF SHIT CHEAP ASS MOTHERFUCKERS YOUR PEOPLE DONT TALK OR RESPOND ON CHAT WILL BE CAUSING YOU TO LOSE BILLIONS IN SALES #2032 IT ALL ENDS YOUR END COMES | @589693 You're #Magentastic! I just wanted to touch base with you to ask if you still needed any additional assistance? *KiaWashington
Yo deadass... @TMobileHelp .. the service is trash!!! Data is horrible!!! | @271884 We want you to have the best service possible. Shoot us a DM with some more details so we can help! *SethH
Having @115911 @TMobileHelp is so frustrating at times 😒😒 | @534592 Oh no! We don't want you to feel that way! Shoot me a DM so that we can turn this around. https://t.co/gLqwX4nHy4 *MontanaDaniels
@TMobileHelp guys I don't have any 3G or LTE? Tried to restart the phone already. See picture https://t.co/n6DDfVl4hm | @597968 Thanks for reaching out! Please send us a DM so we can help! *JoylynnD
Very bad customer service experience. @115911 @TMobileHelp | @637706 This is not the experience I want for you! My phone is my best friend. Send me a DM https://t.co/9IUH5Nit1g & I'll help. *AmberSellers
"Hi @TMobileHelp, I had a bad experience with your customer service. I have talked to the supervisor, but she terminated the call. Therefore, I have two questions, 1-Do your employees speak on behalf of T-mobile? 2-What is the procedure to report this issue to the management? | @637707 Uh-oh! That's not what we like to hear! Shoot me a DM  https://t.co/oJwi530Mfi *KiaWashington"
"Hi @TMobileHelp, I had a bad experience with your customer service. I have talked to the supervisor, but she terminated the call. Therefore, I have two questions, 1-Do your employees speak on behalf of T-mobile? 2-What is the procedure to report this issue to the management? | @637707 You're #Magentastic! I just wanted to touch base with you to ask if you still needed any additional assistance? *KiaWashington"
"Here's a picture of my sweet mom, 86 y/o next month, with my son and his fiancée. We all have @TMobileHelp the CEO is @115913. My mom has #AlzheimersDisease. EMERGENCY CALL came in for me! I got the V/M 2O HOURS LATER! 24yr Customer -can't get me new phone! #DISGUSTED! https://t.co/9BtqodFUey | @346370 @115913 We've tried very hard to get you into a new phone; we're here for you. DM me when you're ready. https://t.co/93XwcSKFIy *RayButler"
"@115911 my mother and I switched to your service because of the 55 an over plan you offer and even though I'm willing to pay the early termination fee with Sprint NOW they refuse to unlock my mother's phone. She's a senior. Is there any way you can help? We've already ported. | @437630 Hey Anne! We'd be happy to see what options we have to assist you with this situation. DM us, we're here to help. *JoanO"
"@115911 did the Chat go away? I no longer see the Chat link on your website. | @637708 Jason, we can help you out from here. What's going on? DM us. *GiselleM"
Hey @TMobileHelp Check out my @55 result! How fast is your internet? Are you LTE or old 3G?  https://t.co/VPzN3Oaj5E | @179629 Hey Joswald! Let me check to see what speeds you should be getting around Chicago. DM me https://t.co/wnPk0Kpe5r *BrittanyJones
Look at my 2 pound chihuahua rescue dog. There's something wrong with her. Choosing to take her to the vet over my #TMobile #iphone6splus that gave me an EMERGENCY VOICE MAIL 2O HOURS LATER! #donttrusttmobile @TMobileHelp @115913 #cantaffordboth #chihuahuarescue https://t.co/uL3xUL0ImS | @346370 @115913 We offered a pretty amazing deal on a new phone - I'll meet you back in DM to discuss it further. https://t.co/93XwcSKFIy *RayButler
"@TMobileHelp   Can someone with advanced tech help?  I have spoken to four reps to unlock my phone, been given unlock req#, and told I should receive an email with unlocking instructions, it never happens.   When I speak to the next rep it's always a  different reason why. | @637711 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood"
"@115911 I thought BingeOn didn't count for our high speed data limit??? I was watching Netflix and it just capped off and now it won't even load | @637712 You're right, #BingeON allows you to watch videos without using data. DM us and let's see what's going on. *JamieK"
"@TMobileHelp if I text someone with a Canadian number who is in America at the time, will I be charged extra? | @637713 Depends on your rate plan, but most cover U.S., Mexico and Canada! Meet us in DM for help: https://t.co/AsNixOq0xa *SekiaSmith"
"@115911 About ready to switch to AT&T or Verizon!!!!!!!!!!!!! My billing cycle is on the 10th and my phone is off today!!!! Have multiple credit cards on file and just wanted one charged and got the run around on the phone. This feels scummy T-Mobile!!!!!!!!!!!!!!!!!!!!!!!!!!! | @637715 Roger, we wouldn't want you to do that. We realize how important it is to have your service. Please DM us. We'll ... https://t.co/okjOAOfmQg"
@TMobileHelp has by far one of the best #CustomerService teams out there. Good service is a dying art. They keep it alive! | @518915 We appreciate your kind words! I am happy you are feeling the #MagentaLove. <3 *MontanaDaniels
"@TMobileHelp is there anywhere in my account to see how much tethering data I've used for this cycle? My speed is reduced, and I don't think I've used anywhere near 10GB. Thanks! | @391186 Great question! I would love to go over your options! Shoot me a DM https://t.co/gLqwX4nHy4 *MontanaDaniels"
"@115911 signal strength is poor in PIT airport, and nonexistent in baggage claim! @TMobileHelp | @637716 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
90% of the time https://t.co/ZQJghDXdEa | @637717 I don't want you to feel this way. We're here to help! DM me so we can talk about it. https://t.co/cbaCC4vqgh *MichelleWalker
"@115913 T-mobile doesn’t want to take my money and get a new customer.  They cancelled my iPhoneX order.  I have corporate offer.  Now they’re telling me I have to go into a store with some personal id.  I won’t get the corporate offer.  Can you help? | @637718 @115913 It's super important to us that all is going well with your order, Roberto. We'll be replying back to your DM ASAP. *DanKing"
"Damn, finally I️ get my iPhone X and it doesn’t even work straight out of the box 😭😢. @115911 @115858 @115913 @20600 https://t.co/xM5bfWSWcd | @481619 @115913 We've got your back and want to help, Moe. Please send a DM our way so we can check this out with you: https://t.co/cuEwtd2epS *DanKing"
"Been a #TMobile customer for 10 years and have experienced poor customer service the past 3 phone calls @115913 can you help me since your call centers won’t? | @620408 @115913 We strive for world class customer service and want to turn this around for you, Harold. Please DM us: https://t.co/cuEwtd2epS *DanKing"
"@115911 Can I unlock my iPhone if I'm still paying the leasing fee? I'm in Vietnam and I can't get a SIM or service. | @637719 Hi Teri, let us take a look at this. We'd love to help keep you connected and assist with this, DM us. *JoanO"
@115911 need PAC code please | @637722 Hey Paul! Let's get you some answers! DM us and we'll check this out for you. *WhitneyJ
"@115913 My wife and I have been loyal @115911 customers for almost 13 years. We have two lines but we are on an older plan so we don’t qualify for free @116602. If we switch plans we pay $20 extra to save $10 on our @116602 bill. Please help us. | @637725 @115913 Wow, thanks for your years with us! We're all about getting the best deal. DM me https://t.co/PUCbqyZK4U *RachaelTansey"
@TMobileHelp How can I get my device unlocked permanently? Bought it in US now in Nigeria and can't use it on any network here. | @637726 I will be more than happy to take care of you. Send me a DM and we can get started.  :D https://t.co/SOlY6pwpus *EricMarentes
@115911 I'm switching to @115725 y'all play too much. | @637727 Hey there! What's got you saying this? DM us! *MelindaR
"@115911 you should be kidding.. asking me to reply with stop to opt out, and doesn’t let me to send message, and that was the reason i called you... https://t.co/782NCDYsWi | @637728 Hi Mehmat. Please send us a DM so that we can look into this. Other messages may have been discontinued from us. *KaeW"
"@115911 I received a call from guy asking me why i called him, he then sent me a text about who am I, calling him at 1am. When I did not. On top of that I have like all these missed calls last night. -_- https://t.co/bmmJoTbUhi | @484078 Hey there, Jennifer! Let's check out what's going on! DM us so we can see what's up! *MelindaR"
@TMobileHelp my service is working as good as gas station toilet paper #3barsnoservice | @637730 This isn't what we wanna hear at all! Let's go to a DM to get this fixed! https://t.co/YIQqqAAINS *EmilyC
@115913 Im in Cleveland 44102 and I have absolutely no internet on my phone. In the beginning it was slow. I have been talking to tech support for the past month and a half with no solution in sight! | @637731 @115913 That’s not the experience I want for you when connecting to the network. DM Me for a closer look https://t.co/Et1Fu7xZtb *BarbPelotte
"@TMobileHelp Here in Rochester, NY at the biggest Hospital and University there is NO T-Mobile service inside the buildings. Can you guys add this to your agenda? | @637732 Uh-oh! That's not what we like to hear! Shoot me a DM and let's talk! https://t.co/oJwi530Mfi *KiaWashington"
"@sprintcare As a biz client who spent $700+ a month for 11 yrs- I don't appreciate being hunted by a 3rd pty instead of directly w/my calls | @637792 Please send us a Direct Message, so that we can further assist you. -NE"
"@115714 @124218 I am very disappointed in Sprint due to false advertising, the IPhone forever plan is a joke- looking into other carriers. | @637793 Hello are you on the Iphone forever plan how can I assist you please. -FR"
"@115714 you fucking suck | @637796 Wow, what's going on? We want to help you. -R.A"
"@sprintcare - I guess you could make your network better. My phone always has static and rarely works. #notimpressed https://t.co/Gr20DwDY0w | @137533 I understand the frustration, now for the static in the phone have you taking it to a sprint repair store and have them check it out?"
"I can’t tell you how many unsuccessful hours I’ve spent @115714 in stores, on the phone and online trying to get some dang help!! And I’m not exaggerating, this is the worst company I have ever dealt with. #bye | @637799 Hey there. We dont want you to have any problems. What seems to be the issue that you are having. Let us know. -  CF"
@115714 #WorksForMe would be more accurate if you could get your website to #work for your customers.  It's been down for WEEKS. Maybe change the hashtag to #CannotSignIn.  Guess the new phone I was going to order won't be bought from you. | @637800 Hey there! We have no records of our systems being down. Can I please have your nearest cross street an ZIP code I would like to help? - IR
"@115714 UR CUSTOMER SERVICE SUCKS! 🗣🗣 i repeat YOUR CUSTOMER SERVICE SUCKS! How is that one rep will tell you something then when u speak to someone else, they tell you that information was incorrect. Its a never ending cycle. Im about two secs from canceling & going with @ATT | @637801 Sounds like you need my expertise! please DM quickly and tell me what's wrong? I'll get to the bottom of this right now! -MM https://t.co/rMApsV8PQY"
Reasons to not get a @115714 contract. The service is shitty even where it’s not suppose to be. https://t.co/YmEP322ZJy | @208817 We are terribly sorry about that. We can try some trouble shooting steps. What type of phone do you have?
@115714 @sprintcare - I must say that your customer service wasn’t stellar but your phone network is far worse than att. And #attsucks | @137533 This is not the kind of feedback we like to hear from our customers. How can we help resolve this issue today for you?
"@sprintcare I need answers this out of control. | @308317 This is deeply troubling! At Sprint, value and respect  for our customers is very important to us. Please send us a Direct Message. -CO"
@115714 has the WORSE customer service EVER!!! | @637802 Oh no! Good morning Drea. We would like to address any issues you have today concerning Sprint. How may we help today? Ange L
Update on @115714. Tried to call them and their support lines simply disconnect! | @637803 Hey Randy! We are sorry to hear you had issue getting to us over the phone. We are here to help! How can we assist today? -CO
@115714  I payed for my iPhone 8 upgrade via telephone and it still appears in my bill 😤 What gives? | @637804 Hey there. We would be happy to help. Please send us a DM. Sprint Cares! -  CF
Tired of @115714 weak service. I think it’s time to switch. | @637806 Hello what is going on how can I assist you -FR
"Wow @115714 @sprintcare seriously doesn’t seem to care about adjusting your bill when I’ve been overcharged wrongly two months in a row. Speaking to reps over the phone has done nothing, I’ve spent hours at the sprint store. I️ should charge them for my time. | @421236 Thank you for bringing this to our attention. Let's take a look! Please send us a Direct Message, so that we can further assist you. -KC"
@122986 YOU A BITCH TOO YOU AND @115714 ARE CONSTANTLY RECORDING AND SURVEILLANCING MY VOICE MY LOCATION MY ONLINE ACTIVITY... BUT CANT TELL ME WHERE MY PHONE IS WHEN I NEED TO KNOW | @637810 Please send us a DM and also follow us so we can further assist. -MM
WTF @115714  is there not a day you dont fail me | @637810 Hey there! What seems to be the issue? We'd like to assist. -MM
I don't know what's worst @115714 or @115858 but all I do know is having them both just don't mix #Apple X #Sprint =HEADACHE 🤦🏾‍♀️😒☎️ | @637812 We don't want you to have problems. What's the issue? Shoot us a DM. -AV
"@115714 you guys are awful, i pay monthly for insurance and file my claim for 250 dollsrs for a new phone and i still get fucked over, about to drop my number from you guys. | @637813 We understand this can be frustrating. Please send us a Direct Message, so that we can further assist you. -AB"
@115714 day 2 of “no service”!! | @623447 We are here to help. Could you please send us a DM for we can further assist you. -KJ
@115714 I'm on the free plan that was offered. Any chance I can upgrade my phone without losing the free plan? | @637814 Are speaking about our Bring your Own Device Free Unlimited for 1 Year program? If so when did you take part in this? -MC
"@sprintcare @115714 @116447  I hate @69156 network in Vacaville, ca | @408657 We have reported your concerns to the network team! Team @116447"
"@115714 going up on phone protection, lol. laughable. | @287083 Currently i am not aware of this increase. Could you tell me where did you receive this information? -MC"
"@sprintcare my iPhone still says invalid SIM card I take the SIM card out and it gets cell service again then it says no sim again then I reboot my phone and it works then it says no sim again 10 mins later | @296016 Hi there, we advice that you visit the nearest sprint store for further assistance. - LS"
"@115714 I have to give you credit, my #iPhoneX wasn’t to ship until the end of the month but it arrived yesterday!  Thank you! | @637819 You're welcome! We set a goal of getting pre-orders shipped on time & we're on track to meet just that. Have a gr8 day frm all of us. :) -NL"
"@115714 YALL SERVICE IF FUCKIN TRASH 🛢🗑🚮 | @637821 Kindly send us a Direct Message, so that we can further assist you. The statement is truly concerning and we would like to rectify it. -BG"
"My brand newiPhone X makes a great paperweight with @115714! Who needs to be able to make calls or text anywhere when you can just use your phone to hold papers down from blowing in the wind! #ad | @466585 Let's get this fixed, are you having this issue in multiple locations? Are you getting any error messages? YP"
"@sprintcare WHO THE HELL,.TURN SOMEONE PHONE OFF, OVER A 33 DOLLAR PAYMENT...I SWEAR,NOBODY BUT SHITTY SPRINT... | @637822 Hello there! How may we be of assistance to you today.  Please send us a Direct Message, so that we can further assist you. - KP"
@115714 need to hurry up & deliver my iPhone X ❕😡 | @637823 King Goldie - We know you can't wait. You can keep updated on https://t.co/RDgqxv7W9w for  your delivery status. -DJ
@115714 The worse phone company man 🤦🏾‍♀️ been with them my whole life | @637816 Hey there! Hope you’re doing well today. What caused you to feel this way? -SJ
"Ordered the wife and my new iPhones at the same time. Hers is set to arrive today, meanwhile my order has been processed. It’s still pending.
Cmon @115714 | @637824 Let me look into this for you, Please send us a Direct Message, so that we can further assist you. -MC"
@115714 going to your store to see about getting an iPhone x. Ur site on my cell is not working properly for some reason. Plus I need to get a secured phone. @637826 @126302 @173597 @86246 | @637825 Thanks for your chat today. You can also contact our Telesales department at (800-777-4681) to purchase your device. -DS
"Tough time with service here at @122828 from @115714... I'm a forever faithful guy but I'd expect full tilt LTE here! #thistweettook17minutestosend | @637827 Hey, we want to help. Please send us a Direct Message, so that we can further assist you. -AB"
"Some of the @115714 customer care reps are so freaking rude😒 | @637828 Good day, we're so sorry to hear that. Is there something we can assistance you with today? - FS"
🗣 @sprintcare I️ had LTE in Bali but now you want to give me one bar in Flatbush | @637829 Let's check on that service for you. What's your zip code? We assure we are here to help. -AV
If i can't watch my early morning documentaries in peace you all can't exist on my planet in peace @115714 Stop robbing | @637830 Hey there. We don't want you to have any problems. What seems to be the issue that you are having. Let us know. Send us a DM. -  CF
"I️ can’t wait to leave sprint bitch ass @115714 stupid ass company | @637831 Wow! Why would you want to leave our Sprint family? Kindly elaborate on the issues you're having. Please DM us, so we can assist. -SJ"
@115714 Why do you need to raise prices? Your customers already pay to much for to little. #NOMERGER @115913 @115911 | @637833 Hello there! Is there anything we can assist you with today? Please let us know. - KP
Wait and the slap in the face is bundling #USVI with #PR when our service was down since #HurricaneIrma not #HurricaneMaria @sprintcare | @282618 Thank you for reaching out to us. How can we assist you today? -KJ
"@115714 we should receive quality and professionalism not language barriers and incompetence. Fix it please. | @638233 Hey Arthur, your concerns are understood. Did your issue get resolved? -DS"
"@115911 should update their app... It's terrible right now. | @638787 Oh no Anthony! What's going on, send us a DM so we can straighten this out! *KittyG"
@TMobileHelp can you please help me unlocking my phone? I need to travel international in a couple of days | @584957 I'd love to help you out with unlocking your phone! Send me a DM so we can get started: https://t.co/JeuDhfsNjR *NatalieKelm
Essentially just called a liar by @115714 customer service rep 😕 @sprintcare https://t.co/sk6rGfOsHy | @222826 We don't want you to have problems. What's the issue? -AF
"I left @115714 for @115725 and I have to say.... I miss @115714 😩 | @638913 Hey there, you're always welcome to switch back to us. We'd be more than happy to have you back as a customer. :) -AS"
"I have a bad customer experience and this is what the VP sends! Not even a simple apology? Customer service where? @115911 is this a threat to my business ?? @177582 @118156 https://t.co/TYn0y4466C | @638939 No threat at all! These are a few things that will assist us while we are assisting you, that's all 😊 *ElleA"
@115714 a new car would take me to a road trip to Florida #JustForYouSweepstakes | @638980 We wish a good luck! You can click this link: https://t.co/1dVv7sUGyo to know all the ways to participate. -LR.
@sprintcare Help me | @638981 Hey thanks for reaching out. To further assist we would need access to your account. Could you send us a DM -LK
@sprintcare I’m trying to upgrade my iPhone on the site but it keeps telling me I have to go to a store. Why? | @639071 you to our sales team to do the upgrade for you.
@sprintcare I’m trying to upgrade my iPhone on the site but it keeps telling me I have to go to a store. Why? | @639071 we apologize you are having that issue. But if you can send a callback number through direct message we can get
"What is wrong with #Sprint @115714 I️ lit have no 3g, LTE , lx | @639303 Oh no! Having reliable service is very important. How long this been happening? Send us a DM elaborating on this issue. Sprint cares. -HS"
"I need to ask @sprintcare what this is...? https://t.co/4Hx8NywFJy | @639304 Please send us a Direct Message, so that we can further assist you. -NE"
"@sprintcare I turned my autopay off, so why are you guys still snatching money from my account? | @229314 Please send us a Direct Message, so that we can further assist you. Thanks for choosing Sprint. -NE"
"@115714 can any body tell me who won or how it works to find out about the keep Cherokee 2018 or this is a scam | @639308 Hello Jose! In order to stay tuned and know more about this Promo and who will the winner be, please visit: https://t.co/1dVv7sUGyo -AC"
"@115913 got any solutions for people who upgraded to the iPhone 8 through Apple but really want to get the iPhone-x through tmobile? Next time I’ll be more patient...... | @639399 @115913 We'd be happy to go over upgrade options with you, Chris. Please DM us: https://t.co/cuEwtd2epS *DanKing"
"@115913 You showed amazing concern when I emailed you. Your employees overruled your decision with my account. Which I'm sad to say caused me to leave T-mobile mobile. Thanks you for being concerned. TINA SCOTT😢stayed only cause of you👇 | @639400 @115913 Hey there, Tina. We don't want to see you go. Please send a DM our way so we can check this out: https://t.co/cuEwtd2epS *DanKing"
"@115913 hey John I have at&t service but somehow we always go over the limit I owe about 400$ on my iPhone 7 and am looking to get the iPhone X on t mobile any way to hook me up or trade in my 7 for the x and get a account going on t mobile thanks -David hendrickson. Big fan | @534854 @115913 We'd love to see you on the Magenta Side, David. DM us anytime and we'll chat switching options: https://t.co/cuEwtd2epS *DanKing"
Speeds have been bad here for years now in this area of Springfield MO. How to get fixed either @TMobileHelp or @188045 ? I'll gladly provide location in DM or anything to help make my lunches better. https://t.co/9L4KQXeFxz | @639401 I'd love to get you #MagentaConnected! Please DM us here: https://t.co/gAmFrAsnx1 :) *PatrickUllmann
"@115913 I've tried everything I can think of to get my problems resolved and no one help. And kelsie lynns post is the customer service I receive.  Is there any way you can help me please? https://t.co/GMpgwoikdN | @639402 @115913 Help is here, Taylor. We want to make sure you're taking care of. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
Last month at @115911 who has recommendations for a good phone company? | @637715 I’d hate to see you leave and will continue working with you in DM *BarbPelotte
@TMobileHelp Could someone help me with my Jump plan? | @639405 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
"@TMobileHelp I got an email to confirm my advantage program. I went online & tried doing it but the page does nothing even after I click “check account”. What should I do next? | @148134 Hmm, that's odd! No worries, we'll get this figured out! DM me and I'll get to work :) https://t.co/ajg0boXCWT *TanyaFalandysz"
"Shoutout to Ashley Zikorus from @TMobileHelp for being so awesome. Solved my issue right then and there! :) | @413357 Thank you for the kind words, Eric! I work right alongside Ashley, and you can see why she's one of our best! *MichaelHarvill"
"Hey @115911 @TMobileHelp !! For the last few weeks, 1 out of every 20 texts I try to send actually send. I've been in CO, Chicago, CA, MN.. my bill is paid. so i know its not just my location.. What is going on? | @639407 What!? That's not right! DM me and I'll get right to work :) https://t.co/ajg0boXCWT *TanyaFalandysz"
hey @115911 why is it always a pain in the %ss to verify with your Advantage Program?  and you phone reps are no help at all | @639408 Hi Jose. Our goal is to make every transaction as smooth as possible. DM us and we'll assist you here. *KaeW
"Quite a disconnected day in London today. Lost my @117159 Note 8 on a Black Cab in front of Buckingham Palace. @115911 can't get me a new SIM. 😬

And I'm now contemplating the iPhone X thanks to @33151 and @434518. | @189054 Hi Vincenzo. We definitely want you staying connected abroad. Can you send us a DM with some more details? *ErikS"
@TMobileHelp @115911 my phone keeps randomly losing service for hours? Help? | @639410 Yikes! Please DM us so I can have a closer look. https://t.co/I6eWC2B8S0 *JohnWard
"@TMobileHelp please answer dm | @358584 I am here to help you! Meet me back in DM, and we'll get started! *PeterLabrecque"
"@TMobileHelp T mobile really let me down on another level, no care for customers at all | @639411 Thanks for reaching out. We will respond to your DM shortly. https://t.co/WZM6cbcgHU *JonPorter"
"@115911 Last year I was a customer, unfortunately I was not   able to get my Xperia Z3 phone unlocked.
Is it still possible since I did pay everything and not owe anything further since?
Thank you for your time and response! | @639412 I have a few questions before I can answer that. Send us a DM and we'll get the details from you. *KaeW"
@TMobileHelp I bought an unlocked S8+ yesterday and I don't have visual voicemail. Is this something on your end as a carrier or what? I'd very much like this feature. | @417130 Thank you for reaching out about this! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
"@115911 I called your customer service line yesterday to ask about how much it would cost to add a line to my account and I now have 4 voicemails from sales reps ""following up"" on it. Please stop, it's annoying and makes the company seem desperate for sales. | @639414 Communication is always our priority. If you have concerns, DM us and let's see what we can do to improve your experience. *JamieK"
@117735 @115714 @sprintcare @119943  @VerizonSupport @115725  @117196 @169291 @122986 @122609 @270954 @457912 @639415 @606131 https://t.co/iITURaTKst | @637715 I’m here to help you with your payment and will be sending a DM your way. https://t.co/Et1Fu7xZtb *BarbPelotte
@115913 Will the new LTE require a phone upgrade?  Samsung Galaxy S7 | @639416 @115913 We'd be happy to chat coverage with you. Please send a DM our way with what LTE service you're referring to https://t.co/cuEwtd2epS *DanKing
@115911  @TMobileHelp  @115913  T mobile showed me today that their mobile app doesn't work and they are useless to charge me with card on file even through DM and sending a picture of my license. A work day ruined and hundreds lost. I'm frustrated and angry. Beyond Pathetic | @637715 @115913 It’s important what you’re able to make that payment. I’ll meet you in DM so we can continue working https://t.co/Et1Fu7xZtb *BarbPelotte
@115913 when is the chantilly VA area gonna get some LTE | @639418 @115913 I'm showing LTE service available in the area right now. DM us anytime to chat coverage further: https://t.co/cuEwtd2epS *DanKing
"Thank you to @1647 and @115911 for pushing a faulty update. My s8+ had to restart atleast 30 times to actually function then it crashed again.. it's working now though | @639419 That shouldn't be happening, Juan! I rely on my device at all times so, we wouldn't want that happening. DM us if it persists. *KeithM"
@115911 has up dated shipping time frame 11/9/17 - 11/13/17 So frustration level with T-Mobile has been reduced | @629035 Great news John! We hope you enjoy it when you get it! DM me if you have more questions! :) https://t.co/vv9JsrbUOZ *AbigailRoach
@115911 @1647 @115913 I have been trying for days to upload my T-Mobile receipt to the promo in Samsung rewards and it has not gone through. Now it is saying it is over. Wth? | @639421 @115913 It's important to us that you receive all promos you qualify for. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing
@115913 please fix your customer service or hire me. I've been trying to pay my bill for hours. | @637715 @115913 I see your DM and will continue working on your payment there. https://t.co/Et1Fu7xZtb *BarbPelotte
"@115911 I️ wasnt able to use my @239217 deals you guys sent on Tues.Neither the free bowl or $3 off worked and now they’re expired! 😩 | @639432 Oh no, Jared! DM us and let's see what we can do for you. *JamieK"
"@115913 I own a trucking company and I need phones that will work. How many 600 Mhz phones are on the market now? | @434306 @115913 We want your service working where you need it, Jay. DM us and we'll chat phone options: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp Good morning!! On my account I have auto pay and it scheduled for payment on the 16th, if I want to pay now could I and stop the 16th withdrawal? | @292530 hey David! My name is Robin and I'm here to answer all of your questions! Send us a DM to start. *RobinS"
@TMobileHelp TWO HOURS ON TWITTER CHAT AND BACK TO SQUARE ONE????????????? WTF is wrong with you people ? | @637715 Hey I'm here for you! Meet me in the DM! https://t.co/BMDMqsRi3P *DebKlajbor
"@115913 I️ am forward deployed for 10 months and a T-Mobile representative said I️ could keep roaming even after 3 months abroad on Batelco I️f I️ sent my orders in. I️ did. I️ am now without service after 3 months. Help! | @371039 @115913 Help is here, Steven. Please DM us so we can check this out with you: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp Help! My new phone is being shipped back to T-Mobile because of an address error. Is there an email address to help me? I don't have time to chat all day. Thanks | @639438 I'm your girl! Send me a DM and we can look into your options! https://t.co/Mc0PtWxV6a *JoslynLajoie
"@TMobileHelp Hello! I am still having problems with the $300 iPhone upgrade promotion saying my device is not eligible. Any suggestions? | @590872 Let's check it out! Meet us in DM, Thomas: https://t.co/AsNixOq0xa *SekiaSmith"
"My phone been acting stupid since i updated it. Idk if its a @115911 thing or a @125607 thing but my phone has been freezing and blacking out. https://t.co/2w0eT4XOJx | @639439 Let's check that out, Tina. DM us, we'll make sure your phone's good to go. *JoanO"
So while I have your attention @115911 why are so many of your customer service reps so rude 🤔 #AskingForAFriend | @639440 No one should be experiencing the support you are describing. DM us and let's talk about what you're referring too. *JamieK
"I️’m being charged for a device I️ have already turned in, and customer support refuses to adjust my bill- it’s not that difficult to understand. @115911 has lost sight of what helped them grow the past few years- so much for the #uncarrier @115913 https://t.co/gWm4XUVEaE | @639441 @115913 We're all about making sure all is correct on your account, Alex. DM us so we can get to the bottom of this https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp i have been trying to return my JOD but it seems like customer service made a huge mistake on my account what do I do | @125460 Hey Dion, T-Force is here to fix this! Can you please follow this link to send me a DM? https://t.co/vv9JsrbUOZ Thanks! *AbigailRoach"
"@115913 I Found a T-Mobile Sales VP Online. But He couldn't answer any of my specific T-M =Metro Pcs LG V10,20,30 Phone questions for me | @639443 @115913 Hey there, Jacqueline. We'd be happy to help in any way that we can. Send a DM our way: https://t.co/cuEwtd2epS *DanKing"
@115913 @TMobileHelp is taking 30-40 minutes to get replies from anyone. | @637718 @115913 We want to make sure we get you a resolution! I see your DM and will meet you back there now. *CassyFitzgerald
@115911 is ruining my kids xmas.  Be warned. Cancelled pre-order by mistake.  @TMobileHelp @85694 don't even bother to reply. https://t.co/sXVufEiEPL | @634676 We want you to have a Christmas filled with #Magenta!  I want to make this right.  Meet me here https://t.co/qqiiYhZxdI *SamanthaCassidy
"Once. Again 🤬🤬🤬🤬🤬🤬 @sprintcare  I’m going back To @115911 !!!!!!! | @186654 Joel oh no, why do you want to leave us? -KJ"
"Lesson of the day. Don't leave a good thing for a promotion. Moved to @115911 because of a misleading promotion. Sorry @115714 take me back. | @639444 Gabriel, transparent communication is always our priority. What are you referring too? DM us and let's talk. *JamieK"
Lesson of the day. Don't leave a good thing for a promotion. Moved to @115911 because of a misleading promotion. Sorry @115714 take me back. | @639444 Switching costs include: installment plan balance and/or early termination fees. Registration site: https://t.co/9ABiXqmY33. -DS
Lesson of the day. Don't leave a good thing for a promotion. Moved to @115911 because of a misleading promotion. Sorry @115714 take me back. | @639444 Glad to hear from you. We cover switching fees* up to $650 via Visa Prepaid Card provided after registration and new phone activation. -DS
"@TMobileHelp Help! I DM'd you! | @639445 Thank you Tim, I'm on the case and replying now! See you there! :) https://t.co/vv9JsrbUOZ *AbigailRoach"
"I've never had this much of an issue with any other phone company. @115911 sucks. | @493416 You only deserve the best, Britany. What are you referring too? DM us and tell us about your experience. #TMOnlyCares *JamieK"
"I have said for years that all cell phone companies suck but at least @115911 costs less to suck.  Never more true than today.  What a HUGE pain in the ass to simply activate my new very expensive phone I bought from YOU. | @639446 I definitely want you to have the very best experience you can with us, Scott. DM me so I can fix this: https://t.co/rIZzKwKb2m *KurtMartin"
"@115913 I wasn't looking for you when opened Twitter speak my peace. You were on my page when I opened the app. #ironic! Why is it so difficult exchange a phone? No packaging for an SD card and I'm stuck w/ an $80 item & a phone I don't like. #noluv #8yrcustomer! | @639447 @115913 8 years is incredible, Karim. Send a DM our way and we'll check out your exchange options with you: https://t.co/cuEwtd2epS *DanKing"
"Always telling me FALSE information I’m so over this stupid fucking service @115911 YOU ARE HORRIBLE | @639448 Woah Elisa, what happened? DM us, I'm sure we can turn this around. *JoanO"
"So happy I switched to @115911 barely have service in my house. Very slow streaming. Dropped calls. How many years do I have to keep this contract? #nonetflixonus | @170814 Let us look into this and make sure you get what you expect from us. DM us,we're here for you. *JoanO"
whoever thinking to switch to @115911 don't do it they lie n tell you one price and 2mo later they try and add $40 to the bill | @639451 This shouldn't be happening unless you are referring an EIP being reflected on your bill. Send us a DM and we'll chat *ErikS
"Yesterday I walked into @115911 stood there for a coo 5 mins didn’t get helped so I left . | @639452 That's not our style, Alonso! We value every customer and we want to prove it! DM us and we can assist right here! *WhitneyJ"
"@TMobileHelp Check out my @55 result! Looks better at Elgin,IL but not in Chicago https://t.co/rjmCw2NEGZ | @179629 That's amazing speeds in that last screenshot! Looks like 4G LTE to me, Joswald. ⚡ *BrittanyJones"
Man @115911 4G HSPA network IS SLOW!!!!! Where is my LTE??? | @639513 Service is very important. Where are you located? Send us a DM and we'll check this out. *NaeJ
"Oh how I love always having only one or two bars and crappy internet speeds!  My lease is up in a few months and I can't wait to get rid of #sprint. 🎉  Eight years with them and don't know why I haven't switched sooner. | @187180 We understand your frustration, and would be more then happy to address this issue you are having. Please DM for us for assistance. -Daulton"
@115725 @115990 just learned first hand why #Verizon is loosing customers #sprint here comes a new Biz account | @212284 We'd be delighted to have you as part of our Sprint family. Feel free to shoot us a DM if you need any assistance. Sprint cares! :) -NL
"@115714 really not cool how you are trying to scam me to change my plan after i upgrade my phone. Customer service is telling me i can't activate my phone until i change my plan, what is this about ?!?!?!?!?!?!?!?!?!?!?!? | @639514 Let us address this right away. Kindly send us a direct message. -CO"
@115714 is the biggest joke good bye | @639516 Glad to have you on board today. Let me know what questions you have. What is causing you to feel this way towards? -NS
@ATT @115725 @115714 @126302 @115911 - I don’t expect to get screwed on price because I have one line and not 4. | @627410 We'll be happy to welcome you to our Sprint family. Click on this link to view our great offers. https://t.co/OLXF2ShjmN. -GS
Literally have been on the phone with @115714 EVERY SINGLE MONTH SINCE APRIL about my bill and nothing has been done about it yet. Don’t ever choose this company as yours. I’m so ready to jump ship. #makeitright | @161146 @161146  - Hey! Follow us and send us a DM -LG
@sprintcare so why am I on hold for 10 mins with the store just for the guy to ask the tech if the battery can be replaced in the note 5 | @639518 At this time I won't be able to say why you are on hold for 10 mins. Please allow the representative to provide further assistance . -SJ
"@TMobileHelp trying to figure out how this pixel 2 deal works. I'm under a family account would I have to add a new line or new account | @636000 Hey Charles, send me a DM and I'll get this checked for you my friend! 😊 https://t.co/JndQXzqo6y *UsmanArif"
Can't make or receive calls @115714 | @627414 We understand how upsetting that can be. We are here to help! Please send us a direct message. -CO
Thanks @115714 any reason I received 6 of the same message in a 30 second period? https://t.co/DqELNh0rMi | @633404 Good morning and we apologize for the inconvenience.  This should not have happened.  Thanks for bringing it to our attention. -Felicia R
@116447 - How can one reach your office? Need to resolve a pending issue with Sprint.  Paul Thorpe 202 821-2030 __email__ | @639520 @116447 Team @116447 will be more than happy to discuss your concerns.  Contacting you now.
"@115714 Your nightmare phone system should allow me to press 0 to get a human at any time, rather than scold me for doing so.  ""We really need you to make a choice"" give me a break. | @639521 Hello there. Is there something I can assist you with today?"
@115913 T-Mobile is a bunch of corporate pigs. Still no fix to my plan issue and you want me to change my plan so that I don’t get charg | @324008 @115913 I’m sending a DM your way and we can continue working there https://t.co/Et1Fu7xZtb *BarbPelotte
The #truth is @115714..... 🤬😤 https://t.co/OQ5kycqQi8 | @639522 What issues are you having with your device? YP
@115714 You suck !!!!! I’ve been a customer sense 2001 I need to find me a new company to go with !!!! | @639523 This isn't what we like to hear. Please send us a DM and also follow us so we can further assist. -MM
"@117735 @TMobileHelp @VerizonSupport @sprintcare  Does anyone want a new customer because T-mobile is of no help, had to take a day off of work for $50 phone bill. Can anyone sane help me???????????????? | @637715 We would be happy to have you join our Sprint family. Please visit https://t.co/6vdqzjyoDX and see what we have to offer. Thanks Sprint. -NE"
@sprintcare @116447 Why does  sprint make it so hard to swap phone? Why can’t I just take my SIM card and insert it into a different phone ? I’m getting really tired of this online swapping situation. Half the time it don’t work! Very frustrating! Please fix this! | @628650 You will be contacted shortly. Team @116447
My phone is still “searching” please tell me wtf u searching for?! #sprint get it together! | @639524 Seems like you're having some coverage issue. How long have this been happening? Send us a DM elaborating so we can further assist. -HS
"@115714 is hands down the worst phone company ever. | @639525 This is really concerning to hear! What makes you feel this way? Let us know, we want to help. - AM"
@115714 what IS your policy to protect consumers against your customer service reps if they decide to illegally lock the consumer out of a phone that they paid for in full? #askingforafriend | @639526 Please send me a private message so that I can get this issue resolved for you today. -FR
@115714 what IS your policy to protect consumers against your customer service reps if they decide to illegally lock the consumer out of a phone that they paid for in full? #askingforafriend | @639526 Hello I am sorry and would like to get this issue resolved. -FR
@115714 2 hours of being disconnected and transferred. About a half hour of actually speaking to a person. Awful customer service https://t.co/gaOPd19VDu | @280539 Good morning.  I apologize for your experience today. Has your concern been resolved? -Felicia R
"RT @118159: No importa quién es el 5to miembro de tu familia, con Sprint Unlimited es gratis. La 5ta gratis//solo para clientes nuevo? | @639528 ¡Exactamente! Sprint trajo esta oferta promocional para nuevas cuentas. Puede ingresar a este enlace: :https://t.co/FdpaG3SA7Y -JP"
@sprintcare canceled my iPhone X preorder because I found one in store and now it’s credited the refund to my account instead of refunding me and I’ve been on the phone for an hour trying to get my refund... ridiculous | @250288 Thank you for reaching out to us. Kindly send us a direct message to further assist you. -CO
"@sprintcare i need help!!!!! i need a english speaking customer service agent to help me!! | @639530 Hello Dante, what may we help you with today?"
"@sprintcare I'd like to send a message to Sprint regarding my very negative customer service experience, and it's too long for Twitter. Is there an email address to use or something? It's purely feedback, I'm not looking for a solution anymore. | @639531 Hey Andrew! We can continue discussing it here! Just send me a DM and let's get started. -MM https://t.co/rMApsV8PQY"
"I️ still haven’t received my credit for a case that was opened over a week ago on a phone i returned @115714 I’m getting extremely annoyed!!!! | @583613 Hi Desi! Let's check this out! Please send us a Direct Message, so that we can further assist you. -KC"
@sprintcare how can i get out this contract your service sucks i freaking hate you guys coverage do not know why my wife put us on you guys network | @639532 Hello I am sorry you feel this way are all of your Sprint lines having coverage issues? -FR
Look at that speed!!! In Reston for training and Sprint is by far the fastest!!! @76439 @86448 @76440 https://t.co/W0qc0ibUa3 | @639533 Beautiful speeds! Thank you for being a loyal customer!
"@sprintcare can’t upgrade from the site, keep getting “Failed to calculate tax due to calculateEquipmentTax API error” and “Continue to Delivery” is greyed our | @639534 Hey there. You can also upgrade by contacting our Telesales Department at 800-777-4681 or by visiting one of our stores. -  CF"
@115714 @115858 get your shit together thanks I’d appreciate it 🙃🙃 | @639535 Hey! What seems to be the issue? Kindly let us know. Our team is here to help. -NL
@115714 I'm getting dropped or failed calls failed text messages and bad internet connection (data) for about a day now what's going on?? | @639537 Can you please send me a Direct message providing me with your nearest cross streets and ZIP code? -DS
@115714 I'm getting dropped or failed calls failed text messages and bad internet connection (data) for about a day now what's going on?? | @639537 Oh no!  Let’s do some troubleshooting. -DS
My #opensignal TRUE Speed Test on #Sprint 4G... any comments @115714 ? | @639538 Hi there! Is there anything we can assist you with today? We are always here to help. -SJ
"@115714 been fucking up my husbands account for the past month. Bout to just cancel that shit!! 😡😡😡😡 | @238277 Hello, what's going on and how may we help?"
"@sprintcare I just recently switched to Sprint. I was given a $350 credit for my old phone, but it isn’t appearing on my first monthly bill. Why is this? | @639539 Hello please send me a private message so I can send you a link to check the status. -FR"
"@sprintcare I just recently switched to Sprint. I was given a $350 credit for my old phone, but it isn’t appearing on my first monthly bill. Why is this? | @639539 OOPS Typo I will be happy to assist you one moment please -FR"
"@sprintcare I just recently switched to Sprint. I was given a $350 credit for my old phone, but it isn’t appearing on my first monthly bill. Why is this? | @639539 Hello IA will be happy to assist you today. -FR"
"My WiFi, my phone, and @115714 all have me fucked up. | @637874 Hey there! What seems to be the issue? -MM"
"Called @115714 about available new plans lol. What a joke. I can save you money sir...with iPhone freedom plan. A whole $8 gtfo #garbage | @639540 Sounds like something we need to look into. Please send us a Direct Message, so that we can further assist you. -DS"
@115714 needs a driving mode Android devices | @181560 Hello I am not real sure what you are asking please elaborate. -FR
"@TMobileHelp You guys just f*#$ed me so hard on the note 8 bogo deal. #bamboozled said I was approved when I ported a line to get the deal, now my $960 rebate card is held hostage unless I switch my plan to T-Mobile one for $40 more a month | @639552 That's definitely not our style! Let's take a look at things! Meet me in DM https://t.co/BXDdporH4e *JenniferRivera"
#Sprint is trash | @640116 This is not good. What is making you feel this way about us? What issues are you having?  Let us know. -KA
"@115714 can''t solve my problem whit the service maybe they can change my phone whitout cost..i can support bad service whit a nice #note8 | @568231 Having Network issues? Please send us a Direct Message include your cross street and ZIP, so that we can further assist you. -SJ"
Frustrated with @115911 😡 | @640210 Oh no! What's going on Diana? *JasmineS
"@115913 

Hi John I'm with tmobile for just about a year when I lived in Brooklyn I loved everything about you guys. But.....
Our community has grown with massive digits and many many family's including mine have moved out to Lakewood nj
So far 20 people I know left tmobile | @640211 @115913 We want to make sure all is well, Meir. Please DM us what caused this: https://t.co/cuEwtd2epS *DanKing"
@115911 plan on switching to your company for services can we keep our current mobile number? | @640212 You sure can! We can port it over! Send us a DM for more info! *ElleA
"I went to a haunted house in pa why I ain’t have service the entire time??? Y’all trash @115911 | @640262 Having strong connection is important to me, Joy. Let's take a closer look to see what's happening. Send us a DM! *RickK"
@115911 got some questions about remaining EIP and how to best go about upgrading next week. | @314365 No problem. Send us a DM Gregg. *KaeW
@115913 how can you call yourself the uncarrier when you’re not unlimited? Your customer base means nothing to you..it’s all 💰💰💰 | @324008 @115913 I see we've been working together in DM. I'll meet you back there so we can go over your plan! *CassyFitzgerald
I'm so glad I stayed with >  @115911  Because #TMobile came up  Now  we  Over  the under Dogs! @TMobileHelp #Wireless #WeWontStop #Phone | @640801 Woohoo! Thanks for the love and support! We're happy that you're happy! ;) *MichelleWalker
@TMobileHelp Hello . Can I speak to one of your representatives ? | @511786 Of course! We're here for you. Send over a DM. https://t.co/wnPk0Kpe5r *BrittanyJones
@TMobileHelp why isn’t the app letting me make a payment??? | @640813 Yikes! Drop me a DM here https://t.co/kGg2v4HP5h and we can get this fixed up! *DavidBradford
"I'm starting to believe that leaving @115911 for @115714 was a horrible idea. Data coverage is pure trash. Not a happy customer. | @131055 Hey, let us help with your service issues. Please send us a Direct Message, so that we can further assist you. -TN"
@115714 why is your service so damn slow even though I have 4 bars of LTE | @640980 This is not the kind of experience we want our customers having. Please send us a DM so that we can assist. -KA
@TMobileHelp i am facing no service problem since morning | @641230 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
"@115913 @115911 not one rep not one can give me a reason to stay !!! #badcustomerservice #epicfail#verydisappointed | @200200 @115913 We absolutely don't want to see you go, Bill. Please DM us so we can help turn this around: https://t.co/cuEwtd2epS *DanKing"
"hey @TMobileHelp, should have my Launch day my iPhone X in hand but it appears to have been ""lost"" in transit.  Help! | @641231 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood"
"Anyone else with @115911 and has no service when you should? 

@115911 are y’all down or what | @330297 Hi Bethani, let us make sure you're always connected. DM us, let's see what's going on there. *JoanO"
@115913 when will T-Mobile get RCS?! | @641232 @115913 We're targeting by the end of year to have Universal Profile available. Stay tuned. *DanKing
"@115913 @115911 I traded my and my son iPhone 6 + and 6, for 2 X’s expected 300 credit for each , just to see only 109 credit for 6+... what happen ? I’ll be returning X’s if I have to and change provider if this is not fixed. Help! | @641234 @115913 Help is here, Damir. Send a DM our way so we can get to the bottom of this: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp problems in Seattle? Nothing is loading and texts aren't being sent. | @641235 I'd love to take a look! Meet me in the DMs and we'll get to the bottom of this! https://t.co/WvduHDPGwV *MichaelHarvill
"FUCK @115911 & @115858 | @641236 That's harsh, what happened? DM us, we're here to help. *JoanO"
"@115911. Why does a solicitor have a t-mobile phone number and using it to call me? | @641237 Thank you for reaching out, Josephine! Please DM us some details so we can discuss. *WhitneyJ"
"@115913 Hey man why does it cost extra to speak to a person to pay my bill or buy new phones? The nearest store to me is 90 miles away. Ive been a Tmobile user for like 12 years now and have always loved my service but it bugs me that I have to pay extra to pay you money. | @641239 @115913 Hey there, Cliff, you can pay your bill: https://t.co/Nibmy0MgYC or upgrade online https://t.co/FFC9KY0xtq at no extra cost anytime *DanKing"
@115913 @117540 @115911 - my new favorite group is BAND 71: Care to share if they've toured near central Ohio Yet? #Uncarrier | @641240 @115913 We'll continue to improve our service everyday. Checkout: https://t.co/Rs7ud2PYPg periodically for the latest updates. *DanKing
@TMobileHelp for Tuesday I️ got te Panda Express deal but I never redeemed I️t because of issue. But the app shows I️ redeemed I️t. Will I️ be able to redeem later or it’s gone forever? | @641241 Pls send me a DM so we may discuss together :) https://t.co/6JAtI8jAfO *RubenHernandez
"@TMobileHelp How can a blocked number leave a voicemail but nothing in the Call Log? If I block a number, block them from my voicemail box as well. That's the point of blocking numbers = I don't want contact from them. Right? | @69053 That's a great point to bring up! Send me a DM so we can check into this for you. https://t.co/cbaCC4vqgh *MichelleWalker"
@TMobileHelp what is the jump program | @167143 Jump is only the best upgrade program and insurance bundle ever! Send me a DM and I can give you deets! https://t.co/yZ5k0mtFsX *SonjaKett
"@115911 @115913 how you  gonna replace my broken phone w another broken phone :'( | @641242 @115913 We've got your back, Colten. Please send a DM our way so we can help: https://t.co/cuEwtd2epS *DanKing"
why did you send me a defective iPhone x @115913 @115858 | @641243 @115913 That's an amazing phone that we want working great for you. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing
"@11486 @115913 @15006 this technology will be live in Puerto Rico??? 🤔👀 https://t.co/Ei2vVrAOio | @641244 @115913 Hey there, Jean. There is 4X4 MIMO available in several markets in Puerto Rico. DM us anytime if we can help further. *DanKing"
"Y’all got the Jump program right? Hook me up with the IPhone X please @115911 | @196587 DM us, we'll hook you up. *JoanO"
@TMobileHelp pixel 2 promo? | @632010 Pixel 2 promo is an awesome one! Send me a DM for all the details https://t.co/izQCWNdYgX *NickSuzuki
@115911 shout out to Amber @TMobileHelp for answering my questions & CS for switching me to unlimited. 👏 Quick & easy! 👍😎 | @378982 I know her! I'm glad she took great care of you! If you need us again we're here for you! https://t.co/GfMqTm3Joc *LizRackliff
"@115913 your customer care botched my preorder for the iPhone X and financed it instead of a JOD. Went to the store for two hours. Store employees where great but the suggestion from the people on the phone is to return my X and reorder. That is BS i didn’t cause this. Fix it | @641247 @115913 We want to make sure all is good to go with your order, Tommy. Please DM us: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp you guys up for answering a few JOD questions about the iPhone X? 👀 | @275027 We are always up for answering your questions :) DM me to chat! https://t.co/jaHSC7DwkH *JacintaJenkins
"Hey @117543 I have a question about sponsorship with T-Mobile! I've tried contacting almost everyone and I can't get a straight answer. Any way you can help me ? Thank you for your time. | @225720 @117543 Hey there, Brian. Thanks for your interest. Checkout https://t.co/fgQUMEb1Y1 for the steps to apply. *DanKing"
"@TMobileHelp Hi, if I had a phone that supports these bands, would it be compatible with TMO?

 2G/2.5G GSM/GPRS/EDGE
- 850/900/1800/1900 MHz
3G UMTS
- 850/900/1900/2100 MHz
- HSDPA 42, HSUPA 5.76
4G LTE
FDD Bands 1, 3, 4, 5, 7, 8, 12, 17, 20, 28, 32
TDD Bands 38, 39, 40, 41 | @641248 It would be compatible but is missing a few of our bands. Click here to DM for details! https://t.co/6eZrWJ9PIa *JustinRhodes"
@TMobileHelp Could someone tell me the difference between Jump & Jump+ and do they both include AppleCare? | @641249 We can totally give you clarity -- both are great insurance features! Meet us in DM: https://t.co/AsNixOq0xa *SekiaSmith
"Well, @115911 let me down, but @115858 never does. It pays to have friends like @86682 - truly the best. | @641251 How's that, Shane? That's never what we want! DM us so we can find out how to make this right! *WhitneyJ"
.@115911 @TMobileHelp need to add/adjust cell tower near Lafayette & Gold St. connector in San Jose. Would love to use cell at work! Thx | @641252 We agree! We want you connected while at work. Shoot us a DM so we can go into more detail and get this resolved! *SethH
@115911 do you have a list of which markets received lte-a and lte gig today? | @603061 That's a great question! You can read all about it here! https://t.co/dGcSdqyxes *ErickiaLaChance
@TMobileHelp Ship my iPhone X already | @450177 Hey! We want to make sure you get you phone ASAP. Meet me in DM to check on your order. *GeorginaRueda
@TMobileHelp come on guys seriously? I haven’t reached my data cap and already I’m being throttled https://t.co/zeWqv5xKG8 | @641255 It’s CRUCIAL that you’re getting those blazing fast LTE speeds! DM me here and we’ll get this resolved: https://t.co/EoqAVShpFT *AustinWebb
"Just so you know, my greatest mistake was switching to @115911. Should have stuck with Verizon. | @641257 Aw man! What's got you feeling that way? DM us here with some details so we can help out. *BlakeT"
"@115911 can you dm me, i have questions & concerns about black friday sales | @641260 Absolutely, Charese! We're here for you anytime you need! DM us here and we'll do our best to get you the answers you need! *WhitneyJ"
I️ have Verizon but I️m willing to explore because getting the iPhone X on any service is expensive as hell. So @115725 @ATT @115714 @115911 what y’all packages look like? | @381357 Hello there Kjruss13! We would love to help you make the switch! Please DM us so we can discuss our great offers with you. Thanks! -Daulton
Hey @115911 @115913 WTF am I supposed to do with a phone I've exchanged 3 times and still has problems? Your system supposedly won't allow me to get a different device. Who do I need to speak to to bypass this crap? Tired of a phone that freezes at random. | @641261 @115913 It's super important to us that you have a working phone. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing
@115911 @115913 Was so excited for the $300 iPhone 7 Trade Up Rebate! But my rebate was denied. No one told me about non-compatible rebate offers. 😡 Very disappointed. Loved @115911 til now. | @641262 @115913 We want to take a look at this with you and find out what happened. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing
@TMobileHelp us too - no service :( very sad in Poland. No English-speaking consultants when we called for help :( | @641264 We'd love to help! Send us a DM to get started! *JoylynnD
@TMobileHelp I have a grandfathered family plan (15 years! ) Does the free Netflix apply to me? | @641265 Hey!  Send us a DM and we can check out the details! https://t.co/WZM6cbcgHU *JonPorter
"@TMobileHelp Hi, received 2 free lines last year during Black Friday. It's been a YEAR and credits to my account STILL AREN'T RIGHT! Someone, PLEASE get it fixed! | @641266 It’s CRUCIAL that your bill is looking 100% A-OK, especially w/ those free line credits!  DM me here: https://t.co/EoqAVShpFT *AustinWebb"
@115913 Was just in one of your locations and had an associate call me a liar over getting a defective Sim card switched out tried to charge me 25 bucks I don’t need treatment like that you’ve lost a customer | @252817 @115913 We want to check this out with you and turn your experience around. We'll be meeting you back in DM ASAP. *DanKing
"@115913 
Robbing piece of shit. Just went through my phone bill.
Charging $40 a Month for a tablet that was meant to be $10/month
Game Over. Hello new phone company
@TMobileHelp | @641268 @115913 We're all about making sure your bill is correct each month. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp @115911 your online support through Twitter is terrible along with your Android support for the app. Glad to be leaving the form letter conversations via DM! What a waste of a day and money your company is! | @637715 We’d hate to see you leave and will be reaching out in DM to help *BarbPelotte
"@115911 hi, could you explain to me how I barely have internet access on my phone while paying so much for my plan ? Had to connect to wifi to send this. | @641271 Hi Rodolphe, let us take a closer look at this. DM us, we're here to keep you connected. *JoanO"
@115911’s hotspot is fucking trash & eats your data so fast. Getting tired of this network & their limited “unlimited” data. | @641272 Let's take a closer look into your plan and your options. Send us a DM for assistance. *JasmineS
"@115911 there's some serious network issues at @86686 https://t.co/JUNwOf0zZY | @641273 Hey Jacob, let's look into your location and take a look. *JamieK"
"@TMobileHelp hi there! just got my new iphone x and i need help! | @641275 Hi there! Congrats! I'm a fan of #AllthingsApple DM me, I've got all the help you need! https://t.co/n6tQTx28XN *OliviaStewart"
@TMobileHelp getting reports of nearly unusable slowness around zip code 45040. | @594217 Let's see what we can do to speed things up! :) Click here to send me a DM so we can make it happen! https://t.co/6eZrWJ9PIa *JustinRhodes
I freaking love @TMobileHelp and @115911 period great company | @125460 I ❤️ how I was able to tailor your resolution to meet your needs! We ❤️ you too & will always treat you like #MagentaRoyalty! *EricaCardwell
"@115913 I’d love an @115911 ringtone for me @115858 #iphoneX. How do I get one? Got one you would recommend? | @641276 @115913 Hey there, John. There are a few T-Mobile jingle ringtones available in the iTunes Store on your phone. *DanKing"
"@TMobileHelp how many devices can use the binge on feature while using the same T-MOBILE hotspot? | @346690 There's no specific limit, but just remember it all counts towards total data usage. Here's more! https://t.co/aU3IBLecJI *BryceCrawford"
Why the slow speeds @TMobileHelp? https://t.co/h8ntLiLGA1 | @641279 Oh no! Let's look into this ASAP! DM me! https://t.co/86MicZnF9C *WarrenCamp
"@115911 what does “PartiallyPreOrder” mean? | @431295 Great question! It means it's been submitted for processing but, not ready to be shipped. DM us for additional questions! *KeithM"
"@115911 you guys really need to step up your speeds in LA. Absolutely abysmal service while I was on vacation. | @641281 Victor, we always want to provide you only the best experience wherever you go. If you have concerns, DM us and let's talk. *JamieK"
@sprintcare bro why did y’all give me a kansas city number on my iphone x?? i’m from harrisburg pa | @144542 Hello a Kansas City number would be 816 or 913 area code. -FR
@115714 @AppleSupport my phone won't let me call or text or receive anything even when I'm connected to wifi and switches between no service. help I need my phone 😫 | @533885 Hey Tina. thank you for mentioning this to us. Would you please send us a DM so we can tackle this issue together? Thank you. Ange L
"I swear @115714 coverage has gotten noticeably worse in Seattle in the last week. | @641365 Hi there, this is concerning to me. Please send me a Direct Message, so that I can further assist you. -MC"
@sprintcare  why no service? https://t.co/Zusuhb6Ixm | @641366 I do understand how important having service is. Please send me a DM so I can further assist you. -LP
"@115714 #worstCustomerService
#misinformation | @641367 Oh no! This is definitely not the kind of feed back we like to receive. Can you please elaborate more on your issue for us? -TR"
Dear @115714 you suck!!! | @641368 @115714 We understand your frustration and would hate to see you go. Please DM us so we can further assist in getting this issue resolved. -SB
"Dear @115714 you suck!!! | @641368 Hey Trish, this is not the type of feedback we like to get. How can we be of assistance today? -SB"
"@115714 yo I need some help | @641369 Hey there ,how can we help you today? -TC"
"(1/2) Direct from @sprintcare:
Thanks for the information. Please try these steps, to update your data profile: 
1. From the home screen,... | @641370 Please let us know if these troubleshooting steps were helpful. -SD"
"Called @115714 customer service and had nothing but static, breaking up, and then a dropped call 🙄 | @533385 Hello! We just want to make sure you were able to get any questions or concerns answered. Is there  anything we can help with? -Daulton"
"@115714 why has the service in Quincy, MA been spotty to non existent all day? Your network sucks. | @641371 I will like to look into this issue for you. Please send me a DM along with your nearest cross street and ZIP code. -NW"
@115714 your customer service is horrible had theee different reps threaten to turn off my account when I didn't want to update a security question and would not allow me to talk to a supervisor or manager absolutely horrible customer service | @641374 How can I assist you. -FR
@115714 your customer service is horrible had theee different reps threaten to turn off my account when I didn't want to update a security question and would not allow me to talk to a supervisor or manager absolutely horrible customer service | @641374 Hello I am sorry to hear this we do not access any accounts with out the correct security information. This is for your safety. -FR
"Hey @sprintcare, are you able to do anything about spam calls, multiple times a day, spoofed with a similar number to my own? It's getting out of hand, 3-5 calls daily. I know there are apps to block #s, but I figure @115714 should be doing something/care to change that too. | @533330 We're here to help. Please send us a DM so we can further assist. -AT"
"@sprintcare Good afternoon, I been having difficulty receiving text message in a timely fashion. I did everything from calling sprint to (c) | @641376 This is very concerning to us. Please send us a private message to further assist you. -C.H"
"In all of my 5 years as a @115714 customer, I’ve taken pride in telling others that my service always is great. Therefore, I DO NOT UNDERSTAND why for the last month, my service has been the WORST of all time. I’m in Chicago, why hasn’t my LTE been working, texts lagging & more | @641377 Oh no! We appreciate that you took the time to bring this to our attention. Can you send us a DM, so that we can look into this? -CO"
"This Bolt will will be the last @155347 phone I will ever buy and @115714 is definitely about to lose a 14 year customer. This has been the worst customer service experience EVER! | @641378 Your business is important for us, and we don't want to see you going anywhere! Please DM us so we can talk!"
"@115714 can we talk about getting this bill waivered? Its from when i was 18 and a friend worked for you guys and he conned me into a deal. I can show how ridiculous of a deal it was NOT. And its affecting my credit and my life hard.... | @641379 Hey :). Please DM us, let's talk. -CS"
"Got a phone @115714 15 days ago, it’s already not working and they won’t let me return it. Commission over customer satisfaction #tmoblie😍 | @641380 Please follow us and shoot us a DM to further assist you, we'll be happy to help. -KP"
"Got a phone @115714 15 days ago, it’s already not working and they won’t let me return it. Commission over customer satisfaction #tmoblie😍 | @641380 Oh no! Is it a leasing device or you purchased the device who price? -KP"
@115714 apparently you have 3 towers done in DFW area since 10/31 & this has not been fixed and I have no signal | @483476 I would like to review further in order to further assist you. Please click on the link above. -RL
Thank You @115714 for giving me a phone to fix my credit. I love you! | @641381 Your welcome. Thank you for choosing Sprint. -SMG
@115714 is getting better where i live but upload still sucks worst ive seen in 4 months and #magicbox doesnt help im very disappointed with the box was suppose to be great but #sucks https://t.co/uok33KBbJg | @121555 We can check the towers on your area.
"@115714 has pissed me off for the day 😤 | @641384 This sounds concerning. What's going on? Send us a DM, so that we can look into this for you. -SD"
"Y’all gotta do better @115714 | @641386 Please send us a Direct Message, so that we can further assist you. -SS"
@115714 service is trash | @641387 Hey can you send us a DM with the details of your issue? -HM
@sprintcare pretty disappointed how it was not transparent that my plan would change when I preordered the iPhoneX. I found it out when I was activating the new device. | @430025 Oh no! This isn't something we'd like to hear. Could you tell me the plan you had previously? -KP
This is the most AMAZING thing I️ have received during my 8 years at @115714 Thank you @116447 🇺🇸🇺🇸🇺🇸 https://t.co/ydEujSjeLd | @641388 Thank you for the positive feedback and for being a loyal customer. Team @116447
"@115714 Just had a disturbing conversation with a sprint representative. Also just realized that Sprint does not care about long standing, loyal customers | @641389 Hey! This is not something we want to hear from a loyal sprint customer. Can you tell us what's going on? We'd like to help. -CD"
".@115714 Are there coverage issues in my area 11372, don’t have any LTE service. | @458732 Hey Howard! We can help with that. DM us for further assistance. -RID"
"@115714 apparently you have towers down since last Tuesday. When will I get my internet back? | @483476 Please send us a Direct Message, so that we can further assist you. -RL https://t.co/rMApsV8PQY"
"@116447 poor service when calling into support, I should be able to understand the person who is tasked to resolve my issue. Still unresolved and I am thinking of switching service | @641393 Hello Geneva! Team @116447 can help. Please send us a DM with your contact information."
@124218 Sprint turned me into a collection agencies for charges which were their fault | @571089 What type of charges were they?
@115714 to invest more in network development https://t.co/u0BPMGxEF7 | @641403 Thank you for the feedback. We are constantly working to improve our network.
"Hey @sprintcare my last bill you never sent me was due yesterday and you send me an email this morning that I'm going to collections if I don't pay asap? This is exactly why I left. Your company, service, and way you treat customers is unacceptably poor. #sprintsucks @115725 💓 | @641404 We are terribly sorry about that. May we send you another one or give you the balance?"
@sprintcare WTF | @637810 I'd be responding to your secured chat now. -MM
"@sprintcare I've been trying to lower my bill and have a better offer with AT&T. I don't want to leave but will if you can't help. | @641405 Hey Alexis, your post is concerning to us and we definitely want to work on this matter for you. What billing issues are you having? -AH"
"@sprintcare to make and receive calls on the
S3 watch - I feel like the brunt of jokes because we have Sprint. My family has
a group text going - I'm the only one that has a Sprint phone & I get half
of all the texts that are exchanged. | @641370 Sounds like something we need to look into. Please send us a Direct Message, so that we can further assist you. - MJ"
"@126 @115911 hey guys. Just bought #revvlplus . It's great, but in Instagram when I take a photo it's defaulting to the camera that is zoomed. Could you check that out? | @641453 Let's take a closer look to see what's happening, Drigo. Send us a DM! *RickK"
Wtf going on with @sprintcare | @641650 What seem to be the issue? You seems to be really upset. Send us a DM notifying us as such. -HS
@115911 do you T-Mobile really care or want to help your customers by showing good customer relations | @308916 I want to help make this right!  I will meet you in DM or you can message me here https://t.co/qqiiYhZxdI *SamanthaCassidy
@115911 @TMobileHelp does the pixel deal include the 55+plans? | @405060 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
".@115725 y'all still buying out contracts? Been a @115714 customer for most of my life, but it doesn't feel like they give a damn | @642468 Oh wow! What makes you feel like that? What's going on? -JE https://t.co/rMApsV8PQY"
@TMobileHelp can you DM me the APN settings? | @324579 You got to a great Tech wizard! I got you on this. DM me up and let's start. https://t.co/cYAShZx2fF *PoxMaphixat
"@TMobileHelp a known issue for over a year???? Enough. | @312776 Hey there, Bobby! I will meet you in the DM to help! https://t.co/jg1YyB1ZS7 *CherneilRandolph"
"You know, I thought other cellular service providers were shitty, but @115911, you've outdone them. 3ppl, STILL no activation on new phone. 

WHO THE HELL has agents ask their customers for their password over the phone?!! | @642880 Let's make sure you're all taken care of so you can start using your new device. Send us a DM so we can assist. *KeithM"
"I literally stay around the corner from a @115911 store the service over here trash 🤦🏾‍♂️ | @642881 I definitely need my service to be on point where I live, so I want to make sure we get yours up to par. Shoot me a DM so I can help. *JPL"
"@115911 gotta a long term customer here that got sudden health issues,y'all add too many fees etc. Can't keep up or pay..shame shame on you | @642882 We're always ready to try everything to reach a resolution. Click on my picture to DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 all the giving you say you do,help a lady in distress out....a very long term customer in sudden health pitfall needs phone but you guys charging all kinda fees etc...cant handle | @642882 @115913 We're always here for you and ready to explore all our options, Kellie. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
Thank you @115911 for taking money out of my account THAT YOU WEREN’T AUTHORIZED TO TAKE!! Now my account is negative due to banking fees. Literally the worst phone service in the world. Everyone please go with ANY other phone company. ✌🏽 | @642883 That is never something we want to have happen and we certainly want to get this taken care of for you. Please se... https://t.co/68oeyChMfY
"Your agent hung up on https://t.co/KouVWD7NFn | @642884 You're experience is crucial to us, Steve. My offer to assist you here is sincere. Reach out anytime. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp I need help in clearing an incorrect bill issue. I discontinued the service yet I received a full month bill. can you help ? | @642885 You got to a billing wizard! I'm your guy to help. DM me up and let's chat. https://t.co/cYAShZx2fF *PoxMaphixat
"@TMobileHelp 11/2 bought Note 8 for $200 Samsung Pay promo. Tried myTmo, multiple Tmo customer reps, supervisor, Tmo store rep, couldn't get me receipt for now expired Samsung promo. Should I tweet @115913 @115911 to get a receipt?? 14+yr w Tmo doesn't even get you a receipt | @642886 @115913 We're here for you and we'll explore all options to make this right. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
i need help with my account @TMobileHelp @115913 | @642887 @115913 I want to help with your account. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
"Mike, the 611 representative already ""explored"" the option of changing my number. How is that an option?

Let me go through all of the people that I've met in the last 15 years and let them know that I have a new number based on one call.

@115911 @115913 @TMobileHelp https://t.co/oqA1ZKC7lw | @642889 @115913 We're John's Executive Social Media team and we're always here for you. Reach out anytime. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 dp cam you explain why you guys are charging me $2.92/mo for a product I have proof I returned to you almost 60 days ago? #BuyerBeware | @189419 If you've returned it, we'll get this fixed for you. Please send us a DM, so we can get this resolved for you. *JPL"
"30 minutes on chat with an idiot #TMobile rep. Idiot is clueless. Nice call center @115913 wow | @642884 @115913 We're always ready to dive in to assist you here, Steve. DM us anytime. https://t.co/lH0SH5fy2m *MikeRice"
"Wow @115911 Bennington,VT, College town, 15k ppl.  No coverage and you cancelled/lapsed any roaming coverage so my wife is left with zero capability.  Tech support:  “go buy a prepaid phone”.   Really? | @642890 That's not the type of experience we want you to have. Let's take a closer look to see what happened. Send us a DM! *RickK"
"So does @115911 just not work in the Bronx? Cause I’m ready to set my phone on fire & feed it to the rats | @642891 Oh goodness! I definitely don't want you doing that, Zuleyka. Shoot us a DM with more info and we'll check this out. *ValerieP"
"Hey @115913 @115911 I just received a call from an ""unknown number"" and was told by 611 that I need to mail a letter to find out who called me.

What year are you living in? I should be able to find out who is harassing me without waiting weeks for a letter to be delivered. https://t.co/DUfXbKFWsN | @642889 @115913 We always want to explore all options for you. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 please help me, t mobile customer service is not helping me, and I’m out 400 dollars for something I didn’t even receive! | @642892 @115913 You should receive what you pay for. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson"
It sucks when you try to video chat with your daughter and you get these type of signals #Smhtmobile @115911 https://t.co/xjBzGrhFik | @642893 That's not fun. Let's figure out what's causing these speeds Javier. Send us a DM for assistance. *JasmineS
".@115913 30 minutes on chat for a support issue. They promised to call back in 2-3 days. That was a week ago.  Fun with #tmobile support. Ha | @642884 @115913 We truly want a resolution for you, Steve. Please DM us; we're on this. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp HORROR story with customer service right now.  Closed our 2 lines/$100  acct mid month,so we had a credit. Out of nowhere TMo is charging us  $10/month for a non existent tablet plan, and CS REFUSES to issue us a  check for overpayment.  HELP!! | @642894 Oh no!! That's 100% not okay! Shoot me a DM and let me get to the bottom of this! https://t.co/NMvRntQYM5 *SarahPearson"
"Soooo somehow my wife's number got canceled and now #TMobile is saying I cannot get it back. GREAT SERVICE. @115913 | @642896 @115913 We want to explore all options to get you and your wife squared away, Matthew. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"I’m very upset @115913 all my fiancé and I need is a simple letter from @115911 so we can buy our first home. Please help! | @642897 @115913 We're here for you, Grant. Please DM us and we'll explore all our options. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp @115913 @346370 - WARNING- Your T-Mobile Service May NOT work in the case of an ACTUAL EMERGENCY! My child beaten by Bully after school at bus stop. I got the call and the V/M 2O HOURS LATER!!! #tmobiletheories #shouldhavecalledalawyer #notapriorityfortm | @346370 @115913 That in no way is the experience we want you to have! Please send me the details in DM. Thank you again for working with us *AlexSemsch
"Two line free promotion ended on 11/22/2016 was not applied automatically since 1 year, now one rep says i cant take advantage of that and combining with some different offer, isn't this crazy @115911 they say we are escalating the issue don't know where did they escalate | @642898 Hey, we have some great promotions and we want you to take full advantage of all of them! DM us so we can look into this. *TerriL"
"@115911 Worst customer experience of my life is with Tmobile.  Over 8 hours on the phone to cancel service and pay off phone. 29 hours later on the phone, still no resolution.  Almost 2 months and every time I call, they tell me something else.  Shameful and appalling business. | @642900 We want to make sure you can get resolution without any further time spent on this. Shoot us a DM and let us know how we can help. *JPL"
@115911 if I have a iPad connected to my account can I take that off and put a cell phone in its place? | @642901 Hey Kirsten! Those two lines aren't classified the same way so it wouldn't work exactly like that. DM us so we can chat! *BlakeT
"@TMobileHelp need help with payment arrangement | @360183 Hey Steve send me a DM and I can set that up for you!!
https://t.co/KQh917xfZf *SurDuaneMcGurn"
"You fuckin suck @115911 you took money for an inactive account! Give me a refund! | @642903 Asael, we'd love to take a look at your refund for you - send us a DM and we can get started. *TerriL"
"@115911 we're switching to you and my wife has not been able to receive calls or texts for 70 hours because the number transfer from @310006 isn't complete. The calls go right to her Republic voicemail. #needhelp | @642904 We're here to assist you and your wife, Stephen! We don't want her missing any important calls. DM us so we can dive in. *KeithM"
@115911 Hi i want to report an employee from your Louis Joliet Mall location for being a racist | @642905 We take matters like this very seriously. Please DM us here with some details so we can chat about this. *BlakeT
@TMobileHelp @115913 -Thinking about T-Mobile? RUN! I'm a customer of 24 YEARS! @115913 your Customer Service is Horrific! I have been on @TMobileHelp for 3 Days! I have been passed around like a plate of crappy appetizers. You need HELP! #literally #timewaster #why | @346370 @115913 Our offer to help is sincere. I have replied via DM. Thank you for your time and patience in this matter *AlexSemsch
.@115911 tell your employees to stop up selling so much. I came in for just a phone and had to repeat many times. I told him I didn’t want anything else. | @642906 Your feedback is truly appreciated Alif. We want to make sure you're provided a great experience. DM us w/ additional details. *KeithM
@TMobileHelp im trying to cancel data service on a tablet &I can’t figure out how but if I️ add the lifetime guarantee it’ll let me take off the data. What is the life time guarantee?? | @642910 We're here for you! I can see you also sent us a DM so expect a response there within the next couple of minutes. *ChaseConway
"@TMobileHelp @115913 - I have been working with TMobileHelp for 3 days. I have told my story too many times. We made a deal hours and hours ago. Can't close the deal. Wait time between responding is 30 minutes. I can't do it anymore! #imdone | @346370 @115913 I truly appreciate your patience, Debbie. We'll be responding in DM as quickly as possible. https://t.co/lH0SH5fy2m *MikeRice"
@115911 @115913 My Company was promised a major rebate to leave Verizon and adopt TMobile.  Now TMobile is trying to stiff us out of the $2K+ | @642912 @115913 You should receive what you were offered. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
Sent @115913 and email...let's see if he is for his customer and their loyalty for 20yrs. | @213730 https://t.co/ENOyacYYL0 this is the link to Apple *TJJones
"Sent @115913 and email...let's see if he is for his customer and their loyalty for 20yrs. | @213730 @115913 We'll be back with you in DM momentarily, thanks! :) *TJJones"
What kind of company tells you to use another company's product??? SO MAD AT YOU @115911 and @Tmobilehelp | @642908 My ultimate goal is make sure you stay connected and make sure we’re on the same page. Meet me back in DM and we can chat. *AmarizLugo
"@TMobileHelp slow ass 4G | @642915 Not okay! We're in the fast 4G business, so let's dig into what's going on -- shoot me a DM! https://t.co/YRA4YfdxVQ *BryceCrawford"
"Yooooo @115911 i dont pay out my ass for unlimted data to have shit data😤 yall need to change your shit man💯 | @642916 Hey Tyler, let's make sure you're getting those lightning fast speeds you need on your phone! DM with some details & we'll chat. *TerriL"
"@115911 Please fix your service in Sheridan Co. It's poor to say the least. | @581891 Having strong connection is important to me, Chris. Let's take a closer look to see what's happening there. Send us a DM! *RickK"
"@115911 wtf is going on with the service today ! I can't do anything. | @308349 Oh snap! How long has this been happening? Shoot us a DM and we'll check this out, Tasha. *ValerieP"
"This @115911 store in ORLANDO Florida would NOT open its doors. They said they were closed and it’s 730pm and they close at 8pm. People out here upset smh https://t.co/WA8d2hq7CG | @642918 Hey, please send us a DM so we can grab some more details from you and address this internally. We have your back. *TerriL"
"@115911 @TMobileHelp @115913 TMO is being sketchy AF when it comes to who is eligible for BingeOn. My BingeOn is on but my plan is not eligible... #ridiculous #sketchy https://t.co/O17pZMo7z1 | @642919 @115913 Let's get all your questions answered, Aliya. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp T-Mobile has officially lost my Jump on demand device that I returned IN THE STORE. Of course, I am the one to suffer the consequences! No one is able to help me. Can a MANAGER please contact me? | @292017 Hey Alex, thanks for reaching out on this! I just sent you a DM so we will get this resolved there for you! :) *EmmanuelLopez"
@TMobileHelp if I switch it t-mobile can I get $300 off a phone as well for trade in? Coming from verizon | @642922 OHH great question :) Send us a DM so we can get you some deets! https://t.co/69dhFOUgl8 *AmandaSansone
Oops!!! Time to upgrade @1202.  Thank you @115911 https://t.co/nqvd9NnZyv | @642923 Hey Ajit! Send us a DM so we can take a look at your situation together and make sure you have the best experience. *TerriL
"Lookin at @115911 for awful service and @115817 for losing my phone. Can’t believe we needed 12 calls for UPS to admit they lost it & TMO to believe us. Now, TMobile has no replacements for cases like these. FU I’ll buy directly from Apple when available. #cancelledOrder #iphoneX https://t.co/tF0uUmNmAP | @511997 Ed, we're sorry to hear about that! We want to see if there's anything else we can do for you - please DM us. *TerriL"
"@115911 My shell fuel up code from tuesday comes up invalid :((((((( #gaspriceshighaf | @642925 If you've claimed it already, it should be good to go. Let's get them prices low! DM us so we can check into that code. *KeithM"
"NEVER USE @115911 this company is awful!!!!! Should be sued for fraud. Spent the last 3 hours on the phone about an account on my credit that doesn’t even match my social security!!! What do I do to get this removed since they won’t give me any info on the account???? | @642926 Yikes! I am so sorry to hear this, Anthony and I want to make sure you are assisted. Send us a PM with more infor... https://t.co/9tNBTJtjbq"
"@TMobileHelp @115911 Give a girl a break already 🤬. Help ya girl out. | @642927 I'm here for ya! Send me a DM, let me know how we can help! https://t.co/iq4B8dCJFx *JessicaBrenhaug"
Hey @115911 @115913 I've been searching your website but am having trouble; is there a way to block voicemails from anonymous numbers? I get about 10 calls a day from an anonymous number and it doesn't ring but they always leave a silent voicemail; talk about irritating 😠😡 | @642928 @115913 That sounds frustrating. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
@TMobileHelp hi! I'm going to be travelling to the UAE for 8 days and wanted to know about your international plans | @642929 Hey There! That's so exciting that you'll be traveling! Send us a DM and we can go over the best options for you! :) *GabiMcGinty
@115911 @115913 4 months of billing errors topped by having a line closed that I didn't ask for!? How incompetent is t-mobile customer service? I expect this fixed and I demand to be compensated for all the trouble t-mobile has caused me. | @305460 @115913 I want to ensure that this is resolved for you. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"Phone shopping? Do NOT rely on @115911 folks 2 give u total info. While we needed to stay inexpensive, the aristo is NOT better than what we had & now we r stuck with it. Feh. | @642930 Having a phone that you love is certainly important. Are you within your buyer's remorse period? Send us a DM and... https://t.co/BQpLt0wIWP"
"Yo @115911 , why I gotta be a new customer to get the tablet with my note 8 purchase? | @642932 New and existing customers on a qualifying plan can take advantage of this promo. Send us a DM so we can get you on this promo! *RickK"
@TMobileHelp Is the Panda Express deal issue resolved? Didn’t get to redeem my free bowl and coupon because of the issue. And I haven’t received a message yet ☹️ | @642933 Hey hey Annalee! We’re working to make sure you still get thanked. DM me and lets talk here: https://t.co/DT7uvztAz3 *LeeLovelace
@TMobileHelp why does scam likely keep calling me? | @642934 Thank you for reaching out about this! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
"So @115911 doesn't have anything they can do for me in terms of an upgrade? I've been sitting here loyal to this same phone for 4 years, there's no strings yall can pull? https://t.co/Yjse6FcJlM | @642935 Dang girl, four years?! Let's get you an upgrade! Send us a DM with what you're interested in and we'll chat :) *TerriL"
So i tweeted out to @115911 CEO @115913 let's see how much he really cares for his customers....i will keep you all posted. | @213730 @115913 I am here for you and want to work towards a resolution. I will get a DM reply to you shortly. *AshleyNelson
"When your company stalls over a month to give me my refund @115913 @115911 🙄 | @642938 @115913 We're truly committed to a resolution for you, Bryan. We'll be responding in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
@115911 is garbage!!!!!!!!! I have the @52480 and it still has the worst reception! I called 4 help and nothing changed!!!!! Ugh!!!!!!!!! I can't dial out!! https://t.co/sBuHgLSzjz | @525340 Having strong connection is important to me. Let's take a closer look to see what's happening. Send us a DM! *RickK
"@TMobileHelp Okay, my phone is still acting goofy.  Would like to check to see if I'm within the warranty exchange window. | @635586 Yikes! Well, we've got your back! Send us a DM so we can dive into things! https://t.co/Qz0L1xpZB7 *MikePerez"
@115911  what are you going to do about this Tmobile store approved product by Casemate damaging note 8 screens? This phone is less then a month old. https://t.co/09JNQroSuY | @642939 Hey Chad! I definitely want to make sure your device is in tip top shape and that your case isn't affecting the s... https://t.co/S0pRjqMIk0
So sick of @115911 always misleading customers and giving wrong information! About to switch to @ATT | @642940 We would never want you to have anything other than a clear and transparent experience. Send us a DM for assistance. *JasmineS
@115911 @TMobileHelp why haven’t i had service for over 5 hours?! Help😩 | @642942 We'd love to make sure you are #MagentaConnected! Please DM us here: https://t.co/gAmFrAsnx1 :) *PatrickUllmann
I'm TIRED of y'all @115714 | @642991 Tell us how we can change this impression. -JA
"I pay way too much for your shitty ass service... @115714 | @642993 Hey, can you DM us with the details of your issue? -HM"
@115714 i never have service my bill is paid on time my phone freezes call drops. I’m just over this company. I will be changing companies soon😡😡😡😡😡🤬🤬🤬🤬🤬🤬🤬 | @642995 Cherrelle how long have u been experiencing this issue? Kindly DM us so we can better assist u? -ES
@115714 terrible customer service.  Treated my wife very poorly she's a 14 year customer as well. Emailed district manager still no answer. | @642997 I will be happy to contact you directly. What is a phone number?
@115714 terrible customer service.  Treated my wife very poorly she's a 14 year customer as well. Emailed district manager still no answer. | @642997 So that I can assist you better.
@115714 terrible customer service.  Treated my wife very poorly she's a 14 year customer as well. Emailed district manager still no answer. | @642997 Good evening. This most certainly is not how we want you to feel as a long tenured customer. Please send me a DM
I hate you @115714 | @607162 Hey Rod! We hate to hear that our customers are unhappy. Can you tell us what is causing you to feel this way? -LH
"@115714 y’all service getting worse and worse buddy... 🤦🏾‍♂️😡 | @642998 Hey Dev! What's up? Shoot us a DM, so that we can look into this for you. -KC"
It's sprint what u expect? https://t.co/uDhKsQthIq | @643000 Hi there! We'd definitely like to work with you on this. How long have you been experiencing this issue? -AA
@115725 literally lost my money and cannot figure out how to fix it. Enjoy internet. @115990 @115911 @115714 https://t.co/4ni95BwQ9m | @643001 Hey Daniel! Maybe you should Switch to Sprint. Follow the link: https://t.co/DXeSKlIlYx to view the amazing offer we found for you. -KM
"So sick of throwing $$$ away for @115714 service. Pretty difficult to do my job when I️ can’t get service in the most normal places like, I️ dunno, outside on the corner of a city block? Switching carriers ASAP. 👋🏻 | @643002 Hey! This isn't something we want you to experience. What's your zip code? I'll be more than happy to look into this for you. -CD"
How is this deadass my service now? @sprintcare and no im not about to dm you FIX YOUR SHIT PUSSIES https://t.co/i0EAFFM1Uj | @273416 Diddy we don't want u 2 feel this way. We wish 2 assist but we need u to DM us for further assistance. -ES
I tried for 25 minutes to understand what the representative from @115714 was saying and trying to get my questions answered. 25 minutes of my life I can never get back. Huhhhh | @643003 Hey there! What seems to be the issues that you're having today? What are the questions that you need answers to? -MM
Deadass https://t.co/f11cutw0PT | @470189 Hey there! Is it you alone that is experiencing this issue? Is it at one specific location or everywhere that you go? -MM
"I wish @115714 would fix their text messages and not send texts in pieces. It is annoying. | @426507 Hi there! Thank you for bring your concerns, how can we assist? -AA"
"@sprintcare Is there any way on #galaxynote8 to disable the ""Caller ID"" app & use the built-in Samsung provided caller ID? | @643004 Is there an option to uninstall the app? -CA"
"@sprintcare Is there any way on #galaxynote8 to disable the ""Caller ID"" app & use the built-in Samsung provided caller ID? | @643004 Hi, kindly give me a moment while I access that information for you. Thank you. -CA"
"@115714 @sprintcare , give FJ a raise please | @643005 You're welcome. That's what we're here for. Feel free to reach out to us with any future  issues or concerns you may have. -FJ"
So @115714 how is the iphoneX lease monthly is cheaper then the iphone7 plus? | @361779 There open from Monday - Friday: 6:00 AM - 11:00 PM Saturday - Sunday: 7:00 AM - 11:00 PM. 3/3 -AD
So @115714 how is the iphoneX lease monthly is cheaper then the iphone7 plus? | @361779 You can our Telesales department at 800-777-4681. 2/2 -AD
So @115714 how is the iphoneX lease monthly is cheaper then the iphone7 plus? | @361779 Thank you for reaching out. There are various prices for the make and models of devices. 1/1 -AD
@115714 Wow you weren't kidding when you said you improved your network. #LTE #Sprint https://t.co/4QZENn0jTL | @643006 Send the nearest cross street & ZIP so we can check on the coverage in ur area via Direct Message. -AP
where my phone at @115714 | @643005 Good night Sir. Would I be correct in assuming that you are referring to a pre ordered iPhone X? -FJ
"My favorite thing about unlimited data from @115714 is getting throttled for actually using it. https://t.co/iNG1WSfWs5 | @643008 Hi there! Is there anything I can do for you today, big or small? -JA"
"@115714 4 #cities today with zero #cell coverage #Minnesota. You guys ever hear of #towers. I’ll find a #picture of a tower and send you one | @163665 Hi there! Is there anything I can do for you today, big or small? -JA"
"@116447 Could you try looking into service down in Florida near Disney Springs & Disney World? I got service, but data was not usable, couldn't open a website, kept loading and loading... | @427659 Please send us a DM with your exact location, Team @116447 will review coverage in the area. https://t.co/lNOGned1dF"
"@115714 store 1126 charges us a restocking fee for returned iPhones but never restocked them. 🤔 3years later we're being billed. #fraud | @362657 Hey there, this is concerning to us. Send us a DM, we would be happy to assist. -OA"
fix my phone.service been awful all day .this tweet sent to draft 6x before i could send. Yall lucky they took my 280characters away @115714 | @643010 We hate to hear you are experiencing difficulties with our network. Please DM your location so that we may further review the area.
"@sprintcare can somebody help me with my account | @161655 Hey! We'd love to assist. Please send us a Direct Message, so that we can further assist you. -KA"
"@115714 I️ bought and iPhone X made by @115858 I️ should be able to use a Safari browser to activate I️t right? Alas but no. Returning I’m done. | @613597 This sounds concerning. Please allow us to look into this for you. Send us a DM, so that we can further assist. -SD"
I have the mf iPhone 7 Plus. This phone needs to be speedy and it’s fucking NOT. Idk who to be mad at @115714 or @115858 | @643013 How long have you been experiencing this issue? -AA
"I have the mf iPhone 7 Plus. This phone needs to be speedy and it’s fucking NOT. Idk who to be mad at @115714 or @115858 | @643013 Hi there, this is definitely not the way we want you to feel and this is not the way we earn your business. -AA"
@115714 You guys need to have everyone on the same page. Customer Care says one thing and then it ends something else. | @643014 This is very concerning to read. Is there anything that I can assist you with at this time? I am here to help. -JJ
"@115714 says my phone is carrier unlocked, @115911 says it isn't and can't be used on their network. How do I get this sorted out? I just want to use my phone... | @196099 Please send us a Direct Message, so that we can further assist you. -AH"
@115714 I’m so sick of y’all bxs how tf i don’t have cable in my own fucking home stupidbxs | @597961 Can you tell us exactly what's going on? How  can we help? -SM
"@sprintcare I’ve figured out why you offer unlimited data. It’s because your service stinks and that’s the only way to get people to stick around. Candidly can’t wait to leave Sprint forever. | @643015 That isn’t how we earn your business, please send us a Direct Message, so that we can further assist you. -NR"
"@115913 i was'nt looking for a retweet Sir..more like a DM and call from you to help me with a serious issue,seem's your team won't do the right thing. | @213730 @115913 Thank you for your patience. I will get a reply out to you right away. *AshleyNelson"
Someone try to place an order from my @115911 account 2 times in 24 hours. Very disappointed with my security information. | @643324 Oh no! Security is a priority to us! Send us a DM with details so we can get to the bottom of this! *ElleA
Kind of annoyed that @115911 has not been cooperating with me today... Instagram post is still trying to upload since 5:30 this morning! | @187111 Ouch! We don't want to interrupt your posting schedule. Send us a DM so we can check it out! *ElleA
@115913 it’s not unlimited when you put a limit at 5gb and then give me data speeds from 10 years ago.....then try call it unlimited | @324008 @115913 I just sent you a response in DM and will meet you back there. *CassyFitzgerald
i might make to magenta switch @116447 smh still waiting for your team to contact me 🙄🤷🏾‍♀️💅🏾 https://t.co/ugRNA1VHlq | @643869 We apologize for the issues you are experiencing. We will reach out to you today to address your concerns.
"@115714 How does one username expire???? Please work on your app ...there's always issues | @568216 It does expire for security purpose, we do apologize for any inconvenience caused. -JM"
"This is great.
I’m downtown, and I’m drunk.
Because i have @115714 my service sucks (as always) and now I can’t even get and uber or lyft because...internet.

So now what? Thanks for being dependable guys. | @643870 We are here to help, what is the best time to call?"
@115714 @sprintcare sprint needs to fix there connection because I’m always having problems connecting when I’m in Atlanta | @643872 Let's check on that services for you. Please send us a DM in order to further assist. - EG https://t.co/rMApsV8PQY
"See when @115911 said I should be seeing reduced speeds after I used up my high speed data, I thought it would just be slower, not just completely halt all loading and data use all together smh | @399110 Lets take a look and see what else might be going on, DM us! *MelJ"
Is it just me or is the @115911 chat thing through the app not working? | @643978 What can we assist with? Send us a DM so we can get you squared away! *ElleA
"@115714 You guys are the WORST cellular service provider in the world. 🗣 | @213011 Hi there, your comment concerns us. What is causing you to feel this way towards us? -NS"
@115714 service is literally the worst. i'm switching to @att asappppp🤦🏻‍♀️ | @263317 Hello I am sorry to hear you are feeling this way. How can I assist you with getting your issue with Sprint resolved. -FR
First my phone dies and doesn’t wanna turn back on and now it drops all my calls? @115858 @115714 run me an X or a 8 plus. | @644176 Can you also send me a Direct message providing me with your nearest cross streets and ZIP code? -DS
First my phone dies and doesn’t wanna turn back on and now it drops all my calls? @115858 @115714 run me an X or a 8 plus. | @644176 That's not good! Have you tried visiting a Sprint store pertaining this issue? -DS
"@115911 really nothing but a bunch of scammers | @644234 That's not true, P. Why do you feel this way? Tell us more in a DM. *NaeJ"
Fuck you @115911 why the fuck does it take 15 to load a 5 min video y'all are trash | @644235 Ouch! We certainly don't want to interrupt your streaming! Send us a DM so we can get you fixed up! *ElleA
@115911 I changed all my account settings immediately when it happened first time but it happened again this morning. #informationsecurity | @643324 We're here for you! Send us a DM so we can assist! *ElleA
@115911 @TMobileHelp Worst customer service in the history of any business #alwaysaproblem #goingtosprint #doyourjob | @644295 I definitely want to help you! Please send me a personal DM! https://t.co/eNOMRUc3s7 *Shannon Pelletier
i can't tell if @115911 caused my phone to erase everything... or if it was @AppleSupport ... | @217203 That's really strange Katie. Let's take a closer look to see what's happening with your device. Send us a DM. *RickK
I would have never thought that me leaving @115714 for @115911 would mean my service was going to be 10x worse! Nothing loads and I can barely make a phone call. 🤬🤯 | @644296 Let's take a look into your device settings and coverage area. We want you to fall in love with your new service. Send us a DM. *JasmineS
"I would have never thought that me leaving @115714 for @115911 would mean my service was going to be 10x worse! Nothing loads and I can barely make a phone call. 🤬🤯 | @644296 Hi, We would love to have you back. -AF"
"@115911 I love watching the half circle spin on my phone. Seriously your service sucks! Anytime I question your service I get the same old ""We are currently updating our towers"" | @644297 Let's take a closer look into your device and coverage area. Please send us a DM for assistance Thomas. *JasmineS"
"@115911
Hi, i'm Australian but I recently got a Samsung Galaxy Note 8 from your services. I want to use my Australian sim but it won't let me unlock the device. I've tried going to different services but they can't unlock my sim. Can you guys help me? | @644298 Let's take a look into your upgrade options. Send us over a DM to get started. *JasmineS"
"Hey @115725 - LTE signal on west side of 93065 is terrible even though a tower is nearby. I have 5 lines I’m considering moving to another carrier like @115911. | @644299 Let's make sure you're getting the blazing speeds you expect, Phil. Send us a DM so we can look into what's causing that low signal. *KeithM"
@115911 speed my fucking internet back up y’all making me mad | @644300 Let's figure it out Meechy! Send us a DM so that we can take a look into your speeds. *JasmineS
I’ll be canceling my service in two weeks @115911 I️ cant Stand this horrible ass customer https://t.co/h2yGlmTETR guys cant keep your word | @503361 We would never want you to have an unpleasant experience. Please send us a DM for assistance. *JasmineS
".@115911 is the freaking shiz. 

T-Mobile more than doubles its gigabit LTE availability

https://t.co/ECQ578HFCl | @644301 And #WeWontStop! :) Have a great day! *WarrenCamp"
"@115911 your network is fucken Garbage
5 minutes to play a YouTube video🖕🏻 | @644302 We're known for blazing speeds, Sotelo! Let's figure out what we can do to get you the same. DM us for assistance. *KeithM"
@TMobileHelp phone no longer on a network | @644303 That is not what we want! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
@115913 Hi John. I can't edit my profile (web) to change my @115911 password. Any fix coming for this? Thanks! @TMobileHelp | @644304 @115913 You should be able to access this tool. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
Hey @TMobileHelp I need you more than ever | @185044 Hey Gary we are always here to help. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone
"@115911 has caused me so much stress it has made me physically ill.. | @213730 Winters are hard enough healthy, let's make sure your ready for the season. Thanks for the DM, I'll meet you there! *OliviaStewart"
@115911 why isn't my messaging working and only my LTE and Calls? | @644306 Hey Jordy. I'd love to look into your connection with you as I know it's incredibly important. DM us so we can help out. *BlakeT
"Calling @115911 customer service is worse than pulling my own teeth I swear. Train your fucking agents. | @644308 Chido, we are here to assist with whatever you need. Send us a DM with some details and we can chat. *TerriL"
"@115911 Your insurance does not cover anything. Pixel deal is over no one really tries to help in store. Bad service really bad! | @644310 Erdogan, our insurance assists you in replacing your device, & we can still help with the Pixel deal if you bought the phone. DM us! *TerriL"
"@TMobileHelp WHY IS YOUR SERVER ALWAYS DOWN?? I just want to change my billing options!!! WTF!!! | @644311 Woah, that doesn't sound right! DM me and I'll get right to work on this! https://t.co/hpGGTthdHr *TanyaFalandysz"
"@115911 sure know how to let me down with this internet 😒😒 | @644312 We hate letting you down, and certainly want to make this up to you. Send us a DM so we can get to work on this for you. *JPL"
hey @115913 18 calls and chats and still get a $20 account correction. wow | @642884 @115913 I want to work towards a resolution for you. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"Hey @115911 I want to upgrade to the Note 8 | @491273 We can help you, DM us! *JoanO"
So upset I already lost the stylus of my @117159 Galaxy Note 8!  How does that happen!? Not even 3 months in!!! @TMobileHelp | @644314 That's not fun! Send me a DM so we can figure out how to get you an new stylus. :) https://t.co/diKAFssR7H *SophyaBates
"@TMobileHelp Please clarify, for pay-as-you-go plan: Any amount $100 or over added to acct. will be good for 365 days, amounts under $100 for how long? And will $ roll-over? | @644315 That's a unique question, Meinhard. We're going to get you the details. Please DM us so we can gather more information *KeithM"
"When in ATL terminal i would expect to be able to make calls @115913 #TMobile https://t.co/NHa8AzBubF | @644316 @115913 Let's make sure you're getting the best possible service there, Kevin. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"So yet again @TMobileHelp has screwed me.....i have no servise whatsoever and still paying my bill,yet they claim they cant do anything. | @213730 Let's make your service great again! DM me, I'm here to help! https://t.co/n6tQTx28XN *OliviaStewart"
"@115911 has anyone noticed that since their android phone was updated that their phones performance has throttled down? | @644318 Nothing's been reported, Phil! Speedy service is who we are so we've got to deliver! DM us so we can check this out for you! *WhitneyJ"
"@TMobileHelp having some timezone problems in our area. | @550465 Hey Nathan, I want to make sure that we get your questions and concerns answered. Send me a DM =D *AnaAliciaCortez"
"@TMobileHelp your employee SoRa Yi is awesome if I need help again i'm going to ask for SoRa Yi Someone should reward her!! | @644319 YES! This is what we love hearing, Tyler! 🎊🎉🕺Super happy to know SoRa was able to get to your taken care of! #MagentaForLife *MikePerez"
"@TMobileHelp I know it's a silly question but would any T-Mobile store in the Los Angeles area have any iPhone X in stock? Thanks! | @644320 Not a silly question at all, DM us and we'll see what we can find 😊 https://t.co/sSNDOSJlnR *AshleyHamilton"
"@115913 had a awful experience at a Massachusetts store they are either stealing or scamming customers into more than need or want | @644321 @115913 I only want the best possible experience for you in our stores, Josh. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115913  hello can you please get ahold of me I’m having issues with a extend I️ recently got done... | @634022 @115913 We're always here for you, Melanie. Please send a DM our way and we'll dive in. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 I have awful service at the gym. No, I'm not working out in an underground bunker. The only people that seem to have issues are  T-Mobile customers. Please do something! 😞 | @644322 Karina, we know you gotta have service to stream those tunes while you work out! Send us a DM with your gym location & we'll chat. *TerriL"
"@115911 they throwing shade https://t.co/JhvHmbT2sI | @451598 If you're having trouble with your service, we can certainly check into this for you. Send us a DM with more details. *JPL"
@115911 some shit | @644323 What's going on? *JamieK
"Thanks @TMobileHelp the number you gave me so many years ago now is the prefix for telemarketers in my area so when I call people I don’t know they think it is one of those lovely people and I have to leave a message on their voice mail instead of talking to the person | @644324 Hey there, B! I'm a little confused about your issue! Send me a DM and we'll chat! https://t.co/WvduHDPGwV *MichaelHarvill"
"Shoutout to @115911 for REPEATABLY telling me my insurance claim for my stolen iPhone 10 was $175, and now it magically jumps to $275 in less then 24 hours. | @120052 Ricky, that doesn't sound right! Let us look into this for you in more detail and sort this out. Please send us a DM. *TerriL"
"I AM SOO FUCKING TIRED OF THESE “scam likely” CALLS !! IT DRIVES ME NUTS!  @115911 DO SOMETHING!! | @644325 Hey Mami, we're just warning you that those calls are most likely scams! We can assist you in blocking numbers if you want - DM us. *TerriL"
"I hate @115911 service so much. I don’t know why I continue to pay for it. | @644326 We want to do away with any regrets, Rachel. Send us a DM and let's see what's been happening so we can head in the right direction. *KeithM"
"@TMobileHelp Hi, I bought a TMobile Samsung S6 phone from someone. Is there a way to get it unlocked? Note: I don't have his account information, but have the device IMEI. Thanks! | @644327 Hey there! We definitely want to assist you in unlocking your phone, meet us in DM and we can see what we can do. :) *GabiMcGinty"
"@115913 just started a new job, unfortunately my phone doesn't have signal, i work at the bagroom at ohare airport, sad to say 8 hours of no signal for my phone, any suggestion, only sprint and att have signal at the bagroom, 😭😭😭😭😭😭😭😭😭😭😭😭😭😭 | @644328 @115913 Let's dive in and check out your service there, Angel; I want the best for you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 @TMobileHelp fraud. I️ just tried to establish svc and the girl asked me for my ss#3x and then I️ heard a tv.who is Morgan | @453259 We definitely take the security of our customers very serious. Send us a DM, let's talk about this! *TiannahReagor"
"Somebody give me @115913 contact cause phone, online and instore reps are trash @115911 this week | @155238 @115913 I want to help you with your account. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
"It's been over a week, and while @TMobileHelp keeps saying they are going to do something, I'm still unable to get anything over Edge network.  WTF y'all? | @124935 Tech queen is here to help. Please send me a DM. :) https://t.co/NICrRPn7OP *SierraRichards"
I️ hate @115911 bill so high | @644329 Let's take a closer look at your bill and see if we can save you some $$$! Send us a DM! *RickK
@115911 really likes to bring out my anxiety! I’ll be dang-on if I’m waiting 6 hours for some update | @166833 Let's take a closer look into this and make things right. Send us a DM! We're here for you. *RickK
Every year I keep hoping @TMobileHelp would improve the signal quality in Bennington.... and every year it’s the same lack of signal. :/ | @642908 Hey there! I wanna help you out! Shoot over a DM and we can look at the coverage in Bennington together. https://t.co/RMKR1Yl9ux *AmarizLugo
"@117543 Switched from VZW last week with the Pixel 2. Signal at workplace, 330 Madison Ave, 10017 upper floors very spotty. 3 coworkers have window signal repeaters to no avail. Love @115911 in rest of NYC. Help! (WiFi calling or boosters not an option) | @644331 @117543 Help is here, Edrin. Please send a DM our way so we can check this out and ensure you're getting the best. *DanKing"
"@TMobileHelp Does T-Mobile support iPhone 8 model # A1863 ? | @644333 Hey there, Dennis! Send us a DM, let's take a look at things together! :) *TiannahReagor"
"I thought T-Mobile would be strong in this area ... haven’t seen 4G in forever ! Data is slow AF ! @115911 😭😭 https://t.co/BeSU5hic7H | @644334 Having strong connection is important to me, Margie. Let's take a closer look to see what's happening. Send us a DM! *RickK"
"@TMobileHelp I haven't been able to unlock my s7 even though it's paid off. Help | @644335 Let’s get you set up for success, shoot us a DM!  I got your back! #MagentaHero *JoshuaSanchez"
"So ready for @115911 to turn on 600mhz in Midland/Odessa because these speeds aren't cute. https://t.co/yEMYE9fYXO | @644336 We're working on it, Tim! In the meantime, shoot us a DM so we can get this right for you! *WhitneyJ"
I never get a good signal here in Charlotte! @115911 need to fix it! #tmobile | @644337 We're all about reliable service so I want to make sure we get this right! Send us a DM so we can turn this around for you. *WhitneyJ
"I just dropped my phone and broke the screen ...    😢😢  Looks like I'm new phone shopping....any suggestions @115913 https://t.co/bTasKT1xOL | @568820 @115913 Ah man. We'd be happy to go over replacement options with you, Nina. Send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"Getting a bunch of this from @115911 https://t.co/AZjtcqpIKy | @644338 Let's check that out, Tom. DM us, we want to make sure you're connected. *JoanO"
@TMobileHelp will the December ship dates for iPhone X ever be updated for an earlier date? Or are they set in stone? | @644339 Good question! You can check out the estimated ship dates here https://t.co/fFQ24plBMY for the latest on orders placed today. *BrittanyJones
Love @115911 but am missing my launch day iPhone X.  It has been 'lost' in transit for 6 days now.  Help me @115913! | @641231 @115913 We want to make sure you get your phone! I see your DM and will meet you back there! *CassyFitzgerald
Service at Jamaica station sucks @115714 🖕🏾 | @644424 We definitely want you to have amazing coverage! Shoot us a DM with the zip code so we can take a look into the area -SH
"@115714 DO NOT ORDER SPRINT, seriously their customer service reps are completely incompetent | @407207 This is not the kind of feedback we like to hear form our customers. How can we help you today in getting any issues resolved?"
"So about #Verizon, service over the past few months hasn’t been worth the high rates. Home internet sucks too. #Sprint is looking good now! | @644425 It's a great time to switch to Sprint and save 50%! Visit https://t.co/E7BKALdZau  to see how much you'll save! -LP"
@sprintcare I send s direct message no reply in a chat | @644426 I am currently assisting you in the Secured chat. -MM
How Do We Draw a #Privacy Line? | @39182 @115714 @39183 @39184 #4thAmendment #IoT https://t.co/YlgCJT0rCu | @644427 Hey! Is there anything we can help you with today? -NJ
"@115714 says I have to PAY to have the FACTORY charger for my phone replaced. When I was a customer with @115725, they gave me TWO new chargers when this happened. Please RT if you think Sprint should replace for free! #Sprint #CustomerService #Powerinnumbers | @644428 Hello I am sorry your charger broke Sprint no longer offers free chargers. -FR"
"So within seconds they say something about my tweets see they don’t care @sprintcare #sprint don’t care | @644426 Now that's really frustrating! Please send us a Direct Message, so that we can further assist you. -MM"
Got to check something very cool off my professional bucket list today as I was able to attend one of @116447 ‘s town hall meetings in person! Can’t wait for what’s next! @232483 #HereICome https://t.co/0lA63JiZba | @434854 We appreciate the feedback! Glad that you were able to attend the meeting.  Team @116447.
Yeah baby @115714 just shipped my 2 new iPhones ! I was expecting to wait at least 3weeks but it shipped earlier then I thought I’m so excited I can’t wait!!! | @644432 I am so happy to read this. Getting the latest device can be so exciting. Thank you for being a part of our Sprint family. -JJ
"@115714 each day passes gets me closer to when my #iPhoneX will ship from you ! 💛💛💛 📱 I am so ready & excited! 💛💛💛 | @486714 Hey, it's an amazing device! Hang tight, we got you ;). -CS"
@sprintcare IHATE YOUR CUSTONER SERVICE YOU GUYS DONT TAKE LOYALTY INTO CONSIDERATION AT ALL YOU GUYS ARE THE WORST | @644426 Hey there! These statements are a concern to us! Do you mind telling us the reason that you're turning against Sprint? -MM
"Currently on the phone with @115714 again. Still trying to fuck me out of money for a phone they took from me for a and I quote ""free upgrade due to the issues people were having with the lg g4"". You guys are the absolutely worst company I've ever dealt with. | @574048 This is concerning. If your issue is still not resolved, please send us a Direct Message, so that we can further assist you. -IC"
@115714 trying to help figure out a deal with this ridiculous bill i have and i was on hold and hung up on after 45 minutes. Either help me help you help me or i can just take this bill and subjegate it and nobody is getting paid :) | @641379 I am sorry how can I assist you -FR
"Unreal, @115714 has been charging me since April for a lease thats up. Put none of what I paid for toward the phones cost, just pocketed $140. Service canceled, going elsewhere. @sprintcare | @608860 Hello I am sorry but once your lease is up you can either trade the phone or pay the purchase price to own the phone. -FR"
"Unreal, @115714 has been charging me since April for a lease thats up. Put none of what I paid for toward the phones cost, just pocketed $140. Service canceled, going elsewhere. @sprintcare | @608860 month payments: Pay the Fair Market Value price -FR"
"Unreal, @115714 has been charging me since April for a lease thats up. Put none of what I paid for toward the phones cost, just pocketed $140. Service canceled, going elsewhere. @sprintcare | @608860 complete: Pay the Purchase Price Option. 
◦After your lease term is complete and you are making month-to- -FR"
"Unreal, @115714 has been charging me since April for a lease thats up. Put none of what I paid for toward the phones cost, just pocketed $140. Service canceled, going elsewhere. @sprintcare | @608860 Own your phone:*
 •With a lease agreement (most lease agreements before 7/14/17):◦When your lease term is -FR"
@115714 is the only phone company where you can have LTE and full bars and shit will still not load 😒 | @644435 Definitely not the way we'd like you to feel about Sprint. Please send us a DM so we can further assist. -AT
"Dear @115725, me thinks our time is almost up. @115714, @115911, whatcha got for me? | @644437 Hey there! You can learn more about our latest offers via https://t.co/0qT1rLBLtN. -JJ"
@20945 I️ thought @115714 gave horrible customer service until I️ started dealing with AAA... HORRIBLE | @501556 Hi there! Tell us how we can change this impression. -JA
"@115714 @sprintcare your customer service is horrible. 3 months with a fraudulent number on my account, and whenever I try to call to talk to somebody about it I can't get a live person | @368462 Hello I will be happy to call you and get you over to our fraud department regarding the unauthorized line on your account. -FR"
The best customer reps I’ve ever dealt with were from @115714 | @644442 We're glad to know that we can be of assistance :) . -JR
@115714 i need a Maryland store with #iPhonex in stock | @644443 Thank you for reaching out to us. You can visit https://t.co/X1DpDgk1EU to get locations of Sprint stores in Maryland. -MH
"@115714 has the worst customer service ever. Stop transferring me to the sales dept. | @644444 Hi Marlena, I am here to assist please send a Direct message. -AF"
"@115714 update.finally got a call back from a rep, they transferred me and the call was disconnected! | @637803 Hey, are you available to take our call now. -CA"
"@115714 update.finally got a call back from a rep, they transferred me and the call was disconnected! | @637803 Hey Randy, no problem I will call you back, kindly give me a moment. -CA"
@115714 https://t.co/VmJeWCCo5D | @644452 message and I will call you to get you to our sales team to see what they can do for you.
"@115714 https://t.co/VmJeWCCo5D | @644452 Hello Cheryl, we apologize for the inconvenience. If you want please send a callback number through direct"
@115714 how Can I use data that hasn’t even been given to me??? Fix this NOW OR IM SWITCHING! | @644456 Hello Rachelle! We would be more then happy to look into this for you and see what's going on. DM us so we can get this resolved. -Daulton
"@115714 made me cry twice today with 2 different customer service reps. One who laughed at me & another who for the first time in 3 months told me I could have gotten new phones through the mail. way to go, keep up the shit service! | @644457 Hello! This is not something we like to hear happen to one of our Sprint Customers! Please DM us so we may address this matter. -Daulton"
@115714 fuck your service | @644458 This is not the feedback we like to hear. What issues are you having? -RL
"Trying to cancel the @115714 phone that I got for Dad. I'm sure that ""Mary Smith"" can handle it... https://t.co/gY4wDaeLDL | @135139 Good morning.  Please send us a Direct Message so we can assist you further. -Felicia R"
RT @sprintcare Lot's of people are loving the Moto Z2 Camera! #sprintcommunity https://t.co/9JkNKI5GZJ | @645173 That's great! We really appreciate the feedback & we're happy to know you love it! Thanks 4 choosing Sprint. -MM
Literally every city and state I go to has terrible @115911 service how is that possible? Is it my phone? @TMobileHelp | @558581 Yikes! I live on my device and use it for everything! DM so I can check things out for you! https://t.co/hsJ4QAiTJb *RachelMartin
@115911 please consider another insurance company for your mobile phone customers. Assurant keeps dropping the ball. Clean house. | @645196 Thanks for the feedback! DM us details so we can help out! We will do anything we can to assist! *ElleA
"Wow no joke @115911 @TMobileHelp you guys have great troubleshooters! 😁 great customer service too! Dope | @505024 Thanks Alex, we value our customers! https://t.co/ineZm1Lcy2 *AntoineWhite"
#ImTheBestCustomerBecause I already know there is no customer service anymore so I have no service expectations. :-) @115714 | @355031 Please let me know the issue your having. I would like to help. - IR
"Thank you @TMobileHelp for getting my LTE back on track! 🙌 ☺ | @168989 Woot woot!! 
<3 *BialyQuinonez"
@TMobileHelp WHY DOES THE SIGNAL IN MY HOUSE SUCK EVEN W THE SIGNAL BOOSTER. EVERYTHING TAKES LIKES 30 MIN TO LOAD.  CAN YA’LL HELP ME OUT. thank you so much https://t.co/LbG2HnKfcY | @646088 Let's get you the coverage you need. Can you meet me in the DMs? https://t.co/sBIVWmm6X2 *EddieGough
Why must my @115911 phone suck?! 🤦🏻‍♀️ Literally thee slowest connection... | @646090 Oh dang! I want your service with us to be great! Shoot us a DM with more info to assist you. *ValerieP
@115913 please have someone call me. I️ went into the t-mobile store. They tried to help for an hour but couldn’t figure why account doesn’t show that signed up for the $300 credit & other issues. | @646091 @115913 We're here for you and we're ready to dive into this. Please DM us and we'll get started. https://t.co/lH0SH5fy2m *MikeRice
"@115911 employees messed up my Jump in MAY and I️ didn’t find out about it until I️ tried to upgrade a month ago and here I️ am still unable to buy a new phone.😡🖕🏼 | @646092 Let's make sure we get this all figured out, Sarah! Please send us a DM, so we can take a look into your upgrade options. *TarynS"
"@115911 so y'all paying for Netflix subscriptions? 🤔 | @646093 As long as you're on a qualifying plan, you'll receive #NetflixOnUs! Let's see if you qualify. Send us a DM! :) *RickK"
I’m so ready to switch over to @115911 ... sprint is trash 🙄 | @646094 You should totally #SwitchAndDitch! DM us so we can talk more about your options! *MelindaR
@115911 lowkey got me fucked up. | @646099 Hey there! What's going on? DM us some more info! *MelindaR
"@115911 $TMUS @115913 How can I have a good LTE signal and not be able to call or even SMS???? https://t.co/m1TghEpL7u | @646100 @115913 We want the best possible service for you, Rod and we'll be responding in DM shortly. *MikeRice"
@TMobileHelp guess not... https://t.co/OJCNiWTuOF | @646102 Thanks for your patience and I just responded to your DM. I'll see you there. :) *AustinWebb
@TMobileHelp hey got a ? my new phone when I'm on video call for facebook  why does my phone get hot even when its not on the charging  ? | @646105 Using the phone can certainly warm up the hands during the cold weather with it being used! DM if you need some help! :) *MikeVance
"@115911 you're a piece of shit. Are you good for ANYTHING?
How long is your server going to be experiencing ""problems""??? https://t.co/gRX3iWPMM8 | @421549 Hey, DM us with what you're trying to do and we can assist. We're here for you. *TerriL"
"Don’t believe @115911 they say you won’t be charged until your phone ships. They sent the phone to wrong address. Now say can’t send new one for another month. But still charged me 546$ | @646106 Yikes, that is no good we want to see what is going on and turn this around for you.I see we  are working with yo... https://t.co/iRuBKdFpAr"
"@115911 oh, and not a very good retention dept btw #byebye | @248785 Our assistance is sincere, Rob. Send us a DM and allow us the opportunity to make things right. We're here for you. *RickK"
"@TMobileHelp Does tmo have the ability to block calls without caller ID? Had 28 phone calls from same person since 3pm today and was left with numerous voicemails. https://t.co/0UvHGCHJwT | @508039 Wowow! That's no good, Nikko! Shoot me a DM here https://t.co/QHDTFHxSPu & we'll see what we can do! <3 *KrystnYogi"
"@115911 so after speaking with ur cust serv dept for 30 mins no one could explain why u cut my ""friends & fam 2 lines on us"" promo after 7 mos.  @127051 here I come! | @248785 We're definitely can help make sure your plan is as it should be. Shoot us a DM and we can get right to work. *JPL"
"@TMobileHelp @115913  On my first trip after switching to @115911. In Boulder CO, three bars LTE can't make a call. So far you can't hand off calls at home and can't roam across networks. $TMUS for kids to snapchat and stream cartoons. Lame. Time to return to @ATT | @646100 @115913 A strong connection is super important. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson"
"So one should be able to trust sales assoc., @115911. 2 steer 1 in the direction of appropriate phone. But now I know I should just have all the knowledge I need & buy phone elsewhere. Sales=scam | @642930 I see the DM you sent! I'll meet you there! *NickSuzuki"
"@VerizonSupport @115725 @TMobileHelp . Verizon is the new Comcast. It will be AT&T or T-Mobile after 10yrs. #verizon sucks | @646108 We've always got room on #TeamMagenta! Shoot me a DM, and we'll chat ;-). Prepare to be AMAZED! https://t.co/oIBK3mlmoz *DannyHarvey"
". @115911 @TMobileHelp What happened with my order? It was messed up, and I was told I wouldn't lose my spot in line for the iPhone X, but it seems like I'm in the back of the line. What happened? | @436889 Lets get this figured our Ted.  Hit me up I'm here to help: https://t.co/fFwcGHx0L1 *TaylorMoon"
"On everything I️ Love @115911 is the worst cell phone service everrrrrrrrr | @646110 What makes you say that, babes?! Let's make sure your service is as flawless as you! Send us a DM so we can chat. *TarynS"
"Hey @TMobileHelp I'm excited about the @218362 security system, will it be in stores or will it be online only? | @138073 We are so excited about it too! Thanks for reaching out to us! We can hook you up with one here,or through 1-800-... https://t.co/I1YgQiwja6"
"Hey @115911 fix your damn data in Phoenix. It's been a nightmare the last hour | @535838 Having strong connection is important to me, Sarah. Let's take a closer look to see what's happening there. Send us a DM. *RickK"
@TMobileHelp How can you improve my current experience with TMobile *JPL? | @646112 It's T-Force Time! I just replied to your DM my friend :) https://t.co/GXcACu8dxr *JustinPhillips
"@115911 not loving the current run around with ur customer service. Think its time to switch to @127051 | @248785 Oh dang! We wouldn't want to see you go, Rob! Shoot us a DM with more info to assist you. *ValerieP"
"@115911 @115913 I bought a sweet @13597 #nighthawkM1100 LTE router, 4x4 mimo, 4x carrier aggregation I live in 29527 will this work with the T-mo network? https://t.co/x8leIbm6yL | @319952 @115913 Lets chat about this new equipment that you got. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
"@115911 What happened to good cell service AND customer service???? Not getting voicemails for 2 weeks is unacceptable! No help from TM! | @646114 That is two weeks too long, so I want to make sure we get this figured out without any further delay. Shoot me a DM so I can help. *JPL"
T-Mobile takes forever to reply back like always @115913 @115911 | @646115 @115913 Thank you so much for your patience. I will get a reply to you soon via DM. *AshleyNelson
@TMobileHelp how come I can't sign up for the iPhone upgrade program through Apple like the other carriers? | @646116 I'd love to get you all the details on your awesome iPhone Kevin! DM me! https://t.co/GXcACu8dxr *JustinPhillips
"@TMobileHelp Hey, my new Note 8 is having mic problems since I bought it and it happens randomly. It kind of makes the call part of it either useless or hit and miss. I've read on a couple web sites that a lot of people are experiencing this. Can I go in store for a replacement? | @646117 Have no fear, Danny Boy is here! I'll be your technical superhero and save the day! Shoot me a DM! https://t.co/oIBK3mlmoz *DannyHarvey"
@115913 I love T-Mobile but the billing system is the worst. Every month we have to call to change it. The contact says something and we have to pay for something. 😡😡😡 this is insane tbh. #Mad | @646118 @115913 Your billing should be accurate and consistent. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
@115913 I cannot get better service in my area! You executive team would not even help me | @155652 @115913 Our offer to assist is sincere. I will be replying to you via DM in just a moment. Thank you *AlexSemsch
"Cancelling @115911 after 11 yrs sent my iphoneX wrong address & told me srry they would reship & would have in 2 days. Now say 1month! Ruined my wife’s bday gift🖕 | @646106 B, we're sorry to hear that :( Please send us a DM - we want to see if there's anything else we can do to make it up to you. *TerriL"
@115911 Loving the Pixel 2 on the best network! Having trouble with Binge On though. NBC is on the list but I'm using huge amounts of data when watching on the app. Any ideas? | @646119 We got you. Shoot us a DM so we can look into why this is using data. *JPL
"@TMobileHelp how do I access Netflix 🤐 | @179384 Hey, Kathy! Let's check your eligibility and get you the steps to get that free Netflix! DM me here: https://t.co/HuQi0EoCEV. *JasonBurr"
"@115911 2 of 2 with countless calls to close account, while being repeatedly lied to by everyone! | @646112 My money is important to me as well, so I know you don't want to wait any longer. Shoot me a DM, so I can help with this. *JPL"
"@115911 recently became a T-Mobile customer, customer service is not so great this is not a great start TMobile | @646120 Let's not get off to the wrong start, Mr. Vice. What's going on? Let us know in a DM so we can change your mind about us! *TerriL"
"hello yes @115911, I want the iPhone X but I'm not about to drop a $250 down payment on it, what do I do? | @204885 I definitely get that you want to pay as little upfront as possible, but the down payment does help keep the monthly costs lower. *JPL"
Hey @TMobileHelp I DM’ed a question abt the #iPhoneX | @646121 Hey Noelle!!! Can you hit me up with a DM again?  I'm here for you! *LisaMarieArnold
"@115913 @115911 come on, you guys were doing great but now i cant even watch standard definition video. What happened to you guys? | @574541 @115913 I want you to get the best service possible. Please DM us; we're on this. https://t.co/lH0SH5fy2m *MikeRice"
Wish my data some luck on my way to Arizona. @TMobileHelp @115911 | @330436 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks
"@115911 I was stranded on the street for 1.5 hours today because my phone completely lost network, couldn't even contact customer support. YOU SUCK. | @485813 We're here to help, and I just sent you a reply in our DM's - you're in good hands and we'll make sure you're taken care of! *DanielleGibbs"
@115911 can I speak with someone regarding changing my network carrier? | @593522 Hey Randy. we can definitely answer your questions. Send us a DM over here. *JPL
"Yo @115913 does my one free hour of #TeamMagenta @116462 Wifi not work on this @115911 #GalaxyTabE I got for buying a new #Note8? 😕😩😧 | @259200 @115913 Let's dive in and check this tablet line out for you, John. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
". @ATT I'm so sorry I cheated on you with @115911. They aren't there for me like you were. Plz take me back. | @646124 What's going on, Vance?! We're here for you. Let us know what we can do to help! *JPL"
"@115714 not happy with you guys, finally got my iPhone X only to learn I can’t use it unless I change my plan. What gives? | @646276 I’ll be happy to take care of this. I am sure I can fix this for you right now. But first could you shoot us a DM? - CE"
"@115714 going to Mexico, have Open World. Do I need to do anything to be able to call, text for free? | @646282 Hi, Suzanne! To use Open World, you only need to activate roaming when you arrive in Mexico. If you have any concern, please tell us. - LR"
"@115714 I have just gone thru 6 hours of conversation (over 3 days) with Sprint reps and they still haven't sent out my phone...this is the WORST customer service I have EVER experienced.  Can any carrier get me decent service and a new phone??? | @646283 Hey! This is really concerning to us, please DM us so we can further assist you. -JG."
"@138028 and @115714 is THE WORST company ever. They don’t even take care of their business customers! I️ have spent 2 days talking to literally 20 people.  So right now I’m on the phone with @ATT. I️ will be canceling | @646285 This is concerning to us. Please send us a Direct Message, so that we can further assist you. --RB"
"So excited to be leaving @115714, @115911 here I come! Less than 24 hours left! #notsponsored | @646286 This is concerning to us. Please send us a Direct Message, so that we can further assist you. --RB"
"@sprintcare I finally upgraded from a note 3 and damn your network sucks. I can't talk and surf the net and it sucks. And you guys tell me I can do it on wifi. Wtf. TMobile and every other carrier allows this | @646287 On all devices you can talk and surf while on Wi-fi, just not while using network data. -KA"
Verizon is too expensive. Which should I switch to? #att #sprint | @646288 Hey Megan! We'd love to have you here at Sprint. You check out our deals here: https://t.co/0zzgy1hdHv. =D - RC
I fucking hate @115714 they always have some extra bullshit up their sleeves how tf do you say I have 0 months remaining but my shit expires in 60 days bruh get me off of this shitty company asap | @402639 We'd like to assist you as much as possible. Grant us the opportunity to change your perspective on our services. -AC
@115714 so when do I get the great service you guys promised? | @646289 We do understand the importance of having exceptional service provided to you. Please send us a DM so that we can further assist you. - CE
"@115714 One of your reps has fraudulently placed a payment arrgmnt on my acct. 2 w/draw 2morrow. I have transcript & it is NOT authorized. This needs 2 be fixed 2night! | @646290 Hello! Not to worry, we are here to help! Please DM us elaborating on this situation in order for us to assist you. -AC"
"@115714 you have got to improve your coverage in Gilbert,AZ  if you have any expectation of customer retention.   Pretty much worst service ever.  Failed to send texts, dropped calls, no data service are the only things I️ know @115714 will deliver. | @646291 Hello Joe! Not service isn't good at all and, we'd like to assist. Please send us a DM and follow us so that we can review this. - RC https://t.co/rMApsV8PQY"
"@115714 https://t.co/voQJyY6X87 | @646292 Sounds like something we need to look into. Please, send us a Direct Message. -CL https://t.co/rMApsV8PQY"
@115714 sucks | @646293 Please allow us to assist. What issues are you experiencing? -LR
"Hmm @116447 @sprintcare what is wrong here read the photos 3G then zero Data address to the tower is in the photo https://t.co/lmwS2cIs0z | @155354 We do apologize, we see there is an open ticket for that location and our network team is working to get it restored. Team @116447 https://t.co/HiIMkedGgS"
@115714 I hate you. I really mean that with all of my heart. I hate your guts. I wish you would stop selling phone service. | @318555 Oh No! Can you please let us know the cause in which led to your feedback about us here at Sprint and our services? -TC
"So @115714 idk how tf nobody has my new number but I’m still getting calls and text .. tf yall always pissing me off | @390592 We would like to have a better understanding of your situation. Please send us a Direct Message, so that we can further assist you. -JJ"
What I’d buy @115714 #SprintRewardsSweepstakes https://t.co/Q57HHgRK3J | @647004 Thanks for reaching out Keron. Have a great day. -MM
"@115911, not to be a jerk, but your new radio commercial with someone immediately yelling “SPOILER ALERT!” at the beginning is obnoxious. | @647027 I like to think of that as being considerate, but thanks for the feedback. *JamieK"
@115913 and @115911 You should allow current Loyal T-mobile Subscribers to take part in the Pixel 2 50% credit not just new accounts! | @647041 @115913 Current customers qualify as well when adding a new line to your existing account: https://t.co/ZpUYFrAEQJ *DanKing
"@TMobileHelp hey seems like my T-mobile site is broken? getting a ""502 Bad Gateway"" response. | @647053 Oh my! Send me a DM, and I'll check it out! https://t.co/zXrDYDCnIa *Bridget Wren"
@115911 your coverage sucks in Tennessee and Kentucky...... | @647398 Oh dang! Shoot us a PM with more info to take a closer look at your coverage. We're here for you! *ValerieP
"@115911  y’all have the worst customer service ever all you can do is run people around transfer and then hang up on me smh | @647399 Hey there, Kevin. We want everyone feeling the #MagentaLove! DM us so we can talk more about this! *MelindaR"
@115911 Please advise where I can get the $50 deal for 10GB LTE data? Is this prepaid and what is the cost of the simcard? | @647400 Hiya! Let's see what we can do for you! Send us a DM so that we can talk about this! *MelindaR
My texts are coming in all outta order & wayyyy past when they were obviously sent @115911 I’m fed up | @647401 Hey there! We know how important it is to have your service in order! DM us so we can see what's up! *MelindaR
@TMobileHelp on pretext of help to resolve my billing issues the agents keep asking me same information in a loop and run away. No help provided yet and I have provided info 5 times. @115913 | @642885 @115913 I can make sure your bill is squared away. Meet you in DM. https://t.co/jYNFEXxh3c *CarmenSipes
"@AppleSupport plz fix my new iPhone X dual ‘General’ option in the setting asap, I bought it through @115911 trade in-option. https://t.co/k007jG4kzV | @647404 Let's go through some troubleshooting steps to get this fixed. Send us a DM! We got you. *RickK"
"@TMobileHelp why do I get shit signal in my own home | @647405 Hey there! Just replied to you DM, click here: https://t.co/xKrpoFD6ya to send one back! See you on the other side! *ColleenLicudine"
"So @115911 @TMobileHelp says to DM but doesn't answer... excessively rude continued lack of customer service after last agent shouted over Lim on the phone... | @647406 It looks like we're a bit popular tonight but not to worry, I'm here and I've got your back! Meet you back in the DMs! *SarahPearson"
@115911 Is there a limit for carrier freedom rebate?  Are the BOGO rebates count toward that limit? | @647407 Certain promotions do not stack with carrier freedom.  Hit me up here and lets see: https://t.co/fFwcGHx0L1 *TaylorMoon
"@115913 can I️ ask a question?  How come your reps don’t fully notate their account | @647410 @115913 We'll be with you via DM momentarily, April! Thanks! :) https://t.co/62aD1VBovp *TJJones"
"@115911 it's official folks #uncaringcarrier ! | @200200 We'll continue working with you in DM, thanks! https://t.co/62aD1VBovp *TJJones"
@TMobileHelp check dms plz | @647412 Oh NO! I'm sorry to hear you've lost your device! Send us a DM and lets chat and see what's up https://t.co/EHqYValTw3 *MichaelPhillips
"11 phone calls, two supervisors, and 7 days, and the iPhone still isn’t unlocked. Just today they think the wrong device got paid off, and apparently the day mgrs have far more power than the night ones. What the hell @TMobileHelp @115911 ?!?! Surely someone can figure this out? | @337116 Wow! You should never have to go through all that! Shoot me a DM. Let me get to the bottom of this! https://t.co/NMvRntQYM5 *SarahPearson"
@TMobileHelp can u upgrade from a iphone 7 to the x if u are paying for it monthly or would u have to pay off the 7 and then pay for the x | @647413 Hi thanks for reaching out to us. To be able to check what the best option would be to purchase the awesome new i... https://t.co/6NrDNAQZBA
@115911 @115913 and there you have it another rep uninterested ! #uncaringcarrier | @200200 @115913 I am here for you and want to help. I will reply via our Direct Message right way. *AshleyNelson
"T-Mobile @115911 just took our bill out on the wrong day & made our rent check bounce... THEN admitted their fault but won't even pay NSF | @647406 Hey there, Chavaleh! We would love to talk to you more about this! DM us! *MelindaR"
Hey @115911 I’ve talked to multiple representatives about possible identity theft by one of your employees and none of them have been helpful. Please help. | @632664 Hey Rahul! Let's keep chatting in DM. I don't want you to feel like that! *BialyQuinonez
"I hate you @115911 this always happens 🤦🏽‍♀️ https://t.co/I4FzfVGk81 | @154536 Let's take a closer look to see where all your data went, Vanessa. Send us a DM! *RickK"
"Hey @115911 I think you’re great, but can you speed up your internet please? 😂 https://t.co/SteABBrC8J | @647416 Oh snap! We want your coverage to be great, Vickie! Shoot us a DM here and we'll check this out! *ValerieP"
"@TMobileHelp I’m not receiving my text messages! Please help! 😩 | @647418 That ain't good, V! Send me a DM and let's figure it out together https://t.co/NDZulBnDGq *PhungDao"
"@115913, I have been stuck in a situation ever since my wonderful Note7 came out and was recalled. I had a note 4 at that time, paid in full. I gave back the note 7 and I am now still paying for the note 4 they gave me back, no NOTE 8, as T Mobile charged me for ANOTHER NOTE4 | @647419 @115913 You have been through a lot and I want to help. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson"
"@TMobileHelp can someone tell me why our lg v30s can't see hdr video on YouTube, for example? | @281453 It’s crucial that you’re getting that awesome HD video access on your apps! Please DM me here: https://t.co/EoqAVShpFT *AustinWebb"
"I️ hate @115714 right now | @647495 This is very concerning to hear. Please send us a Direct Message, so that we can further assist you. -JE"
"@115714 y’all need to do better🗣 sincerely, #sickandtired | @647497 We really apologize for the inconvenience. Please send us a DM to further assist. -FP."
annoyed I can’t sign into my existing @1124 account cause I got a new phone🙄im not about to find all of that music over @115714 fix it | @647498 Such situation concerns us. Please reach us via DM to further address this matter for you. - VC
@sprintcare is this legit? So I️ pay $549 TOTAL if I️ do a 2 year? https://t.co/sj7ZoR2mTx | @212629 Could you let me know where you're purchasing the device? - DW
"@sprintcare If i return my phone (on the iphone forever plan) but kept my service, could i stop making payments on the phone itself? | @196603 Just to clarify, are you interested in returning you leased device and use a device you already owned? Let us know. -TN"
"@115714 it’s 2017. When can I use my phone and browse the web simultaneously without WiFi??? | @647499 Hi Micah, we at Sprint working on this simultaneously voice and date, so everyone can be connected. -SMG"
"Deaing with @115714 for the last hour and half. Smh https://t.co/rcR4Cur8OL | @647500 Hello Charlie! Are you still being assisted in our secure message? If not, we'd gladly look into this for you. -OM"
"@115714 I got my iPhone X! At first it said it wouldn't be here until the end of this month! Now it's here and I just set it all up. Thank you @sprintcare and @115817 @UPSHelp #iPhoneX | @634076 That's good news! Remember, if you have any concerns, do not hesitate to contact us. We're happy to help! =) - LR"
"Does sprint have volte ? @115714 | @647501 Yes we do. But not all devices, can Talk and Surf while on Wi-Fi, just not while using network data. - CE"
"Really been taking L after L after L with technology for the last 24 hours. All thanks to @115714. | @251456 Hey! Do you need assistance? If so, please send us a DM. -JA."
"Why is sprint acting so fucking stupid right now @115714 more than usual. Yeah I tried trouble shooting/ turning it off and on already!!! | @647502 This is very concerning to hear. Please send us a Direct Message, so that we can further assist you. - JA"
"@115714 I bought my out my 7plus and I’m now on the X I want to unlock my 7plus how do I go about that through you ?? | @622119 Hi there! We saw your Tweet. Due to character limitations, please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
"@sprintcare what the hell is this https://t.co/laZ50nnTbh | @234042 Hi there, we need a Direct Message so we can discuss your account privately and securely -Maria Q"
@sprintcare outgoing text are slow and takes almost a min. Incoming are almost as slow | @648082 Please send us a PM with the make and model of your device so we can further assist. -R.A
"@sprintcare im being charged $1k for a phone i already returned to you. Was supposedly escalated but havent heard anything back. | @648083 Thank you for reaching out to us. We are here to help! Please send us a Direct Message, so that we can further assist you. -CO"
"I hate @115714 I wish someone would just buy them out, I hate that I ever left Verizon | @648084 Please send us a Direct Message, elaborating so that we can further assist you. -AH"
"I hate @115714 I wish someone would just buy them out, I hate that I ever left Verizon | @648084 Hey Breana, your post is very concerning to us and we definitely want to know what makes you feel this way. -AH"
"Hey @115714 I used to have great reception at work. I now have terrible reception at work.  What happened? | @648085 Wow, that’s terrible. Sounds like something we need to look into. How long has the issue been happening? -AF"
What is happening @115714 ?  ToT: 10:09 | @369061 Hi there! Are you having any issues with the service? How can we assist you today? -JE https://t.co/rMApsV8PQY
@TMobileHelp I live in the USA. Customer 2004 to now. Why can't I speak to a US rep. #frustrated #CustomerExperience | @648126 I'd love to help out. Meet me in DM https://t.co/BXDdporH4e *JenniferRivera
"@115911 I can’t believe I had to go through that much trouble and the credit from @118272 is STILL PENDING. | @648127 Brooke, we assure you we would like to assist! Please send us a DM to get started! *BrookeK"
"@115911 I’ve spent MONTHS trying to get this resolved and I’ve had it. I pay way too much for my phone to have such crappy customer service | @648127 Whoa, Brooke! That's not an experience we want for you at all! Please send us a DM and allow us to assist you right here! *BrookeK"
Can someone help me with a issue regarding bankruptcy'? @TMobileHelp | @648134 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
Not only did I have to track the package down BY MYSELF. I had to call multiple times to get it resolved. @115911 | @648127 We're sorry you had a negative experience with your insurance claim/warranty exchange. We would love to help resolve. *JasmineS
"@115913 ready to cancel.  Have never been treated so rudely.  Reached out to office of pres no reply after 3x tries.  @116154 no hlp | @434306 @115913 We've got your back and don't want to see you go, Jay. We'll be replying back to our DM thread ASAP. *DanKing"
Just had THE WORST experience with @115911 😡 | @648127 What happened Brooke? The team is on your side. *JamieK
Lied to by 3️⃣ @115911 @135517 @115913 reps. Previous recorded calls cannot be accesss by reps to verify past representations. How convenient. #Worstserviceever @115725 can you help❓@121927 @1669 | @648135 @115913 Making sure you get the right information and the service you need is vital. DM me for assistance. https://t.co/plE6XCdHhz *CharlesOpacki
"@115911 has the most incompetent customer service. More than 2 weeks and several calls to ""find"" a phone traded in and returned with tracking only to get an email about it being returned after buyer's remorse period. | @648136 We're 100% here for you Leo. Send us a DM and our T-Force specialists will take this into their hands. *HeatherSaenz"
@TMobileHelp I have a question regarding my bill | @196685 Hey I'm a #BillGuru and would love to help you with your bill today. Shoot me a dm so we can chat. :)  ... https://t.co/q5XTU3lV3D
@ATT how much does your unlimited data plan cost cuz @115911 out here trippin #thinkitstimeforachange | @527646 Soooo...You're just ready to change just like that? You haven't even tried to work it out with us Nick. *KaeW
@TMobileHelp I called 611 to get a refund of a mistake and they sent to me to the store to finalize. Store said only customer support can. Can you help?! | @648138 Send us a DM and we can take a look! https://t.co/WZM6cbcgHU *JonPorter
@TMobileHelp The same problem is back. The free line won't stay free. | @648139 We'll get that free line under control! I just sent you a DM so I will meet you back there! *SonjaKett
"@115911 I have a T-Mobile branded moto z2 force I have been trying to #unlock. I am on prepaid I paid the $100 requirement I contacted your #service they tell me no problem. Waited days again now I get the attached email from you. Please advise. I am about ready to #leave. https://t.co/ajaQPS1Ee3 | @648143 Whoa, Corey! We don't want you to go! Please send us a DM and let's get this sorted for you! *BrookeK"
"@115911 My iPhone X is locked with you for no reason. Paid Full price on @127271 and I am in Brazil right know! | @648147 Hiya, Bruno! We would love to look into this for you! DM us so we can see what's up! *MelindaR"
When U can’t log into @123765 bc you don’t recall your password ugh an this bloody phone isn’t charging @AsurionCares @tmobilehelp Im just | @152912 I’m here to help with your phone needs. Please send a DM my way to get started *BarbPelotte
@115913 do you offer free WiFi for T-Mobile customers on Emirates airline? | @592954 @115913 Gogo inflight internet is AMAZING! You can see all supported airlines here https://t.co/oOdNTW4EOu  https://t.co/Et1Fu7xZtb *BarbPelotte
"@115913 Thank you for supporting Hurricane recovery in my island of Puerto Rico. I want to upgrade to the new iPhone 8 Plus or iPhone X, why is T-Mobile the only carier in Puerto Rico without inventory of these iPhones? Thanks #PuertoRicoSeLevanta @188044 | @648151 @115913 These phones have been quite popular, keep an eye out for more inventory! *RachaelTansey"
"@115714 reasons why ppl leave your business isn’t because of your tech but because of your offshore CS center. | @648217 Hey, hearing this concerns us. Is there anything we can assist you with today? If so, please send us a Direct Message, for assistance. -AB"
"#Sprint has the slowest, crappiest data. I’m the most unhappy customer EVER. | @648218 Hi, we definitely want to work with you on this. Please send us a Direct Message, so that we can further assist you. - KP"
So @115714 sucks. Been with them since 2003. Service has been terrible for about 3 years now and they can never fix any issues we have. Can't wait until my contract ends! | @648220 And we will be glad to take a look in order to help! 2/2 -AC
So @115714 sucks. Been with them since 2003. Service has been terrible for about 3 years now and they can never fix any issues we have. Can't wait until my contract ends! | @648220 Hello Jeff! We'd love to address your issues and turn your perspective around. Please DM us elaborating on your situation. 1/2 -AC
"@115714 I got a notification on my phone that takes me to an offer for $15.xx/mo galaxy s8. But when I log in to upgrade the price jumps to $20.xx/mo? | @648221 Let me look into this for you. Please send us a Direct Message, so that we can further assist you. -MC"
"@sprintcare Your site has been down for over  3 hours, everything ok? I've been waiting to pay my bill. | @648223 Hello there! Please excuse us for the inconveniences with https://t.co/0qT1rLBLtN. We'd love to assist you! Please DM us to do so. -AC"
"@TMobileHelp Is there a reason why Siri and Apple Music pop up unprompted and skipping like crazy on my phone? Especially when I have headphones in. | @648662 Yikes, Corrine! That would be annoying for sure! Shoot me a DM, so we can chat! https://t.co/s9b5I4qxPp *JamiePitcher"
"Hey @ATT @115725 TMobile and @115913 don't have any IPhone X deals for current jump on demand customers. What do you have available? | @126401 @115913 Hey there, Jeff. We'd be happy to go over upgrade options with you. Send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"Hey @115913. Have you been reading any @115911 tweets lately? Your BOGO offer is  great for newbs, but absolutely sucks for existing customers. It's not a deal if we have to pay more every month for something we don't need or want. Give us a reason to stay. #loyaltymatters | @143008 @115913 We absolutely care about our long time customers. Even with adding the new line, getting the 2nd phone for free after rebate ends up being an amazing deal. If this particular deal isn't best for you, make sure to check: https://t.co/H5XGcKdSSg periodically for new offers *DanKing"
been on hold with @115911 for literally 25 minutes... this is not okay. 🤦🏻‍♀️ | @397077 Hey Jae! I hear you and I know your time is valuable. DM us here so we can take care of anything you need! *BlakeT
"@115911 whats up with my phone foo? | @648840 Uh oh, Sahara! Please send us a DM so we can get to the bottom of this for you! We are here to help! *BrookeK"
"My signal console via #OpenSignal for Android, get your own on #GooglePlay: https://t.co/9VFVTZP584
@115911 https://t.co/GSxEcDG4sh | @648891 Hey Francisco, we're happy to chat with you regarding your experience on our network! Just send us a DM :) *TerriL"
"@115911 back on the same BS! Here we go with the connection issues... why do I still have my service with them again 🤦🏻‍♀️ | @646090 Ti, shoot us a DM, we want to make sure you're covered everywhere! *KittyG"
@TMobileHelp shout out for your help! You guys fixed my issue promptly! Thanks guys!!! 🙌🏼 | @628127 Thanks for being AWESOME! Have a GREAT weekend! *PeteHarman
"I'm breaking up with @115911 this weekend. | @401394 Say it ain't so, Daniel! Why would you do that? Let's work this out together. DM us! *TerriL"
"Customer service HELL: @TMOBILEHelp, true oxymoron. Back & Forth for week w/12+ agents/supervisor. Untruthful Keystone Cops, promises broken | @239165 I would love to continue working with you in DM, Michael! I'll meet you back there! *MaddieAbbot"
Being a T-Mobile customer has to be the most stressful and exhausting thing in life😞 @115911 @135517 @TMobileHelp | @641229 I got you on this and look forward to turning it around.  I sent you a DM and look forward to your reply. *NevinBruce
"Had to call @115911 customer care tonight & I can't express how much I'm loving the new local customer service! My representative Israel was so helpful, answered all my questions, even the ones I didn't remember to ask. Thanks @115911! #bestcustomerservice #TMobile #RGV | @648892 Love it Julie!! Thanks for being part of the Magenta family! *KittyG"
"Come to @218199 bring your phone and save money! Unless you have a GSM phone and we can't add you to the network cause @115911 says we can only have so many numbers active in that area? So you're forced to buy a CDMA/multi-network phone meaning you now have to spend more money! https://t.co/eDMHi17TKA | @648893 Hey, can you send us a DM so we can chat more about this with you? We want to make sure we're on the same page. *TerriL"
After a conversation with @115911 still not sure when i will receive my phone. But i was reminded of it being Veteran's day weekend. I am a #Veteran. Thanks! | @648894 We love our #Veterans! Let's try to find a more concrete answer on that phones ETA. I'll meet you back in DM :) *SpencerKalata
"Part 2
@115714 you should really be doing something about this https://t.co/7iOBIVrVKi | @649550 Thanks for your concerns, however Karen is currently being assisted. -SJ"
"@115714 yo I had wonderful data at work and since yesterday I can’t load ANYTHING. This is extremely frustrating 

Please dm me | @649556 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -MJ"
"Was ready to buy an iPhone 8 pls from @115911 but they don't have rose gold ...sad face @115725 ? @115714 ? | @649557 Hey! Unfortunately we only have Gold, Silver and Space Gray. -SJ"
"Everytime I see a @115911 commercial, I miss it so much! Put towers in Central, WI soon! The only option is AT&T up here 😭 | @649566 We'd love to have you back on #TeamMagenta, Kasha! DM us here so we can look into your local coverage. *BlakeT"
@TMobileHelp is there a network outage in Washington DC?  Band 12 is unusable and band 4 is barely working? | @649567 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
@TMobileHelp can I DM? Questions about iPhone X pre-order... | @420533 Yes you absolutely can! 🤝 Shoot me a DM ➡ https://t.co/m0OQWGlE4J 📲 let's talk about #iPhoneX 🤙 *SamoAljasim
"@115911 @115913 how come he only responds to good tweets? 2 days of trying to get an Apple Watch connected to digits it’s ridiculous | @272474 @115913 We want you to be able to enjoy your watch, Cory. We'll be meeting you back in DM ASAP. *DanKing"
"@115911 @TMobileHelp is the service down in Southern Pines, NC?!? It says I have bars but no signal? | @649568 Oh no! Let's look into this ASAP! Send me a DM! *WarrenCamp"
Ugh.. @115911 dropped my 2nd address line for my phone delivery... now the package is stuck in limbo w/ @115817 @TMobileHelp @UPSHelp | @649625 I want to help! I know you are so looking forward to that package! Send me a DM! https://t.co/EBkVSbXyIs *LauraBeasley
For the past 11 hours I have been attempting to get a hold of someone in T-Mobile with no luck @115911 @TMobileHelp since 3:40pm earlier today https://t.co/S538HHts5v | @138070 Oh no! We can help you out right here! Send us a DM: https://t.co/xKrpoFD6ya We got your back! *ColleenLicudine
@Tmobilehelp @20324  I am a long time Tmobile customer. I've upgraded to a new phone & trying to get my old device unlocked. Customer service keeps telling me that they're unable to get it unlocked. Please help. | @649695 Let's go to a DM to see why we can't unlock the device for you! #UnlockNinja https://t.co/YIQqqAAINS *EmilyC
@115911 i can’t use my phone without wifi even though i️t says i have full coverage and LTE fix this | @649696 Whoa! That's not cool! Send us a DM and let's get to the bottom of this for you! We're happy to assist! *BrookeK
@115911 i have the jump plan and want to hop to the Iphone X. How does it work. Is there a down payment? Whats the pricing? Can i jump? | @649697 Hey there! Send over a DM and let's take a look at your options! We are happy to help! *BrookeK
@115911 Activated my fiancé’s phone last week...activated mine today and the person activate my phone with her number! WTF! Now her number is on my phone. I called and again and the rep doesn’t know what she’s doing and she said she’ll call back...still waiting. Both no service! | @649698 Hi Jim! Let's get this situated once and for all. Send a DM our way so we can get this adjusted. #WeGotYourBack 🙌 *HeatherSaenz
@sprintcare https://t.co/zkmuoaso3P | @649753 Hi! We would like to assist and get a solution for this. In order for us to do it please send a DM and follow us. -AM.
"Is @115714 ever going to upgrade the towers in Phoenix and Scottsdale? Or they just going to say they are upgrading the towers for the next 10 years. Hard to stay loyal to a company when zero improvements have been made. If nothing is going to happen just be upfront about it ~B~ | @649754 visiting, https://t.co/FvvwW0ECfN. We hope all this information can be of help! -AC"
Is @115714 ever going to upgrade the towers in Phoenix and Scottsdale? Or they just going to say they are upgrading the towers for the next 10 years. Hard to stay loyal to a company when zero improvements have been made. If nothing is going to happen just be upfront about it ~B~ | @649754 this time it is possible that the strength of your signal indoors may improve. You can also learn more about what we are doing by 3/4 -AC
"Is @115714 ever going to upgrade the towers in Phoenix and Scottsdale? Or they just going to say they are upgrading the towers for the next 10 years. Hard to stay loyal to a company when zero improvements have been made. If nothing is going to happen just be upfront about it ~B~ | @649754 their ability to support indoor location. Throughout the next year we will be making major updates to your to your market, after 2/4 -AC"
Is @115714 ever going to upgrade the towers in Phoenix and Scottsdale? Or they just going to say they are upgrading the towers for the next 10 years. Hard to stay loyal to a company when zero improvements have been made. If nothing is going to happen just be upfront about it ~B~ | @649754 Hello Brett! I can understand that this is a frustrating experience. Sprint is continually working to expand cell sites and 1/4 -AC
"Thank you @115858 & @115714 for not making me wait until 12/8 for my #iPhoneX & shipping it early!  Glad I preordered!! | @649755 Glad to hear this! Enjoy it and if you have any feedback or questions, please, don’t hesitate to contact us. -FG"
"@sprintcare after all that sprint twitter, heres what good ole DD sent...a link to VirginMobile!! https://t.co/UKQS49CAlQ | @649756 Can you inform us on the issue you encountered when clicking on the link?-DD"
"@115714 talk to me about your international plan as I’m paying out the ass right now and I travel all the time | @553378 Thank you for reaching out to us with this matter, you can contact our international dept. at :888-226-7212, open 24/7. - JA"
"How is the @115714 website and app down at the same time...🙄 | @649757 Hey! Our App and Website should be properly working. If is not the case, please send us a DM so that we can further assist you. -JA."
"@115714 Verizon has this $20 line access fee on all their plans, sort of a hidden charge just for using their service. I find this abhorrent and want to know if you do this too or can I switch companies | @649758 Our most popular plan (Unlimited Freedom) does not incur any access fees but we do have a plan that has this fee. Most don't though. - DW"
"WTF @115714 let me view my damn bill! I just got the iPhone X, what else do you want?!?!? https://t.co/gTKye11YoG | @305326 This situation concerns us. Please feel free to send us a DM to further assist you. - VC"
"@sprintcare I have a question. I still have my charger from my note7 will the charger for the note7 work for my note8? | @400923 Yes it should, because both device has a USB type C charging port within the device. - JA"
"Part two of why #metoo is completely necessary. https://t.co/7SdaCK1Bhx | @650241 Hi there, is there anything we can assist you with? -JD"
Yooooo @TMobileHelp @115911 what's been going on with my service these past few weeks. I think you owe me a free month. 👀😡🙄 | @310003 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
@115911 been to several stores now and no LG V30s have been delivered at all.  Boo.  Very disappointing. | @650273 Hey Michelle! I hear you and I want you to get your hands on a new #V30 ASAP! DM us here so we can help out. *BlakeT
"I love when the same rep that opened the ticket DMs me, like what are we going to change less then 2 months later? @115913 #TMOBILESUCKS | @329300 I am still here to work for you, and I look forward to meeting you back in DM. *AlexGill"
Hey @115911 one of your customers is using my email for their acct. How do I stop it? | @650274 We always take your privacy seriously. DM us and let's further discuss this ASAP. *JamieK
@TMobileHelp @115911 I am getting multiple processing errors trying to submit for reimbursement! Help! | @650275 T-Force to the rescue! DM me and I'll get right to work :) https://t.co/ajg0boXCWT *TanyaFalandysz
"I don't know what it is, but I can't get @TMobileHelp signal out at Lake Nona UCF College of Medicine for the past week. No connection. | @205064 Oh no! Let's look into this ASAP DM me! :) https://t.co/86MicZnF9C *WarrenCamp"
@TMobileHelp I have some questions about switching to TMobile. :) | @650518 We have answers to help you transition to the Magenta side! Send me a DM! https://t.co/9RTnmWVDJe *SamanthaSylvester
"@115911 Thanks for denying my BOGO rebate again... it's not enough I give you all my $$ to begin with. Trying to keep my 1K visa..Shady.... | @650519 Let's see what happened there, we'll be happy to help get the deal you signed up for. DM us, we're here for you. *JoanO"
"@115714 why the hell y'all so damn expensive | @651157 Good morning. Actually, if you check online at https://t.co/0qT1rLBLtN, our prices are lower than our competitors."
@115714 you need to work on getting a better signal for your customers. Let’s put some towers up. | @412223 Hey! What's going on? Are you having any issues? Do you need any assistance? Please let us know to assist. - EG
Today’s the day that I lose it & throw my phone across the room bc of @115714 having the most shit service. | @651163 We would not want that! Please DM in order for us to take a closer look and be able to resolve this issue! -Maria Q
"@sprintcare Is there anyone I can contact at Sprint to stop sending me account updates via email? I don't have a sprint account. | @650415 Hey there Yeshua, Let’s get this issue fixed ,Please send me a Dm so I can further assists you. -KJ"
"@115911 how can I download my bill statement?  Bill Summary on your website does work. | @125450 Hey there, Anthony! Send us a DM and let's see what we can do for you! *BrookeK"
"Fuck @115911 and their momma ..That is all..carry on | @556065 Ouch! What's got you feelin' that way, Buddy? DM us here so we can turn this around for ya. *BlakeT"
"I like how @115911 protects me from seeing my own info because of ""Privacy"" so I can't recover info??? #Fail #SwitchingToATT @ATT | @651325 Hey David, what's going on? Send us a DM with the details so we can assist! *KittyG"
"@115911 @115879 you guys need add more towers & servers I've lost out on 5 rides due to your networks lax bandwidth in SE Dallas. #Ridiculous | @651326 Hey Ryan, we definitely want to take a closer look at the areas concerning you. Send us a DM! *KittyG"
"@115911 I can't wait too leave u guys an I just joined tmobile on 10/18/2017 | @651327 Woah, why would you want to do that, Dakota? 💔 Send us a DM so we can make sure that the love is restored! *TarynS"
"@TMobileHelp I have a fully paid-off iPhone 7 plus that I purchased from T-Mobile. I called in to get it unlocked but I have not got that e-mail to unlock the iPhone. Please advise. Thank you. | @651766 Oh, no! Vergel, shoot us a DM so we can dive right in! *RileyRed"
"Please fix this @TMobileHelp https://t.co/c9YtZHzbUg | @134036 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
@115913 @115911 stole my $4.90 credit balance when I ported out my number. CSR says they cannot refund it :-( #thiefs | @651767 @115913 We want to review all possible options with you. Please DM us: https://t.co/cuEwtd2epS *DanKing
@115911 is the WORST customer service like who tells a customer there's nothing else to do to save a 13y/o customer 🙄 @115913 😒 | @651768 @115913 13 years is amazing. We absolutely don't want to see you go. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing
"@TMobileHelp why can I buy a „5 GB 150 day pass“ for 10 USD, and a „1 GB 7 day pass“ also for the same price in my t-mobile account for my mobile SIM. same price for different passes? do they autorenew with the need to cancel if I want them only once? | @640554 Hey there! Let's go over the differences between those passes. :) DM me and we'll dig into it together: https://t.co/HuQi0EoCEV. *JasonBurr"
@115913 @TMobileHelp I want to return the iphones Xs because they are not unlocked and I cannot use them oversea. Its a different iphone from sprint and verizon. | @362519 @115913 We'd love to check our your order and help. We'll be replying back to your DM's ASAP. *DanKing
"Took 6 min to spd test, screen shot & load map 2 show & complain how crappy @115911 @115913 svc is n a major city. #fail #tmobilesucks https://t.co/02yTv5thO0 | @277125 @115913 We're all about making sure you're getting the best, Tyler. Please send a DM our way so we can help: https://t.co/cuEwtd2epS *DanKing"
My life is ready for this phone. https://t.co/KGlFGFUWu8 | @651770 We've got one ready for ya! DM us here so we can discuss your upgrade options with you. *BlakeT
"@115911 y’all are the worse phone company! I see why you last in customer service | @651771 Whoa, what's going on Wilfred? Send us a DM with the details, we hate that you're feeling this way! *KittyG"
"I love that in my office in Bellevue, just a mile from @115911 HQ, I get poor reception, but in the middle of the Puget Sound, by Canada, Im golden 🤔 https://t.co/Y4z3RvPDkG | @484219 Hey David! Next time you're in the office drop us a DM and we can check out what's going on with your reception! *KittyG"
"Still disappointed in #TMobile. Emailed the store manager about my terrible 1st experience & no response. It’s been 5 days!! @115913 | @602562 @115913 We've got your back, Anthony. Please DM us so we can turn this around for you: https://t.co/cuEwtd2epS *DanKing"
"Last night!!! I called @115911 and I spent that time passing through 8 agents and only the last one could fix my issue!!! Really disappointed AGAIN @115913 @115911... https://t.co/O3AdBUNaR6 | @651772 @115913 We want to ensure all is good to go with you, Rudel. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"Hi @115911, I just received a spam email claiming to be from you. Is this really one of yours? https://t.co/erpVdS47B4 | @310464 Pause, Adam! We'd like to take a closer look at this. DM us so we can get you some answers. *WhitneyJ"
@115911 Still waiting on you guys to fix my bill after 5 months for a phone that's not on my account and that was turned in. | @651774 That's quite a while and we want to make sure we've reviewed thoroughly to assist with those charges. DM us so we can review. *KeithM
"@TMobileHelp I would like to set up a payment arrangement for my plan. | @135975 Hey Gus, we can help out with your payment arrangement! Send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker"
"@TMobileHelp, I just got an email from a ""https://t.co/6ZJYrGl6tg"" address about a discount program. The unsubscribe link goes to https://t.co/nS6KmeY4Jp. You might want to alert people of the spam/phishing attempt. | @396723 Hey Steve, we want to hear more about this! Can you please DM me, by following this link: https://t.co/vv9JsrbUOZ *AbigailRoach"
"@115913 I wanted to first tell you that we've been with T-Mo for almost 12yrs. 2nd I would like to express how unhappy I am with outsourced customer service. Service has gone down tremendously since the beginning | @651775 @115913 We're all about making sure you have a great experience, Rob. Please DM us what happened: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp I'm in the market for a new phone and in targeting the Xperia XZ1/XZ1 Compact. My question is are either of these phones certified to work with T-Mobile VoLTE? | @651776 Nice choice of phones, DJ! You can check the compatibility of different phones here: https://t.co/n56m1XA6IV . :) *KyleSaragosa"
@TMobileHelp last year I have purchased 2 Galaxy 7 mobiles and added 2 lines so device cost will be reimbursed but it's been an year and still fighting with TMobile customer service and no positive response. | @651777 Lets get this resolved once and for all! DM me. :) https://t.co/bwHAQCkoRc *DuncanWorks
"Why do yall make my life miserable @115911 | @651778 That's never the goal, Reese! How can we make it #MagentAmazing? DM us, let's chat about how we can turn this around! *WhitneyJ"
"@115911 is the app down? | @651781 Should be good! Check if there is an update, then try powering down your phone & back on. Send us a DM if you're still having issues *ErikS"
"@TMobileHelp @115911 #TMobileTuesdays The best freebie is always the digital movie rental! Keep em coming please 😀😀😀 | @651782 I agree! Nothing like kicking back to a good movie! Stay tuned, you never know what we have up our sleeve :-)! *JenniferRogers"
@TMobileHelp Question about JOD return. | @472992 I'd love to hear out today Adam! :) DM me! https://t.co/86MicZnF9C *WarrenCamp
"Having a @132995 phone on @115911 network, feels like taking a Yugo to Autobahn https://t.co/SyT4Rrkd3f | @651784 We want you to have the best experience on the Magenta side with the device you enjoy. Send us a DM with more about your experience. *KeithM"
@TMobileHelp there's an error in my bill credits for @115911 One plan. Please help! | @228354 Let's get to the bottom and fix that! Send me a DM so your #MagentaNinja can help! https://t.co/yZ5k0mtFsX *SonjaKett
@122986 @TMobileHelp if this is true -- https://t.co/TSmapbXpDv -- shit's broke. Nothing like buying a phone directly and still getting screwed by shitty lazy carrier practices. | @168269 We'd be happy to shed some light on software updates. Shoot us a DM! https://t.co/RpP6DJRBrH *MarvaBiggar
@TMobileHelp hello! I have a Pixel 2. Can I use Wi-Fi calling? | @651786 That's a great question Diego! Can I have you send me a DM? https://t.co/rYd2PDuSPi *RobFahl
"why is the @122986 #Pixel2 only available for @115725? makes 0 sense to me that @122986 wants to limit itself to this 1 network. @115913 help this (current @115911) iPhone having, customer who wants the #Pixel2 on the network. Need that #Pixel2 now! | @186991 @115913 Hey there, Tony. While we don't carry the Pixel, you can totally purchase it unlocked and bring it to our network. *DanKing"
"@115913 your team has lied,  lied and lied,  can we please get an engineer to go out and look into this? It's going on two years https://t.co/m2IH30b2cN | @651789 @115913 We're all about making sure you're getting the best, James. Please DM us the address there so we can help: https://t.co/cuEwtd2epS *DanKing"
"Hey @TMobileHelp I️ gotta return my iPhone 7 Plus but there was an issue when I️ tried to return it in store....what should I do? | @281569 SheGot_the steps you need to complete that return! DM me, I've got you #covered https://t.co/n6tQTx28XN *OliviaStewart"
@115911 - sent you a DM.  Need assistance. | @651790 We got your DM and will be replying shortly. Meet you there! :) *MattHargleroad
".@117543 Speeds pretty regularly like this at Capitol/Hwy 87 in San Jose, CA https://t.co/EXRzUWT4P2 | @299180 @117543 Hey there, Nate. We're here for you and want to ensure you're getting the best. Please DM us so we can help out. *DanKing"
"@115911  @115913  Just switched to you. Having problem. Local store wont help. Please direct message me. | @651791 @115913 Help is here, Donna. Please DM us what's going on so we can turn this around: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp  @115911 why doesn’t the Tmobile network work properly in NYC Downtown? Shouldn’t tmo signal penetrate buildings better?? | @304547 I'd be more than happy to check into that for you! DM me to get started: https://t.co/hsJ4QAiTJb *RachelMartin
@115911 @TMobileHelp whats the point of having customer rep if they can't help? If they don't have no clue of whats going on? | @651793 The anticipation is real! Meet us in DM for clarity on shipping :) https://t.co/AsNixOq0xa *SekiaSmith
"@115911  can you please fix signals at 1330 amerigroup way Virginia beach virginia 23464. I miss lot of calls. | @651796 Yikes! That's not not cool! I see you've already DMed us, I'll be with you momentarily to get to a resolution with you! :-) *RachelMartin"
@TMobileHelp why are you guys holding back in the pixel 2 update? Other carriers are getting it. | @651798 Software updates are always a pleasant surprise! Meet us in DM for help: https://t.co/AsNixOq0xa *SekiaSmith
"@115913 I'm having a problem with your rude, outsourced customer service representatives, Sir. | @651800 @115913 It's important to us that you have a great experience no matter how you reach out for help. Please DM us: https://t.co/cuEwtd2epS *DanKing"
"@117543 Any of the new ""Advanced"" coming to a tower near me? https://t.co/rHBgkoRwN2 | @605151 @117543 We'd love to chat coverage with you, Bill. Please send a DM our way so we can get started. *DanKing"
@TMobileHelp Your online bill pay isn't working! Any clues? I am using Firefox! | @651801 I'm sure we have some clues for you! Send me over a DM. https://t.co/eNOMRUc3s7 *Shannon Pelletier
"@115913 saw binge on 4 hotspot still on TMUS website, 1 store didn't Know about it, 800 said it was available, Twitter said it wasn't, Corp store tried to setup got help, got wrong soc/code (great associate in store), hour later no service. Walked out Nothing could Be done. | @346690 @115913 We want to make sure all is well, Andy. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp @115911 Waiting like... https://t.co/4rum7xVsBp | @346293 I've spotted your message. I'll meet you there momentarily. *AshleeCooper
"@115911 help!  T-Mobile for 15 years!  keep getting notifications that my bill is passed due today when it is due on November 20th ! | @651803 Hmmm, let's check that out, Denise. DM us, we want to make sure everything's ok. *JoanO"
"@115911 I want to know what day of the month my data usage resets back to zero. Please help. Thx. | @651780 That's super important so I want to assist, Gerald! DM us so we can take a look! *WhitneyJ"
@115911 18yrs dedicated customer being scammed #samsungnote8 rebate since voicestream | @651807 Let's get you some answers! DM us so we can take a look at this for you. *WhitneyJ
"@115911 note 8 rebate runaround call customer service  today u will find out complete Bull shit #Note8 #samsungnote8 | @651807 We'd be happy to help take a look at that, DM us. *JoanO"
"@TMobileHelp this s7 need to be sent back had it for bout a week almost to it turns off, I have to charge it up like 3 -4 times a day ... | @117687 Hey there! I'd be happy to help you with that, I'll meet you back in DM! *Shannon Pelletier"
"@115911 need some help thinking if ordering the iPhone x but keep getting errors on the page | @651809 We're here for you, Branden. DM us, we'll help you get that order started. *JoanO"
"@TMobileHelp I cannot turn off my iPhone 7+ , the touch on the screen doesn’t work , I cannot slide power off | @651811 Hey Leah. I am so sorry you are having issues with your iPhone 7+. Send us a Direct Message so that we can better assist you."
"Really @115911 why you throttle me? https://t.co/fKWl5O5ia7 | @651812 Not at all, Chris! Shoot us a DM and we'll check this out for you! *WhitneyJ"
@TMobileHelp - Need some account help please. | @651841 Hi there.  T-Force is absolutely here to help in any way we can.  Send us a quick DM and we will get started. *JonSimmons
"@sprintcare Hello, my HTC U11 is unresponsive (frozen) and won't turn off even if I hold the power button for about a minute? What steps should I take? | @651842 Wow, that’s terrible. Let’s get it fixed. How long has this been happening to you? Shoot us a DM, so that we can further assist you. - MJ"
"I'm so sick of your shit @115714 | @651843 Hey there! Thanks so much for the post! What’s going on? Please send us a Direct Message, so that we can further assist you. --OC"
@115714 when will you fix my Internet. I'm so pissed https://t.co/ryoLTUDsBP | @483476 Let us figure it out! Please send us a Direct Message with your nearest cross street and ZIP code. Thank you. -DS
"@115714 when did ""Unlimited"" become ""Limited"" ? https://t.co/Zfeu8dw2zN | @651845 However, you would still experience Unlimited services. -DS"
"@115714 when did ""Unlimited"" become ""Limited"" ? https://t.co/Zfeu8dw2zN | @651845 Glad to hear from you. Data de-prioritization applies during times of congestion when u use more than 23GB of data in the bill cycle. -DS"
"I vow to save you all, from the shit network that is @115714 LTE. The numbers can’t lie! https://t.co/0vnFrpZxzm | @136459 Hi there could you please send us a Direct Message, so that we can further assist you. -MJ"
"my shit was doing that yesterday 🙄 https://t.co/1bRQf0hytG | @651846 Sounds like something we need to look into. Please send us a Direct Message, so that we can further assist you. - MJ"
"A yo @115714 y'all service been real 🚮🚮 today. Been roaming for 5hrs 🖕🏽🖕🏽🖕🏽 | @651847 Allow us to look into this for you. Please send us a Direct Message, so that we can further assist you. -MJ"
"Irritated! This back and forth is annoying! If you can’t provide a service then don’t offer it! #iphone #sprint #CustomerService https://t.co/gkOdGjDLQo | @651848 Online orders can't be taken out of store stock, they are shipped from the warehouse."
@sprintcare I have a Magic Box (and Airrave) since we live in a home between towers. Sometimes it seems like there's a huge delay in receiving text (SMS/RCS)/MMS messages. Is that normal with the signal boosterd? | @228757 Is this the first time this happening? Is it affecting  your device alone? Also are you getting any error message? -MC
"@115714 Say what you mean, mean what you say, but quit lying to your loyal customers. Every time its something different. | @561655 I understand your frustration. What seems to be the issue you're having? -TT"
"Hey @sprintcare how many times do I have to call to have something removed from my bill every month? Today will be the 8th time that I've called and the 8th credit I will get. It's getting to a point I can't handle being a customer anymore. Time to find a new provider. You suck! | @651849 Wow Cari Andrew, I get what you’re saying and I agree that something isn’t right. Can you send me a DM. -KJ"
"@sprintcare Uhh, I think someone may have accidentally put a hyperlink to a test page on your production website. When I click ""Detailed Usage"" I'm directed to https://t.co/s9mDGBRHy3. https://t.co/0rilk1eONP | @651850 Please send us a Direct Message, so that we can further assist you. -NE"
Dear @115714 it's been a week I'm still waiting on my call back 😑 | @651851 Thank you for mentioning us. Would you please send us a DM? Thank you! Ange L
Hey @115714. You really need to improve LTE coverage and speed in North Ft Worth (76131 & 76179)! Please! 1x or 3G in a major city? #YouCanDoBetter | @651852 This concerns us. How long have you been having this issue? Shot me a DM. -KA
"#Sprint worst service ever, tried to activate a phone for 3 days and they 25 calls later and over 10 hours amd terrible service still no luck. I guess im going back to verizon. never again, not even for free service will I go back.!!!! | @651853 Good day, what devices are you trying to have activated? - FS"
"#Sprint.. I can't call out., I can't get calls! What's going on?!!😡 | @651855 Please send us a Direct Message, so that we can further assist you. -NE"
Ok @sprintcare what y’all got going on today? Calls are failing incoming and outgoing 🤦🏽‍♀️ | @651856 Ouch! How long have this been happening? Send us a DM with the nearest cross streets and ZIP code so we can check on the coverage. -HS
"Sprint service is dog shit @115714 @sprintcare | @140967 Hey, what seems to be the issue with your service? -AS"
"@sprintcare Help! I can text everyone in my contacts except my husband.  Keep getting ""Can't send message with Sprint, error 107"" | @651857 Please send us a Direct Message, so that we can further assist you. -AV"
@115714 - can you guys help me out with a order issue? I'm stuck in phone support purgatory | @651858 Thanks for your chat today. What seems to be the issue with the order? -NS
"@sprintcare so is Sprint spark  still coming to Amarillo? 3 years ago I was told it's only 6 months away. | @651859 Hi! Great question. There's no defined time frame on our end yet. However, u can keep an eye out for updates on https://t.co/DFew7UlnrP. -NL"
@sprintcare I’m having the worst customer service experience ever right now. A mistake was made on your end and no one is helping us | @651860 This concerns us. Customer service is one of our main priorities. Please DM us to get this resolved! -Maria Q
@115714 your customer service has been quite bad. DM me please | @651861 Good morning.  Please send us a DM explaining the nature of your concern.  thank you. -Felicia R
"@115714 well it must be a good sign, it’s gone from #pendingShipment to just #pending when I check my order status! At 3:42 am, it said estimated delivery at 11/30, now there is no date! 💛💛💛 the excitement is building @115714 💛💛💛 #iPhoneXFever 💛📱 | @486714 Excited to get your new iPhone! Track of your order by using the following link, https://t.co/hqOnhxrGCa. Thanks for choosing Sprint. -SJ"
@115714 - are taking away Amazon Prime from sprint customers? My membership gets billed thru sprint. But the Amazon site says its expiring 11-17-17 | @651863 Can you please send us a DM with the details so we can get down to the bottom of this? -ES
@sprintcare you guys are the worse cell phone company ever. Charging extra fees for upsale offer from rep. | @651864 Good morning.  Your post concerns us.  Was a service added to your account that you did not request? -Felicia R
I spoke to two other @115714 reps and they couldn't even fix the issue and when I asked for a corporate number they gave me the run around. This is crazy @115714 | @651865 Thanks for your chat today. Can you please elaborate a bit more on this for us to further assist you. -NS
"@sprintcare why am I getting this message when I have full bar LTE... https://t.co/87Ge2yI1mk | @651867 Wow! This is concerning. Please send us a Direct Message, so that we can further assist you. We are here to help. -SJ"
"fuck them . https://t.co/QjvXtKYvh3 | @651869 Hi there, what seems to be the issue today? Please send us a DM, so we will be able to further assist you. - RM"
"@115714 trying to spend money at your store in Fairfax and getting no help #rubbish | @651870 Hey there Ryan, What's going on? Is there anything I can help you with. -KJ"
"@115714 can I have someone contact me please regarding Case Number: 69832352 as a customer of 8 years, I think I deserve better than to be lied to by your reps. | @651871 Oh no! We don't want you feeling this way. We are here working for you. Please send us a direct message -CO"
"@sprintcare  trying to update to iOS 11.  Deleted apps, txt messages..still get this every time...  any ideas? https://t.co/DcKiprNRH1 | @651872 Hey there! What type of IPhone do you have? -SJ"
"@sprintcare your service sucks! My calls are always dropping🙄.  @ATT what deal y’all have for me??👀 | @247163 We definitely want to make sure your services are working 100%! Please send us a Direct Message, so that we can further assist you. -TT"
@sprintcare sme1 was to call me bck a cple days aftr thy spoke w/me-nvr did. I clld cstmr serv as I cont to hve prbs w/S7 nthg thy can do. I've been w/Sprint 15 yrs. This is BS. @115725 need 3/4 lines unlmtd evrthng w/LG phns-best $$$?? | @597966 Hey! We hate that you're experiencing issues. Can you tell us what's going on with your s7? We'd like to help. -CD
No way my @115714 network today really sucks ! @116447  que pasa ? | @651875 We're here to help. Please DM your location. Team @88101
@sprintcare Trying to shut off my deceased dad’s phone.Your “care” rep is rude and unable to answer any questions. Need help please! | @164364 I am reviewing your account and I will contact you shortly.
"@sprintcare Trying to shut off my deceased dad’s phone.Your “care” rep is rude and unable to answer any questions. Need help please! | @164364 Please accept my condolences.  We have your contact number, is now a good time to contact you?"
@115714 I am so happy that I went into a lease agreement and completed my obligations and now you want to double charge me for a phone charg | @651876 Please send us a DM so we can assist you.
"@116447 I don’t know if anyone reads this? However, I have not received the referral credits I am entitled to. Also, I am due another credit.cancelling my service if this is not resolved. 9 lines. | @651877 Team @116447 would be happy to reach out to assist you.  Please DM your contact info so we can get started"
this is unacceptable. @115913 anything you can do to help her switch? https://t.co/W0SIRtVD01 | @651878 Please provide me with the store location so that I can escalate the issue. -FR
"@sprintcare Your service fucking sucks!! | @651879 We certainly want to get you the service you deserve! Let’s take a look together, Please send us a Direct Message. -TT"
"@sprintcare When I receive a long text msg, it gets cut off with a ""View All"" button. When I click ""View All"", it takes me to a blank screen. I then have to ask sender to resend the missing part of the msg. Why is this happening? | @651880 Are you using the default text app?  Has an update been performed on the device.  Which device are you using? -Felicia R"
"@sprintcare When I receive a long text msg, it gets cut off with a ""View All"" button. When I click ""View All"", it takes me to a blank screen. I then have to ask sender to resend the missing part of the msg. Why is this happening? | @651880 Good morning and thank you for your inquiry.  Several factors could be causing the issue. -Felicia R"
"@115714 Been trying to pay my bill for 30 minutes now but your site is shit. If you don't want my money,fine by me. Fire your web designer | @571628 We're sorry that you're faced with this inconvenience. Were you able to pay your bill? If not, send us a DM for further assistance. -HS"
"@sprintcare I currently have no phone service in Cleveland, Ohio | @341414 Please send me the exact address in a DM to take a look into the area. - BB"
"In all of my days, I’ve never seen a bigger lie. @115714 https://t.co/HozLNGePJM | @651882 Seems likw you're having some network issues. Please send us a DM and follow us so we can help. -JT"
Finally 4G LTE is back!!! @115714 | @651883 That's good to hear :). Do enjoy your service and have a good day. -AS
"Been Sprint customer for 6 years. Call to switch to a cheaper plan. Their response: ok, but you also have to pay an additional  $25 a month fee and sign a 2 yr contract. #sprint | @651884 This is concerning to us! PM us to get this resolved for you! -Maria Q"
Waiting for my iPhone X to ship like... @115714 @sprintcare https://t.co/CxUcIVX2Hx | @485404 That order is in our system & will be getting ur device ASAP! The shipping expectation on https://t.co/RDgqxv7W9w is ur best resource.:) -NL
More message send fails from @115714. Can I just have some fucking LTE coverage that is better than the “3G LTE” that I receive? | @136459 We're sorry that you're faced with this inconvenience. What are the nearest cross streets and ZIP code for your area? Send us a DM. -HS
"@115714 what is going on in eastern NC???? Service is terrible today! | @651885 Hey, I saw your post are you having issues with your service? How long have you been experiencing this issue? DM me letting me know. -IB"
"If my issue with @115714 doesn't get fixed by the end of the day I'm going to @115725... | @549009 Ouch! What seems to be upsetting you today Raul? We'll like to assist, send us a DM so we can do so. Sprint cares. -HS"
"@115714  um why do I not have any service? I'm on my wifi but I can't make any phone calls | @522303 Hey there, I saw your post about you having issues with your service. Shoot me a M so that I can look into this. -IB"
@115714 There is no need for any more excuses a new phone is out which means no more complaining about an old raggedy phone. Monthly payments sounds like a great option. I am very excited to be getting a new phone. #pbmfwkn1 https://t.co/GoE9VGvnxR | @651886 Awesome! We are equally excited for you Keymaria. Make sure to always let us know if you need anything. This phone is amazing! AL
"@115714 @sprintcare are you ever going to release the latest essential phone update? | @651887 I understand your concerns. You can always check for updates on your device. If no prompts, the device software is up to date. -KA"
"@115714 @sprintcare are you ever going to release the latest essential phone update? | @651887 Hey Matthew, how are you today? The software update is not released by carrier but by the manufacturer of the device. -KA"
"@115714 your trash🤦🏽‍♂️ | @651888 Hello! Do you need our assistance? If so, please send us a Direct Message, so that we can further assist you. --OC"
"@sprintcare sent a message.  Having  missed texts.  Any help appreciated | @651889 Hey there Andy, thanks for reaching out to us, Can you provide me with your cross street and ZIP code so I can take a look at your area? -KJ"
"@115714 hey bighead, as i try to scroll through my tl &realize i can't watch any videos i want to because they're just not going to load. I can't help but to get fed up and wonder why i pay you guys so much money.  TO NEVER HAVE SERVICE 😒😣 you guys are really killing me. 😒 | @651890 Hi, we definitely want to work with you on this. Please send us a Direct Message, so that we can further assist you. - KP"
"@115714 hi, I️ switched to a diff carrier. I️ was on a month to month extended lease, where and when will I️ get info of returning device | @404797 Where or how did you return the phone?"
@115714 why is it in having extreme data connection issues... Constantly... | @652161 Hey there! Let's work on this together. Send us your call back number and a suitable time to call. -Resolution Sup JJ
"My #opensignal TRUE Speed Test on #Sprint 4G Sprint is so slow | @312460 Hi! Are you only experiencing slow data issues? Please DM us, so we can check your surroundings. -LR. https://t.co/rMApsVqrfy"
@115911 Is by far the worst company I have ever dealt with #horrible #pissedoff | @652781 What happened Shanti? Send us a DM so that we can work on turning this around. *KaeW
"Fucking same https://t.co/GedW9nuRW4 | @652782 Hey there, Ari! Send over a DM and let's get you all taken care of! We are here to help! *BrookeK"
@TMobileHelp  #MagentaMelissa are you out there?  I need some help again. | @157343 I'd love to assist you with my #MagentaMagic! :D Please DM me here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann
@115911 we’re waiting for our answers https://t.co/3VVJ8XCT1j | @570185 We definitely want to make sure we get to the bottom of this for you! Please send us a DM and we can get started! *BrookeK
"@115911 When will you fix the bug in your website? You can't see your usage in the webpage as it errors out! Already a month with this bug! https://t.co/6ffCkx8Oke | @652788 Uh oh, Pako! Please send us a DM and allow us to further assist you! We are here to help! *BrookeK"
@TMobileHelp how can we find out if we can use our T-Mobile phone overseas & have the right network? | @344849 Great question! 👍 We want you to stay #MagentaWorldwide 🌎 DM me ➡ https://t.co/m0OQWGlE4J 😎💪 *SamoAljasim
"@115913 Miss my T Mobile account.  Was a customer for over 12 years.  Great service. | @652981 @115913 It's never too late to come back home, Linda. DM us anytime to chat reunion options: https://t.co/cuEwtd2epS *DanKing"
"Just had the worst experience with @TMobileHelp @115911  customer service. Over an hour on the phone and nothing is resolved. @115913 | @652982 @115913 We want to turn this around for you, Stephanie. Please DM us what's going on. We're here for you: https://t.co/cuEwtd2epS *DanKing"
@115913 I admit that I make a big mistake buying my #note8 directly from @117159 I should got it from @115911 instead. Really bad experience with a defective unit and their customer service. Heading to 15 days without a phone -.- | @652983 @115913 It's important to us that you have a working phone. DM us anytime so we can look into any potential options https://t.co/cuEwtd2epS *DanKing
@TMobileHelp I'm having a rough time with support changing my number to a rate center in my city.  Can you please help? | @652984 Hey there!  Thanks for coming over to T-Force today.  Meet me back in DM so we can discuss your concerns on today :) *KimWilliams
"lol...My @115911 LTE speed is half the rate of 802.11b, yes b. | @652985 We're happy to address your concerns. DM us, J.T. *GiselleM"
. @TMobileHelp dat is brutaal: nieuw abonnement afgesloten krijg ik 'n brief van @652987 dat ik 'n abonnement voor verzekering afgesloten zou hebben. Graag 'n reactie! https://t.co/3Q3qUdlpkH | @652986 Hello! You've reached T-Mobile US. You can try our amazing partners at @2399! :) *SamoAljasim
Trying to cop a iPhone X but y'all don't have any in stock near me 🤧 @115911 @TMobileHelp | @652988 Let's get you an #iPhoneX 📶😎 DM me ➡ https://t.co/m0OQWGlE4J 📲 *SamoAljasim
"@TMobileHelp The agent argued with me stating nothing has been charged, my last payment which it didn't go through. These companies are a mess! | @446494 This is extremely concerning! Please send me a DM https://t.co/9IUH5Nit1g and I will check into this for you. Thanks. *AmberSellers"
"Spent 4 hours at Lincoln Road Store trying to convert business account to personal account. Great rep Crystal Mata. Ridiculous activation system- never got anywhere and after being with T-Mobile for 20 years, no one could activate? @115913 @115911 | @652989 @115913 20 years is incredible, Stewart. Please DM us so we can find out what happened: https://t.co/cuEwtd2epS *DanKing"
"In the parking lot of the main @115911 store in 16509 using an iPhone X #tmobile https://t.co/fsSBWwh43r | @652992 Hmmm...let's take a look at this with you, Bobby. We definitely want you getting those speeds back up. DM us and we'll chat *ErikS"
"Yep. I was correct. More of the run around and no help. Thanks @115911 @TMobileHelp @115913 https://t.co/CvH2jznvkI | @652993 @115913 I'm am still here to help, and I want to make sure that you have your services. I'll meet you back in DM so we keep working. *AlexGill"
"@TMobileHelp Heard you were carrying @218362 Secure systems. Is this available from T-Mobile Puerto Rico as well, or is it just Stateside? Thanks! | @652994 Hey there Raul I see your interested the the Nest so currently they are not eligible in Puerto Rico. if you had a... https://t.co/k6IX5i9D8h"
@TMobileHelp have a question.  Can someone help? | @340271 Hey there David! Can you please send me a DM so we can help you out today? :) *VickyHernandez
@115911 I need 2 new phones😒 | @652995 We can help with that :) Send us a DM and we'll go over your options with you *ErikS
@115911 How hard would it be to switch to you guys from Sprint? | @652996 Not hard at all C.J. Send us a DM and we'll give you the details. *KaeW
"Hey @115911 its day 36 Where is my $850 refund ?
@115911 & @117157 https://t.co/2tcRsqq1ap | @128154 Let’s find out! DM me here https://t.co/xTjNVF3Ex4 and we will be with you. *KirstenHartford"
"@115911 @115913 another day another frustrating disappointing thread with the #uncaringcarrier | @200200 @115913 I’m here to help turn this around, I’ll meet you in DM so we can continue working https://t.co/Et1Fu7xZtb *BarbPelotte"
@115911 when can we expect November Security Patch OTA for Pixel 2 XL? | @530124 Hey!  Send us a DM and we can take a look. https://t.co/WZM6cbcgHU *JonPorter
"So hyped for today I’m switching to @115911 today boys!💯 | @519886 That’s mad lit, my guy! Reach out if you have any questions! https://t.co/B8FcpdOqwN *JoshMonty"
2nd time this happened-my FR app shows rewards and @910 pump doesn't agree. No use of @115911 Tuesdays with this disconnect @TMobileHelp https://t.co/4hiy1gh6fP | @652999 Uh-oh! That's not what we like to hear! Shoot me a DM  https://t.co/oJwi530Mfi *KiaWashington
"So @115911 server is apparently STILL having a problem. I think it's just a worthless system, just like the cell service. #horrible | @421549 We definitely want everything running smoothly; A DM would help us see the specific issue for ourselves. https://t.co/rIZzKwKb2m *KurtMartin"
@TMobileHelp hello i need someone to direct message me to place a order | @653001 My name is Rose! I'd love to help you out! Check you DM! :) https://t.co/LNUbmWfmEy *RoseAdams
"@115913 I seriously hope this is a glitch. I didn’t even touch my phone and noticed this after landing in Germany!!! https://t.co/YrXXZG0lAz | @653002 @115913 Thanks for reaching out, Joe. Please send a DM our way so we can check out your plan and help: https://t.co/cuEwtd2epS *DanKing"
"@115913 I have been with Verizon for over 20 years and want to switch to T Mobile to buy the X but saw this.   Can you ease my concerns about this....I really want to switch.    https://t.co/FoiVuy9mV8   Thx | @653003 @115913 While the iPhone X will not work on the 600 MHz frequency, it still works amazing on our network. DM us anytime for help. *DanKing"
"@TMobileHelp Did two $300 trade in promo for iPhone 8. Was trying ship old devices but found ""Original estimated value"" shows $109 & $81 | @653004 I'd love to go over this with you. Follow this link. https://t.co/PTcXoerhEH *FeliciaPorter"
"How the fuck do I use 1.2 GB of data in 5 days, when I'm always connected to WiFi, and Spotify streaming is unlimited with @115911?! https://t.co/GiVY0v49EG | @653005 I'm all about clarity, Jacob, so I want to get you some answers. DM us and we'll take a look for you! *WhitneyJ"
Can some one from @TMobileHelp  help me with some questions about my cell phone bill? | @368400 We sure can help out with your bill :) Send me a DM here: https://t.co/J6BRlk7L5s. *LaurenWalker
"@TMobileHelp @115911 I have now spoken with several people, and my new iPhone X is still not activated. | @653006 Hey there, Everett! I can't see why this would be difficult; send me a DM and get some experience on your side! ... https://t.co/7k6WMmcRqB"
"Hey @115911 not bad for Roanoke VA. #Nexus6 https://t.co/9mRQLUZuQX | @533981 Woohoo, we're loving it Scott! Thanks for sharing! :D *AbigailRoach"
@115911  @TMobileHelp never had such a horrible experience in the 4+ years I’ve been a customer time to change providers | @314233 We absolutely don't want to see you go. Please click this link to send us a Direct Message: https://t.co/cuEwtd2epS *DanKing
@TMobileHelp @115913 What’s with your tech support today? Very rude and unprofessional! Calls go through and then rep just talks in background. Very disappointing!!! | @653007 @115913 We strive for world class customer service. Please send a DM our way so we can turn this around: https://t.co/cuEwtd2epS *DanKing
"I could real life slap the shit out T-Mobile and all the workers @115911 | @653008 Violence is never the answer, Nae. Shoot us a DM so we can get you back to the #MagentaLove! *WhitneyJ"
"@TMobileHelp I haven't been able to access anything under phone  devices on your your page in weeks.  No from phone or iPad. This is what I get and it won't stop. https://t.co/Yix6C0Ghmi | @653009 That must be annoying! Let's fix this, send us a DM! :D https://t.co/vv9JsrbUOZ *AbigailRoach"
@115911 @TMobileHelp @115913 these people in your call center for customer service are SCAM ARTISTS!! #theives | @314233 @115913 We want to turn this opinion around and make sure all is well. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing
@TMobileHelp @115911 your about to loose a loyal customer | @653010 Oh no! Let's figure out what's going on and turn this around! Send me a DM  https://t.co/so3NREySxr to get started. *ChrisScott
"@TMobileHelp I need to speak to someone who can actually help me, please. I've spent hours of time I don't have trying to resolve problems. I can't spend 24 hours without my phone number. | @653011 Joseph, I have my magenta cape today and I want to save your day! Send me a DM https://t.co/9IUH5Nit1g to get started! TY *AmberSellers"
"Ordered some accessories from @115911 returned them in same package. @115911 received package @ warehouse but missing camera.  Someone is stealing just check cameras. On call for a hour that’s with a manager not in US. #mytimeisnotvaluable.#badexperience.#badcustomerservice | @653012 I agree, LaToya, time is super valuable so I want to make sure we get you some answers. DM us so we can look in to this for you. *WhitneyJ"
Been having issues with my T-Mobile billing for many months.  Nobody can fix the problem.  Frustration has reached the boiling point. @115911 @TMobileHelp  @115913 | @224111 @115913 We've got your back and want all to be correct with your bill. Please DM us so we can straighten this out: https://t.co/cuEwtd2epS *DanKing
"My husband is losing business today because of @115911 @115913 . We have 8 children. #worstserviceever #tmobile https://t.co/lNMz4gnVaN | @652993 @115913 We're here for you, Cynthia. Please send a DM and tell me more about what's going on so we can help https://t.co/PUCbqyZK4U *RachaelTansey"
"hey, @115911 @115913 $100 for a 30min phone call to Spain on T-mobile ONE just cause you routed it through wifi? not cool. | @653013 @115913 We want to make sure your account is set up for your needs. DM us and we'll chat options: https://t.co/cuEwtd2epS *DanKing"
@115911 @TMobileHelp @115913 you guys are theives! U took my hard earned money and I made a payment didn’t apply the payment n now can’t get it refund I’m going to go as high as I can cuz u stole from me! | @314233 @115913 Oh my! That’s not the experience we what you to have when making a payment. DM me for a closer look https://t.co/Et1Fu7xZtb *BarbPelotte
"@TMobileHelp Hi, my parents from India are here for 6 months, and I want to sign them up for One 55+ plan. Do they need a social security number to get service only and if they don't need new phones? Thanks. | @653016 Looking out for Mom and Dad! <3 They would need a social to activate that plan. DM me with me more questions! :) *AbigailRoach"
"@115913 just stuck on @115725. I liked your service, more for my money #Stuck | @653017 @115913 We want to make sure you're able to go with the service you prefer. DM us so we can lend a hand. https://t.co/plE6XCdHhz *CharlesOpacki"
@115911 @115913 #faketues #uncaringcarrier #nonegcommentsallowed | @200200 @115913 We're still here to make sure your voice is heard. I've sent a DM and will meet you back there. *CharlesOpacki
@TMobileHelp Changed my #... It hasn't been given to anyone yet (the old # that is)... can I possibly change my # BACK to the old one for an hr or 2? I NEED a verification code that's being sent to that # | @653018 Send me a DM and we can chat about your options! :) https://t.co/Mc0PtWxV6a *JoslynLajoie
"@115714 Why is your site ALWAYS down? Why????? | @653081 Wow, what's going on? We want to help you. Send us a DM, so that we can further assist you. - MJ"
@sprintcare I have not had data on my phone at my house for 3 days now. Prior service was 4GLTE. Zip code 47012. | @653082 ETR has been updated as 11/10/2017  but is subject to change. Thank you for your patience -LG
@sprintcare I have not had data on my phone at my house for 3 days now. Prior service was 4GLTE. Zip code 47012. | @653082 @653082 - There is a network outage in your area.  Our network teams have identified the issue & working to have it resolved 1/2 -LG
"@sprintcare I’m trying to figure out if I’m able to upgrade to the X... is there a # I️ am supposed to call? | @653083 Hi! Checking ur eligibility is easy & can b done via our self-service https://t.co/jkR2vpxK4N. For further assistance, shoot us a msg.:) -NL"
@sprintcare anyone there that can assist me with an issue? | @542927 Questions? You’ve come to the right place. How can I be of assistance today? -SA
"That's how y'all feel @115714 😡no service | @653084 Hey! Please send us a Direct Message, so that we can further assist you. - KP"
My #opensignal TRUE Speed Test on #Sprint 4G are really kidding me @115714 | @639538 Thanks for responding. Are you currently having issues with the service in your area? We're here to help. -SJ
@sprintcare Im really disappointed in the service I've received today trying to upgrade a line I am on the verge of dropping sprint after 10 years and going to @115911 | @653088 Oh no! We definitely don't want you to leave our family. Please allow us to turn around this experience for you. Send us a DM for help. -HS
@115714 I saw a news article about raising your prices next quarter. You better rethink that strategy. I’m already tired of over paying for mediocre spotty service. I’ll be leaving ASAP. | @653089 Hello.  Customers on Legacy plans are grandfathered into them unless it is a promo. We can review your account if you like. -Felicia R
@115714 what is going on with your services in NC. They are down and your tech support can’t seem to find anything on hold 45min | @653090 Sounds like something we should look into. Please send us a DM and follow us so we can help. -JT
"Just spent an hour on the phone with 3 associates of @117735 , no help whatsoever. Maybe I’ll get treated better at @115725 or @115714. | @653091 Hey Josh, your post is concerning to us and we definitely want to work on this matter for you. Please elaborate on the issues? -AH"
"@115714 say brah, why yall still didn’t send my phone yet 🤬 | @653092 Thanks for your chat today. Can you please elaborate on your issue? We are here to help. -DS"
@115714 on phone 1+ hr 4 hlp with dropped calls. Got disconnected TWICE. #SPRINTFAIL #CustomerService #badsprint | @653093 I'd be more than happy to assist you today. How long has this been happening? Are you the only person experiencing this issue? -AS
@sprintcare is there a current service issue in areas of NC? all three phones on my account are now roaming in our home area? | @653094 Hi! Ty 4 bringing this to our attention. I'll be happy 2 check ur area for any service alerts. Pls DM us ur nearest cross streets & ZIP. -NL
"today the customer service rep from @115714 called me a bitch, i will never be going back to sprint in my life. the service sucks as well as the customer service 😒😊 | @653095 That is unacceptable! We need to address this now! We apologize for the treatment that you had received. Please send a Direct Message. -CO"
Soooo @115714 what’s going on here | @653096 Quite concerning! What is the issue you're encountering? Send us a Direct Message notifying us as such so we can further assist. -HS
"@115714 why are yall so trash ? | @653097 Wow, that’s terrible. Let’s get it fixed. What makes you feel this way? Shoot us a DM. -DJ"
"Sprint being sprint again🙄 get ya shit together @115714 | @653098 Hey there, what seems to be the issue you're having today? -AS"
@115714 Can i Update my iPhone at anytime or do I gotta wait a year?? | @653099 @653099 - Are you referring to software updates? -LG
"I thought I was tripping https://t.co/DyW1SC6WbB | @653100 How are able to call, text or use the internet? Is happening in one  location or other locations? -MC"
I thought I was tripping https://t.co/DyW1SC6WbB | @653100 Are other sprint devices around you affected? how long have this been happening? -MC
"@115714 my service was trash this past week | @653102 Wow, that’s terrible. Let’s get it fixed. Please send us a Direct Message, so that we can further assist you. - MJ"
"Aye @115714 stores, did y’all re-up on the iPhone X yet??? | @653103 We are just excited as you however, you can visit or contact the store closest to do so plz visit the link https://t.co/X1DpDgk1EU. -AV"
"y’all gotta run me my coins back @115714 or its go get ugly . | @651869 Wow, what's going on? We want to help you. - MJ"
"@115714 why is your service so bad? :-) | @653104 This isn't the type of feedback we like to hear. Please send us a Direct Message, so that we can further assist you. -MJ"
"@115714 @sprintcare are you having issues in the Clearwater, FL area? | @653105 Thanks for reaching out. You’ve come to the right place. Please send us a DM for further assistance. -SA"
"Anybody else phone messing up that has @115714 | @653107 Hi there! What seems to be the issue with your device? Please send us a Direct Message, so that we can further assist you. -JD"
"so @115714 @sprintcare played me so I️ order my iPhone X and the rep said it will be here today or yesterday but nothing so I️ call and the lady rep said it’s on back order.🤬🤬🤬 | @194822 There is a high demand for this device at this time,  what I advise that u call our Sales department (800-777-4681) -MC"
Why is my @115714 service down???? What’s going on @sprintcare ?? | @651883 Having service issues? How long has this been happening? Are you the only person experiencing this issue in your area or household? -AS
"@115725 Why is my cell phone service now horrible in Hampton, VA? #verizonwireless #cellphones @115714 @115911 | @653108 Having service issues with your carrier? Switch to us. :) Check out our promotions at https://t.co/OLXF2ShjmN if you're interested. -AS"
"@sprintcare Any word on when Sprint customers will be getting this? https://t.co/JJ5lTQrkdJ | @653109 Until then, it is advisable to keep checking your device for updates. Feel free to reach out if you have any further queries. :) -NL"
@sprintcare Any word on when Sprint customers will be getting this? https://t.co/JJ5lTQrkdJ | @653109 Hi! We do not have a specific release date at this time. Security updates will be push out as soon as they're available. -NL
"@115714 just curious if I won the Jeep? | @653110 Hey there, you would be notified if you won the Jeep. :) Hope this information is helpful to you. -AS"
Really need my #iPhoneX to ship today... @115714 u got me brodie? | @653111 Glad to hear from you. You can click the link to see the dates in which your iPhone X would be shipped to you https://t.co/O1mkYIdKu5 . - MJ
"I must be on @115714 ""prohibition plan"" because I rarely see any bars #Sprint #shittysignal #sprintsucks | @653112 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -MJ"
Will @115714 @sprintcare  ever get their stuff together?! Good Lord. After 17 years of being with them one would think... smh | @654146 Hey! What's going on? Please let us know in order to further assist. - EG
@115714 Why can I not use the internet while I’m on a call? Really sprint T-Mobile users can. Step it up sprint you’re failing miserably. | @654148 Hey! We'd like to assist. Please send us a DM to further assist. - EG https://t.co/rMApsV8PQY
"@sprintcare yo check dm | @583492 Hey there, I'd be more than happy to help. Would you like to keep your current area code and change your number? -AS"
@TMobileHelp @115911 is the shittiest company!!!! Pay more money for shitty service phone wise and representative wise. 💩🖕🏼🖕🏼🖕🏼 | @346676 Yikes! I don't want you to feel like this! DM me so I can check things out for you! https://t.co/hsJ4QAiTJb *RachelMartin
"@115913 @115911 very low or no network near  CRSmith Museum in Fort Worth, TX. Can you help..?????????
#Frustrating | @654250 @115913 Help is here, KruPesh. Send a DM our way and we'll check this out with you: https://t.co/cuEwtd2epS *DanKing"
"@115913 @115911, how many years does one need to get unlimited data w/o affecting their current plan? 11 yrs here, where’s the love? | @205484 @115913 We want you on the plan that fits you best. DM us and we'll chat options: https://t.co/cuEwtd2epS *DanKing"
"Just switched to @115911 disappointed with terrible reception on Park ave and 57th street in Manhattan... | @654532 Oh wow! No more disappointments. Having reliable service is vital and for someone on the go, I know that I'd be lost without service. We've got your back to determine the root cause and figure out solutions. Send us a DM so we can further assist. *KeithM"
"@115913 I realize you have far more pressing issues, I get it. Please hear this story of samsung, and my experience with the Note8 within 30 days of ownership. I expect NOTHING from t-mobile, but realize how @125607 reacts to issues. https://t.co/alDGjkKLps | @654567 @115913 Hey there, Dane. We're here to help in any way that we can. DM us anytime: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp my wife and I have been seeing our data speeds slow to a crawl for the past couple months. what is going on? considering a switch back to verizon... am in the bay area (mostly SF & peninsula) | @654568 Oh no! Let's figure out what's been going on with your speeds! Send me a DM  https://t.co/so3NREySxr to get started. *ChrisScott
"@115911 changed over a year ago from AT&T... still not impressed.. #tmobile #badservice #AT&T #cell | @654569 I need my service to be spot on, so I hear what you're saying. Please send me a DM, so I can help get yours where it needs to be. *JPL"
.@115913 just another failed CEO that is trying to sell and cop out. Can’t even get that done. Doesn’t care about customers. #looser | @514307 @115913 I am here for you. When you are ready click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"Anyone else see this with T-Mobile? iPhone 8. Second time observed these characters, then it will reset to display T-Mobile. @TMobileHelp @115911 https://t.co/rr1MwdHQHd | @654570 Hey Steve we can take a look at that with you. Send me a DM here https://t.co/LCoTGMDwC4. *KennethStone"
My iPhone just stopped working @115911 | @654571 Hm. Well that's not what we want. Can you send us a DM and we'll troubleshoot with you? *ErikS
"@115913 We REALLY need to talk... 😒 | @211442 @115913 We're here for you and would be happy to help, Jacobi. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing"
.@115913 why do you do nothing about fraud on my account? | @514307 @115913 I want to get to the bottom of this with you. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
Dear @115911 I cannot afford to pay my phone bill sincerely a struggling single mom 😔😔 | @654572 We've all been there before and understand that sometimes you need extra time. Shoot us a DM so we can look into this for you. *JPL
@115913 While I appreciate the media specialist team responding to my concerns and current issue I'm no farther along than I was before and the conversation took longer than a regular call. 4hrs | @651775 @115913 I see your DMs and will be reaching back to you there. *JamieEnglish
Once again being misinformed by @115911 @TMobileHelp has caused me a tremendous amount of confusion and headache!!! It is not beneficial for you to ever pay your phone off with them. Just continue to upgrade! | @438385 We always want to be 100% clear with info. let's meet back in DM to find a resolution. T-Force is here to help. *SpencerKalata
"@115911 @TMobileHelp Thanks for having agents that lie. I held service for four days, returned all devices to the place purchased, line did not cancel and now have been charged for time service was unused. This needs to be fixed. 4 days of service shouldn't cost me $45. | @654573 Oh, no!  Send us a DM and we can take a look and see what's going on. https://t.co/WZM6cbcgHU *JonPorter"
@TMobileHelp @115911 #wtf too late #Losser https://t.co/7jph14BRTL | @654574 Hey there!! I would be happy to help with your payment. Please send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker
"@135517 @116755 stop calling my business lines!!!!!!!!

STOP CALLING MY BUSINESS LINES !!!!

#entreprenuer #attorney #lawsuit #harrasment | @654575 @116755 Hey there, James. We're here for you and want to help. Please DM us. *DanKing"
So I am guessing @115911 is done supporting the @125607 gs7 since I haven't had a security update in over 2 months. | @654577 We always want to keep your device up to date with the most recent security updates. Keep an eye on ... https://t.co/C0NRlcWob8
@115911 @TMobileHelp After multiple calls and request still no update. My phone is fully paid and you should unlock it ASAP. #TMobile | @416639 I can make sure you get the help you need. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone
So I pay for insurance on my phone T-Mobile well now when I need it cuz my phonecracked and I can't use it they decline and say my phone hasn't been in use since Jan who cares I pay for the insurance and the bill! Where does it say that? @115911 | @654578 Hey Jimmy! Send us a DM so we can get you all the info on insurance claims :) *KittyG
Uhmmm.... @115714 maybe you should let your Cupertino corporate store know this? No one here to help or even acknowledge us. The girl who is here is super #HANGRY https://t.co/RtCPBcjCzW | @654646 We appreciate the feedback. We will be escalating this matter to the store manager. -JM
@115714 Why do your telephone reps lie about contract conditions to make sales? Why aren’t they informed on how to process a legal name change? Why do they hang up when called from a Sprint store? 16 year customers are nothing to them. @123765 Thanks for the 280 fam | @654647 Hey! Thanks for bringing this to our attention. Can you send us a DM with more details? We'd like to help get this resolved. -CD
"Damn shame my phone only works properly while on WiFi @115714 !! How convenient it acts up when a new phone comes out 😶 | @654648 Please send us a Direct Message, so that we can further assist you. - NA"
"Just had customer service go through her prompt ""name, cant hear you, goodbye."" In a few seconds so she didnt have to talk to me and hung up. It was hilariously rude. Thanks @sprintcare ! | @654649 This is concerning to us, we'd be more than able to provide feedback! Please DM us to get your issue resolved -Maria Q"
@115714 mind fixing your service connection in Eastlake? Thanks | @654650 Let’s get it fixed. Please send us DM so we can further assist. -AT
"╦═══╗
║║  
║╠╣օllօա
║║╰┉ #ff
╩╩  @sprintcare @55760 @88414 @88415 @88416 @88417 @88418 | @473031 Hi Ali, my number 1 favorite customer! How may I help you on this lovely afternoon? -Resolution SupervisorDR"
"Sad when you can see the New York City skyline, yet have zero data on your phone. #SPRINT | @654652 We're sorry to hear about this inconvenience. Allow us to help you. Please send us a Direct Message, so that we can further assist you. - SH"
@115714 your service is very poor and I've been highly dissatisfied since I've signed my contract w/ you and I regret it. Luckily for you I need a phone so I'll pay it but know you need to step it up or else I'll be calling you soon | @489916 Is there anything I can do to address your situation?
@115714 your service is very poor and I've been highly dissatisfied since I've signed my contract w/ you and I regret it. Luckily for you I need a phone so I'll pay it but know you need to step it up or else I'll be calling you soon | @489916 Hello there! This is not the type of feedback we like to see. We strive for the satisfaction of our customers.
"@115858 @115714 its been 2 days when can I activate my devices? | @654653 Hi there, thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. We are here to help. -RM"
"@sprintcare What's the situation in Dallas?  I've been flipping between 1x-3G all day and haven't been able to use any mobile data.  When is LTE back up?  Read there was an outage or issues in the area. | @654654 We would like to look into this for you. Please send us a Direct Message, so that we can further assist you. -JJ"
@sprintcare @115714 loses my lease return two years ago and sends my account to collection now. #joke #worstcompanyever #pleasegobankrupt | @654655 Please elaborate on the issue you're experiencing. We'd like to further investigate. -KA
@sprintcare this is what I deal with! https://t.co/HDKCnPiiEg | @310032 We will have your analyst attempt another call back to you this evening. Thank you for your patience.
"After that two hour phone call with @115714 retention they seem to think that my phone bill isn’t messed up!! Uh hello your charging me $80 more!! @115911 I’m headed your way!! #sprintsucks | @654657 Natalie - This concerns us greatly. Please send us a Direct Message, so that we can further assist you. -KK"
@115714 is such a damn joke | @654658 Hey! This concerns us. Can you tell us why you feel this way? We are here to make things better. -SV
"@115714 it’s time you send more SIM cards to your stores! it’s only the 10th the month and they’re already out? Giving me the run around..😩 | @613096 Hi there Mandy, this is very concerning to us. Please send us a Direct Message, so that we can further assist you. -KK"
"Since beginning of October my @115714 service has been not up to par. Luckily I called in and they are working on it | @654659 Let us take a look into this for you.Please send us a Direct Message, so that we can further assist you. -JA"
Sprint @115714 is the worst company I’ve ever done business with. They over charged me $90 and they’re attempting to bleed another $122 off me. Beware of Sprint cell service. Worst customer service ever. | @654660 Good afternoon. We really hate to hear about you're being overcharged.  Send me a DM so I can start research.
#Sprint lied...said I️ was buying the phone then sent a bill for a lease. #Horriblecustomerservice #liars #dearborn | @654661 Oh no! This is not what we want to see. Can you send us a DM with some more details? We'd love to help get this resolved. -CD
"@sprintcare very frustrated with your service. | @654663 Good afternoon. If you are needing assistance with paying on your Sprint account, I will be more than happy to assist you!"
When is @115911 getting the IPhone X I'm trying to get mine asap 🤬🤨 other retail companies already have it in stock I'm switching to @115714 | @221273 Hello there. Check out our latest promotions by clicking on the link. https://t.co/OLXF2ShjmN
"@sprintcare once again if you can not register my number why is my phone off? | @345094 Hi, please send us a DM so that we can further assist you. -RA"
"@sprintcare Currently still on hold with a location for 10 mins after calling 5 times with no answer, and one additional time & being hung up on. And you wonder why people hate your customer service? | @654645 Hello Vanessa, what's going on and how may we help you?"
"Sorry to air this in public... @sprintcare my experience at the Sprint store in Oakland CA the other day was **HORRIBLE**. Sales rep had a bad attitude and was totally condescending. After her attempt to up sell me failed, she was like ""whatever"" #lame @115714 | @654664 We do apologize for this horrible experience that you had to go through! Please DM us to talk about this -Maria Q"
"I am addicted to this #Note8, goodness @1647 @117159 what an AMAZING fucking phone!!!! Love you too @115714 | @654666 We love you too and are glad you are enjoying your new Note8! -Maria Q"
"i fucking hate @115714 SERVICE!!! | @654667 Hi, this comment concerns us. Please send us a DM so we can discuss what makes you say this. -RA"
"@117735 @ATT you've officially lost a customer of over 10 years today.  Your customer support wasted over 1.5hrs of my time during a work day, since I'm unable to call you from home due to not getting service in the CITY OF CHICAGO at my own home.  Can't wait to join @115714 | @654668 Hey there! We'll be happy to have you as a member of the Sprint family! Click here to get started: https://t.co/9ABiXqmY33 -WF"
@115714 here is how much you suck! I'm currently home and with 1 bar are we back in the 90s!?!? Leaving this #shittyASSservice for good. Sprint will never get a dime from me again!!!!!!! #gotoATT #sprintsucksASS https://t.co/cngdbx32CQ | @338870 You deserve the very best service available and we are here to help! Please DM -Maria Q
"@sprintcare your data service is awful! Full bars and data is slow and pitiful | @310032 Please send us a DM with your location, we will review your coverage and respond back with more information."
@115714 my service is 🚮 where I’m at..wth? | @654671 Hi! We'll be more than happy to help you. We would like to take a look into this matter. Please send us a DM to further assist you. -JM
"@115714 customer service is terrible. 3 weeks ,10 phone calls,2 trips to the store and still no resolution. Almost as bad as Comcast and that’s sayin something!!  Verizon here I come!! | @654672 Hello Michael, that's not good, what concerns do you have that we can help you with?"
@115714 horrible customer service on the phone. | @654673 This concerns us. Customer service is one of our main priorities. Please DM us so we can talk about this -Maria Q
I would rather stick hot pokers in my eye instead of dealing with @115714 worst customer service EVER! #sprintistheworst | @654674 This concerns us. Customer service is one of our main priorities! Please DM us so we can talk -Maria Q
"@115714 2 reps tell me the one thing, find out it's wrong and customer service still can't even help me #sprintfail bunch of crap #theirfault | @345095 Please send us a Direct Message, so that we can further assist you. -JE"
"Wtf @115714 got going with this service today | @654675 Hey, can you send us a DM with the details of your issue? -HM"
"And, I freaking hate @115714 ... I’m about to switch and have @ATT buy out my contract .... your company service sucks more than superhead | @272522 Hello, we attempted to reach out but there was no answer and the mailbox was full. Please let us know the best time to reach out. Thank you."
"And, I freaking hate @115714 ... I’m about to switch and have @ATT buy out my contract .... your company service sucks more than superhead | @272522 We apologize for any inconvenience. We will have an analyst reach out to discuss your account. Thank you."
"@115911 switched to you because Verizon is ripoff, but why is getting pix by text always such a problem? Always ""failed to retrieve."" | @654677 We're so grateful to have you with the team. DM us and let's dive deep into this case for you. *JamieK"
Switching to @115714 was the WORST decision I ever made. | @654679 Hey! We hate that you feel this way. What's going on? I'd like to help. -CD
Today I️ was sent to an old abandoned barn in So. IL instead of a middle school @88419. I️ then stopped a school bus to get directions because @115714 doesn’t work outside of cities. #adventuresoflex https://t.co/NoBlD3NC9a | @654680 Seems like you're having service issues. Shoot us a DM so we can further assist. - SP
"Honestly fuck you and everything you stand for. I can’t even send or receive texts or calls because of a network issue and i honestly want to set your company on fire. Why the fuck am i paying you just to miss all my texts and calls? Fuck u @115714 @6706 | @619721 Do u see ""no service"" on the screen? Did u make a recent phone swap? Pls DM us ur telephone number & full cross streets with ZIP code. -VS"
@115714 WHY DO I️ LEAVE YOUR ESTABLISHMENT CRYING MAD TEARS EVERY.SINGLE.TIME. WHY!!?? | @654681 Hey! What's going on? -JP
@115714 has been charging me for a phone I don’t even have! Called once about it already and still haven’t fixed it. Basically what I’m saying is DONT get sprint! | @654682 Sounds like something we need to look into. Let us resolve this for you. Send us a DM so we can get started. -S M https://t.co/rMApsV8PQY
"Been sitting on no service for 20 minutes @115714 | @521535 Please send us a Direct Message, so that we can further assist you. -AJS"
"You guys have a service outage? Why does my phone say no service ? @115714 | @521535 Hi, due to unforeseen and controllable circumstances we've had some customers reach out to us about network and connectivity. -AJS"
"I assume that enabling this will block #SS7 related vulnerablities that have been used to compromise SMS-based two-factor auth @TMobileHelp https://t.co/Nhzo7IQRmK | @433782 We have numerous blocking services, send me a DM so we can pick out the right one! https://t.co/xaT8QuZFeS *SidneyNorton"
"@TMobileHelp  how do i report a major dead zone | @655813 I got you! Send me a DM bro, I'll get you squared away - https://t.co/UOOUCn8nWm *JeremyKelley"
"@115911  Let me tell you how sick I am of T-Mobile. I buy a new phone and I paid for it out right. I told the guy to put jump on my phone along with the other phones we had purchased. I wanted to use my jump and the guy never put it on my phone. Now TMobile says I'm screwed. | @655814 Hey Bekah, if you've paid for your phone outright there would be no need for Jump. Send us a DM so we can take a closer look! *KittyG"
"@115911 is making me want to switch carriers. Stop messing with me | @655815 Hey Jesse, I would be happy to look into your unlock request. Please follow this link here to DM me: https://t.co/QIHNBDHoV8. *LaurenWalker"
@115913 to continue my last contact was Rodrick id#854360 | @581817 @115913 We're here for you and would be happy to help out. Please send a DM our way so we can get started: https://t.co/cuEwtd2epS *DanKing
"@115911 is trying to charge me for phones I returned! | @268859 Rachael, we can definitely get to the bottom of this! Send us a DM with the details, we can help! *KittyG"
@TMobileHelp No service in southern Kansas all morning. How do I find out what is going on? | @82753 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
"@115913 @TMobileHelp FFS is there anyone actually ""improving"" the MIA airport cell sites? This is SUPER SLOW and annoying. Its been like this since AUG. | @187137 @115913 We're here for you and want to ensure you're getting the best, Gabo. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp 

Why is this part not working on your website?  I want to submit my cell phone bill for reimbursement, but I don't want the detailed version.  That's all that will download. https://t.co/aBXENXQ2mb | @655817 Send me a DM, and I'll be happy to check it out for you! https://t.co/zXrDYDCnIa *Bridget Wren"
looking to switch from @115911 what's your favorite cellphone provider??? 😃 | @655818 https://t.co/rYd2PDuSPi *RobFahl
"@115911 what's up with the VoLte calls, everytime i try calling someone the call drops. | @655820 I rely on my service to be drop free, and want to make sure yours is as well. Shoot me a DM so I can investigate. *JPL"
@TMobileHelp how come the pixel 2 promotion ended so quick? Some people didn't even get their devices yet! This is ridiculous treat loyal customers like this | @655821 Hey can you go ahead and send me a DM https://t.co/EyMABzAJlb. I would love to help you out today! *MiggyHerrera
"Thought my service wasn't working again for a while but had no way to be sure. Now am MY SON'S HOSPITAL PROGRAM HAS BEEN TRYING TO REACH US ALL FUCKING DAY AND HAD TO COME HERE TO GIVE US IMPORTANT INFO! WHAT THE ACTUAL FUCKING FUCK YOU FUCKS @TMobileHelp @115911 @115913 | @489413 @115913 Keeping you connected is of utmost importance to us, Jess. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing"
"@115911 , I k ow you guys are super busy but the T-Mobile app on my Note 8 isn't working | @382759 We're never too busy to help you Justin! Send us a DM so we can get this straightened out!! *KittyG"
"@TMobileHelp Having issues w/ my apple watch when on cellular only.Everything works (calls, music strming, notifications) except mssging (text/iMessage).Watch has been replaced by Apple and the new one has the same issue. It works fine when connected to iPhone via BT.Can u help? | @655823 We'd love to get you #MagentaConnected! Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann"
"@115911 why can't we get service?! https://t.co/wftMVIigbx | @655824 What do you mean, Ant? Send us a DM so we can assist! *WhitneyJ"
@TMobileHelp Do you guys have any residential offerings in the San Francisco area? These other dudes tried to offer me 5MBps! for my apt. The others don't even want to enter the building! #YoureMyOnlyHope 😬 | @545585 That is an excellent question! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
"So sick of @115911 !!!! It SUCKS!!!!!!!!! | @655825 What makes you feel that way? DM us, I'm sure we can change that and turn it around. *JoanO"
"@115911 What is with the crappy service lately 😡😡 My phone has had little to no service for the past week 😒 | @655826 That's no good, Liliana. DM us, let us take a look and make sure you get full bars. *JoanO"
@6178 says we can only use 1 @TMobileHelp tmobile tues promo per family even though we have 2 coupons?!? The promo clearly states 1/person! | @532600 I'd be more than happy to check out those deets for you! DM me to get started: https://t.co/hsJ4QAiTJb *RachelMartin
"@115911 when are you launching a hotspot that will support band71? | @655829 Keep checking back for updates, J.P.  We may have something coming soon! *NaeJ"
"@TMobileHelp when trying to renew my T‑Mobile Advantage Program discount I keep getting a message saying ""An error occured executing the application"". Help? | @420996 I'd love to check out what's going on for you! to get started please send me a DM: https://t.co/hsJ4QAiTJb *RachelMartin"
"Ping 322 ms, Download 0.21 Mbps, Upload 0.13 Mbps.  I think I need a new service provider @TMobileHelp https://t.co/P5C397FNki | @655831 We can do much faster than that! Click here to DM so we can get you some true high speed! https://t.co/6eZrWJ9PIa *JustinRhodes"
"Hey @115911 @115913 this is happening for the last 3 days when I try to check my account, what should I do? https://t.co/2jPEo3KfWM | @655832 @115913 Hey there, Angel. Please try checking for available app updates and if this continues, DM us: https://t.co/cuEwtd2epS *DanKing"
"@115911 @TMobileHelp Do you have an estimated time when 600 mhz band 71 will be available in Central Virginia? I heard it was by the end of the year but I wanted a more accurate date, thank you. | @655833 Great question! I'd love to look into this in #MagentaDetail! Please DM me here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann"
"@115714 @115725 @115911 @ATT any of you thinking about the bring the Blackberry Motion to your shelfs? | @524444 Hey there! Not at this time, but you should give this page a look and send us a DM to go over your options https://t.co/oiU9cKB2cu *ErikS"
@115714 @115725 @115911 @ATT any of you thinking about the bring the Blackberry Motion to your shelfs? | @524444 You can also visit this link provided https://t.co/sWkQlfLFzr for further updates. -JA
"Hey @115913 ! When will Gigabit LTE become available for example, Chicago? | @655835 @115913 While we can't speak to specific locations, your market currently does support this new technology. *DanKing"
"Ping 122 ms, Download 3.12 Mbps, Upload 8.55 Mbps. This is the fucking high-speed internet you like to fucking brag about @115911 https://t.co/V6lVUhujQt | @655831 We can do better, Brett, and you deserve it! DM us so we can take a look at this for you! *WhitneyJ"
@TMobileHelp there’s no service connection for my iPhone X at Philadelphia air ride share parking lot!!! Help!! | @399328 We know how important it is to stay connected. Please send us a DM so we can investigate :) https://t.co/IUIA5vQSHC *MattHargleroad
"@TMobileHelp Hey Help Team, I've been having some network speed issues for the past 2-3 weeks. I raised this issue to the TMobile network department and they never got back to me. Any suggestions? | @655836 Thank you for you DM! I will be responding shortly! https://t.co/zXrDYDCnIa *Bridget Wren"
"I HAVE BETTER CELL RECEPTION IN THE MOJAVE DESERT THAN AT MY APARTMENT WHY @115911 | @655837 We know it's super important to have the service you need, Ashley-Grace. DM us. We'll check things out. *GiselleM"
@115913 when should my friends switch their simple choice to @115911 One plan? 1st day or last day of cycle? Want or save them from the headache of a prorated bill. | @228354 @115913 When switching the plan it will automatically go into effect at the beginning of the next cycle. We'll meet you back in DM ASAP. *DanKing
I can't understand why every time I go to do something with equipment on my account with @TMobileHelp it's a mess. Don't understand why they won't stand by their word @115913 | @366194 @115913 Getting new equipment should be a simple process. Please DM us what happened: https://t.co/cuEwtd2epS *DanKing
"Hey @TMobileHelp ,new customer here. Getting low/no signal at 330 Madison Ave, NYC, 10017. High rise 30 fl+. Phone: Pixel 2. Coworkers have Tmo trouble for years. Have 3 window+desk booster units that don't help. WiFi calling not an option (closed company network) | @644331 Hey there, Edrin. We're here for you and would love to help out. Please click this link to DM us to begin: https://t.co/cuEwtd2epS *DanKing"
"T-Mobile billed a customers account today, a month after they cancelled their payment, T-Mobile took the money from their account they had borrowed to pay for 5yo child’s Oncology appointment&now too incompetent to reverse it. WTF @115913 #WhyTmobileSucks | @655838 @115913 It's super important to us that all is correct on your account, Michael. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing"
"@115913 @TMobileHelp When are the towers going in for Nelson County, VA?  @117543 has been talking about it for a while now.  I see movement on 600mhz and GigLTE.  How about we get some basic band 12 installed first? | @655839 @115913 We'd be happy to check out the service in your area, Chris. Send a DM our way so we can get started: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp She’ll station are reporting a problem with the T-Mobile tuesdays rewards for gas. | @655842 Thanks for that feedback! We'll reach out them and check it out! *RachelMartin
"@115913 Hello I'm a big fan and love what you've done with the place, I've been a T-Mobile customer for some time now and have a question. I'm looking to get a Xperia XZ1 and wants to know if they have met your VoLTE cert as stated in this article https://t.co/o01FpwiXvI | @651776 @115913 Hey there, Justin. We'd be happy to chat further. Send a DM our way: https://t.co/cuEwtd2epS *DanKing"
".@TMobileHelp I've been playing with DIGITS. Your Windows app doesn't remember login creds, and needs a tray icon-only mode. Thoughts? | @655843 Hi mfeingol 
I would love to help you today. Can you DM me please? *GretchenZwall"
"@115913 love T Mobile, but need a little signal help up here in Cuba New York | @655845 @115913 Let's make sure all is working great. Please DM us so we can check this out with you: https://t.co/cuEwtd2epS *DanKing"
@115911 is iPhone X instock at the insurance I just lost mine | @582802 Hi Lamont. We're happy to help you out with that. We realize how important it is to stay connected. DM us. *GiselleM
@TMobileHelp hey if I buy a T-Mobile iPhone can I use my I wireless sim? | @286123 T-Force is here to assist!! Answering your DM now :) *SusanaDominguez
"@TMobileHelp  Question about returning (or not) my old iPhone 7+ .. Help? :) | @427156 Hey there Jeff I would be happy to help you out here today do you mind DM on this link below

https://t.co/GzQFNLmNtl *RyanPerez"
"@115911 hey, your T-Mobile Tuesday app doesn’t need to shut down my listing to music! Still need swift developers? | @271749 Hey Jason, can you DM us here with some details so we can look into this with you? Thanks! *BlakeT"
"@115911 uninstalled ur visual voicemail app cuz no one there can fix quote ""We can't help u"" am paying 4 it but can't use it this is wrong also ur kiosk in malls is a joke theyre to busy groping ea other rather than helping customers strike 2 | @655846 We hear you loud & clear, Joshua. Whether feature issues or concerns about your in-store experience, DM us so we can discuss. *KeithM"
"@115913 Okay, so T-Mobile is ""upgrading"" their network in my city. I have Samsung Galaxy S5 that worked just fine until Nov 1. Now, my phone gets 0-2 bars in my office, it drops calls and when I can talk, it's static-y. As for data, it's always on ""E"" and I can't use the  1/ | @655847 @115913 We want your service working great where you need it, Joe. Please DM us so we can check this out: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp wow ! Stop over charging me | @655848 Yikes! I definitely want to make sure you are not being over charged. Please send me a DM so I can help you out. :) *VickyHernandez
"@115990 Always finding new ways to take advantage of their customers.. Customer of 16 years, out of contract for for 9+. Went to APPLE to pay $1220 for a new phone and get charged $30 by @115725  for an ""upgrade fee""?! Time to take this phone over to @115911 @TMobileHelp | @655849 We'll be here with open Magenta arms. LOYALTY means everything to us. DM us if you want to chat! 📩😊 https://t.co/sSNDOSJlnR *AshleyHamilton"
"Hey @115911 , thanks for having factory reset info for Samsung Gear on your website! On-site employees at other stores were clueless on how to fix my lil Gear, but I've got it working now! Yay 🌸 | @655852 Hey Valket, we're so happy you were able to get your Gear reset. If you ever need tech assistance, shoot us a DM here! :) *KittyG"
"gotta love when @115911 tells you your cell phone bill is gonna be cheaper and then when you call and ask why it isnt they say they never said it. guess it's time to shop around again. | @655818 Jessica,  I assure you that we want to get off on the right food and turn your experience around. DM us so we can review your bill. *KeithM"
I’m trying to figure out why my bill is $40 more than the norm..when I sent my other phone back #sprint 🙄 | @655881 Let us take a closer look and get this resolved for you! DM us to further assist -Maria Q
"So over @ATT losing a 10 year customer as soon as I decide if I’m going with @115714 or @135517 or some other carrier, suggestions? https://t.co/WV3veEilhE | @601338 Additionally, you can visit this link for our Sprint Business options, https://t.co/kkjivAazoy. -MM"
"@sprintcare I am now looking signal everywhere I go. Are you gonna tell me again that I'm in between 2 towers and that's why I can't get signal? Shit getting old. Time to move to verizon. https://t.co/eSdroMaH6Z | @655916 We will hate to see a valued customer as yourself leave the Sprint family. Please send us a Direct Message, to further assist you. -JE"
"Not more than superhead 😩😩😩😩 https://t.co/CXwqG2nT11 | @655918 How can we be of assistance today? Please send us a Direct Message, so that we can further assist you. -JE"
Once again @115714 customer service was horrible | @655919 We strive for the satisfaction of our customers. Is there anything I can do to address this situation?
LMAOOO. They really are cheeks https://t.co/RB7sMXU2xt | @655920 Hey there! This is not the type of response we like to receive. Please Direct Message me with a brief summary of your issue at hand. -SH
"Thanks for reminding me @115714 🙄 how about you just give me free unlimited data & stahp being a 🐍🐍🐍 https://t.co/iFEgCtBejR | @655921 Hi there,  thank you for bringing this to our attention. Please send us a Direct Message, so that we can further assist you. - AP"
@115714 's motto: be a good customer or else we will overcharge you or let you go.  Its their way or the highway. You've been warned. They don't need business. #monopolies https://t.co/hYdaEpZbZT | @355031 This isn't the type of feedback we'll like to hear. Can you let us know the issue you're experiencing? -PP
"@sprintcare why am I paying for unlimited data when it's always sooo slowwww https://t.co/3iD7xi99Hi | @655922 Please send us a DM with the location where this test was ran, we will review coverage in the area."
"@115714, where 15 min equals 2 hours | @655923 Hi there! Please send us a Direct Message, so that we can further assist you. -MJ"
"@sprintcare that’s some ludicrous speed I got going (sarcasm). Your network is terrible. My modem years ago was faster. :/ https://t.co/32gWbiGh4n | @655924 Please send us a Direct Message, so that we can further assist you. - NA"
"We complain a lot about school wifi, but so many problems would be solved if Eastvale had better cell service. No excuse that a city this size has such bad reception. #ATT #sprint #TMobile #fixit | @655925 Can you please send us a DM with the details so we can get down to the bottom of this? -ES"
Over 1 hour and @sprintcare has not called me back. This is a common practice for them. Promise a phone call for a follow up and nothing ever comes of it. I’ve spent over 60hrs in the last 3 months on this issue when it’s an easy fix. | @655926 Hey there can you provide a call back number in a DM. I would be happy to call now if you are available. -OA
"@115714 ur Newport Ave, Rumford RI store told me they would send me my phone. Turns out they cant, I complained & now they are harassing me https://t.co/R9bZEZ5r59 | @655927 Glad to hear from you. What seems to be the issue? -NS"
"We ordered an iPhone X for me and my sister, she got hers today, but mine didn’t even ship. @115714 | @351724 You will be given an order number via email where you can track your order by login into https://t.co/l13eStvC56. 2/2 -ES"
"We ordered an iPhone X for me and my sister, she got hers today, but mine didn’t even ship. @115714 | @351724 Brett I know that you are anxious to receive this device. The demand is high and rest assure your order in on stream. 1/2 -ES"
"@116447 I am 5 hours and 6 different customer service reps (including chat, in store and telesales) into the worst customer service experience of my life.  Please help. 20-year customer here | @655928 Sounds like Team @116447 needs to review your account and assist! Please send us a DM with your Sprint number, we will reach out. https://t.co/MnjoSYIWDS"
"Hey @115714 your busted-ass website won’t take my money. Hire somebody who gives a shit. | @33053 Please send us a Direct Message, so that we can further assist you. -PP"
Hey @115714 your busted-ass website won’t take my money. Hire somebody who gives a shit. | @33053 This is really concerning to us. Can you let us know the error you're receiving? -PP
@sprintcare Still can't upgrade the last phone I have from you. The dead pixels from day 1 cracks on both sides chips of glass missing from corners and 2 other versions of the phone out since. Not that you really care about customer satisfaction. | @655929 That doesn't sound good. Can you please verify the make or model of the device you are referring to? -JE
"A #280CharacterTweet isn't long enough to express my disdain for @115714. Neither is over 12 hours dealing with them on phone, chat, and in person apparently. | @213440 Please send us a Direct Message, so that we can further assist you. -AJS"
"A #280CharacterTweet isn't long enough to express my disdain for @115714. Neither is over 12 hours dealing with them on phone, chat, and in person apparently. | @213440 Hi there, we're sorry the outcome of your interaction resulted in disdain. We'll appreciate the opportunity to earn your business. -AJS"
"Dealing with @115714 customer service reps is always such a mind numbing process #TheySuck | @655930 This is definitely not the perception we want to have from any customer. Plz send us a Direct Message, so that we can further assist u. -JE"
So how the fuck do I break up with @115714 because I've had enough 🤦🏽‍♀️ | @655932 Hi! We saw your tweet and called our attention. What seems to be the issue? We would like to help. Please DM us to further assist you. -JM
@sprintcare Can I get some competent help with my phone order? India can’t seem to handle it. | @655934 Hey there! What exactly do you need help with? -MM
@115858 you need to get your shit together too. https://t.co/IGFDwcfWHp | @655935 Thank you for the response! Let's check on that service for you. Please send me a Direct Message so I can further assist. -SH
@115714 ..I have been a customer for over 10 years.. I because I have a problem with my PHONE..IT'S MY PROBLEM .. | @655936 Hey Nerisha Arce! We do understand how upsetting this issue can be.  Please allow us address it. Please send us a DM. -CO
"@115714 about to lose this family plan. It doesn't pay to be a loyal customer. About to browse other carriers! | @655938 Your business is important for us, and we don't want to see you going anywhere! Please DM us so we can talk! -TT"
@115714 time to fix  your customer service before more customers leave . #fail | @655939 This concerns us. Customer service is one of our main priorities. Please DM us to talk about this -Maria Q
"Upgrading phones is so frustrating !!!! @115714 | @655940 Hey Deziree! Please send us a DM, so we can assist you. -  EH https://t.co/rMApsV8PQY"
"Dear @115714, I appreciate you putting in AI for customer service... this is just unacceptable... https://t.co/pHmJBXY7vA | @601387 We do apologize, our chat reps are not AI but we would be happy to help, please DM us about your issues and a good contact number for you."
"@sprintcare I can't understand how you guys can chargeback $400 to my account and not give me the proper information I need to dispute it. I have been a customer for several years and you have terminated my service for a payment from July 8th. Horrible service. | @655942 I am happy to assist you. Please send us a Direct Message, so that we can further assist you. -TT"
"Why do i get an alert saying my data gonna be slower when i have unlimited!! 😒 @sprintcare | @655943 Hi there, thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -RM"
"I’ve provided all the correct requested documentation, visited the store twice, called them a hand full of times but now @115714 is telling me my personal information doesn’t match my identity and they need me to jump through even more hoops...  #itsnotmeitsyou | @655944 Hello Andrew. This is very concerning. Please DM us so we can review, and further assist in solving this issue. -SB"
These dudes at sprint are out of their minds I ain’t dropping 110 on a phone I’m about to get rid of #sprint | @655945 Please provide us with this information via a Direct Message. - RM
"These dudes at sprint are out of their minds I ain’t dropping 110 on a phone I’m about to get rid of #sprint | @655945 Hey there, what seems to be the issue today? Please provide us with some feedback, so we can further address your issue. - RM"
"@115714 makes me want to throw my phone out a window | @655946 Hi, this comment concerns us. Please send us a DM so we can discuss what makes you feel this way. -RA"
"@sprintcare Is there an activation outage? I’ve been trying for 5 hours to activate my new phone and no one can help | @655947 Hey there Can u send me a DM, and follow us for further assistance. -KJ"
@115714 oh do I️ have a story for you. I’ve been apart of your network for 10 years and Comcast has better customer support. | @655949 Wow! What has prompted those words? Shoot me a DM letting me a know what makes you feel this. We are here to help. -IB
"@115714 I need better service 😩😖#sprint #sprintfixit #happensallthetime https://t.co/D5XDPCODor | @655951 Is the issue impacting anyone else in your household or around you? Please send us a Direct Message, so that we can further assist you. -TR"
"@115714 you ever gonna get your shit together or what? | @655935 Oh no! Your comment is very concerning to us, can you please tell us what seems to be the issue? -TR"
".@115714 says they cover 99% of the same area as Verizon. I guess the 1% they miss is South Dakota, Wyoming, Montana, and Idaho. #WhereSprintRoams | @655952 We definitely want to make sure your services are working 100%! Please send us a Direct Message, so that we can further assist you. -TT"
"hey @sprintcare your phone automated service sucks | @655955 Please send us a Direct Message, so that we can further assist you. -SS"
It’s really sad about @sprintcare because they're causing a huge mess and loss of a long time customer over a $15 per month overcharge and a $100 credit that was not applied to the account. | @655926 We can't make any changes to a device outside of the 14day satisfaction guarantee.
"Hey @115913 I think your website is broken and I can’t get my warranty claim going 😑 https://t.co/dxk0JBLZGG | @655964 @115913 We're here for you, Matt. DM us and we'll check this out and help: https://t.co/cuEwtd2epS *DanKing"
Same level of poor data speeds at Boston Logan airport as well. C'mon @115911 ? https://t.co/H5cOVqSmCq | @598760 We want the best experience for you and we're always just a DM away for you. https://t.co/lH0SH5fy2m *MikeRice
"Unfortunately veing a cool CEO doesnot help #T-Mobile customers deal with lies and deception https://t.co/7jHbBUHW4c | @655997 We want to turn this around for you, Kevin. Please DM us what happened. We're here for you: https://t.co/cuEwtd2epS *DanKing"
@115911 how y'all niggas got the best service but I'm not even covered in my job in the heart of the nations capital fuck goin on | @656011 Let's take a closer look to see what's happening in your area. Send us a DM! *RickK
"@115913 I HAVE 4 LINES,  SO is the free netflix only for new customers? An i have the grand father plans? Been with t-mobile from day1! | @656013 @115913 Let's check to see if you qualify. DM me: https://t.co/c6ROkAqiws *HollyAdams"
https://t.co/tMAYCh5H6c @115714 I didn't give you permission to send me ads. I hate advertisements on my phone | @128384 Thank you for reaching out to us. Kindly send us a direct message. Looking forward to assisting you. -CO
Never get signal with @115714 | @656333 How long has this been happening? Are you the only person experiencing this issue in your area or household? -AS
"@115913 @115911 - want to credit $10 for the 20 days without service in the island. @136958 should take a look. 2/2 | @445845 @115913 We're here for you, Jose. Please DM us so we can check out your account and help: https://t.co/cuEwtd2epS *DanKing"
@115913 hi John T-Mobile is messing up my account | @470229 @115913 We want to turn this around right away. DM us what's going on and we'll help: https://t.co/cuEwtd2epS *DanKing
How do I go about getting 4G LTE speeds while in Brazil? Your 2G data roaming plan is beyond painful. @TMobileHelp | @262035 I'd love to provide you all the #MagentaOptions for your trip! :) Please DM me here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann
"@115913 The reason I leave, is because to enjoy any deal I must activate new line. I have 3,dont need another, so it's off to ATT for my business 1 get on galaxy. There I have no lines, so I can activate 3 | @533371 @115913 We’d hate to see you leave! I’m here to help you take advantage of the promotional offer and will meet you there https://t.co/Et1Fu7xZtb *BarbPelotte"
"@115911 is by far the worse company I've ever dealt with. Makes me regret leaving At&T | @657498 Hey, Marquita! We only want the best for you! What's going on?! *KellenF"
"@115913 We've been with TM for 18 years. I love TM. I was inspired by your video to call and upgrade. I'm sorry, but the service rep sorta killed my passion for that. We haven't upgraded in three years. Not going anywhere. We will eventually upgrade. Just feedback for you. ✌ | @657503 @115913 18 years is incredible, Jeff. We want you to have a great experience no matter how you reach out to us. Please DM us what happened: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp atrocious customer service and flat out scam?- paying for so called insurance and jump upgrade service... not! Computer glitch my a$$.  How many give up? #tmobile | @657504 Whoa - sounds like we need to get this cleared up ASAP! Send me a DM and let's check this out! *AlexKimbrell https://t.co/GefRnVHVqu
"@614233 is right @115911 @TMobileHelp is always taking advantage of true customers who are loyal. #shame on T-Mobile.
Time to switch $85 in mic and $59 innovation taxes. #Ridiculous | @657506 Hey! We love our loyal customers! :) <3 Send me a DM and we can figure out what's going on! https://t.co/rYd2PDuSPi *RobFahl"
"@115714 You make me so mad. I can't wait to get @115725 | @657587 We hate to lose you as a valued customer, but how can we help you today?"
"@115714 LTE speed is too slow in my area. far slower than T-mobile/ATT/Verizon. What hell are your company doing? | @657588 Wow, that’s terrible, Let me  check on your service for you. Send me a DM. -KJ"
"AHHHH. I HAVE @115714 LTE SIGNAL AT MY HOUSE FOR THE FIRST TIME IN A MONTH.

Yeah, it’s been a month already, and things aren’t much better. | @538934 Hey there, having service issues? Are you the only person experiencing this issue in your area or household? -AS"
@125241  comenzó a facturar el servicio de roaming desde el viernes 27 de octubre y todavía no hay señal en muchas partes!!! 👎🏽👎🏽👎🏽 | @657882 Este no es el tipo de comentarios que nos gusta ver de nuestros clientes leales. Por favor envíenos un mensaje privado. -MM.
"My battery life sucks on my newly purchased iPhone 8. @sprintcare @AppleSupport EXPLAIN!!!!!!! | @621297 Hey! We would like to look into this issue. Please send us a Direct Message, so that we can further assist you. -KA"
#sprint is so garbage. I can’t even get two bars in my own home since our internet is down. | @657883 Hi there! We saw your tweet and would like to assist you. Please send us a DM to further assist you. -GM.
"@115911 please stop playing w/ my phone service before i have to switch to @ATT | @657926 What's going on with your service, Natalie? We're here for you and would love to help out. DM us so we can look into it with you. *BlakeT"
"@115911 @TMobileHelp what's your customer service email? I still haven't been reimbursed for my switch from At&t 7 months ago. | @657927 Carrier Freedom issue + Me = RESOLVED! It's what I'm known for, DM me, I've got you #covered https://t.co/n6tQTx28XN *OliviaStewart"
"Had to break up with @115911 today | @499066 Why, Ami?! We miss you already 😭 Let's see if we can work this out. Send us a DM! *TerriL"
"@115911 has the worst deal for hotspot, it's not even worth paying anything for. Can't even open a web browser to Google. | @657929 Slow speeds are no fun so I'd love to look into your connection and options with you, Su! DM us here so we can chat. *BlakeT"
@115913 I have an issue with t-mobile. My 18 year old son wants to unlock his phone. He recently turned 18. He wants his own service with another provider. I have been told that t-mobile refuses to unlock his phone. He has an lgv20. His phone is completely paid for. | @657931 @115913 Thanks for reaching out. Let's look into an unlock for you. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"hey @115911 how about actually sending me a phone that works so I don't have to go through 3 of them in three months!! | @657932 Oh no! A working phone is essential so I hear ya, Amber. DM us here so we can help out. *BlakeT"
"Honestly shocked how bad of customer service I just had talking with @115911 @TMobileHelp after they told me they were gonna disconnect my line for being in Canada too long. Absolutely zero care to help me or to keep me as a customer. I will never in my life come back. #STUNNED | @657934 Hey there, Ryker! We definitely care! Send me a DM if you'd like another set of eyes on the situation: https://t.co/HuQi0EoCEV. *JasonBurr"
@115913 please contact me TMobile defrauded me 310-502-3007 | @657935 @115913 I want to look into this with you. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"Has any other @115911 customers notice a completely dead zone in downtown #Seattle? | @657936 Hey Corey! Send us the details about where you're experiencing this, we want to check this out for you! *KittyG"
"So I call @115911 and they transfer me to three different people who almost spoke no English. | @657938 We can assist you here on Twitter, Devonta. Send us a DM and let us know what happened. We're here for you. *RickK"
"Talked to 2 different reps @115911 about why my supposedly unlimited plan gets throttled after 2GB so hard that i literally cannot get texts or use google maps. No 0 answers. Might be time to go. | @657939 Do you have T-Mobile One, Ivan? If you hit 50 GB and are in an area of congestion, you could see temporary slowin... https://t.co/voRbfp18z0"
@115911 We have a problem. We need fi talk. | @657942 We've got your back! What's going on? Send us a DM and let's talk it all out. *KeithM
@TMobileHelp Why are 44067's data speeds so awful in some areas and awesome in others? Even outdoors? Can this please be fixed? | @602732 We know that fast data is a must! Send us a DM so we can start investigating those speeds :) https://t.co/IUIA5vQSHC *MattHargleroad
@115913 @115911 seems impossible to get through to actual csr over phone to switch to $25 talk and text | @142417 @115913 I am here to help with that change. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
@115913 T-Mobile has no coverage in the subway tunnels in SF. Other carriers do. Can you do something about it? | @657943 @115913 I want to ensure that you have coverage on your commute. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
So yesterday my phone completly stop taking a charge. @115911 said they were overnighting me another phone to St Louis. Still no phone hopefully tomorrow. #prayforme | @648894 We definitely want a device in your hands ASAP! Send us a DM if you have any questions about the status. We're here for you! *KeithM
"@115913 I know u do not care, I am unfollowing u bc I thought u really cared about ur customers, u don't. | @308916 @115913 We value our customers and I want to prove it. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
@115911 how the mighty will fall | @308916 I am here to help. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
@115911 is this your definition of 4G LTE? #pathetic https://t.co/KJJNn1hfRI | @657944 Let's take a closer look at this! Send us a DM so we can assist. *KittyG
"@TMobileHelp Hey T-Mobile, what's going on in the 32804 with text service?  Used Android Messages, Samsung Messages, and it's slow/dropping texts altogether! | @657945 I'd love to make sure you are #MagentaConnected! Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann"
This internet so trash @115911 i hate you | @657947 That's not like us. We've got the blazing speeds! Send us a DM and let us know more so we can get things going. *KeithM
"#Tmobile #bogo is a scam.... Go elsewhere... they get you to sign up, buy the phone, set you up, to only deny you 2 months after and your left paying both phones.  How do we file a complaint? I have a paper trail to follow @115911 @TMobileHelp @115913 Samsung did there part | @657948 @115913 I am here for you and we will get to the bottom of this. I will get a reply via DM sent out right away. *AshleyNelson"
want horrible phone service? go with @115714 I cant wait to leave | @453467 Oh no! We hate to see you leave the Sprint family. Please let us know why you felt this way? We are here to help. -RM
@sprintcare @115714 does Sprint still offer help with fees from Verizon when switching from Verizon to sprint? | @396919 Thank you for reaching out to us. Are you referring to the Sprint contract buyout? Please let us know. We are here to help! -CO
@115714 @sprintcare I am not very happy with my phone not being able to connect to the internet right now. All day actually. I have taken all necessary steps and nothing. Thanks for that. | @658013 Hey there! Send us a DM to further assist you. - LM
"@115714 Its nice having a new phone but whats the point if I am missing out on so much because its not activated. Since activating is easy sign me up. #pbmfwkn1 https://t.co/oK7rBjF5rR | @651886 Hey, there! We'd be happy to further assist you. Please, send us a DM to move forward. -L.D."
Who can explain why my @115714 phone data with two bars makes @23330 look like #dialup I’m tired of #wasting $50 for crap. https://t.co/UEYDoz6V2I | @658014 We apologize for slow data speeds. Please provide your contact # by DM and we will reach out to help.
"I paid @115714 for a phone that I don't have up to now. What am I? | @658015 Hey! Let's get to the bottom of this. Please send us a Direct Message, so that we can further assist you. -KA"
"@sprintcare I switched to a new provider, turned my phone in to my local Sprint store but got a bill in today for the phone because it's wasn't mailed back. | @658016 Hey! This is concerning, we'd like to look into this and get this fixed for you. Send us a DM so we can further assist you. -CD"
"@115714 I'm a very unsatisfied consumer of 12 yrs bill always high looking for a better phone company don't lie when u add a line phone bill skyrocket from $122 to $234 whoa If I  knew that i would went to Metro PCS or Cricket it's sad | @658017 Hi, please send us a DM so that we can further assist you. -RA"
@sprintcare @115714 how do I redeem the two months of free iCloud that was supposed to come with my new #iPhoneX | @286200 Hi there! We advised that you reached out to Apple concerning your issue. -JA
"#Sprint been with sprint for over 15 years just experienced the most horrible customer service | @658018 Hi Bridgette, This concerns me please send a Direct message so I can address what happend. -AF"
😒 @115714 what yall got going on | @658020 Thanks for reaching out to us. Can you elaborate on the issue you're experiencing? -CP
"Hey @115714 @sprintcare I need your help ASAP | @128384 Hi there, we are here to help. How can we be of assistance? -G.C"
"I was promised $145 per month and @115714 keeps charging way more. | @156980 We understand and we'll like to resolve this issue for you. Please send us a Direct Message, so that we can further assist you. -MJ"
"@115714 charged me over $200/month. Promised $145 month. Not fair. | @156980 This is not how we wish our customers to feel. Please send us a Direct Message, so that we can further assist you. -MJ"
"I must be in the bad area of my house. #sprint #cox problems. | @415873 Hi there! Hope you're doing well today. Please, send us a DM giving us more details on the inconvenience you are experiencing. - CE https://t.co/rMApsV8PQY"
I need help with my order @sprintcare | @483351 Hi there! How can we assist? -RL
"After 15 years, might leave @ATT, @115714 @115911 @115725 what you got? | @658028 Hi there! We would be more than happy 2 welcome your 2 our Sprint family. Click the link provided https://t.co/EVS8Kcud8U for more info. -JA"
"Oh, #Sprint! What a horribly mismanaged company. I say this as a stockholder and a subscriber. It sucks when I have to teach the rep on the phone how to do her job @115714 | @267382 Hi! We understand that this can be frustrating. Are you currently having issues? We would like to help. Please DM us to assist you. -JM"
So. I really am an early adopter. Just ordered iPhone X. @115714 upgrade program makes it very affordable (read: irresistible) 😅 | @658030 We are glad to know you are enjoying our services. Our customers satisfaction is our number one priority. -SH
Oh @115714 how i hate your service 🤦🏻‍♀️ | @658031 We would love the opportunity to change that impression. Please send us a DM and follow us so we can. -KG
"How does GPS work but I have no reception for the entire state of Utah? @115714 | @658032 Hey! We would like to take a look into this issue. Please send us a Direct Message, so that we can further assist you. -KA"
@116447 I would like to pitch my brand Kix Mobile to Softbank. Who should I contact? Thank you in advance! https://t.co/x72n56y8Td | @658112 Hello Lonnie! You can go to https://t.co/UuejozDB1c.
"@115911 My wife has had to go to one of your stores 3 times to try to get a new Samsung galaxy S8 but each time your system is ""down"" and unable to process the sale. Really?? | @658158 We only want you and your wife to be confident with our services. DM us and let's check out what's going on for you. *JamieK"
"Why give an option to turn on and off Binge On if a customer doesn’t even qualify, @115911? Used all of my data because of misleading advertising. @TMobileHelp @115913 | @658159 @115913 We want to make sure we're on the same page and that all is right with your plan, Dolly. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp I need to update my Corp discount.  How and where do I do that? | @658201 Hi @658201. #TForce to the rescue! Send us a DM so we can help you get that info updated. *JustinL
"@115913 I switched to @115911 in March. Still waiting to get my @ATT termination fees reimbursed as promised. Tried calls, emails and @TMobileHelp to no avail. Can you help? | @657927 @115913 We're here for you and want to ensure you receive all reimbursements that are due to you. Please send a DM our way so we can help: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp I’m thinking about leaving T-Mobile because you all cut my phone off and told me I️ could do payment arrangement and told me after the fact that my account wasn’t eligible | @421982 I would love to see what we can do to help! Please send me a DM! https://t.co/1zjPjvErgA *MaddieAbbot
"I've had to initiate all attempts to resolve this issue. No one has followed through with what they said they'd do, and no one seems to understand that the point of supervisory support staff is to resolve *extraordinary circumstances*, which this clearly has been. @115913 | @659220 @115913 We are here for you every step of the way, Nathan, and would like to continue in DM. I will respond there. *AdrenaBentley"
"I just unlocked my @115858 7plus from @115714 and through Sprint ...@115911 will I be able to use my phone on your network??? | @622119 Great question, James! Send us a DM so we can talk more about your situation! *MelindaR"
"@115911 Your customer service is dog shit. Everyone I talk to is rushing, can barely understand what they are saying because they talk so fast. After 6 seperate calls my issue still isn’t resolved. Get better customer service. It’s an absolute joke and a waste of time. | @659221 It's important to us to always have the best service for you, Alan! Please send us a DM, so we can get this resolved for you. *TarynS"
@115911 @TMobileHelp @115913 are u guys planning to fix these speeds in my area or should I get something else? https://t.co/8y7pKs2LR4 | @659222 @115913 Coverage is a necessity. Click https://t.co/Mww69Rzn7a to send me a message so I can review and assist. *AshleyNelson
@115911 I have a question about upgrading my phone | @659224 We're here for you Heather! Send us a DM! :) *RickK
"Sure is hard to use my @115911 phone when it completely fails t0 have service even in the middle of major cities. | @306886 Hey Steve, let's take a closer look. We want you to be able to use your phone everywhere! *KittyG"
@TMobileHelp still holding my breath wating 4 a Spvr to call me about this bill which is never correct -every month bill drama😣 | @629026 send me a DM and let's get this worked out! <3  https://t.co/ezZMoc7QXB *GraceFranco
"@115911 whats up with the free Netflix. I was told that me and my family could get it but it turns out we aren't getting it until January. | @659225 It does take some time to kick in, if you have any questions, send us a DM! *KittyG"
"@115911 I never got the Netflix account for t-mobile | @659226 Hey Cheyeanna! Have no fear, we can totally assist! Send us a DM here and we'll get you the info! *KittyG"
"@115911 so disappointed in ur comp. Nothing but probs since day 1 now new prob and waiting an hr for sup call back.. | @659227 Hey Charmaine, we hate that you're feeling this way! Send us a DM so we can turn this around for you asap! *KittyG"
"@TMobileHelp need some help. DMd you. Please help guys thanks. | @659228 Hey Kyle! I got your DM, I'll meet you back in there and send a reply shortly. :) https://t.co/D4NKjg57yo *SultanGardezy"
"@TMobileHelp How much is it to jump to the Galaxy S8+ on JOD? | @135975 I got all the deets on that upgrade when you're ready, just sent you a DM! https://t.co/JPRc1xZFQs *LolaChu"
"@115911 I was on the phone with one of your customer service representatives asking about TMobile and why I might switch, and I was hung up on.. I have great phone service w/Verizon, so the call wasn’t dropped

Not a great impression | @623922 That's definitely not how we do things here, Jack. We are glad to discuss anything you want to ask. Shoot us a DM. *JPL"
@115911 how come @6178 not willing to honor the TMobile Tuesday coupon? | @659230 We want to find out more about what happened so we can assist. Shoot over a DM so we can chat further. *JPL
"@TMobileHelp sent DM, can use your help w an issue | @659233 I see it! Thanks, Ramon! I'll meet you back in the DMs! :) *MaddieAbbot"
"Looks like it’s time to go back to @115725. I have “LTE” and my internet is very slow. @115911 https://t.co/oXlx8ZaTaw | @659234 Having strong connection is important to me, Ruben. Let's take a closer look to see what's happening. Send us a DM. *RickK"
"This is so sad @115911 @115913  Twitter now offers 240 characters but you guys can’t offer decent internet speed at Logan International Airport even though LTE is available with 4 solid bars.
How much longer do we have to wait ? https://t.co/DIZ4EniEPQ | @553726 @115913 Coverage is a must when waiting at an airport. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson"
"@TMobileHelp I requested an unlock email to unlock an iPhone 7 but haven’t received it | @642940 I can help make sure we are setting you up for success here, friend! DM me here https://t.co/P5ACUoCEw4 I got your back *ChasityScanlanSevao"
"Lol @115911 my network really messed up @comcastcares fix up | @362711 Shaerronn, send us a DM with the details, we got your back! *KittyG"
@139703 @115913 @115911 Pre-ordered an iPhone X. Paid a $300 down payment even tho @TMobileHelp said beforehand it'd be $0down&$41/mo. @115817 lost the phone on the 3rd. Spent 5 hours at @UPSHelp trying to track it down. It's stayed lost/stolen. | @659220 @115913 I want to get to the bottom of this for you. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
@TMobileHelp please check DM | @657942 Hey Luzshara! Thank you for your patience :) I got your DM and replying back right away https://t.co/dzjAJQ2bkx *SoRaYi
@117543 it's frusturating to travel outside metro Memphis and have no service. AT&T and VZW friends had no issues. | @384597 @117543 Coverage is important especially when with friends. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"So i has a lot of voicemails on my old iPhone 7 and now my new phone iPhone 8 Plus is only showing 5 on visual voicemails after i restored it from the backup what gives? @115714 @115858 | @659284 Hi there. Please send us a Direct Message, so that we can further assist you. --RB"
"@115714 How is possible I'm been charged $263 for one day?! Btw I activate my account on 11/7, so on 11/6, I wasn't even a customer. Do you still have the 14 days satisfaction guarantee policy? https://t.co/VQa8VGkZxo | @659285 Yes, we do have 14 days satisfaction guarantee. Please send us a Direct Message, so that we can further assist you. -CP"
"@115714 u suck !!!😡😡😡 | @659286 We would like to look into this for you. Please send us a Direct Message, so that we can further assist you. -PP"
@115714 u suck !!!😡😡😡 | @659286 This statement is really concerning to us. Can you let us know why you feel this way? -PP
"@115714 you are going to lose a customer of 7 years....I didn’t ask you to change anything on my plan 🙋🏾‍♀️ @115911 👀 here we come | @659289 Please send us a Direct Message, so that we can further assist you. -PP"
@115714 you are going to lose a customer of 7 years....I didn’t ask you to change anything on my plan 🙋🏾‍♀️ @115911 👀 here we come | @659289 Oh no! We would hate to see you leave. Please allow us the opportunity to turn this around for you. -PP
"@115714 I stuck with your service for 11 years. Your terrible network in the USVI post Hurricane Maria damaged any good reputation you had left there. Tonight Jan in the Philippines, Id 1296740175 was completely disrespectful. Her supervisor yelled at me and hung up on me. NPS=0 | @659290 This is concerning to us. Please send us a Direct Message, so that we can further assist you. --RB"
Okay QUICK UPDATE: THEY👏🏼DROPPED👏🏼MY👏🏼SECOND👏🏼CALL👏🏼AND👏🏼NOW👏🏼THEY👏🏼ARE👏🏼CLOSED. @115714 🖕🏼 https://t.co/UR7TJ4o3eO | @659292 Hey there! This concerns us and we'd definitely like to check this! Please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY
"100% do not recommend switching to @115714 | @659293 Please let us know what makes you feel this way, we really want to help you. Send us a DM to further assist. -GM."
When a company says on Wednesday that a supervisor will call you back today and now it’s Friday hmmmm @115714 | @644455 Hi there! Please send us a DM with the details of your issue so we can address it for you. -GM.
"why y’all service so horrible, what am I paying y’all for ? @115714 !!! | @659297 That's not what we like to read! Allow us to further assist! Please send us a DM. - DB https://t.co/rMApsV8PQY"
@sprintcare tired of bill continuously showing plan changes when I am mot making changes. My plan has not changed in months | @659298 We would like to review this case. Please send us a Direct Message so we can further assist you. - AP
🗑 award goes to @115714 https://t.co/FUTLK59flO | @659299 Hi there! We want to help. Please follow us @sprintcare and please send us a Direct Message to further assist you. -Y.F.
@sprintcare when will the service in Wilson nc be back working. It’s in and out. 😡😡 | @659300 Hey there! Send us a DM to further assistance. - LM
Can I get a conditional unlock (short period) on new device if I move to tmobile? @115911 @TMobileHelp | @660184 Let's take a look at the account. I got your back! Send me a DM please. :D https://t.co/SOlY6peOCU *EricMarentes
@TMobileHelp I suddenly have no service and can't access my tmobile online on my computer. | @660186 Let's take a closer look and get your service back ASAP! Click here to send me a DM https://t.co/6eZrWJ9PIa *JustinRhodes
".@115911 & @117159 
Why is it that everytime I get an update from you guys it ruins phone! Phone is now super super slow. Google doesn't work. Phone constantly freezes & I have to restart. Takes forever to type. Etc etc etc. Why do you guys suck? Why all the problems? | @302566 Whoa, Michael!This is not the experience we want for you. Please send us a DM and allow us to take a closer look!... https://t.co/GaVY64VbEY"
"After everything I’ve gone through this year, I pray that @115911 would make it easier for me to get he iPhone X. It’s a long story, but I’m just happy to be alive. 🙏 | @660192 Life comes with a lot of struggles so you deserve to #TreatYourself. Send us a DM & we'll look at your upgrade options! 😊 *HeatherSaenz"
"@115911 @TMobileHelp I have been trying to get my ELIGIBLE iPhone 7s unlocked for 3 days, very frustrating calling multiple times!  I am a loyal customer just trying to give old devices to my family! | @660193 Unlocking phones is my forte!🔓📱 DM me here! https://t.co/Op5C2z3lou *ChelseaBailey"
"@TMobileHelp I switched over from GoogleFi from Speeds at over 40MB/s and now activated my line with you to only see  <1.5Mbs, what's up with that for zip 94502? SAD.  My other verizon phone gets 25Mbs+. | @660194 I definitely want you to see lighting speeds! Shoot me a DM and let me take a look! https://t.co/NMvRntQYM5 *SarahPearson"
"@TMobileHelp hi guys. can someone help me with a cancellation this late | @543595 Hey David, hit me up with a DM and I'll be happy to help my friend. 😊 https://t.co/JndQXzqo6y *UsmanArif"
"@115911 why did I have to wake my husband up to tell you you could talk to me? I was there in the TMobile store in person when we combined our separate accounts from another provider into one TMobile account. Who presumed that I wasn't an authorized person FOR MY OWN PHONE? | @660195 Hey there, Stevie! We understand how frustrating this must be. DM us so we can see what's up! *MelindaR"
". @115911 is the system down? My phone has no service and I’m in a good area 😔 | @660196 Hiya, Bobby! Let's take a look at what's going on! DM us! *MelindaR"
"Same as hell. Getting rid of they weak asses ASAP.. Been with @115714 trash ass too damn long.. https://t.co/Ztc4JIu11J | @305001 We would like to assist you. Please send us a Direct Message, so that we can further assist you. KC"
"really want to switch services @115714 is expensive for mediocre coverage | @660215 That's not the way we want you to feel. Please DM us, so we can check your surroundings and check to what resolution we can get. -LR. https://t.co/rMApsV8PQY"
"Hey @115714 why is my bar 3/4 full, on LTE, and i cant send a text? Your service SUCKS!!!! | @660216 Understand your situation. We are willing to address such matters, please approach us via DM to better handle the situation. - VC https://t.co/rMApsV8PQY"
@115714 Has the worst customer service I've ever experienced lol | @660217 That's not the way we want you to feel about us. Please don't doubt in sending us a DM with your concerns. We're here to help! -LR. https://t.co/rMApsV8PQY
The most egregious lack of customer service & discrimination I’ve ever experienced @sprintcare @115714 - never been so disrespected. | @660218 This is not the type of feedback that we like to hear. Please give us a second chance to assist you further. -FP.
@TMobileHelp I sent a dm | @651327 Thanks for sending that DM! I see it! You'll hear from me there shortly! *Becca Brandt
"I got a text with one date to debit and an email for another. @115911 https://t.co/96HbT83GqS | @660255 Let's get you the right date, once and for all. Send us a DM Joie! *KittyG"
man @115858 @115714 disconnect my phone bc I’m just going to get in trouble | @660388 Hey there. What's the issue that you're having? Please elaborate some more via DM. -KT
Hey @115911 can you guys just not throttle us anymore we have a 6 person business plan and tour the world often and it’s pretty hard to be efficient | @661129 We appreciate you reaching out. We're happy to review your account to ensure you have the best possible option fo... https://t.co/JxMXseOl3d
Let’s part ways @115911 you’ve lied to me you’ve led me on and verbally abused me. This relationship is toxic and must come to and end. | @424579 I've sent you some information in a DM. Let's meet there to talk about this. https://t.co/PbJEgtqanO *JeromyBingham
"@TMobileHelp Hi, can't make or receive voice calls and no-one on chat responding to me - please advise where I can get help to restore my services. Account is current (nothing owed) | @661131 Hey there, we are certainly here for you anytime. DM me so I can get you fixed up today! #MagentaMaster
https://t.co/yWJ3dkAYQP *FreyaH"
"What’s wrong with @TMobileHelp online billing? 🙄 | @661132 If something is out of the ordinary, DM us and we'll help 📩😉 https://t.co/sSNDOSJlnR
#TforceIsHERE *AshleyHamilton"
"Are you seriously that pressed for $$ that you’re refusing to give a customer their rebate? @115913 @115911 | @424579 @115913 We want this rebate to be swift and painless. I'm here for you today, let's find a solution. DM me https://t.co/PbJEgtqanO *JeromyBingham"
"How can u take phones off my account & offer a rebate only if you put the phones bck on my account? What kinda shit deal is tht @115913 | @424579 @115913 We are here to take care of this and I don't want to see you leave. Let's fix this, DM me https://t.co/PbJEgtqanO *JeromyBingham"
"@115911 hi
i bought an note 8 from samsung and i cant use it from israel, can u please help me unlock it?
thanks. | @661134 Hey there, Salim! Send over a DM and let's take a look at that for you! We are here to help! *BrookeK"
The hell does @115911 thinks charging us for a phone they are not even sending? Fkn Pissed!! Where is my momey???? https://t.co/Az6o2x689o | @661135 Hey there. I'm here to get you all the deets you need on your order. I'll meet you back in DM. 📱📦 *ChelseaBailey
"@TMobileHelp Do yall report late payments to my Credit Report? If you do, how long of a period? 30 days? | @600500 I'd love to get you the answers that you're looking for! Meet me in DM https://t.co/BXDdporH4e *JenniferRivera"
@TMobileHelp my bill is so screwed up. | @661136 You're in the right place! Meet me in DM :) https://t.co/BXDdporH4e *JenniferRivera
"Hey @115913  why is it so hard to unlock a phone for traveling? Especially one that is fully paid off.
Been talking to @TMobileHelp for almost a week now and just been going around in circles. I already have a lot more issues with @115911 compared to my experiences with @ATT | @428216 @115913 That’s not the experience I want for you. I’ll meet you in DM to help with that unlock process https://t.co/Et1Fu7xZtb *BarbPelotte"
"@115911 you guys use to have the best costumer service. Now every time I call your employees are always rude can you fix this @115913 | @413849 @115913 We always want you to have the best experience, hands down. If you need a hand with anything, DM me. https://t.co/plE6XCdHhz *CharlesOpacki"
@115913 LTE still sucks in downtown Denver 🙁 when is T-Mobile going to focus on this severely congested area?Reporting for 3.5 years now | @661137 @115913 Coverage is vital so let's make sure your area gets the attention it deserves. DM me for assistance. https://t.co/plE6XCdHhz *CharlesOpacki
"Why are there always issues with the @115911 app? It hardly ever works or says oops @115913 | @661138 @115913 We want to make sure the application works for you. Let's get this fixed, DM me https://t.co/PbJEgtqanO *JeromyBingham"
@sprintcare Why am I constantly getting a message that says server can’t be found. When trying to search the net. | @661155 Hi David. Sounds like something we need to look into. Can you send us a DM for further assistance? -EG
"Hey @115714 how does it feel to lie, cheat, and steal money out peoples pockets? Because you are damn professional at it! #🖕🏼 | @661156 Hi there! Please send me a DM, so we can further assist. - LP"
"My iPhone has been searching for service for 12 hours now. WTF?! @115714 | @152925 I would like to look into this for you.Please send us a Direct Message, so that we can further assist you. -MC"
"Retweeted Brian Tong (@219531):

@115725 .@115714 network isn’t ready 2 support the Pixel 2/2XL yet. A lot of confusion for peeps who J… | @661192 Currently we're supporting the Google Pixel devices. You can learn more via https://t.co/yZbCr6o8bt. -JT"
@sprintcare  1/2 If you are going to encourage customers to upgrade at least keep your stories straight | @210982 Pleasant good day. Shoot us a DM with what you'll like assistance with today. - FS
"Hey @89026 @TMobileHelp thanks for being top High Value Members of last week, have a great day :) (insight by https://t.co/YAI3d4VkbN) | @661278 You're welcome! :D We appreciate the support! 💪😎🌟 *PatrickUllmann"
"@TMobileHelp So NO ONE can help me unlock my phone? I just paid off the entire EIP and none of you can help me? | @283609 Hey there, Rah! Replying to your DM now! *KyleSaragosa"
"@115913 hi John, I have contacted TMO's customer service twice regarding a return shipping label; have yet to receive anything. Help!! | @661286 @115913 We've got your back here. Please DM us and we'll check out this return with you: https://t.co/cuEwtd2epS *DanKing"
"@115714 ur services are def NOT worth the headache of my phone bill being incorrect every month & having to go into the store.About to leave | @661386 Sounds like something we need to look into. Please send us a Direct Message, so that we can further assist you. -DJ"
"@115714 has the worst customer service. On hold forever just to be yelled at, cut off and then hung up on. | @661387 Wow that is not the kind of feedback we like to hear from our customers. How can I help you today?"
Yo @TMobileHelp any update on complaint ID 21775328? | @566990 I can check it out for you! DM me to get started: https://t.co/hsJ4QAiTJb *RachelMartin
"@TMobileHelp my Z2 Force has Facebook and FB App Manager installed. I can't remove App Manager? How else do you disable privacy on my phone? | @661392 Send me a DM, and I'll show you how to uninstall your downloaded applications! https://t.co/zXrDYDCnIa *Bridget Wren"
"@TMobileHelp just paid off my EIP can you unlock my phone please | @283609 I’ve got your back, Rah! Replying to your DM now! *KyleSaragosa"
"@115911 I havent been able to lgo into ""my tmobile"" for over a week 502 Bad Gateway. & theres no way to contact a webmaster. | @661393 Whoa, Mallory! Please send us a DM and allow us to further assist you with this issue! We are  here to help! *BrookeK"
Fuck the @115911 rewards is set to eastern time and I️ missed it | @661782 Oh no! We want to make sure that you #GetThanked! DM us so we can get you feeling the #MagentaLove! *MelindaR
@115911 I need help with T-Mobile carrier freedom rebate | @647407 Send me a DM and we can take a closer look into the Carrier Freedom offer! https://t.co/izQCWNdYgX *NickSuzuki
"Hey @TMobileHelp ya bud bought a #iPhoneX but it doesn’t come in until thanksgiving, if y’all could rush that to the week before on a Wednesday that’d be a gr8 help fam 💓💓 | @458405 I wish ya boy had those kinda powers around here! DM me and we can at least track it! https://t.co/GXcACu8dxr *JustinPhillips"
"@115911 @115913 - $50 credit for 4 months of over-billing, topped by aving a line removed against my permission, then being ignored for 24 hours seems low. @sprintcare, @115990, @117735, @661784 - wht do you think? | @305460 @115913 We are still awaiting a response from our new offer in DM. We'll be on the lookout for it. *JennaLundh"
"@115911 @115913 - $50 credit for 4 months of over-billing, topped by aving a line removed against my permission, then being ignored for 24 hours seems low. @sprintcare, @115990, @117735, @661784 - wht do you think? | @305460 We would love to have you join our Sprint family. You can click this link https://t.co/OLXF2ShjmN to view our current promotions. -CP"
@115911 is taking too long to ship my iPhone X. I’m getting impatient 😐 | @661785 New phones are so exciting! Let's see if we have any updates on your shipping! Send a DM any time. https://t.co/iq4B8dCJFx *JessicaBrenhaug
"@TMobileHelp, I sent a DM. I was wondering if you would possibly be able to take a look at it. Have a great evening. | @591109 Hey Richard! Got your DM! Meet you back in there! https://t.co/NMvRntQYM5 *SarahPearson"
"@TMobileHelp sent y’all a pm | @661787 Thanks for sending that DM, I'll meet you there! *NickSuzuki"
@TMobileHelp just wanted to let you know that I just received the best help from PeteH! He answered all of my questions quickly!!! Go Pete! | @659224 That is awesome! I'm glad to see that Pete was able to help you out! What a rockstar! :D https://t.co/D4NKjg57yo *SultanGardezy
How i used up all my UNLIMITED data ? @115911 please let me know. Because this sure is an interesting concept to think of..... | @387738 Hey there! Let's take a look at what's going on! DM us! *MelindaR
"@115911 I have a locked T-mobile Samsung Galaxy s8 plus that I want activated on the Metro PCS Network. Can someone please help me? | @661789 We can assist you with the unlock process Kev! Check out these requirements here: https://t.co/CDV8GD5667 

Send us a DM! We got you. *RickK"
"Still waiting on Verizon @115990 to get act together. @115911 @115714 @ATT Would you guys do this to me after 17 years of service | @661798 Hey there, thank you for reaching out to us. We value all our customers. Visit https://t.co/0qT1rLBLtN for more information. -OA"
"Suing @115714  bc if it weren’t for their SHITTY SERVICE I would’ve gotten an Uber an hour ago and would have been home in bed already 2 hours ago | @298614 We understand your frustration, please send us a DM. Lets check this out. -PB."
"@sprintcare Traveled (U.K) and cant get into my Sprint iPhone app to check my European roaming/status I get error. Pls PM me ASAP #issue https://t.co/F8RFCFnQJC | @661848 We would be more than happy to assist you with this. Please send us a Direct Message, so that we can further assist you. -PP"
"@115714 y’all need to make my speeds better cause this ain cutting it 😤😤 | @661849 Since when have you been experiencing that low speed? Please, allow us to assist you, sending us a DM with this concern. -LR. https://t.co/rMApsV8PQY"
"@sprintcare 24/7 help? yeah right | @630747 We are really sorry for this situation, allows us the opportunity to assist you from here. Please DM us to further assist you. -LR. https://t.co/rMApsV8PQY"
"@115714 scamming | @661850 This is concerning to us. Please send us a Direct Message, so that we can further assist you. --RB"
Fuck @115714 you suck ass | @661851 This statement is really concerning. Can you let us know why you feel this way? We would like to turn this around for you. -PP
"Can’t believe it paying for phone service and it doesn’t work. More than couple years with @115714 being obligated to change company no service,  it’s too slow at @150414 | @661853 Can you elaborate on the issue you're experiencing? Please send us a Direct Message, so that we can further assist you. -CP"
"hey @115714 i’m thinking of switching over carriers, what deals you got? | @181248 Also you can visit https://t.co/OLXF2ShjmN to learn more about current device and plan pricing promos. -LNL"
"hey @115714 i’m thinking of switching over carriers, what deals you got? | @181248 Available is our Contract Buyout Promo (https://t.co/9ABiXqmY33) and our 1YR FREE Promo (https://t.co/DXeSKlIlYx). **Not combinable. -LNL"
"@sprintcare Sprint - You have a test link live in production! Went to log in and view the call log and got this link - https://t.co/HauMeN0PuB. To replicate, try to view your call log in my sprint. #Sprint | @661854 Hi there! Please, elaborate on your issue and send us a Direct Message, so that we can further assist you. -MM."
"@sprintcare my #Army #veteran husband came back after 15 mo in S Korea & @115714 screwed up suspending his contract. They've confiscated his phone for 2 days now, trying to find someone to void charges. Happy #VeteransDay breaching #soldiersailoract | @369841 Wow, that’s terrible. Let’s get it fixed. Shoot us a DM! -LNL"
"How am I still on 3G @115714 ? | @661855 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -CP"
Why do i pay extra for unlimited if my coverage is LITERALLY TRASH. I switch to wifi all the time because @115714 data doesn't work at all. | @661856 Allow us to take a better look on this! Please send us a DM. - DB https://t.co/rMApsV8PQY
"@115714 need help and no one ever picks up the phone. | @589412 Hey there! Please, send us a DM in order for us to further assist. -MD https://t.co/rMApsV8PQY"
@115714 make it right https://t.co/q7PphlxQhh | @662830 Please allow me to look into this for you send me a private message so I can help. - IR
@115911 you guys charged me for 2 watches instead of 1😩😂 that was NOT the plan | @662908 Aww no! We can definitely check this out for you. Send us a DM ASAP. *NaeJ
"Started service with #sprint was not satisfied, canceled before my 14 days, serveral calls to customer service or lack there of, forced to pay account charges! Not good Marcelo. @115714 @sprintcare @116447 | @663436 @116447 Team @116447 would like to thank you for taking the time to speak with us.  I will give you a call on Tuesday November 28, 2017 once I receive a reply from our refund team.  Enjoy the rest of your day."
"Started service with #sprint was not satisfied, canceled before my 14 days, serveral calls to customer service or lack there of, forced to pay account charges! Not good Marcelo. @115714 @sprintcare @116447 | @663436 Team @116447  will be more than happy to discuss your concerns.   Contacting you now. https://t.co/rMApsV8PQY"
Don't let @115714 bait and switch you this holiday shopping season!!! | @663463 Hello Tammie we hate to hear you feel this away about sprint. Are you a sprint  customer if so how can we help you into changing your mind on how you feel about sprint.
"@115714 your service sucks ass | @663464 Are you currently experiencing some type of issues with your service? Let us know what is going on, to take a closer look into this for you. - JF"
@sprintcare How come 3G is all we used to have and could do everything but now when my iPhone says 3G I cant do anything? | @460009 (2/2) Do you have this issue in one or multiple locations? How long have you been having issues exactly? - WR
@sprintcare How come 3G is all we used to have and could do everything but now when my iPhone says 3G I cant do anything? | @460009 (1/2) Morning. Thank you very much for bringing this to our attention. We would love to look into your concern. - WR
"@115714 2nd time trying to switch over from Verizon#CS sucks#verification process has to be done in a store!!!! | @663465 Hello Maria we do apologize for the inconvenience you are having trying to make the switch, if you want please send a callback number through private message and I can call you to see if there is something we can do to get this matter resolved over the phone."
@sprintcare Having issues sending texts and receiving phone calls for days. I’ve missed some critical phone calls from my Dr. :( Help! | @663466 (2/2) Is this happening in one or multiple locations Is it a recurrent situation? ? How long have you been having issues? - WR
@sprintcare Having issues sending texts and receiving phone calls for days. I’ve missed some critical phone calls from my Dr. :( Help! | @663466 (1/2) Good morning! Thanks for bringing this to our attention. We would love to look into that for you. - WR
"@sprintcare : You guys offer a 14 day satisfaction guarantee and when I asked to cancel within 14 days, no one wants to cancel my line. | @426551 Hello Mitral, we hate to hear you want to cancel you services, is there anything I can do to change your mind?"
"@115913 @115911 @TMobileHelp I experience call drops near my home at a specific place. Was told your engineers would look into it 6 months ago but it has not been fixed yet. Help! | @663515 @115913 Help is here, Saketh. Please DM us the address you're seeing this at. We want to make sure you're getting the best service available: https://t.co/cuEwtd2epS *DanKing"
"@115913 John, I see u on Twitter all the time and I’ve been a t mobile customer for like 2 years now. Been trying to get my iPhone unlocked for 6 months, but every attempt fails & support can’t help. what’s the deal my guy | @128340 @115913 We've got your back, James. DM us and we'll check out your unlock eligibility with you: https://t.co/cuEwtd2epS *DanKing"
"@115911 traveling in India, in areas you're supposed to have full coverage available - unfortunately your ""unlimited 2G"" coverage is 100% dysfunctional. Can't load a single page. Any help? | @318148 We want to have you covered no matter where you travel. DM us and let's check out your service for you. *JamieK"
"@TMobileHelp Still trying to get a straight answer from you guys about Jump, cracked screens and my Samsung Galaxy.

Come on guys, I know it's a holiday weekend - but work with me! | @663516 Hey Asha! I see your DM and I am replying to that now. I will meet you back there! Thanks! *DanLawrence"
@115911 i need help with my account relating with name appearing on peoples caller id  ty | @663517 We're here to provide assistance. DM us so we can check this out for you. :) *JamieK
"why is the @136083 crap (eg ""destroying government institutions = just fine."") still showing up my phone? how do I get fox ""news"" off my news feed, @TMobileHelp? or is it iPhone I ask? | @663520 Hi @663520! Thanks for reaching out to #T-Force! I’ll be you #iPhoneHero. Send us a DM so I can help get this resolved for you today. *JustinL"
"Weirdest chat with @115714 ever. 🤪 https://t.co/xeCCzzGbF1 | @659360 Hi there, we saw your message. Please let us know if you need any assistance.? -SMG"
"@115911 service spotty today. Lots of dropped signal. No connectivity. Completely random.

Cc: @TMobileHelp | @306897 Staying connected is my number 1 priority! Meet me in DM so I can dive into this! https://t.co/b1rv6IDHSM *HolliePace"
"@TMobileHelp DM’d you guys. Waiting on a response. | @159946 Thank you for the DM, I will have a reply out to you shortly. https://t.co/jYNFEXxh3c *CarmenSipes"
@TMobileHelp is it possible to switch a business account into a personal account | @664118 We'd love to get you all the facts on that process Arivinder! DM me :) *JustinPhillips
"hmm... seems I'm not only one with a bad experience from @115911 @TMobileHelp https://t.co/wZYjgBwq6s | @651325 Hey there David! I'd love to get this turned around for you here, DM me! :) https://t.co/GXcACu8dxr *JustinPhillips"
How is it that @115714 will deny a deal to us the same day my brother law got that exact deal? Explain that to me please. | @665028 We will be happy to assist you. Please send us a PM so that we can further assist you. -SH
"Hey @18872 why is my internet speed 8down\2up when I pay for 10down\2up in Radford? @115714 #Shentel #speedtest | @553899 Hi there, i'll like to look into the coverage for you. Please DM providing your ZIP and nearest cross street! - AW"
"@116447 @115714 when will pricing for #iphoneforever for the X be released? Please make sure the site stays up the night of preorder! | @427430 We don't have any news to share, but keep an eye here https://t.co/YptxdDAL6i for the most current #SPRINT . Team @116447"
"@116447 @115714 when will pricing for #iphoneforever for the X be released? Please make sure the site stays up the night of preorder! | @427430 We don't have any news to share, but keep an eye here https://t.co/YptxdDSlXQ for the most current #SPRINT"
@115714 Still completely underwhelmed by your website. All I want to do is order a new phone! It's not that hard to do better. #bronzeage | @665045 Thank you for reaching out to us. Please send me a DM so I may be able to further assist you with your issue. -NW
@115911 well first teach your supervisors and representative to be honest with customers canceling service after12 years not a happy ending | @665067 We're all about honesty and transparency. What's going on? *JasmineS
"Welp, @115911 sucks again. After being told to return my old phone to a store, now I’m being told to ship it back. #lostlunchhour | @185506 Hiya, Mike! Let's get you squared away! Send us a DM so we can talk about this! *MelindaR"
"@138028 when will I ever get my $300 for bringing my Pixel to your service. Been a year | @326065 This does sound good at all! Please follow us on twitter, so that we can continue to assist you. -JC"
"@115714 this is getting out of hand. https://t.co/jlxFUTyw1p | @665686 We will like the opportunity to look into this for you. Please send us a Direct Message, so that we can further assist you. -JJ"
"@sprintcare my texts are refusing to send to some people, but not others.  They are just stuck on ""sending"" | @665688 Hello there! Thank you for the message today. Please tell us are you receiving any error messages? -JR"
@435444 & @665690 spreading @115714 savings knowledge to the @127271 blue shirts. @257443 @22637 https://t.co/yD1JX5eAMT | @665689 Great pic! -KA
So I’m out of $158 because the lady at @115714 didn’t know how to do her job. Great. | @665691 Hi there! This looks like something we need to check. Send us a DM and we'll help. We'll await your message. - MP
dear @115911 How long do YOU think it should take a store rep to determine whether you have any given model/color of a phone? 15 min? 30? | @401337 We can assist you here with any upgrade or purchase of the device that you may need assistance with. *JasmineS
Hey @115911 your website is shitty and so are your stores | @665739 We expect you to have the absolute convenience and a pleasant experience with both. DM us more about your experience. *KeithM
"@115911 out of nowhere my account got charged an extra $9 Called twice about it and got two completely different explainations | @175096 Hey there, Jeanie! Please send us a DM so we can get to the bottom of this for you! We are happy to help! *BrookeK"
@115911 how do you redeem the @6178 credit? There is nowhere to enter it on the website | @666084 Having some trouble redeeming? DM us details so we can get you fixed up! *ElleA
Hurricane Irma passed over a month ago & I still have poor @115714 cellular service. #cmon any day now. | @666358 We're here to help. Please send us a DM for us to further assist. -AT
Hate sprint. @sprintcare . Second time. Ready to change carrier. Your network team obviously isn't paying attention to anything!! | @492322 Hi there! We don't want you to have problems. What's the issue? Please send us a DM. -  EH
"End up yelling obscenities at voice recording because I can't get help from @115911 and can't get live person. They spend zillions on marketing, nothing on support. Pretty much the way it is today. | @666382 We're all about offering support. How can we assist Johnett? *JasmineS"
"Hey @115911 if you give a shit, I’m still at work with no service you PRICKS! | @165232 I'll meet you in DM! *FeliciaPorter"
"@115913 so we just bought our pixel 2xls @ Verizon, trying to activate at T-Mobile to get our promo on, system rejected it, was up bro? | @333283 @115913 We've got you, Roberto. Send a DM our way so we can check this out and help: https://t.co/cuEwtd2epS *DanKing"
@115913 if you are a customer-loving why won't ur team help me w/unfair charges | @308916 @115913 We want your bill to be correct! I see your DM and will meet you back there! *CassyFitzgerald
Thanks @115911 for a quick response and great customer service for helping with my problem https://t.co/Q58mi9wM0E | @556529 You're Welcome! Thank you for being #uncarrier with us! *HeatherB
"This is absolutely disgusting and terrifying, @115714 how do you plan on handling this? https://t.co/d6bhpsx2ck | @666445 Hey there, we would love to look into your situation. Please send us a Direct Message, so that we can further assist you.-DD"
.@115714 has the most ridiculous wait times. I'm here to drop $900 on a phone & sign a contract & have to wait 45 mins in line. #ByeFelicia | @666446 Oh no! Good afternoon Kenton. Please send us a DM so we can resolve this issue for you. Thank you. Ange L
".@115714 has the most ridiculous wait times. I'm here to drop $900 on a phone & sign a contract & have to wait 45 mins in line. #ByeFelicia | @666446 @115714 We are trying to send you a DM, however we are unable to do so. We ask that you follow us so we can send you a DM. -KW"
"@sprintcare SMS stuck on send and then fail in New Jersey | @390993 Sounds like something we'd have to look into. Please send us a Direct Message, so that we can further assist you. -AA"
"Sick! #Sprint dropped my call with them after an hour and 10 minutes of transferring me around and keeping me on hold! 🙃 | @666447 We saw your tweet, and this sounds very concerning. Please send us a DM so that we can look into this for you. -SD"
"@115911 the phone was ordered 10/15 and thier was stocked!! | @326326 Gizel, we only want to provide you optimal support so you can be happy. DM us and let's look into your order. *JamieK"
"@TMobileHelp I added a voice line, but don't see One Plus Promo as a data option, is it possible to add? | @293024 Hey, I can definitely go ahead and add that. Send me a DM to better assist you :) *BettyAranda"
@TMobileHelp I asked a question on dm about the LG Aristo | @169764 I'll meet you back in our DM Joy :D *MarkMcLaughlin
Hey @TMobileHelp how do I report 2 bad cell signal areas? | @666478 Right here! DM me to get started: https://t.co/hsJ4QA1iRD *RachelMartin
"@VMUcare yes what prepaid monthly plan do you guys have | @201535 Hi @201535, you can check out the plans here: https://t.co/3ffcKGV3fB"
"After over an hour on the phone with @115725 today, I will be cancelling my service. @115714 @115911 let's talk. | @667114 Hello come on the Sprint Family will be happy to have you. -FR"
"@115714 won't unlock my phone, which is illegal. @115714 is a liar, because they said they unlocked it, and IT'S not. #ReasonsToLeaveSprint | @667115 Please send us a Direct Message, so that we can further assist you. - NA"
"@115714 won't unlock my phone, which is illegal. @115714 is a liar, because they said they unlocked it, and IT'S not. #ReasonsToLeaveSprint | @667115 Thank you for reaching out to us. We'll like to take a look into this matter. - NA"
"Fuck @115911  and their incompetent staff that works for them. | @667175 Hey, Jeramie! I totally understand the value of great customer service!  Come on over to DM, let's chat! *KellenF"
@115913 do you still offer the T-Mobile test drive? | @240577 @115913 The test drive is no longer offered. DM us anytime if we can be of assistance: https://t.co/cuEwtd2epS *DanKing
I have never had such an issue trying to buy a new iPhone. Get your servers together @115911 | @667176 Getting a new device should be super easy. Shoot me a DM so I can look into what's going on and get you taken care of. *JPL
"I have completely had it with these cell phone companies. Do not ever sign-up with @115911. TM get's an F in customer service. | @126855 We would love to work you to turn this experience around. Meet me back in DM, and we'll get started! *PeterLabrecque"
#InAnAlternateReality @115714 @124218 @180843 @sprintcare has their act together.  #Day13 #NoService #flabberghasted | @320501 Hey Theron! We will have an analyst contact you shortly.
"Yeah @115714 is on that bullshit fr | @299452 Thanks for reaching out to us. Is there anything I can do for you today, big or small? -CP"
"@115714 @115725 @VerizonSupport @sprintcare I need a new phone carrier dk wich one to pick | @667683 Hi there, thank you for considering us. You can visit the link provided to view our offers https://t.co/OLXF2ShjmN -MC"
"@116447 you shoud listen to your customers, be like @115913 ! He is a perfect example! | @577474 Team @116447 and the Sprint Network team have dedicated their time and energy to restoration – and normalcy – in Puerto Rico."
"@115911 is your customer service better over the phone than in person? #sorry | @553358 You can always send us a DM, Josiah! We can assist you! *MelindaR"
@115911 #TMobile @115858  focus more on customer care than selling things to me I don’t want. https://t.co/AWunrc7vq6 | @553373 I am anxiously awaiting your DM so that we can get stared! :) https://t.co/zXrDYDCnIa *Bridget Wren
"@TMobileHelp  i would like to unlock my T-Mobile Samsung Galaxy Note 8 i brought from Samsung, can you help me with that? Thanks. | @667731 I can help you get that unlock for you! Send me a quick DM. :) *TreBrewbaker"
@115911 @TMobileHelp stop trying to sell me accessories and try to help https://t.co/16vYKArMWp | @553373 I assure you that my offer to help is genuine! Send me a DM when you're ready! https://t.co/zXrDYDCnIa *Bridget Wren
"So, @115911 limits hotspot data speed unless you pay $ even though you are on the unlimited data plan. Yay! | @667741 Hey there! We're always here if you would like to talk about this! DM us! *MelindaR"
2 hours of driving for lies @115911 @TMobileHelp #Lies #sellmesomething | @553373 Oh my! Send me a DM and let me know how I can help! https://t.co/zXrDYDCnIa *Bridget Wren
"Hey @115714 my moms flip phone kept ringing 
I had to turn it off and back on it helped | @124216 Great! Glad to know that its working better. -WG"
Really hate @sprintcare. They only way you can talk to someone is through social media...smh. horrible customer service. Hello @115725 | @668241 This isn't what we like to see. Give us a chance to fix this. Shoot us a DM! - NJ
"As @sprintcare continues to disappoint been sitting 4 10 min at the sprint store with four reps one is actually working, the others talking. | @668242 Hi there! Did you receive assistance? If you have any query or concern, send us a DM. -  EH https://t.co/rMApsV8PQY"
I will NEVER recommend or use @115714 services EVER!! #worstservice | @668243 @115714 Thank you for responding. We need the details of the cancelled account to address the issue promptly.. -CO
"@TMobileHelp I’m trying to set up a payment arrangement online, but I keep getting a 504 error. Is the site down or is this on my end? | @661132 Let's look into this! Send me a DM! https://t.co/86MicZnF9C *WarrenCamp"
Unreasonable prorated charges ☹️ @115911 | @668278 Hiya! We're always here if you would like to talk more about this! DM us! *MelindaR
"@TMobileHelp hacked .need extension on at least part 2 of payment arrangement | @491024 Hey! Let's check that PA for you, shoot me a DM https://t.co/zMHlDmwgGJ =) *VictorianLang"
"CANCEL MY SERVICE THANK YOU. I NO LONGER NEED YOUR BUSINESS. TY. @115911 @TMobileHelp | @126855 We would hate to lose you as a customer, meet back in DM, and we will get to work! *PeterLabrecque"
@TMobileHelp Hey! Having issues and on the phone w/ customer care. Can someone check the DM and message me back. Possibly call me? Thanks! Urgent. | @405062 I've got a DM on the way! *TJEllwood
"@115911 @TMobileHelp - How many customer care people does it take to activate a line? | @668320 Hey it's Sasha, I just sent you a message! I’ll meet you in DM! *SashaAlvarado"
@115714 y’all better quit playin niggas paid a 430 dollar bill my shit can be this slow 😒 | @668695 Hey give us a chance to look into this. Shoot us a DM let's continue this conversation. - NJ
"why tf my bill $464 @115714 

first of all, your service not worth $464 and im not paying that shit. PERIOD | @668700 Hello I will be happy to take a look at your bill and see what is going on with it. Please send me a private message. -FR"
"@115714 it’s 2017, why am I still getting 3G on my 7 plus? | @668701 Let's check on that service for you. Can you send us a DM? We'll be able to move forward from there. -HM"
@TMobileHelp I have coverage but my data is not working. What’s up? | @668761 Thanks for the DM :) We got your back and will make sure to turn this around! *AmandaSansone
Still driving back empty handed #TMobile @TMobileHelp hang tight | @553373 We're here for you whenever you have a minute! *DuncanWorks
"@115714 why does your coverage suck so bad? | @228968 We would like to look into this for you. Please send us a Direct Message, so that we can further assist you. -JJ"
"@sprintcare Horrible two weeks trying to activate phone. Still no solution, and no compensation. Will verify with PIN and account # in DM https://t.co/9kUd4Qiim0 | @302560 We would be happy to look into this for you. Please send us a Direct Message, so that we can further assist you. -JN"
"Not off to a great start @115714 @ Sprint Store in Glendale, AZ https://t.co/TFeXzxg01T | @206880 Can you let us know why you feel this way? We would like to look into this for you. -PP"
"Where is the help? @TMobileHelp called for the green light from your phone reps, then this? And the manager acted as if it were my fault https://t.co/nZ2LM99J8B | @553373 Thanks for reaching back out Townsen, I'll meet you back in DM. *MarkMcLaughlin"
"@TMobileHelp quick question: if i change one of my lines from One to One Plus, am i still eligible for tax inclusive and netflix-on-us? thx | @580690 Yes, absolutely!! :) Send me a DM and I can make that change for you. Click here: https://t.co/QIHNBDHoV8. *LaurenWalker"
"@115714 why do I pay for unlimited data but now that I want to hot spot to use ""unlimited data"" I have to pay more? | @669633 Hi there, this is concerns me. Please send me a Direct Message, so that I can further assist you. -MC"
"Sooo unsatisfied with @115911 ... I need to switch to another phone service | @669649 Hiya, Chelsea! How can we get you feeling the #MagentaLove? DM us! *MelindaR"
"@115911 how do you inform tmobile of a dead zone in Chicago? Downtown in the city on Lasalle and Lake/Wacker. | @669650 We have you covered, Kimberly. Send us a DM and we can check out your coverage experience. *JeremyJ"
@115911 is service down in Austin -78745 Zip? | @669651 Let's take a look and see what's going on. Send us a DM so we troubleshoot with you *ErikS
@TMobileHelp when a order is switch to kept on hold what does that mean? | @429993 We can help you with that! Click on my photo to send me a DM! https://t.co/gf5u76tUhT *JennyRowe
@TMobileHelp Having to consider switching to Verizon b/c building reception not good enough in NE Atlanta. | @669652 Atlanta should have great reception! Click this to DM me so we can take a closer look https://t.co/6eZrWJ9PIa *JustinRhodes
"I can’t believe #Sprint sucks so much in Chicago. Wrecking my life. | @670014 Please send us a Direct Message, so that we can further assist you. -AH"
"@115913 @115911 going on Half an hour, where ya be? | @553373 @115913 We're here for you Townsen - I see your DM and will meet you there. https://t.co/93XwcSKFIy *RayButler"
"Ive always taken for granted the amazing service @115725 has provided me. But not anymore. Because now I have @115911 and the service is 💩 | @670070 Hey, Anthony! We only want optimum data for you at ALL times! Send us a DM, and we'd be happy to assist! *KellenF"
@TMobileHelp Can’t believe the great service T Force and Brent have provided for me. Keep up the great work 👍🏻 | @670246 Thanks for the shout out! We will be here for you no matter what Magenta Fam! https://t.co/zDWnfmYCQB *LauraBeasley
"Whenever my @115911 phone is in a house that gets their internet and such from @115725 , my phone literally stops working

🤔🤔🤔🤔🤔 | @670247 What the 🤔 Sounds like something we can solve! Send us a DM and we can take a look into this, Ricky! *TarynS"
"@115714 i have a question about my plan | @115952 Hi there! We'll be glad to assist you. Please send us a Direct Message, so that we can further assist you. -MM."
@115714 you really fucking suck I’m tired of this terrible service | @670366 Oh No! What has caused you to  feel this way? Let us know. -RID
@115714 get your shit together | @670367 Wow! Your comment is very concerning to us what seems to be the issue? -TR
"@115714 when your service is so bad you can’t even tweet the service provider to tell them..... https://t.co/QejXWmAXXs | @424347 We would love to look into this situation. Please send us a Direct Message, so that we can further assist you.-DD"
otw to @115714 right now. figgety fucked up. | @668700 If you decide you need us please reach out here in the chat. Have a great Day! -FR
"Got tricked by @115911 after the dude said it came with the plan 😒 could’ve bought my own. https://t.co/fiDQa2wsPD | @670446 Omar, lying is never our game. DM us and let's talk about your experience. *JamieK"
"@115911 @115913   answers on very poor service.  In Chicago.  Irving Park road.  20 minutes trying to return a phone.  Not working | @352116 @115913 We want this to be a smooth process for you, Steve. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"Online reps for @115911 are unwilling to work with you like the ones on the phone https://t.co/sgr64NKY3F | @491024 I'm glad to help, but I do need your help as well. I'll meet you back in DM, Bud! :-) https://t.co/dPHUAru2pc *MikeVance"
"@115911 I claimed my redbox this week & now your ap says it's not Tuesday so now I can't redeem it. had till the 23rd. 😞wth?! | @670454 Oh no! If you redeemed it, you should have the code available for use until then. Send us a DM so we can review. *KeithM"
"@115714 When will My trainer rewards restock in gift cards? | @670773 Hi there, How we can assist you? -SMG"
"Got the Magic box from @115714 WORKS GREAT! Thanks 2 @sprintcare & @116447 for making this happen! Birthday this Sunday, gift maybe ? https://t.co/dSg9iQoCgw | @191555 Thank you for being a loyal sprint customer and Happy Birthday!!!! We hope you enjoy your day. team @116447 -ERS"
@TMobileHelp curr cust:ONE plan. 1 line 70$. Ordered 2x google Pixel 2 for 2x $325. Can I add line calling 844.786.2964 for additional $100? | @458898 Hey there! I've got all the details for you in the DM! Send me a quick message :) *AlexKimbrell https://t.co/GefRnVHVqu
@TMobileHelp & @115911 if you ever ship anything to me again using @115817 @UPSHelp I will immediately terminate my services with you | @553360 We appreciate the feedback Joe! Send us a DM if you'd like to talk more please: https://t.co/9HjR7dkKQb *MarkMcLaughlin
"Anybody wanna y’all about how @115911 is basically the worst...like THE WORST | @671032 We wanna know how we can help get back on your good side. Hit us up through DM, and tell us the details, so we can help. *JPL"
"@115911  @115913 Why do you only offer deals for new customers and not exixting? 10+years, always pay in time. No good deals for us. Why? Must value more loyal customers. | @671033 @115913 We absolutely love our loyal customers, Melinda. We have great deals available for existing customers right now, including a great BOGO when you add a line to your existing qualified plan. Check it out, here: https://t.co/H5XGcKdSSg *DanKing"
"@TMobileHelp Quick question! If I use wi-fi calling internationally, will I still be charged per minute for each call I make with wi-fi calling, no correct? (I’m on iPhone 7 Plus) | @265095 We have worked out some awesome international roaming features. WiFi calling back to the US in covered countries is free for our customers on qualifying plans! Check out the details here: https://t.co/COVxMcdcPs. *AmandaCross"
I’m never been so annoyed in my life with a phone carrier. 🙅🏽‍♀️ @115911 has did it this time. | @671037 I see your DMs and replied over on that side. Meet me over there so I can help turn things around for you! *HeatherPeterson
"I’m never been so annoyed in my life with a phone carrier. 🙅🏽‍♀️ @115911 has did it this time. | @671037 We never want you feeling that way ! Shoot us a DM, let's chat ! *TaylorMichaels"
"@115911 Im really on hold for 45 minutes. RIDICULOUS. 🙄🤦🏽‍♀️ | @671037 That really is too long to be waiting and we would like to jump in and lend a hand. Please send us a DM, with what we can do to assist. *JPL"
"@115911 , your service has sucked for the past few days. Plz get your s*** together. Thank you. ♡ | @671120 Having strong connection is important to me. Let's take a closer look to see what's happening. Send us a DM! *RickK"
"@115913, I have lovely reception in almost every building I am in except 360 Adams Street in Brooklyn. Can you help? Thanks! | @671127 @115913 Let's dive in and check out that address. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
@115911 what is going on with service around the #wheaton area?! No signal at all. | @671128 Oh no! DM us and let's look into your location right away Jennyfer. *JamieK
"@115911 https://t.co/YVGl7H0jL9 | @421509 Hey, Steven! I totally understand your frustration! We're here to assist you! Send us a DM, let's chat! *KellenF"
We should not have to talk to 20 people to file a complaint abt fraudulent charges @115714 but your customer service reps sounds robotic | @671159 Good afternoon.   Please contact our Fraud department at 8887880788 if you have experienced fraud on your account.  Thank you. -Felicia R
@TMobileHelp @115913 all the free promos in the world don’t make up for your horrible service and response rate | @553373 I was just able to send a DM your way. I look forward to working with you more there. *AlexGill
"@TMobileHelp @115913 seems like you are all soooo ready to help. Over an hour has passed with no response to my message. | @553373 @115913 We truly appreciate your patience, Townsen. We'll be replying in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
"Anyone having connection issues with @115911? A show of hands, please! | @671654 A strong connection is very important for me, so I hear ya! DM us here so we can look into this with you. *BlakeT"
@115714  within 1% of the top carriers. When did the top carriers get so crappy. Why do we pay for such horrible service. Oh yeah shitty contracts | @671861 Allow us the opportunity to assist you. Send us a Direct message with more details of the inconvenience you're facing. - FS
"@sprintcare  what a joke. In the last year I have wasted more than 36 hours on the phone resolving billing issues because of Note 7 & 8. | @671861 Please, consider reaching out to us through a DM to better address the situation. - FS"
@115714 worst damn service ever😒 | @671862 Please tell us why you feel this way. We would like to know so we can further assist. -JN
"@115714 I don't know why I stay a customer with you guys, I'm on my 8 phone call try to activate the Pixel 2, why is this so difficult? | @671864 This situation concern us! Pease, shoot us a DM to better address the situation. - FS"
".@TMobileHelp - My bill cycle ends on the 14th. If I cancel service tomorrow to go to ATT, am I charged the whole month or prorated? Thanks. | @351698 Let's dive in and explore every option, Tom. DM us anytime. https://t.co/lH0SH5fy2m *MikeRice"
@115911 I've no T-Mobile account. I can't access customer support on your website. I've a security concern that someone registered my email | @671890 Hi Kathleen. We take our customers' security very seriously. Please send us a DM and we will look into this with you *ErikS
"2.  Hold up - I need insurance for software updates? customer of 7 years.The math, take $189 or lose $150 per month FOREVER.  @115913 | @558616 @115913 We're here for you, Justin and we're ready to dive into this. DM us anytime. https://t.co/lH0SH5fy2m *MikeRice"
"@115714 How can I get some help?  I have chatted with you, called you and went to your store.  15 hour, 7 visits still messed up. | @672176 Hi there, Can you please follow us, so we can send u a DM. -G.C"
"Your service sucks @115714 | @672177 We will like to look into this situation for you. Please send us a Direct Message, so that we can further assist you. -JJ"
"@115911 the data signal in Orlando is really bad rn, are you guys aware of this? data loads slower than DSL | @672186 Hey, BenZo! Thanks for the feedback! We only want optimum data for you at ALL times! Consider this noted! *KellenF"
"@126302 @115911 pls fix data signal in Orlando. thx | @672187 What issue have you been running into, Darian? DM us with more about your experience & zip code so we can assist. *KeithM"
"Seriously @115714? | @672451 Thanks for reaching out to us. Can you tell me a little more about it, please? -CP"
@sprintcare what was the point of sending me a secure message link if no one is on the other end to address my issue | @453435 Hey! We see you are already being assisted. I assure you an agent will be with you shorty. -RID
Can y’all fix my screen for free? @115714 | @672453 Hi Val! Do you have insurance on your device? Please follow us so that we can send you a DM for further assistance. -KC
"Why is my network sooooo slow @115911 😒😭 | @672474 We want those speeds to be at their peak performance at all times, Abigail. Send us a DM and we can talk more. *JeremyJ"
"When you try something so long for @115911 to help but no one helps :( | @525251 We won't let you down! What can we do for you, A.T.? DM us, and we ill make sure to get you taken care of. *JPL"
"Went to @115911 store to get v30. Not in stock, wanted me to pay for shipping, didn't explain charges, no v30 for me. | @672475 Hey, Marc! I totally understand your frustration! Come on over to DM, we'd be happy to assist! *KellenF"
@115911 will you extend another day just in case Panda doesn't fix their website to order food? | @346346 We want to make sure you are able to #GetThanked this #TMT. DM me so I can help https://t.co/LCoTGMV7tC. *KennethStone
Sent you a DM @TMobileHelp :D | @126056 Thanks for the DM and for using that tag <3!   I sent you a DM back and look forward to your reply! *NevinBruce
"@TMobileHelp I need help, can you guys help me out? | @672670 Thanks so much for reaching out, and I just responded to your DM. *AustinWebb"
"@TMobileHelp I never received my Astro hat that everyone else got free in the app | @672745 Check your DM, let's chat ! *TaylorMichaels"
@115714 Why am I not able to pop my sim card in to another phone. You guys are playing dirty. #freemysimcard | @398936 Hello there! Are you trying to use your SIM  in a new or previous device? -KW
"@115714 Great company first they lie about promotions,then after 7 days still won't unlock the phone you paid off in full , fuck @115714 | @360980 Hello Curtis. Could you please elaborate on the issue that you're experiencing? -AR"
"Where is my $1000 phone @115714 🤔😡😒, I hate u guys | @278349 Hey there, may you please elaborate more on the issues you are experiencing? - LP"
"Sprint in pissing me off @115714 @sprintcare after being on the phone for 30 minutes of them offering me other options up selling me and the desperate SAVE ACCOUNT tactics I hung up I have 2 iPhones on my account just want to Remove the dam tablet! | @672858 This situation concerns us. Please, feel free to send us a Direct Message, so that we can further assist you. - FS"
"My #iPhoneX on #Sprint is less a smartphone and more a pretty looking object that doesn’t do what I need it to do, when I need it to do it most. One or both will be dropped if I don’t get a fix soon. #frustrated | @672859 Please confirm, what type of issues are you currently having with the service? -PC"
"@115714 why are you charging me for international fees. I’ve traveled so many times and this trip you’re charging me extra smh | @672863 Hello there! We do apologize for the situation. Please send us a Direct Message, so that we can further assist you. - RU https://t.co/rMApsV8PQY"
"Worst customer experience ever @115714 . If this is how you treat a loyal customer of 17 years, I'd hate to see how you treat your newer customers. | @672865 Hello Mark! We are reaching out in regards to your comment on one of our posts. The sentiments expressed are concerning. Sprint seeks to earn our customers business with transparency at all levels of interactions. We would like to assist with any issues. Please DM us for help -DD"
"Worst service ever https://t.co/jo0c81IoMa | @672881 Wow, what's going on? We want to help you. -LNL"
I second that https://t.co/NDN9l1M1GN | @673122 We don't want you to have problems. What's the issue? -JN
"@115714 Why doesn't your web site work correctly. Links don't work, pages don't display correctly formatted. It's completely frustrating | @673123 Sounds like something we need to look into. Send us a DM so that we can check this out! - RR"
"I b ready to throw my phone out and buy a new one. FUCK @115714 😡 | @673125 Hey there! Please follow us @Sprintcare and send us a Direct Message, so that we can further assist you. -DM"
"@TMobileHelp Just got my Pixel 2. I submitted my promo for the Pixel 2, but used my existing line. Do I get the promo or do I have to reset? | @673130 We replied to your DM and will meet you back there :) *NatalieKelm"
"@TMobileHelp Trying to submit my Carrier Freedom and I'm having some issues, can someone help me out? | @259800 I got your back! Shoot me a DM and I'll help you out! :D https://t.co/SOlY6pwpus *EricMarentes"
"@TMobileHelp got a text saying there was an error & I wasn't getting all discounts & it would be taken care of. Next bill is more? Help https://t.co/fcWp0ecXc3 | @673131 Oh wow, I  would like to talk further about this! Can you please DM me via this link https://t.co/A2kWVVGFXO. *JonathanMacInnes"
"@TMobileHelp bruh my connection is deadass slow 

i just want to watch mob psycho | @673132 We can help get your speeds up and your stream on! :) Click here to send me a DM https://t.co/6eZrWJrr6K *JustinRhodes"
@TMobileHelp you'd really come in clutch if my iPhone can be shipped today. | @278362 I want to make sure we get that phone to you as well! Can you follow this link https://t.co/Zrm6IKeKxU and Shoot me a DM? *VictoriaPollard
@TMobileHelp Do you have an update on the November OTA for Pixel 2 XL? Thx | @673308 Updates to have the phone working properly is super important! Shoot me a DM to chat :) https://t.co/b1rv6Im6uc *HolliePace
".@115911 why am I forced to use IE to pay my bill online? It's 2017 and your site doesn't support Chrome? | @673309 Absolutely! I pay my bill that way every time, Matt! Convenience is key! DM us so we can check out what you're experiencing. *WhitneyJ"
"Day 38, Me looking for my $850 refund from @115911 https://t.co/tIOEWCijlF | @128154 ! I know waiting can be a bummer. If you follow this link https://t.co/FebpmprSfp and shoot me a DM I can look into this for you *DesiReed"
"@TMobileHelp are you still running the @122986 Pixel 2 promotion where, if I bring in an unlocked Pixel 2, i receive a $325 credit on my account? | @186991 Hey there Tony! Swing me a DM so I can help you out! 

>>>  https://t.co/xKtJVNqc2V  <<< *PrakashP"
"@115911 I had a free bowl from Panda Express that I couldn't redeem last week, will I be seeing it back in My Stuff this week? #TMobileTuesdays | @673310 It depends the prizes are the same from last week, Sam! *NaeJ"
"So much for @TMobileHelp and their ""ESCALATION"" team. Discriminated against and had security falsely called by store manager and still No resolution from escalation team after a week. #Disappointed #PoorResponseTime #NeverAgain | @495491 Hey Summer, you should never be discriminated! Send me a DM here https://t.co/gU6UH2rJT8 so I can make sure this is addressed! *DanLawrence"
"I'm switching phones soon, but my current phone (@198874) has a lot of #2FA codes in my @115890 authenticator app. Is there a convenient and safe way to transfer those to my new device other than unlinking and re-linking one at a time manually? @128511 @TMobileHelp @149211 | @143629 That's a great question and I can certainly look at your options. Please drop us a DM and I'll take it from there! 😃 *JoeleenH"
@115911 is ruining my week with all these problems associated w/ my account. This is my third fucking time calling within two days about the same thing! Instead of making it better its WORSE. | @673311 We only want to bring you the brightest moments to your mobile moments. Send us a DM and let us take a closer look for you. *JeremyJ
@TMobileHelp Any student discounts on plans? | @673312 We want all your #Magenta concerns answered. Shoot us a DM and I will be your #MagentaGuru! https://t.co/cX9JRYxboR *MelissaStephens
@226365 @117543 @115913 @115858 Hope Tmo is working with 🍏 to address iPhone X data connection issue. Data stops working and requires power cycle when moving from one location to another. Using airplane mode on/off does not fix. iOS 11.2 | @247390 @117543 @115913 Having reliable data is crucial. Please send a DM our way where you're seeing this happen: https://t.co/cuEwtd2epS *DanKing
"Having trouble with @115911 can't get service, is it my phone or other issues? | @673313 Hey Dylan! We want to be sure your phone is in tip-top shape! DM us and we can take a look to see whats going on. *MelJ"
"I fucking  HATE @115911 ! | @673314 Harsh words, Rae! What did we do to deserve that? DM us so we can make it right! *WhitneyJ"
"This is what no service @115911 looks like. Prob can’t even call 911 in emergency. There is no WiFi calling without service. #tmobileOUT #Verizon or #ATT https://t.co/Z3vz2MMpD4 | @205049 Hey Quan! Lets figure out whats going on, DM us! *MelJ"
"@115913 @117543 I've been working close with your technical support. You have a great staff and they have done everything they can (which is why I refuse to switch to another provider). I still have no resolution to my coverage issue. This is going on over a month. | @129070 @115913 Staying connected is vital, and we're dedicated to finding a resolution. DM us and let's look into this together. *ShelbyMartin"
As promised I'd tweet @136958. @115911 @TMobileHelp are throttling service in the 75237 area. How you (cont) https://t.co/f6mu7v8GLc | @673316 Let's make sure that you have the best possible coverage available in Dallas! Please meet me in a DM https://t.co/wnPk0Kpe5r *BrittanyJones
@TMobileHelp former cust. now living in Germany. Can’t find way to email you about unlocking old phone. How do I contact w/out intl call? | @673317 How about you save the phone call and meet us in a DM! https://t.co/wnPk0Kpe5r *BrittanyJones
"@TMobileHelp @115911 has the worst customer service ... they lie t you so you leave them alone and don’t note anything on ur account and screw u when u call back ...... I️ need a new cell phone company @ATT @119511 | @506273 Hey Jonathan, I want to help out and get more info on this. Please send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker"
"@115911 I have spent 4 hours with your T-Mobile help messaging and I have been switched from person to person and not one suggestion for a fix | @673318 Hey there! I see your DMs, and I'm replying right away, I'll see you back there for resolution! https://t.co/E37bpdWEut *StephanieTowers"
"@TMobileHelp Are there any network issues? My messages won't go through, I've restarted my phone 3 times. | @673319 Yikes! Texting is my main source of communication nowadays! Send me a DM with your location, Nish. https://t.co/wnPk0Kpe5r *BrittanyJones"
"@115911 your service sucks most of the time with my account.  no signal while people next to me with other carriers have service.   When I call them they have have ALL kinds of excuses.  They blame the world before taking responsibility. | @673320 Candela, we're always working to expand and bring better coverage to every area. Where are you located? Tell us more in a DM. *NaeJ"
Shout out to @115911 @TMobileHelp for charging my active duty bf over $800 because they only applied the military suspension for 6 months while he's stationed in Germany EVEN WITH ORDERS. So he had no idea...y'all are a real class act. Worst provider ever. So many probs. | @293678 Yikes! This is not the #Uncarrier experience we want for you. Shoot me a dm so I can help. :) https://t.co/Hch7N8hFAc *ConnieMixson
@TMobileHelp what is the meaning of this you guys keep saying sorry but what is sorry doing I am being charged more for restoring fee them my bill https://t.co/0tp8AceMrG | @673321 Hey hey! T-Force is here to clear things up! Reach us in DM to get started! https://t.co/QwRncnQuHg *CameronMadore
@115911 do you guys have a jump on demand eligible device with 64gb of onboard storage and cost $500 or less. @115913 listening?? | @277721 @115913 Let's take a look at getting you a phone that meets your needs! Send me a DM https://t.co/PbJEgtqanO *JeromyBingham
Hey @115911 we're going 2018. Get your shit together. Tired of the shit as service. #fullbarsoflies | @673327 We're always working on expanding our service! Let us know where you're having service trouble at in a DM and we'll check it out. *NaeJ
@115913 I have a question for you. Your company encourages  people to free them selfies from contracts correct? The reason I am asking is because Ive never felt so restricted until I meet t-mobile and the requirements for unlocking an iPhone its highly disappointing. https://t.co/n7iFmNNOeD | @673329 @115913 Our unlock requirements can be found here: https://t.co/CDV8GD5667. Send me a DM. We'll chat some more https://t.co/EdLkYIfmTn *MariahDaigle
"@115913 @TMobileHelp i want to cancel the tmobile service and return the iphones back to tmobile. the iphones are not unlocked, what a ripped off. | @185048 @115913 We certainly wouldn't want to see you leave. Kindly shoot a DM my way to chat when you have some time. https://t.co/EdLkYIfmTn *MariahDaigle"
"@115911 can someone please message me about my prepaid phone number? Can't access using the # | @673332 We can try to figure this out. We just need a little more info from you, Jay! Send us a DM so we can check this out for you. *NaeJ"
"@TMobileHelp @115913 Will T-Mobile ever sell the regular HTC U11 ? The life version isn't for me. | @673333 @115913 No news on that yet, keep up to date with our newsroom here! https://t.co/Rs7ud2PYPg. https://t.co/PbJEgtqanO *JeromyBingham"
"@115913 @115858 wants to charge me $200 to repair my Apple Watch series 1, I ain’t got that kind of money to throw away esp on a 1st gen, any ideas? | @448362 @115913 We'd be more than happy to review all of your options on this end. Kindly DM us. https://t.co/EdLkYIfmTn *MariahDaigle"
Fuck @115911 🖕🏼🖕🏼🖕🏼 | @673336 Very harsh! What's going on? Can you explain why you feel this way in a DM? *NaeJ
@TMobileHelp do any android phones support iTunes or Apple Music? I’m think of switching and am told some do. | @195688 Hey! You can DM right here personally. I'll be more than happy to help you myself. https://t.co/XOMz3euW2N *RehanaAnwar
"@TMobileHelp Yeah, I'm having a tough time without being able to call back home :( | @673337 This isn't what I want to hear at all! I've just seen your message, I'll meet you back in the DM's! https://t.co/YIQqqAAINS *EmilyC"
@115911 @TMobileHelp some birds told me that on #Thanksgiving  week there'll be a free line for #subscribers w/ 2 or more voice lines. Is that legit news? | @575125 Hey there! I'd love to answer any questions that you have! Please shoot me a DM. 😊 https://t.co/c09vKrd5yq *AshaBegum
I'm having trouble getting my Google Pixel to connect to any cell network abroad in the Czech Republic @TMobileHelp Please halp! | @673337 I'd hate to not be connected when travelling! Let's go to a DM & get this #fixed! https://t.co/YIQqqAAINS *EmilyC
@TMobileHelp i need to unlock my tmobile note 8 purchased from https://t.co/wq85utCXVT. help please! | @673338 I'd be happy to check on getting your phone unlocked. Send us a DM and lets see about doing that. https://t.co/D4NKjg57yo *SultanGardezy
@115911 calls their customer service team the “team of experts” now.  I’ve never talked to more douchebaggery in my life.  I’m done with T-Mobile.  I’ve had enough.  @TMobileHelp | @673339 Oh no! We would love to make this right and assist you. Send us a DM. https://t.co/ineZm1Lcy2 *AntoineWhite
I wish there was better reception out here @115911 | @673341 Where you at? Send us a DM and we'll see what we can do for you! *TerriL
"@115911 why does your rebate department collectively have 1 brain cell? | @673344 We can definitely figure this out for you, Syd. Send us a DM so we can be on the same page! *TarynS"
"@115911 just letting y’all know the bill gonna be a lil late. | @673345 Hey, DM us so we can do something about that and make sure your service stays connected. *TerriL"
@TMobileHelp so I just saw a commercial that says Netflix is available for family plans. This commercial did NOT say only for T-Mobile One plans as I’ve seen before. Is this available for all plan types now? | @673349 Thank you for reaching out about Netflix! I can help you. Please send me a DM: https://t.co/4lHu3HURzy. Thank you! *TylerRoquemore
@115913 @115911 very disappointed with the way I was treated by your customer service. No one willing to listen or look for the problem | @673351 @115913 I truly want to turn this around and get to the bottom of this for you. Please DM us to start. https://t.co/lH0SH5fy2m *MikeRice
"@115714 why has your site been down 48 hours?!! I'm trying to upgrade but this is frustrating @115911  @ATT are starting to look real good | @673352 Hello Carl! We'd definitely like to take a look into this, please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY"
@TMobileHelp I need help... | @197586 Never fear! T-Force is here! I'll get you taken care of :) Send me a DM: https://t.co/JeuDhfsNjR *NatalieKelm
@TMobileHelp I was just passed around on the phone for 1hr55 minutes before the call disconnected after trying to get help to make my Data Stash kick in. Second time this has happened and no one has fixed the issue | @673354 Wow. I know your time is valuable and would love to get this figured out ASAP! Shoot me a DM! https://t.co/NMvRntQYM5 *SarahPearson
@115913 ok i have 5 lines with Verizion i. Their unlimited plan. What is you coverage in rural Ohio. Plus how much is a five line unlimited plan | @673355 @115913 We'd love to have you! Check out our coverage map here: https://t.co/7Ki780C2ND and our plans here: https://t.co/IGcNxs52Dw. *MikeRice
"@115911 promo for #free #netflix is a scam! I switched 2 lines from #AT&T & they said I couldn’t get @116602 unless I got a plan which costs more! So how is that #freeNetflix then? Hey @tmobilehelp that’s called #falseadvertising! #weak #joke #scam #lies #nottrue #notcool | @673356 send me a DM, let's talk this out!  https://t.co/ezZMoc7QXB *GraceFranco"
"@115911 I don’t appreciate the lack of service . I’m trying to beat my coworkers in trivia and this is messing up my game plan 😑 | @673599 Let's get you those answers fast, Colleen. DM us, we'll make sure you don't have to stall to get the answer right. *JoanO"
"Hey @115913...@106706 is looking to switch from VZW. I’ve been pushing @115911 hard. Anything you can offer to make it a done deal?! | @673602 @115913 Hey! Check out our Holiday Deals here: https://t.co/p6mO5INt1p and T-Mobile ONE, with Netflix included, here: https://t.co/IGcNxs52Dw *AlissaFast"
@115911 wifi calling not functional so no service .  Yes it's turned on. That hardest thing about being T-Mobile customer is the lack of coverage. https://t.co/6hjCCdzW4x | @119906 Hi Thomas. Where are you at the moment? Send us the details in a DM and we'll see what's going on in that area. *KaeW
"@TMobileHelp is the service workking | @673609 Hi there, buddy! I understand how important it is to have service. Send me a DM and I will be happy to help. *FaisselD"
@115911 @TMobileHelp I changed my number to MetroPCS cuz u told me I can’t take an iPhone on repayments. I had been a customer since 2015. Why? | @673618 Hey there! I'd love to dig into this and get you all the details you need! Send a DM my way and I'm on it! https://t.co/senzStoecA *HillaryTurner
PSA:  Setting up #AppleWatch3 and #Sprint independent cellular capability is not for the inpatient.  Spent all day Sat -still not working . | @673665 I get what you’re saying and I agree that something isn’t right. I’ll be happy to work on this. Could you shoot me a DM? - CE
"I don't see where this missimg $75 supposedly went that @115911 says I owe them. I have bank statements saying I paid. | @673674 We don't want you pulling your hair out over this, so let's make sure the payment was applied correctly. Send over a DM so we can help. *JPL"
how does one enable Wi-Fi calling on Android 8.0.0 using a Nexus 5X?  Is this even possible? @115911 @TMobileHelp @2816 | @47293 We would love to discuss the Nexus X with you. Send us a DM to get all the details. Thank you! https://t.co/IUIA5vQSHC *MattHargleroad
"Haha, well, no service in my apartment, AGAIN!! Thank you, so much, @115714, for confirming my choice to go with another provider after my contract is up... sad... https://t.co/PdLgD4XYqg | @673693 If this is something you might be interested in please let us know. -FR"
"So @115714 @sprintcare I just called tech support & basically was told they can’t help. I need answers 🤬☹️😢👎🏾Sprint, get it together! | @673698 We would love to look into this for you. Please send us a DM with more information on the issue you are experiencing. -CW"
@115714 Middletown store is the definition of a waste of time every time I go there. Get it together | @673699 We're sorry to hear that. When you went into the store we're you able to get what you wanted resolved? If not let us know. - JM
"@592611: I absoluelty ABHOR @115714, @Sprintcare. They are doing their very best to make it (cont) https://t.co/ie4hPaR7cc | @592611 Please send us a Direct Message, so that we can further assist you. -IC"
"@sprintcare I really hope you can fix this awful CS situation! So far making 12+ hours over calls. Terrible service! | @673793 This sounds bad, we hate our customers to feel this way. Have you been able to receive assistance with your issue? - NJ"
"20 years as a customer and @115911 Sucks. Customer service is no help. They claim I have never had voicemail on my phone.........really???? | @478791 Hey Andrew, let's look into this together for you. Send us a DM so we can sort this through together! *TerriL"
Thank you @TMobileHelp for your quick service. https://t.co/H5CBkeY8si | @424047 thank you so much for the shout out! DM if you ever need us again! *MikeVance
"Finally set up on @115714 @ Sprint Store in Glendale, AZ https://t.co/YSWWI8GUEN | @206880 Hey Richard, what exactly have you set up? Is it that you have just set up an account with Sprint Family? -HA"
my service sucks & im in my own home connected to my own wifi #sprint | @674331 We're here to help. Please send us an DM to further assist. -AT
"@115913 I am throughly disgusted w/ur co. Trumped up charges on our bill, offering no solutions, only problems. | @308916 @115913 We are committed to a resolution for you Wendy and we'll respond in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
I hate y’all @115714 | @674866 Hello! This is not the type of comments we want to see. Can you tell us what happened? We'd like to help. - CE
"@sprintcare Your bio says 24/7 help so where’s it at | @595594 Please, send us a DM, to better address the situation. We are here to assist you. - FS"
"using wi-fi cause my ""unlimited data"" ran out and it's running on GSM practically. @115714 you are frauds | @404618 (2/2) What seems to be the issue? - WR"
"using wi-fi cause my ""unlimited data"" ran out and it's running on GSM practically. @115714 you are frauds | @404618 (1/2) Hi there! Thanks for bringing this to our attention. We would love to look into that for you. - WR"
"@TMobileHelp @115911 been trying to pay my bill online for the past 2 hours & the page won't load 😡😡 | @675083 Hey, we appreciate you staying on top of your account! Send us a DM and we can assist with this :) *ChanneyT"
"@115913 why would I pay extra money when one of your business executive made mistake ! so upset . didn't expect from T-mobile .! | @339742 @115913 We will be back with you shortly via DM, thanks! :) https://t.co/62aD1VBovp *TJJones"
@TMobileHelp my phone suddenly stopped working with the LTE band today. Is there anything I can do? P.S. I use a Galaxy S7. | @675084 I'd love to make sure you are #MagentaConnected! 🔌 Please DM me here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann
"Yo @115911  I'm tryna make some changes on my account but I keep getting this error, can you assist?? https://t.co/wSEtTcU9By | @675085 Hey there! We apologize for the inconvenience, send us a DM and we'll get you taken care of here! :) *ChanneyT"
@sprintcare is service in houston down? i can't send out texts or browse the web. my apps work and can make calls. | @149189 I am an expert at this and would love the opportunity to look into this for you. - KP
"@sprintcare is service in houston down? i can't send out texts or browse the web. my apps work and can make calls. | @149189 Hey! Please send us a Direct Message, so that we can further assist you. - KP"
"So @115714 said they were going to fix an issue that was their mistake, and instead they sent my bill to collections.. Well you'll be receiving a letter from my attorneys now.. Thank you! | @648816 Thanks for reaching us. Please send us a Direct Message, so that we can further assist you. - JM"
"@sprintcare The website to pay my bill seems to be down. | @675134 Sounds like something we need to look into. Please send us a Direct Message, so that we can further assist you. - MJ"
i just love paying a $200 phone bill then not being able to use my phone... this is day 3 @sprintcare @115714 | @675135 (2/2) What seems to be the issue? - WR
i just love paying a $200 phone bill then not being able to use my phone... this is day 3 @sprintcare @115714 | @675135 (1/2) Hello there! That's definitely not the kind of feedback we want to hear. - WR
"*gets new phone:
Me: New phone who dis?
@115714 : Hey man, we mirrored your old phone. Everything should be exactly the same, you're good to go!
Me: ………Who dis? | @675136 Sounds like something we should look into. What's going on? -JT"
"@115714 me ha decepcionado. ¡Tenía señal en Comerío y se me fue hace como dos semanas! Y nada que llega 😩 | @675137 La inestabilidad de la señal se debe a que el servicio no está restablecido a totalidad, pero estamos trabajando para resolver eso. - CA"
"@115714 How hard is it to hire English speaking Americans to work in your call centers? I'm tired of calling and having to talk to people with such thick accents from Mexico, India, or the Philippines that I cannot understand them. I shouldn't need Rosetta Stone to fix my phone. | @675138 Sounds like something we should look into. Please follow us and send us a DM in regards to the issue you called about. -JT"
Completely unhappy with the lack of customer support by @115714 #verizonwasbetter | @675139 Hey there! This is not the kind of feedback we like to hear! What exactly do you need assistance with? We're here to help! -WF
"Completely unhappy with the lack of customer support by @115714 #verizonwasbetter | @675139 @115714 Can you tell me a little more about the issue you're experiencing, please? Please send us a Direct Message. -CP"
"Completely unhappy with the lack of customer support by @115714 #verizonwasbetter | @675139 Maria, I know that you're upset. Allow me to take a look into your account so that I can help with rectifying the issue. -ResolutionSup SR"
"@115714 service is absolute shit today. | @274332 Wow, what's going on? We want to help you. -ES"
2 meses sin internet... yo espero que minimo me den el iphone 8 gratis...@115714 #cambiandomepaclaro | @675141 Oh no! Esto no es lo que queremos escuchar. Favor envíenos un mensaje privado para asistirle mejor. -LM https://t.co/rMApsV8PQY
"@115714 steals money from their customers. They screw up my bill then hold me up for funds I don't owe | @298399 This is not the feedback we want to hear. How can we assist you today? Please send us a DM, so that we can further assist you. -KJ"
"Have become convinced that the @sprintcare @115714 rep I spoke to last night is actually a ballerina. The way she danced around solving my problem was BEAUTIFUL 😑😑😑 | @675142 Wow, what's going on? We want to help you. -R.A"
"@sprintcare my sister broke the home button on her iPhone 7 can she get it fixed ? | @675143 Hello! Please advise her to visit her closest Sprint repair center, here's a link to our store locator site: https://t.co/cj6DFeSaGj . LM -."
"#sprint #sprintcare @115714 @91542
Congratulations on being the perfect Corporation I have been to each phase and each person points to the next person who again doesn't give you any information you are the perfect Loop of nothingness | @675144 Hold the phone, sorry to jump in but what's causing you to feel this way? Please shoot us a PM with details and we’ll jump on it. - CE"
@115714 I HAVE BEEN TRYING TO ACTIVATE MY NEW PHONE FOR HOURS WHY ARENT YOU HELPING ME?!?!!?!? | @623743 Hi there! Could you please tell us the type of device you're trying to activate? -KP
"Y'all fucking suck @115714 | @675145 Wow, what's going on? We want to help you. -R.A"
"@115714. Time to get FTC, BBB, and the NYS Attorney General involved | @671861 Hi! We are here to help, please send us a direct message for further assistance. -Resolution Sup TM"
"@115714. Time to get FTC, BBB, and the NYS Attorney General involved | @671861 We will be happy to assist you on this forum. Please send us a DM so that we can assist you. -RA"
"@sprintcare  Network interruption in Central VA area....can't make or receive calls. | @675146 Hi Patti! My name is Chevonne, and I am a Resolution Supervisor here with Sprint. Please send a DM for additional assistance. -CS"
"@sprintcare  Network interruption in Central VA area....can't make or receive calls. | @675146 Hi Patti, Are you still having issues in the central VA area? Send us a DM so we can review your info & further assist. - Resolutions Sup AA"
"I want to switch back to @115911 @115913 made a terrible mistake with @115714 | @675147 Please send us a Direct Message, so that we can further assist you. -JE"
Why do you @115714 charge me .25 to call 911?????????????? | @675150 Applicable taxes are collected by Sprint and remitted to the jurisdiction that is assessing the tax. -JE
Why do you @115714 charge me .25 to call 911?????????????? | @675150 These fees vary by state and locality. -JE
Why do you @115714 charge me .25 to call 911?????????????? | @675150 Some states and localities require wireless carriers to collect a fee for 911 funds. -JE
@115714 wish you would add #magicbox to all sprint store to Improve data speed in slow and poor reception areas | @675151 Hey Bryan! Are you experiencing service issues? Please send us a DM so we can assist you. -AF https://t.co/rMApsV8PQY
Thinking about switching from @115911 after 8 years! Who should I️ go with @ATT @115714 @115725 | @188517 You are welcome here at the Sprint family come on please. -FR
@sprintcare @115714 make sure your employees know the right answers to give you so they don’t end up telling you the WRONG thing causing a total inconvenience 😒 | @675152 Hey there!  Thank you so much for the post today! What’s going on? -KJ
"@sprintcare when do you throttle speeds? | @338424 Hey! Hope you’re doing well today. Please send us a Direct Message, so that we can further assist you. -CS"
@115714 is really testing me. My bill this month was only $9.87. Which means my next month bill will be like $568.97 | @675153 How could we be of some assistance? - LS
@115714 is trying to send my old account into collections because for some reason they “haven’t received my old leased phone yet.” i know I’m a millennial and my credit is shitty but there’s no need to make it worse cause y’all can’t get it together. @115725 | @675154 Sounds like something we should look into. Please send us a DM and follow us so we can assist. -JT
"@115714 I’m sick of y’all shit!!!! | @675155 Wow, what's going on? We want to help you. -DS"
"Thanks for turning off my service while I'm out of the country @115714 even though I paid my bill. Worst service there is. | @675156 (2/2) Please send us a DM, so that we can further assist you. Thank you! - WR"
Thanks for turning off my service while I'm out of the country @115714 even though I paid my bill. Worst service there is. | @675156 (1/2) Hello there! That's definitely not the kind of feedback we want to hear. - WR
"@115714 Stop these annoying messages from popping up on my phone. I am researching other carriers so I can drop you. I update when I want | @675157 Wow, what's going on? We want to help you. -DS"
"@115714 I’ve spoken with 5 different customer svc reps re: my incorrect bill and you all still can’t figure it out. Terribly disappointing!! | @675159 Wow! This is not the way we want you to feel. Please send us a Direct Message, so that we can further assist you. -SJ"
"@115714 your cell phone service sucks and your customer service also sucks. Thanks for nothing. Sincerely a poed customer | @675160 Hey! This concerns us and we'd definitely like to take a look into this, please give us a DM for usto further assist you! - FL https://t.co/rMApsV8PQY"
"@sprintcare online rep Aia is the worst rep I have EVER dealt with.  She will be the reason I switch carriers. 10 lines $700 a month! | @675161 Hi, Leslie. I have sent you a DM, please let us know what's going on. -DC"
"Dear @115714 you’re literally the worst service that ever existed. Full bars don’t exist for me | @675162 Hey Jim! This is not the type of feedback we like to see and, we'd like to assist. Please send us a DM so that we can review this. - RC https://t.co/rMApsV8PQY"
"I need to ditch @115725, what horrible customer service they have.  Who's better @ATT or @115714, it @115911 | @675164 Hey there! It'll be an honor to have you here at Sprint. You can check our cool deals here: https://t.co/0zzgy1hdHv. =) - RC"
"This is starting to sound like fraud, who else in #Boyleheights have #sprint and experience slow speeds but paying high rates ? | @675167 This is concerning. Please, send us a Direct Message. -CL https://t.co/rMApsV8PQY"
"@115714 I am a current @115911 customer who refuses to pay a down payment for iPhone X.   I have their jump on demand program for 2 lines and then I have a 3rd line.  What options do I have to switch with 0 or minimal out of pocket.  #trust #tmobilegames | @407946 Please send us a Direct Message, so that we can further assist you. -FG"
"It seems like @115714 was listening to me... Ordered the @134202 phone today on the $5/mo program... Now the only question is can I pay the full 18 months & final payment once I activate it? https://t.co/HtAtLP12vI | @675168 Hello there! We'd like you to learn more about our Sprint Flex Program, please visit: https://t.co/8PWLdR625u to learn more. LM -."
@115714 worst phone company | @675169 We truly don't want you to leave the Sprint family! What seems to be the issue? - DB
"@115714 y’all service making me mad and my phone bill too high 🗣😭✌🏾 | @675170 Hey! We don't want you feel this. Please, DM us, so we can further assist you regarding this matter. - DA https://t.co/rMApsV8PQY"
"@115714 sucks | @675171 This is not good to read. Please, let us know what does make you feel this way? -CL"
"@115714 you guys service👎🏽 | @675172 Hey there! What's wrong with the service? Is it related to voice, text or data services? Pease, follow and DM to help. -IG https://t.co/rMApsV8PQY"
@115714 a phone in my account was stolen and I don’t have access to report it stolen. What can I do? | @311261 Hey Becca! We're sorry to hear that. Please send us a DM and follow us so that we can provide further assistance. - RC
"@115714 your service is 🗑. | @675174 Hey there! We'd definitely like to take a look into this for you, please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY"
@sprintcare why aren't pre-existing sprint customers eligible for the 350 iPhone X trade in | @163395 The promotion you are referring to is available to both our new and existing customers. For more info on applying please send us a DM. -CW
"@115714 my cellular service is trippin trippin 🤦🏽‍♂️ | @675177 Thank you for bringing this to our attention. Please send us a Direct Message, so that we can further assist you. - AP"
Hey @115714 is your app not working? I’ve tried to log in on several different devices and it’s not working. I️ can only log in to my account through a browser. | @675179 We do apologize. Do you have access to the https://t.co/0qT1rLBLtN website? - AP
"@115714 i have just a s8+ on the unlimited plan would it be possible to add a tablet to it? or is that something you dont do? | @238327 Yes I can help you with that, first I would like to verify this. Please send us a Direct Message, so that we can further assist you. -JD"
"#Sprint, Suckstherefore, I was not paying attention to what I was signing at the time.  It has been I year since.  I only found out about this now when I was checking on my upgrades. | @675180 This is concerning to us. We would like to look into this for you. Please send us a Direct Message, so that we can further assist you. -PP"
@115858 @115714 can I please get a new phone. K thanks | @675181 Hey! Are you a Sprint customer? We're glad to assist you. Please DM us. -EM
"@115714 As talented as Beckham is, he CAN'T CHANGE PHYSICS. #Physics #Facepalm #HeadDesk https://t.co/2yUJj0obxD | @675182 Hey , how can we assist today? - AW"
"Customer satisfaction guaranteed my ass @115714 🙃 | @675183 Hey Destiny, how may we be of assistance today? -CA"
"@115714 excuse me I’m tryna jam out to my jams in the car rn in middle of nowhere Pennsylvania. And you’re ruining my @115888 service. | @515739 Thank you for informing us about this, allow us to help. Please send us a Direct Message, so that we can further assist you. -JD"
"@sprintcare do you know if the iPhone 6s should automatically unlock after the phone has been paid off? | @468863 Hi, if you would like to have your device unlocked, you will need to request to have it unlocked. -RA"
"My phone never work in the country💀fuck @115714 | @675186 Please send us a Direct Message, so that we can further assist you. -IC"
"@115714 you reception is AWFUL in Avondale! Going to a sporting event, and can’t get any reception! Don’t give me this, oh we are going to turn on more towers bull! Prove it | @675187 Hey Sara, could you send us a DM for further assistance. -LK"
"@123765 @115714 sent me bill for $85.85 from an account I had several years ago. Doesn't make sense! | @156980 Hi there! Please send us a DM, so we can look into that. - LP"
"My data is garbage in Long Beach. Thanks @115714 | @675188 Thank you for informing us about this, allow us to help. Please send us a Direct Message, so that we can further assist you. -JD"
"ONE MORE TIME FOR THE PEOPLE IN THE BACK 👏🏽👏🏽👏🏽 https://t.co/3sZzEiaamh | @675189 Please tell us, how have we let you down? We'd like the opportunity to change your view of our services. - AW"
"@sprintcare really sprint... really? Full internet at my house and two bars #veryexpensivepaperweight https://t.co/Z0Cx2hz548 | @486892 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -RC https://t.co/rMApsV8PQY"
"@sprintcare my text messages are severely delayed getting messages 12 hours later from many people. | @675191 Hi there! We would like to go through that. Please, send us a DM for further assistance. - JM https://t.co/rMApsV8PQY"
"@115714 I pay for unlimited everything and my internet still run slow !!!! | @675192 Hey there! Allow us to check the coverage in your area. Plz, give me ur ZIP code and the nearest cross street to u. - LM"
How is it that @115714 doesn't have service anywhere in Waco? | @675193 Hi there! We would be more than glad to assist you. When did the issue start ? Please send us a DM to further assist you. - LP https://t.co/rMApsV8PQY
"Why does @115714 have an ad online saying they’ll waive the activation fee if you call them but they tell you when you call that you have to do it online? #makesnosense | @675194 Hi there! Please send us a DM, so that we can better assist you. - LP"
2 hours later and counting  @115714 @116447 can’t accomplish such an easy task even after death in my family. | @675195 Team @116447 will contact you shortly.
"Jesus lord. I'm completely done with @115714 They put my recent upgrade payment on my current bill (I was paying for device at end of transaction) so I get a threatening msg that I have to pay *overdue* bill within 6 days or get service turned off. What? #sodone | @550623 This is a matter of concern to us. Please allow us to assist. Kindly send us a Direct Message, so that we can further assist you. -SD"
@115714 @sprintcare Mediocre CSR’s; Worst decision of my life was going with sprint. Who can help me with poor data service! SLOW! Smh. HELP | @675198 We would love the opportunity to help you with this. Send us a DM lets get to the bottom of this for you. -CW
@115714 is trash | @534859 This isn't the type of feedback we like to hear. Send us a DM lets see what we can do to change your mind about us. -CW
"Wow @115714 is actually garbage | @675199 Please send us a Direct Message, elaborating on your issue so that we can further assist you. -NR"
"I wish @115911 worked at my house... i literally only have canle/wifi at this point cuz i need it for my phone to work at home | @430574 Keeping you connected is a top priority! Send us a DM and let's discuss your coverage solution options, Hershé. *KeithM"
"If only @TMobileHelp would answer.. | @675213 Right here for ya, thank you for your patience! I'll meet you back in the DM (: https://t.co/lsvk9Zelxd *BronsonBarretto"
@TMobileHelp @115913 I bought an iphone 7 under the $300 rebate promo. Tmobile keeps on dening it with “Must buy a qualifying device” | @675214 @115913 Let's make sure you're getting the deal you signed up for Navi. DM me here https://t.co/Ywc2SE9mUL *TylerDevenere
"U keep getting railroaded https://t.co/mWCQoJjoTJ | @675383 Hello, we do understand your concerns. We would like to take a look into this with your help. Please send us a DM. -HA"
"Does @115714 get good service in the Charleston, SC area?? Looking for a cheaper plan | @675384 You can click the link to get more information about coverage in that area https://t.co/6jYwwzn8ok . -AH"
"How do I activate my new phone? It still say no service @115714 | @675385 Hello. Thanks for reaching out to us. Please send us a DM, so we can further assist you. - YD https://t.co/rMApsV8PQY"
Also @115714 my sister works for NYC DOE. Found a page w/ all these offers/discounts. Can we get them? https://t.co/STeKyUZzRf @sprintcare | @239601 Hey there! Sounds like something we need to look into and to talk about. Please send us a DM. -  EH https://t.co/rMApsV8PQY
@115911 @TMobileHelp question?! can i trade in iPhone 8 for An X? | @675392 I'd love to check out your upgrade options! Send me a DM so I can help:  https://t.co/JeuDhfsNjR *NatalieKelm
"I’m stack in traffic and I can’t play any music bec fucken @115911 isn’t giving me any good service at all I’m takin this MF to court | @675393 Hey there, Jimmy! We want you rocking awesome service wherever you are! DM us so we can see what's up! *MelindaR"
Why you so loud https://t.co/RHcrhSCvUt | @192580 Your comment is very concerning to us. Are you having service issues with voice text or data? -TR
"@115714 why can't talk offer more then 10GB of hotspot? | @675631 Please, considered reaching out to us through a DM, so that we can further assist you. - FS"
@115714 extra fees like John Cena. Can't see them until it's too late #disappointed | @675682 We're sorry to hear that you feel that way. Please let us know about this situation. We'd like to help you out in anyway we can. - JM
@TMobileHelp @115911  they told my daughter if she wanted a different phone to utilize her Jump .....smh | @304020 Hi Dana! I’m here to help! Your daughter deserves a working phone. Can you send us DM to help you? Thanks! *HeidiEsperanza
"I am getting texts hours later. I just got 2 texts from noon & one from 2pm. But I’ve gotten other texts. This is ridiculous @115911 | @373747 Thanks so much for letting us know your experience, send us a DM and we can get to the bottom of this. *ChanneyT"
"@115714 your network sucks... everything is so slow and I hardly get service.. | @675735 Let's check on that service for you. Please send us a Direct Message, so that we can further assist you. -JN"
@115911 ripped me off. Cost me $$$ when they lied abt a phone https://t.co/5DdjgZ6vUJ | @235841 Hey! We're all about being honest and upfront! Can you DM us with some more info so we can work this out for you? *TerriL
Oh dang @TMobileHelp support is busy! I ask about upgrade tomorrow :) | @169883 Not too busy for you! Here if you need us (: DM so we can upgrade ya! https://t.co/lsvk9Zelxd *BronsonBarretto
"@TMobileHelp Is it ultra busy in your chat support queue? | @169883 This is a great question, Mark! We certainly can be of service today (: DM me! https://t.co/lsvk9Zelxd *BronsonBarretto"
"Yo, @115714 what is the cheapest unlocked phone you have? My @125607 battery started smoking ,had to throw it outside. Need a temp. | @675805 You can check out https://t.co/AMRRilNc6L view all our phones, new and refurbished. -KA"
Maria my ass! That’s not her name. God knows where @115714 manger John ID: I1287301 needs some Straight Line. What an asshole. 2 hour waste | @558906 I will really like to help. Please send us a DM for further assistance. -Sup Alake Joseph
@115714 why can't I ever get service? | @675806 (2/2) What seems to be the issue? - WR
@115714 why can't I ever get service? | @675806 (1/2) Hi there! Thanks for bringing this to our attention. We would love to look into that for you. - WR
@TMobileHelp Love your service but overseas customer service is not very knowledgeable. Same question three different answers? https://t.co/HfBYfyhvGh | @675814 I definitely want to get you the right answers! You're in the right place! Shoot me a DM and let's talk! *SarahPearson
I'm not paying over $100 a month to get shitty data service @115911 | @349556 We're all about that top notch data service! Send us a DM and let us know what issues you're having so we can assist. *KeithM
"@115714 thanks for waisting 20min of my time by not letting me know what’s going on to look over my account.  my account is new how much is there to look over and inform me what’s going on 😡😡😡😡 #Upset | @675896 Hello, what concerns do you have so we can help you here?"
"@TMobileHelp My T-Mobile line has experienced missing some msgs from some banks and companies, but not all. What's wrong with T-Mobile? | @675953 I do not want you to be missing those messages! Send me a DM so we can take a look :-) https://t.co/zDWnfngdI9 *LauraBeasley"
"@sprintcare, why am I having an impossible time ordering my magic box? Im absolutely exasperated with this company Months of non resolution | @676003 Hey! That's not good. Please, DM us to review this concern. - GS https://t.co/rMApsV8PQY"
@115911 @115817 need to get their act together! My bro ordered the new @118302 v30 and it was missing from the box. The driver handed it 2 him! | @676011 This is something we'd like to further investigate Patricia! Send us a DM and we can further assist you. *ChanneyT
"ok @115911 - wtf is up with your website tonight?! Trying to look at phones to upgrade for 30+ minutes but site won't load. So frustrating! | @422807 Hey Nikki, so sorry for that inconvenience. Send us a DM and we will get you taken care of here. *ChanneyT"
"@115911 you say the coverage is good across USA but when am inside home I need to have the WiFi calls enabled to receive the calls. Worst! | @676072 Hey there, we want to make sure you stay connected. Send us a DM so we can further assist you. *ChanneyT"
"T-Mobile’s unlimited data is so slow I can’t stream the game wtf @TMobileHelp | @259691 Buffering totally isn't cool, Kyle! Send me a DM & let's check out those speeds ASAP! *AlexKimbrell https://t.co/GefRnVHVqu"
@TMobileHelp I have verified my account 4 times still no help! I'm sick with a 102 fever I'm going to sleep! Frustrated 😠😠 | @304020 I am so sorry that you are sick. That is no good.  Get some rest and please DM us when you are ready . *LisaMarieArnold
"Counting the days to ditch @115911 losers. 

#uncarrier
#iPhoneX https://t.co/S9H4D7saHW | @423892 Pete, we want this relationship to stay strong! Can you send us a DM so we can work on your service to keep you? *TerriL"
"@TMobileHelp Yo, it seems I'm having an outage or something similar. Any way to verify? | @676201 Sure there is! DM me, happy to look into this for you! (: https://t.co/lsvk9Zelxd *BronsonBarretto"
"@115911 I Need to unlock my phone the imei its __credit_card__ | @676202 Hi! We can assist as long as you meet the requirements here: https://t.co/CDV8GD5667 If you do, send us a DM! :) *TerriL"
"No service for the past 24 hours... i have shut off phone so many times,  tweaked network setting to no avail @115911 @TMobileHelp | @676203 Yikes! Let's check it out and get you back up and running! Shoot me a DM here https://t.co/QHDTFHxSPu! Thanks! *KrystnYogi"
I just got my I phone 8 and it’s already messing up lmao took a L @115911 | @676205 Send us a DM and let us know what's going on with it. Let's make sure it's working smoothly. *ChanneyT
"Mami me va a matar cuando le llegue el bill del celular
Estoy segura de q me pase del
roaming data
 @115714 te necesitamos en todo CaguasSur | @549581 Hi! We would like to assist you. In order for us to do it, please follow us and send us a private message. -AM."
"@115714 Idk what ya’ll doing to the network(hopefully improving it) but uhmmm my LTE isn’t working and I need to know why | @662823 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -CP"
"I can't order phones on the website and store or cust service can't help @TMobileHelp | @676247 Hi Sara, I appreciate you reaching out to us! I just responded to your message, let's meet back there =) *VictorianLang"
"@115911 Question re: Pixel 2 50% rebate offer. Rep said you have to keep the new line for 1 year. Can't find anything re: this. True? | @413629 Great question, Alex! Send us a DM and we can walk you through all the details! *TarynS"
"I hate u guys my service should work anywhere @115911 | @676553 Hey Cels, send us a DM and let us know where you're experiencing this. We'll take a look at what's going on. *ChanneyT"
"hi @115911, fix it | @676596 Fix what, Eery? Send us a DM and let us know what's going on so we can properly assist. *ChanneyT"
Where is the iPhone X Jump information at? I have to prepare myself ! Can’t wait to place my order with the best @115911 @115913! | @252920 @115913 We don’t have any new updates. Please keep an eye out here for any updates https://t.co/Rs7ud2PYPg https://t.co/Et1Fu7xZtb *BarbPelotte
"@TMobileHelp I thought the Pier 1 promotion ended yesterday?  I tried to use it and was told it ended Saturday. | @677618 The Pier 1 Imports gift expired end of day Sunday, 11/12/17 to use in store at your nearest location. *BrittanyJones"
"@115911 has been nothing but trashed since I joined them. | @677620 @115911 We don't want you to feel this way, Karissa. Send us more info in a DM. We want to turn this experience around for you. *NaeJ"
"@115911 Why is My phone Hotspot so trash.. Do you guys throttle certain people.. | @677621 Not at all, sir! That's not our style! I live on my hot spot so I know how important this is. DM us so we can check this out. *WhitneyJ"
".@115911 @TMobileHelp, when you issue update to fix KRACK WPA2 vulnerability? | @622737 Let's check into this for you! Send me a DM here: https://t.co/9IUH5Nit1g Thanks! *AmberSellers"
@TMobileHelp Called Google Support and no longer taking phone calls?   So any ideas? This all ties to Airbnb a bit too. https://t.co/uTsUi2pljg | @214791 Hey friend! We always got your back with anything we can do! Send me a DM to get started! https://t.co/wS7tizxjtQ *EmilyNewman
"@UPSHelp Preordered iPhone X from @115911, paid for it and geniuses from @115817 informed me that they left it on my doorstep(!?) There’s nothing there. This was 2 weeks ago🤬 | @487645 I can only imagine, Vladimir. Certainly not what we want for you. DM us so we can check on the status of your service ticket. *WhitneyJ"
"@115911 @TMobileHelp you are joking right? Still haven't been helped https://t.co/vpVMzpj5ov | @677622 We always want you to have the best experiences with us! If we can help further, please send us a DM. *CassyFitzgerald"
"@TMobileHelp your customer service is starting to get Like ATT. If I️ had to do a survey today it would be very poor. | @677623 Hey Daniel, I'd like to get more information on this! Send me a DM here: https://t.co/QIHNBDHoV8. :) *LaurenWalker"
@115911 any #magentafleet trucks in the Carolinas? | @605875 Keep an ear out on your local radio stations for up to date information on our super awesome #magentafleet trucks! :D *MelissaWarren
"@AppleSupport @115714 A lot of folks have complained about issues with their iPhone X. Well I just wanna day I’ve had NO ISSUES at all with mine, and my Sprint coverage has reached everywhere I’ve gone! I’m happy! Don’t listen to the haters! | @426804 Great to hear from you! We appreciate the positive feedback and thank you for being a loyal customer. :) -NL"
After this one year contract with @115714 I am gone because they don’t make any sense want allow u to scroll while on the phone and stuff can’t even text another iPhone person until u get off the phone crazy as every | @603242 we apologize for the inconvenience and do know that the feature is important. Sprint is working on bringing that
After this one year contract with @115714 I am gone because they don’t make any sense want allow u to scroll while on the phone and stuff can’t even text another iPhone person until u get off the phone crazy as every | @603242 back shortly. But for now if you need to surf the internet while talking on your phone we do offer great deals on tablets to substitute.
"@115714 service has been super trash lately | @677715 Hi, we definitely want to work with you on this. What's the reason for you feeling this way? Please let us know. - KP"
@115714 is everyone’s service being extremely slow or just the people paying an arm and a leg for unlimited? #AskingForAFriend | @501409 Thx for reaching out! R u a Sprint customer? What specific services r u experiencing issues with? Have u attempted any troubleshooting? -NL
This is ridiculous not how I want to spend my morning on the phone with sprint. Horrible service provider @115714 https://t.co/AAy9f8Sqmz | @677716 Hey there! What seems to be the issue your having? - IR
"@115714  Fastest shipping ever. Ordered my iPhone X 11/10 and it was Delivered!! today😀😀😀 | @677717 Hey, that's great news!!! Happy to hear you have received your device. Thank you for choosing Sprint. -GS"
@115714 this is ridiculous. Our business line has been off more than 6 xs since June because of ur error & u don't know how to fix it smh... We R Leaving. @115911 we R coming back | @677718 Please tell me what is going on I will be happy to help you. -FR
@115714 I called on Thursday to unlock my iPhone 7 and the customer service told me that it takes 72 working hours. How do i know when it’s unlocked? Do i receive a message? | @677719 Yes once when everything is finalized for the unlock you would be contacted.
"@sprintcare Can you pay off ypur lease early without penalty? | @677720 Hey Jake! Yes you can. However, you do have options after paying off your lease. Please send us a DM so we can further assist you. -AF https://t.co/rMApsV8PQY"
Probably switching from @115714 to @115911 soon since even with full bar i never have internet access. Iphone X? | @619705 if that will help with your internet issue.
Probably switching from @115714 to @115911 soon since even with full bar i never have internet access. Iphone X? | @619705 We hate to hear you wanting to leave the sprint family. If you want I can send some troubleshooting steps to see
"@115714 wassup with y’all service i’m bout tired of this shit . been happen for to long now get y’all shit together fr | @677721 This is most concerning to us. Please send us a Direct Message, so that we can further assist you. -KC"
"@115913 I get slowing down data speeds, slowing data speeds to the point where no app works. # more money # unlimiteddata | @677994 @115913 Let's make sure you're getting the best service available. Please DM us where this is happening: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp @115911 Just got off the phone with Jefferson and the amount of incompetence is astonishing! How can I talk to someone that I can feel confident that my problem is their primary concern? I've been with @115911 a very long time! | @677995 I'm the magenta hero for you 💪, send me a DM https://t.co/9IUH5Nit1g and I'll save the day :) *AmberSellers"
"@115911 wtf
Dropped calls, unsent messages like crazg over the last week fix your network in 80229 | @360685 Hector, we appreciate you bringing this to our attention. We realize how important it is to have the coverage you need. Please DM us. We're happy to help you. *GiselleM"
Any1else have problems wit a older @115911 phone not being able to hear the person on theotherline callingyou?Itsbeenhappeningformonthsnow | @678163 HI Tiffany. What phone are you experiencing difficulties with? Let us know the details in a PM so that we can see what we can do about it. *KaeW
"@115913 will there finally be a BOGO deal for existing @115911 customers on #CyberMonday? Hubby needs a new phone... 🤞🤔 | @678164 @115913 Hey there, Amy. The BOGO we're currently offering is available for existing customers as well when adding a line to your existing qualified plan. Checkout the details, here: https://t.co/H5XGcKdSSg *DanKing"
@TMobileHelp I think I am being overcahrged any help!? | @522495 No way! Getting overcharged would be way out of the question! Hit me up in a DM #IveGotYou https://t.co/3mHIwa3Iyu *JoeR
@115714 customer service and everyone that works there is complete trash | @597583 We hate to hear you feel that away is there something we can help you with today regarding your services here at sprint.
"Sprint trash 🤦🏽‍♂️ https://t.co/xjgDIbcnRm | @678225 We would like look into this further for you. Please send us a Direct Message, so that we can further assist you. -ES"
"@115714 don’t be sprinting to nothing lol connection be slow as hell 😑 | @678226 We definitely want to ensure your data speeds are super fast! Please send us a Direct Message, so that we can further assist you. -TT"
"Seriously @115714 Really?  I ""closed"" my account 2 months ago. Paid off all my devices to get away from you. Today I see in my email that I am STILL getting bills from you!?  CLOSE MY ACCOUNT!! | @678227 We understand that this is very frustrating and we will like to look into your matter. Pls DM us, so that we can further assist you. -TT"
"I fucking HATE @115714 ! I can’t even get service at home!! In my house, in my damn ROOM! This is ridiculous. Better off with Cricket or Straight Talk 😒 | @678228 We definitely want to make sure your services are working 100%! Please send us a Direct Message, so that we can further assist you. -TT"
@sprintcare Are there current connectivity issues in the following area codes 77007 and 77002? | @678229 We do need a little bit more information can you provide us with a address?
@115714 had my order canceled and not able to complete a new order. Entering third day and 10th hour dealing with your customer service.  Amazing | @678230 Hello I apologize for this inconvenience you may need to go in the store or contact our telesales at 877-746-8249 -FR
@115714 you’re customer service is literally useless. You guys are the worst company I’ve ever come in contact with. | @678231 We hate that you feel this way. Is there something we can help you with today regarding your services.
"Anybody remember when (Trade-In) upgrading to a new iPhone (any phone) meant the credit was immediately taken off at the point of sale & nothing was due? I do, I even remember when you had the credit you didn’t pay anything out of pocket @115725 @115714 @ATT @115911 @91787 | @678232 This is of utmost concern to us. Please send us a Direct Message, so that we can further assist you. -KC"
"@115714 new tag line sounds like an admission that they are the worst service/ could also be used to give customers excuses | @678233 Wow, what's going on? We want to help you. -R.A"
I conclude that @115714 has the worst customer service ever known | @315735 Hey Pauth! We don't want you feeling this way. We are here for you. What questions do you have? Let's address it. -CO
"Huge disappointment from @115714 spent 3 hours at the store for them to apologize to me for deleting my account and there was no way to get it back Unfortunately I have a new number this ones final though 216 640 3371 thanks @115714 for this mess sorry everyone! This # is final | @678234 If so, please send me a DM with a bit more information.  I'd like to assist you. -Felicia R"
Huge disappointment from @115714 spent 3 hours at the store for them to apologize to me for deleting my account and there was no way to get it back Unfortunately I have a new number this ones final though 216 640 3371 thanks @115714 for this mess sorry everyone! This # is final | @678234 Is it my understanding that you no longer have your original phone number? -Felicia R
Huge disappointment from @115714 spent 3 hours at the store for them to apologize to me for deleting my account and there was no way to get it back Unfortunately I have a new number this ones final though 216 640 3371 thanks @115714 for this mess sorry everyone! This # is final | @678234 Good morning.  I apologize for any inconvenience you have experienced. -Felicia R
"@115714 is the worst cell service out! | @678235 Wow, what's going on? We want to help you. -DS"
"Ten days now and just crickets from @115911 after my $1,500 billing issue was ""escalated"". Time to stop the recommendations. | @461732 Let's continue finding a solution together. Come on over to DM and we can talk more. *JeremyJ"
"@115913  I recently switched 5 phones to T-Mobile. I live in Annapolis, MD and the coverage is competitively inferior.  Disappointing. | @364928 @115913 We're all about making sure you have the best, John. Please DM us what you're seeing and where exactly: https://t.co/cuEwtd2epS *DanKing"
"@115911 has definitely bitten more than it can chew ! 
(WHY is it always something wrong with my service) | @273066 Whats going on? Were here for you, DM us and we'll check this out! *MelJ"
"@115911 We have three phones all on one account.  I'd like to turn on family allowances.  Which line do I enable it on -- mine, my kid's, or both?  I'm very confused.  Your documentation and video don't explain this. | @678496 Let's go step by step and guide you to success. DM us, we'll help you get that set up in no time. *JoanO"
@TMobileHelp Any reason why the app has been unusable for months now? Its the only way for me to check/monitor wifi data usage on my phone since the Honor 8's usage of that is carrier dependent :( | @158479 Oh no! Send me a DM and let's get to the bottom of this! https://t.co/Mc0PtWxV6a *JoslynLajoie
".@TMobileHelp @115911, why the delay getting fix to users? Google and Samsung issued fix for KRACK WPA2. https://t.co/l7IPkG576b | @622737 Hey Glenn, did we miss your DM? I'd love to work with you, find me here: https://t.co/9IUH5Nit1g *AmberSellers"
"@115911 taking too much $ @91839 not taking enough. Both causing me service issues and wasted time on the phone w/support. #Frustrating | @572777 What's wrong, Ryan? We'd be happy to address all your concerns, DM us. *JoanO"
"Day 7 of no serivce from Americas most reliable cell service @115911 literally paying $40 a month wifi at my own apartment. | @678497 Hi Daphne, let's see what's going on there. We want to make sure you're always connected, DM us. *JoanO"
"Thanks @115911 @TMobileHelp for running an update ""overnight"" that overlapped my 6 AM alarm clock so I overslept and was late for work. https://t.co/vCnDexmQei | @259200 Oh no! This isn't the experience we want you to have. Please DM me if I can help further! https://t.co/gLqwX4nHy4 *MontanaDaniels"
"@115911 if your website is this bad how bad is your service? No I'm not going to call I refuse to sit on hold for customer support | @240372 Hi Beth, we'd like to help. DM us, we'll help you get all set up for that trade-in. *JoanO"
"@TMobileHelp I'm having a WiFi connection issue and I need help fixing it | @477035 Hey there, I would be happy to look into the Wi-Fi for you! Send me a DM here: https://t.co/QIHNBDHoV8. :) *LaurenWalker"
@115913 it would be great if I did not have to separate my 5 phone lines from 1 account into 5 separate accounts with Tmobile in order for All 5 of my family members to enjoy free Netflix. Sharing 2 screens among 5 people simply does not work!😡 | @512063 @115913 I see your DM and I will make sure we get you all the info you need. I'll meet you there! https://t.co/PbJEgtqanO *JeromyBingham
@115714 please fix my service.. I️ can’t even use my phone at my house.. I️ switched from t mobile to you guys thinking it would help.. cmon now😢😢 https://t.co/izza8ZK6dR | @678637 Hello there! It would be our pleasure to see what we can do to fix your service. Please DM us so we can better assist you today. -Daulton
@136958 thank you for investigating @115714 on my behalf | @678638 I will be happy to assist you please send me a private message so that I can send the link for additional information. -FR
I need this Android 8.0 update. @117159 @115714 👀 | @270564 Glad to hear from you. We would be happy to look into this for you. Can you please send us a DM in which we can assist you. -NS https://t.co/rMApsV8PQY
"@115714 @sprintcare the Sprint service sucks. EVERYTHING IS SLOW! i can’t even open apps or send text while on the phone. not the mention, i got fucked over too. | @678639 Hey, I saw your post about you having issues with your service.. Shoot me a DM so that I can look into this. I am here to help. -IB"
"@sprintcare do prepaid plans include Global Roaming? Or can it added as an add-on? Thanks. | @678640 Hey! For proper assistance w/ ur queries regarding prepaid plans, u may contact Sprint Prepaid 855-639-4644. Mon-Fri 6:00 AM - 10:00 PM. -NL"
"She not the only with this problem too we don't want no problems, just service 👊🏾👊🏾👊🏾‼️ https://t.co/ATnqRf8R5a | @678641 Hey! Hope you’re doing well today. Please send us a Direct Message, so that we can further assist you. -CS"
"@sprintcare I sent ya phonee back why do ya still have me as owing anything? WHAT THE FUCK | @560010 We understand that this is very frustrating and we will like to look into your matter. Pls DM us, so that we can further assist you. -TT"
@115913 is your company policy to rip people off or is it you just don't care as long as you get money? | @229622 @115913 We strive for world class customer service. Please DM us what happened. We want to turn this around for you https://t.co/cuEwtdjPOs *DanKing
"@TMobileHelp I am getting the runaround when I call.  I want to pay off the remaining balance for the lease on my phone for the line that I moved to another provider.  Can you help? | @512338 Howdy! Send me a DM, I'm working on this for you right now. https://t.co/UOOUCn8nWm *JeremyKelley"
"@115911 what's up with the slow signal in South los angeles  ? | @678822 We want you to have the best mobile speeds across the board, especially while on the move. DM us, and let's talk more. *JeremyJ"
"@115911 @TMobileHelp your business model and plans are great but your employees and customer service is incompetent AF #Tmobile | @678823 Aww, that's definitely not the news we want to hear! Send me a DM so I can help out: https://t.co/QIHNBDHoV8. *LaurenWalker"
"@TMobileHelp  I am a relatively new T-Mobile customer and have an ongoing billing issue.  6 + calls, more than 7 hours on the phone and it's not resolved.  Customer service not following through with promised call backs etc.  Can you connect me with someone who can help? | @678824 Hey there Marc :)  We would certainly love to work with you to get info on your service.  Shoot us a DM and let's chat! *KimWilliams"
It is now day 5 since getting our upgraded @115911 phone and it is still locked and unusable. Customer care has done nothing @115913 | @239083 @115913 We want to get to the bottom of this and help. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing
@TMobileHelp told to pay $500 by the 11 th.  I do that and u shut my service off anyway.  You guys are cheats and liars. | @229622 Oh no! I definitely want to look into this together. Send me a DM! *TiannahReagor
@TMobileHelp @115911 @116988 iphone X delayed in the queue by thousands I'm told t mobile. And now I go from having a phone this week until potentiall after christmas. terrible customer service. | @678826 I hate to see that yanked back from you Mark! Shoot me a DM so I can get this sorted! https://t.co/HxATIJF0QV *KevinGray
"@TMobileHelp I am trying to check my device compatibility with tmobile, and I think your website is broken / stuck in a loop on the IMEI check page.  I have tried to use it on multiple computers, broken on each one. | @678827 Oh no!  Device compatibility is very important, send me a DM real quick and I'll take a look at that for you. :) *MeghanParks"
@TMobileHelp is there a website billing issue going on I was trying to make my payment online but it's not showing amount due or any info | @678829 Help is here!  Send me a DM so I can assist!  https://t.co/vuTPc7Xx7T *TraceyFoster
"Dear @115911 - Your store locator is freaking out, mannnn. https://t.co/glw1U6AbZ3 | @678830 We can help you get to your nearest T-Mobile store, Eric. Come on over to DM and let us check it out. *JeremyJ"
"@TMobileHelp T-Mobile... why can't ANYONE get my account straight?  This has been a nightmare since the Note 8 BOGO started.  Dozens of phone calls and multiple handsets...  and now I get a rejection letter?  Is this how you treat a 15 year customer? | @678831 Yikes, multiple issues is not the experience we want for you, Danielle!! I will meet you back in DM! https://t.co/nFCVJunANW *DJConstable"
"@TMobileHelp Hello. Need help w/BOGO offer.  It was denied and I feel lied to.  I even have a text from salesperson saying all ok. | @678834 I can check the status on the BOGO offer and give you details on your submission, Vanessa. DM me https://t.co/wnPk0Kpe5r! *BrittanyJones"
"SprintFreeMsg We have cancelled your entire payment arrangement. Your next $200.03 installment using card account **** on 11/13/2017 will not process.—— @115714 🙄can u stop | @679042 Kindly send us a direct message. We are here to help!  We need to address this, fast. Looking forward to assisting you. -CO"
@sprintcare the personal hotspot on my new iPhone is HORRIBLE. I can’t get anything to connect to it and when something does connect it’s so slow it won’t load! | @346761 Hey Nicole! Thank you for chatting with us. Allow us to take a look into this for you. Please send us a DM. -AF https://t.co/rMApsV8PQY
I️m reporting them to the BBB today RT @678642: @678643 @sprintcare 💁🏾😂 | @678643 This is not the feedback we like to hear. Send us a DM w/ your contact info and let us know what's going on.
"Screwed by @115911 this AM. Was first in line to preorder iPhone X at store. Was told Nov 3-10th it would ship. They cancelled order last night, and said they had to remake order. Now I gotta wait till Dec 6-20th. What a scam. | @679223 Hi, Will. Let us take a closer look at what happened there. DM us, we're here for you. *JoanO"
"@115911 dear, I need your support to how unlock SIM in my iPhone.. https://t.co/hIfpRZpYXa | @679224 We got you! DM us and we'll figure this out! *MelJ"
"@115911 I was told I would have 0 down on JOD because I am a well qualified customer but try to get an iPhone X and I have to pay $280 down and all I want to do is try it for a month to see what the hype is about. I don't like being lied to. I have never in the had to paid down. | @679225 Hi Alan! Since this is such a premium device, down payments are often being required. DM us so we can get you some final answers. *WhitneyJ"
"I fucking hate @115911 and their shitty service. How are they even in business🙊 | @679227 Ouch, Ale! I'm all about bringing customers the best so I want to assist. Shoot us a DM so we can turn this around. *WhitneyJ"
@115911 i have been her almost a year and ever single month is something with them!!!!! | @679228 Hi There! I'm all about a seamless customer experience so I want to turn this around for you. DM us so we can make this right! *WhitneyJ
"Wow, never thought I'd say it but @115911 is making me really consider @115725. #billingblunders | @679229 Whoa, we can't have that! We'd miss you too much! DM us so we can make this right and keep you on #TeamMagenta! *WhitneyJ"
"@115913 my name is Debra scaife Davis and I need help I'm  a long-time customer w/T-Mobile&have been screwed financially w/this company. I've talked w/many of ur employees @ T-Mobile w/no consistent, last 5 months I paid close to $2,000 on cell phone bill&phone equipment. Hlp | @679230 @115913 Help is here for you, Debra. Please DM us so we can check this out and get started: https://t.co/cuEwtd2epS *DanKing"
"@115913 hey I've been having issues with the voucher for the BOGO galaxy and my trade in | @679231 @115913 Help is here, Rollie. Please send a DM our way and we'll get to the bottom of this: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp Can use text messaging but calls drop and no mobile internet in El Paso area. Is there an outage Im not aware of? | @679232 Yikes, my friend! You need to stay connected! Shoot me a DM, so we can chat! https://t.co/s9b5I4qxPp *JamiePitcher"
@115913 any news if T-Mobile is going to carry the razer phone at all?? Or is it like the pixel and BYOD? | @173211 @115913 No news yet! Keep an eye out on https://t.co/Rs7ud2PYPg for the latest! https://t.co/PbJEgtqanO *JeromyBingham
Hey @TMobileHelp how does the jump actually work? I'm having phone issues and I'm thinking of going to get a new phone. Does the jump help with cost? | @679233 Hello! We want to make sure you have a device that works! DM for more help! *AlexGreen
"@115913 please dont limit Mexico and Canada data, or at least raise the limit, we love traveling and T Mobile should travel with us | @679322 @115913 A majority of customers (over 99%) already use less than 5GB of data across Canada/Mexico & likely won't notice a difference. *MariahDaigle"
"@115911 Most frustrating experience of my life just took place, customer support treated me horribly. my iPhone X was delivered to the wrong address and I'm being told I need to wait up to 21 days for a resolution? my CC has been charged and I do not have what I ordered. | @679541 Geovanny an investigation into your missing package needs to be updated. Please send us a DM to discuss options during this time. *JasmineS"
"@TMobileHelp Do you guys have any iPhone X in stock? | @679542 Fabulous! Thanks for doing that for me, Roberto! Let me see where we are at with that iPhone X. Be back in a jiffy! =) *JuanaBermudez"
@TMobileHelp Do you guys have any iPhone X in stock? | @679542 That iPhone X has been super popular! Shoot me a DM here  https://t.co/xKtJVNqc2V and I'll check the status for ya! *JuanaBermudez
"Hey @115911 , why is taking so long to port over a number from ATT?  I had high hopes for better service but it’s not starting out so great... | @223222 Hi Pieter. Porting a number can take up to 24 hrs. If it'a taking longer than that send us a DM ASAP. *KaeW"
@115913 get me off sprint bro . I need that new Samsung note | @679544 @115913 We've got the Magenta Carpet prepped and ready to go for you. DM us anytime to chat all things UnCarrier: https://t.co/cuEwtd2epS *DanKing
"I blame everything on @115911 @TMobileHelp y'all suck, fuck you | @572770 Yikes! Sounds like we need to turn an experience around for you Chris, send me a DM https://t.co/9IUH5Nit1g to get started. TY *AmberSellers"
"@115913 tmobile loves to go back on agreements and still take ur money | @229622 @115913 We'd love the opportunity to turn this around for you, Paul. Please DM us anytime for assistance: https://t.co/cuEwtd2epS *DanKing"
54 dias sin señal de @115714 en San Lorenzo Bo Cerro Gordo 00754 pa cuando? Pal año q viene? | @179254 Continuamos trabajando en el restablecimiento del servicio. Tenemos a todos nuestros Ingenieros poniendo todo de su parte. - CA
"@260054 Hi, I was overcharged, scammed and forced into paying for services at a Sprint store. | @679706 We apologize for the issues you have experienced. DM us your phone number so that Team @260054  may research your concerns."
"@115911 - never really used TMobile, but your seem desperate for customers and prices are high for a #Sprint  competitor. If I'm going to pay $80-100 a month might as well go to Verizon and hey better coverage. | @473284 Thanks. -Felicia R"
"@115911 - never really used TMobile, but your seem desperate for customers and prices are high for a #Sprint  competitor. If I'm going to pay $80-100 a month might as well go to Verizon and hey better coverage. | @473284 Good morning. Please access the My Sprint app to report problem areas. Tap on Help(?) and then Pinpoint your experience. -Felicia R"
@115714 I have been dealing with your customer service the past for months. 1-2 hr on phone still no resolution. Help. | @679707 Good morning.  Please send us a DM letting us know what you are seeking a resolution to. Thank you. -Felicia R
"@115913 The motorola phones we purchased at your store at the suggestion of your staff had a promotion of projectors to be sent within 4-6 weeks. 6 weeks later Motorola tells me it will be 4-6 weeks more.  This is unacceptable. Pl,ease help us get this resolved. | @679880 @115913 Help is here, Craig. Send a DM our way so we can take a look at this promo with you: https://t.co/cuEwtd2epS *DanKing"
@115911 don’t use T-Mobile they are thieves and have horrible customer service! Every month they are adding additional costs to my account for one reason or another | @679881 Hi Brenda! Billing transparency and consistency are key so I want to assist! DM us so we can get this right for you! *WhitneyJ
@115913  Good Afternoon Mr. Legere.  I am having trouble with a promotion at Motorola on a phone that I purchased at my T-Mobile store.  I am a new customer to T-Mobile and have heard nothing but glowing reports of what you have done for the company and customer service | @679880 @115913 It's super important to us that you receive all promos you qualify for. DM us and we'll check this out: https://t.co/cuEwtd2epS *DanKing
"@TMobileHelp Hi can you change the name on my 917 667 3901 phone number from Emily to Sam, please? Thank you. | @679882 Hey, I'd love to help get you taken care of today. Just DM me and we can get that done for you. https://t.co/UjLZ4Px65q *MakLarson"
When you literally debate swapping phone companies from @115911 to literally anything else because all you have with them is problems after years and years of service. | @629908 Brittanie we would never want you to experience this type of service. Please send us a DM so we can gather more info and assist. *JasmineS
"@115911 @TMobileHelp any reason why my phone is forcing me onto this WiFi network vs allowing me to use LTE? Similar complaints to @ATT online for iOS 11.1. Even after disabling auto-join, phone is forcing to connect to this network without permission. can’t forget network. https://t.co/PacRHdQt4y | @679883 Let’s make sure you are able to use your #MagentaConnections! Shoot us a DM so we can have a look! https://t.co/nFCVJunANW *DJConstable"
"@115913 @115911 I made the switch from at&t to T-Mobile with my dad under the 55+ plan. Is there anyway T-Mobile can help with paying off my lease from at&t for my iPhone? Thank you for your help John. Glad I made the switch, loving T-Mobile so far! | @679886 @115913 We're so glad to have you on the UnCarrier. Click this link to send us a DM so we can get started: https://t.co/cuEwtd2epS *DanKing"
"@115911 Worst experience ever had with T mobile. I phone 7 was broken and couldn't claim with their insurance company for some reason, they made a in-house claim and asked to keep old device which is great and said would unlock it. Now, other employee says she would block it. | @679887 Hey Sanketh, let's take a closer look at this situation. Send us a DM with the details! *KittyG"
"@115913 I made the switch from at&t to T-Mobile with my dad under the 55+ plan. Is there anyway T-Mobile can pay off my lease from at&t for my iPhone? Thank you for your help John. Glad I made the switch! | @679886 @115913 Hey there, Mike. We'd be happy to check out potential reimbursement options with you. DM us: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp what is going on with your network in tampa? | @679891 Message me on my DM link and we can run some diagnostics. https://t.co/1z5XewtUia *NicholasKale
"@TMobileHelp what is going on with your network in tampa? | @679891 Hey there, my name is Nick. Sorry to hear about the network, I'd love to check that out for you. *NicholasKale"
@115913 you need to do something with ur customer service team | @506273 @115913 We've got your back and want to ensure all is good to go. Please reply to our latest DM so we can continue: https://t.co/cuEwtd2epS *DanKing
"@115911 is a complete joke!
They have the absolute WORST Customer Care I've experienced. 
7 days to get it right.. But they can't | @539084 Ouch! I would love the opportunity to turn this around! I'll get it right. Please DM me: https://t.co/4lHu3HURzy *TylerRoquemore"
"Reason #8749376 why I hate @115725 .. getting charged double taxes for THREE YEARS only to have them say they'll ""compensate for the past 6 months"". @115714 needs to up their coverage game. 😡 | @551764 Hello there! It's a great time to switch to Sprint and save 50%! Visit https://t.co/E7BKALdZau  to see how much you'll save! - KP"
@115714 why is my line disconnected but all my other lines work??? Try to call customer service but get an error... are you being over taken by robots? | @680056 No we are not taken over by robots I will be happy to assist you. Please send me a private message so I can send secure link. -FR
"@115714  your customer service sucks this is ridiculous I've been trying to get a live person for an hour ? Any better carriers ???? | @680057 Hi Ebone, I am here to assist, please send a Direct Message. -AF"
"@115714 in addition to being number 2 in I can't get a signal on my phone - but customer service ouch, ordered new phones and sent to the wrong place. @92035 #iphonex | @680058 Hello there. Please provide a time that we may contact you  in order to resolve your concerns."
.@sprintcare @115714 I am appalled at the level of service I am receiving from your company. I have had an account with Sprint since 2012. I am trying to make an arrangement and I am getting the worst level of customer service possible. This is ridiculous. | @518734 Hey Valued Janet! We apologize for the treatment that you had received. Let's fix this right away. We are here to help! Please send a DM -CO
"I gotta call @115714 today and gtf off this contract/piss poor service | @680059 We don't want you to leave us. Please send us a private message with the details, and we’ll get this thing figured out. -ES"
"My texts are going through to everybody except my husband, and he’s getting texts from everybody but me. Anybody have any idea what the hell could be the reason? 

@AppleSupport @TMobileHelp | @412455 Yikes- if there's one person who you need to be able to reach at all times, that's your husband! Send a DM our way to chat! *SageMcGowan"
@TMobileHelp Just brought my mom to my family plan from @115725 using #getoutofthered but it looks like it may have messed up our previous promotions. Don’t want my bill to skyrocket next month. | @680183 Hey Corbin! You are an amazing part of the #MagentaFamily DM me so we can get this rocked out!  https://t.co/zthtntYav7 *ChelseaMischek
"@117543 Is there a way to see which markets have LTE Advanced and Gigabit LTE? Also which phones are compatible with these technologies. Thank you and keep kicking ass. | @188497 @117543 We'd be happy to check out the coverage in your area with you, JC. Please send a DM our way. *DanKing"
"@115913 I saw the news about the new amazing speeds, do you have a map where T-Mobile speeds got the upgrade over the weekend? | @680185 @115913 Hey there, Jenson. We'd be happy to chat coverage with you. Send a DM our way: https://t.co/cuEwtd2epS *DanKing"
Fuck T-Mobile I’m Going Back To AT&T @TMobileHelp | @680187 Hey there! We would hate to see you leave. :( Tell us what's going on! Send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker
@115913 I really want to change to T-Mobile but currently being suffocated by ATT. =[ | @680188 @115913 We'd love to see you on the UnCarrier. Sounds like our Carrier Freedom program would be right up your alley https://t.co/eHNZ49126v *DanKing
"Not a month goes by that I don't have an issue with @115714 & @sprintcare 

@116447 I hope with the increased capex spending you hire intelligent CSR reps | @173005 We apologize for the issues you have experienced. DM us your phone number so that Team @116447 may research your concerns."
"@115913 wtf is wrong w/ur company?! On hold for 15minuyes to talk to a supervisor when I️ was told a 2 minute hold to get a phone fixed that you guys sent me that doesn’t work #ihatetmobile | @680486 @115913 We want to turn this situation around for you, Sheree. Please send a DM our way. We're here for you: https://t.co/cuEwtd2epS *DanKing"
"@115911 How much do you tax in New Jersey? | @680487 Hey! It depends on what area you're in. You can go to your local T-Mobile and ask, K. *NaeJ"
@TMobileHelp when will y’all announce your Black Friday specials? | @680488 Great question!  Here's a link to all of our current promotions that updates regularly:  https://t.co/9JarWu3UDQ. Check it out! *KimWilliams
@115911 what is up with this speed? https://t.co/D42XpmzsZe | @680489 Hey! Let's get those speeds back up for you - send us a DM with your location and we can get started for you! *TerriL
"@TMobileHelp will you guys have some special iphone deals this black friday?🤔😏😏😏 | @157326 Promo's are always exciting! Send me a DM, I would love to go over how to keep track of our offers! https://t.co/QdMOv3n1EU *PeterLabrecque"
I’m having a full blown convo with @TMobileHelp on the app with Brittani about what color iPhone 8plus I should get lmao I love @115911 💕💕💕 | @680491 Haha! Thanks so much for the shoutout! We love you too! If there's ever anything you need just let us know! We're here 24/7! :) *ChrisTarbox
Wow @115911 is really frustrating and annoying to work with. First the manager is calling me a liar for his mistake and I keep being sent in circles. Cool 🙂 | @680493 Please tell us more. DM us so that we can talk details. *KaeW
"@115911 why do I have international call charges on my account when I have it blocked?😢 | @680494 We'd got to find out, Ankush! Consistent billing is super important to me so I want to get this right for you. DM us, let's chat. *WhitneyJ"
I actually liked @115911 but after today most likely switching fucking dumbasses 🙃🙄 | @680495 What's going on Shamara? Send us a DM with the details so we can turn this around for you! *KittyG
"@115913 Is there anyway that I could get an extension for my extension just lost my job. 🤦‍♂️ | @408563 @115913 Hey there, Edwin. We're here for you and would be happy to check out potential arrangement options. DM us: https://t.co/cuEwtd2epS *DanKing"
"it is almost comical how terrible @115714 service is. Its literally 1 day since I switched, and I'm already regretting this decision... #DOESNOTworkforme | @680713 This is definitely not the perception we want to have from any customer. Please send us a Direct Message, to further assist you. -JE"
"it is almost comical how terrible @115714 service is. Its literally 1 day since I switched, and I'm already regretting this decision... #DOESNOTworkforme | @680713 We hate to hear you feel this away about your services. Is there something we can help fix today?"
Wondering why @115714 charged me for a canceled line still.. check your account guys...👀 #sketch | @680714 This sounds like something we need to look into. Please send us a DM lets investigate. -CW
"@ATT then force them to pay outrageous amounts for service this is ridiculous @115714 what plans do you guys offer?? | @680715 Hi! In order to see the offers we have for u, feel free to visit our web page at this link: https://t.co/9ZG0QCdTY7 :) -AP"
"@115911 towers must be down on the Olympic Peninsula in Washington!
#NoService #BorrowingnlNeighborsWi-Fi | @680918 Let's take a look into your immediate coverage area. Send us a DM so we can get started on a coverage resolution ASAP. *JasmineS"
"Sometimes I feel like I know more about @115911 plans and upgrade offers than 611,,. | @680919 We want you to be knowledgeable but we should be the experts! Send us a DM so we can assist with any concerns you may have. *JasmineS"
"@115911 T-Mobile i need your help family | @470229 We always look out for our family, whats going on? *MelJ"
@TMobileHelp how i just paid my bill a week ago and my data gone? what i give y’all money for? reset it now it’s been done before so do it again or i’m taking my money to @117735 https://t.co/xDGPN8nryU | @481749 T-Force is here to make sure that you stay in the fast lane! DM us and we'll get right to work :) https://t.co/hpGGTthdHr *TanyaFalandysz
@115913 @115911 come on fix the iPhone mobile app every time I go to use it it tell me to go to the internet and yes I have updated my phone you app | @273749 @115913 We want the app working great for you. Please DM us so we can check this out: https://t.co/cuEwtd2epS *DanKing
@TMobileHelp @115913 You guys are once again charging me for apple care.. you lost my #iPhoneX pre-order and wont be delivered for another month at the earliest. Please remedy immediately. | @200402 @115913 It's super important to us that your account is set up just as it should be for you. We'll be meeting you back in DM ASAP. *DanKing
@115913 all to tell me I️ can’t exchange a phone in store...STILL on hold second time in two days I️ have had to spend over 20 minutes to get nowhere https://t.co/zkyx73hFkn | @680486 @115913 We want to check this out and help in any way that we can. Please click this link to send us a DM: https://t.co/cuEwtd2epS *DanKing
"Share this appalling action on @115911 we go 18 months later, they are charging my deceased sons cell bill after they asked for obituary | @680922 Hey Lauren! Please send us a DM so we can assist you further! We look forward to chatting with you! *MarissaChavez"
"I got me a #GalaxyS8Plus in the summer and told myself I wouldn't upgrade for 2 years, but now I can't resist the #GalaxyNote8 @115725 @115911 | @680923 LOL. It's so hard to resist! I'm with you! Let's take a look into your upgrade options. Send us a DM. *JasmineS"
"I got me a #GalaxyS8Plus in the summer and told myself I wouldn't upgrade for 2 years, but now I can't resist the #GalaxyNote8 @115725 @115911 | @680923 LOL. It's so hard to resist! I'm with you! Let's take a look into your upgrade options. Send us a DM to get started. *JasmineS"
"@TMobileHelp A little experiment: Could you reply to this tweet using more than 140 characters? Or does your client ""Lithium Tech."" not support it yet? | @680924 We work to keep our tweets tight! :) Please hit me in DM with any account questions! https://t.co/CpepB4KjFi *BrianBenderski"
"i️ hate @115911. it’s always some shit with y’all 🙄 | @680925 Whoa! We gotta do something to change those feelings! Send us a DM with what's going on, we've got your back! *KittyG"
"@TMobileHelp I need someone to DM then give me a call. Yall followed me before but had that account deleted. | @680926 Hey, there I'd be more than happy to help. Please shoot me a DM so I can see what we can do for you https://t.co/HgDqRFVqeJ *MarcoMalp"
"@TMobileHelp heyoh... can you folks check out why the LTE in the Columbia, MD area, zip code 21046 Broken Land Pkwy and 32 is at a 3mbs crawl? I had to switch my APN to ipv4 and even that's struggling at 14mbps... been happening a lot more frequently :( thanks! | @680927 Oh no! Let's definitely look into this! DM me! https://t.co/86MicZnF9C *WarrenCamp"
"I️ don’t enjoy doing this, but @115911 local stores need to level up customer service. I’ve had to call 611 FIVE times already to fix stuff | @680928 You should definitely be receiving only the best services possible. We're always here to assist you as well. *KaeW"
"Am I able to text people with international phone numbers, @115911? Or only American numbers internationally (as in wherever I am)? 🤔 | @566723 Hey! You can text an international number with additional cost, Monica. Hope that helps! *NaeJ"
Well @115911 @115913 has dropped the ball on a business account with 15 lines who wants at it? @115714 @115725 @ATT | @680981 We'd love to have you in the Sprint family. Click here to learn about the current promotions: https://t.co/CMQUevkx20 . - AA
Well @115911 @115913 has dropped the ball on a business account with 15 lines who wants at it? @115714 @115725 @ATT | @680981 @115913 Hey! We're here for you and would love to help turn this around. Please send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"I don’t understand why @115714 had me pay for overnight shipping of the iPhone X even though it says they’re unavailable and may take a week or even three weeks. 😐😕 | @680982 Hi there! Please send us a DM, so we can further assist you. - LP"
"@125241 hay alguna avería en Barceloneta? La señal se habia arreglado pero esta última semana ha estado pesimo :( | @680984 ¡Hola! Para nosotros sera un gusto poder ayudarle y verificar esto. Por favor, envíenos un mensaje directo para mayor asistencia. -JM"
"Hey @115714, what’s going on? I don’t pay 70$ a month for LTE data for things to be loading at “1x” speeds. | @680985 Hi there! We want to help! Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F."
"@sprintcare can’t use my cellular data at all!!!! My bill has been paid. I can send regular texts, make and receive calls, but I can’t send iMessages or do anything that requires data at all!!! This is very irritating. | @680987 Hi. We got you! How long has this happened? Is it happening in one or multiple locations? - WR"
"as a reward for my customer loyalty for upgrading 2 devices within 1 week with @115714 I have spent approximately 6 hours either on the phone or on the live chat trying to get everything activated, correctly billed, and set up. Cheers! Gotta love customers! NOT | @550623 Sprint values your loyalty & business. We'll like to look into any unresolved issues/concerns you may have. DM us for assistance. -SD"
.@AsurionCares & @sprintcare is trash service still haven't even received the confirmation email so that i can pay and get my phone | @628655 Have you tried accessing the site: https://t.co/lMV5E1Mnn3 to review? - GS
"@115714 literally is the worst phone provider i've ever had. I sincerely hope none of my friends have them, straight up TRASH. | @681190 What's happened to you? Why do you say these things? We'd like to help. - JM"
@115714 tryna be my friend | @681191 Hey! Is there something we can help you with? Let me know! -ND
@115714 Your service is terrible. | @681192 Can you please send us a DM so that we can verify what's going on with your service? -BJ https://t.co/rMApsV8PQY
I went to @115714 6 times in October let’s give them hell https://t.co/iom897Z6yB | @510632 Hey! What seems to be the issue? I want to help you! -ND
"@115714 service is really like a slow jog or power walk, I’m getting tired of y’all smh | @502074 We definitely want you to have amazing coverage! Shoot us a DM with the zip code so we can take a look into the area. -GB."
"@115714 I need to contact your corporate manager @92239 he and Frank, the want who brought me over sprint are not returning my calls. This is urget | @681193 Good afternoon.  Did you happen to get Anthony's last name?   May I ask,  what does this matter concerns? -Felicia R"
@115714 absolutely sucks | @681194 This is not the type of feedback we like to hear. Could you DM why you feel this way? -MG
"@sprintcare Is there an issue with the service near Sperry, OK? | @681195 Greetings. We'd like to review this matter. Please, DM us to further assist you. -JT"
"I think two cans and a string will have better service than @115714 🤦🏽‍♂️ | @496669 We'd gladly look into that. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@sprintcare & @115714 took the time and energy to make things right -- feeling less angry. https://t.co/bcmGcPPEwR | @451280 We LUV our customers and I am glad we were able to show you how valuable you are to us!  Thank you for being a great Sprint customer!
"I called today because of my bill and they told me well we no longer see and outage, but that still doesn’t account for my 3-4 weeks of hour left reception and sevice @115714 | @448318 Hi. Thanks for reaching us .Please send us a Direct Message, so that we can further assist you. - JM"
@sprintcare https://t.co/X3dUS1eSFH | @681196 Hey! What's going on? Please let us know to assist with this matter? - EG
"Yes broo Samee!! That shit is annoying https://t.co/mco5rIKRvw | @681198 We'd like to look into that. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@sprintcare  I haven't been able to make or receive a calls on this garbage network here in metro Atlanta since November 7th. Text messages and data have been spotty at best and calls to  tech support have produced nothing but unanswered tickets. I am not alone in this fiasco. | @675163 We understand your concern. We'd like to review this matter, please DM us to further assist you. -JT"
"8 employees, only one person being helped while everyone else plays on their phones. Seriously, @115714  ?? https://t.co/ChnG0akMe0 | @681199 Hey there! How're you doing today? Were you able to receive assistance on the store? -DM"
"@115714 your connection sucks | @681201 Hi Jenah, thank you for reaching out to us. Could you elaborate on the connection issues you have been experiencing? -AK"
"@115913 Mr. Legere it would be nice for your company to do something special for customers who have been with Tmobile 15+ years. I think I've been a customer since 2001.

#Loyalcustomer #Tmobile | @681366 @115913 Wow, 15 years is outstanding, John! Make sure you #GetThanked weekly by downloading the T-Mobile Tuesdays app. *TaylorBest"
"@115911 switching from t-mobile to a different carrier due to no coverage. How can I log into my My T-Mobile to check my bill? | @681369 Say it isn't so, Angelo. We wish we could be there for you at all times. Send us a DM and let's chat more. *JeremyJ"
"@115911 is the site down cause I am trying to make a arrangements pay but it still loading https://t.co/Ax7Wk1G7Nw | @178335 Let us check this out for you, Vince. Come on over to DM and we can take a closer look. *JeremyJ"
"Hey @115911 you need to realize #Denver is over crowded now and calibrate your towers or find extra space on them. It's  really getting irritating that your service doesn't work downtown. | @681370 Lets check this out and see whats going on Robert, DM us! *MelJ"
"I'm ready to sue @115911 they on some stuff | @681371 Mandy, what's going on? We're absolutely here to help! Just send us a DM :) *KittyG"
"Hey @115911 - is your 2 for $100 deal coming back? Was going to switch but now it's more expensive. Maybe #BlackFriday? | @681372 Great question! We would love for you to make the switch, I will meet you in DM in just a moment! *Ashley Lingley"
"@TMobileHelp hello, please see my dm. Thanks | @284842 On it! *TiannahReagor"
"@TMobileHelp Help 1. https://t.co/K2yXvknAvH says I have a phone in cart 2. I didn't put one in a cart 3. I cant find the cart 4. It rejects my COA | @312635 Woah, that's not the experience we want for you! DM us and we'll get right to work! https://t.co/hpGGTthdHr *TanyaFalandysz"
Just discovered @115714 was supposed to send me a prepaid card for switching to them back in February... They never sent me one & now my old T-Mobile account is in collections 😠 | @454837 Hey Tanka! We are sorry to hear this happening to you. Did you submit the final bill and do the registration on https://t.co/9ABiXqmY33? -CO
"I would love to pay my bill @115714 but your website still isn't accepting payments... | @681599 Todd, did you know you can call *3 on your device to make a payment? Well you can! Hope that helps. -KC"
"Ay @115714 your customer service is trash | @681600 This is  concerning to hear. Please send us a Direct Message, so that we can further assist you. -JE"
After 17 years I finally let @115714 go | @425149 We hate to hear we lost you as a part of our Sprint family. Always remember you are always welcome back to Sprint if you like. -NR
"@sprintcare Sprint 1 Year Free - Bring Your Phone promotion is a big fraud. Sprint refused to upgrde my phone & keep the same free unlimited rate plan. The terms clearly indicate that I should be able to upgrade after 120 days and keep the free unlimited promotional rate. | @681601 Sounds like something we need to look into. Please, send us a DM to further assist you on this. -MH"
"@sprintcare why is it that I have outages & LTE drops to 3G in America’s current “it city” of Nashville & surrounding areas?  Customer for 20 yrs & service here the last couple have sucked. | @681603 Hey there! Thanks for reaching. Let us figure out what is happening. Please, send us a DM to further assist you. -MH"
"@115714 your payment system is garbage. Every time I try to save a new card, it says I didn't enter an expiration date and doesn't let me continue. And yes I did put one in. | @681604 Hi Joe! Please send us a Direct Message so we can get you over to our secure forum and further assist you. -C.H"
I want to switch networks because @ATT @117735 has shown me countless times they don’t care about their customers! Which one of y’all have the best offers @115911 @115714 @115725 | @681605 Thank you and welcome aboard. -Felicia R
I want to switch networks because @ATT @117735 has shown me countless times they don’t care about their customers! Which one of y’all have the best offers @115911 @115714 @115725 | @681605 Sprint is offering 1 year of free service if you Bring your Own Device.  Get started at https://t.co/cLSUsitfDr. -Felicia R
"I was with @115714 for 6 years. Loved it. Even referred friends to them.
Bc of pricing and better network, I️ am now with @127051. 
If you’re thinking about going with @115714... be warned. This is not how you do business. https://t.co/nX3TyL3isK | @414293 Justin, I'd like to take a look into this for you. Send us a DM. - JM"
The man at @115714 definitely ruined my day yesterday...i cannot wait for my contract to be up | @681606 We hate to hear you wanting to leave sprint. How can I help you today regarding your services?
"@115714 what's the point of paying for service when it NEVER WORKS. | @681607 Sounds like something we need to take a look. Are you having issues with the Data, Talk or Text? Please let us know to assist. - EG"
"@115911 @115913: @6178: 2441 N Maize Rd in Wichita Ks refuses to accept T-Mobile Tuesday coupon, in person. #TMobileTuesdayfail  #disapponted #reindeerpillow #😕 | @137972 @115913 You need that pillow. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
"Sorry @115913 @115911, no #uncarrier for me. I've got to stick with AT&T | @467824 @115913 We certainly don't want to see you go - I see your DM and will meet you there. https://t.co/93XwcSKFIy *RayButler"
"@115911 hi T-Mobile my camera screen is black | @423227 Let's take a look at it, DM us. *JoanO"
"Day 10. Still caught in call center limbo. @115911 still can't seem to fix my very straightforward problem. ¯\_(ツ)_/¯

@115714 @ATT @115725 Anybody want a new customer? The Uncarrier is being very carrier-like. @139703 @115913 | @659220 @139703 @115913 We absolutely don't want to see you go, Nathan. We're here for you and want to help. Please reply back to our latest DM to continue *DanKing"
So it turns out @115911 @116602 really is not free if you have more than 2 phone lines!😡 Impossible to share 2 screens with 5 people! Are there any other carriers out there that wants to earn our 5 iphone lines with unlimited data business? @115725 @115714 @117735? | @512063 Netflix on us  *is* free for a single Netflix account - shoot me a DM and let's chat. https://t.co/93XwcSKFIy *RayButler
So it turns out @115911 @116602 really is not free if you have more than 2 phone lines!😡 Impossible to share 2 screens with 5 people! Are there any other carriers out there that wants to earn our 5 iphone lines with unlimited data business? @115725 @115714 @117735? | @512063 Great to know that you're interested to join our company. Please check our amazing offers here: https://t.co/tFcp64NxE0 . -AG
"T-Mobile made a branded budget phone with magenta highlights https://t.co/E8F48ImCMe hopefully this baby is on the 600mhz ready for 5G?...@115913 @117540 | @297389 @115913 Great question. While this phone won't be 600 MHz compatible, it will have access to Extended Range LTE on the 700 MHz frequency. *DanKing"
"@TMobileHelp  I was out of the country, placed service on hold, Just got back, found out that the hold was undone, I lost my phone numbers and now on a collection with a bad credit mark, I call Tmobile and it seems no one knows how to help me.  need my numbers back, credit fixed | @681745 No one wants to give everyone a new phone number! Shoot me a DM and I'll dig into this! https://t.co/i0i27Ors9t *AdamJudge"
@115911 & @115817 pissed me off... | @644195 We can't have that! It's all #MagentaLove here! DM us so we can make it all better! *WhitneyJ
"Cancelling my @115911 service ASAP. A huge thanks to the employee that explained JUMP! in-depth and made me realize how hard they're screwing over customers. Good thing @169291 stepped in!

Tip: Check your total lease amount against your monthly payments. | @681746 That's definitely not the impression we want you to have and are here to help. Let us know what we can do to assist, by sending a DM. *JPL"
"THIS IS WHAT U GET FROM @115911 SEE THE RED. Never got that with @115725 if u are in #NH DON'T USE @793.mobile they don't care oh and I was 2 days late with my bill got a Nasty .. if u don't pay we will shut u off.. https://t.co/N0ElPVzC8C | @219739 Totally understand the need to have reliable service, and I want to look into this for you. Shoot me a DM, so I can check this out. *JPL"
"@TMobileHelp just got off the phone with Joseph on customer service completely unhelpful and he was quiet sounded he didn’t give a crap about me trying to add a line. Guess I’ll be going to @ATT | @360370 Wow! We don't want you to feel like that! Send me a DM, I got you 100% https://t.co/UOOUCn8nWm *JeremyKelley"
@115913 you got to do better with your customer service team. I will be canceling my services after today. Highly upset and disgusted. | @681747 @115913 We're all about providing world class customer service. Please DM us what happened. We want to help: https://t.co/cuEwtd2epS *DanKing
On the phone now with tmoile for two hours as well as using their customer support through twitter have gotten NOWHERE!!!!! @115913 | @680486 @115913 We want to make sure you're provided a resolution. I just sent a reply to your DM and will meet you back there. *CassyFitzgerald
"Kind of annoyed that in Mauston I had to manually set my phone to @115911  because all it would find was BTW, which only does Edge. TMo has LTE. I was just off 94 which has TMo coverage too. | @380755 Let's make sure all of your settings are updated Addie. Send us over a DM for assistance. *JasmineS"
I have been on the phone with @115714 for an hour and a half trying to become a new customer and I have never been more frustrated in my life 🙄 | @682032 Hello! Were you able to have assistance over the phone? -DM
@115714 im so tired of you business. All you do is fish money out of people. this past year of service with you has been horrible. | @682033 Hello there! What is the issue that you're experiencing? -DM
Sprint working my last nerve right now. @115714......I’m not getting what I paid for!!! | @566913 Hello there! What exactly is the issue that you're experiencing? Please send us a Direct Message to further assist you. -DM
@115714 @sprintcare somebody can tell me how much time I need to be waiting? My problem whit data and calls continue and u guys can't give me an answer!! | @568231 I would be happy to look into that for you.  Please send us a dm so we can get your account information and assist you.
@sprintcare I just ordered four phones for pickup today with four new lines. 12:30pm pickup appointment. I showed up and they only have three of the four phones in stock. Why did you let me order online if the phones were never here to begin with? | @222827 We are sorry to see this. The store should provide you with an estimate time in which the device will be available. - GS
"I never had such much issues with @115714 LTE. Waiting 15 MINUTES TO LOAD A DAMN TWITTER PICTURE. 🤨#foreverloadingScreen #hateYou #FixIt | @682034 Please send us a Direct Message, so that we can further assist you. -BJ https://t.co/rMApsV8PQY"
@115714 you have the worse service ever | @682035 Hello there! How can we assist you? What is the issue that you're experiencing? -DM
"@115714 quick ? If I am required to put down 275 for a iPhone X do I still need too if I take advantage of the 350 trade in? | @682036 Hey there! Hope you’re doing well today. Please DM us, due to the character limitations we won't be able to share full details. -MH"
"@115714 quick ? If I am required to put down 275 for a iPhone X do I still need too if I take advantage of the 350 trade in? | @682036 Hey there! We received your DM, but we've been unable to answer, please follow us @sprintcare and let us know. -MH"
@115714 your stores are so worthless. How does a phone store not have Sim cards? New Pixel XL2 and the store in downtown SF has no Sim card for it. This is ridiculous. I should switch to @115725 | @682037 Also you can order through Telesales at 877-746-8249 -FR
@115714 your stores are so worthless. How does a phone store not have Sim cards? New Pixel XL2 and the store in downtown SF has no Sim card for it. This is ridiculous. I should switch to @115725 | @682037 I would like to direct you to https://t.co/xy8wposkel you can call first and make an appointment as well. -FR
"If you’re in Columbia be sure to stop by the Sprint store in Cayce and ask for Shakela. If you’re looking to upgrade, port over or add a line to your service. https://t.co/wvPFS27p4p | @682038 Thank you so much for the feedback!"
@115714 @sprintcare absolute worst customer service!  55 minutes all the way to supervisor with no resolve.  @115725 how's @VerizonSupport?  #newcustomer | @682039 Hello there! We would hate to lose you as a valued Sprint Customer. How can we help you resolve any issues you may have? -Daulton
"Dear @115714 your service is terrible. I'm supposedly in an LTE area and all I get is ""extended"" or ""no service"" ??? This isn't my phone's fault, it's your network. I never had these problems with @ATT https://t.co/sZN3fXt3QS | @682040 Hello. Please, DM us with some more details about this to address this concern. - GS https://t.co/rMApsV8PQY"
"@sprintcare 17 years & I'm going to do EVERYTHING I can to get out of my contract I was bait & switched into. 4 calls to customer retention all with promises to fix my bill & call me back & I've heard from NO ONE!! 1 rep actually said she can't honor what another rep promised! | @600885 Hi Lisa, This concerns me , please send a Direct message so that I can get more account details. -AF"
i want my iPhone X already :(( @115714 | @682041 Hey there! Would you like details about your order? Keep checking it at https://t.co/RDgqxv7W9w and also by using the Live Chat there. -MH
Been otp with @115714 all day and still haven't been refunded my $520 😩 | @682044 This sounds very concerning! AJ please elaborate on your problem in a DM so that we can help. -KC
"@TMobileHelp so we have a big problem you send my wife her phone I got her for her birthday it came with a cracked home button and now between the apple store and t Mobile we have to pay for a lagging phone | @353359 Oh wow! You're right, that's a huge problem. Meet me in DM and I can take care of you. https://t.co/nofhK4Kr3A *AmarizLugo"
"@TMobileHelp hello can someone please assist with a issue I have | @521499 Have no fear, T-Force is here!   Shoot me a DM and I can assist with any issues.   https://t.co/CpepB4KjFi *BrianBenderski"
"@TMobileHelp T-Force, any tower outages reported for Austin, TX? LTE signal dropped from full, to barely 1 bar in last hour. Thx. :-) | @682071 Oh no Travis, let's see what is going on! Can you shoot me a DM and we will take a look https://t.co/BVna4Qt4At *ErinMadigan"
@115913 @115911 you guys need to do something about your store in Tuckerton New Jersey I just called to see if there was an iphone available and the girl working said yes we have it but you should know I’m on break until 845 it’s only 4 oclock who takes a four hour break🤬😡 | @185096 @115913 It's important to us that you have a great experience no matter how you reach out to us. Please DM us: https://t.co/cuEwtd2epS *DanKing
"@TMobileHelp Hi, I ordered Pixel 2 before 2nd Nov. Phone is due for delivery on 17th Nov. Am I eligible for Tmobile's 50% discount offer on Pixel 2? | @682072 Thank you for reaching out about this and I see we have your DM! We got you there and will address all your questions! *JonathanMacInnes"
"@TMobileHelp I am irate, called 2 days ago they said i could trade in iphone 6 for 8 300 dollar credit - now it is just X. Help. | @682074 Hey! Send us a DM and we can take a look. https://t.co/WZM6cbcgHU *JonPorter"
"@115911 has gotten the same attitude as Verison and AT&T. Time to start looking for new service. Take all 6 lines and switch. | @682075 We only want to have a winning attitude when it comes to your mobile moments, Richard. Send us a DM and let's talk more. *JeremyJ"
"@115911 no service or nothing on my phone from jacksonville fl 32256 | @550653 I know you need to stay connected and want to make sure we get this figured out. Please send over a DM, right away. *JPL"
"@115911 needs to improve their customer service drastically. #itsucks | @682076 Hey Gabriel, we don't want that to be your experience! Send us a DM with more details on what's going on so we can chat. *TerriL"
@115913 just had some crappy online customer service via chat box. Customer since 2002 | @230933 @115913 15 years is incredible. We want to turn this experience around for you. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing
"@TMobileHelp hi there, I think I'm missing some kickback credits on my account... help?? thanks! | @394857 Never fear! #StellarSellers is here! Send me a DM https://t.co/9IUH5Nit1g and I'll locate any missing credits ;) Thanks! *AmberSellers"
@TMobileHelp how much for 2 lines? Annnddd gooooo #switch | @682077 Hey!! I would love to discuss our rates and benefits with you! =D Send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker
"@TMobileHelp Felicia did an awesome job assisting me! She was super personable and answered all my questions. 👍🏽👍🏽 | @682461 As my favorite Friend might say ""Could we be any more UnCarrier?"" Thanks for the props! *KyleVesely"
"@115911 needs to stop selling phones known to be defective. Then ask customers to shell out more money to resolve the issue. #TMobile #TMobileBS | @682462 Whoa, Jermaine! This looks serious so we've got to get this resolved. Send us a DM with details so we can look in to this matter. *WhitneyJ"
"@115913 
Please explain to me why I'm getting charged $48 for calls thanks I've got a plan for that I'm paying $25/Mt on???? This was the reason I switched from #Sprint to #TMobile to get away from this type of s***! https://t.co/T6g3xsnh5u | @682463 @115913 We're all about making sure you're being charged correctly. DM us and we'll get to the bottom of this: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp your customer service is horrible, they hanged up on me while I was explaining my issue | @682464 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks"
"@115911 is t-mobile network down in Los Angeles, haven’t had data in passed hour | @682465 Let's check that out, Daisy. DM us, we're here to help. *JoanO"
"When the customer service rep ends the call with ""Take Care. Stay Gorgeous."" and immediately brightens your Monday. @115911 @TMobileHelp https://t.co/fLJdzL6hkl | @682466 Always fun to brighten your day! Send a DM if you need us. https://t.co/dPHUAru2pc ❤️❤️ *MikeVance"
Still in @TMOBILEHelp customer support hell. | @239165 I'm here for you! *TiannahReagor
"Why is it that whenever I go to a @115911 store I the staff there stares at me instead of asking if I need help? Y'all teach them to behave like bartenders? | @682468 Hi JC! We believe in action on #TeamMagenta so we're all about delivering amazing customer service! DM us, we'll make this right! *WhitneyJ"
"@115911 why do I pay for unlimited data for my phone to work better on shitty wifi😡 | @682469 Hey, let's change that for you! We want to give you a stellar experience all around. DM us and we can work together! *TerriL"
"@115911 u guys suck big time | @676124 What makes you say that, Luis? We're here so you can have the best experience with us! DM us so we can chat. *TerriL"
"Convinced @115911 Doesn’t Work In Queens,NY 😒 | @682470 But it does! Let's take a closer look at your connection. Send us a DM for assistance. *JasmineS"
"One last chance to extend a big fuck you to @115911 before they disconnect me tomorrow for roaming because their own network is shit. They'll lose a customer and my business because they have such a stick up their ass about roaming. | @682471 We certainly want to get this worked out, so please send us a DM and we can chat further. *JPL"
@115714 Dear sprint is has been 3 years now you have been upgrading the towers in my area and still no positive results..... | @682507 This is concerning to us! We'd like to take a look into this for u. Please send us a PM to further assist you. -AG
"@sprintcare can you please find my iPhone X I ordered it 10 days ago and there is no updates on any of the iPhone besides saying ready to ship. | @682508 Hey there! I would like to verify this for you. Please send us a Direct Message, so that we can further assist you. -DM"
"@115714 ... every month, it’s becoming a pattern... I JUST paid my bill yesterday why my shit loading so slow😭 yall some liars | @369596 This is not the type of feedback that we like to see. Please send us a Direct Message, so that we can further assist you. - RU https://t.co/rMApsV8PQY"
"Start of week 2, waiting for my iPhone X from @115714 . And before you say anything @sprintcare tech i ordered at the store so you cant help me at all lol. unless you can bump me in front of everyone else :) | @471252 Hello there! I recommend you to approach to the store, so that they can verify this and tell you when the device will be arriving. -DM"
@115725 @115990 has DO NOT come to Verizon store on LaCienega and Beverly. 3 mistakes in under 30 min & not even store manager smart enough to fix it. Calling @115714 @115911 today. #shameonverizon | @682510 Please visit https://t.co/0qT1rLkaCf -FR
@115725 @115990 has DO NOT come to Verizon store on LaCienega and Beverly. 3 mistakes in under 30 min & not even store manager smart enough to fix it. Calling @115714 @115911 today. #shameonverizon | @682510 Please come see us we will be happy to have you as a customer. We offer great plans at a very affordable price. -FR
"I️ use a megabyte and I️ experience reduced speeds @115714 https://t.co/P1m86nFAPb | @682512 Hi. Please note that you may experience reduced speeds at times only after reaching the 23GB mark. If you are having issues now, DM us. - GS https://t.co/rMApsV8PQY"
"Pretty pitiful signal here, @sprintcare.  One of the busiest intersections in a major city. Philips and Greenland 32258. Reliability does not equal availability | @181292 Please send us a Direct Message, so that we can further assist you. -BJ https://t.co/rMApsV8PQY"
"@sprintcare my phone isn’t working | @464838 Hey there! What is the issue with the phone? Is it related to voice, text or data? -DM"
"Hey @115913 it's getting really tiring of having to call @115911 customer care every month to fix my bill. Good on paper fail in executuon. | @682819 @115913 I want to get this bill sorted out once and for all, Anton. Please send a DM our way; we're on this. https://t.co/lH0SH5fy2m *MikeRice"
@115913 if I have to buy specific T-mobile phone to use the mobile phone data then you are doing something wrong with your business. | @682820 @115913 I want to make sure you're able to use your service. Please DM us; we're here for you. https://t.co/lH0SH5fy2m *MikeRice
"And I do not intend on shutting up about this ANYTIME soon. @115911 @TMobileHelp here I come. https://t.co/lJcQwnyOka | @186557 We would love to have you join the Magenta family!  Send me a DM, and we can get started!  https://t.co/QdMOv35qgk *PeterLabrecque"
"@TMobileHelp thank you guys again for everything go #MAGENTA T-Force! | @682821 Thanks for the shout-out, and if you need us you know where to find us :) *JohnWard"
"@TMobileHelp I bought a new iPhone and it doesn’t have the “I” glitch. 

I want a refund. | @682822 Well played, sir! Well played! 😉 *MattHargleroad"
What is up with #TMobile's iPhone update that now inserts weird characters and makes #texting VERY inconvenient? @115911 #iphone #stopit https://t.co/RWpSSc36al | @682823 We want to be sure your messaging experience is top notch. Send us a DM and let us check this out. *JeremyJ
"@115911 customer service that only gets worse as you problem is escalated! All I want is a shipping label to return my phone! | @682824 We'd be happy to help you with that. DM us, we're here for you. *JoanO"
@115911 should not have a big stick up their ass about roaming but they do. Phones service should not be hindered by borders. But I guess Tmoblie is content being shitty and average. | @682471 We're here to turn your experience around for the better! Please DM us and I'll meet you there! https://t.co/ajg0boXCWT *TanyaFalandysz
"It’s about time to switch because @115911 customer service is poor, rude, and unhelpful. #badcustomerservice | @263320 That type of service is never acceptable, and we want to hear your feedback and ensure you are taken care of. Send us a DM. *JPL"
@115913 so I don’t qualify for switch to from red promotion because I have an iPhone 8 plus? | @682825 @115913 We're here for you and will continue helping via our DM thread. We'll be replying back there ASAP. *DanKing
"@115911 I don’t have a problem paying a restocking fee when I’m told UPFRONT before finishing a transaction, I do mind when I’m not forewarned. So yes. Bit of a sticker shock. I also have a problem w/stores who send you back to the original location even if theyre corp store too | @352596 Definitely hear what you're saying, and would be glad to get your feedback. Send over a DM, so we can chat furthe... https://t.co/Jz0Gz7vlXD"
"@115911 worst phone company lmao | @682828 What makes you say that, Rique? DM us, let's chat about it. *WhitneyJ"
"Dear @sprintcare, you all have sent me (2) RETURN KITS over the past 3 weeks & none of them are large enough for my iPad. I’ve called you guys 3xs to stress that I need a larger kit but still, I receive these. Can someone help??? https://t.co/sm313KmjOQ | @373856 Hi there! Please send me a DM, so we can further assist. - LP"
@sprintcare I have never received a return kit and when I select the option to order or reorder there is no orders to select from.  My concern is that it's been 30 days and I want to ensure I won't be penalized for this error. | @249868 Hello I will be happy to assist you is the order kit for a phone that you are returning via phone sales or on the internet. -FR
"@sprintcare here’s a start your own cellphone starter kit that’s far more superior than sprint network...IJS https://t.co/dQ1Lg2Wl8z | @683142 Hi There! Let us know what's happening with your service, send us a DM for further assistance. - CE"
"it’s almost 2018, why don’t I have service to make a call in Walmart??????? @115714 | @683143 This is not good to see. Please, DM us to review the location. - GS https://t.co/rMApsV8PQY"
"@sprintcare c/s is #1 at dissatisfaction, can you make a difference #sprint | @683144 Definitely not the way we'd like you to feel about Sprint. Please send us a DM so we can further assist. -AT"
@116447 explain this one why is sprint charging 143.89 tax base on iPad Pro 12”9 64GB full price and 24 months installment and att Verizon Wireless https://t.co/WwVVtTIlTz and T-Mobile same area New York City charging  the correct tax 82.45 ... | @127867 We apologize for the issues you have experienced. Team @116447 will reach out to you to address your account concerns momentarily.
@sprintcare sprint service only works when you are sitting directly on top of their tower....🤦‍♂️ | @683142 Hey! Are u having problems with ur services? Send us a DM giving us more details on what makes you do posts like this one. - CE https://t.co/rMApsV8PQY
@115714 how much better are you then t-mobile? | @683145 A lot! Give us the opportunity to show you our best. - CE
Customer service with @115911 sucks sometimes 😒 | @683166 No way! What's going on? Shoot us a DM with more info and we'll assist you as soon as we can. *ValerieP
"@115913 hi John was wondering maybe of you could help. Everyone says there is no way they can help. Maybe you have special powers. | @521499 @115913 We're here for you and we'll explore all options, Victor. We'll be reaching out in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 wow, after waiting for almost a month, my order was cancelled out of the blue. Cust svc response was - tough luck. | @683167 @115913 Let's get to the bottom of this and sort out this order, Jorge. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@158861 @TMobileHelp I've had 3 LG v10 phones all with the boot loop issue in < 2yrs. Now the 3rd one has died from the same issue...and I'm told sorry, you're out of warranty now. The LG boot loop should be a class action suit at this point. | @683168 I don’t like the idea that you don’t have a phone. Please give me the opportunity to look at your situation. Reac... https://t.co/YeSL0mSYj3"
"I love @115911 https://t.co/EGnc49hZOQ | @437436 You are the best, Lexi! We <3 you too! *DevynGalligher"
"Why can't I access the T-Mobile app? @TMobileHelp | @121414 Alex,
Together we will figure out the problem. I want to access the account. Below is a link!
 https://t.co/xKtJVNqc2V *DarlaF"
"@115913 new phone never arrived. 5-7 biz days for 'research', 7 biz days for 'fraud research'. Good policies...while I'm out a new iPhone. https://t.co/dQ830NM7ic | @683171 @115913 We absolutely want to explore every option to take care of you and get a phone to you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 @115911 @TMobileHelp The fact that I can't send message or call from my mobile phone at home is ridiculous. I live less than 4 miles from the T-mobile headquarter in Bellevue. This issue keep happening again and again.... | @683539 @115913 We're on this, Hank! I want the best possible service for you and we're ready to dive in. DM us. https://t.co/lH0SH5fy2m *MikeRice"
@115913 you think your company can figure out how to send a shipping label for a trade in!  Over 3 calls and numerous chats.  Maybe T-Mobile doesn’t care about customers | @682824 @115913 We're here for you and we'll make sure to get this all squared away. We'll meet you in DM shortly. https://t.co/lH0SH5fy2m *MikeRice
"@TMobileHelp I am trying to ""Add Wi-Fi Calling for Other Devices"" on my iPhone6S, but when I select this I get the error ""To allow Wi-Fi calling on this account, contact T-mobile."" Regular ""Wi-Fi Calling on This iPhone"" is enabled and working.  Can you help? | @683541 Absolutely I can! I'm a tech expert! =D Meet me in DM through here https://t.co/xKtJVNqc2V I've got your back. ;) *JuanaBermudez"
@TMobileHelp do you guys still have a re-verification website for the Advantage Program? The link provided to me via text is broken and the site does not work. | @683542 Hey there Bea and thanks for reaching T-Force :)  Shoot us a DM and we'll be happy to help! *KimWilliams
"@TMobileHelp added my girlfriend to my plan this past weekend, she’s coming over from VZW and she was sick of being ripped off. She couldn’t believe how quick and easy it was activating a device and adding a line. You guys are one of the best companies going today. Thank you! | @683543 👍😄💗 We are so happy to have you both on #TeamMagenta! *PatrickUllmann"
"@115911 STILL patiently waiting for my x, to get processed and shipped...... 3 weeks later.... 🙇🏻 | @683545 Let's have a look at your order! Shoot us a DM here and we'll assist you as soon as we can. *ValerieP"
"Narrator: things weren’t perfect, there were service interruptions and @115911 is charging a reconnect fee https://t.co/yBgHNRkZvU | @661396 We only want to get it right for you, Fred. Come on over to DM and we take a closer look into this for you. *JeremyJ"
"@TMobileHelp why am I getting my data throttled? | @433570 We always want you to have the fastest connection possible, Ben! DM us so we can dive into things! https://t.co/Qz0L1xpZB7 *MikePerez"
dealing w/ @115714. incompetent accounting (again!) causing inconviences to customers. way to hang on to 4th place. seriously considering a move. @116447 | @683581 We apologize for the issues you have experienced. DM us your phone number so that Team @116447 may research your concerns.
I got straight ripped off by @115714 over the last two years due to this leasing program. They're pretty good at not explaining terms well so you're trapped in it lmao. https://t.co/uDcWbgD06F | @639792 I will be more than happy to assist.   Please DM your contact information. https://t.co/rMApsV8PQY
"I got straight ripped off by @115714 over the last two years due to this leasing program. They're pretty good at not explaining terms well so you're trapped in it lmao. https://t.co/uDcWbgD06F | @639792 It's super important to us that you have all the info you need re: leasing, upgrades plan options, etc. If you ever have questions, please feel free to hit us up. - CW"
"I got straight ripped off by @115714 over the last two years due to this leasing program. They're pretty good at not explaining terms well so you're trapped in it lmao. https://t.co/uDcWbgD06F | @639792 Yeah, we definitely need to look into this and see if we can make things right. Can we take it to DM to get started? - CW"
I’m about to switch from @115714 I’m tired of y’all and these false advertisement. Any better carrier out there ? | @683602 We are here to assist you today can you let us know the issue you having with sprint services.
I’m about to switch from @115714 I’m tired of y’all and these false advertisement. Any better carrier out there ? | @683602 we hate to hear you wanting to leave the sprint family. Is there something we can help you with today regarding your services?
"@sprintcare lied to at every turn. Was told I couldn't wait for the iPhone X on my plan found that was false. Told iPhone forever which I had was gone. Also false as it's in ads now. Was told my bill would be lower than it was etc ect...seriously about to rage quit sprint | @542373 Hi! Seems like there are few things to take care of. Please, DM us to do so. - GS https://t.co/rMApsV8PQY"
@115714 @ATT @115725 @115911 who should i go with as a cell phone provider & why? What do you have to offer? GO... | @683603 We are faster in more places. That’s faster in download and upload speeds and we have stronger signal strength in over 100 markets. - LP
"@115714 @ATT @115725 @115911 who should i go with as a cell phone provider & why? What do you have to offer? GO... | @683603 There are over 250 million valuable reasons to choose Sprint. You get truly unlimited data, text and calling to any mobile. There's no throttling, no metering and no overages all while on the Sprint network. - LP"
@116447 again poor service https://t.co/OzpljuynDn | @155354 We do apologize for network issues and are still working on updating the towers in the local area.
@115714 thanks for the lack of service 🙄 | @683641 Hi! Was this issue affecting anyone else around you? Is the internet working properly now? - AA
@115714 OK @115714 PLEASE EXPLAIN THIS MATH ... my coworker switched to #Sprint last Friday and had to order her #iPhoneX IN STORE.... I ordered 11/1 ... she just got a call she can come pick her #iPhoneX ! How did she get it so soon!?!!! #iReallyWantMyiPhoneX | @486714 Waiting is so hard and we want you to have your phone ASAP! Check the status of your order here:  https://t.co/l13eStvC56
"@sprintcare at a cell site  and no service from sprint at all getting charged for roaming smh. https://t.co/8zrAs1p5gI | @683644 Hi. This is something not good to see. Please, DM us to further review. - GS https://t.co/rMApsV8PQY"
These @115714 customer service numbers are straight scams | @683645 Hello Shannon! Have you attempted your order on https://t.co/y5KU4cSsLx? The number to make purchases is 866-275-1411.
"@116447 Dear sprint it has been 3 years now you have been upgrading the towers in my area and still no positive results..... | @682507 Hello, Team @116447 can look into this for you. Please send a DM with the location so we can check on it."
"T-Mobile has Netflix on us, AT&T has HBO for life; What is @115714  offering?..  I have been with you for 15 years and all I get is No bars and a large bill. #WeWantMore #Sprint | @683646 Hi! You can visit https://t.co/0qT1rLBLtN and log in to your My Sprint account to take a look into unique promos just for you. - AA"
@115714 having an absolute horibbke time trying to cancel my service!! Getting nothing but the run a round. So glad I switched and saved @115911 #sprintsucks | @253301 Hello we do not cancel service in this forum please contact customer account services at 800-847-6654 -FR
@115714 your support site sucks major ass! How do I get locked out for twenty minutes after having to reset my password!? | @683648 Not what we like to hear. Please shoot us a quick DM with details and I’ll jump on it. - LP
@TMobileHelp @115913 9 lines total and Including Watch 3 added late October ... called CS to add BOGO for two existing lines (not adding a new one) CS said special permission provided for BOGO and put in order.  Left thinking “TM is the BEST”.  Now ...  “sorry not sorry” 😡 | @683654 @115913 We want to check this out with you and make sure we're 100% on the same page with our BOGO offer. Send a DM our way: https://t.co/cuEwtd2epS *DanKing
@115911 @TMobileHelp shout out for some great customer service. Had a call today and it was helpful as could be | @683688 FANTASTIC!   Hi ayylmao!   I am Alison and we appreciate hearing when our people do a great job!  Was everything resolved or can I help with something too! *AlisonB
"@TMobileHelp Lost a potential customer. I'm eligible for an employee discount through my company and went to a store to give you my money, but was told stores can't do employee discounts. I'll just stick with Verizon. | @683689 That is not the experience we want you to have. We would love to have you join the #UnCarrier and make sure you can qualify for any applicable discounts. Can you please send us a DM so we can get more info and assist, Thank you :) https://t.co/IUIA5vQSHC *MattHargleroad"
"@TMobileHelp can we try this one | @683690 Hey, Duane! I would love to help! Can you shoot me a DM, so we can chat! https://t.co/s9b5I4qxPp *JamiePitcher"
"@TMobileHelp do you guys even provide 4g service,I'm getting 1g all the time. | @155252 It's imperative to have the best data speeds possible. We see we've been working in DM and have sent you a message. *ShelbyMartin"
@TMobileHelp I am highly disappointed with switching to t-mobile. I want to switch my phone out and they won’t let me smh @115911 | @683691 I don't like hearing any member of our #MagentaFamily being disappointed with us! Please send me a DM so I can take a look. https://t.co/98fTbXON7k *HeatherPeterson
@115911 @TMobileHelp Still waiting for call from CS manager;4 days after repeated assurances from him. #TMoShamefulService. | @230597 We can totally do better than this!! Shoot me a DM so we can chat and work toward a resolution for you! https://t.co/RaTDVzOYlM *DJConstable
"@TMobileHelp Checking on status of order# 5171862401
Tried to track but, doesn’t show anything… no indications of order processing!!! Do you mind providing update?? | @235664 I would love to work with you to dig into your order today! Shoot me a DM, and we'll get started! *PeterLabrecque"
"@TMobileHelp trying to check the eligibility of my work email for promotions but your link is down, please advise. https://t.co/4tVc0Q7yQy | @683957 Hey Brendon I want to make sure we get this turned around for you. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone"
"@115911 @115913 I️ need to speak to someone at corporate regarding an issue that was never ever resolved and you’re now asking me to pay 1300$! | @418028 @115913 We're here for you, Eddie and we're ready to dive into this for you. Please DM us and we'll get started. https://t.co/lH0SH5fy2m *MikeRice"
".@115911 I love you guys, but I think after the second one we figured out you'd accepted our #JUMP trade 😂 https://t.co/mlfklY2OoL | @683958 Yikes! We definitely want to make sure these messages stop! DM us, if they are still coming in. *JPL"
"Then I switched to @115911 using hotspot on my phone. Same thing. Around Jamaica NY barely any service. | @434559 Everywhere your mobile adventures take you, we want to be right there. Send us a DM and let's talk. *JeremyJ"
"@TMobileHelp Hi! I just switched a week ago, Imm guessing these are not the speeds I should normally be seeing? Thanks! https://t.co/U7VDLj2oSY | @251391 We want you to get our blazing fast 4G LTE speeds! Please shoot me a DM here https://t.co/jAb1JkOMRy  Let's figure this out! *AngieShaw"
@TMobileHelp Thankyou AlexKimbrell Alex Semsch Mariah Daigle Ray butler JessicaNeedham from Tmobile help you are awesome # bestservice | @679889 AMAZING! That's what I love to hear! #UnCarrier! *DannyHarvey
"@115911 Help me make sense of this. For $20, I get a 1 GB high speed data pass abroad. But you give free temp unlock and I can get a SIM abroad for less than $20 with unlimited minutes and text AND 10 GB of high speed data. 🤔 | @683959 Hey Malcolm! Planning on traveling somewhere? Shoot us a DM here and we'll go over your data pass options. *ValerieP"
@115911 it appears there is a problem with your company losing returned devices | @683960 Oh gosh! Did you return a device to us? Shoot us a DM here and we'll check this out ASAP. *ValerieP
8 hours and (not even exaggerating) over 25 representatives/Supervisors combined later my issue with @115911 is corrected thanks to Sam. He deserves a raise! PROMOTE HIM PLEASE. | @673311 Glad you got it taken care of! :) Reach out if you need anything else! This will get passed along! https://t.co/LNUbmWfmEy *RoseAdams
Not sure why we even have a Do Not Call list anymore. I get so many spam calls and nothing can be done about it. Not even @TMobileHelp's spam blocker has stopped these calls. | @130913 What!? That's crazy! DM us and we'll go over all of our options for these pesky calls! https://t.co/ajg0boXCWT *TanyaFalandysz
"iPhone forever program has been removed from my plan without my consent nor did they convey that to information from me.    Their excuse is that the sprint flex is exactly the same as the iPhone forever program. What kind of BS is that! Your reps can’t even lie for you  @115714 | @684154 Hey there! Please send us a Direct Message, so that we can further assist you with this concern. -DM"
"Just once I want to be able to go from WiFi to LTE without having to restart my phone to get an internet connection. @sprintcare is that too much to ask? | @476014 Hey! We know this is not good to experience. Please, DM us to take a further look into this. - GS"
@115714 store customer service is slower than DMV’s. @115714 fix it. People are waiting since 30 minutes. They couldn’t even finish with one customer. https://t.co/On9uKVVeX1 | @412299 We added numerous self-service tools to our online service.  Log onto your https://t.co/0qT1rLBLtN account and check it out.
So how come UPS told me my phone X might be stolen or missing and no one is doing anything about it?? I call one company and keep getting directed to the another  @AppleSupport @sprintcare @UPSHelp | @237906 This is concerning to us! Please send us a Private Message to take a look into this for you. -AG https://t.co/rMApsV8PQY
"@115911 Hey, I got my Pixel 2 before November. Was trying to get rebate at a TMobile store earlier but the guy said the offer has expired. Is that true? | @684287 The offer is expired but if you purchased your device during the open period we can still get you taken care of. ... https://t.co/0gyPKH2DJ1"
"T-Mobile is officially a piece of shit company ! Fucking tired of their Bullshit ! @TMobileHelp @115911 ....  their jump on demand program is a crock of shit ! | @489053 Ouch, Justin! That's not what I like to hear! I can turn this around for you. Please send me a DM: https://t.co/4lHu3HURzy *TylerRoquemore"
"Thanks Mike, but I already had several DMs over this issue, and none of the CSRs were able to help me. They all apoligize that they cannot give me back the lost $ https://t.co/xSahgkeCKa | @651767 I truly appreciate you working with us and we've sent you a DM so that we can make sure to get you squared away for good. *MikeRice"
"@TMobileHelp I have not received a call back from the manager at the Southaven, Mississippi store (662-349-8784). Not good customer service. I've tried to reach them regarding a returned phone still showing on my EIP. Emily through a DM has been assisting me. She is awesome! | @684288 Howdy, Michael! We have your back and I appreciate you. Toss me a DM, lets get this taken care of :) https://t.co/F1LcvbHvWu *DevynGalligher"
@TMobileHelp Went through a Zero coverage area | @200659 Your mobile signal is important to us! Send us a Dm so we can dig into this with our #MagentaShovel and get you taken care of. *MichaelLabao
"@115913 I️ still have not gotten a reply from your dm request | @418028 @115913 Thank you for your patience, Eddie. We'll be reply in DM as quickly as possible. *MikeRice"
"@115913 So disappointed in your broken warranty exchange program. We have been struggling for 4 months trying not to get ripped off for a phone we sent back. Will be sending you an email with details 😡 | @684289 @115913 We're on this for you, Eduardo and we're here to resolve this once and for all. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
Hey @115911 @TMobileHelp Does the iPhone 8 come with a SIM card ejector tool? | @519421 What a great question! DM me and I'll get you all the details you need :) https://t.co/ajg0boXCWT *TanyaFalandysz
My internet seems slower than usual. Maybe I should turn on my sprint hot spot and use it for its few seconds? @115911 | @348021 Let's take  closer look into what may be causing these delayed speeds. Send us a DM for assistance. *JasmineS
"Is @115911 better or worse than @115714? I currently hate my @115714 service. | @684505 Hey there! This is concerning, Please send us a DM elaborating on the issue you're having so we can further assist you. -TT"
@115714 I wish you would know how incredibly frustrating it is to speak with your customer service reps from the Philippines. Simple questions with no help. | @684506 We can assist you here!  Shoot us a direct message and we'll gladly help you or you can also reach our E-chat at https://t.co/6pfcByi97Q.
"@sprintcare trying to pay my bill. been this way since Friday. Why isn't this working https://t.co/1gQyRk9O71 | @684507 Hi Esteban! If you can't make a payment trough our page, send us a DM for further assistance, we'll be happy to assist you with this. - CE https://t.co/rMApsV8PQY"
@sprintcare trying to pay my bill. been this way since Friday. Why isn't this working https://t.co/1gQyRk9O71 | @684507 Are you trying to pay trough this page? https://t.co/pp9c6SnawV . You have an Sprint account activated? - CE
@sprintcare why does the Chat on your website never work. I can't really sit on the phone for hours and it's much easier to do it via chat but that's never available | @305855 Hello there! Let us know how could we be of assistance through this channel. Please send us a DM. -MH
@115714 y’all service fucking sucks | @684508 This is really concerning to us and we are here to help. What kind of service issues you are having? -K.B
"@115714 got weak ass service, weak ass customer service and a weak ass phone plan. I've never been so disrespected in my life. @115911 @115725 what it do? Not you AT&T. | @510602 Hello there! This is not the type of feedback we like to see. Is there anything I can assist you with today?"
"@115714 Been a loyal customer for 17 years, and get treated like crap. I will be switching carriers ASAP!!! | @684509 That's never how we want our valuable loyal customer to feel!  Please send us a direct message with what is going on so we can help you."
Cómo @115714 pretende dejarme sin data si no hay wifi en ningún lado y no hay nada que hacer en las noches sin luz???? | @684510 ¡Hola! ¿Qué tipo de inconveniente está experimentando con su data? Por favor envíenos un mensaje directo con más detalles para ayudarle. -AR
@115714 needs to get it together because I don’t have any service. been gone all day and then come home to notifications all coming at once 🙄 | @684511 Hey there! You mean that you were on a place with no service and now you do have service. Please send us a Direct Message. -DM
".@115911 My Phone # and name are on my account with my spouse's. You should not require his permission to let me buy a new phone. This is a serious problem. | @684546 Hey Kendra, we apologize for the inconvenience and we're always listening for feedback. Are you the account holde... https://t.co/VuK9VPrdtp"
Just had the worst customer service experience with @115911 now I'm paying for an employee mistake. Nice. | @684547 Oh gosh! What happened? Shoot us a DM with more info and we'll make sure to assist you ASAP. We're here to make this right. *ValerieP
"@TMobileHelp clarified some mixed messages and we are good now. But I want to shout out to this guy for taking time to engage with me. Instead of treating me like a number I the queue, he created conversation about my hobby. This means he looked over my profile and that's 5 ⭐ https://t.co/N0uNwaD54R | @681746 Awesome! I'll make sure he gets to hear the positive feedback. *JeremyKelley"
"@TMobileHelp @115911 is the T-Mobile REVVL compatible with the US Cellular LTE roaming coverage in Iowa & Wisconsin? It’s not on the official list, but neither is iPhone 8 or X | @318180 We'd love to cover those details with you. Please send us a DM so we can get you all the info :) https://t.co/IUIA5vQSHC *MattHargleroad"
@115913 if you are so accesible please read my issues and handle this mistreatment of along time customer | @418028 @115913 I'm on the case Eddie. I see your DMs and will be replying to them shortly. *StephanieGarza
@TMobileHelp How long is a customer usually on hold waiting to be connected to the “Solutions Center”? | @684548 Hold times vary depending on call traffic coming in- Shoot us a DM and we can certainly assist with any needs you may have! *RozLancaster
"The real moral of the story is don't trust @115911 when they tell you you have insurance. They're most likely lying. | @684550 Oh no! What happened? If your phone is supposed to be ensured, we're here to look into this. Shoot us a DM and we're on it. *ValerieP"
"@139703 can I please get some help?  My bill is still wrong after 4 months and no one will do anything about it.  Office of the president does nothing but call me a liar.  Sure could use some help.  Have reached out to Art many times but still no success. | @434306 @139703 We're here for you, Jay and we're ready to dive in. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 I have an issue with my phone and no one in customer service can help me.🤷🏽‍♀️ | @225434 @115913 We're here for you, and we want to take great care of you. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 my friend lost his T-Mobile phone in Varanisa India.  Can TMobile provide any tracking or erase phone? | @684757 We can lock the device! Meaning NO additional usage without proper consent! Send us a DM, and we'll assist! *KellenF"
"@115911 can I cancel my iPhone x preorder? | @162774 Is there a reason for this, Uri? :(

We would be able to assist you with this. Send us a DM. *RickK"
Thanks @115714 I pay $107 a month to watch the loading sign 9/10 times even when I have LTE & 4 bars | @684767 Could you send us a DM for further assistance. -LK
"Thanks @115714 I pay $107 a month to watch the loading sign 9/10 times even when I have LTE & 4 bars | @684767 Hey, thanks for reaching out. Where are you when you're experiencing the loading sign? -LK"
@115911 y'all sent the wrong replacement 😭😭 at this point I feel like y'all should upgrade me to a iphone for the mix up 😂😂💁 | @629022 Let's take a closer look to see what happened. Send us a DM! *RickK
"@115911 why T-Mobile not getting the blue note 8 while other carriers will be? | @432763 We'd be more than happy to go over your color options, DeWayne! Send us a DM so we can chat! https://t.co/Qz0L1xpZB7 *MikePerez"
@TMobileHelp I went to pier 1 imports to use my $10 code and it didn’t work :-( | @196476 Oh no! I like free stuff as much as the next person! When did you try to use the code and what was the error? *MoniqueB
@TMobileHelp What's new with carrier settings 30.2 on iOS? Thanks. | @204199 Software updates are the best! Click my picture to send me a DM and we can go over what it came with! https://t.co/i0i27Ors9t *AdamJudge
@115911 is fucking trash!!!! | @684794 What's going on? Shoot us a DM with more info and we'll make sure to assist you ASAP. We're here to make this right for you. *ValerieP
@115911 your customer service is garbage... Switching a prepaid account to postpaid/porting its number to an existing postpaid/TmoOne acct shouldn't be a dance of CC numbers! This is a problem! | @684795 We want you to have the best experience with us. Let's take a closer look to see what we can do for you. Send us a DM! *RickK
"@TMobileHelp I need an email address to contact someone in customer support regarding an issue I have. | @684796 Hey great news! You've reached an expert, I'd be happy to help you. Meet me in DM! *SyndiCampbell"
smh @115911 messing up my bill again. https://t.co/enw158jY3h | @134969 We're definitely here to help go over that bill! Meet ya back in DM. :) https://t.co/dPHUAru2pc *MikeVance
There’s levels to pissing me off and @115911 and their insurance company Assurant has reached the max level😡. I’ve literally been on the phone with them over a hour & still haven’t resolved anything!! 7yrs of this nonsense smh I️’m taking my business elsewhere. | @684798 Oh no! What's going on? *JasmineS
".@115911 - it's incomprehensible the amount of ass you suck. Seriously | @494509 Yikes, let's get to the bottom of this! Send us a DM Michael. *KittyG"
"@115911 looks like the #MyTmobile site is not working | @121149 Have no fear, Danny is here! I'll be your account superhero here to save the day! DM me, we'll chat! https://t.co/oIBK3mlmoz *DannyHarvey"
"@115911 @TMobileHelp if I pay off a phones installment plan and I decide to upgrade, Can I keep the old phone? I’m currently with T-Mobile for almost 5 years | @238827 Hey Micah I can get you the information you are looking for. DM me here https://t.co/LCoTGMV7tC. *KennethStone"
@TMobileHelp I am trying to change my adress on the website and it keeps saying failed. Can you help me? | @457888 T-Force to the rescue! DM us and I'll meet you there :) https://t.co/ajg0boXCWT *TanyaFalandysz
@115714 a broke down janky ass service. I’m going back to @ATT | @684863 Hey there! How can we assist you? -DM
"Hey @115714 way to turn my phone off not even a month over due on my bill. 👍🏼 | @684864 Hey there! Sounds like something we need to look into. Please, send us a DM. -MH"
"@115714 and @sprintcare I've been asking to get my bill resolved and it didn't. I'm not about to pay for some shit I ALREADY PAID FOR. | @430962 Hey there! As we could read from a previous interaction, you were already provided with the information about your bill. -DM"
"I actually think once @sprintcare saw this tweet they made my service 10x WORSE. NOTHING u could do will make this better dude just get better towers & prices https://t.co/91JNRFIKc7 | @684866 Hey Courtney, please allow us to assist. What issues are you experiencing? -LR"
"Day 3 of not having my iPhone X even though I paid for overnight shipping @115714 | @684867 Hello, we at sprint know how this can make you feel. Please send us a DM so we can further assist. -GB"
@115714 how the fuck do you pay your late phone bill and your internet is moving slower than when your bill was past due?!!!! Yes even on WIFI 😡🤔🤔 | @684868 This is very concerning. How long have you been experiencing this? Please send us a private message to further assist you. -C.H
"Hi @115714 if you want me to pay my bill it would be awesome if the bill pay phone number, or the app, or the website would work. 🤷🏼‍♀️ | @684869 Hey there! How're you doing today? Are you having issues to pay your bill? Send us a Direct Message to further assist you. -DM"
@115714 @sprintcare are you still offering the iPhone X at $22/month? | @211388 Get more details at https://t.co/3xQ8UgqQDz. -MH
@115714 @sprintcare are you still offering the iPhone X at $22/month? | @211388 Hey there! This promo is still available to new & existing customers adding a line & upgrades with eligible trade-in for limited time. -MH
"Fuck Metro @115911 @115714 which one of y’all want my business ? 😂 | @684870 Definitely, we'd like to have you as a member of our big family! - CE"
"@115911 usually is far from perfect, but now it’s completely unusable on any SF BART station. I hope it’s gonna work in the East Bay. Fingers crossed. https://t.co/0PpKwVmLsM | @685020 Oh gosh! I know how important it is to have reliable coverage and I want to make sure we check this out. DM us and we're on it. *ValerieP"
@115911 how the hell are you Number 1 in anything when my speeds slow as shit!?? 😡😡 | @241040 Let's take a look into your coverage and speeds Leo. Send us a DM for assistance. *JasmineS
@115911 incredibly disappointed!  Changed over to TMobile One and now I’m told I don’t have Netflix 😡 #BaitAndSwitch #BadBusiness | @685021 Hey Sean! Let's take a look at what plan you're on - you do have to be on an eligible plan. Send us a DM and we can chat! *TerriL
".... Cmon @115911 how is this what 4GLTE 5 bars gets me? https://t.co/FbMiu6M0Zg | @685022 We always want you to have the best speeds, Anthony! Send us a DM so we can take a look further 💘 *TarynS"
"@115911 tmobile sevice is trash"" drops calls all the time plus abuses customers with awful lies unlimited net"" | @685023 I depend on my device to be drop free, so I want to look into why this is happening. Shoot me a DM, so I can dig into this for you. *JPL"
"@TMobileHelp DMs | @466628 I see your DM, replying back to you shortly! Thanks for the patience! *KyleVesely"
@TMobileHelp can you open a ticket for the towers in my area? They reach capacity when people get Home from school and work around 2 and until 10/11 it’s almost unusable. Great in early morning and late night https://t.co/w3g5xMf5vV | @603061 We'd definitely like to get our eyes on this! Please DM us and we'll get right to work! https://t.co/ajg0boXCWT *TanyaFalandysz
@TMobileHelp I as wondering with the Tab E promotion. Do I still qualify even though I bought my Note8 last month? | @685024 I'd love to take a look at your eligibility for this sweet promo! DM me and I'll get to work! https://t.co/ajg0boXCWT *TanyaFalandysz
"@115911 & @118272 EASILY THE WORST EXPERIENCE I’VE EVER HAD WORKING WITH ANY COMPANY. 13 PHONECALLS LATER & NOTHING IS STRAIGHTENED OUT😤 | @685025 Let's get this sorted out ASAP, Kylie! Please send us a DM so we can make this better. 😘 *TarynS"
@115911 Hi there! Any promotions for trading in an iPhone 6S in pristine condition in order to upgrade to an 8 Plus? Or is there promotion right now only for iPhone X? | @265095 Great question Val! Let's find the best deal for you to save you $$$! Send us a DM! *RickK
"@115714 Don't interrupt my Fucking shows with your reliability commercials, when Nearly your whole Network in the U.S.V. I is down. | @155617 Your feedback brings great concerns to us. Can you please send us a DM with the details so we can get down to the bottom of this? -ES"
"@sprintcare does the word “facepalm” mean anything to you? | @181292 Sorry, I don't get your statement. - LP"
"@sprintcare does the word “facepalm” mean anything to you? | @181292 May I ask you to describe your concern in detail, so that we can provide the assistance you need? - LP"
"""LTE+"" on @115714 Now I know it's not just the device but the network... https://t.co/byfXlWiYSU | @440167 Hi there! You have problems with coverage? Please, send us a DM regarding what's happening and give us more details on the issue. - CE"
"Hey @115714 is there a service issue in Houston. Service is extremely slow thruout the north side of the city. | @591128 Hi there! You have problems with coverage? Please, send us a DM regarding what's happening and give us more details on the issue. - CE"
@115714 are iPhones getting #callingplus or what 🤷🏼‍♂️ | @488517 Hi! Thanks for chatting. Calling Plus is currently available on select Android devices. Visit https://t.co/cu4V0zubYX & get more details -MH
"@115714 it must be hard maintaining 1% reliability of a puny weak little network.. I don’t know how you guys manage.. | @330927 Hi there! You have problems with coverage? Please, follow us and send us a DM regarding what's happening and give us more details. - CE https://t.co/rMApsV8PQY"
yo @115714 jw buT why does your service suck so fucking bad | @685223 Hi. What are the issues you are having with the service? - GS
"@sprintcare I'm trying to make payment on my account, but it's telling me my card's expiration date is wrong when... it's not? Is the system not working right now? | @137542 Hi there! Please send us a DM, so we can further assist you. - LP"
"Wtf is going on @115714 | @685224 Hi there! Is there anything we can assist you with? Please let us know what's going on, so we can provide you the assistance you need. - LP"
@115714 I have a iPhone 7plus and would like to trade for a iPhone X and yes I have sprint service | @685225 Check more at https://t.co/3xQ8UgqQDz . Verify your upgrade eligibility at https://t.co/DFwpZVcDas . Or if you'd prefer DM us. -MH
@115714 I have a iPhone 7plus and would like to trade for a iPhone X and yes I have sprint service | @685225 Hello! This promo is available to new & existing customers adding a line & upgrades with eligible trade-in for a limited time. -MH
@115913 @115911 I’m seriously about to switch. Any other carrier couldn’t possibly come up with as many lies. #annoyedAF #EndMyContract | @685249 @115913 We never want our customers feeling this way! DM me so we can turn this around https://t.co/Nr93OTtXRx *TaylorBest
"When @115911 sales reps tell you that your jump is insurance, they're lying. | @684550 @115911 Hey meet me back in DM please sir and we will get it figured out. *ArthurRansom"
"When @115911 sales reps tell you that your jump is insurance, they're lying. | @684550 Hey meet me back in DM bro. *ArthurRansom"
My phone  wasn’t doing that bullshit with the (i) now it’s doing it #WTF !!!! @TMobileHelp See this I️ think I️ jinxed myself @685251 | @685250 Hello.  We want to make sure you are happy with your phone.  Please send me a DM and we'll talk.  https://t.co/bZG3n7w6ik *AdrianAlbright
"@TMobileHelp I get horrible reception every time I'm at Raleys in Lodi, CA. Unusable. 311 S Lower Sacramento Rd. Lodi, CA 95242 | @531869 That is not what we want! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes"
"@sprintcare I don't know where to begin with the horrible support I've received over the past two days. Not only did it take half a day to get my phone activated, but now I'm in order hell with two orders already bring cancelled because of the ""fraud"" team. Absurd! | @684865 Sounds like we need to take a look and get this resolved ASAP! Please send us a DM! -Maria Q"
"@115911 @115913 we are trying to move over 8 lines to T-Mobile and my wife was disrespected by a rep at the Jefferson Valley mall. She was told “she doesn’t know anything” can we get some real help?! | @189588 @115913 We always want to take great care of you and your wife, Craig. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 I didn’t get my free Panda Express bowl last week, you going to hook it up? (It already said it was redeemed when it wasn’t) | @685460 @115913 We will always work to make sure you're thanked properly! Keep an eye on the app for updates. https://t.co/lH0SH5fy2m *MikeRice"
Hey @115911 if my bill is past due then why is my service still active? https://t.co/UZNK5gGOrc | @685461 We're all about second chances! Let's take a closer look into possible ways to avoid getting past due bills. Send us a DM! *RickK
"@115911 ""message to __email__ has been blocked 550 permanent failure. Diagnostic-Code: smtp; 550 permanent failure for one or more recipients __email__:blocked"" ?? why?? | @354804 Hm, that's strange. Can you send us a DM with a screenshot so we can see what's going on? Thank you! *TarynS"
@TMobileHelp Yo can someone help me? I have a few questions. | @685462 Just got your DM! Responding as we speak and ready to answer ALL of your questions. Chat soon :) *AlexKimbrell https://t.co/GefRnVHVqu
"Thinking about switching from Verizon iPhone 6s to T-Mobile Galaxy S8. Yay or nay? (And why pls) ...and it may or may not be because @115913 is my digital CEO crush. 😳🤐 | @685463 @115913 We'd love to have you on Team Magenta, Colleen. Send a DM our way so we can chat! https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp When will you guys be announcing your Black Friday deals? | @685464 We are as anxious as you are :) No info on this just yet. Pls stay tuned! https://t.co/6JAtI8jAfO *RubenHernandez
"Hey @115913 is it true that @115911 is no longer offering new customers the discount for working for a government agency? Went to the store this afternoon and was told that it is not offered with the T-Mobile one plans. | @685466 @115913 Our T-Mobile One plan has a TON to offer, and has incredible value built in. However, it is not eligible for employer discounts *TaylorBest"
Netflix through @115911... I feel brand new! lol Thanks <3 | @130322 Wahoo!  I'm sooo excited that you get to enjoy those shows on us 🍿 . Ty for rocking that on the fastest mobile network! *NevinBruce
@115911 yo my phone beeen spazzZzin ! | @685469 What's going on with it? Shoot us a DM with more info and we'll be happy to check this out. *ValerieP
"@115913 #TMobile #settings 
Bought an unlocked phone that does support Tmobil 4G LTE. 
Below is what I get even after going to Tmobile several times to get the APN and other settings set for optimal support. Can anyone give me the best settings for my phone to get better? https://t.co/E2TsQxPFXd | @590410 @115913 We want you to have the best available service! Send me a DM so we can chat https://t.co/Nr93OTtXRx *TaylorBest"
@115714 can you use the phone & internet at the same time ? | @685515 Hey! This feature is available to certain devices. You can check more information about Calling Plus here: https://t.co/cu4V0zubYX. =) - RC
"@115714 having coverage issues with Waze map NW Atlanta all the way to Doraville on I-75 and I-285 No service. This is the second time in 3 days that I have had no coverage for over 20 miles in Metro atlanta. This is unusual, please advise. | @685516 Hi. Please, DM us to review this concern with the service. - GS https://t.co/rMApsV8PQY"
"My service has been so ass lately. What’s up @115714 I️ pay my bill on time and everything! | @685517 Hi there! You have problems with coverage? Please, send us a DM regarding what's happening and give us more details on the issue. - CE"
"pa cuando @115714 piensa arreglar la señal completamente?? | @685518 Gracias por contactarnos. Estamos trabajando arduamente para restaurar los servicios , puede verificar aca https://t.co/9spCeEQiEf . - LP"
Jumped to @115714 earlier today after four years with Boost. Keeping my fingers crossed that we get off to a good start and I get my iPhone X when promised | @343796 Hey! Glad to have you on board. About your order you can follow up your order status at https://t.co/RDgqxv7W9w . -MH
"@115714 why has your service been so terrible lately? | @685519 Hi there! You have problems with coverage? Please, follow us and send us a DM regarding what's happening and give us more details on it - CE"
@sprintcare I’m a new Sprint customer and getting lousy coverage at home.  What can I do? | @685521 That's not the experience we want you to have. Are you the only one having this issue? Please DM us to assist you properly. -LR. https://t.co/rMApsVqrfy
"My phone forever acting stupid bro @115714 🤦🏽‍♀️ what’s up with that | @685522 Hi there! Would you mind to send us a DM elaborating a little bit more your concern? Please, allow us to assist you on this. -LR. https://t.co/rMApsV8PQY"
"Like two years ago, @115714 told me that we could lease our phones and once we paid those off, and once we paid them off, the lease payment would drop off the bill.

Now we're being charged $20 a month to keep the phones b/c we've gone past the lease? | @685523 Hi! Did you already buy your cellphones? Please, DM us in order to properly assist you with this situation. -LR. https://t.co/rMApsV8PQY"
"@115714 is there a tower not working or something in the west suburbs of Chicago? #signal #Sprint https://t.co/27UOeVY9xe | @685524 Hi! We apologize for the inconveniences, but please DM us, so we can check your surroundings. -LR. https://t.co/rMApsV8PQY"
"@115714 worst company I’ve ever dealt with in my life! They double billed me and now won’t refund me my money because I’m no longer their customer! #cellphonemafia | @685525 Oh no!  We are really sorry you had experienced this, allow us the opportunity to help you. Please DM us to further assist you. -LR. https://t.co/rMApsV8PQY"
"@115714 your customer service is horrendous! Two years of headaches. You owe me hundreds of $$ and I can’t get it back. #sprintsux | @685526 We are really sorry you are going through this, allows us the opportunity to help you. Please DM us to further assist you. -LR. https://t.co/rMApsV8PQY"
"Not sure why I would refer any friend to sprint. This service is ridiculous and has dropped 8 of my calls tonight. Yes I had a service update. Your new towers suck also. #sprint | @685527 Oh no! Are you only experiencing any other issues besides the drop calls? Please, send us a DM to properly assist you on this. -LR. https://t.co/rMApsV8PQY"
"@TMobileHelp what can we do? His screen is smashed, starting to completely disappear. He can answer, just no screen to use 2/2 | @286960 Have no fear, Danny is here! I'll be your superhero here to save the day!! Shoot me a DM! https://t.co/oIBK3mlmoz *DannyHarvey"
"@115714 called 1 (800) 777-4681 got horrible service and hung up on.  I’ve asked for a supervisor multiple times and am getting the run around from someone who barely understands English | @468850 This is a bit concerning. Please send us a Direct Message, so that we can further assist you. -TN"
"Sprint is the ABSOLUTE worst! I have spent over 5 hours, 3 incorrect iPhone X orders, and COMPLETE back and forth with @sprintcare - THE WORST. | @685906 This is not good to see. Please, DM us to review this situation. - GS https://t.co/rMApsV8PQY"
"Shout out to @115714 for lying to me about my plan, when trying to get it fixed telling me there is nothing to do about it and to this day having the worst customer service out there. You're the best. :) | @685907 Hi Kara! We'd like to help you with this. Please, follow us and DM us so that we can help. -IG https://t.co/rMApsV8PQY"
"@115714  anymore #444 tickets available?👀👀 | @341770 Sadly, JAY-Z 4:44 Tour Ticket Offer Ended in 8/27/17. Maybe next time, keep tuned! - CE"
"@sprintcare yo, why won't your website accept my CC! keeps asking me to verify expiration date.. smh | @685909 Hey there! Please send us a Direct Message to further investigate the issue. -DM"
"@115714 whats up the the horrible coverage at LAX! | @685910 Hey there! This concerns us and, we'd like to assist. Please follow us and send us a DM so that we can review this with you! - RC https://t.co/rMApsV8PQY"
"Wait... the hell

Did @115911 really just charge $6.00 on the Netflix bill EVEN WHEN ADVERTISED AS COMPLETELY FREE? | @366106 Hey! Let's take a look at your bill together to make sure you're qualifying & have nothing to worry about :) Send us a DM! *TerriL"
"@115911 your app keeps crashing, the customer service staff isn’t good, and i have a crazy bill with no understanding of why it’s so high? Let me know something ASAP or i will be taking my talents to @115725 | @182282 John, we're gonna turn this around for you stat. Shoot us a DM, we've got your back! *KittyG"
"@115913 I am stupid disappointed in T-Mobile . Service has been horrible 💀 | @685924 @115913 I only want the best possible service for you, AJ. We're on this; please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 I need you to save me from Verizon! Please they’re doing illegal moves and screwing me over!!! #notfair | @685925 Never fear, #Magenta is here! Let's make sure you #GetOutOfTheRed and provide you with #Unlimited! Send us a DM. We got you! *RickK"
@TMobileHelp Been with you guys for a lot of years and I  have a family plan. how can I get Netflix for free? | @686075 Let's see what we can do to hook you up! Shoot us a DM and we can take a look! *RozLancaster
"@115911 not very happy with T-Mobile right now. Was quoted $140.00 for 3 lines with $15/month for new phone, and promised “no hidden fees”. New bill is $179.00. Is that common core math? | @686076 Oh no! Is this your first bill? Shoot us a DM and we'll take a look at your bill and explain it in detail. We've got your back! *ValerieP"
"@TMobileHelp I have a ""call reminder"" app that I did not install.  I would like to find a way to remove it.  It's ad-supported and whenever I set it to turn off, it won't turn off. | @391988 Hey Danielle I can make sure you get the help you need. DM me here https://t.co/LCoTGMV7tC. *KennethStone"
"@115911 - you actin' a cray w this #GetOutofTheRed program. Hubs did his research, asked questions & was informed he was ""qualified"", but all of  sudden now he's not? Not cool. FYI: don't cross the man; especially when it comes to his deals! @115913 - can you help? PM me! https://t.co/eNl0tnffds | @686077 @115913 We absolutely want to get this all sorted out for you and your husband, Cara. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 sucks when your mom gets screwed over by your store employees because her English isn't the greatest. | @686078 @115913 We always want to take great care of you and your mom, Nery. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115714 could you make cancelling your service any more impossible? #buyerBeware #Sprint #Sucketh! | @686136 It seems like you are in need of our assistance. Please send us a Direct Message, so that we can further assist you. KC"
@ATT WORST CUSTOMER SERVICE EXPERIENCE EVER. 2+ hours chatting/calling representatives just to get a supervisor with zero empathy that only partially resolved my concerns/complaint. Unacceptable. Who cares about their customers? @115714 ? @115725 ? Looking for new service! | @686137 Hey there! You can click the link https://t.co/OLXF2ShjmN to check our newest promotions. We will welcome you with open arms. KC
"For anyone traveling to #DisneyWorld, @115714 has horrible service. You’ve been warned 😡😫. #shouldvestayedwith @115725. | @682286 Hey there. Let's look into this for you so that you can get back to the fun. Please DM so that we can assist with your coverage issue. -KT"
@115911 @TMobileHelp My IPhone7 keeps freezing #help | @294250 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks
@115911 small biz CSRs are terrible. I've called weekly trying to get my refund and all I get are empty promises. I wish I could just return this phone & find a provider who actually cared about small business customers. @TMobileHelp is no help since they change reps every 15. | @686329 Hey there! This is not how we want any of our #MagentaFam to feel Send us a DM lets look into this https://t.co/EHqYValTw3 *MichaelPhillips
"Hey ceo! help!! i want to cancel & think everyone else should! ! My bros bill only 40 but i keep being asked to pay 700+ for a mistake HIDDEN FEE they never fixed! Horrible @115911 help @TMobileHelp https://t.co/HIG8mVn2o5 | @541287 Jane, thank you for taking the time to reach out- please shoot us a DM so we can assist! *RozLancaster"
"@sprintcare Trying to enroll in Autopay, but form keeps telling me ""Your expiration date is required."" Tried different credit cards, browsers, computers - they all say the same thing. I am entering a valid date in MM/YY format. | @686554 Hello there! Please, follow us and DM us so that we can do this for you here. -IG https://t.co/rMApsV8PQY"
I have a plan of 5 lines with you guys and it doesn’t give me the Netflix option :( @115911 @TMobileHelp | @426641 Hi there can you please send me a DM so I can help out? https://t.co/p5tlOIac4q *KrisAlamed
"@TMobileHelp I'm in South Africa (from the us), turned on data roaming for unlimited internet and text etc but only text works no data, help | @440225 Oh no! Send us a DM: https://t.co/xKrpoFD6ya We got your back with this! *ColleenLicudine"
"Damn @115714 why does this service suck in Illinois | @686605 Hi! We'd like take a look at your area. Please send us a Direct Message, so that we can further assist you. -KA"
"@115911 I don’t know why you guys do not finance for international students, I switched to t-mobile 5 months ago and they rejected it . Even Im doing auto payment ! | @686732 Hi Ali! Is it a pay in advance account? Feel free to send us a DM so we can chat and provide you all your options. *TarynS"
"@115911 Multiple times, Tmobiile Tuesdays fail - at least 3 times now for me.  This might be a scam; a marketing ploy just to get attention for tmobile.  Other offers are worthless, like magazine subscriptions.  Tmobile could do better.  Why not honor the failed ones? | @274231 T-Mobile wants nothing more than to gift wonderful Magenta users like yourself. DM shortly!https://t.co/jg1YyB1ZS7 *CherneilRandolph"
"@115911 I bought 2 Pixel 2s in October and would like to add 2 lines to take advantage of the promo but looks like it's over. Can you help me with this? | @686733 Let's make sure we're saving you as much $$ as possible, Bradley! We'd love to help ya out! Send us a DM and we can take a look. *TarynS"
"@115911 Why is it that your unlimited internet is getting worse? We joined your network for that!  Keep me happy and stop sending me a text talkin about how much I used. Mind your business and do better! Like I can’t do this with you!  @ATT  what’s up with y’all? | @686734 Your service should always be as flawless as you, Aisha! Send us a DM and let us know where this is happening at! *TarynS"
@TMobileHelp I have a question about making a return on a recently purchased device... Can I get that answered here? | @686735 Sure you can!  Hit me up: https://t.co/fFwcGHx0L1 *TaylorMoon
"@115714 tonight i spent 2 hours trying to find a shore that had a LG G5 in stock.
most of the stores seemed irradiated that i called a non prepaid store for a prepaid phone...if only it was marked on your site.
why can't you look up store stock some how? on website or in store? | @686782 Hello Joan! We would like to review this for you. Please, send us a Direct Message. -CL https://t.co/rMApsV8PQY"
"@115714 how come every person I’ve tried talking to with sprint technical support they’ve hung up on me. Thinking about switching to Verizon. Need to start training these people right, they suck! | @686783 This is a bit worrying. We would be happy to assist you with any issue you maybe experiencing on this forum. Let us know the situation. -TN"
who’s better to switch to ? @115725 or @115714 ? 😅😅😂 | @686787 Hey! #TeamYellow is the way to go. Please click here: https://t.co/0zzgy1hdHv to see our available deals. - YM -.
@115714 I swear to god your phone service is shit I swear I never have more than 2 bars service | @686788 Hello! This is not the kind of feedback we want to hear from our client. Please send us a DM to help you more. - LR
My service just works when it feels like it... heard you @115714 | @686850 Hi there! How long have you been experiencing this? Where does this happen? Does this happen to anyone else around you? --OL
"I'm so irritated with Tmobile pre ordered my iPhone X October 28 called to check the status of my order it has been cancelled @TMobileHelp | @686889 Oh no!! Can you send us a DM, I'd like to see what we can do for you https://t.co/KQh917xfZf *SurDuaneMcGurn"
@TMobileHelp is there a service issue in the 75002 area? I’m not able to send texts messages. | @160545 Woah! Texting is definitely important to have access to. Send us a DM to assist. https://t.co/ineZm1Lcy2 *AntoineWhite
I'm really disappointed. Would absolutely NOT have changed @115911 plan & bought @118302 v20 phones if I'd known in-stock versions couldn't be rooted. Now I have a phone I don't want or go back to my Note *3*. Ugh. | @686890 Oh dang! We want to make sure you're happy with your device. Shoot us a DM with more info and we'll assist you as soon as we can. *ValerieP
"@115714 why has your service sucked in the 99163 zip area for the past FOUR DAYS??!! | @596158 This is not the kind of comments we want to hear from our client! That really concerns us. Please, send us a DM to further assist you. - LR"
"#sprint @115714  Update. Another hour wasted on chat only to tell us to go to the store where the store told us they can't help us already. And the wheel of pathetic customer service turns. @sprintcare #SprintFromSprint! | @686136 Hey, this doesn't sound good. Let us know the situation. We would like to help. Please send us a DM, so that we can further assist you. -TN"
"ok @115714 @sprintcare obviously does NOT CARE about their users, their customer service is horrendous said my issue would be fixed thursday, then they said sunday. now they are like well it is my fault their stuff has issues like rally wth | @687152 This sounds a bit troubling. Allow us to help with your situation. Please send us a Direct Message, so that we can further assist you. -TN"
"Oh Fuck No , @115714 Is Gonna Hear Me Tomorrow . I’m SOOOOO DONE Making Business With Them . Looking At My Account And I’m LIVID . Good Luck To The Next Agent Who Gets My Call Tomorrow . 🙃 They Never Fix My ISSUES . It’s Always A Problem With Them . ALL THE TIME . | @687153 Link -CL https://t.co/rMApsV8PQY"
"Oh Fuck No , @115714 Is Gonna Hear Me Tomorrow . I’m SOOOOO DONE Making Business With Them . Looking At My Account And I’m LIVID . Good Luck To The Next Agent Who Gets My Call Tomorrow . 🙃 They Never Fix My ISSUES . It’s Always A Problem With Them . ALL THE TIME . | @687153 Hey Kim! This is not the type of experience that we want you to have with us. Please, send us a Direct Message. -CL"
@TMobileHelp I submitted my pixel 2 offer within 30 days of receiving my phone (and ordered it way before expiry of your promotion) but my offer value is listing $0 on the status website. Will this be corrected? | @687314 This is an issue for T-Force! I'm on it! Just responded to your DM :) https://t.co/c8WLj2ujg3 *JustinPhillips
Fuck you @115911  you guys cut my line for no fucking reason fuck you give me my money back | @687315 Oh no! Shoot us a DM with more info to check this out. We're here to assist you! *ValerieP
"@TMobileHelp I’m really frustrated I want to add Apple Watches to my lines. Why do I have to call customer service? Please help me | @687316 Hi friend! I hear your cry for help! I see that you DM'd us, I will meet you back there right away! ^^ *BrendanLee"
"I think I’m due for an upgrade matter of fact.…

cc. @115911 👀 #Pixel2 | @687546 I think you are too, D! 😇 Send us a DM and we can check out your options. *TarynS"
"@115714 should be ashamed that 2 mos after #HurricaneMaria #USVI residents still don’t have service. Imagine losing your home and belongings and not even having reliable communication to help you recover and find relief. #DISGRACEFUL. Thank God @ATT cares & has been reliable. | @687608 Please send us a DM, so that we can further assist you. - LP"
I really hate @115714. Most terrible phone company ever g. 😩 | @687609 This type of feedback is concerning. What type of issues are you experiencing to make you feel this way? We wish to take a closer look at this for you. - JF
"@115714 tried to say their internet doesn’t function well when I’m at home because of MY phone, but it works impeccable elsewhere. 🤔 | @525390 Hey there! Please send me a DM, so that we can further assist you. - LP"
I have to reset my password every time I go to make a payment on your website @115714 ... you've made the criteria so hard that I can't even remember them. | @687610 Thanks for bringing this to our attention. - JM
"@sprintcare please help! My phone is saying I ran out of data, but I have unlimited data ... | @687613 Let us look into it. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@115714 what exactly is wrong with services in 77072, 77099 area of Houston? | @687614 Hey there! Let's check on that services for you. Please DM us in order to further assist. - EG"
"@115714 it seems impossible to be able to talk to a representative in the US let alone impossible for this company to stop lying about fixing my bill. Every month the same BS! I'm about to just tell Sprint to f**k off and I'll give a different provider a chance to be honest. | @687615 This situation concerns us. Please, feel free to send us a Direct Message, so that we can further assist you. - FS"
"Okay @115911 how do I have my highest connectivity and also a ""poor connection""? https://t.co/bYR5daNReF | @687626 That doesn't seem right! Send us a DM so we can make sure your service is flawless! *TarynS"
"@158861 @TMobileHelp can you give me some insight on this? It says it's charging wirelessly but definitely is just laying on the bed here. It does the same thing with ""water in the charging port"" and it hasn't come into to contact with liquid in over a week. https://t.co/IE40kU7LEj | @176410 Good morning! My name is Matthew the Magenta Magician! Please DM me so we can get started! *MatthewM"
@TMobileHelp Hi I read you have the new cellspot v2 and was wondering if I could get my hands on one? the signal and LTE in my service is pretty poor | @687660 Hey Bobby! I would love to help you get the best coverage possible! Send me a DM here https://t.co/gU6UH2rJT8 so I can help. Thanks! *DanLawrence
@115913 can you help me get my phone back on just started working again been a customer for over 6 plus years please | @687748 @115913 I’m here to help you get into a working phone. DM me for a closer look https://t.co/Et1Fu7xZtb *BarbPelotte
@TMobileHelp can you please help with tracking my order? | @251727 Hey there Amir! Sure thing we can help track your order! Please DM me! *PrakashP
"@TMobileHelp I need Help | @688008 Hi there, buddy! I'm all eyes and ears here in T-Force. Shoot me a DM and I will be happy to help. *FaisselD"
@TMobileHelp i am 16 years old with your JUMP! plan for the LG Aristo and i have paid a month already will i be eligible for an iPhone 8 plus upgrade | @567917 Hey howdy hey! Hit me up in a DM and we'll take a look at what we can do! https://t.co/3mHIwa3Iyu *JoeR
"@115911 hey guys I'm about to switch to @115725 .... unless y'all can beat what they're offering? | @688009 Hey gurl, we don't want to lose you. Send us a DM so we can give you the full deets on our offers! We've got lots of them! *HeatherSaenz"
"@TMobileHelp y’all really expect me to pay my bill with this shitty fucking service huh smh lol fuck this is the most frustrating cell service I’ve ever had. | @167622 Hey there.

I would really like to help you out with that service, Drop us a DM to get you back up to speed. https://t.co/wSb32Hg1Da *LouM"
"I’m sorry but y’all are ass and make no sense 
@115714 https://t.co/mizXTTXqVl | @575052 Hello there! This is not the type of feedback we like to receive. Were you able to make your payment arrangement? Please, let us know. - RC"
"Less than a months left with shitty @115714 service. Can't wait for this contract to be up. | @399362 Wow, what's going on? We want to help you. -LNL"
@TMobileHelp hey guys I recently switched over to the tmo one plan. Is BingeOn no longer offered? | @371765 Hey great question! Shoot us a DM and let me get you some answers! https://t.co/NMvRntQYM5 *SarahPearson
"@sprintcare I’ve been getting no internet on LTE all night. Is there an outage? San Antonio TX area. | @688537 Hello John! This is concerning and, we'd like to assist. Please follow us and send us a DM so that we can review this for you. - RC https://t.co/rMApsV8PQY"
@115911 @TMobileHelp Why does every tech site and blog say Galaxy S8 users are already enjoying Android 8 Oreo while I STILL DON'T HAVE IT!?!?!? | @236322 Android OS updates are pretty exciting! Send me a DM for information about the software updates https://t.co/98fTbXON7k *HeatherPeterson
"@115911 @tmobilehelp What’s this? I’m on One Plus. Plz PM me to correct this. I’m getting anxious. Thx! https://t.co/8YC9Q5Un8m | @688915 Yikes, Jin! I would have a small heart attack! Shoot me a DM, so I can help! https://t.co/s9b5I4qxPp *JamiePitcher"
@115714  hi you guys charged my card twice and now I’m overdrawn can I get my money back? Thanks | @688946 Thank you for reaching out to us. We would like to check into this for you. Please send us a Direct Message. - EM
"@115913 An employee at one of the location stores made a rude and unprofessional commment to me I contacted t mobile about it and nothing had been done to fix it he’s still employed with the company. I’ve meet with my lawyer about this issue. | @689065 @115913 We want to hear more about this experience, I'm here to help. Send me a DM https://t.co/PbJEgtqanO *JeromyBingham"
@115913 how is it going?I work at At&t call center but always wanted to go to work with T-Mobile tshirt. Can you help me out with that? | @689066 @115913 Pick up the gear you need at https://t.co/QI93JTN0qg! https://t.co/PbJEgtqanO *JeromyBingham
@115714 @sprintcare wtf is going on!!!???!!!!!!! Your app won’t even tell me! https://t.co/LluJ9XFluW | @689169 Currently we're experiencing some issue with the website. Please tell us what you were going to do so we can help. -JT
"Just traced back the @115714 protection plan theft, was added on to two phone lines on the very same billing period as the Rep Lease Lie theft of $500 Aug '16. Sprint just left all the additional fee land mines Temecula Sprint store rep thief inflicted.  #NeverTrustSprint | @689170 We do apologize for any inconvenience caused, please send us a DM to further assist you. -JM"
"@115913 @TMobileHelp I mean what kind of shitty company are you running at this point? @115911 loses my #IPhoneX (Falsely blames it on @115817) then I need to spend a WEEK trying to get my account back to the way it was prior to the pre-order. Canceled my #IPhoneX preorder. | @200402 @115913 I've got your back, I'll be responding in DM in just a moment. We will get this fixed, https://t.co/PbJEgtqanO *JeromyBingham"
"@115913 Why will T-Force not read what I type them? THey just keep parroting back my bill. I thought these guys were the best? I already paid my phone off and your CSR""s dont get that you are trying to change me for the phone payoff again.. please help! | @200402 @115913 We are here to help and I see your DM. I'm confident we can fix this, look out for my DM. https://t.co/PbJEgtqanO *JeromyBingham"
@115911 do you still have the $300 tradein offer to get an iPhone 7? | @689182 That trade in deal is for the 8-X now. *KaeW
"@TMobileHelp hello i am attempting to pay an amount on my bill but I get this ""Request Unsuccessful"" where the amount owed is normally displayed and I get ""Page Not Found"" when I click on ""Past Due"" under Alerts | @163115 No one wants a hard time when trying to make a payment! :) DM me, so I can help! :) https://t.co/vv9JsrbUOZ *AbigailRoach"
"@TMobileHelp can we talk about my bill? | @482454 I’d love to clear up your bill, Colby! Send me a DM so we can get started! https://t.co/eiqro2hcq1 *KyleSaragosa"
"Yay, Placed my dinner order for my free bowl at Panda Express this morning. Thanks @115911 #TMobileTuesdays Also finally moved my mother-in-law to T-Mobile over the weekend from Verizon. She was getting killed in overages! | @689509 You're winning big on #T-MobileTuesday Todd! Enjoy that freebie and your mother in law being happy! :D #MagentaFamily *AbigailRoach"
@115714 I participated in your referral program and was to receive $400. Never received.  It’s 5 months later.  This is unreal.  #fraud #badcustomerservice https://t.co/zjfkRAy8VC | @689577 Hey there. You can visit https://t.co/Nymcoq1r6P to check the status of your referral. -  CF
What's up with the delayed text messages @115714 ???? | @689578 Hey! Let’s get your issue solved! Send us a DM with more details about what is happening. - RR
"I will NEVER refer anybody to @115714 😤 they are the worst. I'm about to switch to @ATT 🤗 | @689579 Oh man! It would sad to see you leave like this. Please, send me a DM! Tell me what's going on? I can help you fix it! -MM https://t.co/rMApsV8PQY"
"I have been on 3g for 3 weeks I can’t take this anymore ! I’m breaking up with @115714 gotta get on Verizon | @572908 (2/2) Please send us a DM, so that we can further assist you. Thank you! - WR"
I have been on 3g for 3 weeks I can’t take this anymore ! I’m breaking up with @115714 gotta get on Verizon | @572908 (1/2) Hi there! Thanks for bringing this to our attention. We would love to look into that for you. - WR
"@sprintcare I need to speak with someone regarding my in-laws account regarding an investigation into their account that is being made. We have received no update and your telephone minions cannot answer a simple question. I expect information today. | @137541 Sure thing, Chris! Let's continue our conversation in a DM. I'll get you some answers right now! -MM https://t.co/rMApsV8PQY"
"@115913 @115911 what’s up with this.  When will bakersfield ca see some good network speeds. I see other T-Mobile people posting over 100 Mbps what California isn’t good enough for the extra love. Help us #IamBatman your our only hope.When we can stream Netflix we’re to slow https://t.co/4fFUBv82G9 | @210511 @115913 Hey there, Christopher. Although not in the triple digits, you should still have no problem streaming video with these speeds. Please DM us anytime if you're having any difficulty doing so. We want your service working awesome: https://t.co/cuEwtd2epS *DanKing"
. @115913 your company @115911 has shown that they can make deals but they actively refuse to honor the deal that was presented on the website.  Why is it so hard to honor what was written in black and white on this #SundayMorning | @418023 @115913 I'd love the chance to look into this with you! I see your DM and will meet you back there now. *CassyFitzgerald
@TMobileHelp  whats up with the Pixel 2 XL deal? Is it still on or not? | @232006 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks
"Everytime I see that @115911 #holidaytwogether add on TV I shed a little teardrop for all the loyal customers that can't take advantage of this deal because we have to add a line. What about us @115913? Where is the love? #loyaltymatters | @143008 @115913 We love all customers. If this particular promo doesn't work for you, make sure to check back periodically as we come out with new promos all the time: https://t.co/H5XGcKdSSg *DanKing"
"Is @115911 @TMobileHelp down? Experiencing issues when I’m not on WiFi. | @197246 Send me a DM, and I'll check it out! https://t.co/zXrDYDCnIa *Bridget Wren"
"@TMobileHelp Even though I have went over the 50 gig there has to be something wrong with some of the towers in my area. The area I live it seems like I am connecting good but when I am at my aunts the open signal app is showing red. | @272327 Snd me a DM, and I'll check it out! https://t.co/zXrDYDCnIa *Bridget Wren"
"Please someone in @115911 @TMobileHelp  can explain to me how I have to pay for a mistake made by a representative of the company. | @210738 We're here to get to the bottom of whatever's going on, Jorge! Please send me a DM https://t.co/PqgHENiX1V with the details and and I'll be able to get to work for you :) *ByronEdwards"
"@115913 I was on t-mobile until I changed jobs, and my new job gave me a Verizon cellphone

What do? | @689593 @115913 It's never too late to come back home. DM us anytime to chat reunion: https://t.co/cuEwtd2epS *DanKing"
@115911 I've encountered some of the worst customer service representatives and supervisor at your promotion center when trying to reach them this morning | @689594 We take our responsibility to provide the best support seriously. Please DM us and let's further discuss the details of your experience. *JamieK
"@TMobileHelp can you help me with a billing problem? | @532841 Absolutely, that's what we are here for. Shoot me a dm so I can help out. :)  https://t.co/Hch7N8hFAc *ConnieMixson"
"Same here.  Service is not very good in Madison, WI and surrounding areas.  I work from home a lot and am constantly dropping calls. https://t.co/kzmeUgOVNO | @219540 Let's take a look at your service to see what we can do. Send me a DM so we can start https://t.co/PbJEgtqanO *JeromyBingham"
"Got fucked hard by @115911 today. They decide to send me the charges all at once. We could’ve stopped at $50 charges. But no... $600 down the drain. We were told by your employees data roaming was free anywhere. https://t.co/7y7ycTojdo | @689752 Oh no! I don't like surprises, especially on my bill so I'm happy to assist! Send us a DM so we can get to the bottom of this! *ElleA"
"I'm still having issues w/ @115990 that are yet to be resolved...  @115913!! @115911 still a chance to get me the Magenta hook up 💓 | @344977 @115913 We would love to have you on team magenta! Let's check out your options, DM me https://t.co/PbJEgtqanO *JeromyBingham"
"@115911 How do I get free Netflix, since I already have 2 lines on my plan? Can I get this? | @689754 We definitely want you to be able to binge on your favorite shows on us! Let's chat in DM :) https://t.co/jaHSC7DwkH / *JacintaJenkins"
"Searching for a new phone plan? Well be lost in the dark with @115714 every where you go! #ad https://t.co/4PPNe250EB | @466585 We'd like to look into this. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@115714 your coverage sucks. 3/10 not within 1% of Verizon | @689968 We definitely want you to have amazing coverage! Shoot us a DM with the ZIP code so we can take a look into the area. -GB.
"@sprintcare Does not care about their long-term customers and continuously talk down to you. ""maybe in a different world they would get that price, "" ""it would be stupid for Sprint to sell you this device for that."" Those are just some comments the agent stated on the call. https://t.co/U2DBUYrLxz | @689969 Hey! What seems to be the issue? Let me know how can I help you today? -ND"
"@sprintcare i paid my phone off fully & im trying to see if i can upgrade my phone but it’s saying im not eligible for a upgrade | @287083 Thanks for reaching us today. Please send us a Direct Message, so that we can further assist you. - JM"
"@115911 what used to be free products on Tuesdays has changed and now is a discount off (even though @115913 said it wouldn't be when this started) and now even for the ones we have to pay for we cannot get. @689994 has been congested for an hour, not worth my time | @689993 @115913 We want to make sure you can redeem your offers. Let's take a look, DM me https://t.co/PbJEgtqanO *JeromyBingham"
@115911 @TMobileHelp your signal strength is pretty weak at the sapphire resort in Universal Orlando. Several dropped live streams for us. | @316129 Reliable service is extremely important for our #MagentaFam Use this link to DM me: https://t.co/E37bpdWEut *StephanieTowers
"@115913 dude it says on T-Mobile that the service is great but I can get barely one Bar standing outside my building?! Zip code is 10475 everything sucks in this area!! | @689995 @115913 Let's take a look at your area to see what's going on. I'm ready to dig in, send me a DM https://t.co/PbJEgtqanO *JeromyBingham"
Who the hell wants ice cream when it’s fricken winter??? So stupid @TMOBILEHELP | @689996 Ice cream is a year-round treat! Enjoy the other gifts if you prefer to bypass :) *SekiaSmith
@TMobileHelp looks like Basic Outfitters are crippled by demand on TMO Tuesdays!! | @689997 Have no fear! We are always looking out. Keep checking back for the offer. https://t.co/cX9JRYxboR *MelissaStephens
"Bait/switch @115911 Tuesday deal ALERT! Basic Outfitters deal was supposed to have free shipping, but charged me $5. Disappointed!! | @689998 Having some trouble redeeming? Send us a DM with your questions so we can check it out! *ElleA"
"@115913 Good morning, love ur TMobile Tuesday’s but cannot get thru to claiming free Henley on the basic stuff website.  I’ve notified their customer service.  They’re most likely overwhelmed.  Just do not want to miss this.  Thanks. | @689999 @115913 Thanks for the heads up! Can you shoot me a DM & let me know in detail what you're experiencing? https://t.co/PUCbqyZK4U *RachaelTansey"
@115913 These two messages are really confusing to me.....  What is going on https://t.co/8MfIRDzzS7 | @690259 @115913 Let's check it out! I want to make sure you have the info you need. Send me a DM https://t.co/PbJEgtqanO *JeromyBingham
"@115911 my iPhone 7 keeps freezing on me ever since I updated it to the new update!? 😤 why? | @690264 Yikes! I just did my update last night, so I know the importance of a top performing device. Send us a DM and let's talk more. *JeremyJ"
"@689994 @TMobileHelp I got an error while adding promo code ""Fatal error: Class 'Mage_SalesRule_Model_Resource_Rule_Collection_Abstract' not found in /mnt/nfs/basicoutfitters.com/app/app/code/core/Mage/SalesRule/Model/Resource/Rule/Collection.php on line 5"" | @690265 This is not good! Let's go to a DM to get this fixed for you! #GetThanked #T-MobileTuesdays https://t.co/YIQqqAAINS *EmilyC"
"Thank you @115911 for sending me accessories I did not order, charge me, then tell me 30 days for a refund after they receive them. Multiple calls and now it’s 5-7 business days from today while I rack up over draft fees from my bank. Thank you!! | @299870 Yikes! We don't want to put you in a tight spot! Send us a DM with details so we can get to the bottom of this! *ElleA"
@115913 Is @115911  carrying the samsung S8 Active yet . Also want to thank you for supporting veterans like you do us vets are truly grateful | @427577 @115913 Coming soon! Check it out here https://t.co/QqzxzMSngU. DM any questions https://t.co/PbJEgtqanO *JeromyBingham
"idk but I think my mom found out about hidden @115911 charges? | @366106 Yikes! Your bill should always be spot on! Shoot me a DM, we can check it out! https://t.co/xTjNVF3Ex4 *KirstenHartford"
"@115913 @115911 I am so mad at you guys right now! Messing my bill up and making me pay for it! Even after telling me I had nothing to worry about! Lie. I swear I'm on the phone with y'all more than I am with my family! | @690266 @115913 It's important to have a consistent bill, Toni. Send me a DM. I'll be sure to respect your time. https://t.co/EdLkYIfmTn *MariahDaigle"
"@115913 @TMobileHelp @33127 
Our billing situation/case # was escalated to business supp. over 3 WEEKS ago, no solution yet?! Come on | @608312 @115913 We're here and happy to assist you, Cedar. Kindly send a DM when you have some time to chat. https://t.co/EdLkYIfmTn *MariahDaigle"
Just a reminder... @115714 admits they owe me $252 and hung up on me when I️ asked when I️ would receive it.... #customerservicefail https://t.co/QrVj0aV8CT | @414293 Hey Justin. Please send us a DM. I would like to look further into that for you. - LP
"@sprintcare please contact me Asap, I have spoken with a legal team and I am about to make a huge deal over your mistake. | @690357 Let me figure it out! Shoot me a DM so I can take care of this for you. - RR"
@sprintcare WHY YALL TRIPPING 💀💀 I HAVE NO CONNECTION AT ALL MAN | @690358 Hi! How long has this been happening? Is affecting anyone else around you? What do you see reflected in the signal bar? - AA
@115714 stop claiming to be the most reliable network because you let me down all the time | @690361 What's going on? Do you have issues with the Network? -GB.
@sprintcare network in Houston sucks this morning. What gives? | @690363 Let's take a look at the area. Shoot us a DM with the ZIP code. -GB.
@115714 #worsecarrier ever #crap company most horrible #wireless carrier #neverSprint #FoffSprint | @690364 We are glad to help. Please DM your specific concern.
"@115714 Within 1%, eh? https://t.co/jtVnHNCcw6 | @690460 Hey there! What seems to be the issue? -MM"
"Why is it so fucking hard to talk to a human fuckinfg being when you’re calling sprint @115714 | @690461 Hey there! How can we help? Please send us a Direct Message, so that we can further assist you. -SJ"
@115911 nothing but outages in the Ronkonkoma and Patchogue areas of NY. | @690551 Thanks for informing us Jr. We understand the importance of great service. Send us a DM and we'll look into those areas. *KaeW
@TMobileHelp why do I show having data but it doesn’t work? This is not reliable. https://t.co/psQdmlaB4O | @557327 I'd love to help out! Data is super important. Meet me in DM https://t.co/BXDdporH4e *JenniferRivera
"Broke my phone 😔🙄😤 ... On my iPad until further notice smh I hate @115911 @TMobileHelp insurance, why can't I pick up one in store today?! | @690627 Oh, no! That's a bummer. Let's fix you up! Meet me in DM https://t.co/BXDdporH4e *JenniferRivera"
"@sprintcare is there some kind of network problem/outage in central florida? My 4G has been less than spotty since yesterday. | @690631 Hey there! Please send us a Direct Message, include your cross street and ZIP so that we can further assist you. -SJ"
Another hour of my life wasted @115911 support center. They claims they don’t know how to help me. said I’ve never in 20 yrs had voicemail | @478791 I would love to take a look at this for you!  Meet me here and we can get to work! https://t.co/qqiiYhZxdI *SamanthaCassidy
Is there something happening? https://t.co/YyxbljhIXm | @248800 We can look into this for you. Send us more info in a DM so we can check this out! *NaeJ
"@115714 got 3 diffrent stories from customer service my bill is due 11/14 but they want to threaten me to pay by 10/27 complete bullshit | @690695 We will be glad to help. Please DM your specific concerns, contact information, and good time to reach you."
"@TMobileHelp I'm kind of regretting getting the V30, great phone but wanting the Note 8 back is there anything I can do since I just jumped | @202652 We can take a look! Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks"
"Today, I was AGAIN given #excellent #CustomerService from @115911 @TMobileHelp call center in the UK. Well done! Thank you! #13Years | @690748 #AlltheMagentaLove!!! For our amazing #MagentaFamily!!! 13 years and counting CJ!! *DJConstable"
"@TMobileHelp hey guys, need billing help | @376430 Have no fear your #MagentaAssistant is here! Shoot me a DM, I would love to help! https://t.co/qF1oGJAQaV *Ashley Lingley"
@115714 y’all bullshitig | @690912 That sounds really concerning! We will be glad to help you. Why are you feeling this way? Please elaborate some more. - OM
Just Thought I’d Let The World Know That #Sprint Service SUCK ‼️ Hate Them ! ☺️😒 | @690979 Hey! What's going on? Please let us know to further assist. - EG
"@sprintcare can you have a rep call me? I can't get through and my phone isn't working | @690980 Hey! Hope you’re doing well today. How can I help? Please send us a Direct Message, so that we can further assist you. -CS"
"@115913 lets see if a EXECUTIVE RESPONDS TO THIS!+!!! | @173071 @115913 I see your DM's, we'll meet you there ASAP! *HollyAdams"
"So I update my phone .. and now I have no LTE or 3G or anything @115714 wassup with it ? | @691052 This concerns us! We would like to look into this matter. Just to confirm, how long have you been experiencing this issue? - AM"
@115714 how come you guys never have no phones in the store | @691053 Hey! Do you know that you can also shop for the latest handset online? You can click the link to shop https://t.co/6DCCUGongY . - MJ
@TMobileHelp and this is exactly why I never wanted to buy the new iPhone online. I’m getting $0 because of a stupid error that wouldn’t have been made if you would have my phone in stock. Now I’m getting $0 instead of $82 when I thought the deal was for $300!!!! 😡😡😡 | @574694 Yikes Cameron! I totally want to help fix this issue. Shoot me a dm so I can help. :) https://t.co/Hch7N8hFAc *ConnieMixson
@115913 Months ago 2 of your employees insulted me.Then I was promised a credit. Still waiting. Why do you pay these people? | @691244 @115913 Hi! That's not the experience I want for you at all and would love to get to the bottom of this. DM me https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp is there an LTE outage in Emporia, KS? | @691245 I want to make sure we figure out what is going on.  DM for more help! https://t.co/JP7aKumWOa *AlexGreen"
"Anyone else thinking the @115911 Tuesday deals suck these days. Nothing free. Just overpriced products I never wanted now at ordinary pricing. | @264723 Scott, this week's loot is pretty cool! Stay tuned for the things you love. *GiselleM"
@115911 @115913 why has your service gone from good to terrible in my area?? I don’t want to switch but I get 1 bar in my apartment when I used to get 4... | @691246 @115913 Hey! Great service in your home is important and I'd love to check out the area. Send me a DM https://t.co/3sF8qpf2nx *AlissaFast
@115911 is truly the worst!!! The service sucks and the customer service is horrible | @691247 We would never want you feeling this way Jasmine. Send us a DM with more info so that we may offer assistance. *JasmineS
@TMobileHelp tried using code for free panda express bowl and said code does not exist. | @691248 Help is here! I want to make sure you #GetThanked! Send me a DM so we can chat!  https://t.co/vuTPc7Xx7T *TraceyFoster
"@115911 my #iPhoneX worked awesome in Singapore (thank you!), but I get to LAX and have almost no signal (4G?). C’maaan!!! At ORD I get like 100 mbps download speed. I tried resetting network settings too. No joy. | @187448 Hmmm, let's check that out then, Glori. DM us, we're here to help. *JoanO"
@115714 how long will it take to get an iPhone x after your website says next business day you still don’t have space gray  @115725 do you have you Phone in store @115911 | @691557 Saturday - Sunday: 8:00 AM - 8:00 PM. They will well equipped to help you order the iPhone X. - LP
@115714 how long will it take to get an iPhone x after your website says next business day you still don’t have space gray  @115725 do you have you Phone in store @115911 | @691557 Please contact our Sales Team directly at 800-777-4681 hours of operation: Monday - Friday:  7:00 AM - 10:00 PM - LP
"Dear @115714 & @AppleSupport ,

Can somebody please fix my text to Android & iPhone people?! It sends the same text 15x to certain people and gets stuck trying to send😑 | @401882 When did u begin to notice this issue? Does this happen in specific locations? How many times has this happened since u first noticed? - JF"
"@115714 what’s wrong with my service? My data has been subpar for #fivedays This must be a ploy to force me to get an #iPhoneX #notcool #networkissues 🥊🥊😡😡 | @691558 Let us look into this. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@124218 Glad T-Mobile deal failed. Now I can properly leave Sprint and go to T-Mobile. Can't wait for that day | @538516 Hey! We'd hate to see u leave. Tell me what's going on and I can help you -AF
"Why are all #Sprint txts coming in 2x? Reboot, same. 3 diff Sprint phones. #sprintcares | @253632 What is the signal bar showing when it happens? Are u connected 2 an indoor AIRAVE device when duplicate texts occur? (2/2) -PC"
"Why are all #Sprint txts coming in 2x? Reboot, same. 3 diff Sprint phones. #sprintcares | @253632 Have u received separate duplicate messages 3 or more times in the same month? Does it happen at 1 or more locations? (1/2) -PC"
"@115714 morning team Sprint..mobile internet down near my house approx 7400 block of Burleson Rd, Austin, TX 78744..several miles radius. | @691559 Let's take a look at this. Please send us a DM so that we can further assist you. - RR"
"@115913 hey John one of your employees lied to me so I would buy him the iPhone 8. I contacted Customer Service and they told me they had nothing to do with the case. Employee told me the iPhone was going to arrive in a few days in order to get the sale and it was false. | @691586 @115913 Hi! I'm here for you and would love to get to the bottom of this, Diego. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp I must make a ""change"" re: the date of the payment scheduled for 11/17/17 for $111.00. As I have kept the prior arrangement and made my requested payment on Nov.1, 2017.
Thank you, 
Mrs. Joyce D.Sanders | @357843 Help is here! I would ❤️ to see what is possible to get you back on track! Click here >https://t.co/x0QlmC72Qi< to DM me!  *EricaCardwell"
"I really hate @115911 i gave you hundreds for a phone already you don't need me to wait forty days b4 i can go somewhere else. unlock MY FREAKING PHONE. SO I CAN HAVE SERVICE IN OTHER PLACES BESIDES ONE SPOT IN A COFFEE SHOP. | @691587 Hi Tayler, we want to be sure you have all the details to get your phone unlocked DM us and we'll take a look! *MelJ"
"@115911 hm. @689994 site isn’t working for #TMobileTuesdays | @691588 Hi Alana, we're happy to check into this with you. Please DM us. *GiselleM"
"so @115911 cancelled my order & i want EVERYONES HEAD. somebody gotta die. https://t.co/xrb1bVD5sz | @691589 We're happy to check into the details of your order, fam. Please DM us. We're happy to help. *GiselleM"
@115911 I paid off my phone its mine idc how many days of usage it shows. Im not paying 40 days of usage for service that i don't have! just freaking unlock it. this is ridiculous. | @691587 Let's take a look into your options for unlocking. Send us a DM for assistance. *JasmineS
@115911 Alrdy spoken w/ support and issue of why my bill is increasing wasn't properly addressed. Tires. Changing carriers soon. | @657929 I understand because billing is important to me as well. Send us a DM for assistance. *JasmineS
@115911 @TMobileHelp 2nd week in a row T-Mobile Tuesday isn’t working for me. Last week Panda Express now can’t get the sweater #Smh https://t.co/TTpnIEBAeM | @533973 Mikelo! Send a DM my way and I'm happy to help! We want to make sure you #GetTHANKED! https://t.co/senzStoecA *HillaryTurner
"@115913 @TMobileHelp Am upset by all the different info I recieved about Jump. I feel cheated and lied to by customer service. | @188910 @115913 We want to ensure you've got 100% accurate info, Matthias. Please DM us and we'll answer all questions: https://t.co/cuEwtd2epS *DanKing"
@115911 my basic outfitters code is not working | @361274 We want you to #GetThanked. DM us and let's get you sorted out. *JamieK
"@115911 I need help please I tried to use my free tmobile Tuesday code and it's not working https://t.co/ZLuT07DOpO | @185083 Hey, Mike! Don't fret! We'll make sure you #GetThanked Send us a DM, and we'll assist! *KellenF"
@115911 @TMobileHelp @115913 huge shout-out for adding a purchase window to the pixel 2 offer that isn't in the terms and conditions just so you don't have to honor the promotion #shady https://t.co/a01VIPntYN | @691894 @115913 Hi! We've got your DM and will be replying shortly. Thank you! *AlissaFast
"@tmobilehelp not sure what went wrong, but it looks like I won't be scoring any goods this TMobile Tuesday!?  Can you help me out!!?! https://t.co/9jBan6KIw2 | @691895 We want you to be able to be thanked and scoop up your goodies. Send us over a DM! https://t.co/9RTnmWVDJe *SamanthaSylvester"
"Hey @TMobileHelp I’m trying to use my @689994 coupon code and it says it isn’t working. Plz DM me to help #TMobileTuesdays #GetThanked | @691896 I got your back, Will! Please meet me in a DM and I can get you taken care of. https://t.co/wnPk0Kpe5r *BrittanyJones"
"@115911 problems again with codes again! This time with Basic Outfitters | @603527 Hey, there! We want you to #GetThanked DM, us. We'd be happy to assist! *KellenF"
@115913 I️ WANT TO SPEAK TO THE EXECUTIVE TEAM! YOU WILL BE HEARING FROM THE ATTORNEY GENERAL AND THE BBB | @418028 @115913 Hey! We've got your DM and will be replying shortly. Thank you for your time. *AlissaFast
I️ filed a claim with my @115911 insurance and they tell me that the phone is out of stock and they don’t know when they’ll get it again! What the fuck am I️ suppose to do without a phone? | @691897 Usually when that happens another device comparable to it will be sent out. Send us a DM and we'll look into it for you Autumn. *KaeW
"@115911 sent another DM, now that @689994 site is running a little better it states that my code is invalid even though it has not been used to checkout yet because I have not been able to get through the site . Can you please look into that or provide me with new code? | @689993 I see your DMs, Timothy, I'll be following up in a moment to look into this with you further! *RachaelTansey"
"@115911 2 weeks in a row the #TMobileTuesdays doesn’t work! SMH, why offer stuff if it never works???  Might need to talk to @115725 see if they can follow through on promises... https://t.co/0g8gM9HPj8 | @691898 Mort, we always want you to #GetThanked. DM us and let's look into what's going on. #TMOnlyCares *JamieK"
@115911 @TMobileHelp @115911 is there something you can do. I’m trying to redeem my Henley from Basic Outfitters and it’s saying my code isn’t valid... https://t.co/zRgHwXBZCG | @691899 That's no way to spend Tuesday! Meet us in DM: https://t.co/AsNixOq0xa *SekiaSmith
"@115913 I just tried submitting my Basic Outfitters code for over an hour and the website finally worked, except my code is not valid. A little help here? | @691900 @115913 Hi! I want to make sure you get #thanked today. Send me a DM and we'll chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp Hi, I am unable to use the code I got from #TmoTuesdays on Basic Outfitters! It says code is invalid! | @653016 Let's make sure you get your free gift! Send me a DM! :) https://t.co/vv9JsrbUOZ *AbigailRoach"
"@115911 hey, your app crashed while I was trying to play. What the heck? https://t.co/9puzdm3zCv | @321714 Try closing out the app completely and restarting it Lisa. *KaeW"
"@115911 I tried to redeem the @689994 T-Mo Tuesdays offer, and it rejected the coupon code | @691901 Hey Joshua. Let's take a look at this and make sure that we can get you hooked up this week. Send us a DM and we'll look into it *ErikS"
". @115911 @115913  
You messed up my unlimited data upgrade and it took you 3 days to fix that. Now you canceled my iPhone X preorder for no reason. I’m regretting going with T-Mobile. #trash | @691902 @115913 Hey! I'm here for you and would love to work with you to turn this around. Send me a DM https://t.co/3sF8qpf2nx *AlissaFast"
@TMobileHelp @689994 hey trying to redeem my tmo Tuesday Henley promo with code provided and I’m told it’s not valid at checkout. Can you help? https://t.co/EeuPZLGScm | @691903 Hey Luis! Meet me in a DM! I can give you a hand with that promo code. https://t.co/wnPk0Kpe5r *BrittanyJones
"@115911 @689994 I tried claiming my T-Mobile Tuesday deal for Basic Outfitters but the code I was given is not valid on Basic Outfitters website.  Can you help? #TMobileTuesdays | @691904 Hey, there! Send us a DM, and we'd be happy to assist! *KellenF"
@115911 @115913 T-Mobile Tuesday code for Basic Outfitters is not working and says Code not valid https://t.co/7KykbbMMiI | @428221 @115913 Hi! I want to make sure you get #thanked today! Send us a DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast
"Got my @10568 @689994 order placed but no socks and paid for shipping. @115911 https://t.co/t0T28U1odI | @691905 Hey Greg, lets take a look and see if we can turn this around. DM us! *MelJ"
@115911 #TMobileTuesdays  coupon code is not working for basic outfitters promo | @691906 Oh no! DM us and let's get you thanked now. *JamieK
.@TMobileHelp @122986 Any news on when I will receive the November OTA security update for my Pixel 2 XL? | @272195 Hey there I'd like to go over this with you! Can you follow this link  https://t.co/xKtJVNqc2V and shoot me a DM? *VictoriaPollard
@TMobileHelp I have direct messaged you. I just don't have a response. | @691587 Just got your message! I'll meet you back in the DM's!  https://t.co/GkKzSV0CsP *KerryS
@689994 @TMobileHelp y'all didn't propely prepare for this shit? I'm starting to get pissed off! | @691909 Let's take a look at what is going on with this TMobile Tuesday offer. Please send me a DM https://t.co/98fTbXON7k *HeatherPeterson
Just placed my #TMobileTuesdays order with @689994 however did not get the free socks or free shipping. I applied the offer code but it wouldn't work. @115911 @115913 Took over an hour to get this far | @691910 @115913 Hi! I want to make sure you get #thanked today. DM us so we can chat! https://t.co/3sF8qpf2nx *AlissaFast
"#sprint network down the last 2ish hours | @691965 (2/2) Please send us a DM, so that we can further assist you. Thank you! - WR"
#sprint network down the last 2ish hours | @691965 (1/2) Morning! Thanks for bringing this to our attention. We would love to look into that for you. - WR
"No @115714 ..scratch that. Your wonderful, offshore tech support guru, missed diagnosed my issue. Worst experience ever. 45 minutes on the phone and still no resolution. Definitely paying off this phone and switching (and telling everyone to switch too!) https://t.co/3Q90FvEOpy | @691966 We want to resolve this for you, we know how important it is to have a working phone!  Please send us a DM so we can get your info."
@10680 tried out the Keyone on @115714. Reception was not good. Dropped calls. Lose service continuously. Need to make some changes. | @117912 How can we assist you? -JM
Very disappointed in @115714 and @sprintcare 's handling of a refund for a return I made over a week ago. They won't refund my money and act like they have no record of my return. :( | @427239 Hey! This is concerning! Send me a Direct Message so that I can take a look into this for you! -ND
@115714 @sprintcare can somebody explain to me why my cellular connection keeps connecting and disconnecting every 30 seconds? | @691967 Is this happening at just one location or more? What does the signal bar shows when it happens? -PC
@sprintcare I've been getting double texts since last night in 03801 and 03824. Rebooted and updated PRL/profile/etc... | @691968 Did you send/receive separate duplicate messages 3 or more times? Are you connected to an AIRAVE ? -GB.
@sprintcare I've been getting double texts since last night in 03801 and 03824. Rebooted and updated PRL/profile/etc... | @691968 What is the make and model of your device? YP
@115911 @115913 @TMobileHelp the Basic Outfitters promo isn't working. My Card declines and says Not Available in USA. | @361792 @115913 Hey Ron! Let's make sure you get #thanked today. DM us and we'll chat. https://t.co/3sF8qpf2nx *AlissaFast
"Pretty Sure If I Call Back It'll Be A Different Story From Another @115911 Rep Mind Blowing 🤯 | @692370 Hey Anthony, what do you mean by all this? *JamieK"
@TMobileHelp I cannot redeem my T-Mobile Tuesday basic Outfitters hoodie saying redeem code is not valid? | @692373 We want to make sure that you're #GettingThanked! I see that you DM'ed and my reply is on it's way! https://t.co/GfMqTm3Joc *LizRackliff
"@115911 My code for Basic/Outfitters says “it’s not valid” 😭😩 | @692374 Hey Priscila, we always want our customers to #GetThanked. DM us and let's talk. *JamieK"
@TMobileHelp @AppleSupport why is #brandnew #iphone #x having #horrible connection #issues ? Same route #daily #7s had no issues https://t.co/tvCUf1T7Yn | @343382 Keeping you connected to your Magenta signal is crucial! Send me a DM to chat :) https://t.co/jaHSC7DwkH / *JacintaJenkins
"@TMobileHelp help! Your website and app is not cooperating and letting me make a payment. | @175534 Hey, let's work our Magenta magic and fix this! Send me a DM please! :) https://t.co/vv9JsrbUOZ *AbigailRoach"
"@115911 @TMobileHelp 
@689994 - the coupon code doesn’t work, tried multiple times for both me and my wife | @692375 Hello there Prakul! Send us a DM so we can look into this! #GetThanked https://t.co/vv9JsrbUOZ *AbigailRoach"
"@115911 So, my code for Basic Outfitters is not working. You sure this deal is for real?? | @692377 This loot is absolutely real. DM us and let's look into your redemption code. *JamieK"
"After more than a decade, I have to say that I'm extremely disappointed with @115911. Trying to upgrade to iPhone X and feel like it's all a scam with them. | @692378 Dade, we want to keep our 10+ years strong. DM us and let's talk about what's going on. *JamieK"
"@115911 i keep getting ""coupon code ... is invalid"" from basic outfitters. | @692379 That's no good Emma! Let's see what's going on! Send us a DM to get started. *JasmineS"
@115913 YOU DONT CARE ABOUT YOUR CUSTOMERS I️ WAS EORKING EITH THE EXECUTIVE TEAM WHO TOKD ME NITHING BUT LIES AND NO RESOLUTIONS I️ WANT THEM TO FOLLOW THROUGH! | @418028 @115913 We care about all of our customers and their experience. I am looking things over now & will follow up with you in DM *RachaelTansey
@115911 fix this #TMobileTuesdays trash situation that's happening today | @691909 I see your DM and replied. Please meet me back on the DM side so I can help. Thanks! *HeatherPeterson
Basic/Outfitters saying tmobile coupon is invalid @115911 #TMobileTuesdays | @692382 Oh no! We're sorry to hear that your code is not working. Let's take a look into that for you. Send us over a DM for assistance. *JasmineS
I getting tired of these coupon codes not working. @115911 @TMobileHelp #TMobileTuesday | @692383 Let's help you get your gift! Meet us in DM: https://t.co/AsNixOq0xa *SekiaSmith
"@TMobileHelp hey tmobile if you guys really wanna thank us, look for better partners been trying to redeem  from @689994 for an hour now, website keeps crashing once they fix it the promo code is not working/valid #tmobiletuesday | @692384 Thank you so much for your feedback. Shoot me a DM let's talk about it! https://t.co/oJwi530Mfi *KiaWashington"
"@TMobileHelp hey tmobile if you guys really wanna thank us, look for better partners been trying to redeem  from @689994 for an hour now, website keeps crashing once they fix it the promo code is not working/valid #tmobiletuesday | @692384 Please shoot me a DM so we can take a look in to this https://t.co/FebpmprSfp *DesiReed"
Hey @115911 my @689994 code isn’t working :( | @692385 Hey Brian! Let's make sure you can get hooked up with some new threads this week. Send us a DM and we'll take a look *ErikS
"@10568 @115911 I applied the 30% off + ship coupon at puma, it only applied free shipping not 30%. | @233332 Take a look at the details on our app Ale. Some exclusions apply. DM us if this is not the case. *KaeW"
@115913 the monthly billing and overcharging from T-Mobile continues! | @692386 @115913 Hi! An accurate bill is important and we've got your DM. We'll reply shortly. Thank you! *AlissaFast
"""were extra busy. Would you like to schedule a call back in 5 minutes?""

@TMobileHelp wins again. Thanks for not making me sit on hold. | @558259 Pretty awesome, right! Saving time is what we're all about! If you need anything else, send us a DM! *AlexKimbrell https://t.co/GefRnVHVqu"
Completely frustrated. @115714 just cancel my joint now. | @692736 We absolutely want to fix this and re-build your trust by turning around this experience. Please DM us -Maria Q
@116447 at my wits end with @sprintcare haven't been getting texts all weekend on my new @134202  Called in three times. Issue not resolved and agents tried to upsell me on an iPhone. Help now! | @134201 Team @116447 can look at your account. Can you send us a DM with a number to reach you that is not the Essential device?
@115714 y’all trying me with this one bar shit | @284836 Hey! We'll be more than happy to help. What seems to be the issue? Please follow us in Twitter @sprintcare for assistance. -MP
"@115714 I normally come here to praise ur gr8 customer service, however, I noticed u guys were being nice to scam me out of my $$. Ur company is slowly showing it's colors. Do I need to add a customer beware link to ur company? | @544369 Hello this is very disturbing what has gone wrong to make you say this. -FR"
".@sprintcare How do you expect me to return my phone NOW if I'm waiting for the iPhone X?! And when I call the number you leave on voicemail, I can't reach anyone? Long time customer, but @115725 might be the move considering my experiences of late... | @692737 Hi there! Please send me a message, so we can further assist you. - LP"
"@sprintcare Receiving duplicate texts all AM. Address is 14444 66th St N Clearwater, FL 33764. Can you please look into this? | @453354 Hi! How long have you experienced the inconvenience? Are you connected to an AIRAVE? -GB."
@115714 Is there something going on with service today? I keep sending and receiving doubles of ALL text messages. | @692738 Hey! Thanks for brining up this to our attention. Please follow us in Twitter @sprintcare for assistance. -MP
@115714 I just ordered an upgrade phone but I put the wrong shipping address. Can you help me change it? | @692740 Sure thing! Just send me a Direct Message. -ND
"@sprintcare @115714 I really have to stop doing business with y’all. Money for my phone bill was taken out on Thursday and then it was taken out again yesterday. Now my account is overdrawn. Wtf! | @343265 We don't want you to have problems. Send us a DM, let's find a solution. -GB."
@sprintcare every text I receive is coming in duplicate. | @665688 Hi! Did you send/receive separate duplicate messages 3 or more times? Are you connected to an AIRAVE device? -GB.
"@115714 @sprintcare I’m switching carriers and that’s that. I’m not dealing with your inconsiderable customer service | @692744 We don't want to loose you, send us a dm so we can help resolve what issues you are having.  We're here to help!"
"Me paying my 2 parking tickets, credit card bill and my monthly fee to the devil (@115714 ) this morning. https://t.co/fZBT0yhQAr | @654681 Hello there! Is there anything we can assist you with today? Please let us know. We're always here eager to assist. - KP"
@TMobileHelp @115913 help? They provide lies to steal more money from you.  Thieves crooks and liars. | @229622 @115913 Hello Paul! I'm here for you and would love to help. Please send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
@115911 lately prices have been high | @568226 How so? Send us a DM so we can hear more! We're always open to hear your feedback! *ElleA
@TMobileHelp any issues with the network? Can't stream anything with that download speed. 😢 https://t.co/6UQq1BCU8Q | @692766 Howdy!  Can you please shoot us a DM? - https://t.co/Llbz2sQI37 *JohnKuhn
@115913 can I ask you something do the pre- paid plan of T-Mobile have unlimited data plan and until how many gigabytes it's start to slowdown and the cost of it? | @486890 @115913 Hey! We'd love to check out your plan and get you all the details. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp 1 message in the morning saying I owe $50 then later during the day $100 with my data fully off? What the hell #Tmobile? 

I didn't take them as such crooks | @692767 Thank you so much for reaching out to #T-Force today. Please DM me https://t.co/nd3UEQ1CMv *NinaCastle"
T-Mobile Tuesdays BEEN wack !! @115911 | @692768 What's going on to make you say this? *JamieK
"@115911 yall gonna look out if i leave @115714 ? | @692769 We don't want to see you leave, If you do change your mind please feel free to let us know why you want to leave us. What's going on? - JA"
@115911 Y’ALL GETTING ON EVERYBODY’S NERVES. I’M SWITCHING TO VERIZON! https://t.co/h8pBMuQ1z8 | @692770 We always strive to achieve your satisfaction with us. Shoot us a DM and let's talk about what's happening on your end. #TMOnlyCares *JamieK
"@115911 Has anyone reported issues with time sync on network this morning? My clock keeps switching from correct to one hour ahead and back. Same for coworkers on T-Mobile. | @692771 This is an interesting case, Daniel. DM us and let's see what's going on with your time settings. *JamieK"
"@115911 i tried using my code for a free panda bowl and I go to check out and it says the coupon has already been used 🤔 | @692772 This doesn't sound right, Karla. DM us and let's see what's going on with your code. *JamieK"
"@TMobileHelp So you dinged my card this morning, does this mean my X is on its way? | @692773 Hey @692773! Thanks for reaching out! I would be more than happy to check on that for you! Send me a quick DM! *JoshRyan"
@115911 do you know that the Basic Outfitters site isn't accepting your redeem code? | @692774 Thanks for the heads up. DM us. We're happy to help out. *GiselleM
"@115911 why do you only have 2 people working when they’re 8 people waiting? It’s not that hard to hire a couple more people | @209314 Hi Arche, we know our teams are hard at work to get to all our customers. DM us and let us know if there is anything we can do! *MelJ"
"@115911 what’s happening in Manhattan....no connection with a 3-5 bar signal on two different devices... | @432973 Let's check that out, Steve. DM us, let us keep you connected. *JoanO"
"@TMobileHelp hi my coupon code for basic outfitters isn’t working, what should i do | @692775 Hey Kel! We want you to be warm this Winter! Send me a DM and we'll figure this out! https://t.co/vv9JsrbUOZ *AbigailRoach"
"Got an iPhone 5c. Obsolete now, software-wise, and battery won't hold a charge for long. Wife has one too. Same problems. So now I have the pleasure of shopping for a new phone/plan/carrier. Wonder how badly @115911 wants me and my wife to stay? | @692776 Roy, we'd be totally disappointed to see you go. Please DM us. We're happy to help you. *GiselleM"
@115911 trying to order from @689994 for the #TMobileTuesdays event and the site keeps getting errors. | @692777 Uh-oh! That's not what we like to hear! Shoot me a DM  https://t.co/oJwi530Mfi *KiaWashington
@115911 trying to order from @689994 for the #TMobileTuesdays event and the site keeps getting errors. | @692777 Hey there! You're #Magentastic! I just wanted to touch base with you to ask if you still needed any additional assistance? *KiaWashington
"Surprised @115911 doesn’t have that great of signal as @115714 does out here in North Carolina, I’ll probably just switch to sprint 🤷🏻‍♀️ | @693029 We'd love to have you join us at Sprint.  Get started at https://t.co/0qT1rLBLtN or call our telesales department at 800-777-4681.  WELCOME TO SPRINT!"
"Surprised @115911 doesn’t have that great of signal as @115714 does out here in North Carolina, I’ll probably just switch to sprint 🤷🏻‍♀️ | @693029 I know that you need us to deliver that great coverage where you spend your time. Please send over a DM, so I can look into this for you, and help with a fix. *JPL"
So my only works on WiFi? Look @115714 this might be your last straw. | @693030 Hey! What's going on? Please let us know to further assist. - EG
"When I got my @115714 ""loaner phone"", I was told I would have to only pay $20 to fix it in case of water or physical damage. Dropped it and it cracked because I'm waiting for my case in the mail (God forbid Sprint sell cases to their phones, eh?) and was told I have to pay $50. | @693032 Hello. We would like to see what can we do about this concern. Please, DM us to start. - GS https://t.co/rMApsV8PQY"
"It’s sad that I spend so much time making sure @115714 doesn’t rip me off. Been a customer for 5 years and if I blink for a second, it costs me hundreds. https://t.co/weRu77Hlb8 | @693033 Transparency is really important to us. If there's ever anything we can help you understand better about your service or options, please contact us directly. - CW"
"Wow it took 17 while minutes to load the GFUEL website!! I missed the logic shaker thanks @115714 you guys suck | @693034 Hi! Are you having issues with the service? If so, please DM us to assist you. - GS https://t.co/rMApsV8PQY"
@116447 EVERY FREAKIN TIME I TRY TO UPGRADE ITS SOME BULL FREE ACTIVATION ONLINE BUT TECHNICAL ISSUES THEN THEY SAY GO IN STORE AND CHARGE ME | @693035 Team @116447 can look into this for you. Please send us a DM with your contact information.
"@115714 i need someone to contact me immediately. I am sick of wasting my time on the phone with people who dont follow through on issues. I am an unhappy customer and want proper resolution immediately. | @400044 You are in the right place. Please, DM us with some details about your concerns to assist you. - GS https://t.co/rMApsV8PQY"
@115911 Why is it so complicated to return device bought online at tmobile site??? Spoke to 10 reps and  all have diff or no no info https://t.co/uKLMPbVmPg | @693064 Oh no! We're here to assist! Check out our return policy here: https://t.co/thvo7xp8o8 and send us a DM so we can get you fixed up! *ElleA
"@115911 Every time I try to get into the T-Mobile Tuesday app, I get an error message ""Our Wires Got Crossed"" - refresh brings me to the same screen.  I cleared all of the data and relaunched it, provided my wireless number, and it went right back to the same screen.  HELP! | @693216 Hmmm that's strange! Could you send us this info in DM so we can check it out? *ElleA"
@115911 BasicOutfitters code not working... help? | @693218 Sure thing! Send us a DM so we can check it out! *ElleA
"@115911 tried placing @689994 order, it put an auth on my card twice but errored out and no order confirmation? | @693219 Let's figure out what's going on. Send us a DM for assistance. *JasmineS"
@AppleSupport @115858 @115911 @TMobileHelp why does my iPhone keep freezing ?! This update this update . | @693221 Shoot me a DM and we can get that iPhone back up and running!   https://t.co/CpepB4KjFi *BrianBenderski
"@TMobileHelp send me a DM, I need your assistance please, thanks | @693222 We're happy to help, send me a DM https://t.co/9IUH5Nit1g and I'll resolve your concerns :) Thanks! *AmberSellers"
"@TMobileHelp tried to use offer from TM TUE for pier1 imp. But, Code didn’t work, what should I do?? That happened on both lines I hv. | @235664 You’ve come to the right place! DM me so we can chat! https://t.co/vuTPc7Xx7T *TraceyFoster"
"@115913 spent all day on the phone with tmobile trying to figure out an issue that occurred 6 months ago, mistake on behalf of t-mobile now on top of paying alittle over $1000 on my phone they are charging $300 extra. no supervisor has been able to help. | @693225 @115913 Hi! An accurate bill is super important and I'd love to help. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 Ugh my T Mobile Tuesdays code for @689994 doesnt work. It keeps saying ""coupon code ---- is not valid.""  😞 | @693228 Ouch! Could you DM us details so we can check it out? *ElleA"
Hey @115714 your website is an atrocity | @693331 Oh no! What's going on? - RR
"@115714 damn it! why does your mobile data service suck so bad in the Austin TX area? https://t.co/NwkY1hxnEu | @245336 I'm sorry for the trouble, let's get this fixed for you. Send us a DM so that we can further assist you. - RR"
"finally got my new phone and now it is taking forever to activate #Sprint | @693332 Hi! Were you able to activate it? If not, let's get it addressed through this channel Please send us a DM to start working. - AA https://t.co/rMApsV8PQY"
"@sprintcare I am getting duplicate texts, not just one or two but 20, 30 of them since yesterday.  Anything I can do? I am in Yorba Linda, CA | @693333 Please DM us your nearest cross streets and ZIP code to better pinpoint the area where you are having these issues. - JF"
@115714 can we knock off the double texts please | @693334 Hello there. When did you begin to notice the double texts? Is it happening for outgoing or incoming texts? - JF
Is it just me or does @115714 keep “searching” for signal? | @693335 Let's check on that services for you. Please send us a DM to assist. We await your response. - EG
Paid my phone bill and @115714 shut off my service while away from home. Absolutely the worst service ever. Don't use Sprint. | @675156 Hello is your service on and do you need assistance. I would love to assist with this issue. -FR
"I'm switching to #Sprint | @693336 Hello Jacquonda, This is Great News!! if there is anything we can do for you please reach out to us."
Does anyone else that has sprint know why their network has been unbearably disgustingly slow lately? Couldn’t even get my email to update last night @115714 | @693343 Hi! We'll be more than happy to help u with this. Please follow us in Twitter @sprintcare . -MP
"@115714 what y’all gon do about Verizon telling me to slide in they DM’s? https://t.co/0SJssq84iG | @693345 We don't want to loose you as a valuable Sprint customer, what issues are you having with your service?  We're here to help."
"@115714 your website is straight up garbage. How do you sell high end technology but you can’t get a website right? https://t.co/SCXDIoJqUR | @693393 Thank you for your post today Polish, can you tell me what issues you're having when using the website. Send me a DM to assist further. -AC"
"@689994 @115911 @115913 @10568 
Not only did the requests never process, but I was CHARGED EVERY TIME I TRIED. I want my money back. https://t.co/jz7OaWmYq2 | @693738 @115913 Hi Alexis! I'm sad to hear of this and we'd love to get more details. Send us a DM https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 what are the chances I can get help with my iPhone X order? I ordered 2 but one isn’t due to ship till next month while the other has already shipped. | @693739 Hey Vidal, if you have concerns about your order shoot us a DM and let's take a look into this for you. *JamieK"
"@115911 @TMobileHelp why has t mobile Tuesday’s gotten so bad? I honestly could delete the app cuz not a single thing you guys have given me in like 3-4 months is useful or something I’d actually wanna get, slacking | @693740 We're always looking to add new things to make sure everyone is able to use the service! Send us a DM and we can chat more! *ErickiaLaChance"
"I swear people probably think I always ignore their calls, but it's just @115911's spotty signal at work. 😑 | @693741 Hi Maricruz, we want your service to be spot-on! DM us and lets check this out. *MelJ"
@115911 my code for @689994 is coming up invalid. Any suggestions? | @693742 Hey George. Send us a DM and we'll take a look at this with you! *ErikS
"Me on the phone w/ @115911 customer service https://t.co/lqm4zpbBMD | @693743 We're also available via DM, De'Mone! *KellenF"
"@TMobileHelp Hi, my panda bowl order says the coupon does not exist. I may be doing something wrong, but can I get some help here? | @693744 I'd love to make sure you can #GetThanked! 🎁 Please DM me here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann"
@TMobileHelp the charger  included with my new galaxy note8 stopped working after a week ?!? @117159 | @693745 Oh yikes! The charger is a pretty important accessory. Please send me a DM so I can help https://t.co/98fTbXON7k *HeatherPeterson
@TMobileHelp I think you guys might have shipped me the wrong LG phone when I ordered one... Can I get some quick support? | @693746 Absolutely! You did the right thing by reaching out! Send me a DM and let's get to it https://t.co/wpL37NrHcr *AlexisDean
"@TMobileHelp I never received the new phone with SPen and so I still don't have a S pen with my phone. | @467517 Howdy, Kelley! So excited you reached out. We want to make sure we get you a solid resolution! Toss me over a DM ... https://t.co/zy1egjzlB9"
No point playing #TMobileTuesdays if you’re gonna get absolutely nothing for a month straight. Might just have to switch providers 🤷🏽‍♂️ @115913 | @693748 @115913 Hey! We'd be sad to see you go! Check out the app today for all the great gifts! *AlissaFast
@TMobileHelp Hello! I could use some help on iPhone X pricing. | @693749 Hey there! I would love to answer any and all questions! You can message me here: https://t.co/fk4xNyQBXY *CodyH
@115911 @TMobileHelp @115725 @ATT @115911 why did you stop allowing conference calling while using the cell network? Asking for a friend | @693750 Hey thanks so much for reaching out! You're a good friend. Shoot me a DM https://t.co/oJwi52JbnK *KiaWashington
@115911 @TMobileHelp @115725 @ATT @115911 why did you stop allowing conference calling while using the cell network? Asking for a friend | @693750 Hey there!  You're #Magentastic! I just wanted to touch base with you to ask if you still needed any additional assistance? *KiaWashington
@TMobileHelp - not able to use the promo code this week as well for panda express. It says coupon doesnt exist. | @529683 I'm positive we don't have another Pandamic this week! I've got the paws to fix this up for you. DM me! https://t.co/4tHjtOQM3E *LaurenChan
"@115911 there's problems with #basicoutfitters it's charging me but not giving me a confirmation that it went through. It charged me twice!!! 😬 #TMobileTuesdays | @693751 Hey, Jen! Don't fret! We're here to assist you! DM, us. *KellenF"
"@115913 Apparently your business support team for escalated customer support issues doesn't have a telephone number? #2017 I need some #uncarrier help. | @608312 You're in the best hands with my team & I, Cedar. I've gone ahead and sent you another DM. I look forward to hearing back. *MariahDaigle"
"Time elapsed since #TMobile voicemail service on my #iPhone7 has been broken.

cc: @115913 @115911 @117543 https://t.co/7K4CshzXBV | @351698 @115913 @117543 Know that we're here for you and we want to help. Please click this link to send us a Direct Message: https://t.co/cuEwtd2epS *DanKing"
@115714 just wasted 45 minutes on phone to get no answer to a question after being transferred 3 times and put on hold 5. | @694161 Not what we like to hear. Please shoot us a quick DM with details and I’ll jump on it. - LP
@sprintcare @115714 I'm in UR store. Both of your associates are on their personal devices not helping customers. Not cool. #WhyAmIYelling | @694162 Thanks for reaching us. Ask to speak to a supervisor. - JM
"@sprintcare would i be able too save 50% of of tmobile for 2 lines? https://t.co/lzvn05ZOF9 | @245435 These savings are calculated, as stated, using 5 lines of services as a guide. For more details please visit:  https://t.co/ozfJDmVEaq - JF"
.@115714 continues to charge me for a phone I returned more than a month ago. Can you believe their customer service handle is @sprintcare? I've never got the sense that they care. Constant miscommunication. | @694163 I hate to hear that you are still being charged for the phone.  Please send us a dm so we can get this resolved for you.
"My service is very poor....at the worst time ever too. Come on @115714 get it    together please!!!!! | @694164 We understand your concern, are you having network issues in a specific place or multiples locations? -JM"
"@115714 SPRINT SUCKS
I switched from AT&T.  Sprint won't send me the gift card to pay off AT&T and everything about the deal they promised has been untrue.
Lies, time wasting and poor service. | @694165 Hey! This is definitely not something we want you to experience, we'd like to fix this for you. Please send us a DM so we can help! -CD"
"To make matters worse, @115714 decided not to include the suite # - I asked them to add it, but they say it's not guaranteed that they will be able to.  Well, I'm not guaranteed to pay for a phone that I may or may not receive with an incomplete address. NEVER a good experience! | @694166 Thanks for stopping by. Please send us a DM in order to continue the assistance. - JM"
"@115714 @sprintcare I want to upgrade to the iphoneX. How do I know which stores, if any, have them in stock? | @245504 To locate the closest one to you and confirm availability, please visit https://t.co/X1DpDgk1EU 2/2 -LC"
"@115714 @sprintcare I want to upgrade to the iphoneX. How do I know which stores, if any, have them in stock? | @245504 Most of our retail stores have the iPhone X available. 1/2 -LC"
@115714 https://t.co/0SWo3EveJr | @217320 Oh no! This is not something we want to hear and we'd like to fix this for you. Please send us a DM so we can help! -CD
"@sprintcare just flipped on a switch near 90804 and I’m getting 50mbs down. Let’s see how long it lasts. ie, not long | @573466 Sprint is always working to improve the network. Congratulations! -FR"
@115714 why are you SO slow??? | @694170 Hey! Are you having issues with the services? What's going on? Please let us know to assist. - EG
"Why do you charge $30 activation fees? @sprintcare and I didn’t receive my phone in two days, please refund my money | @591491 Let me figure it out! Send us a DM with more details about what's going on. - RR"
"@sprintcare i've had no service on my phone for more than 18 hours now, any reason why? I'm located in Winona, MN. | @694171 Let's check this out! Send us a DM with your ZIP code and your nearest cross streets, so that y can take a look at the coverage. - RR"
"@115911 FYI, it'd be cool if you could upgrade this stretch of highway from edge to lte.

https://t.co/6egFQMJehI | @694193 Always working to make our network better, Topher! Happy to chat about this more in DMs if you would like to *ErikS"
@TMobileHelp Is T Mobile part of Apple's DEP program? Thanks | @694194 Thanks for reaching out! I would be happy to look into that for you! Send me a quick DM and we can go over it! *JoshRyan
"@115911 is there any reason the forge of empires redeem is not working? It says redeemed but I never got it at all  #TMobileTuesdays | @694195 Hmmm, let's check that out, Chrisy. DM us, let's make sure you #GetThanked. *JoanO"
"New @115911 website sucks...   does not let you search for phone/tablets.. does not easily tell you price of phone...  and NO EMAIL ADDRESS to complain about site!!   just a SNAIL MAIL ADDRESS????    HUGE step backwards!!!!! | @694196 Hi Danny, we're here for anything you need. DM us, we're here for you. *JoanO"
"@115911 @TMobileHelp hey, any sales/promos still going on for the @117159  note 8? #galaxynote8 | @203546 My name is Mak and I'd Love to help get you taken care of today. DM me https://t.co/UjLZ4Px65q *MakLarson"
@689994 @115911 #TMobileTuesdays what's the time frame to get this fixed? Yet to receive an order confirmation or a response from basic outfitters via email https://t.co/bCj8vscbQl | @694197 Yikes!! We want to help get to the bottom of this! DM us this info so we can take a closer look! *ElleA
@TMobileHelp you guys having an outage? Haven't been able to send text messages | @694199 Yikes! I can't have you unable to text! Shoot me a DM so I can jump on that in a #MagentaMinute! *JoshuaB
@TMobileHelp how do I get one of these? https://t.co/d2ctssY9zO 611 told me earlier this week that this wasn't a thing. /cc @694201 | @694200 Hey @694200! Thanks for reaching out! I would be more than happy to look into that for you! Send me a quick DM to get started! *JoshRyan
"@115913 False advertising on the free Netflix! I actually already have T-Mobile One, 2 line promotional plan for $110 and to get Netflix, would have to pay $20 MORE!! 😦 | @689754 @115913 Hey! We want you to have the best options for your usage and budget! We're always a DM away, if you have additional questions. *AlissaFast"
@115913 meaning to ask the question. Does T-M have online gear shop customers can buy items from? Get t-shirt. & show onesie 2 fellow residents. Onesie handy 2 put on when bldg fire alarm goes off @ 3 a.m. like when ****** puts smoldering cig butts down trash chute. | @425685 @115913 Hey! Check out our https://t.co/bjPuexYdEC site for all the latest is awesome T-Mobile gear! *AlissaFast
Day 39 and @115911 is sitting back worry free enjoying my $850 https://t.co/w7yqi6aVQ4 | @128154 I'd love to get you more info on that! DM me here: https://t.co/Op5C2z3lou *ChelseaBailey
"@TMobileHelp if my bull is paid and there's been no interruption in service, why is my phone not connected to a mobile network??? This is ridiculous. #GetThanked | @603151 My phone is my lifeline! Send me a DM so I can turn this around for you! #IGotYourBack https://t.co/8Ra5p7pOl6 *KealeighBradford"
"@115911 major dead spot in SF on Haight between Castro and Market. I’ve dropped to 4G and been unable to do anything on my commute for the past few weeks. Dropping to 4G may as well be the same as no service | @130816 Lets check out service in your area Rishabh, DM us. *MelJ"
"@115911 the Panda Express coupon is coming up as “coupon does not exist” #TMobileTuesdays :( sad panda | @694204 Oh no, Mason. DM us, we'll make sure you #GetThanked. *JoanO"
@115911 mobile app messing up again | @273749 I am here to help! I'll meet you back in DM to get this straightened out! *JessicaNeedham
why my shit saying no service @TMobileHelp | @694205 No service?? Sounds like a job for T-Force! Click this link to send a DM so we can fix it ASAP! https://t.co/6eZrWJ9PIa *JustinRhodes
@TMobileHelp love the Supler. T-Mobile support is so fast and responsive on Twitter.  Available 24/7 too. | @694423 #Magenta👊Bump Yeah we are! Send us a DM day or night and we will help out any way we can! *SonjaKett
"@TMobileHelp @115911 ZTE Quartz Is free now with Bill credits? What about someone who brought it a month ago? Can I get in on this offer? | @428742 @115911 I see your DM's, we'll meet you there! *HollyAdams"
@TMobileHelp Hi. I have preordered the Iphone X on launch night via phone. I have been charged a 20 dollar upgrade fee. Please help | @324822 We would <3 a chance to chat with you! DM me to get started :) https://t.co/jaHSC7DwkH *JacintaJenkins
"@TMobileHelp my friend just lost his TMobile phone in Varanasi India.  Anyway you can shut it down and or track it? | @684757 Oh no! That stinks! Can he send us a DM, from his account? https://t.co/s9b5I4qxPp *JamiePitcher"
@TMobileHelp Do you guys have English speaking people in America on right now ? | @694610 You got the right person! I'm our guy. Shoot me a DM and lets chat. https://t.co/cYAShZx2fF *PoxMaphixat
@TMobileHelp you failed to update my order’s address (you missed appt numb.). I had to cancel the order you may lost 4 lines customer. #fail | @694795 Oh gosh! Let's make this right! Please DM me to chat :) https://t.co/jaHSC7DwkH *JacintaJenkins
@117735 no one got back regarding my issues Maybe it’s time to part ways after ten years of service. @115911 might finally have to switch | @694796 Oh no! What can we assist with? Send us a DM with details so we can follow up! *ElleA
"bra y’all sizing me @115714 . HOW THE FUCK I PAY MY BILL AND I JUST WOKE UP TO MY PHONE SERVICE OFF BITCH I PAID MY SHIT LIKE 3 DAYS AGO | @694848 I don’t have the answer to that off-hand, but I will find it. Please send us a DM for further assistance. -SA"
Beginning to like the #pixel2xl more & more each day. Speeds & call quality is awesome on @TMobileHelp @115911 #Tmobile camera is the best. https://t.co/rzoGkFKfwS | @156432 WOW! Those speeds are very impressive!!! :) Thanks so much for sharing. *AliciaBanks
@115911 hello I wanted to check on my iPhone x order and make sure it's all set I'm going to dm you | @694942 Sounds like a plan! DM us so we can make sure everything is all set with your order! *ElleA
@TMobileHelp I’m told because the payment is taken two days before due date with autopay. But when due on the 1st it’s not taken 29/30th. | @694994 Awesome! :) I've just responded to your DM! *PatrickUllmann
"@TMobileHelp Why is it, when my due date is the 1st, pmt is taken on the first. When it’s due on the 3rd, it’s taken on the 1st? | @694994 I'd love to provide you the details on this. Please DM me here: https://t.co/gAmFrAsnx1 *PatrickUllmann"
"@115913 I live in an urban area and have had signal issues and still LOVE T-Mobile! could u please send me a pink shirt or a jacket! | @534593 @115913 We want to ensure you're staying connected. DM me, I'll help: https://t.co/c6ROkA8HEU *HollyAdams"
@115913 your system didn’t had apartment # on my order & the only way to change order was to cancel it. Lost my iPhone X. #fail t-mobile | @694795 @115913 We can help! Send a DM my way and we'll assist: https://t.co/c6ROkAqiws *HollyAdams
@115714 Is there a person who can understand my question regarding my service? Been W/Sprint since 1999 much dissatisfaction now that I need assistance. | @503088 Hi there! Let's get your concern addressed. Please elaborate on your issue. -NC
"Why can’t I get 3g or LTE this morning @115714 get it together please | @695294 Hey Bushido, I don’t have the answer to that off-hand, but I will find it. Let me do some research. Send me a DM. -KJ"
"@115858 and @115714 is the worst....never able to fix the issue but they always want your money | @695295 bola adesunloro - Hello, So sorry to hear that. Please let me know what the issue is? How can I help you? - JS"
"@sprintcare went to check order status; got this “The number you entered doesn't match our records. Please try again” # has worked before. | @695296 Hi! Here's the Order Support chat. Please, follow this link: https://t.co/a8o8qjKr9l . -ED"
@TMobileHelp what’s going on with the internet service. The internet on my phone won’t work | @695386 Yikes- we all need our internet to be running top-notch! Send a DM our way to chat :) *SageMcGowan
One more phone call to my cell phone that's a robo call and all hell is going to break loose. I pay your company plenty to not receive unwanted calls. @TMobileHelp | @695483 Uh-oh! That's not what we like to hear! Shoot me a DM  https://t.co/oJwi530Mfi *KiaWashington
"@115913 Hey John, my business partner has reached out over the phone, email, and facebook to get our account restructured, they've pulled it off of facebook to DM's then had us call account services.  It's been about 6 months and nothing's been resolved.  Any help? | @626127 @115913 I'd love to check out what's happening and the options available. Send me a DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast"
"@689994 @TMobileHelp obviously today's unprecedented, but I'm not sure if my order went through, given there's a pending charge on my card + this error following the purchase screen. #TMobileTuesdays https://t.co/ZBsCPfDec5 | @695484 Yikes! Lets check on this and make sure your order went through succesfully. DM me, plz https://t.co/6NxKsl5RJm I got your back *JoshHenegar"
"I’ve been trying to redeem my @115911 Tuesday offer for @689994 for 4 hours now, with no luck. Guess I didn’t need a new hoodie anyways. | @695485 Hey Bianca. Send us a DM and we'll troubleshoot with you. We definitely want you getting hooked up this week *ErikS"
@TMobileHelp @158861 I've only had my phone for a few months and the camera takes mostly blurry pics and the battery need to be charged every couple hours. I feel like I overlayed for this paperweight | @279594 I'd love to make sure you can take amazing photos! Please DM me here: https://t.co/gAmFrAsnx1 *PatrickUllmann
@115911  Hey the promo didn't work :( https://t.co/SWHy19Lv4l | @695487 Oh no. DM us. We're on it. *GiselleM
"@115911 how y’all gonna tell me yall was gonna pay my overdraft fee for taking my money out before the actual date, and then tell me you’re not gonna pay shiiiit👀 | @695488 Say whaaaa? Oh no! Could you DM us details so we can check it out? *ElleA"
@115911 @TMobileHelp i have a question regarding Tmobile tuesday | @200138 Hi. We are your #GetThankedExperts and answer all your questions. Send us a DM please. *SusanaAnchondo
"@TMobileHelp @689994  I used the TMobile Tuesday code for the promo.  I didn't get any purchase confirmation yet I see that my card has been charged 3 times. | @168989 Whoa! Triple charges are a triple no, no, no! Meet us in DM: https://t.co/AsNixOq0xa *SekiaSmith"
"@115913 I just got a notification saying my line will be cancelled due to excessive roaming. I will halt all roaming, please do not cancel it. Had to use tmobile line because my iphone got locked in Turkey. | @695491 @115913 Hey! We'd love to check this our to make sure everything is good. DM us so we can get started! https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 talking with one of your outsources reps is a horrible experience. | @695492 What happened, Kenneth? DM us, we can take care of you. *JoanO"
@115913 My employee just switched but having issuss w/Carrier freedom reimbursement... Nodbody is helping him!!! | @695493 @115913 Hey! We'd love to help! Have him reach out to us on Twitter or Facebook and we'll get right on it! *AlissaFast
@TMobileHelp my service keeps dropping | @695494 Yikes! That's not what we want to hear. Send me a DM and I'll be happy to take a look at it. https://t.co/SOlY6pwpus *EricMarentes
"@115911 I'm so disappointed with your company and the lies I was told at one of your retail stores when I switched to your carrier. | @695495 What happened there to make you feel this way, Hollie? DM us, I'm sure we can clear it up. *JoanO"
"@sprintcare I'm not getting any mobile internet service in Austin, TX.  Been like this all morning. | @695588 Let's check on that. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
Have never had so much trouble with any customer service as with @115714 | @695589 Hello what is going on. -FR
@115714 pissing me off been a loyal customer since 2009 😡 @sprintcare | @695590 Thank you for being a loyal Sprint customer.  Please send us a direct message letting us know what's going on so we can help you.
Just so you guys know @115714 @sprintcare sent me to collections for money I ALREADY PAID THEM A YEAR AGO.  This was a matter that was already resolved that hey have now decided to escalate | @695591 Hey! Are you still having issues? Let me take a look into this for you. Send me a Direct Message. -ND
@115714 does it again! Store 265 rep Cristina H. was in such a hurry 2 help others rushed 2 charge me fees & accessories w/o my knowledge until the emails I read at home said otherwise. Evan/Lead store 265 says he’ll look into it & spw her. Never fails that I have 2 wait 4 reply | @271476 Hi. I am sure they can take care of this for you at the store. - JM
"i'm convinced satan himself founded   @115714 . i refuse to believe otherwise | @695593 Yikes, harsh words. Sorry to jump in but what has causing you to feel this way? - LP"
@115714 @sprintcare @116447 contacted sprintcare and they have no recollection of what was discussed yesterday. | @12269 Per our phone discussion on 11/13/17 u will need 2 switch back 2 the Nexus device in order 2 qualify for this promotion. Team @116447
"@115911 Trying to #GetThanked with a $4 @94506 movie ticket, but the app won't process the promo code. Any suggestions? | @695970 Hey, Kaleigh! Come on over to DM, and we'll assist you! *KellenF"
"@115911 Are you actually going to do anything about the disaster that is @689994 or just keep letting people get burnt.  Some kind of announcement wouldn't be amiss, and maybe $20 off our next bill as we cant actually claim the offer would be a decent gesture! | @695971 Hey Matthew. I hear you and I certainly want you to #GetThanked! DM us here so we can help you out. *BlakeT"
Someone hacked my account with the help of T-Mobile - I'm still waiting on @115911 @TMobileHelp to make it better @115913 - https://t.co/m4FOseLbDE https://t.co/C1MEAvLRIB | @577893 @115913 Hey! I'm here for you and would love to help. IT's important to feel secure. Send me a DM. https://t.co/3sF8qpf2nx *AlissaFast
"@UPSHelp @TMobileHelp my order was shipped on the 9th via “3 day select” and should have been delivered today and I just got a call from customer service saying “it’s not at that hub” waited almost 6 days for a 3 day delivery...HELP!! https://t.co/NHN001Vp4q | @695972 Howdy, friend! I get sooo eager when I see a package has been shipped! DM me, lets get to workin' :) https://t.co/F1LcvbHvWu *DevynGalligher"
@TMobileHelp @115911 your customer representative is rude and he would not listen anything..charged incorrectly for international call via google voice #bad #tmobilessucks #wrongone | @547085 That  doesn't sound right at all! Let's turn this around for you Arjun. Send me a DM and we can chat! https://t.co/nofhK4Kr3A *AmarizLugo
"@115913 can I just give y’all my old phone and use the funds to recoup the initial cost of my new phone? Trying to move from a 6 plus to 8 plus on T-mobiles upgrade plan thing. Love the service just can’t buy outright, and don’t really need bill credits. Wanna stay with y’all | @695973 @115913 Hey! Let's take a look at your options! Send me a DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast"
"@115913 Just found out that TMobile ripped off my small business.  Charging us monthly for one year for a temp phone that TMobile made us take when they sent us the wrong one, and which we returned, plus myster charges of $20 per month for something called JUMP | @695974 @115913 Being billed properly is absolutely crucial, Alan. DM us so we can straighten this out. https://t.co/9lBsX5Dx3r *ChrisBradstreet"
"I don't have your direct dm. I have sent 10 emails, tried to call was put on hold. Enough with the runaround. https://t.co/J6jMpFNctR | @691244 Hey! Just click my photo to start a DM to our team. https://t.co/3sF8qpf2nx *AlissaFast"
@TMobileHelp hi admin. Can I unlock iphone with t-mobile careers even I’m not in US? | @695976 Let's take a look at that unlock together Dany!  Shoot me a DM and we will get started! https://t.co/HxATIJF0QV *KevinGray
"Broke my phone today, and though I was not available for upgrade for another year @115714 not only helped me replace the phone, but get an upgrade as well without increasing my cost. 
I've been with them 15 years straight and I doubt I'll ever switch. Thanks! @sprintcare | @696363 your cost. If there is anything else you need regarding your sprint service please reach out to us. Thank your for being a loyal customer!!"
"Broke my phone today, and though I was not available for upgrade for another year @115714 not only helped me replace the phone, but get an upgrade as well without increasing my cost. 
I've been with them 15 years straight and I doubt I'll ever switch. Thanks! @sprintcare | @696363 Thank you for the great feedback Capt-Caramel Jenkins and glade that your issue was resolved without increasing"
@116447 @193678 @193677 @sprintcare I am furious with Sprint! Your customer service has been completely ineffective and non-responsive. I've been trying to get a situation resolved for MONTHS with empty promises and failure after failure. | @696364 Hello Rich! Team @116447 can help. We will be contacting you shortly.
"@sprintcare “our system doesn’t show taxes until it’s time to actually make a purchase” Well isn’t that fucking dandy. My purchase of $771 went up to $835 because your “agent” can’t give an accurate price the first time she is asked. | @364096 Could you please elaborate more the issues or concerns you're experiencing, so that we can provide the assistance you need? - LP"
"I'm in San Juan, Puerto Rico and @115714 's network went back to sucking again! 😡 | @696365 This isn't something we like to hear. Allow us to look into this for you and get your network back to working as it should. -CW"
"@115714 how long will it take you get me an iPhone X? @115911 is taking too long!! Been a customer 14+ years but really considering switching | @661785 Make your order by  2 p.m. ET Mon-Fri , you'll get it the next business day. Visit https://t.co/8ZGxwnd8si  and upgrade now! -MM"
"@115714 how long will it take you get me an iPhone X? @115911 is taking too long!! Been a customer 14+ years but really considering switching | @661785 We wouldn't want to see you go, Timonte'. We're doing all we can to get the devices out as quickly as possible. DM us w/ questions. *KeithM"
@115714 why is your service so bad??? | @696366 So sorry to hear that. What's going on? - RR
"Aye yo @115714 .. why can’t I surf the web and talk on my phone at the same time? #thisis2017 | @696367 We are currently working on bringing this feature to our network and devices. To learn more, please visit: https://t.co/etSTd1awPT . - JF"
@115714 @sprintcare please explain to me why y'all have such shitty ass service everywhere a company this big shouldve fixed this shit by now smfh | @696368 Sounds like something we need to take a look. Please send us a DM in order to further assist - EG https://t.co/rMApsV8PQY
@115714 y'all selling the Essential Phone at the new price or the old price? | @696369 Could you please provide a little more clarification on your question or concern? - LP
This is my regular reminder to you all that @115714 sucks. Every time I try and cancel they find new fees to make it impossible. | @696370 This is not the way we want you to feel.  Team @116447 will review your account and reach out shortly.
This is my regular reminder to you all that @115714 sucks. Every time I try and cancel they find new fees to make it impossible. | @696370 Hello we sent you a DM.
"When you pay for insurance and @115714 makes you jump through hoops and sends you to multiple stores to get a replacement phone after them telling you it's DBR and unusable...a week later still no progress on a replacement phone.
#NotAHappyCustomer | @696371 Thanks for stopping by. Please send us a DM to continue the conversation. - JM"
"@115714 your service has been crappy for the last week.  My and others signals have been less than LTE and sometimes it gets thrown into roaming.  I spoke with a rep about this and they state there is nothing wrong with the coverage in the area.  Clearly there is... | @696372 Let's check on that. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@115913 OMG the csr is the rudest child ever he said  I was mumbling and this after being hung up several times being told my problem. | @327098 @115913 That's not the experience I want for you at all. Let's turn this around. Send me a DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast
"I hate @115911 they are the worst people on earth. Don't trust them! They will ruin your phone & leave you high & dry! Worthless! | @302566 Hey Michael, I just replied to your DM. We'll get this all figured out, meet you there! *DanLawrence"
"@689994 @TMobileHelp if you get the ""demand is of the charts message"" does that mean it went through? I definitely have a pending charge.. | @415426 Hi @94530, my name is Abe and I would be glad to assist you. Please initiate a private message or direct message. *AbrohamVela"
"@115911 @TMobileHelp You guys have absolutely ZERO coverage in Gowanda, New York. It's actually pretty embarrassing. 

Gowanda
New York 14070

https://t.co/BL8JoPUAvy | @696398 I know you need your phone working no matter where you are. Send me a DM here https://t.co/gU6UH2rJT8 so I can help! *DanLawrence"
"@115911 hey guys having some trouble with the #TMobileTuesday app any chance y’all can help? | @696399 We can always help you, Jacob! DM us so we can get started! *WhitneyJ"
"@tmobilehelp  T Mobile Tuesday Panda express offer getting same error as last week.  ""coupon doesn't exist"" | @696401 Food is my favorite thing, Lou! Lets check this out. Toss me over a DM and we can get your grub on! https://t.co/F1LcvbHvWu *DevynGalligher"
"When you pre-ordered the iPhone X, paid premium for shipping cuz you were so excited, and the package got lost. Oh the frustration...!!! 😡 @115817 @115911 #needphonefortonightconcert https://t.co/P1OmoOnggw | @696742 Oh my! I know that feeling all too well so I want to assist! DM us so we can track your new device and get you some answers! *WhitneyJ"
@TMobileHelp hello. How do i return a phone that i got from care? I went to the store and they said that they can’t process returns? | @591884 Send me a DM https://t.co/9IUH5Nit1g and I'll set you up for success 💪 *AmberSellers
"@115911 @239217 site #crashed again https://t.co/S5Q4MT9eMO | @287465 Our folks have broken the internet, Senthil. DM us. We're happy to help. *GiselleM"
@TMobileHelp can I get a copy of my bill sent to me. | @389365 We can help! Shoot me a DM and we'll get you fixed up! https://t.co/99Z9nj0518 *RyanMitchener
"@TMobileHelp i can't recharge online, is the system down? | @637562 T-Force to the rescue! DM us and we'll meet you there :) https://t.co/ajg0boXCWT *TanyaFalandysz"
WHY DO YOU HAVE TO PUT A GIANT TMOBILE ON AN IPHONE SHAPED BOX LIKE WHY. PEOPLE ARE FUCKING SHIT. Y’ALL KNOW THIS! @115911 https://t.co/3H2tswrK4K | @117644 Hey friend! This matter is definitely URGENT! We are at your service! Lets move this to DM so we can help! *DevynGalligher
@117543 so you tier II tech support told me a few moments ago that Verizon Pixels are not compatible with @115911 4G LTE.  How is it Magenta is considered considered to have Superior CS? @119351 @115725 @244902 @696765 @216880 @270954 @94592 | @601686 @117543 Hey! We're here for you and we'd love to turn this around. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 Customer service agent lectured and insulted my wife, then cut our service, disgraceful. | @559192 Whoa. That doesn't sound like us. We certainly want to assist while providing needed details. DM us more about your experience. *KeithM"
"@115911 Do you have any plans on updating your #TMobileTuesdays App so that it works? It's been broken for awhile now... I'm on an iPhone 6s on the current iOS version, and I've re-installed the app... it never loads... | @388429 Hey Mike! I definitely want you to #GetThanked through the app. DM us here so we can figure out what's going on. We're here for ya! *BlakeT"
"@115911 all these high ass bills betta come with a new muthafucking Iphone ain bullshittin | @696766 Bill not what you expected, Jae? Let's take a look for you. DM us so we can get started. *WhitneyJ"
My hotspot isn't working again someone please help @TMobileHelp | @696767 Your #TechWizards are here have no fear. Meet me in DM https://t.co/vFlxW8eRD7 *RyanCulpepper
@115714 what is your customer retention phone number? | @696849 Hi There! What's happening? Send us a DM giving us more details on why u want the customer's retention number. We'll be waiting for u. - CE https://t.co/rMApsV8PQY
@sprintcare explain why my phone STILL says I have no sim card. https://t.co/Q1N6XfNKbv | @356695 Oh No! I'll be more than happy to help. Please follow us in Twitter @sprintcare for assistance. -MP
"@115714 out here running scams on people. but its okay i have my paperwork in check and everything documented. | @696851 Hi. Why do you feel scammed? Please send us a Direct Message, so that we can further assist you. - JM"
@115714 so tired of having to deal with customer service every month because you guys can’t accurately credit for my phone. Especially love when I am told escalation team will call to finally resolve the issue and they NEVER call. Glad my contract is over so I can look elsewhere. | @531784 We don't want to loose you as a valuable customer!  We're here to help you with any issues you are having with your Sprint service.  DM us.
"@115714 30 years.  30 YEARS SPRINT!  that's how long my family and i have been your customers.  we go back to the nextel days.  and 10 hours of on the phone ""customer service"", mostly on hold, can't get a satisfactory answer to my issues?
#customerloyalty | @696853 Hey! This is not the type of customer service that we strive for. What's going on? We'd love to help. -CD"
"#Sprint the lte is good now but other places where I go that is dense and has a lot of hills because Pittsburgh is like that that where I see more dead spots that where sprint need to prove the network the most | @199236 Our network team works hard to enhance the coverage, you can always report your location on Sprint Zone or Sprint Mobile App. -PC"
@115714 how come you are ignoring my request for assistance?? | @149937 Hey Richard! We responded to your direct message. Were you able to receive that message? Please return so that we can assist. -KC
"@sprintcare Your network is spotty or down in multiple states and has been that way for days and in my case a full week with no service and yet, Sprint has the audacity to continue to boast about their great coverage and service in TV ads. Customer since 2001 and I now hate you! | @675163 Follow the link provided to send us a DM and review what is going on with your service. We would like to assist you with this issue. - JF https://t.co/rMApsV8PQY"
"Still being charged for and use of all equipment returned to ANOTHER company; has fallen on deaf ears!  It's pure Aggravation,cont'dCharges+humiliation to my mental-state. Much success in their ineptness. https://t.co/dVLMzzyY1g | @696854 This concern us!  Allow us to take a look. Please, send us a Direct Message with more details to better assist you. -DA https://t.co/rMApsV8PQY"
"@sprintcare ??? I’ve ordered 2 iPhones almost 2 weeks ago. Why are you telling about next day delivery? https://t.co/dpm1XwOm0j | @512444 To know the status of your order, please visit https://t.co/l13eStvC56 - JM"
"@TMobileHelp, I appreciate your help, you guys are awesome sauce with a splash of excellence! | @697071 Any time! :) It's easy when the #MagentaFam has people in it as awesome as you! We're only a DM away should you need anything! *JustinRhodes"
"Rather disappointed in @TMobileHelp 

Just tested @115911 in Arlington, VA 22203, USA: 3.6Mbps using https://t.co/2cUIIbhD0k #opensignal #speedtest https://t.co/9NvJW5rKXj | @526692 Oh my! Send me a DM, and I'll check it out! https://t.co/zXrDYDCnIa *Bridget Wren"
"@115911 @TMobileHelp Why in the last year or so has LTE plummeted in speed in Washington, DC? Device and signal strength doesn’t matter. Any fixes coming soon? Additional towers needed maybe? https://t.co/OJWqtPCen6 | @697108 Whoa - I think we can do better! Send me a DM & let's work on kicking those speeds up a notch! *AlexKimbrell https://t.co/GefRnVHVqu"
@TMobileHelp Henley and sweatshirt sold out on website. My code says redeemed. Can I still use it later? | @697109 Happy T-Mo Tuesday! Meet us in DM for help: https://t.co/AsNixOq0xa *SekiaSmith
My rebate for #BYOPixel has been received since 10/27. Status is still pending. Anyway to expedite this? @TMobileHelp @115913 | @579601 @115913 Hey! I'm here for you and would love to check out your submission and get you and update. Send me a DM. https://t.co/3sF8qpf2nx *AlissaFast
This one is a disaster. Actually something I'd want and every option is sold out. Smh @115911 https://t.co/hGAsHGaORL | @697110 Oh no! Let's see what we can do about this. DM us and let's talk. *JamieK
@TMobileHelp Why doesn’t the T-Mobile Tuesday Forge of Empires gift work? I followed the instructions to the letter. | @697111 Uh-oh! That's not what we like to hear! Shoot me a DM  https://t.co/oJwi530Mfi *KiaWashington
@115913 improve network as in my city it’s been more than 10 yrs and no T-Mobile coverage as no tower. Send your team to look network in our area 95391 | @697112 @115913 Hey! We've got your back and would love to look at this a bit closer. Please send a DM  https://t.co/3sF8qpf2nx *AlissaFast
@689994 @115911 @TMobileHelp #TMobileTuesdays really working my nerves. Multiply charges and not 1 confirmation. #really | @697113 Oh man! I'd love to team up with you and dig into the situation. Click my pic and shoot me a DM! https://t.co/4tHjtOQM3E *LaurenChan
"Another week with #TMobileTuesdays @239217 free bowl bust. Nope, there no such thing as free meal apparently. Code from @115911 can't be redeemed because ""That coupon doesn't exist"". 2nd week in a row. At least their website is not crashing... | @531718 We're here to make sure you get thanked, David! Send us a DM and let's work together to check into that code. *KeithM"
"@TMobileHelp i am attempting to get some help through the app and webiste but im now getting these images. What do i do? I have 3 problems now (instead of 2) https://t.co/ag0BMVmJgE | @444458 Oh my! Shoot me a DM, so we can get this fixed! https://t.co/jjKemKyHlV *AlexisGovea"
@115911 you gave @239217 another opportunity to #EpicFail #getthanked. What is the definition of insanity? #gotshanked | @697114 Send us a DM and SURELY we'll be able to find a resolution with you *ErikS
"@115911 Finished the tutorial in Forge of Empires after following the instructions on the T-Mobile Tuesday app. I want that $20 in diamonds, what gives? | @697115 We're happy to check into this with you. Please DM us. *GiselleM"
@689994 @115911 @TMobileHelp #TMobileTuesdays another fail. Basic outfitters Website breaks and now everything out of stock. #fail | @697116 I'd love to make sure you can #GetThanked! 🎁 Please DM us here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann
Hey @115911 @TMobileHelp ... tell me again why this is not considered streaming according to your guidelines!!? Pfftttt! See that LIVE thing in the right top corner that shows it's STREAMING! https://t.co/6UqPGk4JBY | @498384 Uh-oh! That's not what we like to hear! Shoot me a DM  https://t.co/oJwi530Mfi *KiaWashington
@TMobileHelp can I submit my rebate for the pixel 2 and delay the line port... I got proof I purchased on time it's just that I have it under project Fi and I can't cancel until my trade in is complete.. They have a delay of 2 weeks + | @697117 Thanks for reaching out! Please DM me https://t.co/PqgHENiX1V and we'll go through the info together :) *ByronEdwards
@115913 your helpdesk cost me $300 of money I didn't have because they can't answer questions correctly! This is totally unacceptable! Money doesn't grow on trees!!! | @697120 @115913 Hey! We've got your DM and would love to meet you there. Look forward to our reply soon. *AlissaFast
"@TMobileHelp Tried to redeem my free bowl from @239217 on T-Mobile Tuesday and the code was invalid, 2nd week in a row. How do I retrieve a working code? | @697121 I'd love to make sure you #GetThanked! 🎁 Please DM me here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann"
@TMobileHelp hey can you please DM? | @697122 Hey James! Send me a DM https://t.co/9IUH5Nit1g with your magenta concerns and I'll help find your resolution 💪 *AmberSellers
@sprintcare im new to your service. I like it so far. Except for 2 things. 1 small deadzone and 1 massive deadzone. Both for data. | @267650 Hey there. Happy to hear that  you are enjoying our service. Send us a DM so we can take a look at the dead zones you are having. -KW
"@115911 @TMobileHelp @115913 I have a serious complaint to make so upset with  T-MOBILE | @697533 @115913 We want to turn this experience around for you, Lexii. Please DM us what happened. We're here for you: https://t.co/cuEwtd2epS *DanKing"
. @115913 your employees all tell me the same thing. Why is it so hard to honor what was written on the website? Everyone acknowledges they saw it. The deal online was for the #Apple #iPhone8 and #iPhone8Plus . I’m not looking to get the #iPhoneX this #SundayMorningِ https://t.co/GttU18JaNt | @418023 @115913 I want to make sure all options have been explored for you! I'm meeting you back in DM now. *CassyFitzgerald
"Y’all I hate @115911! Honestly worse carrier in history.. for anyone thinking of switching, don’t do it! | @697535 Ouchhhh! That's not what we want to hear. What has you feeling this way! DM us so we can make this right! *ElleA"
"Sinds migratie van @397115 naar @94733 langzaam wifi en storende digitale televisie. Alles duidt op minder capaciteit, wat te doen? Hoor graag @TMobileHelp | @408557 We would love to assist, however we are T-Mobile US, you may want to try @260566 https://t.co/zXrDYDCnIa *Bridget Wren"
"@115911 Hey, why am I getting texts about roaming charges when I should be getting free data while in Ireland? | @651619 Hmmm, let's make sure you're all covered, James. DM us, we're here to help. *JoanO"
It's been 10 days since I bought my iPhone x smfh @115911 still says it's comming in December!!! | @697579 I can assure you that we're working around the clock to get them out! Send us a DM and we'll check on your order status ASAP! *WhitneyJ
"Just spent 48 min trying to watch YouTube vid. Only got 3:22 into it & gave up. Top floor in Boston. @115911 is ridiculous. | @697581 Even at the top of every building, we want to be right there for you. Come on over to DM and let us check this out. *JeremyJ"
@115913 I can't even get signal in the city next to mine | @697582 @115913 I want you to have the best service available and would love to check this out. Send me a DM. https://t.co/3sF8qpf2nx *AlissaFast
Hi @115911 @TMobileHelp all sold out #basicoutfitters https://t.co/XL8vg93TpI | @193693 Hey Lisa! I see that you're trying to redeem a T-Mobile Tuesday gift =) DM me!  https://t.co/50uQFIz4rj *JusticeSerai
@TMobileHelp I need help. My bill is ridiculous | @378496 I'll meet you in DM! *FeliciaPorter
@tmobilehelp horrible connection along 5 from top of South center hill along Boeing field. Makes it tough to talk with my mother. What gives? | @273245 Oh no! Mom comes first! Let's check this out ASAP - send me a DM and I'll take a look at this for you. *AlexKimbrell https://t.co/GefRnVHVqu
I am ashamed that @115911 @TMobileHelp partnered with @689994 for they're tmobiletuesdays.  The lack of customer service given by basicoutfitters is horrible and does not line up with T-Mobile s customer service.  7 hrs and no response or resolution. Shame | @697584 That is not what we want! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
@TMobileHelp @115911 @239217 Thanks for making things right. 👍🥗📱 | @346343 Ayyy! :D Thank YOU for sticking with us! :D Enjoy my friend! *JohnKuhn
"@TMobileHelp i just signed up w/ T-Mobile on Sunday and am having issues with getting voicemail set up. Tech was as helpful as possible, but now i have to wait 3 more days to get this resolved?? that's a little nuts. Please help - i cannot go 3-4 days more without voicemail | @697997 Greetings! Send us a DM, let's take a look at things :) *TiannahReagor"
"@115911 wtf is wrong with you!? You say one thing, and do something else. #fail #worstliars @115913 get your house in order as your system is bonk, your CS reps are not being upfront, and you won't let me apply $1K credit to payoff phone | @125654 @115913 Hey! I'm here for you and would love to work with you to turn this around. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
@115913 Any way possible for you to unlock my Verizon branded iphone 6s? It was purchased(paid in full) at walmart in Jan 2017. Sales rep told us it would be unlocked permanently(was uninformed or lied). We acitvated it on family mobile(mvno or yours) and used it for months.. | @603573 @115913 Hello! It's important to be able to use your phone on your network of choice. We've got your DM and will reply shortly *AlissaFast
Yet again my bill is much higher than should be @TMobileHelp @115913. I don't mind talking with you but this is getting ridiculous every month. | @303580 @115913 Hello! An accurate bill is top priority and I'm here to help. I've got you DM and we'll be replying shortly. *AlissaFast
"@115911 My mom made an international call while she was in the hospital. I didn't know about the call until recently Bill is 800. I don't think I can afford to pay this. Can we do something about this? Thanks. | @697998 I hope your mom's feeling better, Manirul. DM us, let's take a look at that and help you any way we can. *JoanO"
I am a T-Mobile Customer; but is it true that I can get a backstage experience with @236757 if i switch to Verizon? I'll switch now and get the iPhone X if that's true. @TMobileHelp @VerizonSupport | @698001 If Verizon doesn't respond fast enough send me a DM  https://t.co/UOOUCn8nWm *JeremyKelley
"I am a T-Mobile Customer; but is it true that I can get a backstage experience with @236757 if i switch to Verizon? I'll switch now and get the iPhone X if that's true. @TMobileHelp @VerizonSupport | @698001 Wow! That one sounds a bit too good to be true, so I did some research. *JeremyKelley"
@115913 @TMobileHelp tmobile has the garbage iphone x because they would not unlock it for you. go to sprint and verizon! @sprintcare @115990 | @185048 @115913 I'm confident we can get this resolved for you. We'll meet you back in DM. *StephanieGarza
"Thanks for nothing, @115911 and @115913. Switched to T-Mo for int'l data. Using in NZ and get text alert of roaming charges ($50+). Calls to cust support get disconnected. #TMobile  #NotWhatISignedUpFor #TruthInAdvertising #TruthfulTuesday | @698002 @115913 It's important to get the services included in you plan. Let's check this out together. Send me a DM https://t.co/3sF8qpf2nx *AlissaFast"
"@115913 We’ve been trying all day to get the shirts at Basic Outfitters and now they’re all sold out.  First, the system kept crashing.  Now this!  Not happy!!!   😡 | @689999 @115913 Hey! I want to make sure you get #thanked today. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"#TMobileTuesdays downloaded the Forge of Empires become a new player but never received my diamonds after completing the tutorial Help? @115911 | @698003 DM us, Priscilla. We'll make sure you #GetThanked. *JoanO"
@116447 Your executive team said going to call me in between 24-48Hrs and I still waiting. 😠 That’s unacceptable. #SprintTheWorse | @130465 Hello Alberto. Team @116447 will have your analyst reach out to you shortly.
"@115714- seriously Hate your poor loading time.  So much like old Dialing period when login or run video. Doesn’t matter Where! Do something to Improve!   Maybe I’ll just say hello T-Mobile or Verizon. | @435345 Hello. This is not the feedback we like to see. We'd like to see the reason you are having these issues. Please, DM us to review. - GS https://t.co/rMApsV8PQY"
@115714 I don’t have any service in my neighborhood wtf!! I’m tired of this shitty company. | @298226 Hi there! We will be happy to assist. Please send us a Direct Message so we can further assist you. - MS. https://t.co/rMApsV8PQY
IS ANYONE ELSE HAVING A PROBLEM WITH @115714 service right now?! | @698068 Hey! What seems to be happening? We'll be happy to help. Follow us in Twitter @sprintcare -MP
"@115714 y’all need to get an all new staff at the Bryant Park Sprint in NYC. None of them employees on the floor. Piss poor customer service in the busiest city in the world | @698069 We know your time is valuable, check out our self-service online options by signing into your https://t.co/0qT1rLBLtN account."
Nice try @115911 @115913!!! Let’s have something better next week. My food is cold dealing with @239217 | @427013 @115913 Hey! We've got your DM and will be replying shortly. Thank you! *AlissaFast
"@115911 you’re seriously making easier and easier to go back to @ATT  🤬 I’m so over the lying this company does! Even if it’s in writing they change  things on you! #annoyed #overit #tmobile | @698301 Whoa! What's going on, Gina? We only want the best for you! Come on over to DM, let's chat! *KellenF"
@115913 I spent my entire lunch break @239217 & they had no idea what to do with today’s freebie. 👎🏽#BadExperience #WontBeBack | @427013 @115913 Hey! I want you to be able to get your #thank you today. Send me a DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast
"@115911 Horrible place! Watch your back! Have your lawyer read all paperwork before you sign anything! They will charge you for things without your consent and then refuse to remove or reduce the charges! | @698302 John, the experience you are describing is something we'd never do. DM us and let's further discuss what you're referring too. *JamieK"
@115911 your customer service reps in the store and over the phone are giving you guys a bad rep. That’s why a lot of customers want to leave and it sucks that no one is trying to hear us out before us deciding to leave the company | @639440 We want you to have the best experience with us. Allow us the opportunity to assist you. Send us a DM and let us know what happened. *RickK
"@115913 Hey John, this is becoming pretty common... https://t.co/55V82qPXpM | @605507 @115913 Hey! I'm here for you and would love to help. Send me a DM so I can get more info. https://t.co/3sF8qpf2nx *AlissaFast"
@TMobileHelp | @697118 We are here for YOU.  DM us any questions : https://t.co/tdwt367vMq *NevinBruce
@115911 @115913 : Panda Free Bowl code does not work for 2 of us in my family. Both of us keep getting a message that Code doesn't exist. #TMobileTuesdays @239217 | @137972 @115913 Hey! I want you to get your #thankyou today! Send me a DM and we'll chat! https://t.co/3sF8qpf2nx *AlissaFast
@115913 @115911 I did not get my free $20 of Diamonds for downloading and playing #ForgeofEmpires . Played thru tutorial until automatic prompts ended. How far must I go or ehat must I do? | @179047 @115913 Hey! It's important that you get your T-Mobile Tuesday #thankyou Send me a DM and we'll check this out. https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp I tried to port OOMA number to T-mobile, called you 6 times, no help. Poor job, guys! | @698305 Awh, man! We definitely want to help you out today! Send us a DM! *TiannahReagor"
Hey @689994 we were charged 7 times for a #TMobileTuesdays order.  @115911 @TMobileHelp Please fix this. | @602321 You were charged SEVEN times!  EEK!  Please click https://t.co/IvLqMUwEUf to DM me so we can chat.  I've got you! 👊🏼💪🏼 *Frank Maez
@115911 codes don’t work... https://t.co/jrgruKCTSK | @698307 Oh no!  I'll shoot you a DM! *JohnKuhn
"So even tho I dont agree with NY policies on Apple Care on Apple Watches (Vlog coming soon), I wanna thank @115911 @TMobileHelp for helping me as much as possible. I still have some coverage on my watch and Ill be getting a new one. Yall not so bad now lol. Apologies!!! | @696400 Awe, happy to hear we could turn around your experience! Thanks for being part of the #MagentaFam, we've got your back 💪 *AmberSellers"
@TMobileHelp looks like Basic Outfitters is out of stock and earlier the site crashed. Is there anything to do to still get the deal?! | @689997 Yikes! Shoot me a DM here https://t.co/QHDTFHxSPu and we'll check on this! Thank you! *KrystnYogi
"@115911 @TMobileHelp I'm tired of this terrible service. 4G LTE is constantly not showing up, or I'm on one bar. Different zip codes and times, same problems. https://t.co/hNlUcHvrHk | @437780 Hey, Sharon! I know we can do better than that! Let's fix this. DM me here and we'll get started: https://t.co/HuQi0EoCEV. *JasonBurr"
@sprintcare You billed both my credit card AND my Sprint account for one new iPhone. Can you help? | @698410 Wow that looks odd! Let's take a look at it. DM us for further assistance. - JC https://t.co/rMApsV8PQY
@115911 that it was not free. They made it seem like it was included but it was not. Not a great way to treat people!!! | @698474 Thanks for reaching out about this! Please send us a DM with some more details so we can look into this with you. We're here for ya! *BlakeT
"@115913 what’s up with @239217 ?? No bowl is making me express my #hangry #tmobiletuesday | @698537 @115913 I want to make sure you're able to enjoy your gifts, Vincente. Please DM us. *MikeRice"
"Yo @115911 why doesn’t your app work anymore?? | @698538 Tyler, can you give us more details in a DM? We want to guarantee you have the best experience with our app! *TerriL"
"@TMobileHelp  whos bright idea was it to put the panda express deal online only instead of an in-store coupon? The site is down,  can't order | @366166 We always want to make sure you get thanked.  DM me: https://t.co/tdwt367vMq *NevinBruce"
"So the Pier1 reward has issues online & @115911 informs that it can be use in store but doesn't add that option for the @239217 online issue. My family & I have been trying to order for 30 minutes | @698540 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *TarynS"
"@TMobileHelp hey, I think my bill is higher than it should be. Can you please check it for me? | @580928 Sure we can! Send a DM about it so we can get started. :) https://t.co/dPHUAru2pc *MikeVance"
@115911 what’s going on with my service. Two straight days like this! Why my phone been searching for single all day? | @698541 Oh snap! I want to make sure you're connected. Shoot us a DM with more info and we'll assist you ASAP. *ValerieP
@115913 @115911 @239217 I haven't been able to make an order this whole day and the promo ends tonight. I didn't even eat lunch today at work. I'm dying. Save me. Hook me up with free orange chicken for life please | @698543 @115913 You should be able to take part. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
Hey @115911 if you could stop throttling my speed on my phone that i pay $260 a month for that would be great | @698544 Let's take a look at what's going on with your data speeds Michael. DM us and we'll take a look into this together. *KananiB
@115913 @115911 @TMobileHelp Sitting here at Panda Express and getting “coupon does not exist” on multiple coupons 😩 | @698545 @115913 Click https://t.co/Mww69Rzn7a to send me a message so we can chat about this offer. *AshleyNelson
@115911 @239217 @115913 I've been trying to redeem my free bowl for over three hours. The Panda site is still not working and the promo ends tonight. This feels deliberate. Why can't we redeem in store? #pandagate #getthanked #feelingrobbed | @698546 @115913 I want you look into this with you. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"@TMobileHelp Panda Express isn’t loading to order online! Can I walk in? | @274596 Hey, Janet! This deal is online only, but let me see if I can help! Send me a DM :) *AlexKimbrell https://t.co/GefRnVHVqu"
"@115911 after taking long way home, I left my order with the large pile of unclaimed meals b/c the @239217 reward cannot be claimed | @698547 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"Servers are down for Panda Express. I can’t even claim my free bowl from @115911 😰 | @698548 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
"FYI @115911 - Panda Express online order website has been practically down ALL day😫😩 What gives⁉️ | @698549 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. Send us a DM! *RickK"
@115911 the @239217 that is literally just down the road from HQ isn't participating in #TMobileTuesdays c'mon man! #nofreebowl @115913 https://t.co/VyqdXKcoB5 | @692766 @115913 Let's chat about what is going on. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"I’m at 32 Gigabytes per month What More Do YOU WANT FROM ME ???!!   @115911 Ohhh My God !! https://t.co/6CRIErBHc7 | @698550 Hey hey! Our data threshold is actually at 50 GB, send us a DM and we'd be happy to clarify our data policy for you. *ChanneyT"
"@115911 @115913 After 1 hour trying, I give up. Panda Express site completely unprepared for T-mo Tuesdays, just like Dominos wasn’t. | @698551 @115913 I want to look into this with you. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson"
"@TMobileHelp I spent 30 mins trying to claim the Panda Express deal, the site is broken, why couldn’t u guys offer a instore coupon | @159424 Hey there! Let's make sure we get you fed. :) Send me a DM and we'll check into this together. https://t.co/HuQi0EoCEV *JasonBurr"
@TMobileHelp how do you help me configure email services via Mozilla thunderbird please? | @698848 I would love to look into this for you. Follow this link. https://t.co/PTcXoerhEH *FeliciaPorter
u know 😁 😌 https://t.co/kRdCTmWlAZ | @698860 Sounds like something we should look into. What's going on? -JT
"Extremely disappointed with results @115911 & @125607 due to S5 tech issues late last night by phone. | @698921 What's happening, Lauri? DM us details so we can have a look! *ElleA"
@115913 @135517 @115911 Business account with multiple employees and I can’t finance anymore phones? Are we serious? How am I supposed to run a business if I can’t get my employees devices? I can do that easily with @ATT | @292080 @115913 We always want for you to have the tools you need for your business to run well. I see your DM and will meet you there so that we can get this resolved. Thanks so much for reaching out! https://t.co/93XwcSKFIy *RayButler
@115714 how on earth can I lower my bill? I’m a long time sprint customer and my bill is ridiculous! | @698932 Sounds like something we should look into. Please send us a DM and follow us so we can help. -JT
My iPhone x already shipped?? Took me 4 hours to preorder my phone with @115714 but if I get my phone before the 3rd all is forgiven omg! | @698933 We got u covered! We know u can't wait. For shipping & delivery info visit us at https://t.co/xJXdj2F9rR -VS
I need y'all to put one tower in Dawson @115714 | @629865 (2/2) Are you having any issues? Is there anything we can do for you? - WR
I need y'all to put one tower in Dawson @115714 | @629865 (1/2) Hello there! That's definitely not the kind of feedback we want to hear. - WR
@115913 Been a loyal customer for quite a few years. There's free stuff? Haven't experienced that yet unfortunately... | @698999 @115913 Download the T-Mobile Tuesdays app and get sweet free gifts every week: https://t.co/9kv7eznV7E *DanKing
"Just preorder my #IphoneX thanks #sprint for fast response to getting out! | @419422 Your Welcome, I hope you enjoy your new device.:-) -KJ"
"Hi @115911 I'm in #HollywoodFlorida & we have ""no service"". Are your networks down? I had borrow the ""red network"" to tweet #HurricaneIrma | @699084 I'm glad you're safe, Mario! Send us a DM and we can see what's going on further! 💘 *TarynS"
"@TMobileHelp I got charged for my iPhone x today does that mean it’s going to be shipped out already ? Or just preparing ? | @117987 Go ahead and DM me and I can look into that for you.

https://t.co/H4MZKbOYCn *IzzyMint"
"@115714, your service is garbage and I hate you. That's all. | @699094 That's not good! Can you please send me a Directing message elaborating more on your issue? -DS"
Hey @sprintcare DM 😡😡😡 | @699095 Hey! we sent you a DM. Did you receive it? -SJ
@115714 I was told I was going to get a $470 some dollar credit they said it was pending and I want to use it to get off contract can u help | @121555 It would be our pleasure. Would you mind explaining the situation? -SW
@TMobileHelp why is service so bad everywhere! A @115725 mifi spot saves me all the time https://t.co/3KWkFvnHNV | @699175 Oh no! Let's look into this ASAP! DM me! https://t.co/86MicZnF9C *WarrenCamp
"@115913 Tell me why after about 3 yrs of being a customer, every upgrade since joining is a #fail with @115911? Needing me get a CSR? | @439766 @115913 We want your order to go smoothly, Jason. DM us so we can help out: https://t.co/cuEwtd2epS *DanKing"
"@115911 
What has happened to this company? The reps don't seem to have any training, they can't answer questions or solve problems. | @699284 Hey Simpson, we want to make sure that we provide you with the best experience every time! DM us so we can help out! *RodnellaK"
"@115911 I wouldn't really call this ""high speed."" https://t.co/U2zMQZ9CA6 | @699286 I have a need for speed as well! Shoot us a DM so we can take a closer look at your data. See ya there!! *CedriaJ"
@115913 so do u no how do use the phone u sell the store employees don't | @166274 @115913 We're here for you and would be happy to answer your questions. DM us: https://t.co/cuEwtd2epS *DanKing
"@115714 barely works in Wichita and not at all anywhere else. | @699309 Hi there! Let's check on that service for you. Please send us a Direct Message, so that we can further assist you. -JD"
"👀 Let me check my e-mail https://t.co/b9E4U8QPJ4 | @218894 Hey Tee , you can also check https://t.co/RDgqxv7W9w to check the status of your order. -KJ"
@115911 why your service suck so much? Every call I've made in the past 5 months has dropped. Smh | @699386 Oh No! That's no good. We are here to help. Please DM us so we can assist you. *AndreS
@TMobileHelp plz help with my bill I was charged for a mistake on tmo side. | @265890 Oh no! I'll be glad to look into that for you. Can you please DM me? *GracieR
"What having @115911 service looks like.
""But let's make sure https://t.co/DmOiPW2ctx shows biased speeds!"" https://t.co/Ubtn8e5Z9Y | @210881 I need my data connection to be buffer free as well and want to help with yours. Shoot me a DM and I'll get right to work. *JPL"
And my sister l shattered her iPhone screen right before we were going to @115714 to upgrade 😒 | @304730 You can visit a nearby Sprint repair store to verify your options before upgrading using: https://t.co/X1DpDgk1EU (2/2) - JF
"And my sister l shattered her iPhone screen right before we were going to @115714 to upgrade 😒 | @304730 We know how bad something so unlucky feels. However, you may be in luck if you currently have our total equipment protection plan (1/2) - JF"
"@115714 FRAUDS | @699532 Hold the phone, sorry to jump in but what's causing you to feel this way? Please send me a DM. - LP"
"@sprintcare I keep getting spoofed calls from the 919-247-xxxx (the numbers vary).  I get them several times a day.  What are you willing to do to protect your customers from this?  I called 2 of them back and they are people who have no record of calling me, seem like nice ppl. | @185779 You can file a complaint with the FCC online visiting https://t.co/bB5heyJ6zL , -PC"
@116447 hey just so you know your representatives are stealing people’s money and when the people catch them they don’t return the money. You guys owe me 400 bucks. | @699533 We regret to hear about your dissatisfaction. Please DM us your number so we can assist. Team @116447
I’m beyond pissed off. @115714 https://t.co/T7mrhbwwt8 | @699532 Not what we like to hear. Please shoot us a quick DM with details and I’ll jump on it. - LP
How looooong does @115714 take 2 connect to the internet? Watch:  Blazing slow 4G 'speed' 😩😣 #youdontwantsprint https://t.co/4RnR9MUoAS | @699534 Hi there! We would like to help. Please send us a Direct Message to further assist you and resolve this as soon as possible. -Y.F.
"I asked @115714 to send me my final bill so I could fucking pay it... and they sent me to collections. What the ever loving fuck is wrong with this company? | @209328 Hey! We would like to review this concern. Please, allow us to do that by sending us a DM. - GS https://t.co/rMApsV8PQY"
"Hey, @115911, going to activate a new line with my #Pixel2 and wanted to know if I need to use a company store or if I can use a third party to take advantage of the #Pixel2 Promo (17PIXEL2HALF)? I bought the phone before Nov 3. @TMobileHelp | @615600 Hey there Eli! I can get you all the deets!Will you follow this link https://t.co/Zrm6IKeKxU and shoot me a DM? *VictoriaPollard"
@115911 @TMobileHelp nice to change my terms without my consent. And Denise was the most patronising support I've ever encountered 😡 | @372450 Let's message about this experience! Send me a DM. https://t.co/dPHUAru2pc *MikeVance
Something wrong with the app since I updated it... can’t even open it! Keep loading circle-ing like that all the time! Been like that for 2 month now! So I can’t #GetThanks every #Tuesday... @115913 @115911 @TMobileHelp! Please help!!! Thanks so very much!!! https://t.co/bJqZ63EnZt | @699545 @115913 Hey! I want you to be able to do all the things all the time. Let's check this out! Send me a DM https://t.co/3sF8qpf2nx *AlissaFast
How many hoops will T-mobile make me jump through for an obviously broken mic on my 10 day old iPhone? Almost as many as the number of times they have switched customer service reps. Who needs to make phone calls anyways? #hopeidontneedtocall911 @115913 | @568685 @115913 We want you to be able to rely on your services. We'll be meeting you in DM shortly. *StephanieGarza
"@TMobileHelp FYI: T-Mobile app experiencing technical difficulties. | @141346 Howdy, Jamie! We appreciate you letting us know. The app is pretty awesome! Lets talk over in DM. https://t.co/F1LcvbHvWu *DevynGalligher"
"Hey @115913 data service hasnt worked all day in Manhattan, cust svc reported towers down and maintenance being done with an estimated return to service a month from now? Glad I'm only in town for a couple of days.... | @432973 @115913 I want the best possible service while you're in town, Steve. I'd love to dig into this for you; DM us. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp any deals on the iphone x before i jump to sprint? | @245435 Hey there Eve! Send me a quick DM and let's see what we can dig up today! https://t.co/hzjqSun5Lf *TreBrewbaker
"I’d rather eat nails than deal with #tmobile @115911 Customer care. Never in my life have I been lied to more. Worst unethical service ever | @699547 What made you feel this way, Ryan? DM us, I'm sure we can work it out. *JoanO"
@TMobileHelp I was wondering how I can become eligible for an upgrade sooner? | @699549 Hello! Let’s see what options are available for an upgrade. Please send me a DM. https://t.co/fye0x17BKr *VanityPena
"I've been with @115911 for years, but it's time to look for a new carrier. | @699550 We don't want to see you go, Dori! What can we do to assist and keep you on the Magenta side? DM us so we can chat further. *KeithM"
Llegar a  Puerto Rico y @115714 no sirve! Worst cellphone connection everrr! | @118439 ¡Hola! Este no es el tipo de mensaje que queremos ver de nuestros leales clientes. Envíenos un mensaje privado con detalles por favor. - RU https://t.co/rMApsV8PQY
"Lol, someone between @115817 and @115911 lost an iPhone order and both are blaming the other. ""Please contact the shipper to start an investigation."" ""Please contact the shipping company."" 

The lesson: leave work and upgrade in person, apparently. | @264121 Nobody wins if you play the blame game. Shoot us a DM, so we can get this figured out and make sure you get your phone. *JPL"
"Free Panda Express was awesome @115911 Forge of Empires redeem failed though 😞 Guess I’ll eat my free Baskins Robbins to feel better about it | @699841 Let's make sure you get those diamonds, Steven! Send us a DM! We'll make sure you #GetThanked *RickK"
.@115911 and @115913 love talking about download speeds. This is reality #WhatCarrierShouldISwitchTo? https://t.co/y08rvUwQtE | @699842 @115913 Hey! Those aren't the speeds I want for you at all! Let's get this resolved. Send me a DM https://t.co/3sF8qpf2nx *AlissaFast
Davie Got ZERO Service For @115911 😡😡😡😡😡 | @699843 Having strong connection is important to me. Let's take a closer look to see what's happening. Send us a DM! *RickK
"@115911 cracked my screen 😭 can you help me figure out if I’m eligible for new phone from Jump? | @699844 Oh no! Cracked screens are no fun so I feel your pain, Briana. DM us here so we can discuss your options with you. *BlakeT"
@115911 I need a plan to call from a country THAT IS NOT US/Canada/Mexico to another country THAT IS NOT US/Canada/Mexico. I already have TMobile ONE and I am looking for the right feature to add. Thanks! | @178125 It is all about keeping your mobile connection strong while on the move. Come on over to DM and we can explore more options. *JeremyJ
"Geniaal, @TMobileHelp Thuis doet uit t niets een reboot terwijl ik een goed en interessant interview zit te kijken. Lekker bezig @TMobileHelp #FirstWorldProblems | @699845 We would love to assist however we are T-Mobile US, you may want to try @121678 *MikeVance"
"PSST Hey @115911 we are having a repeat of last week with @239217 where the promo code says not found. Any advise? | @530837 Hmm, have you ensured there's no spacing at the end? Let's make sure you #GetThanked. DM us so we can assist. *KeithM"
@TMobileHelp hey I’m trying to redeem my T-Mobile Tuesday code for basic outfitters but it’s not working. Help? | @351424 Hey friend! We wanna get you hooked up with the best deal. Send us a DM! Lets work this out. :) *DevynGalligher
"@TMobileHelp Been loving switch to T-Mobile...until I tried to use maps while in Tampa, FL. Bad. Very bad. Kept spinning. LTE was horrible. What gives? | @699846 Oh no Tom! Let's look into this ASAP! DM me! https://t.co/86MicZnF9C *WarrenCamp"
OMFG my service is being DUMB @115911 eat ass | @699847 Woah what's going on with your service? DM us here with some details so we can help out. *BlakeT
@115913 I left cause they lied now they wont even send me my last bill if they wouldnt of lied I wouldve stayed cause the service good | @602238 @115913 Hey! I want you to be able to get that final bill. Send me a DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast
I ordered my iPhone 10 today will my card be charged today or shipping day @TMobileHelp | @119569 That's super exciting! DM us and we'll get you all the info you need :) https://t.co/ajg0boXCWT *TanyaFalandysz
@TMobileHelp  hey tmobile help I just joined you guys over a month ago and I got the bogo note 8 deal . . I was wondering what was taking so long and checked to see I had been denied because my number was used . . but it wasn't im new with tmobile. | @699848 Oh My! This is not the experience we want you to have. Shoot me a dm so I can take a look. :)  https://t.co/Hch7N8hFAc *ConnieMixson
@sprintcare could sprint have been more under prepared for for a major iPhone launch?? | @699876 We don't want you to have problems. Were you able to make the order? -JT
"@115714 y’all got the worst service, just shut down y’all ain’t shit | @699878 Can you please send me a Direct message providing me with your nearest cross streets and ZIP code? -DS"
"@115714 y’all got the worst service, just shut down y’all ain’t shit | @699878 This is definitely something I need to look into. -DS"
"@115714 how dare your staffer hang up on me after about an hour of incompetence? | @407324 Hey there, what's going on? DM us elaborating on the issue, I'm here! - AW"
"@115714 , I know you don’t have many towers in this desert, but how am I roaming when it’s turned off and I have bars?! 😑🤷‍♀️ | @699895 Hi Darling! Could you send us a DM giving us more details on what's happening? - CE"
.@sprintcare .@116447 need some assistance with my account! #JustSayin | @257445 Team @116447 will reach out to you shortly to address your account concerns.
Just found out @115725 doesn't pay early termination fees anymore 😞. Stuck with @115714 for another 9 months 🤙🏼 | @699896 We will hate to see you leaving the Sprint Family. What's going on? What's making you take that decision? We want to help. - AP
"Hey @115714, you're garbage!! Ntelos was 146335 times better!!!! | @699897 Wow, what's going on? At Sprint we work to provide the best experience to our customers. What’s making you feel this way about us? - AP"
@sprintcare I’m looking at leasing an Apple Watch Series 3 42mm. None of the stores in my area have any or have yet to receive them. Is there anothe route I can go for leasing? | @333497 Click the following link https://t.co/VcUHzpmQDp to order online. -PC
Customer service @115714 is crap! I highly DO NOT recommend them to anyone! You pay for what you get! | @699898 We hate to hear you feel that away about sprint. But how can we change your mind about our services?
"@689994 @TMobileHelp Yikes! SOLD OUT already? Can't enjoy #TMobileTuesdays #sad https://t.co/B6gyTcSrBN | @204199 Ah, shucks! Shoot me a DM, and we’ll look at this! https://t.co/jjKemKyHlV *AlexisGovea"
"@TMobileHelp hey, there is a huge dead spot at Kipling and Morrison in lakewood, CO. Its always been there and I'm sick of it. | @403047 We always want you to have the connection you need, Tony! DM us so we can look into this location! https://t.co/Qz0L1xpZB7 *MikePerez"
"@115911 so what’s the point of making offers ? Last week too. Even basic outfitters is “sold out” https://t.co/s6RDxBDJx9 | @700103 Let's take a look at this for you, Jess! I know there's nothing like a good #Thanking! DM us and we'll get started! *WhitneyJ"
"@115911 is the worst fu*king service i have ever had #justlikecingulartheyshoulddissapear | @700106 No service is no fun so I hear you, Sean. DM us here so we can look into your connection with you. We've got your back! *BlakeT"
"@TMobileHelp I tried to redeem my basic outfitters reward today but the site was not working and when I went back to try, it said the code was redeemed | @700107 That is such a great deal right? Shoot us a DM and we can look more into this! https://t.co/033FgbQAw8 *KyleVesely"
"@TMobileHelp Hello.. can you help with Pixel 2, 50% off | @700108 I just sent you a message. Please meet me back in DM so we can chat!  I've got your back!!! 👊🏼💪🏼 *Frank Maez"
"What is this crap? T-Mobile no longer supports veterans?@115913 @TMobileHelp @115911 this is what I was told on the phone by a supervisor. #tmobiledoesntcare | @312023 @115913 We truly appreciate our customers who service, David. I'd love to turn this around; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 It just took me 45 minutes to change my mailing address. Are you f*** kidding me? 45 minutes? What a #waste! #cancelled #badservice #NeverAgain | @700109 Hey! That's not the experience we want for you :( Next time, send us a DM here and we can assist you in getting that done quickly. *TerriL"
@115911 my phone was suppose to be unlocked weeks ago and it wasn’t and now it’s locked. I fucking hate your company | @700351 Oh gosh! I am so sorry to hear this and want to make sure you are assisted. Shoot us a DM here and we'll check this out. *ValerieP
"Check out my @115911 speed result! How slow can this go @115913? 👎 https://t.co/doaj99J9tT | @232344 @115913 I only want the best possible speeds for you, Danny. We're here for you; please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 shit, four support reps, one phone hang up, and three days just to report a case of fraud. Good thing I’m not an actual customer. | @700352 Your experience truly matters and we always expect a smooth experience, Jon. DM us if there's anything we can do to assist. *KeithM"
"@115911 @TMobileHelp @115913 why were one of the lines on my account charged $500 for roaming data in Canada, when I have free unlimited roaming data in Canada????? | @394247 @115913 Let's get to the bottom of these charges. We're on this for you and we're ready to dive in; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 totally disappointed with the upgrade process, specially with how the phone returns are handled. My old device has delivered several days ago and I keep getting notifications to return it. No credit yet. | @700353 Don't mean to be a bother, Alex. It does take a few days to get processed through the warehouse. DM us, if you have any questions. *JPL"
"Hey @115911 @239217...neither of the coupon codes worked this week for #tmobiletuesday 😭😭 ""that coupon does not exist"" https://t.co/kfGTyFZMGJ | @700355 Hey Cassie! I definitely want you to #GetThanked and #GetFed. DM us here so we can help out. *BlakeT"
@TMobileHelp @115911 I didn't get a code from this. https://t.co/DwbuFKkV0f | @117902 That is not what we want! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
"@TMobileHelp I just got off the phn with a Sprvsr wi/Pier 1. She did not undrstnd why Tmobile told me to cll thm. That being said, your ""gifts"" does not make up for the terrible service. I cannot wait to port my number on the 22nd. Thank you for providing subpar customer service! | @677618 Oh no! I'm sad to hear this! Let's keep chatting I'm here for you! *BialyQuinonez"
@TMobileHelp I have a question about my device protection | @427749 Shoot me a DM here https://t.co/QHDTFHxSPu and tell me what's up! I'll make sure you have all the deets! :) *KrystnYogi
"@TMobileHelp I need an explanation.  I've submitted my final bill, received calls saying you need more info but the phone number given to contact you doesn't get me to a real person. I'm running out of patience getting cut off by the phone tree. | @700356 Yikes! This is not what we want for our #MagentaFam! Shoot me a DM! https://t.co/jjKemKyHlV *AlexisGovea"
I updated my iPhone and now I have no service @sprintcare | @700425 Thanks for your chat today. We would like to check your coverage. Please send us a DM along with your cross street address and ZIP code. -DS
"@115911 you cancelled my phone for using too much data on your unlimited plan in August. 

1. It’s November
2. No warning?!
3. Just cancelled my two factor auth device
4. You don’t get to redefine unlimited https://t.co/MGgoCskpKh | @700595 Hey, let's look int othis together so we can ensure we're both on the same page & you're getting the service you need. DM us. *TerriL"
@115913 @TMobileHelp Tmobile sent a bill of $1000+ for using wifi calling feature their customer service rep instructed me to use. #TMobile customer service refuse to fix the billing. This is the thanks I get for using #TMobile for over 10 years. | @700596 @115913 I truly want to get to the bottom of this bill for you. Please DM us; we're on this. https://t.co/lH0SH5fy2m *MikeRice
"@115911 is the WORST phone company. do NOT get your phone service with them. their employees are trash | @700597 That's not how we expect you to feel, Ciara. We pride ourselves on excellent customer care. DM us so we can turn things around. *KeithM"
"@115911  why is your service so freaking slow?  I switched from Verizon but your connection is to to slow | @261121 Having strong connection is important to me, Jose! Let's take a closer look to see what's happening. Send us a DM! *RickK"
@TMobileHelp pls explain. https://t.co/8X7eJcThKF | @149923 Hey Jordan! Nice to meet you. :) Those texts can me alarming. Toss me a DM and lets chat. https://t.co/F1LcvbHvWu *DevynGalligher
"@689994 @115911 add me to list, 2 pending 20 charges, 2 error codes, be great if you can make sure they get resolved #TMobileTuesdays #GetThanked | @700598 Hey Bill, that's not right! Send us a DM so we can take a look at what's going on with your order. *TerriL"
"@115911 I cannot get my free panda express bowl code to work with two of my lines. Both codes say ""That coupon does not exist"" when put in the panda express checkout | @700599 T-Force is here to save the day! Just sent you a DM :) *TanyaFalandysz"
Hey @TMobileHelp @115911 I hereby damned your souls. Switching back to @115725 tomorrow. #Tmobile the Piece of shit company. | @700600 Ouch! Those are some strong feelings! Send me a DM for assistance! https://t.co/zXrDYDCnIa *Bridget Wren
"@TMobileHelp Again same old process. If I buy something with full price and I am speaking about my number why does it have to go to line owner !? #Frustrating | @700601 Howdy, my friend! I don't like seeing you frustrated/ That's not the #MagentaWay! Toss me over a DM, lets chat. :... https://t.co/OAZBxhSeby"
"@115911 Very disappointed on how a loyal customer of over 14 years is being treated. Why can you not refund me more than 5 months of chargers that were your error in the first place? I have been charged for a year but am not able to be refunded? Please fix this ASAP. | @700602 We want you to have the best experience with us, Nicole. Let's take a closer look to see what happened. Send us a DM! *RickK"
@115913 that quite clearly says t mobile at the top where is says what carrier you have... why https://t.co/yu1ObUxVA3 | @700603 @115913 Let's get to the bottom of this! We're here for you and ready to dive in; please DM us. https://t.co/lH0SH5fy2m *MikeRice
"I WISH i ha my IPhone X that i ordered almost two weeks ago and paid extra for overnight shipping..... thanks @115714 😒😒 WHEN i get it I’ll be making a video.. (it’s going to include lots of makeup) | @700677 Hello there!  In order to know more information about your order, please refer to the following link https://t.co/RDgqxv7W9w . -DG"
"All this money paid for service to be constantly in and out @115714 #mostunreliable | @700678 Sounds like something we need to look into. How long has the issue been happening? Is it related to voice, text or data? Please DM us. - AP"
@115714 why do you have such shitty service | @700679 That's not the feedback we'd like to receive. What's making you feel this way about us? - AP
"@115714 update. social media posts got their attention. 3 people have reached out. I’ve told he story again. Let’s see if @115714 responds | @685526 Unfortunately we do not have your account information, so we cannot review the notes. If you would like us to, please send us a DM. -Daulton"
"@TMobileHelp @115911 binge on means streaming Apple Music doesn’t count, this is annoying. Full bars & can’t play one song all the way thru | @411974 We want you to stream all day and all night. Let's figure this out.  Send me a DM and we'll talk. https://t.co/bZG3n7w6ik *AdrianAlbright"
"@115913 John, id like to speak with you about an issue I am having with T-Mobile. I am being robbed with money and with a device. Seriously this is not cool at all. | @700921 @115913 I want to get this all sorted out for you, Benjamin. We're on this and ready to dive in. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 why signal dies while travelling north on metro north NY as of Greystone station up to Tarrytown? | @700922 Having strong connection is important to me, Hernan. Let's take a closer look to see what's happening. Send us a DM! *RickK"
All of the CSRs support nor managers at @115911 do not hold up nor show ownership and honor their mistake mistake when it comes to customer | @700923 We're John's Social Media team and we'd love to take great care of you here. Click on my picture to DM us. https://t.co/lH0SH5x9qW *MikeRice
"@115911 is about to make me leave over $9.99 because they can’t seem to get their shit together and fix my bill for good! | @700925 What do you mean, Kristi? We're here to make sure your bill is perfect! DM us so we can take a look at this together. *TerriL"
Smh....wtf is going on with @115911 customer service!? @115913 seriously needs to do some something about this. #PissedTheHellOff | @700923 @115913 Let's get to the bottom of this; I only want the best possible experience for you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
"Thanks a lot for going outta your way to do nothing @115911 Hazel Park... #FU | @700926 This doesn't sound like the experience we expect you to have, James. Send us a DM & let us know what we can do to assist. *KeithM"
When the @239217 code won’t work for @115911 smh | @700927 Let's take a closer look to make sure you #GetThanked Jess! Send us a DM! *RickK
LOL https://t.co/d6t0K4ySle | @469556 Send me a DM at: https://t.co/rYd2PDuSPi *RobFahl
LOL https://t.co/d6t0K4ySle | @469556 Oh no I'm so sorry to hear about that Rebecca! Send me a DM to take a closer look at your account! *RobFahl
"@115911 do you guys do trade-in's for your LTE hotspot devices? | @423565 Why don't you send us a DM so we can take a look at what options you have together, Sachin :) *TerriL"
"@117543 How’s service in 14204? Mom’s new iPad doesnt get reliable service indoors still... Band 12  capable 😭 | @700928 @117543 I would expect great coverage there for you and your mom, Connor. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 why can’t I buy an iPhone X in full from T-Mobile and have the phone unlocked? I have a T-Mobile account... | @700929 @115913 Let's dive in and explore all our options, Greg. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
@115913 I’ve been having CONSTANT issues with Digits John with no resolution can you help fix these problems Mr. CEO? | @363301 @115913 I truly want a full resolution for you and we're ready to dive in. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
Smh this don’t make no sense @sprintcare | @701128 That doesn't sound fun. Please DM us the details. We will be happy to help. - AP
@115714 network has been really slow over the past week in Seattle. Is it systematic? | @119521 Let's check on that service for you. What's your ZIP code and nearest cross street? Please DM us with the information. - AP
"@917 @115714 I’m getting pissed at how all my snaps I️ try to post always fail to upload. I have to constantly retry to finally get them uploaded. One of y’all is the problem and I️ need answers 😤😤😤

Btw y’all my Snapchat is @701129 follow meeee 🤙🏼😁 | @701129 Hello. We would like to review the reason of the inconveniences with the service. Please, DM us to review this. - GS https://t.co/rMApsV8PQY"
@115714 get better service challenge | @605941 Hey! Are you having issues with the service? How long has the issue been happening? Please DM us so we can further assist. - AP
@115714 needs to step up their service in Lubbock. Trac phones get more service than I do here | @701130 Sorry to hear you feel this way. Please send us a DM and we'll help you. We'll be waiting for your response. - MP https://t.co/rMApsV8PQY
@115714 literally sucks and I’m so disappointed in my parents for convincing me to leave AT&T | @701131 That doesn't sound fun. Are you having issues with the service? What's making you feel this way? - AP
12 years with @115714 and they mess up and I get crapped on AGAIN just about done with them | @701132 This is not what we like to hear. Please send us a DM and we'll assist you. We'll be waiting for your message. - MP https://t.co/rMApsV8PQY
@115714 sucks ! I can be otp with someone and can't go on the internet & I don't get texts until I'm off the phone 😒 | @701133 You can use Simultaneous Voice & Data while connected 2 Wi-Fi and Sprint network at the same time. Visit https://t.co/Q90IFcIiYv . - AP
@115714 sucks ! I can be otp with someone and can't go on the internet & I don't get texts until I'm off the phone 😒 | @701133 VoLTE is on Sprint’s roadmap but we have not announced a timeframe. You can use Calling PLUS available on some devices. Please DM us. - AP
how do you have people working at your stores and haven't heard of UICC unlock? @115714 | @701134 Hi! Are you having trouble with your device? Please send us a DM for us to provide you with further assistance. -R.S. https://t.co/rMApsV8PQY
"wtf, hey @115714 cant i just buy an older phone for $100-200 again? why do i need to lease or pay monthly for a brand new $600 phone i dont want. https://t.co/0NSoATWZQx | @234627 Hey there! In Sprint Postpaid we only have Flex but, in Prepaid we may have more options closer to what you're mentioning. - MP"
@115714 Y'all really have the worst signal and i'm tired it. If someone tried to kill me and I had to call someone to save me omg forget it i'm already dead in a ditch 🙄 | @701139 That's not the type of comment we'd like to read. How long has the issue been happening? Please DM us so we can help. - AP
I wonder if I can get the iPhone X since I’m on iPhone forever helllllllur @115714  I need answers | @282114 You need answers? Then you've come to the right place. Send us a DM lets answer this and any other questions your may have. -CW
"@115714 just got the iPhone 8 Plus from your King of Prussia store. @115858 expert, Dan, was SUPERB. Everyone there had phenomenal customer service!!! I’ve been with Sprint for 20 years now, this is why. | @701142 Hello Word, you are my sunshine today, thank you so much for choosing Sprint as your carrier! -MB"
"My touch screen is screwed beyond belief @TMobileHelp! 9 installments left, whats a boy to do? | @701158 Oh no! Send me a DM, and we'll check out your options! https://t.co/zXrDYDCnIa *Bridget Wren"
"@TMobileHelp can I be helped | @175602 I've got your back, Kevin! Meet my in the DMs! https://t.co/WvduHDPGwV *MichaelHarvill"
"@239217 @TMobileHelp my promo code isn’t working😩 https://t.co/8Z8MyOyRFk | @701159 No worries, we'll get this figured out -- gotta get thanked! DM and I'll get to work! https://t.co/ajg0boXCWT *TanyaFalandysz"
"So far, strange @115911 activation message (which I missed), the tap tap install worked from old phone, watch paired, downloading apps, effortless. No idea how to activate and transfer number yet. And FaceID frikking rocks! | @701160 We're here to lend a hand to ensure that your activation goes smoothly. Shoot us a DM, and we can assist. *JPL"
i really wanna switch to @ATT i’m tired of @115911 & their antics https://t.co/taNCjVsVnc | @484160 Allow us to discuss what's been happening and get back on the right track. Send us a DM and let us know more about your experience. *KeithM
"@115911 My bill is too high & due a week earlier. Explain fam. | @701161 We got you, Evan! Send us a DM so we can see what's going on and get this sorted out :) *TerriL"
@TMobileHelp If I block a # they can still leave a message. When I call that # it doesn't exist. How did they call me.  Why cant I block this # from leaving msgs? | @532366 Unwanted calls are no good! Send us over a DM so we can dive into things! https://t.co/Qz0L1xpZB7 *MikePerez
"@115911 I can't get the free panda express bowl code to work! When I try to enter it, it says ""That coupon does not exist"". Please help! | @252147 Don't worry Elliot, we're here for you! Send us a DM and we can take a look at how we can make sure you #GetThanked. *TerriL"
"@115911 @115913 No reception at the #Atlanta @11189 Medical Center! @ATT & @115725 do though 😱 Connectivity is important for taking care of patients. | @285512 @115913 I want to make sure you have the best possible service there, Erik. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
S/o to T-Mobile for promising me that my iPhone X would be delivered today but it’s still on back order til December 👎🏻👎🏻👎🏻👎🏻👎🏻 @TMobileHelp | @701162 Sorry to hear the phone is still on backorder! The iPhone X has been so popular recently! Send me a DM: https://t.co/rYd2PDuSPi *RobFahl
@115913 how many calls does it take to solve a rebate problem?  6? 7? btw your Philippines call centers need a refresher on how to NOT to drop customers on the phone. | @701163 @115913 I absolutely want to get this rebate all sorted out for you. Please DM us; we're on it! https://t.co/lH0SH5fy2m *MikeRice
"@TMobileHelp Hey Im having trouble with my tmobile tuesdays offer can u help? | @701164 Yikes, Moe! Let's make sure you #GetThanked today! Send me a DM, I'm here to help! https://t.co/6NxKsl5RJm Thx!! *JoshHenegar"
"@115913 my service sucks... when people call me my phone always breaking up.. I got to sit in a certain spot in my room just for it not to break up.. how can you resolve this problem? | @679455 @115913 Your service is everything to me, especially at home. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp Save me from Verizon, any tips on joining you? | @700587 Love to help you get out of the red! Meet me in the DMs https://t.co/sBIVWmm6X2 *EddieGough"
I’m def thinking about leaving and probably will leave @115911 because of #CustomerService and the lack of ownership with them @115913 | @700923 @115913 My offer to assist you here is a sincere one and I hope that you'll reach out so we can help. https://t.co/lH0SH5fy2m *MikeRice
@TMobileHelp The week's gone by and I never got my Panda Express bowl coupon from last week to work. | @701166 We'd love to make sure you #GetThanked! Please DM us here: https://t.co/gAmFrAsnx1  💪😎🌟 *PatrickUllmann
is it even possible to walk into a store and upgrade to a iphone x right now? or they all on back order? @TMobileHelp @AppleSupport | @425507 Great question! Send us a DM and I'd love to go over this! *TylerBrown
"@115911 no more #Pixel2 rebate??!! What about those who've had their phone backordered since Oct 5th?...phone not scheduled to arrive until Nov 27th...is this true? | @435613 Hey Sheldon! Since you ordered within the promotional window, you should be good! DM us here so we can discuss your eligibility. *BlakeT"
"And this is why, as much as I loved the customer service, I am leaving @115911 for @115725 LTE but unable to deliver a pic? https://t.co/f2GT2zGoqy | @701440 Hey Chad, send us a DM so we can refresh your connection and make sure your pics go through to your friend! *TerriL"
"@115817 @UPSHelp Lost my $1000 iphone that I ordered through @115911 I don't know who is more at fault - UPS for employing people who cannot read a computer screen; or Tmobile, for their inability to employ people who know how to use a keyboard to properly type in addresses | @701441 We want to make sure that we do all we can to get your device into your hands, Shauna! 🙏 Send us a Dm so we can assist further. *TarynS"
My phone been acting a fool. @115858 @115911 https://t.co/ZLDdvSFLK1 | @701442 What's going on? Shoot us a DM here and we'll check this out for you ASAP. *ValerieP
@TMobileHelp I am have a issue with your international roaming https://t.co/ekpFqTjRWn | @254807 We're here to help! DM me and I'll get this figured out in no time :) https://t.co/ajg0boXCWT *TanyaFalandysz
"@115911 just so y'all know there at T-Mobile y'all added 2 lines to our account without notifying anyone | @701443 That's definitely not our style, but let's make sure we get this straightened out. Shoot us a DM, so we can assist with this. *JPL"
"@TMobileHelp hey I have a question about a weird text I just got about my bill can someone assist? | @385818 Got some billing questions? I can help, shoot me a DM!! https://t.co/KQh917xfZf *SurDuaneMcGurn"
".@116447 .@sprintcare I need help with an account issue, please help! | @183424 We are here to help. Please send us a DM and Team @116447 will reach out to assist."
I've had more problems out of @115714 this week then ever. I will switch. Why can I receive texts but not send them. And call out but not receive calls. | @701477 Hello! We’re sorry to know that you’re having this issue. We'll be happy to help you. Have you reset your network settings? -CD
@116447 Yo when can I get that free @115940 https://t.co/O3KP5CLmhJ | @701478 Please stay tuned to https://t.co/jynCKmEl7R for all future news regarding all our new promotions. Team @116447 https://t.co/0ptQHAHNK0
@115714 this is what you’ll see a lot of if you sign up for the worst phone service out there https://t.co/Rub2SlN3vE | @217320 We would like to review this case. Please let us know your nearest cross street and ZIP code. DM us with the information. - AP
Smh I will be switching phone companies because @115714 is entirely too high and won't help me pay the high bill when I want to pay it smh | @701480 Good evening. We really hate to see you leave and really want to help. Send us a DM so we can assist you further. Thank you
"So my LG G6 no longer vibrates.just randomly stopped working today.  Hopefully @115911 replaces or better yet let's me just upgrade. | @701665 Let's take a closer look at your options, Mike! Send us a DM! We got you! :) *RickK"
"Dear @115911 please make your #Digits app less annoying!Im having to re authenticate pretty much every day | @701666 Hey Danny, we're happy to see what we can do for you so you can have a flawless DIGITS experience. DM us! *TerriL"
T-Mobile is absolutely ridiculous and their in store and customer care customer service is a joke @115913 | @701667 @115913 We always want to take great care of you and I'd love to turn this all around. Please DM us. https://t.co/lH0SH5x9qW *MikeRice
@115911 I can't claim my $20 In diamonds for @95407. I followed the steps but still nothing. #TMobileTuesdays | @701668 That's really strange. Let's take a closer look to make sure you get those Diamonds! Send us a DM! *RickK
"On top of it all @115913 I’m offered for my efforts a account credit. I just want to return my phone for vision purposes since the 8 plus has better resolution. No consistency causes bad customer service and leads your customers to false information https://t.co/GdRLNzHUBu | @701669 @115913 I truly want to explore every possible resolution and take great care of you, Adam. We'll meet you in DM. *MikeRice"
"slide me a discounted iphone X or i’m switching back to sprint @115911 | @701671 We have awesome promos! Send us a DM, so we can take a look at all your options. *TarynS"
@TMobileHelp what’s the return policy on phones that are being shipped | @365431 Great question! DM and I'll make sure that you have all the details you need! https://t.co/ajg0boXCWT *TanyaFalandysz
"@TMobileHelp Hi! My plan has free international data, so why did I get a text this text? https://t.co/ppc8l4Nk5G | @701672 No worries, we'll get this figured out! DM me and I'll get to work :) https://t.co/ajg0boXCWT *TanyaFalandysz"
@TMobileHelp When can we expect Black Friday ad release? | @701673 Ooo! We'll list everything on our https://t.co/9cBIeO8j44 site but you can always check back here too! #staytuned *KrystnYogi
"@115913 An hour and 20 so far, bounced around to 4 diff. Departments and no one seems to be able to help me. Thought you guys were supposed to be the best??? | @701674 @115913 I truly want to get this all sorted out for you, Cat. We're on this; please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 hey why can't I pay my phone bill on the TMobile app right now? I haven't been able to pay since Monday even though I've tried many times. | @701678 That's really strange, Kaitlyn. Let's take a closer look to see what's happening. Send us a DM! *RickK"
"fuck this iPhone and @115911 | @701679 What's going on, Ash? We're here to help. Send us a DM and let us know and we'll do all we can to turn your experience around. *KeithM"
"Do i have to cancel my free tidal trial if i quit you, @115714 ? | @701749 Hey once the account is cancel tidal will also be canceled. Why do u want to cancel? Lets me no all the details. Resolution Supervisor. --KR https://t.co/rMApsV8PQY"
I did not expect to be so disappointed with @115714 service 😣 | @701884 Sounds like something we need to look into. What's making you feel this way about us? - AP
@116447 After 20 yrs with Sprint I am sad to say that I will have to leave. My due date keeps  being changed so late fees are being applied. I can't do this any more. | @701885 Allow Team @116447 to look into the matter. Please follow and DM for assistance.
@sprintcare your service has been horrible for the last few days! I’ve been a loyal customer I think since that doesn’t seem to matter I need anew provider | @701886 That's not good. Allow us to take a look into this. Please follow us at @sprintcare and send us a DM so we can further assist you. -DG
"@115714 4 hours and 12 agents later- still no upgrade. Couldn't be more discombobulating or frustrating. | @701887 This is concerning to us! We'd like to take a look into this for you, please send us a Private Message, to further assist. -AG https://t.co/rMApsV8PQY"
"Every time I go to a @115911 store, I'm given a different estimate on what it'd cost to get a new phone | @701901 Hey Corey, let's clear that up for you right now. Send us a DM with what phone you're interested in and we'll let you know the cost. *TerriL"
"Closing my @115911 account tomorrow. Just found out they are responsible for my scam calls. 
Buh Bye @115911 | @532366 John, I am still in the message thread to help! Send me a message so we can take a look together! https://t.co/zDWnfngdI9 *LauraBeasley"
"@117543 interesting issue, my T-Mobile iPhone 7 is roaming onto Verizon but the network or calling is not working. Oval Pennsylvania https://t.co/YiuP95gylm | @140117 @117543 Let's get to the bottom of this for you, D. We're on this; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911

Was just chatting with t-force on FB messenger and the chat rep hasn’t responded in 45 minutes. Help please | @701902 Oh my! Can you please send us a DM? We do want to look into this and make sure you're taken care of. *TerriL"
"@TMobileHelp hello, I was told I would only get debited until my iphone x would ship, tho I have been debited yesterday and still no updates on the shipping? | @143734 Thanks for reaching out to us! Shoot me a DM so that I can jump right in.   https://t.co/VPw2v7TEeD *HiginioAguirre"
"@TMobileHelp  ok, ready to activate a new iPhone X from old iPhone 7, please advise what to do, thanks 😀 | @701160 Perfect! Next step is sending us a DM! Just follow this link: https://t.co/GefRnVHVqu, and hit the Magenta DM button :) *AlexKimbrell"
@TMobileHelp other line on the account is not receiving the pin to register tmobile Tuesdays. Other number in my account doesn't have any issues | @417293 Thanks for reaching out as we want you to #GetThanked! Please follow this link:https://t.co/rAosiBSeqZ to DM me! *PaulPerkins
Why did i just get a bill from @115911 ? I DONT HAVE TMOBILE | @701905 Please DM us so we can look into this immediately! *TerriL
@115913 i have had the absolute worst experience with switching over to T-mobile. The sales associate and manager clearly made promises they could not keep. i would have never switched! Now I’m stuck with a balance on a phone i never wanted! | @701906 @115913 I truly want only the best for you and I want to get this all sorted out. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice
@115913 i have had the absolute worst experience with switching over to T-mobile. The sales associate and manager clearly made promises they could not keep. i would have never switched! Now I’m stuck with a balance on a phone i never wanted! | @701906 @115913 We're John's Executive Social Media team and we're here to dive in for you. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice
"@115911 really has me BENT w this unnecessarily high ass phone bill 😤 | @701907 If you're looking for a way to lower your monthly bill, we got you! DM us so we can work together :) *TerriL"
"I really have a love hate relationship with @115911 😒 | @701910 Aw, babes. We want it to be a only a love relationship. What's going on? Let us know through DM so we can restore the love. 😘 *TarynS"
"I FUCKING HATE @115911 Im paying for no service, constantly dropped calls and more. Leaving as soon as I can!!! I'm beyond a pissed customer! | @701911 Tori, we want to change your mind! Let's keep this relationship going strong - DM us and we can chat. *TerriL"
2nd week that there's issues with @115911 Tuesday deal @239217. Atleast in Greenville  SC the Employees were super unhelpful and rude had to hold up service to even get a number to call and never got it. #frustrated | @701912 Hey! We are here for you and we want to guarantee you a positive experience. Please DM us! *TerriL
"Yeah @115911 really dropped the ball on this phone. It's sad. They seriously need to do something for the ones of us who have this. https://t.co/RyzSwfs1NM | @364798 Hey Dustin, we're happy to chat with you to find you a resolution! Send us a DM - we have your back :) *TerriL"
Um @115714 explain https://t.co/CUmPndDAJG | @702125 That's the estimated time to receive the order. - IR
@115911 #HR4HR #speedtest https://t.co/1XoNtoWj7e | @126056 Hey Konstantin! :) Send me a DM if I can help at all. *ZoeyH
My Speed test Result - Download 56.71 Mbps - Upload 23.11 Mbps - Ping 51 Ms. What's yours? #SpeedSmart @115911 https://t.co/CiOjl4A2GH | @126056 That speed looks great!!!! :) *ZoeyH
"Dear @115714,
You really suck for going above and beyond to screw me into nearly a 200.00 bill, because you don’t want to go by the contract | @702235 Hey. Your tweet has me worried. Send me a DM ASAP with details for assistance. - DW"
@115858 @115911 #wtf is going on!? After  last update my phone always has #nosimcard and doesn’t send All messages! Come on! This is ridic | @623311 Hi there. Making sure your phone is working after an update is super important! Please DM us so we can take a look. *KimberlyG
Some of my texts haven’t been going thru. Haven’t been able to make calls out. Constantly says SIM card is not installed. And much slower https://t.co/HnpOqdmwFN | @623311 I've got your DM and will reply in just a moment! I look forward to working with you! https://t.co/GfMqTm3Joc *LizRackliff
@TMobileHelp Is there a reason why I can’t receive messages from short code numbers ? | @662419 Hi there! That sounds like a frustrating situation. Can you please shoot us a DM so that we can get this resolved? *KelseyW
"After paying over $200 in insurance that was sold to me as a ""cover-all,"" they want a $175 deductible? Goodbye @115911 👋 Going to @115725 | @702535 We want to look into this situation Brad. Tell us more about this by sending it to us in DM. *KaeW"
Why am I w/@115990? @sprintcare do i still get corporate discount off the $100 2 lines? Bye #vzw https://t.co/1xJIitECbF | @702550 We would love to have you join us!  Call our telesales department at 800-777-4681 to get started!  Welcome to Sprint!
@115714 has the worst service i have ever experienced 😡 | @702551 I am so sorry you had this experience is there anything I can do to turn this around? -FR
"@115714 why is my cell always on 3G 🙄 it can’t even load a song, Didn’t know 3G existed still. Thank god for WIFI or else I’d be screwed 👋🏾 | @702552 Please send us a DM so we can review this further. -ES"
"@115714 I hear people are getting shipping notifications for #iPhoneX. Where’s mine? | @702553 Please send us a Direct Message, so that we can further assist you. -GS"
@TMobileHelp confused why I’m being charged $279 for iPhone X on JumpOD with excellent credit and while some are not. Please advise | @702637 Great question! Shoot me a DM lets chat ! :) *TaylorMichaels
@115714  10+ years customer and Still can Never  find service even outside. #sprintsucks yes or no? #lastyearwithyall #deccantcomefastenough | @702647 This is concerning. Send us a DM so we can further assist. -CB
"All within 5mins!🙌🙌 
I somehow wasnt able to do the review so heres a positive shout out to you #Sprint!🙌
#ThankYou | @702648 We look forward to provide you with more great experiences going forward. Thank you for choosing Sprint. -JT"
"@115714 is the worst service in the world .!!! #DoNotGo go to other #PhoneServices #Sprint 💩 worst #CostomerService ever .!!! | @702652 Wow, what's going on? We want to help you. Please send us a Direct Message, so that we can further assist you. - MJ"
"@115911 aw man I need your help again you guys. | @702691 That's what we're here for, Jabour! What's up? Let us know through DM, and we can get started. *TarynS"
@TMobileHelp code says does not exist for Panda Express offer | @702697 Let's get you Grubbin! I just DM'd you :) https://t.co/c8WLj2ujg3 *JustinPhillips
lol shout out to @TMobileHelp for telling me to dm them for help then tells me that i should just call stores. very helpful? 🤷🏻‍♂️ | @425507 Yikes! I'm so sorry about that! I am definitely here to help if you need anything! Shoot me a DM if I can help! *ChrisTarbox
@TMobileHelp DM sent! | @251727 Hey I'll meet you in your DM https://t.co/BMDMqsRi3P *DebKlajbor
"Hey @TMobileHelp @115911 , something isn't right here. https://t.co/bJIPbeU4JG | @164595 Yikes! I'm a numbers guy, and I'd like to make sure things are adding up! DM me! https://t.co/c8WLj2ujg3 *JustinPhillips"
"@115913  I dont know how can you be so happy when your company lies to people just to get their business | @702726 @115913 We always want to be upfront and honest with you, Juan. We're on this; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115714 Is there a reason I can't login to my account?  I've tried multiple browsers, It keeps going back to the sign in screen | @702727 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -CP"
@115911 I like on how T-Mobile Tuesday 2 weeks in a row can't redeem panda express coupons because they don't exist via online or in-store so what's the point of giving millions America for something that doesn't work? https://t.co/IfHzGljbWy | @702728 That is not the experience we want to provide. We want to make sure you can #GetThanked. Please send us a DM. *JPL
@sprintcare how the fuck do you get ahold of a person? | @423045 You can call our Customer care at 888-211-4727  Assistance with E-chat: https://t.co/ge8eH3OdOw  or we can also help you here.
"@115911 how about getting some coverage in Carroll County Ga. Just about the whole county is dead... | @702732 We're always improving to make sure speeds are the best it can be, Clayton! Feel free to send us a DM and we can check it out! *TarynS"
"every single solitary tower yall have in stockbridge must be down huh, @115911??? | @532601 Hi there! Making sure that you stay connected is super important. Please DM us so we can assist. *KimberlyG"
Anyone else been trying to preorder the iPhone X for days and still can’t get through? @115911 https://t.co/gjZgNXsIke | @702785 Oh No! That's no good. We are here to help out. Please DM us so we can assist you. *AndreS
".@115911 - totally unimpressed with your account managment  ineffiencies. Changing a bill into my name shouldn’t be this hard! | @702786 Hey Elisabeth, shoot us a DM with the details on this situation. We want to help! *KittyG"
"I can't honestly say I've never had a bad encounter with any @115911 representative EVER. CS, @TMobileHelp or in-store reps #thebest | @256067 Aw! Thanks for the awesome feedback! We are always here for our awesome customers! https://t.co/s9b5I4qxPp *JamiePitcher"
This new town we moved into has no service on my phone. These next months are going to be long. @115714 you got to step it up. | @702798 Hey! Your comment called our attention. We'd like to take a look. Please DM us for further assist you. - WE
"@115714 you guys have done it again. If I have another mishap from you people I'm switching service. Can you people get it together I need a phone | @560939 Good afternoon, I will be happy to help if you would be so kind as to DM so that I can assist? -MB"
"@115911 how does a company not know about products they offer. How about #getoutofmagentia. Customers service was so rude trying to upgrade | @702861 Whoa Kyle, what's going on? Send us a DM with the details, we want to turn this around! *KittyG"
"@TMobileHelp I was in northern Minnesota this weekend, automatically switched to this network. What the heck is that? https://t.co/59HS7v59h7 | @702862 Yikes! We can't have this going on, Bill! Send us a DM so we can chat! https://t.co/Qz0L1xpZB7 *MikePerez"
"Hey @115714 your service sucks. Lol, is this 4GLTE? @115725 what's up? You won't under perform like this on the reg, right? https://t.co/QR24uetvih | @702873 Can you DM us if you need personal assistance on your service? -MB"
@115911 Let’s talk about the rep on a product launch day. That hangs up on you after holding for an hour. Let’s see if you actually care. | @702861 Oh no Kyle! We want to make sure we get you handled. DM us so we can help out! *RodnellaK
@AppleSupport @sprintcare Since installing iOS 11 my iPhone 6 barely operates.  Never more than one signal bar.  Are you working on a plan? | @330862 Let us help you out. Please send us a DM so we can further assist you. -R.S. https://t.co/rMApsV8PQY
"Gracias @246638 por la gorra pero nadie me quiere regalar una camisa :( https://t.co/MO9Vf90kPG | @193375 Hola @193375, esa es una gran gorra. Yo también quiero una camisa. Esperemos que salga más equipo.  :-) *AbrohamVela"
"Well over 10 years with @115714 and this is how we are treated? Like we are idiots? No apologies, just another employee saying ""your in good hands"" and leaving us with the idiot. Couldn't even talk to a manager. Customer service is a JOKE | @703057 Oh no! We would hate to lose you as a customer. Please, send us a DM so we can look into this for you. -MD https://t.co/rMApsV8PQY"
"@115714 FIX MY PHONE!!!!!! NOW!! | @703058 Hi there! What happen? send us a DM giving us more detail on the issue, we'll be waiting for you. - CE"
"My screen is cracked i can’t even check twitter properly:/ yo @115714 hook me up with iPhone X 🙏🏽@115858 | @703059 Wow, that’s terrible. Let’s review your options. Please DM us with more details about the issue. - AP"
"@116447 Mr. Claure, can you explain how come people that had shipping dates for December (iphone x) their phones are being shipped but Sprint cant do the same? I feel that Sprint is lacking in that dpt. | @471252 Hello! If you need further assistance please send us a DM and Team @116447 will assist you."
".@sprintcare spent 30 minutes on the phone and ended up without a solution to my question about upgrade fees -- close to 20 year customer with no answer to question other than ""try again"" @115714 | @703060 We surely have the answers to your concerns. Please, DM us and we will assist you. - GS https://t.co/rMApsV8PQY"
"Also, my friend got an email about a discount iPhone X offer. How do I️ receive this offer? @115714 | @703061 About the amazing new iPhone X, we have great deals. We would like to take a look at your options. Please DM us. - AP"
"Also, my friend got an email about a discount iPhone X offer. How do I️ receive this offer? @115714 | @703061 Simultaneous voice and text is available when connected to Wi-Fi and Sprint network at the same time. 1/2 - AP"
@115714 @sprintcare crazy I am leasing phone N never rcvd a notice that my warranty end .it end the dam phone die! cust over 5yr. suck | @235553 We would like to take a look at your options. Please send us a Direct Message so we can further assist. - AP
@116447 @115714 @95577 #ripping speeds https://t.co/mvlYLagcmj | @703064 Happy to see that speed! Team @116447 https://t.co/glCKqWraMT
Team @116447 need your help.  Sprint Union City and @sprintcare are not able to credit back the $35 restocking fee due to store error | @12269 We apologize for any inconvenience. Team @116447 will reach out shortly. Thank you.
"per usual, 3 bars of LTE and nothing will load @115714 🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼 | @703066 Hi! let us help you out! Please send us a DM so we can provide you with further assistance about this issue. -R.S. https://t.co/rMApsV8PQY"
"@115714 @116447 Unknowingly to me, when my SGS5 lease ended, it was converted into a rental agreement? I was charged $160 over 8 months. My buyout price was $4... 

This is dishonest.

I guess I'll wait 8 more months before I lease my next phone. | @703067 Please follow and DM if there is a concern we may help you with. -Team @116447"
"I'm making the final decision of which phone to upgrade to with @115911 The only question is which one? | @703209 Let's take a look and find the best option, Andrew! Send us a DM! We got you! :) *RickK"
"Literally have been signed up with @115911 for 12 days and I’m ready to cancel all my lines! | @701906 We'll meet you back in DM here, Krystal. Thanks! :) https://t.co/62aD1VBovp *TJJones"
@115911  @239217 Second week in a row my son’s code is not working! Website says “That code does not exist” | @703212 We want you to enjoy your thanking! I'm seeing your DM and will meet you back there! 👍 *MikePerez
"@115911 and @TMobileHelp gotta say I was impressed with how your people stepped to fix @117735 screw up, and your rep didn't say F you! | @240372 We are here for you 24/7 Beth :) Glad we were able to help! https://t.co/W3cyuk6dh9 *DebiChavarria"
@115911 my phone keep freezing and I ain’t have it a week yet 😑 | @504931 Let's do some troubleshooting to see what's happening. Send us a DM! *RickK
"@TMobileHelp second time the panda express bowl is not working. Last week and now this week can you please troubleshoot this. Thanks | @703213 Hey let's see what's going on, can you send me a DM and let's get you that Orange Chicken https://t.co/KQh917xfZf *SurDuaneMcGurn"
@TMobileHelp hello would i be able to convert my one plan to a one business plan with my business? | @703214 Great question!  Lets go take a look.  Hit me up: https://t.co/fFwcGHx0L1 *TaylorMoon
"@TMobileHelp I️ thought ‘unlimited’ meant no restrictions on my service, what’s happening? I️m confused https://t.co/5BJnK69ed6 | @703215 Hi Frank! I want you to enjoy your data to the max! Send us a DM and we’ll be happy to help. https://t.co/1Qq0aTgeAL *HeidiEsperanza"
"Shoutout to those @115911 employees though | @703216 WOOO! Thanks for that shoutout, Juan! :) Give us a DM if you ever need us! 👏 https://t.co/dPHUAru2pc *MikeVance"
@115911 sucks with resolving issues that they’ve created. | @703217 We can prove you wrong and get this resolved ASAP. What's going on? Let us know through DM so we can get started. *TarynS
"I do not know how but I have used over 50Gigs of data for the last 10 months, how @115911 ? https://t.co/PfBBJbb7S2 | @237261 Do you stream a lot of videos, Arthur? We'd be happy to take a look at get you some answers if you can send us a DM! *TerriL"
"@115911 I downloaded Forge of Empires so I could get the $20 of diamonds from #TMobileTuesdays  and now I'm obsessed w the game but haven't received the diamonds 😳 #help | @703218 Let's take a closer look to see what happened, Karen. Send us a DM! We'll get you those diamonds! *RickK"
"Hey @115911 @TMobileHelp Why is George spamming me?? https://t.co/bWnpoUcUlH | @703219 woah that is a lot of messages George, let's get you sorted! DM me!  https://t.co/ezZMoc7QXB *GraceFranco"
"@115913 @115911 @TMobileHelp looking to get 1 line just for me anyway I can get a good deal reply / follow @169841 #djalexreyes | @169841 @115913 We'd love to welcome you to the Magenta Side, Alex. Checkout all the deals we have going on right now, here https://t.co/aIZPWLwowe *DanKing"
"@115913 someone has been a customer with T-mobile for over 8 years, then they lost their Job, TMOBILE cancel their service | @565719 @115913 8 years is amazing, David. Please send a DM our way so we can check out potential arrangement options: https://t.co/cuEwtd2epS *DanKing"
@sprintcare I can’t connect to my home WiFi but everyone else can. I toggled my Wi-Fi button and have also reset network settings. | @483475 This is concerning to us! We'd like to take a look into this for you. Please send us a Private Message to further assist you. -AG https://t.co/rMApsV8PQY
Went to @115714 store today to port two numbers over from another carrier . 2.5 hours later and a call to @sprintcare and still got nowhere. Told system issue and couldn’t find my new h/w tied to my account. Supposed to go back tomorrow. #BadFirstImpression | @703445 We do suggest that you revisit the store as informed to have this issue settled. 2/2 -TN
Went to @115714 store today to port two numbers over from another carrier . 2.5 hours later and a call to @sprintcare and still got nowhere. Told system issue and couldn’t find my new h/w tied to my account. Supposed to go back tomorrow. #BadFirstImpression | @703445 This is quite unfortunate to hear. We are working diligently to having all these issues resolved. 1/1 -TN
am i the last to know how absolutely trash @sprintcare is? because i feel like the last to know. | @703446 Hi! We are terribly sorry to hear you are having a negative experience with our service. Please follow us so we can further assist you. -FG
Dear @115714 my text messages come in days late if at all... Help! | @162295 sounds like we need to take a look at this. please send us a DM and lets see if we can help. How long has it not been working right?
"@115714 your customer service is ridiculous. I have been on the phone for two hours with no resolution—just transfers! | @703447 This is concerning to us, allow us to assist you! Please send us a DM. -PB. https://t.co/rMApsV8PQY"
"@115714 your customer service is straight up garbage! What makes people stay with you over @115725 https://t.co/bGDutAFOy8 | @212854 Hi Nick! We understand what perception you might have of this situation. However, we'd like to turn things around. DM us to help! -AC"
"@115714 @sprintcare  when you walk inside your stores and get discriminated by the manager because you voice a concern. | @703448 Hi there, thank you for letting us know. Please follow us so we can send you a DM and further assist you. -DC"
"Team @116447, need your help.  I'm still see I'm on the wrong plan, have a spending limit program charge of $7.99 and has no hotspot option. @sprintcare | @12269 We apologize for any inconvenience. We will have an analyst reach out shortly. Team @116447"
"@115714 we need to talk. | @703451 Hello there! Give us a DM for us to further assist you, we'd be glad to help! - FL https://t.co/rMApsV8PQY"
why aren’t any pics loading on my twitter feed? is it my @115955 wifi or @115911 service?? both are equally challenging. 😒 | @703460 Hey Tlee! Let's take a look and what we can do to keep you connected! Please send us a DM - we have your back. *TerriL
@TMobileHelp My phone has been without any data or service for four hours 😩😩😩 | @703462 Oh no! Let's get this resolved ASAP. Please follow this link:https://t.co/rAosiBSeqZ to DM me. Looking forward to helping! *PaulPerkins
"@239217 @115911 Couldn't get my $3 code last week, and this week I have it but keep getting the error that ""This coupon does not exist"" when applying. Girlfriend is getting the same error with her code. Is the deal dead already? | @334216 Oh no! We want to make sure you #GetThanked so we're here to check this out. DM us and we'll assist you ASAP. *ValerieP"
@TMobileHelp i hope China arrest you and you guys are never allpwed to do business. Just as crooked as @119341 | @346606 We want to make sure that you are being charged properly. Send me a DM so we can look over your bill. https://t.co/D4NKjg57yo *SultanGardezy
"@115911 Worst customer service ever. 3rd visit to a store to get charges removed that never should have been there. Hours of my life lost.. | @703463 So sorry to hear this, Aaron and I want to make sure you are assisted ASAP. Shoot us a DM here and we'll check this out ASAP. *ValerieP"
@TMobileHelp @115911 c'mon guys... https://t.co/EI1n6qLZQp | @703464 Timing looks to be off! Hopefully tomorrow gets you it while the store is open. DM if you need us: https://t.co/dPHUAru2pc *MikeVance
@115911 u have the worst service ever. Thank u | @703465 Oh gosh! What's going on? Shoot us a DM with more info to check this out. We're here to assist you. *ValerieP
@TMobileHelp have a charge in my bill that concerns me and need help with it | @311007 I want to make sure there isn't anything concerning on your bill. Send me a DM so we can go over it. https://t.co/D4NKjg57yo *SultanGardezy
".@115911 probably hates me I’ve called like 7 times tonight because I keep thinking of new things to ask. | @317341 Ask away Carlos! We're always here for you! :)
You can even DM us if you want! *RickK"
Not able to redeem the #TMobileTuesdays @239217 offer even today. It says coupon doesn't exists. @115911 @TMobileHelp | @703467 You need a thanking for being so awesome! I see your message and will be replying to you there shortly. 😎 *MikePerez
@TMobileHelp my Panda Express Free Bowl Coupon from T-Mobile tuesdays isn’t working. | @703468 I really want to help! DM me from here> https://t.co/W3cyuk6dh9 *DebiChavarria
"@115911 trying to redeem my free bowl on Panda Express site, but it says ""that coupon does not exist"" 
Same when I try to redeem $3 off $5 | @703469 That certainly won't do! Let's make sure you can redeem this offer. Please send us a DM. *JPL"
"@TMobileHelp can't redeem free diamonds on Forge of Empires. I clicked claim downloaded the game did the tutorial and still nothing. Also I couldn't get the basic outfitters hoodie bc they were sold out so I clicked go to my stuff and the app crashes every time. HELP please. Tnx | @703470 I want to make sure you're able to get in on all those goodies! DM me, and we can jump right in! :) https://t.co/c8WLj2ujg3 *JustinPhillips"
"@TMobileHelp @115913  why does this keep happening in 2017!? Loyal customer for over ten years. This is so frustrating. Missing conversations because of this. And I've already tried all of the ""fixes"" https://t.co/r00p5U2830 | @244460 @115913 Hey! I'm here for you and would love to help get to the bottom of this. Send me a DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 Panda Express code doesn't seem to work when I'm trying to pick up a meal for this Friday. Site says coupon doesn't exist. Double checked a bunch of times it was put in correctly. | @703706 Let us check into this for you, Kyle. Please send us a DM, so we can assist. *JPL"
Hi @115911 @TMobileHelp I get an error when I try to redeem the @261702 class. Please help! #TMT https://t.co/zc6RnnF5Ts | @519686 I do want to help! Please send me a DM  from here- https://t.co/W3cyuk6dh9 *DebiChavarria
"Not sure who has the worst customer service @115725 or @115911 I went to both stores tonight to buy a new phone and got zero service. Looks like I will try @ATT tomorrow | @703707 That is not the type of retail experience we want to provide, Chris. Please allow us to assist you and hear your ... https://t.co/4MvRma3vM5"
"@115911 I need help my family can’t redeem any Panda Express codes through the T-Mobile Tuesdays app. | @703708 Christopher, we are here to help! Please send us a DM and we can take a look at what options we have for you and your family. *TerriL"
"@115911 handing out fake promo codes so you have to pay full price at @239217 #tmobiletuesday | @703709 That definitely not our style. Shoot us a DM, so we can help make sure you can #GetThanked. *JPL"
"@115911 the phone I ordered is scheduled to arrive Dec. 21st. WTF?? How am I supposed to go without a phone for 5 weeks? Any way I can pick up the same phone from my local T-Mobile store? #HelpPlz | @703710 Why are you without a phone for five weeks, Basim?! We're here to help, we just need more details from you! DM us! *TerriL"
Does anyone know if @115911 offers payment plans for the Apple Watch? 🤔 I had a polar watch to track my workouts but it doesn’t work anymore 😩 I’ve always wanted an Apple Watch. ⌚️🤭🧡 | @248719 Hey Lily! I see your DM and will continue to work with you there! *HiginioAguirre
@TMobileHelp my T-Mobile Tuesday Panda coupon says it does not exist? | @703714 Yikes! We can't have you miss out on your thanking! DM us so we can dive into things! https://t.co/Qz0L1xpZB7 *MikePerez
"@TMobileHelp Hey guys, so I just bought a brand new Unlocked GSM phone from Amazon (U.S.A) and I was wondering what reasons you could give me to leave my old provider (Virgin Mobile) and could I keep my number? I've had it for years. | @703715 Hey! I'd LOVE to have you on the #MagentaSide & have plenty of reasons! Shoot me a DM here https://t.co/QHDTFHxSPu! *KrystnYogi"
"@115911 now that things have died down, can I have a new redeem code to grab my hoodie for T-Mobile tuesdays? | @697110 DM me and let's talk this out!   https://t.co/ezZMoc7QXB *GraceFranco"
@TMobileHelp I'm trying to redeem my free Panda Express bowl and I'm following directions but it says the coupon doesn't exist | @703716 Oh no! Making sure you get your #PandaExpress thanking is our goal. Send us a DM. :) https://t.co/ineZm1Lcy2 *AntoineWhite
Thanks @115714 for dropping my call three times and my chance to buy a show ticket because they sold out. #TerribleCoverage | @703747 That's not something we like to hear! What issues are you having with your services and for how long? -AH
"@115714 you are the worst...... at......Website functionality, customer service, how to knowledge...... | @703748 Good afternoon, Michael! If there's anything we can help with, please send us a DM. :) -CDE"
"@115714 @sprintcare  I am upset that I am paying this much for service and DO NOT have any service. I need you all to fix this Dallas Area service glitch... 😡🤬 | @703759 Hey there! Please, send us a DM in order for us to further look into this issue for you. -MD https://t.co/rMApsV8PQY"
I spoke to at least 15 different reps @115714 @sprintcare to get my phone unlocked & each time I got a different story. They're basically holding my phone hostage | @703761 Hey! Please send us a DM to take a better look into this. - DB https://t.co/rMApsV8PQY
"@115911 how yall gonna offer a coupon code and not even make it real wtf bros 
Unacceptable. | @703889 Hey, what do you mean? We're here to do everything we can to make sure you #GetThanked! Send us a DM! *TerriL"
@TMobileHelp the code you provided didn’t work and now i can’t get my free bowl https://t.co/iKJRJBBZVR | @703890 We definitely want to make sure you are able to get thanked! Send me a DM here https://t.co/LCoTGMDwC4. *KennethStone
"Another failed attempt at the “free panda” had to pay out of pocket just cause you made me crave it and i couldnt say no. @TMobileHelp @115913 #tmobilenottuesdays | @551225 @115913 We want for you to have a great, enjoyable T-Mobile Tuesday Christian. I'm replying to your DM now to discuss further. *EricPayne"
"@115911 customer service & your policies suck. Haven't had a phone since Sun. I have a warranty replacement plan for my dead phone. They told me I'd have it by today. Now they tell me Thurs. Unacceptable it takes a week to get a replacement. #whypayforawarrantythatsucks #lies | @703891 Hey Edward, we understand how important it is for you to get your replacement phone ASAP! Please DM us so we can help. *TerriL"
"@115911 yoooooooo what’s going on with the panda discount codes??? 
Mine didn’t apply !! | @703889 Are you seeing an error message? Send us a screenshot in DM and we can get everything fixed. *TarynS"
"Guys I am fedup with the Tmobile customer care... If someone who can resolve the below issue it would be great. I had upgraded from S7 edge to S8 plus in the month of May 2017 and shipped back my device through USPS tracking 9216290106__credit_card__ @TMobileHelp @115913 | @703892 @115913 We're on this for you, and we're ready to dive in. Please send a DM our way to start. https://t.co/lH0SH5x9qW *MikeRice"
@115911 my wife and I are having problems with our tmobile tuesdays @239217 codes | @703893 Just got your DM and am responding as we speak. Let's see if we can get you hooked-up! Chat soon :) *AlexKimbrell https://t.co/GefRnVqkyW
"@115911 need to reconsider using @115817 for delivery! They not delivering on specified day and now cant find my package! | @703894 Oh my! We need to straighten that out for you, Ian. Please send us a DM and we can look into this right away for you. *TerriL"
"@115911 Panda Express code isn't working and I'm trying to order food for tomorrow!!! | @703895 Maggie, send us a DM so we can assist and ensure you #GetThanked today! *TerriL"
"@115911 is probably the biggest scam and leaders in false advertisement🤦🏽‍♂️ | @704010 Danny, why do you say that? We're here to help how we can! Send us a DM - we have your back. *TerriL"
"@115911 has phones in the store, yet i have to wait for one to be shipped to a store because of dumb policies. Called Sun to make the warranty claim. Called Mon to confirm shipment. No phone received today & now i have to wait 2 more days b/c customer service. sucks @ their job | @703891 It's important for you to have a working device ASAP. Send us a DM so we can take a look at what's going on, Edward! 😘😘 *TarynS"
"@115911 hello, I want to claim my free bowl @239217 but when I apply the coupon code, it says 'That coupon does not exist'. | @704155 Hey Angelina! Shoot us a DM here and we'll check this out for you to make sure you #GetThanked! *ValerieP"
@TMobileHelp need some help I dm you and no response | @704156 Thanks for the heads up! We'll reply to your DM shortly. https://t.co/dPHUArLDNM *MikeVance
@115911 Hi! I tried to redeem my free Panda Express bowl but it said the coupon does not exist? #TMobileTuesdays | @704157 Yikes! Let's check this out. Shoot us a DM here and we'll assist you ASAP. *ValerieP
@TMobileHelp My free Panda Express bowl & $3 off $5 isn't working for me... 🤔 | @704159 I want to make sure that you are able to redeem the gift. Send me a DM and lets see what can be done. https://t.co/D4NKjfNwGQ *SultanGardezy
@115911 @239217 so bummed!! Trying to use my #t-mobile Tuesday code - #PandaExpress online says code doesn’t exist - #badpanda | @704160 Oh no! Shoot us a DM here to check your code out. We're here for ya! *ValerieP
"@115911 You lost 2 customers just because of your unfriendly, unhelpful customer service. | @644310 Oh no! Shoot us a DM with more info to check this out. We're here to assist you. *ValerieP"
"@115911 I can't get the free panda express bowl code to work! When I try to enter it, it says ""That coupon does not exist"". This is the 2nd time in two weeks ): | @704161 I love Panda Express, and I want you to be able to enjoy it as much as I did! Meet me in the DMs https://t.co/sBIVWm4w5u *EddieGough"
"@TMobileHelp the panda express code does not work once again | @586396 I love Panda Express, and I want you to be able to enjoy it as much as I did! Meet me in the DMs https://t.co/sBIVWm4w5u *EddieGough"
"@115714 ""Our coverage is 1% less than @115725!"" #thatisalie #imissverizon #eventhoughitsexpensiveaf https://t.co/jDqnu5UmoR | @704203 Hey Loren! We would like to review this for you. Please, send us a Direct Message. -CL https://t.co/rMApsVqrfy"
My #iPhoneX screen occasionally turns black but I can still use Siri to open apps but CANNOT see anything. This usually lasts for 5-7mins and is really annoying and mostly happens when in the Messages app. @AppleSupport @115858 @sprintcare Any clues as to what's going on? | @634076 Sounds like something we need to look into. Has the device any physical damage? -CL
@115911 is honestly the worst phone service ever they try adding on extra fees every month thinking I’m not going to notice them | @619328 Oh dang! I am so sorry to hear this. Shoot us a DM with more info and we'll check this out. Here to assist you. *ValerieP
Two weeks in a row with this free @239217 bowl not working @115911 😔 https://t.co/EVJc48xa4C | @704340 Hey Allan! Shoot us a DM here and we'll check this out. We're here to make sure you #GetThanked. *ValerieP
@TMobileHelp #TMobileTuesday 🤔 https://t.co/etOtu7o4yG | @704341 I'm here to help! Send me a DM and we'll work on getting you all hooked-up! *AlexKimbrell https://t.co/GefRnVqkyW
"@TMobileHelp @239217 when your Panda Express #TMobileTuesdays coupon doesn’t work for the 2nd week in a row... | @704342 Oh man! Sorry about that, but we're here to help! Send me a quick DM and I'll get right to work! *AlexKimbrell https://t.co/GefRnVqkyW"
#evidenceofnoresponse #tryingtolookliketheywanttohelp #imjustaninvoice @TMobileHelp @115911 https://t.co/0ATzyfZPZd | @703891 Today has been quite a busy day here at T-Force. I am here for you! DM me from right here- https://t.co/W3cyujOCpB *DebiChavarria
"@115911 @239217  this is the second week that T-Mobile let customers down. My coupon doesn't work at checkout #fail #MakeItRight https://t.co/sZ27f5qpb7 | @603577 I want to make sure you #GetThanked, Becky! Shoot us a DM and we'll check this out. *ValerieP"
"Whaddya know. Just as I'm complaining about my @115714 service, it returns. @sprintcare | @672866 Hi! Thank you for chatting. Tell us what's going on and we can help you. Please send us a Direct Message, so that we can further assist you. -S M"
"@115714 question, why I do not have 4G? | @155385 Hello there! Thank you for reaching us trough this way. Please, follow us and send us a DM in order to further assist you. We'll be waiting for you. - CE https://t.co/rMApsV8PQY"
"What good are phones without service @115714? Why ask me if I want to lease an upgrade while telling me you don't know when the tower will be fixed? #dataroamingathome | @704357 Hello! We would like to review the status of the service in your area. Please, DM us to start. - GS https://t.co/rMApsV8PQY"
@ATT it's annoying that you offer new customers better deals than your current ones. Where's the rewards for loyalty? @115714 what can you offer me? | @704358 We'd love to have you in our family! Check out these great offers > https://t.co/OLXF2ShjmN -MP
I’d love to have @115714 figure out why my phone doesn’t get text messages and not have customer service hang up on me🙃 | @704359 We are reaching out in regards to your comment on one of our posts. The sentiments expressed are concerning. Sprint seeks to earn our customers business with transparency at all levels of interactions. We would like to look into your concerns. Please DM us for assistance. -DD
@115714 absolutely worst Cust Serv ever. Countless hours plus travel to get refund and nothing. Completely unsatisfied and will persuade others against your service. So bad. | @704360 Oh no!   What can we do for you? -JM
The one thing you can always count on @115725 for is bad customer service. Hey @ATT and @115714 how's your coverage in Ohio? | @704361 Hello Brian if you want I can check the coverage for you. Just send your address through direct message and I can see what kind of coverage we have.
"@115911 a call back, thx for allowing me to switching my note 5 3 times to no avail, dealing with the same issue,  thanks for promoting that if a customer out of line they will be compensated for adding a line a year later still waiting T-Mobile thank you for that too | @704414 Hey Faith, we only want you to be satisfied with our support. Please DM us and let's further discuss your experience. The team is always on your side. *JamieK"
"@TMobileHelp on November 18th, I spoke to Anita and she set up an arrangement for me to split my bill. I then spoke with Bridget to let her know that the payment was made and she advised me that everything was restored - now my phone is suspended | @549025 Oh no!! That doesn't sound right at all. Let's look into this and make sure you're 100% on track. Send me a DM, and I'll be your #MagentaHero today. https://t.co/6NxKsl5RJm Thanks a million! *JoshHenegar"
"@TMobileHelp do yo guys even provide 4g service | @155252 We are here to help make sure you're having the best experience possible. I've sent you a DM, let's continue there https://t.co/PbJEgtqanO *JeromyBingham"
"Tried to switch to @115911 from @115714 was charged then told it had to be redone - lady was rude when it was her fault - transferred 4x still no refund I was told to fax my bank statement to get a refund 😩😂
Some1 needs to fix this now | @704416 I know you need to have this resolved, and we are here to help with this. Send over a DM, so we can get to work on this for you. *JPL"
"Help @115913 the new updates to the iPhones has me streaming like I’m on the Verizon network. Like a 🐌 lol. #Help #ILikeToGoFast | @692949 @115913 Help is here, Jason. Please DM us what exactly you're seeing and where. We've got your back: https://t.co/cuEwtd2epS *DanKing"
Now that doesn't work no more. What the used in having it! Sure I can get a new iPhone every year but I want all my money back that I put in the phone. If I have to return the phone to get credit then give me credit then not unbilled credit that is bs @115714 | @502076 Seems like you're really upset & we hate that you feel this way. Shoot us a DM so we can further assist! - SP
"Hey @115725, can you do any better than the nightmare that is @115714 ? | @704487 This is concerning to us. Please send us a Direct Message, so that we can further assist you. --RB"
Nothing or nobody pisses me off more than @115714  and their sorry ass customer service. I still CANNOT download anything from the App Store and I’ve had this phone for a damn month! Y’all tell me the same stupid shit everyday! | @704488 Hey there! We would like to help with this issue. Please elaborate a bit on the situation you're having. We are here to help. -TN
"@115714 & @115911 please do something about your cellphone service, causing a lot of problems since my calls & texts aren't being sent or received! | @704490 Hi! This truly  concern us. Please follow us and send us a direct message, so we can further assist you. -AM."
stop stressing me out @115714 | @704491 Hey! What's going on? LM -.
"@TMobileHelp need help regarding Apple Watch Series 3 | @127980 I'm the man to help you out with that Ashish, feel free to shoot me a DM and I'll be here for you! 😃 👌 https://t.co/soWScqTu4W *JohnAnderson"
@115911 @239217 two weeks in a row either of the two Panda Express coupons for T-Mobile Tuesday’s doesn’t work. What gives or can you guys not get your act together to make a coupon code functional??? | @704496 Let's have a look! We definitely want to make sure you #GetThanked. DM us here and we'll assist you ASAP. *ValerieP
@115911 my panda express codes say coupon does not exist AGAIN | @704497 Let's have a look a that! Shoot us a DM here and we'll check your code out to make sure you #GetThanked! *ValerieP
"@TMobileHelp phone showing that I have 4 bars LTE, but can’t connect to internet. Have latest software update. Started earlier today. Help 😢 | @704498 Oh no! Data is LIFE! Send us a DM: https://t.co/xKrpoFUHWK We'll look into this for you! *ColleenLicudine"
@TMobileHelp did you run out of the Basic outfitters deal? The app doesn't give me a coupon code | @352030 Great question!  Send us a DM: https://t.co/xKrpoFUHWK and we'll get you the details on that offer! *ColleenLicudine
"Totally bummed out! @115911 @115913 my panda express promo code isn't working. Getting ""coupon does not exist"" message. | @704657 @115913 We've got your back & are here to help. I see your DMs and will respond shortly! https://t.co/ZxXpYRvOz0 *NicholasTomchik"
"@115911 why is my data not working | @704658 Hm, good question. Let us know where this is happening at in DM and we can take a look. *TarynS"
@115990 @277901 What’s your plan now that @TMobileHelp offer Netflix and @115714 about to offer Hulu to there customers? | @126786 Send me a DM if I can help with your 'flix A! https://t.co/EBkVScfa72 *LauraBeasley
@115990 @277901 What’s your plan now that @TMobileHelp offer Netflix and @115714 about to offer Hulu to there customers? | @126786 Every one tries to be like us #BrushYoShouldersOff #MagentaFam *LauraBeasley
@TMobileHelp need help asap. My panda express code is not working | @425504 I've just DM'd you! I'm on this. *OmarF
"Intrigued how @TMobileHelp @TMobileHelp @115911  ignored the tweet and refuse to help its customers. Earlier this week I contacted someone about coverage no response. Tmobiletues problems still no response | @469553 I've got you Fanne, I'll meet you back in DM and help you out straight away! 😊 👌 #MagentaFamily https://t.co/soWScqTu4W *JohnAnderson"
"@115714 @sprintcare Do you think I’ll ever get decent service in the Pittsburgh area???? | @704672 Hey there! Please, send us a DM. We would like to look into this for you. -MD https://t.co/rMApsVqrfy"
"I've been with @115714 since 1999. For the first time ever I'm seriously thinking of switching carriers. Just to get this #Pixel2XL from @115725 | @704674 Hi customer, we definitely want to work with you on this. Please send us a Direct Message, so that we can further assist you. --RB"
"@sprintcare service is especially poor this evening what’s going on in Kansas? | @704675 We're sorry for any inconvenience you're experiencing. What kind of issues are you having? Is it related to Voice, Text or Data services? -LR. https://t.co/rMApsVqrfy"
god I HATE @115714 so much!!!! | @704676 This is concerning! Pls tell us why u feel this way? We're here to help. -RW
"Well @115714 idk I've heard bad stuff !then @115725 well that one guy moved to sprint😂 so who do I trust ? | @704677 If this sounds at least a bit interesting, don't doubt on giving it a try. Check your phones eligibility in  https://t.co/cLSUsiKR21 and also, you can check the Frequently Ask Questions that are on the bottom of that page.

If you have any question, don't doubt reaching us. -LR. https://t.co/rMApsVqrfy"
"Well @115714 idk I've heard bad stuff !then @115725 well that one guy moved to sprint😂 so who do I trust ? | @704677 ...contract and you can keep your phone, number, accessories, photos, apps and music. The perfect promotion to try us out and see if you are interested to be part of our family for long-term. (2/3) -LR."
"Well @115714 idk I've heard bad stuff !then @115725 well that one guy moved to sprint😂 so who do I trust ? | @704677 Hi! We will love to have you in our Sprint family. You can see if you are eligible for the “BYOD Free Unlimited for 1 Year” in which you and your family can get free Unlimited data, talk and text for one year. And besides all of this, there's no annual... (1/3) -LR."
"@115913 please help me get a better cell phone deal than Verizon I have Crohn's Disease and medical bills are killing me | @685986 @115913 We'd love to have you on Team Magenta, Kryssi! Check out our current offers here: https://t.co/p6mO5INt1p. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 hey so for my T-Mobile Tuesday’s I got a code for $3 off an order and it’s not working it’s saying the code doesn’t exist. | @532015 Well, we certainly want to check this out! Shoot us a DM and we'll assist you ASAP. *ValerieP"
"@115911 Does your customer service always act like this? ""Shucks?"".. | @704802 Let's make sure you have the absolute best #MagentaExperience with us! Send us a DM and let us know what's going on, so we can assist further. Thank you! *TarynS"
@115714 is the Chat 24 hours???? | @538916 Hi there! Our Chat is 24/7. -CL
I'm still mad about this pointless ass insurance I pay for every month. WTF IS THE POINT IF YALL STILL GON CHARGE ME A DEDUCTIBLE FOR MY NEW PHONE @115714 | @704937 Deductible is much less than the cost of a replacement device. This is similar to filing a car insurance claim and paying the car insurance deductible. -DC
"@TMobileHelp do you reply DM 24/7? | @704939 We certainly do Chris, and I can see your DM into us. 😄 I'll meet you over there! https://t.co/soWScqBSGm *JohnAnderson"
"@115911 My Panda Express says ""This coupon does not exist"" when I enter my coupon. Second week of no Panda. | @704940 Uh oh! Send over a DM and let's get this straightened out for you! We want to make sure you get thanked! *BrookeK"
@TMobileHelp @121678 @115911 can you help me out? Getting some mixed messages. https://t.co/tJtL8vSSa6 | @704941 I can definitely help you out today! 😄 Hit me up with a DM and I'll get that checked out for you straight away. 👌 #MagentaFam https://t.co/soWScqTu4W *JohnAnderson
"@TMobileHelp I sent you a DM a long time ago, can you please respond? It is urgent. | @705100 WOwzer! Thanks for your patience. I got you now. DM me up and lets talk! https://t.co/cYAShZx2fF *PoxMaphixat"
@115911 customer service... smh. This a joke! Absolutely ridiculous https://t.co/vICXl2hN8v | @469553 I've still got you in the DM and I'm here to help. I really appreciate your patience tonight! 😊 I'll meet you back over there. https://t.co/soWScqBSGm *JohnAnderson
Is the weather effecting my cellular? @115714 🙄 | @395356 We do understand having your device is extremely important at all times. Please send us an DM so we can further assist you.  :) -RM
@sprintcare less my phone was stolen by one your employees and they filed a insurance claim. They still obtain the cell phone | @700028 Thank you for informing us. Please send us a Private Message so that we can further assist you. Just click ‘Message’ at the top of our profile.-DD
@115911 me and my family can't seem to redeem the panda express coupons from T-Mobile Tuesday | @705282 Uh oh! Please send us a DM and let's take a look at that for you! We are here to help! *BrookeK
"@TMobileHelp my #iPhoneX preorder says Estimated to ship 11/02/2017-11/03/2017, will it be shipped from your end or delivered on that date? | @127980 Please feel free to DM me here w/ any other questions and I've absolutely got your back: https://t.co/EoqAVShpFT *AustinWebb"
"@TMobileHelp my #iPhoneX preorder says Estimated to ship 11/02/2017-11/03/2017, will it be shipped from your end or delivered on that date? | @127980 Great question! That's the date it will leave our warehouse, but the you'll receive it only a few days after that. *AustinWebb"
@TMobileHelp just DM’d you question regarding order | @249285 I'll meet you in DM! *FeliciaPorter
"Aye @TMobileHelp when will my rebate clear? | @520537 Hi CiCi, pls send me a DM so we may review together :) https://t.co/6JAtI8jAfO *RubenHernandez"
@TMobileHelp  Help I am inAmsterdam with a US cell and my son is in London with a US cell how do I call him | @705410 Right here for ya! (; I'll meet you back in the DM https://t.co/lsvk9Zelxd *BronsonBarretto
@115913 Is there a way to contact you personally? Like a pm over Twitter? I have to ask something. | @577897 @115913 We've got your back here and would love to help. DM us anytime: https://t.co/cuEwtd2epS *DanKing
"#Sprint can you get any worse on your customer service?? | @705434 Hey! Sounds like something went wrong with you. Please, send us a DM, so we can assist you more. - JM https://t.co/rMApsV8PQY"
"If you like being happy and having items you actually ordered sent to your actual address, never become a @115714 customer. @116447 https://t.co/AN5n1Q5Bp1 | @572605 Team @116447 will reach out to you shortly to address your account concerns."
@115911 what is wrong with your data? Seems like everyone that has T-Mobile for their iPhone is having some kind of network issue. | @705602 Hmmm let's take a look. Send us a DM and we can check this out with you! *ErikS
@115911 how do I find out if Netflix is included with my plan? | @279594 Let's take a further look into your plan. Send us a DM for assistance. *JasmineS
@115913 I was up at 3 AM and did everything right. Your rap screwed it up and now they’re telling me I will have to wait | @342091 @115913 We want to check this out and do everything we can to help. Please DM us: https://t.co/cuEwtd2epS *DanKing
"@115911 I have JUMP & am 2-3 payments away from being eligible to JUMP. Could I do so with the new iPhone X? I have a 7 plus currently. | @644977 You sure can! Let's get that #iPhoneX ordered for you, Austin. DM us here so we can help out. *BlakeT"
@sprintcare is sprint sold out of iPhone X's if we go to a sprint store to preorder and turn in an old iPhone for $350 off? | @163395 Hi! The preorder are only made online here: https://t.co/Ra6R9TgoIm . Or by or telesales department at 1-866-275-1411. -R.S.
Been waiting at @115714 store for 30+ minutes to have damaged phone looked at and there’s 3 more employees than customers...🤔 https://t.co/aYPbBdpOhS | @705616 Can you please send me a private message so I can look into this for you? - IR
"@115714 why did you cancel my iPhone X preorder? Because of that I won’t get my iPhone X till around November 21st | @705618 Wow, that’s terrible. Let’s get it fixed. Please DM me when you get this! -MB"
"@115911 I'm disappointed that I'm not eligible for the free Netflix even though I have T-Mobile One plan. | @705695 Hey Jonathan! We want you to be able to take advantage of the free Netflix! DM us, let us look more into this for you. *DayoG"
"I'm beginning to feel like I need to get a lawyer to look at my @115911 bill.. | @705696 Hey Aungelita, I know the billing can be very confusing. We are here to help. Send us a DM so we can help out. *RodnellaK"
"@sprintcare @160285 I'm gettin a lil miffed that my local stores never seem to have any codes or promo items that I get emails about | @705710 Please send us a Direct Message, so that we can further assist you. --OC"
@115725 I live in Las Vegas verizon really no service 🤷‍♂️ I’m switching ✌️bye @115911 hello 👋 how are you https://t.co/jLReWeKBby | @705769 Hey Alex! Jump abroad the #MagentaTrain! DM us for details! *RodnellaK
"@sprintcare Just wasted 20 min on phone with CS or wasted 30 min chat session with CS or both.  Contract is up paid FMV for device, but... | @705780 Hello I am here and ready to assist you. What is going on that makes you consider leaving? -FR"
"@115911 you need to get your act together. You signal in @95988 is very bad and unusable even though I have full bars and LTE. | @705843 That's definitely not what we want for you Jimmy, DM us, lets figure this out together! *MelJ"
"@TMobileHelp @115911 it’s been real, @115725 here I come | @209135 Oh no! We would hate to see you go! Send me a DM and let's talk! https://t.co/86MicZnF9C *WarrenCamp"
"Don’t Trust @115911 worst customer experience. Promised a replacement phone and was told on following up- no idea about your previous call. | @705844 Oh no! We are here for you! Let us turn this around, DM us. *DayoG"
"Wow @115911 thanks for the free bowl that apparently doesn't exist! Two weeks in a row that I get a free bowl and it doesn't work. What gives? https://t.co/BhSVp0s3ed | @705907 hi there, Shimme! Send us a DM we'd be happy to assist further! *ElleA"
"@115911 I'm very unhappy right now with the level of customer service I've received and am very close to switching carriers.  Thoughts? | @705956 We definitely don't want you feeling unhappy, Steeeevve. Tell us what's going on in a DM so we can make this right. *NaeJ"
"@TMobileHelp can you awesome people help me with an issue? 😁 | @302538 We'd love to help out an awesome customer! Send me a DM, let's check :) *TiannahReagor"
@TMobileHelp I've just sent you another DM as I am having further issues with my order. Thank you. | @153165 I'm here! Reviewing now- I'll be in your DM! *TiannahReagor
"I really hate @115911 and your service | @706018 But why tho, Andrew?! 💔 Send us a DM, and we can sort this out! *TarynS"
@115913 your site is broken and your customer service sucks https://t.co/mcLgiy60Zd | @200742 @115913 Upgrading should be a fun time. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
"@115913 Thank you waisting my time, for making me drive 10 miles to borrow a friends phone to call you, just because you guys cancelled the wrong freaking line! I asked for a manager and I was told to write a letter...wow, just wow! @115911 | @205352 @115913 I want to get to the bottom of this with you as you should have service on the correct line. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson"
@115911 can you cancel the cellular part on the series 3 if you don’t need it? | @214499 Let's take a closer look at your account Ashley. Send us a DM so that we may assist. *JasmineS
"@TMobileHelp 

Is there any deals comparable to metro pcs? 

Metro is so ghetto the 30/mo after 1gb goes below 56k speeds | @233442 We have tons of great offers and I would love to go over those with you. Send us a DM to hear all our deals :) https://t.co/IUIA5vQSHC *MattHargleroad"
"Is it just me or has @115911 ‘s customer service gone to the pits in the last year.. what happened? You used to be cool. | @706022 Hey, Justin! What's going on?! *KellenF"
@115911 @TMobileHelp why is the data not working in #Dallas? It selectively connects. Please fix this #ASAP | @706023 I would be totally lost without those #BlazingFast speeds! DM us and let's chat! https://t.co/cX9JRYxboR *MelissaStephens
How am I using my high speed data if I'm using wifi at home @115911 | @706064 Hmmm....something sounds off there! Send us a DM so we can get to the bottom of this! *ElleA
@TMobileHelp Ive Been hung up on 5 Times from Customer service and all I’m trying to do is switch fro at&t | @634037 I've replied to your DM and look forward to meeting you back there:  https://t.co/JeuDhfsNjR *NatalieKelm
@115714 your service is ass y’all make me not even want a iPhone anymore 🤦🏾‍♂️ | @706077 Please give us the opportunity to change this. What seem to be the issue or issues affecting you? -AP
Not sure why @115911 offers services in Houston! No signal anywhere I go. | @706163 Having service everywhere is our main priority! DM us so we can check your coverage area. *RodnellaK
"@TMobileHelp order says shipped but “track shipping” button doesn’t help. Too soon for UPS to show info. But I want the # so I can track. | @378310 Let's look into this together, send me a DM please: https://t.co/9HjR7dkKQb *MarkMcLaughlin"
@115911 @TMobileHelp won’t help. All other carriers offer $0 down. Do yourself a favor; buy it out right or switch | @706177 T-Force is here to help! Shoot me a message so I can see what options we have. https://t.co/9CGjXZaLy0 *SpencerKalata
"Going to @115714 this week to get the hell out of this lease. $160/mo for 1 phone is absolutely stupid. Cut @115725 ‘s bill in 1/2 my ass. | @706180 Allow us to take a look at the situation. Please send us a Direct Message, so that we can further assist you. -PC"
"Hey @115911 your throttled cell data will be the reason I cancel ASAP. I use my phone for work and Kbps download speed is unacceptable. | @706219 Having strong speeds is important to me, Donavan. Let's take a closer look to see what's happening. Send us a DM! *RickK"
@115913 yo Johnny what’s up never replied to my email | @254944 @115913 I'd love to meet you back in DM. Let's get you squared away. *ZachRicketts
@TMobileHelp will iPhone X be available in store on release day? | @706220 Stores will have the iPhone X - but supplies will be limited!! https://t.co/lOqKyE0PXQ *ReillyLeritz
@sprintcare why y’all so slow | @706231 This is very repugnant news. Are you having issue with your service? Please let us know how we have let you down! - AW
@sprintcare ya lied to me. I’m not happy | @706233 It seems like you are in need of assistance. Please let us know why is it you feel this way? We would like to help. KC
"@115714 ... I’m coming for that ass tomorrow.. get ya fuckin REPS READY .. cuz imma dig in that ass | @706234 Hey, what seems to be the issue? I'd be more than happy to assist you. Please send me a DM. -ResolutionSup SR"
My phone has went from 40% to 41% back and forth for the last 40 mins fml. I don’t want to spend hours on the phone with @115911 again. 🙄😒😭🤬😡 | @706470 Uh oh! Send over a DM and let's take a look at that for you! We are here to help! *BrookeK
@TMobileHelp @115911 I'am in france and i have a smartphone blocked on TMobile. But i would to use this phone in France now. How i can deblocked the phone ? | @706471 France is so beautiful! 😍 🇫🇷 🇫🇷 Shoot me a DM and I'll help you with your phone right away. 😄 👌 https://t.co/soWScqBSGm *JohnAnderson
"@sprintcare My phone was disconnected for a month and I’m still being charged. | @167648 In order for us to better assist you on this situation, Could you send us a DM, so we can start the process to review your account? - JA"
"@TMobileHelp trying to pay bill but app and https://t.co/LWjp3VITvo not working. Help! | @323110 Oh goodness! I see your DM, and I will be responding there ASAP! https://t.co/gLqwX4nHy4 *MontanaDaniels"
"@115911 why service is too bad? Signal became porest than ever in boston .. can’t even google anything | @622734 Hi there! Where are you located, Charlie? Send us a DM with details so we can take a closer look! *ElleA"
"@TMobileHelp my cell spot has all green lights yet my iPhone x only has 1 -2 signal bars, a reboot did not help | @706940 Oh gosh! Let's get this sorted out. Shoot me a DM to get started. https://t.co/gLqwX4nHy4 *MontanaDaniels"
"@261702 @115911 thanks for the free class. However, after enrolling last night and trying to watch a video this morning it's not letting me. Trued enrolling again but says I've already used the code. | @559833 Hey Daniel. Send us a DM so that we can see what information we can gather on this. *KaeW"
"@TMobileHelp Is there a reason to why the speeds are so slow here in Bowling Green KY? https://t.co/2jEwPwV9MI | @706941 Woah, let's check this out! Can you please follow this link to DM me! https://t.co/vv9JsrbUOZ *AbigailRoach"
Philadelphia: 2nd largest city on the east coast. But consistently this. Ugh. #dialup #unlimited @115911 https://t.co/8S8rDHs2be | @706942 Hi there! Could you DM us this info so we can take a closer look into your area? *ElleA
Bought a phone plane @115911. Bought BYOD 3 in 1 SIM. But current phone is locked to other carriers. What do I do? Old carrier won't unlock | @706943 So that we can get a few more details from you send us a DM. *KaeW
"@115714 keep on emailing me them bogus offers. Until you offer two $10 credits like you did with the note 7, I won't budge. Everyone promised us great savings on the note 8 until it launched. Now everyone has amnesia. Flex leasing is robbery. | @706950 Hey! Let me take a look into this, I'm sure we can find great offers for you! Send me a DM. -ND"
Hoy la señal de @sprintcare esta peor que hace 1mes... 🙄😔😒 | @706952 Entendemos lo incomodo que es tener problemas con la señal. Vamos a verificar ese servicio para usted. Por favor envíenos un DM para asistirle mejor. - WE
"@115911 @TMobileHelp Your customer service has been crap, so I am using an appropriate response on Wednesday morning🖕. #WednesdayWisdom #WhatIveLearned #ImJustAnInvoiceToThisBigCompany #MyProblemsDontMatterToTMobile | @703891 Hey I just sent you a message in DM! *KiaWashington"
"Text from @115911 bill $1200
Chk online : warning phone being used in another country. Call Tmo🤬 we sent wrong text and will fix bill🤔 | @707099 We're always here to assist! If we make a mistake we're never too big to fix it! Send us a DM if you have any additional questions! *ElleA"
"I strongly urge anyone who has @115911 to really comb through their bill for false and made up charges.....I have been trying to work things out w/ them for months but to no avail, be smarter than I was | @370266 I'm happy to go over the details with you to make sure everything is 100% correct! Meet you in DM! https://t.co/8Ra5p7pOl6 *KealeighBradford"
@115911 | @707100 Hey! We would like to look more into this for you. Please send us a DM at your earliest convenience. *KaeW
"@TMobileHelp I was able to claim a code earlier in the day for basic outfitters from tmo Tuesdays app but the site to redeem doesn't exist, what gives? | @704585 Uh-oh! That's not what we like to hear! Shoot me a DM  https://t.co/oJwi530Mfi *KiaWashington"
"@115714 offering free Hulu!? 👀 | @707306 Hey there. Only Sprint gives it's customers the best price for Unlimited. You can enjoy Unlimited data, talk and text and streaming in HD. And now includes the TV customers love, with Hulu. More info coming soon. - KF"
It’s SOOO BAAADDDD RT @707308: I️ legit think I️ have a moment at least once a day where I’m fucking sick of how shitty @115714 service is. How is yall’s service THIS BAD?!? | @707307 Sounds like something we need to take a look. Please DM us to further assist with this matter. - EG https://t.co/rMApsV8PQY
"@sprintcare is the service down west Chester pa area? My phone has been searching for service for the last hour. | @707309 We'll look into that. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
I'm so sick of @115714! I meant to tweet that earlier but didn't have any service 😤 | @707310 (2/2) What issues are you currently having? Is there anything we can do for you? - WR
I'm so sick of @115714! I meant to tweet that earlier but didn't have any service 😤 | @707310 (1/2) Hello there! That's definitely not the kind of feedback we want to hear. - WR
"Can you trade your phone to upgrade if it’s cracked @115714 | @690461 No, the device must be in good working conditions. If you have other question, just DM us. -LC https://t.co/rMApsV8PQY"
"@233796 @sprintcare HELP! New phone. Logged me into tidal with the automatic trial. Will not let me log into my actual account | @707311 Let us know, Have you used TIDAL before? - JA"
When @115714 sends an email one day giving six days to pay a balance only to give 48 hours to pay the balance the next day #badform #worsebusinesspractice #FUBAR | @707312 Hi. What can we do for you today? Send us a DM to continue the conversation. - JM
"Bye bye @115714. 

Customer for 10 years. I need a new carrier. | @707313 Oh no! Why do you want to leave our family? -JM"
"@TMobileHelp @115913 I got my Iphone8 10days ago and its dead now, @115911 wont exchange it, want me to go to Applecare? I want @115911 do the right thing and replace it. #10daysold #fail | @272232 @115913 It’s our top priority to make sure you have a working phone ASAP. Please send a DM our way so we can make that happen. https://t.co/Et1Fu7xZtb *BarbPelotte"
"Requested a warranty replacement on Sun. Was told I'd have it by Tuesday. Come to find out request was completed by their reps.  4-days now with no working phone. My #WednesdayWisdom is @115911 Custom Service and it Reps Suck! #TheyScrewedMeOver | @703891 Hey there Edward, meet me back in a DM, let's talk! *KiaWashington"
No signal on fort bliss but it tell me LTE  with full bars... 😒 come on @115911 | @707350 We realize how important it is to stay connected. Please DM us. *GiselleM
Bout to switch to @ATT. @115911 really got me bent. | @707351 What's going on? Let us know why we have made you feel this way in a DM. *KaeW
@115911 your store lied to me and was dishonest. Now I'm paying the price for thinking your company was reputable. I should have stayed with @115714. #lessonlearned | @695495 This is not the #MagentaRedCarpet experience that I want to hear about! Send me a DM to chat! https://t.co/b1rv6Im6uc *HolliePace
"#WednesdayWisdom - If @115911 @TMobileHelp doesn't care about my phone problems and the bad Customer Service i received, chances are high they don't care about you either. #WeAreInvoicesToThem #MyProblemsDontMatter | @703891 Hey Edward! We definitely care and I am here to help. I just replied to your DM. I'll meet you back there! Thanks! *DanLawrence"
"@115714 what’s this?? I can’t click it or call it? https://t.co/kfnURtxWcC | @628416 Please shoot us a DM, so we can further assist you. - LP"
"I did call And still nothing happened ended up speaking with someone from God Know were ! could not understand me !please I just want my iPhone X space gray please guys before my birthday on 27 your stores in location gat nothing pleases @AppleSupport @115714 
@sprintcare @115858 https://t.co/HrjcAvwu4I | @691557 Please send us a Direct Message, so that we can further assist you. - JM"
@115714 why don’t I ever have service? I’m trying to enjoy my iPhone X but the internet and music streaming is forever not working! | @460367 We definitely want you to have amazing coverage! Shoot us a DM with the zip code so we can take a look into the area. -GB.
Paying ya’ll $150 every month for a phone bill is fucking ridiculous. I’m so over ya’ll. @115714 | @707678 We definitely want to work with you on this. Are you looking to lower your bill? What seems to be the issue? -GB.
The ONLY thing that’s made me stay with @115714 this long is because every other service is expensive as fuck...but I’m abt ready to bite the bullet and pay for reliable service. | @707308 We'd hate to see you go! We'd like to take a look into your services. Please DM us to further assist. - EG https://t.co/rMApsV8PQY
@117543 I hope you have the L 600 frequency coming to Purcell Oklahoma soon really Need service in my house | @246337 We'd love the chance to check out your coverage with you! Please send us a DM so we can help. *CassyFitzgerald
"@TMobileHelp fails to update my auto pay. Suspends my line. Tries to charge me fees. AND calls me the wrong name four times on a call. Wow. | @137282 WHOA! That is not the #UnCarrier experience we strive for, send me a DM https://t.co/9IUH5Nit1g and I'll turn it around 💪 *AmberSellers"
@TMobileHelp Hello!  Why am I getting another bill 4 days after one I just payed?  Thanks! https://t.co/kEtbxFWnki | @707939 I'd love to take a look into this for you! Send me over a DM to get started. https://t.co/gLqwX4nHy4 *MontanaDaniels
"Hey, @TMobileHelp, is there a known issue with making address updates via the website? The form keeps failing with a generic 'Update Failed' error on Chrome (MacOS & Android) and Firefox. | @707940 Hey! Thank you for bringing this to our attention. I'd love to get some more info. Send me a DM, please! :) https://t.co/gLqwX4nHy4 *MontanaDaniels"
"@115911  I need help with my account. | @707941 We have you covered, Lovebug! Come on over to DM and let us take a closer look for you. *JeremyJ"
"@115913 
Hi John, I saw you interview today and it was really inspiring and touching.  I would love to work for you... Let me know if there is anything I can help you with...
Thanks | @707942 @115913 Hi! It'd be great to see you join our team. Check out our latest openings, here: https://t.co/QsMvCCqbr7. Good luck! *NicholasTomchik"
"Yooo @115911 really sucking ass right now | @707943 Never that, Sasha! What's going on? Send us a DM so we can check it out for you! *WhitneyJ"
"@TMobileHelp good morning I’m in need of having a question answered | @125460 Let's get that question answered! Send me a DM, my friend! :) https://t.co/Mc0PtWxV6a *JoslynLajoie"
@TMobileHelp How can I change the caller ID of one of the lines on my plan to reflect the actual user and not the billing name? | @593619 That's a great question! I'd love to help! Send me a DM to get started https://t.co/gLqwX4nHy4. *MontanaDaniels
@115714 @116447 Why is there no Calling Plus on iPhone ? | @682507 Hi there! Currently this feature isn't available on the iPhone. We apologize for this inconvenience. Team @116447
@116447 not able to shop device on https://t.co/9q2HFSghDa | @708245 @116447 Team @116447 will be happy to assist you with ordering devices off https://t.co/0qT1rLBLtN. https://t.co/rMApsV8PQY
"@sprintcare getting a ‘no sim error’... restarted phone, took out sim and back in, nothing. Error was going on and off this morning | @577021 Hi! How long have you experienced the inconvenience? Did you recently update the software? What's the model of the device? -GB."
"@sprintcare @115714 is there a promo for buying a @117159 #GalaxyS8 ? I think it was like the 360 camera or memory card | @285676 If you are looking to upgrade to the Samsung Galaxy S8, you can access to my Sprint and check the deals available for you or you can chat with Sales Dept. at https://t.co/a8o8qjKr9l -GB."
@sprintcare @115714 is there a promo for buying a @117159 #GalaxyS8 ? I think it was like the 360 camera or memory card | @285676 We had the promotion with the pre-order (3/30-4/20) of a Samsung Galaxy S8 or Samsung Galaxy S8+ you get a NEW Free Samsung Gear VR headset and an Oculus content bonus but is expired. -GB.
"Hey @115911, how do I call this morning to avoid something from happening and it still happens? 😑 | @708264 Hey Whit! I'm all about a seamless customer experience so I want to assist! DM us and we'll get you some answers ASAP! *WhitneyJ"
"@TMobileHelp I am getting dropped calls on my way home from work every day. Anyway to report this? I just joined T-Mobile and so far not impressed. #TMobile | @708265 Absolutely, you've come to the right place, I'm happy to assist, DM me here: https://t.co/DT7uvztAz3 *LeeLovelace"
"@TMobileHelp Hi there.  I purchased my tmobile phone (S8) from Samsung and I am trying to get it permanently unlocked so I can take it on trips outside of the country.  Can you guys help me? | @708266 Hey Brent! I have my #MagentaCape today, give me the chance to save your day! Send me a DM https://t.co/9IUH5Nit1g to get started. Thanks! *AmberSellers"
"@115913 Any idea why prepaid cards, which are SAFER to use when paying online & yes even RECOMMENDED, are NOT accepted by @115911 
also why do your CS fon ppl NOT UNDERSTAND WHAT 'LET ME SPEAK TO A SUPERVISOR' MEANS?!?! | @708267 @115913 Hey! I want you to make your payments in the safest manner. I'd love to look into this, Send me a DM https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp Hi best telecom company ever,
Planning to order the X, is it available for shipping immediately or still in high demand? | @708268 Hi, #MagentAmazing customer! Please send me a DM https://t.co/9IUH5Nit1g and we can chat shipping dates! Thanks :) *AmberSellers"
"@115911 You should update your website when deals end. I bought Pixl 2 phone for promo ($325 credit) and found out the deal ended. This ad popped up on GoogleAds 2 days ago. #uncarrier https://t.co/fdvjK7rcSl | @708269 We want to be right there for you, when it comes to getting the most from our offers. Send us a DM and let us take a closer look for you. *JeremyJ"
@TMobileHelp hello do you have to pay for the tmobile tv service?? | @564784 Hey Jeff! I'd love to get you #AllTheDeets! Send me a DM https://t.co/9IUH5Nit1g to get started. Thanks :) *AmberSellers
@115911 y'all the worst ever and i def will be switching back to @ATT 😡 smh | @708271 Ouch! Having issues with your service? DM us your concerns so we can get this turned around! *ElleA
@VerizonSupport @TMobileHelp Why can’t my friends that use both YOUR networks rcv 1 text from me (AT&T) instead multiple texts that are out of order when I send something longer than 180 characters? | @708272 Hey Beth! Send a DM our way so we can chat in more detail and see if we can get to the bottom of this! https://t.co/senzStoecA *HillaryTurner
"Day 40 and @115911 Is still enjoying my $850 dollar refund that they refuse to give me back, their customer service is laughable at best ""Hey give us a DM so we can check out the issue"" ""sorry we cant help you any further, have a nice day "" https://t.co/oqnuGh2Owc | @128154 Bird is not the word! We genuinely would like to help, for the privacy of your information, meet us in DM to get started! https://t.co/QwRncnQuHg *CameronMadore"
Not sure why I’m paying $120 a month at @115911 with only one line.... I need to switch to Verizon haha. | @708274 What plan are you currently on Brittney? DM us so that we can see if you're on the best possible one. *KaeW
"Hey @115913 I feel like I'm getting the run around from customer care about my bill | @708346 @115913 It's super important to us that you're billed correctly, Brian. Please DM us: https://t.co/cuEwtd2epS *DanKing"
"@sprintcare When I ordered on the phone she told me id get it 11/3 the website now says 11/14. This is unfair how I was lied to. Resolution? | @559013 Hi, was it the iPhone X you ordered? If yes, please inform us of the color and memory capacity of the device you ordered. -RA"
Hey @TMobileHelp over here waiting for u guys to get back to me... Wassup wit that good ol #CustomerService @115913 | @708597 @115913 Hi! We've got your DM and will be replying shortly. Thank you for reaching out. *AlissaFast
@115911 I’ve been a customer for 2 years and i still haven’t even received my reimbursement from @115714. What’s going on tmobile? @115913 https://t.co/3midm162nQ | @708598 @115913 Hi! Those reimbursements are super important and I'd love to work with you to get to the bottom of this. Please send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
@115911 been 3 days https://t.co/jG4gYZ6cV6 | @708599 We realize how important it is to have access to your tools. Please DM us. We're happy to help. *GiselleM
"@115913 I returned 3 Iphone 6's  after getting 3 X's and have the tracking #'s saying they w delivered and signed for. TM say's they only have 1. Just off with a terrible rep. Was no help. First time evr bad cs. Please help. | @708600 @115913 Hi Bob! It's important to make sure those devices are received and check in as quickly as possible. I'd love to check it and get you an update. Send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@115913 can you send me the address for headquarters? One of my co workers had a very unpleasant experience with T-Mobile this morning. | @708601 @115913 Hi! We're here for you, and your friend, and would love to help. We can forward on any feedback for you and your friend. Please have them contact us on Twitter or Facebook and we'll take it from there. *AlissaFast"
"@115911 this Tuesday was a bust didn't let me claim what I wanted and what I did claim it won't let me redeem. Ever since the update I've been having issues. | @708602 We certainly can't have that, Clyde! I'm all about a good #Thanking, too, so I want to assist. DM us so we can take a closer look for you. *WhitneyJ"
"And the worst mobile carrier award goes to @115911. | @700600 Oh no! We're here for you, check your DM! *TiannahReagor"
"@115913 Verizon has me by the balls, I need a new phone but funds are limited. Options? | @708603 @115913 Hey! We'd love to see you make the switch! Check out our Deals page here: https://t.co/p6mO5INt1p and check it often! *AlissaFast"
@TMobileHelp Does T-Mobile offer an educator discount and what’s the details there? | @279640 Send me a DM and lets take a look at available discounts for your account! https://t.co/D4NKjg57yo *SultanGardezy
"So...@TMobileHelp 🤦🏾‍♀️ | @660255 Shoot us a DM, we would love to hear the rest ! https://t.co/1ocOwOpmDJ *TaylorMichaels"
@115911 @TMobileHelp #tmobiletuesday $2 codes aren't being accepted by the Baskin Robbins scanners. | @115916 Hey there! Send us on a DM and let's get this fixed! *KatGrisham
"@115911 I preordered #iphonex but you guys screwed up my address for shipping and now say it can't be fixed! Come on now! | @474207 Yikes! Time for a superhero to save the day! Shoot me a DM, we'll chat! https://t.co/oIBK3mlmoz *DannyHarvey"
"@115911 I love you guys, but this isn’t perfect. https://t.co/MOPepvUaz3 | @708677 We only want our relationship to be perfect. DM us and let's look into your network. *JamieK"
"@TMobileHelp #TMobileTuesdays  My Vudu reward says it was redeemed, but there was error with login on my new v30. Anyway to get a new code? | @708678 I'd love to look into this for you. Follow this link. https://t.co/PTcXoerhEH *FeliciaPorter"
@115714 grand canyon national park | @708689 What seems to be the issue today? -AP
"@115714 @sprintcare more and more frustration. Now my iPhone doesn't even charge. My android won't connect to the internet. #Sprint yay me! | @708690 That doesn't sound good. Please send us a Direct Message, so that we can further assist you. -JE https://t.co/rMApsV8PQY"
"@sprintcare I'm missing incoming texts from friends and family. Is there something going on in my area? | @708691 Thank you for reaching out to us about this issue. Please send us a Direct Message, so that we can further assist you. -KA"
"@115714 only good thing about you is the unlimited data | @708692 Hi there, thanks for reaching out to us. Please let us know how can we assist you today? -RM"
"It is really sad that after years and years as a customer and overcharging me that @115714 hasn't once offered a retention offer for our phones... I guess they only want ""new"" customers.  Lets all jump ship?? | @156678 We'd hate to see you leave. Let's discuss this, send us a DM, we really want to help. -GB."
"well @115714 sign up for hulu doesn't seem to be working, the stated web link is just an endless loop to dashboard... sad.. | @156678 Sounds like something we need to look at. Send us a DM so we can further assist. -GB."
"Can I ever have a good signal? @115714 | @531454 Since when are you experiencing issues? Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@116447 I hope someone is still in the office I need some help ASAP please DM me thanx | @155354 We would be glad to help. Please DM your concern. Team @116447
"@115714 it’s too early for my phone to moving so slow, stop playing with me! | @708722 Are you having service issues? Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"So @115714 has throttled my service so severely, that I can't download and edit my own photos on my own phone. What's the point in having service at all? | @708723 Sounds like something we need to look at. Send us a DM, we would like to check on the coverage. -GB."
Wow @TMobileHelp provides no support.  Definitely did not understand what I said to them.  Another reason to get rid of @115911. | @437443 We definitely want to help! Please meet me back in DM! *AngieShaw
"@115911 it’s confusing when I live where it says there’s coverage, yet I have no reception... | @572248 Hmmmmm....could you DM us your location so we can check it out? *ElleA"
@115911 trying to cancel a pre order I made 45 min ago was told can't be done . | @357955 Hey Matt! We will gladly look into this order and take care of it for you. DM us here so we can help out. *BlakeT
"all my msgs just deleted, i'm drove af😤 @115714 forever fucking up and pissing me off | @577415 Hey there! Is this the first time that this had happen? When did you realize that your messages has been deleted? -KW"
"@115714 These charges can not be explained by the in store sales rep, Customer care agents, no one has any idea of the line charge? | @708769 We'll be happy to look into your concerns. Please send us a Direct Message, so that we can further assist you. -CS"
@115911 This is how bad LTE is around my house. I keep hoping it's my phone but 3 phones later service in my area is still horrible. https://t.co/X6DwPK6HHG | @157713 Having service on our network is our top priority Devin. PM us so we have a look at your coverage area. *RodnellaK
@TMobileHelp I preordered an iPhone x and was unable to complete the trade in of my existing device. The  6/6s was not available on site! | @708832 I'd love to look into this for you. Follow this link. https://t.co/PTcXoerhEH *FeliciaPorter
@115714 why does my LTE disappear every time it gets cloudy I’M GETTING SICK OF THIS!!! | @708836 That must be terrible! Can you please send me a Direct message providing me with your nearest cross streets and ZIP code? -DS
I really hate y'all nut ass slow ass service. I'm about to switch @115714 🤧☹️ | @708908 We hate to hear you feel that away about sprint. Is there something I can help you with to change your mind?
another reason to switch to Sprint ! https://t.co/Bf1EzJn4CZ | @708909 Hello Daniel and yes this is another great deal we offering here at sprint. If there is anything we can help you with let us know.
"@hulu_support @sprintcare How does an existing @115940 & Unlimited @115714 sub take advantage of free Hulu as of 11/17? | @708910 Hi! New and current Sprint customers can sign up for Hulu:
•Online at https://t.co/9iQNtDIXhz
•Chat with us at https://t.co/6pfcByi97Q
•Go to https://t.co/8RFZdN4gxv -GB."
"@hulu_support @sprintcare How does an existing @115940 & Unlimited @115714 sub take advantage of free Hulu as of 11/17? | @708910 After signing up, you'll get a text message with an activation link, where you can complete the subscription process. This is a required step to access Hulu and all its benefits. -GB."
"@115714 I switched to Sprint Saturday and service is great but I need VoLTE because I travel and this is the worst right now I’m about to switch back | @283355 Hello Wren, we can try some trouble shooting steps to try and get you better connectivity if you would like?"
it’s too early to be dealing with @115714 🙄 | @708913 Please feel free to let us know whenever you are in need of assistance. - LP
"Sprint still trash though - Seriously disappointing. https://t.co/3rWRki7cFi | @692739 If you have concerns that needs addressing, please DM your contact information. https://t.co/rMApsV8PQY"
Sprint still trash though - Seriously disappointing. https://t.co/3rWRki7cFi | @692739 Please check your DMs as we are assisting you through the private thread. -LC
"@115911 Shame on you for overcharging me and lieing to me  about my bill  credit just to keep me as a customer | @507097 @115911 Thanks for sending that DM, I'll meet you there! *NickSuzuki"
"Feel like @115911 #5687 sold me on a sim card knowing it wasn’t going to work, and they dealt w the same problem from others.. smh 🤦🏽‍♂️ | @708924 That doesn't sound right, Kyle. We would love to hear more on what happened to get your feedback. Shoot us a DM. *JPL"
@115911 pls save me a Silver 256GB iPhone X on Friday thx💕 | @475509 We got you covered! Hit us up if you have any questions so we can get you hooked up! *ElleA
"@115911 want to upgrade,  but can't get past jump. It says line ineligible.  So why am I paying??? | @708925 Hey! We would love to help with that. Please DM us so we can assist you. *AndreS"
"@115911 wants me to write a review, but I'd rather not until we can discuss the issues I'm having with my new phone.. | @708926 Hey Queen. It's very important that we address your issues with your new phone. Please DM us so we can chat. *KimberlyG"
@TMobileHelp I bought a LG G6 less than 24 hours ago and I cannot receive SOME of my texts. Even got a replacement SIM already. WTH?? | @708927 Jenna can you DM me and we can get that phone back up and going for you today. *MasonG
"@sprintcare Hey, I have a few questions about my phone lease. | @708931 Hey :D! How can we help? DM us the details. -CS"
"@115714 The network around Oklahoma City is intentionally bad, right? Download speeds here are ridiculously horrible. | @708933 Thank you for making us aware of this. Please send us a Direct Message, so that we can further assist you. -JD"
.@115714 towers down again in #Dallas thanks @sprintcare | @708935 We would be happy to look into this. Please send us your cross streets and zip code. -AP
"@115911 representatives each give completely different explanations!!  #ridiculous #TMobile #sucks #unlockmyphone | @709041 Lori, DM us we can try things around and make it right! *RodnellaK"
"Hey @TMobileHelp this has been my download speeds in nyc for awhile. What’s going on? At this rate I might as well go back to AT&T. https://t.co/7Dw3z6miTE | @475873 T-Force is here for you 24x7, please DM us if you need assistance. *DonaldD"
@115911 Customer service is the worst I have ever encountered!!  I have spoken with four representatives in the last two days.  Ridiculous | @709041 Oh no Lori! We want to make every experience a good one! Send us a DM and we would be more than happy to help ou *RodnellaK
"@115911 how come my 2nd iPhone X that I ordered 20 minutes after I ordered my 1st one has shipped, but not my first order ? 😩 | @577410 Hey Benny! We want to look more into this for you. DM us! *DayoG"
Great service @115714! Pocket-purchased an app unintentionally. @SprintCare refunded it and blocked future 3rd party charges. Well-done! | @709043 Sprint is committed to giving their customers the best treatment. -AH
"@115911 My card was charged for my iPhone X but I still haven’t gotten shipping confirmation. What’s up with that? | @451557 I am here to make sure you get that info, ASAP! DM me https://t.co/P5ACUoCEw4 I got your back! :) *ChasityScanlanSevao"
Is something wrong with @115911 messaging?? Been down since yesterday. | @709112 Hi Martine! It's super important to make sure that you stay connect! Please send us a DM so we can take a look. *KimberlyG
"@TMobileHelp 
Hi 
I just got a message that says I am eligible for financing a new phone w/o credit card approval
What are phones available? | @709113 Aloha!! I love getting those texts!! Send me a DM so we can talk more about it! https://t.co/X9y1u6oSCt *AngieReyes"
@TMobileHelp How come when I’m on amazon or something with a link & want to ‘share’ it in a text - it shoots back to me saying ‘message failed to send’ . It’s never happened before | @127783 Interesting! Send me a DM and let's get to work on it. :) https://t.co/dPHUAru2pc *MikeVance
"@115913 Thank you for your time. | @709189 @115913 Hey Shea, DM me so we can get additional details and get to the bottom of this https://t.co/Nr93OTtXRx *TaylorBest"
"@115913 I was then told I was immediately immediately terminated because of fraud. | @709189 @115913 We'll get to the bottom of this together, Shea. DM me https://t.co/Nr93OTtXRx *TaylorBest"
@TMobileHelp I need help! CC rep typed in my card number wrong when I placed my order at 2am Friday. | @709190 I will be glad to look into that issue and make sure the order is taken care if for you. Please DM us. *Jesse S
"Just recently had my broken iPhone switched out for another broken one, thanks @115911 https://t.co/gil2mqI52z | @709191 Alex let's make this right for you. Send us a DM and we'll chat about getting this fixed *ErikS"
"@115913 I called the general manager and told him what was going on. Once he finally showed up to the store he calls the cops. | @709189 @115913 My team and I are here to assist in whatever way we can, Shea. DM me https://t.co/Nr93OTtXRx *TaylorBest"
@TMobileHelp Good evening! I sent a DM. Thanks! | @195519 Thanks! We will meet you there shortly. *AliciaBanks
@115714 has the WORST customer service smh | @709194 What seems to be the problem? Shoot us a DM so we can help. - NJ
"@115714 how many times do I have to call and explain the difference between an employee discount and a 5 dollar auto pay discount? | @709195 Hey, we understand how this can be frustrating. What can I do to assist you today? -OA"
"Fucking @115714 https://t.co/KtoR9EyhIJ | @398208 Your post concerns us deeply. Please send us a Direct Message, so that we can further assist you. -ES"
@115714 I really want the Jeep! | @709196 I KNOW RIGHT?!?!?!  Did you register?  https://t.co/5BciNqgODO. Customers can enter daily!!   GOOD LUCK
@TMobileHelp I pre ordered the iPhone x and in the process I lost my jump on demand. My wife’s phone has shipped and I’m waiting. Help. | @554251 Oh wow! Sorry for the loss. We got the right moves for you! DM me up for more info. https://t.co/cYAShZx2fF *PoxMaphixat
"@TMobileHelp  Good evening, I have a question, Am I able to pay 2 months of bills at a time on my account? I have T-Mobile One @115911 | @292530 Great question! Shoot me a PM and we'll go over it! https://t.co/Hxjy5gDEwA *PeteHarman"
"@115911 why does this keep happening?  And why does my reception continue to get worse and worse?
Signed,
Customer of 10 years https://t.co/xalh2gNnwI | @709263 Hey Suzy, send us a DM and we'll look into this! *MelJ"
"Spent the whole day at Gelena, IL just got back, but I had absolutely NO 🚫❌ @115911 service. I was freaking out the whole day. | @193052 Hi! That's not what I want for you at all. We'd love to check this out. Send us a DM! https://t.co/3sF8qpf2nx *AlissaFast"
@115911 slow down my service! Ughhh the worst ! | @709347 Yikes! DM us so we can make sure you're on a plan that fits your needs! *ElleA
"@115913 thanx 4 changing the rules 4 days b4 preorder  jod is useless  walk into store, denied jod upgrade 12 days short of 3 years bye | @580155 @115913 Hey! I'd be sad to see you go! Let's check out your options. DM us. https://t.co/3sF8qpf2nx *AlissaFast"
@115911 zero service on Windward and Pacific in Venice Beach despite having full bars. #noService #tmobile | @537427 Aw man! Strong coverage is super important so I hear you and I'd love to look into it. DM us here so we can help out. *BlakeT
"@TMobileHelp I have a problem with my pre-order | @432124 Uh oh, that problems are never good. Please shoot me a DM and we can check on it and make sure we fix it. *KendraA"
@sprintcare yeaaaa....might change to Verizon or sum because sprint be bugginnn out | @709522 This is not the feedback we hope for! What's happening to make you feel this way? -CS
"@115714 My service in an area where you say it’s 4g acts like 1g, #wtf | @642038 Please send us a Direct Message, so that we can further assist you. -JE"
"@115714 is charging me every month a charge for my phone cuz I bought a new phone even I paid full price for @127271 when I bought it there | @709523 Please send us a Direct Message, so that we can further assist you. -JE"
"@115714 your fucking service fucking sucks. | @709524 Hey there! We want to help with your issue. Shoot us a DM, and please refrain from profanity. -KC"
Yooo @115714 is a rip off... I’m taking my talents to @115911.... been with them for 7 years and no appreciation just sad 🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️ | @709525 Can you please let me know what makes you feel this way? I would like to help. - IR
@115911 @115913 @TMobileHelp any chance I can actually use my data look at the speed I'm supposed to have! https://t.co/bkTBe5aTY0 | @709590 @115913 Hi! Fast data is important and I want to help get to the bottom of this. DM us. https://t.co/3sF8qpf2nx *AlissaFast
I #Promise unless you're already @115911 #customer you haven't experienced Customer service like this ever!!! @TMobileHelp Rocks 💯😀 | @139699 Awwww... Thanks for all the  #MagentaLove <3 We are here for you 24/7! *VictoriaPollard
@115911 Surprise me. https://t.co/LUMUf6MQr7 | @709591 OOoooooo YEAH!   Enjoy all that awesomeness and DM any ?s: https://t.co/tdwt367vMq *NevinBruce
"@115913 phones are off again trying to make arrangements because of hurricane Harvey, just don't have the money cuz are off of work | @709653 @115913 It's important to stay connected to your friends & fam during this time. Let's look into options https://t.co/PUCbqyZK4U *RachaelTansey"
"@115911 your service is trash !!!! @115714 i need y’all help to get off this trash service. I feel like Ice cube with nwa lol | @709823 We're happy to address your concerns, Henny. DM us. *GiselleM"
@115911 uhhh are you going to respond or nah? | @709824 No service is NO GOOD! Click here >https://t.co/x0QlmC72Qi < to DM me! I want to get to the bottom of this for you ASAP! *EricaCardwell
@TMobileHelp That $300 dollar promotion for an iPhone is a sham to attract customers and I fell for it.  I’m unhappy with the measley $82 and $118 that is being credited when I was promised $300 for each phone.  Water damage on working phones. Pssshhhhh!!! | @709825 Hey there Jay! Let's make sure that you're getting the credit you deserve. DM me! https://t.co/bwHAQCkoRc *DuncanWorks
"@TMobileHelp I think we chose to do the rebate for our phones when switch via e-mail, but we haven't received anything. Is there a way I can check? | @263227 Yes, there is! Head over to https://t.co/oVp0ohhpkc and click on 'promotion status' - enter your information in 1 of 3 fields - and you'll see the rebate! We're here if you get stuck! :) *TiannahReagor"
"@TMobileHelp what happened to T-Mobile's service. Took 9 calls and to pay for services I am helping to fix?? Worst service ever! #readytoleavetmobile | @709827 Emily, I'd like to get this experience turned around. I see your DM and I'll meet you back there in a magenta flash! *AmberSellers"
"Be careful everyone @115911 is bait and switching people to get on there service. #baitandswitch #shittycompany they just can't compete with @115725 | @700600 For more information regarding our conversation, please reply back in a DM! :) *TiannahReagor"
"For the record, @TMobileHelp is probably THE BEST way to get customer service interaction quickly, especially if your phone is offline for some reason. Using Twitter on my computer to communicate with them, and getting results fast!! | @709829 That is what we are here for! Thanks for being so amazing!!! *SonjaKett"
@115911  @TMobileHelp why yall lying? https://t.co/tI5saB6jvK | @709830 We need to dive into this with you and figure it right out! #MagentaDiverHere Shoot us a DM and let's check it out for you ASAP! https://t.co/cX9JRYxboR *MelissaStephens
@115913 getting sick of AT&T and their games. They refuse to enable VoLTE for my device and have horrible  plans. How do I make the switch? | @608371 @115913 Hey! I'd love to see you make the switch! I'd love to go over all of your options. Send me a DM so we can chat! https://t.co/3sF8qpf2nx *AlissaFast
"Shit the service be interrupting me and my babies FT calls 
@115911 get it together please and thanks 🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️ | @709824 Happy to look into this with you and make sure you can stay connected. Just send us a DM and we'll chat *ErikS"
"@TMobileHelp PLEASE FIX THE DAMN WEBSITE!!! I am absolutely at a loss. Every. Single. Time. I try to accomplish anything account related on your site something is not working right. Currently trying to order a new phone - apparently it is too much to ask. | @709832 Oh man, not what I want to hear at all, I'd love to assist with this, DM me here: https://t.co/DT7uvztAz3 *LeeLovelace"
"@115913 trying to leave verizon paying too much for 2 iphones i need help!! #TMobile #saveme!!! | @710101 @115913 We'd love to have you on #TeamMagenta, DM me if you need assistance switching, we're here for you https://t.co/Nr93OTtXRx *TaylorBest"
@115714 sucks. They take your money without authorization then won't give it back. | @274743 (2/2) What seems to be the issue? - WR
@115714 sucks. They take your money without authorization then won't give it back. | @274743 (1/2) Hello there! That's definitely not the kind of feedback we want to hear. - WR
I’ve been on the phone for over 30 minutes with @115725 trying to find my order. I’m about to switch to @115911 or @115714. Smh https://t.co/6eZoQXdI3G | @710144 We'd love to have you as a Sprint family member! Here is a link to our most current promotions https://t.co/OLXF2ShjmN! -Maria Q
"@sprintcare I can’t rely on the service I pay you $200/month for. This was in Tampa yesterday. We experience regular service outages all over the state, on major highways & in cities. Can you let us out of our contracts for free or credit us? https://t.co/NZJco92sE6 | @458793 @115714 (2/2) Are you currently having any issues? Is there anything we can do for you? - WR"
"@sprintcare I can’t rely on the service I pay you $200/month for. This was in Tampa yesterday. We experience regular service outages all over the state, on major highways & in cities. Can you let us out of our contracts for free or credit us? https://t.co/NZJco92sE6 | @458793 @115714 (1/2) Hi there! Thanks for bringing this to our attention. We would love to look into that for you. - WR"
Leave his tired ass sis https://t.co/VNFbFbVecC | @710149 We hate to hear you feel that away about sprint. How can we help you today in changing you mind in leaving?
"AND The horrible service continues with @115714 Day 5 | @710150 We completely understand your concern, the open alert is still open on your area. Our network team is working diligent to resolve this issue. -JM"
"I pay $68 for my line with @115911 with my discount. But I don't qualify for free @116602 . So @115714 would be around the same price but include @115940 . Now if they included a discount on @233796 plus included taxes and fees I'd be seriously considering it. https://t.co/TQXAwBySv9 | @168989 Qualifying customers get a 6 month free Tidal subscription. So, I think that tips the scale. Come over! - JM"
"I pay $68 for my line with @115911 with my discount. But I don't qualify for free @116602 . So @115714 would be around the same price but include @115940 . Now if they included a discount on @233796 plus included taxes and fees I'd be seriously considering it. https://t.co/TQXAwBySv9 | @168989 If you have any more questions about Netflix On Us, feel free to send me a DM! :) https://t.co/86MicZnF9C *WarrenCamp"
@115911 is something wrong with T-Mobile service right now? I haven't had service in over 12 hours. | @710182 Oh no! That's no good! Where are you located? DM us so we can get this turned around PRONTO! *ElleA
"@115911 Device Unlock continues to fail. I requested the unlock twice via chat and got email confirmation today. I paid the phone in full. Note 8. Need some help here. | @161894 And we're here to provide it, Steven. Just DM us, let's see what's going on there with that unlock. *JoanO"
"De hele middag al geen 4G, is er storing @TMobileHelp? | @710183 We would love to assist however we are T-Mobile US, you may want to try @121678! *MontanaDaniels"
"I’ve been losing a lot of service lately @115911 but it’s not bc of coverage, I️ think it might be my phone! What should I️ do? | @533059 First of all, DM us. Let's take a look and make sure we cover all our bases. *JoanO"
My phone still won't let me update it 😞@115911 @TMobileHelp @115858 @AppleSupport https://t.co/xwkuDoPbpj | @273803 Hey! Send me over a DM so that we can dig into this! https://t.co/gLqwX4nHy4 I look forward to working with you! *MontanaDaniels
@710184 https://t.co/gaYv1foipM | @709830 😃😃😃 All the smiles!! 😃😃😃 Have a great rest of your day! https://t.co/cX9JRYxboR *MelissaStephens
"@TMobileHelp is it true that if I have a plan with three lines and I move a phone to a different line in the same plan I lose the insurance I’ve paid for for two years? | @573330 Great question! Insurance attaches to a phone number, not to a device. I'd love to take a look at this for you. Shoot me a DM so we can get started! https://t.co/gLqwX4nHy4 *MontanaDaniels"
@TMobileHelp TMo needs 2 get their auto txting 2gether. I shouldn't get a txt today saying my new bill for almost $500 is available when it came out 10/28 and $250 of that was paid 3 weeks ago! | @276328 Whoa! That's a big difference! Shoot me a DM so that we can take a look at this https://t.co/gLqwX4nHy4. *MontanaDaniels
@TMobileHelp could i upgrade to an iphone 7? | @157326 Let's get you an #iPhone7 📲 DM me ➡ https://t.co/m0OQWGlE4J 💪😎 *SamoAljasim
"@TMobileHelp gets Netflix, @117735 gets HBO, @sprintcare Gets Hulu, @115990 All We get is a bill. The best network also involves the best features. #Brexit | @710186 1000's of movies at your fingertips! Yup, that's the #UnCarrierWay :) *KiaWashington"
"@TMobileHelp gets Netflix, @117735 gets HBO, @sprintcare Gets Hulu, @115990 All We get is a bill. The best network also involves the best features. #Brexit | @710186 Have a #MagentasticDay! *KiaWashington"
"@TMobileHelp @115911 @115913 hey the T-Mobile app on Android is not working care to fix that please | @166884 @115913 Hey! The T-Mobile app is life and I'd love to check this out with you. Please send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@115913 will the v30+ be in store for purchase? | @710501 @115913 Hey! Great device! The LG V30+ can be picked up at participating stores nationwide and online, once launched. Keep in mind, quantities will be limited so get in early! *AlissaFast"
"@115911 I will trade. I will give back your Netflix in exchange for better cell service. Not happy with Temecula,CA quality. | @710502 Let's check out that service, we want to make sure you're always covered and online when it matters. DM us. *JoanO"
@TMobileHelp I goofed and locked myself out of my account. Mind helping a scatterbrained person out? | @710503 It happens to the best of us! I'd love to assist. Shoot me a DM to get started https://t.co/gLqwX4nHy4 *MontanaDaniels
"@115913 So @119943 changed their group save plan, now they are no longer worth it for only 8mbps.  What does @115911 have for 4 lines? Bye @119944 | @710504 @115913 Hey Austin! I'd love to see you make the switch! Check out our T-Mobile ONE plan here: https://t.co/IGcNxs52Dw It's pretty amazing! DM us if you have additional questions! *AlissaFast"
"@115911 customer service is giving me the biggest headache right now! I don’t even want a phone at this point 🙄 | @710505 This is never our intention. Providing you unconditional, easy support is always our goal. DM us and let's talk about what you're referring too. *JamieK"
"Ok, @115911 , can you stop hanging up on me while “transferring me”? | @710506 Tomo, we pride ourselves on providing unconditional attention to our customers. DM us and let's assist. *JamieK"
@TMobileHelp I lent my IPhone se to a friend to use your service overseas and I got it back and now it's locked to T-Mobile!  How do Fiz this? | @153051 I'd be happy to see what we can do for you! Send me a quick DM and I will jump on this right away! https://t.co/hzjqSun5Lf *TreBrewbaker
Why am I even with @115911 the service is mediocre and I pay the same as if I was on @115725 bye T-Mobile | @710507 Don't say good bye to the magenta family. Come on back. Send us a DM and let us take a closer look for you. *JeremyJ
@TMobileHelp why can’t I chat on the @115911 i have a question | @306396 Hey there! :) Send us a DM and let's chat! :) https://t.co/86MicZnF9C *WarrenCamp
"@sprintcare I have an iPhone 7 Plus & I would like to know if I could take it back & downgrade to the regular refurbished 7 because it’s too big & my bill is too high. You guys have been charging me $20+ more each bill. | @710579 We completely understand your concern, when did you purchase the iPhone 7 plus? -JM"
"@115714 you insist my payment is past due [it's not], you give me many ways to pay it...yet it's IMPOSSIBLE to speak to a live person to rectify the problem. How can I get to a live person? #furious_customer | @710582 Hey there, let me figure it out! Send me a DM so that we can verify what's going on. - RR"
"Hey @sprintcare I’m in the heart of Arlington, TX with one bar of LTE! What is up with horrible coverage in one of America’s major metropolises?!? #DoBetter Hope this text can send with such cell coverage! | @651852 Oh no! Since when are you having network issues? This is happening in more than one location? -JM"
Saying ✌🏽 to @115714 and Hello to @ATT 😌 | @474659 Oh no! Why do you feel this way? -JM
@sprintcare  well of course they didn’t fix my account! Eric said the account was fixed! 😡😡😡 | @150243 I will be more than happy to assist you with your concerns. https://t.co/rMApsV8PQY
@115714 @sprintcare  how can I speak to a representative to address a complaint? I'd like a corporate/ customer relations contact. | @710586 Tell me what's going on and I can help you. - RR
"Beware of shitty salesman..
Know your product man..

@115714 | @710587 Wow, what's going on? We want to help. -GB."
"Its almost 12pm and @115911 hasn't made up for not doing their job correctly and lying to me. #lies #badphonecustomerservicereps #fourdayswithoutaphone #ineedaphonenotecuses #theyonlycareaboutyourmoneynotyourneeds #youtoldmetuesdaybutnowmaybethursday #makethisviral | @703891 Hey Edward I responded to ya buddy, let's talk in a DM :) *KiaWashington"
@115913 I’ve emailed you and your team has told me they the executive team again would also be emailing me and I’ve hear me from neither of you | @418028 @115913 Hey Eddie! We're her for you and would love to get you an update. Please send me a DM so we can chat. Thank you! https://t.co/3sF8qpf2nx *AlissaFast
@TMobileHelp This DIGITS app.. Is it more or less T-mobile's version of SKYPE? | @532587 Hello Ken!  DIGITS is so much more.  Here is the 411 on our awesome service!  https://t.co/QRBVV3HEn2  Shoot me a DM if you have any questions. https://t.co/HxATIJF0QV *KevinGray
"Help @115911 | @710868 We're here to assist. What's going on, Edward? *JamieK"
@115911 go fuck yourselfs | @710869 What happened to make you say this to us? *JamieK
NEVER GO WITH @115911 BECAUSE THEIR REPRESENTATIVES DON'T GIVE A FUCK ABOUT YOUR PERSONAL INFO.  @115913 | @710860 @115913 Hey Lance! I'm here for you and would love the opportunity to turn this around. Click my photo to send me a DM https://t.co/3sF8qpf2nx *AlissaFast
"@115911 you guys really really need to work on expanding your service because im in the middle of Manhattan currently and my service keeps dropping. Cmon, man..... | @149824 Let's get those bars where you need them, DM us. *JoanO"
@115911 signal trash af | @710871 You should only be experiencing blazing service. DM us and let's look into your location ASAP. *JamieK
@TMobileHelp I have a video app made by company.It works well on wifi connection and works well on LTE connections.It does not stream video when 1 of the 2 connections is on LTE and the other is on wifi.This is unique to Tmobile only.Pl help me out | @710876 Oh no! That is a unique situation to have with a video app. Send me a DM so we can get to the bottom of this. https://t.co/cseyxpyzFm *VanityPena
"@115913 @TMobileHelp Any cyber Monday deals? | @711049 @115913 Nothing announced yet, but you can check out our current deals here: https://t.co/p6mO5INt1p. *StephanieGarza"
"@115913  I can’t believe I can’t finance or upgrade my phones to an iPhone 8 Plus I m paying over $500 dollars for five phones  I’ve been with the company for 5 years now paying on time this is CRAZY!! And my family trust y’all for all these years | @711065 @115913 We want to look into this and go over potential upgrade options with you, Alexis. Please DM us: https://t.co/cuEwtd2epS *DanKing"
"I lost my job, basically a $2000.00 mistake because @115911 shut off my internet service for NO reason. ALL THEY CAN OFFER IS A $10 CREDIT. What service is the best out there? #PISSED #SundayMorning | @711066 To see if all of your options have been weighed send us a DM Michael/Zach. We're more than happy to look into this for you. *KaeW"
"I’m truly PISSED that @115911 @115913 decides to do a buy one get one iPhone AFTER I have activated a new line on my acct!! You guys need to give me a free one since I just added that line less than a month ago!!!! #NotAHappyCustomer | @711068 @115913 We'd be happy to check out your account and go over potential options with you, Neicy. Send a DM our way: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp no deals on the note 8? | @266610 We sure do @266610! Check it out! https://t.co/3NoOuSRT0q *JustinL
@TMobileHelp I haven’t been able to use the service on my iPad since about the beginning of last month. Is there any way that a bill credit can be added to my account for service I can’t use? | @301733 Thank you so much for reaching out to us here! Please DM me the details https://t.co/PqgHENiX1V and I'll check everything out with you :) *ByronEdwards
"@TMobileHelp I have a cracked screen LG k20, what's the insurance deductible for it? | @711070 Oh man, I want to make sure this gets taken care of. Send me a DM https://t.co/tCo20jmsK2 and I'll review your device protection plan for the deductible! *JelisaAbregano"
"@260054 I am overwhelmed with the extremely poor customer service as a new Sprint Customer. I’ve given your company SIX months to resolve my incorrect bill. I have a family to support, so Paying $300 a month for a $150 plan is NOT okay. Please contact me to resolve. | @711255 Sounds like we need to take a look and get this resolved ASAP! Please send us a DM and be sure to include your contact number. @260054"
"@sprintcare 
Hi ! I own 2 phones with Sprint ( not family) with unlimited everything ... Will I be able to get Hulu with that on the 17th ? | @711256 Hi. Send us a DM to continue the conversation. - JM"
@115714 is the worst company in the phone bizz....just know #facts | @128570 Mr. B. this is Felicia.  What is your issue?  Is this related to the last conversation you and I had? -Felicia R
"I think I'm  ready to move on from @att. @115714 @115725 @115911 what kind of deals do you have | @711257 Hi! We saw your tweet and it'd be great having a new member at Sprint Family. To see the plans and offers available, you can visit these links: https://t.co/Hzr3Br6qCY https://t.co/hK2ExZ23qs . :) -AP"
"Funny how @115714 can charge new fees ASAP before the bill cycle even closes out, but I've been waiting for them to credit my account for close to a year for money they owe me...... | @711258 Send us a DM with the details of your issue. - JM"
Bro who else is having the hardest time getting videos to play on their iPhone ? @115714 you suck | @711254 Hey! That's definitely not fine! Let me take a look into this for you. Send me a DM. -ND
"@sprintcare I have called twice already to have a  Fradulent charge taken off my bill. It's been 2 weeks and it still has not been resolved. | @711259 Hi there! Please send us a DM, so we can further assist . - LP"
@115714  your reps want to waste hours of my time and lie to me and I️ seem to be getting nowhere with resolving my issues. So maybe you will respond to me on here | @711260 Hey there! What's going on? We'd like to help. - KF
"@sprintcare i was on hold for over 15min on chat regarding my phone issues, had to disconnect. CS for ur VI users is really bad | @711261 What seems to be the issue? Let me help! -ND"
"Drop my iPhone X one time and it shatters fuck you #Sprint FuckYou #Apple | @711262 Wow, that’s terrible. Send us a DM to see what's the best option for you to fix it! - RR"
"@sprintcare Is Sprint going to have any deals for Black Friday? | @711263 At this moment Customer Care department doesn't have this information. But you can always check our Offers web page at https://t.co/dwtDgGbWzU, Or get in contact with our telesales department at the following number: 800-777-4681 - JA"
"OMFG @115913 THANKS TO YOUR SHITTY @115911 COMPANY MY SIM CARD JUST GOT HACKED BECAUSE OF YOUR DUMBASS EMPLOYESS AUTHROIZING RANDOM PEOPLE ON MY ACCOUNT, THANKS ASSHOLES. FUCK YOU AND YOUR COMPANY | @710860 @115913 Hi Lance! That's truly not the experience I want for you at all and would love to work with you to get to the bottom of this. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"when waiting for a signal takes longer than the phone usage itself... wow. #Sprint | @711266 Allow us to take a look into this. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@115714 40 min still on hold ain't nobody came an said hi or hello in the last 15 min...when should I hang up | @128570 Good morning.  How are you and what's going on? -Felicia R
Do not go to the #AT&T store in Annapolis mall. The level of customer service in that store. Disgraceful. Even #Sprint has awesome customer service. | @711268 If there is anything we can do here at sprint for you let us know we love to have you as a customer if you already not one!!
@115911 got yet another spam call from this number +1 303-834-9034 | @212052 Hi there! Have you added them to a blocking list? DM us. *GiselleM
"@115911 worst carrier ever! I called spoke with one of your agents and was promised a credit & a call back of course I got neither #tmobilestealingfromcustomers | @711298 We believe in being transparent and accountable, Angelica. DM us, tell us what's going on. *JoanO"
"@TMobileHelp Hey guys, I have to swap my wife's phone out tonight. She has a micro sim and new phone needs a nano. I have a spare tmobile nano sim at home. Will a phone call be enough to swap it over? | @216781 We can update the sim over the phone! Or you can update it through your My T-Mobile, send me a DM https://t.co/9IUH5Nit1g for more details! *AmberSellers"
"Hey @115911 very subpar customer service right now, @TMobileHelp is no help, 0/10 do not recommend smh | @568811 Hey there! I'll be shooting you a DM shortly, meet me there! *RyanMitchener"
"@119511 who know trying to start new service was so difficult...2 hours on Monday 1.5 hours on Tuesday and one hour and coutng today. Still not get service started...might as well stay @115911 | @552693 Yes, Irvine! Stay with your #MagentaFamily! What's making you want to leave? DM us so we can turn this around! *WhitneyJ"
You guys need to hire better representatives. @115911 | @711299 What's going on? We're here to make sure we've assisted to the fullest. Send us a DM letting us know more about your experience and T-Force will be to the rescue. *KeithM
"Any deals on the iPhone 8 Plus @115911 @TMobileHelp or anything for Black Friday ? | @615860 Hey there Brandon we currently do not know the promotion for Black Friday just yet we will have more information coming soon. If you have any other question just DM  on the link below and just reach back out. 

https://t.co/GzQFNLmNtl *RyanPerez"
I hate @115911 smh dumbest decision ever | @711300 We only want you to be confident with us. DM us and let's talk about what's going on. We're here to turn things around for you. *JamieK
"@115911 you can never complete my order Everytime I use my credit card my money better still be there when I go out today. If not you will have a law suit on your hands. | @711301 Matiña, we certainly want to make sure your order is processed as expected or you're not getting any surprise charges. Send us a DM so we can assist. *KeithM"
"@115714 you suck so bad. trying to upgrade 2 lines to iPhone x. worst experience ever. broken pages and system errors. so much 4 iPhone 4evr | @516428 Our apologies, our website is currently under maintenance, it will end at 3:00 AM (CT). We know that you are as exited as we are! LM -."
@115913 so I have a $600 credit on my bill and can't use that to pay off my phone I'm buying thru you??I was wanting to upgrade but guess will buy elsewhere now. | @711653 @115913 Hi! I'm here for you and would love to take a look at all of your options. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"yesterday I went to pay off what I had left on my cell phone so I could give my old phone to this guy who is just getting back on his feet after being homeless for 8 years BUT T-Mobile had me pay off the wrong phone and ive been on hold now for 15 minutes @115911 @TMobileHelp | @711654 Yikes! Let's look into this, Shoot me a DM! https://t.co/iUlnGXy3Ha *VinnyFrancisco"
"Is this LTE @115911? I would expect more than this out of edge. https://t.co/TvpLoPWOzq | @182315 Let's make sure you get the 🔥🔥🔥 speeds you expect, Tyler. DM us. *JoanO"
@TMobileHelp if you need customer service for @115911 use Twitter they were excellent. | @711657 Thank you so much for the wonderful support! 💪😎🌟 We are always a DM away: https://t.co/gAmFrAsnx1 *PatrickUllmann
"“Yeah we buy out old contracts, up to $650” Then you get denied. Good thing we have 30 days to cancel. @115911 @115913 | @711658 @115913 Hi Matthew. This is truly no the experience I want for you. Those buyouts are a lot of cash. Let's get to the bottom of this. Send me a DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast"
No service at work. You suck balls @115911 | @711659 Well let's figure out what's causing this coverage issue at work. Send us a DM for assistance. *JasmineS
"@115913 Black Friday sale info coming soon?  Making a carrier decision and want to see what you are offering. | @432292 @115913 Hey! Saving money on Black Friday is always great and you can bet we'll let you know on our Deals page, when we have the details. Keep your eyes here: https://t.co/p6mO5INt1p *AlissaFast"
"I'm done with @115911!! | @711660 Oh no. Why would you say that, Brandon? DM us. We're listening. *GiselleM"
@TMobileHelp @115911 cant believe I've been completely lied to and treated like a complete sucker. Thank you for betraying a loyal customer of 10+ years. And pretending there's nothing you can't do about it. Seems like the perfect time to switch to @115725 | @711661 Yikes! I definitely don't want to see you go. Send me a DM so we can work on this. https://t.co/cbaCC4vqgh *MichelleWalker
"Probably leaving @115911 after this next payment. Thanks for nothing! | @711662 What happened to make you want that, Aaron? I'm sure we can change that, DM us. *JoanO"
"Fortunate to get the I Phone X for me and my GF @55396 .. thank you @115714 for the help https://t.co/9irz9aYo9y | @381967 Ty for your feedback! It's better for us if you get the new phone as fast as possible, we're working overtime to make that happen. :) -NL"
"@115714 how do I get the free Hulu I’m tired of paying for it 🤷🏽‍♀️💁🏽 | @500274 Hi! New and current Sprint customers can sign up for Hulu:
•Online at https://t.co/9iQNtDIXhz
•Chat with us at https://t.co/6pfcByi97Q
•Go to https://t.co/8RFZdN4gxv
•Call Sprint customer care -GB."
"@115714 how do I get the free Hulu I’m tired of paying for it 🤷🏽‍♀️💁🏽 | @500274 If you’re already a Hulu Limited Commercials plan customer without any premium network add-ons and if you pay Hulu directly (not through a 3rd party), you can switch your billing for Hulu to Sprint. It will be included as part of your Sprint Unlimited plan. -GB."
"@115714 love when I get a text that my new phone is ready for pick up in store, and I get there and it’s not there!!! Great job!!! :) | @711724 If you place your order through the store, they will contact you as soon as the device is available. -PC"
"@115714 love when I get a text that my new phone is ready for pick up in store, and I get there and it’s not there!!! Great job!!! :) | @711724 We haven't forgot about you, we're filling orders as fast as we can. You can check the status of your order o https://t.co/RDgqxv7W9w , if you order number starts with or-pdpm. -PC"
"@115714 my friend broke her @verizonsupport iphone. i gave her one of my old Sprint Droids, and VZ said it wouldn't work. i thought you were both CDMA? | @315365 Hi there! The phone needs to be unlocked, in order to be able to work with a different carrier. - LP"
Just when i think about quitting you @115714  https://t.co/C7UkEURUHl | @257444 You can visit our newsroom to learn more about this amazing plan by clicking on the link https://t.co/JaHTMSrexQ . -KJ
"Just when i think about quitting you @115714  https://t.co/C7UkEURUHl | @257444 I'm so glad that you are staying with us, With this great new plans, enjoy Unlimited data, talk and text and streaming in HD with Hulu. Hulu is a video streaming network that offers unlimited access to the most popular next-day TV, thousands of hit shows, movies and more. -KJ"
trying to order a new phone and these @115714 people are absolutely useless | @558337 Hello there! That's definitely not the kind of feedback we want to hear. What seems to be the issue? - WR
@115714 i am not gonna lose my family over this bs is there a way to trade in a s8 for a s8 that does what it is supposed to do? the local stores cant seem to fix the issue and i cant stay on hold all day troubleshooting options that dont work | @711725 Send us a DM in order to continue the conversation. - JM
"@115714 in San Francisco, CA, USA:  #speedtest #sprintsupport - - - - - - - - are these numbers acceptable to you? https://t.co/DfZbFXisr9 | @711727 Sounds like something we need to look into. Send us a DM with your nearest cross streets and your ZIP code so that we can take a look to the coverage in this area. - RR"
"2-We returned our Iphone 6’s to the physical store when we picked up our 7’s... Sprint mysteriously can’t find phone or their own store!! That’s another $500!!😡😡😡 @115714 | @711728 Hi there, please send us a DM so we can further assist you. - LP"
@115714 customer service sucks they suppose to call me about my bill issue after I spent 2 hours on the phone with the support nobody can tell me the issue I will recommend every customer to check your bill because sprint add charges without notice after 9 years of service | @711729 Thank you for the information how can I help you today.
@115714 customer service sucks they suppose to call me about my bill issue after I spent 2 hours on the phone with the support nobody can tell me the issue I will recommend every customer to check your bill because sprint add charges without notice after 9 years of service | @711729 Hello we hate to hear you having issues with the bill. Is there anything I can do to help you today.
Considering a new phone carrier since @115714 @sprintcare mislead their customers | @711730 Please DM us so we can take a look into that. -LC
#Sprint or #Verizon ??? I have Sprint and I am considering the move to Verizon any opinions??? | @703057 Oh no! Why do you want to leave our Sprint family? -JM
"@sprintcare @115714 if certain deals going to be offered make sure all sales representatives are updated on info. Not false advertising & screwing over faithful customers like myself. If i had to rate my experience for the day wouldn't be the greatest. Thank you for your time | @711730 We'd like to know more in order to help. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
Beware of upgrading with @115714. One week they’ll charge you 30/line then run a promo the next. Won’t honor promo for those that paid. #iPhone #sprint #CustomerExperience | @711731 Oh no! What is going on? -JM
i stand corrected; #sprint blessings in disguise. | @711266 We are happy to help! -LC
@115911 @TMobileHelp ugh can someone please help me with my order??? No one can help me on the phone | @711976 Sure thing! Send me a DM so we can get started!. ;) https://t.co/cbaCC4vqgh *MichelleWalker
@115911 even customer care horrible been on the phone since 8:30am today and still on calls keep dropping and Internet is garbage | @711979 We're all about ensuring you have the coverage you need Boe. Send us a DM so that we can take a look into this for you. *JasmineS
@115911 service suck been with them 8 years and I’m ready to break up who has better coverage? I’m looking👀 | @711979 Whoa! I thought we were having a great time. What's going on to make you not feel the same in this relationship? *JamieK
"@115911 Please improve 10306 https://t.co/5owY3mS1LT | @171603 Slow speeds are no fun so I hear ya, Amy! Can you send us a DM here so we can look into your coverage with you? Thanks! *BlakeT"
"@115913 Hello John, moved my entire family over to T-Mobile from AT&T in October after having great service from T-Mobile on my tablet for a year.  Had the worst service from my local store manager and no one is calling me back about it...really hate to leave t-mobile. | @711980 @115913 Hi! That's truly not the experience I want for you at all. Let's dive into this and find you a solution. Send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"Dang, @115911, fix your signal in Montana to better-than-EDGE. You're making it hard to talk to my girlfriend @96854. | @316751 Hey Kari, let us look at your location. DM us, we want to keep you two connected. *JoanO"
Son! i d k if its @711982 or @115911 FUCKING UP MY LISTENING FLOW. Whether piff take off that u need wifi bullshit to listen to music or T moblie get their LTE together cause 104 a month is alot to invest in wack service; we in 2017. | @711981 Whoa. We're happy to check into this with you. Please DM us. *GiselleM
@TMobileHelp Hey can I DM and go over options to migrate my prepaid tablet line with FDFL back to postpaid again? | @553884 Of course! You asked so very nicely ;) Chat with you there!  https://t.co/IUIA5vQSHC *MattHargleroad
@115714 we had a rough start but you're coming along. Now to get a tower or here.. #babysteps #letsworktogether #nomoreroaming | @712102 Hey there! Are you still having service issues? Let us know. -TN
WTF is wrong with yall website? I can't get anything done @115714? | @712103 Hey! What are you trying to do on our website? -JD
"This sucky signal is for the birds! Why th is the signal so bad lately?! @115714 | @325883 Hey there! We would like too look into this for you. Shoot us a DM, so that we can further assist. -KC"
Last attempt with @115911. called again b4 doing my switch tomorrow & I guess they are willing 2 have ppl switch 2 competition @TMobileHelp | @573700 We would love to help you out! Please shoot me a DM here https://t.co/jAb1JkOMRy  *AngieShaw
@115911 location....this is bad business | @577629 That's no good. I can understand wanting a receipt. We are here to help. Please DM us so we can assist you please. *AndreS
"@TMobileHelp preordered iphone X at midnight via call, rep said she initiated the trade-in but i don't see it applied to my account. help? | @712166 Andy, thanks for reaching out! I can totally check this out for you through a DM https://t.co/tCo20jmsK2 *JelisaAbregano"
@115714 after 17 years of being a customer you are refusing to unlock a phone that I own outright? | @410229 Tell me what's going on and I can help you. Shoot us a DM let's look into this. - NJ
"Dawg my iPhone 7 plus been on 3G allllllllllllll day! @115714 | @123889 Please send us a Direct Message, so that we can further assist you. -AH"
@115911 is really on some other shit I pay insurance every month and they saying I can't make a claim for a new device🤔🤔😤 | @712225 Hey Griselda! We want to be able to look more into this for you. DM us. *DayoG
@115911 can someone in T-Force hit me up? I have a question about name is. | @712226 Absolutely! We are here to help. Please send us a DM so we can assist. *AndreS
"@115714...#complaint..#poorservice.... https://t.co/UYPehyXFKE | @712230 Please send us a Direct Message, so that we can further assist you. -AH"
@TMobileHelp please reply to my dm | @284842 Hi there Arielle! We got your DM's and I will be meeting you there shortly! ^^ https://t.co/znHA9pL0mM *BrendanLee
"My iPhone 7 keeps freezing, is anyone else experiencing this problem???? #apple #sprint #iphone | @583004 Thanks for bringing this to our attention. You can find troubleshooting steps here - https://t.co/FpUcWrYTMV . -Resolution Sup NW"
"My phone been trippin @115714 is ass | @712296 Let's look into this. Please send us a Direct Message, so that we can further assist you. -SD"
"@115913 put iPad sim in modem for some emergency coverage while waiting for new internet. Looks like I’m throttled. How can we fix this | @200212 @115913 We'll get this checked out asap, Shane. DM me https://t.co/Nr93OTtXRx *TaylorBest"
1 month w/ @115911 & less than thrilled. Netflix not included in our 1plan and 0 service in Canada. How many years do we have to suffer? | @170814 Oh wow Terry! Apologize for any inconveniences to you. Please send us a DM so we can rectify all concerns now! *JohnikkaD
I always have problems with @115714 10/10 would not recommend to anyone | @712378 This is not the experience we want for our customers. Can you send us a Direct Message with any issues you may be having. -KD
"@115911 my card was charged but it hasn’t been shipped yet, should it be shipping soon if i have a date of 11/3-11/10? | @364493 Yes! We can look deeper into your order. DM us and we'll check out the details. *KananiB"
@115911 seeing peoples orders for iphone x ship already. I called 3am sharp n its still being processed . When will mine ship? | @130310 It will be happening soon Daniel! Send us a DM and we can get you more accurate info! *KittyG
"@115911 I am vacationing in Cancun, MX and can't use the service. Please help | @712430 Hey There! We are here for you. Your coverage is our number 1 priority! DM us, let us check it out for you! *DayoG"
@TMobileHelp umm hello my hotspot is not working  and I have a note 8 I called t Mobile  and they didn't  do anything | @712431 We don't want you going disconnected! Shoot us over a DM so we can dive into things! https://t.co/Qz0L1xpZB7 *MikePerez
"My @115714 bill is due Dec 1, 1911. I don't want to see the late charges on that. https://t.co/fhjfoj1x2t | @712446 Please feel free to reach out to us with your Sprint related concerns and queries, we'll be happy to assist. -SD"
"Phones been down all day saying no service like wtf @sprintcare this happens way too often | @499457 Thanks for contacting us. Please send us a Direct Message, so that we can further assist you. -RC https://t.co/rMApsV8PQY"
Shout out to @115714 for providing such outstanding service… https://t.co/WDL1dwUfbd | @340341 Glad we could be of help! -AH
I HATE @115714 SO MUCH 🖕🏼 | @712512 I would like to change the way you feel about us. -JD
I HATE @115714 SO MUCH 🖕🏼 | @712512 Why do you hate Sprint? :( -JD
@115714 I sent a risky text 2 hours ago to one of your users and it still hasn’t delivered. GET IT TOGETHER! https://t.co/2kO1hB7R0q | @712513 Thanks for reaching out to us. What seems to be the issue? - CE
"i hate @115714 why do i have unlimited data if it don’t even work. | @497910 Allow us to help. Please send us a Direct Message, so that we can further assist you. -JD"
I ain’t gone lie @115714 got some GREAT ASS SERVICE 😌🤘🏼 | @712514 Hey reading your post deeply concerns me! Shoot us a DM providing your ZIP and nearest cross street. - AW
"What are the odds @sprintcare actually cares?   The way they are treating me tonight is disgusting.  Your site has an error. Fix it | @577794 Can you tell me a little more about it, please? Please send us a Direct Message, so that we can further assist you. -CP"
@TMobileHelp  I am sadden by a a misunderstanding/communication in one of your stores | @280221 We always want the best experience for you. I'll meet you in DM. *StephanieGarza
@115911 if u have jump on demand why do u need to pay the 279 down payment ? I thought jump was zero down | @309798 Thanks for reaching out and asking! Send us a DM and we can further assist you with this :) *ChanneyT
"@TMobileHelp my phone will not boot up, how do I get help? | @712559 Oh no! Send me a DM and I can help get that phone working for you again =) *Tyler H"
@sprintcare why are you never able to solve problems I have called several times to get my online access fixed twice and still nothing? | @712566 Hello. What issues are you having with your online access? Are you having issues logging in? Do you receive any error messages? -KW
@TMobileHelp my.t-mo undergoing maintance? cant get any page with a form to load ATM. | @167968 Hey Ken! Let's take a look together click my pic to send me a DM plz 📩📩📩 https://t.co/mn6KTF2tgi *RayNg
@TMobileHelp just spent 1 hour 45 minutes on hold to be hung up on. Can I get help?? @115913 | @712617 @115913 Hi! I'm sad to hear of this and I'd be happy to help. Send us a DM. https://t.co/3sF8qpf2nx *AlissaFast
@TMobileHelp is the sim starter kit that comes with the iphone x a prepaid one? | @438250 I've got your back right here in DM if you have any other questions: https://t.co/EoqAVShpFT *AustinWebb
"@TMobileHelp is the sim starter kit that comes with the iphone x a prepaid one? | @438250 Great question, and the iPhone X is AMAZING! All our SIM's work with both prepaid and postpaid service. *AustinWebb"
"s/o to @115911 for claiming to provide free netflix w a TV package when they actuallly don’t | @712673 Hey Ryan! What do you mean, send us a DM and let us know what's going on! *ChanneyT"
I don’t know who’s loving this more; me or @115911 #HR4HR #WorldSeries2017 | @431296 This game is #MagentAmazing! ⚾⚾⚾ Who will win it all?! 💪😎🌟 *PatrickUllmann
"@TMobileHelp your service sucks. #HR4HR | @712794 Having strong connection is important, Chris. Let's take a closer look to see what's happening. Send us a DM! *RickK"
@TMobileHelp does the high speed data prioritization kick in after 50gb of usage between both lines? Or only on the device that's used 50gb? | @351274 Hey there Brandon! Please send us a DM and we would love to answer all of your questions :) *PennyC
@TMobileHelp can I pre order Iphone x | @413849 Hey there! I will be more than happy to get this pre-order taken care of for you :). Please send us a DM. *PennyC
Need help @TMobileHelp | @178479 We're here for you! Shoot us a DM and we'll get started. https://t.co/lOqKyE0PXQ *ReillyLeritz
"@TMobileHelp @115911 the HR4HR thing is great & all. Rly tired of u blasting the MLB w/ that & waking up in a 30d house no insul. HRHR 🤔👀👌? | @712867 We'd love to gather more info about your concern, Meagan. Send us over a DM so we can chat! https://t.co/Qz0L1xpZB7 *MikePerez"
"@115714 need to anoint their services with the blood of Jesus because this is sad and my nerves is bad. | @712874 Hey there! We saw your post, and we would love to assist. Could you elaborate on your issue? Please let us know. - RC"
"Even customer service guy couldn’t figure out. Care to explain, @TMobileHelp @115911 ? Magic numbers. #iphoneX  #tmobile https://t.co/yU2m52yZnp | @712921 Let's go over the pricing and clear this up. Send me a DM. https://t.co/dPHUAru2pc *MikeVance"
"I mean, how awesome is @115911 !! Thank you for another successful preorder year as I do this every year when a new @115858 iPhone is out 😬 https://t.co/i1bKSsta6h | @399050 Yay! Enjoy that amazing new iPhone X! *NatalieKelm"
@115911 @TMobileHelp why is it that I promised that I would be able to upgrade with my JOD plan w/o a downpymt and now i do what changed | @712922 I'd love to provide you all the details on this! Please DM me here: https://t.co/gAmFrAsnx1 :) *PatrickUllmann
GREAT NOW I HAVE NO PHONE @115913  ALL THE TOWERS FROM @115911 ARE DOWN IN MY AREA :( | @713006 @115913 OH no! Let's get right on this and get to the bottom of this. Send us a DM. https://t.co/3sF8qpf2nx *AlissaFast
Man @115911 is about to go broke with all these home runs! | @172603 All for a good cause fam! 🙌 ⚾️ 🙌 #HR4HR *SoRaYi
"Looked at my order on @115911 app, said order processing. Refreshed the page and it changed to shipped!! Boom #iphonex #tmobile #shipped https://t.co/PV2vRujGdr | @577410 Ah, yeah! That's what we love to see! 👏 enjoy that iPhone X! https://t.co/dPHUAru2pc *MikeVance"
"@sprintcare every month we have the same conversation.  Every month my bill exceeds $400.  Every month you reduce it.  Can we just fix it? | @713010 Hello Daryl! We would like to review this for you. Please, DM us. -CL https://t.co/rMApsV8PQY"
y’all trash @115714 | @713171 Hey! What's wrong? What seems to be the issue? -ND
FUCK @115714 MY PHONE ONLY WORK GOOD PASS MIDNIGHT https://t.co/tWzahtDSKi | @713173 Oh no! What is going on? -JM
@116447 Why is your company trying to scam me out of $545 on a replacement phone covered by insurance? Is it time to switch to @115725? | @376415 Team @116447 would like to help straighten this out.  Please DM us your contact info so we can take a look.
"Hey @sprintcare - I have sent you a follow up email, could you please get back to me? Thanks | @637799 Get started here: https://t.co/fVdgAmGKjb Conversation will be continued in your secured web browser. -FR"
"Hey @sprintcare - I have sent you a follow up email, could you please get back to me? Thanks | @637799 Hello please go to the link and I will be happy to see what the issue is. -FR"
@sprintcare what’s the best number to call for customer service. Online only shows numbers for sales | @590364 Give us a call at 888-211-4727. We'd be available till 10PM CT. -MM
"Aye bro @115714 y'all terrible, I've highkey had it up to here with y'all shenanigans do better | @713175 Not what we like to hear. Please shoot us a quick DM with details and I’ll jump on it. - LP"
"@115911 my iPhone 7 is not Letting me answer or complete phone calls, EVERYTHING else works... help! | @713208 What good is a phone that can't make calls, Eddie? I hear you and I'd love to look into what's going on with your device. DM us here so we can check it out and assist. *BlakeT"
"@115913 I bought iPhones for 2 of my kids on @115911, same phone, 2 totally different prices. the website is whacked! #fixit | @713209 @115913 Hi Geri! Consistent pricing is definitely important and I'd love to check this out. Send me a DM so we can chat. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp they say one thing in the store and another on the phone | @713210 This is the total opposite of what we want! Send me a DM, let's chat. https://t.co/iq4B8dCJFx *JessicaBrenhaug"
@115911 @TMobileHelp just got my 🐼 pixel xl 2 yesterday. Is it too late for the promotion? | @405060 If you purchased your Pixel between October 17th and November 2nd you can still take advantage of it! *BrittanyJones
Just want to say FUCK YOU @115911 😡 haven’t had a phone in over 24 hours because they fucked up. | @713211 Hi Destiny! We definitely don't want you without! DM us so we can take a look at this and get you some answers! *WhitneyJ
"OK. @TMobileHelp It’s happening again. This time right where I live and work. Maps will NOT load. Spins until it times out. Very frustrated. 33071.also iHeartRadio will not load and play. | @699846 Hey there! I just responded to your DM, so be on the lookout. We'll get you up and running, so don't worry. *ChrisScott"
@115911 can I dm y'all with a question? | @306658 You can DM us here! What's up? *JoanO
"@115913 do you guys offer a completely uncapped hotspot plan? something that i don't have to turn off dropbox when using? | @713504 @115913 Hey! I'd love to go over all of your options, John. Send me a DM so we can chat. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp , Trying to get my  T-Mobile Samsung galaxy S8 purchased from https://t.co/fMkpJji2uC  unlocked. Samsung says talk to T-mobile. T-mobile customer care says they cant do it. Please help me out...I am in India and need to use local carrier's SIM.  Phone is Fully paid. | @713505 DM me and let's look into this ASAP! https://t.co/86MicZnF9C *WarrenCamp"
"Ugh @TMobileHelp @115911 really wants me to cancel this contract come February with this crappy customer service. https://t.co/Qj9x9Nzdur | @713508 I would love to work with you to turn this experience around. Send me a DM, and we'll get started!  https://t.co/QdMOv35qgk *PeterLabrecque"
"@TMobileHelp Amazing team that genuinely cared about my issue and had it resolved! | @713509 We're happy to have you apart of our family, Erika! :) *TiannahReagor"
@115913 wonder if I'll get a response - our experience with your company is one for the books and deserves your attention! Training and knowledge among your staff on the streets is unimaginably poor and is making me regret switching from Verizon. My # is 630-674-6783 call me | @713510 @115913 Hey Patrick! I'm here for you and would love to forward along the feedback. Please send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"Wow, so my phone just shuts down like a computer #samsunggalaxy #sprint #s6 @117159 @125607 | @183333 Is there any message that pops up on the screen when this happens? Have you take the device to a repair store to have it checked? -PC"
@115714 took care of my issue GOOD JOB Sprint!!! I’m a really happy customer now!! | @468865 Great. Will you be needing anything else? - JM
"@sprintcare What's up with your site and app? I've been trying to pay my bill all day! When I called, I was on hold for an hour!!!! Get it together Sprint!! 🤬🤬🤬🤬🤬 | @713554 Hi there! Thanks for bringing this to our attention. We would love to look into that for you. What seems to be the issue with the website? Are you getting any error message? - WR"
"Wtf @115714 you changed my plan without my authorization? Wtf is a National freedom plan? Where is my 10 gig mobile hotspot I had free every month? | @468865 Hi there! Please send us a Direct Message, so that we can further assist you. - JM"
"I swear I lose about 30 brain cells getting angry using my phone with this slow service and then trying to pay the bill I lose another 30. Do something bro @115714 | @713557 What type of issues are you having when trying to pay your bill through https://t.co/0qT1rLBLtN? In regards to the slow data, does it happen at just one location? What does it show on the signal bar when you get slow data? -PC"
"@116447 not receiving text messages reliably on my phone. Sprint Customer service unequipped to handle serious issue. Can you put me in touch with someone who can? | @713558 We are sorry to hear that you are having problems with text messaging, Please send us a DM and an agent with Team @116447 will be happy to assist."
@115913 I would like to private message you how would I go about that | @713766 @115913 Hey David! We're here for you and would love to help. Send me a DM so we can chat! https://t.co/3sF8qpf2nx *AlissaFast
@115911 you full of shit & today is the day | @713767 Woah! What's going on with you? *KaeW
"@TMobileHelp I received my new phone but no return label for the trade in, what do I do ? | @713768 Head to your My T-Mobile account to print off your label! Everything is right there for you. Send me a DM and I can help! https://t.co/yZ5k0mtFsX *SonjaKett"
"@115913 I have a friend w/AT&T who might go TMo w/4-5 lines port over. They have iPhone 5s. I told them there might be good deals w TMo plans & new iPhones this Black Friday, and to tweet you himself, but he's skeptical. What should I tell him? | @713769 @115913 Hey! Share the link to our T-Mobile ONE plan and Deals with him! https://t.co/p6mO5INt1p  https://t.co/IGcNxs52Dw *AlissaFast"
@TMobileHelp Quick question. Which credit bureau does T-Mobile use to run credit checks? | @713770 Great Question! We've replied back to you in DM. :) *MikeVance
"@115911 on that bull smh ! | @713772 Woah, what's wrong, Micah? *JoanO"
"@115911 why does T-Mobile make check payments so difficult. Issues come up and the length of time to get it is a problem. | @713773 I'm all about making sure my funds are processed as expected, especially when I could use that money. Send us a DM and let's work together on what's going on with that check payment. *KeithM"
"@TMobileHelp Hello, I would like assistance removing the carrier lock on my iPhone 6s. | @713774 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
I can’t believe @115714 kept me on the phone for a good hour n couldn’t solve my issue! 🤦🏿‍♂️ I need another line... https://t.co/236WvsIhnN | @713818 We're sorry for the inconvenience that you've experienced. Let's assist you via this forum. Please send us a DM so we can do so. -KT
@115714 @SprintCare What does it take to CANCEL my cellular services?!? I called many times just to find out you do NOTHING to satisfy me! | @714003 Hello I will be happy to help you. You can cancel service by contacting our account services at 800-847-6654 -FR
@115911 i hate y'all https://t.co/cbeLOfVM9J | @714004 Why is that Adri? *JoanO
.@115714 My LGG4 got stuck in a bootloop and died. My LGG5 is now showing signs of doing the same thing after 1 year. I don't want to pay-off another broken phone that I bought brand new in order to get a new one that works. Can you remedy this? | @714005 Does the phone presents any error message on screen? Was there any recent update made to the phone? -PC
@sprintcare inconvenienced isn't the word.. I'm ready to cancel you guys | @714006 Hey Berto! We do understand that can be really frustrating. We are here to help! Please send us a DM -CO
"@115714 THIS is LTE? #sprintsucks https://t.co/NIqjwmp6Ig | @648218 Hi Tiffany, I am about to call you. -Resolution SupervisorDR"
I just want to thank @115714 for lying to me in the phone yesterday and then hanging up on me the day after after I tried to resolve an issue. Why are you lying to your loyal customers???!! | @634669 This isn't the treatment we like to hear our loyal customers such as yourself have receive. Please send us a DM as we would love to assist. -CW
"Got to love crappy phone service where you can only FaceTime 50% if the time if you’re lucky. #sprintsucks @115714 upgrade your network already! https://t.co/Xj74sqyICN | @714008 Hey! That's not the type of feedback we like to read from our customers. Please follow us at @sprintcare and send us a Direct Message, so we can further assist you. -DG https://t.co/rMApsV8PQY"
@115714 Y’all Service So Shitty Mane | @714009 HI there! We want to help. Please follow us @sprintcare and send us a Direct Message in order to assist you and solve your service issues as soon as possible. -Y.F.
"@115714 Why is my phone still getting double text messages...smh | @714010 Hey there! We’ll be happy to take care of this. Please, send us a DM to further assist you. -MH"
"@115714 I’m fed up with you ! My service is horrible RN | @714012 That doesn't sound fun. Let's work together to get this fixed. How long has the issue been happening? Is the issue impacting anyone else in your household or around you? Is it related to voice, text or data? Please DM us so we can help. - AP"
"@115913 🗣🗣 will you give me free iphones if I sign up for a t-mobile plan? | @714160 @115913 We've got a sweet BOGO going on for a limited time if you add a line to T-Mobile. Check it out, here: https://t.co/38Et9rf5Dp *DanKing"
@115913 switched over from att to tmobile. Switch2tmobile cards did not work had to pay $600 to a debt collector cause att put me on collection. No one can answer at tmobile and im $600 down :( loving tmobile though... | @714161 @115913 That doesn't sound right. It's important to us that you're able to utilize the reimbursement you receive. Please DM us and we'll check this out with you: https://t.co/cuEwtd2epS *DanKing
"Hey @115714 @sprintcare do I seriously have to go to a store to get my phone on a total protection plus plan? Cuz I canceled it 5 months ago in my account and I regret canceling it! Just wanna make sure my phone is protected before I upgrade to a new one! So that no problems come | @600789 Hey! Unfortunately, we aren't able to enroll you in our Total Protection Plus once it has been cancelled. We can only add the insurance on upgrades and activations. -CD"
"@sprintcare just activated new line on my personal account wanted to get my plan changed to the plan I originally had  a week ago from retention please can u help thanks! | @121555 Hey there! We'd like to check more on this. Please, send us a DM to further assist you. -MH"
@sprintcare why do I and my sister not have any serviiiice | @714256 Hi there! We want to help. Please follow us @sprintcare and please send us a Direct Message in order to further assist you. -Y.F.
"@115714 how do you track a lost/stolen android ?? Help lol | @714257 Hey! Could you let us know the make and model of your device? Please, send us a DM. -MH"
"@115714 hands down the worst customer service of any carrier. Doesn't matter which carrier I switched to just had to get away from @115714 after almost 20 years with them. They didn't give a f#$k. They were like ""don't let the door knob hit you on the way out!"" Smh😝 | @714258 We don't want you feeling this way. We're sorry to hear we lost you as a customer. Hopefully, we'll win you back soon. Thank you for reaching out to us. -CO"
@115714 can you please message me about a horrible experience I’m having in your store. Thank you! | @714265 Hey! This isn't something we want to hear. What's going on? -CD
Sprint robbed me with no ski mask this morning Smh .. ya couldn't wait til tomororow when I got paid huh? @115714 | @714266 Hey there! We'd like to work with you and verify your situation. Please send us more details of your concern in a Direct Message to further assist you. Follow us @Sprintcare. -DM
"So @115714 gave us free Hulu, but that doesn’t cover the fact that WE HAVE NO SERVICE ANYWHERE. | @176456 Allow us to look into that. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@115913 made a mistake trying to add netflix. i had the all in plan with 3 lines for $100.00 and now im getting charged $120. Can i please go back? Tmobile says i cant. please help. | @714413 @115913 Hi Dennis! I want you to get the best value for your budget and usage. Let's take a look at your options. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 if your tmobileTuesday coupons expire a day or so after Tuesdays why can't I use them???? | @714414 Expiration dates for coupons differ, Elizabeth. We'd be happy to look into them with you, DM us. *JoanO"
@115911 why does my data run out 100 times faster than before you offered T-Mobile 1?? I'm always on wifi too.  #ScamAlert | @714416 Let's take a look into your data usage Alycia. Send us a DM to get started. *JasmineS
@115913. Terrible experience trying to order I Pad from your office in Colorado Springs. 8 days of trying. 6 yr customer. Having second thoughts. | @714417 @115913 Hi! I want you to have the best service out there. You only deserve the best. I'd love to chat with you about this. Send me a DM https://t.co/3sF8qpf2nx *AlissaFast
"@115913 I'm in PR and this is what 5 bars LTE look like when bandwidth is measured. I know it's been difficult rebuilding, but I paid full price for a service that's not working as it should. Can we get 10 mb downstream and 15 upstream? https://t.co/devJCiExfI | @714418 @115913 Hi Leo! I want you to have the best service available in your area and I'd love to get a closer look. Let's chat about this in DM. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
@115911 any clue on #blackFriday #deals? | @575125 DM me for deets!  https://t.co/ezZMoc7QXB *GraceFranco
@115911 has the worst coverage!! 🖕 | @714420 Are you a T-Mobile customer? Send us a DM with your location so we can check it out! *ElleA
"@TMobileHelp @115911 @115913 I've had little to no data for the better part of the day. Is there a service issue in Chicagoland? 
(60559 to be specific) | @429186 @115913 Hi Chris! My data is important to me, too. I'd love to look into this for you. Send me a DM so we can chat. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
"Hi @TMobileHelp LTE speeds in 91101 painfully slow on my iPhone 6.  Recently added more data to my line so I shouldn’t be throttled. https://t.co/UChBqVBmGn shows dl speeds of 300-400 kbps! What’s going on? | @714422 Yikes! Let's check that out for you, can you shoot me a DM https://t.co/zMHlDmwgGJ & we'll go over it together. #iGotYourBack :) *VictorianLang"
@115911 bait and switch. Raised my rate $40/month and changed my plan. I apologise to everyone I told how good they were. | @714425 What's going on Gary? Rate/plan changes are not initiated by T-Mobile. Was there a change that was unauthorized? *JasmineS
"@115911 for all my years here at T-Mobile any chance I can get a free revvl Plus my phone is killing me | @714426 We may not be able to do free, but we can certainly try and find some savings for you, James! DM us here so we can help out. Your loyalty is truly appreciated! *BlakeT"
@115913 let’s get the network better in the 24060 zip code. I want to switch so bad but everyone tells me the price is right but you pay for it with lack of coverage. | @156066 @115913 Hi! I'd love to see you make the switch and great coverage s super important. I'd love to talk to about your options. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"Well can you offer me some damn free GOOD customer service because I️ need it ASAP @115911 @TMobileHelp https://t.co/DLKKj1shkq | @368868 I would love to work with you today to make sure your account is squared away! Send me a DM, and we will jump right in, and get started! https://t.co/QdMOv35qgk *PeterLabrecque"
@115913 Since when doesn't the 4 lines for $100 plan include BingeOn? And why? | @714526 @115913 Let's dive in and get this all sorted out for you. We're here for you; please DM us. https://t.co/lH0SH5fy2m *MikeRice
T-Mobile you say? https://t.co/1Kjt4VsHDq | @421983 Oh heyyy! FREE Netlfix?! *TiannahReagor
"@TMobileHelp my.tmobile isn’t letting me print the return label for my phone to complete my JUMP! Upgrade. Could you guys help me please? | @714528 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
"@TMobileHelp any ideas as to why my service in the top left is showing up as Sprint but I have T Mobile 🤔 https://t.co/F1I5FoSyPr | @714530 Hey, Winston! Shoot me a DM & let me take check this out! Just follow this link: https://t.co/GefRnVHVqu, and hit the Magenta DM button. Chat w/ you soon :D *AlexKimbrell"
"Oh how i wish the @115714 website wouldn't crash every time i attempt to checkout | @714804 Hey! Were you able to complete your order? If not, DM us to give you a hand. - GS https://t.co/rMApsV8PQY"
Trying to switch to @115714 and so far failing. It's like they don't know what to do when you want to bring your own devices. @sprintcare | @714806 Hello there Eddie! This isn't something we like to hear. We want you to be able to make the switch nice and easy. Please send us a DM so we can help assist you with making the switch. Thanks! -DD
"Hey @115714 @sprintcare, how on earth is this LTE? https://t.co/kxSSPWhjzU | @714807 Let's check on that services for you. Please DM us in order to further assist. - EG https://t.co/rMApsV8PQY"
"Hey @115714 I’m with VZW, I have 4 lines with 4gb plan. 2 phones have device payments, 2 don’t and I’m paying $180 a month... what can you do for me? | @245974 We've got great deals for customer's just like you! Check out these amazing offers :D https://t.co/OLXF2ShjmN -MP"
"@115714 @sprintcare i need a manager from higher up to contact me ASAP! I AM NOT HAPPY WITH YALL SERVICES | @714808 Hello there! We understand your frustration, and would be more then happy to address this issue you are having. Could you please send us a DM so we can get some additional information from you to help us with any issues or concerns you may have. -DD"
"Dumb ass T-Mobile was charging me for using 411, WHO EVEN USES 411 anymore wtf I got Siri & google square tf up @115911 😂 | @714987 Hey Lyssa! Bill looking funky? No sweat! We can take a look at this for you! Shoot us a DM and we'll get started! *WhitneyJ"
@TMobileHelp when an iPhone 10 order status goes from back ordered to pending. What’s that mean? Can I get excited? | @119569 Let's take a look! DM me and I'll get your order status in a jiffy :) https://t.co/ajg0boXCWT *TanyaFalandysz
"@115911 Stuck with a billing issue, store/customer care not helping. Was misinformed about the plan when buying, got a call saying I owe $200+. | @714988 Hey Ishan. I'd love to help you out with your billing to make sure everything is reflecting accurately! DM us here so we can check it out. We've got you! *BlakeT"
@115911 your internet really sucks man. | @714989 What's going on? DM us and we'll make sure you have the speeds you deserve! *MelJ
@TMobileHelp can you dm me about the iPhone X... | @714990 Let's talk about the iPhone X! Meet me in DM to chat :) https://t.co/QN1g4bqJOC *JessicaNeedham
Your @115911 Tuesday app didn't work for me yesterday at @239217 I ended up sitting around for 20 minutes trying to get their site to accept the code. Made my wife get all mad and stuff waiting in the car. Thanks alot. | @714992 Hey Tom. I hear you and I certainly want you to #GetThanked! Can you DM us here so we can chat? Thanks! *BlakeT
"I'm not sure if I hate my iPhone or if I hate @115911 or maybe both. 🤔 | @714993 We don't want you to have any bad feelings towards us. If you need assistance, DM us and let's talk. *JamieK"
"@115913 Do I need to find a provider who does not require me to spend hours on hold each month getting these overcharges on my credit card reversed? To add insult to injury, I now discover that your Free Netflix ""deal"" does not apply to seniors!! What gives?? Please advise. | @714994 @115913 Hey! This is not the experience I want for you and would love to help. Please send me a DM so we can chat. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
@115913 I made a inquiry at one of your franchise stores about opening a account in Sept. My identity has been stolen. I believe an employee at one of your franchise stores must have opened an acct in my name. I'm hoping the fraud department handles this matter asap. | @714995 @115913 Hello. Your account security is important to us and I'd love to dig and and get to the bottom of this. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp Silly question—Bought my iPhoneX last night. It’s saying SHIPPED this morning 😳 Could this be true? 🤔 | @714996 Woohoo! That sounds like great news if so! I can double check for you if you'd like. DM me, Regina. https://t.co/wnPk0Kpe5r *BrittanyJones"
"@115911 I have an issue I need assistance with | @359590 We can definitely help out. Let us know all the details by DM, and we'll lend a hand. *JPL"
"How does @115911 send you a phone from a warranty exchange with less memory and calls it comparable prices.#byetmobile | @715001 We only want to say hello, Nemo! Having to replace your device is a bummer. Come on over to DM and we can take a closer look for you. *JeremyJ"
I winder was I the only one that wasn’t able to do my new update with @115714 I wonder what it was about | @603242 Hey there! How're you doing? Do you mean upgrading to a new device? -DM
@115714 is the worst phone service😤😤😤 | @715137 Hey! What makes you feel this way? Follow us and send us a DM with more details on what's happening. We'll be waiting for you. - CE
"@115714 we have two phones in Westford and have been experiencing ""no cell service"" for too long... what is going on? It was fine when we started a year ago; what's going on now? | @715138 Hey! Let's check on that service for you and get your issue solved. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F."
@125241 La señal en Toa Alta está pésima el día de hoy. Arreglen por favor | @715139 ¡Saludos! ¿Puede decirnos con más detalles que sucede? ¿No puede hacer o recibir llamadas? ¿Tiene problemas en un lugar o en diferentes lugares? -CB
As soon as I click on a contact I get this on my screen @115714 https://t.co/Pi9TEREpbE | @715141 Hey there! Are you able to make calls? Please turn your phone off and on and then try to receive a call. -DM
The fact i have to give @115714 $207 tomorrow has me sick. | @715142 Hello there! This is not the type of feedback that we like to see from our loyal customers. Please provide us more details of your situation. - RU
"@115714 you should get better coverage so when @115858 forces me to update my phone, I have service to receive the text message verification so I can log back in | @715143 Let's work together to get this fixed. How long has the issue been happening? Is it also related to voice? Is it impacting anyone else in your household or around you? - AP"
Telephone services been actin g up for 2days! What’s really going on @115714 ? I been too loyal to keep going through this | @715144 Hi there! Let's look into this for you. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F.
Fucking Love @115911 and @TMobileHelp. Best customer care industry wide. From experience. | @348378 All the  #MagentaLove  <3 *VictoriaPollard
"@115911 I was switched to the T-Mobile ONE plan after years on my previous plan. It's advertised as ""one flat price....taxes and fees included"". Then I found an extra $6.22 in taxes and fees. I got them removed after a call...but the customer experience wasn't good. | @715200 We'd need to look over your plan to see why this happened but definitely are here to help if you have any questions or want to submit your feedback. Send us a DM and we can chat about this further. *JPL"
"@TMobileHelp @115913 Loyal T-Mobile family here.Unhappy!2 days unable to make outgoing calls!PDX area!Customer service no help!HELP! | @715201 @115913 I want your services up and running perfectly for you, Janet. Please send a DM our way to start. https://t.co/lH0SH5fy2m *MikeRice"
"Just landed at #LAX, yet another location with shitty #tmobile @115911 service | @189226 Having strong connection is important to me, Freddy. Let's take a closer look to see what's happening there. Send us a DM! *RickK"
"@TMobileHelp just got notified my iPhone X is being delivered by UPS going out tonight.  I’m at my Boston residence and they are shipping it to FL.  Can you help me get this changed pls? | @715202 Hey, Steven! Let's make sure we get that sent to the right place! Shoot me a DM & let's chat more! *AlexKimbrell https://t.co/GefRnVHVqu"
@TMobileHelp If I wanna sell my old phone to a friend my (S7 Edge) will they be able to take it and activate it on their own plan? | @715204 Great question! Please send me a DM here: https://t.co/gAmFrAsnx1 and I'll get you the #MagentaDetails! *PatrickUllmann
"We JUST switched to @115911 from Sprint. First glass screen protector they put on our Samsung Note8 wouldn’t stick. Second one they put on is covering all of the top icons. Now they won’t fix it and want me to do it myself at home. 🤣😑😠 | @715205 That's not the type of experience we want to provide you, Melissa. DM us, tell us more about this. *JoanO"
"@115913 @115911   Seriously, y’all need more cell sites in NW Las Vegas. https://t.co/51HdwHvBYf | @715206 @115913 Coverage is a necessity. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
"@TMobileHelp I keep getting no service...seems to be worse after the iOS 11 update. New TMobile customer--NEVER had this problem with Verizon. Always had strong signal strength; now it is typically one bar. Even in the house where I've got a signal booster. Frustrated! | @242565 Oh geeze, let's take a look at your service, DM me here: https://t.co/DT7uvztAz3 *LeeLovelace"
@115913 wrap me in a big #magenta blanket and tell me when today is over. Worst. Wednesday. Ever. https://t.co/WQBZsfND8p | @115809 @115913 Oh no! That is definitely not something I want to see for you! Let's make sure you're covered. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice
@TMobileHelp does T mobile except prepaid credit cards to buy something on their website? | @158665 Hey there! We accept all prepaid credit or gift cards with a major card logo. DM me if you have any specific questions about something. *RyanCulpepper
@TMobileHelp Looking to unlock my phone. Assistance please | @127983 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
What are the @115911 Black Friday deals? Ads out yet? Can't wait 😬😬 | @715436 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
"A little disappointed that @115911 didn't disclose the functions I would loose on my Verizon Samsung S8+ when they enthusiastically accepted my #BYOD and business ... @115913 | @715437 @115913 Your experience with your device is absolutely critical to me, Scott and I want to explore every option to take great care of you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp I've noticed slow speeds on 4g LTE between the Harvard and porter @429805 subway stations lately. Works fine at Porter or above ground at Harvard. Started about a month ago. https://t.co/M75iAImtbt | @715438 I would love to check this out with you!  Please DM :) https://t.co/I6eWC2B8S0 *JohnWard
@TMobileHelp I swear the internet connection in Manhattan only getting worse! Beyond frustrating lib | @715439 I'd love to check that out with you. Please DM :) https://t.co/I6eWC2B8S0 *JohnWard
@115714 #sprint is the most crappiest most unreliable mobile company ever on this planet. stay away for your sanity.  #shitcmpany #sprintISshit | @690364 This is not good.  We would like to address your concerns. Please DM us with your info.
Is there a reason why I️ never have more than two bars @115714 ? | @320685 We would be happy to look into that for you. Please send us a DM with your zip code or cross streets and let us see what we can find out for you.
"A @115714 rep called Sun to fix my issue Took info said would call back Mon/Tues. No word, I called ext left a message. Still waiting. | @414105 We do apologize for the wait. We will reach out to your analyst and ask that they call you this evening. Thank you for your patience."
My patience with @115714 is becoming so freaking thin 🤬 | @498679 That's not the way we want you to feel about us. At Sprint we work to provide the best experience to our customers. Let us know what questions you have. - AP
@115714. https://t.co/Iwrfp6J2D7 | @715502 Hi there! Let's check on that service for you and get this issue solved. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F.
"@115714 Y’all are crooks. Store 264 in West Springfield Mass, specifically. | @715503 Wow, what's going on? We want to help you. Please send us a Direct Message with details about the issue. - AP"
"@115714 don't @ me when my bill is late. Your website is so messed up. | @715504 We definitely don't want you to have problems. What's the issue? Please send us a Direct Message, so that we can further assist you. -S M https://t.co/rMApsV8PQY"
"@115714 If I wanted to leave a comment for the amazing girl at our local store that helped my husband and I sign up and get awesome phones the other day, where might I go to do so? | @715506 You can go to the store and thank her personally, we are sure she would appreciate the gesture. :D - CE"
"@115714 Your service is terrible! I cannot even get a real person on the phone to talk about my bill. Calling the State Attorney General in the morning. | @715507 Thanks for reaching out. What questions do you have? Please send us a Direct Message, so that we can further assist you. -S M https://t.co/rMApsV8PQY"
I’m so over @TMobileHelp I’ve been getting helped by 5 different people and my account still isn’t resolved! @115913 help!!! | @425314 @115913 @115913 Hey! We've got your DMs and will be responding shortly. Thank you for reaching out. *AlissaFast
@115911 charged me for my #iPhoneX that should be a good sign that theyre shipping soon? @175600 | @506550 That's a great sign for sure! #StayTuned 💪😎🌟 *PatrickUllmann
@115911 HI - looking for Tmobile customer relations contact phone #.... | @387791 Send me a DM and I'll give you some information. :-) https://t.co/dPHUAru2pc *MikeVance
"Hey @115911 can I trade my unlimited texting/2g data in Bulgaria for a change in my Iphone X shipping address. | @439316 Hey there, Elliot!! I am still waiting on that DM!! I got your back on this!! https://t.co/HTgeLMEYEm #X-Cited *DonHebron"
@115911 @TMobileHelp live shot of my AT&T service since you guys rolled out #unlimited #uncarrier... #letstalk #imready #signmeup https://t.co/3pFxmdyTrd | @237779 We'd love to provide you all the #MagentaDetails! ⚡⚡⚡ Please DM me here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann
"Hey @TMobileHelp , if our estimated shipping date for the iPhone X is a Friday, will it be delivered Saturday with overnight shipping? | @129432 Let's take a look at that order and see what we can find out. Send me a DM any time! https://t.co/iq4B8dCJFx *JessicaBrenhaug"
"@115911 regrets to inform you due to the number of Home Runs hit during this world series, they are going out of  business. #HR4HR | @538629 One of the greatest games I've ever seen! 💪😎🌟 #HR4HR ⚾ *PatrickUllmann"
"My messages aren't sending but I can send Gifs. Thanks @115911. 👍 | @715793 What?? I mean, we love gifs but we gotta have your texts working too. DM us with more details so we can assist! *TerriL"
"@TMobileHelp I just got my new SIM card for new account. I put it in my phone and am trying to call 611 to get active, but it won’t go | @292530 Hey David! Please send me a DM https://t.co/hBbPBuzTo1 and let's get that SIM card working for you! :) Thank you! *EdBatangan"
@TMobileHelp help. I have the Samsung Galaxy S8 and my camera has stopped working for hours. Yes I've turned phone on&off & forced stop | @715843 Yikes! Can't have you missing those once in a lifetime picture moments. Send me a DM! https://t.co/izQCWNdYgX *NickSuzuki
@115911 I was charged for my iPhone X but no shipping info !!! Help !!! | @715904 Let's take a look into your shipping updates. Send us a DM for assistance. *JasmineS
.@115911 fuck you and your shitty service for making me miss that walkoff hit. | @715905 We don't want you to miss one minute. Send us a DM so we can take a look into your service. *JasmineS
"#HR4HR @115911 | @716037 Hey there, Carol! See you sent a DM meet you there! https://t.co/jg1YyB1ZS7 *CherneilRandolph"
@115913 did T-Mobile Tuesday break the @239217 online ordering abilities? Can’t order online or via app | @716105 @115913 I want to ensure that we look into this with you. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
Free ice cream thanks to @115911 😎🍨🍦🤫 https://t.co/vf3IjHQ76t | @698548 NOOIICE! Baskin-Robbins looks SO legit right now! :D Thanks for sharing the love and I'm glad you got it! <3 #getthanked *KrystnYogi
My free Panda Bowl can’t be redeemed because of Panda Express’ website problems. What do I do? @115911 @TMobileHelp | @716106 I've got some details for you in the DM's! Shoot me a message and we can chat more about this! *AlexKimbrell https://t.co/GefRnVHVqu
"@TMobileHelp I need help | @491869 Have no fear!! Your T-force hero Rob is here!! I can certainly assist tonight Skylar, please send me a DM to begin. :) *RobertValencia"
@TMobileHelp @239217 Unable to place an order online.  =( So sad that I can't use my coupon. Will this coupon be extended? | @716107 We're working with them to make sure you can still get thanked. Check back in the app for a message with further details! *NevinBruce
"@239217 @115911 @TMobileHelp Your promotions are useless when you place an order, show up, wait 20 min after order supposed to be ready and leave with nothing because they never received it. #TMobileTuesdays | @218806 Due to technical issues, we're removing today's Panda Express offer. Apologies for the inconvenience. We hope to ... https://t.co/rPZlTQpNQd"
Spent all day trying to order panda @239217  for the #TMobileTuesdays and wasn’t able to. Huge disappoint. Imma broke college student so I was excited for this ! @TMobileHelp @115911 😭😭😭 | @716109 I’m so sorry. We’re pulling the offer due to the issue you experienced. We’re working to make sure you still get ... https://t.co/PnJdwi2Obe
"@115911 y'all paying for Netflix? | @716132 Yes Beezy. If you are a current customer or if you're looking to switch and get this promo, send us a DM & we'll get you details. *KaeW"
My phone with this sorry ass battery just shut down for the 10th time in 20 minuets. Let me call @115911 to upgrade | @465267 Sounds like you need to upgrade for sure! DM us with what you're thinking & we can make it happen for you :) *TerriL
"Thru all the craziness of this game, shoutout to @115911 for donating $20k per home run hit in the #WorldSeries for hurricane relief https://t.co/Wwx8LKbR70 | @558680 We are happy to do it! 💪😎🌟 #HR4HR ⚾ *PatrickUllmann"
😡😡😡😡@115714 | @716175 Hey! Are you in need of assistance? Let us know. - DB
@TMobileHelp Check my order for the iphone x and it says it has shipped with 2 day delivery will I receive before Nov 3? | @716268 Shoot me a DM and I'll get this chcked for you! https://t.co/vyjB7ko3ro *OmarF
@TMobileHelp is there a way to set up a primary acount holder without using my ssn? | @716269 Shoot me a DM and I'll get this checked for you! https://t.co/vyjB7ko3ro *OmarF
"@115714 y’all are about to lose a customer.... 😡😡 | @716278 Hey MAMi! We would hate to see you leave. What is making you feel this way? Please, let us know! -MK"
"@TMobileHelp I need help with my app, I've been trying to get this issue fixed for a while now. https://t.co/mzhwNZjpnb | @716169 Hey! Sorry for the delay in response looks like we are quite popular tonight. I'll meet you back in the DMs now! :) *BrendanLee"
"@TMobileHelp also, I have requested for my iPhone 6plus to be unlocked 2 times&both times I just get a blank email &no unlock code. Why? | @482102 T-Force can assist you with all the things! Please send a DM so we can assist! https://t.co/jg1YyB1ZS7 *CherneilRandolph"
My fuckin phone service is trash... @115911 y’all have to do better | @716348 What's going on? DM us the details of your experience so we can investigate this together. *KananiB
@TMobileHelp my iphone x order still says processing | @448445 I sent you a DM and look forward to your reply :). *NevinBruce
"@115911 All our lines are out. Only emergency dials.  When will we get our service back? | @522449 Hey Sujith, hit me up with a DM and I'll get this taken care of for you! 👍 #LetsFixIt https://t.co/JndQXzqo6y *UsmanArif"
"@TMobileHelp Why do I always have to pay for your screw ups? Incorrect info on website... Assurant says I'm not covered when I am. Day three | @716395 Have no fear, I am here to help. Please send me a DM. https://t.co/NICrRPn7OP *SierraRichards"
"@TMobileHelp hi, if I preorder today when will my iPhone x 64gb space gray ship? | @427768 Woohoo! Hooking up the new iPhone X on America's Fastest Network sounds ace! Shoot me a DM and let's check it out! *RazvanM"
@TMobileHelp I keep getting conflicting ans- Can dwnpayment/taxes of iPhone X b billed to my business acct? I have a credit balance on there | @716396 Great question! Meet me in the DMs so we can chat! https://t.co/sBIVWmm6X2 *EddieGough
@115911 I’ve been with y’all for 10 years and I’ve never had a problem until now! I purchased 2 iPhone 6splus a year ago WITH JUMP and now your only showing 1 of them?? That means Your stores aren’t properly doing their job. That’s not ok | @716525 Hmmm can we get some more details on this? Send us a DM and we can chat *ErikS
@115911 This to Christina on the phone who talked me off the edge. ..2 refurbished phones not working#Iwasonfire...shout out to the fellas at White Oak tmobile  store who tried to help as well... #7edgeNew | @701685 I'm glad that everything got wrapped up and fixed for you! Let us know if you need any assistance! *LeeLovelace
"@115913  I received a text back in October that a credit had not been applied to my bill and I get my bill this month and it has increased? WTF? | @716529 @115913 Let's get your bill and these credits all sorted out for you, Andy. Please send a DM our way and we'll get started. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp I contacted you guys the other day but fell asleep b4 I could chat with u. | @286960 We're here for you! We've got your back always! I'll meet you back in that DM! *TracieBrazie
"Its almost 6pm est. A just a reminder that @115911 @TMobileHelp has really sucked over the past few days. #ibettergetmyreplacementphonetomorrow | @703891 I would love to work with you today to turn this experience around! Send me a DM, and I will jump right in, and get started! *PeterLabrecque"
"Hey @TMobileHelp, I seem to be unable to use text short codes. Every time I get error: ""Service access denied."" Can you help? | @716530 Let's look into this ASAP! DM me and let's get those short codes firing on all cylinders! https://t.co/86MicZnF9C *WarrenCamp"
"@115911 expect a lawsuit from my name any time soon there is no reason I have to wait 40 something days for a refund when you gladly took my money in an instant, I'm sick of your shit and your lies, you and @117157 bank can't seem to get your lies straightened out. | @128154 @117157 Hi @128154, please initiate a private message or direct message to assist you. *AbrohamVela"
"@115911 expect a lawsuit from my name any time soon there is no reason I have to wait 40 something days for a refund when you gladly took my money in an instant, I'm sick of your shit and your lies, you and @117157 bank can't seem to get your lies straightened out. | @128154 Sounds super urgent, Hector! Toss me over a DM, we are eager to help you! *DevynGalligher"
"Ugh, @TMobileHelp. What is up with the crappy LTE signal in Orlando at Conroy and Millenia? Huge mall, lots of tourists, two dots. | @228452 Oh no! Let's look into this ASAP! Send me a DM! https://t.co/86MicZnF9C *WarrenCamp"
@115911 I was advised by my representative 2 weeks ago that I would be receiving codes for Netflix activation. Nothing yet. | @716532 Hey there Lori! Let's make sure you can get your #BingeOn with #NetflixOnUs! Send us a DM! We'll check it out for you. *RickK
"@115913. So John, i am a customer with T-mobile, and I had to trade in my phone because it was malfunctioning, they traded it with a LG phone that takes the worst pictures, drops calls and has very poor reception no matter where I am. I wanted to bring this to you attention | @716533 @115913 I want you to love your phone, Jacqueline. We're here for you and we're ready to dive in to explore all our options. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 should step up their game or I’m gonna switch carriers, @ATT is giving their customers faster download speeds and better service. | @119745 Jerry, we always bring our best game to our customers. DM us and let's talk what's going on. We're here for you. *JamieK"
"@115911 @TMobileHelp how is it that you have the most underprepared and uninformed support staff ever. They somehow know less than me about your system. Coupled with an error ridden site it’s a nightmare. All I’m trying to do is pay off my phones it shouldn’t be this hard. | @589343 Hey, Roy! Sorry to hear about your recent experience, but I'm here to turn that around for you ASAP! Paying off phones SHOULD be easy, and I'm here to help! Let your Magenta Expert take it from here. Send me a DM! https://t.co/GefRnVqkyW *AlexKimbrell"
"I though you raised the throttle limit to 50GB @115913, i'm just over 23gb and can't even load wallpapers now. https://t.co/lFxnyCDKqr | @550518 @115913 @115911 Let's make sure you're getting the best speeds available. Please DM us the address this is happening at: https://t.co/cuEwtd2epS *DanKing"
@sprintcare why is service so bad in Topeka? Not enough service to even refresh twitter  @97702 and Wanamaker or 6th and macvicar even tho my phone says it has LTE. | @716808 Let's check on that service for you. What's your zip code and cross street? Please send us a DM so we can take a look at the coverage around your location. - AP
@115714 the sprint app and phone calls aren't working for me. | @716809 Hello there. What seems to be the issues you are having with the app and making calls? Let us know so we can look into this. -KW
"If you plan on going to @115714 @sprintcare , don’t. They’ll overcharge you, provide terrible service, and always make excuses | @447647 This isn't the type of feedback we'd like to receive from our valued customers and we'd be glad to work with you to have the issue addressed. What seems to be the issue? Tell us what's happening so we can look into the issue for you. -BC"
"@115714 I have had Sprint for 24 hrs and was lied to and a rep signed me up for a tablet data plan that I did not agree to. Called to remove and get refund but was told servers are down. Any help sprint? Even with a ""free"" plan, this is pretty ridiculous. | @716810 That's definitely not the customer service we want to provide or the way we want you to feel about us. Allow us the chance to turn this experience around. Please DM us so we can further assist. - AP"
"@115714 what's wrong with your website... not only does it make me go in circles to log in and it won't even let me pay my bill... ugh! | @716811 Oh man, I know how that can be. Have you tried dialing *3 to make your payment? -KW"
@115714 @116447 Today I spent 2 hours on hold with account services/telesales to upgrade 4 phones. Eventually they hung up on me. Your Philippines based sales department does not really speak English. Where is customer service ???? | @716812 @116447 Please allow us to turn this experience around for you. We will contact you shortly https://t.co/6lUIYULrXK
@sprintcare you are the  worst | @716813 That doesn't sound fun. What's making you feel this way about us? - AP
@115714 fucking sucks wack ass service | @716814 That's not the feedback we'd like to receive. At Sprint we work to provide the best experience to our customers. What type of issues are you having with the service? How long has the issue been happening? - AP
Sprint is the most crappiest shitiest service and telephone mobile company on this planet stay away forever FCUK @115714 #sprintISshit @97720 | @690364 We are here to help. If you will send a DM with your number we will reach out to help immediately.  Team @116447
@115714 did I tell y'all today how bad y'all been to me the last 4 weeks an keep taken my money an (cont) https://t.co/wEgzFFVlSK | @128570 Not something we like to hear. Can you send us a DM so we can look into this? -KW
"@115714 systems issues when I call in to leave ur network hmmmmm-Ur network is terrible in Charlotte- how is that possible in 2017-trying to get on @115725 as it may cost more but their network flat out works every time-ughh | @716815 Hey there! We are sorry to hear that. Please send us a Direct Message, so that we can further assist you. -DM"
I should've NEVER MADE A ACCOUNT With @115714 | @716816 Oh no! This is not the feedback we like to see. We do not want anything related to our company being viewed as the worst. What can we do to assist?
The minute I mm ready to cancel sprint the website goes down and they aren't available. IM STILL LEAVING ONE WAY OR ANOTHER ! @115714 | @716817 Hello Arcane we hate to hear you trying to leave the sprint family. Is there something we can do to change your mind today?
@116447 @sprintcare  I’m trying to get help with my plan and get help with phone number now u guys apparently r having issues in costumer care please help me ASAP with my issue! | @121555 We apologize for the issues you have experienced. Team @116447 will reach out to you to address your account concerns momentarily.
@sprintcare how about honoring your promotion rate for the iPhone x when you send your longtime customers flyers in the mail #falseadverise | @716819 Hi there! We want to help. Follow us @sprintcare and please send us a Direct Message with details on your concern in order to further assist you. -Y.F.
"@sprintcare what is the TEP repair cost to repair a cracked rear glass on a Galaxy S8+? | @716820 File, complete, and check your claim status at https://t.co/U1nqKozJyS within 60 days. If replacement is needed you can check the deductible at https://t.co/nPZNSQcUWS select manufacturer & model. -MH"
@sprintcare what is the TEP repair cost to repair a cracked rear glass on a Galaxy S8+? | @716820 Hey! Visit https://t.co/4eMcsmx3TZ select the TEP you have in your phone and see some rates. Or visit a Sprint store about more details taking into consideration that deductible could be up to $125 depending damage and device. -MH
@115911 why the fuck my bill 700 y'all got me bent | @716836 Whoa! We're here to make sure you have an understanding of your bill and all charges are reflected accurately. Send us a DM so we can review together. *KeithM
@TMobileHelp I want to switch from a family plan to a single line plan. Can you help? | @512338 Absolutely my friend! Nice to run into you for a second warm hug from your biggest fan! Shoot me a DM! https://t.co/4tHjtOQM3E *LaurenChan
"@115913 my iPhone X was just cancelled by one of your incompetent customer service reps which I specifically told her not to do!!!  I want the phone I ordered and I’ve been charged for it! | @715202 @115913 We truly want a resolution for you, Steven and we'll explore every option to take care of you. We'll be responding in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp you guys are killing me. How do I get ahold of “cash apps” department? This fax nonsense is like 1989 style crap | @716838 Oh no Tomas! This isn't how we want things to be. DM me and I can help! https://t.co/hhkfSa6wT7 *JenniferJackson
"@TMobileHelp yesterday my high speed internet was going slow because i was over the limit of my ""unlimited"" data plan until my next billing period which started today, well guess what, Its still going slow today so what excuse do you have today? | @716840 Oh wow :(  I use my data for almost everything especially on our amazing 4G LTE!  Shoot me a DM and let's chat! *KimWilliams"
"On the phone with @115911 at the moment and idk who is in charge of the music you hear while on hold but being blasted by SCREAMO music is not ok at this time | @716841 We appreciate that feedback, Ximena. Please know that you can also send us a DM here for assistance! We're here for you 24/7! *TerriL"
"@115911 when did you start charging $25 for a nano SIM !? | @717117 Hi Mike, this is a policy that we have had for a few months now. Send us a DM and we can chat more about what options you have and what we can do to assist! *TerriL"
@115913 @115911  we have a problem. Check out my @55 result! How fast is your internet? https://t.co/twQhliZZDr | @717118 @115913 I want the best possible speeds for you and we're ready to dive into this. Please send a DM our way to start. https://t.co/lH0SH5fy2m *MikeRice
"@tmobilehelp @115911 🤷🏽 where's the updates for better ? On rhe galaxy S7 edge (cont) https://t.co/E8o2jVrA02 | @446518 Great question! :) Send me a DM, and we can go over this together. https://t.co/NICrRPn7OP *SierraRichards"
@tmobilehelp @115911 🤷🏽 where's the updates for better ? On rhe galaxy S7 edge (cont) https://t.co/E8o2jVrA02 | @446518 @115911 We definitely want to be able to help you out. We just ask for the DM so we can take a look at your account to make sure we're giving accurate information. We're ready to help if you want to message us. *Erica Ramos
"Please @115913 help me out of this terrible customer service with @115714 and switch me to @115911 pleeeeeeeaaaaaassss!!!!!! | @717119 @115913 We're here for you, Danny and we're ready to dive into this. Send a DM our way and we'll get started. https://t.co/lH0SH5fy2m *MikeRice"
"I just want a well functioning phone. Why is that so hard!? I go into @115911 thinking I'm going to do a simple swap and they hit me with some bullshit not under warranty crap and now what was supposed to be only $20 is now $150. 2 words FUCK OFF! https://t.co/VFEsES5hPv | @679233 I want you to have a working phone too Cynthia.   I’ll meet you back in DM, but I promise we’re going to do everything that we can. *MeghanParks"
@TMobileHelp I just ordered my iPhone X where can I keep track of it ? | @679542 Niiice! Feel free to track it by following this quick link here: https://t.co/90YNWiU2D0 and DM me if you have any questions! https://t.co/ajg0boXCWT *TanyaFalandysz
@TMobileHelp anytime I’ve had questions #Tmobile has always been there and I feel like they actually care. Thank you | @163205 We do care a lot! We're always here for you; just DM when you need us. https://t.co/dPHUAru2pc *MikeVance
Bro sprint keeps disconnectig my phone even tho its paid for i swear ima leave them @115714 | @717151 Hey! Sounds like something we need to look into. Please send us a DM to further assist you. -MH
@115714 Im tired of y’all bullshit.... | @717152 Hi there! What makes you feel this way? This is not the way we want our customers to feel about us. Follow us @sprintcare and please send us a Direct Message with details on your concern in order to further assist you. -Y.F.
@sprintcare cancelling my @115714 service ASAP | @717154 Hello there! This is not something we like to hear from a valued Sprint Customer! We would hate to see you leave! Please DM us so we can see what we can do to keep you in the Sprint Family. -Daulton
"@115913 I switched to TMobile during the 20% unlimited for life promo 6 months ago, and I've been told by customer support multiple times they fixed, but still haven't! I've been billed extra every month! /Very dissatisfied | @717424 @115913 I want to ensure that you receive all promotions that you were offered. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson"
"@115913 thought you should know your customer service reps aren't very helpful..switched from verizon and have had network issues for 2 months, only solution offered was to buy a new phone or leave, guess I have to switch back 😑 | @717426 @115913 I absolutely want to explore every possible option to resolve this for you, Jessica. We're ready to dive in; please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp thank you for the wonderful customer service replacement at store but can't pickup when it's defective. Keep up the great work https://t.co/oO7cUpLADL | @326628 We appreciate you Nicholas! <3 Thank you for being an awesome Magentastic customer, you deserve the best! ;) *VictorianLang"
"@115913 please contact me. I would like share my experience with you.. | @717427 @115913 We're here for you, Candace. We'll be meeting you in DM shortly. *MikeRice"
@115911 what do you do when you try to redeem your free stuff and can't? I never got my bowl but it says redeemed. #TMobileTuesdays #fail https://t.co/94Bj3cF73r | @717428 Let's have a look at this! Shoot us a DM here and we'll assist you as soon as we can. *ValerieP
"hey @115911, every time i call about something COMPLETELY UNRELATED to a t-mobile account, why do you ask me for my account? i have to continue to insist that it's irrelevant to my account. | @411296 We wouldn't want any confusion or inconvenience, Calvin. If it's not related, we're able to answer general questions. Send us a DM with any details about your experience and questions you may have. *KeithM"
"@TMobileHelp our company @97793 needs a new dedicated business rep to help us with our needs wants and more responsive to us and our needs. | @717429 We're on this for you, Dan. Please click on my picture to get started with a DM. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 please help my business find a new tmobile business rep dedicated to us and our business @97793 we want more lines new devices #weneedhelp | @717429 @115913 Let's dive in and explore all our options here, Dan. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp @115913 Championsgate, FL 33896 either on fading bar or no service! Not the T Mobile I know and love! You’re better than this!!! 😱😢 | @717430 @115913 I want to make sure you have the best service possible, Bill. Please send a DM our way and we'll dive in. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 if I blocked this persons number why are they still able to call me and leave me needy ass voicemails https://t.co/h0cNNkCmnC | @717431 Let's take a look and see why this is happening. Shoot us a DM, and we can dig into this for you. *JPL"
"Hey @sprintcare can you help me | @524950 Hello there! Please follow us at @sprintcare and send us a DM with more details of your concern, so we can properly assist you. -DG"
@sprintcare I AM SWITCHING TO VERIZON. SPRINT CUSTOMER SERVICE IS BULLSHIT. DONE. | @364096 We are showing you are in a secure conversation where they rep who was assisting you is still waiting for your reply.  Please respond back in the established secure message for assistance.
@sprintcare phone was working completely fine now it’s super slow and won’t stop “searching” for service what’s going on? | @717733 Hey there! When did you start experiencing this issue? Is the issue happening in one or multiples locations? Does a No Service sign appears on the top left corner of the phone? Please send us a Direct Message to keep assisting you. -DM
I hate @115714 | @717734 Hey! What makes you feel this way? send us a DM with more details on what's happening. We'll be waiting for you. - CE https://t.co/rMApsV8PQY
😂😂😂 apparently you can’t cancel your services with @115714 at an actual store. What an absolute joke. | @558804 Hello there Ryan! We hate to hear that your thinking of leaving Sprint and would like to see what we can do to try and keep you as a valued Sprint Customer. Please DM us so we can help. -Daulton
"Y’all @115714 got me out here living like a peasant 🤬 
SEND ME MY PHONE DAMMIT | @586338 Hi there! We saw your order it's in Pending Status, keep tuned and checking the status of your order trough this link https://t.co/O1mkYIdKu5 . We advise you to be patience. - CE"
"Switching from @115714 was the best decision 😂😂😂 | @717739 We're sorry to hear we lost you as a customer. Hopefully, we'll win you back . Is there anything I can do to assist you?"
@115714 I ordered my X almost 3 weeks ago and still haven't got it. My 7plus hanging on by hope & faith. | @717740 Hey there! Please check your order status at https://t.co/RDgqxv7W9w or contact our order Support Department for more information. -DM
@115714 and @att.  Who is #winning #sprintscam https://t.co/k2O6OcmYhE | @254580 That doesn't sound fun. What's going on? We want to help you. Are you having issues with the service? Do you need some information about our promotions? Please DM us so we can assist. - AP
Better coverage my ass https://t.co/SODEhD2gYb | @717152 Sounds like something we need to look into. Please follow us @sprintcare and send us a Direct Message in order to take a look at the coverage in your area and resolve the issue you are experiencing as soon as possible. -Y.F.
"Thank you so much @115714! It’s been awesome to be your customer for the last 3 years! Cheers! https://t.co/1sbqYfB9k5 | @717153 We're glad to hear that! We value you as well, and we appreciate you have been part of our family for these years. :D - CE"
"@ATT this is tragic...I make have to make the jump to @115714 or @115725 🧐 who got the better deal for me? | @717742 Definitely we have the best deals, why don't you take a look in our website and the options available for new customers? Go trough this link to find the option that best suits to your needs: https://t.co/0zzgy1hdHv . - CE"
"You were of no help @115714. I will be going with another provider. | @715142 Hey there! As we can see, you are being assisted in our secure platform. Please access the link provided in the last interaction to keep getting assistance. -DM"
"Every since I updated this phone it’s been tripping wtf @115714 | @717744 Hello there! Please follow us at @sprintcare and send us a DM with more details of the issue you are experiencing at the moment, so we can further assist you. -DG"
@115911 still not understanding why my phone bill is so high and nobody can give me a legit reason why either .. I hate yall. Verizon I’m coming for you | @717747 Let's make sure your bill is reflecting accurately! Send us a DM so we can investigate those charges. *KeithM
"@115911 @TMobileHelp getting on a flight, how do I get the WiFi? Free | @717748 Hey awesome question, let's be your wingman(woman)! DM me here: https://t.co/DT7uvztAz3 *LeeLovelace"
"Still can't believe @115911 charge a $6.99 shipping fee when you bought a $1000 phone on their website! Unbelievable! | @717749 Hey, let's take a look at your order together! We definitely want you to have the best experience with your new iPhone! DM us and we can get started :) *TerriL"
"@115911 is #ridiculous! I don't usually complain, I'm very grateful for a lot of things, but they're customer service is awful... They put you on hold than hang up. They don't pay attention or acknowledge their 'notes'. And they LIE! I'll never go back. #disrespectful 😔 | @717750 Yikes! I am so sorry to hear this and I want to make sure you are assisted ASAP. Send us a DM here and we're on it. *ValerieP"
"@115911 is so weird.   I have a plan that's 6 months old.  Now I want to add an additional user and they're saying I need to pay more for my plan, double for the new phone, and a bunch of millennial features I don't care about.  Am I missing something? | @717751 We want to be transparent about your options as well as get you the savings. Send us a DM so that we can discuss in detail what's available. *KeithM"
I️ swear @115911 is a piece of shit!!!! And their customer service is the worst def probably going to leave @115913 | @700923 @115913 We are here for you and we're always ready to assist you. DM us anytime. https://t.co/lH0SH5fy2m *MikeRice
"@115913  I have had the worst experience at Riverton Ut T-Mobile. Credit card info lost, telling me things will be covered then having to pay more. I’ve been in the store 5 times in the last 3 days! No help at all.  If things do not get resolved I’m leaving T-Mobile. | @718101 @115913 I would love to work to get this resolved for you. This is not the experience we want you to have, let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
.@115913 instead of tutti-fruitting around you should make sure your employees are doing their job. | @155660 @115913 We strive for world class customer service and want to help in any way that we can. Please DM us: https://t.co/cuEwtd2epS *DanKing
@TMobileHelp what's up with service in 27410? Worked just fine up till this am. | @718126 Oh no! We want to make sure you stay connected to those who matter the most. Send me a DM so we can get to the bottom of this. https://t.co/cseyxpyzFm *VanityPena
"@115913 @TMobileHelp @115911 wanted to buy a new phone, was being assessed a "" support fee"" from your Annandale and Fairfax stores that wasted 1 hour of my time. I walked away from the fee fee.. disrespectful | @718127 @115913 We know your time is important. I would love to work on turning this around. Let's chat in DM https://t.co/7gT2t775m7. *StephanieGarza"
"Thank you again t-mobile for yet again living up to my expectations...which would be none. You send me a faulty replacement phone for a phone that should have been recalled for its issues... Now you want to send me the same phone yet again... Verizon I go. @115911 | @718128 Kenny, we want to make sure you have a working device stat! Send us a DM so we can help! *KittyG"
"Am I paying $120 every month for no service ? @115911 @TMobileHelp | @718129 That's a big concern, and I would be happy to investigate this further with you. Click my pic and shoot me a DM! https://t.co/4tHjtOQM3E *LaurenChan"
"Hey @115911 , I won #netflix for a year and now @116602 raised the price from $9.99 to $10.99... #whatdoido ? | @718130 Hey there, Joshua! Could you send us a over a DM so we can gather some details from you? *ElleA"
Fuck @115911 y’all ain’t helping me with shit | @718131 What can we assist you with? *KaeW
@115913 Mr. Legere do you have a moment for a question? | @718132 @115913 We're here to answer your questions! Shoot me a DM https://t.co/7gT2t6PtXx. *StephanieGarza
@115911 is really tripping on giving me my promotion for the Google Pixel. | @629243 Yikes. What's going on? Send us a DM with more information so that we can offer assistance. *JasmineS
"@TMobileHelp With TMobile One Plus, we get data and texting included in a visit to France, correct? | @291325 Great question! You sure do, and we can get you the specific details on that awesome feature! Send us a DM: https://t.co/xKrpoFD6ya We'll get that info for you! *ColleenLicudine"
"I am appalled. *Literally* every time I contact T-Mobile support, they fix the issue I contacted them about, and they cause two or more additional problems. How do people live with service like this?? @115913 | @412105 @115913 I want a total resolution for you, Rich. We're here for you and ready to dive in. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"Is @ATT still buying people out of their phone installment plans cause @115911 has been a nightmare these last couple months. I gotta get out! | @718134 Oh no! What's got you feeling that way, Torres? DM us here so we can make things right. We're here for ya! *BlakeT"
@115913 where can I get a T-Mobile pre paid to see how the coverage is here in WV since there is no store close if it works where I need it to I'll transfer 5 phones to your service and dump my 20 plus year relationship with dtv | @718135 @115913 Check out our prepaid plans through our website here: https://t.co/glis9XAol8! *MikeRice
"@115913 After a Tmo rep stole 2 phones on false lines and I spent 8 mo getting it fixed, sent you 2 emails that were shunted to ER...and been through 3 ER reps who don't put any effort out at all, maybe Tmo's next value add can be cust svc with a little integrity. | @718136 @115913 We always want to take great care of you, Nicole and make sure you're getting the best possible experience. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
@115911 @TMobileHelp I see an 8 year relationship going down the drain. Lying to get your customers in a contract...Tsk tsk tsk! @405652 looks like you were right!! | @718137 Yikes! This is not the #Uncarrier experience we want for you. Shoot me a dm for further assistance. :) https://t.co/Hch7N8hFAc *ConnieMixson
@115911 do you understand how frustrating it is to drop every single call I make? | @630361 Those awkward interruptions would be a pain to me and that shouldn't be happening! Send us a DM and let us know about a few recent experiences so we can figure out what's happening. *KeithM
BIG SHOUTOUT TO JENNIFER JACKSON @115911 @TMobileHelp for being such a rare gem and helping to resolve my issues! #truemagenta #customerserviceEXCELLENCE #TMobileMVP | @267414 You are so right! She is the best! I am so glad that she was able to not only take good care of you but to make you this happy! That is what it is all about! Get some much needed rest and thanks again for being part of the Uncarrier! *TreBrewbaker
"@115911 your service sucks ass ! I should have stayed w/ Verizon 🙄 | @620369 Having strong connection is important to me, Michelle. Let's take a closer look to see what's happening. Send us a DM! *RickK"
@115911 I’ve never had a worse network in my life | @718138 Oh no! I am so sorry to hear this and I want to make sure we assist you. DM us with more info and we'll be right with you. *ValerieP
@sprintcare @115714 thanks again for wasting more of my time!! Another 30 mins I won’t get back!!! 17 year customer same deal as a new one!  Hey @115725 @ATT do you all treat long term customers better than @115714 ?? #sprintdontcare #canyouhearmenow | @117001 Hey there! I'd like to work with you. Please send us a Direct Message to further assist you by this platform. -DM
"I get like 10-15 spam calls per day. Thinking bout changing my number but what good will that do! @115714 @115858 | @478039 Hey there! This sounds like something we need to look into. Please, send us a DM to further assist you. -MH"
"@sprintcare my mom lives in Taylorsville, KY by herself. She cannot place or receive calls. What is going on??? This is unacceptable. | @718254 Hello there! Please follow us at @sprintcare and send us a DM, so we can further assist you. -DG"
"@sprintcare #Sprint you lied about permanently removing a previously not-disclosed surcharge I complained about twice in October. Today I spent 26 minutes on phone unsuccessfully trying to remove it. Will try again tomorrow. With Sprint for decades, but not a happy camper now! | @718255 Hey there! I would like to verify this for you. Please send us a Direct Message to further assist you. -DM"
Only Sprint gives you Unlimited at the BEST price+Hulu #Sprint4NYC #HungryForHulu #SprintNow #iwork4Sprint @115714 @116447 https://t.co/LBQfs7zQOr | @718256 @163659 @115940 @97917 Team @116447 appreciates your feedback. We are here to help in any way possible.
Watch your @115714 account like a hawk! They tried to change my payment arrangement to the full amount-THEN they picked a random credit card saved on my account! Good thing I had the proof on @sprintcare chat. After 10 years with them I am cancelling both lines. | @718257 Good evening. I greatly apologize for any inconvenience. Please send us a DM so we can research this for you.
@sprintcare i need to file a formal complaint against you. How does this get done #pissedoffcustomer | @718259 This is not something we like to hear. What issues are you experiencing? Please let us know so we can assist you. -KW
"Anyone else sick of “customer service” reps patronizing you? Sorry to sounds shitty (not really), but I know more about your company and services than you do. @115911 | @118877 I am so sorry to hear this, Juan. We want your experience with us to be nothing but great. DM us here and we'll assist you ASAP. *ValerieP"
"@TMobileHelp the tmobile Tuesdays basic outfitters deal doesn't work, and they don't appear to have the items in the deal :( | @174708 Hey there Hillary! I want to make sure you're able to take full advantage of those T-Mobile Tuesday deals, DM me! https://t.co/c8WLj2ujg3 *JustinPhillips"
@115911 shame for lies when I signed up and shame again for not canceling two lines on my account that I never used after asking. Fix It | @718488 Yikes! We want nothing but to present you with the best wireless experience. Shoot us a DM here and we'll assist you ASAP. *ValerieP
@115911 this is a bunch of crap. I always have no service everywhere I go 🙄 smh. https://t.co/95w5Lz3Fu5 | @718489 We know how important it is to stay connected and we want to make sure you are. DM us here and we'll check this out ASAP. *ValerieP
@TMobileHelp I'm porting a number to Tmobile...how do I find out the status of the port? | @601764 Hey Eric I can take a look at that with you! Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone
"@115913 Customer for over 5 years and being content blocked on short code messages for over 2 months now. Is that how you take care of customers? | @276322 @115913 Let's get to the bottom of this and sort this block out for you, Ernesto. Please DM us; we're on this for you. https://t.co/lH0SH5fy2m *MikeRice"
@115714 I need help updating my address for my phone scheduled to ship out any day now | @467391 Please contact our Order Support Department at this number for assistance 866-789-8292 Monday - Sunday:8:00 AM - 8:00 PM Chat: 24x7. -GS
"@115913 T-Mobile reps lied to me on sign up and billing me for lines that I asked to be canceled | @718488 @115913 We're on this for you, Amber and we're ready to dive in to turn this all around. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 is it just my account or has three been a lot of Auto Pay billing issues over the last few months.  Its getting to where I may go back to prepaid when my S8+ is paid off, which sucks because I love being a customer. | @718492 @115913 I love having you as a customer. Let's get this resolved for you. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson"
"@115911 been giving me some shitty service lately 🙄 | @718493 Having strong connection is important to me, Lino. Let's take a closer look into your area and see what's happening. Send us a DM. *RickK"
"@sprintcare my airave 3 is only getting lte signal and not cdma , what do i do ? | @718682 Hello Sean, thank you for reaching out. Please send us a DM so we can further assist. -GB"
@115714 heeellllllpppppp. All I want to do is connect my new Apple Watch to cellular. | @718683 Hello! Follow us and send us a DM to address your concern ASAP! We'll be waiting for you. - CE
"@115714 Idk what’s going on over there, but stop playing with my service. My bill has been paid so cut it out | @168192 Hello, could you send us a Direct Message so that we could have some more information on this issue you are experiencing? Thank You. -AK"
Wow 5 lines for $100 #Sprint | @476209 Hey! Check more about this Plan promotion at https://t.co/hmK25IzMjF as well as some benefits this plan includes. -MH
Everything with @115911 us such a hassle holy fuck | @718708 Oh no! What's going on Amanda? We want everything to be easy peesy! *JasmineS
"I have been unable to make or receive calls or text since November 12. I have reached out via Twitter, Facebook, my T-Mobile, but no solution has been reached yet. It displays LTE with no signal bars in an area that should have 1 or two bars. @TMobileHelp @115911 https://t.co/MkhQUhmU8j | @123876 It’s absolutely CRUCIAL that you’re getting the connection you need to reach your loved ones! I rely on my signal on the daily so I truly know how important this is. Please DM me here and I've absolutely got your back on this: https://t.co/EoqAVShpFT *AustinWebb"
"@115913 My brand new Note 8 camera glass shattered for no reason. I didn't drop it, have the phone in a spigen case. I was horrified and saw that a lot of folks have had the same problem with S7 and now Note 8. What do I do now?
https://t.co/byYXiEp0wW | @718709 @115913 I want you to love your device, Karthik. We're on this for you and we're ready to dive in. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@239217 Fail. Website down last Tuesday.  This Tuesday coupon code is invalid. Your guest relations just tells me to contact @115911 (#647258).  #TMobileTuesdays https://t.co/Ec5PVGZ2eW | @704344 @239217 @115911 This code has now expired after 5am ET this morning. Let's take a look into options. Send us a DM. *JasmineS
"@TMobileHelp Hey #TMobile, driving on a US Navy military base in San Diego, CA, USA, get message on phone:  Welcome to Mexico!    What gives? | @718591 Hey David, shoot me a DM https://t.co/zMHlDmwgGJ so I can take a closer look at that for you, I got you covered ;) *VictorianLang"
"@115911 I have been a loyal customer for many years. However, I am starting to grow frustration with the slow data that I have been dealing with over the past few months. Can you please help me understand why the data has been so slow lately? #PR3480 @115911 | @718711 I would certainly feel the same way, and I want to make sure we get your connection back where it needs to be. Shoot me a DM, so I can look into the cause of this and help with a fix. *JPL"
"@115911 also when asking about the up to $650 payoff for switching, rep didn’t know much and said I had to pay extra per month to get this @TMobileHelp @115913 #falseadvertising | @718712 @115913 I absolutely want to straighten this all out for you and make sure your experience with switching to T-Mobile is a smooth one. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"I hope @115911 never contracts with @115817 again for letting my iPhone X get “delivered” to someone else. | @718713 I know you are looking forward to getting your new device and the important thing is making sure we get this fixed ASAP. Please send us a DM, so we can get right to work. *JPL"
@TMobileHelp how much can I get if I turn in a iPhone 6 (Verizon) if I get the iPhone X | @642922 You mean besides gaining the power of the UnCarrier network in the palm of your hand? Shoot us a DM and we chat! https://t.co/033FgbQAw8 *KyleVesely
"What’s weird is theres an outage with AT&T but I have @115911 and if my phone isn’t connected to wifi, I cant send or receive texts through imessage and it wont connect to any of my apps. 🤔 | @718714 We want to make sure your data connection is working as it should be. Shoot us a DM, so we can check into this for you and get you back up and running. *JPL"
"@115911 @TMobileHelp @115913 all lies https://t.co/Pn6og8voUd | @129242 @115911 @115913 I'm here to get this fixed, I'm confident we can find a resolution. Meet me in DM https://t.co/PbJEgtqanO *JeromyBingham"
why the hell does my phone not have service in a safeway in the middle of san jose @115911 👿👿👿 | @718979 Hey! Send us a DM so we can take a look at what we can do to improve your service! *TerriL
@115913 how is that I have jump on demand but they want me to pay $300 to jump. I've never had to pay before????? | @718980 @115913 You should have all the information. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"Hey @115913, a couple months ago I bought a device, intending it to be on JOD, but looking at my bill it seems to be JUMP Plus. What should I do? | @718981 @115913 Let's look into this with you. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
"@115911 I constantly have service issues at home and work, what’s the deal?? I can barely use my phone most of the day. | @718982 Hey Adam! We definitely want to make sure you're connected. DM us here with more info to assist you. *ValerieP"
@TMobileHelp my phone has had no service whatsoever for 5 and a half hours. What is going on? | @718983 Getting you the service you need on your phone is absolutely CRUCIAL to me! I rely on my signal on the daily and would be going crazy without it! Please DM me here and I’ve got your back on this: https://t.co/EoqAVShpFT *AustinWebb
@115911 just messed up B-I-G time #yallshouldfeelreallyreallybad 🤦🏾‍♀️🤦🏾‍♀️🤦🏾‍♀️ | @718984 What's going on?! Shoot us a DM here with more info and we'll assist you as soon as we can. *ValerieP
"@115911 - train your incompetent and lying so called ‘customer service specialists’ to understand that changing the facts and lying to the customers is not the best way to attract new and retain existing customers. | @718985 Deepak, what is going on here? We're happy to chat with you to make sure you are taken care of and getting the best Magenta experience! Please DM us so we can chat. *TerriL"
Why is @115911 service so horrible in Flagstaff!  @TMobileHelp | @292431 Oh no! Let's turn that frown upside down... meet me in the DM to talk coverage! (: *BronsonBarretto
"Switched to @115714 three weeks ago and now I'm wishing I hadn't. This has been one of the worst experiences of my life and nobody cares to help....  Getting ready to switch again. | @719041 We wouldn't like to see you leave. Please, send us a DM so that we can further assist you. -JA. https://t.co/rMApsV8PQY"
@115714 my service is acting up. I️ paid my bill in full. | @578969 Hey there! Could you please be more specific about the issue that you're experiencing? -DM
"Another positive experience with @TMobileHelp!  They are the best! | @719177 Only the best for the best! Thanks for those amazing words! We aim to please, so hit us anytime! https://t.co/n6tQTx28XN *OliviaStewart"
"I'm never usually a brat about anything but @115911 why hasn't  my Apple Watch been shipped out yet! 🙃 | @719193 Let's take a closer look at your order, Jamie! Send us a DM! *RickK"
"@AppleSupport @TMobileHelp what is happening to my phone. it’s not letting me type in a groupchat or even leave. (i am not kicked) helllp https://t.co/JBLJG1FYFk | @719194 Yikes, we can clear this all up... can you shoot me a DM! https://t.co/JPRc1xZFQs *LolaChu"
@115913 i changed from Simple Choice to Tmobile ONE per a sales associate offer to lower my bill n now the sales associate is saying he didnt know it expired when he offered and changed the plan so my bill will ve $10 more a month. | @719196 @115913 I want to make sure you're getting the best deal possible. Please send us a DM; we're on this. https://t.co/lH0SH5fy2m *MikeRice
It’s funny when my phone won’t load things. I can’t assume I’m on LTE or WiFi because @115911 and @10431 service is both the worst in the country. | @241619 Oh gosh! I am so sorry to hear that and want your service with us to be great! DM us here with more info and we'll take a closer look at your reception. *ValerieP
"@115911 my battery is getting weaker what should i do?  Galaxy' s7 | @446503 Charge it! :) 
Let's take a closer look at some options and go over some troubleshooting. Send us a DM! *RickK"
"I thought @115911 had the fastest 4g LTE service in America. I can’t Netflix and chill with this. On twin nem.  What’s good? https://t.co/mIkk9KQmFU | @719197 Allie, send us a DM and we'll make sure you can Netflix & Chill without worrying about buffering. We got you! *TerriL"
"So @115714 how will i get @115940 | @124216 Hello there! Please send us a Direct Message, so that we can further assist you. - RU https://t.co/rMApsV8PQY"
Will @115714 be selling the @213709 phone 🤔 | @632164 Thank you for reaching us out Brandon! So far we don't have any confirmation about the Razer Phone to be available with us... That doesn't mean we wouldn't like to! - FL
Fuck you @115714 ! Hello @115725 👋🏿 | @719411 Hey there! We'd be sad to see you go Jimmy! Please give us a DM so we look for the options available. - FL https://t.co/rMApsV8PQY
@115911 I dont pay 100$ a month to watch blobs... https://t.co/1Fg1soL8XQ | @719419 Let's check out what's happening with the quality of the stream. Send us a DM! *RickK
@115911 I hate you | @719420 Oh no! What's making you say this? We're here to assist you! Shoot us a DM with more info and we're on it. *ValerieP
"@115913 After speaking with 7 reps and two managers, my problem isn't solved and I'm about to cancel my 16yrs of service😤😤😤😤 | @719421 @115913 I truly want a full resolution for you here, Shakina. We're on this; please send a DM our way and we'll dive in. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp 
Hi i would like to find out when Newly Expanded LTE added to Extended Range LTE will become active around zip 58762, Upper North Central North Dakota. | @719422 Hey Quentin I can make sure you get the answers you are looking for. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone"
"When @115911 takes #familyandfriends discount to another level and adds a random stranger to my account and now I’m paying for Mrs.Carol’s plan. | @719423 Hiya, Daniela! This doesn't sound right! DM us so we can look further into this for you! *MelindaR"
"I swear @115911 has THE absolute WORST customer service ever! I don't recommend them to anyone. My bill is a higher amnt every damn month! Liars & scammers! | @719424 Nobody wants to see their bill going up without explanation so I definitely want to make sure we get this figured out. Hit me through DM, so I can get right to work on this for you. *JPL"
"Full bars but no service anywhere? Bye. https://t.co/oF3Fs6qMhr | @719427 Let's make sure you stay connected 24/7, Mishele! We have your back - send us a DM and we can work together to get you the experience you deserve. *TerriL"
"Hey @115911 you’re a piece of SHIT. | @719427 Hey there, Mishele. What's going on? DM us so we can talk about this! *MelindaR"
"@115911 how come when I go in the store to see about a new phone they want a $50 upgrade fee plus they want to charge me more then I would pay online? Been a customer like 8 years. #nonewphone #loyalty | @719430 Great question Jennifer. The upgrade support charge covers a new advanced SIM card; transferring data between devices, and specialized assistance selecting devices and performing upgrades Retail and Care teams. If you order the device online, you can move around the charge *RickK"
"@115911 ~we are on hold right now, waiting for a supervisor. When you decided to go paperless w/our bill, you have been gouging us w/extra charges that we didn't ask for. This is outrageous for your company to be ripping us off for years! How dare you treat us so badly! #TMobile | @719431 I need my bill to be accurate as well and definitely don't want you to wait any longer. Shoot over a DM and we can make sure this gets squared away. *JPL"
@115913 so I have only used T-Mobile forever.   How do I get my free Netflix?   Only for newbies? | @719432 @115913 You qualify with a qualifying T-Mobile ONE family plan that has taxes and fees included. Check out the details here: https://t.co/2ZXjV0kYJx! *MikeRice
@TMobileHelp sent a message | @661787 Hey! I will meet you in DM :D *EliseBlake
"@115911 how much would it cost to add a line? | @505235 This depends on the type of plan you'r eon, Ken. We can take a closer look and provide you accurate information! Send us a DM! *RickK"
@115913 John i need your help! | @719435 @115913 I can help with your T-Mobile services. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"honestly fuck @115911 and their bad customer service, i just had a CSR scream at me and my dad on the line. “recorded line” my fucking ass fuck them. i’m moving to @115714 | @719597 That is certainly not acceptable behavior and we'd like to find out more on what happened and also make sure we get whatever you called in for taken care of. Please send us a DM. *JPL"
"honestly fuck @115911 and their bad customer service, i just had a CSR scream at me and my dad on the line. “recorded line” my fucking ass fuck them. i’m moving to @115714 | @719597 Hi there! We would love for you to join the Sprint family. Save 50% of your monthly rates by switching to us. Go to https://t.co/9DVCZwuoCz for more information. -DC"
"@TMobileHelp i have an issue. Dm me back please. | @719599 Hey there Janessa! Thank you for reaching out to us at T-Force. I will be your #MagentaHero today and help you out with the issue you're having with your bill. What's going on? Btw, I love your cover photo! Did you take that?! *JubileeFong-Soon"
"When the manger isn't concerned you are about to cancel your service after 16 years  #Tmobile @115911 @115913 | @719421 @115913 Your experience is important to us, and we would love to keep you around. Meet me in DM https://t.co/jYNFEXxh3c *CarmenSipes"
"@115911 so wait, do we all get coverage in Mexico and Canada? Or do I have to buy a new dealio. | @719600 Awesome question, Miles! Send us a DM so we can look into this further for you! *MelindaR"
@115913 I was trying to get acct info but reps tell me there is a password on my account that I don't remember adding to the account. Can this remove online? | @719603 @115913 We want the best in security for you while making this as convenient as possible. Let's cover all our options; please DM us. https://t.co/lH0SH5fy2m *MikeRice
"@115714 please fix your towers at chillicothe, Ohio 45601. My family and I pay hundreds every month and somehow LTE doesn’t work 1/2
#sprint | @719650 Hi there! We saw your Tweet and we would like to help. Please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
"@115714 do you not do contracts or contract discounts anymore for upgrades? | @719651 Hello there! Now, we have Sprint Flex, the flexible way to upgrade or own your phone, please visit: https://t.co/OUuxiKB48h to learn more. LM -."
It's pretty ridiculous  that this is the 3rd Samsung J7 I've had on the last yr and it has been nothing but problems and that @115911 can't help me out so i have to go and pay for ANOTHER replacement that will crap out on me again 😡😡 | @499019 Hey! There is always something we can do to help out! Can you send us a DM so we can take a look at what's going on with your J7? We have your back. *TerriL
"@TMobileHelp I'm really disappointed in your customer service right now #nothappy | @456349 Send us on a DM, Let's get this fixed! *KatGrisham"
@115911 I am current sprint customer and wanting to switch two lines for my parents and I see 55+ 2 lines for $60/month is that correct? And can I open line over the phone? | @719767 These are some great questions! Send us a DM so we can talk more about your options! *MelindaR
"@TMobileHelp my Moto z2 force randomly gets really hot and then reboots, sometimes it just locks up completely and reboots. What should I do? I've tried factory resetting it and it still does it. | @719768 It’s CRUCIAL that you have a great working Moto z2, and you’ve got the right team to get to the bottom of what’s going on! Please shoot me a DM here and I’ve got your back on this: https://t.co/EoqAVShpFT *AustinWebb"
@117543 Is it possible to improve connection in Eugene Oregon? 3rd largest city in Oregon and very spotty service besides a few parts | @719839 @117543 Coverage is a huge part of being able to utilize your service. Send a DM so we can check this out. https://t.co/plE6XCdHhz *CharlesOpacki
"@AppleSupport y’all gotta do better @sprintcare @115714 @2928 https://t.co/75h1ttlmog | @719886 Hey there! We would like to look into this for you. Please, send us a DM. -MD https://t.co/rMApsV8PQY"
"@115714 fraud!!!!!🤡🤡🤡🤡🤡 | @719887 That's not the way we want you to feel about us. Are you experiencing any inconvenience with your Device or Account? Please, send us a DM with your issue. We'll be more than glad to assist you with it. -LR. https://t.co/rMApsV8PQY"
"@115858 @AppleSupport @115714 @sprintcare I've updated my iOS and reset my phone multiple times, however I only can imessage on WiFi and service says searching. How can I fix this issue? https://t.co/3qGfP2z3GQ | @719888 Hi there! This reason is concerning to us. Please, provide us with your nearest cross street and ZIP code so we can look into this for you. -GM."
@115714 when y’all coming to SD. I can’t get nothing here. Hellllllp | @719890 Hello! That does not sound good. Send us a DM with a more detailed explanation of what you are experiencing. - LR
"#Sprint is the absolute worst.. it takes like 4 years to load anything on LTE 🙄🙄🙄😠 | @719891 This is not the experience that we strive to provide. Please, send us a DM so that we can further assist you. -JA."
"@115911 I switched to ur network but I got an att note 4 so no band 12. Any way I can trade my phone and some $ for a t-mobile note 4? | @719898 Lets find the best way to optimize your trade-in, Vasilis. Send us a DM! We're here for you! :) *RickK"
"@TMobileHelp Want to note that customer rep ""Asheli"" fails at their job as support staff. Did not bother to do due diligence and review my account. Spoke like a robot ""the system is automated"". Condescendingly offered to send me a text to explain kickbacks. | @719899 Oh my! This sure isn't how we want you to feel after a call with us! Send me a DM so I can help! *JessicaBrenhaug"
"#tmobiletuesday suck. Not everyone has a baskin robins around them. I wish I never left @115714 cause @115911 service sucks. So spotty | @719900 Having strong connection is important to me, Dan. Let's take a closer look to see what's happening. Send us a DM! *RickK"
"#tmobiletuesday suck. Not everyone has a baskin robins around them. I wish I never left @115714 cause @115911 service sucks. So spotty | @719900 We would love you to form part of our Sprint Family once again. If you have any question about any plan or promotion, don't doubt to send us a DM with your inquiry. -LR. https://t.co/rMApsV8PQY"
@TMobileHelp I sent you message | @259691 Thanks for the DM! I will meet you back there right away Kyle! *BrendanLee
"@115911 my upgrade eligibility comes around in January but my phone is
F. U. B. A. R. 
What to do.....
 #sadface | @720036 Making sure you have a working device is definitely something we want to help with. Please send us a DM, so we can assist. *JPL"
"So I would just like to say that the people at @TMobileHelp have been phenomenal at helping me with my phone problems. I can't really say that about the actual in store employees I encountered today but hey you win some you lose some. https://t.co/nkdkZe3sId | @679233 We always got you, fam! We also love us some Zack Morris gifs ;) *SoRaYi"
"We all got questions for @115714 https://t.co/hEEoWZ4DPD | @720061 Hello there! Questions? You’ve come to the right place. Please, let us know! - RC"
"@115714 getting really disappointed with this company after 10 years of be part of them. I has been waiting around a month to get a situation solve. Any high supervisor that can assist because anyone from Customer service can assist me. Really sad for that. | @720062 This is not the experience that we strive to provide. Please, send us a DM so that we can further assist you. -JA."
"@115714  @116062 shame on you for tricking my father in law into a contract, then after he cancelled slapping him with a $1000 plus fee even after the phone had been returned! Hoping you will make this right. | @619948 Hello there. It sounds like something we need to look into. Please get him to contact us about this matter, so that we can review the case. -OM"
"@sprintcare I haven’t had cellular connection in about 4 hours here in Houston | @720063 Oh no! This concerns to us. Due to character limitations, please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
@TMobileHelp Please check your DM’s 😊 | @343155 Checking DM right now! Thanks for your patience with us and reaching out! https://t.co/jg1YyB1ZS7 *CherneilRandolph
"@115911 y’all needa fix my phone dumb bitches | @517805 We're glad to help with your phone. Send us a DM, with what's going on, so we can assist. *JPL"
"@115911 I can not believe after being with T-Mobile for over 10 years, the customer service I have received today is astonishing & horrible! I will be switching services tomorrow! All the issues with your service and phones is unacceptable! | @720138 Alex, I am terribly sorry to hear this. Your experience with us is very important and we want to make sure you are assisted. DM us here and we'll check this out. *ValerieP"
"@TMobileHelp how easy would it be to transfer 3 lines from @117735?

Right now I spend about $330 a month and travel internationally. | @684090 Oh it's super easy! DM me chat about making the switch :) https://t.co/jaHSC7DwkH *JacintaJenkins"
@TMobileHelp #TMO coverage along US RT 250 between Wheeling WV & New Philadelphia OH is just BAD!!! https://t.co/Y2G4l5jtOv | @434340 Staying connected with your friends and family is super important. Send me a DM! https://t.co/HbdADi3eov *HumeiraPatel
"@TMobileHelp 

what is a DM | @578373 A DM is a direct message. You can click on my picture from my prior message so we can lend a hand. *CharlesOpacki"
"Do y’all think I shit money ? Charging me every fucken two weeks & my phone got disconnected AGAIN ???? Fuck y’all @115911 | @720502 Oh, no, babes! We want your experience with us as flawless as your makeup. 💘 Send us a DM so we can get this sorted out! *TarynS"
"@115714 @sprintcare Bought phones from a Sprint customer who said phones would be unlocked & only 1 is unlocked | @720512 Please send us a Direct Message, so that we can further assist you. - LS"
@TMobileHelp I have a question about my iPhone preorder | @216681 We can totally answer any questions you have on Pre-order! Send us a DM! :) https://t.co/pNQZQpN77z *CourtneyWest
"Hey @115911, I live in MA where the power is largely out and have NO data on TMobile. Using BF’s ATT phone as hotspot. Pretty sad. | @720632 We realize how important it is to have the service you need, K. Please DM us. We're happy to help you. *GiselleM"
"@115714 got GREAT customer service from Marsha at your Belvedere Sq Baltimore store, you should be promoting her | @720643 @720643 - We are happy to hear of your positive experience with us. Thank you for choosing Sprint :-D -LG"
Hè @115911 @TMobileHelp mijn contract bij @19143 loopt 11 december '17 af. Volgens mij kan ik een overstap al bij jullie regelen toch? | @720681 I’d love to go over your options! Send me a DM so we can help! :) https://t.co/eiqro2hcq1 *KyleSaragosa
70 MISSED TEXTS!! LOST OUT ON $THOUSANDS$ OF DOLLARS!! THANKS A LOT @115911 👌🏼👍🏼 #hate… https://t.co/l8WhfXqk6o | @720683 Yikes! We certainly don't want you missing out on $$! Send us a DM so we can get this turned around! *ElleA
I’ve called T-Mobile 3 times and they can’t fix my payment method please help me #IphoneXPreOrder @TMobileHelp @115913 @115911 | @720823 @115913 We are here to help make sure this order is taken care of. Send me a DM https://t.co/PbJEgtqanO *JeromyBingham
@TMobileHelp is there service issue in NH this morning. No text or calling capabilities | @720824 I want to make sure you can stay connected with everyone! DM for more help.  https://t.co/JP7aKumWOa *AlexGreen
"@115714 wtf y’all on tonight man | @720885 Hello there! This concerns us and, we'd like to assist. How can we be of assistance today? Please, let us know. - RC"
"I have no service in a 25 miles radius of my apartment, but I love how @115714 claims there's full coverage here. Bullshit their within 1% of Verizon. I rarely had more than 2 bars of service when I was in TX, ND, OK, MA, CT, GA or PA. | @720886 Hello! We're happy to help with this. Please, follow us and DM us with exact address to check this for you. -IG https://t.co/rMApsV8PQY"
@TMobileHelp @115911 Why are the taxes and fees so high when upgrading to the Note 8 or any other newer phone? | @720981 Let's chat in the Dms https://t.co/sBIVWmm6X2 *EddieGough
".@158861 & @115911 I'll have to pay deposit on 2 phones. LG the V30 is crap. Don't care what anyone says. Tmo I'm almost over us. 7/7 | @341943 We wouldn't want you going anywhere, Traci. DM us. We're happy to address your concerns. *GiselleM"
@115911 I saw you changed your plans - will you still have the $50 one or has it been bumped up? | @641320 Hi there! What type of plan are you looking for? Send us a DM so we can go over pricing details! *ElleA
@115911 We got hit with some hard winds last night powers out in a few places are towers down? services is less than normal. | @115914 We appreciate you reaching out to us here. We're happy to help with your service concerns. Please DM us. *GiselleM
Do @115714 even have live agents | @436112 We do have live agents here at Sprint. How may I be of assistance to you today? DS
"Don’t you love waking up to a call from @115714 saying you owe 263 dollars?!?!?!?! Nope not today Satan | @720997 Please send us a Direct Message, so that we can further assist you. -GS"
@115911 Can you give me a deal I can't resist on a iphone 8plus if I trade in my Samsung galaxy 8 am already with yell | @721056 Great question! You can always trade in your device to upgrade! DM us so we can chat about some options! *ElleA
"@115911 Does Tmobile cover the early term fees from Sprint if I move a couple lines over ? | @721057 Yes, we have a few options Joel. Send us a DM and we'll give you all of the details. *KaeW"
"lmao they absolutely did THANKS AGAIN @TMobileHelp | @436263 Save your scream for Halloween!! Please DM me, I'm eager to help! https://t.co/n6tQTx28XN *OliviaStewart"
@115911 I guess I'm going to be forced to go to iPhone I'm not getting text messages from my gf on a constant bases #Note8fail | @307605 Hi there! We're happy to check into the issues you're having. DM us. Our swing by the link here ... https://t.co/Nr4QUs7AfR
.@115911 ur hotspot internet box doesnt work anymore it keeps leading me to a site where it says log in but i never logged out... | @348021 Shoot us a DM here and we'll check this out for you as soon as we can! We've got your back! *ValerieP
And @TMobileHelp https://t.co/jvVHlFOwNh | @720050 Let's get this noted what you're trying to return! Meet me back in the DM's! https://t.co/YIQqqAAINS *EmilyC
Black Friday Deals? @TMobileHelp @115911 | @721191 No news yet but it will be launching soon. I'm very excited to see what we'll have! Stay tune to https://t.co/9cBIeO8j44 *PoxMaphixat
"@TMobileHelp Having issues in 78640 tonight. LTE won't register and HSPA+ is overloaded, which tells me others are having same issue. Have tried re-registering, rebooting, and toggling airplane mode. Any known outages? | @721192 Hey there Brendan, Thanks for reaching out to us today! Are you able to tap the link below for me so I can look into this?

 https://t.co/xKtJVNqc2V *PrakashP"
"@sprintcare getting annoying when my password doesn't work, and I have to set up a new one twice just to get in, and now I can't update my address... why is your site such crap, and you're a cell service company, it doesn't make sense. | @721226 Hi Alexandra! Are you receiving any error? -CL"
@115911 my phone just got cut off cause your prepaid bill pay site is down. WTF!!! | @721386 Whoa! This is not the experience we want for you! Please send over a DM and let's get that all sorted for you! *BrookeK
@115911 #ServiceDown #frustrated https://t.co/BmwMlAexUJ | @721387 I know you count on us to keep you connected. Please send us a DM. so we can check into this for you. *JPL
@115911 @TMobileHelp Please get your affairs in order. It’s hard to resolve issues when your call center associates are in the Philippines! | @695822 Hi Donald! All reps are trained to provide excellent customer service. I'd love to help! Shoot me a DM https://t.co/dzjAJQjMJ7 *SoRaYi
"So @115714 say we are 1% within the other guys ...... my 1% feel so far sometimes !!!! | @721604 Hey! Are you experiencing any issues with the service? Give us a DM and let us know, we'd be glad to assist you! - FL https://t.co/rMApsV8PQY"
"@115714 YOOO MY STUFF ACTING DUMB 😒. I cant use my internet. Fix the tower or sum dawgg | @721605 We certainly want to get you the service you deserve! Please, send us a DM so that we can further assist you. -JA."
@TMobileHelp  please do something about this issue with the payment system. I need my phone on!!! | @721386 Oh Dear! Let's get your services restored buddy. Shoot me a DM. #GotYourBack *KimM
"Ugh. @115911's website is always down, I swear. The fuck do ya'll be doing? Always fucking up and shit. Either ya'll need new computers or a whole new staff. #annoyed 😡!!!! | @550775 Hey Paku! We  want to make sure you get the assistance you need! Send over a DM and let's get started *BrookeK"
"@115911 any Black Friday deals this year? | @721630 Great question! I just replied to your DM, click here: https://t.co/xKrpoFD6ya  to reply back to me! See you on the other side! *ColleenLicudine"
"After hours of talking with @TMobileHelp , we finally figured out what was wrong and my order is officially though . Huge relief 🙏 | @721631 Hey hey! I'm glad we've gotten you sorted! Thanks again for reaching out! 👌👌 *JoeR"
@TMobileHelp Eddie Jackson helped me so fast and so easy this is why TMobile is the best company in the world | @323646 WOW!!! Thanks for showing my teammate some love here. This is why we do this every day and night. For great customer experience just like this. °˖✧◝(⁰▿⁰)◜✧˖°. Let us know if you need anything else. We're just a dm away! *PoxMaphixat
"@115714 I tried to return my "" leased"" phones to your store, you won't take them, then bill me? | @721869 Hi! We would like to look into this for you. Please, send us a DM. -MD https://t.co/rMApsV8PQY"
@115714 @ATT who has cellular service working on the west side Puerto Rico? When will services be back to 100%? #helpPuertoRico | @721870 Hi there! Our network team is working diligently to get service restored around all affected area as soon as possible. Check out our Community for updates and helpful links: https://t.co/az1EInm9N8 . Thank you for your patience. - JL https://t.co/rMApsV8PQY
Why do I pay monthly for insurance for my phone and still have to pay $200 out of pocket for a replacement phone???... Like why @115714 | @721871 We'd be glad to explain in detail how this works! DM us for more information. -AC
"@115714 take a trip out in the countryside. | @721921 Hey Dewey, We are here to help. Could you elaborate some more so we can further assist you. -AH"
Never choose @115714 | @721922 Hello there! Is there anything we can assist you with today? Please let us know. We're always here eager to assist. - KP
When @115911 says their going to slow your data they really do.. I️ can’t even get a YouTube video to load😕 | @722130 Hey there! Let's take a closer look at what's going on for you! Send over a DM to get started! *BrookeK
@115911 fix my coverage | @476378 We're happy to help out with this but will need more information. Send us a DM with more details so we can assist. *JPL
"@115911 ~it's late. I will get back to you after I receive my 2yrs worth of bills. When you went #paperless, it wasn't for the #environment, it was to rip #customers off... By mysteriously raising the bill without notice. Shame on you #TMobile #ShameShame... | @719431 Paperless certainly doesn't mean you don't receive a copy of your bill, Susie. We are glad to help you get this taken care of if you send us a DM. *JPL"
"@115911 ~so I finally spoke to a supervisor (Rhonda/in the US) tonite. She advised me she had no phone number for corporate, but gave me an address. I also asked for 2yrs worth of bills, so I can see how badly you've been stealing our money. It's a travesty! #TMobile is awful!☎ | @719431 Whoa, Susie! This is not the experience we want for you! Please send us a DM and let's get to the bottom of this. We are here for you! *BrookeK"
"@115911 T-Mobile pretend it's a response comm membr. But I canceled T-Mobile contract two years ago. Paid off balance. Last bill on my credit report.  Paid off the bill.T-Mobile refuses to delete it from my credit report affecting my ability to buy a home. How is that fair? | @225494 Hey there, April! Send us a DM so we can talk more about this! *MelindaR"
"@TMobileHelp where’s my money | @223220 Hey, Paola! I would love to check things out, shoot me a DM, so we can chat! https://t.co/s9b5I4qxPp *JamiePitcher"
@115913 what does a long time customer need to do to get a free cheap phone mine went out cant afford new one?? | @722455 @115913 A working device is a must! Especially for a long time customer such as yourself. Send me a DM so we can look into options https://t.co/PUCbqyZK4U *RachaelTansey
@115911 @115913 is there coverage near #OldFaithful geyser in @98604 | @722456 @115913 Talk and text may be available but LTE will be limited. Check out our coverage map here https://t.co/h0x0QXlJWe *RachaelTansey
"@115911 @TMobileHelp @115913 I am very frustrated with T-Mobile customer service, especially as a new customer.  I am constantly getting the run around from customer service and the store where I️ bought my device. All I️ want is for a simple billing issue to be resolved. | @722458 @115913 Rest assured, you've come to the right place. Billing is our specialty. Send me a DM and tell me a bit more about what's going on so we can help https://t.co/PUCbqyZK4U *RachaelTansey"
"Well guess it's time for me and @115911 @115913 to part ways..its utterly ridiculous how much you want me to pay to restore my services on to bigger and better things #Verizon #Sprint which one 😏 | @673323 Hey Tascha! It'll be great to have you joining the Sprint family. Please, take a look into this outstanding promotion: https://t.co/gbN1RsoAV8. Switch to Sprint and get FREE unlimited for 1 year! Also, you can check more of our amazing deals here: https://t.co/0zzgy1hdHv. =D - RC"
Well guess it's time for me and @115911 @115913 to part ways..its utterly ridiculous how much you want me to pay to restore my services on to bigger and better things #Verizon #Sprint which one 😏 | @673323 @115913 We want you to stay! Please send us a DM so that we can check out your billing with you. *CassyFitzgerald
@TMobileHelp hi!! Do you guys do screen repairs for phones on your plan? | @722742 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
@TMobileHelp Been with T-Mobile for 4 years with the same number. Recently been working in Canada and two days ago you decide to cancel my phone number due to excessive roaming.  Currently have One + International on my plan to prevent such situations. Please help. https://t.co/9DqAu7DH28 | @722743 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
"@115911 why does your service suck?? I have full bars 4g and it isn't working like it should 😠 | @722744 Uh oh, Spencer! Please send us a DM and let's get to the bottom of this for you. We are here to help! *BrookeK"
"@115911 I have an iPhone 6S & want to upgrade to the 8 Plus. How much would that cost? | @610992 Hey there, Dani! Send over a DM and let's take a look at your account! We are happy to help! *BrookeK"
"@115714 8 months after i paid my leases off, im still being charged. Who is going to fix this? The support staff is lacking to say the least | @722757 Hi shawn ward! Can you send me DM so that I can verify what's going on with your leases? -BJ https://t.co/rMApsV8PQY"
"Need a Logo Design? please visit this link.
Portfolio Link :     https://t.co/LWnmuKX58F
Fiverr Link    :     https://t.co/ysIXDaVhFI https://t.co/M1mnxAahVD | @722868 Uh-oh! That's not what we like to hear! Shoot me a DM  https://t.co/oJwi530Mfi *KiaWashington"
"Need a Logo Design? please visit this link.
Portfolio Link :     https://t.co/LWnmuKX58F
Fiverr Link    :     https://t.co/ysIXDaVhFI https://t.co/M1mnxAahVD | @722868 Hey there :)  I just wanted to take a moment and check back with you to see if you needed anything further? *KiaWashington"
"@689994 @TMobileHelp What a disappointment Basic Outfitters was. My original code didn’t work. Emailed BO support and they sent me a code that only gave me $10.50 discount LOL. Not just me, but tons of people on T-Mobile reddit getting shafted this past #TMobileTuesdays https://t.co/uqLp0J6LD9 | @179031 Uh-oh! That's not what we like to hear! Shoot me a DM  https://t.co/oJwi530Mfi *KiaWashington"
"Ah, that fateful time of the month when @115911 throttles me and my phone turns into a useless paperweight because I can't do anything at all with it. | @145023 Whoa, Anthony! We want to make sure your services fit you! Please send over a DM and let's take a look at your options. We are here to help! *BrookeK"
"ive been with @115911  for over 10 years ago, with my parents then on my own. I recently got scammed and lost alot of money and my bill also ran up to 700. I enlisted tmobile help and sad to say but they were no help at all. I'm truly very disappointed. time for anew carrier | @722869 Whoa, Keshlamoya! This is not the experience we want for you! Please send us a DM and allow us to make things right! We are here for you! *BrookeK"
@116447 @sprintcare @115714 I've been lied to and screwed over by Sprint more in the last few days than I have been by any company in my entire life. Noone seems to be able to solve my issue. Guess I should just switch to @115725 or @115911 | @305855 We would be happy to assist you in taking a look at your options! Send over a DM to get started! *BrookeK
@116447 @sprintcare @115714 I've been lied to and screwed over by Sprint more in the last few days than I have been by any company in my entire life. Noone seems to be able to solve my issue. Guess I should just switch to @115725 or @115911 | @305855 You will contacted today. Team @116447
@115913 https://t.co/FP4PzB9W0u | @138054 @115913 Hey! We've got your DMs and will be replying ASAP
"@115714 I got an order number but no tracking number for my phone. | @723022 If you have questions or concerns regarding your order, 24 hour Chat assistance is available at https://t.co/RDgqxv7W9w. -GB."
"@115714 I got an order number but no tracking number for my phone. | @723022 You will receive a shipping confirmation email informing you of the specific carrier used for delivery, as well as a shipment tracking number for your order. Your order is not complete until you receive this email. -GB."
"@115714 I got an order number but no tracking number for my phone. | @723022 Hi! 24 hours after you successfully place your order, you can track its status online using the order number provided on your order confirmation email. -GB."
@115714 got the worst LTE service shit stay on 3g so much aint no point in payin for unlimited data cant never use my shit I HATE SPRINT LTE shit pathetic | @221558 Let's check on that services for you. Please send us a DM to further assist. - EG https://t.co/rMApsV8PQY
Who has better phone service for iPhones @115911 or @115714 🤔 | @723023 Sprint! Hands down. Trust me. - JM
"@125241 NO ENTRAN LAS LLAMADAS A LOS TELEFONOS DE LINEA TERRENAL. Cuál es la excusa ahora en el servicio? | @118439 Por favor envíenos un mensaje directo con sus cruces de calles más cercanas y su código postal, para poder ayudarle más. - GV"
@115913 After 5 months of @115714  we’re headed to @115911 . Sprint can piss off. | @723024 We'd hate to see you go! Give us the chance to change this situation. Why do you want to leave? - EG
"@sprintcare Hey sprintcare!  Have a joke for you. What did the sprint customer say to the other sprint customer? ....NOTHING BECAUSE THE SERVICE WAS STILL DOWN! | @675163 Please send us a Direct Message, so that we can further assist you. - JM"
"@sprintcare I'm getting texts 12 hours or more late. Especially group texts. What do I do? | @289285 Hi there! Can you send me a DM so, that I can verify what's going on? -BJ https://t.co/rMApsV8PQY"
@115911 So I guess going over my 6Gig limit means I get NO data serivce? Good job guys. | @723051 We appreciate you reaching out to us here. We're happy to check into your data concerns. DM us. *GiselleM
@TMobileHelp I found t-mobile phone. How can I get it back to the owner? | @723052 You're an angel Paul! Meet us in DM: https://t.co/AsNixOq0xa *SekiaSmith
@115911 @115913 just wanted to tell you worst customer service. | @723053 @115913 Hey Dan! What's got you feeling this way? We're here to help however we can. Send me some details in a DM https://t.co/PUCbqyZK4U *RachaelTansey
"@115911 very disapointed with your customer service !!  Ongoing billing issue for last 3 months and still no help !!  10 years + might be time to find a better carrier !! | @230596 That's quite a while to be contacting about the same issue and your time is valued. I would be concerned as well so, let's get to the bottom of this! Send us a DM so we can assist! *KeithM"
"@115911 and @4305 down at the same time... Perfect 🙄 | @723253 What's going on with your service, Moe? We're here for you and would love to help! DM us here with some details so we can take care of you. *BlakeT"
"@115911 cracked my screen last night 😭, any suggestions on if I am eligible for an upgrade? | @723274 Ouch! We can definitely see what your options are. DM us. *GiselleM"
I enjoy my commute to work when my music stops because @115911 has such terrible service #buildmoreantennas | @723275 We definitely don't want the music to stop for you Chris! DM us and we'll take a look at whats going on. *MelJ
"@115913 really annoyed with @115911  and their lack of competence with my order!!! | @723278 @115913 What's going on, Josh? We've got your back and will make sure everything is in order. Send me a DM with some details, please https://t.co/PUCbqyZK4U *RachaelTansey"
@TMobileHelp What is going on?Internet upload is way too slow in my area this AM. Same thing with my husband's phone too. https://t.co/Rh4ijbBhL1 | @723279 Oh no! Send me a DM https://t.co/so3NREySxr so we can figure out what's going on! *ChrisScott
"So @115913 said digits was free, so I signed up... Guess what I see on my bill today🤦🏻‍♂️. Disgusting false promo! | @708597 @115913 We want to make sure your bill and plan is correct. I'll meet you back in DM now. *CassyFitzgerald"
@115913 will you be carrying the razer phone | @723280 @115913 No news yet! Keep an eye on the newsroom here: https://t.co/Rs7ud2PYPg for new devices coming our way. https://t.co/EdLkYIfmTn *MariahDaigle
"@sprintcare how do I get signed up for the Hulu special? | @723341 Great Question! You can sign up for Hulu trough this options : Online at https://t.co/9iQNtDIXhz , Chat with us at https://t.co/6pfcByi97Q Go to https://t.co/8RFZdN4gxv and beginning 12/8/17, in a Sprint store.  1/2 -AF"
"@sprintcare how do I get signed up for the Hulu special? | @723341 After signing up, you'll get a text message with an activation link, where you can complete the subscription process. 2/2 -AF"
@115714 why do ya'll make it so difficult to pay my bill every month? | @723343 Hey Jay! What seems to be the issue? Let me help you! -ND
@115714 @sprintcare are thieves! This has gone on for wayyy too long and they refuse to credit what they overcharged us and want us to pay 1000 for two months!!!!! | @447647 Hi! Please send us a direct message for us to review this with you. -Resolution Sup TM
Everything about you @115714 @sprintcare i despise. You make my life harder than it actually is. May you rest in shit. | @723344 We always want to exceed your expectations We will be very happy to assist. Please send us a DM if you are seeking assistance.
"@116447 Hi I called sprint corporate. I have a concern is there a way you can contact me. | @723345 I'm w/Team @116447 & here to help. If you have questions about your Sprint svc, we'd be glad to help. Please DM us. https://t.co/Tdfh8904ec"
"How do we activate this / do this as @115714 unlimited customers now? Two lines, 1: iPhone 8 Plus Unlimited & 2: iPad Pro 2017 Unlimited https://t.co/hhDbkvidRA | @277120 Good morning, please visit https://t.co/jynCKmEl7R for all the details."
"@sprintcare is there something going on in 75248? Mine, husband, and friend’s signals keep going in and out at the same time | @723474 Hey there! Thank you for reaching out to us. We'd like to help. Please, give us a follow and send us a DM for further assistance. -MK"
"Hey @115911 I got a call from a rep to expect another call Friday for a special promo offer - is this legit or a scam? Thx | @723699 Hey there, Doctor Jay! Send over a DM and let's take a look for you! We would love to give you the best deals, but also  make sure your account is safe! *BrookeK"
"Wow @115714 couldn't care less about current customers only deals for ""new numbers"" sad | @156678 We strive for the satisfaction of our customers. Not all promotions work for every customer's account. Sometimes we run promotions for people that are not even customers yet, however, we can assure you, we have new promotions coming up all the time. Please send us a DM. -AG"
"Thankful my entire family is on a @115714 plan. The lack of service allows us to actually pay attention to each other. | @723703 That's not good to read. Please, DM us to review your situation with the service. - GS https://t.co/rMApsV8PQY"
@sprintcare my LTE coverage is super spotty lately. I have to manually switch to 3G constantly or put my phone on airplane mode. Any help please? | @723706 Please direct message me or at least let me know what type of phone you have and the current proximity of your location. -MB
"@sprintcare my LTE coverage is super spotty lately. I have to manually switch to 3G constantly or put my phone on airplane mode. Any help please? | @723706 We actually had a podcast on the Network Improvement.  This is a HUGE deal to Sprint, and we are planning on the BEST.  If you review the website, (you will see) our dedication to the Network and the service we provide you! -MB"
"Thanks @sprintcare for once again giving me terrible customer service. Ready to switch back to AT&T | @344994 Hello there Mary! We would hate to see you leave being such a loyal Sprint Customer. We apologize if you received poor customer service, but we assure you we do care and would like to address any issues you may have. Please send us DM with details of what exactly is going on. -DD"
It’s crazy that I pay good money to @115714 for my iphone7 but they can’t fix the fact that my account can’t make outgoing calls. It’s been a week and they still want me to pay my bill for an account that doesn’t work. Hours and multiple trips to their store for nothing!not happy | @723707 Hi there! Can you send me a DM? I'd like to take a look at your concern. -BJ https://t.co/rMApsV8PQY
"@115911 Help. Have tried for a couple months now to get a solution that will allow me to access my server via GOTOMYPC on cell service. No problems connecting through wifi. Plz advise. | @723728 Steve, we're totally here to help. Send us a DM and we've got your back! *KittyG"
"@TMobileHelp so an agent in store made an unauthorized change of a name on an account and due to such although my last 4 digits are on the account still and I initially opened the account. I can't get help. Great. Smmfh. | @177240 Oh no! Shoot us a DM, we are happy to help ! https://t.co/1ocOwOpmDJ *TaylorMichaels"
@TMobileHelp hi I received my new iPhone X and I wanted ETF reimbursement what’s the latest I have to turn in my old device? | @241498 Congrats on your new iPhone X!! Send me a DM and we can take a look at your reimbursement specifics :) https://t.co/jPSwKnAg0l *HarleySumida
"@TMobileHelp why is my LTE slow? I got 6gb and I haven’t used them all. I’m located in Granda Hills California. | @259316 slow speeds are the worst! Let's get you patched up, DM me!  https://t.co/ezZMoc7QXB *GraceFranco"
@TMobileHelp what stores got the iPhone X! | @275817 We can get you that iPhone X ordered right here! Send me a DM for details! https://t.co/iUlnGXy3Ha *VinnyFrancisco
@115911 customer service sucks (SERIOUSLY) I️ highly don’t recommend them. Every time I️ have a problem I️ have to go through corporate to get it done. 🤦🏽‍♀️ | @671037 T-force works for you! Rest assured are only a DM away ! *TaylorMichaels
"@TMobileHelp @115913 i need to unlock my iphone x, please help me submit the request. | @362519 @115913 Let's look into to this together. Hit me up in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
Jodi from T-Mobile store #5707 refuses to sell me iPhone 8+ as she was holding it for another customer. When I called they were not ready to reserve it for me @115913 @115911 #discrimination | @723735 @115913 We absolutely want you to be able to get an iPhone 8+. I'd love to chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza
I love @TMobileHelp! They're always so kind! | @287175 Thank you for being an awesome part of the Magenta Family! #UnCarrier *Rosalyn C
"@115714 I need every bill for the next 6 months to be free out of all the shit y’all have done | @724021 1. Visit https://t.co/0qT1rLkaCf and sign in. 2. Click on View my bill. 3. You will be prompted to verify your identity.
4. From the Bill Period date dropdown list, select the billing period that is desired to view.
5. Click on View/Save PDF Bill. - JM"
"Good Lord @115714 been trying to sign in my account for 30 mins and keep getting this. You’ve got to have the world’s worst website. https://t.co/LUL8jklq6u | @724023 Oh no, I know how that can be! Can you please DM me? I'll be more than happy to help. -MP"
"@115714 why does my phone keep saying no service | @724024 Does the issue happen in one or multiple locations? Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@TMobileHelp moms been w/ u since Voicestream, finally ready 2 get rid of her flip phone 4 IPhone 7 or 8. She called 2 get pricing then was told by a coworker @ATT offered a better deal.  I’m buying her iPhone 4 Christmas so I’m comparing, what deals do U have 4 her please! TY | @724043 Hey Melissa!! We're all about saving money here at the Uncarrier. Send me a DM here: https://t.co/QIHNBDHoV8 so we can look into some options! =D *LaurenWalker"
"@115911 Is the Apple Watch Series 3 (Cellular + WiFi) compatible with the Simple Choice North America Unlimited Family Match Promo plan? | @724044 Hey there, Jonathan! Send over a DM and let's take a look at your account! We want to ensure you have all the info you need! *BrookeK"
@115911 use have the worst wifi. fuck u and ur company. telll the owner throw handz and strap up im bout whatever. full bars but i got poor connection??? dont kno why yall so gassed up. get sued for false advertisement. metro trapphone ass is over yall company😈😤 | @724045 Anything we can do to help you? DM us. *JoanO
@115911 @TMobileHelp @115913 network seems to be having issues on the red line in Chicago. Super slow or not loading at all on iPhone X. Says I have LTE but every app says no connection. Can you please look? | @402873 @115913 Hello! I'd love to work with you to get to the bottom of this. Send  me a DM so we can chat. Thank you! https://t.co/3sF8qpf2nx *AlissaFast
". @115911 Need better coverage in East Hampton, CT! No service right in the town’s business center! | @582180 Hi Jake, let us take a look at your connection there. DM us, we want to make sure you're always ready to go. *JoanO"
@115913 customer loving? Maybe you can help me with TMobile screwing me out of $600 | @601368 @115913 Hey! That's not the experience I want for you at all and would love to work with you to get to the bottom of this. Send me a DM so we can chat. Thank you! https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp hey, my phone call got disconnected from you guys. Could you answer a quick question for pleaseee | @477653 We're here for you Romello! Follow my picture to send me a DM! :D https://t.co/vv9JsrbUOZ *AbigailRoach"
@TMobileHelp Just got off the phone with customer service that isn't willing to help. Can you help get a soft copy for a bill payment I made for a US phone number? | @724046 Hey Akshay! Let's see what we can do! Please follow this link to DM me! https://t.co/vv9JsrbUOZ *AbigailRoach
"@115911 are there still service issues around zip code 03874? | @724050 Hey Kelly, let's check out what's going on there. DM us, we'll make sure you're connected. *JoanO"
@115911 @TMobileHelp Got a text saying you don’t have an estimated ship but the link connects me to your app & says 11/2 - 11/3 ????? | @724051 Hey I can answer that for you just DM us so we can talk!! :) *NatashaH
@115714 | @724065 @724065 - Hi! How can we assist you today? -LG
"I’m stuck with @115714 but if you arent stay as far away as possible @sprintcare is useless and not worth the value  #iPhoneX #iPhone #apple | @490876 Wow, what's going on? How can we be of assistance? -GS"
"@115714 trying to win this jeep! So I can cruise the highways and streets!! Indiana, to Kentucky!! Ya boy will be lucky!! | @724143 Hey there! Click the link to see how to enter https://t.co/1dVv7sUGyo -SJ"
I have a question about Digits. Can you help? @TMobileHelp | @262035 Thanks for choosing T-Force please send me a private message and ill be more than happy to assist *AdrianH
Another $2 donated to hurricane recovery by @115911! Use #HR4HR to join the cause! | @294636 Keep it up ⚾️ fam! Let’s turn this Postseason into the most charitable in MLB history. #HR4HR *LizRackliff
"@115714 Thanks for the awful customer service and coverage, I will not be coming back to your network. | @724241 Hi there, this is concerning to us. However, are you currently a Sprint customer? Please let us know. -AV"
@115714 nothing but problems with the online account and phone support for over a year....outsourcing failure! | @724242 Can you please send me a private message with an elaboration of the issue your having? I would really like to help. - IR
"@115714 service is absolutely terrible.. Literally nothing will load while I'm in my own house in copper beech... shoulda never left verizon | @724247 Please send us a Direct Message with your nearest cross streets and ZIP code, so that we can further assist you. - KD"
Wanna go straight to Florida to see X and Keisa 😭 craziest siblings I have 💕 @115714 https://t.co/Wlt4Ly5hlg | @724249 •Visit https://t.co/5BciNqgODO. you can enter daily. -AH
"Wanna go straight to Florida to see X and Keisa 😭 craziest siblings I have 💕 @115714 https://t.co/Wlt4Ly5hlg | @724249 Hey Tamiera To Enter,  you Must Complete One of the Following •Visit a COR store on 10/21/17 for the Just for You event. -AH"
"@115911 starting to suck!! | @724304 Woah, what happened, Krystal? DM us, I'm sure we can turn this around. *JoanO"
I hate @115911 | @724305 Whoa! This is not how we want you to feel! Please send us a DM and let's get to the bottom of this for you! *BrookeK
@115911 disconnected my phone even tho i already payed my bill https://t.co/tZJRee8b5m | @724306 Yikes! We don't want any problems. Tell us more in a DM so we can check this out. *NaeJ
"@115714
I wanna win a jeep... | @724321 Hey there! Click the link to see how to apply https://t.co/1dVv7sUGyo. -SJ"
@115714 is giving away free vehicles? I’m in! I can use a new Jeep on my move to Illinois. | @724322 Hey! That's right. :) See https://t.co/MFmvXXhN0O for further details. -NL
Y’all pathetic @115714 | @243010 we hate to hear you wanting to leave the sprint family but how can I help you today?
@115714 is the worst phone company around! Beyond mad | @586097 Can you please tell me why you feel this way? -DS
"@115714 | @724417 Hey! Hope you’re doing well today. How can I help?  Please send us a Direct Message, so that we can further assist you. -CS"
"@115913 called 611, your service center said they couldn't help me correct my billing address utill there was a problem, that's not good | @344302 @115913 We'er here for you and would be happy to help, Buddy. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"Aye... @115911 Are Y’all Planning On Getting More Towers In Southern Maryland? I Had An Emergency And Couldn’t Even Use My Damn Phone ! | @479173 Hey there, Rel! Please send us a DM and allow us to take a look at that for you! We are here to help! *BrookeK"
@115714 | @724502 Have any questions? I’ve got answers! -AH
@115911 i’m so sick of y’all can i withdrawal my papers!!! | @724581 You only deserve the best with us. What's going on to make you say this? DM us and let's talk. #TMOnlyCares *JamieK
"@115911 what's the point of your app?  Gotta go to the web site to view my full bill?  Wonder about Verizons app... | @724582 We're happy to help you out, Bill. Please DM us. *GiselleM"
@TMobileHelp Just experienced the worst customer service ever. You need to hold your reps accountable for lying and misleading customers. | @508171 I'd love to go over this with you. Follow this link. https://t.co/PTcXoerhEH *FeliciaPorter
Can’t wait to switch my service from @115714 @sprintcare it is unbearable awful | @395013 we hate to hear you wanting to leave the sprint family. How can I help you today to change your mind about our services?
"@sprintcare can someone please tell my how to speak to customer service thanks | @171529 Hey Trish, how can I be of assistance today? -DS"
"@115911 Why isn't my network working https://t.co/bDBB6yOH5Y | @724677 No signal is no fun, so I hear ya! Let's get this figured out. DM us here so we can take a closer look and help out. *BlakeT"
"Hey @115911 I love y'alls service but the data situation needs some addressing. | @578944 What's the matter, Allie? DM us. Let's chat about it and how we can make it right! *WhitneyJ"
If @115911 doesn't ship my iphone x by tonight I'm canceling my order😂 | @438250 It's going to be #MagentAmazing when it arrives! 👍😄💗 #StayTuned https://t.co/vuAf2Q5FUm *PatrickUllmann
ok so. @115911 is not storm proof. My friend's Sprint works tho. 😒 | @260801 No we are not....It depends on how severe the storm is unfortunately....Send us a DM so we can check into your area. *ElleA
Terrible customer service experience continues with @115714 Investigation of employee stealing phone comes up with wrong info! #sprintsucks | @527222 This is not the feedback we want to hear! Please DM your phone number so that we may research your concerns and reach out.
"@sprintcare your customer service is horrible | @724695 Hearing this is concerning to us. Please let us know what makes you feel this way, so we can turn this around. -  CF"
"Why are the wait times to talk to a customer service representative always so long @115911 
always 20 minutes | @724838 With our current device launches, wait times are a little higher. We can assist you here though! DM us, let's chat! *WhitneyJ"
"@115911 @135517 @TMobileHelp about to sue y’all | @724840 Whoa, definitely sounds like we need to dive into something. Please shoot us a DM -- we've got you! *BryceCrawford"
"Yo @115714 get y'all shit together | @724866 Please let us know what makes you feel this way, so we can turn this around. -  CF"
@115714 Cross-country to Cali and back~with a little off roading boot! I love @273569 | @724867 Did you already enter? https://t.co/i3UB1Y37Kc . -CP
"I HATE having @115714, and I have 6 more months until my contract is up 🙄 | @432790 Oh, no! This is not the type of feedback that we like to see. What is making you feel in that way? Please send us a Direct Message, so that we can further assist you. -MM."
@115714 your stores continue to turn me away as I request my stolen Galaxy 8+ to be replaced by insurance.  My account has been phased and unable to call anyone | @139508 Can you please send me a DM so that I can further assist you? -BJ https://t.co/rMApsV8PQY
@sprintcare Looks like putting a Sprint SIM in my factory unlocked @134202 phone...locked it? Mind pushing a UICC unlock since I own the phone outright? DMs open. | @140966 Hey there! please send us a DM with details so we can assist you. - LP
"I have full bars and LTE from @115714 and I’m still not getting internet. Sad! | @724989 Sounds like something we need to look into. Please send us a Direct Message, so that we can further assist you. -OM https://t.co/rMApsV8PQY"
"@sprintcare comes upon phone. Do I have a virus or scam https://t.co/GuBjWb1GSB | @280320 Hey there! We advise you to please contact Apple to confirm that information, so you would be able to receive a proper assistance. Just click here https://t.co/Fk0okGXXJv to get in contact with them. -  EH"
@sprintcare why can’t I connect to any service? | @724990 Hi there! Can you send us a Direct Message so that we can look into it? -S M
"Just told by an @ATT employee that, b/c I’ve been a customer for 20 years (via Bellsouth, Cingular,) I don’t qualify for any good deals (like the BOGO iPhone.) Why? They’re more concerned about getting new customers than keeping loyal ones. Unbelievable. @115725? @115714? | @325441 We'd be proud to have you join our network! Please, review our current plans and offers here: https://t.co/dwtDgGbWzU . - FS"
"@115911  what the fuck !!!!!!!!!!!!! Still no dm and still can't pay my bill!!!!!!!! | @721386 https://t.co/0nc0PsTZf6 Hey DM me, and lets figure this out!! *CamiCutsforth"
Hey @115911 @TMobileHelp explain this. How can I be getting these kinds of down speeds but a single app has been updating for 20 minutes. Tried a different app update same thing. Care to explain? https://t.co/h2DFttFnIy | @725132 Slow service is NO GOOD! Click here >https://t.co/x0QlmC72Qi < to DM me! I want to get to the bottom of this for you ASAP! *EricaCardwell
"Having the worst experience with @115911. Seriously!!!! #tmobilebad | @725134 Oh no, Jessica. What's wrong? DM us, I'm sure we can turn this around. *JoanO"
"@115911 @115913 You just lost a loyal customer of 10 years for poor customer service. Porting my numbers to @ATT this afternoon. | @261242 @115913 Hi Michel, I'm sad to hear this news and would love to work with you to turn this around. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp any plans to support Pixel / Pixel 2 in WI/IA given you promoted them so much? https://t.co/D0HHEcPjRi | @351658 I'd love to get into details! Please, meet me in DM https://t.co/BXDdporH4e *JenniferRivera"
"@AppleSupport iPhone X has been out for 20 days and I still can't get one because I'm on @115911.  Very disappointed #iPhone_upgrade_program | @269751 Hey Ahmed, the iPhone X is a popular device but we want you to get one too! DM us and let's look into your options. *JamieK"
"@TMobileHelp I need assistance with my promotional offer, sales rep in store did not submit info as well provided false information and now stuck in a situation | @725137 You're in the right place! Meet me in DM and we'll jump in! https://t.co/BXDdporH4e *JenniferRivera"
And suddenly @115911 cuts out and I lose service .. making whatever I'm doing 10000000% harder. @TMobileHelp | @725139 That doesn't sound like the Uncarrier network! Send me a DM so we can see what is going on and get this fixed for you! https://t.co/yZ5k0mtFsX *SonjaKett
@TMobileHelp I've tried having your reimbursement department call me sever times to no avail. They are only reimbursing 1 of 3 phone I switched. | @166556 I'd love to help out! Let's see what's going on! Meet me in DM https://t.co/BXDdporH4e *JenniferRivera
"Maybe my iPhone X will arrive sometime before the new year @115714 ? 🤨 been pending since 11/3 | @516407 It's better for us if you get the new phone as fast as possible, we're working overtime to make that happen. The shipping expectation on https://t.co/RDgqxv7W9w is your best resource. -GB."
"@sprintcare is there a network issue in Shawnee, KS? I have zero signal at my desk by a window where I normally have full bars? | @725191 Let's look into that. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@115714 who is the regional diector for the eastern USA? Your billing team cannot add, so I want compensated! 8 months of this BS! | @722757 Hi, Shawn, Thanks for reaching us. Please send us a Direct Message, so that we can further assist you. - JM"
"@115714 It’s official, 20 yrs later and no missed payments but they still screw you to the wall and suck as much money as they can out of you. If you want to go totally cold and control your destiny on the web - @115911 or @115725, take it from the wasted last 12 hrs of my life | @725192 This is comment concern us. Please, send us a DM so that we can further assist you. -JA."
Just bought my iPhone X 😌🔥 #sprint | @725194 We are glad to know you did. Great piece of technology! -LC
"@sprintcare @115714 what the hell is a ""spending limit""  for, if i can't use it to buy anything from the sprint store, or website? | @725195 The ASL program is designed as a convenient service to help you monitor your account spending. -PC"
"@sprintcare your representative in account services made it aware that I wasn’t even receiving service! Please release me , it’s been a long 4 years. I’m paying 100$ a month for a service I can’t even use. Your coverage map is completely wrong. https://t.co/Sj5KrWiJ8k | @300304 Please send us a Direct Message, so that we can further assist you. - JM"
And i still havent spoke to somebody.. bout to say fuck @115714 https://t.co/TuOpHFnL5n | @725196 Hey! What seems to be the issue? Can u please DM me and let me know the best phone number I can reach u at? I'll be happy to help :) -MP
"@115911 service sucks | @725422 We want to keep you connected, MacKenzie. DM us, let's check that out. *JoanO"
"@TMobileHelp how can I get an iPhone X when I currently have a GS8+? | @699549 Hey Jack, I LOVE upgrading! Send me a DM here: https://t.co/J6BRlk7L5s, so I can help out! *LaurenWalker"
@115911  see your service is shit🤷🏽‍♀️ https://t.co/lnuG1ZrGVH | @679227 I'm really sorry that you feel this way. I'd like to go over some details with you. Meet me in DM https://t.co/BXDdporH4e *JenniferRivera
"When you get a notification that you almost hit your data speed cap but when you check how, there's 3 apps that I don't use unless I'm on wifi so how? @115911 | @124936 Happy to take a look, Jose. DM us, we're here to help. *JoanO"
"@115913 Tmobile is trying to  charge me for a device that I sent back with no damage , but they're saying when the warehouse received it , it was cracked.. but it wasn't because I have pictures of the front an back .. what can be done? | @725423 @115913 Hello! It's important to have an accurate bill and I'd love to work with you to get to the bottom of this. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
I'm tired of your shitty ass phone service @115911 | @725424 Whoa! This is not the experience you should have! Please send us a DM and let's get to the bottom of this asap! We are happy to help! *BrookeK
@TMobileHelp Basic outfitters charged me $100... all due to their website coming down! Worst Tuesday gift! | @725425 Here is a link to do so: https://t.co/rIZzKwKb2m *KurtMartin
@TMobileHelp Basic outfitters charged me $100... all due to their website coming down! Worst Tuesday gift! | @725425 Hey Sergio! Sounds like things got a bit busy for their site! :( DM me so I can see what happened with you. *KurtMartin
"Got my service to kind of work again on @115911 after 18 hours of having nothing. Had to connect to a different network and get booted back to default. I need to switch cause this is ridiculous. | @718983 I'm glad to hear that you were able to get your phone reconnected, and I want to make sure that you don't want to switch! Hit me up in DM and we'll chat https://t.co/GfMqTm3Joc *LizRackliff"
"@ATT, please put competent people on the phone. Don’t put someone on the phone that’s going to claim that research shows they have the best service! I’m quite sure you paid for that research. Learn how business works!! @115725 @115714 @115911 Can you do better! | @725426 We would love to hook you up with the best possible deal, Kristina! Send over a DM and let's check out your options! *BrookeK"
"@ATT, please put competent people on the phone. Don’t put someone on the phone that’s going to claim that research shows they have the best service! I’m quite sure you paid for that research. Learn how business works!! @115725 @115714 @115911 Can you do better! | @725426 Well, we offer the best pricing on Unlimited plans. Plus you can get your favorite cellphone at 50% off, 10 GB of Mobile Hotspot and HULU! Waste no more time! Visit https://t.co/y5KU4cSsLx - JM"
Bro y'all service @115911 ASS y'all gone make da kid slide on y'all ass fr 👊🏽 | @725428 We only want you to only experience the best quality from us. Shoot us a DM and let's look into what's going on. *JamieK
@TMobileHelp I’m doing some teaching work in a new area and my @115911 cell Service is super shotty. Anything you all could do to help? I’m sure the community would be thankful as well. | @607909 Send me a DM and let's look closer into this! https://t.co/86MicZnF9C *WarrenCamp
I'm so sick of @115911... why do I have to call every month to get my bill adjusted! Why am I getting charges with no explanation? And my Govt discount was never applied from Feb 2017!! 😡 #livid Time to switch!!!! | @725430 Hey there. I absolutely understand how important it is to have a consistent bill. Let's take a look at this and see what we can find out about that discount too. Send us a DM and we'll chat *ErikS
I cannot wait until I'm 100% done with @115714 and switched over to @115911. The customer service has been nothing but unhelpful and given me different answers everytime I have called about my account and canceling a line. | @725743 Hello Ashley! This is definitely not something we like to hear from a valued Sprint Customer! Please send us a DM so we can try and resolve any issues or concerns you may have. -Daulton
@115714  can I used my Verizon Wireless phone on ur network?  I wanna switch | @725744 In order to determine if this will work for you please go to the following link. https://t.co/p4WqANHSjN -FR
"If you wanna make sure you have service don’t get @115714 you’ll just be disappointed 🙄 | @725745 We'd like to know what is making you feel this way. Please send us a Direct Message, so that we can further assist you. -LC"
@115714 could you speed up my port request. I am tired of over paying for your service. | @725747 I am sure they are working as fast as possible to get your phone ported over. -FR
@115714 could you speed up my port request. I am tired of over paying for your service. | @725747 Hello we do have a port department at 855-641-1960 -FR
"Idk why I’m still with @115714 🤦🏾‍♀️🤦🏾‍♀️ this service is really TERRIBLE. | @725748 Allow us to help. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
When you’re on a phone call in front of a customer trying to help them and the call is dropped. How embarrassing. Thanks a lot @115714 | @266764 Hey! This is concerning! Are you experiencing network issues? Let me know. -ND
@sprintcare hi when will my iPhone x 256 go silver be delivered to the store? | @725749 We want you to have your phone. New shipments are going out every night. The store will contact you when your order is ready to be picked up. -GB.
"I've had the worse experience w/@115714 ! I've a loyal customer with them for years yet they can't resolve the issue with my device. I'm beyond frustrated with their lack customer service. I simply want my device UNLOCKED to use with the carrier of my choice.@115714 | @725750 Hey Herlinda, thank you for reaching out to us. We would like to assist you today and find a resolution. Would you please send us a DM? Thank you. Ange L"
"@sprintcare Why can't new customers take advantage of your BYOD promotion for activating new Pixel 2 XLs? After 17 years of being a Sprint customer, I don't want to switch to T-Mobile, but I may have to... | @725751 Thank you for reaching out to us. As a loyal customer, we do appreciate your business with us and cannot afford to lose you as a customer. What issues do you have with the BYOD promotion for activating the new Pixel 2 XL? Please let us know. Please send a DM. -CO"
"@sprintcare I switched to Sprint last night. I'm consistently only getting 300-500 Kbps over 4 bars of LTE on my new Essential Phone. Is this normal? My old carrier ran between 10-50 Mbps. I'm in north-central WV. | @725752 Hey Allen, thank you for mentioning this to us. Would you please send us a DM so we can resolve this for you please? Thank you. Ange L"
"Not happy with @115714 was supposed to receive a new SIM Card 3 days ago, didn’t happen. Anyone recommend another carrier? I’m about done with @115714 | @725753 Hello there. Are you having issues with your previous SIM cards or are you ordering new SIM cards to join us? Where did you order these? - JF"
Wow! Another day of lightning speed @115714 https://t.co/pOW1973m9P | @394066 Oh No! I'd like to get the chance to take a closer look into this so that we can start a fix for you. Can you please DM me when this started? -MP
@TMobileHelp cannot process a call...just ends...no ring. Help? | @725769 Yikes! Let's make sure you're able to stay connected and fast! Meet me in a DM. https://t.co/wnPk0Kpe5r *BrittanyJones
@115913 I've contacted customer service several times about the issues with my phone and they aren't will to help. They keep wanting to do exchange. Help! | @725771 @115913 Hi! I'm here for you and would love to help. Let's meet in DM so we can get to the bottom of this. https://t.co/3sF8qpf2nx *AlissaFast
@TMobileHelp but let me ask tho.. Has yal service improved in Mississippi.. I used to have t-mobile years back but I guess the service was still growing at the time I was with yal.. | @725772 Hey Brandon! Let's talk about our #MagentaCoverage! Shoot me a DM  https://t.co/oJwi530Mfi *KiaWashington
So my phone suddenly has no service while I'm in another country. It's been like 4 hours without service 😬 @TMobileHelp | @725773 Uh-oh! That's not what we like to hear! Shoot me a DM  https://t.co/oJwi530Mfi *KiaWashington
"@115911 HAS THE WORST CUSTOMER SERVICE | @725777 What makes you feel this way, Teresa? DM us, give us a chance to turn this around for you. *JoanO"
"Shout out to @TMobileHelp for getting us up and running on our new plan.  Couple of glitches initially, but their response was perfect. | @699846 I'm so happy you are up and running! Your T-Force team is always here for you, no matter what! *JacintaJenkins"
"@TMobileHelp iPhone stolen at @UPSHelp distribution hub and I’m not getting answers | @725833 Hey Jamie, drop us a DM and I will see how we can help! : ] *MatthewS"
I need two switch to cans and a string cuz @115913 @115911 ain’t 🤬 https://t.co/EROBlE9loC | @254944 @115913 Hey! That's not the experience I want for you at all. SEnd me a DM so we can get to the bottom of this! https://t.co/3sF8qpf2nx *AlissaFast
"@115913 Verizon contract just ended, I'm shopping for a new carrier for 18 lines. Have a business rep get a hold of me if interested. Thx. | @605627 @115913 Hey! I'd love to see you make the switch! We're here for you and would love to answer any questions you have. Send us a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
@TMobileHelp why am I missing group messages from friends? This is constantly happening! https://t.co/FzAUHKRwMb | @726150 It's important to us that you're able to stay connected. Please DM me so we can Assist: https://t.co/E37bpdWEut *StephanieTowers
@TMobileHelp trying to use hotspot but speeds are very slow. Test shows 0.08 Mbps for down and 0.48 for up. Phone is right next to device. Phone tests high speeds tho | @726153 Magenta Queen 👸 is here to help! Send me a DM. https://t.co/NICrRPn7OP *SierraRichards
"Okay tell why I have unlimited data and I’m suffering @115911 | @448692 We don't want you suffering, what's wrong? DM us, we'll make you happy. *JoanO"
"Y'all see @115911 trying to be low right? Nah, play time is over! I'm a send y'all to collections! I want the 🌍 to see y'all some 🐍🐍🐍 | @726156 What happened to make you feel this way? I'm sure there's something we can do about that, DM us. *JoanO"
@TMobileHelp @115913 Having issue with reported payment history; payment incorrectly reported as late. DM sent to TMobileHelp. | @726158 @115913 Thank you for your DM! I see it and will meet you back there. *CassyFitzgerald
@115913 @115911 Does the Black Friday deal include the iPhone X? I'm assuming it does. | @621431 @115913 Hey! At this time the Black Friday deal includes iPhone 7/7+/8/8+ *AlissaFast
@TMobileHelp is the network down? Looks like I can't connect to the wonderful world of the Internet — pretty sure my plan is alive and kickin' | @267052 I want you to be able adventure in that wonderful world without a hitch. DM me. https://t.co/mG2aYYPAdA We'll check out what's causing the roadblock. *AshleeCooper
"@115911 Y'all are really living up to these T-Maybe and Trash-Mobile nicknames. I can't handle time sensitive shit like this 😡 | @726159 Like what, Gerell? *JoanO"
@115911  y'all should be ashamed for trying to rob me!!! I watch y'all on the stock market every day! Big company like y'all trying to rob me! I pay what I OWE...not no 👻 charges! | @726156 We absolutely want your bill to be 100% accurate and I understand the concern if anything looks out of place. Send us a DM and we will be happy to look at any issue with you *ErikS
"@TMobileHelp Does the BOGO offer require an EIP or can I buy the phone outright?  If I pay in full in advance, can I cancel the new line after the first month and still receive the credit for the free phone? | @726161 Hey there!  Great questions!  Happy to help! Can you please shoot me a DM? - https://t.co/Llbz2sQI37 *JohnKuhn"
@TMobileHelp what’s more accurate? The estimated shipping page for back orders or the one listed in my status? | @119569 Hey there! I will meet you back in DM and get all of those questions answered! https://t.co/ea3Ik3g0kK *LukeWalsh
"@115911 @TMobileHelp, why am I already getting another bill? https://t.co/97BfL5bHa7 | @726164 Hey Zach! Let's clear this up for you! Follow my picture to send me a DM! https://t.co/vv9JsrbUOZ :D *AbigailRoach"
Love @TMobileHelp but not sure why the service has been ridiculously slow lately  #ineedanswers | @726165 Hi there! I’d love to help out and make sure we can get you those answers for you. Shoot us a DM so we can get this resolved. *SabrinaH
"@TMobileHelp hi looking to switch from Verizon.  Can I use the iPhone 8 BOGO to get a plus (paid) and regular 8 (free)

Also, does it have to be 64 gb or can I get 256 gb? | @726167 Hey there!  Great questions!  Let's check it out together!  Can you DM me? - https://t.co/Llbz2sQI37 *JohnKuhn"
"@ATT Your new slogan should be you’re only worth $5 a day. AT&T, where we don’t guarantee service, don’t know the definition of unlimited, consistently drop calls and have no respect for the customer! I’m ready to hear your proposals @115725 @115714 @115911 | @725426 Shoot us a DM and let's talk specifics! :) #TForce has got your back and would love to get you on #TeamMagenta! :) https://t.co/86MicZnF9C *WarrenCamp"
"@115913 @115911  Can existing customers on old plans use these BOGO deals if we add a  line to an existing plan, or do still shut out long-term customers who  like their plan and would like to keep their plan? | @327224 @115913 Hey! I'd love to go over all of the details with you and will need more info. Send em a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"Been on #chat with #CustomerService for 30 mins & going NOWHERE please credit my account for charging me TWICE for my monthly phone @115714 https://t.co/Sd5qpSQlSN | @606492 Hey there, please send me a DM, so we can further assist you. - LP"
"Besides the bad service, they gave us Tidal, 6 months free. Now we get Hulu for free??! What else! @115714 | @726221 Allow us the chance to look into that. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@sprintcare Experiencing severe network issues in KC metro | @726222 Let's check on that services for you. Please send us a DM in order to further assist. - EG https://t.co/rMApsV8PQY
"Sprint is totally cockblocking me from getting an #iPhoneX and I do not appreciate it. Do you hear that @115714? Not. Appreciated. | @726223 Wow, what's going on? We want to help. -GB."
"@sprintcare just paid my past due, can I get help reactivating my phone please | @613095 Sounds like something we need to look at. Send us a DM. -GB."
"@115714 how do I get free Hulu with my existing sprint service? I have a legacy plan framily? | @675151 After signing up, you'll get a text message with an activation link, where you can complete the Hulu registration process. This is a required step to access Hulu and all its benefits. -GB."
"@115714 how do I get free Hulu with my existing sprint service? I have a legacy plan framily? | @675151 Hi! Phone lines on Seasonal Standby or BYOD - Unlimited (free for year) are excluded. New and current Sprint customers can sign up for Hulu:
•Online at https://t.co/9iQNtDIXhz
•Chat with us at https://t.co/6pfcByi97Q
•Go to https://t.co/8RFZdN4gxv -GB."
"@sprintcare 12 hours without phone service is unacceptable, ""outage"" !? all over Orlando? For only my phone? 😡😤 | @726224 Hi Alyssa! Let's take a look into this situation. Please send us a Direct Message to start working. - AA https://t.co/rMApsV8PQY"
@195107 @115714 @116447 currently at Westgate having breakfast  by the Arizona cardinals stadium... band 41 none existing. https://t.co/CS7YAKgMtd | @449932 Please DM us your location. Team @116447
"@115714 i wanna trade my 7 plus for the X for the low price of $0 | @726225 iPhone X looks amazing, right? You'll just have to own the device that you're trading in. To check the price and other eligible offers, just login here https://t.co/KDKMy1BbDn to check ur eligibility & see ur #iPhone offer :D -MP"
"Really disliking my Samsung Note 8, after owning an iPhone for 10ish years, I don't know why I decided to switch. Unfortunately with @115714 (@sprintcare) policy, I am stuck! Any recommendations?! I miss the iPhone! Thanks! | @726226 Oh no! Hey Rachel, would you please send us a DM so that we can discuss resolutions here? Thank you. Ange L"
.@sprintcare I already have a limited commercial @115940 plan. Will I be able to link to my account for the offer? cc: @hulu_support | @347233 Great news: You can switch your billing for Hulu to Sprint. It will be included as part of your Sprint Unlimited plan. 2/2 -AF
".@sprintcare I already have a limited commercial @115940 plan. Will I be able to link to my account for the offer? cc: @hulu_support | @347233 Yes, if you’re already a Hulu Limited Commercials plan customer without any premium network add-ons (e.g., HBO, Showtime), and if you pay Hulu directly (not through a 3rd party) 1/2 -AF"
"@TMobileHelp why do I have no internet in nyc slow as a snail 🐌 yesterday | @726485 Hey there! Let's kick those internet speeds up a notch! I see your DM, so I will responded in just a minute. :) *DuncanWorks"
Holy shit T mobile customer care is horrible @115913 | @719435 @115913 Hey! I'm here for you and would love to turn this around! Please send me a DM so we can chat. Thank you! https://t.co/3sF8qpf2nx *AlissaFast
"Hey @TMobileHelp, is there anyway to view the SIM card number on a @136221 Pixel 2? If I go to Settings>System>About Phone>Status>SIM status, it's missing the ICCID when I have a T-Mobile SIM in | @135514 Hey there! That's interesting that it's missing. Shoot me a DM so I can check a few things for you! *JoshuaB"
"Unfortunately @115911 ""Holiday offers"" suck badly for existing customers that don't need lines (one for each hand?). I'd like to get #S8Active but extra sucky price and no trade-in :( Is it time to switch to @115714? | @328710 Max, we always want you to be satisfied on the Magenta side. DM us and let's look into your options for what you're looking for. *JamieK"
"Unfortunately @115911 ""Holiday offers"" suck badly for existing customers that don't need lines (one for each hand?). I'd like to get #S8Active but extra sucky price and no trade-in :( Is it time to switch to @115714? | @328710 Thanks for your chat. -AF"
"Unfortunately @115911 ""Holiday offers"" suck badly for existing customers that don't need lines (one for each hand?). I'd like to get #S8Active but extra sucky price and no trade-in :( Is it time to switch to @115714? | @328710 Hi Max, are you ready to join our Family? We are currently  running some great promotion right now that you can check out at
https://t.co/0qT1rLBLtN or you can contact us at 800-777-4681 -AF"
"Hey @TMobileHelp I bought a screen protector for my phone that has a big crack in it, how do I go about getting it replaced, is that an insurance claim? | @525218 You've got to get the crack fixed, Tim! Send me a DM and I can tell you how. https://t.co/wnPk0Kpe5r *BrittanyJones"
@TMobileHelp the best customer expirience ever ! Thank you very happy with the service. | @726488 Woohoo! Thank you for the shout out Mike. You deserve the best because you are the best! :D Remember T-Force is always here for you! :D https://t.co/gFUHJa9y2S *OscarSalaiz
Thank you @115911 for listening to my feedback & taking prompt action! #MakeWirelessGreatAgain @TMobileHelp https://t.co/gqJv1fohQx | @118274 Delighted and spectacular to hear Steven! You have a speedy day! Oi I'm lame :) hehe. *LeeLovelace
@115913 I WANT TO GO TO COURT TO CONTEST THE FRAUDULENT CHARGES ON MY ACCOUNT I TRIED TO RETURN MY JUMP ACCOUNT… https://t.co/WtloNHjsAg | @726493 @115913 We're here for you and our offer to assist you is genuine. DM us when you have some time to chat. *MariahDaigle
"@115911 @115913 @TMobileHelp With so many wow points for your great service, there is a small feedback though. The new change in JoD by charging a down payment on few phones is not good. Please rollback. It fails the purpose of JoD. | @323300 @115913 Thank you for the feedback. We really appreciate it and please DM us if you have questions we can answer! *AlissaFast"
"@115911  can you please have vocabulary words added transfer to a new phone?  regarding #samsungS7 | @726494 We can't do that, Gina. But let's see what we can do to make the process easier. DM us to begin. *JamieK"
"@115911 I need help DM ME | @726498 The BOGO does include the Plus devices, my friend. Feel free to DM us if you need further assistance.  https://t.co/EdLkYIfmTn *MariahDaigle"
"@115714 Why is it so hard to cancel the phone of my friend who passed away? As if that wasn’t hard enough, the store tells me to go online and online tells me to go to the store. He’s dead.  I just want cancel his service and turn the page. Now this hassle. ☹️ | @726854 First off, I'm so sorry about your loss.  Especially here during the Holidays.  Are you available for a call?  If so, please DM direct message me first so I can help you. -MB"
@sprintcare will Sprint support the OnePlus 5T? @132995 | @597851 Hi! We're so excited!!! Please visit our newsroom to stay updated: https://t.co/sWkQlfLFzr . - AA
"When @sprintcare supervisor is supposed to call you back within 24-48 hours and it’s been 5 days #sprintfail #worstcustomerservice | @345095 Hi Amber, I am here to assist you, please send a Direct message. -AF"
"When @sprintcare supervisor is supposed to call you back within 24-48 hours and it’s been 5 days #sprintfail #worstcustomerservice | @345095 Hello Mrs. Miller, I hear you and would like to help.  Are you available now?  If so - please DM me so that I can further assist you. -MB"
@sprintcare @116447  - went to Sprint store to do my upgrade n was told they charge 30.00 activation fee n to do it onlinen it’s free. Then they bill me 100.00 #baitnswitch #sprintripoff #badbusiness | @587170 @116447 Team @116447 will be happy to assist.  Contacting you now. https://t.co/rMApsV8PQY
"@115714 now you disconnected me from the 877 number, thnks for your excellent customer support | @722757 I've sent you a DM. Please check! -ND"
@115714 @sprintcare @AppleSupport  NO service going on on my iPhone 7+ won’t load any apps or safari | @726856 Let's check on that service for you. Shoot us a DM with the zip code so we can take a look into the area. -GB.
@sprintcare I have Sprint cell service and Verizon on my tablet. I just ran speed tests in the same location. Picture 1 is Sprint. Picture 2 is Verizon. Got the same results in another part of Mobile last night. I’m extremely disappointed. I’m hot spotting my phone to my tablet https://t.co/lriUuBCAo8 | @726857 Let's check on that services for you. Please send us a DM to assist with this matter. We await your response. - EG https://t.co/rMApsV8PQY
"I think I'm about to finally leave @115714 and go with @115725 .. where's there's LOYALTY, after 10 years. | @726858 We'd hate to see you go! What's going on? Why do you want to leave us? Please let us know to assist. - EG"
"Anyone but Sprint because my service suck ass. https://t.co/UUm0QoTzlA | @556417 We'll gladly look into that. How long has the issue been happening? Do you experience issues in one or multiple locations? Please send us a Direct Message, so that we can further assist you. -LC"
.@115913 @115911 any chance the BOGO or trade-in plans will include #pixel2 like they did with the last one? | @119453 @115913 There's no telling what's coming down the pipeline - keep an eye here https://t.co/QsFHJTuENU for awesome deals. https://t.co/93XwcSKFIy *RayButler
"@115913 I am very anal with my phones and even thoe they are water proof I would never get the phone wet. As a T-Mobile customer this makes me so frustrated | @726871 @115913 We would love the opportunity to look into this with you, Mark. Kindly DM us when you have some time to chat. https://t.co/EdLkYIfmTn *MariahDaigle"
@TMobileHelp yooo can i get more info on the iphone deal that starts tomorrow? | @157326 You TOTALLY can! Send a DM our way and I'll hook you up with everything you need to know! :D https://t.co/senzStoecA *HillaryTurner
"Man @115911 what happened to your customer service. 15 minutes 2 transfers and nobody passing along information to get a situation resolved. Pretty sure the first person just  dumped me back in the queue. Where is #VoiceOfTheCustomer  when you need it. | @210741 We're here for you and we definitively want to deliver the best in customer service, Jeremy! DM us so we can check out your account and get you the answers you need! *WhitneyJ"
I refuse to pay my next @115911 bill if your signal keeps being this shitty. Apple Music doesn’t even load cmon mannnn. | @663097 Your experience is very important to us. Please send us a DM. We're happy to help. *GiselleM
@115911 second tmobile store that is owned by wireless vision in the brevard County in Florida that has given me AWFUL customer service. Why have a store when you can’t do anything at the store. 164825 dealer code | @726872 This feedback is vital and we thank you for bringing your experience to our attention. Send us a DM and let us know more about your experience and let us know how we can assist. *KeithM
"Funny that @115911 just sent me a survey, via text message, to ask me how i felt about finding out: they've been overcharging us for years. I feel terrible, how would you feel??!! #TMobile has stolen our money!! | @719431 Hi Susie, having a correct bill is super important! DM us and we'll take a look *MelJ"
"@115911 The only way to get an incoming call via T-Mobile in Central Florida. Inside, not a chance. Tower problems??? https://t.co/jOOtqIy82H | @726873 @115911 Well I appreciate the creativity, but we definitely want you getting service without the ladder. Send us a DM and we can take a look at this, Larry *ErikS"
@115911 @TMobileHelp How is it possible that your customer service supervisors aren't aware of the International disaster that was and is Hurricane Maria. I've had issues with them from before Maria and now the care I've received has been even worse. | @726874 Engineering's been working 24/7! Please DM me the details and we'll work together towards a resolution :) https://t.co/PqgHENiX1V *ByronEdwards
"@115911 Come on. Accidentally underpaid  bill, not even 3 weeks past due on biz account and service cut off. Paid and still waiting. augh | @726876 Steve, if you have concerns about your recent payment DM us and let's see what we can do to improve your current experience. *JamieK"
@TMobileHelp so the newest bogo starting 11/17 is only if you open a new line? | @726879 We've actually got a few BOGO deals for #MagentaFriday! DM me the offer you're interested in and I can give you all the details. https://t.co/wnPk0Kpe5r *BrittanyJones
very disappointed and disgusted with @115911 @TMobileHelp the people that have working for their company aren’t good at all! | @727137 Let's turn this around for you! Send me a DM so I we can talk details on what is going on! https://t.co/yZ5k0mtFsX *SonjaKett
@TMobileHelp how much for iPhone 8 plus for someone on Jump program who currently has iPhone 7 | @118401 I would love to check and help you get your dream phone :).  DM me: https://t.co/tdwt367vMq *NevinBruce
@115913 I've been given the run-around by your staff at least 6 different times. Is this how you treat valued customers? @115911 | @560435 @115913 We want your upgrade to go smoothly. DM us what's going on. We want to help: https://t.co/cuEwtd2epS *DanKing
Way to go @115911. Crawling along in downtown Seattle https://t.co/wEiTMmPaeo | @128153 Hey Josh! Let's get those speeds back up. Send us a DM and we'll see what's going on *ErikS
@115911 customer service sucks really bad a “manager” just hung up on me cause she couldn’t answer my tough questions 😭 | @727271 We pride ourselves on excellent customer service and want to make sure we've addressed your concerns. Send us a DM and let us know more about your experience. *KeithM
"@115911 does using the cellular with a Apple Watch cost? | @727272 If you want to have service with a wearable device, you'd have to add a line for that specific device. If you have more questions, DM us. :) *JamieK"
"@115913 Love tmobile, but have been going through tourture trying to order my Iphone X, support has been horrible... don’t know where to start | @727273 @115913 You've come to the right place. Let's take a look at this iPhone X order and make sure you receive your phone ASAP https://t.co/PUCbqyZK4U *RachaelTansey"
"@TMobileHelp Own the J5. Sent messages get the ""!"" with ""Sending failed"". Restarted. Cleared memory. Put in airplane mode. Took out of airplane mode. Restarted again. Done everything I can think of. Any ideas on how to get the phone working? Thank you. | @573790 Hey! Sounds like you've put in a lot of time and effort into this. Let's see what additional steps we can work through with you. Send me a DM so we can get started. *AlissaFast"
@115913 Are you guys getting the iPhone X as well? | @727274 @115913 We have them now! You can purchase one any time here https://t.co/EKdmrpz516 . DM me if you have questions or need help. https://t.co/Et1Fu7xZtb *BarbPelotte
"Never call @TMobileHelp because they won’t do shit. #readytoswitch | @727276 We are definitely here to help, Courtney! Let's put an end to all of your troubles. We got your back. Send me over a DM - Lets talk this through. :) https://t.co/F1LcvbHvWu *DevynGalligher"
"@TMobileHelp can you confirm, does the BOGO offer starting tomorrow work with existing, non ONE customers? | @366188 I’d love to look into these promotions in more details. Send us a DM so we can assist you better! https://t.co/eiqro2hcq1 *KyleSaragosa"
"@TMobileHelp Hi, I'm trying to set myself and my family up with pixel 2s and the ""Unleash you Pixel 2 promotion"". I had previously arranged everything with t-mobile support way back in mid October, but now I am being told the promotion is expired. Is there any way I can get help? | @727278 Absolutely there is!! Shoot me a DM, and I'll save the day!! https://t.co/oIBK3mlmoz *DannyHarvey"
I also have 4 separate charges from @689994 even though my #tmobiletuesdays order never went through. What now @TMobileHelp @115911 ? | @727280 Let’s make sure you can get hooked up with that awesome offer from T-Mobile Tuesday’s!  Send me a DM so we can go over some details https://t.co/Qc7LIIxEk7. *MeghanParks
"@115911 why is this what I see about %80 of the time? #frustrating https://t.co/evIQKc22Qo | @727281 Our app was made to be easy, lets figure out whats going on. DM us! *MelJ"
"@115913 No kidding, was told by the roaming team that decided to terminate my number that I have had for 4 years with T-Mobile to go to Verizon and port the number over to them if I don’t  want to lose it. Wow! | @722743 @115913 We'd love to make sure all options were explored for you! Send us a DM so we can assist. *CassyFitzgerald"
"My LTE be slow as balls lately wtf @115911 make it better | @727283 Let's see what's going on there, Caleb. DM us, we'll take a look. *JoanO"
"@132995 does the new OnePlus 5t work with @115714 | @524444 I have checked but I cannot see any clear information on the website. So, I suggest you to visit a sprint store to confirm it so that you do not face any problem after purchasing it. - LP"
"@132995 does the new OnePlus 5t work with @115714 | @524444 Give me a moment, let me check that for you. - LP"
I should have never left @115725 for @115714. Y’all trying to take me back or nah??? | @727378 Hey! What's going on? We don't want to see you go! Please let us know to assist. - EG
"@115714 I’m eligible for an upgrade. Can I trade in my phone i have now to get credit on my new phone or just have to make payments like I have been ? | @727379 It depends under what type of agreement is your current device. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsVqrfy"
"Okay @115714 you need to get yourself together because my phone isn’t working right. It keeps freezing and crashing. Like I️ don’t pay a crap load of money for it to not work 🙃 | @727381 Let's look into that. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@sprintcare more like Sprint don't care, telling me they can no longer honor the aggreement we made | @727383 Please send us a Direct Message, so that we can further assist you. - JM"
"@115714 got a supervisor. Not good enough. NEXT! | @722757 Greetings again, what's going on Shawn?  How can we help you today?  I'm next!  Please DM (direct message) me so that I can help you! -MB"
"@115911 Why can’t loyal existing customers get the Black Friday buy one get one free deal? Or even any discount? I’ve been a customer for nearly 20 years. I already have four lines, I shouldn’t have to buy another line I don’t need to be eligible for a deal! This is terrible! | @610992 Howdy, Dani! We absolutely value your loyalty and want you to get the best hookups! This is by far my favorite time of year. :) Toss me over a DM and lets chat. I'll race you there! https://t.co/F1LcvbHvWu *DevynGalligher"
"@115911 signal is awful @125872 especially Terminal C. Full signal to no signal. | @727668 We'd be happy to take a look, DM us. *JoanO"
"@115913 https://t.co/7qa3J6SA8c | @727669 @115913 Thanks, Kyle! If you have any questions regarding the upgrade process or pricing on any devices, let us know! We'll be available in DM. https://t.co/PUCbqyZK4U *RachaelTansey"
"@TMobileHelp my phone says there's no sim card installed.  It is physically installed, and I have confirmed it was still in.  Even after putting it back in, the phone still says it's not there.  I tested with another sim and it works fine.  Please help! Any suggestion would be <3 | @397219 Let's make sure you're staying connected! Send me a DM! Thanks! https://t.co/pNQZQpN77z *CourtneyWest"
"@115911 Hi. I bought a phone on eBay. It is new, in a sealed package, hot used.  I live in Kazakhstan and we do not have a t-mobile, and phone not work with my carrier.  Tell me, please, how can I unlock the phone in order to use it in my operator's network? | @727674 Hey Denis, I'd recommend to reach out to the seller that you purchased your device from. *JamieK"
"@TMobileHelp I just got my Pixel2 XL today that I ordered the day it was released by Google. How do I redeem the Pixel2 Promo that has now expired as it was impossible to redeem until the device arrived? | @727676 Hello Joe!  I am always excited to talk to another Pixel 2 user.  Don't worry, you still have time! Shoot me a DM and I will make sure we get you set up right!  https://t.co/HxATIJF0QV *KevinGray"
"@115913 John it’s been a month w/out solution.14yr. Biz cust- my phone is My biz. Help mgt quote not honored | @694609 @115913 Let's find you a resolution, Lyn. Send us a DM with some more info so we can help https://t.co/PUCbqyZK4U *RachaelTansey"
"@115913 had one of the worst customer service experiences I have had in the 14+ years we have been with T-Mobile | @727685 @115913 14 years is fantastic, and we want to make sure to check this out together.  DM me the details https://t.co/7kiBsQoVoU *AdamBailey"
Is it back to $90? @116447 @114372 https://t.co/va3FFAwHHg | @329350 Visit of at https://t.co/jynCKmEl7R for the latest promotions. Team @116447
"So, I took my phone to @115714 to get it fixed because I dropped it and I have insurance. Why are the technicians so dope? | @129035 We'd like to assist you. Please send us a Direct Message in order to do so. -LC https://t.co/rMApsV8PQY"
"Need the X today.... @115714 what you talking. | @727971 Hi there! Please send us a DM, so we can further assist you. - LP"
"Ordered my iPhone x like 2 weeks ago. Wtf @115714 | @727972 Please shoot me a DM, so that I can assist you further. - LP"
"@115714 why doesn't the internet work!?!?! #outtage ??? | @727974 Since when are you experiencing issues? Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@115714 Is really frustrating me. They are sending me from person to person with no help | @727978 Not what we like to hear. Please shoot us a quick DM with details and I’ll jump on it. - LP
lol y'all don't appreciate my loyalty smh @115714 | @727979 Not what we like to hear. Please shoot us a quick DM with details and I’ll jump on it. - LP
"@115714 why is it every time you ask for a manager you either get the run around or they just hang up on you? I thought customer service was in the business of servicing customers.SMH | @727980 Greetings Timothy, what can we help you with today? Please DM (direct message) me to assist you. -MB"
@115911 transferred 7 times trying to get to business sales then the business sales rep tell the CSR to ask if I have a credit card before transferring me. #fail #poorcustomerservice #byebyetmobile | @727996 We want to make the process easy for you! DM us and we can turn this around *MelJ
@115911 you slacking w this no service | @582523 Staying connected is always crucial. DM us and let's look into your location right away. *JamieK
@115911 get your shit together man. | @727997 What's going on to make you say this to us? *JamieK
@115911 @TMobileHelp is service down in Honolulu? Haven't been able to make a call for over a hour. | @727999 That is not what we want! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
"@115911 is there a service outage in hawaii? Had ""no service"" for awhile now | @530714 Hey!  Send us a DM and we can take a look! https://t.co/WZM6cbcgHU *JonPorter"
"Excuse me @115911 why isn’t my phone service working??? It’s says “searching” 🙄 Thank God for WiFi! | @728000 That's always awesome to have a back up, but lets make sure you're taken care of. Send us a DM and we'll take a look. *MelJ"
everyone’s service is out mahhh dude @115911 | @728001 Hey Kai! Can we take a look at this with you? Happy to make sure you can stay connected. Send us a DM and we'll chat *ErikS
Needs help @TMobileHelp | @178479 You've come to the right place! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
"Hey @115911 you service is down in Hawaii and it’s super annoying / inconvenient. Mahalo. | @670963 Jackie, we want to work this out for you. DM us so we can look into your location. *JamieK"
@115911 no service status on phone in Hawaii?! | @728002 Oh no! DM us and let's get this worked out for you. *JamieK
"@115911 - Is service down all over Oahu, Hawaii? In Honolulu now, had no coverage for about 1/2 hour | @728003 That is no good! Let's check out what happened. DM us so we can take a look. *JamieK"
fix it please @115911 @TMobileHelp https://t.co/czy05xAFAh | @725998 We're here to help! Please DM me the details https://t.co/PqgHENiX1V and I'll dive in for you :) *ByronEdwards
@TMobileHelp service down on the big island https://t.co/NlRBOTixUX | @728006 DM me and let's work this out! <3  https://t.co/ezZMoc7QXB *GraceFranco
@115911 get your shit together I’m not trying to be bored while waiting for my flight.. might as well stay on this island 🤷🏻‍♀️😴 | @728009 What's going on that's making you say you'll be bored on your flight? *JamieK
"@115911 WTH is going on? I have ""No Service"" and neither do several of my friends in Hawaii. This has been happening on and off since yesterday!! I have a business to run!! Fix the signal! #tmobile #wtf #tmobileproblems #nosignal | @537851 Staying connected is always crucial. Please DM us and let's look into your location ASAP to see what's going on. *JamieK"
"@115911   WORST CARRIER EVER. CANT WAIT TO SWITCH. NO LOYALTY TO LOYAL CUSTOMERS. | @433187 This makes me sad to hear, Babette. I'd love to work with you to turn this around. Please send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
@115911! What’s going on??? I️ want my service on! | @728012 We take your connection very seriously. DM us and let us know of your location so we can look into this for you. *JamieK
@TMobileHelp Is there outage of service in Hawaii? 😫 | @728013 Hey!  Send us a DM and we can see what's going on. *JonPorter
@TMobileHelp Is there an outage in Honolulu? We have no signal on either line. Help. | @728014 It's so important that you're able to remain connected to those who matter most. Send me a DM and we'll get to the bottom of this ASAP. https://t.co/mG2aYYPAdA *AshleeCooper
@115913 @115911 what’s going on with this no service in Hawaii! 😩😩😩😩 https://t.co/nJgC7VvxXk | @728015 @115913 Hey! That's not the experience I want for you at all. You need your service. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
Is it just me or @115911 is being ass right now #noservice | @728016 You always deserve to be connected. Please DM us and let's look into your location right away. *JamieK
@115911 literally no one in this room has ducking service help them | @728017 We always want our customers to be connected. Please DM us and let us know of your location so we can look into this. *JamieK
Why doesn’t anyone have service rn @115911 ? | @728018 If you're facing network issues please DM us so we can look into your location ASAP. *JamieK
"@115911 what the hell? | @728019 Kiersten, what's going on? If you're facing an issue please DM us. *JamieK"
What the fuck @115911 | @728020 What's going on? *JamieK
@TMobileHelp what's going on with your service in Honolulu? It's been in and off all morning. Mostly off! | @728022 Yikes! We can't have this going on! Send us over a DM so we can dive into this! https://t.co/Qz0L1xpZB7 *MikePerez
"@115911 complete outrage in honolulu.  Tech support no help.  Just google tmobile hawaii outtage and see others have the same issue rather than tell the customer to reset network settings. | @728023 Hey Patrick, we take our responsibility to keep you connected seriously. Please DM us and let's look into your location right away to see what we can do. *JamieK"
@115911 what is going on with the service. Can’t do anything without WiFi. #TMobile #Seattle | @728024 Lets check this out and make sure youre taken care! DM us *MelJ
"Ok, @115911 what’s going on with my service. 🙃🙃 | @728025 Hmmm let's see. Send us a DM and we'll check it out *ErikS"
Ok @115911 why is my service all of a sudden gone making me use this ghetto school wifi | @728027 Let's look into your location and see what's going on. Please DM us. *JamieK
"@TMobileHelp hey is something going on with tmobile my service too tmobile has no service, and my sons phone too? Is there something going on with your tmobile service, because it keeps saying no service network? please address this issue asap? | @728028 This sounds like a job for T-Force! :) Let's take a closer look at your service to see what's going on ASAP! Click this link to send a DM https://t.co/6eZrWJ9PIa *JustinRhodes"
@115911 is there an outage in Honolulu? I have no service on my phone at all >_< | @673730 We always want you to be connected at all times. DM us and let's look into your location ASAP. *JamieK
"Lol. @115911 has a massive outage. This is the only time having a work phone has ever come in handy. | @179556 Hey Travis, we take your connection seriously. DM us and let's look into your location right away. *JamieK"
What’s up with the “No Service”..... @115911 | @728030 We take your connection seriously. DM us and let's look into what's going on. *JamieK
"@115911 is there a network problem in Hawaii right now? @728032 @728033 @38724 @99438 #Tmobile #TmobileHawaii | @728031 Hey Keenan, lets take a look! DM us *MelJ"
"@TMobileHelp no service in hnl?? keeps searching | @728034 Have no fear, your #MagentaFam is here! Send me over a DM so we can work together on this! https://t.co/Qz0L1xpZB7 *MikePerez"
"@115911 seriously sucks, I have no service at all 🙄 | @728037 Hi Tayler, we want to keep you connected. DM us, let's see what's happening there. *JoanO"
@TMobileHelp help my phone doesn’t have service and It won’t connect | @590368 Service downtime is never a fun time. Shoot me a DM and we fix this together! #TeamMagenta *MatthewS
"okay, iPhone X should arrive tomorrow and this time I did NOT ship it to my home (sad). i got all my money back from the stolen package several days earlier than the estimated time frame. i love you @115911. #happyplace | @117644 #AllTheLove We want you to be able to enjoy all that your new device has to offer. We're so excited to hear that it will be in your hands tomorrow. If there is anything else you need, you know where to find us. #AlwaysThereForYou *AshleeCooper"
@115913 I called to get my iPhone x activated - cs rep wanted my online password! What!?!? This should be encrypted and not shared with employees! I hope you look into it! | @728038 @115913 Let's get some more details about your experience and make sure this gets sorted out. Your privacy is very important to us https://t.co/PUCbqyZK4U *RachaelTansey
Hey @TMobileHelp can I get a refund since your services are down? | @419329 Not being connected is the worst!  Shoot me a DM and we can look into the area and see what is going on for you!  https://t.co/CpepB4KjFi *BrianBenderski
Just call the customer service rep and tell them about this tweet https://t.co/qubBDe6Hwd | @438820 Hi there! Can you please send me a private message so I can help? - IR
Just Got shipping confirmation for my #iphonex thank you @115714🙌🏿 | @429338 Congratulations on your purchase of the new I phone x!!
I think @115911 is down... | @728264 We always want you to be confident with us. Shoot us a DM and let's talk. *JamieK
Me rn Bc @115911 service is down 🙃🙃 https://t.co/vIbLD8GOh0 | @700927 Hey there! Send a DM our way and we can dig right into this! https://t.co/senzStoecA *HillaryTurner
@TMobileHelp I'm getting no service all of the sudden | @728267 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
"@115913 Feeling disappointed and discouraged with @115911 
After 16 years as a customer we are unable to finance a new 
#iphone8plus | @728268 @115913 Hey! We're here for you and would love to turn this around. Please sent me a DM so we can chat about the details. https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 makes it hard to be a great father while over the road, meanwhile its like this @115725 built in 4G in my truck never loses signal. 🤦🏿‍♂️ | @728269 Hey! It's important that we keep you connected wherever you are. Send us a DM and we can chat about some options *ErikS"
Fuck @115911 I’m switching | @728273 Woah! Not so fast! Let's troubleshoot first. Send us a DM and we'll chat about it *ErikS
Fix your connection services @115911 😡😡😡 | @728274 Hey there! Please DM us if you're facing service issues. The team is here to assist. *JamieK
"Does anyone have service on @115911 ??????? Please fix this issues i can’t tweet on company WiFi | @728275 Hey there! If you're facing issues with your service, DM us immediately so we can look into your location. *JamieK"
Can't even use wifi calling @115911 @TMobileHelp @115913 | @728276 @115913 I’m here to help with your calling needs. Please send a DM my way so we can figure this out. https://t.co/Et1Fu7xZtb *BarbPelotte
"Nobody’s phone is working at school because we all have @115911 🙄 | @728277 Hey Maka, we always want you to be connected. DM us and let's look into your location ASAP. *JamieK"
"T-mobile carriers are down till Saturday wtf @115911 | @728278 Rommel, we prioritize keeping our customers connected at all times. DM us and let's look into your location. *JamieK"
@115911 why don't I have service in Maui rn??? | @728279 Oh no! DM us and let's look into this for you. *JamieK
"@115913. Hello John, my daughter is getting life threatening text message from last several month from fake number. What can be done? Contacted support all in-vein. | @728280 @115913 Hey! We want to make sure your daughter is safe. This is a top priority. Please send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp how much does it cost to add a line to my plan? | @610992 Hey Dani, Devyn here! I have your DM open still, I'll catch you on the flip side for all the details. :) *DevynGalligher"
"Hey @115911 #hawaii Looks like you have a problem NO SERVICE! | @222476 Hey Todd, lets take a look. Send us a DM *MelJ"
Bro @115911 what's going on right now why don't i have service🙄🙄 I pay my bills on time and everything😤 | @728281 Oh no! Shoot us a DM and let's look into what's going on. *JamieK
"T-mobile wtf @115911 all y'alls service is down | @728282 Camryn, we always want you to be connected. DM us so we can look into your location. *JamieK"
@TMobileHelp whats was that pixel 2 half off promo code? Im attempting to look up the status of my promo. | @172603 Great question! :D Go to https://t.co/VN39u7JAMH  and use code 17PIXEL2HALF 💪😎🌟 *PatrickUllmann
@115911 get it together omg | @728284 Whats going on? Send us a DM! *MelJ
"@115911 I love you guys and have been a loyal customer ever since you were Voicestream! But I get sooooo frustrated that a lot of the times your service is unreliable. I’m in Orlando for work right now and can’t even play a reliable game of @210685 because of the service! | @728285 Hey Nicasio, we only want you to be confident with the best network around. DM us and let's look into your location ASAP. *JamieK"
@TMobileHelp what is that with that “no service” things 🙄 | @728286 Oh no! We want to make sure you stay connected. Send me a DM so we can get to the bottom of this. https://t.co/cseyxpyzFm *VanityPena
"@TMobileHelp looks like your service is down here in Hawai‘i, or at least on our island of Oahu. Any word on what’s going on and ETA when it’ll be back up? We have work to do... | @512151 We know how important it is to stay connected. Send us a DM and we can get you the latest update on the network there in Oahu. https://t.co/IUIA5vQSHC *MattHargleroad"
@115911 why hnl ppl ain’t got any service? | @728287 Hey there! If you're facing network issues please send us DM. *JamieK
"@115911 T-Mobile service is down in Hawaii. Any updates of when it will be back up ? | @728288 Hey Sean, lets take a look. send us a DM! *MelJ"
@115911 my phones running like shit and won’t load anything today! WHATS THE PROBLEM?! | @728289 This doesn't sound good. Shoot us a DM so we can look into your case. *JamieK
@115911 why don’t I have any service? Fix this! | @728290 Hey Martin! Let's check this out with you! Send us a DM and we'll get you reconnected *ErikS
"@115913 I just sent you an email about hoping to switch from Sprint to #TeamMagenta, hopefully you can make me a sweet deal! | @728291 @115913 We'd love for you to join #TeamMagenta! Send us a DM and we can answer all of your questions! *CassyFitzgerald"
@115911 @115913 i live on the border and it's not my fault that my phone finds that @174794 and @579529 give me a better QoS. what the hell am i supposed to do? move? absolutely ridiculous https://t.co/xgHlCixRpV | @728292 @115913 I want to make sure you have the best possible connection at all times. Please send a DM our way for a closer look at what's going on. *BarbPelotte
".@115911 @TMobileHelp is it that hard to acknowledge this publicly? I think everyone would appreciate a more proactive approach and forthcoming ETA on the fix. - A loyal 10+ year customer. https://t.co/JeKXVCLtWy | @728031 We appreciate the feedback! Glad you got the answers you need. If you have any other questions, let us know! *MarvaBiggar"
Why does @115911 have no service in Hawaii right now? @TMobileHelp | @728294 Let's get to the bottom of this! DM me your zip code and I'll check it out. *AlanaB
"@115911 YALL FIX UR NETWORK | @728295 Jayson, if you're facing issues please DM us so we can assist. *JamieK"
"Hey @115911 my service has been down for more than an hour now. If you could fix that, thanks! | @728296 Oh no! DM us and let's look into your location right away, Karla. *JamieK"
"There is a service outage in Kahului, HI 96732
via our systems it seems like it working but multiple reports across the area are the same. If you can please file a service compliant and get it fixed as soon as possible that would be more than appreciated. @115911 @115913 | @728297 @115913 Hi! Thank you! We've got this! *AlissaFast"
"@115911 wtf is going on | @728298 If you're facing similar issues as your friend, please DM us so we can look into your location right away. *JamieK"
"Service has been down for about an hour in Hawaii & every time @TMobileHelp @115911 replies to someone's tweet they act like it's the first time they're hearing about the service being down. GET. IT. TOGETHER. I don't pay $$$ for this kind of service. #TMobileDown | @514306 While we are extremely popular today, we have not forgotten about you and don't want this experience for you or any of our amazing customers. Please DM us so that we may take a further look into this. https://t.co/Qz0L1xpZB7 *MikePerez"
"@115911 @115913 does this mean I’ll get mine sooner than December 20th?! iPhone X Lead-times Drop To 2-3 Weeks via @232395 https://t.co/RNrPEohfdz | @728301 @115913 Hi! I'd love to check out your status and get you an update, if we have one. Send me a DM so we can chat. *AlissaFast"
".@TMobileHelp DMs not available on my work computer, but I have no cellular service in Honolulu. Plz help | @728303 Thank you so much for letting us know! Can you please try restarting your phone until you can meet us in a DM? Thank you! *KiaWashington"
@115911 how come I don’t have no service??? | @728304 Hey Roxanne! Let's see what's going on. Send us a DM and we'll check this out with you *ErikS
@115911 I'm about to hop on @115725 if you don't give me my service bitch | @728305 You always deserve the best from us. Shoot us a DM and let's look into your location. *JamieK
@TMobileHelp service is out in Hawaii. What’s going on? | @728306 We'd love to take a closer look into your service! Click here to send a DM so we can investigate! https://t.co/6eZrWJ9PIa *JustinRhodes
I pre-ordered the iPhone X with an iPhone 6 Plus trade in for $300 credit. I go to print shipping label and now it's only showing $109 Credit! Support Chat refuses to give $300 credit. Canceling order! @115911 @TMobileHelp @115913 | @728308 @115913 Hey! I want you to get the most trade in value on your phone. Let's check out your options. Send me a DM so we can chat. *AlissaFast
"Seriously @115911, what’s up with this no service | @728309 Oh no! DM us and let's see what's going on. *JamieK"
"Well, seems like @115911 is down for #Hawaii folks. I found out bc I was trying to call @99491, it didn't work, but then I heard her voice down the hallway... talking about how Tmobile is down for her lol | @504658 Paola, we always want you to be connected. DM us so we can look into your location. *JamieK"
"Bruh I’ve had no service since like 8:30 this morning... wtf is going on @115911 | @728311 DM us Kanani, we'll take a look. *MelJ"
"@TMobileHelp no service in hnl 😒 | @728312 Let's turn that frown upside down! DM me, I want to get to the bottom of what's going on! https://t.co/GfMqTm3Joc *LizRackliff"
"@TMobileHelp @115913  Honolulu, Hawaii area wireless network is down as 0922 AM Hawaiian Standard Time. | @165035 @115913 Send us a DM and we can check out the details. Thank you in advance *AlexSemsch"
@TMobileHelp @115913 I wish TMobile had a rewards system. I really want to order the iPhone X but can’t afford the down payment. 11yr customer with 5lines @ $340/month | @728313 @115913 Getting you the phone you want is our goal! Send us a DM so we can make sure all options have been explored! *CassyFitzgerald
"@115911 @TMobileHelp No service for the past 30 min. in Hawaii.  What's going on?  And, how long until service will be restored? | @728314 Let's check this out. I'll need to collect some info from you, send me a DM! https://t.co/ajg0boXCWT *TanyaFalandysz"
"@115911 @TMobileHelp @115913 Hi, T-Mobile service isn't working.  Data not working and can't call or text.  Fairly certain not my phone. | @728315 @115913 We can't have that! Send us a DM and we can check out what's going on https://t.co/F5qTU4vh90. *AlexSemsch"
@115911 my signal is really bad today. Dont even get 1 bar | @728317 Oh no! Let's see what's going on. DM us. *JamieK
"Dear @115911,

Please get your life together because I haven't had service for about 4 hours...I'm located in Honolulu, Hawai'i. Please get this fixed A$AP Rocky!

Thank you,
Charmaine | @728318 Dear Charmaine, we always want you to rock out with amazing service. Please DM us and let's look into your location. *JamieK"
@115911 service is out in Hawaii. What’s going on? | @728306 Hey there! We want you to have the best service around. DM us and let's look into this for you. *JamieK
Wtf @115911 WHY MY PHONE NOT WORKING | @728321 I always want you to have a working device. DM me and let's look into your case right away. *JamieK
"T-Mobile sucks so bad I should have stayed on Chris' Verizon plan lol SMFHHHHHH I HAVE NO FUCKING SERVICE what the fuck @115911 @TMobileHelp | @728322 Hey there, we want your service to be solid. Lets check this out, send us a DM *MelJ"
"PSA for those with T-Mobile and have WiFi available.

Connect to WiFi, and turn on WiFi calling on your phone. You should be able to make outgoing calls and texts and receive them as well. 

As for you @115911, get your sh*t together. We paying for a reason. | @728323 We always want our customers to stay connected. Please DM us and let's look into your location right away. *JamieK"
"@115911 Wtf is up bitch? | @728324 If you're facing an issue, feel free to DM us and we'd love to assist. *JamieK"
"Dude my @115911  service is down rn -_- any word on when it's gonna go back up? | @728325 Aloha! Lets check out your service, send us a DM! *MelJ"
@115911 need help with accidentally carrier lock | @728328 Let's look into what we can do for you. DM us. *JamieK
Wth @115911 | @728329 Yes? *JamieK
@115911 do you know when service will be restored to Hawaii? | @728330 Staying connected is always crucial. Please DM us so we can look into your location. *JamieK
"@115911 wya boi? I have no service by uh manoa. | @728331 Hey Nathaniel, send us a DM and let's look into your location ASAP. *JamieK"
My phone bug'n im not receiving certain text msgs and shit like @115858 @115911 whats really good ma?! | @608123 We always want you to have a flawless experience with us. Shoot us a DM and let's look into your experience right away. *JamieK
"@TMobileHelp  Do we have a outage in Englewood, CO ? I have  data connection issues | @728332 Good afternoon, I am not showing any known outages listed at this time. Please send a DM and we can dive into your issue specifically. *KendraA"
"@TMobileHelp Mobile wifi service dead and kaput in Waikiki, USA. Assume outage is statewide. Just FYI... | @728333 Hey there! We definitely want to make sure that you've got the coverage you need on the islands! DM me and we'll get to the bottom of what's going on! https://t.co/GfMqTm3Joc *LizRackliff"
"@TMobileHelp No service in Honolulu right now, whats happening? | @728334 Hey Sebastien! Send a DM our way and lets dig into this ASAP! https://t.co/senzStoecA *HillaryTurner"
@TMobileHelp got Emergency Calls Only and now No Service in Honolulu.   what's the problem? | @728335 Getting you the service you need on your phone ASAP is crucial to us! Please shoot me a DM and we'll see what's going on here: https://t.co/EoqAVShpFT *AustinWebb
I’m getting really impatient with @115714 and how it’s been well over 12+ hours and still no service/signal by where I live!!! | @728381 We've been assisting you via Direct Message. Please stay in touch for further assistance. - AA https://t.co/rMApsV8PQY
@115714 how come my phone number still shows someone's else's name when I call people? I have that number for over ten years. | @471324 Are you trying to call a landline when the incorrect name displays? Have you noticed this recently or has it always been this way for you? - JF
@115714 Stop with these security updates. They suck. The website is complete garbage now and I had to stop working in the middle of my work day to contact sprint. Why would Sprint as for my pin and security question if you deleted them. Good Job | @485989 Please DM us if there is an account or service concern we can address.
Not even sure the point of making appts if you are still waiting half an hour later... @sprintcare | @728382 We do apologize. The wait time can vary depending on how many representatives are available and the transaction they are working on.
@115714 loyal customer over 12 years. UP for an upgrade in 30 days. Phone got destroyed last night. Any chance you would give an offer 30 days early? (The one I will get then) | @371842 Hi Kristine! We appreciate your loyalty! Let us take a look into this for you. Send us a DM! -ND
shame we're going to have to take @115714 to court.  should have listened to @115725 | @356711 Hi there. Thanks for stopping by. Send us a Direct Message to further assist you. - JM
I have to switch to a GSM carrier. I get so sick of @115714 not being able to handle my ESN changes… once a week I have to go through 2 hours on the phone. Love the service but man get updated already. | @340381 Sorry you feel this way! Let us know if we can assist you!
"Am I the only one who serious thinks @sprintcare has the worst customer service on the planet? How can they cancel a transaction and change it for another $100 more without even speaking to you? | @728384 Hello Tiffany, this is not how we like to be perceived at all, sorry for the trouble.  Please DM (direct message) us for help. -MB"
Okay guys.... @115911 or @115714 #help | @728385 Hi there. How may we help you ? - LP
@115714 your service fucking sucks. Forsure dropping you guys and going to @115725 | @728386 This sounds concerning. What type of issues are you currently experiencing with your service to make you feel this way? - JF
@115714 is bootycheeks. Service sucks. | @728387 Hey! What's going on with the services? Please let us know to further assist. - EG
@115714 Can you give me a estimate of how much it would cost to upgrade to a iphone X or 7 | @728388 Hi! Login to https://t.co/KDKMy1BbDn to check your eligibility and see your iPhone offer :D -MP
@115714 @sprintcare This should not be my service in my house  I live in a major city too. Y’all suck. https://t.co/9eHp3zlIw7 | @728389 Please DM us so we can look into this. -LC https://t.co/rMApsV8PQY
@sprintcare Is there something going on with the network in Dallas. It's really slow and I'm having trouble loading sites and apps. | @459216 When did you start having this issues? Is it happening at just one location or more? What does the signal bar shows? -PC
"@115714 please thank all 15 people I talked to today to get 8 months of over billing fix, but we need to wait for the next chapter you write | @722757 We are very happy to hear we were able to solve the issue for you. - JM"
@115714 get your shit together | @728390 Hey Becca! What seems to be the issue? -ND
"Seriously??!! @sprintcare Total of 12 hours spent w/customer service on issue- 40 minutes in this time to get put on hold for 22 minutes, then hung up on. @116447 @115714 #disappointed #customertimedoesntmatter | @728391 We apologize for the issues you have experienced. Team @116447 will reach out to you to address your account concerns momentarily."
"Dear @115714 I just want my network improved in NW Ohio. 

Customer since 2001 | @728392 What type of issues are you experiencing? Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@115913 do you have somebody I can talk to about you ripping me off. | @155252 @115913 Hi Amir, I am happy to continue working with you to address and resolve the concerns that you have. I just sent you a DM and I look forward to your response. *JasonYaddow"
"@TMobileHelp Vraagje kun je oude voicemailberichten van bijna 1 jaar geleden opvragen. Heb hem zelf niet verwijderd. | @728406 Good afternoon! It seems like you may be looking for T-Mobile Netherlands. If that's the case, you can reach them here: @2399. If you have a T-Mobile USA account, DM me here and we'll get started:https://t.co/HuQi0EoCEV. *JasonBurr"
"Trying to get my wife switched over from @115725 to @115911, since @115858 and #verizon are no help. #thanksfornothing https://t.co/pFvlmFSDBM | @25343 Hey Matt! Happy to get you guys hooked up with a new device that looks a little shinier. Send us a DM and we can talk options *ErikS"
Me going back to writing letters because I am giving up on phone companies @115911 @115714 @ATT which one is best? https://t.co/jH0kh8iWly | @582170 I appreciate your patience while we got back to you. I'll meet you in DM. *MarkMcLaughlin
"@117159 A Galaxy S7 G930P (for Sprint).. paid off and unlocked... Can't be moved to @TMobileHelp because of a LOCKED bootloader that restricts the LTE / GSM basebands not used by other carriers!?! | @448444 We can definitely take a look to see what kind of options we have. If I can have you DM me, https://t.co/oKCwgkQDUm. *GwenStand"
"@TMobileHelp New Customer to T-Mobile poor customer service got the BOGO Samsung Galaxy 7! I've paid twice for The The phone The phone offer. Being charged for the balance. That was resolved a year ago! I came from Verizon and Going Back Asap! Standup to your Name T-Mobile! | @728408 Carolyn, shoot me a DM https://t.co/zMHlDmwgGJ I definitely want to check that out for you, I got you covered! *VictorianLang"
@117543 @158861 Does the unlocked LG V30 (US998) support @115911 #wificalling | @728409 @117543 Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
Thanks for slowing down my data by a trillion @sprintcare | @615087 Thank you for reaching out to us. How can we assist today? -KJ
"@115714 say stop playing with me I just made a payment | @452680 Hey! Hope you’re doing well today. Please send us a Direct Message, so that we can further assist you. -CS"
"What's going on @115911? There hasn't really been service and my bill is paid. Therefore, I shouldn't be having issues | @728560 I hear you and I know it's no fun when you don't have strong service. DM us here so we can look into it with you. *BlakeT"
"@115911 You guys royally screwed me during a new account setup and and upgrade... Anything we can do about that? | @728561 Hey Christian, what's going on? Definitely DM us with the details so that we can turn this around! *KittyG"
"@TMobileHelp @115911 @115913 this is TMO's idea of smartphone equality after 2 years of never missing a payment or being late. #screwed | @129242 @115913 Hey there, Paul. Please DM us what's going on. We're here for you: https://t.co/cuEwtd2epS *DanKing"
When you pay for insurance and @115911 tells you they cant help you a claim...... Mondays | @385772 @115911 Help can always be found here with T-Force. I see your message. I'll meet you there. *AshleeCooper
My iPhone X wasn’t even suppose to ship until after launch date. And it shipped today. Thank you @115911 | @728562 We'll keep you up to date throughout the process via text and email! DM me for any questions! https://t.co/4tHjtOQM3E *LaurenChan
"@TMobileHelp Heard a ad on the radio about Note 8 promo ($200 Samsung Pay+Tablet) is this for existing customers and for a financed device? | @728563 You made it to the right hands, I am a #PromoExpert! Shoot me a DM to chat! https://t.co/b1rv6Im6uc *HolliePace"
"@sprintcare My phone has been 3g all morning. Here in KcK, KS. Never had this issue before. Rebooted and the problem persists. | @728624 Hello there! Please send us a Direct Message, so that we can further assist you. We're always here eager to assist - KP"
"@115714 if I'm not going to get service half of the time, I really should be paying half the price.. let's compromise here | @728626 Hello there! Please send us a Direct Message, so that we can further assist you. We're always here eager to assist. - KP"
"@115714 Your website is seriously one of the worst.  The screen can't seem to decide on a format, popups every change, poor help section... | @728627 Sounds like something we should look into. What exactly are you trying to do on the website? -JT"
"@115714 woman at retention is rude!!! Is this really how you treat customers for over 15 years!? | @728628 Hey there, That is not the way we treat our customer. Lets talk in private. Send me a DM. -KJ"
@138028 are there ways to fixing a slow connecting | @728629 Can you please send me a Direct message providing me with your nearest cross streets and ZIP code? -DS
"@115913 @TMobileHelp can anyone help me figure out the mystery of the missing iPhone 7+? Returned a phone, now it's missing. #frustrated | @728649 @115913 Hi! That's certainly not what I want for you at all and would love to get to the bottom of this. DM us https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 I can't talk to anyone because my signal sucks so thanks! | @728651 Definitely understand that you count on us to keep you connected and I want to get you back up and running. Shoot me a DM, right away. *JPL"
"@TMobileHelp hi there, I need to activate my line please | @728657 You absolutely came to the right place to get your line added! Please DM me here and I've got your back: https://t.co/EoqAVShpFT *AustinWebb"
"I have never had a worse experience at a @115911 store in my entire life. Thanks 🙃 | @728658 Let's make sure that we turn that in to the best experience of your life, Jack. Send us a DM. Thanks 🙃 #ComebackSeason *TarynS *TarynS"
@115913 @115911 The difference between customer retention and churn is customer service. I give @115911 customer service 👎👎👎. | @363772 @115913 Hey Mike! We're here for you and we'd love the opportunity to turn this around. DM us. https://t.co/3sF8qpf2nx *AlissaFast
@115911 @TMobileHelp @115913 I'm ready to give up on all wireless and go to the f--king library. I've done everything you've asked+more | @129242 @115913 We'll meet you back in DM and continue assisting you there. *JamieEnglish
LG V30 or Moto Z2 Force? Can't quite decide... @115911 @TMobileHelp | @412334 Great choices either way! We are just a DM away if you need any assistance! :) https://t.co/eiqro2hcq1 *KyleSaragosa
@TMobileHelp is the iphone x available with jump on demand ? i'll get the 8 today if i can switch to the x in a month or so. | @655280 Let’s check out upgrading options! Send us over a DM! https://t.co/9RTnmWVDJe *SamanthaSylvester
"@115911 @115913 it shouldn't take Over a month to get a refund | @549242 @115913 We're here for you and truly want to help, Chavez. We'll be meeting you back in DM ASAP. *DanKing"
Love when phone companies try to steal money from you. @115714 is terrible. I have two disputes open. I honestly rather go without a phone 🖕 | @728769 Can you please send us a DM with the details so we can get down to the bottom of this? -ES
"@sprintcare doesn't care about their customers.   Haven't even replied to my comments    It's a shame how poorly they treat people | @577794 @577794 - You have sent 7 tweets, all of which were responded to. We have requested a DM from you with an elaboration -LG"
"@sprintcare doesn't care about their customers.   Haven't even replied to my comments    It's a shame how poorly they treat people | @577794 Hi, your issue was brought to my concern. I'm a resolution supervisor here with Sprint. Please send us a DM. -ResolutionSup SR"
"@115911 my phone keeps saying “no service” | @728823 Let's get some bars up there, Paige. DM us, let us check what's going on there. *JoanO"
"so like what phone companies will pay eft/my phone lease if i switch since @TMobileHelp has been garbage @VerizonSupport @117735 | @436263 @VerizonSupport @117735 We are definitely hear to help, Jordan! We will see you back in DM. :) *JamiePitcher"
@115911 @TMobileHelp how can i find out if my family plan is eligible for netflix? i pay for it and would love for it to be included | @728824 https://t.co/PJshX6BC4d *SageMcGowan
@115911 @TMobileHelp how can i find out if my family plan is eligible for netflix? i pay for it and would love for it to be included | @728824 Absolutely! Netflix on Us is pretty incredible if you ask me! Send a DM our way and we can check it out :) *SageMcGowan
"Watch yalls cards and info Fam.
@115714 system is ""glitching"" and taking $ while their customers sleep. 
Scandalous. 👿 | @728853 You will have to DM again for assistance ma'am.  If that link doesn't work for you than I can call you. -MB"
"Can’t barely use my @sprintcare @115714 phone in the building ... nothing is sending via social media .... idk if I’m missing messages . The phone completely froze up on me . I need a new provider ASAP | @335932 Hello Monica, we here to help you. Kindly send us a Direct Message, so that we can further assist you. -KK"
"@TMobileHelp If our phone number is being spoofed for scam calls, is there anything we can do to stop it besides change our number? | @728945 Amazing question! Please send me a DM, and I can help. :) https://t.co/NICrRPn7OP *SierraRichards"
"@TMobileHelp @115913 yep now they will ignore me, i did my part twice. Time to post #AmVet | @129242 @115913 I'm working on a reply to your DMs now and will continue assisting you there. *JamieEnglish"
I hate when @115911 over charge you for something its not your fault. | @371498 Tell us more Nate. Send us a DM and we'll figure out what's going on. *KaeW
@TMobileHelp CHECK YALL DM | @382724 I just sent you a DM. :-) *FeliciaPorter
"@sprintcare Is there an outage in the Houston area? I have no data, phone, or text service. Restarted phone. Updated prl and device config. | @729022 Please DM us & we’ll get this figured out ASAP. -ES"
@115911 why am I receiving callz from random numbers. TMobile has been hacked | @729111 Do the people say they are trying to reach your number? We can help get this figured out. Send us a DM. *JPL
@115911 question how can I order a cell personal spot? | @729112 Hi Josue! We can help you out here. DM us. *GiselleM
@115714 Also the offshore agents you hire should be able to have connections to where they can clearly understand your customers. | @591893 get you to sales to upgrade your phone.
"@115714 Also the offshore agents you hire should be able to have connections to where they can clearly understand your customers. | @591893 I understand the frustration, if you want send me a callback number through direct message and I can call you and"
@TMobileHelp Can you help me check the status of my carrier freedom reimbursement? | @200659 I can definitely help check the status for you. When did you apply for your Carrier Freedom rebate? *JenniferP
"Hey @115911, not a customer, but someone used my card # at store #2012. Getting the run-around from CustServ. Just want my money back, @115913 | @729230 @115913 We'd be happy to chat next steps that should be taken. Please DM us: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp very disappointed at @115911 i repeatedly asked not to charge my card. And i still got charged 😡😠😡 | @729231 I'd love to look into this for you. Follow this link. https://t.co/PTcXoerhEH *FeliciaPorter
@TMobileHelp why is the hold time always 20 min?! And what happened to the call back feature?? | @729232 No hold times on social media! Send me DM so I can help! https://t.co/yZ5k0mtFsX *SonjaKett
"@115913 TMobile Name ID shows ""Wireless Caller"" if not in contacts. Wish it would show  #. Or wish I could disable  & keep 1Plus. Help | @176268 @115913 We're here to do all we can to help - shoot me a DM and let's take a look. https://t.co/93XwcSKFIy *RayButler"
"@115714 And your representative, Charles, asks me well didn’t you read your lease. Yes but I expect customer care to know my lease | @591893 apologize for the inconvenience  you had experience."
"@115714 And your representative, Charles, asks me well didn’t you read your lease. Yes but I expect customer care to know my lease | @591893 I understand, our sales team would know and supposed to have the information you need for the upgrade. But I do"
3 @sprintcare What's the point of opening trouble ticket and resolving if nobody can find it when problem reoccurs? | @729247 Thank you for reaching out to us. Can you please send us a DM with the details so we can get down to the bottom of this?k -ES
@115714 The place that I would go with my new Jeep is on a road trip to the gran canyon with my family and friends.🤗 #JustForYouSweepstakes https://t.co/TsTKXy2Ppo | @729248 Just click on the link provided to start your registration for this promotion https://t.co/drNtYldHij. Good luck Katie. - RM
"@115714 The place that I would go with my new Jeep is on a road trip to the gran canyon with my family and friends.🤗 #JustForYouSweepstakes https://t.co/TsTKXy2Ppo | @729248 Hi Katie, what an interesting suggestion. Thanks for having such an interest in our Just For You Sweepstakes. - RM"
"@115911 Hawaii no more service can you get it back for us Thanks 🤙🏽 | @729683 Sonny, we for sure want you to have the service you need. Please DM us. *GiselleM"
@115911 we about to scrap you don’t get this shit working🙄 | @729685 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood
"@TMobileHelp why is the service down in Honolulu,HI?? Trying to get some work done but can't make any calls to clients or customers! | @729686 Hi @729686, my name is Abe and I would be glad to assist you from here.  Please initiate a private message or direct message. *AbrohamVela"
"@TMobileHelp @115911 - 30 days to process a refund?  What's up with that?  Way too long! | @572411 Depends on what the refund is for, Ryan! Shoot me a DM and I'll help clarify https://t.co/dzjAJQ2bkx *SoRaYi"
@TMobileHelp haven’t had service all morning. Really needing my phone to be reliable today. Any explanation for the service issues? I’m located in Kailua Hawaii 96734 | @729687 We got this! We’re aware of what’s happening and our engineers are working to resolve. See https://t.co/MTs0J2O4aZ for more info. *TanyaFalandysz
@TMobileHelp Hello? Are there any updates on outages on Oahu? | @728008 Check out the latest on the coverage in Hawaii here: https://t.co/EnNY6yXJtM *BrittanyJones
"@115911 @TMobileHelp  how do I link my Netflix account with my TMobile plan to take part in the promo, @405439 @99637 | @262618 Hey Andrew!! #NetflixOnUs rocks!!! Send me a DM here: https://t.co/QIHNBDHoV8, and we can go over the steps to link them! =D *LaurenWalker"
"@TMobileHelp *wakes up* 
""entire island of Oahu down this morning"" 😒
*goes back to sleep*

 #tmobile #Hawaii #noservice | @729688 Greetings! Hawaii is experiencing a network outage. We are working hard to get things going again. Hang in here with us! We'll get it going for you :) *TiannahReagor"
@115911 what’s going on with the “no service” | @729689 Oh no! Let's take a look at what's going on with your service concerns. Send us a DM and we'll dive right in! *KeithM
"@115911 trying to sell me a #GalaxyS8 and callin' it the #GalaxyNote8.  This is the kind of sketchy thing I expect from @127051 or @39142 not from T-Mobile. Get your crap together @115913

#TMobile #Scrubs https://t.co/Z1e4Osn8qU | @729691 @115913 We'd love to help with your order! Send us a DM so we can get some more information! Thank you. *CassyFitzgerald"
@TMobileHelp any updates on the outage in HI? | @577153 Send us a DM and we can take a look. https://t.co/WZM6cbcgHU *JonPorter
"I'm going to keep things civil and just say how incredibly angry I am at @115911 right now. My mom bought a new phone less than 6 months ago and they just tried talking her into a new one because her STILL NEW phone won't charge properly. | @729692 We can help replace that phone. DM us, we're here to help. *JoanO"
"Dear @TMobileHelp: if a support rep accidentally drops the line after 20 minutes on the phone, please call the customer back so they don’t need to explain everything again to someone else 😕 https://t.co/vZXbPDp6Fe | @729693 Hi @729693, my name is Abe and I would be glad to assist you today.  Please initiate a private message or direct message. *AbrohamVela"
@tmobilehelp Any idea when service will be back on in Hawaii #hawaii | @729694 We know how important it is to stay connected. Send us a DM and we will get you all the updates on the coverage in Hawaii. https://t.co/IUIA5vQSHC *MattHargleroad
aiiii aiii https://t.co/TEV6QTvTwx | @728001 Hi I'll meet you in the DM https://t.co/BMDMqsRi3P *DebKlajbor
"Spend a weekend in Canada, then a week in England (where I paid extra for the privilege of poor 4G/LTE Roaming service) and this inaccurate warning crap is what you get...

@115911 - get your billing accuracy act together! https://t.co/rLXErvgWjz | @729695 Hey Val, lets check this out for you. Send us a DM! *MelJ"
"I've got no service @115911! Hurry and get it up and running, I have visitors from the mainland waiting for my call... | @729696 Melanie, we always want you to be connected. DM us and let's look into your location. *JamieK"
Hey @TMobileHelp I dm’d you about my service being out but no response | @729697 We got your message and will be responding shortly! Meet you there :) *MattHargleroad
My network has been down for a little too long. Any update on when everything will be up and running again @TMobileHelp? #tmobileoutage | @729700 Hey Anna! Thanks for reaching out. Working to repair a fiber cut in Hawaii that resulted from a major fire. Service is impacted and teams on the ground are working to repair as fast as possible. Thanks for your patience. *AbdolA
@TMobileHelp fix ya shitttt | @729701 We'd love to make sure you are #MagentaConnected! Please DM us here: https://t.co/gAmFrAsnx1 *PatrickUllmann
@TMobileHelp My phone has no service.  Please check the DM.  Thank you. | @575756 We will respond to your DM as quickly as possible. We appreciate your patience. https://t.co/WZM6cbcgHU *JonPorter
"Hey @115911 can you explain to me how you manage to treat your customers like shit. And add additional charges, and lie about it. Piss off. | @729702 Hey there, surprise charges are never good and we want to get to the bottom of this. DM us and we'll take a look. *MelJ"
"@115911 has ripped me off for the last time #Swindlers | @729703 Jazz, we definitely want you to have a working phone. Send us a DM so that we can get a few more details from you. We will definitely look into it. *KaeW"
"The day I’m expecting a call from my salesman, @115911 goes down. How convenient 👍🏽 | @729704 Oh no! Let's look into what happened for you. DM us. *JamieK"
"same https://t.co/51JDw8Wwnj | @729705 Keeping you connected is vital, Valerie. Let's see what's going on with your connection. DM us so we can assist. *KeithM"
@TMobileHelp outage in honolulu? @115911 | @729706 Let's check this out! Feel free to send a DM my way. *SusanaDominguez
@TMobileHelp Honolulu is down...when will we be back online...I need this phone...over 30 minutes now! | @366189 We know how important it is to stay connected. We are here for you. Send us a DM so we can figure this out for you! https://t.co/IUIA5vQSHC *MattHargleroad
@115911 No Service in Honolulu!! What's going on!!!! | @729690 Let's check this out for you right away. DM us. *JamieK
"@115911 uh wtf is going on w/service??? | @729697 Hey Manu, please DM us so we can look into your location. *JamieK"
"Please tell me I’m not the only one having problems with @115911 because I really wanna jump somebody rn and wondering if anyone wants to join in the festivities | @729707 Hey Jon, tell us what's going on. DM us, we'll take care of it. *JoanO"
@115911 @TMobileHelp When will service be backup on Oahu? | @729708 Let's get to the bottom of this! DM me your zipcode and I'll check it out. *AlanaB
What is wrong with @115911 ? I have no service. | @729709 Oh no! DM us and let's look into your location right away. *JamieK
@115911 Whats with your customer service hanging up on me when Im trying to get answer to why I have no service | @377751 Hi Andrew! Sorry you're having trouble staying connected. Can we take a look with you? Send us a DM and we'll see what's going on *ErikS
@115911 please fix the issue of no service :) | @174733 Hey Kayce! Send us a DM and we'll look into whats going on. *MelJ
"@TMobileHelp help please check inbox | @729710 I'm here to help, and can check the inbox! Please meet me in DM, thanks! https://t.co/n6tQTx28XN *OliviaStewart"
. @115911 @TMobileHelp service down in #Hawaii. What’s up?? Please fix ASAP | @729711 Thank you for reaching out about this! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
"Cell service down in Maui, Hawaiʻi 😫 Why?!? @115911 @TMobileHelp | @729712 Let's check this out! Send a DM my way. *SusanaDominguez"
@115911 needs to get their shit together cause I’m really about to throat punch a bitch. | @729713 Hi Anna. Happy to help however we can. Send us a DM and we'll chat *ErikS
@TMobileHelp @115911   OMG no service as I was listening to your commercial about best nation wide coverage...... | @729714 Aww man that's not what we like to hear! Shoot me a DM for help! https://t.co/oJwi530Mfi *KiaWashington
"@115911 @TMobileHelp can you automated service STOP harassing me to remind me that a bill - I have paid - is ""due"". Ridiculous. | @729715 Oh gosh, I am shocked to see this. DM me and I can help. https://t.co/NICrRPn7OP *SierraRichards"
"Nooooo @115911 is down in Honolulu | @312421 Amanda, we only want you to be connected. DM us and let's look into your location right away. *JamieK"
"I've had nothing but problems since I switched to @115911 and it's the most frustrating thing!!!! | @729716 Hey Jennell, this is not the Magenta experience you deserve. Please DM us so we can turn things around for you ASAP. *JamieK"
"My husband and I and friends also have no signal. This issue should have been fixed YESTERDAY when it started. https://t.co/m9ohNYL5cT | @537850 Hey Jean, lets turn this around for you. Send us a DM! *MelJ"
@TMobileHelp @115911 @115913  what's going on no service in Honolulu. Just missed my conf call. | @729717 @115913 Hi! I'm sad to hear this happened. You deserve only the best! Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
Everyone should switch to @115714 | @729987 Thanks for the great feedback we love to have everyone apart of the sprint family!!
"@sprintcare You're gaslighting me! Hungup on, lied to ... hours on the phone waiting... #sprintdontcare | @729988 Hello there, what's up? Please, tell us a bit more of what's going. - FS"
@115714 I do a ton of work via my personal phone and would love any corporate incentives. I'm in the localization industry and would love to see how we can work together! | @729989 Hi Smita! We encourage you to visit https://t.co/38RP9BhkbF for further assistance ;) -MP
"Well I’m in Washington D.C. and as I expected @115714 LTE speeds are at dial up levels | @221523 We'd like to look into this. Please, DM us. - GS https://t.co/rMApsV8PQY"
"@115714 I need a iPhone X but I’m not trying to pay $1000 | @729990 Hey! Hope you’re doing well today. We have great deals so you can get the device you are looking for. Get the iPhone X for $22.22/mo. with Sprint Flex and eligible trade-in. For details, visit https://t.co/R3NhvnIckO . - AP"
"I don’t know why my parents are so loyal to T-mobile. As of right now, not only was it slow af but now my whole reception is gone. @TMobileHelp Um get your shit together pls?! https://t.co/CiIjfIJD3T | @730016 Whaaat? You should be getting blazing fast speeds and great reception! Click here to DM so we can make that happen! https://t.co/6eZrWJ9PIa *JustinRhodes"
"fuck you @115911 | @730019 That's harsh, why? *JoanO"
"@TMobileHelp I frequently lose reception now that I’ve switched to T-Mobile from @115725. That never happened before! When will the towers be better in So Cal? I use my phone for work, and miss job requests because my phone loses service so often. Very frustrating! | @730021 Ah! I get it, Ashley! Let's check it out! Shoot me a DM here https://t.co/QHDTFHxSPu with what address you're at where this is happening for you now and we'll check it out! Thanks! *KrystnYogi"
"This is why you don't upgrade your phone with the #jump plan, gonna go shop @115725 bye @115911 https://t.co/0kaCQJyO67 | @730022 Reliable service is extremely important for our #MagentaFam Use this link to DM me: https://t.co/E37bpdWEut *StephanieTowers"
"@115911 I NEED MY SERVICE ON NOW . I need to use my phone for work! 🤬😤 | @730023 I hear you and completely understand, I'd like to take a better look, DM me here: https://t.co/DT7uvztAz3 *LeeLovelace"
@115911  what’s wrong with your LTE network? Significant network drops all over #NewYork!! Following @ATT ? #TMobileFollowingAT&T | @730025 We definitely want you to have the service you need. DM us. *GiselleM
"@TMobileHelp I do not know what is going on with this network in the area, but I am getting a bit tired of being on it if it does not work correctly!!! | @679891 I'd love to make sure you are #MagentaConnected! Please DM us here: https://t.co/gAmFrAsnx1 :) *PatrickUllmann"
"@115913 I have T-Mobile and like to stream music. I work in downtown Sacramento and always get bad LTE signal there. Only if I force my phone to 3G do I get fast, and consistent enough speed to listen to music. Reporting this through T-Mobile support has yielded no help. | @730026 @115913 Hi! I want you to have the best service available out there and would love to take a deeper look into this. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 Square up fam. I’m finna go back to AT&T | @730027 Why would you want to do that, Caelan? *JoanO"
"@TMobileHelp I hope you can help. I have called customer support every month since March with the same billing issue. It seems as though no one can fix it | @730028 We're here to help, Linda, and I'm positive we can! Please send me a DM https://t.co/PqgHENiX1V with the details and I'll get to work :) *ByronEdwards"
@TMobileHelp  what's the total cost of the new Revvl (spelling?) And when is it released? Black and magenta phone | @364308 We'd love to get you all the incredible details on the new Revvl Plus. Send us a DM so we can get you all the details! :) https://t.co/IUIA5vQSHC *MattHargleroad
@TMobileHelp seems like service is down in Oahu.  Are you working on a fix?  many of us rely on our cell lines for business.  thank you. | @730029 Thank you for reaching out about this! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
"@TMobileHelp  - Network is down where I live... | @730030 Let's check this out. I'll need to collect some info from you, send me a DM *SabrinaH"
"@TMobileHelp to qualify for the promotion that starts tomorrow, do I have to convert my existing grandfathered plan to the current one ? | @726155 I'd be more than happy to take a look for you. Click my pic below to shoot me a DM and we'll take a look. https://t.co/93XwcSKFIy *RayButler"
@TMobileHelp T-4 at JFK and I switch from one bar to no signal I'm facing a wide open window. https://t.co/GZYxhUj0jl | @730031 I know how important that service is. Shoot me a DM so we can dig in to see whats going on! https://t.co/fouTCzmMFc *HeatherB
"@TMobileHelp Been trying to claim my promotional bill credits that were due since September. Manager & rep at T-Mobile store has attempted to help with no resolution. Need someone who can get the job done, please. | @730034 Oh no! Let's figure out what's going on! Send me a DM https://t.co/so3NREySxr, so we can get started. *ChrisScott"
"@115911 @TMobileHelp @115913 is there a time frame for getting service back up? Very inconvenient and I hope we are not being charged | @730379 @115913 We'll take a look at this ASAP, DM me and we'll dig in https://t.co/Nr93OTtXRx *TaylorBest"
@115913 I had issue with non receipt of an lg g6 I paid half down. Why can't you send a replacement with zero down.your running a bogo on lg g6 why can't you help a loyal customer I paid half on original lg g6 | @730380 @115913 Hey Marty I see your DM and will be responding momentarily. Thank you for your patience. *TaylorBest
"@115911 is actually going to give me a heart attack. The BOGO deal requires adding on a line, monthly installments, and simple choice unlimited plan which I have. As if adding on a line isn’t absurd enough, which I’m willing to do. Apparently my simple choiceplan isn’t eligible! | @610992 We are still certainly here for you, Dani! I'm seeing you have replied to my last DM and will meet you back there shortly. Thank you! *MikePerez"
"@115911 Heard of your iphone BOGO deal for 11/17. Will it work for senior 55+ plan? | @730382 There are a few restrictions to the limit of lines available on the T-Mobile ONE 55+ plan. So To get a better understanding of your needs, please send us a DM so we can take a look into your current plan to determine your eligibility for the add a line requirement. *JasmineS"
@TMobileHelp @115911 https://t.co/UY5SaPWCdG | @730383 @115911 Thank you for bringing this to us! We would like to talk further. Can you please DM us https://t.co/A2kWVVGFXO. Know you're in good hands! *JonathanMacInnes
"@TMobileHelp @115913 
Last year i signed on to a free tablet line on us promotion and now @115911 wants to take it back #help | @468704 @115913 Hey! I'm here for you and would love to work with you to get to the bottom of this. It's important that your billing is accurate. Send me a DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast"
"For whatever reason all content is unavailable to me rn. Who gets this knuckle sandwich, @123765 or @115911 ? | @730385 Let's figure this out together Geronimo. Send us a DM for assistance. *JasmineS"
@115911 @115913 Been outta service all morning here in Hawaii😕 being told by reps that it may be down for as long as 72 hrs😨. Will tmobile compensate customers? 🙏🏾🙏🏾🙏🏾🤙🏽 | @730386 @115913 Hey! We'd love to check out your options and get you more details. Please send me a DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast
"America new #1 Network crashed during 3rd period @115911 https://t.co/n7RF2hI9oe | @730387 Whoa, Jimmie! We can't have that! DM us so we can keep you connect! You've still got a full day ahead! *WhitneyJ"
"@115911 @TMobileHelp everyone is rushing to Tmobile store due to ""No svc"" that's happening. Now I know we can't live a day w/o phone😐😶😅 | @730383 Thank you for reaching out about this! We totally get it and want to make sure this is addressed! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes"
"Ok @115911, why don't I have service? @TMobileHelp | @452058 I can look into this for you, first let's start with where you're located. Send me a DM! :) https://t.co/ajg0boXCWT *TanyaFalandysz"
what's happening! @115911 @TMobileHelp Line has been down!  not good #tmobilehawaii not good. #NoServerice | @730388 That is not what we want! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
@115911 so I went with my friend to the store on Flatbush Ave in Hartford. The whole store smelled like weed & the employees failed to put the SIM card in her new phone. Is that normal? | @185385 That would never be the norm Heidi. Please send us a DM so that we can gather more information and offer assistance. *JasmineS
"Got a text from @115911 saying no shipping date estimate for iPhone x?
In my app it says nov3 -10th??
Help? @TMobileHelp | @577792 Let's look into this! DM me! https://t.co/86MicZnF9C *WarrenCamp"
@sprintcare my iphone X wont activate can you help? | @730479 Hey! I'll be happy to help. Please follow us in Twitter @Sprintcare and DM me for assistance ;) -MP
"@124218 I do I know if I qualify for this? | @730480 Hey there! Are you referring to the Hulu service with Unlimited Freedom or to any other deals? Please, let us know. -MH"
"@115911 can’t wait to switch to you guys! @115714 Sucks!!!!! | @359994 This is concerning to us, what seems to be going on? DM us to talk about this -Maria Q"
"5th spam call on mobile today... Is there nothing the providers can do to monitor/block these (like DDOS mitigation). Getting out of hand. @115725 @115911 @115714 @ATT please do something. | @730481 Hey! We can understand how inappropriate this can be. Our customers can use our Premium caller ID which allows them to block this kind of calls. For more Information, visit here: https://t.co/oOYZczbynu -AF"
@sprintcare more like sprintDONTcare. Y’all are a 0/10 in customer service. | @730482 Hello Taylor we hate to hear you feel that away about our services here at sprint. Is there something we can do to change you mind about the way you feel about our services?
Worst help - @127852 or @sprintcare ? | @272073 Hi there! Is there anything we can assist you with? - LP
"@115714 @sprintcare HOW many time do I have to call you to unlock my already paid off iPhone 6S? First guy told me 48 hrs, AND I had to pay my acct balance early. Second I called today told me 5-10 business days. Stop giving me the run around! | @186934 Hey there! We'd like to verify this for you. Please send us a Direct Message to further investigate. -DM"
"@115714 I should get some sort of reimbursement for every penny I spent today cause I been in this store for over 2 & 1/2 hours 😑 talked to 9 different reps on the phone 😑 | @730484 This is concerning to us! We'd like to further assist u. Please send us a Private Message, in order to take a look into this for you. -AG https://t.co/rMApsV8PQY"
"@115714 I just want to know how much its going to cost me to get a plan/phone but no..your site keeps having errors during credit check. I just want to know the cost to see if I want to join | @730485 We will be happy to have you as part of our Sprint Family. We have great deals for new customers. You can visit https://t.co/vmQEcCG8fV . To have details about how to start services with us, you can contact our Telesales Department at 800-777-4681 or visit a Sprint Store. - AP"
"@125241 Tengo señal y la data funciona relativamente bien, pero no logro hacer la mayoría de las llamadas y cuando me llaman, les suena ocupado. Algún problema que no se haya reportado aún? | @555292 Por favor, envíenos un mensaje directo, para poder asistirle mejor. Incluya su Código Postal y sus calles más cercanas. - GV https://t.co/rMApsV8PQY"
@115714 fix your fucking service in Spring Hill. | @730487 Hey there! What seems to be the issue? Let us help! -ND
"i have zero service in town but come to corbett in the middle of no where and i get full bars😐 thanks #Sprint | @730682 Hi there! We know having reliable service is important. Please send us a Direct Message, so that we can further assist you. -JD"
"Hey, @115911, I’m sure you aren’t going to pay my bill this month, so I suggest fixing your online payment system. It’s been down for a week. Thanks. | @730994 We definitely want to find out why this is happening with your account, so please send us a DM, and we can dig into this for you. *JPL"
@115911 You are back in my good graces!! | @730995 Glad that Lauren got you helped out! :) Have a spectacular week! *RoseAdams
"@115913 @115911 when are you going to offer a prepaid plan that has about 5gb of data with unlimited talk and text? Straight Talk offers this for $45 but their customer service is horrible! I want to be back with T-Mobile so bad! | @730996 @115913 Sounds like our Simply Prepaid plans would be perfect for you, Gary. Check them out, here: https://t.co/iMuSTaClnX *DanKing"
"@TMobileHelp I purchased a pixel 2XL but it didn't arrive until after Nov 2. Now being told I can't get the rebate deal. Rebate says 30 days from receiving device tho. Help!!! | @730997 Hi, Jonny! My name is Matt and I'm a #PromoExpert! I want to help you get any promo that you're entitled to! Please meet me in the DM so we can get started! https://t.co/Mrhe7LI6A5 *MattRoyo"
"@TMobileHelp 
Lauren Chan is the greatest!
A1 customer service! | @730995 If I can add a little #MagentaMagic to someone’s day, it brightens my #worklife :D Thanks for being an awesome customer, and we are here for you anytime, 24/7! *LaurenChan"
@TMobileHelp This is unbelievable that questions and situation is still not being answered @115913 | @689594 @115913 Finding you a resolution is important to us. I just sent you a reply and will meet you back in DM. *CassyFitzgerald
"@TMobileHelp Been trying to get unlock code for my Note3 PLEASE HELP | @730998 I’ve got your back on this.  Your #MagentaHero will be waiting for you in DM, and have already responded to your initial message.  Let’s do this! :) https://t.co/iQvO7MlTZ2 *JoshuaSanchez"
"@TMobileHelp  @115911 
Niedziela, wieczór i wasz nielimitowany internet LTE ledwo daje rade. Problemy z utrzymaniem 3-4Mbit/s przy oglądaniu video. | @730999 Hey Krystian! Try messaging our folks at @99854 for further assistance. *BrittanyJones"
"So upset I was told I could get an upgrade then when I get to the @115911  store I'm told no😣we been together 3 years and we lying to each other now?! | @629005 Hey, Taylor! I totally understand the importance of transparency! We're here to assist! DM, us. *KellenF"
"@115911 please update your Coverage and frequency in #seattle ... the slow speeds and connectivity is killing the vibe. https://t.co/MGsegoGxZU | @116155 Hey, Kashif! I totally understand the value of dependable coverage! DM, us. We're here to assist1 *KellenF"
"@TMobileHelp do you guys even offer 4g | @155252 We are here to help get this taken care of. Your service experience is paramount and we want to make sure this is resolved. I've sent you a DM with some new information, meet met there. https://t.co/PbJEgtqanO *JeromyBingham"
@sprintcare according to your support there was an outage in my area but it has been like this since I can remember. What’s up with a download speed of 0.15 mbps and upload of 0.16 mbps when I pay extra for high speed data? | @119578 Hey! Let us take a look into this for you. Please send me a Direct Message with your ZIP code. -ND
"@115714 @sprintcare read carefully!!! Hwy 78/i-22 that connects Birmingham, AL to Tupelo, MS,, PLEASEEEEE put a few cell towers along this road way!!! Makes no sense not to have service for 2hrs | @731157 We would love to look onto this for you.  Please send us a Direct Message lets investigate. -CW"
"Hey @115714! When will my #iPhoneX arrive? $AAPL | @155986 Hi there. We know it must be tough to wait for such a great device but we also know it will be well worth it. In order to verify your shipping details and estimated times, please visit https://t.co/RDgqxv7W9w with the order number received in your confirmation email. - JF"
"Can you explain why I cannot upgrade my phone and tablet and add a line? Anyone ever heard of a ""Variable Payment Offer"" RESET??? I have great credit w/#Sprint but I am thinking of switching to #Verizon #ATT #TMobile #sprint #MarcleoClaure #GuntherOttendorfer | @138724 Hello please allow me to assit you. One moment please. -FR"
Me and @115714 bout to fight | @731159 This is concerning to read. What's going on? Are you having some type of issue with your service? - JF
@115714 @sprintcare can one of y’all help to see if I am under Total Equipment Plus - 2 screen replacement plan? Because none of your customer service agents want to help over the phone | @200377 Hello I will be happy to help please send me a private message so I can send the secure link. -FR
@sprintcare : Someone that knows the last 4 of my SSN keeps changing my password. Can U please help? | @374674 We apologize for the issue and will contact shortly to assist.
I did exactly what it takes to get the BOGO deal exactly 8 days ago. now i gotta return everything and start over because T-Mobile won't honor it. more hassle for both sides @115911 😑 | @731200 Hi Naomi! I'm all about a seamless customer experience so I want to get this right got you. DM us and we'll get you some answers to make this right. *WhitneyJ
@115913 could existing customers get this Boo deal? I want a new iphone and my husband does too😭 | @731201 @115913 Click https://t.co/Mww69Rzn7a to send me a message so we can chat about options as I want you to have new phones. *AshleyNelson
you fuckin up @115911 🤦🏽‍♂️🤦🏽‍♂️🤦🏽‍♂️ | @731204 Hey!  Send us a DM and we can see what's going on! *JonPorter
"@TMobileHelp Hey I just dm'd you guys, can you give me a dm back when you get a chance? | @125459 Thanks for the DM, Evan! Sending a reply now. *KyleSaragosa"
"@TMobileHelp whats up with the network on Oahu,HI? Its been down all morning. | @731207 Let's get to the bottom of this! DM me your zip code and I'll check it out. *AlanaB"
"@115911 hey I’m not in Hawaii but in California and I have zero service but my aunts line is working perfectly... | @731208 Let's take a closer look to see what's happening with the connection in your area, Jaz. Send us a DM! *RickK"
"@115911 So y’all was just gonna have no service for 3 hours???? | @731209 We want you to always have service! Send us a DM, let's find out what's going on. https://t.co/iq4B8dCJFx *JessicaBrenhaug"
"It's the GREAT HAWAII TMOBILE BLACKOUT! 😢😨😡
@115913 | @731211 @115913 We are working on a resolution. Thank you for your patience. *AshleyNelson"
"I love how i finally decide to switch carriers and join @115911, but in the process of doing so the store clerk brakes my LCD screen an offers me $20 off next bill payment. 😡 I don't even have a phone for the bill anymore thanks to you! | @731212 Oh my! We need to look into this right away. Please send us DM so we can make sure you're taken care of. We have your back and we're going to make this right for you. *TerriL"
@115911  WTF when it the service will be up | @731213 Let's get you the service you need! Send me a DM so we can take a look at what's going on. https://t.co/iq4B8dUl47 *JessicaBrenhaug
@115911 any estimate on when service will be restored in Hawaii? | @731214 Hey!  Send us a DM and we can take a look. *JonPorter
"@115913 @115911 @TMobileHelp no service in Oahu, Hawaii for a few hours today, what happened? | @731215 @115913 Thanks for reaching out. Check out https://t.co/EnNY6yXJtM for details on what is going on right now. *AshleyNelson"
"Wanna port to Verizon because I felt bad with customer service at arganout way, Fremont @115911 | @731216 Oh no! We wouldn't want to see you go, Sandeep. Please send us a DM so we can turn things around. *KeithM"
"@115911 so any Black Friday deals for current, loyal  customers that have no need for a new line? Lol | @535638 Hey!  Send us a DM and we can take a look at options for you. *JonPorter"
"When it comes to @115858 and @TMobileHelp the customer service department does not know what the hell they’re doing. | @420308 Never fear, T-Force is here! Send us a DM so we can help out. https://t.co/xaT8QvhgDs *SidneyNorton"
@TMobileHelp #tmobile outage is done! Service finally was restored in Honolulu | @673730 WOO HOO! So glad to hear it! :D *HillaryTurner
@115911 y’all slackin fr | @731219 Send us a DM and we can see what's going on! *JonPorter
"I’m about to cancel @115911 and my iPhone X order how am I not able to get good connection on my bus ride from NYC to NJ every damn day it’s not like I’m in a tunnel I’m OUTSIDE!!! | @731221 It's definitely important to have service on your commute. Please send over a DM, so we can check out the areas where you're having trouble. *JPL"
I haven’t had service on my phone for 4 hours wtf @115911 😒 | @731222 Let's find out what's going on here! Send me a DM any time! https://t.co/iq4B8dCJFx *JessicaBrenhaug
I have a dead @115911 phone BUT at least my internet works!  Is someone trying to sabotage the airways? https://t.co/l16Q68cWRp | @731223 Let's take a closer look at what's happening on the Aina. Send us a DM! We're here for you. *RickK
Its back!!! Ily bb @115911 😘 | @728027 We love you! Thanks for being patient. Have a #MagentaThurday. *GeorginaRueda
"@TMobileHelp so how long is it gonna take to get the network back up in Hawaii? | @731225 We're working hard to get back up and running, follow this tweet for updates: https://t.co/MTs0J2O4aZ *TiannahReagor"
@115911 isn't doing anything about the fact that my mom was being taken advantage of. I had to leave work and go protect her. I know the store is an authorized retailer but maybe they shouldn't be authorized if they treat customers like they do. | @729692 We want nothing but the best for our stellar #MagentaFamily. I'll meet you back in DM. *AshleeCooper
"@115911 signed up for service and bought 2 phones with your company - The store rep said that we can have 3 accessories for free for each phone - case, screen protector, and charger - We've been charged for these and now told we have to return accessories - Why did your rep lie? | @474996 We are so sorry to hear about this experience Zach. Send us a DM so that we can gather more information and offer assistance. *JasmineS"
@115913 needs to slide into my DM’s we need to speak! | @731227 @115913 Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
"@TMobileHelp   I swithced from Verizon 'cause my new hearing aids would only connect to an Iphone and I needed a buyout on my Samsung.  But, you have no real support to speak of.  Please have supervisor call me. I don't want to give number here,  Morton Kligerman zip code 92126 | @731228 We are here to support you 100%, and would love to give you a hand with this. Thankfully you've come to the right place, we're the best of the best and we have your back. Send me a DM here to get started! https://t.co/wS7tizxjtQ *EmilyNewman"
@115911 fix your service! | @731233 Let's make sure you're getting the best service possible. Send me a DM and tell me more about what you're experiencing. I'm here to help! https://t.co/iq4B8dCJFx *JessicaBrenhaug
"@TMobileHelp going on 3 hours with no service in Hawaii. My husband relies on his phone fom work, and I have my own business to run. Not to mention that I have no way to contact my family and let them know we are ok until I get home and connect to wifi. Please fix this. | @731234 We don't want you going disconnected at any given time and are eager to get this looked into! Send us over a DM so we can work on this! https://t.co/Qz0L1xpZB7 *MikePerez"
@TMobileHelp I'm apparently not receiving most of my incoming text messages. Checked multiple apps and no record of my phone ever receiving the messages. Conversations are mostly fine if I initiate them but it's hard to tell without texting at length with someone in person. | @731235 Hi! I'm a #MagentaTechWizard. Let's work some phone magic together! Follow this and meet me in DM: https://t.co/cDHmSFlO12 *NathanLovato
@115911 y’all trash | @731236 Let's turn this trash talk around! Shoot us a DM and I know we can change your mind :) *KyleVesely
"half the school no more service, t-mobile fix your network 😴 @115911 | @728282 I definitely want to make sure that we do all that we can for you today! Meet me back in DM and let's get down to it! :) *WarrenCamp"
@115911 I am getting too many texts from you.  4 in the last few hours | @731237 Let's take a look into your notifications. Unnecessary texts can be annoying so I get it. Send us a DM to get started. *JasmineS
Wasting another hour waiting in queue to fix #iPhoneX n #iwatch3 problem.  @115911 tried twice n said “go to @115858 store now’ | @487155 Let's make sure we're doing all that we can to help! Send me a DM any time! https://t.co/iq4B8dCJFx *JessicaBrenhaug
"@115911 I don't qualify for any promos! Don't qualify for #netflix or any of the #pixel2 feeling no love right now | @262618 No one should be left out of the #MagentaSpotlight! I see you have a DM with us, I'll catch you there! *JoshuaB"
It truely truely does suck. @115911 I’m strugglin https://t.co/UA4IslCBHD | @731238 We wouldn't want you running into any issues or trouble staying connected. Please send us a DM and let us know more so we can assist. *KeithM
@TMobileHelp what's going on in honolulu? | @689505 Let's check this out! Please send a DM our way. *SusanaDominguez
"@115911 whats up with this? https://t.co/x7WWhEkrAs | @731239 Hmmm let's get those bars back up, Steve. Send us a DM and we'll take a look *ErikS"
@TMobileHelp is there a reason why I haven’t had service since 8AM this morning 😭 | @731240 !Oh no! I understand the importance of being connected all the time. Please meet me in DM to help you with a solution. https://t.co/le8uaMHAU8 *GeorginaRueda
"@115911 so help me here, i’m a t-mobile customer so how can i get that netflix promo 👀 | @731241 All you've got to have is a T-Mobile One Family plan (without a promo) and it's yours! DM us and we'll take a look for you! *WhitneyJ"
"@115911 wtf is up with my service I’m fed up | @731539 Let's dig into this and see what's going, your service shouldn't ever leave you feeling that way! Shoot us a DM and we can help! *KyleVesely"
@115913 I live in @99924 and the signal is weak. Especially in our apartment complexes and stores. Any updates to fixing that issue? | @731540 @115913 Coverage at home is a necessity. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
@115913 45 mind and on hold again with my fourth operator telling me you have to cancel my account or change my number. Umm no!! | @731541 @115913 I want to help you through this situation. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
@115911 @115913  thanks for the timely reminder that my payment will come out two days ago. 👌🙄 https://t.co/f5yNKZ3iyZ | @513652 @115913 I want to look into this delay with you. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
@115913 done nothing but sing praises since un-carrier 1.0. Phone lost by UPS at the sort facility.  🙏 make this process more transparent and easy. | @731545 @115913 I want to see if we can locate your phone. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
"@115911 @115913 I don't need a new line or change of plans, but I'm a loyal customer. Is there any Black Friday offer for me? | @731546 @115913 Hi! I always appreciate your loyalty and would love for you to get in on this offer. You never know when you may need a new line and the costs maybe better than you think. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
T-mobile network is down on Oahu because of the weather.... UMMM @115911 | @731547 We're working to get service up ASAP for you guys! Shoot us a DM and we can go over a bit more detail. Thanks for your patience! *KyleVesely
"@115911 y'all owe me some jay-z tickets for having shitty service https://t.co/Y0Tcm6QgTd | @731548 We can't make any promises about the Jay-Z tix, but if you shoot us a DM we can make sure your phone an LTE State of Mind! *KyleVesely"
@115911 shouldn’t charge me for this month since y’all buggin’ and shit 🙄 | @731549 Your device is your lifeline to the world around you and something that needs to be working for you. Let's make sure you are squared away. Can you shoot us a DM https://t.co/RpP6DJRBrH *MarvaBiggar
@115913 does your service include taxes and fees for pre and post pay accounts? #sockofthefees | @731551 @115913 Our plans do include the taxes and fees so you do not have to think about them ever again. *AshleyNelson
"@115911 T-mobile be having people that don’t use no profanity at all in there everyday life, curse them out because of there bad customer service | @731552 That's not how we want a call for help to go! Send me a DM and tell me more about what happened. I'm here to help!  https://t.co/iq4B8dCJFx *JessicaBrenhaug"
no service @TMobileHelp  yey! | @731553 DM me and let's look into this! #TForce is here for you! :) https://t.co/86MicZnF9C *WarrenCamp
"@TMobileHelp has some awesome people on their team.  Courtney West was absolutely amazing and deserves a big fat Christmas bonus!  :D | @397219 Whoa now, I totally agree, I'm going to let her and the rest of the team know immediately! Thank you!! *LeeLovelace"
TMW @115911 is back up. You gotta post your @99928 #🌯 https://t.co/KHqu5BiiIM https://t.co/QeCFwUAuL3 | @731554 YUMMY!  Glad things are working for you again! https://t.co/iq4B8dCJFx *JessicaBrenhaug
"@TMobileHelp I reached back out to you guys about a follow up in your DMs.. thanks! | @465362 Thanks for sending the DM, I'll meet you there! *NickSuzuki"
"@TMobileHelp Are there any current known issues with the new iOS update? Even though I updated my carrier settings, I'm having tons of dropped service today. | @731557 Oh no! Let's figure out what's going on Amanda! Send me a DM https://t.co/so3NREySxr so we can get started. *ChrisScott"
@115913 major issues with my account after 15 years. A non corporate store misquoted me and actually being charged more than discussed. Pls help!!!! | @731541 @115913 I want to ensure that your billing is correct. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
Finally @115911 is working again!! | @729709 Yay! Awesome to hear! Thanks again for your patience. *AlanaB
"I’m convinced half of @115911 call reps don’t know what they’re doing🤦‍♂️ | @731558 We want you to feel confident during your interactions with us, Hector. What can we do to help? DM us. *JoanO"
@115911 what’s the status on the series 3 Apple Watches? | @731559 I'd be glad to check your order's status! Send us a DM any time! https://t.co/iq4B8dCJFx *JessicaBrenhaug
"@115911 is service I'm Hawaii back up yet? | @731560 Let's take a closer look with you, Kendall! Send us a DM! *RickK"
@115913 How do I get a traded in phone back once it's shipped from a T-mobile store? I have been through many many people and not one person can give me an answer. I need my traded iphone 7 back! | @731561 @115913 Getting your phone back is really important. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"@117543 when the power occasionally goes out in south Kansas City we lose all cell service and get the ""no service"" indicator on T-Mobile phones. Is this typical? No Secondary back up signal? Thanks | @731563 @117543 I want to chat with you about service in your area. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson"
"@TMobileHelp This outage costing my family lots of $$. 2 of my family drive for Uber and Lyft.. cant work because they cant use there phones! | @731564 We would love to look into this with you, and make sure that everyone is setup for success. Send us a DM, and we can chat! *ErickiaLaChance"
"@115913 hi John,whats going on with the international plan? Has it just stopped working? My wife can only make 10% of her calls and she’s an internationally flight attendant so she depends on t-mobile’s international plan.🤷‍♂️ | @731565 @115913 Hi! Your wife definitely needs her international service, given her awesome job of choice. I'd love to work with you to get to the bottom of this. Send me a MD so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"I am sad that my first tweet is about how disappointed I am with @115714.
Hey @115725 hit a girl up. | @731628 Hello there! Please follow us at @sprintcare and send us a Direct Message with more details off the issue you are experiencing, so we can further assist you. -DG https://t.co/rMApsV8PQY"
"Idk who these phone carriers are hiring jobs too but I shouldn’t have to be teaching the person that’s suppose to be answering my questions over the phone #Sprint phone support should be someone who speaks English.. | @731629 Hi! Were you able to resolve your issue? If not, let us help you out! Please send us a DM, so we can further assist you. -R.S. https://t.co/rMApsV8PQY"
"@sprintcare your customer service is garbage. I’ve been transferred to 4 different departments during the same phone call. No one knew what they were doing. Complete garbage! https://t.co/6mHaRC0ehY | @363842 Hello and I apologize for your experience.  I will be happy to assist you.  If the matter is private, please send me a DM and I will help you. -Felicia R"
"@115714 can ya update, upgrade ya service never get more than 2 bars | @731630 Hi there! We want to help! Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F."
I'm missing calls due to @115714 @sprintcare network 🙄👎🏾 | @731631 Hi there! Let's work together to get this fixed. How long has the issue been happening? Is it also related to data? Does it happen in one or multiple locations? Please let us know more details so we can further assist. - AP
@115714 what is going on today? my bars keep decreasing and my phone is loading slow... | @560473 What do you see on  the signal bar? Are you having issues with all three services? Does it happen in just one location or more? -PC
"@115714 @115858 whys my phone keep fucking up | @731633 Hello there, what's up? Please, tell us a bit more of what's going. - FS"
"@115714 @115858 whys my phone keep fucking up | @731633 @115714 @115858 Hello there, what's up? Please, tell us a bit more of what's going on. - FS"
.@115911 was down all morning here in Hawaii. That made me realize how much I depend on data (luckily I saved my music offline). | @731829 I'm so glad you had it downloaded! Send us a DM if you need us! We want to make sure your service is working perfectly. https://t.co/iq4B8dCJFx *JessicaBrenhaug
@115911 why oh why do y'all keep trying to fuck us over. Best carrier but the worst company I've been thru. Get charged 600+ a month when our bill is 190 max. Smdh @115913 what's the deal with being ripped off. I won't stay if this continues | @731830 @115913 Your billing should be consistent. I want to look into this with you. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
"@115911 My 4G LTE been tripping lately, tf going on? | @731831 Having strong coverage is important to me, Robert. Let's take a closer look to see what's happening. Send us a DM! *RickK"
"Over two weeks with no help from @115911 about why I am stuck on the Edge network.  Sounds like someone is going to lose a customer of almost 20 years! | @124935 Reina, we absolutely wouldn't want to see you go. Let's make sure you're getting that great signal and see what's going on. Send us a DM so we can check into your device & signal further. *KeithM"
"@115911 why does my phone consistantly keep changing the signal strength when I'm at work? Sort of frustrating. | @731833 I definitely know how this could make you feel that way. Has it always been this way? Shoot us a DM, so we can take a look at the area and help with a solution. *JPL"
"@115911 no phone or texting in Madison, WI or Chicago, IL. | @731834 Oh no! DM us and let's look into this for you right away. *JamieK"
"@115913 
First of all, I'd like to commend your company for having some amazing offers. However, ATM I'm having a huge issue with one of my lines. I'm not able to do the JUMP on it especially after being told by several specialists at customer care that I can. Please help | @731839 @115913 Having Jump is awesome and you should be able to use it. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson"
"@115911 what's the deal with your LTE service in Glendale, CA? It is super slow. When is it going to be improved? | @731840 Good question! Send us a DM and we can take a look. *JonPorter"
"@115911 it’s pretty insulting on principle. You’ve gotten your money every time for the past 16 yrs, how am I️ being penalized for this | @731841 I really want to make sure we're doing the right things! We're only a DM away and would love to chat. *JessicaBrenhaug"
"@115911 @TMobileHelp this is not LTE. Reporting speed issues, again... not a phone issue. Network issue. https://t.co/6nwNvuN5pB | @200660 Hey there Steev! I want to make sure you're able to enjoy those LTE speeds to the fullest! Shoot me a DM with some location details, and we can jump in! https://t.co/c8WLj2ujg3 *JustinPhillips"
@115911 hi I’m a customer of 16 years and I️ was just charged a $20 restoration fee and told I️t can not be credited back to my acct | @731841 Thank you for reaching out. I'd love to see how we can help. Send us a DM any time! https://t.co/iq4B8dCJFx *JessicaBrenhaug
My phone has been moving slow for the last past few days @115911 | @609340 Let's get it up to speed! Send me a DM any time! https://t.co/iq4B8dCJFx *JessicaBrenhaug
"@115913 the map shows great coverage in my hometown of Pleasantville, but when will the rest of this photo have better coverage. I am an intruiged Verizon customer but don't want to be without service when traveling the state! https://t.co/npraIlu8w0 | @731845 @115913 Let's check out the coverage in your area. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson"
@TMobileHelp Zero cell coverage at 02739 Mattapoisett | @731912 I’ve got your back! Replying to your DM now. https://t.co/eiqro2hcq1 *KyleSaragosa
"@115714 a month without service in Puerto Rico and the credit that we received $30. Time to change cell service. | @562990 Hey there! This sounds like something we need to look into. We'd be more than happy to further assist you with this. Please, send us a DM. -MH"
"This how long I been on the phone with @115714 trying to resolve my issues. That’s why I’m canceling my service https://t.co/MlTRxmppjg | @732102 Your business is important for us, and we don't want to see you going anywhere! Please DM us so we can talk!"
@115714 Wassup Y’all Good? Y’all Been Moving A Lil Crazy Lately | @732105 We're great thanks for asking! What seems to be the issue you're experiencing. Send us a Direct Message lets assist. -CW
"Does this look like 1% speed as other wireless providers. Unless it’s two cans and a string. 🤦‍♂️ @115714 https://t.co/EBubDgDAhz | @732106 Hello there! We would like to take a look into that matter. Please follow us at @sprintcare and send us a Direct Message, so we can further assist you. -DG"
"@115714 has pissed me off to the highest capacity😒 y’all Always charging some extra shit talking about a glitch | @732107 This situation concerns us. Please feel free to send us a Direct Message, so that we can further assist you. - FS"
@TMobileHelp Saw the BOGO deal that starts tomorrow. Is the 8 Plus 256GB eligible? | @732137 We have a ton of great promos starting tomorrow! Send us a DM and we'll get you all the details :) https://t.co/IUIA5vQSHC *MattHargleroad
Hey @TMobileHelp what's going on with the phones I'll try to send texts and my phone tells me they won't go through meanwhile the receiver gets like 6 of the same text. #TMobile #help | @732139 Oh no! Shoot me a quick dm and we can get this resolved! No one wants to get flooded with texts!! https://t.co/6JdUkm4DZj *RikkiJohnson
"@115911 Hey guys, having trouble with my bill, a lot of confusion around the This One's On Us Promo. Looks like I'm being charged full price for my 'free' line, and have been since inception of my account. | @732140 We're here for all your billing needs! Send us a DM! We got you. *RickK"
"@TMobileHelp My 3G isn’t showing on phone have reset phone and still not showing. | @294927 Brandon, shoot me a DM https://t.co/zMHlDmwgGJ so I can check that out for you. Rest assured you're in great hands :) *VictorianLang"
Disconnected 3 Tmobile lines today because we get about 1-2mbps... 3 trouble tickets filed with no improvements or call backs... @115913 speeds used to be great what happened? | @732141 @115913 I am sad to see you go. I would like to turn this around for you. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
hey so @115911 @115913 @TMobileHelp since I live in Honolulu and ALL my t-mobile phones went dead today including the landline that is supposed to be my mom's emergency phone. Can I get some service credit? | @304636 @115913 I hope that your service is back up and running. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
@115911 what is going onnnn | @732142 Hi Shylin. We are currently experiencing a service issue in the Hawaii area. We are working very hard to restore services to you as quickly as possible. *JasmineS
"@115911 @TMobileHelp I needa New iPhone nd a new phne contract since @sprintcare @10 doesn’t wanna give me any good data service | @732143 You have come to the right gal. Please send me a DM, and I can help. :) https://t.co/NICrRPn7OP *SierraRichards"
"@TMobileHelp Why in 2017 does your app still suck so badly? Sorry but there’s no other way to put it. I’ve gently suggested improvements over the years, but frustrated that today it isn’t even working for basic things like checking, paying bill. | @623824 Oh man, Jeremy! I use the app and site for everything for my account and get it! Let's take a look into this! Shoot me a DM here https://t.co/QHDTFHxSPu and we'll check it out! *KrystnYogi"
"I think the @115911 network is down. Coooool | @732144 Not cool! Send me a DM, let's figure out what's going on! https://t.co/iq4B8dCJFx *JessicaBrenhaug"
"@TMobileHelp sweetie, y'all got an international plan? | @732145 Hello! I'd love to discuss our #MagentAmazing plans! 💕📶 DM me ➡ https://t.co/m0OQWGlE4J 💪😎 And we'll go over everything together! 🤙 *SamoAljasim"
y’all got me fucked up adding stuff on my bill i️ didn’t ask for 😒😡 @115911 | @732146 Bill surprises are no good! Send me a DM so we can figure out how this happened. https://t.co/iq4B8dCJFx *JessicaBrenhaug
"My internet been shitty @115911 fuck y’all doing cuz | @586731 Having strong coverage is important to me, Drew. Let's take a closer look to see what's happening. Send us a DM! *RickK"
@TMobileHelp DM sent | @478113 Message received. I'll meet you in DM momentarily. *AshleeCooper
@115911 u suck | @732150 We want you to have the best experience with us. Send us a DM and let us know what happened. We're here for you. *RickK
@115911 wtf is going on? I can’t call no one rn #fuckingup | @732151 Oh no! We'll gladly look into your connection with you to see what's going on. DM us here so we can check it out. *BlakeT
"@115911 why am I paying $100 each month if I'm the only person on my line? Can we do something about that 🤔🤔🤔🤓 | @732295 We'd be happy to take a look at that, Ben. DM us, we're here to help. *JoanO"
@115911 why is this location closed @ 7pm? Online the hours are clearly stated they are open until 8 | @732445 We truly want to assist you and wouldn't want you to have any inconvenience visiting a retail location. DM us with location details and let us know what we can do to help. *KeithM
Just spent almost 3 hrs with Dell support online due to how slow my T-Mobile internet was.@115913 please fix it. | @732446 @115913 Data speeds are important and I want to look into this with you. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
@115911  @Walmart https://t.co/jVxeHNjoHz | @341147 Hi there! Are you needing assistance? Shoot us a DM here and we'll assist you as soon as we can. *ValerieP
"If I die under mysterious circumstances please know that it was @115911 that killed me with their horrible, horrible service | @732448 We know how important it is to have reliable coverage and we're here to make sure you're connected. Shoot us a DM and we'll assist you as soon as possible. *ValerieP"
How many times do I have to tweet to get help @TMobileHelp | @178479 T-Force is always here to help! Please DM us and we'll get right to work! https://t.co/ajg0boXCWT *TanyaFalandysz
@115913 was so happy With T-Mobile until we added a line. 1st bill is way more and customer service line said Goodbye and hung up. Very upset. | @732449 @115913 That is not the experience that I wanted you to have. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
Back up and running! Thanks @TMobileHelp @115911 | @366177 Awesome sauce! Thanks for keeping us up to-date and have fun surfing the web! <3 *KyleSaragosa
"@TMobileHelp Your doing bogo when you add a line 
I think it should be bogo free were the free line is bill credits https://t.co/NWbRlwR4cD | @189468 Hey Zack! We have some pretty awesome offers starting tomorrow. Shoot me a PM to chat! https://t.co/QN1g4bqJOC *JessicaNeedham"
"T-Mobile Help, @tmobilehelp is now trending in #Honolulu

https://t.co/yNyQPw6C3i https://t.co/ogfw0RN3ij | @732450 Hello and thanks for reaching out! How can we help? *AbdolA"
"So last time I exceeded my data limit, I was able to purchase a 1 week data pass for $10. Now I can't because @115911  changed their policy. If it's not one thing, it's another. Can't wait to switch to Verizon. | @732452 We'd hate to see you go without giving our best shot to get things working for you, shoot us a DM and we can chat! *KyleVesely"
"@115913 I feel ignored. Over a week ago I got an email back from executive response (never got another email), who I only sent an email to in the first place because I was hung up on when filing a network trouble ticket. Fix this please. | @732454 @115913 I want to turn this around for you as you are important to us. Click https://t.co/Mww69RQYvK to send a DM so I can review and assist. *AshleyNelson"
"@115911 so what is the use of an IMEI # if on two iPhone X that came directly from Apple - sealed, and when I call your support services ☎️ they inform me the IMEI # don’t exist. WTF? | @326558 Let's take a closer look into this for you. Send us a DM so that we may assist. *JasmineS"
"@TMobileHelp can you please tell me what's the fee I have to pay for returning a device with broken screen under JoD? | @178936 Hi, we want to help with options! Follow me into DM and we'll talk: https://t.co/cDHmSFlO12 *NathanLovato"
"@TMobileHelp @115913 Hey guys. Is T-Mo selling the HTC U11 Plus, and does it support your new bands? Thanks! | @534397 @115913 Hey there, Craig. No news to share at this time for that phone. Checkout: https://t.co/Rs7ud2PYPg periodically for the latest news. *DanKing"
@sprintcare My phone is broken and I need it fixed right away | @732505 Hi there! Let's get your issue solved! Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F.
@sprintcare Need help accessing my account but am not able to reach anyone via the phone! | @732427 Hey there! Do you mean your My Sprint account? -DM
"After 2 hours on the phone talking to 7 people, (still on the phone BTW) I’m convinced that more coverage isn’t all @115714 needs help with… | @433832 Hi there! What seems to be the issue? Has your issue been resolved? We want to help you. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F."
"I’ve had problems with @115714 since like day one and to this day can I please get a discount now???!! Like I deserve it | @732506 Hey there! You can apply for a discount, please access the following link to check eligibility https://t.co/zHlU5DBnfS. -DM"
"@sprintcare I havent had service all day, your service is terrible and I am about to change carriers | @732432 We are sorry to hear that you are having service issues. Please send us a DM and we will be happy to assist."
I literally HATE @115714 They have the absolute WORST customer service!!!! | @732507 We do not want anything related to our company being viewed as the worst. What can we do to assist?
"@115714 why am I paying just as much as @115725 for cellphone service you claim is just 1% less as good theirs when it clearly sucks. | @732510 Hey! We'd like to look into this. Please, DM us to do so. - GS https://t.co/rMApsV8PQY"
@sprintcare I need help | @732512 Glad to have you on board today. Let us know what questions you have. - AP
@115913 tried to do BOGO with @ATT on iPhone 8.  Horrible experience and my number wouldn’t port.  Will I have better luck with magenta? | @732713 @115913 Hey there! Thank you for reaching out! We would love to have you join up! I will be replying to your DM in just a moment. *AlexSemsch
@115913 @115911 Please stop posting about all these deals. They're lies. I called TMobile today and they are acting like they know nothing. Wanted to buy a REVVL but they said there are no deals. #angry #wantToChangeToVerizon https://t.co/4in7gS3BtV | @221718 @115913 I want to turn this around for you. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"@115913 
How many IT personal must one speak to at T-mobile before someone understands the equipment is faulty? | @455875 @115913 You should have a working device. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson"
Bummed @115911 discontinued their unlimited Canada Mexico plan... One of the main reasons I switched to you guys... | @700926 T-Mobile customers never pay overages – if you manage to use up your 4G LTE data you automatically stay connected with unlimited data at Simple Global speeds.   Shoot me a DM and I can answer any questions about Mobile without Borders.  https://t.co/CpepB4KjFi *BrianBenderski
"@115911 I have 3 credit cards paid off.   What hurts ur chances of getting #a phone from ur company , I have roughly 4 Items in collections. Please help.    Christy Mallesky | @240605 Great question, Christy! We have lots of options for great credit and no credit, and all points in between! Send us a DM any time, we'd love to chat about the options https://t.co/iq4B8dCJFx *JessicaBrenhaug"
You know it's sad when you are trying to resolve an issue with @115911 but your calls keep dropping while talking to them👍🏾 | @732716 That's no good at all. Let's figure out what's the cause of those dropped calls. Send us a DM if you still need assistance and we can work through all of your concerns. *KeithM
@TMobileHelp Why do you need my IMEI number? Whats if I want to use another phone? https://t.co/RDI3shZ75S | @732719 Let's get this figured out! DM me and I'll get you all the details you need :) https://t.co/ajg0boXCWT *TanyaFalandysz
@TMobileHelp some people got their service back up in Hawaii. What do I have to do to get mine back up too? | @732721 We got this! Shoot us a DM and let's get you back connected!! https://t.co/KQh917xfZf *SurDuaneMcGurn
"Idk if I have enough data or not. Thanks @115911 https://t.co/wwaDotmsCZ | @732723 Let's find your best data option, Amanda! Send us a DM! We got you *RickK"
"Just had such a pleasant experience w/ @115911 customer care! Didn’t realize it was possible for someone to sound that🔥😅 over the 📱. Thanks, Cory! (Bellingham Service Center) | @732724 Thanks so much for letting us know it was a great call! We'll let Cory know you said, ""Thanks!"" *JessicaBrenhaug"
@115913 My wife was recently talked into updating our unlimited plan and it made tethering unusable. Been with you since before VoiceStream and this is the first time I have been unhappy. Even your site took over a minute to load. | @732725 @115913 I want you to love your plan. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
@TMobileHelp need a little help | @731741 We would love to help you! Our team is here for you 24/7. Send us a DM and we'll take care of you :) https://t.co/IUIA5vQSHC *MattHargleroad
Thanks @TMobileHelp for getting us in Hawaii up and running again! | @732728 Anything else we can assist with? *LauriL
Thanks @TMobileHelp for getting us in Hawaii up and running again! | @732728 Sweet! So happy everything is working again!! *LauriL
@115911 I must express again how annoying it is that I get crap coverage with my iPhone yet Samsung is fine. Slow speeds & curently #noService | @732729 Hey! Send us a DM so we can make sure you're getting the best experience with us! We are here for you & have your back. *TerriL
"@115913 
So can you tell me why I would have to go without a phone for 2 weeks for a warranty exchange just because I am a prepaid customer.  Why is there not an option to exchange in store? Ready to change carriers! | @732730 @115913 You deserve a working device. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
@73536 @115911 @115913 @246638 Holy Buckets I have never felt so scared in my life. About to crash and burn with my cell bill. This is war!!! 👹 | @732731 @115913 I want to ensure that your billing is correct. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"@115714 @sprintcare why do you charge for 4GLTE service if you have towers down all over Miami, FL??? | @732932 Hey Damian, thank you for reaching out to us. We would like to assist you today. Would you please send us a DM? Thank you. Ange L"
"Back to @115714 after leaving @115725 @116447 https://t.co/jsP4KQfvgu | @490136 Welcome back, we're glad to have you.  -Team @116447"
"@115714 , works when it wants #cellphone #sprint | @732933 Hey! Hope you’re doing well today. Are you having issues with the service? is it related to voice, text or data? Please let us know more details so we can further assist. - AP"
"@115714 what’s good with your service? https://t.co/S9Cg9BsVdo | @732934 Hello there! We would like to take a look into that matter. Please follow us at @sprintcare and send us a DM,with more details of the issue you are experiencing at the moment, so we can further assist you. -DG"
@sprintcare my phone is broken. Please help! | @732429 This is concerning to us. Please send us a Private Message to further assist you. We'd like to take care of this for u. -AG https://t.co/rMApsV8PQY
@115714 I’ve been trying to get through to an actual person. Your automated system sucks as does your chat function. What do I need to do to get help?? | @732936 Hey there! I can help you by this platform. What is the issue that you're experiencing? -DM
"@115714 just wasted an hour of my life w ""cust service"". You should revisit that title. #horribleservice@sprint | @732937 Hello there, what's up? Please, tell us a bit more of what's going on. - FS"
"After @115714 didn't follow through in the store with what they promised on the phone, my parents might be switching service providers.  So much for loyalty to customers who have been with them for 15+ years. | @732940 Good evening. We sure don't want your parents to miss out on any loyalty incentives that should be for them. Please send us a DM so we can further assist. Thank you"
@sprintcare WHAT A JOKE OF A COMPANY!!!! YOU SCREW OVER CUSTOMERS AND DON'T COMPENSATE!!! LOSERS....I WILL NEVER DO BUSINESS WITH SPRINT AGAIN!!! YOU HAVE LOST THIS CUSTOMER FOREVER!!!! | @523709 We are sorry to hear that you have had an unpleasant experience. Please send us a DM if you would like further assistance from us and we would be happy to help turn this around.
"My fiancé Samsung 7 battery exploded tonight. The phone became very hot, he placed in sink and exploded. @115714 @125607 | @732941 Hello there! Please send us a Direct message to further assist you with this concern. -DM"
"@sprintcare my new Iphone is not working | @732706 This situation concerns us. Please, feel free to send us a Direct Message with more details, so that we can further assist you. - FS"
"Sooo I'm guessing no one works at 6925 S Rainbow anymore @115911 phones just left to ring with no answer.  Nice. | @732963 Hey Selena, we're here to assist! We know your time is precious and we want to make sure you're taken care of. What do you need today? DM us! *TerriL"
"@115911 Fucc you and yo Bullshit ass service , slow ass bullshit . | @732964 Hey Chozun, what's going on? We're happy to help! Just send us a DM so we can assist! *TerriL"
@115913 Hello Mr Legere unfortunately I’m at my wits end AGAIN w/the negligence of customer care resolving an issue I’ve been having with my phones for a MONTH now.  I am so upset and ready to leave T-Mobile because this is NOT acceptable. I can NOT receive calls....HELP | @732965 @115913 Let's get to the bottom of this with you as a month is far to long. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
@115913 @115911 I think you have a major glitch my bill was deducted 2 days ago and I received a text message saying it's going to be ducted on November 13th | @601523 @115913 Your bill due date should be the same each month. Click https://t.co/Mww69Rzn7a to send a DM so I can look into this with you. *AshleyNelson
"20 minutes on the phone with @115911 customer service only to not come up with a solution. I’m over this BS #pissedoff | @732967 Finding a resolution is our specialty, Luis. Please allow us to jump in and lend a hand. Send us a DM with the details so we can get started. *JPL"
"whatchu doin @115911 ,, y’all really trynna mess with my streaks | @732968 We're here to help make sure everything is perfect! Send me a DM and tell me more about what's going on. https://t.co/iq4B8dCJFx *JessicaBrenhaug"
"@TMobileHelp Hi, I am thinking of switching to Tmobile under your 55+ plan for 2 lines, and was wondering if I can also get the BOGO offer that starts tomorrow on Samsung devices with this 55+ plan?  thank you. | @678827 We'd love to have you join the #UnCarrier! Send us a DM and we'll get you all the info you need on the 55+ and those amazing BOGO offers!  https://t.co/IUIA5vQSHC *MattHargleroad"
"I don't want to check out this morning's tweets. I'm glad @115911's service was down for the morning today, or else I'd be depressed with what's going on in the world. | @731829 The silver lining! I do hope things are back to normal now and nothing super important was missed. We're here for you if you need us, only a DM away. https://t.co/iq4B8dCJFx *JessicaBrenhaug"
"Thank you @115911 for fixing the problem in New York City | @732970 Thank you for being part of T-Mobile! We're here all the time if you need anything else, ever! *JessicaBrenhaug"
.@115911 inside #yakarena during HS hockey game #wyandotte #MI #WTF #opensignal #tmobile always when you need it https://t.co/VOG1DYgV3L | @732971 Hey! Let's make sure you're getting the speeds you need. Send us a DM and we can take a look together :) *TerriL
"@TMobileHelp this has shown up several times now. What do we need to do to fix? Also, my data is still acting wonky https://t.co/8XkL3XOF0e | @732972 We got you on this! Please DM us here: https://t.co/gAmFrAsnx1 :D *PatrickUllmann"
"I was very surprised to find that my iPhone with @115911 was indeed locked. I'm switching carriers. Always trusted that with @115911, they remain unlocked. Not true. I'm told it's an @115858 thing. My phone is paid off. I've got the code now, have to wait 24 hours. Surprise! #fb | @567237 We can help to unlock the device just as soon as it's eligible. Send me a DM, I'd love to go over the details! https://t.co/iq4B8dCJFx *JessicaBrenhaug"
"Shout out to my buds @115911 for always being so helpful, legit and the only carrier ive ever used forever 
👍💕 fav for awesome people | @262244 Thanks for the <3  We think you're pretty awesome too! *JessicaBrenhaug"
"Hi Ashley...I've been assisted by 6 people already
You'll be different how???
At this point my conversation is reserved for Mr Legere. https://t.co/hP8VuBUSrK | @455875 @115913 I am here to help and want to get to the bottom of this with you. Send me a DM so we can chat. *AshleyNelson"
"@115714 And I really, REALLY, don’t appreciate the rudeness today from a company that I pay $400 to each month. | @591893 in upgrading. And yes I wouldn't appreciate the rudeness either as a loyal customer. And I apologize for going through that."
"@115714 And I really, REALLY, don’t appreciate the rudeness today from a company that I pay $400 to each month. | @591893 Ok I will get you over to our account service team to see why is this a issue and why are you having a had time"
@115714 is hold a sweepstakes for a Jeep charok #jeepchearoke | @733041 Hey there! For more details regarding this sweepstake you can visit https://t.co/OxxFuIQX99. :) -NL
@sprintcare Do you guys know RI sprint has been down all day since storm? | @733042 (2/2) What seems to be the issue? - WR
@sprintcare Do you guys know RI sprint has been down all day since storm? | @733042 (1/2) Hello there! That's definitely not the kind of feedback we want to hear. - WR
"I've spent more than 10 hours of my life on hold and in chats to solve a billing issue with your 2 lines on us deal @115913 @TMobileHelp | @733136 @115913 We're here for you and appreciate you working with us, Adrian. We'll be meeting you back in DM ASAP. *DanKing"
"SoftBank to Drop Effort to Merge Sprint With T-Mobile. Excellent news as @115911 @TMobileHelp is awful. https://t.co/bdyPTaf6L8 | @318053 We'd love to help, it's in our name. If you have any questions for me , I will be waiting for you in your, DM. :) *SophyaBates"
@115913 I would like to discuss what went wrong with the service I received the other night and another detail. DM me to schedule a time | @428862 @115913 We would love to hear your feedback. I'll meet you in our DM. *StephanieGarza
"yo @115911 my 7+ lagging. stop this madness | @733137 Is this happening when using a certain app, or the internet? Send us the details in a DM and we'll look into it Ant. *KaeW"
@TMobileHelp I'm trying to pay my bill here. It's kinda annoying to have no service when you have a business to run. | @733138 You've definitely come to the right place for assistance :)  Shoot us a DM and we can surely help with that payment. *KimWilliams
"Why is it so hard to talk to an actual human 🤦🏾‍♀️ @115714 tired of this automated mess | @733168 Oh no, we know that can get annoying so now we have our Social Media platform. I'm Shay, how can I help you this afternoon? -SW"
@115714 your network coverage SUCKS! | @381791 Your post brings great concerns to us. Can you please send us a DM with the details so we can get down to the bottom of this? -ES
"@sprintcare Updated my iPhone 7, but now my phone keeps saying there’s no service. Keeps searching for the sprint network, can’t find. Help! | @733170 Hey! Hope you’re doing well today. Please send us a Direct Message, so that we can further assist you. -CS"
"At this point, I just need a new provider because @TMobileHelp isn't any help at all 🤦 | @733227 We'd love to turn things around for you! Shoot me a DM here https://t.co/YIIspJXBoc and we'll get started. :) *LynnetteTyler"
"@TMobileHelp Hey, I'm having trouble connecting my account in DIGITS. Can you help please? | @589935 Your DIGITS experts have got your back on this! I just sent you a DM and I'll see you there :) *AustinWebb"
Really @115911? And still no resolution??? You have found many new ways to suck. #tmobilefail #tmobilesucks https://t.co/wkDqK6xzwl | @572236 T-force is here to help! Work with us in DM https://t.co/QwRncnQuHg *CameronMadore
"Hey @sprintcare I have an issue with a text I received about a “discount eligibility form”. | @733248 Hi Greg, thanks for chatting with us today. Please indicate the issue you are currently having regarding the text received? - RM"
"@115911 $75 restocking fee on a $48 item.  How can you ethically charge more to restock an item than the item costs to begin with?! | @733321 That doesn't sound right, Josh. Come on over to DM and let us take a closer look for you. *JeremyJ"
@115911 Gandalf & Frodo hoping for an epic adventure to London #LOTR #Thankenstein #contest #TMobileTuesdays https://t.co/4KGKXwqymv | @733322 The feet on Frodo made my day! Thanks Aishie! https://t.co/W3cyuk6dh9 *DebiChavarria
"So let me get this str8. @115911 rolled the red carpet out for phones to take advantage of 600mhz but they’re not supported.?! | @733323 If you're worried about our new phones, they are working perfectly fine on our current network. *KaeW"
".@115911 has the absolute worst customer service I've ever encountered. Seriously consider training your ""customer care"" staff in soft skills before letting them into the field. I've never been so insulted in all my life. | @733406 Oh no, Jon. We want you to have the best experience possible whenever you're with us. DM us, tell us what happened. *JoanO"
@TMobileHelp I got a text saying my #iPhoneX order status has no shipping estimate. But the online order status says 11/2-11/3 ship - 🤷‍♀️ | @733407 Send me a DM and I'd love to look into this! :) https://t.co/86MicZnF9C *WarrenCamp
"@115911 @att @115725 @115714 Since you gave our metadata to the government without a warrant like wussies, I still want you to shove all of your cell phones and contracts and stolen metadata straight up your asses. I won’t pay you a penny to be violated, motherfuckers. #usa | @229745 My apologies, we are here to help."
"@115714 I was threatened by an outsourced customer rep that if I insisted on talking to a manager that I wouldn’t get what he offered. | @733433 Miss Jennifer, this is not how we operate with our Sprint family. Will you please DM us so we can look into it? -CDE"
I fucking hate #sprint and yall bet not jump in my dm or tweet me either yall are fucking trash and im moving my service immediately | @733434 We don't want you to have problems. What's the issue? -AF
"The worst mistake I’ve ever did was switching to @115911 | @733490 Whoa Tee, we hate that you feel this way. Send us a DM with the details! We want to help. *KittyG"
"@115913 Been customers for 17 years and highly considering a new carrier. Tired of the mess ups | @418161 I see your DM and I'm here to find a solution. Let's meet back in DM, https://t.co/PbJEgtqanO *JeromyBingham"
"Why???? @115911  I don’t have time for that 🙄 https://t.co/uMYnxlh5jB | @733492 Hey J, is this is a JOD upgrade? We can help you here! *KittyG"
@115911 hey I can't get this s7 to stop offering dumbass updates.  Every time I do it it just offers it again and I want it to STOP !😜 | @733600 Hi Floyd! We'd be happy to take a look at those updates for ya. DM us here and we're on it. *ValerieP
"@115913 @115911 Apparently years of faithful service is not enough for a simple limit increase to get us our upgrades? #VeryCarrier | @149818 @115913 We'll check out all options to get you into new handsets, DM me https://t.co/Nr93OTtXRx *TaylorBest"
@115911 Your Service is Garbage I can't load anything | @733601 We don't want you to feel this way. Tell us more about your area in a DM so we can check this out for you. *NaeJ
@115714 your service is horrible. Complete shit. | @733626 Hey! This is not the type of feedback we want from our customers. Send us a DM so that we can assist. -KA
"@115714 :
Why does Block unknown callers allow all these unknown #s through?
Basic functionality. https://t.co/bYY5jME9ex | @733627 Hi, unknown numbers also known as private numbers are numbers that you would not see the digits for. -RA"
"@115714 do y'all still allow text to come through when someone is on block.? 🤔 | @733628 It depends on the kind of block your device has. Send us a DM with more details, so we can help. -DP https://t.co/rMApsV8PQY"
"@115714 do y'all still allow text to come through when someone is on block.? 🤔 | @733628 @115714 Please, follow us so we can be able to DM you back. -DP"
"I pay $75 a month for unlimited data, why my internet moving so slow @115911 | @733688 Let's see what's going on and how to fix it! Send us a DM so that we can assist! *KittyG"
"@TMobileHelp My order says my Iphone x is shipping between the 2nd & 11th of November. Is that still true given supply demands? | @182300 Send me a DM, I'll be happy to take a closer look at this for you: https://t.co/9HjR7dkKQb *MarkMcLaughlin"
Montana + Idaho = the land of perpetual “Extended 3G.” Thanks @115714. | @733746 Hi there! What can I help with today? -ES
"@115714 if I got the 8the day it came out can I trade it in for the X? | @392502 Hey there, nice to meet you. We'll be happy to assist in your query today but first can you clarify your question for us? -DE"
"@sprintcare when will my ph9ne be shut off after my pay period ends I had from Oct 19-26th and don't have the full amount | @212459 Hi, I understand your concerns. Can you send us a DM so we can further assist you. KT -KT"
@115714 | @733748 How can we be of assistance today? KB
Haha I hate @115911 | @733817 Why do you feel this way? Send us a DM and tell us more. *NaeJ
@115911 I WILL NOT PAY FOR A DEVICE I GAVE TO YOUR EMPLOYEE!! https://t.co/TNjuJJC9fC | @398468 I'll meet you in DM. *FeliciaPorter
"@115911 @TMobileHelp shout out to Mason in Boise, he went way above and beyond to take care of an issue I had nearly forgotten about! KUDOS | @599673 So glad that you got some awesome #MagentaCare! :) Have a great day! :) *WarrenCamp"
"I’ve enjoyed being a @115911 customer, but the others seem to have them beat when it comes to  getting an iPhoneX. #ShouldIStayOrShouldIGo | @733819 Stay, Kyle! We love having you here too! And we can help you out with that new iPhone. DM us and we'll talk options *ErikS"
@sprintcare can you tell me why my in-laws are paying a lease price on phones they already own? And also why they are getting a cancellation fee and they don't have a contract? | @137541 I would love to explain everything that I can with you and/or your in-laws. DM us so we can give you account specifics. -SW
"Everytime I get a new phone @115714 gives me the run around for a SIM card, Gona run right back to @115725. #Pixel2 | @733843 Can you please send us a DM with the details so we can get down to the bottom of this? -ES"
"@sprintcare I called and asked for a Device return kit for magic box. You sent me this.  #Really #You'reKiddingRight
Ha ha ha ha https://t.co/qIcZ3C1fOw | @733844 Thank you for bringing this to our attention. Please send us a direct message so we can assist you. -MA"
@sprintcare why did my order originally say it would be here on 11/3 but is now gonna be here on 11/14 | @428489 Can you let us know the color and the memory capacity of the iPhone X you preorder. -SH
"Hey @115911, you need to review how you handle fraud cases | @733942 Oh no! What's going on? *JasmineS"
Dear t-mobile i better get the FASTEST data and  a refund ! THANK YOU SO MUCH ☺️ @115911 | @733944 Refund?  What's going on? *JasmineS
@TMobileHelp can you help me track my phone. Apparently the only way I can get a straight answer is thru Twitter -.- | @462836 Thank you for completing that so quickly Cody! :) Give me a few minutes to look into this and get you all the tracking details for your phone! What kind of phone are you getting? *JubileeFong-Soon
@TMobileHelp can you help me track my phone. Apparently the only way I can get a straight answer is thru Twitter -.- | @462836 Hey Cody!! Thank you for reaching out to us at T-Force today! :) I will be your #MagentaHero and help you track your phone! Can you please follow this link so I can dig deeper into this? :)  https://t.co/xKtJVNqc2V *JubileeFong-Soon
@115911 hey your hotspot sucks ass | @733945 Oh no! What's going on? Shoot us a DM with more info to check this out. We're here to assist you. *ValerieP
@115913 the tuesday app still not updated for the iphone X screen john? really? come on 🤨 https://t.co/8YF2sBy6Ht | @733946 @115913 T-Mobile Tuesdays are so much fun and I want you to be able to participate. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
@TMobileHelp I don't know why but now Everytime I go to use my hotspot it's not even giving me a mb this is ridiculous and I haven't even gone over the 14gb. No matter how many times I restart my phone and hotspot nothing changes. | @733947 Hello Kiri. This is not at all how we want your hotspot to be working. We would like the opportunity to help you. Please send us a DM https://t.co/yZDcl2tTDD. We look forward to helping you. *StaceyMedranoLopez
@115911 y'all making me mad 😒 | @733948 We want you to have the best experience with us. Send us a DM and let us know what happened. We're here for you. *RickK
We are still down here in oahu #tmobiledown @TMobileHelp @115911 | @733949 Hey Robby! I'm on Oahu and I can help! Shoot me a DM https://t.co/dzjAJQ2bkx *SoRaYi
"I hate @115911 for throttling data and not giving uncarier to every one who doesnt pay enough | @538372 Having strong connection is important to me, Nicholas. Let's take a closer at your data options. Send us a DM! *RickK"
"What’s wrong with @115911 customer service tried calling but it’s not letting me press 1 or anything just hangs up | @733950 Hmm. That shouldn't be happening, Mahdy. Send us a DM and let us know what we can do to help. *KeithM"
"@115911 is the fucking worst!!!! Every month they screw my bill up.. overcharged me $125 this month... last month $100 month before $60... I don’t understand how this constantly happens!!!! | @210063 I understand how you're feeling if your bill isn't accurate. Shoot us a DM, so we can help get this taken care of. *JPL"
"@402953 Legere....
Why does one have to explain 6 different reps @115911 without any of them understanding faulty equipment is in play??? https://t.co/XbpThyTdGR | @455875 @115913 I want to ensure that you are fully taken care of. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson"
@115913 Trying to get my Pixel promo but im getting hosed on some of the fine print.  What gives?! loyal customer and im not leaving but im bringing 2 of those bad boys to you guys and could use some help!!!  #tmobilecares | @733951 @115913 I want to get this settled for you. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
@TMobileHelp could you help me find my tracking number for my iPhone order | @477653 Hey Romello! I'm still here. Let's keep this in the DM and I can see I can get it for you! *AbdolA
"@TMobileHelp I have a account that is in collections with your company. If I pay my debt in full how soon can I get a phone and service with @115911 | @733952 Hey Jeff, I can definitely help you get this taken care of.  Meet me in the DM https://t.co/FMiO4w03fI :) *BiancaWillis"
@TMobileHelp What do I need to unlock an iPhone? | @733953 Meet me in the DM! I can get you going in the right direction! (: https://t.co/lsvk9Zelxd *BronsonBarretto
@115911 Referred a friend and he activated 2 lines. Yet status is referral expired. I was on phone for 45min and it was passed on and not resolved. | @733954 Oh dang! We certainly appreciate your referrals and we're here to make sure you are assisted. Send us a DM here with more info. *ValerieP
"I am in the Dominican Republic with my US phone.

I understand I have data here but do I need to enable roaming?

@115911 help please https://t.co/XFiJQKIPl3 | @733955 We got you covered, Chriss. Let's make sure you are all setup with the proper plan, so please send us a DM. *JPL"
Time to say bye to @115911 bring it on #googlefi !! | @733956 Oh no! What's got you wanting to leave? DM us here with some details so we can make things right. *BlakeT
"@115714 @sprintcare Ive been a loyal customer since 1996. 4th issue with my Note5 power button sticking (yes, insured) and the complete lack of support or customer service from your South Portland ME store is unacceptable. You have lost me as a consumer. So disappointed. | @734030 Hey! We hate to hear that you've experienced that. We'd hate to lose you as a valued customer and I'd like to make this right. What happened? -CD"
"I need to follow suit cuz they suck https://t.co/5enxanGoGO | @734031 Your business is important for us, and we don't want to see you going anywhere! Please DM us so we can talk!"
"@115714 fuckin sucks out here like goddamn | @734032 Hello there, what's up? Please, tell us a bit more of what's going on. - FS"
"Bought out my @115714 contract to switch to @115725 and ordered my iPhoneX today. 🙌🏾🙌🏾🙌🏾🙌🏾 | @734034 Oh no! We're sorry to hear we lost you as a customer. Hopefully, we'll win you back ."
@sprintcare https://t.co/J1Sk6HYlnX | @734035 Hi there! Let's take a further look into this. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F.
@115714 can y’all tell me why my data is going so SLOW | @734037 Hey! Hope you’re doing well today. How long has the issue been happening? Is it also related to voice? Is the issue impacting anyone else in your household or around you? You can visit https://t.co/RXCK1Zmquq to have some troubleshooting steps. - AP
"@115714 Did you change it yet.  If not, I CAN automate these, set up a few more sources, and buy some followers (but I wouldn't do that, would I?).  Keep charging customers for a once free POS voicemail app and you'll find out. | @734039 It would be my pleasure to look into the issue with the voicemail. Please send a private message for further assistance."
thanks @115714 for giving me a defective phone 🙃 | @734040 Hi there! We want to help. Follow us @sprintcare and please send us a Direct Message in order to further assist you. -Y.F.
@115714 It just crossed my mind again -you people are theives. #BoycottSprint | @734039 Hello there. We understand that you are frustrated and would like to assist you. Please send a private message for further assistance.
"@115714 Remember the 80's, 90's, and 00's when we had free, ad-free simple voicemail?  I miss that and will switch carriers on Jan 1st if I can't get it.  #BoycottSprint #HiddenFees | @734039 Your business is important for us, and we don't want to see you going anywhere! Please DM us so we can talk!"
@100222 @TMobileHelp I have called and left 3 voicemails at the presidential office and no one has returned my calls | @734228 It is vital that we are able to address all of your concerns. DM us and we know that we can help. *AdrenaBentley
"@TMobileHelp ok, ready | @733953 Simply click on my bio card to go ahead and direct message me! (: See you soon! https://t.co/lsvk9Zelxd *BronsonBarretto"
@115911 lol got it. Like your profile. :-) | @567237 Aww thx!! I'll meet you back in DM here soon. We'll get the phone unlock in no time. https://t.co/cYAShZx2fF *PoxMaphixat
"@115913 I paid $800 for a factory-new phone a year ago that has been exchanged 8X with USED phones (the first time DAYS after I bought it) and the problem is still not fixed!  Dozens of tech support calls have not helped! Please HELP! | @734229 @115913 It's essential to have a working handset, I know this firsthand. Shoot me a DM so we can review all of our options https://t.co/Nr93OTtXRx *TaylorBest"
@TMobileHelp can I use your #BlackFriday Samsung #bogo special for 2 existing lines? I really don't need a 3rd line. #LoyalCustomer | @734230 Let's go over the BOGO promotion coming! Send us a DM. :) https://t.co/dPHUAru2pc *MikeVance
"@115913 so I spoke with a customer care rep via DM. There is no other way to use #Blackfriday #bogo offer without adding a new line! No retail store is offering discount for T-Mobile this #BlackFriday and now #t-mobile is doing the same. #noloyalty #disappointed https://t.co/2mMQAcxFG3 | @449890 @115913 Hey there, Kenure! We just sent you a message, and we look forward to working towards a solution in DM! *TaylorBest"
@115913 hook me up with some good deals sick of dealing with shitty service all the time 😒 | @734231 @115913 Coverage is key. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
@115911 thanks for fucking us with your BoGo deal that you refuse to honor because your employees failed to do their job correctly. Now I'm out 150$ for the phone and paying the full amount for the note 8 which your staff forced down our throats. | @279062 Yikes! This is certainly not the experience we want you having and we're here to check this out. DM us with more info and we'll look into this ASAP. *ValerieP
Is @115911 in the Central Valley (CA) down? Service is out for some reason. 🤔 | @734232 Let's take a look into this for you. Send us a DM for assistance. *JasmineS
"Debating on what carrier to keep. Should I stick to @115911 or make a total switch to @ATT? #FirstWorldProblems | @734233 What's got you wanting to leave, JC? We're here for you and would love to turn things around. DM us here so we can help out. *BlakeT"
"@115913 john why your sales team lie about plans, just to sign up and customer service won't even do anything about it?? | @734234 @115913 You should get all the details up front. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson"
"Have been dealing with CS @115911 since 11-09 on the same issue. Would rather spend the time blogging about business and running ads. Lesson of the day: don't make a CS issue worse by not handling it the first time around. https://t.co/NWSBJHbPsd | @639444 It's an important lesson! I really want to make sure we've got things 100% resolved, too! Send me a DM so we can chat. :) https://t.co/iq4B8dCJFx *JessicaBrenhaug"
"@TMobileHelp no cell service in Barrington, RI.  I have to drive out of town 15 minutes to get a signal.  Any idea when it will be restored? | @734413 We don't want you going disconnected! DM us so we can dive into things! https://t.co/Qz0L1xpZB7 *MikePerez"
"Get your shit together @115911 https://t.co/JWHb1avMZQ | @734414 Let's take a look at what you're experiencing, Amanda! DM us so we can get you connected! *WhitneyJ"
"@115714 @sprintcare you guys suck I’m seriously going to switch to @115725 | @734426 We hate to hear you want to leave the sprint family, How can we help change you mind about leaving."
@115714 you guys should build more towers out here in dsm | @734427 Hey there! You can find additional info related to this here: https://t.co/GUqK5GKe18 . -AG
"@115714 Dont use Sprint if you plan on using your phone in Alabama. | @734428 Hey! Are you having issues with the service? If so, please DM us with some more details to assist you. - GS https://t.co/rMApsV8PQY"
"Can’t believe @115714 has been charging me for a leased phone that I had to replace since it froze on me, and when I asked the rep if they needed to keep it they told me no. Clearly that was a damn lie. I’ve been paying for it monthly until now. 🤬🤬🤬🤬🤬 | @734429 Not what we like to hear. Please shoot us a quick DM with details and I’ll jump on it. - LP"
@115714 needs to fix their fucking shit!!! | @734431 Hey there! Please send us a DM with details so we can further assist you. - LP
"@115714 or @sprintcare why can’t sprint customers make outgoing phone calls? Kind of annoyed... 😑 | @734434 Hello there! We would like to take a look into your situation. Please send us a Direct Message, so we can assist you. -  EH https://t.co/rMApsV8PQY"
@115714 Do you have #towers in #South Dakota. #joke cell service | @163665 Hi there! We'd like to review your coverage. Send us a DM with your ZIP code and the nearest cross streets. We'll be waiting for you. - CE https://t.co/rMApsV8PQY
@sprintcare I have the unlimited freedom plan how do I get the new sprint and Hulu deal | @428575 Hey there! Visit starting on 11/17 https://t.co/10Fdbu4s1O to learn more and sign up for Hulu through MySprint/Manage. -MH
@sprintcare hey if I swap out a pixel for a pixel 2 will the monthly discounts for pixel folks still work? | @119611 This is concerning to us. We'd like to take a look into this for you. Please send us a Private Message to further assist you. -AG https://t.co/rMApsV8PQY
"@115911 Thought to give your customer service a try to retain me as a customer for an oversight with a purchase but I guess my colleagues were right....no hope in @115911. Att may be winning my service back | @734500 We want to help turn this around, Gina. Let us know all the details by DM, so we can assist. *JPL"
@115911 is customer service still open ? I need to edit a pending order I have been trying to reach them | @696127 We can help you with that here. Send us a DM to get started Sly. *JasmineS
"@115911 I love your hold music, the wait for technical support is horrendous though. https://t.co/TR45FujEfd | @734501 Awww. At least you found the silver lining! We might be able to help here though. What's going on? *JasmineS"
@115913 I just switched to t-mobile but was unhappy with the service and now in order to cancel return my device it’s gonna cost me $50?? That’s a whole month of phone service :(((( | @734502 @115913 I want you to stay. Let's turn this around for you. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"@115911 don't tell me to DM you then ignore my messages. At least acknowledge you've read them. | @279062 We got all of your messages, thank you! We'll be with you very shortly Rengeki, I truly appreciate your patience! https://t.co/kc7O8gvmk3 *ClarrizzeHarkins"
@115911 WHAT IS GOING ON WITH OUR SERVICES IN HAWAII?!?!? | @734504 Hey! We're here to keep you connected. Send us a DM and we can take a look at what's going on. *TerriL
"@115911 is Hong Kong covered under your international roaming plans? | @254044 My man Phillip! I see we have a conversation going, feel free to meet me back there (: https://t.co/lsvk9Zelxd *BronsonBarretto"
"@115911 be like “You have unlimited data” but my shit be stuck on 4G 😐 | @734505 Hey Jude, let's change that and get you connected to LTE! Send us a DM with your location and details so we can get started. *TerriL"
"@115913 my network is slow in South Carolina Elgin 
Can you fix it #new customer @793-Mobile | @222650 @115913 Data speeds are important. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
@115913 this problem and treat me like I’m the thief when asking for resolutions.Im currently searching for a new cell provider. | @734507 @115913 We want to check this out with you and ensure all is right with your account. Please send a DM our way so we can get this straightened out https://t.co/Nr93OTtXRx *TaylorBest
"@115913 sir if u need anything more from me please feel free | @734676 @115913 Thank you for the DM, we'll be replying shortly. *AlissaFast"
"I cannot believe that actually T-Mobile cancelled my personal lines from MY BUSINESS ACCOUNT!!! Just because I had a family emergency in Mexico @115913 @115911 #TmobileSucks | @734677 @115913 Hello Jose, I'm here for you and would love to get to the g=bottom of what happened to your lines. Please send me a DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast"
"@115913 glad i switched from @ATT to TMobile & bought $900 phone to do cool stuff. Wait, #Note8 functions don't work on TMobile? Nice! 2 hours 6 tech people last night trying to get new smart watch line correct. Not resolved. John, if listening, regret switch to your company. https://t.co/f7j1T4jbhU | @734682 @115913 Making sure you can use your device is the most important thing to us. I'll meet you back in DM so we can continue to work there. *AlexGill"
"@115913 10 yr loyal customer having bad problems with S8 galaxy edge plus device, calls, data, signal...Pls Help!!! | @734684 @115913 Thanks for the 10 years! That's truly amazing. Let's check out what's happening with your phone. You deserve a working device. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp My data isn't loading. I'm stuck at work all day, and if I can't stream music I'm gonna go crazy. HELP! Is the network having trouble in Kentucky? | @734686 I hear you Leita! Music can keep us sane! Thanks for your patience! Send us a DM so we can check this out! :) https://t.co/vv9JsrbUOZ *AbigailRoach"
"Ummmm excuse me bitches? @115911 well well well wtf do we have here 🤔🤔 look like some bullshit to me https://t.co/pXuGZ9NgMA | @734688 Let's check it out. DM us, we'll see what's going on with that bill. *JoanO"
"Ok here me out @115911... you know how sprint have the unlimited iPhone thing? What if you start up the unlimited samsung galaxy thing? | @734743 Sounds kinda like our JUMP plan 🤔
Upgrading to the newest device! We can definitely look into this option for you. Send us a DM! *RickK"
"@115911 You do nothing to keep your customers ! Time to switch to a carrier that cares ! | @734744 We want to make sure we get you the device you are looking for and repair this relationship. Shoot us a DM, so we can assist. *JPL"
@115911 @TMobileHelp @115913 while driving I just heard a commercial talking about fastest speeds in the nation. Filthy liars. #tmobilesucks https://t.co/6Oi0IkCGxl | @277125 @115913 You deserve the best signal and I want to chat with you more about this. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"@115911 yall should give me my data back for that issue yall had earlier | @734745 Hey Frank, it's important to us that everything is working perfectly for you! Send us a DM if you're still have trouble with anything. *TerriL"
"@115913 Walked out of a tmobile store over a $20 upgrade fee. No fee online, I WAS excited about a new phone...it seemed like TMobile was better than this crap. | @734746 @115913 Let;s get to the bottom of this for you. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson"
Why i only have 4G @115911??? | @734748 Let's take a closer look to see what's happening in your area. Send us a DM! *RickK
@TMobileHelp I dm y’all about my account. | @386532 Oh Sweeet!! Thanks for sending us a DM. You got me now. I'll meet you back there. https://t.co/cYAShZx2fF *PoxMaphixat
Disappointed that @115911 isn't providing any black Friday deals to loyal customers like myself. I am in desperate need of a new phone and their deals are only for new customers. What happened to their customer service? Or just plain rewarding loyalty.... @TMobileHelp | @734750 Hey Marnie our offers are for all customers. If you have a question you can DM me here https://t.co/LCoTGMV7tC. *KennethStone
"@115911 your service inside @4765 is not good at all. It’s an opportunity. | @734751 I know you count on us to keep you covered at the Happiest Place On Earth, so please send over a DM, so we can help out. *JPL"
@115911 @115913 Remember last yr when you gave two free lines to your customers? Can I transfer one of those lines to the Apple Watch? | @734755 @115913 Let's chat about all the options. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson
"@115911  your 4G service is almost nonexistent right in middle of SF!! | @734756 Hey Amr, let's get you connected to LTE! Send us a DM and we can chat. *TerriL"
"@115714 Why is it when I try to upgrade my phone, the price changes when I add it to my cart? $16.50 doubles to $33. | @734808 Hi. It may be because of a promotional pricing. DM us to review this. - GS https://t.co/rMApsV8PQY"
@115714 Man my phone keeps dropping calls. I want this month bill free 😒 | @734809 Hey! Hope you’re doing well today. Let's work together to get this fixed. How long has the issue been happening? Does the issue happen in one or multiple locations? is it also related to data? Please let us know more details so we can further assist. - AP
@115714 @12346 Do you have a VoiceMail app that doesn't cost money and doesn't show ads? #BoycottSprint | @734039 Please send us a private message for further assistance. -FG
I️ don’t understand how I️ have full LTE bars but can’t watch a YouTube video ? @115714 | @206893 Hey! Hope you’re doing well today. Let's work together to get this fixed. How long has the issue been happening? Is it also related to voice? Is the issue impacting anyone else in your household or around you? Please let us know more details so we can further assist. - AP
"How my 3g working better than LTE @115714 ? | @734812 Hello there! This concerns us and, we'd like to assist. Please follow us and send us a DM so that we can review this for you. - RC https://t.co/rMApsV8PQY"
"@115714 send me a promo code so i can get a new phone and plan with you please | @496711 Hello there! In order to know everything about our newest promotions that might fits  all your necessities, please refer to our platform https://t.co/0qT1rLBLtN . -DG"
"we dont get wifi until next week and im so ready bc my service is complete trash @115714 | @734813 Hello there! Please follow us at @sprintcare and send us a DM, with more details of your issue, so we can further assist you. -DG"
Just had my car start having problems @115714 so if I win a Jeep im definitely going to drive everywhere 😂 | @734886 Just click on the link to start your registration https://t.co/drNtYldHij. - RM
"Just had my car start having problems @115714 so if I win a Jeep im definitely going to drive everywhere 😂 | @734886 Oh my, we are so sorry to hear that. Thanks for having such interest in our promotion. - RM"
I Officially Hate #Sprint | @734887 This is not the feedback we like to hear. Please send me a DM advising me on why you feel this way. -NW
You would figure with this possible merger that Sprint care would take care of customers #fucksprint @116447 | @734889 This concerns us. Customer service is one of our main priorities. Please allow Team @116447 to turn this around.
"When you lose power and your iPhone is a brick because no WiFi and your #sprint service is trash | @734890 Hey there! We would like to take a look into this for you. Shoot us a DM, so that we can further assist. -KC"
Almost ready to make the switch to @117196 since @115913 at @115911 and his team still haven't resolved my complaint. Almost a year. #On5 was junk and I'm still paying for it. No upgrade offers. Just taking my money. Now they took my tablet data away?! Smh. | @734999 @115913 I want to see this turned around for you. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"@115911 okay I filled out your twitter app authorization and still waiting. Shouldn't have to keep publically shaming your company's twitter account to do its job. I'll be filing a BBB complaint. This is getting ridiculous. Between this, customer care and your in store ""help"" | @279062 Hi there! I'm with you now. I will respond to your DM shortly. *AliciaBanks"
@TMobileHelp Can someone help me upgrade my iPhone 7Plus to iPhone X. Been a customer for 12 years! | @735001 And HUGE shoutout for 12 years of loyalty! AMAZING! We love having you in the #MagentaFamily! Cheers to 12+ more years to come! *HillaryTurner
@TMobileHelp Can someone help me upgrade my iPhone 7Plus to iPhone X. Been a customer for 12 years! | @735001 Hey Sameer! Of course we can help! You're going to LOVE the iPhone X!! I just got your DMs and will meet you back there! :D *HillaryTurner
"@TMobileHelp i just bought the note8 2 days ago, can i still get on the bogo starting nov 17th? | @735002 Hi Carlos! Let's look into this, send me a DM! :) https://t.co/iUlnGXy3Ha *VinnyFrancisco"
@TMobileHelp need to unlock my device... that when I purchase they told me was already unlocked... #fraude | @735004 Not unlocked? Shoot us a DM https://t.co/KQh917xfZf *SurDuaneMcGurn
"@TMobileHelp is there an outage in Victorville, CA? I️ can’t make any calls. | @735005 Yikes! No calls is no good! Send us over a DM so we can get you back to saying 🎶 hello from the other side! 🎶 https://t.co/Qz0L1xpZB7 *MikePerez"
"@TMobileHelp why is my phone so slow?? I have unlimited data and it’s going extra slow, can you help me ? | @225259 Hi there! We’re here to help! You deserve to enjoy your speeds. Can you send us a DM so we can help you? :D https://t.co/1Qq0aTgeAL *HeidiEsperanza"
"@115911 @117159 which one of these i loath the most? @115911 or my Samsung Glxy S5? tough choice. i say both suck right now! | @551843 Eddie, why do you say that? We're here for you and we're going to assist however we can to give you the best experience! DM us what's going on. *TerriL"
"@115913 worst customer service I’ve seen, have spent 30k w/ them & they won’t honor a buy 1 get 1 promo as we bought phone 20days ago | @735006 @115913 Let's look into this for you. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
"Hey @115911, pls do your job. #headache #tmobiledown | @735007 We want you to have the best experience with us, Helena. Send us a DM and let us know what happened. *RickK"
"@115911 are crooks I made 12 consecutive payment to be able to get an free upgradeSo I go into the store show the person where it says I qualified for the upgrade nd 1 hr later poof it's gone now theyre saying I have a new acct and new number and have to make 12 more payments | @735008 Let's figure out what's going on, Adonis. Send us a DM! *RickK"
@115913 I filed a complaint for overcharging me of $25 for a year now and its been 3 weeks still no straight answer 😓 | @735009 @115913 You deserve answers. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
"I need to switch from @115714 asap bc this service is garbage ass shit | @735220 Hello there! That's not the kind of feedback that we like to hear. Please reach out us through Direct Message, so we can further assist you. - SB"
"@115714 worst service period | @735221 Why do you feel that way about us? Are you experiencing any inconvenience with your account or device? Feel free to send us a DM, in order to properly assist you from here. -LR. https://t.co/rMApsV8PQY"
"@sprintcare Will the black HTC U11 be coming back in stock? If so, how long until then? | @735223 Another option is to contact Telesales (800-777-4681) with the following operation hours: Monday - Friday: 6:00 AM - 11:00 PM Saturday - Sunday: 7:00 AM - 11:00 PM. - FL"
"@sprintcare Will the black HTC U11 be coming back in stock? If so, how long until then? | @735223 Hello there Chris! Right now this device is out of stock online, it should be back in stock within 3-5 business days. You can also contact your nearest store, look for it right here: https://t.co/IN2m2f15ne - FL"
"If I'm dying * lol anyone else t mobile service acting up? No 4g, no calls out/in. https://t.co/TYVCZR4I78 | @735240 Hey there, Lui! We want to get you back to rocking awesome service! DM us so we can see what's up! *MelindaR"
"@115911 your service sucks big time today no network whats so ever. @115725 here we come. | @735241 Hiya, Manu! We want to make sure you're rocking awesome service all the time! DM us so we can get you back to feeling the #MagentaLove! *MelindaR"
@115911 I responded to your message and in typical @TMobileHelp service I have received no reply. AT&T here I come. | @734744 Hey John! I see you in the DM's and will hit you back there! Thanks for the patience! We're a little popular here on social and are working to get back to each DM ASAP! :) *KrystnYogi
"@115911 Also, was just put on hold due to what sounded like a screaming match in a call center... Very entertaining... | @142419 Hey there! Let's talk more about what you've got going on! Send us a DM! *MelindaR"
"@115911 4 solid bars of connection, still can't watch any videos 😑 | @735242 We want you rocking awesome service all the time! DM us so we can take a look at what's going on! *MelindaR"
@TMobileHelp curious is there a way to get free standard shipping when placing an order online from an already established account? | @735243 Hi there Darcy! Let's go over this together! Shoot us a DM and we can help you out right away. :) https://t.co/cN1DaTRthB *BrendanLee
My credit is shot I need a new phone who can help me @115714 @119511 @ATT gotta see how @115911 is | @567108 Hey Robert! Are you with us now? Send us a DM so we can help you out! We got you! *TerriL
@115911 Where can I find a competent person to explain my bill? Alfred is clueless. | @735244 Hey Jeff we can go over your bill with you and get that turned around. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone
"Sooooooo is y’all gonna credit us for the outage orrrrrrr? Are we being charged extra? 😂 @115911 🤔 | @735245 Hiya, Jen! Let's talk more about this! Send us a DM! *MelindaR"
Update this shit fuckin sucks fuck You @115911 I'm livid https://t.co/W0RckW1qUQ | @735246 Yikes! Send us a DM with more information and we'll assist you. *ValerieP
@115913 Third month in a row we are being overcharged. We switched to the 55+ plan and have been double charged 3 billing cycles on a row. Customer service can't fix it.  Can you? | @735247 @115913 Let's look into this and find you a resolution. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
"Oh, and @TMobileHelp isn't answering either. Normally they're really good about it so I can only assume @115911 is having an all-hands meeting. | @735429 @115913 I want to get to the bottom of this for you so you have a working phone. I will get a DM reply to you soon. *AshleyNelson"
@115911 ummm is there a reason my unlimited LTE is acting up? cuz my service has been shitty af lately. | @735430 We would love to look into this for you! DM us! *MelindaR
"@115911 Adding a line is not a lot to ask existing customers to get BOGO, but it just means I'll have to remove one, and have a different number.  How does that make any sense?  There's 4 of us, we have four lines.... adding a line is crazy. | @735431 Getting a great deal like a BOGO on some amazing super phones is what we like too Fred, shoot us a DM and we chat more about all our offers! https://t.co/033FgbQAw8 *KyleVesely"
@115911 am I eligible to participate in the early Black Friday bogo deal if I just participated in the carrier freedom offer last week? | @735432 Hey there! Great question! Send us a DM so we can talk about this! *MelindaR
"Welcome to @115911 @TMobileHelp where the new BOGO holiday promotion means you can pay $1,000 up front to finance one. The iPhone 8 Plus 64gb is only $850 before taxes. Please explain to me how this is BOGO when I’m supposedly considered well qualified @115913 | @272961 @115913 I appreciate your continued time and efforts in working with us, and would like to continue towards a resolution. I will be sending a DM shortly. *AdrenaBentley"
@TMobileHelp is the Netflix offer available for business accounts ? I️ have 5 lines on T-Mobile one | @664118 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks
what's the best phone carrier? any deals? @115911 slacking | @735434 Happy to help see what we can improve on your account right away! DM me from here and we can take a look https://t.co/W3cyuk6dh9 *DebiChavarria
"My iPhone screen is coming off bc of a manufacturer error and even though I have @115911’s shit ass insurance plan they wanna charge me almost $200 to get it fixed. Fuck y’all @115911 @115858 @AppleSupport 

I should switch to @125607 and @115714 📲🚮🚮🚮 | @275035 Hey there! We want to get you squared away! Send us a DM so we can talk more about this! *MelindaR"
"@sprintcare so do we get Hulu free with the unlimited freedom plan? Because I have the unlimited freedom plan and just wanted to know more | @175007 Hi there, thanks for reaching out. Please visit https://t.co/10Fdbu4s1O for the details of this great promotion. -DC"
@sprintcare @115714  Thanks for kicking ass on the time frame for the rebate/ pay off visa's for transferring carriers. That's the fastest payout I've ever received. | @267650 Thank you for your positive response. We strive to provide exceptional services to our valued customers. Thank you for choosing Sprint! - AD
Made the switch to @115714  have to say #worstmistake #ClassActionSuit for false ads its #2017 can't talk&surf.#wtf | @735465 Hi! Please follow us for further assistance. -FG
@sprintcare are existing unlimited freedom cx eligible for hulu or is it just for new cx? | @238327 Hello there! This great deal will be available for new and existing customers with most Sprint plans for Smartphones. You can keep track of the news about Hulu with Sprint Unlimited here: https://t.co/UdYRZD8FUX. =D - RC
@115911 @TMobileHelp I have 2 phones that both have LTE but internet is not working on either of them | @735587 Hey don't worry we can take a look at what is going on with your data. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone
"@TMobileHelp is there any t mobile people out there tonight | @158665 Hey there! We're sure here for you tonight, meet us in DM to assist! *RozLancaster"
"@115913 give me an absolute DEAL you can't resist and get me off this @115725 DEATH BED!!! #TMobile | @296928 @115913 We'd love to see you on the UnCarrier, Erik. Checkout the deals we have going on, here: https://t.co/aIZPWLwowe *DanKing"
"@115714 yall’s service really lets me down too often | @735722 This definitely not the way we want our customers to feel! Please send us a DM, so we can further assist you with your situation. -GP."
"@115714 switched to Sprint after being an @3769 customer since they were Comcast Cellular in 1999 bc of your BYOD free year. Your text messages being so out of order may chase me back soon. #soannoying | @735723 This is very concerning to hear. Please send us a Direct Message, so that we can further assist you. - JA"
"@115911 did we lose LTE because all I see is 4G #tmobiledown | @735745 Let's take a closer look to see what's happening on the Aina, Koaie. Send us a DM! We're here for you. *RickK"
"Is this deal only for customers on #TMobileOne or for all customers regardless of plan @115911  https://t.co/v4BQwLTRoY https://t.co/8eYZZzgqMb | @480307 As long you have T-Mobile One of a qualifying Simple Choice unlimited plan, you'll be able to take advantage of this promotion! Let's check this out for you. Send us a DM! *RickK"
@115911 This sucks... https://t.co/IBTSwkVwnf | @735748 Hey! We don't like seeing that on your screen :( Send us a DM with where you're at and we can work to improve your experience. *TerriL
"if my t-mobile tuesday isn’t LIT next week after today’s shitty service imma be mad @TMobileHelp @115911 | @735750 For free offers and amazing prizes, every #TMobileTuesdays is always LIT ;) We always want to make sure all our Magentastic customers #GetThanked <3 *VictorianLang"
"@TMobileHelp https://t.co/hQWSs9Tlxh | @735886 I'd love to help! Send me a DM, I'll be standing by! :) - https://t.co/kc7O8gvmk3 *ClarrizzeHarkins"
I’m curious as to whether anyone has actually had their @116602 account paid by @115911 @TMobileHelp? I signed up for it the first day it was offered back in September & it’s still being withdrawn from my bank account. #toogoodtobetrue #netflixandtmobile | @735887 Hi there! Let's look into this together to make sure you are taken cared of. Shoot us a DM and we can help you out right away! :) https://t.co/cN1DaTRthB *BrendanLee
@TMobileHelp I am trying to get ahold of a rep I spoke with yesterday | @259691 I see you and sent a message 😉 https://t.co/sBIVWmm6X2 *EddieGough
@TMobileHelp can i get some help iv been trying to get help from your website and no one is answering. | @735888 https://t.co/xKtJVNqc2V just need you to verify the link if you could please *ScottWilliams
@TMobileHelp can i get some help iv been trying to get help from your website and no one is answering. | @735888 Hello Thank you for reaching out to T-Force. My name is Scott I can look into this for you sorry for the delay *ScottWilliams
@115913 I’ve been trying to work with your #TeamMagenta and now they’ve hit the poor service list too!! #youdontcare #tmobile @115911 #poorservice @115913 | @574405 @115913 I want to get to the bottom of this for you. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
"@TMobileHelp can u send me a dm I have a few questions regarding plan I just purchased | @704156 I see your DM now, I will be responding shortly :) *LonnieWoods"
@136958 @TMobileHelp @115911 well going into week two and service still sucks in my area and home. | @673316 I want nothing but the best possible service for you. Shoot me a DM and I'll check out what's going on https://t.co/dzjAJQ2bkx *SoRaYi
@TMobileHelp why won't your site or app let me update my billing/usage/e911 address?!? All it does is say that it fails to update. | @659309 Whoa?! I am here to solve the issues you've addressed! :) Shoot me a DM! I got you! https://t.co/HTgeLMEYEm *DonHebron
@TMobileHelp What's up with the website failing to save an address change? And why do I always have to turn off WiFi before I access the mobile app? | @735990 Hey Bianca! We have processes in place to help you make account changes securely. Please shoot me a DM https://t.co/dzjAJQ2bkx *SoRaYi
"@sprintcare will Hulu be offered if we’re on the everything 1500 plan?? | @736093 However, please stay tuned for more information regarding all plans qualified for HULU usage. -AC"
"@sprintcare will Hulu be offered if we’re on the everything 1500 plan?? | @736093 Hello there! Thank you for contacting us. Hulu will be available with most Sprint plans for smartphones, excluding Seasonal Standby Plans and the Unlimited - Bring You Phone Plan Free for a year. -AC"
"@115714 so i got the calling plus update for my Samsung galaxy note 8, but still no video calling. Why is that?? | @167675 This is very concerning to hear. Please send us a Direct Message, so that we can further assist you. - JA"
Fuck @115911🖕🏾 ... about to give @115714 a call🤘🏾 | @736101 Yikes! What's going on? We want your experience with us to be great. DM us here with more info and we'll assist you ASAP. *ValerieP
@115911 your app fucking sucks! That is all | @736102 Hey there! What's got you saying this? DM us some more info! *MelindaR
@TMobileHelp do I have to add one new line or two new lines to get BOGO? | @168233 DM me and I can get you all of the details you need :) Follow this link for me >>> https://t.co/W3cyuk6dh9 *DebiChavarria
@TMobileHelp does the prepaid plans have the same coverage as postpaid? | @734784 They sure do! They run off the same awesome network! DM us for details! :) *JustinPhillips
@115911 How do I go about returning my coverage device (specifically the Personal CellSpot Router) if I don't need it anymore? | @316751 Hope you made good use of your CellSpot Kari. 😊 You can return your coverage device at your local T-Mobile store or you can send us a DM so we can create a return label for you! *HeatherSaenz
Dear @115911  I love my phone and all but why does my phone sound like it's taken a bubble bath | @736241 Hey there! We would love to check this out for you! DM us some more info! *MelindaR
"@115911 How about some credit for the lose of service today on Oahu! Inconvenient as hell both personally & professionally!
#JohnLegere | @736408 Staying connected is definitely crucial, my friend. We'll meet you back in DM to address your concerns! https://t.co/ZxXpYRedaq *NicholasTomchik"
"Somehow or another my @115911 reception decreased at my boyfriends apartment but increased at mine, guess there’s a silver lining here #welp | @736409 Either way, we want you rocking awesome service wherever you are! DM us so we can see what's up! *MelindaR"
"@115911 fucking sucks. My phone and my data is so fucking slow I can’t even use this shit. | @736411 Hey there, Briana! We know how important it is to be rocking blazing fast speeds! DM us so we can look into this for you! *MelindaR"
@115911 you might think I'm being a dick but it's also a dick move to steal $750 from your customers. Fix this. | @279062 Harsh words! Lets talk about it in DM. I'm here for you and I can meet you back in DM. https://t.co/cYAShZx2fF *PoxMaphixat
"#sprint having great difficulty getting my international service working. Can u help?
User name apcllc1
In Greece | @736520 Hello there. We'd gladly look into your concerns. Please send us a Direct Message, so that we can further assist you. -OM https://t.co/rMApsV8PQY"
"@115913 are the purple affected by the outage today in Hawaii getting credit for all those hours without service? So inconvenient both personally and business wise. | @736408 @115913 We understand the importance of getting the best service & definitely want to talk through this. We'll be responding to your DMs, so we can assist. Thanks! https://t.co/ZxXpYRedaq *NicholasTomchik"
"What is happening with @115714 ? Network & Customer Care 👎👎 | @736809 Hi! We would be more than happy to assist you in any concerns you may have. In order for us to do it, please send us a direct message. -AM."
"@sprintcare I have 4 devices I just added the Hulu service so do we make one account for 4 devices or one account for each device? | @428575 Hi there! Thank you for contacting us! Only one Hulu with Limited Commercials plan is available per Sprint account. If you need assistance, feel free to contact us via private message. -MM."
"On God @115714 Fuckin SUCKS. I Hate They Trash Ass. Its NO REASON My Phone Should Be On A Damn 3G, Tf Is This | @736810 Hey there! This is concerning to us. Please, send us a DM so we can further look into this for you. -MD https://t.co/rMApsV8PQY"
"@115911 Why is my roaming bill $3,458 😡😡🤬🤬😤😤 | @736877 Surprise charges are no fun, lets figure this out. DM us! *MelJ"
"@115911 @TMobileHelp I have had the same ongoing issue with the galaxy s7 edge, I have no service and can only use it while on wifi. I have checked my settings and nothing seems to fix it. I am on my third replacement phone and the issue continues. | @736878 My service is my lifeline, let's get yours back up and running ASAP! Meet me in DM so we can get this fixed! https://t.co/8Ra5p7pOl6 *KealeighBradford"
"#QuestionTime What's the difference between #TMobile & #MetroPCS since Metro rides off the @115911 network? @115913 | @531540 @115913 Metro would be a prepaid option available. You can check out more about T-Mobile and why going with the UnCarrier is a great choice, here: https://t.co/cCRIl0Fcnu *DanKing"
"Unhappy with @115911, I’ve had them for 8 months and I’ve had to call EVERY MONTH because they up my bill, change my plan, etc. Anyone have a better plan? I’m tired of having to talk to people who can’t really help me. | @141450 We can help you here Chantelle. We understand the importance of having a bill that is both consistent and low. DM us and we'll check into this matter ASAP. *KaeW"
"@115913 @TMobileHelp so with TMobile for 20 yrs, 2 months and a couple of days. On EIP for a lot of that... get told in a Tmobile corporate shop today that the form of ID I use is no longer good enough for EIP... seriously?!?! | @736879 @115913 20 years is incredible, Thomas. We'd be happy to help get an order placed for you. Send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"@115913 why t mobile doesnot have any offers for 'Jump on demand' customers?But, I see buy one get one for Jump customers on all android phones. | @736880 @115913 Jump on Demand has it's own set of benefits for those who like to upgrade frequently. I'd love to chat about what phone you're looking to get into. Hit me up in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
@115911 what’s the point of having a carrier that doesn’t work anywhere smh we pay so much for it to not work | @736882 That's definitely not awesome Em! Let's get to the bottom of this and make sure your phone works perfectly! Send us a DM! *KittyG
"@115913 I joined TMobile from Verizon, got my sim overnighted and called to cancel the account within 24hrs due to disrespectful Cust Service. Now I’m just waiting until the 12th for the cycle to end and it cancel out. I put my VZW sim back in my phone & ur still chargin me. | @736883 @115913 We strive for world class customer service and want to turn this experience around for you, Kennan. Please DM us what happened: https://t.co/cuEwtd2epS *DanKing"
"@sprintcare the back of my iphone 8 plus shattered even though it had a case on it lol how much would it be to repair it? | @737082 Hello there! Thank  you for reaching out to us. Please send us a Direct Message, so that we can further assist you. - EM"
"@TMobileHelp hey when is service gonna be back up for Oahu?! | @731547 Let's definitely jump in, and see what's going on! I'll meet you in DM my friend! https://t.co/BXDdporH4e *JenniferRivera"
@115911 hey - I keep getting texts about needing to turn in my iPhone so I get my credit. None of the links generate shipping links.  Tell me what to do NOW or I want a credit that exceeds the value of my phone. Now. | @737107 Hey Adam! Send @tmobilehelp a DM so we can ensure your device is returned properly. *HeatherSaenz
@115911 gotten better customer service support from @141157 :I | @279062 I want you to know that we're totally here to help! Meet me in DM :) https://t.co/BXDdporH4e *JenniferRivera
@TMobileHelp i hope DM means direct message. i did that but no response | @387960 Thank you so much for hanging in there with us! I'll meet you right back in DM :) https://t.co/BXDdporH4e *JenniferRivera
@115911 is about to stress me out. | @737151 That's not what we want for you at all! Please send us a DM and allow us to further assist! We are here to help! *BrookeK
@TMobileHelp I'm having MMS issues with Pixel 2 XL. Can you help? | @719177 Call me your #MagentaLiaison because I can definitely help! 🛠 DM me ➡ https://t.co/m0OQWGlE4J 😎 *SamoAljasim
"@TMobileHelp why do I have problems with y'all everytime it's time for me to pay my bill?? | @737152 Hey! What's going on? Send me a DM here: https://t.co/QIHNBDHoV8, :) *LaurenWalker"
"#sprint telecom service | @737191 Hi there! Is there anything we can assist you with today? Please let us know, we're here to help. -DE"
"Dealing with @115714 support is a headache... They are going to ""call me back"" in 2 hours after their lunch? SURE, I trust that @SPRINTCARE | @737193 Hey, this is very unpalatable to hear. I'll like the opportunity to change your views, DM us to further assist! - AW"
". @115911 Noticeable service decrease in Waterford/NL CT area after major storm and power outages. Are u working with @515249 to fix? | @582180 Hey Jake, we want to make sure your service is the best possible! Send us a DM, we got your back! *KittyG"
"@TMobileHelp hi, i preordered an iPhone X from Apple. how do I make sure my T-Mobile insurance applies to it? Thanks! | @643590 That is an excellent question! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes"
@115714 @sprintcare my phone still has no service and when it does it only lasts for a short while. Wtf am i paying $105/month for? | @737289 Seems like you're really upset with the service you're receiving. Shoot us a DM so we can further discuss your concerns. - SP
"To no fault of my own. Stayed awake till 4am. After messing up twice, they did 0 to rectify it. Lookin at Verizon plans tn,done w/ @115911 | @413577 We don't want you to leave us. What can we do to make this right? DM us here. *NaeJ"
"@793-mobilehelp @115911
Problem with digits, please see DM | @183896 I just got your DM and will be sending you a response shortly! *SidneyNorton"
"@TMobileHelp Hi there - I have SUPER slow speeds in 95818....4G often, <1 Mbps download. Any thoughts/assistance you can provide? Thanks! | @586541 Oh no! Shoot us a DM, let's chat !https://t.co/1ocOwOpmDJ *TaylorMichaels"
@81467 @115714 you two get together and have a chat about this membership waiver program. I'll wait. | @737385 We understand your concern. Lets try to rectify this for you. Are you accessing it via this site?  https://t.co/dT5pPQ6582 -OA
i'm about to cancel my plan with @115714 if they don't send me the return kit i requested about three times now 🤔🤔🤔 | @737387 Good afternoon.  I apologize that the Return Kit has not been sent.  What are you returning? -Felicia R
@115714 your LTE coverage is absolutely trash!!! Can’t even use Spotify! Yuck! Where you at @ATT or @115725!!! Save me! | @737388 This is not the feedback we like to hear from our customers. Please send me a DM along with your cross street and ZIP code. -NW
Cot damn @115714 service is beyond trash | @737389 This is really concerning to us and we would love to help. Are you experiencing this issue in one or multiple locations? KB
"@81467 Have made 3 attempts to take advantage of your program w @115714 for waived AAA membership. Denied every time. /1 | @737385 Hey there, this is concerning to us. Can you send us a DM so we can better assist. -OA"
"What is with my service lately ?? @115714 @sprintcare @115714 https://t.co/O7H7pYLNzN | @190916 Hey, DM us with the nearest cross streets & ZIP where you're affected. Lets review the area. - NA"
@115911 when will the iPhone X preorders start to ship? @TMobileHelp | @177690 You can also can reference the UPS tracking number through your T-Mobile App for the latest tracking details! *RachelMartin
"@115911 when will the iPhone X preorders start to ship? @TMobileHelp | @177690 On the national release date which is this Friday, November 3rd! *RachelMartin"
@115911 A thorough DM has been sent to you all. If you can't see it I will continue to tweet... | @119384 Thanks so much for the DM! We will be following up shortly as we do want to help look into this for you right away! *PaulPerkins
"The most dropped calls and lost service than any other network. That's what @115714 will get you. | @737485 Hi there, this seem very concerning to us.  Please send us a Direct Message, so that we can further assist you. -RM"
When my partner got a new phone with @115714 they unlocked it immediately so she could travel. I have to experience antagonism and lies https://t.co/jycbW3zmFb | @170565 Is there a perticular reason you need your device unlock? -ES
@115714 Why does your customer support suck so much? | @737486 Hey Josh. This is rather concerning. Can you elaborate on the issue that is causing you to feel this way? -LH
"My Iphone 7 keeps crashing/freezing & i have to do a hard reset to hear any sound for calls. Either @115911 or @115858 owe me a new phone | @278800 Oh dang! I want to make sure you have a working device, Jeremy. DM us here and we'll check this out ASAP. *ValerieP"
"Shout out to @115911 for stealing 206$ from my account and not knowing where the money went. | @737543 Yikes! That certainly doesn't sound right. DM us here and we'll look into this ASAP, Hannah. *ValerieP"
@115714 I just entered the #Just for You Sweepstakes. I would take my Jeep Cherokee Overland to the Everglades. David @737570 | @737570 Great!  Be sure and use  #justforyousweepstakes   (all one word) so your entry gets counted!  GOOD LUCK!!!
"Sin internet, @SprintCare | @308075 ¡Hola mari! Por favor, envíenos un mensaje privado con más detalles, para poder ofrecerle una mejor asistencia. -JD"
"@115714 Getting texts exactly 12 hrs late or 3 days late or not at all. Any suggestions? | @737571 Please send us a Direct Message, so that we can further assist you. -PP"
@115714 Getting texts exactly 12 hrs late or 3 days late or not at all. Any suggestions? | @737571 This statement is really concerning to us. We would like to look into this for you. -PP
@115911 You are robbing Hurricane victims...PERIOD | @119384 I promise that we're here to help and I will be responding to your DM shortly! *PaulPerkins
@TMobileHelp I preordered my phone on the 27th and it says estimated shipping but the same day I get a message saying supply is limited. | @591038 I'd love to provide you the #MagentaDetails on this! Please DM me here: https://t.co/gAmFrAsnx1 :) *PatrickUllmann
"Been requesting for a year. @115911, can you please add the app @4693 in #MusicFreedom. | @581518 I've got you covered Raj, I've seen you a DM to help you work on this! *JamesH"
"I been with @115714 for a loooooong time ‼️ | @737689 Hi there, Please elaborate the issue you are having today? We are happy to help, Sprint cares. -RM"
"I used to think #att was bad until #sprint came along. Absolutely horrible #CustomerService! | @737690 Hi Besa, can you please elaborate on the issue that you are having. We are here to help. -KA"
@sprintcare  dm sent a couple minutes ago | @737385 Thank you for joining me here. Are you getting an error message and what does it state? -OA
"Shoutout to @115714 for having the worst cell service known to man 👍🏼 | @737691 Hey, I saw your post are you having issues with your service? Shoot me a DM letting us know. We are here to help. -IB"
"@115911 how come your 4g LTE won't load anything for me? | @737771 Hey, Angel! Where are you located? We're here to ensure a great mobile experience, with blazing fast data speed! *KellenF"
@115911 @115913 gotta love when you get lied to at a store as a new customer. Not to happy at the moment. | @581915 @115913 Hey! No one wants to feel this way at all and I'd love to turn this around. DM us. https://t.co/3sF8qpf2nx *AlissaFast
"Wow dealing with @115911 sucks | @116150 We don't want that, we want your experiences with us to be painless and easy. DM us, Cullski, what's going on? *JoanO"
"I hate @115714 the Service is terrible and I pay to much damn money 🖕🏽🖕🏽🖕🏽🖕🏽 | @737818 Oh no, hearing this definitely concerns us. Please send us a Direct Message, so that we can further assist you. -AH"
"@TMobileHelp I want to temporarily suspend a line on my account. What will it cost me? | @567127 Thanks for reaching out, we will be happy to help. Send us a DM so we can access your account more securely. *JesseP"
"@115911 Why is it that I ordered a phone, it says shipped, but hasn't shipped? | @292528 We can check this out for you, Nasr. Send us your order # in a DM! *NaeJ"
@115911 why can’t you guys let me get my new phone thru warranty?! | @737878 Let's check out all the ways to put a new device in your hands. Send us a DM and we can chat more. *JeremyJ
@TMobileHelp PLEASE ADVISE YOU CST REPS WHETHER OR NOT THIS INfom they are providing is only good over the phone to a mailed address. | @737879 Hello @737879 how can we help you? *JorgeL
"Wow @115911 y'all fucking suck, worst fucking service ever, y'all ain't shit | @737880 This is very harsh. What's going on? DM us and tell us everything. We're always here to help. *JamieK"
"@115911 y’all service is fucking trash I’m getting rid of this bullshit | @737881 What's wrong, Art? I'm sure we can turn this for you, DM us. *JoanO"
"@115911 Customer service attitudes are great but they should tell you whether the offer is good in stores or only over the phone. | @737879 We only want the best for you, Zanzi! What's going on? *KellenF"
"Not sure why but all of a sudden I can’t call and talk to @sprintcare representatives. Kinda annoying but 🤷🏽‍♀️ | @737947 Please send us a Direct Message, so that we can further assist you. -JE"
"@sprintcare @115714 https://t.co/Wjzwd2EuPK is failing IMEI/MEID check steps. Tried 4 browsers on 2 different computers. DM sent, no answer | @545888 Can you give us a confirmed time at which you can be contacted? -FA"
"@115714 | @737948 Hi there, what can I assist you with? -SH"
"@115714 | @737949 Hey there, are you seeking assistance? I'm here to help! - AW"
"I’ve never understood why I have full bars and LTE and my phone take forever to load @115714 | @737950 We would love to look into this for you. Please send us a Direct Message, so that we can further assist you.-DD"
@115714 has the worst service ever !!! | @122983 Please send us a DM and follow us so we can assist you. -KG
@115714.. Your rep just told me I have to pay for a bill you guys did not close due to “human error” that is 4 months old... Why! | @737951 Please send us a DM so that we can further assist you -LH
Why does @115714 sucks so much smh | @312459 This is not the feedback we like to hear. Please send me a DM advising me on why you feel this way. -NW
"@115714 | @737952 Hi there, Please let us know if you need any assistance? -SMG"
"@115714 please hire better managers & employees in vineland New Jersey!! They’re making you look bad & lying their way to sell phones | @737953 This is very troubling to hear. Can you please send us a DM, May? -CDE"
"@TMobileHelp Please help. Nobody is able to help me make my final payment and im totally being stonewalled and dont want the final bill to go to collections | @738053 You're in the right place! Let's get this done :) Please, meet me in DM https://t.co/BXDdporH4e *JenniferRivera"
"@TMobileHelp I'm having trouble with the chat feature on the website, can someone here help? | @738054 I can totally help! Let's chat. Meet me in DM https://t.co/BXDdporH4e *JenniferRivera"
"Then teach the @115911 representative basic math. ""Okay honey let's add these decimals together."" | @738055 @115911 Uh oh! Send over a DM and let's work this out *BrookeK"
"@115911 @TMobileHelp is the new bogo offer comes with iphone 8plus too? | @738056 It sure does! :D Send us a DM if you have more questions, we'd love to go over this awesome deal with you! https://t.co/vv9JsrbUOZ *AbigailRoach"
"extra 30$ to get my iPhone x shipped in faster @115911 and they said they can do anything about it before smh anything for money right! | @697579 Let's see what is going on with that order and shipping! I sent you a message over DM, please meet me back over there. Thanks! https://t.co/98fTbXON7k *HeatherPeterson"
"@115911 not feeling the #magentamagic as you continuously and consistently fail me. | @738057 Uh oh, James! That's not how we want you to feel! Send over a DM and allow us to turn your experience around! *BrookeK"
"@115911 @TMobileHelp your website and mobile app are both crashing. Is this wide spread? | @542208 Hey Rick, hit me up with a DM and I'll be happy to find out what's going on here for you. 😊 https://t.co/JndQXzqo6y *UsmanArif"
"@115913 I am tempted to leave TMobile after 15 years so I can be rewarded with deals when I leave and come back. Who wants six lines with an excellent payment history?? #sprint #verizon #loyalty #addthisline #irritated #blackfridayindeed | @738097 Hey, Kayla. Please check out these great deals for new customers: 50% off of your current plan here https://t.co/9DVCZwuoCz or FREE unlimited for a full year here https://t.co/gbN1RsoAV8. We'd love to have you joining the Sprint family! =) -DC"
@115913 I am tempted to leave TMobile after 15 years so I can be rewarded with deals when I leave and come back. Who wants six lines with an excellent payment history?? #sprint #verizon #loyalty #addthisline #irritated #blackfridayindeed | @738097 @115913 We’d hate to see a valued member of our #MagentaFamily leave. I see your DM and will be reaching there to help. https://t.co/Et1Fu7xZtb *BarbPelotte
"I absolutely HATE @115714 @sprintcare. I already am not feeling well and they aren't making it better. Switching as SOON as the opportunity presents itself. BYEEEEEE 🙄👋🏾 | @738098 Hey there! This is not the way we want our customer's to feel. Please, send us a DM so we can discuss the issues that you are having. -MD https://t.co/rMApsV8PQY"
@115911 this can be frustrating just bought 2 note eights and because I bought them 2 days early no bogo deal! Why do you not give loyal customers a heads up. 12 years and upset! | @738192 Let's definitely look into the details! I'm your go to! Meet me in DM https://t.co/BXDdporH4e *JenniferRivera
"@115913 bait & switch data  deprioritization-wow! No prob unlimited data years with #att Regret move 2 #TMobile
@ATT warn your customers! Tonight, 2 hrs 6 reps for smart watch set up purchased at Tmobile corp store. Business Care offered to email tech manual-wow! Not working! | @734682 @115913 Hey Dan, we'd love to get your Apple watch set up. Let's find out what's going on. Send me a DM & we'll get to the bottom of this https://t.co/PUCbqyZK4U *RachaelTansey"
"@115911 @TMobileHelp What about deals for existing customers who don't need new lines? Would love to have deals that would apply to me, been with you guys for 8+ years! Serious fomo. 😔 @115913 | @288225 @115913 A new line may not cost as much as you think! Mobile Internet and Digits lines qualify. There is also an LG offer that does not require an add a line. DM for more info. https://t.co/PUCbqyZK4U *RachaelTansey"
I bought Note8(T-Mobile version) from https://t.co/n2Orw702fe. I would like to unlock it. I called Samsung and they said T-Mobile can give me unlock code. So I called T-Mobile customer care and the rep couldn't find my device in the system. Help me. @115913 @TMobileHelp | @738345 @115913 I’d be happy to help you get your phone unlocked. Please send a DM my way to get started https://t.co/Et1Fu7xZtb *BarbPelotte
"@115911 @239217  Haven't been able to access panda's site for the past two hours.  How do we use our T-Mo reward? | @738433 We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of, Lana. Send us a DM! *RickK"
@sprintcare ever since the last update the ‘thinking’ circle on my phone is non stop! It’s next to the LTE How do I make it go away? https://t.co/jQQFdr0YnT | @738550 Hey there! Are you having any issues with the services? Please let us know to assist with this matter. - EG
Have to send this b4 i get 2 wrk bcz  i will not have signal there...because i have #sprint.  But they say i hv great signal.  1x is not a signal. | @424818 Sounds like something we need to take a look. Please DM us to assist with this matter. - EG https://t.co/rMApsV8PQY
"For real 😒 https://t.co/GnBDjAqUkr | @738586 Hey, @738587! We're aware of the issue, but let's make sure we're doing everything possible to get you taken care of. DM me. *KellenF"
"@115911 your service sucks. I bought a brand new phone had to have it replaced and what do I get? A refurbished unit. #nohappy | @738639 Hey there, Wilhein! This is not a good experience for you. Please send us a DM and let's take a closer look for you! *BrookeK"
"@115913 please make sure to hire more competent people for your ""customer service experts""....that can't even read a whole message through to save time for bs responses to get same final response!!! https://t.co/sYKBhUiuIC | @734500 @115913 That’s not the experience I want for you when reaching out. I see you’ve been working with us in DM. I’ll meet you there so we can continue working https://t.co/Et1Fu7xZtb *BarbPelotte"
"@TMobileHelp Ik ben mijn inloggegevens kwijt, en kan me ze helaas ook niet meer herinneren net nu me mobiel in 1x met een PUK code is vergrendeld.... Hulp nodig aub! | @738640 Hi there! We would love to help, but you've reached T-Mobile USA. Try sending a tweet or DM to @2399 Thanks and have a great day! :D *AbigailRoach"
@115913 Absolutely love @115911 and all you've done revolutionize the US cell industry. Excited for BOGO but do you have any deals on Samsung S8's for existing customers that aren't adding lines. Already have 9! Need to pick plp off the street to join my family. Lol | @426113 @115913 We have some great offers on phones and I’d love to see what I can do to help you get a great deal on one too. Please send a DM my way to look at options https://t.co/Et1Fu7xZtb *BarbPelotte
"@115911 @115913 my service has been cancelled for some reason there was a balance of $1100 I am going thru financial hardship and started a new job and my first check is not until 12/1 service was suspended on 10/15/17 | @738641 @115913 Hey, Israel! We absolutely want to keep you connected and work through these difficult times. Please DM us, so we can look into our options. https://t.co/ZxXpYRedaq *NicholasTomchik"
@115911 says I am a payment behind and they can explain why and I make my payment | @597944 We would love to get to the bottom of this for you! We'll meet you back in DM so we can get this figured out together :) *ShaynaVega
"@115911 I saw your Black Friday ad for BOGO when you add a line, but are there any deals for those of us who are flying solo? My wife is tied in with her Sister and they don't want to switch!😡😡 | @738851 That's a great question, Jess! DM us so we can see what we can do for you! *MelindaR"
@115911 are you still offering the $300 trade in credit towards an iPhone X? | @738852 Yes we are R. DM us and we'll get you all of the details. *KaeW
"@TMobileHelp legitimation because he is not calling from the original number and if yes, what will he need for that except the telephone number of the simcard? 2/2
(And - btw - why can't I simply book passes in my web account?) | @738853 I would love to lend a hand with that data pass and account set up. Please send me a DM https://t.co/98fTbXON7k *HeatherPeterson"
".@117540 @115913 @115911 need some clarity on pixel offer. can existing 1-line sc unl or one customers take advantage without new line? | @475506 @117540 @115913 Great question. To qualify for the promo you would need to add a new line. Check out more info, here: https://t.co/ZpUYFrAEQJ *DanKing"
"@115911 @115913 If I switch from at&t to t-mobile what kind of deal can you give me? | @739349 @115913 I'd lvoe to see you make the switch, Adam! Check out our Holiday Deals page here: https://t.co/p6mO5INt1p for all the latest. DM us if you have additional questions! *AlissaFast"
"Going on my 3rd day of no cell service from @ATT and thinking I might switch to @115911. #attoutage  #notamused | @739351 We would be happy to hook you up, Michelle! Send over a DM and let's chat about your options! *BrookeK"
@115911 is the worst. After UPS lost my phone they took a week to refund me. Then charged me for the phone again after they refunded it and said they have no record of me ever paying. Definitely going back to Verizon. Not worth a slightly cheaper bill. | @739352 We understand the importance of correct billing. So that we can look further into this for you please send us a DM. *KaeW
"@139703 I want you and @115913 to look at what I have been through on my account since joining @115911. You will be appalled by the barrage of different systematic things that have gone wrong. Kirsten Hartford on Twitter is helping but this needs to stop from happening | @439766 @115913 We're here for you, Jason, and are committed to turning your experience around. We'll be following up in DM soon. *RachaelTansey"
"@115911 you guys may need to recheck how strong your coverage is in Atlanta and it’s suburbs. It’s not how many places you have coverage in, it’s about how strong the network is in those areas where you have coverage | @739353 We appreciate you reaching out. We're happy to dig into this with you. DM us. *GiselleM"
"Team Magenta,
Your loyal customer extremely needs your help. I called 911 they couldn't help @TMobileHelp @115911 @115913 
Thank you | @739354 @115913 We're here for you! We'll make sure you get the assistance you need. I see your DMs, we'll be following up shortly *RachaelTansey"
"@TMobileHelp So we financed new Galaxy S8s when we switched to you from ATT. We HATE them. Do we have any options to swap for iPhones? Love the service, miss our iPhones.... | @739355 I'll certainly be more than happy to help you switch to #TeamiPhone, 😄 shoot me a DM and I'll get you the options! 👌 https://t.co/soWScqBSGm *JohnAnderson"
@115911 I need iPhone assistance | @739356 I will respond to your DM ASAP! https://t.co/WZM6cbcgHU *JonPorter
"@TMobileHelp How do I get help with a possible warranty related issue on my phone? I think its still in warranty. Thanks. | @216781 Hey Scott, we're always happy to assist via DM! You can find me here: https://t.co/9IUH5Nit1g I'd love to make certain your device is working how it should! *AmberSellers"
@115911 why are you guys SO stupid? https://t.co/e010gA5GLa | @134969 Hi Nina! This typically happens when you pay the previous month's balance after the due date. We can take a closer look with you. DM us. *GiselleM
I wonder what it's like to have a phone service that doesn't screw you over like @115714 does. | @739633 Hi there. What seems to be the issue you are having? - JM
"@125241 @sprintcare @115714 you announced 2 months credit for customers in PR affected by hurricane María, you still charching and no such credit reflects in the bill. LIARS. Btw service in Humacao started 1 week ago,not reliable and SUCKS. | @444089 Hi! Credits will be reflected within 1-2 billing cycles. You will see the normal charge and also the credits. Your patience is appreciated. - AA"
@115714 I don't know why you have started automatically expanding my high-speed data n charging $15 when you never did steal this way before | @739635 Some of our plans have automatic Data buy-up built-in in order for customers to enjoying high speed navigation. - JM
"I️ need for @115714 to explain how I have iPhone forever, yet I can’t get a new iPhone | @739636 We'd gladly help. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@sprintcare why why why do you make it so difficult to sign in and pay my bill? How does my username expire? #everysinglemonth | @739637 We'd like to look into this. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"goodness.. when your cell phone bill is more than your car payment... something has gone wrong with the world! @115714 #craziness #somuchmoney #idliketobuygroceriestoo 😩😫 | @739638 Hi there! Do you need any assistance? If so, please let us know to further assist. - EG"
"@115714 I have never paid so much for a phone bill in my entire life. Absolutely ridiculous, you guys have yet to prove to me after three years that you’re cheaper. #thanksfornothing | @739639 Can you please send us a DM so that we can verify what's going on? -BJ https://t.co/rMApsV8PQY"
Thank you Sprint proud and loyal customer for 13 years! @116447 https://t.co/eItzKlV1O6 | @525149 Thank you for being a loyal customer! Team @116447
"Nu voor de 3e x @TMobileHelp moeten bellen. Zeggen ze dat je automatisch teruggebeld wordt en je in de rij blijft staan. Na 2h nog niet teruggebeld 😤 | @739655 We would love to assist however we are T-Mobile US, you may want to try @121678. Have a great day! *LaurenWalker"
"@TMobileHelp I'm on a simple choice plan now with 2 free mi lines from last year. If I switch to mobile one, do i lose those lines? | @406484 Let’s check it out! DM me here https://t.co/xTjNVF3Ex4 and we will take great care of you :) *KirstenHartford"
"No big deal just spent a lot of $$ at @115911 2 days ago and already having issues with my service.... 😡😡 | @739657 Hi there, Jessica!!! This is a big deal we need to get you all the #MagentaConnections, I will meet you back in DM right now! https://t.co/nFCVJunANW *DJConstable"
"@TMobileHelp hi guys need some help | @376430 Never fear, #StellarSellers is here! I've got my cape today, send me a DM https://t.co/9IUH5Nit1g and I'll save the day! *AmberSellers"
@115913 Why do you BOGO offer only to new lines. Do you want the loyal existing customers like me for more than 5 years to change to Verizon or Sprint? | @739660 @115913 Hi! I's be sad to see you go and we'd love to work with you in DM. We've got your DM and will reply shortly. Thank you! *AlissaFast
@TMobileHelp Hey guys. I’m traveling to Europe next week. Can you help me alter my plan so my phone will work in London? | @160323 Hey Mitch! Most of our plans already include Simple Global https://t.co/COVxMcdcPs! I can definitely take a look for you just in case. Meet me in a DM. https://t.co/wnPk0Kpe5r *BrittanyJones
I am leaving @115911 first chance i get. Worst company ever!! | @739681 Whoa. We want to change your mind. DM us. *GiselleM
"Is @115911 not working right now or is it just me?!?!? | @739657 Hey Jessica, let us check out what's going on there and make sure you get back online as soon as possible. DM us. *JoanO"
"@115911 and your Customer service for telling me I have no record when I'm calling from your phone lol to give you money for the bill https://t.co/1aMj9YQ99H | @740087 Hey Richard, we only want you to be confident with our support. DM us and let's talk about your experience. *JamieK"
"@115911 @TMobileHelp Brought new Pixel 2XL to my account, added a line to meet the rebate criteria.  Filed the online forms and attached paperwork. Status page on your website said ""Received"" until two days ago--now it says, ""Sorry, unable to process your request."" Huh?? | @740091 Oh no! Let's figure out what's going on with your submission. Send me a DM https://t.co/so3NREySxr, so we can get started. *ChrisScott"
"@115911 I ride a commuter rail into nyc everyday. Is there a reason I completely lose service 15 minutes before I go into a tunnel even though my phone has full bars? | @740092 That sounds odd, Matt! Send over a DM and let's take a closer look for you! We are happy to assist! *BrookeK"
@117543 how is the coverage in  roseburg or 97471. I’ll be traveling there. Have they got any upgraded service there. Thanks | @185083 @117543 Hey! I want you to have the best service available when at home and traveling. Send me a DM and we'll check this out. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 seems it is that time again already to contact you yet agian about my bill not being right | @560969 Hey, AO! I understand the importance of a consistent bill. Come on over to DM, we'd be happy to take a closer look! *KellenF"
"@TMobileHelp hey, what happened to the $300 off deal on the iPhone X? | @471008 Hey Andrew! We still have it! :D Send us a DM and we'll go over the details! :) https://t.co/vv9JsrbUOZ *AbigailRoach"
"@115911 @TMobileHelp sent a DM | @399045 Hey Isaac, I'll reply to your DM now buddy. 😊 *UsmanArif"
"@TMobileHelp Even after entering correct password, you locked me out of account and now since yesterday, I cannot even reset my password. I am always getting ""sorry we are currently experiencing problems with our server"" | @740094 Your #MagentaNinja is here to help! Send me a DM so I can get you hooked back up again! https://t.co/yZ5k0mtFsX *SonjaKett"
"@115714 Is something wrong with the Sprint app or Sprint website? I keep getting the error in the attached pic... https://t.co/68r4HbKHFp | @740157 Oh, I know how that can be! Have u tried refreshing the webpage? Is the app up to date on your phone? Please lmk what troubleshooting steps you've taken. -MP"
@115714 get your 💩 together 😒 | @740158 Not what we like to hear. Please shoot us a quick DM with details and I’ll jump on it. - LP
"Has anyone been able to take advantage of the @115714 and @115940 deal yet? I added it to my account but Hulu is saying I haven’t. | @740159 To complete Hulu signup, phone must be active on Sprint network, not on Wi-Fi, not roaming.  https://t.co/q3KFiJsGQi - JM"
"I can’t dial 411, *2 or *3. Why??? & why am I getting this when I dial 411 if I’m @115714 https://t.co/iWeIpvbxIh | @335665 When did it start happening? Have made several attempts and get the same message? Have you power of and back on your device? -PC"
"@115714 & @115940 who do I complain to about the ""Internal error-server connection terminated"". | @740160 Thank you for letting us know, sorry you're currently having problems. We will forward your concerns along. Team @116447"
"@115714 when will I get my free Hulu? | @740163 Hey, go to https://t.co/9iQNtDIXhz to know everything about it. -LC"
@115714 you got some explaining to do regarding my bill! | @740164 Hey there! How can help you? Send us a Direct Message! -ND
"When your gps is in your other car and your @115714 iphail has random service outages, so you’re 20 minutes late to an appointment. #rage https://t.co/Kf5sEjEglB | @458793 Please DM us so we can look into that. -LC https://t.co/rMApsV8PQY"
@sprintcare is your network down in the Chicago suburbs? | @740165 Hi! How long has this been happening? Is affecting anyone else around you? Please send us a Direct Message to work into this situation. - AA https://t.co/rMApsVqrfy
"Not sure how @115714 can openly lie about their network reliability. I have 4 bars LTE and yet it takes over 5 minutes to load a picture, don’t even think about a video! Sprints network is a 2/10 @sprintcare | @740166 Please send us a Direct Message, so that we can take a look at this issue for you. -BJ https://t.co/rMApsV8PQY"
"@TMobileHelp I need help with iPhone X order | @679542 Thanks for the DM, Roberto! Replying to your DM now. :) https://t.co/eiqro2hcq1 *KyleSaragosa"
"@TMobileHelp does your business service work with VPN? | @547152 Hey there! I see your DM, and will be providing you with all the details there, so be on the lookout. *ChrisScott"
@TMobileHelp So the BOGO offers don't apply if you're a current customer looking to upgrade lines? | @693749 You would definitely be able to use the BOGO if you are a current customer! :) You would just have to add a line as well! :) DM me and let get you all the specifics! :) https://t.co/86MicZnF9C *WarrenCamp
@115911 @TMobileHelp does my business plan qualify for free Netflix? #DAYCAREKIDSWANNAKNOW #NetflixOnUs | @456087 Yess Rahjah! I can totally help you with all of this. shoot me a dm so I can help you out. https://t.co/Hch7N8hFAc *ConnieMixson
"I do not get why you all made the decision to suspend a business CUSTOMER WHEN NOT PAID WITHIN A WEEK? @115913 | @740430 @115913 Hello James, let's get to the bottom of this together. Meet me in DM so we can chat. *AlissaFast"
@115913  #tmobileForgotTheCustomer Why in the world would you suspend a business customer line after a week?????? | @740430 @115913 Hi James! This is truly not the experience I want for you and would love to check out what happened with the account. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 is there an outage? Why is data so slow!? | @214587 Hi Frau, let's see what's going on. DM us, we'll get you the 🔥🔥🔥 speeds you expect from us. *JoanO"
@TMobileHelp Sent you a DM. Thanks. | @578912 I see your DM and just sent a response. I'll talk to you there! *SonjaKett
"@115714 @sprintcare, isn't the hulu offer available for existing users? Thanks! | @677944 You will receive a text message with an activation link, enter your email associated with your current Hulu account; it will recognize you and prompt you to login. After you login you will be asked to activate the Hulu account included with your Sprint plan. -GB."
"@115714 @sprintcare, isn't the hulu offer available for existing users? Thanks! | @677944 Hi! If you’re already a Hulu Limited Commercials plan customer without any premium network add-ons, and if you pay Hulu directly (not through a 3rd party), great news: You can switch your billing for Hulu to Sprint. It will be included as part of your Sprint Unlimited plan. -GB."
Is there an outage in Atlanta @115714?  👀 | @740706 When did you star having this issues? What type of issues are you having with the service? What does it show on the signal bar? Does any error message pops up on the screen? -PC
@sprintcare being on the phone for two days! Issue still not resolved!! | @150243 Please accept our apologies your concern is not resolved. I will have your analyst reach out to you today.
"In store told another . It’s highly infuriating to have your hopes up set by sales associate and then be let down by “customer service “ @115714 | @740707 This is very concerning to us, we strive for excellent customer service. It is one of our main priorities. Please allow us to turn this around, DM us to talk about this -Maria Q"
@115714 didnt know y’all enable managements bad theft habits | @571088 Hey Larry! This is a great accusation and is deeply troubling.  Please send a direct message and elaborate more on the issue. We are here to help! -CO
"Every since I️ did an update on my 6+ phone it’s been acting up! Missed/dropped calls, texts, ext. @sprintcare I️ know you want me to upgrade but this is ridiculous!
#disappointedagain
#customersupportbad | @740708 Please send us a direct message for further assistance. -PC"
"It's outrageous how terrible the customer service is for @115714 I live in KC so with Sprint here I wanted to go ""local"" & I've had to deal with them time and time again.  If you have @115714 keep a close eye on your bill! | @740709 Hey Matt! We don't want you feeling this way. What makes you feel this way about us? Please send us a direct message. We are here to help! -CO"
WTF @115714!!!! 🤬🤬 Why do y’all take our phone payment than days later put it back just to take it out again?!? You are screwing thing up with our bank and costing us more money!!!!! 😡😡😡#NotAHappyCustomer | @287033 Send us a DM to further assist you. - JM
"@sprintcare has Thee worst customer service ever!!!!! | @466584 Dom, please know that we'd like to take care of your concern and be able to deliver the kind of customer service you deserve. Please DM us for further assistance. -AC https://t.co/rMApsV8PQY"
Hey @115714 is the half off lease deal on the Note8 only for new customers? Or can upgrades get it as well? | @643064 This promotion is available for new and existing customers adding a new line of service. -LC
"I figured it out no help from @115714 go to services / add, change svcs / add svcs, select hulu | @156678 In regards to upgrading and special offers, please log into you account at https://t.co/y5KU4cSsLx to check eligibility and special offered tailored to your account.  Thank you and have a good day. -Felicia R"
"I figured it out no help from @115714 go to services / add, change svcs / add svcs, select hulu | @156678 Good morning.  I would like to apologize for the experience you had adding Hulu to you account but it is definitely good to know that you were able to take advantage of the offer. -Felicia R"
"@115714 I just upgraded two phones on my plan. Usually my payment is due by the 23rd of each month. I was never told in store that the date will change. I just got a text saying my payment is last due.  I’m getting charged an extra $30 for it too | @740711 Let us look into this. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@115714 you are horrible lol why is my phone not making or receiving  calls | @740712 Since when are you experiencing issues? Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"Want to investigate a new @115714 plan, but their site is garbage for current customers. I'm at work and can't suffer being on the phone for 30-60 minutes either. /s | @740713 Hey, we can help you! Please send us a Direct Message so that we can get started. -ND"
"@115913 
I have been a customer since Dec 2002.  For the past 3 months I have contacted CS to rectify a billing problem and I was promised that it will be resolved.
Last statement made the error even greater.  I've become fearful of contacting CS.
I would like a resolution. | @740725 @115913 Hi. You deserve a billing expert on your case and you've come to the right place. Send me a DM and we'll work together to get this resolved. https://t.co/3sF8qpf2nx *AlissaFast"
"Hey @115913 and @115911 - we have 9 lines with Sprint. You’re hilarious. Sprints network is hilarious. We’re a comedy club. Help us make the change to the pink side of the moon? | @740726 @115913 Hi! I'd love to see you on our side of the moon! Check out our Carrier Freedom page here: https://t.co/eHNZ49126v and send us a DM, if you have additional questions. *AlissaFast"
"I still don't have any service, been more than 18 hours now 😔 @115911 @TMobileHelp @115913
Send help, location is Sanger, CA | @740727 @115913 Oh no! That's a long time without service. You need your phone! Let's check this out together and get you an update. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
Why the fuck my service not working @115911 ? My phone has been acting up since yesterday morning. | @740728 Hmmm let's take a look. We definitely need you staying connected. Send us a DM and we can look into this with you! *ErikS
@115913 @115911 again your iPhone app not working this is everyday come on https://t.co/3uLvDwMcMi | @273749 @115913 Hi! This is not the experience I want for you or any customer! We've got your DM and will be replying shortly. Thank you! *AlissaFast
@115913 considering a switch to T-mobile.  Currently with Verizon for $126 a month for 2 lines and 24 GB of data.  What's the best deal you can make to get me to switch? | @740731 @115913 Hi! Check out our T-Mobile ONE plan! It's pretty awesome and Netflix is included! https://t.co/IGcNxs52Dw *AlissaFast
"Not a deal if you are limited to simple choice or tmobile one accounts. Also, tmobile charging $20 for the upgrade. Not a deal https://t.co/TdPjO4S71d | @740732 Simple Choice Unlimited plans are included! We can address any concerns you have regarding the BOGOs. Send a DM my way if we can further assist https://t.co/PUCbqyZK4U *RachaelTansey"
@115913 so now that you’ve limited my data abroad how does it affect the amount of time I can spend abroad without you cancelling my plan? | @324008 @115913 Hey! You deserve the best service available while traveling abroad. Let's get to the bottom of this together. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"@115913 @115911 So, I'm trying to convince 2 coworkers to crossover. They won't. They claim they tried TM and had no service in their area & switched back to V. One is Northern Jersey. I need help here! | @251053 @115913 Hey! I love that you're sharing the T-Mobile love out there. Have them check out the maps to see what's improved in their area! *AlissaFast"
"@TMobileHelp Hey, why am I the only one who is receiving calls and messages about payments when I'm not the owner of the family account? | @146042 That is an excellent question! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes"
"@115911 I was not able to RSVP for Club Magenta because the link didn’t work on @129941 :( | @376297 Hey, Snah! Definitely want to get you in Club Magenta! Send us a DM, let us help out! *EbonyC"
@TMobileHelp I dont feel like calling customer support. Already on the phone. DM please. | @427871 No worries! We're always here to help! DM me whenever you're ready: https://t.co/hsJ4QAiTJb *RachelMartin
"@115714 I can’t find my sons iPhone SE. can I ping it? He hadn’t activated find my iPhone. | @741202 Unfortunately, without find my iPhone activated, you won't be able to do that. We do apologize. - NJ"
"1 hour, 19 minutes, 19 seconds @sprintcare. I need some sort of credit, this is how y’all treat customers? | @192002 Hi there! This is not how we want our customers to feel. Please send us a Direct Message, so that we can further assist you. -MJ"
"@115714 | @741203 Hey, thanks for contacting us. Are you seeking assistance? We're here! - AW"
"My AT&T phone does it now also but that was after the update https://t.co/hiEv6ybLpo | @737950 You need to send us a Direct Message, so that we can further assist you-DD"
"How Do We Draw a #Privacy Line? | @39182 @115714 @39183 @39184 #4thAmendment #IoT https://t.co/sJzSeeIBoA | @741204 Hey there, what's going on? - AW"
"@115714 | @741205 Hey there! How can I be of assistance to you at this time? I'm here to help, please let me know. -JJ"
"@115714 my S8 hasn't been receiving all texts for about 2 wks now. Using Google message app, tried the pound code to reset service. Not wrk | @197108 Hello Justin! Thank you for contacting us. Please DM us for further assistance, we'd love to help! -AC"
"@sprintcare is there an outage in El Paso, TX? Data services have been incredibly slow today. | @741274 Hey Tom! We would like to take a look to this matter. Please, could you provide us your nearest cross streets and zip code? - LR"
"@115911 I'm so pissed with your services I'm really thinking about switching to another phone service unless you guys fix this problem... | @741311 Hey Nicky, what's going on? DM us, I'm sure we can help change that for you. *JoanO"
"@sprintcare Waiting on hold for 40 minutes now and getting the run around trying to get a refund?  Terrible customer service @115714! | @291383 Can you please send a private message, so that I can gain further details about your account?"
@sprintcare Waiting on hold for 40 minutes now and getting the run around trying to get a refund?  Terrible customer service @115714! | @291383 Hello there! This is not the type of feedback we like to see. We strive for the satisfaction of our customers.
"@115714 hey, I called 911 on an employee about an hour ago. I need to file a complaint. | @741348 Hi, This is really concerning to us and we would love to help. Please let us know your issues and concerns. KB"
".@115714 makes me so frustrated that it physically hurts | @185646 Hi, this comment concerns us. Please send us a DM so we can discuss what makes you feel this way. -RA"
Deeply hurt my @115714 account was hacked & trust rattled. This is how loyal customers are treated? @sprintcare @116447 | @440354 This is not something we want for any of our customers.  Team @116447 is here to assist. We will DM you.
Deeply hurt my @115714 account was hacked & trust rattled. This is how loyal customers are treated? @sprintcare @116447 | @440354 This concerns us.  Please allow Team @116447 to turn this around and assist.
"@115911 @TMobileHelp why TF have I been without a mobile network connection all day in Charlotte, NC. @115725 how's your service here? | @741400 Yikes! Let's check that out for you Janelle, shoot me a DM https://t.co/zMHlDmwgGJ #iGotYouCovered ;) *VictorianLang"
"ayo, i got the same damn issue.. EXACTLY the same issue https://t.co/PCSwpoTwBX | @741401 Well, let's get this taken care of for you! DM us and we'll get this resolved ASAP! *WhitneyJ"
"@115911 Really? I’ve been a customer since 2012. No late payments, and All u worried about is me paying off the phone after canceling | @581646 Hey, Bobbee! We certainly don't want you to cancel. DM us so we can turn this around! *EbonyC"
"I pay like 140 for my phone hill and my service is on another level of garbage today @115911 y'all are fucking up | @741402 Hey, King! Let us take a look into the service troubles you're having. DM us, so we can turn this around! *EbonyC"
S/O to @115911. Getting that new phone ordered today was a breeze 🙅🏾‍♂️ | @465267 WooHooo! Glad it all worked out smoothly for you! 🎉😉 #MagentaToTheRescue *AshleyHamilton
"@115911 can u pls get ur act together | @741403 What makes you say that, Tia? DM us here with some details so we can help out. *BlakeT"
@115714 is fucking stupid | @741438 Please send us a DM and follow us so we can assist. -KG
"@sprintcare Our pocket mi fi says connected but no internet. Any ideas? | @741439 Hi there, thanks for bringing this to our attention.  Please elaborate the issue you are having today? We are happy to help. -RM"
"Got international plan @115714 in San Diego on biz account, told 20 cents/min. Got $500 charge! HELP @116447 #sprint | @741440 I'm with Team @116447 and here to help. Please send us a DM with your contact information."
"@115714 why don’t I get service at my house when I get 4 bars at the Sprint Store that is a block away from me? | @741441 Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -CP"
@TMobileHelp any idea when the pixel2 xl November security update will be released? | @741538 Great question for a great device! Send me a DM so we can chat! *SophyaBates
"@115714 can y’all PLEASEEE explain how tf my bill is $413.19? I need mf answers. | @__twitty__ This is very concerning and we'd like to help you. Please send us a Direct Message, so that we can further assist you. -KK"
"@115714 really needs better insurance people, I’m about to lose my shit. | @741541 Can you elaborate on the issue you're experiencing? Please send us a Direct Message, so that we can further assist you. -CP"
"Definitely one unhappy @115911 customer | @741598 We're here for you, Alyssa. What's going on? DM us. *GiselleM"
"@115913 Is there a glitch on the iPhoneX online ordering system? Ordered and signed the EIP on release night but T-mobile has no record. | @741599 @115913 We want you to get your phone asap, DM me and we'll dig into this https://t.co/Nr93OTtXRx *TaylorBest"
"Fix whatever’s wrong with my phone @115911 | @741600 Hey, Mely! A broken phone is no fun! Send us a DM, so we can take a further look. *EbonyC"
"Tell me about it shits stupid https://t.co/QR9awgTaUa | @741601 We're happy to address your concerns, Papi. Please DM us. *GiselleM"
"um maybe the storm? https://t.co/ldu9UHDLSv | @690294 Hey, @741402! We only want optimum #4GLTE coverage for you at ALL times! Send us a DM, and we'll analyze the area! *KellenF"
"@115913 added a line of service for the pixel 2 and t-mobile still cant process the rebate...should have stuck  with @115725... | @741602 @115913 Promo's are my forte, DM me and we'll figure this out together https://t.co/Nr93OTtXRx *TaylorBest"
I love @115714 | @741629 We glad that you're part of the Sprint family. -KK
"@115911 i messed up and switched to @115714 and now i barely get signal, help | @741690 We got you, Devon. Send us a DM and we'll figure out a way to rescue you *ErikS"
"@115911 i messed up and switched to @115714 and now i barely get signal, help | @741690 Oh No! We never like to see our customers unhappy. Please send us a private message. We would be more than happy to assist you."
"Clearly certain things download and stream well on @115911 LTE, but podcasts are not one of them. What is the deal. | @351818 Hi Vincent, let me take a look at that for you, can you send us a private message and we can take it from there? *EricR"
@TMobileHelp | @741691 Hello there! *TiannahReagor
"@115714 so my family has been with sprint since the beginning, I remember n I had always picked the phones that were discontinued | @741713 Hi there, are you needing any assistance? -AF"
"@115714 | @741715 Hi there, how may I be of assistance today? -MC"
"How do I pay for unlimited data, yet when I hit a certain data  usage, my shit slows down? Tf. 🤔 @115714 | @741716 Hey there, thank you for reaching out to us with this. Shoot me a DM so we can chat. We are here to help. -IB"
@116447 can’t believe I couldn’t get a Apple Watch with Sprint cause of “accessory limit” on my account. Anything you can do to help? | @741717 Hey Chris! Team @116447 can look into this for you. Please send us a DM with your contact information.
"@TMobileHelp I’m a biz customer 4 well over 10 years- I don’t want an accnt rep- the last one lied and added lines - how do I opt out? #tmo | @467809 Hey there! I'll be your #MagentaExpert, can you follow this link https://t.co/oNhjmI1cTs and shoot me a DM? *VictoriaPollard"
"@115714 SUCKS. We never get service ANYWHERE 🙄 | @741791 Please send us a Direct Message, so that we can further assist you. -JE"
"@115911 Will your retail stores have iPhone X stock available for purchase on 11/3? @115913 | @371380 @115913 With the limited availability, the stores are currently doing ship to orders for the device. *AlissaFast"
"@115911 what happened to my speech-to-text option on my phone?  #yourkillingmesmalls #getittogether | @741858 Whoa! I rely on mine so I know how important this is! DM us, Jose, and we'll get this fixed ASAP! *WhitneyJ"
@115714 | @741879 Thanks for reaching out to us. How may I be of assistance to you this afternoon? -GT
@115911 I just bought a Samsung galaxy note 8 can I get it unlocked to use on Metro PCS? | @741942 Before I can answer that I need a few more details. Send us a DM so that we can discuss it Alexander. *KaeW
@115911 any update on your East Coast outage? https://t.co/78VU2B5l0W | @741943 We're happy to assist with your coverage concerns. Please DM us. *GiselleM
".@115911 what can you do about the ridiculous number of scam calls I’m getting? I’m on every do not call list but I still get 10+/day 🤷🏼‍♀️ | @741944 We're happy to review your options, Giulia. We realize unwanted calls are no fun. Please DM us. *GiselleM"
I swear to bob if I lose this gif battle I'm switching service providers @115911. yall better ask @ATT @117735 | @741945 Let's keep that connection blazing around the clock Rasheed. Send us a DM and let us take a closer look for you. *JeremyJ
@TMobileHelp  thanks for the awesome customer service. Chase Conway rocks!!! | @378495 WHOO HOO!! Thanks for the awesome feedback. You're a #RockStar! Have a great day! =D *LaurenWalker
"When @115714 ""LTE"" (2-3 bars) won't even load a basic Facebook page. Or take 20 mins to send this tweet. Ugh. https://t.co/PJNACDhIUl | @741964 We'd like to change the way you feel about us and we're here to assist. How long have you been experiencing this issue? -AA"
"Raise your hand if you love @115714 🙋🏾 and it's great service !!! ................. said NO ONE! Ever ! | @741966 Wow, what's going on? We want to help you -ES"
Thanks a heap to Xander at the Sprint store on 19! You're awesome! #Sprint #besttech | @741967 I am so happy to know that you are satisfied. Thank you for choosing Sprint! -JJ
"@115714 | @741969 Hey Elvin, how may we assist you today? We're here to help! -RW"
"I wonder if anyone was able to chat with their carrier at 6am this morning and totally get their issue resolved @115911 | @742012 We're always here for you, Jovan. What's going on? DM us. *GiselleM"
"After 17 yrs as a customer @115911 only offered $25 to keep me happy. I need @TMobileHelp ASAP. #fail #CustomerServiceFail | @742013 Thanks for reaching out, I'd like an opportunity to chat with you more, send me a DM: https://t.co/9HjR7d39YD *MarkMcLaughlin"
Hope @28345 is getting better customer service from @116447 and @sprintcare then he does his @115714 customers. | @201031 Thank you for speaking with Team @116447  Glad we were able to help you get a phone.
Hope @28345 is getting better customer service from @116447 and @sprintcare then he does his @115714 customers. | @201031 Thank you for talking to me tonight.
@115714 what’s the deal with having full bars on LTE and nothing works.. explain. | @742030 Are you experiencing device issue? Please elaborate more on this issue for us so we can gain a better understanding. -TR
@115714 I would visit my grandfather. #JustForYouSweepstakes | @742031 Hey there! Is there anything I can assist you with today. -GT
@115714. The mud | @246859 Thanks for reaching out to us. How may I assist you today? -GT
@115714 | @742033 Hey there? Do you have any concerns or queries you'd like for us to address? -JR
"If @115714 sends me another promotional e-mail with an obnoxiously loud video in it, I will gladly buy out my phone and walk to Verizon. | @686580 This is not the kind of experience we would like our customers to have. Please send us a DM so we can further assist you. -LP"
My free Hulu is amazing!! https://t.co/fLa16aDY2F | @742057 Glad you are enjoying Hulu.  Happy Holidays. https://t.co/rMApsV8PQY
"I would never recommend @115714 to anyone | @742058 This is not something we like to hear form our customers. Please, feel comfortable sharing with us any experience you're facing, via DM. -AP"
"Say whoadie, send me my issue @115714 | @184290 Hi there! Send me a DM with details and I'll jump on it. - LP"
"@115714 so your manager hung up on me after a 50min discussion after I asked should I be talking to tech support to solve this issue smh! #Worst | @742059 Oh my goodness, we are very sorry about that. We would like to assist you here. How may we help you?"
I’m sick of @115714 with there high ass bill & @115858  because my phone keep messing up 🤬 | @742060 Hi! Let me take a closer look into this to verify what seems to be the issue. Can you please DM me and provide me more details of your matter? I'll be happy to help. -MP
"Dear @115714 @sprintcare just about had it with your customer service. Sure your service “compares” to @115725 but your customer care is rude offensive and down right embarrassing sincerely a frustrated customer #sprint #canyouhearmenow | @742062 Oh no! Hey Rudeboy, we would like to address this issue with you and hear more about it. Would you please DM us? Thank you. Ange L"
"@115714 hows does a loyal customer get the Hulu access just announced? | @742064 Hi there! You just need to visit https://t.co/9iQNtDIXhz to add the service. Enjoy full seasons of exclusive series, hit movies, Hulu Originals, kid's shows and more. -BJ"
"The customer service at the Sprint Store (9598 E State Rte 350 C, Raytown, MO 64133) is complete trash!! #Sprint | @742065 Good morning.  I apologize for your customer service experience at the local store.  Is there anything I can assist you with today or has your matter been resolved? -Felicia R"
"Worse store & customer service experience ever @115714 @sprintcare | @742066 Oh no! Hey Nutella, could you please send us a DM so we can discuss this? Thank you. Ange L"
"@sprintcare Why do I not have signal.  I am at the Gaylord Resort in Grapevine, TX.  Seriously???  Is there a problem with my plan or what?  I have a BRAND NEW iPhone 8 Plus......this is absurd.  I seem to constantly have issues, yet my daughter, who has Sprint has no issues. | @361706 What is it currently showing on the signal bar?  Does it happen at just one location or more? -PC"
"Second day my mobile internet has been down in Richmond VA...@115911 any known fixes? | @742266 Oh no! That shouldn't be that way, Nick. Have you tried restarting your phone? Send us a DM if that doesn't work and we'll check things out together. *KeithM"
On the phone with @115911 making a payment arrangement and while on call I get a notification from my bank saying the payment was taken out. RUN ME MY SHYT BACK CUZ @115911 | @742267 We're happy to check into this with you. Please DM us. *GiselleM
Congratulations @115911 @115913 for losing a customer today due to the treatment a retention have me today. | @742268 @115913 Hey! This makes me sad to hear and I'd love the opportunity to turn this around. Please send me a DM so we can chat. Let's make this right! https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp me looking at my bill like WAAAAA https://t.co/YWYea1WORO | @454948 Lol, good one Pedro! Let's see what's going on with that bill! Follow this link to send me a DM! :) https://t.co/vv9JsrbUOZ *AbigailRoach"
@TMobileHelp lemme get that Netflix lol | @742269 Let's see if we can set you up so you can #NetflixandChill! Send us a DM! https://t.co/vv9JsrbUOZ *AbigailRoach
"@TMobileHelp Do existing customers for over 10 years get Netflix free also? | @742270 Hey hey, Daren!!! #NetflixOnUs is the bomb! Shoot me a DM so we can check out your plan, I want my loyal family getting all the deals they can! https://t.co/RaTDVzOYlM *DJConstable"
$20 DLS upgrade fee! Really @115913 @115911???? After 14 yrs of doing business with you guys want to charge me $20 DLS just to buy another phone and continue to give you my money in exchange for a phone? | @335601 @115913 Hey! We've got options that don't include the fee. Send me a DM and we'll chat about your options! https://t.co/3sF8qpf2nx *AlissaFast
"@115911 @158861 any tips on how to improve pictures on my new #LGV30 ? I have a toddler and a dog and every picture I take is very grainy and processed.  I am not a photo enthusiast but would like to take decent pictures of my kid. | @742271 We're happy to dig into this with you, Stefan. We know how important it is to capture those priceless moments. DM us. *GiselleM"
Need assistance with my account please @TMobileHelp | @742272 I've got you covered! I'll meet you back in a DM! :) https://t.co/Mc0PtWxV6a *JoslynLajoie
"@115913 2 hours & 6 people tech department call last night. Multiple service issues not fixed. Today, since tweeted complaint, started w/Rachel, passed to Alex, now Matt is going to help me. Several hrs, 3 people, slow messaging back and forth, nothing done. @115911 sucks! | @734682 @115913 We're committed to resolving things for you Dan and are on the right path to take care of things. Meet me back in DM so we can continue our troubleshooting. *MattLegleiter"
Is @115911 down for anyone else in Miami?? @TMobileHelp | @742275 Oh no!  Can you shoot us a DM? https://t.co/Llbz2sQI37 *JohnKuhn
"@115911 hey just wondering where is my notice about upcoming bill before you pull the money out of my account? How about a little heads up! | @742276 I agree, reminders are important to stay on track. You should be receiving texts from us notifying your next bill. DM us and let's see what's going on. *JamieK"
"@TMobileHelp hi me again. Can you ease my worries. Lol. Just updated my card info on my pre order and now order status says it can’t locate my order 😢 | @119569 Howdy, my friend! We absolutely want to ease your worries! Especially with a new order. Toss me over a DM - let me work my magic. :) https://t.co/F1LcvbHvWu *DevynGalligher"
"@TMobileHelp fix y’all shit. Why don’t I have cellular data | @742277 Good morning, please send us a private message and we can take a look as to why the cell data is not working. *KendraA"
"@TMobileHelp heeeey, guys. Is there any chance to get a iPhone X in the store? | @200605 Hey Ralph, the stores have not had any of the iPhone X's available just yet. The quickest way to get one would be to order it. Are you looking to trade in a device? *StephanieG"
"@TMobileHelp Why did I receive a text saying I'd be billed in two days, then get charged less than 30 mins later? | @163695 We want to make certain that everything is correct with your payments and billing. Please send us a DM so we can make everything is good. https://t.co/IUIA5vQSHC *MattHargleroad"
And again for the second day in a row. This is getting old fast. @115714 @sprintcare @AppleSupport https://t.co/OEglfohTkw | @726856 Our Network Team continues working to resolve this inconvenience as soon as possible. We truly appreciated your patience. - AA
"@115714 @124218 your competitor is offering to eat your lunch. Now would be a good time  for #CustomerRetention team to do its job. https://t.co/NY777l4LI3 | @138020 Hello there. Your business is important to us and we would hate to lose you as a Sprint customer. Can you please send a private message, so that I can gain further details about your account?"
"@115714 is so trash, they have no customer care. I️ can’t get anymore annoyed. | @742558 Hey! What's going on? Please let us know to further assist. - EG"
"Hey @115714 - if you are rolling out an awesome new promo (Thanks!) you should probably make sure the people on the support chat have heard of it. #hulu | @742559 Hey, we'd gladly address your concerns. What would you like to know? -LC"
@sprintcare @115714 @233796 @1124 i want to continue my tidal but only if it’s hifi! How do we make this happen #sprint #tidal #HiFi | @190922 Hi there. Are you currently taking advantage of our 6 month trial or are you looking to start a subscription? - JF
I will never bill with @115714 again 🤗 | @742560 Is there anything we can assist you with? - LP
"@115714 has got to be the crappiest service provider ever!!!! I’m moving to boost, or straight talk, or something along those line! Which one has iPhone and hotspot?? No but for real!! 😡😡😡 | @742561 What is making you feel this way? Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@sprintcare , I'm having an issue with the new @115940 addition.
I signed up, but haven't received the text message yet.
I did the same process on another one of my lines and the text instantly came through on that line. | @267650 Good morning and thank you for letting us know about the HULU concern.  Are you connected to Wi-Fi?  If so, please disconnect from Wi-Fi as you have to be on the Sprint network to receive the text message.  Please let us know if this works for you.  Thanks. -Felicia R"
"Love when @115714 switches my due date for my bill a week early n doesn’t tell me 🙃 | @742562 Good morning! This sounds like something we need to look into, please send us a DM so we can further assist you. -CD"
"DO NOT, I REPEAT

DO NOT ORDER YOUR iPhone X through @115714 

Terrible sales people always lying! SCAMMERS! @115714 @115858 | @742563 Not what we like to hear. Please shoot us a quick DM with details and I’ll jump on it. - LP"
"@138028 you got anything to say about turning my service off before my birthday, aldo before the due date? this phone was my first major expense so it's like youre fucking qith me on purpose. i dont want that to be the case | @147344 Not what we like to hear. Please shoot us a quick DM with details and I’ll jump on it. - LP"
"@115911 is the worst company I have ever been. You’re the definition of a scammer shame on you | @742835 Woah, that's definitely not how we want you to feel about us, Micaela. What happened to make you feel this way? DM us. *JoanO"
"I go to @115911 BC my phone had an issue and the dumb bitch behind the register doesn't even try to help she just tells me to call customer service. She was in a bad mood even her coworkee said it.  @115911 STOP hiring stupid ppl who don't want a job 😧 | @742836 Hi Nette, this is not the type of experiences we want to provide you. Please DM us with more info, we'd also be happy to help with any concerns regarding your device. *JoanO"
"@TMobileHelp got sent a replacement phone & sim, phoned to activate the SIM and was told to go instore where I was charged to activate it. Assume I'll be getting statement credit towards that? | @742837 Let's get that taken care of for you quickly! Shoot me a DM here https://t.co/xTjNVF3Ex4 *KirstenHartford"
"@115911 How does one go about reporting someone using the wrong email address on a TMobile account? Someone used mine and I cannot unsubscribe (violating Canadian anti-spam laws). Tried chat, but it requires login, which I don't have. | @742839 Oh no, Leigh. Let's get this checked out for you. Please DM us. *JamieK"
@115913 nothing like TMobile data at 1 PM. .23 MBS!!! Sad. https://t.co/Ewm4g2sWBC | @294731 @115913 Hey! Fast data is a top priority and I'd love to work with you toward a solution. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"@115913 @TMobileHelp is this spam? If not, why isn’t STOP recognized. Super intrusive. https://t.co/mJY4ikxoHC | @742840 @115913 Hey! I'd love to go over your options to stop the survey and offer texts. Please send me a DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast"
"@115913 tech calls, @TMobileHelp msgs, now asked to keep a log of the times, location, signal strength to figure why simple text on $900 #Note8 sometimes doesn't work.  #uncarrier, refer to networks failures to simply text? John, $320/month plan to keep error log? Really? https://t.co/FV0dCx1YUa | @734682 @115913 We want to make sure the right steps are taken to take care of you Dan, I sent a DM your way a little bit ago and hope to hear back from you soon. *MattLegleiter"
@115913 can you please help so I can work this weekend ? 😣 | @742841 @115913 Hi! I'm sad to hear about your phone and would love to check out any additional options we have for you here. Please send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 Dear #Tmobile, you claimed ""bring your phone over"" so we brought our phones from @ATT but now you modified your bands, or did something, and we don't get proper reception. We have two lines, and no phone deals for existing customers. 😿 | @179044 I want you to have the best coverage and service available out there. Let's take a closer look at what's happening. Send me a DM so we can get started. *AlissaFast"
"@TMobileHelp Hello, it used to allow me to select the iphone x as an upgrade but once i login it takes it away as an option.  Is it only select customers who are allowed to select it? | @573918 Hey Josh. I'll be your #UpgradeWarrior today. Let's get this ordered. Follow this link:https://t.co/xKtJVNqc2V to meet me in DM *RyanCulpepper"
"Okay @115911, why tho? @TMobileHelp  https://t.co/JzAucH6cou | @732056 Let's look into this, and see what is going on here! Send us a DM, and we can chat in more detail! *ErickiaLaChance"
"@TMobileHelp https://t.co/sz7ySXBg4O | @178239 Hi there, Katie! We have always got your back!!! Bill transparency is key! I will meet you in the DM so we can check out that bill together! https://t.co/RaTDVzOYlM *DJConstable"
"@TMobileHelp Is the t mobile Promotions Status page down? Keep getting "" Sorry. We are unable to process you request"" message from yesterday. | @742844 Let's get this figured out! DM me and I'll get to work :) https://t.co/ajg0boXCWT *TanyaFalandysz"
"How my 70$ bill turn to 95$? @115714 | @185803 Hi there! Please send me a DM, so I can look into that and further assist you. - LP"
"@115714 y’all must really want me to go back to @115725 huh? Why does my phone keep going on 3G? 😒 | @742920 We definitely don't want to see you leave. Allow us to help. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
I rarely have over 2 (out of 4) bars with @115714 ... TRASH is an understatement to describe their service. | @310714 This is concerning! Let's check on that services for you. Please send us a DM in order to further assist. - EG https://t.co/rMApsV8PQY
"Representatives from @115911 are horrible | @743169 Oh no! What's going on, Ty?! How may we assist? *KellenF"
@TMobileHelp I am not getting incoming messages. Check ur dm | @743170 Got a DM on it's way back! *TJEllwood
"@115913 any blackfriday deals for Samsung note 8? Just asking for a friend, 😉😉😉 | @743172 @115913 Great news! The Note 8 is on the list. Check out the deals here: https://t.co/p6mO5INt1p *AlissaFast"
Just passed @TMobileHelp @115911 HQ in Berlin & wanted to say much love for my great phone service while visiting here! This New Orleans based lady is very pleased. 👍💖 https://t.co/LhKT9dD56G | @743175 Thanks for the pic of the HQ! Glad you are able to stay connected while traveling :) If you need any support our team is here for you 24/7! Prost! https://t.co/IUIA5vQSHC *MattHargleroad
"I swear this @115911 customer service is great. @TMobileHelp | @399045 You're great! Thanks for working with us today :) We're here all the time if you need anything else, ever! https://t.co/iq4B8dCJFx *JessicaBrenhaug"
"Fuck @115911  I’m switching to @ATT | @743180 What happened to make you want that, Mike? I'm sure we can turn it around, DM us. *JoanO"
Why y’all service so trash? @115714 | @743449 Please provide with more details for better assistance. What type of issues are you currently having with service? -PC
"Just spent over an hour on the phone with @115714. Been a customer for 5 years but never again. | @743450 This very concerning, allow us to take a look into this.  Please send us a Direct Message with your situation, so that we can further assist you. -AP"
"@115714 I purchased phone to be picked up online. The rep at the 138 34 st. NYC. Is not allowing me to pick up the phone with out activating it. Is this correct. https://t.co/A1p3V71F35 | @743476 Hey there! Please send us a DM, so that we can further assist you. - LP"
"Im just tryna order this pizza while bussin a jugg,.. but nooooooooooo, yall service sucks @115714 | @743477 Hi! This is very concerning! Please send us a Direct Message, so that we can further assist you. -AP"
"@115714 yo sprint what’s up my service is doing terrible right now , I️ usually don’t got a problem with my phone it’s new but what’s up it’s been like this since yesterday and the day before.? | @743478 This situation concerns us. Please, feel free to send us a Direct Message, so that we can further assist you. - FS"
"@115714 can you please put my iPhoneX on rush order please. Love me | @327879 Hi there! Can you please elaborate on your request, so that we can better assist you? Please send us a Direct Message, so that we can further assist you. -S M"
"@115714 @160285 If the Trainer Rewards program actually ends on Dec. 31st, you REALLY need to get on putting more gift cards up for us to use points on!! | @154428 Hey there! You can check information related to this here: https://t.co/vLAUjSfbVu . -AG"
"@115913 Hey John, hope you had an epic Thanksgiving Week, I have a question if you don't mind answering it. My signal drops immediately to 3 bars whenever I enter my house but I have 5 bars outside it. Is there anyway to fix this? I have a cell tower right next to my house 🤔 | @743573 @115913 You should still be able to use your services normally with 3 bars. Let's chat about what happens when you're indoors. Please DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"I’ve dealt with a lot of improperly trained customer service reps. But @115911 takes the cake on bring the absolute worst!!!! Trying to switch from @ATT and I’d rather overpay then deal with this headache. | @743575 Whoa Melissa, that's definitely not the experience we strive to provide! Send us a DM with the details, we will make this right! *KittyG"
@115913 finally made the decision to make the switch. Mostly because of you. However pretty bad start... No one can figure out #bogo @ your stores :-/ | @743576 @115913 I'm confident you made the right choice! Let's see if we can clear this up for you. Hit me up in DM https://t.co/7gT2t6PtXx. *StephanieGarza
@115911 I’m disconnecting T-Mobile right now I’m going to Verizon with all my iPhones @115725 | @743577 What's helped you to make that decision? We don't want to see you go so w're open to smoothing over our relationship. Send us a DM with the details. *KaeW
@115913 @115911 Connected to 4GLTE in Santiago Chile but getting only 65kbps with all other processes blocked. International speeds are pathetic to begin with (max 128kbps) and not even getting what I paid for. Give us atleast 2 mbps. #notuncarrier https://t.co/Xhyf1GYlp8 | @743578 @115913 We want to check this out and do all we can to ensure you're getting the best speeds available there. Please DM us: https://t.co/cuEwtd2epS *DanKing
um ive been on hold with @115911 for ten minutes 🤔 .....wyd | @656276 Skip the hold line and send us a DM! *KittyG
"How do I get Netflix @115913 @TMobileHelp ? Someone please pm me | @743580 @115913 Great question. If on a non-promo T-Mobile One family plan with taxes included, checkout the steps here: https://t.co/xbZy7jK9KD to get set up. DM us anytime if we can be of further help: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp I have been with you 5 years and the new changes that were made to the insurance have made me a very dissatisfied customer for 5 months I been told to do one thing after another with no results please contact me | @743581 Are you having trouble filing a claim? Any additional details you could provide would be most helpful. I'm here to help in anyway that I can. You got my word on that! *JoshHenegar
"@115940 @sprintcare I restarted my Hulu account I'd had cancelled for awhile after I added Hulu to my Sprint plan. I haven't found a way to connect the two and Sprint's website seems to be a little busy. The texted link gives no option to connect them either, only a new account. | @425283 Thank you for reaching out to us. Let's get you stated with Hulu on Sprint! Kindly send us a direct message. -CO"
"Is it just me or is @115714 #iphone #internet coverage a joke right now? No matter where I go! I'm about to pull my curls! | @743589 Hey, glad we can be of assistance. What seems to be the issue? Pls lmk when this started so that I can start a fix for u. -MP"
"Been on the phone with @115714 for 45 minutes trying to pay my bill online. Maybe they don’t want to be paid?? | @743590 Hi there! Please send us a DM, so that we can assist you further. - LP"
"Check out my @55 result! How fast is your internet? https://t.co/vjewAb8vAU @sprintcare | @743591 Hi there. Please send us a DM, so we can further assist. - LP"
@TMobileHelp Guys 96740 signal has gone to the dogs! | @647909 Yikesss! Let's get you back to enjoying the service you deserve! DM us so we can work together on this! https://t.co/Qz0L1xpZB7 *MikePerez
It's my fault that @115911 took many hours to deliver the voicemail about my bag finally making it our destination. I am the one that has failed to pick the right vendor | @494562 That's definitely not awesome! Let's take a closer look at your voicemail and see what's going on! Send us a DM so we can assist :) *KittyG
4 years on .@115911 and im stil getting hit with the jig. you'd think treatment would be a lil bit different. | @743610 What's going on Bam? We've got your back! Just send us a DM with the details! *KittyG
"@115913 returning my shiny Apple Watch because @115911 couldn’t provision after being on the phone with them for 3 hours. Error 411, 412, or 401. Disappointed 😡 | @743611 @115913 We do want you loving that new Apple watch and would love to help get it working. Send us a DM so we can help https://t.co/5bqVYFGHk8 *JamieEnglish"
"I spoke so highly of you @115911 and y'all let me down yesterday. Smh... #NoService#Hawaii#WhatHappened How will you make this up? 🤔🤔 | @743613 Hey, Truce! I totally understand the importance of dependable coverage ! Come on over to DM, we'll take a closer look! *KellenF"
@115911 @TMobileHelp Just had the worst customer service experiences with T-mobile. Took 1.5 hours on the phone with 4 transfers. One of the most rude supervisors. This was my second 1+ hr call with them and I'm not even supposed to be a customer. | @743614 Woah! Let's get down to business and take care of your concerns! Send me a DM and I will be your #MagentaHero! https://t.co/yZ5k0mtFsX *SonjaKett
@115913 no Black Friday deals for existing customers who don't need to add additional lines?  What's up with that?  Help me spend my money on new phones for the lines I have already! | @743615 @115913 We certainly want you to be able to upgrade and happy to check into the best deals for you. DM us. https://t.co/5bqVYFp5Vy *JamieEnglish
"@115911 your representatives told me I'd receive a rebate because I was a note 7 customer. However, they never pursued that with Samsung and now I'm stuck paying full price for a phone I wouldn't have purchased in the first place, had it not been for the promotion. What now? | @743616 Hey Dante, this is definitely something we want to take a look at for you! Send us a DM here, we've got your back! *KittyG"
@TMobileHelp I set a DM please read | @208263 Thank you Terri for reaching out.  I will meet you back over in DM. *JonSimmons
"@115913 your office called stated I️ are we messed up but it is too late to fix it. Really? Never too late to fix bad customer service #TMobile | @220002 @115913 Hey! I'd love the opportunity to turn this around. Please send me a DM, so we can get started in the right direction. Thank you! *AlissaFast"
"@TMobileHelp My mother and I have been loyal customers to y’all and we can’t get the service we deserve | @743617 We certainly don't want you feeling this way, Nina! Send me over a DM us so we can get things turned around! https://t.co/Qz0L1xpZB7 *MikePerez"
@115913 I️ think it’s awful that your employees messed up my acct. ur office acknowledged the mistake was yours and still disconnected my service. #scam #badcustomerservice #tmobile | @220002 @115913 Hi! I'm sad to hear this news and would love to work with you toward a solution that works. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp Trying to pay my phone bill but the ""pay my bill"" page has a 404 error. Are you aware? | @743926 Hey Ryan! T-Force is here to the rescue! Send me a DM! https://t.co/iUlnGXy3Ha *VinnyFrancisco"
"@115913 very disappointed that bad employee training or deceit with the account I opened in February 2017 is going to cost me $1,300. @TMobileHelp says there is nothing they can do. | @461732 @115913 We certainly want to turn this around and will be happy to look into this further. We will meet you back in DM. *JamieEnglish"
"@115911 : only ONE PERCENT less coverage than verizon!!

my phone often and for no reason since switching to T-Mobile: https://t.co/O3ySsJa5uv | @743927 That's definitely weird! Let's run through some troubleshooting and see what's going on!! Send us a DM and we've got your back ;) *KittyG"
"I have had it with @115911. I am cancelling my services next month. | @457343 Whoa there Stephy, what's going on? DM us and let's talk. *JamieK"
i hate @115911 ...i lose my damn signal when i put my phone in my pocket. | @743930 OUCH! That shouldn't be! DM us the device you have so we can check it out! *ElleA
@TMobileHelp How can I send text messages through my laptop? | @743932 You certainly can! DIGITS is an amazing tool that you can utilize for texting through your computer. Click my face to set me a DM and I'll go over how we can get this set up! https://t.co/i0i27Ors9t *AdamJudge
@115913 got room on magenta for one more pissed off @115725 customer? Their return policy is from the time of order not the time you got a device.  Ridiculous. | @210259 @115913 Hey! We'd love to see you make the switch! Send us a DM is you got questions! https://t.co/3sF8qpf2nx *AlissaFast
@TMobileHelp Are the @115911 One plans the only ones that qualify for the BOGO offer? | @743935 Hey Shane! Great question! That's actually not the only plan available to take advantage of our #MagentaRockin' promo! :) Meet me in DM  https://t.co/8bTARZljkY and we'll look into it together. :) *GabiMcGinty
"@115913 
You know John I answered a shout out of yours for a free T-mobile t-shirt a couple of months ago and despite 2 email follow-ups from your guys and several from me, still no T-shirt. I don't want to be pushy but perhaps a jogging suit might be in order ;) | @743936 @115913 Hey! We'd love to get you taken care of on this. Send me a DM so we can chat and get more details! https://t.co/3sF8qpf2nx *AlissaFast"
"I just want to say ever since @TMobileHelp reached out to help.... Its been the best customer service I had with the company. Why sit on the phone for hours when #TmobileHelp is only one tweet away. #ThankYou #TeamTMobile #TeamIphone | @596394 That is seriously music to our ears, you are the best <3 Thank YOU for being so awesome, we're so happy to have you on #TeamMagenta :) *TanyaFalandysz"
"@115911 I have 5 lines for 8 years, my 15 year old lost her phone and because I have a payment arrangement on my account per customer service reps on the phone, they are unwilling to help me...go figure and we have been loyal to you guys for over 8 years.. | @743937 Hey Cassondra, we definitely want to assist in anyway possible. There may be some options to help until your payment arrangement has wrapped up. Send us a DM! *KittyG"
@115913 How about a promo that long time customers can take advantage of without having their phone bill rise?  Forcing us to go to Tmobile one is not fair!  I guess it’s time to shop around. #bogoiphoneisajoke | @743938 @115913 Hey! We'd be sad to see you go and would love to check out your options on T-Mobile ONE. It could give you more and even save you some cash. Send me a  DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast
taking the leap and moving the family plan from Verizon to @TMobileHelp ...is there a sim promo code for ordering sim's from the site? | @743939 Good morning! I certainly can help you! Just DM me and we can get started! *MatthewM
"2 visits to a store and 4 phone calls to @115911 and I STILL don't have what I need to return a Jump on Demand phone. Makes me want to switch carriers until they get their act together. Who will take this phone?? | @743940 Whoa Rebekah, that is definitely not how we do things! Please send us a DM with the details so we can get this resolved for you asap!! *KittyG"
"@115911 @118272 Broke my iphone, got a new phone thru insurance. This phone has battery issues & Assurant says its Tmobile's problem, Tmobile says its Apple. After over an hr on the phone, Tmobile dumps me on @115858 still waiting terrible customer service today! #notcool | @744077 We're here to do all we can to make sure you've got a device you're enjoying. You've got to make it through the day right, JP? Send us a DM so we can review and make sure we've exhausted all options. *KeithM"
"@TMobileHelp I have a billing issue that I need help with | @744078 We want to make that issue a thing of the past, you've come to the right place! This is what I specialize in, please DM me, I'm here to help! https://t.co/n6tQTwKy6f *OliviaStewart"
"@115911 what’s good with my service??? | @744079 If you want us to check out your service, DM us. We're here to assist. *JamieK"
@TMobileHelp @115911 it’s 21+ ?? my life is ruined i am sad. https://t.co/zvhT17HPAd | @744081 Don't be sad! We'll have more great stuff coming! <3 https://t.co/zXrDYDCnIa *Bridget Wren
"I hate @115911 🔪 
Where you at @115725 ❤️ save me! | @744082 But... we love you. What's wrong? I'm sure we can turn it around, DM us. *JoanO"
"Probably the WORST experience ever. Now I’m stuck in a contract with @115911 because of FALSE ADVERTISING on a salesman’s part. Train your people better!!!! 😤😤  #BeyondPissed #WorstCustomerService #tmobile | @744083 Whoa, that's definitely not the way we want you feeling! Please DM us with the details so we can turn this around asap! *KittyG"
what is wrong with the website? Cannot access call usage for ANY lines?  @115911 @TMobileHelp | @374126 Oh no!! We want to make sure you can get access to everything that is possible. Lets get to the bottom of this right now. Shoot me a DM! *LauriL
"@115911 @TMobileHelp I am SICK of the same damn dead spots im a major metropolitan area that you NEVER fix. Shows bars doesnt work for shit. Yes I rebooted, yes I was not on Wi-Fi and then I was when I took the pic. https://t.co/VOPEaHYnDp | @142505 Yikes! Send me  DM, and I'll check it out! https://t.co/zXrDYDCnIa *Bridget Wren"
@115913 @115911 Any T-Mobile Black Friday deals with phones that don't involve adding an additional line? I already have 11 lines. | @744084 @115913 Hi! Check out all the Black Friday deals here: https://t.co/p6mO5INt1p and DM us if you have questions! *AlissaFast
"@115911 it’s been over a month since I’ve received a refund. Not sure how many times I have to contact you and do your damn jobs. | @437778 Ouch! I understand how time sensitive refunds are, and we're here to assist! Send us a DM so we can get to the bottom of this! *ElleA"
@115913 I have been a customer for at least a decade.. always bragged on you guys but it seems like service is slipping lately. Major runaround and lack of knowledgeable help with my last experience. #disappointed | @744086 @115913 Hey! Thanks for your amazing tenure with us! I really appreciate you and would love to work with you to turn this around. Send me a DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast
Been over an hour and 15 mins and your #magentateam isn't able to help me @115913 @TMobileHelp . Can y'all connect me to Bronson Barretto - he solved the same issue I had about a month ago | @743170 @115913 We are here to make sure we work on getting this resolved together. I'm checking on what was done last time and meeting you back in our DM. *MarkMcLaughlin
"@115911 service so ass,  mad slow 😤😒 | @744087 Shoot us a DM so we can check it out, we've got your back! *KittyG"
"Why is it that my bill gets higher and higher each month @115714?! Y’all are not slick. | @744393 Hey there! This sounds like something we need to look into. Please, send us a DM to further assist you. -MH"
"@ATT @115725 can you please teach @115714 how to care for customers?! Clearly the need help. Neither of you were ever inept at solving my issue promptly with in 24 hours. Going on week 2 and now I’m told I have to drive 150miles to solve my malfunctioning phone. | @744396 I understand how frustrating this can be. It would be my pleasure to assist you. Can you please send a private message, so that I can gain further details about your account?"
Y’all service so ass @115714 | @744397 Hi there! Let's check on that service for you. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F.
"@115714 it would be great for you all to fix the down cell tower in the N. Dallas area. FYI: It Sucks paying for service I can’t use! #ReclaimingMyData | @744398 @115714 Please follow us at @sprintcare, so we can be able to assist you in private. -DG"
"@115714 it would be great for you all to fix the down cell tower in the N. Dallas area. FYI: It Sucks paying for service I can’t use! #ReclaimingMyData | @744398 Hello! Allow us the opportunity to assist you. Please, follow us at @sprintcare and send us a DM. We would like to take look into your coverage experience. -DG https://t.co/rMApsV8PQY"
Thanks @ATT Loyal customer for 13 years.  You overcharge me for 6 months due to a billing error.  I catch it and after much consideration you agree to give me 1/2 my money back??  But you took the full amount! Need a new provider @115725 @115714 | @744399 This is a great time to join our family. We have great offers like the phenomenal iPhone X at $350 off and many other offers that you can find and review at https://t.co/0qT1rLBLtN . - JF
@115714 please help. Apple Watch Series 3 not connecting to cellular. Ticket has been open for 7 days!!!! | @744401 Hi there! Due to the nature of your concern we advise you to follow us and send us a DM for further assistance with this matter. We'll be waiting for you patiently. - CE
"@115714 what is going on?
Data has been on and off for days now! 😡 | @459182 Let's look into that. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@115714 download speeds are actually only 1% the speed of other carriers. Can't wait to get rid of them. | @744403 Definitely not the way we'd like you to feel about Sprint. Please send us a DM so we can further assist -AT
"@115714 this one percent difference is BS.  My 3G hasn’t worked since yesterday | @598917 Hi there! That is not the way we want you to feel, we strive to provide the best customer experience and would like to help. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F."
"@115714 u need to fix the issue with losing LTE and the phones going to 3g and then not being able to make calls or text #not happy | @744404 Hi there! We would be more than glad to assist you with that inconvenience. Please, follow us at @sprintcare and send us a DM, so we can further assist you with that matter. -DG https://t.co/rMApsV8PQY"
@115714 Hands down the worst performance and customer service I’ve ever experienced. Can’t not wait to be rid of you. Truly a shame. | @744396 We do not want anything related to our company being viewed as the worst. What can we do to assist?
I’m finna cuss out y’all whole establishment @115714 @sprintcare WHY DO YALL NEVER KNOW NOTHING? | @744405 Hey! Hope you’re doing well today. Please let us know how can we help? - AP
"Looks like I am about to become a cell phone company free agent. @115714 doesn’t seem to want to keep me as a customer. Anyone have any recommendations for a new provider? | @744406 You know, sometimes free agents give their teams a hometown discount! What's going on? Shoot us a DM. - JM"
"@115714 I have been a customer for OVER 20 years AND you are the worst company and treat loyal customers TERRIBLE! | @165009 Hi there! That is not the way we want you to feel, we strive to provide the best customer experience and would like to help. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F."
I’m about to lose it with #Apple n #Sprint!!!!😡😡😡 | @744407 Not what we like to hear. Please shoot us a quick DM with details and I’ll jump on it. - LP
@115714 I have paid my bill in full. I was then told it would take 4 to 5 hrs for my services to me reconnected. once customer care restored my data I can no longer make calls it says my service has been placed out of service | @744408 Sounds like something we need to look at. Send us a DM. -GB.
"This is what happens when I try to log into Sprint about 50% of the time. This is a company with a revenue of $30 billion. Hire a decent web developer. @115714 https://t.co/uqYqhGt3Sd | @448526 Hello there! We appreciate your feedback, our technicians are working to resolve that inconvenience as soon as possible. Please follow us at @sprintcare and send us a DM. Let us know if you need any type of assistance and we will be more than glad to properly assist you. -DG"
"Only @115714 gives you Unlimited at the BEST price, and now that includes the TV
you love, HULU. https://t.co/nyl8xda2wL https://t.co/a9gL8ygNQ7 | @174319 Hi Tood, thanks for the positive feedback. Reception such as this make us even more appreciative of our valued customers. -HM"
Paid for overnight shipping and I still won't get my stuff until Monday. Nice work @115911 😒 | @686735 We are happy to continue discussing this with ya via DM. Meet me there if you have additional questions :) https://t.co/RpP6DJRBrH *MarvaBiggar
"@115913 your stores need to get their crap together, I’m tired of my bill always being higher than sales says it will be. | @744420 @115913 Hi! You've come to the right place! We're the billing experts and I want to make sure yours is 100% accurate. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp I've been trying to unlock a Samsung Galaxy S8+ for months without success. Found this thread that has the fix but need your help https://t.co/GQpFF2CBV1 | @744421 I got you, Matthew! Meet me in a DM and I'll find a solution to unlocking your GS8+. https://t.co/wnPk0Kpe5r *BrittanyJones"
@115911 Store number 585D is awesome!  Got me all set up on Note 8 and even got my accessories set up. | @118850 Glad to hear my friend! The UnCarrier will always do everything we can to get you taken care of. :) Enjoy the heck out of that amazing new Note 8! *KyleVesely
"@TMobileHelp i have 3 lines in my account, 2 of which had EIP and for the 5third i never purchase a phone. Can i use that third line to get BOGO on iPhone? | @568579 Great question! We'd love to see you get hooked up for #MagenatFriday! Send me a DM to chat! :) https://t.co/diKAFssR7H *SophyaBates"
"@115911 some people have been calling me lately that they have been receiving calls from my phone. Random people, having the same area code. How can that be possible? Could it be something to be concerned about? | @177872 Hmmm that's strange! Could you DM us details on this so we can check it out? *ElleA"
"@TMobileHelp what's the JOD up front pricing for iPhone 8 plus? | @200659 There's never been a better time to get the latest iPhone with us, let's take a look for and get you the deets! Shoot us a DM and we can review with you. :) https://t.co/033FgbQAw8 *KyleVesely"
"Morning started out great until my @115911 service shut off. In the middle of driving. Using GPS 🤦 I GOT LOST!! How are you guys gonna recompense for nealry an entire day of #NoService ? Spoke so highly of you & got ppl to switch over too 😩 | @744424 Whoa! That is no good at all I literally am thankful every time I can use GPS on-the-go so I know how you feel, Mildred. Send us a DM and let's work together to prevent this issue going forward and see what occurred. *KeithM"
"@115913 why does my phone show no service I restarted it test it and nothing. | @179045 @115913 It is imperative to be able to stay connected, and you deserve to be able to depend on your phone. We see we've been working in DM and we'll meet you there ASAP. *ShelbyMartin"
@TMobileHelp I understand there is a BOGO offer started as  part of Black Friday deal. Would like to know  whether I can buy a iPhone 8 plus 256GB and get a samsung galaxy S8+ 64gb by adding a new line. | @253318 Yipppee! I'm glad to help you with this awesome BOGO. Shoot me a dm so I can help. https://t.co/Hch7N8hFAc *ConnieMixson
@TMobileHelp DM. 😔 | @160330 We are here for you!  I have sent you a DM now to start getting everything resolved! *BrettM
"@115911 I thought NBC Sports was included in Binge On. Y am I now out of data? | @744426 Hmmm, let's check that out. DM us, we'll make sure everything's working correctly. *JoanO"
"@115913 I have reported network outages in the same window of time in my area twice. If this keeps happening we will have to switch back to @115725. My guess is the network guys are doing maintenance work at 6am-ish rather than doing it earlier. | @301659 @115913 @115725 We absolutely don't want to see you go. I've responded to your DM, meet me there. https://t.co/PbJEgtqanO *JeromyBingham"
"@115913 #2 I have been a customer for over 7yrs. I lost my ""Grandfather"" plan & Tenure. How can I get those back? Customer Srv will not give those back. Please help! | @260087 @115913 My team and I are on standby ready to help, Corey. Shoot me a message so we can dig in and find a solution https://t.co/Nr93OTtXRx *TaylorBest"
"@115911 you claim to not stop breaking the rules of wireless but customer reps lied to me on the phone and still sent me the same horrible TMobile Revvl phone. You conned me into buying the Revvl thinking you designed a phone yourself that would work flawlessly!! ALL LIES!!! | @572205 Jesse, this is definitely not the experience we want for you! Send us a DM, we want to turn this around! *KittyG"
@TMobileHelp I'm on TMobile one at work and saw this when I signed on to my account. Are work accounts now eligible for Netflix promo? https://t.co/rYV4020HE6 | @566860 Hey Ryan! I'm so happy that you reached out to us today to inquire on this awesome promo Netflix On Us. Shoot us a DM and we'll see if you can take advantage of the free goodness. *JackieLujan
@115911 i just wanted to thank you T-mobile for the great service and the best customer service!!! 5 star⭐️⭐️⭐️⭐️⭐️ | @735009 We want to thank you for being the part of the #MagentaFamily! Take care and have a great weekend! 😁👍 https://t.co/ea3Ik3g0kK *LukeWalsh
"Hi @115911 what can I do about all these spam calls I get everyday? | @744709 Hey Andre! Let's make sure your spam alerts are turned on, shoot us a DM so we can assist :) *KittyG"
"very dissatisfied with @115911 | @744710 Oh no, Kristin ☹️ What's going on? How can we help? Send us a DM and we'll chat about it *ErikS"
"Ok but what about the IPhone X ? @115911 https://t.co/GznUA9CsFp | @744711 You'll have to do the iPhone 8 to qualify for the offer, Omar. However, if you prefer the iPhone X we can check your options. DM us. *GiselleM"
@115911 @115913 I have been trying for a week to move to you guys and 3 people so far have been unable to figure out how to port my number... | @575487 @115913 Hey! I'd love to see you make the switch and would love to work with you to make it a smoother process. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"@115714 Wow! I never tweet but i just had such a terrible experience with your call center i thought you should know! | @744837 Oh no! This is concerning to us, please DM us to get this resolved -Maria Q"
@115911 what can you do to get my ass out of @115714 with their wack customer service 😑 | @744838 This concerns us. Customer service is one of our main priorities. Please allow us to turn this around. -Maria Q
"@115714 where in the DMV can you buy a Sprint SIM card? Called about 5 stores and no one has them in stock. How's that even possible? | @744839 You can also contact our Order Support Department, through chat on https://t.co/6pfcByi97Q . -PC"
"I got a brand new iPad & iPhone X and a @sprintcare employee told me they were going to back up my iCloud before sending my old phone in but didn’t so I just lost a YEAR of photos & videos. Im furious. | @744840 Apologize for the inconveniences. Please send us a Direct Message, so that we can further assist you. -PC"
@115714 is offering Hulu for free with all unlimited plans. Don’t sleep 😴 if you are a Sprint… https://t.co/bV4MPH7vb6 | @744841 Hey there! Please access to https://t.co/10Fdbu4s1O to learn more and sign up for Hulu through MySprint/Manage. -DM
"@115714 @sprintcare have ordered Air Rave over a year ago and contacted support multiple times but never received. Shows up on my billing statement but not in use, please advise, thank you https://t.co/OwLhqhDUX6 | @744842 Hi there! Please send me a DM, so I can look into that and further assist you. - LP"
Hey @115714 tell your employees to stop hanging up on me while I'm trying to close a fraudulent account that you allowed to be opened in my name. | @744843 Hi there! Sorry to hear that. Please send me a DM and I will assist you further. - LP
"apparently if youre stuck in a hospital for 2 weeks after an accident, and your phone was stolen @115714 still wants you to pay for the month you DIDNT use a stolen phone, yay customer service #worstserviceever | @744844 Hi I am sorry to hear about your accident and I hope you are now feeling better, please send a private message so that we can discuss your issue. -AF"
I fucking HATE @115714 horrible service can't wait until my contract is fucking done with. | @156509 Good afternoon.  Your post alarms me.  Are you having problems with the service in your area or is there something else we can assist you with? -Felicia R
Need your help @TMobileHelp | @178479 Let's get you take care of! DM us by clicking on this link > https://t.co/lOqKyE0PXQ < *ReillyLeritz
"If I call @115911 5 more times and get the $25 ""inconvenience credit"" I will have what I'm looking for. Should I do that @TMobileHelp ? | @742013 Thanks for holding tight Heather, I'll meet you in our DM :D *MarkMcLaughlin"
"@115911 your new update crashes apps, makes my phone restart on its own, doesn't allow my battery to charge to 100% anymore and caused my camera to fail. What gives?! | @745020 Oh, dear! Ben, send us a DM and let's check things out with the issues you're having using the app. *EbonyC"
@115911  need your help asap!!!! | @350110 Hey Nelly! Send us a DM and let us know what you need assistance with! We are here for you :) *ChanneyT
"I hate @115911 😠 | @745021 Hey, Jenise! Send us a DM, let's make things right! *EbonyC"
"@TMobileHelp I switched to t-mo yesterday and was trying to enter my 911 address on the website but every time I try, I receive a message saying Operation Failed.  Can you help me? | @745101 Hi there! First off welcome to the Magenta family! My name is Alana and I will be glad to help. Please complete the link and send me a DM once completed and I'll get you fixed up. Thanks *AlanaB"
"@115911  @117176 Tell me how many more lies I have to hear before I receive my $850 refund, On 2 ocassions now you have stated you sent out two visa gifts cards with that amounts IT IS DAY 42 and I have yet to receive either one, what does 5-10 business days really mean? | @128154 Hey Hector! I want to make sure we're taking complete care of you. Send me a DM and we talk through this. *AmarizLugo"
@115913 should I️ send the recorded call from your office to one of those new channels that assists consumers? | @220002 @115913 Getting you the care you need is our priority. I just sent a DM your way and I look forward to helping you there shortly. *AlexGill
When @115911 has great unlimited pricing since @ATT and @115725 charge security deposits per line but the other two companies offer phones you want. | @196929 Thanks for the shout out! <3 *JohnKuhn
@119511 up your 22GB thresh hold to 32 GB or more and I’ll give @115911 back their phone. I’m sick as sh*t being stuck on T-Maybe Edge Ntwk @115913 | @530313 @115913 We want to make sure we explore every option to ensure you get the coverage you need. Send me a DM https://t.co/Nr93OTtXRx *TaylorBest
"@115911 where is your blackfriday ad can't find it anywhere | @745103 Hey Austin! Our #MagentaFriday offers are right on the ""holiday deals"" section of our website! Click this link for a list of all that we have to offer: https://t.co/SeQkwYA878 *BrittanyJones"
"@115911 screwed me pretty hard on my iPhone X preorder not once but three times. Uncarrier not so much. Should have stayed with @ATT | @745104 Whoa Richard, let's get to the bottom of this and turn it around! Send us a DM!! *KittyG"
@TMobileHelp why is it I get roughly  30mbps down speeds on LTE but you still throttle YouTube videos to 360-480p? It starts buffering when I do 720p or higher. It shouldn't be. Stop this. | @745106 I'd love to take a look at this with you! Meet me in DM to get started. :) https://t.co/5WTbYMDfLD *JordanNeuhauser
@115714 good service it’s nice | @745130 We appreciate your feedback! -AO
@115714 | @745132 Thanks for reaching out to us. How may I be of assistance to you today? -GT
"Hey @115714 you might want to work on your awful customer service reps in the stores. ESPECIALLY when the store manager is the worst | @745145 Oh wow! That type of feedback is very concerning. What's going on? Please send us a Direct Message, so that we can further assist you. -JE https://t.co/rMApsV8PQY"
@115913 how do I get out of my Verizon contract so I can get T-Mobile? | @745430 @115913 We'd love to have you on #TeamMagenta! Check out how you can get out here: https://t.co/D6OSuU463B *TaylorBest
@115911 @115913 are stores going to have the iPhone X in stock on Friday? 😁 | @530711 @115913 We recommend to check with your local store on Friday to see what inventory looks like! *TaylorBest
@TMobileHelp @115911 I just switched I get 0 service at my house and have to use Wi-Fi calling now this with good connection https://t.co/ea1Tjjf9eL | @745510 Let's get you fixed up ASAP. Send me a DM to get started by following this link.  https://t.co/bZG3n7w6ik *AdrianAlbright
"@115911 can you tell me why people, I don't know, keep getting calls from me when I haven't called them? https://t.co/Dv91PpBOFo | @745511 Hmm. It isn't a pocket dial, Anthony? DM us. We'll check it out. *GiselleM"
"So someone stole and used my @115911 rebate card. There needs to be a better system to deliver these cards. $750 worth, gone! #BOGO | @540779 Hey Andre, we definitely want to take a closer look at this. Please send us a DM so we can assist! *KittyG"
@115911 ship my phone bro! 🙏🏾 | @745512 Each order will ship in the order it was finalized. We know how excited you are for the X to arrive!! :) *MattHargleroad
"@sprintcare I need to discuss an issue with you guys ASAP. In regards to a business employee. | @124541 Hey Cory, thanks for reaching out. Please send us a Direct Message so we can further assist you. -KD"
"Ever get a 670$ month bill from @115714 for 2 phones with unlimited data? Good service 👍🏿 https://t.co/H3xdzTOVxp | @745531 Hey Masen, we'd like to help! Please DM us so we can review your account to better assist you. -SB"
"#sprint what the hell is this? My son called me from overseas and you charge me 90$ for the call which was not a collect call. Hell no | @745532 Hey there! Thanks for reaching out to us. Please send us a Direct Message, so that we can further assist you. -GT"
"@115913 need some help my man. I need details on switching from sprint | @476215 @115913 We can't wait until you're part of the #MagentaFamily, DM me with any questions https://t.co/Nr93OTtXRx *TaylorBest"
"@115913 please help me sir!!!

T-Mobile is treating like crap for nearly a whole year. My account says I cant do a bill 2 account...why? | @745565 @115913 My team and I are on standby ready to help, DM me https://t.co/Nr93OTtXRx *TaylorBest"
"Y’all don’t switch to @115911 lame no signal having plan. Stay w @att | @745566 Having strong connection is important to me, Jennifer. Let's take a closer look to see what happened. Send us a DM! *RickK"
"@115913 ordered my pixel 2 XL and gonna switch to T-Mobile. Unfortunate I'm only getting $325 and not $450 (half price as advertised!) | @745567 @115913 Promotions are my forte, DM me if you have questions https://t.co/Nr93OTtXRx *TaylorBest"
"@115913 @TMobileHelp i need to order an iphone x | @185048 @115913 I see your DM and will be responding momentarily, I appreciate your patience. *TaylorBest"
I knew @115911 & @TMobileHelp would do right by me! Thanks so much and #StayMagenta | @742013 It was our pleasure! #GoochybirdRocks *MarkMcLaughlin
Sameeee!!! @115714 https://t.co/Z6UaA2J2Ii | @745580 Hello Aleese we're sorry you feel this way. Please send us a DM so we can further assist. -GB
"@115714 network so fuckin trash. I gotta switch asap | @745632 Please send us a Direct Message, so that we can further assist you. -JE"
"@115714 | @745633 Hi there, is there anything we can assist you with today? What seems to be the issue? We'd be glad to assist. -BC"
"@115911 Is it common practice to try and steal from people who try your service? For a day!? | @465553 We only want to practice being the best magenta family, Spoopy. What's going on?! Send us a DM and let's chat/ *JeremyJ"
"@115913 what happened to the free stuff you promised you'd be giving away to your followers, you got my follow under false pretenses!! | @745704 @115913 Hi! Check out the T-Mobile Tuesdays app very week for all the great gifts and epic prizes! *AlissaFast"
I have better @115911 coverage in a tunnel under water than I do in the presidio outside. What gives @TMobileHelp ? | @121704 We'd love to make sure you are seeing #MagentaSpeeds! Please DM us here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann
@115911 Oreo update starts tomarrow is this true | @745705 Hey Elizabeth! Check out this link here for any software updates :)  https://t.co/Rr9gquqLgQ *ChanneyT
@115714 I am right across the street from one of your stores and I am not getting any reception. Sad! #myphoneisapaperweight https://t.co/gffzeK7b9W | @745745 Hi there! Let's check on that service for you. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F.
"@sprintcare 6 more months then may contract is over. | @745746 I would like to apologize for the delay. What seems to be the issue? Please send us a Direct Message, so that we can further assist you. -JD"
"Not sure why it is taking 24 hrs to transfer my #projectFi to #goovleVoice .. looks like I can't simply port from #projectFi to #sprint directly. I have to do this intermediate step which makes no sense. Why 24 hrs? I was having more expectations on @136221 @161472 | @374463 Hey there! Is there anything that I can assist you with at this time? If so please send us a Direct Message, so that we can further assist you. -JJ https://t.co/rMApsV8PQY"
"Tried to connect my @115714 account with my @115940 account, and it seems to have cancelled my Hulu account! WTF? | @381782 Good afternoon and I apologize for your experience.  By chance, did you receive the text message from us with the activation link? -Felicia R"
"Tried to connect my @115714 account with my @115940 account, and it seems to have cancelled my Hulu account! WTF? | @381782 A credit card should not have been required and Sprint has no way of cancelling your Hulu account - even after signing up through us.  Signing up0 via Sprint, the following should have occurred: -Felicia R"
"@TMobileHelp for the limited-time offer on the iPhone X, the down payment for the 64GB is $279.99 what's the down payment for the 256GB one? | @451390 Hey Nabil!!! Glad to hear from you. Send us a PM and we can chat about that. *TerassaT"
"If my phone is off tomorrow because the automated system is dumb as hell im going to go offfffffff @115911  😤 | @418870 Let's double check to make sure everything is properly set, Geminy. Send us a DM! *RickK"
"My cellular service is #sprint.com | @745765 Hi, we definitely want to work with you on this. How long have you been experiencing this issue? -AA"
@115714 | @745767 Hello there! Is there anything we can assist you with? -JR
@115714 | @745768 Hello there!  Do you have any concerns or queries you'd like for us to address for you? -JR
"@717735 @195416 @sprintcare  horrible speeds everyday but keep being told nothing wrong with network in Camdenton, MO https://t.co/P7vPVoV5RT | @745782 @717735 @195416 Rickie there is normal coverage activity in the area. Have you done any troubleshooting steps? If not can you provide the make and model of your device? I will like to do a PRL update to it. -ES"
Needing some @115911 help here. | @745827 We've got your back Kier! What's going on? Shoot us a DM with the details :) *KittyG
@TMobileHelp @115913 wow. Was just told one of my iPhone X orders was cancelled!! | @119924 @115913 Oh no! That's not what I want for you at all! Let's check this out! Send us a DM https://t.co/3sF8qpf2nx *AlissaFast
"My #opensignal TRUE Speed Test on #Sprint 4G | @745838 Hi there! How can we assist? Are you having network issues? Please let us know, in order for us to further assist you. -AA"
@115714 sprint the best network!!! | @745839 We're happy to see that you're enjoying our service! -CW
@115714 will go to Cherokee village with my Jeep Cherokee. | @745840 Thank you for participating! Sprint#JustForYou -AJS
"The day I leave @115714 will be the best day of my life!!!!! | @446458 Hey there, sorry u feel this way. We wish you would give us a chance to change that perspective. How can we help? -DE"
"@115913 @115911 Really sad, no thanksgiving deals for me because I was your customer when you were an #uncarrier. It sucks that there are no deals for someone who is not on unlimited plans. | @745856 @115913 Hey! I'd love for you to get in on this deal and make sure you're on the best plan for your budget and your usage. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"Beware @144529 app. They accessed my #AndroidPay acct without asking my consent & the @115911 Wonder promo didn't work. @tmobilehelp | @745857 Oh no, that's not good to hear. Let's have a look at taht. Meet me in DM  https://t.co/xKtJVNqc2V *RyanCulpepper"
"@115913 did #TMobile lie about helping #HurricaneHarvey victims? | @220002 @115913 We are here for you every step of the way, Kimberlyn. I'll meet you back in DM, ASAP. *AlexGill"
"@115911  really..? #magenta you owe me $15. You already removed my veterans discount without notice. I know your competition is non-exsistant as the... Un-carrier.. But come on. https://t.co/IaTD5b8RAM | @514350 Hey Michael, let's take a closer look at this for you! Send us a DM! *KittyG"
@TMobileHelp ...anything for me!! Stop calling me I am done with you! | @438385 We are here for you! Send us over a DM so we can work together on this! https://t.co/Qz0L1xpZB7 *MikePerez
"@TMobileHelp | @529522 Hello Frank!  I see we have a DM from you, I will see you over there right away to make sure your bill is what it should be! https://t.co/HxATIJF0QV *KevinGray"
"@TMobileHelp I just saw the new BOGO offer from @115911 , Was wondering if my rate plan qualifies for the offer. or is it available only for T-mobile one plan. | @745860 Hey!  Send us a DM and we can take a look at your eligibility.  https://t.co/WZM6cbcgHU *JonPorter"
"@TMobileHelp ready to switch from ATT. How does the B1G1 IPhone 8 deal work? Want to finance, not pay up front. When do I get the MasterCard? Any other up front fees? Thx | @570142 Hey friend! These BOGO deals are sweet, right?? I am so stoked to get hooked up with a sweet iPhone. Toss me over a DM, lets chat! :) https://t.co/F1LcvbHvWu *DevynGalligher"
"@115911 haven’t heard anything about my iPhone X preorder ? Can you look into it | @433392 We sure can, Rafael! send us a DM, and we'd be happy to assist! *KellenF"
@115911 I got this message for my iPhone x’s. Called UPS and they say they haven’t received the phones at all yet. What’s going on? https://t.co/nbElLUnaMM | @454591 Let's check into this for you. Send us a DM for assistance. *JasmineS
"nice try , but i heard yall trash , i'll stick with @115911  for now ✌ https://t.co/3EirBrm0mS | @745881 You know we got your back Kenny! Send us a DM and we'll check out your data and see what's up! *KittyG"
"@115911 I'm very upset with the way your company handles complaints and situations. Would never have expected  that from you. #timeforanewcarrier | @745883 We want you to have the best experience with us, Sabrina. Send us a DM and let us know what happened. We're here for you. *RickK"
"Hey @sprintcare, still waiting for that support call recording review you promised in 10 business days. 15 business days and counting... | @745900 We understand how this can make you feel. Please send us a DM so we can further assist. -GB"
@115714 you guys playing | @745901 Hi there! Thank you for reaching out to us. How can we be of service tonight? -AJS
"@115714 so in another 6 months , Sprint managed to mess up my billing again, How long will it take to fix it | @263043 Hello we will contact you shortly."
"@115911 I live in LA next to Dodger stadium and have 1 bar to zero service at home, what are my options? I don't want to leave you guys :( | @551820 Send us a DM and we'll see what we can do to ensure you're getting the best experience with us, Tristan! <3 *ChanneyT"
"@115911 Customer service after hours is a joke 😷 | @745949 Send us a DM and let us know what you need assistance with, Ashslon! We're here for you! *ChanneyT"
@TMobileHelp @115911 I ordered iPhoneX T-Mobile carrier from Apple website. Can you expedite the process please? | @432281 Hi Nishant! We are just as excited as you are.  Send us a DM so we can chat :)! *PennyC
"@115911 I have 5 lines, can I have my credit amount raised? Same credit amount for 7yrs‼️ Phones are almost $1000. So Disappointed 😫 | @745950 Let's take a look into this for you Lory. Send us a DM for assistance. *JasmineS"
"@115911 slows down your data speed jeez its slower than third world internet connections.. | @745990 Slow speeds are no fun so I hear ya, John. DM us here so we can look into your account and connection with you. *BlakeT"
"Yo wtf is up with @115911 & @116136 rn 😤 | @745991 Is something going on with your connection, Oscar? We're here for ya! DM us here so we can help out. *BlakeT"
"@115911 I need some help please | @745992 We got you, Jay! Hit us through DM with what we can do for you today. *JPL"
"I’m paying 120 a month for @115911 slow ass. If I switch back to @ATT they better sponsor me. | @745993 Slow speeds are no fun so I'd love to look into your connection with you, Andy. DM us here so we can help out! *BlakeT"
"@115714 | @746000 Hey there! Are you in need of assistance? If so, please let us know. - RC"
"@115911 why is your webpage so difficult to navigate. Just trying to see prices for a mobile hotspot and can't even do that smh! | @746029 We got your back, Jorge! Do you need unlimited? Send us a DM and we can provide you all your options. *TarynS"
"@115714 can I have another entry for the contest? | @122641 Hey there, how many times have you tried entering? Please DM us to further assist! - AW"
"@115714 | @746035 Hi, how can we assist you today? -RA"
"@sprintcare Why is there no chat icon when I am on my laptop and logged in to my account? Says that it should be there on the left but no. | @746037 Hi, we will be happy to assist you here. Please send us a DM so that we can further assist you. -RA"
@115714  I love sprint been with you since 2006 | @746038 We're happy to have you with our Sprint family. - NR
"@115714 is hands down the worst company ever. Internet is slow as hell.
@115725 was expensive as hell but worth it 😡 | @746039 Hi! Do you need help? Please, follow us and DM us so that we can further assist you. We're glad to help. -IG"
@115911 I get 0-1 bars of service in the 93041 zip code via @188045 | @746079 Let's take a closer look to see what's happening in your area. Send us a DM so we can get to the bottom of this. *RickK
"Why are my mobile soeeds suddenly way slower, but Speedtest says they're as good as before? @TMobileHelp https://t.co/4PkziGdP0A | @746080 I appreciate the tweet! DM me https://t.co/tCo20jmsK2 & I'll make sure you're up an running with your data. *JelisaAbregano"
@TMobileHelp my phone says i have lte data but nothing will load. That's a little irritating | @247899 Yikes! We can't have this going on! Send us over a DM so we can chat! https://t.co/Qz0L1xpZB7 *MikePerez
@TMobileHelp can you check why an addr shows coverage on map but I’ve never had signal there? I think it’s 700mhz but phone supports it. | @427312 We don't want you going disconnected! Shoot us a DM so we can dive into this location more! https://t.co/Qz0L1xpZB7 *MikePerez
"@115714 | @746093 Hi, how can we assist you today? -RA"
"If I don't see @115714 taking my plight seriously this complaint will go beyond Twitter cuz apparently that's only time you companies act. | @746094 Hello! We know that this situation can be difficult for you. Let us help. Please, send us a DM. -CL https://t.co/rMApsV8PQY"
@115714 | @746095 Hey! Thanks for reaching out. What questions do you have? -LR
I would cruise all day with a Jeep and go road trips @115714 | @746096 Hey how can we assist you today? - NR
@115714 extra frustrated at the company. Even trying to switch is a task smh🤦🏽‍♀️ | @746097 Hey! What type of inconveniences are you experiencing at the moment? Let us know. - DB
"*SIDE NOTE* Dear @115911 thanks for offering AppleCare plus when i bought my phone. NOT! Now i gotta cough up $200 to fix my screen | @746182 That certainly is a lot of money, so I get how you're feeling. We can check out all your options if you send us a DM. *JPL"
"@115911 why do I get this every time I use the Tmobile app? https://t.co/Nu5vuK70I5 | @335422 We gotta get you access to the App so you can manage your acct. Shoot me a DM, and I'll get you squared away. *JPL"
@115911 your service sucks it use to be just at home...now it’s everywhere. Imma switch to @126302 | @746183 Oh dang! Where are you located? DM us with more info and we'll take a closer look at your coverage ASAP. *ValerieP
@TMobileHelp am I not able to pre-order multiple iPhone X's using the online trade in deal? when I select my other devices it gives an error | @746240 Hey! Send us on a DM and Let's get started! *KatGrisham
"@115911 y'all are a horrible service that employs liars and swindlers, there's a special place in hell for service companies like you | @746280 Whoa Ike, what's going on? DM us the details, we want to turn this around! *KittyG"
@115911 is fucking trash dude | @746281 Yikes! What's making you feel this way? DM us with more info and we'll be happy to assist you. We've got your back. *ValerieP
@115714 | @746289 Hey! Hope you’re doing well today. How can I help? -LR
"I pray my #iPhoneX doesn’t have the coverage issues my old iPhone has. Sitting next to #Android the #iphone has 1 bar, Android 5 w/@115911 | @455494 I sure hope so too! We're here for you if you need help with coverage, too! https://t.co/iq4B8dCJFx *JessicaBrenhaug"
"Y'all service so fuckin horrrible @115911 | @746336 Oh no! No service is no fun so I hear ya, Mitchell. DM us here so we can look into your connection with you. *BlakeT"
@115714 my phone has been saying “searching” since yesterday I cant make calls or receive text messages unless there iMessage I need answers https://t.co/NSXjCXkMoE | @746513 Hi there! We would like to assist you with that issue. Follow us at @sprintcare and send us a Direct Message for further assistance. -DG
"I need return this iPhone 8, I need my seven back smh @115714 | @346547 Hi Mr. Tyler:
We'd be glad to help. Please, follow us and send us a private message so that we can give you details. -IG"
"@TMobileHelp does the $0 down for all promo apply to iPhone X? | @118401 Good evening, I have pulled up the account and at this time I am showing that the iPhone X will require a down payment of $279.99 for the 64GB device. *KendraA"
"@TMobileHelp Been on xferred 4 times, on hold again, been on the line 40 mins trying to cancel out this account. Keep getting transferred to representatives, none of whom can help me. | @340608 That's so many holds! Here on twitter and DM, there is no hold on the phone. Send us a DM and let's go over the playlist for the account, Mark! https://t.co/dPHUAru2pc *MikeVance"
"@TMobileHelp ryanculpepper, go ahead and DM me | @745857 Hey Jeff! We're happy to check into this for you, send me a DM https://t.co/9IUH5Nit1g for assistance. Thanks! *AmberSellers"
"@TMobileHelp @115911 @139105 has great deals on new phones. But I'm an existing customer with no way to take advantage. I need 1 or 2 phones. I just added a second line (no deal) and don't need a third. In order to get a deal, I have to add a third line I won't use. Help! | @524231 Existing customers are able to take advantage of well as long as the requirements are met! DM us so we can go over things in more detail! https://t.co/Qz0L1xpZB7 *MikePerez"
"@115913 Would you consider this satisfactory customer service?

https://t.co/T60zFVp1tk | @746688 @115913 It sounds like this has been a long journey and I want to help you end the quest. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson"
"@TMobileHelp if we take advantage of the IPhone bogo, do we still qualify for the new IPhone upgrade program? | @746689 Hey!! Yes, you sure can! :) Send me a DM here: https://t.co/J6BRlk7L5s, and we can go over all of your details! *LaurenWalker"
"Yo @115911 why tf would y’all buy that new bandwith??? Fix my LTE | @746690 Hey Theós, let's check this out for you. DM us. *JamieK"
"@115913 Hey John, Ive been with TMobile for 10 years now and can't get my bill to around $35 per month.  No one can help, can you? 8432985794 | @746691 @115913 Thanks for reaching out about your billing. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
"After being with @115714 for over 10 years, I will be canceling with them. In the last few months I've been lied to by store employees and customer services reps, And just mishandled as a customer. 
I can not now or again in the future recommend them or their business. | @746754 We would be happy to look into this and see how we can help. Please Dm us your contact info and allow us the opportunity to help."
"@116447 https://t.co/YsYECauH7o offered the iPhone 8 @ $1.38 for 2 lines on 11/10. Offer not being honored, see photo for proof. Customer service did not help. Long term customers pissed. https://t.co/UWt1EGDcQw | @746755 Team @116447 is here to help. Please send us a DM with your contact information."
"Getting real tired of your cold molasses data speeds @115714. Ain’t no reason for anything but good speeds almost anywhere these days. Continuing to rethink phone upgrades I want to do 😕 | @643457 This situation concerns us. Please, feel free to send us a Direct Message, so that we can further assist you. - FS"
"Man @115714 just told me I didn't pay them and I'm looking right at the bank statement. Like right at it. | @312549 Send us a DM with your phone number or one of your preference, your time zone and the best time frame for you to receive a call from us in order to transfer you to the Fraud Department for a resolution. - CE"
I hate @115714 y’all are way too expensive and stay ripping people off 😡😤 | @746756 Hey! Hope you’re doing well today. What's making you feel this way about us? - AP
"Dear @115714 ...T-mobile has free Netflix & T-mobile Tuesday’s, AT&T has free direct tv for life. So wth do y’all have to offer because it damn sure isn’t good service .... https://t.co/5C2H3RFg90 | @746757 Hi there! We have a new offer on Hulu for our customers. Take a look using this link trough our Sprint Website: https://t.co/s49PBILQbl - CE"
"@sprintcare Currently having worst customer service experience ever! Live in Kansas City. Now on my 3rd tech person. No one's got a clue! | @466587 Hello Angela, what's going on and how may we help you?"
"So @115714 let 1 of their employees buy phones on my account and now they keep trying to charge me the fees. | @312549 Hi there! We review previous conversations, and we'd like to know if your case was addressed and you got in touch with our Fraud Department? - CE"
@115913 I've been with T-mobile for 16 years now that's loyalty how can I get Netflix w/o switching my plan? | @747013 @115913 Let's take a peek at your plan and what options we have to help with this. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
@TMobileHelp Can you help me find out what the stock situation is on the iPhone X? | @747014 We would love to go over the options to get an iPhone X. Can you send us a DM so we can get you those details? https://t.co/IUIA5vQSHC *MattHargleroad
"Look at that #tmobile fast network. You guys suck @TMobileHelp @115911 https://t.co/zNb18ObSeT | @580654 I see your DM, and will respond shortly! Thanks! :) https://t.co/zXrDYDCnIa *Bridget Wren"
"@TMobileHelp Could you assist? I haven’t received the visa card via mail that I need to pay off my BOGO Note 8. I preordered this thing back in Sept. | @747015 Hey David, I'd be happy to help you out! Please send me a DM https://t.co/9IUH5Nit1g to get started. I look forward to getting your resolution :) *AmberSellers"
"@TMobileHelp I purchased a pixel 2 from Verizon during pre-order and when I went to activate 2 lines today, I was told that the promo ended and I had to have activated before end of promo. Now I'm stuck staying with Verizon. Can you please help? | @747017 The Pixel 2 works best on America's 4G LTE network! #Uncarrier We’d be more than willing to help you #GetOutOfTheRed! Shoot us a DM so we get started. *MarissaChavez"
"@TMobileHelp always having issue with the payment being processed on time, this is the 2nd time. What is happening? | @747018 Oh wow, sounds like a job for T-Force! We've got you covered! Shoot me a DM and let's get this figured out! https://t.co/99Z9nj0518 *RyanMitchener"
"@115911 @TMobileHelp Appalling behavior @ store ! Helpless Customer service ! Store cant release my warranty exchange phone! Flying tonight without a phone! T-mobile folks very well aware of the situation! Time to switch 
Hope I don't get lost | @747019 Bad experience? Not on my watch! Don't worry, T-Force has your back! DM me and we'll get this all sorted! https://t.co/99Z9nj0518 *RyanMitchener"
"@TMobileHelp just wondering what makes you qualify for the Pixel deal! Sent you a DM! | @747910 Hi, we'd love to help with this. For security, can you DM us as we may ask questions pertaining to your account? Thank you :) *ChrisFuimaono"
Really @115911 im trying to get a damn phone and you guys are playing games!!!! https://t.co/aZIiTfQ64L | @188738 Hey babes! Let's make sure you're able to upgrade! Send us a DM so we can walk you through the steps. *TarynS
"@115911 I need your assistance | @334427 What's going on, Iris? 😘 Send us a DM, so we can help ya out. *TarynS"
"@115911 I m having major issues w my prepaid sim. No data. Impossible to drive my rental without gps and data. Horrible experience . Customer.service no help. | @748252 Wow, that's never a good way to experience your vacation. We want to make sure you hit all the hot spots! Dm me up and lets chat about your data. https://t.co/cYAShZx2fF *PoxMaphixat"
"Dear @115911,
Will you have any black friday phone sales for EXISTING customers? #MommaNeedsANewPhone #NotANewPhoneLine | @265885 Dear Susan,
You already know we have promos for everyone! 😘😘 Send us a DM, so we can take a look at your options.  #TreatYourself #YouDeserveIt *TarynS"
"@115911  @TMobileHelp  that moment when you guys delete the number ive been using for almost 20 years without asking. | @594251 We need to look into this right away, send us a DM so we can sort this out! https://t.co/xaT8QuZFeS *SidneyNorton"
"I still cannot process what just happened.  Customer care Rep from T-Mobile just yelled at me, cussed me out and hung up on me... @115911 wow. | @748255 Thanks for reaching out about this, Kim. Can you please DM us here with some details so we can help out? Thank you so much! *BlakeT"
"@115911 why is my connection cutting in and out?! I can’t even see my bill summary on the app 😒 | @748256 That doesn't sound fun, Chelsea! We'll get this figured out for you. DM us here so we can help out. *BlakeT"
@115911 Need to unlock iPhone X to use in India. Called yesterday and spoke to rep- no email yet from T-mobile on instructions.Thanks | @748258 We can definitely check up on your unlock status to see where it stands. Send us a DM so we can take a closer look! *HeatherSaenz
"Actually what’s better than one iPhone 8 is (but not limited to):
- An iPhone 8+
- An iPhone X
@191435’s tweets
- @137524’s Roadster 2.0
- Ignore the top: it’s actually anything @6000 related
- Black Friday Deals
- Christmas &
- Any cell service other than @115911 https://t.co/eiCk3Uvy77 | @748259 Well, that was unexpected. Why's that, Sai? *TarynS"
"Can’t download anything but MAN CAN I UPLOAD FAST!!! Thanks @115911 @115913 
#boo #tmobilesucks https://t.co/6TCcvPv2KR | @277125 @115913 Tyler, we're absolutely here for you and ready to help. When you're ready, shoot us a DM, so my team can tackle these concerns. Thank you! https://t.co/ZxXpYRedaq *NicholasTomchik"
"@115911 saw BOGO iphone 8S but required new line? any promotion for long time T-mobile customer? | @748260 Hi Taejun! For the BOGO, you would need to add a line and be on T-Mobile ONE plan! Send us a DM and we can take a look at your options. *TarynS"
Are you gonna answer my Question @TMobileHelp @115911 | @748263 Our apologies for the wait! Let's continue in the DM.  See you there. *PhungDao
"Are you shopping at the Citadel Mall and want to use your data to post a pic or Snap a cool photo? Tough luck if you have @115911 @115913 
#boo #tmobilesucks #slowestdatainthenation @118156 @11214 @2601 @TMobileHelp @128836 @162861 @30158 https://t.co/9KXPlc4yeK | @277125 @115913 We're dedicated to addressing and resolving these concerns, Tyler. We're going to reach out via DM, so we can assist. Thanks! https://t.co/ZxXpYRedaq *NicholasTomchik"
"@TMobileHelp I would like to know what offers I have available | @748264 Sweet! Love to help! Please use the following link to send me a DM! 
https://t.co/XCjbelq2mw *LisaMarieArnold"
"@115913 @TMobileHelp tmobile basically told me to cancel the existing service either 1) go to sprint 2) sign up again with tmobile to get a better. which one should i choose? | @362519 @115913 I does look like we had a bit of a miscommunication, but I am so glad we worked it out. Thanks again! *ZachRicketts"
"@115913 @TMobileHelp Thanks Zach Ricketts for telling me to cancel my tmobile service. Today tmobile stated that loyalty means nothing. AT tmobile, nothing is more important than getting new customers. | @362519 @115913 Your loyalty means everything, and I am so happy you gave me the chance to find a solution for you! *ZachRicketts"
"Still shitty service @TMobileHelp @30158 @115913 in LOS ANGELES. #tmobilesucks https://t.co/KhRWi9XPnh | @277125 @115913 We'd love to get to the bottom of this and make sure you have the best service, Tyler. Please DM me! https://t.co/ZxXpYRedaq *NicholasTomchik"
"@TMobileHelp i am hoping you guys could help a loyal customer like myself get in on the note 8 bogo deal.  I'm currently a simple choice 10gb, upgraded to unlimited for 2017, but was told i dont qualify.  Please let me know if you guys can help me with this. | @748265 We LOVE our loyal customers! DM me so to check out what we Can do to get you in on this sweet offer, together :) https://t.co/jPSwKnAg0l See you there! *HarleySumida"
"Wow @TMobileHelp @115911 @115913 great job! Crappy service in the tiny rural town of LOS ANGELES!!!!!! What a joke. #boo #shame #tmobilesucks @118156 @162861 @128836 @2601 @30158 @11214 https://t.co/dPhxV0PNj1 | @277125 @115913 Hey, Tyler! Let's make sure you're getting the best service possible! Please DM me, so my team can dive into this and address these concerns. https://t.co/ZxXpYRedaq *NicholasTomchik"
@115913 @TMobileHelp Thanks Zach Ricketts for telling me to cancel my tmobile service. Today tmobile stated that loyalty means nothing. Edging me to cancel my service is the goal of your service tonight. | @362519 @115913 I am happy we were able to clear everything up and find a great resolution. Thanks for your continued loyalty! *ZachRicketts
"@115913 @TMobileHelp here we go, they provided me with the cancellation disclosure, but my business is not valued anything https://t.co/kLjW8aTr6G. it has been a fun 10 years. but thanks for pushing me to cancel/ | @362519 @115913 I do hope our solution will keep you for another 10 years. Thanks again. *ZachRicketts"
"Fam! This happened to me! I didn’t even have my credit card on file. Scammy @115911 https://t.co/C8WXi8duO3 | @748266 Woah, we take these things seriously, Cain! Send us a DM so we can take a look into this for you. 💘 *TarynS"
@TMobileHelp will there be black Friday deals being released? | @157326 Yes! They're already here! woo hoo! https://t.co/aIZPWLwowe *PhungDao
"@115913 @TMobileHelp Thanks ZachRicketts for telling me to cancel my tmobile service. Today tmobile stated that loyalty means nothing. | @362519 @115913 I do believe there was a bit of a misunderstanding. We would never recommend that, but I am sure glad we came to a solution! *ZachRicketts"
"How can I check what deals I'm eligible for @TMobileHelp, thinking of getting a new phone tomorrow | @748264 I love a great deal too!!! Hit us up with a DM and we can help ya out! *LisaMarieArnold"
"@115911 can we please have customer service positions created in America. Language barriers are beyond frustrating especially when the rep doesn't listen... please and thank you. | @241653 We have something even better, Vanessa! You can easily send us a DM right here and have the convenience of getting assistance at your fingertips 💘 *TarynS"
"Hey @115911, if yet gonna throttle my data every 4th week, maybe let me have enough so I can get a @115879 home so I'm not stuck in a bus station for the night?

You fucks. | @306543 Let's make sure you're not stuck being bus-y at the station, Tony! Send us a DM so we can take a look at your plan. *TarynS"
"Am actually going to a @115725 store tomorrow because of the incompetent Support / follow up from @115911, sprint or whoever and my fraudulent carrier @ATT @117735 | @585931 We're still waiting in the DMs! If you're unable to meet us there, you can check out coverage at https://t.co/7Ki780C2ND
https://t.co/iUlnGXy3Ha ⬅click here to DM *VinnyFrancisco"
"@115913 you might as well get rid of those marketing reps they just make it worse. I have tried for months to get this fixed. The just keep adding fees and no one will credit because service didn’t work. When we asked to stop they charged us instead of credit sml clms coming | @139905 @115913 Hello Mark! I'm sad to hear that you've been working on this so long and I'd love to help. Please send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@115913 I’ve been a T-Mobile customer since like 2008, can you hook me up with a deal on the new iPhone? 😇🙏🏼 | @748268 @115913 Hey, Candace! Thanks for that STELLAR loyalty! Check out our latest deals, here: https://t.co/aIZPWLwowe. Feel free to DM us, if you have any questions. *NicholasTomchik"
"Lord, @TMobileHelp is there anything you can do to improve service in the mission area of San Francisco? | @748269 I 💗💗💗 SF!!!  Send me a DM 📧📧📧 by clicking my pic so I can take a look plz!  https://t.co/mn6KTF2tgi *RayNg"
@115911 why can't I send or receive sms pics it been 2 days like this 😠 | @748270 Let's get this figured out Dorian! Send us a DM and we can help! *KittyG
"@115913 @TMobileHelp new customer = no need to trade in iphones. new customer = better deal. new customer= tmobile's everything. | @362519 @115913 You are a valued customer, and I would love to continue working with you in DM. I'll see you back there. *ZachRicketts"
".@115913 2hrs + chatting via FB messenger with your team and they say I need to go to a @115911 store. Waste of my Saturday night waiting for their responses. #FAIL | @599479 @115913 My team and I are on standby ready to help, Jimmy. DM me and we'll get started https://t.co/Nr93OTtXRx *TaylorBest"
"@115913 what gives? I use my mobile plan exclusively to save internet costs. Now I’m throttled to nothing https://t.co/VeTkY8RZqp | @380889 @115913 Hey, Chris! We want you to be getting the best speeds possible! Please DM me, so my team can take a look. https://t.co/ZxXpYRedaq *NicholasTomchik"
"@115913 @TMobileHelp unresolved, unresponsive, and unable to provide the same deal. #loyaltymeannothing | @362519 @115913 Please meet me back in DM, we'll discuss all of your options. *ZachRicketts"
"@TMobileHelp yeaaaah. Couldn’t actually get your coverage link to load.  I need reliable service at 35 Black Rock Rd, Warwick NY 10990. Doable? Thanks. | @585931 Aloha Ash! I'd love to look into coverage in your area! Send me a DM! https://t.co/iUlnGXy3Ha *VinnyFrancisco"
"When you have @115911 in hawaii https://t.co/mYtEHg8RDi | @748271 Send us a DM where this is happening, and we can make sure you have the best speeds all over the island. *TarynS"
"@115913 @TMobileHelp is with tmobile for 10 years, not is the time to jump ship because they give better deals to new customers than loyal customers. @115714 would be able to pay off the remaining iphone installments. in shock with how bad the deal i signed up with tmobile. | @362519 @115913 Please meet me back in DM. I am here to help you. *ZachRicketts"
"@115911 Please,I have an issue and need a contact email 
Thanks. | @748274 Hey there! We'd love to assist. We've got your PM and will follow up shortly. *KeithM"
"@115913 don’t you think they would try something new if after two years it don’t work and we want to buy American   American company’s don’t give good product or service they ignore you but they keep taking your money | @748275 @115913 It is very important to me that you get the support that you need, and I am here to help. I will see you in DM shortly. *AdrenaBentley"
"@115911 that totally would have rocked and sold me if not for the 90 Second load time of this: @119736 complaint time? https://t.co/qHazjgQVm9 | @585931 Aw, let's make the decision as easy as possible for you, Ash! Let us know where you're at through DM and we can look that up for you! *TarynS"
"@115911 So I want to change my family plan back to an individual plan (since no one is helping cover the cost) Would that count as a cancellation of the entire family plan? Would I have to pay the entire EIP balance of my device if I switch back to an individual line | @748277 I've been there before, James. Any line that you cancel, the EIP balance would become due on the next bill. Shoot us a DM, if you want to discuss the details. *JPL"
"@115911 @115913 Thanks to your really shitty customer service i have cancelled my iPhone X order and digits additional line. If it wasn't for your great roaming plan it would have  been the whole lot! | @748278 @115913 Hey, Clinton! We're truly sorry to hear this & are here to address any unresolved concerns. Feel free to DM us! https://t.co/ZxXpYRedaq *NicholasTomchik"
@115911 I'm so bummed! I've been a customer for years & my new house is in a dead zone. Meanwhile 3 houses away has 4 bars. How can I get help for this? TY! | @748279 We can totally help Karen! Send us a DM and we'll get you on the info on in-home coverage devices!! *KittyG
"@TMobileHelp something going on in Houston today with network? Very slowly DL/UL rates in normally speedy areas | @330219 Yikes, Javid! Likes check those speeds out! Shoot me a DM here https://t.co/QHDTFHxSPu and let me know what address you're at out there so we can check things out! Thank you! *KrystnYogi"
"@300717 my lg g4 is dead, will my phone be replaced or something since @115911 didn't care about it? | @263225 Whoa. We absolutely do care, Hassani. I rely on my phone to get me through all the time. We'd like to assist in getting you into a new device. DM us so we can check into the issue and options. *KeithM"
"@115911 we changed 10days back to T mobile network..after that you released BOGO offer. I checked with the store people for this offer but they didn’t accept because i need to add new line.Can you help in any way that you can assist us in this regard...for existing customers???? | @748280 Hey Avi, let's take a look at options for you! Send us a DM so we can chat :) *KittyG"
"@115911 could you please please PLEASE work on bettering the service out by @102475 . We were dying out there today. | @748281 We just want you to really experience life in the middle ages Jenni! (jk though, send us a DM with the zip code and we'll get to the bottom of this!) *KittyG"
"@115913 @TMobileHelp i want to cancel the service, because the iphone x promo was really bad. i need to return those phones. | @362519 @115913 Hey! We'd love to chat with you & get these concerns resolved. We're all about turning your experience around! Please DM us, so we can assist. https://t.co/ZxXpYRedaq *NicholasTomchik"
Thanks for the @748283 tickets @115911. Cried 5 times. 6 stars! #TMobileWingman #TMobileTuesdays | @748282 Woohoo! Glad it worked out! Sounds like an AMAZING time! #TMobileTuesdays! *DannyHarvey
I done @TMobileHelp with your #uncarrier bullshit. | @371295 Aloha! Those are some strong words there! Let's work this out! Shoot me a DM and I'll help https://t.co/dzjAJQ2bkx *SoRaYi
@TMobileHelp I love T-Mobile | @121074 We love you too! <3 :) My name is Rose! DM me if you have any questions! :) https://t.co/LNUbmWfmEy *RoseAdams
"@115911, this made me sad https://t.co/mzRPmL4JoA | @380879 This makes us sad too Bryce 😢 Send us a DM so we can get this straightened out! *KittyG"
"@115911 on your EIP support page states to call 1800-897-9337 to cancel, but when I called that number I got a automated message with non stop ads. What's up with that? | @748285 Whoa! What's going on, Wei? We certainly don't want to see you go. DM us and let us know what we can do to turn this around. *JPL"
Why are @115714 sms going through at 70 characters a message instead of 160?!? No emojis involved either. Fix it cause this is absolute garbage. | @748692 Hey CK! It sounds like your phone is now sending messages in the Unicode UTF-16 character set instead of the GSM character set. UTF-16 limits you to 70 characters per message instead of the 160 for GSM because it uses more space for each character. -AC
"Why are @115714 sms going through at 70 characters a message instead of 160?!? No emojis involved either. Fix it cause this is absolute garbage. | @748692 letters, numbers, a few upper-case Greek letters, and a selection of common accented characters and punctuation (https://t.co/pXNzQfHNzA). If you've used anything else your phone will have switched to UTf-16 and hence reduced the number of characters per text. (2/2) -AC"
Why are @115714 sms going through at 70 characters a message instead of 160?!? No emojis involved either. Fix it cause this is absolute garbage. | @748692 This can either be a phone setting - possibly related to changing the phone's language or locale settings - or it can be due to using characters that aren't in the GSM character set. The GSM character set includes upper and lower case English (1/2) -AC
@115714 why has my service been so ass today ?!?! Kissimmee / Orlando Area | @398761 Hi! We would like to analyze your area. In order for us to do it. Please follow us and send us a Direct Message. -AM.
"I just want to know what NYC (Manhattan) @115714 store has the space gray iPhone X 256gb in stock #help #upgradetime | @748693 Hi there! Please follow the link below: https://t.co/cj6DFeSaGj  to locate the store closest to your location. Here’s you will be able to find the address, working hours and telephone number, so they can provide you with information you need. - JL https://t.co/rMApsV8PQY"
"@115714 good speed bad coverage 😡😡. Step it up https://t.co/idcdVnMYvU | @748694 Hi there! We saw your Tweet and we would like to help. Please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
"@sprintcare what is up with the network in Dallas? This shit sucks🚮 | @748695 Hey! This is concerning. Please, send us a DM so that we can further assist you. -JA."
"Ok, gave @115714 a try. It sucks, reception and everything. I'm sorry I betrayed you @115911, going back to you real soon | @748696 Hi! We saw your comment and this is concerning to us. You are an important part of our Sprint Family, as a company we value each one of our customers and you are not the exception that's why we would like to resolve this for you. Please send us a DM to further assist you. -AM."
When we move home we are definitely getting rid of our @115714 plan. Outrageous prices and shitty service | @748699 Hi! We would like to assist you and provide you with the best resolution for your situation. Please send us a private message for us to further assist you. -FP.
"stupid @115714 voicemail app killing my battery even though i never use it. i keep killing it and it keeps restarting and sucking cpu. https://t.co/XkTBw4rQLv | @748700 Oh, I know how that can be! Is the software on your phone up to date? Is the Voicemail app up to date? -MP"
@115714 can you please get your software team working on the endless bugs that makes ordering a phone basically impossible. | @748701 At the time we are working to resolve every issue and be able to give you the best service we can provide. -FP.
"Goodbye @115714 it has been a long time coming. I travelled around today and actually had coverage for the first time in years. #byebye #yourcoveragesucks #your customerserviceisworse | @748702 Hey there! We would hate to lose you as a customer. Please, send us a DM so we can look into this for you. -MD https://t.co/rMApsVqrfy"
Sooooo @115714 I️ need some answers to whatever has been going on with my phone cause I’m sick of this shit https://t.co/7Ol3beqDbt | @748703 Hi there! How can we be of assistance? -GM.
"@sprintcare no signal in san pedro,ca | @748705 Hi there! We saw your Tweet and we would like to help. Please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
"I swear to God I should just learn @115714 representatives names because I spend 4 hours of my day each week having to deal with them anyways. I might end up breaking my phone before I even get the chance to properly use it. | @748706 Thanks for the information, and we do apologize for the inconvenience. Since the phone does not complete the 50 days with sprint the device could not be unlocked. These are the requirements for unlocking your device: https://t.co/0lrOQ5HL7P -FP."
"Holy shit @115714 has been so slow today I’m about to throw my phone in the toilet | @748707 We certainly want to get you the service you deserve! Please, send us a DM so that we can further assist you. -JA. https://t.co/rMApsV8PQY"
"@sprintcare trying to log in to make payment arrangement. This is all pops up. Customer service line no help either https://t.co/ijDsJdU7sq | @473607 Hi there! Please send us a Direct Message, so that we can further assist you. --RB"
#sprint I love you again. They went out of their way to make everything that happened to me right. Got to show love for that. #thankyou ❤️ | @466039 We are glad everything was resolved. Thank you for being part of the Sprint Family. :) -Y.F.
"Checkin if my @sprintcare plan qualifies for free @115940 | @239757 Hi! Thank you for reaching out to us. Please, send us a DM, so we can access your account to check if you qualify for it. -LR. https://t.co/rMApsV8PQY"
@115714 is the best thing yet | @748708 We appreciate you think that way about us.  We constantly strive for better service and coverage for our clients. Don't doubt to reach out to us if any question arises. -LR.
Seriously @115714 these network issues need to end or my bill needs to be credited I'm paying way too much for consistent outages https://t.co/VJVm7L69GM | @748709 Hey! Hope you’re doing well today. Let's check on that service for you. What's your zip code and nearest cross street of the location where you are experiencing issues the most? Please DM us the information. - AP
"@115714 , America’s most unreliable service provider. Hands down. | @444820 Hi there! We want to help. Please send us a Direct Message in order to further assist you. -Y.F."
"@sprintcare please help. My fiancée has been in your retail store for over 5 hours trying to get a new phone. She is at 5609 N Pennsylvania Ave, Oklahoma City, OK 73112. Obviously no one knows what they are doing there. This is ridiculous | @748711 Hello there! What is the issue that you're having to get the phone? Are you a current Sprint customer? -DM"
"@115714 need a tower out here in Argyle, NY !! 🤷🏽‍♀️😩 | @748712 Hey there! How can we help you today? -DM"
"@115714 yo I need more data | @748713 Hey! Hope you’re doing well today. You can add more data through https://t.co/0qT1rLBLtN : Sign in to your account, select the link for My data controls to access your data control panel and follow the steps. If further assistance is needed, let us know. - AP"
"@115714 What is wrong with your Internet ?? 2 days and none of my apps won't load. | @748714 Hello there! We would like to take a look into that matter. Please follow us at @sprintcare and send us a DM with more details of your issue, so we can further assist you. -DG"
"i hate sprint y’all cant do shit right @115714 | @748715 Why do you feel that way about us? Are you experiencing any issues with your account, bill or device? Please, allow us to assist you from here. Send us a DM with your inconvenience, and give us the opportunity to help you out from here. -LR. https://t.co/rMApsV8PQY"
"@sprintcare I am having trouble adding the Hulu offer to my account, any chance you can help me? | @125077 Hello there! We will be happy to assist you with the Hulu. Did you try to access to https://t.co/q3KFiJsGQi ? - RU"
what @115714 do now? | @748716 Hey! Hope you’re doing well. How can we help today? - AP
"Hey @126302 can you explain to me why I was refused a refund for a 5 day old phone that doesn't work??  So appalled with your customer service, I've been with you two years and you've lost a customer unless you can make this right. Going to @115714 on Monday. | @748717 It's a great time to switch to Sprint and save 50%! Visit https://t.co/E7BKALdZau  to see how much you'll save! -JE"
I’m tied of @115714 🤦🏾‍♂️ | @135780 Hey! Hope you’re doing well today. Allow us the chance to help. What's making you feel this way about us? - AP
I worked at a corp Sprint store. Co-workers called me old and a dumb blonde. I filed a complaint with he. Guess who got fired! Me. #sprint #metoo | @748719 We're so sorry to hear this! Please follow and DM us so we can further discuss this. -R.I.D
"Love when I'm ""roaming"" while at home. Thanks @115714. 
#myserviceblows
#goodthingitscheap
#syc | @748720 Hey there! We would like to take a look into your situation. Please send us a DM. -  EH https://t.co/rMApsV8PQY"
"@115714 why come I can’t get any good service in my house!??! Wtf am I paying y’all for?? | @748722 Hello! We would like to take a look into that matter. Please follow us at @sprintcare and send us a DM with more details of your issue, so we can properly assist you. -DG https://t.co/rMApsV8PQY"
"@115714 I have been with you for almost 8 years and all I have to say is: you're  🚮. I will be switching carriers in 2018. | @748724 Please send us a Direct Message, so that we can further assist you. -JE"
"Truly!! @115714 wyd :( we out here struggling https://t.co/noEahzitvC | @416024 Hello there, what's up? Please, tell us a bit more of what's going on. - FS"
"@sprintcare does the high speed global roaming pass have a data cap? Going to Canada soon, was curious | @749052 Once Sprint Global Roaming's high-speed data pass expires, it reverts to low roaming speed. Visit: https://t.co/7aTN3yAddq for details. -FG"
@115911 I have an issue with your service I am a valuable customer please help | @749546 We're here for you! Just send us a DM and we'll chat about whatever you need *ErikS
@TMobileHelp my iPhone has an estimated ship date of 11/2-11/3... Now will I receive the phone that day or will it be on next day air? | @427368 Great question! Toss me a long drive in the DM and let's take a look. :) https://t.co/dPHUAru2pc *MikeVance
@115714 | @750321 Glad to have you on board today. Let me know what questions you have. - LR
@115911 why my service going in and out and why am I not on LTE | @750345 Hmmm...let's take a look! Send us a DM and we'll make sure you can stay connected *ErikS
"@TMobileHelp I was told the $20 phone upgrade fee was going to be waived d/t site being down but I see I was still charged? | @399016 Hi Patrick, shoot me a DM https://t.co/zMHlDmwgGJ so we can check that out for you. I got you covered :) *VictorianLang"
@115714 enter me jeep | @750349 Hey how can we assist you? - NR
"@115913 y can’t I just pay $41/mo for iPhone X instead of $300 up front just to keep paying $30/mo like on my i7+. Other competitors are $41. I’m a jump on demand customer & for $330 up front, u can keep it. Feel free to write back & not online customer service | @750373 @115913 It's our goal to make sure we get you the right information when it comes to your upgrades and find the best solution that works for you. DM us so we can work out the details together. https://t.co/plE6XCdHhz *CharlesOpacki"
@115911 with it ? Me and my family are loyal and faithful customers ! We spend a lot of $$ wit you guys we need that wireless charger 😩😩 | @750374 Send a DM our way! We'll get a wireless charger sent your way immediately. 👍😊 *HeatherSaenz
"@115714, I found one of your customer’s phone.  If I drop it off at a retail location, would they be able to return it? | @750378 Would you like us to find the nearest Sprint to you? -RA"
"@115714, I found one of your customer’s phone.  If I drop it off at a retail location, would they be able to return it? | @750378 Hi, thank you for notifying us of this lost device. You can return the phone to any Sprint store. -RA"
@115911 is there an LTE outage in Manchester CT area due to the winds? HSPA+ works but no LTE on any of my devices. | @750407 Send us a DM with your zip code and we'll check out your areas coverage! *HeatherSaenz
"imma BEAT @115911 ass!!!!!!! Why S my service so damn slow !!!!!!!!! | @750408 👀 I'm with ya, Trey! We only want blazing fast #4GLTE data for you! Send us a DM, and we'd be happy to assist fam! *KellenF"
@115911 yall about to make me cuss | @750409 We don't want that! Send us a DM and let us know what's going on 💕 *TarynS
"@115911 How can upgrade my phone to the latest iPhone | @750444 Tons of ways! The app or https://t.co/zEmnBRekUB is easiest, or you can shoot us a DM and we can help here :) *KittyG"
"@TMobileHelp Facing Echo Problem on Samsung Galaxy S7 G930T.
@117159 | @325316 Oh wow, I  would like to talk further about this! Can you please DM me via this link https://t.co/A2kWVVGFXO. *JonathanMacInnes"
"@115911 #Thankenstein #contest https://t.co/A1dXfHHg0z | @410496 Great pic, thank you for sharing! :) Good luck in the contest! *EdBatangan"
iPhone X shipped and ready for release day!! Can’t wait. I’m hyped! Thanks @115911 🙏 https://t.co/moLLbQ8hTL | @451557 Thank YOU for being part of the #MagentaFam ❤️ Enjoy your new #iPhoneX buddy! https://t.co/HbdADi3eov *HumeiraPatel
"I need @115911  to give me an wireless charger ! | @750374 Let's get you one my friend! Just replied to your DM, I'll meet you back there. :) *ClarrizzeHarkins"
"@TMobileHelp Hey, I send you guys a DM but no response so far. | @750444 Hey Raymundo, hit me up with a DM and I'll be happy to help my friend! 👍 #Xcited https://t.co/JndQXzqo6y *UsmanArif"
@TMobileHelp can I dm you about my #iPhoneX pre order | @590368 Hey there friend! I see that you DM'd us earlier! I will meet you back there right away! :) *BrendanLee
"Apparently my pants were way too tight because they cracked my phone screen. #wtfTmobile #bitchassphone @115911 | @750701 Yikes! Sounds like you're in a ""tight"" situation. Send us a DM and we'll assist you with this! *HeatherSaenz"
"Sick of @115911 and this weak data 😭 | @750755 Oh no. We for sure want you to have the data you need, Alicia. DM us. We're happy to help you. *GiselleM"
"#TMobile automatically charged me with full price of the phone without prior notice, I noticed my bill increased by 5 fold. I am on their Jump on Demand program and the reason I dont want to pay a full price for a phone. Lately, T-Mo is been screwing a lot 🤔 @115911 @115913 | @750757 @115913 It sounds like things are a bit mixed up. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson"
@TMobileHelp I have bingeon using psvue and I get a message I've used all my data?? I thought psvue data didn't count | @750758 Yikes! Let's check it out so you can #BingeOn! Shoot me a DM here https://t.co/QHDTFHxSPu and we'll check it out! *KrystnYogi
@115913 not happy with TMobile! If you don’t buy a phone you don’t have the other carrier fees to end contract paid... 😔 | @750767 @115913 I want to go over all of our reimbursement options with you. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
How many DM's do you all need @115911 as you send my dead sons acct to collections after saying it was clear and closed https://t.co/9oQjk2QHhj | @680922 I will try my best to resolve this. Please DM me :) *WaqarSheraz
@TMobileHelp hello! Just wanna make sure this past due message I got was sent in error. I have a payment arrangement in place but paid early | @175534 Send me a DM and I can double check that to put your mind at ease! https://t.co/yZ5k0mtFsX *SonjaKett
"@115911  sucks they stole 165 from my account thanks to auto-pay 😡 and what sucks is there only giving me back 50 😠 | @750880 Hey Jackie, thanks for reaching out about this. Send us a DM and we can assist you :) *ChanneyT"
@115911 i have a question | @750881 Send a DM our way and we'll answer all of your questions Tweezy! *HeatherSaenz
@116447 very unhappy customer here. | @750954 This is not what we want to hear! Pls give Team @116447 the opportunity to fix. Send us a DM so we can turn it around! https://t.co/cMJAQJc48k
"@115714 my phone says searching for service and does not connect to service. it happened overnight and my bill is paid and everything I just wanted to know why!!!!??? | @750968 Let's take a look into this for you. Please, send us a DM, so that we can verify what's going on with your service. -GP."
"@sprintcare Help!!! My phone keeps losing connectivity and it flat out won't work!! https://t.co/gQC9xLFRyJ | @497531 Hi there! Please, send us a DM in order for us to look into this for you. -MD https://t.co/rMApsV8PQY"
@sprintcare can you all help me get the Hulu promotion? Can’t find it online. | @124541 Hey! Here you have the direct link of the promo: https://t.co/10Fdbu4s1O -JA.
"Fucking hate sprint ... worst fucking cellphone company in planet earth @115714 nothing but problems since day 1 now almost a year and a half later still nothing but issues and problems ... | @750970 Hey there! We would like to look into this for you. Please, send us a DM. -MD https://t.co/rMApsV8PQY"
"Patiently waiting for @115714 to send my confirmation so i can watch some Hulu | @251683 Please send us a DM, let us assist you! -PB. https://t.co/rMApsV8PQY"
Went to switch from @115714  to @115725 and now i regret it | @532054 Come back! We still want you to be part of our Sprint family! -PB.
@sprintcare the service (or lack of) in Northern Bergen County this week is the worst. All Sprint users with same issue. What’s going on??? | @750971 We would like to assist you and provide you with the best resolution. Please send us a private message for us to further  assist you. -FP.
"If someone were to break in & kidnap me I imagine I would be stealth & reenact the scene in Taken; use my phone to low key call my emergency contact & yell out all the kidnappers' distinct features and OH WAIT I don't get any cell service in this GD house or ever. Cc: @115714 | @750972 Hey there! We would like to look into this for you. Please, send us a DM. -MD https://t.co/rMApsV8PQY"
If you ever in an emergency do not rely on @115714 worst phone company ever! | @750973 We apologize for the inconvenience caused. That's not the way we want you to feel. How can we be of assistance? -GM.
"@TMobileHelp i keep try to redeem the vudu for tuesday and it keeps saying error | @513867 Gah! This is supposed to be a treat, not a trick! Send me a DM! https://t.co/yZ5k0mtFsX *SonjaKett"
What’s the problem with my serviceeeeee 🤦🏾‍♀️ @115911 @TMobileHelp | @751105 Just replied to your DM! Send me one back by following this link: https://t.co/xKrpoFD6ya Looking forward to hearing back from you! *ColleenLicudine
"@115913 Hello I am a T-Mobile customer and had a terrible experience with your customer care today. It’s hard to believe that you refuse to make any exceptions for your loyal customers (with 7 lines on my account) in a situation that was not our fault or in our control. 👎🏻 | @751229 @115913 We want you to have a great experience no matter how you reach out to us, Danielle. Please DM us what happened so we can turn this around for you: https://t.co/cuEwtd2epS *DanKing"
"Honestly, I'm real tired of the mediocre service of @115911 in the Tampa-Brandon-Lakeland area. Phone paid off, ready to JUMP to another company | @751230 Mediocre is not our #UnCarrier way, Ken. DM us and let's talk about your experience. *JamieK"
"@TMobileHelp Is it possible to get a record of my data usage from past billing cycles, somehow? I had to reset my phone. This'll help me decide if I want to stay with y'all or not. | @340282 Hey! Almost everything is possible with #teammagenta! Meet me in the DM so I can take a look at this for ya. https://t.co/FMiO4w03fI *BiancaWillis"
Can I still return my old phone for the bill credits if it's been over 30 days? I never got any return instructions with my new phone. @115911 @TMobileHelp | @578026 Yikes! Let's see what can be done! Shoot me a DM so we can work on this! *JoshuaB
@115913 ok my wife has had 3 different phones from you guys in 8 months and I know they are budget ones but this is ridiculous is there any way you can wave the fees and let her get a iPhone 7 or 6s please we need a reliable phone and don't have the funds to put a big down! | @577143 @115913 We would love to look at options with you. We'll meet you in DM shortly. *StephanieGarza
"@115911 CSR quoted deal over the phone but you guys won't honor it, rather lose a customer than honor what you say. Calls recorded for QUALITY assurance huh? | @751239 We certainly want to do what we say, and would like to look into this for you.Hit us up through DM, and let us know the specifics, so we can assist. *JPL"
38Mb/s on @115911 yet @126972 stream dies every 10-15sec. Blatant throttling by @115911 compounded by @126972 stubbornly refusing to buffer. Internet video worked better 15 years ago. Which of these 2 is more at fault? | @257226 Hmm... let's take a closer look at this and see what's going on. Send us a DM! *KittyG
"@115911 Im having issues upgrading my phone online? Im trying to use my JUMP feature but won't let me get past the payment info page.  Please help!! this has been going on since yestersday, Come'on man! | @751240 We definitely want to make sure we get this upgrade completed without any additional delays. Please send us a DM, so we can help out. *JPL"
Your fucking my sprint app sucks shit never works @115714 @sprintcare | @221126 Hello there! We're sorry for the current inconveniences with our App. Is there anything we can help you with regarding our App? Please DM us. -AC
"@TMobileHelp contacted you guys last week to resolve an issue, you guys assured me it would resolve. It didn’t. DM’d you. | @673344 I got your back! I have all the details ready to go! I will be your #PixelPro ! :D https://t.co/HTgeLMEYEm *DonHebron"
"@TMobileHelp My phone can’t stream any video but has fast speed test results, help me out? | @306665 We got your back! Send us a DM: https://t.co/xKrpoFD6ya We'll get this figured out for you! *ColleenLicudine"
"@115911 is there a service interruption or something i can’t make a phone call | @751566 Hm, that's weird, Shaun! Where are you at right now? Let us know through DM, so we can take a look into this. 💘 *TarynS"
"And also this bullshit, which, no, @115911 didn't program, but if they'd told me it WOULDN'T EVER LEAVE I'd have never said yes. https://t.co/BERiDFoEFw | @751567 Let's turn this around! Please send me a DM and we can check this out. https://t.co/gLqwX4nHy4 *MontanaDaniels"
"@TMobileHelp so when will i hear back from you guys in DM | @188738 Hey! I'd love to answer your questions, Rachel! Send me a DM! I've got you! 😊 https://t.co/HbdADi3eov *HumeiraPatel"
@115911 MY FUCKING PHONE STILL FREEZING I COULDA KEPT MY FUCKING 7 😑 | @504931 Freezing? OUCH! Send us a DM so we can get this turned around ASAP! *ElleA
"@115911 i had an extension til the 25th now my service is being interrupted why? | @751566 Hi, I am so sorry to hear the service has been interrupted! Don't worry, DM me! Let's check this out and get this sorted! https://t.co/lo6HrLTstT *SimranKaur"
Whitestone Dome Glass fix Cracked smartphone screen https://t.co/ybRaOmYoe7 https://t.co/7y3rRp9Qyw | @751724 Hey! I'd love to answer your questions about your screen protector! Send me a DM! 😊 https://t.co/HbdADi3eov *HumeiraPatel
"Hey @TMobileHelp, I've been with you for 6 years, and added two more lines to qualify for your Pixel 2 promotion. But I've just been denied for not having bought the phone by 11/2, though the only date I see mentioned in the promotion is 12/2. Please help! https://t.co/LFOJwWc5al https://t.co/ew1uWPF1Z0 | @751725 I got you! Let's check this out! Send me a DM to get started! https://t.co/gLqwX4nHy4 *MontanaDaniels"
@115911 @TMobileHelp HEY BIG HEAD😌😚 | @751726 Hey there! Send me a DM if you need help! https://t.co/gLqwX4nHy4 We are here for you! *MontanaDaniels
Thanks @115714 for the free Hulu appreciate it 🙌🏾 | @751771 You're very welcome. Thank you for giving us the opportunity to serve you. If any question arises feel free to send us a DM. We're be glad to assist you. -LR.
"@115913, it's been 2 WEEKS since CC'ing you via email: SIX MONTHS of DENIED access to Folio First account to manage @115911 stock transferred over from Loyal3. Contacted @103093 3X past 6 months by phone & email with screenshots but TO NO AVAIL GGRRRRRRRRRRR! @118156 https://t.co/gSUESz4plQ | @751823 @115913 Hey, Prakash! Please DM us, so we can discuss & see how we can help. We've got your back! https://t.co/ZxXpYRedaq *NicholasTomchik"
".@115913 @115911 hey man,  just switched from AT&T to T-Mobile you’re sales people signed me up for 2 extra lines without asking what’s up with that? | @751824 @115913 Hey, Oscar! Let's take a look into that & address this ASAP. Please DM me, so we can help. https://t.co/ZxXpYRedaq *NicholasTomchik"
"@115913 I've been with t mobile going on 20 years I even signed up over 30 people during that 20 years. Last black Friday 2016 I got a deal on 4 free phones because I have 4 lines its been nothing but a headache ever since. So disgusted | @751827 @115913 Promotions are supposed to be super exciting and effortless. Let's make sure this is taken care of, send me a DM  https://t.co/PbJEgtqanO *JeromyBingham"
Hey @115913 any free phones or upgrades now that the holidays are around the corner? This broke college girl could use one lol | @751828 @115913 Let's check out the options on getting you into something affordable! Hit me up in DM https://t.co/PbJEgtqanO *JeromyBingham
"Alright @115714 im starting the day off showing you guys love!!!!!!🐐📲 | @451374 Hey there, how can we assist you today? -OA"
Finally switched to @115911.  Got home and noticed they pulled bait and switch on me with wireless chargers.  Is there no honesty anymore? | @752241 Bait & Switch is not what we're about! What charges are you referring to? DM us so we can have a look! *ElleA
"Tired 😓 with sprint and their unpredictable bills monthly from past 10 months don’t know why will be back @115911 | @752242 We would love to have you over here on our team! Let's chat about the options, DM me https://t.co/PbJEgtqanO *JeromyBingham"
@TMobileHelp why can't we add @343 code to the #app? | @575125 We totally want you to #GetThanked DM me https://t.co/E37bpdWEut so we can assist! *StephanieTowers
@TMobileHelp Been trying for days to pay my bill due 11/2 and I am unable. Please fix this. I want to schedule it for the day it's due! https://t.co/exYMfSOtO0 | @237447 Let’s get this working! Send me a DM so we can clear this up! https://t.co/eiqro2hcq1 *KyleSaragosa
"@115911 I am a prepaid customer in Netherlands, can I direct my phone to a gsm number in Turkey in all conditions? | @752325 Hi there! Send us a DM so we can check it out! *ElleA"
"@30226 @139105 I can't find the ""Upload Your Receipt"" option in Samsung Pay app to take advantage of @115911 deal #note8 | @752326 Hi, Rich! We're here to assist! Send us a DM so we can walk you through the steps to redeem! *ElleA"
"@115911 @115913 @TMobileHelp any deals on adding a new phone line? | @189132 @115913 Check out all of our amazing deals here https://t.co/aIZPWLwowe! If you have any questions or need more info, send me a DM https://t.co/PbJEgtqanO *JeromyBingham"
"@TMobileHelp morning, my iPhone X preorder Still says it’s being processed w/ a shipping date 11/3 when should I️ get a tracking #? | @437523 I'd love to take a look to see the ETA! Send a DM my way and we can check it out! https://t.co/AoIxFXbK8A *JenniferRogers"
@TMobileHelp @793-Mobile  #horrible service one month never more than two bars #tmobile#notowers#nocoverage | @180086 Keeping you connected is my forte! DM me and I'll get right to work on this with you! <3 *ChelseaBailey
@115714 | @752616 Thanks for reaching out. What questions do you have? -R.A
"@115911  3 years,  I don't have #netflixonus but i SUPPOSEDLY have #bingeon.  Yet streaming still sucks up my data. What gives? ! | @752661 Umm! We can check this out for you. Send us more info in a DM. *NaeJ"
"@115913 what’s the point of “music freedom” if you don’t provide enough bandwidth to listen to it? | @752662 @115913 Let's make sure you can listen to your music hassle free. Let's find a fix, send me a DM. *JeromyBingham"
"@TMobileHelp when it says est to ship 
Does that mean the arrival day or when it’ll get shipped out? | @752663 Shoot me a DM and I'll get that checked for you. https://t.co/vyjB7ko3ro *OmarF"
"@115714 gives better deals to new customers vice the existing ones that have been loyal to your brand.  Can't even get a deal on old iPhones https://t.co/qs6d8S6ogZ | @578472 Good morning, we are happy to reach out to you to see what deals are available for you. Pls provide best time to contact."
@115714 mountains | @246859 Hey there! Is there anything we can assist you with today? Please elaborate a little on the issue at hand. - KP
"@115913 @115911 Is the @115714 deal dead? | @752780 @115913 Which specific promotion are you speaking about? Shoot a DM our way to chat, P. *MariahDaigle"
"@TMobileHelp I need so help with my iphoneX order before it ships out please. Hurry, it’s an emergency😭😭😭 | @477653 Hey there, we don't want you missing a trick with your new iPhone X order. Hit us up in a DM asap! 👌 *FreyaH"
"smh
@116447 | @361961 Team @116447 wants to help. Please DM your specific concerns and a good time to reach you."
"@115714 | @752788 Hey Fernando, how can we be of assistance today? - AM"
"I HATE @115911 !!!!!!!!!!!!!!!!!!! YOUR REPRESENTATIVES DONT KNOW WHAT THEY ARE TALKING ABOUT | @752842 Ummm! What do you mean, Katrina? Send us a over a DM and let us know. *NaeJ"
"@TMobileHelp I completed the auth form but twitter wouldn’t let me send you a response to inform you through DM, so I’m tweeting here. | @752843 We replied to your DM! Meet us back there! Thanks! :) *CourtneyWest"
"@115913 what happened to international days passes? I bought them all the time since I work outside the US. | @752882 @115913 Let's go over our data pass options! Let's meet in DM, see you there!  https://t.co/PbJEgtqanO *JeromyBingham"
"#JustForYouSweepstakes
I would go to Yellowstone Park which has been my lifelong dream.
@115714 | @325066 Hey there!  Thank you so much for the post today! What’s going on? -KJ"
"@sprintcare I retuned equipment to a Sprint Store on 9/22. Have the receipt yet you're still billing me for it. WTF? | @752892 Please send us a Direct Message, so that we can further assist you. - LS"
Text msgs w/emojis is Snapchat for #sprint users.  Been sending my bestie a snap for 20 min now with 2 LTE bars.  Happy Halloween! 🎃 | @424818 Please follow us and DM us if you need any assistance with your services. -BG
@115911 yo any news on network fixes in New England? especially Maine? | @753030 Hey there! Dm us your exact location so we can go over details! *ElleA
"@115714 I would drive to Memphis Tennessee#justforYouSprint | @753035 Hey Lester , what's up! How can we be of assistance today? - AM"
@115714 I enjoy @115714 for the good deal especially foreign travel. | @753036 Thank you for the awesome feedback. We appreciate you. -NS
"@TMobileHelp is the baskin Robbins promo code good to use at Dunkin also? | @534407 Good morning! Awesome gift, right? Meet me in DM and we'll go over details https://t.co/BXDdporH4e *JenniferRivera"
Have to use this at work for cell service @115911 @TMobileHelp even tho my phone reads  lte https://t.co/HsCs16iYSy | @392161 Thanks for reaching out! I'd love to look into details. Please send me a DM https://t.co/BXDdporH4e *JenniferRivera
@TMobileHelp Can I have some assistance with my iPhone X order please? | @127983 Hey Teresa! I'd love to help you out with your #iPhoneX order! Send me a DM! :) *HumeiraPatel
"@115714 been with over 10+ years $216 a month for 2 people 15 goes to sur charges 7.99 to spending plan 😡 ready to move | @753100 Something isn't right, lets get you a cheaper plan. Please send us a Direct Message, so that we can further assist you. YP"
I think it’s time to leave #sprint my service sucks and I’m tired of doing tech support. @115714 my bill is too high to pay for shitty service | @753102 This is not something we want to hear. We don't want you to have issues. Shoot us a DM so we can address your issues. -NS
"@115714 #JustForYouSweepstakes I would take my new Jeep Cherokee Overland to the mountains for a restful vacation. | @753103 Have you sign up for our sweepstakes? If not, click here https://t.co/1dVv7sUGyo to learn more and sign up. -BG"
@TMobileHelp my photo code won't work? | @753170 Hey Majid I can take a look at that with you. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone
@115911 has got to be THE worst service provider EVER. #IDontWannaArgue 🖕🏾 | @753171 How did you come up with that conclusion Terri? Send us a DM with the detail. *KaeW
"If I have a code that didn't work, who do I contact? 😫 @115911 | @753172 Let us know what code you are referring to in a DM Mackenzie. *KaeW"
@TMobileHelp Service Outage in 02893 since 10/30 storm - not sure where to report this. Any help would be appreciated. Thanks! | @753173 Hi there! T-Force is here for you! Send me over a DM so I can help you out! https://t.co/eNOMRUc3s7 *Shannon Pelletier
@115911 I’m bouta come up there and snap | @753174 What for Jahnell? *KaeW
@115911 ordered back in September and bn waiting ever since and 2day they cancelled my order without trying to contact me | @753175 Yikes! Were you ordering the iPhone 8 or the X? Send us a DM so we can get to the bottom of this! *ElleA
Thoughts: 1. I’m in trump America 2. How is @115714 full bars advance hyper LTE unlimited bandwidth 1000mbps but spotty in New York City? https://t.co/Bt6QkHFWAw | @753185 Please DM us with your phone number for us to provide the steps to do a PRL update on your device. -SV
@TMobileHelp misschien moet de vraag naar jullie toe? https://t.co/85LHtpFiP7 | @753240 Send your questions over to our friends at @121678 for further assistance in Netherlands. 🙂 *BrittanyJones
"@115911 so if I book with HotelStorm, I lose only 80% of my money? #gethanked #TMobileTuesdays https://t.co/UHTtcZNhgm | @753241 Lose? *KaeW"
@TMobileHelp I'm sorry guys I tried to redeem my promo code and when I did it I had to close the page now I can't redeem my promo need help! | @753242 Do not fear T-Force is here!! I don’t want you to miss out on that promo! send me a DM so we can go into further detail! *JenniferW
"@TMobileHelp Have or are you all seeing speed issues with data in the Raleigh area? Closest intersection would be Highwoods Blvd and Atlantic Avenue. | @124021 Hey! Let's figure out what's going on! Send me a DM, so we can look into this. *ChrisScott"
@115714 shameful. I have spent 7 months trying to get false charges removed from my account put on there by a sprint employee!!! #dobetter | @515658 Sounds like something we should look into. Please send us a DM and follow us so we can help. -JT
@115714 | @753256 Hey! Hope you’re doing well today. How can I help? -SJ
@115911 can you guys please get me out my contract with @115714 without charging me $1200 for 2 new phones | @753335 We can work something out with you! Send us more info about your current contract so we can work this out with you. *NaeJ
"@TMobileHelp Once again, my CellSpot needs resetting.  Please have tech reset it. | @394982 Good Morning! I want to get this resolved for you A.S.A.P. Send me a DM so we can get started. #MagentaHero *AshleyW"
"@115911 , what's going on in the York, ME area? Service has been cutting in and out (mostly out) since the storm Sunday night. | @753336 Uh oh, Vasilios! Please send us a DM and allow us to take a look! We are here to assist! *BrookeK"
@369030 @115913 @369031 @46905 @115714 I can afford my phone bill but I'm not ready to drop $1200 on a phone https://t.co/Lq0STb5w4z | @753354 @753354 - Are you interested in the IPhone x? -LG
@115913 The magenta gear website isn't working for me 😰 | @673319 @115913 Hey! It looks like they'll back online ASAP! For urgent issues you can call 800-468-4332. *AlissaFast
@TMobileHelp I'd like to order an Apple Watch | @174567 Let's get you an 🍎⌚! Shoot me a DM and I'll get that handled for you. :) *SamoAljasim
Leaving @115714 after 10 years. Thank you but it was time to move on. I expect great things from you @115911 . | @753451 we hate to hear you wanting to leave us. Is there something we can help with or change your mind about leaving sprint?
"@sprintcare I just sent you guys a dm regarding a situation I’m having a response would be greatly appreciated! | @753452 Hello, we apologize for the delay. Where did you post your concerns?"
"@117735 $45 activation + $10 month for the minuscule LTE use from Apple Watch.  No browser, no VPN.  Get real.  @115714 accepting offers. | @708744 Hey there. Is there anything we can assist you with. -  CF"
"Just got a @115911 notification that I’ve used 4 out of my 5gb, which isn’t possible. That only happens in the last week of the month. https://t.co/m4DlhG1Qbg | @753540 Hmmm that's strange! Send us a DM so we can take a closer look! *ElleA"
"@TMobileHelp almost two weeks with text only service, no data and crappier reception than usual...not worth the $450 🤷🏽‍♂️ | @412110 Oh no!  Let's check it out!  Can you DM me? - https://t.co/Llbz2sQI37 *JohnKuhn"
"@115911 , I got the Walgreens app and got my free photos printed! But my wife is trying to do the same and the code isn't working! HELP | @753541 Thanks for letting us know. Send us more info in a DM so we can check this out for you. *NaeJ"
"@115714 @115725 @VerizonSupport @115911 @TMobileHelp any of you have a rep in Kansas City talk about apps use to track your kids during 🎃? | @753542 Hey Belinda, hit me up with a DM and I'll fill you in with the deets! 😎 https://t.co/JndQXzqo6y *UsmanArif"
"@TMobileHelp If we have a shipping date for 11/3 for the iPhone X, shouldn’t we be getting tracking info soon?? | @753543 Good morning. Happy #T-MobileTuesday #HappyHalloween.  Shoot me a DM https://t.co/nd3UEQ1CMv *NinaCastle"
@TMobileHelp been a customer almost 5 years and no problem until the past 9 months that have been hell. Why is tmobile so slow now? | @753544 Hey Chris. Hit me up with a DM and i'll find out what's going on! https://t.co/JndQXzqo6y *UsmanArif
#Thankenstein #costume @115911 I want to win!! https://t.co/UfEUVUG7Eo | @753545 Doyer Dog = cutest dog ever! 😍 #HappyHalloween 🎃 *FreyaH
@115911 Went to use my free photo prints code from Walgreens & it isn't working :( is there anything that can be done? #tmobiletuesdays | @753546 Oh no! It's super important to us that we get you thanked! Send us a DM so we can check it out! *ElleA
"Hey @115714 my iPhone 7 drops 40% in two hours can I pick up my @115858 #iPhoneX today instead of waiting until Friday | @453045 Hi, you would have to wait. - LS"
@115714 so sprint can provide worst service imaginable charge whatever they want | @217320 We want to resolve this issue. Please shoot us a DM -AS
@TMobileHelp @1247 the code doesn’t work for #tmobiletuesdays | @151680 Hey don't worry T-Force is here to help. Send me a DM so I can make sure you get thanked! *KennethStone
@115911 @TMobileHelp @139105 I Want To Know Does Any Of Your Mobile phone Plans Include Tethering Phone To Computer | @753656 Hey!! :) Send me a DM here and we can go over everything: https://t.co/QIHNBDHoV8. *LaurenWalker
"okay so i know that its probably fine but the fact that its still 'being processed' scares me a little bit lol #iphonex @115911 https://t.co/gGUyTVJu1J | @489411 No need to worry, Caison! If you have any questions on your order send us a DM! *ElleA"
@TMobileHelp reply my dm please | @135451 Hi I'm here to help!  Shoot me a DM let's chat https://t.co/BMDMqsRi3P *DebKlajbor
@sprintcare  Can you please have a representative please contact me I have a question | @753738 We will reach out to you momentarily to address your account concerns.
Dead ass waiting until the fuckin’ 22nd to change my plan..this sucks not having data man...seriously! I’m pissed and bored asf! No data! Gotta use my nigga phone just to fuckin’ watch @115940  and @116602 this BITES! I’m this close to going to @115714 or @115911 . | @641922 It's a great time to switch to Sprint and save 50%! Visit https://t.co/E7BKALdZau  to see how much you'll save!
@116447 what's this about ? https://t.co/BH5ZU5qMaB | @251683 We apologize for the issues you have experienced. DM us your phone number so that Team @116447 may research your concerns.
"@115714 4 bars but lte has still been extremely slow the last few days. what am I paying for? | @753739 You mentioned is happening since the last few days. But, have this happened before? It's only happening to you or anyone else near you? - JA"
@sprintcare did your service die in Jacksonville? Haven’t been able to use any LTE since last night | @753740 Thank you for reaching out to us. I have checked the location provided & there is currently an outage in your area. Our network team is aware of the issue and is working hard on getting your service back up and running. We ask that you please bear with us through this. -KF
"I'm leaving @115714 ... TODAY . dropped calls , terrible service , expensive for no reason , and an employee was rude a while ago . Nah cuz | @753741 Hey Dway, your post is very concerning to us and we definitely want to work on this matter for you. What service issues are you having is it with Voice, Data or Text? -AH"
"I'm leaving @115714 ... TODAY . dropped calls , terrible service , expensive for no reason , and an employee was rude a while ago . Nah cuz | @753741 Are you having this issue in multiple locations? Please send us a Direct Message including your nearest cross street and ZIP code, so that we can further assist you. -AH"
"Anyone with experience with a #Note5 ever have it tell them their SIM card isnt detected? Had this issue a few times, and just missed OT hours because of it

@125607 @sprintcare | @753743 Sorry to hear that! How long have you been experiencing this issue? - RR"
@115714 when ever I dial out it says this line has been placed out of service | @744408 Morning! We can definitely look into this for you. Are all the line being affected? - WR
@115913 still awaiting my refund from device that was returned to tmo | @412449 @115913 Hi! A speedy refund is super important and we'd love to check this out. DM us. *AlissaFast
"@115714 will stores have iphone x units available? | @471252 They should have them available, due to the high demand for the devices some stores might be out of stock. -MC"
"Hey @115714 any reason why my 4G connection is at a crawl? Been going on for a couple weeks now. | @753834 Hey! Hope you’re doing well today. Please send us a Direct Message, so that we can further assist you. -CS"
"@115714 conflicting info on trading in device: is return kit sent to me, or give phone to store? Order eml says kit, chat says store. | @753835 Hey Allison, we would like to help you. Please DM us for more info. -MP"
"@115714 i want someone to call me as promised since that has not been done | @753941 Hey Maika, Please send us a Direct Message, so that we can further assist you. -AH"
If @115714 don’t stay out of my inbox about the iPhone X. #NotOneMoreDime https://t.co/yEb8UUI8ah | @293250 Is there anything we can help you with? Please let us know. - LP
@115714 | @753942 @753942 - Hi! What's up? -LG
@sprintcare Any text messaging issues at 92161? | @334849 Hey! Your coverage is great. Shoot us a Dm. Lets try some troubleshooting steps. Are you able to send or receive text? -AS
"@115714 you fucked me for the last time I'm taking my service elsewhere. @115911 . | @583337 Hello there! Please send us a Direct Message, so that we can further assist you. We're always here eager to assist. - KP"
Apparently @115714 charges you for owning your phone. How is that legal? | @753943 Hello this information can be found online https://t.co/TqLApROGWV -FR
Apparently @115714 charges you for owning your phone. How is that legal? | @753943 •Before your lease term is complete: Pay all of your outstanding lease payments along with the Purchase Price Option. -FR
@TMobileHelp hey at tmoblie how are you? You guys have shipped my iPhone X but it’s say that it haven’t been dropped or yet by Ups. Help Plz | @426802 Hey Lawrence! Send me a DM here: https://t.co/QIHNBDHoV8 and I can go over the shipping expectation! :) *LaurenWalker
"Hey @115911 - any way to test drive your network? Thinking about switching | @453630 We'd love to have you join #TeamMagenta, Mike! We'll gladly discuss the switch with you. DM us here so we can chat! *BlakeT"
"If I ordered an iPhone 8 but think I may want a plus instead, how difficult a change is this? @115911 | @221556 Everything is always easy with us. Shoot us a DM and let's discuss your options, Anthony. *JamieK"
"Bro fuck @ATT I’m going to @115714 | @754035 Hey there, thanks for posting to us today. How may I be of some assistance to you today? -SR"
"@118159 hola quiero liberar mi iPhone 7+, para poder ingresarle a cualquier compañía que debo de hacer? | @754036 Envíenos un mensaje privado para asistirle mejor. - BB"
@115714 I’d go on a road trip to the Grand Canyon! | @754037 Don't forget to tag your entry #justforyousweepstakes so you are entered!  You can tweet daily!  GOOD LUCK!
"@115714 i am so aggravated of calling sprint every other day!!!! No one is helping | @753941 Please send us a Direct Message, so that we can further assist you. -AH"
"@115714 i am so aggravated of calling sprint every other day!!!! No one is helping | @753941 Hey! I want to help, but first, I recommend deleting your last post as your sharing your number publicly. -AH"
@115714 SUCKS!!!!!! Pissed me TF off this morning. | @754148 We don't want you to have problems. What's the issue? Shoot us a DM. -AV
"@115714 Why in Augusta, GA, one of the largest cities in Georgia, do I get these data rates? https://t.co/VE3ywuVV7V | @754149 Hi! Let's check on that service. Please, provide us your nearest cross streets and ZIP code. -ED"
@115714 what’s up with the emails saying the iphone X is waiting for pick up at the store i ordered it from. Store says no. | @585922 Hi! I don't have an answer for that. You can check the status of your order at : https://t.co/RDgqxv7W9w . -ED
@115714 I will drive cross country | @754150 Hi! Feel free to visit https://t.co/OxxFuIQX99 for any additional information. -NL
@10568 itd be nice to be able to use your app on wifi. @115911 doesnt have service everywhere | @754248 Did you sign out of the app Nate? *KaeW
"@TMobileHelp I am trying to redeem the Dunkin’ donuts promo card and add it to my DD app and it says card inactive......... | @754249 Have no fear, Tuesday’s queen is here to save the day. :) Please send me a DM, and I can help. *SierraRichards"
"@115911 No phone service, no internet, and I can't log in to https://t.co/thg4CuqFhP! | @754250 Richard, we take our responsibility to keep you connected seriously. DM us and let's get you connected right away. *JamieK"
"@TMobileHelp I got charged for my iPhone X Sunday morning bank declined it I got that issue fixed now waiting for a charge and shipment | @280225 Hey! Let's double check, and make sure you're good to go! Send me a DM https://t.co/so3NREySxr to get started. *ChrisScott"
"@115714  yo i need to talk to y’all. my order said shipped and i didn’t hear nothing back from y’all 👀 | @754267 Hello, did you receive any order number?"
@115913 auto pay is a sham your cant reps can't explain..get it together | @754353 @115913 We want to clear up any confusion. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing
"@115911 
I love you guys but the new #TMobileTuesdays 's isn't fun anymore | @754354 We love you too! We're always spicing up our loot every week. Hopefully next week will have you feeling the fun again. *JamieK"
@TMobileHelp how do I play the game T-Mobile Tuesday where is the play button | @754355 Don't miss out on #TMobileTuesdays! Send me a DM I'll help you out! https://t.co/eNOMRUc3s7 *Shannon Pelletier
"@115911 can I speak with someone about pmt? | @754356 We're here for ya, Mr. Butter! DM us here so we can chat about a payment or anything you need. *BlakeT"
@TMobileHelp is there any way you can restrict data usage for a particular line | @699109 We can help! Send us a DM to get started! *JoylynnD
@115714 has now charged me 3!!! times for 1 months bill and now my account is overdrawn!!!! i love incompetent companies | @754364 Can you send us a DM? We definitely want to get this corrected. -CDE
"This shit say ""no service"" even tho my bill is paid @sprintcare wtf do I do ? | @171632 Please accept our apologies. DM your contact number, we'll take a look."
"Good morning, Me and my wife moved from you @115911 @TMobileHelp to ATT because they gave us 6 gb prepaid for $45 and $40 each if we active autopay. But there is a problem, ATT signal is the worst. Big mistake for us. Do you have something like that, 6 gb, 40 dolar prepaid? | @754374 I see your DM and sent you a reply about our awesome prepaid plans! Meet me back over there https://t.co/98fTbXON7k *HeatherPeterson"
"@115911 fix the signal in Puerto Rico | @754375 Esteban, keeping you covered is our #1 priority and we are working diligently to restore the connections across the country to optimal quality. Please send us a DM so that we can provide additional insight for your location. *KeshonaL"
"@TMobileHelp I can't receive text messages, please help | @754378 You have come to the right place, I am a #Textaholic myself! Send me a DM to chat :) https://t.co/b1rv6Im6uc *HolliePace"
So @115911 keeps charging me for a phone i returned back via ups and even tho i have my receipt is my fought they cant find it so is nothing they can do.. WTF.. are you serious? | @754382 Hey GeonCarlos! Lets get to the bottom of this and get you taken care of. DM us and we'll get started. *MelJ
@TMobileHelp hey the in app chat support is not working ..... keep getting error while trying to msg for help | @260561 Hey @260561. We haven’t seen any reports on this today. Send us a DM so we can work on this with you and help answer any questions you may have while we are at it. *JustinL
"@115714 I am saddened that the same offers you have for new customers aren’t available for longtime customers... seems like it’s easier to switch companies every 2 years rather than have any sort of brand loyalty. 😢 | @754519 Good evening! This isn't what we want to hear. We try to personalize experiences, yet not all promotions work for everyone. Let’s see what's available for you. Please DM me. -CD"
"@115714 @AppleSupport @ATT can you help @725750 get her phone unlocked cause it’s sucks going back in forth to all these 3 stores !! 😡# please collaborate! | @754520 Hey there! We would like to assist. Please, send us a DM. -MD https://t.co/rMApsV8PQY"
"I know that phone companies are sleazy and greedy, but @115714 promising me $90 on the phone and then charging me $180 is a new low. Apparently I also have to pay monthly to buy out my phone on a 2 year contract. There needs to be laws preventing this shit. Beyond pissed 😡 🤬 | @754521 Hello! We would like to look into this for you. Please, send us a DM so we can further assist you. -MD https://t.co/rMApsV8PQY"
"@115714 making people of a certain demographic present themselves in person for a credit check is discriminatory.  That's what just happened to me and I'm not happy and not probably switching to Sprint, after all | @754523 This is concerning to us, please DM us with a description of the events that occurred to get this resolved for you -Maria Q"
"Oh crap! Tried to redeem my #TMobileTuesdays @116688 code and messed it up @TMobileHelp. Won't let me go back and correct it :( #Boooo | @210700 I am here to save the day. Please send me a DM, and I can help. *SierraRichards"
@115913 I am with T-Mobile I need a new phone you help me out pleaseeee | @754583 @115913 Hey! We're always here to work with you on an upgrade! DM us https://t.co/3sF8qpf2nx *AlissaFast
@TMobileHelp hello. do you have a direct link to your thankenstein twitter contest? thanks. the link in the video isn't working for me. | @572685 Happy Halloween Crystal! Please meet us in DM https://t.co/AsNixOq0xa for help. *SekiaSmith
G I haven't talked to my family in a week because of @115714 😡 | @754601 Sounds like something we should look into. Please send us a DM and follow us so we can help. -JT
Who knows how to fix this???  @AppleSupport @115714 https://t.co/JK6eRctlBk | @754602 Sounds like something we should look into. Are you having issues sending or receiving iMessages? -JT
"@TMobileHelp When will iPhone X preorder status' update? Everyone I know just says ""preparing to process."" | @754829 I'd love to look into this for you. Follow this link. https://t.co/PTcXoerhEH *FeliciaPorter"
"Jump? @115911 | @754830 You want to look into Jump, CJ? We can help with that. Send us a DM. *JPL"
@115913 your service is a garbage fire through SLU in Seattle. You'd think it'd at least be usable in TMobile’s home town. | @177869 @115913 Hi Dan! Great service is important and I only want the best for you. DM us! https://t.co/3sF8qpf2nx *AlissaFast
".@tmobilehelp Trying to get my free 4x6 prints via the walgreens app, but it keeps saying the tmobile coupon code is invalid. What gives? | @754831 Let's look into this right away so you can #GetThanked! Please send me a DM here: https://t.co/bWtUa4xl2I *JannaPrivett"
Fiancé @103594 making the switch to @115714 from @115725 after 15yrs! | @754843 Welcome to the Sprint family.  Get started at https://t.co/9ABiXqmY33. -Felicia R
"@sprintcare unable to send pics to family. On Halloween if all days. What’s going on? | @754844 We would like to look into this for you. Send us a DM with the details, and we’ll get this thing figured out. -ES"
"@sprintcare Need some help. Can I use my SIMOLW506C SIM card from my Moto Pure X in the new Moto X4? Or do I need a new SIM card? Thanks | @754845 Hey there! Please send us a Direct Message, so that we can further assist you. -JE https://t.co/rMApsV8PQY"
@115714 @sprintcare I need to speak with customer service but your customer service page is down on your site. Can you fix it?? | @754846 Hey what seems to be going on? DM us to assist -Maria Q
if i have iphone forever how often can i upgrade? @115714 | @755010 These programs continue with Sprint Flex. (no change) We added the annual upgrade option for all other phones for $5 more a month to give customers the upgrade option no matter what phone they choose. - LP
if i have iphone forever how often can i upgrade? @115714 | @755010 The iPhone Forever and Galaxy Forever programs have always been on a lease agreement with annual upgrades. - LP
"if i have iphone forever how often can i upgrade? @115714 | @755010 Hi there! We built the annual upgrade into the monthly cost for iPhone Forever and Galaxy Forever. These are the most popular phones that people want to upgrade every year. For the other phones, we wanted to leave it to you to decide what you want to do. - LP"
"@sprintcare Why is the signal strength so poor in Kokomo, Indiana? | @739637 Hi there, please send us a DM so that we can further assist you. -RA"
"My girl actually experienced this first hand and I told her I didn't understand the #Sprint process cause with #Verizon, when the phone is paid off it's yours. She paid on a phone for 2 years and still didn't own it. She traded it in now and is purchasing a phone on installments. | @755012 Hi there! Please, follow us and send us a DM with more details on what's happening. We'll be waiting for you. - CE"
@sprintcare Does sprint still offer loyalty discounts for customers. Been sprint 20+ years. 6 lines. Haven't seen any on web site. A shame if you don't.  Not good. | @755013 Hey there! We strive for the satisfaction of our customers. We'd be happy to personally review your information. Please send us a Direct Message to further assist. -AG
"@sprintcare @103613 the lease was not explained as clearly to me either. The reps need better training. I feel dooped also, luckily (I think) I’m still in lease. | @755014 We want you to have all the facts & know all your options. We have some FAQs here https://t.co/ifywwyLIxW but we're always happy to answer questions - CW"
"Haven’t been a @115911 customer for 1 1/2 months & they still charge me. How is this possible? Where’s the cancellation letter promised? https://t.co/zdz4Ynfwcd | @188443 Valentina, if you have concerns about your recent charges please DM us. Let's look into your account right away. *JamieK"
@115913 - having the ABSOLUTE WORST customer service experience with T-Mobile #feelslikeascam | @755056 @115913 Hey! I'm here for you and would love to turn this around! Send us a DM. https://t.co/3sF8qpf2nx *AlissaFast
@sprintcare @115714 thank you for wasting my hour lunch break today by texting me my phone is here to “get to the store” #iphonex #sprint | @143507 We would like to apologize for the inconvenience and understand how frustrating this can be as your time is very valuable.
What’s the price of the iPhone x with my 2 year upgrade? @sprintcare | @755070 Access the following link https://t.co/7esColq99k to review available options to acquire the great IPhone X. -PC
@sprintcare back in May or April I got a g6 was told a credit of 700 some odd dollars would be put on my account where can I find info | @608807 Hey! We can definitely check this out for you. Please shoot us a DM so we can further assist you! -CD
@115913 @TMobileHelp JUMP OD prices for iPhone X yet? | @755084 @115913 Hey! Full cost is $999 for the 64GB and $1149 for the 256GB. DM us and we'll check your options. https://t.co/3sF8qpf2nx *AlissaFast
@115911  store associate tells us to “Get the hell out my store”... watch now https://t.co/5fPbz16Cf1 | @461518 We take customer experience very seriously. Please DM us so we can further discuss the details of this. *JamieK
"@115913 can you make my iPhone X get here faster? I'm suffering here with Sprint service! | @755200 @115913 We're so excited to have you join the UnCarrier, Lauren. DM us anytime to check out your order: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp I'm having issues downloading group messages. I'm receiving notifications for them, but I'm only seeing ""new message available for download"" then the download fails. | @755201 Hey I'm here for you! Shoot me a DM let's chat https://t.co/BMDMqsRi3P *DebKlajbor"
@TMobileHelp the twitter contest isn’t working. Tweeted no reply. How do I link it with t mobile tuesday app? | @338456 I'd love to get you all the #MagentaDetails! Please DM me here: https://t.co/gAmFrAsnx1 :D *PatrickUllmann
"I pay close to $300 a month and have for 9 years just to have @sprintcare fail us during a weather emergency and try to shut me up w $10 | @117588 This is not the feedback we want to hear. Please send us a Direct Message, so that we can further assist you. -KJ"
"@115714 Is there a way to find out which stores has the Pokemon Go skin instock? | @755253 Please send us a Direct Message, so that we can further assist you. --OC"
@TMobileHelp my Walgreens code isn’t working. Says cannot be applied. Put the 10 in cart on app and no go. #help  @139105 | @116157 I'd love to make sure you #GetThanked! 🎁 Please DM me here: https://t.co/gAmFrAsnx1  💪😎🌟 *PatrickUllmann
Really bad support today.Nobody knew how to help a customer who ordered a new line and iPhone X but no account yet #TMobile @115913 | @755421 @115913 We'd love to help out. Please send a DM our way so we can check out your order with you: https://t.co/cuEwtd2epS *DanKing
@115913 @115911 got my frnd from @115725 to @115911 #Halloween #Scarystories but some how i.missed my referral bonus 😣🤔 | @409851 @115913 Hi! We've got your DM and will be replying shortly. Thank you! *AlissaFast
"Kinda weird that my @115911 Note 8 won't ever pick up Band 12 service and always defaults to crappy Band 4 . . . | @529331 We'd love to look into that with you, please DM! *JohnWard"
"Haven't changed my how much data I use. And hardly went over 6gb a couple of months ago. Now magically I go over 10. Thanks @115911 | @755422 Actually, we mean unlimited! If you're needing some help, shoot me a DM, we'll chat! https://t.co/oIBK3mlmoz *DannyHarvey"
"@TMobileHelp I have jump on demand, is there a down payment if I want to get the iPhone X 64GB? | @532878 Hey Dale! I would be happy to check out your options. :) Send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker"
@115714 cellar coverage is terrible. #canyouhearmenow Plus you’re only giving us 10gb of Hotspot. My Lord! | @710705 Hi there. Can you please send us a DM for us to help? -EG
"@sprintcare down again in Brownwood, TX at least 4x this month - not good | @755592 We do not yet have an ETR. We appreciate your patience. 2/2 -LG"
"@sprintcare down again in Brownwood, TX at least 4x this month - not good | @755592 There is a network outage in your area. Our network teams have identified the issue and are working to resolve it 1/2 -LG"
I'm getting rid of @115714 ASAP! hate em | @755705 Hey there. What's going on? We'd like to help. - KF
@115911 my #TmobileTuesday VUDU code isn't working. | @298438 Oh no! Please DM us here so we can help with that code :) *JohnWard
"Messaged @TMobileHelp asking about rates on plans and got a response in 2 mins and all my questions answered.
Messaged @115990 yesterday and still haven't got a response.
Good job T-Mobile. Verizon come on now. Step your game up | @755889 That's how we do it here at the #Uncarrier. #GetOutOfTheRed *JustinL"
@TMobileHelp How do I add the Netflix deal to my existing account? | @569556 Hey! My name is Rose! :) I'd love to help answer your questions! DM me! :) https://t.co/LNUbmWfmEy *RoseAdams
What's been good with @115911 lately. The data is TRASHHHHHHHH | @755890 Yikes! Where are you located? Dm us details so we can make sure we getting you back to blazing fast speeds 🔥 *ElleA
"@TMobileHelp trying to redeem the free Panda Express bowl before it expires, App now says not available anymore. Will this still be honored at some point? | @124524 Oh no! 😲 Hit me up on DM here https://t.co/bFxJ0iwSJg #GotYouOnThisOne 👊👊👊 *AyubMogradia"
"Dear @sprintcare, what is my spending limit for exactly? | @465194 Is a program designed as a convenient service to help you monitor your account spending. Sprint helps Spending Limit customers manage their bill by setting up preset spending limits and alerting you via a text message when you are near, at, or over your limit. - JA"
@115714 Any specific Black Friday deals upcoming or are current deals final holiday offerings? | @756013 Hey there. We still don't have information about any specific upcoming offers. We have new promotions coming up all the time and we always inform our customers about them. You can check our site for current offers and for updates as the time goes by: https://t.co/y5KU4cSsLx - KF
So no one at @115714 knows if my order for a phone is ready for pick up or nah like dude come on brah | @756014 Have you checked with the order number at https://t.co/RDgqxv7W9w? - JA
"@115911 If I was to purchase 2 LG V30's, How much do you get back on the prepaid card? | @756206 Hey! The cards are valued up to $400. DM us if you have questions on this awesome deal! *MelJ"
"@115911 I really need to speak with upper level management in CS & for some reason I can only get the #Tampa office and the supervisor that’s there today A.J. is always a complete asshole any suggestions on how I can speak to someone else outside @4080 | @556065 We always treat our customers with respect, Petey. DM us and let's discuss more details about your experience. We're here for you. *JamieK"
"@115913 I'm putting out a Bat Signal 🦇. I just had to replace my s7 edge 2 months ago bc the back shattered in my case. It shattered again and all I want for Xmas is a new s8 that I can't get without replacing this one. But I'm short on $! #uncarrier #carryme #loyal 10+ yrs! https://t.co/C4TWSZIx8E | @756207 @115913 10 years is incredible, Linda. We'd love to check out replacement options with you. Please DM us: https://t.co/cuEwtd2epS *DanKing"
"@115913 we were initially impressed with T-Mobile, but your store reps don’t know the promotions. It’s horribly frustrating. #takecareofthecustomer | @756209 @115913 We're all about our customers. Please DM us what happened. We want to turn this around for you: https://t.co/cuEwtd2epS *DanKing"
"@115911 will say just about anything to get you to switch to them and when you go to upgrade on their jump on demand program you can't unless you out half or more down! Been 2 months and hate TMobile already | @756210 Robert, we always have our customer's best interest. Let's see what we can do to turn your experience around. DM us and let's talk. *JamieK"
"@115913 gotta say I love T-Mobile but you guys need to make the process of returning an old phone after an upgrade easier. Maybe send the customer the things they need to return it in the box with the new device that they just bought from you. The current way is the old way.. | @756211 @115913 Thanks for reaching out, Joshua. We'd be happy to step in and ensure all goes smoothly with your return. Please send a DM our way so we can help: https://t.co/cuEwtd2epS *DanKing"
"I fucking hate @115911 more than anything in this world. Trash ass service. Jesus Christ. Legit unless I’m on WiFi I cannot do shit on my phone. FUCK YALL. | @595413 Hey Lauren, we only want you to experience the best from us. Let's check out your service. DM us, we're here for you. *JamieK"
#Sprint....WORST SERVICE PROVIDERS EVER!!! Do not ever switch to them!!! | @756500 Hello Janelle we hate to hear you feel that away about sprint. How can we help you change you mind today about our services?
"When u switch to @115714 this is what you get https://t.co/IZRHJZVnjO | @666880 Hello Kristi, we hate to hear you having issues with your services here at sprint. How can we help you today."
".@115714 Doesn't work for me!
I can't wait to dump you for @115725 !
I wonder how long this will take to post? https://t.co/KBKYK1pXbN | @756502 Oh no! Since when are you having network issues? -JM"
"@139105 @115913 @115911, being a T-Mobile customer for 15+ yrs, hate to see all your special promotions only offer to T-Mobile One plan and add 1 extra line. Feels like I am being left out with your best Simple Choice Plan. 😡 | @756503 @115913 15 years is incredible, Anthony. We'd love to checkout your account and go over the specifics of how this great new offer would work for you. Send a DM our way: https://t.co/cuEwtd2epS *DanKing"
@115911 as much as I have bragged about T-Mobile on Twitter and as much as I like to service I'm a little pissed off right now at customer service | @746028 Oh no! We've been so great together and we want to keep this up! Send us a DM and tell us what's going on! I assure you we will get things turned around! *ElleA
"@TMobileHelp 
HELP, I can't use my phone for calls or text or tweets.  What is going on? | @756506 Greetings Robert! Oh wow, we definitely want to check into this and get this resolved for ya. Can you send us a DM? *VictorNunn"
@115911 when you have to jump through hoops to get the #bogo that’s not really #bogo it’s crazy we have to pay this and that and then wait 2 months before we can get the rebate…of course that’s if you qualify and did everything you had to do..it’s a #scam & #notworthit #verizon | @756741 We never want you to go through difficulties during any of our promos. DM us and let's help you out. *JamieK
Free 2g data and text in Norway 🇳🇴 @115911 💅🏽 | @137515 I am glad to see you are able to take advantage of #SimpleGlobal! DM if you need more help.  https://t.co/JP7aKumWOa *AlexGreen
"@TMobileHelp Samsung S7 edge...what is Android media storage and why does it have an almost 20 GB cache file?  It is consuming almost all of the memory on the phone, and this phone is lean on apps | @292571 Hey friend! Keeping your device in tip top shape and running its best is a priority! You came to the right place. Let's dive in together DM me here to get started, https://t.co/wS7tizxjtQ *EmilyNewman"
"@115913 Hi! If I want to move to T-Mobile from Metro-Pcs, what type of deals would there be for one line that is affordable. I'm also thinking about getting a new Samsung phone but quite on a budget. Thanks Mr.Legere | @756743 @115913 We'd love to see you on the Magenta Side of the family, JJ. You can check out the deals we have going on right now, here: https://t.co/38Et9rf5Dp and the plans we offer, here: https://t.co/IGcNxs52Dw DM us anytime if we can help with the switch. *DanKing"
@115911 @115913 constantly lose signal for an hour on my drive to my family's house. Anything I can try? | @7543 @115913 Having reliable service where you need it is key. DM us where you see this at so we can take a look and help: https://t.co/cuEwtd2epS *DanKing
"@115913 Can you tell me why Samsung S8 Active is 100 down with the 18 month lease program but the V30 is 0 down and there is only a 20 dollar difference in price | @246337 @115913 We'd be happy to chat pricing with you, Freeman. Send a DM our way and we'll check this out with you: https://t.co/cuEwtd2epS *DanKing"
@115911 @115913 I have said and said and said over and over from the very beginning of last year please fix this I have the 128GIG jet black not the 32GIG 😡🤯😤😖 I am so tired of the running around so here’s the rub if you don’t stop 🛑 I’m leaving I’ll just buy flipphone https://t.co/IdHFeKU3qm | @756744 @115913 Let's make sure everything on your account is displaying as it should be. Please DM us so we can step in and help: https://t.co/cuEwtd2epS *DanKing
Hola @125241 la tienda de Sprint en Las catalinas mall Caguas está abierta? | @600789 La tienda en Las Catalinas Mall en Caguas actualmente esta visible en el listado del localizador de tienda. El telefono es el siguientes: 787) 743-7879. Puede confirmar antes de visitar el establecimiento. CA
Fairly certain we're not going to be streaming live via @115714 @sprintcare this morning on FB Live. Working on sourcing alternative for #t1ehl final game @103505 vs Fox. https://t.co/DgkEce57cV | @578471 Oh no! Are you having network issues? -JM
@115714 what’s the phone number to speak to a live customer service representative? | @756807 Sure thing! You can give us a call at 888-211-4727. We're open until 9:00 PM CT and looking forward to helping with your issues. -MM https://t.co/rMApsV8PQY
"@TMobileHelp I am very dissappointed I just closed my account with AT&T and now you wont uphold the information I was told in the store. | @756965 Hey Katherine, send me a DM and we can go over all your questions and concerns! *AnaAliciaCortez"
Hey @115913  and @115911  - I don't appreciate being lied to for a year and having a high bill for the past 12 months! BBB complaint and chargeback coming right up! | @756966 @115913 We're here for you and want to get this turned around. I see we've been working together in DM. We'll be meeting you back there ASAP to continue. *DanKing
"Hey @115913  and @115911  - I don't appreciate being lied to for a year and having a high bill for the past 12 months! BBB complaint and chargeback coming right up! | @756966 @115913 I do see that AutoPay had withdrawn today, as well. So, I've got your back on this end with the bill once we get things all situated, AJ. Thanks again for hanging in there with me. I'll check in as soon as possible. *MariahDaigle"
"@115911 Hi TMobile I have canceled my account with you since I moved out of state but you still did charge my debit card !!! | @756967 Mohammed, we're sad that you've left but we're always here to assist. Let's see why you were still charged. DM us so we can check this out. *JamieK"
"Hey @115911 I need your help | @185044 We're here for you, Gary. DM us and let's assist. :) *JamieK"
"@115911 I️ had a very bad experience with customer service and it’s frustrating. I️ talked to four agents including a supervisor Chris L and they have no clue what went wrong with my account. Supervisor lie to me about my account and only worried about the survey! | @756968 Hey, Nazbilwani! I understand the importance of great customer service! Send us a DM, and we'd be happy to assist! *KellenF"
Y'all my @115714 service is running super slow idk why I bother paying the bill I'm at the point I'd pay the early termination fees just to switch back to T-Mobile lol | @353881 If you have specific questions would you be so kind as to Direct Message us for assistance? -MB
"Y'all my @115714 service is running super slow idk why I bother paying the bill I'm at the point I'd pay the early termination fees just to switch back to T-Mobile lol | @353881 We actually had a podcast on the Network Improvement.  This is a HUGE deal to Sprint, and we are planning on the BEST.
If you review the website, (you will see) our dedication to the Network and the service we provide you. -MB"
Why my internet connection been lacking lately 🤨🤨🤨 @115714 | @757192 Oh no! Since when are you having network issues? -JM
"Thank you @115714 for making your system error my problem and leaving me stuck with this phone! | @757193 Good morning Jennifer, I know you are excited to upgrade!  I'm not sure what your eligibility is but if you are an iPhone Forever customer - you should be able to upgrade after 12 payments. https://t.co/jkR2vpxK4N -MB"
@115714 say goodbye to another customer! NOT worth it people! | @757194 I see what you're saying and I can help get you answers right now! Can you Please DM me? I'd need some more details so I can fix this. -MM https://t.co/rMApsV8PQY
"@115911 @115913 I just had two fraud I-phones ordered on my account to a city Inhave never lived in. Weak Identity verification? | @757195 @115913 We want to check this out with you, Alok. Please send a DM our way so we can help: https://t.co/cuEwtd2epS *DanKing"
"@115913 can you direct message me. I need for eip credit for an emergency line | @757196 @115913 Hey there, Savannah. We're here for you and would be happy to go over order options with you. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"@115911 I’m highly disappointed at the actions and lack of work ethic at your company. My Apple Watch was stolen a month ago before I even received it! I have yet to get a new device sent to a new address. | @757197 Hi Joel, we always want to provide you with the best experience possible and want to make sure you get that Apple Watch you've been waiting for. Please DM us to look into it, we're here for you. *JoanO"
I am existing Customer @115913 @TMobileHelp how to take BOGO offer for my existing lines https://t.co/Zdah0akj1S?ssr=true | @156062 @115913 We'd be happy to go over this sweet new BOGO with you. We'll be meeting you back in DM to help ASAP. *DanKing
"@115913 I am having a major issue with iPhone X preorder I placed. Neither @TMobileHelp nor 611 have been able to resolve. Please help! | @757428 @115913 We've got your back and want to ensure all is good to go with your order, Juan. Please DM us: https://t.co/cuEwtd2epS *DanKing"
"@115913 consulted T-Mobile help bc of a fraudulent purchase on my account. Didn’t really get an answer why it happened. Representative ignorantly explained that the fraud really victimized both myself and T-Mobile. I didn’t let the thief access! Sympathy? | @753737 @115913 We want to make sure you're taken care of, John. I see we've been working together in DM. We'll be meeting you back there ASAP. *DanKing"
@115911 is making me an unhappy customer after 3 days im still at square one | @757429 I'm so sorry to hear that you feel this way! I see you sent us a DM! I will respond to you there! I've got your back! *ChrisTarbox
@115714 Your customer service is HORRENDOUS. I can't even cancel my account without spending an hour on the phone!!! https://t.co/xJsAXxp6Yc | @757549 We hate to hear you canceling out your service here at sprint. Is there something we can do to change your mind?
"@sprintcare 30 min on the line to cancel my service and the rep refused to cancel my service this is after 4 days of the worst customer service I've ever had. I still don't have my line cancelled, this is ridiculous. | @757550 We hear you and we don't want you to cancel for sure!  Is there something that I can do for you today?  Please DM (direct message) me for assistance. -MB"
@115913 hey I am deaf why they rip off cost and do you don’t have any discount. Also I try buy new x iPhone they very rude | @757658 @115913 We want you to have a great experience with the UnCarrier. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing
"Stg @115911  y’all have the weakest service I was OT For the weekend and didn’t get  1 bar I was with no service 👎🏾 | @757659 Let's check that out. DM us, we'll make sure to keep you connected. *JoanO"
"Why do I have better service in the middle of the Mojave desert than I do in the Centeal Valley @115911 | @757661 We absolutely want to make sure you have great service no matter where you go. Please send us a DM, so we can investigate. *JPL"
"@115911 , please get it together. I shouldn't have to call customer service almost every week and keep repeating myself. | @757662 You definitely shouldn't Steph. Let's get this resolved once and for all! Send us a DM so we can help :) *KittyG"
"Wow @115911 you suck. | @173779 Wow why? DM us, I'm sure we can turn that around. *JoanO"
"@TMobileHelp Hey guys, can you help me with an order question? | @757663 Please DM men so I can look into that for you.  https://t.co/JlFYMuiDdD *MicahLev"
"@115714 please fix the service. | @757939 Hey! What kind of problems are you experiencing? Does it's related to Text, Voice or Data? Does anyone in your household it's experiencing the same inconvenience? - CE"
"Have full bars of service yet can't send a text unless I'm connected to wifi... typical good ol @115714 🙄🙄 | @499111 Hi. That is not good to see. Please, DM us to review this issue. - GS https://t.co/rMApsV8PQY"
Looks like I have to deal with @sprintcare once again today 🤦🏽‍♂️ | @678643 We'd love to address your concerns. Just DM us to get started. - GS https://t.co/rMApsV8PQY
So disappointed in @115714 | @757941 Hey! Why is that? Please DM us to turn things around. - GS https://t.co/rMApsV8PQY
"@115714 I just updated to an iPhone 8 Plus and now I keep getting duplicate txt messages from none iPhone users. I tried all the solutions I found on the internet and none worked what now | @757942 We'd like to look into this. Please, DM us. - GS https://t.co/rMApsV8PQY"
"@115714 I’m so mad at sprint they leave a bad taste in my mouth because all they care about is making an un ethical sale and screw You over!!!! | @757943 This feedback is concerning to us. Please, DM us with some details about the issues you are having with the service. - GS https://t.co/rMApsV8PQY"
I miss @att at #LakewoodChurch. @115911 is #dead #nil #nada #dissapointing https://t.co/YtQTopGGNz | @757944 Lets check this out! DM us and we'll work to get you back on track. *MelJ
"@226365 @115913 @117543 NY 287 East LTE here but ugly. https://t.co/wrBB2aZICC | @247390 @115913 We're all about making sure you're getting the best speeds available, Mike. Please DM us so we can look into this with you and help: https://t.co/cuEwtd2epS *DanKing"
"Extremely disappointed in @115911’s service. I’ve been a customer for years and now they’re saying i can’t get a new phone without a huge down payment. So y’all are ripping me off for more of my money @TMobileHelp | @757945 Oh my! Send me a DM, and I'll check it out! https://t.co/zXrDYDCnIa *Bridget Wren"
@115913 @TMobileHelp I am a loyal customer staying in your network for around 3 years.But today I had a hard time with your customer support through phone who was not good at English 🙁 | @253318 @115913 We strive for world class customer service and want to ensure all is well. Please send a DM our way so we can help out: https://t.co/cuEwtd2epS *DanKing
"@115911 @TMobileHelp is the shittest Co. I've ever seen no one speaks or comprehends English... | @758129 Hey there! Here at T-Mobile, customer service is one of our top priorities, so we want to make sure you always receive excellent service. Send me a DM here: https://t.co/QIHNBDHoV8, so that I can help out! :) *LaurenWalker"
"@115913 I need help with a payment arrangement I have set up on the account | @195293 @115913 We've got your back, Alonzo. Send a DM our way and we'll chat arrangement options: https://t.co/cuEwtd2epS *DanKing"
"@115913 I've gone to 3 of your stores and called 2 different customer service reps about pricing for the iPhone X and they've all told me something different... I just want a 0 down $30-something per month iPhone X with JOD, and I keep getting mixed answers! Can you help me? | @758130 @115913 We'd be happy to checkout your account and go over pricing info with you, Ben. DM us: https://t.co/cuEwtd2epS *DanKing"
@115913 After 6 years of T-Mobile service we sadly have to leave T-mobile! They're charging me over $460 for a phone I returned 3 months ago!! Not lying!! | @758131 @115913 It's super important to us that you're being charged correctly. Please DM us and we'll get to the bottom of this: https://t.co/cuEwtd2epS *DanKing
@TMobileHelp why is my account STILL being charged for the free lines promo from a year ago. So very tired of this. HELP!!! | @758133 Let's get this resolved today! Click my pic and shoot me a DM! https://t.co/4tHjtOQM3E *LaurenChan
".@115911 Why is your service so weak in Ruston, LA? Very disappointing! | @758137 Whats going on Matthew, were here for you! DM us and we'll turn this around. *MelJ"
"@115911 y’all service really trash and I’m sick of it. | @758138 What's going on Kris? Send us a DM with the details, we want to turn this around for you! *KittyG"
"@115913 @TMobileHelp T-Mobile is ripping me off right now, forcing me to pay for shipping fee what other carriers do not get charged. Time to switch. Worst carrier ever. Nickel and dime me. | @185048 @115913 I see your DM and will be responding momentarily, I appreciate your patience. *TaylorBest"
"@115714 3 calls, 2 hours of talking with @sprintcare on vacation and my hotspot that has never worked still doesn't work #waytoenjoyvacations and #reasonstoavoidmergers @115911 what kind of deals do you have? | @758208 This is very concerning to hear. Please send us a Direct Message, so that we can further assist you. -JE"
"@115714 on the phone now for the 5th time to get my unlock-eligible (paid off) phone unlocked. Painful! | @393321 Sorry for the delay in response. Please send us a Direct Message, so that we can further assist you. -JE"
"My phone service has pretty much been off since yesterday. I’m sick of y’all @115714 this is unacceptable. | @758210 Hey, I saw your post about you having issues with your service. Shoot me a DM so that I can look into this. We are here to help. -IB"
"Omg I hate how I have no service at work like what are you doing @115714 | @758211 Hi! This is very concerning. Please send us a Direct Message, so that we can further assist you. -AP"
"Been with @115714 for 15 years, making the jump to @115911 today.  Thanks for the iPhone bogo @115913 - I look forward unlimited data that’s actually usable! https://t.co/hfvxRxR6cK | @758212 We will hate to see a value customer as yourself leave the Sprint family. Please send us a Direct Message, so that we can further assist you. -JE"
"@sprintcare has there been issues in Saginaw, MI (48603) regarding data? Showing LTE, but getting dial-up likes speeds at best. Timeframe is roughly a week... | @154072 We'd like to further look into this. Please, DM us to do so. - GS https://t.co/rMApsV8PQY"
"I’m honestly so fucking annoyed. I fucking HATE SPRINT. They were so much better with the 2yr contract. Now they’re complete shit. IM SO PISSED OFF FR. The iPhone forever plan isn’t even a good plan!! ITS HORSE SHIT. @115714 I’m annoyed af | @758213 This is concerning to hear. Please send us a Direct Message, so that we can further assist you. -JE"
"I love how #TMO @115911 is charging $50 more for #beatsx then #apple is ...and when asked the reps had no clue .... @115913 🤔 | @758348 @115913 My team and I are here to help in whatever way we can, click my picture to DM me https://t.co/Nr93OTtXRx *TaylorBest"
"@115913 @TMobileHelp seems to me I gotta move to Cali to get north of 100mb download speeds 😮 because in Ohio I'm getting dial-up speeds 😂 just throwing that out there 👍 https://t.co/pHbmeOauRM | @150487 @115913 No matter where you are, we want you to get amazing LTE. I'll meet you back in DM so we can keep working. *AlexGill"
"@115913 Hey. How about phone promotions for current customers without adding a line? Do we have to leave and come back to get a deal? | @758349 @115913 This BOGO is a great deal. In order to qualify for this particular offer, adding a line is required, but if that doesn't work for you, we have a ton of other offers. Check them out here: https://t.co/aIZPWLwowe *TaylorBest"
@115911 what is the internet speed for mobile hotspots? | @758350 It depends on which plan you have? Are you referring to using it from your phone or purchasing it by itself? *KaeW
"Honestly can’t wait to leave T-Mobile. That’s two ranked matches gone now. Paying premium price for lackluster results. Thank you @115911. | @758351 I know you count on us to keep you covered. Shoot us a DM, so we can make sure this doesn't happen again. *JPL"
"Not a good start with @115911 horrendous customer service absolutely horrendous professionalism | @262037 It's not how you start but how you finish. Let us help get back on your good side. Please send us a DM, with what we can do to assist. *JPL"
@TMobileHelp my app I’m not sure if something wrong but last month or so it doesn’t let me view anything through app. When I click check account it takes me to the web. What’s the point of the app then? https://t.co/z0Fw5ARPoX | @503123 We want to make sure that your T-Mobile app is working properly. Send us a DM and we can work through everything with you :) https://t.co/IUIA5vQSHC *MattHargleroad
@TMobileHelp Wow shout out to T-Force they get the job done happy holidays and thank you 😄 satisfied customer again | @743581 You deserve it! Thanks for being the best part of T-Mobile! <3 https://t.co/zXrDYDCnIa *Bridget Wren
@115913 I'm really disappointed with the service I'm getting right now. I have a maxed out EIP balance and they arent doing anything to help me. The sales reps are doing everything they can but your offices are saying you can't help me. I'm close to going elsewhere. | @758595 @115913 Upgrading your phone is an exciting time! Let's see what options we have available for you. Please meet me in DM https://t.co/7gT2t6PtXx. *StephanieGarza
@TMobileHelp can you please help me! im so over the issues im having with yall | @758596 Hi Cristma! Thanks for contacting us here at T-force. Meet me in DM and I can assist you with anything you need! I got you! :) https://t.co/GAqK5BaXyk *JoySimmons
"@115913 I Have A #COMPLAINT, Have You Read This Tweet?

Thank YOU 😘#HolySpiritJesusChrist🙌 | @758597 @115913 We are here to help! Please send me a DM with some details: https://t.co/7gT2t6PtXx. *StephanieGarza"
@TMobileHelp I mean seriously what do I have to do to get someone to help me with a problem we are having with T-Mobile before I just say I'm done | @758598 I just DM-ed you. :) We're ready to help! *AliciaBanks
"@115725 can you please buy me out of this @115911 contract worst decision ever it’s only been 3 months 😞 | @446486 Hey, Stacy! What's going on? Send us a DM, and we'd be happy to assist! *KellenF"
"@115714 sucks again god this network is terrible | @758775 That isn’t how we earn your business. Please send us a Direct Message, so that we can further assist you. -NR"
"@115714 It seems as if they like to treat customers as if they are Idiots. Something happened ( some update), and I don't have access to MySprint. | @758776 1. Visit https://t.co/8RFZdN4gxv.
   2. Click the SIGN UP button and follow the instructions to complete the three-step process. 
    Smartphone: 
   1. Tap here to sign up.
   2. Enter your Sprint phone number and tap Next.
.
 -MB"
"@115714 It seems as if they like to treat customers as if they are Idiots. Something happened ( some update), and I don't have access to MySprint. | @758776 Hello Uriah, please follow these steps and let us know if you are able to log on.  I will call you if you like and we do apologize for any extra time this takes. -MB"
Dear @115714 I wish your customer support/ service  was good as you advertise. | @758777 This is not the type of feedback we like to hear from our customers. Can you let us know your issues and concerns? We are here to help. -K.B
"@115714 why am I getting this error message all the time?! I'm so sick and tired that @115714 is so behind! I pay to much for crap services!! https://t.co/zPH2b4Nety | @758778 This is not the type of feedback we like to hear from our customers, and we are here to help. When was the last time you successfully logged in? -K.B"
Fucc @115714..... I’m taking my talent to @115911 lol | @758779 That's not what we want to hear. Please send us a private message with more details of your issue so we can help. We're confident that we can change your mind. -DE
"@115714 to bad u offer special phone deals to new costumers. Hello @115725 | @758780 Please send us a Direct Message, so that we can further assist you. -IC"
@115714 I came over 45 days ago from @115911 and you coverage is terrible. 3 bar lte and I can’t get web pages to load. About ready to cut my losses and go back | @177117 Hey there John! We take pride in providing our customers with the best experience possible. Can you send us a DM so we may lend a helping hand? -CO
"When you call @115714 to upgrade both your phones and the guys didn’t want to do the sale so he is rude to you on the phone. And hangs up on you. #Sprint #theydontwantmybusiness #only4monthsleftwiththem | @758781 This is definitely not the feedback we'll like to get from our valued customers. Please send us a Direct Message, so that we can further assist you. -SD"
"@115714 can’t seem to get anything right. After over 10 years with the same account, I’m now not the registered owner of it and can’t get anyone to help me correct this. And I am the only person/device/number on the account! WTF! | @758783 This is not the kind of experience we would like any of our customers to have. Please send me a DM so I can further assist you. -LP"
Also I fucking hate @115714 🙃 | @758784 This is not the feedback we like receiving. What happened to make you feel this way about us? -IC
"I am definitely about to leave @115714. | @758785 Hi there, these are not likely the feedback we like hearing from you one of our value customer. Please send us a Direct Message, so that we can further assist you. -SH"
"@sprintcare how is it possible to be roaming when I’m at the corner of Parker and Midway in Plano TX...where there’s supposed to be LTE? #sprintnetwork #alwaysaproblem https://t.co/bVd5cQmloC | @184897 Hello Bobby, we hear you loud and clear.  Please try turning your phone off and then back on first.  Can you tell me if an R or triangle is showing on your device?  We know its frustrating and would like to help! -MB"
#Sprint @115714 terrible service ALL THE TIME! I'M SICK OF THIS PHONE AND THIS SERVICE! Can't… https://t.co/QW0z4XqzSe | @758787 Hey I saw your post are you having issues with your service? How long have you been experiencing this issue? Are you the only person in your area with this issue? Also have you attempted any troubleshooting steps on the device? Shoot me a DM letting us know. -IB
anybody elses phone keep changing timezones ?? @115714 | @758788 Thank you for reaching out to us. How can we help you today? -JT
Is the 50% off the Samsung Galaxy S8 promotion that @116447 mentioned also for current customers wanting to upgrade? @sprintcare | @758789 This offer is for new and existing customers adding a new line of service. Team @116447
"@115714 14 day ""Satisfaction Guaranteed"" is a scam. They count the 14 days from the time they ship the phone, not from the time you get it and activate the phone. I called to replace my phone, and they said that I was 1 day too late. I'm going back to @115725 as soon as I can. | @252104 Please send us a Direct Message, so that we can further assist you. -JE"
"Why can't @115821 be more like @115911... first I have to be a #prime #member, then I have to #pay more for @116935 unlimited, more for @117093 etc. can't you just have #one #unlimited package?! With free @115833 #upgrades with new models @TMobileHelp  @AmazonHelp | @363616 Hey there Adam, my name is Dessie. I am looking forward to assisting you today! Can you please send me a DM! =) *DessieV"
@115725 hey what's your unlimited plan like for 2 people.. Been in Canada 4 weeks returning next week to Massachusetts @115911 sending me threatening messages because the 4 weeks of usage in Canada. Tell me what you can offer me | @758798 Threatening is not the name of our game Peter. DM us and we can take a look! *MelJ
@TMobileHelp how long does it take an iPhone X order to be done processing? | @679542 That is an excellent question! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
"@115913 my Man.

Love t_mobile but so far i have no signal where i live, ffs gimme a hand | @758799 @115913 Having reliable service where you need it is crucial. DM us your address so we can take a look and help: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp @115913 Had several issues with porting my number to you guys via phone, @TMobileHelp said go to the store and the store just called the same number and still can't port my number.  Why?! | @575487 @115913 We want your switch to be simple and smooth. I see your DM and I'm confident we can find a fix today. I'm sending you a DM, I'll meet you there. https://t.co/PbJEgtqanO *JeromyBingham"
"@TMobileHelp https://t.co/SX13us2IMU $TMUS I WENT TO THE T-MOBILE STORE TO REPLACE MY PHONE AND TO ASK SOME QUESTIONS; WHEN I GOT MY BILL THEY HAD CHARGED ME $20 FOR CONSULTATION. SHAMEFUL !! | @758800 That's definitely odd, but we're here to get to the bottom of with ASAP! Please send me a DM https://t.co/PqgHENiX1V and I'll get started on figuring out what's going :) *ByronEdwards"
"my phone has been switching between “no service” and one bar since last night, @115911 what’s going on??! | @758801 Hey, Aly! We only want optimum service for you at ALL times! Send us a DM, and we'll analyze the coverage area! *KellenF"
"@TMobileHelp The associates in your store told me the credit check they needed to run for me to switch over from Verizon was a soft pull. Why did I just get home to see a new Hard Inquiry on my credit report? | @758803 Thank you for reaching out, I want to ensure that you have 110% correct information! Please send me a DM to chat! https://t.co/b1rv6Im6uc *HolliePace"
"@115911 Hey, why does my iphone x pre order cancelled? | @758946 Oh no! DM us and let's see what happened with your pre-order. *JamieK"
@115911 Fix ur awful billing FU's. EVERY single month u overbill me even after u 'fixed' issue last month. I'm SICK of calling u. #HR4HR | @126176 Oh no! This is something we can look into. Send us more details in a DM. *NaeJ
@TMobileHelp my Walgreens Tuesday code is not working. Help me please. | @758947 Hey there my name is Arthur! I would love to help you get these pics!! Send me a DM! https://t.co/VEGOaB4ukT *ArthurRansom
"First time flying as part of the #magentafamily on #tmobiletuesday never the less. ""Free Wi-Fi"" are truly beautiful words. Go @115911! https://t.co/k47Fjvhpp4 | @427751 We are so excited to be your #TMobileWingman ✈✈✈ 💪😎🌟 *PatrickUllmann"
"@tmobilehelp My phone is a deactivated Samsung Tracfone from Safelink. You're the carrier on the sim card, so I don't know if you can help.. | @759079 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks"
"@115911 tell me how I can’t get my final bill until after the 23rd when I canceled almost two weeks ago? And a local store nor any other employees could look it up? But I still had to pay money for them to even tell me this!? | @759080 Hi Hailee! We wish we could keep you on the #MagentaSide, but understand if you choose to leave. I'm all about ease of experience so I want to assist. Please, DM us so we can get you what you need. *WhitneyJ"
"So unhelpful @115911 @TMobileHelp . 🙄 | @149785 Hi Tori, I would be happy to assist you! Please click on the following link so I can get more information: https://t.co/GSALkn3yAO *MichelleScott"
"@115911 ""You've reached your mobile provider's limit of 200 Tweets received/day. Sending Tweets not affected. Read Tweets at https://t.co/YFUcbV46aM (resets in an hour)."" This is a joke right? I watch sports. #Homestead #NASCAR #Championship4 | @759082 👀 Are you unable to receive tweets? We are certainly happy to dig into this if you are. Please send a DM. *JPL"
"FTM due in June🤰! Limping along on an iPhone 5s and trying to decide if I should ask for iPhone 8+ for Christmas or hold off and wait for a deal on the iPhone X closer to my delivery date. Will #Tmobile have any holiday sales @115913? | @759083 @115913 We've got some sweet deals going on right now. You can check them out, here: https://t.co/38Et9rf5Dp *DanKing"
"@tmobilehelp Is there any trick to getting the puk # out of my phone? (I.E. Dialing *#977 or something like that?) Thank you. | @759079 Hi there, definitely a great question.There is no short-code dialing for this but I can gather that info for you if needed. For your security please DM me so we can get started. *ChrisFuimaono"
"This terms and conditions are affecting your business. Had to return two phones today because my account was not qualified for the BOGO offer. What to do if i am not ready to upgrade my account?? @TMobileHelp @115913 @115911 @135517 | @418029 @115913 We'd be happy to chat upgrade options for your particular account, Pritesh. DM us and we'll check it out: https://t.co/cuEwtd2epS *DanKing"
"I see everybody getting they iPhone X, where is mine @115714 | @759187 You’ve come to the right place. Please verify your order status here: https://t.co/O1mkYIdKu5 or additional info: https://t.co/W19L9HUDtS . -AG"
It’s like I have an ipod not an iPhone bc if the shit isn’t hooked up to WiFi you can count on it not working. @115714 you guys are shit | @759188 Hey there! We would like to look into this for you. What's going on? Shoot us a DM. -KC
"Why do all the major phone companies always have the best deals for new customers...meanwhile long term existing customers get what?!! @115911 @115714 @ATT where’s those amazing deals for the rest of us?!!!!!!! 🧐 | @302347 We're here to answer your concerns & would love to have you join our Sprint family. Firstly, you can visit this link for info on some of our best available offers, https://t.co/lHDQ076Flh. -SMG"
@115913 @116755 @125652 @115911 just went to one of my TMobile local stores 17th and Bristol was mislead by shady sales tactics. Will never go back. #thistheuncarrier? | @759313 @115913 I want to look into this with you. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
@TMobileHelp hey guys I have times when texts don't come through. Sam S7. I have service when it happens. | @759314 Oh no! Let's get your texts working pronto. Send over a DM so we can tackle this together! https://t.co/jPSwKnAg0l *HarleySumida
"@115913 I’m watching you now. My phone bill is too high, can you take care of that? Thanks. | @591512 @115913 Let's look into our options. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson"
"@115911 ... REALLY thinking about going to @115725 right about now... https://t.co/wm1X6hnQkO | @759319 Whoa, Chun! Let's not go that far! We can definitely check this out and get you connected. DM us so we can turn this around for you. *WhitneyJ"
".@115714 @sprintcare 
Bruh this unacceptable 
How it is always in my house
That download speed is incredible https://t.co/CY1KPcMv8F | @541267 Does it only happens at your house? Are you only having issues with data? -PC"
@115714 yall gon take $350 and give me a X 🤔 | @759554 Thanks for reaching out. What questions do you have? Please send us a Private Message to further assist you. -AG https://t.co/rMApsV8PQY
"@sprintcare what’s the deal with the network issue 😭😭 | @759555 Hi! Please send us a Direct Message, so that we can further assist you. -AP"
@TMobileHelp @115913 - I’m at Chicago O’Hare and I’ve been seeing these slow speeds for months over here.. please advise! https://t.co/kGJciryYVh | @759564 @115913 Let's make sure you're getting the speeds you deserve. Please DM us and we'll check this out with you: https://t.co/cuEwtdjPOs *DanKing
"@117543 

My wife and I switched from Verizon to T mobile and we went from getting service with Verizon...Zero services..voice and data nothing in my area...
Why ? | @759565 @117543 We want to ensure you're getting the best service available. Please DM us the address you're seeing this at so we can step in and help. *DanKing"
"@115911 has me tripping 😡 how am I going to pay for Jump and then when I come to trade my phone they said I never paid for it 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡 | @759566 Hey, Cindy! We want you to have access to the latest and greatest devices! Send us a DM, and we'll take a closer look for you! *KellenF"
"@115911 why am I paying almost $300 a month and I cannot receive a phone call from my dad, not to mention my text messages aren't sending? F'n sick of this ridiculous crap. | @759568 I know you count on us to provide great service, and if you are having trouble I want to find out why. Shoot me a DM, so I can help. *JPL"
So I did and they stopped responding. Shady. https://t.co/1O5jWp0Vkv | @759569 @115913 It's important for you to have the best experience possible. I'm replying to your DM now. I appreciate your patience. *EricPayne
@TMobileHelp can I drop off my old iPhone to a TMo store for the trade-in instead of shipping it? | @759570 Hey meet me in a DM Let's talk https://t.co/BMDMqsRi3P *DebKlajbor
@TMobileHelp @TMobileHelp | @759806 Hi there! How can we help? :) *AliciaBanks
"It’s time I drop @115911 | @673314 No, Rae! We'd miss you too much! DM us. Let's chat about what we can do to keep you on #TeamMagenta! *WhitneyJ"
@115913 @115911 Can I please get a mobile hotspot data pass?? I have destroyed my data this month trying to do homework in Puerto Rico with no internet anywhere... 😩😬 | @436081 @115913 Let's check out our options. Click on my picture https://t.co/Mww69RQYvK to send me a DM. *AshleyNelson
"@115911 Your plans are too expensive. | @756206 Hey there!  We want to make sure that you are on the best plan yet!  Shoot us a DM, I’ve got your back!  #Uncarrier https://t.co/iQvO7M4j7u *JoshuaSanchez"
"Hey @sprintcare! I’m new to Sprint. What do I need to do to open a Hulu account and make sure I don’t get charged? | @343796 This is concerning to us! In order to receive the text msg, u should add the service through your account: https://t.co/FKcdCr7C9D , after that you'll need to create a Hulu account https://t.co/q3KFiJKieS . However, we can add the service for u, please send us Private Message -AG"
"Hey @115714, I pay you all this money every month, just to not have any service at a @11244 game 😡 | @759852 Apologize, what is the signal bar showing? Have you power off and back on your device? -PC"
"@115714 YOUR SERVICE IS SO AWFUL IN ARIZONA!!! | @759853 Hi there! Send us a DM giving us more details on what's happening, we'll be waiting for you on private. - CE https://t.co/rMApsV8PQY"
"Sundays: the day the @sprintcare tower near my house goes crazy for no apparent reason and I’m forced to reset my network connection and run service updates every half hour. It’s thrilling. | @759854 We'll like to look into this issue. Please send us a Direct Message, so that we can further assist you. -SD"
@116447 went to state street store Chicago- ast mgr wldn’t sell an iPhone X unless bought accessory bundle.  Dissapointed shareholder | @759855 This is not what we want to hear! Pls give Team @116447 a chance to assist. Send us a DM with you a contact number.
@115913 JL good evening. This is Daphne smith. I had brain surgery on the Nov 6th. I want to thank you for helping me a few month ago with my bill. I'm still a situation I'm asking you again for help. Please contact me. Thank you so much | @759952 @115913 I want to see what options we have to help you through this difficult time. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
"@TMobileHelp is there coverage issues in Chicago? My phone keeps going from No Service, then LTE but no data. | @759953 Oh man! Fluctuating signal can definitely be annoying. Send me a DM and let me work on getting that signal more stabilized for you! *AlexKimbrell https://t.co/GefRnVHVqu"
"@TMobileHelp @115911 @115913 thats how your social media help works when some one who use Apple devices for years argues with basic trouble shooting which any user knows ..... insted of checking backend services .... ???? To fix the issue .... https://t.co/ncQjef5jIv | @260561 @115913 T-Force is here for you, Mehul. Let's make sure you're fully taken care of. Please meet me back in your DM. :) https://t.co/6NxKsl5RJm See you there. *JoshHenegar"
"@115911 @540972 going on almost a month of the online offline BS with SyncUpDrive I'm getting sick of it when is this crap going to be fixed | @121149 Awh man, send us a DM! Let's check! *TiannahReagor"
"@115911 My monthly services are $119, but I am charged $150.54. That is a ridiculous 37% in taxes and fees. I see that things like FUSF are charged for the plan and then again once for each line. Can't imagine how that is legit. #TMobileBillingIssues | @759954 I also understand the importance of consistent billing, Maneesh. Please DM us so we can check what's going on. *JamieK"
@TMobileHelp any plans to get service in WA on 410 beyond Enumclaw? Beat out the other carriers and make it safer for drivers. | @759955 I see something promising on my maps here.  Please DM for more info :) https://t.co/I6eWC2B8S0 *JohnWard
@TMobileHelp could someone DM me about a conversation we had about updates that were going to take place on the 17th? | @759956 Hey friend! We definitely want to make sure we get you taken care of. :) #MagentaWarriors have your back. Toss me over a DM and lets get working on this! https://t.co/F1LcvbHvWu *DevynGalligher
"@TMobileHelp I have a question about ending a lease,  can I option for keeping the device if I pay for the lease and the device | @759957 I have an answer about that!  Please DM.  https://t.co/I6eWC2B8S0 *JohnWard"
@115913 A Rep at a Salt Lake City Kiosk compromised ALL my accounts. I'm in FL. I'd like a call please. | @759958 @115913 Your security is our top priority. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"WTF @115911 ?!? How can I brag about your service if I CAN’T EVEN USE IT?!? Get your shit together inside the Long Beach convention center. | @759959 Hey, Susanna! Thanks for the feedback! We want our customers to have #4GLTE coverage, at ALL times! Consider this noted! *KellenF"
"@115714 just want y’all to know after all the years I have been with y’all, I’m done. I will be switching carriers.Not only did you mess my bill up for the past two months and not give me my company discount, but your interstate service is horrible.I’m tired of the dropped calls. | @760244 We're concerned to read your feedback. Please let us make this right for you. DM us so we can assist you. - AS."
"@sprintcare I need y'all to fix this issue with me not getting all my text messages. Y'all about to ruin relationships. 😒 | @373802 We understand your concern. We'd like to review this matter. Please, DM us to further assist you. -JT"
"@sprintcare how in the world can I resolve this??? I’ve tried everything google can throw at me.  Voicemails showing at all. https://t.co/sSE9dFrvNC | @760245 Please send us a Direct Message, so that we can further assist you. -PC"
"@sprintcare Is the TEP price increase mandatory? | @183333 Due to the incremental cost of the iPhone X, the cost to replace and repair is significantly more than other Apple iPhone products. This price increase applies only to the iPhone X. -AG"
We've got this rolling in @760247 thanks to @104314 @104315 & @115714 https://t.co/IJn9mDvUM3 | @535203 Thank you for the feedback. We appreciated your business.
"@115911 it's ridiculous how bad your network is wow what a pile of shit .... @ATT I miss your fast service | @547236 Speed is high on our list, so we definitely want to deliver! DM us so we can check this out for you pal! *WhitneyJ"
You really fucking suck @TMobileHelp | @342559 Oh my! Send me a DM and tell me what happened! https://t.co/zXrDYDCnIa *Bridget Wren
"So @115911 automatically cancelled my iPhone X order after they took my money, And the customer care lady was rude about it. If something doesn’t get fixed they’ll be lucky if I stay with them. Still love @115913 nothing but respect for you my guy. | @760259 @115913 I want to get to the bottom of this order with you. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson"
"@104311 Help. A @115911 Kiosk in SLC swapped my sim fraudulently with fake license and now my whole life is compromised because of sms 2FA. Please help. Bank accounts, social, all of it. Was told FL PD had to ask and nothing I can do. Never even been to UT! | @759958 Ensuring your accounts and life are safe and secure is paramount. I'm replying to your DM now and look forward to helping William. *EricPayne"
"@115911 should apps/websites/mms be loading if I have 4 bars, and its indicated on my device that im sending/receiving data on your 4G network or? | @760260 Hey Ryan, I want to make sure your data is running as it should! DM us here with more info to check this out. *ValerieP"
@TMobileHelp Terrible Service!!! I'm VERY dissatisfied with this store's mistakes.https://t.co/ZhWwjc74ww | @760261 send me a DM so we can get this straightened out!  https://t.co/ezZMoc7QXB *GraceFranco
"For all those out there who want to criticize T-Mobile let me tell you I was in a situation that was my own fault and T-Mobile went above and beyond to help me out regardless @TMobileHelp | @746028 Greetings! We definitely appreciate you as a customer, and we're soo happy you feel we went above and beyond- we're always here for you! *TiannahReagor"
@115913 how dare one of your employees yell at me at west county mall st.louis mo just because i walked in and out of there store needs series customer service training. | @760262 @115913 You should always have the best experience when visiting our stores. DM me https://t.co/Mww69Rzn7a so we can chat a bit more about this. *AshleyNelson
"Omg omg what happened it’s not loading!!!! @115911 fix it please I have to see my BTS oops#AMAs | @760263 Of course you do, Amy! Shoot us a DM so we can check out what's going on and get you connected, ASAP! *WhitneyJ"
"@115913 why can nothing ever just be simple with your company 🤬🤬🤬 like wth so aggy rn i always get the run around @TMobileHelp | @406587 @115913 My team and I are on standby ready to help with whatever is going on, Danyelle. Shoot me a DM https://t.co/Nr93OTtXRx *TaylorBest"
"@TMobileHelp What's the story with all of us that missed the Panda Express deal yesterday?  Will we get another free bowl sometime soon? My wife and I tried several times yesterday without success. | @760376 We definitley want to make sure you #GetThanked! Shoot me a DM, so we can chat! https://t.co/s9b5I4qxPp *JamiePitcher"
"Look at the turtle based speeds I am getting with @TMobileHelp.  Sorry couldn’t post this when I took it, their was no coverage. https://t.co/yDAZP4Vn6n | @371295 We can do better than that! Send me a DM to get started! https://t.co/zXrDYDCnIa *Bridget Wren"
"@115911 what's up w/ BOGO Galaxy8 just 2 weeks after we buy ours.I should get it since I haven't even gotten 1st bill. #disappointed | @511148 Aw, Elizabeth! You can always get more devices! Send us a DM if you have any questions! *TarynS"
"@TMobileHelp So, any black friday deals for existing peeps that isn't BOGO? | @760451 That is an excellent question! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes"
"@115911. Worst experience with you today. Just moved to the US, purchased a new iPhone 8S and another line to my current iPhone and the lines in those were cancelled due “fraud” by you without letting me know. | @238590 Manuel, we absolutely want to get to the bottom of this for you. Please send us a DM with the details so we can assist! *KittyG"
Swear if @115911 @115913 gets this fixed I’ll forever be grateful | @760259 @115913 Thanks for the heads up! I just responded to you in DM and I look forward to turning this around for you. *JasonYaddow
"Working with @115911 has been the worst nightmare. They have been transferring me from one department | @760452 I want to jump in and make sure your concern is resolved without any further delay. Send over a DM, with the details of what I can do to assist. *JPL"
"@115913 I can't wait to go back to verizon, your service is horrible were I live and your customer support keeps passing me around like a bad habit. | @527004 @115913 You deserve the best coverage. DM me https://t.co/Mww69Rzn7a so we can chat. *AshleyNelson"
@TMobileHelp incredible wait time at your Kent WA branch near Safeway. Nice that your employees have time to chat idly with customers while doing nothing for those actually waiting to be helped. We left. | @760453 We can do much better than that! Click this link to send me a DM so we can grab some more details about that experience and get anything you need taken care of! https://t.co/6eZrWJ9PIa *JustinRhodes
"I can not believe how many times @115714 lets me down when I get a new sim for a new phone. It never, ever activated properly. Sprint customer for 15+ years and I've never once had this work. @TMobileHelp I'll see you Monday. | @760456 Can't wait to talk to get you hooked up with the best unlimited network!  Unlimited Netflix, T-Mobile Tuesday, what more could you ask for?  All kinds of great things coming, too!  Welcome, friend.  Please holler back on Monday! *ScottDegelman"
"I can not believe how many times @115714 lets me down when I get a new sim for a new phone. It never, ever activated properly. Sprint customer for 15+ years and I've never once had this work. @TMobileHelp I'll see you Monday. | @760456 This is not the type of feedback we would like to hear from our customers . Please send us a Private Message so that we can further assist you. Just click ‘Message’ at the top of our profile. - AP"
"Hey so I’m at home and on WiFi but I haven’t had service in an hour. Anyone know anything about that? @sprintcare | @760522 We'd like to review the coverage in your area. Please, send us a DM with your ZIP code and your Nearest Intersection of streets. We'll be waiting for you. :D - CE"
@115714 why around orlando an most of southwest florida. Does service how to put it... Unreliable?! | @760523 What is the signal bar showing? Have you power off and back on your device? -PC
"@115714  I’m so tired of your shitty ass service 🤬🤯😤 | @314957 Please confirm, what type of issues are you currently having with service? -PC"
No calls or text coming through and i can’t text @115714  get y’all Shit together #annoying | @760524 We would like to take a look at this. How long the issue has been happening? Is it impacting anyone else around you? Please send us a Direct Message to further assist you in this situation. - KC
"@115714 service fucking garbage been messed up since Thursday | @760525 We don't want you to have problems. Please, send us a Private Message to further assist you. -AG https://t.co/rMApsV8PQY"
"@115714 WORST SERVICE EVER!! Imma let y’all kno everyday | @760526 Please allow us the chance to help. Please send us a Direct Message, so that we can further assist you. -JE"
"@115714 WORST SERVICE EVER!! Imma let y’all kno everyday | @760526 @115714 Hey, I want to help. What's going on? Please send me a direct message providing me with your contact number and a time best suitable to contact you. -Resolution Sup AM"
"@115714 WORST SERVICE EVER!! Imma let y’all kno everyday | @760526 hey, allow me the opportunity to help with this issue. Please send me a direct message providing me with your contact information. -Resolution Sup AM"
"@115714 WORST SERVICE EVER!! Imma let y’all kno everyday | @760526 Please allow us the opportunity to turn this situation around. We'd like to help provide a resolution that will have you satisfied with our service. Please send us a Direct Message, with your callback number and a convenient time. Thank you! -Resolution Sup. AD https://t.co/rMApsV8PQY"
"@115714 what is the point of having a site you cannot order from? Even utilized chat and said to call. If i wanted to deal with talking to a person I’d go to a store. It’s been 4 days I’ve been trying to use your site. Not cool. | @760527 Hi. That's not good. Please, DM us with some more details of your issues with the site. - GS https://t.co/rMApsV8PQY"
"@115714 DISGUSTED! My acct is charged for almost a year for 2 old leased phones sprint won't help with and in Sept I was told by Apple and Sams that my acct showed an upgrade for a phone and now it doesn't? Also it said my contract for that phone ended in 2008!! | @222309 Hi, please send us a DM so that we further assist you. -RA"
"@115714 canceling my service with y’all after this last payment!!!!! Smh | @760528 Thank you for bringing this to our attention, we'd like to review this matter. Please, DM us to further assist you. -JT https://t.co/rMApsV8PQY"
hey @115714 ; you fucking suck | @760529 We'll like to hear from you. Please feel free to share your Sprint related concerns & queries with us. -SD
"@TMobileHelp I never received my rebate for the BOGO Note 8 and my status says appoved, mailed 10/24/17 :( | @176922 Uh oh! Let's track down that money. T-Force is on the case! Shoot me a DM so we can dive in. https://t.co/9CGjXZaLy0 *SpencerKalata"
".@115911 I have a serious bone to pick with you right now. Family switched to your service, they said DO NOT turn my phone off as I won't get the Sim card, YOU DID IT ANYWAYS, and now I have no cell service to use. WHAT A WAY TO WELCOME NEW CUSTOMERS. | @160981 We're here to make amends and get things back on track. Please send us a DM, so we can assist. *JPL"
"@TMobileHelp UPS ""lost"" my iPhone X preorder (it appears it was returned to T-Mobile after ~2 weeks of shipping issues), I was asked to ""stay patient"" until UPS investigation ended so that next steps could be taken; now: ""wait for the refund to process and re-order"" | @680730 Dustin, it sounds like you've been through a lot!  Please let me help you out!  Shoot me a DM, please,  by clicking on this link.  Here to help!  https://t.co/0PCsjwunml *ScottDegelman"
"T-MOBILE FUCKING UP SERVICE RN !!!!!  @115911 😡😡😡 | @760635 Hey, Amber! Send us a DM, so we can better assist you! *KellenF"
"@115911 @TMobileHelp yall need to tell your employees at least focus on their customer. My visit yesterday was a 1/10 since the sales rep was more focused on his coworkers interaction with a customer than getting my stuff done 🙃 | @538168 They didn't see your twitter avi, if they did, they would have focused 100% I got you. Meet me in DM so we can focus on your concerns?  <3 https://t.co/DMr1doG7OR *JulissaBadillo"
"@115913 We have been with T Mobile for 12 plus years, have stock options in your company, two iPhones , and now no insurance on one iPhone because they forgot to add it a month ago  and now I probably have to buy a new phone because this one has problems. | @760636 @115913 Send me a DM https://t.co/Mww69Rzn7a so we can chat about your phone as I want to ensure that you have a working one. *AshleyNelson"
"@115911 Literally worst experience and service ever. Nobody cared about my issues and they even denied my 3 yo daughter the use of the bathroom! Either want the service for which I paid or my $ 1,111.20 usd back! Never use T-Mobile!!! | @238590 Hi Manuel! A seamless customer experience is super important to me too so I want to make sure we get this right for you. Send us a DM so we can address your concerns. *WhitneyJ"
@115913 customer service for iPhone X is horrible. No support from staff to make it right. Dumb and dumber strikes again! | @590759 @115913 Send me a DM https://t.co/Mww69Rzn7a so I can provide you the support that you deserve. *AshleyNelson
@sprintcare Not sure WHY you won't admit there is a problem with LTE service in North Dallas?  Store workers freely admit there is one. Day 16 of bad data service | @549068 We would like to take a deeper look at this. Please send us a Direct Message so we can further assist you through this channel. - KC https://t.co/rMApsV8PQY
"@115911 - the worst mobile serive in #2015 - #2017 #cellphone #badservice #miami #florida | @760819 Hey Emran, send us a DM and we'll ensure a great experience :) *ChanneyT"
"@TMobileHelp Wondering if anything is wrong with the service by me. Part 2 days, weak signals at home....with a Cellspot device up and running. 3 bars max. Normally it's full | @546522 You can rely on me to take a look for you! Click on my profile to DM me: https://t.co/TVma9yY2zi *TJEllwood"
"@sprintcare My Pixel 2 works on your network when I subscribed to Google Fi, but I can't transfer my existing Sprint number to it because I didn't buy it through Sprint. Why is that? | @761052 Hello Erin, yes we have some help for you.  You said your existing Sprint number, meaning you are still a Sprint customer.  It sounds like you bought the Pixel and are having issues swapping your old number to this new phone? -MB"
"@sprintcare My Pixel 2 works on your network when I subscribed to Google Fi, but I can't transfer my existing Sprint number to it because I didn't buy it through Sprint. Why is that? | @761052 •Google Fi agents complete all troubleshooting to verify it is not Google related before calling Sprint. Google Tech 8557914041 -MB"
"Don't understand why @115714  has not switched my cell account from my Late husbands name to mine. They have all they need as far as documentation. So frustrated. So stressed. Want to cry!!! Hate this! | @761054 Please send us a Direct Message, so that we can further assist you. -JE"
@TMobileHelp can you mix and match the samsung BOGO? My sister wants the S8 and I want the S8+? Possible? | @761227 Hey there Mark! Great question! So glad to hear you're thinking about taking advantage of one of our #MagentaRockn' offers. Meet me in DM! https://t.co/8bTARZljkY *GabiMcGinty
"How is it that I add a 4th line to my phone plan and the bill has skyrocketed? How does that make sense. @115911 | @761228 Saving you money is our forte, Alex! Send us a DM so we can see what's going on *TarynS"
@TMobileHelp how does the BOGO iPhone work? | @249631 Hi there! Send us a DM and we can get some more details for you! *BritneyJ
"@115911 Your horrible customer service and dishonest reps have lost two more customers tonight. | @761230 What's going on, Matthew? Let's restore the love! Send us a DM and we can chat. *TarynS"
"@TMobileHelp @115911 Trying to find a chat, but can't. Asks for signup but don't have a plan. Do you not offer the Pixel 2 anymore? Not on the site. Thought you did. | @612555 Howdy, Matt! We have the latest and greatest devices. Toss me over a DM, lets get this all squared away. :) https://t.co/F1LcvbHvWu *DevynGalligher"
"@115913 Spent a lot of money to switch to a new phone on T-Mobile and have been hitting tons of dead spots in downtown Denver.  What’s the deal? Hope coverage is better back home in Las Vegas.. | @761231 @115913 Welcome to the UnCarrier. I know that coverage is really important, especially while you are traveling. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
"The thing about marketing is:
I have #Sprint wireless service so I know how bad a company can lie about the quality of their product | @761418 Hi. Are you having issues with the service? If so, please DM us, we'd like to review your concerns. - GS https://t.co/rMApsV8PQY"
"@115714 this is how long I have been on the phone trying to get my bill adjustment for you to charge me activation fees that were supposed to be waived since I bought the phones online https://t.co/LcfPkcvS5s | @761419 Hey! We'd like to look into this. Please, DM us to review this situation. - GS https://t.co/rMApsV8PQY"
"Sameeeee!!! 🙄 https://t.co/ZlT7LaGIy7 | @761420 Hey! That's not the type of comments we want to read from our Sprint family Members, What's happening? send us a DM with more details about what makes you feel this way. - CE"
"I think it’s a conspiracy that i dropped my phone today and I’m up for an upgrade too 👀 @115714 | @521262 If you decide to upgrade, we advise for you to pass by one of our stores. Access the following link  https://t.co/X1DpDgk1EU to locate the nearest one. To see all available device models click the following link https://t.co/jQOuAJhec3 . -PC"
"@115714 has the worst service in da world, I’m done with y’all after da 25th ✌🏼🖕🏽 | @761421 We wouldn't like to see you leave, let us know what type of issues are you currently having? Please provide us with more details. -PC"
At this point I’m tired of your shitty service @115714 | @761422 Hello there! We'd like to take at look at this. Could you please let us know how long the issue has been happening? Is it impacting anyone else around you? What services are affected? Please send us a Direct Message to further assist you. - KC
s/o to @115714 for being awful | @761423 What's happening that makes you feel this way? Send us a DM in order to further assist you. We'll be waiting for you. - CE
"@115911 Why is our web site so terrible? Impossible to make changes to service! | @6177 We've got your back Pete, send us a DM with what you're experiencing and we'll get this taken care of asap! *KittyG"
"@TMobileHelp re: the new Apple BOGO offer, must you finance the phones? I would rather buy them at full retail and obtain a new line. | @761425 Hi! That's a great question! I'm a promo expert! Please DM so I can answer all of your questions! https://t.co/Mrhe7LI6A5 *MattRoyo"
"@TMobileHelp service issues in pueblo, co. And I just switched from another provider. Not a good sign. | @281352 We want to make sure that you're getting the best of your service. Send me a DM so we can check that for you. https://t.co/D4NKjg57yo *SultanGardezy"
"If @115911 was the best network @104453 would have LTE at my house, but the kid can't even call his mom. So ya lyin' | @761426 Kyle, let's take a closer look and see what's going on! Send us a DM with your address so we can help :) *KittyG"
"Have you ever called a phone company and the recording said “No one is available to take your call at the moment”? Well, yeah. @115911 just did that to me, again. | @159580 Hi Richardine, we are available and eager to help with anything you need from us. DM us, to assist you is our number one priority. *JoanO"
"When @115911 says they are the best but their coverage in my area sucks... #AMAs https://t.co/31S3OuhO2t | @637621 Let's take a closer look at your area Vini, send us a DM so we can help :) *KittyG"
"@115911 wish I could finally get a new phone , tried 3 times to get a phone, sent to wrong address twice!!, and sent the wrong phone to the store,charged me 3 times, now I'm waiting on my third credit back on my card, this has been going on since oct. 9th , still no phone ugh!! | @761598 Oh no, Lynn. Let us take care of this and make sure you get that phone you want. DM us, we're here to help. *JoanO"
"@115911 used to have full signal at my work now there's 5-10 of us fighting to find a bar or two of service. Thanks for the reliability | @761599 There's plenty of service for everyone, Matthew! Send us the address through DM, and we can make sure you get the best speeds. *TarynS"
"@TMobileHelp no service in 15690 in Pennsylvania. Anything going on? Normally I have full 4g | @127017 No service is no good, my friend! Let me check this out right away and work on getting you back up and running! Send me a DM and we'll dive right in :) *AlexKimbrell https://t.co/GefRnVHVqu"
"@TMobileHelp - I am unable to get any service here in Alexandria, VA. Can't make/receive calls from anyone or texts that aren't iMessages. my iPhone is only showing ""Searching""...been that way all day. Please help! | @761605 Dang, John! That's definitely not the experience you should be having on the best network in the country. Send me a DM & let me get you back up and running ASAP! *AlexKimbrell https://t.co/GefRnVHVqu"
"@115714 what’s up with towers in Rockport, TX #poorservice | @761640 Allow us to take a better look into this! Please send us a DM to further assist. - DB https://t.co/rMApsV8PQY"
"Wth is up @115714 ? Service been crappy since FRIDAY.  DFW area. | @761641 This does not sound good! Please, follow us and send us a DM to help you even more, this really concerns us. - LR"
"Can y'all promote some better service!? https://t.co/3zwkL4GRfS | @761642 If you have a service or account concern we can help with addressing, please follow and DM your info & we will reach out."
@sprintcare Hey! I've sent a DM and would appreciate a response as soon as possible. Thank you so much! :) | @302867 I see that you are already being assisted in the secure chat. Are you receiving these messages? -K.B
"Hey umm @115714 and/or @115940 why can't I get my Hulu offer to work? Is it only available for one person per plan? | @152785 Hi there, thanks for reaching our. It is only available for phone number per account. If you need further assistance please let us know. =) -DC"
"Can someone explain to me how the I can take advantage of the deal online on The T-Mobile website. It says ""buy one get one on us"" @115911  @TMobileHelp | @761749 Hey There! So glad to hear you're thinking about taking advantage of our #MagetnaRockn' offer! Meet me in DM and We'll look into that together :) https://t.co/8bTARZljkY *GabiMcGinty"
So mad @115911 started BOGO promo a week after I got my phone. | @377616 I would love to make this right!  DM me: https://t.co/tdwt367vMq *NevinBruce
"@115714  botched my in person lease payoff, applies it to my account, tells me I'm now past due because of any overpayment, denies my upgrades, tells me they'll have it fixed in 4 hours, then customer service goes offline for system updates. Looks like @115911 dodged a bullet. | @761966 Hi there. We're engaged to resolve any issues you have. Please send us a Private Message so that we can further assist you. Just click ‘Message’ at the top of our profile. -OM"
"WHY TF IS MY PHONE BEING SO SLOW RIGHT NOW @115714 | @184157 This does not sound good! Please, follow us and send us a DM to help you even more, this really concerns us. - LR"
"literally was in @115714 for over an hour. literally got NO RESULTS. WORST VISIT EVER! all I wanted to was a new phone. | @761968 Hey there! Our apologies for the inconvenient. We'd like to help you. What phone are you interest in? Please, DM us with details. -IG https://t.co/rMApsV8PQY"
"@115913 I love tomobile but I'm having issues that the store employee's can't seem to fix, wanna help solve this mystery? | @761969 @115913 I want to take a shot at it and work towards a resolution. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
"@115911 why would you not continue my this one on us free line if I change my plan? This is not what I expected for the ""Uncarrier"" tag line you are promoting | @761970 Hey there, send us a DM and we'd be happy to go deeper into why this is! :) *ChanneyT"
"@TMobileHelp need to add #KickBack on one of my lines! | @216177 I gotchu, Terry! Let's get you all set up with #KickBack and get you on the path to saving more mula! Send me a DM and I'll make sure you're all hooked-up :D *AlexKimbrell https://t.co/GefRnVHVqu"
"I feel like @115911 wants me to pay for more data or buy a hot spot. But I'm thinking a new provider might be in my future. | @761971 What makes you feel that way? DM us, I'm sure we can turn that around. *JoanO"
"@115911 looking at me every time I ask for an extension on my phone bill https://t.co/3lF1P5lOds | @762111 Nah its not like that, Ezekiel! DM us here if you'd like to chat about your bill. We're here for ya! *BlakeT"
"And once again, @115911 fails me. Why do I even pay 160 a month for BS service? | @762112 Oh, man, CJ! Come thru our DM, and we can see what's going on. 🙌 *TarynS"
@115913 disappointed in customer service tonight. The girl on the end wouldn't let me speak and basically called me stupid. Not happy | @762113 @115913 That is never the experience that I want you to have. Click https://t.co/Mww69Rzn7a to send me a DM so I can help to turn this around for you. *AshleyNelson
"@115714 is a bunch of scam artists and can't correct a simple bill even though you call them for 2+ hours every weekend of every month for the past year  #thanksfornothing #dontswitchtosprint #itsatrap | @762161 Hi there, this is not the way we want our customers to feel. Please send us a Direct Message with more details about the issue so we can assist you. -DC https://t.co/rMApsV8PQY"
"@115714 y’all known y’all service is horrible right ? Why can’t i text iPhones unless I’m in WiFi ??????? | @762162 Hi there! We'd like to look into your network experience and turn it around. Please send us a Direct Message, so that we can further assist you. -OM https://t.co/rMApsV8PQY"
"@TMobileHelp If I was on AutoPay and moved to prepaid, will AutoPay still pull my final or do I need to call and pay through the IVR? | @316751 Your postpaid account will be separate from your prepaid service, where the IVR always needs your call.  So you may have two accounts simultaneously, for a spell, which seems odd, but if you make that switch, that's how it will work.  Does that make sense? *ScottDegelman"
"@TMobileHelp If I was on AutoPay and moved to prepaid, will AutoPay still pull my final or do I need to call and pay through the IVR? | @316751 I'm happy to answer that question!  (And is this Brian, or Kari?)  Eager to help!  If you are on autopay, on a postpaid account, and do not rescind the autopay feature as you close that account, then the final bill will come out automatically.  .  . *ScottDegelman"
@115911 I just purchased 2 iphone 7 plus and 2 T-Mobile ONE lines. I'm wondering why you charge me $16/mo for Netflix ($10.99 value). Even with the discount you gave me the total is still $121/mo. Which means I need to pay $1/mo for Netflix. Which is supposed to be free. Thx. https://t.co/5RE8uPPqiR | @762249 I got you! Meet me in the DMs https://t.co/sBIVWmm6X2 *EddieGough
"Shoutout to @TMobileHelp for their excellent customer service. It was a pleasure working with them today! | @598959 We appreciate it, Joshua, we always are wanting to make sure our customers are always taking care off!! *RyanPerez"
"@sprintcare Super poor service in NYC since Friday. Updates, please! | @762402 Hey there! This is something we need to look into. Please send us a Direct Message, so that we can further assist you. - YM -. https://t.co/rMApsV8PQY"
"@115714 Why am I still waiting for a response on a billing issue that YOU messed up on? We have been told 4 times that it would be taken care of (6 wks) however nobody has bothered to follow up with us or correct the problem. Where's your integrity? #vantogroupconsultingservices | @762403 Hi, Brett. We apologize for any inconvenience. Please send us a Direct Message with more information about the issue so we can further assist you. -DC"
"I’ve been with @115714 since about yr 2000, but with the service I just received it’s time 4 change. Who’s better @ATT or @115725 | @453910 Hey! This concerns us and we'd like to take care of this, please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY"
"@115911 i didnt get my magenta TSM jersey yet. Problem with shipping? | @762411 Hey TeAndre, can you send us a DM so we can look into this further :) *ChanneyT"
@115913 I like the work that you have done to transform T-Mobile.The only thing is that all the new deals that you put out there is for the new   https://t.co/BNZ3lVQVYV forget customers who have been loyal to your company. People that have been with T- Mobile 10 plus years. | @762412 @115913 We value our long time customers and want them to be able to take advantage of all of our offers. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
"@115911 has the worst costumer service | @762413 Oh no! What makes you say that, Trinity? DM us here with some details so we can make things right. We're here for ya! *BlakeT"
"Hey @115911 can you explain this misleading offer. Says you can get 8 Plus free but offer only gives gift card of $700. There's still a difference of $99 plus taxes https://t.co/HPNTb6wnHc | @238284 Hi Suriya! The promotion is for a rebate card up to $700! Send us a DM if you have any questions, and we can take a look at your upgrade options. *TarynS"
"After spelling it out ""3-R-D, third street, like three, the number, not first, not second, third street"", the @115911 call center person wrote it down as ""Birch St"". | @762549 Let's get this straightened out for ya, Jonas. Send us a DM so we can get started. 💘 *TarynS"
"T-mobile pisses me off every month! Might be time to switch my carrier @115911 | @762550 We always wanna be there for you through the ups and the downs, boo. 💘 Send us a DM, so we can make sure your experience with us is as flawless as you.  💘 *TarynS"
@115911 @TMobileHelp @115913 why so slow today? 💔😩 https://t.co/150occUp5Q | @412334 @115913 That's not what we want to see. I'd love to work with you in DM to figure this out. *ZachRicketts
@115913 I get an 18% discount with @115725 & thinking of leaving and losing discount. What puts T-mobile ahead of them and AT&T please reply | @762551 @115913 I would love to have you join the Magenta family. Send me a DM https://t.co/Mww69Rzn7a so we can go over all the benefits. *AshleyNelson
"Still on this and all the agents are intentionally misinterpreting the issue. @115913 https://t.co/q9ILhdI6pU | @759569 @115913 Lala, I'll be meeting you back in your inbox to chat more. Thank you! *AshHebron"
I️ need to go back to sprint. T-Mobile just ain’t right #Sprint | @676834 Hi there! We'd love to have you back. You are always welcome home :) - YM -.
@115714 hang up one more of my calls I’m goin back to my old ways fr! | @762561 Hi Diontae! We'd love to assist you today. Please let us know what's going on. Feel free to send us a Direct Message as well. - YM -. https://t.co/rMApsV8PQY
Why does the @115911 app NEVER work? Such an inconvience for a “leading” network provider. | @762651 Oh no! We want to make sure the app is working. DM us here with more info and we'll check this out. *ValerieP
"I hate @115714 ..y’all fucking suck. My phone be tripping all the time around this time saying I have no service and shit. | @762749 This does not sound good! Please, follow us and send us a DM to get further assistance. This really concerns us. - LR"
"I really just wanna wake up one day and fucking @115714 stop turning my gahdamn phone off. 🙄 | @762750 Hey there! We'd like to take a look into this for you, please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY"
"I find it amazing I have @115911 service but not, oh right, timewarner spectrum doesn't have anything. | @762762 Hey Brandon, if you are needing any assistance at all, send us a DM and we can properly assist. *ChanneyT"
"@115911 are all the txt/web people busy? | @762764 Hey, how's it going! Thanks for reaching out to your friendly, neighborhood T-Forcer! My name is Taahir and I am here to assist you in any way I can!

Please DM me Petty : ) *TaahirM"
@TMobileHelp Trying to add a line and upgrade another on the website. Is it not possible to do this if you are a current customer? | @460427 Hi John. #MagentaMan reporting for duty. Shoot me a DM so we can debrief. https://t.co/TMXeckGP06 *WaqarSheraz
"@tmobilehelp Was told my bill will be $82 a month.  I just received the last bill and it's $91.33.  I have had the wrong billing for three straight months since signing up for T-mobile. | @308585 Thank you so much for the DM! I am responding to it, now and will help you with your bill. Thank you! :) *TylerRoquemore"
"T-mobile is losing a loyal, 5 year customer after tonight. I had no data for no apparent reason for an hour. I was at a huge event with a huge surge when it went out. Screwed me out of potentially $100. @115911 you f’ed up big time. | @116268 Hey there, please send us a DM so we can get to the bottom of this. Let's make sure your data is working properly. *ChanneyT"
@115911  - I bought phone with unlimited data & text for international before I left for France. Called their Service Desk long distance & cant help me. What a waste! 😡😡😡 | @763068 Let's make sure you have the best trip ever! Let us know what's going on through DM and we can get this resolved! *TarynS
"@115911 Kelsey and Hanh from the Issaquah, WA T-Mobile by Tully's wouldn't sign my poor parents to their 55+ plan without the newest iPhone or Samsung Galaxy. I think you need to talk to your employees about this, because that's not what your plan is about! | @763183 Oh my, Jon. Let's make sure we're on the same page and this feedback is in the right hands. DM us so we can discuss further. *KeithM"
"@TMobileHelp So I got an system update from T-mobile on my Note 8 and ever since I updated it, my phone is completely useless. I cannot access the lockscreen and i have always on display active, keep getting the ""system UI has stopped error""..? | @189160 That isn’t supposed to happen with an update! I would love to dig in and help get this error fixed. Please send me a DM https://t.co/98fTbXON7k *HeatherPeterson"
"Top service @2399 
Als iets niet mag worden aangepast zorg dan dat het niet kan worden aangepast. En hoe klantvriendelijk is het om te melden als het niet goed gaat ipv te zeggen dat de bestelling klaarligt en dan te zeggen sorry naar je krijgt de telefoon niet mee! https://t.co/AvaqxwrGTU | @763598 We would love to assist however we are T-Mobile US, you may want to try @121678 *PatrickUllmann"
"@115714 is so bad fam the worst coverage https://t.co/I2N32XHGln | @763599 Hello! You have problems with the coverage? Please, send us a DM in order to check the coverage in your area. We'll be waiting for you. - CE"
"tried to buy iphone X, @115714 said if I ordered a new line they were in stock, current customers have to order and wait,,,,way to treat your customer Sprint | @763601 Hey Andy! We'd like to know more about your comment. Please DM us in order to assist you regarding this matter. -AC"
@115714 is there something wrong with the towers or something? | @375084 Hey! Let us help you out and review the coverage in your area. Please send us a DM with the nearest cross street and ZIP code. -R.S. https://t.co/rMApsV8PQY
Still don’t have my iPhone X @115714 🤫😡 | @208203 Hey there! May you send us a DM with details so we can further assist you. - LP
@115714 please help; your customer service reps keep hanging up on me as I'm trying to close a fraudulent account. @104773 | @763602 I hate to hear you are having issues with our Customer service.  Please send us a direct message if you have not been assisted so we can help you.
@TMobileHelp can you guys let jeromy know I'm still waiting on his great team of experts. | @155252 Aloha Amir! I see your DM! I'll meet you back int your inbox right now. Thank you so much for being so patient with us! :) *AshHebron
@115911 @115913 has been such a disappointment lately ! | @481593 @115913 I hear you! We want to turn this experience around for you. Let's meet back in DM. *NathanLovato
"@TMobileHelp I am a T-Mobile ONE customer with 4 lines. Does my plan already include unlimited calling from the US to Canada, or do I need to add Stateside International Services? | @763659 Greetings, Rohit! If you have T-Mobile One you will be able to call Canada & Mexico (this service is called Mobile w/o Borders) without having to add Stateside International Services. You can view more information here: https://t.co/dpWFhWFdKj to confirm. Cheers! *TiannahReagor"
"@TMobileHelp I got a 8+ about a month ago . Can I get the buy one get one free deal by adding another line ?? | @730721 Excellent question! The promotion date started on November 17, 2017. https://t.co/zXrDYDCnIa *Bridget Wren"
"@TMobileHelp @115913  hello, I've been trying to get help on a replacement V30 all day and people keep ignoring me. I've had like 6 different people that have a different answer or suggestion all day long. | @176410 @115913 Hey Logan! I see your DMs with us. Let's meet back in your inbox shortly. Thank you so much for your patience! *AshHebron"
"@115911 Is trash I have zero service in the middle of downtown. Can't wait to switch. | @763675 Yikes! We can do better than this, Jayson! Dm us your location so we can take a closer look! *ElleA"
"@TMobileHelp I am buying a Google pixel2 . customer services start service and I can receive rebate from T-Mobile..true? | @763676 The Pixel 2 is awesome, but a rebate for it is even better!! Shoot me a DM and let's check it out. https://t.co/KQh917xfZf *SurDuaneMcGurn"
I'm still trying to figure out where to purchase a tmobile shirt to wear at my work. Working in cellphone repair I want to rep the best carrier on earth. Any chance you can point me in the right direction? @115913 | @763677 @115913 You've come to the right place! Check out all our sweet magenta swag here: https://t.co/bjPuexYdEC *TaylorBest
"@115913 I'm thinking of jumping from my carrier to @115911 - what's the Cyber Monday deal this year? | @763678 @115913 We'd love to have you on #TeamMagenta! Stay tuned for more info on Cyber Monday, keep an eye out here: https://t.co/aIZPWLwowe *TaylorBest"
"@115911 @TMobileHelp I am trying to contact customer care but my network is not working in India therefore unable to call 611. Can you please look into it asap as I am not receiving any calls or texts. | @763691 Oh, my! Keeping connected while travelling is paramount! Shoot me a DM, and I'll get to the bottom of this! #GotYourBack *RazvanM"
"@115911 Woensdag telefoon voor mijn vrouw besteld icm verlenging. Zou 24 uur duren. Wat is nu de status??? Vestiging nog niks laten weten. | @763692 We would love to assist however we are T-Mobile US, you may want to try @121678 *JasmineS"
I’m thoroughly convinced that the employees at @115911 don’t know shit about their own policies and services. It’s getting old. | @763989 Is there anything that I can assist you with Andrea? *KaeW
@115913 should I make the switch??? | @763990 @115913 You absolutely should! We have some awesome deals going on and we would love to go over the details of coming over. Send me a DM https://t.co/PbJEgtqanO *JeromyBingham
"@115913 why t-mobile won’t sent rebate to PO box but it’s ok to sent bills there?  Waited 10wks for rebate. | @763991 @115913 Let's make sure you get this rebate as soon as possible. We want to get this figured out, send me a DM https://t.co/PbJEgtqanO *JeromyBingham"
"@TMobileHelp　Omg....I finally found out that I was getting charged monthly payments for an apple watch that I returned from t-mobile shop about 1 year ago. A whole year of payments for something that I don't even have. This is so ridiculous. | @764096 Yikes! We definitely want to make sure we get this resolved ASAP! Shoot me a DM, so we can chat! https://t.co/s9b5I4qxPp *JamiePitcher"
"That high ass @115714 bill https://t.co/Ooxr2CtbxJ | @764225 Hey there! Are you needing any assistance? If so, please let us know to further assist. - EG"
@115911 I pay for unlimited everything on my phone every month why TF do my internet slow after a few hours of using it ... STOP PLAYING WITH ME 😐 | @764310 I hear you. I'm on my phone all of the time. So I understand how annoying that can be. Let's get your speeds slayed like your lashes! Send us a DM so that we may assist and check out what may be causing these delayed speeds. *JasmineS
cc: @115913 @115911 @104895 https://t.co/OrX5k5nhBG | @764311 @115913 We're all over that! Check out our amazing deals here: https://t.co/UrhUIeKReg! *CassyFitzgerald
So I thought I’d been getting text messages at really odd times the last couple of days.  Turns out they’re just getting to me REALLY delayed.  Anybody know why that might be?  Any other @115714 folks out there with the same issue? | @764518 We apologize for the issues you have experienced. DM your phone number so that we may research your concerns and reach out.
"@116447 Hi Marcelo please message me, I have something to say. Please thanks. | @764519 If you are having issues with Sprint service we are here to help. Please go to https://t.co/VvuGuy5WX2 for assistance."
@115714 you have the worst network ever. Didn’t want to believe it but you outright suck!!!! | @764520 Sounds like something we need to take a look. Please DM us to further assist with this matter. - EG https://t.co/rMApsV8PQY
@116447  @115714   https://t.co/HSl90wbG4u stay classy sprint | @764521 We regret your speeds. Please DM the address where you're having problems. Team @116447
"I need to quit being a cheapskate and pony up for Verizon, because @115714 and their trash service has me on the verge of throwing my phone off the wall. | @764522 Hello there! That's definitely not the kind of feedback we want to hear. What seems to be the issue with the service? - WR"
Why is my #iphone7plus acting like it doesn’t have signal!! @115911 #paidmybill #notloading | @764523 Thats not what we want Rosie! DM us and we'll check this out! *MelJ
"@115911 @TMobileHelp what was the updates on the @1647 S7 EDGE it has nothing NEW the user can (cont) https://t.co/a9raj3XZsK | @446518 If you have any questions about the recent update for your phone we're here for you! DM me, I've got your back! https://t.co/GfMqTm3Joc *LizRackliff"
@115911 I'm getting 15Mbps speeds on LTE is that low??? | @764524 Ultimately we want you rocking out with our blazing fast speeds! Let's take a closer look at your upload and download speeds. Send us a DM to get started Matthew. *JasmineS
"@134924 Hey, I've been trying to purchase the @115911 S8 Active on your site for several days now, but the trade-in option doesn't seem to be active (even though it is eligible). Can you fix this? | @764788 Hey David, lets check this out and get you your dream phone! DM us *MelJ"
"@115913 great service and great company but i still cant get my signal problem in my apt in memphis i get no signal at all | @614418 @115913 It's imperative to be able to stay connected, Carlos. DM us and let's look into this together. *ShelbyMartin"
"I AM SWITCHING MY SERVICE @115911 IS A SCAM!!!!!!!! | @764789 What's going on Blair? We're here to help, DM us! *MelJ"
"@TMobileHelp @115911 was it this? @174844: Google will finally fix that Pixel 2 buzzing bug (cont) https://t.co/2hhrVys6RF | @446518 Good question, the Pixel fix was not included in the recent S7 Edege update. You can check out all the software versions, and update details for the S7 Edge right here: https://t.co/gOdOECmLb0 *LizRackliff"
I’ve been with @115911 10 yrs... not happy with them... | @764790 How come KP? Please share with us your thoughts in a DM. *KaeW
"@115911 - switched from @ATT to your company and it’s been nothing but a nightmare. No one can give me a straight answer. This is not how you treat clients! | @590939 Hi David, your experience with us should be nothing but the best with us. Lets turn this around and give you the treatment you deserve. DM us! *MelJ"
"@115714 hi! if I'm starting my credit, can i still have the iphone x for 22 p/month? | @764822 You can Save $350 on the iPhone 8, iPhone 8 Plus or iPhone X with Sprint Flex and Eligible-trade-in, DM us for more details about the promotion. -GB."
Sick of getting jerked around with @115714. Who's offering good deals for new customers? | @764823 Oh no! What is going on? How can w help you? -JM
Alguna avería en la red @125241 para el área de #canovanas? La señal ha estado pésima este fin de semana 😒 | @764824 Nos gustaría verificar su área. Envíenos un mensaje directo para poder asistirle. - EG https://t.co/rMApsV8PQY
"@115714 If my iPhone isn't at the sprint store today I'm breaking up with y'all. You will not keep hurting my feelings. @sprintcare @10 @124218 | @764825 We'd hate to see you go! You can check and track your order in this link: https://t.co/RDgqxv7W9w . If you need additional assistance, send us a DM. - EG https://t.co/rMApsV8PQY"
"So unlimited data really means only 22gigs to @115725.  
What say you @ATT @115714 @126302 ? Do you also have to reset towers when your customers complain about your lies? | @764827 Hey there! We'd love to see you as part of our family. Check our great offers in this link: https://t.co/dwtDgGbWzU . - EG"
"I am really sick and tired of @115714 | @299666 We'd like to know what is making you feel this way about us. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@115714 can I get a black Friday deal on my phone bill?
#IWannashop | @765266 You may be eligible for some deals, log into your Sprint account and check out our offers just for you. -GB."
@sprintcare @sprintcare @115714 @116447 please contact me | @765267 We apologize for the issues you have experienced. Team @116447 will reach out to you to address your account concerns today.
Yo @115714 when will I be able to talk on the phone and use data at the same time | @535273 Hi! Voice over LTE (VoLTE) means better sounding voice calls and the ability to use voice and data at the same time. VoLTE is on Sprint’s roadmap but we have not announced a timeframe yet. -GB.
"@115714 I’m canceling today | @732107 Hey, please provide me with your contact number an a time best suitable to contact you. -Resolution Sup AM"
"@115714 I’m canceling today | @732107 Hey, I want to help. Please provide me with your contact number and a time best suitable to contact you. -Resolution Sup AM"
"@115911 You have the absolute worst customer service. I have only been a member since August and am now looking to switch carriers. Lie after lie and no concern about honoring promises. | @765268 It saddens me to read this. It is very important to us that we not only provide amazing customer experiences, but that we are completely transparent. Let us know what's going on in a DM and we'll look into whatever it is. *KaeW"
"All my texts deleted, all my pics deleted, it's not letting me text 😤 keeps freezing & cutting off @115911 gotta run me one | @765269 Oh no, let's take care of that phone and make sure everything's working correctly. DM us. *JoanO"
"@TMobileHelp check dm | @126961 Hey friend! I see your DM, and I'm replying right away, I'll see you back there for resolution! https://t.co/E37bpdWEut *StephanieTowers"
"@TMobileHelp is the worst mobile company, I’ve tried for a year and you continue to disappoint. Once the devices are paid off I’m leaving | @765274 We don't want to see you go! Let's continue to work in DM to get you taken care of. https://t.co/cbaCC4vqgh *MichelleWalker"
"@115911 I have been with you for 10 years as a prepaid user but once I have become a contract consumer,  my bill goes higher and higher every month!!! Wtf!!!! After 10 years of service,  I don't recommend your service to anyone.  Your just scammers!😡😡😡😡 | @765275 Lakeisha, we don't want you to feel this way. We believe in providing you a consistent billing experience, please DM us to go over you account. *JoanO"
"In case anyone is thinking of changing carriers to @115911 DONT DO IT. @115913 has decided that if u are 5 days late on a payment they call u, THEN SHUT UR PHONE OFF. ALSO THE WORST CUSTOMER SERVICE EVER. DOING ALOT OF ADS BUT SADLY IT'S ALL #FAKENEWS
#DONTUSETMOBILE | @219739 @115913 We strive for world class customer service. Please DM us so we can check out potential arrangement options with you and turn this around: https://t.co/cuEwtd2epS *DanKing"
"Yeeeerrrrr @sprintcare we get Hulu for free with Sprint now? Or how does that work? | @267956 After signing up, you'll get a text message with an activation link, where you can complete the Hulu registration process. The phone that receives the SMS must be used to register for Hulu. The device must be active on the Sprint network. -GB."
"Yeeeerrrrr @sprintcare we get Hulu for free with Sprint now? Or how does that work? | @267956 Yes! New and current Sprint customers can sign up for Hulu:
•Online at https://t.co/9iQNtDIXhz
•Chat with us at https://t.co/6pfcByi97Q
•Go to https://t.co/8RFZdN4gxv
•Call Sprint customer care -GB."
"@115714 got me mad asf @ 7:35 this morning. This is ridiculous, I need to switch plans immediately!!!!!!! | @765567 I'm on it! I can help you get this resolved right now! Please send me a DM and let's get started. -MM https://t.co/rMApsV8PQY"
@sprintcare @115714 it’s awesome that I can’t call no one or text ... only way my phone works is WiFi internet ... glad I don’t need emergency help | @544877 We definitely want you to have amazing coverage! Shoot us a DM with the zip code so we can take a look into the area. -GB.
@115714 two of your employees helped me pay my bill and buy a phone a few days ago through the chat and over the phone. they had my debit card info to do this and now someone charged multiple transactions on it which is not a coincidence! | @765569 Hey! This is concerning! Send us a DM so that we can take a look into this for you. -ND
Seriously @ATT @115725 @115911 @115714 @ anyone who will listen. Why is it so hard to get us in Midlothian TX some cell coverage? Stop talking about 5g and put up a lte tower already. The town has grown a lot in 10 years and we have garbage service. | @765570 Hi there! Let's take a look at this for you. Send us a DM with your ZIP code and your nearest cross streets so that we can help you with this. - RR
"@sprintcare well...i've attempted to have someone call me several times and no one can seem to get to me when I ask them. You can review our DMs to see this. | @764823 We completely understand your concern, your situation is already escalated. Our back office team will get in contact after the proper investigation. -JM"
"Just paid my @115714 bill, only 8 months remain of my self imposed sentence in this sub par cell carrier.   Pay for LTE get 3G 50% less is about right. #sprint #sprintsucks https://t.co/BjhsPWZ7WP | @765571 We definitely want you to have amazing coverage! Shoot us a DM with the zip code so we can take a look into the area. -GB."
"Thank you for NOTHING @115714! You're going to lose a 19 year customer! @sprintcare I bet you don't even care! | @765572 Hi there! We don't want our customers to feel this way,  What's going on? - RR"
@115913 @115911 NOT EVEN your TEAM OF EXPERTS know how to read and understand your BOGO promo.  SO DISAPPOINTED.  BEEN EXTREMELY DISAPPOINTED FOR NEARLY A YEAR.  It's a deja vu @ATT experience ALL OVER AGAIN.  #FML | @765798 @115913 We want to turn this experience around and ensure you have all the details for this great offer. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing
"@115913 You got it, Mohammed. As soon as I get the reference number for the refund, I will send that over to you. As it is still pending on our side, there isn't quite a transaction number you can give to the bank, but I'll make sure I get that for you. When will I get it? | @175990 @115913 Let's make sure you get any information you need as soon as it is available. I've got your DM and will meet you back there to continue assisting and make sure your refund is all set. *CharlesOpacki"
@TMobileHelp outdoors in this location I never have data service nor cell service (tried several devices) even though there is modest tower strength and LTE https://t.co/3KtU3NtgJX | @734678 Reliable data service is a must. Please DM us the address there so we can check this out and help: https://t.co/cuEwtd2epS *DanKing
@TMobileHelp y’all can choke cause my LTE isn’t working https://t.co/63ofWnToJ4 | @187554 Oh no! Let's look into this ASAP! DM me! https://t.co/86MicZnF9C *WarrenCamp
"My phone gets slower everytime there is a software update, why is that @115911? Planned obsolence? https://t.co/meHXnfbpg1 | @765802 No way Jafet! Updates on older devices can sometimes make things seem slower, but lets check and make sure you have the device speeds you need. DM us! *MelJ"
Hi @115911 my iPhone X isn’t charging past 65% 🙃🙃🙃 | @765803 Yikes! Let's look into what we can do about this. DM us. *JamieK
"@TMobileHelp please help.  Both phones on my account are terribly slow.  We drove 400 miles and it’s always painfully slow “pretty please” https://t.co/fVy7fGvcwJ | @765804 Thank you so much for reaching out! I know how frustrating it can be dealing with slow speeds! To get a better idea of how we can help, I am going to send a verification link.  https://t.co/xKtJVNqc2V *JoshMonty"
@TMobileHelp please help.  Both phones on my account are terribly slow.  We drove 400 miles and it’s always painfully slow “pretty please” https://t.co/fVy7fGvcwJ | @765804 Thank you for that! Can you send me a DM https://t.co/tCo20jmsK2 and I'll check out the speeds! *JelisaAbregano
Worst customer service rep I’ve talked to! @115911 #annoyed | @765805 Hi Matt! Customer service is sort of our thing so we've got to make this right. DM us so we can turn this around for you. *WhitneyJ
"Yesssss! After three failed attempts my #iPhoneX is finally processing! @TMobileHelp 😎🤘🏽#TMobile | @119569 Oh wow, while I am sad to see that it took three attempts I am also happy that you're all set now! If you have any further questions I would love to assist you! I want to make sure you're 100% covered on this! *JonathanMacInnes"
@116447 @sprintcare  Another 20 minutes wasted with executive customer care to tell me to try to get the phone repaired in a store. Is someone going to send me an iPhone or do I have to continue to waste even more time on the phone???  I need a manager to make this happen | @561268 We regret that you feel this way however you will need to visit a service and repair center for additional assistance. Team @116447
@115714 is having data issues with new iPhone X on band 41 LTE. Updated 2 lines and both having issues. @sprintcare @116447 are you guys working on this? | @626050 We definitely want to ensure your data speeds are super fast!  Please provide the zip codes where you are experiencing issues. Team @116447
@115714 I’m not satisfied rn | @766097 Hey! What's going on? Please let us know in order to further assist. - EG
So ready to switch from @115714 🤗 best Christmas present lol | @717734 It would be sad to know we lost a loyal customer! Please tell me what's wrong? I'd love to fix it and make your Christmas even better! -MM
"@115714 you stole money out of my account!
#thief #money #phone #exhusband #gregleehan | @766098 Hey there! This is not the feedback we want to read. What's going on with your account? Please let us know to assist. - EG"
@115911 why as a long time loyal customer should I have to change my jump plan now to get Apple Care with my iPhone X.  why punish loyalty?  #noloyalty | @418395 What do you mean Paul? we want to be sure you have the perfect features for you! DM us and we'll take a look *MelJ
"Cool @115911, it's alright I guess that I have no service. Only way I can use my phone is when I'm on wifi. Thanks for fantastic service. | @766103 Chris, we want to check this out for you. Please DM us. *JamieK"
"Please update the SyncUP Drive app on iOS for iPhone X @TMobileHelp @261409 @540972 | @166890 Hey Shayaan! Optimization for all popular devices is a priority. Thanks for the feedback, we can't improve without your suggestions. Please DM me here! https://t.co/wS7tizxjtQ *EmilyNewman"
"@115911 someone was suppose to call me about help and they never did.  Can you not have the website say someone will call if they won’t! | @448926 We're here for you, let us get to the bottom of this. DM us. *JoanO"
@TMobileHelp how can I get a copy of my reciept for my phone? | @280318 We would be more than happy to help you! Please send us a DM :) *PennyC
"@TMobileHelp I was issued a UPS tracking number for my iPhone X but it hasn’t updated yet. Is there any word on the expected ship/delivery date? | @124021 Hey! We can definitely look for any additional updates! Send me a DM, so I can check on that! *ChrisScott"
"@115911 y'all got me FUCKED UP, I'm going to @ATT | @766400 Whoa, Sito! No need to switch! What's going on? Send us a DM, let's chat! *KellenF"
"@115911 help! Bought $30 reload card and after scratch off, pin is not fully legible! Don’t think I can return to store ...., | @766401 Send us a DM and we'll look into this for you Jenne. *KaeW"
"We asked for help and: Fraud Dept in Bellevue FAILED us. Tried to do it through Twitter, also FAILED. No one CARED. Kept passing us around!. https://t.co/Xw8LGY7jUy | @766495 I'm not seeing that we've had the opportunity to help out here. Know that we're here for you 24/7. DM us anytime: https://t.co/cuEwtd2epS *DanKing"
@115911 Where's my supposed rescue call BlakeT*?!? Where's my DM response?! ExFuckingXactly | @766496 I just sent you a DM and will meet you back there! https://t.co/GfMqTm3Joc *LizRackliff
"@TMobileHelp is there any iphone deals?, that doesn't include getting a gifted one | @157326 Here are all the deals we have available right now just in time for the holidays! https://t.co/aIZPWLwowe *Bridget Wren"
"Is someone going to help???? 
@115911 @TMobileHelp | @394247 We would love to lend a hand, and turn this experience around. We have received your DM and will be responding very soon. We'll meet you there. *ShelbyMartin"
@TMobileHelp for the Iphone 8+ BOGO deal can we open an additional hotspot line instead of a mobile line? | @510767 Great question!  It does need to be a voice/phone line of service. *JohnWard
"@TMobileHelp Something wrong with your site? Trying to buy new phone and keep getting ""oops, we hit a snag"" on both mobile app and desktop web. | @581382 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks"
"@115913 @TMobileHelp Any offers to add my husband to my account from @ATT ? He wants me to swap to them bc they are offering rewards. | @711049 @115913 We'd love to see you both together on the Magenta Side, Tasha. DM us anytime and we'll chat family plan options: https://t.co/cuEwtd2epS *DanKing"
OTHER CEOs CARE ABOUT LONG TIME CUSTOMERS @115913  DOESN'T &  LOST FIVE 17 YR CLIENTS!  @115725 @ATT @115714 @115911 @26385 https://t.co/6zOmGXTxsa | @766495 @115913 17 years is incredible. We absolutely don't want to see you go. Please DM us what happened. We want to help: https://t.co/cuEwtd2epS *DanKing
"@115911 what's the upfront cost to move from v20 to v30 on JOD? | @286046 Hey Steve! It's hard to say without taking a closer look into your account with you. That's a solid upgrade, though! DM us here so we can get into specifics with you. We can take care of your order for you as well! *BlakeT"
"@115911 why are you guys giving me so many problems | @143867 Oh man, what's going on Don? Send us a DM with the details, we're here to help! *KittyG"
"@115913 I am sorry to say that I am disappointed the way T- mobile operates between it sales , rebates and customer care | @629717 @115913 We want you to have a great experience no matter how you reach out to us. Please DM us what happened. We want to turn this around for you: https://t.co/cuEwtdjPOs *DanKing"
"@115911 Seriously go straight to Hell. Your service sucks, your attitude sucks, your call centers suck, and sincerely... You can suck it!!! | @766496 This is never how we want our customers to feel. Please DM us and let's talk through your experience. The team is on your side. *JamieK"
"ATTENTION!!!

DO NOT GO TO THE SPRINT DESK AT THE DAYTON MALL! They charged us almost triple what he told us it would be. He didn't set up phone, at all. And he said a phone was free when it wasn't. They are scam artists and do not care if they lie to you.

#daytonmall #Sprint | @766599 Your post called our attention! Send us a DM elaborating on this, so we can further assist you today. We're here to help. - CE"
"Still can’t get LTE coverage from @115714. Seriously they are the worst carrier of them all. #stayaway #sprint #sprintsucks #noltecoverage #ever https://t.co/64Cg2KkURu | @136459 We'd like work with you on this. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@sprintcare -I port my number over to Verizon on Oct 19th. I ASK you assholes if I owe anything more on my account before I leave...No sir... you are current. Why the hell do I get a bill from u FUKS saying I OWE $141 +late fee??? I SWEAR you bastards are bloomin’ idiots. | @766600 Hello there. I understand how frustrating it can be to be told one thing and something totally different happens. Please send us a private message so we can gain your account information for further assistance.
"@sprintcare No phone service since Friday, slowed/stopped texts, slowed emails, and slowed Internet. Many similar complaints on Twitter. I'm in BKN, NY | @762402 This is not the kind of experience we want you to have. Allow us to take a look and change this experience to a better one. Please DM and follow us so that we can assist you. -JR"
"@115714 WHY do I not have service, it’s been two days. Get it together | @766601 Hi there! Thanks for bringing this to our attention. We would love to look into that for you. Are you having issues in one or multiple locations? Do you know of anyone else having the same issues? - WR"
I’m done wit you forever @115714. I have a lot of choice words for your company but I’m just gonna leave it at that | @766602 Hi there! Are you a current Sprint customer or you already left our big family? - CE
@115714 when you have another phone bill due and Sprint owes YOU money!!! | @222309 We are happy to assist you in resolving this issue but we need you to follow us in order to assist you. -RA
@115714 so when are y’all planning to ship out the iPhone Xs because I️ ordered days ago 🙃 | @766603 Hello there! Thanks for reaching out to us today. Have you checked on your order status yet? - WR
FUCK @115714 AND there shady ass employees finessing ppl into hidden fees. I cannot explain how displeased I am with your ass of a company! | @766604 This is not the way we want you to feel. Please DM us in order to further assist . - EG https://t.co/rMApsV8PQY
@115714 confuses me. I owed $122 so I paid $122. It still says I owe $122 by the 24th. Did I not just pay my bill or? | @311202 Sounds like something we need to look at. Send us a DM. -GB.
"Thanks @115714. If you could tweet me your resolution to this, but only when Twitter is down, that would be great. https://t.co/3zQM5Q1WLk | @766605 Hey, we'd be very happy to be of some assistance to you. Do you mind sending us a DM so we can get some more information. -HM"
"Yeah, but they won't be enjoying the $100 Gift Cards you promised in September and then decided not to send out.  I think Sprint's motto is ""We keep lying because they keep buying.""   Yeah, well we keep buying... until we don't.  Happy Thanksgiving, Marcelo... :) https://t.co/cVX9IAMMlk | @766606 We will be glad to talk to you about this."
"Dear @115714 @115911 won.
I am completely over your shit.
I'm missing texts, texts not going out. You're traaaassssssh.
14 year customer is goone.
Buh-bye. | @510300 I'm sorry for the trouble! Tell me what's going on and I can help you. - RR"
"@115714 @117159  Pls train ur staff on the history of the products they are selling/promoting. I just spoke w/ a #Sprint rep who had NO IDEA of the issue of the #Note7 catching fire. Asking me did I notify sprint of that being a problem? WTAF | @766608 Thank you for your feedback. Were your concerns addressed at the store? If not, please, DM us for further help. - GS https://t.co/rMApsV8PQY"
Then @116447 @sprintcare has me have a conversation with the someone who isnt assisting me at all | @766609 We will be reaching out to you.
"@115714 LTE  in Frederick is some doo doo. I’m switching ASAP. | @766610 So, since you got the new phone you've had no service?  I can look into the area if you like and see if there is anything going on?  Have you checked through https://t.co/yVhBvxRViJ? -MB"
"@115714 @sprintcare @115714

I dont know why i still have an account with you guys, youre the absolute worst. | @766611 Hey there! What makes you feel this way about us? Please send us a DM. Let us help. -ND"
@sprintcare Can You help me enable short codes on my phone please | @766612 Sure! Send us a DM so we can get started. -GB.
Honest I’m so tempted to get @45933 because literally @115714 has the worst service in Howell Michigan.  My plan is about 20 years old. | @766614 Hey there! What's going on with the services? Please let us know to further assist. - EG
"Man, @115714 speeds on 🔥 in #Fargo today! @766616 @3526 https://t.co/e4qVDaJMog | @766615 Hi there, how can we be of assistance today? -G.C"
"@sprintcare is there a way to surf internet while on phone and not on wifi? | @256924 Hi, so presently the ability to utilize data while voice calling is not an option, your device has a single-radio and does not have the capability to use data on the LTE network while on a voice call. -HM"
"@115714 LTE  in Frederick is some doo doo. I’m switching ASAP | @766610 Greetings Jessie, we take our Network very seriously and we have some amazing plans in the upcoming future.  Have you been assisted with any trouble shooting or have you reported issues through your device? -MB"
@115714 I’m so tired of y’all bsa service I can’t even see Karis baby cause y’all playing 😑 | @766619 (2/2) What seems to be the issue? - WR
@115714 I’m so tired of y’all bsa service I can’t even see Karis baby cause y’all playing 😑 | @766619 (1/2) Hello there! That's definitely not the kind of feedback we want to hear. - WR
@115714 you guys are bottom of the barrel🙄. Customer service is just non existent! Every time I try and get help I get hung up on. And I'm already upset I have to deal with this issue over and over again. TRASH | @766620 Good afternoon. I greatly apologize for the issue you are having. Send us a DM so that we may be better able to assist you.
I can’t wait to get off of @115714 | @766621 @115714 I assure you that you will be contacted shortly. Thank you for your patience.
"I can’t wait to get off of @115714 | @766621 We would hate to lose you as a customer. Are you available for us to contact you now, or is there a better time that will work for you?"
@116447 @sprintcare OH DID I MENTION THAT ITS BRAND NEW!!!!!!! AND I PAYED OUT MY LAST PHONE JUST TO UPGRADE WHAT A MISTAKE | @766622 We regret to hear about your dissatisfaction. Please DM us your number so we can assist. Team @116447
"I have insurance through @115911 but I literally don't know what I pay for.  I need to fix my screen! | @766693 Let's take a closer look at your options, Joy! Send us a DM! We're here for you. *RickK"
@115911 has the worst customer service on Willow and LongBeach they forever crowded and nvr assist you properly | @766898 Oh gosh! What happened? DM us with more info and we'll look into this as soon as we can. *ValerieP
"@115911 so, with your bogo deal, you're only interested in new customers... Us existing customers (10 years plus) can just go to hell, huh? | @766899 Not all! Our loyalty customer make us great and that's why this deal is open for all to take advantage of! Send us a DM with any questions you have! *ElleA"
@TMobileHelp are there any networking issues going on? | @766901 Let's see if we can get your service where it should be. Can you meet me in the DMs? https://t.co/sBIVWmm6X2 *EddieGough
@115911 @TMobileHelp YOUR CUSTOMER SERVICE SUCKS BECAUSE YOU OUTSOURCE !!!!! I WAS IN A STORE FOR OVER AN HOUR AND THE STORE REP CALLED RETAIL CUSTOMER SERVICE AND KEPT GETTING HUNG UP ON. THIS IS WHY PEOPLE LEAVE TMOBILE. SHITTY CUSTOMER SERVICE ! | @374498 Hey girl! That's definitely not the experience we want you to go through at our stores. I'm here for you to make this better! Meet me in DM and we can get you all taken care of! :) https://t.co/GAqK5BaXyk *JoySimmons
"Yup. That’s not half bad, @115911 https://t.co/SnThtGeGU9 | @519785 Those speeds are so fast you had better wear shades! 😎🔥 *MattHargleroad"
@115911 is full of shit @115913 https://t.co/Rf7iOk3CwJ | @229109 @115913 Let's get those speeds moving quicker for you! Hit me up in DM https://t.co/7gT2t6PtXx. *StephanieGarza
"@TMobileHelp I have a couple of question to ask about my recent phone purchase | @477653 I got you, Romello! Please meet me in a DM with your questions. https://t.co/wnPk0Kpe5r *BrittanyJones"
"Been with @115911 for over eight years but it’s about time for me to move around. Every time I call customer service something is always wrong. I give up | @766903 Oh no! We want your experience with us to be great, Kyra! DM us here with more info and we'll assist you ASAP. *ValerieP"
"@TMobileHelp Any way to cancel a line (not whole account) from my account online? | @766904 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
"@TMobileHelp I joined T-Mobile back in March during the 20% hookup promo, which has been applied just fine on every bill until this most recent one when it disappeared suddenly. Can you help me sort this out? | @479765 Hey Jose! Thank you for being apart of the #MagentaFamily :) Let's go ahead and take a look at that bill and get it all taken care of! Meet me in DM and we can get started! :) https://t.co/GAqK5BaXyk *JoySimmons"
"@TMobileHelp Are you going to do anything about your prepaid refill site which has been broken for weeks? https://t.co/2hxUhV8rUS I've tried on three browsers on two PCs and a phone. Nothing happens after hitting Refill Now and entering a phone number. | @234863 Good question! Shoot me a DM, and I'll figure out what's going on!! https://t.co/oIBK3mlmoz *DannyHarvey"
"@105332 What are the differences between HD & Glass for Note 5 protector? And what are the odds that @TMobileHelp would help install? I'm poorly skilled at this! Thank you! | @312635 Hi, Dennis! Please DM me https://t.co/PqgHENiX1V and I'll work hard to get you the info you need :) We'll always do what we can to help! *ByronEdwards"
"@115913 very disgusted with customer svc. Customer srv. says one amount due to pay off the phone. Store says another. This JOD is UGH! | @766928 @115913 It's super important to us that you're receiving 100% accurate info, Andrea. Please DM us and we'll check out your account and help: https://t.co/cuEwtd2epS *DanKing"
"@115913 T-Mobile customer almost 10 years & I'm very upset Moved to a high population area near Disney World & has very bad reception. Was told end of Oct. You was going to have 2 new towers up to fix it. Nothing has been fixed. I call & email my rep. Does not get back to me | @766929 @115913 Having reliable service at home is critical. We want to look into all potential solutions to help, Mike. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp @115911 @115913  after insurance my phone now @116297 does not have the phone in their database so it can't be replaced. :( Need some help !! | @272232 @115913 Help is here, HC. We want to make sure you have a working phone. DM us and we'll check out potential replacement options: https://t.co/cuEwtd2epS *DanKing"
"@115911 what’s going down in honolulu? Why is there no service? 😑😟😫 | @735007 Let's check it out, Helena. DM us, let us make sure you're connected. *JoanO"
"Can’t send a text at work unless the other person has an iPhone also. @115911 your service sux balls | @711659 Hey, Mr. Grimm! I'd check your iMessage settings. You may have to toggle it off/on. This is a normal issue with Apple products. For any additional questions/concerns please DM, us. *KellenF"
"yea fuck @115911 im leaving | @766931 Woah, what's wrong, Iris? I'm sure we can turn this around and keep you a happy member of our family. DM us, we're here for you. *JoanO"
"@TMobileHelp I had a very bad experience in one of your stores today, could you please give me direction on who I can speak with regards to my experience? | @766932 Hey there Marilyn! I'm so sorry to hear you had a less than pleasurable experience in store. We want every time you work with a Magenta Team Member to be great! DM us, and we can get this turned around for you! :) https://t.co/c8WLj2ujg3 *JustinPhillips"
"@TMobileHelp do you guys hire support in Manila? Overseas? | @766934 We have reps all over the place, some stateside and some not! :) No matter where we are, we've got ya covered! Please feel free to DM us if you have questions about this. https://t.co/lOqKyE0PXQ *ReillyLeritz"
#Sprint service has been really lagging lately. | @767099 We'd like to take a look into this. To do that please DM us with some more details. - GS https://t.co/rMApsV8PQY
"What’s with the nickle & dime-ing @115714 ? This isn’t cool - you don’t value your loyal customers. Please step up your customer service! | @421037 All customers have to pay for this process. However, We're always offering great deals. -JP"
@115714 | @767243 Hello there! How can we help you today? -DD
"Struggling with @115714. Have autopay, they don’t take the amount, then threaten to end services, on hold forever no one can help me | @767244 We hate that you're experiencing this issue. Send us a DM so we can further assist you! -CD"
"Thought I was getting my IPhone X but Sprint lied to me.  @115714 @175600 https://t.co/GyA5yhJnPW | @767245 Please send us a Direct Message, so that we can further assist you. -DJ"
@TMobileHelp Can you port a MagicJack number to a new T-Mobile Pay As You Go sim? | @591746 We'd love to look at your options! Shoot me a DM and we can check this out. :) https://t.co/gLqwX4nHy4 *MontanaDaniels
"Where’s the good iPhone 8 deals for existing customers who don’t need to add a line? @115913 I couldn’t take advantage of the $300 trade-in because my screen is broken - but I can go to Walmart or Best Buy on Friday and switch to ATT or Verizon. | @767295 @115913 We absolutely don't want to see you go, Ri. Send a DM our way and we'll chat upgrade options on your account: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp sent DM, thanks | @767296 Thanks, I will continue with you in DM. *AlexGreen"
"Holiday season spoiled!Trying to buy a phone by paying in full and I can't avail the bill credits because the ""SYSTEM"" won't allow @115911 | @767297 Oh no! Let's see what's going on. DM us. *JamieK"
"@115911 could I speak to someone about my account? | @651775 Of course, Rob, that's what we're here for. DM us, what's going on? *JoanO"
"@115913 @TMobileHelp  Could you guys work on the dead area in Andover, MA along Dascomb road!?!?! It's the main road to a main highway, 95, and phone calls/GPS stops working. | @767298 @115913 We're all about making sure you have the best service possible, Christopher. Send a DM our way and we'll check this out with you and help: https://t.co/cuEwtd2epS *DanKing"
"@115913 it’s 2017 and I’m told your Technical Support team can’t utilize chat support or email? | @767299 @115913 We've got your back here and would be happy to help out, Scott. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp why does it always take so long to credit back after a JoD return?! | @131153 We'd love to make this a smooth process for you! Shoot us a DM and we can look into your return. :) https://t.co/gLqwX4nHy4 *MontanaDaniels
"@115913 @116755 I’m getting the iPhone 8 today can I still get the $300 promo? | @224110 @115913 While the $300 promo on the iPhone 8 is no longer available, it is on the iPhone X, or we do have an amazing BOGO going on for the iPhone 8. Check it out, here: https://t.co/38Et9rf5Dp *DanKing"
"It’s been three days and my phone still says “no service”. How am i supposed to call or text when i’m not on wifi?! This is unacceptable @115911 | @758801 Hey Aly, I see we were trying to work in DM yesterday to resolve your concerns. Meet us back there so we can get you taken care of! *MelJ"
"#ohboy @115913 the hits at @115911 keep on coming. Maybe one day someone will take #CustomerService #serious. #customerdissatisfaction is at all time high, I now see why. https://t.co/e83uXrBoz3 | @767300 @115913 We've got your back and want to make sure you're taken care of, Jeff. Please DM us what's going on. We want to help: https://t.co/cuEwtd2epS *DanKing"
"I love my local Sprint store, but any time I have to call to deal with @115714 or @sprintcare, I want to change to ANY other carrier. You all are rude and very unhelpful. | @767397 Rena, we are sorry to read your experience over the phone is less than spectacular. What do you need assistance with? Shoot us a DM to further assist. - JM"
"@115714 has had even worse signal than usual and I’m going to need you guys to figure it out because it’s really irritating when I can’t Snapchat at work to pass the time 🙄 | @767398 We'd gladly look into it. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@115714 Where tf is my iphone order you hoes. | @279692 You can track your order by visiting https://t.co/RDgqxv7W9w -LC
@sprintcare you destroyed ypur customer service when you stopped having an actual person to talk to on the phone! Grrr after 6 years I'm thinking about a switch. | @767400 Oh no don't do that we are for you what is the problem. How can I help today. -FR
"@sprintcare you destroyed ypur customer service when you stopped having an actual person to talk to on the phone! Grrr after 6 years I'm thinking about a switch. | @767400 Sure thing, we are here.  Would you be so kind as to direct message me if you need assistance?  Otherwise - we won't be able to discuss any personal account information. -MB"
"@115714 why don't you offer the installation payment option for phones online? | @767401 Hi! Sprint Flex, has simplifies our business by combining the advantages of both leasing and installment billing. We added an easier ""ownership option"" at the end of the lease. Customers can pay the PPO in 6 installments. Visit https://t.co/8PWLdR625u to learn more. -GB."
@sprintcare I need your help please . CAN you DM me | @767402 Hey there! Follow us so that we can send you a DM. -ND
"@115714 YOU GUYS ARE FUCKING GARBAGE | @767403 What is making you feel this way? Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@sprintcare How do I change my caller id that shows up when I call someone? It shows up in my dad’s name, but I want it changed to mine. | @349147 Here's a link to our web site: https://t.co/JA0R8K0Hgs With steps about how to change the name on the caller ID. If there's anything else you may want to know, feel free to ask. - JA"
"@115913 Hey you should do something about cell coverage along the I-5 in California, kind of hard to defend T-Mobile during a six hour car ride when my friend's AT&T coverage doesn't die randomly. xoxo | @767598 @115913 Reliable service where you need it is key. We want to check this out with you and ensure you're getting the best. DM us: https://t.co/cuEwtd2epS *DanKing"
"Hi @115913 Just tried to buy 4 ulmitied phones on a business account and they won't sell them because of a DEAD ZONE just outside of Raleigh.  I got 10 acres you can put a tower on right there | @767599 @115913 We want to check this out with you, Alex. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"@AsurionCares @ATT received ""help"" from managers from both companies, spoke for 4 hours, got hung up on 6 times, still managed to mess up my order and now won't answer my questions.... switching to @TMobileHelp | @767600 We'd love to have you join the #UnCarrier fam, Tini! :) DM us for details :) https://t.co/lOqKyE0PXQ *ReillyLeritz"
"Hey @115913 happy customer for almost 15 yrs until today. Not only did I receive a defective phone from my Jump! ASSURANT claim, but now I'm told I need to pay an exchange fee to replace it? What's the deal? Throw a loyalty customer some love? | @767601 @115913 We absolutely love our loyal customers. It's important to us that all is working great with your phone. Please DM us and we'll help: https://t.co/cuEwtd2epS *DanKing"
"@115913 can you tell me if this is true? T-Mobile stated that the area of Lebanon, NH does not support 3G devices. They have not supported them in a little while now, they used to but they upgraded the towers to LTE 700A and LTE 1900 they also have 2G in that area | @767602 @115913 We'd be happy to checkout coverage in your area and chat further. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"@115913 is @239217 still on for TMobile Tuesday tomorrow? I don't see it listed. Thanks https://t.co/OGHapjm4NJ | @168088 @115913 Hey there, Mark. Panda Express will only be available for those that have not yet been gifted their free bowl if this week is their free week. *DanKing"
"I liked @115911 until I tried to cancel, at which point they informed me they don't prorate billing, meaning I'm now being charged for a month of service I didn't use.  #sadface | @767603 Duncan, we're heartbroken that you're leaving us but the team is always here to assist your needs. DM us and let's look into this billing. *JamieK"
"Hey @115911 quit LYING about your 4G LTE coverage. https://t.co/p212NA1Rob | @767604 Experiencing less than the best, Kelt? Excellent coverage is super important. DM us so we can check it out for you! *WhitneyJ"
"@116755 Your system canceled my Jump on Demand order for an iPhone X after the CC on the order was canceled due to a fraud compromise.  This, despite assurances from my proactive calls to T-Mobile and promises my order was OK & linked to the new CC in my acct. WTF? | @767605 @116755 We've got your back and want to get to the bottom of this with you, Jim. Please send us a Direct Message when you can so we can help. *DanKing"
"@115913 so unreal your company basically admitted they didn't know how to fix a mistake on my account & told me I had to pay regardless..surely someone can fix this cluster | @767606 @115913 We're here for you and want all to be good to go on your account, Kelly. Please DM us what's going on: https://t.co/cuEwtd2epS *DanKing"
"@115913 The CC I used for an iPhone X Jump on Demand order was compromised and the account was closed. I was proactive and contacted T-Mobile. Reps assured me my order was OK, linked to the new CC in my acct. Less than a week later the system canceled my order. WTF? | @767605 @115913 We're here for you and want to check our your order with you, Jim. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"@115913 what’s up with TMobile paying for Netflix??? | @767607 @115913 Pretty sweet, right? If you're on a non-promo T-Mobile One family plan with taxes included, checkout the steps to get set up, here: https://t.co/xbZy7jK9KD *DanKing"
"@TMobileHelp Hello! CS told me that I need to use label in original Phone order box to return phone but I've missplaced the return label. Any chance to get a new label emailed to me to return phone? Thanks! | @767610 Yikes, Byron! I can definitely help get you that label! Shoot me a DM, so we can chat! https://t.co/s9b5I4qxPp *JamiePitcher"
@TMobileHelp why bother giving me an executive office extension # if they haven't answered in a few days? 😒 | @197521 We would love to assist you right here! Shoot me a DM and we can get started! https://t.co/gLqwX4nHy4 *MontanaDaniels
"@TMobileHelp, can I give the ""gift"" Bo Go iPhone to family members on another network? Or is it locked to @115911? | @228354 Howdy!  Great question!  Can you shoot me a DM? - https://t.co/Llbz2sQI37 *JohnKuhn"
I regret leaving AT&T for @115714 ! Something is always wrong with my bill and I spend too many hours arguing over the same issue every month. I need peace of mind! | @767860 That is not at all how we want our valuable customers to feel.  Can you send us a dm so we can get more information and find a resolution for you?
"@115714 Glad to see tech CII leave. Been a Sprint customer since they entered SE Mich. Lived at same address and watched network decay. Current LTE speed is slower than 3G years ago. #fail | @139376 Let us look into it. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@sprintcare been a customer for 15 years with 5 lines. Canceling today!!!! Please message me. | @767861 Greetings Jessica, well you know this isn't what we want!  Sprint does care about your business with us, Will you please direct message me so we can address your issue. -MB"
@sprintcare been a customer for 15 years with 5 lines. Canceling today!!!! Please message me. | @767861 Thank you - I'll call you now. -MB
"@115714 says they are very transparent and aggressive about truth in leasing. Here's the phone advertised.  The sales person quoted me $25 down and $15 per month for 18 months.  By my calculation that's (15*18)+25 which is $295.  Wow, that's aggressive for sure. https://t.co/VMuWjhPP2f | @767862 Sounds like something we need to look at. Send us a DM so we can get started. -GB."
yea please buy out my plan because sprint is nothing but some scammers and thieves https://t.co/ioZv77sEao | @597057 We regret to hear about your dissatisfaction. Please DM your phone number so that we may research your concerns and reach out.
"Here's how it works.  See great deal on @115714 and call in to buy. They say go to store. Store doesn't have that phone but plenty of more expensive models.  Call service support, they say they can sell it online but instead of the $72.50 price, it's $295.  What? | @767862 Sprint is very transparent and aggressive in how we communicate with customers about leasing options. See more on our FAQ page. https://t.co/ifywwyLIxW -FR"
Sence @115714 OTR update my #GalaxyNote8 won't work with @123765 even on @9242 HELP! @34590 @457912 @270954 @117159 @1639 https://t.co/JT4wWrjPaF | @211304 Hi! Does it happen with other apps? -GB.
"@115714 was in rehab and had my phone shut off. 14 year customer and I can’t get that waived? Cust serv said no. ☹️ going to have to go to Verizon. | @767867 We do value our customers loyalty. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@TMobileHelp I need help managing phone lines on my account. Can you help? | @128365 You've reached the account experts! Send a DM our way with what's going on and we can help out! *JenniferRogers
"@115911 I just picked up a new digits line and I love it. However, now I'm getting bombarded with spam calls. Protection options? | @767868 Hey, Ryan! I understand how annoying spam calls can be. We've got ya covered with spam protection! Send us a DM, if you have any additional questions/concerns. *KellenF"
"@115911 I️ own my phone. Ive switched to Verizon and @115911 will not unlock my phone so I can use it. I’ve called in 4 times. HELP | @767869 We definitely don't want to lose you, KK, but we won't hold you hostage. Shoot us a DM so we can take the necessary steps to assist! *WhitneyJ"
@115913 @TMobileHelp just was told @115911 didn't receive a document I received a confirmation for. Now I'm being charged more than initially agreed to and being told there's nothing more that can be done | @376159 @115913 It's important to us that all is right with your bill. Please DM us so we can get to the bottom of this with you: https://t.co/cuEwtd2epS *DanKing
"Literally hate @115911  with a passion. Don’t hire new people without properly training them. #Myphoneisfucked | @767870 Hi Courtney! We're all about the love on #TeamMagenta so this won't do! We appreciate this feedback and would love to turn this around for you. Please, DM us so we can check this out. *WhitneyJ"
"@115911 there is nothing I like more than spending 1 hr on the phone with your customer service only to be told my order can’t be completed | @767871 Let's check out what's going on there, Sarafina. We'll be happy to help you, DM us. *JoanO"
"@115911 I am tired of your crappy service. nothing but call drops every time. It is frustrating. | @417420 Hey there, we want you serviced to be the best, DM us and we'll look into this to find you a resolution. *MelJ"
"@116447 please help me your Sprint customer service team is driving me crazy, they've kept me on the phone for a total of 4 hours, I have the biggest headache of my life.  They are transfering me back and forth between departments and not getting me anywhere. | @767933 We want to assist you. 
Get started here: https://t.co/VvuGuy5WX2 Conversation will be continued in your secured web browser. Team @116447 https://t.co/1X7Nn4JCtJ"
"So the battery on my @1647 #s7 has expanded and is lifting the back of the phone cover. Even though it's a mechanical breakdown claim (battery dying from 70%) I still had to pay $175 deductible because the battery caused physical damage. Thanks @115911 | @768131 Your concerns are heard loud & clear, Aurianna. I really on my device to get me through the day and to run into an issue like this, I understand you wouldn't expect to pay additional costs. DM us so we can review options and what caused the physical damage. *KeithM"
"@115913 . you seem to only want people's money and angry customers. I'm with 1200 usd less, worst experience ever and the feeling that this is the way you Americans make business. | @238590 @115913 We're here for you and want to help in any way that we can. We'll be meeting you back in DM ASAP. *DanKing"
@TMobileHelp can you help me | @413849 Sure can! Send your concerns my way https://t.co/9IUH5Nit1g and I'll save the day 💪 *AmberSellers
"Get @115725 it’s so much better https://t.co/2wSvz4V4sk | @768132 Hey, @766103! We only want optimum #4GLTE data for you at ALL times! Send us a DM, and we'll correct the issue! *KellenF"
"@115911 Very dissatisfied with my tmobile customer service! Spent hours trying to solve an issue. Overcharged! Treatment was horrible! | @768134 Sarah, this is not how we want you to feel about us. Your business means a lot to us. DM us and let's talk. *JamieK"
I’ve had nothing but a nightmare experience with Customer Care @115911 for the last six months. Can someone please help me. Everyone says they will help but no one does. It’s come down to begging for help on Twitter. @139703 @115913 . | @768135 @139703 @115913 We've got your back and want to turn this around for you. Please DM us what's going on. We're here for you: https://t.co/cuEwtd2epS *DanKing
"@115913 Why does T-Mobile never extend device promotions and deals to those of us already on 4 or more lines? Every damn thing is ""activate a new line to get this promo."" We already have 4 lines, we don't need more but it sure would be great to feel valued as a customer | @581382 @115913 We love our loyal customers! Let's take a look at these current promotions, send me a DM https://t.co/PbJEgtqanO *JeromyBingham"
@sprintcare why it is so difficult to get anything done for customer service. Ordered one phone online . Wasted 2 hours and got nothing. Customer service need to be trained . It really suck | @768215 We apologize for the issues you are experiencing. We will reach out to you today to address your concerns.
My X was suppose to get here today. I paid for overnight shipping and it isn't here @115714 @sprintcare | @768216 Hi there! Thanks for bringing this to our attention. Have you checked the order status? - WR
"@115714 you really need to do something about your Santa Barbara coverage | @768217 Hi! Please send us a Direct Message, so that we can further assist you. -AP"
I knew you wouldn't care @115714 @sprintcare so after 19 years we will look for a new cell phone company. #SprintDoesntCare #BadBusiness https://t.co/23W14NYcJH | @765572 Just send us a DM and let us know what is happening and we will be more than glad to work with you on this! - RR
Sprint Sprint Sprint ! Do better ! @115714 ! | @768218 Hey! What's going on? Please let us know to further assist . - EG
Too keep charging someone for services that have been cancelled is so messed up and the customer service is horrible @115714 | @768219 We hate to hear you having this issue. If you want please send me a callback number through private message and I can give you a call on this.
I need a new phone ASAP. I really need to call @sprintcare | @768220 Hi there! What's going on? - RR
"Where that link, I’m tryna see something https://t.co/gqWDIWaGgs | @768221 Hey there. Only Sprint gives customers the best price for Unlimited, and now includes the TV they love, with HULU. Go here:  https://t.co/10Fdbu4s1O to learn more and sign up for a Hulu subscription. - KF"
"@115911 hi, i want to know if my iphone its unlocked for any carrier. | @768407 Let's check for you. DM us! *JamieK"
@115913 good afternoon T-mobile has been charging me for a phone I bought at Apple | @768408 @115913 That doesn't sound right. We want to make sure all is right on your account. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing
"Proud to be a customer of a company where the CEO publicly recognises #TDOR (as much as I hate rainbow capitalism) https://t.co/sLlCVzpkdA | @291130 I'm with you on that, my friend! I feel pretty lucky to have him as our CEO. He's genuinely an awesome person with a big heart. He also knows how to have a great time! :) *NicholasKale"
"@TMobileHelp am I to understand that T-Mobile offers discounts to federal employees? 🤔🤔 | @768410 We'd be happy to go over the details of all the amazing benefits we offer, Ms. Siler! Send us a DM so we chat! https://t.co/Qz0L1xpZB7 *MikePerez"
"Thanks @115911 for the terrible customer service!!! Just wow. 
Do you hire anyone that speaks English or that is competent enough to help me over the phone?!
Unbelievable. | @768411 Whoa Mikey, what's going on? We're absolutely here to help, just send a DM with the details so we can turn this around. *KittyG"
"When people tell you @115911 is shit but you’re stubborn and don’t listen so you end up experiencing the reasons why they’re shit first hand. https://t.co/hdB09Hs44h | @768412 Alex, we only want you to be confident with the team and our network. DM us and let's talk. *JamieK"
"@115911 - when is the rough water going away? Need to set auto bill pay for discount. https://t.co/BvPOYBdh1z | @768413 Ah shoot. We'll be delighted to help out so you can set up that convenient AutoPay feature while saving, Noah. DM us so we can check out the app issue while getting you squared away! *KeithM"
"@115911 s billing process has always been a huge cluster f**k. I now know that every time I make any change to my plan I will have to call about my bill for the next 2 months. This time I’m being told that I was lied to by everyone before this rep & my bill is $80 more. #screwed | @440775 That's not the experience we want to provide you, Tim. DM us, let us take a look at what's going on there. *JoanO"
Irony is @115714 cannot keep their own text appointment program up https://t.co/jWNDH5lI3s | @164364 We definitely want to make sure your services are working 100%! DM more information so that we may research your concerns.
"@115714 is the absolute WORST phone service, can’t get service anywhere, and when I do, nothing ever works. And on top of all of that, I have to leave my phone on airplane mode and the data still gets ate up, I run out of data early every month. I’m ready to switch. | @768641 It sounds like you are not getting a great Sprint experience.  We have Unlimited Data plans available so you don't ever have to worry about running out of data each month. Send us a dm and we will be happy to assist you in finding a better plan for your data needs."
"@115714 18 minutes on hold, call drops, no one calls back. I call back, and get a recorded “sorry, system can’t respond now”. Worst service around. Ironic that a phone company cannot take a call. | @282002 This is not good to see. Are you still on the phone? Please, DM us to see what can we do about your concerns. - GS https://t.co/rMApsV8PQY"
"@115911 @TMobileHelp @115913  on of my lines did a T-Mobile update on their phone and now the phone doesn't work!!!! Please help ASAP!!! | @394247 @115913 We've got your back, Morgue. Send a DM our way so we can check this out and help: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp My bank account was fraudulently used to pay someone else’s bill. Your fraud dept told me they couldn’t help. Can someone please contact me? | @374273 Hi there! I just sent you a DM so we can get tho the bottom of this! I'll meet you back there! *Shannon Pelletier
"@115911  @TMobileHelp 15 yr customer, I give u hell when u are not professional, but yesterday I called 611 for a rep, she did AMAZING job,  GREAT JOB THANK U T-Mobile #Tampa | @230933 Awesome thank you so much for that feedback! So glad we were able to provide you a wonderful #MagentaExperience. We love you! *TylerRoquemore"
"@115911 your customer service is TRASH. | @234751 Whats going on LP? We can help, send us a DM! *MelJ"
"Fuck @115911!!!!!! | @768642 Harsh words, Teja! What's the matter? DM us, let's chat! *WhitneyJ"
"@TMobileHelp can u help me put with the number of the insurance company to pay the ded? | @286960 Hey there Dana, I'd love to make sure everything is looking good! DM me! :) https://t.co/c8WLj2ujg3 *JustinPhillips"
"@115911 
I have nothing but issues with my MotoZ & Motorola, now you're ""phasing"" them out...? How do I change back to Samsung? I am thinking about changing provider !!!
I am ANGRY !!! | @158869 Kristine, send us a DM with what's going on, we're absolutely here to assist you! *KittyG"
@TMobileHelp Hi I have some questions regarding the Pixel 2 promo that you have. I finally got my Pixel last week and was wondering if I can still apply and get the rebate? | @128365 Hey!  Send us a DM and we can take a look at your options! https://t.co/WZM6cbcgHU *JonPorter
"@172439 @115911 only took me hitting check for update button 50+ times. Lol. https://t.co/MDiwGcxHrK | @326628 Magenta Queen 👸 is here to help! Send me a DM so I can help. :) 💖 
https://t.co/NICrRPn7OP *SierraRichards"
"@TMobileHelp Hi! You've all been really helpful. I have a question--I just bought the Note 8 & am considering this: ""Buy one Samsung Galaxy, get one FREE to gift."" 1st - Am I eligible? Does my friend need to switch from her AT&T? Is this a good idea? | @177708 Hi! All of those are good ideas! Shoot me a DM and I'll review your account to ensure you're 100% set up for BOGO success https://t.co/dzjAJQ2bkx :) *SoRaYi"
"@115913 @115911 So black friday walmart/target/bestbuy all giving giftcards with purchase of iPhone X, 8 and 8 plus either 250 giftcard/300 giftcard and for Sprint/Verizon/At&T phones for existing customers too but we get no deals on t-mobile b/c they don't sell t-mobile fml | @768785 @115913 We've got sweet deals going on here as well, Vashishth. Check them out, here: https://t.co/38Et9rf5Dp *DanKing"
@115911 @TMobileHelp Can you guys assist me with a quick unlock for my Galaxy Note 8 please? Thanks!! | @167641 Thank you for reaching out to T-Mobile today. We would love to assist you today. Could you go ahead and DM me so we can assist you today? *MasonG
"@115911 why do i need to get the best cellphone if it worthless ‘cause of the signal..10 years with tmobile and now is worst than ever. I think you dont care | @622734 Oh no! Staying connected is a necessity. I rely on my device to get me through the day. What issue are you running into exactly? Please let us know, including your zip code, so we can get a little more insight to assist you. DM us with that info. Thank you! *KeithM"
"TIL a 4 minute phone call to the United Kingdom using @TMobileHelp costs $12. That, uh, seems a little excessive. How in the heck are international rates still so exorbitant? Especially for companies with service in both countries? ¯\_(ツ)_/¯ | @769368 I am here to help. Please send me a DM, and we can talk about this. :) https://t.co/NICrRPn7OP *SierraRichards"
@TMobileHelp I’m getting errors that my SMS from Email ( phone at https://t.co/g5VqzBpgzO is getting blocked. I tested from another place and it worked. How can I get that unblocked? Host looks like a https://t.co/g8xYPA8eng host. | @400213 This is definitely something I can help you with. Please send me a DM https://t.co/FebpmprSfp and we can get started! :) *DesiReed
"please make sure you have your promotion correct next time or may be there wont be a next time....😠#bogopromotionnogo....@115911 @TMobileHelp | @769369 Oh, no! Send us a DM and we can go over anything regarding our BOGO offers for you. https://t.co/WZM6cbcgHU *JonPorter"
"@TMobileHelp hey I don't have data on my s7? My brother and dad have data, and I've tried restarting my phone and making sure data is on | @769370 Let's look into this ASAP! :) Send me a DM and let's get started! https://t.co/86MicZnF9C *WarrenCamp"
"@115911 I was denied the #Pixel2 promo for invalid purchase date, even though it was 10/5, within 10/4-11/2 range. I'm furious, outright scam. | @769371 Let's take a closer look into this, Emanuel. Send us a DM! We'll make things right for you. *RickK"
@115911 why is my Galaxy S6 clearing the notifications on its own before I have a chance to read/see them? @117159 | @769372 That's really strange Andrew. Let's take a closer look to see what's happening. Send us a DM! *RickK
@TMobileHelp @115911 Looks like $30 was stolen from me by T-Mobile. Looks like T-Mobile Stores don't have a way to communicate with the T-Mobile headquarters... | @769373 go ahead and DM me so that we can work this out Brendan! <3  https://t.co/ezZMoc7QXB *GraceFranco
I may have to break up with @115911 their international plan is not cuting it for me and Im trying to live my best life. Can you guys do better? I dont wanna break up 😩😩 | @769374 Oh no.  We would hate to lose you.  Breaking up is hard to do. I'll meet you back in DM. *AdrianAlbright
"@115911 @115913 love I got charged and I had no service https://t.co/3RswHCUaW5 | @346690 @115913 Let's dive in to get this all straightened out for you, Andy. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
hey @115911 why is my phone telling me I'm roaming when I'm in Albany NY | @769375 That's a great question. Let's take a closer look to make sure everything is ok. Send us a DM so we can help. *JPL
@115913  Wow....how does your team does it every time...time and again....To give misleading information again and again....Is it something that comes from top team.....like...you know.... | @769376 @115913 We truly want to be upfront and honest with you an provide the best possible experience. We're here for you and we're ready to turn this all around. Please DM us. https://t.co/lH0SH5fy2m *MikeRice
"@TMobileHelp @115911 keep getting conflicting info from cust service vs. In store. I’m so confused. Verizon was expensive but less hassle. | @769377 Oh, no! Send us a DM and we can take a look and see what's going on. https://t.co/WZM6cbcgHU *JonPorter"
@117543 What's the latest on enabling RCS Universal Profile on @115911 @115913 | @433568 @115913 We're targeting sometime this year for RCS Universal Profile. Stay tuned. *TaylorBest
"So frustrated that @115714 won’t unlock my phone for my trip to London. Good thing I kept my old phone. | @769449 This is concerning to us. We'd like to know if this device is attached to any agreement, please send us a Private Message to further assist u. You can verify our unlock policies here: https://t.co/GHH0yb9Inl & https://t.co/0lrOQ5HL7P . -AG https://t.co/rMApsV8PQY"
"@115714 @sprintcare i will be terminating my service with your company this week. Switching to @115725, for i have heard only positive things about the service they provide. | @349298 We don't want to loose you as a valuable Sprint customer.  Send us a dm and let us know what issues you are having so we can resolve them for you."
@115714 i re-downloaded my Twitter just to say fuck y’all & y’all have the worst customer service ever! | @767145 Ouch! This is not the feedback we would like you to have. Can you elaborate on the issues you're having? -SA
I did a carrier settings update & now my phone hardly ever has service. doesn’t even work on LTE sometimes @115714 | @167652 This is not the kind of feedback we like to hear from our customers. Please send us a Direct Message so we can further assist. -AG
"😡 When on a plan with @115714 supposedly i have like the best https://t.co/E3tsoTNSpL i work at a place that allows me 2 have 20% off my bill which @115714 WONT honor because of the best plan im on and already saving.doesnt make sense.might lose me as a customer after 11yrs
#BS | @213110 Hey Rob. I understand your concerns. Please send us a DM so that we can further assist you. -LH"
"I'm getting 5 telemarketing calls / day disguised under Holland, MI phone numbers. Can somebody help? #PleaseStop @115714 | @769450 This is concerning to us. We'd like to further assist u, you can verify some steps to block those calls here: https://t.co/Ku56UOy5V4 , or please send us a Private Message to take a look into this for you. -AG https://t.co/rMApsV8PQY"
@sprintcare when I call customer servc in Spanish never get any help when I call customer service in English my issue gets better outcomes.  Stop the inequality | @769451 We hate to hear you having this issue with our customer service. But is there something we can help you with today?
"@115714 talk to your associates because I’m being treated unfairly and she’s not listening to me and being rude. And she won’t give me her supervisor’s name | @298226 That's not good to read. Please, DM us with some more details about this. - GS https://t.co/rMApsV8PQY"
@115714 @sprintcare How do I get rid of this? https://t.co/K2KI8Qjvuq | @223117 Hey! Got questions about your bill? DM us to review this together. - GS https://t.co/rMApsV8PQY
@TMobileHelp been trying to change the primary acct holder as well as log in through the app but your servers have been down and it's been a few weeks now? Any update on that? | @769603 go ahead and DM me so we can work this out! <3  https://t.co/ezZMoc7QXB *GraceFranco
I can’t wait to be DONE with @115911 !!! They’re just like that ex that always promises you that he’ll do right this time and NEVER does!! I’m so frustrated!!!!!!! 🤬🤯 | @418957 Ouch. That comparison isn't the perception we'd expect you to have.Let's work to find solutions and turn your experience around. Please send us a DM and let us know more about your experience so we can assist. *KeithM
@115913 for the DC metro area I never used to have this issue. It’s been a little more consistent than I’d prefer lately. Rebooted. Cycled airplane mode. Consistently not good. Not sure what to do. Suggestions? https://t.co/uXxVrVCCw5 | @769604 @115913 I want the best possible speeds for you. We're here for you and we're ready to dive into this. Please send a DM our way and we'll get started. https://t.co/lH0SH5fy2m *MikeRice
"@TMobileHelp so how l my does it take after I get off the phone for the esign email to come? | @158880 The email can take a few hours, but I'm here for you! I've replied to your DM and am looking for to your reply there! TY! *MikePerez"
"@TMobileHelp Went to get the rebate for the Google Pixel 2, but was expired. Pre-ordered the phone and my wife got added to my account. Was waiting for the phone, and just got it... Your rebate should have been extended for the back-ordered phones. | @769605 Thanks for reaching out, I am responding to your DM now. *JessicaCanada"
@115913 i wanna go to T-Mobile but i have Cricket...I Just Wanna Know Priceing And Stuff -Selena | @769606 @115913 Check out all the pricing details here: https://t.co/IGcNxs52Dw. We'd love to have you on Team Magenta! *MikeRice
"@115714 is another big corporation that does not care for the customers who regularly keep them in business. But that’s fine, SOMEONE ELSE WILL GLADLY APPRECIATE MY MONEY. | @769839 Hello Zeno, we hate to hear you feel this away about sprint. We really appreciate all of our customers. Is there something I can help you with to change your mind about our services?"
I hate y’all @115714 | @712186 @115714 I understand your frustration. Please allow us to review and assist you in getting this problem resolved. Send us a DM with your closest cross street and zip code so we can check for problems within your location. -SB
The customer service at @115714 is worse than the DMV | @769841 Hello there Breda! We are reaching out in regards to your comment on one of our posts. The sentiments expressed are concerning. Sprint seeks to earn our customers business with transparency at all levels of interactions. Please send us a DM so we can talk details. Thanks -Daulton
"Hey @115714 I hate you. That is all 🙃 | @769842 Hey! What happen that makes you feel this way. Please, allow us the opportunity to change your mind. Send us a DM with more details on what's the matter. - CE"
I hate sprint https://t.co/1lwN6ykGNH | @252114 We're sorry to hear you feel so. Are you a current Sprint customer? If so can you please let us know why you feel this way? - JM
"I pay every month for unlimited data but I get getting messages that my data has run out send someone to my location to fight me @115714 | @769843 Hi, this is definitely something we have to look into. Shoot us a DM for further assistance. -NS"
"I really don’t have any service and I’m really confused as to why......... @115714 | @712186 Hello Cee, this is concerning. How long has this been happening? Also, does it happen in one or multiple locations? -SB"
"I just entered to win one of five different phones from @397160 & @115714 https://t.co/QEAQg5SdSJ Enter to win a Galaxy S8, S8+, LG G6, Moto Z2 Force or LG G6! | @769844 Thanks for participating, we wish you the very best. -AJS"
"After 45 minutes on the phone with  @115714 costumer service I realize they officially do not care ONE BIT about customer service. How did I make it through 16 years of this awful service? You've lost all 3 of my lines today! Suggestions on new providers?? | @769846 Hello Jennifer, this is definitely not the feedback we like to hear.  Especially since you have been with us for as long as you have!  What can we do? -MB"
@115714 major issues with texts in Rhode Island...barely usable unless on wi-fi | @769847 Hey can you shoot us a DM with details? -HM
"I just entered to win one of five different phones from @397160 & @115714 https://t.co/jBy7WtY9Wn Enter to win a Galaxy S8, S8+, LG G6, Moto Z2 Force or LG G6! | @769848 That is AWESOME !!  Best of LUCK !!  Thank you for reaching to Sprint !! -MB"
"@115911 Dm | @622734 Hey Charlie, we're here for you! Send us a DM to this handle and we'll make sure to assist you ASAP. *ValerieP"
"@115911 you did not honor your word and it is very disappointing. We felt like we are being cheated. Called several time, issue still not rectify! And we are out 600 dollars! | @769850 We absolutely do not want you to feel like you need to call back about the same issue. Let's see what we can do to put an end to that and turn things around. DM us with additional details and T-Force will be to the rescue! *KeithM"
"@502972 I'm joining #wing asap @115911 literally just bent me over and fucked me. #withnolube | @769851 RJ, we take our customer support seriously. Please DM us and let's talk about your experience. *JamieK"
@115913 why is Tmobile soliciting me with phone calls for #blackfridaydeals #notgood | @769852 @115913 Let's get to the bottom of this and get this all sorted out for you. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice
"@115911 i see people with cheaper devices watching movies and youtube and using internet and tmobile signal became slow and im not the only one...when i see an upset person its cause is using tmobile | @622734 We want to get to the bottom of this for you. Hit us through DM, so we can dig right in. *JPL"
"@TMobileHelp you guys plan on making any promotions to appreciate loyal customers, and NOT have to add a new line jesus, 15 years feels like none. I have 3 lines forever and its staying that way | @620674 Hi there! 15 years is quite a long time, and super amazing!! We certainly don't want a promo to take away from any of that. Send me a DM, and we'll see what we can do to help you out. https://t.co/6NxKsl5RJm Thanks a million! *JoshHenegar"
"Heck, I bet that @TMobileHelp makes it purposely impossible to get the 300$ Promo on a IPhone X :) | @769853 Hey Tony! Happy to figure everything out for you and get you set up on that amazing iPhone X promo! Can I have you DM me @ https://t.co/rYd2PDuSPi *RobFahl"
"@115911 in the middle of copley square in boston do i have to blame my iphone because it does not get good signal..copley square | @622734 Having strong connection is important to me, Charlie. Let's take a closer look to see what's happening. Send us a DM! *RickK"
"@115911 hi, I need help. I switched my plan at 12 pm and my phone is still off! | @769855 Oh no! DM us and let's assist you right away, Tommy. *JamieK"
"hey @115913 you guys have really screwed up my account and if you really are the unique CEO they say, than have your team reach out! i miss the #magentafamily and it was no fault of my own! | @769856 @115913 I truly want to make sure we're always taking great care of you Kayla. Thank you so much for reaching out here and in DM; we'll be responding in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp I need help with a rebate status? | @769857 Thank you for reaching out to T-Mobile today. Can you DM as I am happy to assist you today. *MasonG
"@115911 @TMobileHelp Can we get a tower near Mandan, ND? I'm roaming far as fuck out here | @769858 Hey, Michael! Would love to chat about this more! Send me a DM & I'll see what upgrades are coming that way! *AlexKimbrell https://t.co/GefRnVHVqu"
@116447 https://t.co/j6NrpEwere | @770129 Team @116447 can look into this for you. Please send us a DM with your contact information.
"@115714 what number do I use to call & speak to a representative ? | @770130 Hey, what seems to be the issue? -AL"
I've cursed out sprint like 7 times in three months. If this next call is some bullshit I'm dropping y'all Bitch ass @115714 | @414321 Hey! Your business is important to us. Did you make the call? Were your concerns taken care of? - GS
"I receive a @sprintcare @115714 bill.Since Hurracan Irma and Maria I have an intermitente signal. Not good. Not a happy customer. https://t.co/G7md2qZfJx | @770131 Hey, we do apologize for the inconvenience you have been experiencing. Please send us a Direct Message, so that we can further assist you. When you are there, can you please send me your nearest ZIP code and cross streets. Thank you, for you co-operation. -L.S"
"@sprintcare I have a question | @196883 Hello! We'll be more than happy to further assist you, just let us know. -AG"
Ain't no body got time for that.. @116447  1590 s 4th Ave. 85364 https://t.co/uCMFP0h2wY | @166626 Team @116447 will be looking into this information that you have provided and will be sending this to our networking team to be looked as a potential issue for the area.count.
"I have paid over $12,600 to this company for service and today they look at my account, see their mistakes and tell me they can’t fix it. Lololololllll.@115714 | @769839 I understand the frustration but if you can send a callback number through direct message we can look into this issue for you."
"To add to the places @115911 doesn’t work: the entire city of Denver. | @196131 We certainly want to make sure you are covered, David. Please send us a DM, so we can get some more information from you and lend a hand. *JPL"
"Thanks @115911 for the hour of free WiFi on my flight. #TMobileWingman @Delta | @770282 Awh yeah, so cool to stay connected while in the skies! Safe travels :) #MagentaLove *TanyaFalandysz"
"Is anyone else having issues with little to no signal from @115911 one minute I'm good and seconds later no connectivity. | @770284 Let's get this figured out, send us a DM and we'll take a look at what's going on :) *ChanneyT"
".@115714 my phone doesn’t send texts or calls anymore. Contacted you and my phone is all in order @AppleSupport tried to fix it too. Any ideas? | @770391 Hey! Let us check out what is happening. Please send us a DM to provide you with further assistance, -R.S. https://t.co/rMApsV8PQY"
https://t.co/hJFFsbXUZn Wow! @115714 @sprintcare Really!How Bad Does This Make You Look! | @258150 Millions of customers enjoy the benefits of leasing their phone from Sprint. It offers lots of choice and flexibility (https://t.co/YJw8XpZwn6). We take great pride in being transparent with our customers. Please let us know if we can help you with any questions.
"I honestly have been extremely dissatisfied with @115714 @sprintcare. The internet SUCKS. Back to AT&T I go, I rather deal with data caps then unlimited data that stalls & never works | @173534 Hello, Indoor coverage can vary depending on location and building structure.  Have you reached out to our tech support to do any troubleshooting steps?"
@115714 @sprintcare @116447 I’ve been a customer since 2006. I think it’s time I depart. The way in which you do business now is piss work. I’m extremely disappointed. | @200587 Sorry you feel this way! Team @116447 can look at your account with you. Please send us a DM with your contact information.
I can’t deal with @115714 ✌🏾taking my number with me! | @770393 Not what we like to hear. Please shoot us a quick DM with details and I’ll jump on it. - LP
@sprintcare Just got done talking to Online CSR and was extremely impressed with how helpful they were! Took care of my issue right away! | @770394 Hey Chuck! We're thrilled to know your issue was resolved right away. we hope we can keep doing it better everytime. :) -AC
@115714 you are currently offering better deals to new customers.  Been with you since 2001.  Verizon here we come!! | @770395 @115714 This is not what we like to hear from our customers. Please send us a DM and we'll help. - MP https://t.co/rMApsV8PQY
"@sprintcare Loving my new iPhone X on @115714! Now, when can I finally get a Magic Box in my apartment? Please?! | @770397 Hello! You can use this link in order to verify your eligibility for the Magic Box trough our Sprint Website: https://t.co/L8g9NVS0bV - CE"
"#sprint didn't fix my bill for the BYoD one year free plan, still getting billed $63.73, had to dispute the charge at credit card. | @770680 Hi! Reading this is truly concerning. Allow us to take a look into this. Please send us a Direct Message for further assistance. - AA https://t.co/rMApsV8PQY"
Idk if it’s @115714 or @AppleSupport BUT my phone has been trash. NO videos or photos will load on any app. 🙄🙄 | @770792 Hey! Hope you’re doing well today. Can you please elaborate more on your issue for us? -TR
@115714 your customer service sucks.  do you teach your ppl to be argumentative or is it just the rep? | @770395 This is not the experience we want you to have. What issues are you experiencing with your device? We want to help. JJA
Hello @115911 I'm getting no response | @278370 Thanks for hanging in there! I have responded! https://t.co/zXrDYDCnIa *Bridget Wren
"@115911 I'm a bit frustrated. I tried to sign up for new service and the company you use for credit varification outsources to India. I could barely understand the woman I spoke to my answers were incorrect. Now I have to wait 30 days. Not my fault, I'd like to get this sorted. | @770832 Oh gosh! I am terribly sorry to hear that, Casey. We'd love to set you up with service correctly and we're here to look into this. DM us with more info and we'll assist you. *ValerieP"
"@TMobileHelp It's been 2 weeks already but my rebate status is still stuck at the ""Received"" stage | @353619 Let's take a look at that rebate together and make sure that everything is good to go for you! Please click on my picture to send me a DM and I'll take a look! https://t.co/i0i27Ors9t *AdamJudge"
"Good evening to everyone except for @115911 for having crappy service all day today. | @770836 Aw man! That doesn't sound like fun so I'd love to help out, Ruth! DM us here so we can look into your connection with you. *BlakeT"
"Today for the first time in my life I felt the need to write a complaint about a company. @115911 sent my phone to my old address. Even though they have admitted to making the mistake they refuse to refund me my money. | @770838 Kevin, this is definitely not awesome! Let's take a closer look to find an option that works. Send us a DM here so we can chat!! *KittyG"
"Wow @115714! Can’t get over how “unlimited” my data is!😁 https://t.co/HCDzlIYgzn | @770863 This doesn't look good. Please, give us  the chance to review this. DM us to start. - GS https://t.co/rMApsV8PQY"
"@sprintcare how can my bill not due till Dec 05 yet my phone number is suspended... | @770864 Hi Sam, can you send us a DM with details so that we can look into this issue for you? -MB"
"@127271 For the @115714 LG G6 deal, do you have to keep service for 24mos or can you pay the device off early? | @770865 Thanks for stopping by. Please send us a DM in order to further assist. - JM"
"#Sprint has the worst phone service in history #dontswitch | @770866 Hey! What makes you feel this way? Please, send us a DM to review your concerns. - GS https://t.co/rMApsV8PQY"
@sprintcare  @116447 no one called me like you promised to fix my issue | @639228 We will be reaching out to you shortly.
"@115714 Can someone PLEASE send me the number for Customer Care here in the USA?! | @770868 Hi there, you can contact 888-211-4727 -L.O"
@sprintcare @115714 Your customer service is atrocious! I have never experienced it worst than I have today. I can't get the 4 hours of my time back and now I will be looking to make a change | @770869 We are reaching out in regards to your comment on one of our posts. The sentiments expressed are concerning. Sprint seeks to earn our customers business with transparency at all levels of interactions. We would like to look into your concerns. Please DM us for help. -Daulton
"How you gone charge me $10 to see my own phone bill history? You want me to pay you to see what ive been paying? This company is trasshhhh @115714 | @770870 Hi. Please send us a Direct Message, so that we can further assist you. - JM"
"@115714 I go to store last night to activate my sons iPhone 8 & they got me to get 2 iPhone 7s silly me now my son & husband don't want them & return them in less than 18 hrs never activated/opened & they are charging me $90 restocking fee (for what). https://t.co/lUpWIfuLZp | @770871 A restocking fee of $45 for applicable devices may apply. If the product is returned in its original unopened packaging or has not been activated, no restocking fee will be applied. The devices on the picture are the iPhone 7 you returned? -GB."
@115913 is your guys system network down>? I tried to jump to a new phone online and even called T-mobile Rep. We both couldn't process the order.  We're both getting errors. Also are you guys getting the new Razor phone? 😉 | @770872 @115913 We'd love to help out with your order. Send a DM our way and we'll check this out with you: https://t.co/cuEwtd2epS *DanKing
@115913 stuck in (E) on your network in Dallas. I’m so frustrated with this. Why is this happening!? Customer care hasn’t resolved anything!!! | @530313 @115913 Let's make sure you're getting the best service available. Please DM us the address you're seeing this at: https://t.co/cuEwtd2epS *DanKing
"@TMobileHelp Hi there, I bought a unlocked S7 Edge device with Tmobile. I want to use it with another sim international,  can you please help with sim unlock code? Thanks | @770873 Hey there!  Let's dive in and check this out!  Can you please follow this link for me? - https://t.co/Llbz2sQI37 *JohnKuhn"
Thank you @115911 for resolving my issue! | @766103 You're welcome! Thank you for being part of the #MagentaFamily! *AmberSellers
@115911 why my phone trippin b pops paid the bill | @770874 We can check into this for you to make sure everything is working as it should. Let us know what's going on by sending us a DM. *JPL
@115911 I thought there was no taxes or fees yet my bill summary says other wise SMH | @268219 Let's take a look at this and make sure you're on the tax inclusive plan! Send us a DM so we can assist :) *KittyG
"I will be cancelling my plan with @115911 today ! Your customer service sucks @115913 !! | @771136 @115913 We most definitely don't want to see you go, Tylika. Please DM us what happened. We want to turn this around for you: https://t.co/cuEwtd2epS *DanKing"
@115911 @TMobileHelp Thanks for making it so hard to figure out how to upgrade my iPhone to an X on your site. You keep stopping me from impulse buying something I don't need #frugal | @771137 Let's get you upgraded! DM me and I'll get right to work! https://t.co/ajg0boXCWT *TanyaFalandysz
"@115913 I hope you’re real proud with having your employees screw somebody out of $1300+ 
 #GreatJobGuy 👍🏼 | @771139 @115913 We absolutely want to ensure that you're being charged correctly, Miranda. Please DM us so we can help: https://t.co/cuEwtdjPOs *DanKing"
"@TMobileHelp Hello hello, sending you an S.O.S. via DM. #damselindistress | @771140 Thank you so much for reaching out in DM! You rock and we would happy to help you! Consider us your Knights in #MagentaArmor! We will be reaching out in DM going forward! *JonathanMacInnes"
"@115913 Just had first bad time with Tmobile - random $55 extra charge on bill that was NOT an itemized item. You're on blast - next time my money gets toyed with, I stop being a customer. | @771141 @115913 It's super important to us that your bill is 100% accurate every month. DM us and we'll get to the bottom of this: https://t.co/cuEwtd2epS *DanKing"
"@115913 EVERY TIME I DEAL WITH T-MOBILE ITS A HEADACHE. I’m trying to get my mom an iPad for her birthday I go in the store and because they are out of stock they try to charge me for shipping how is that fair this company constantly wastes my time! It’s always a headache! | @278005 @115913 We want the order process to be a breeze. DM us anytime if we can help out with your order, Amber: https://t.co/cuEwtd2epS *DanKing"
@116447 Why am I again spending 30-45 minutes with your customer service to try to get what I was originally promised? | @771197 Let Team @116447 assist you with this concern.  Please DM us your contact information.
"fuck y’all poor ass service. Shit stay buffering for a good 30 minutes @115714 | @771198 Hi. What is happening? Please, send us a DM to review this situation. - GS https://t.co/rMApsV8PQY"
"After a year of having to get my TMobile bill manually adjusted every month, because it's wrong every month, I'm told the reason it's wrong is b/c reps who made promises to me were wrong. How will they fix their errors? My bill's going up. Is that satisfactory, @115913? | @513493 @115913 We are here to do everything possible to get you taken care of. I will be responding to you via DM in just a moment. Thank you *AlexSemsch"
".@115911 you REALLY need to do a better job of describing that your preowned phone have virtually zero warranty. #igotscrewed #samsungs7 | @269324 Hey Colin, what's going on with your S7?? We're here to help! *KittyG"
@115911 @TMobileHelp these speeds @ dfw airport are embarrassing @106014 https://t.co/tn1B4KI0KB | @771437 DM and let's get this worked out!  https://t.co/ezZMoc7QXB *GraceFranco
"@TMobileHelp is there Tmobile service in streeter, nd? | @771438 I would be happy to check for ya! Send me a quick DM! :) *TreBrewbaker"
"Dude your internet sucks though @115911 | @771440 That's not true! Send us a DM letting us know where the issue is at, so we can make sure you have the best speeds, Monse! *TarynS"
"@TMobileHelp Just switched from Verizon.  The coverage map shows I have service to and from work, but 50% of my hour drive shows no service.  Contacted support and no dice.  Not making a good first impressions :( | @771477 We're here to change that! Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks"
"@sprintcare @116447 How about a range of times? In my view, we are already well beyond ""shortly"". I am trying to plan my evening and tomorrow. It's 6:30 PST now, do you expect they will reach out by 8:00 PST? https://t.co/15dn9sVMD8 | @770129 Team @116447 sent a DM right after that tweet. Please review your DM's. Thanks"
"@sprintcare Any eta on when I can expect to hear from Team @116447 at the contact you asked for? It's been about 4 hours since I started, nearly an hour since I escalated to you with no substantive feedback. | @770129 Hello Barry! Team @116447 will send you a DM shortly."
My iPhone X isn’t charging again. I’m gonna have to exchange it for another one @115911 | @765803 Yikes! I can see that you've DM'd us about this! I'll catch you there! *JoshuaB
"@115911 wtf are y’all on today like every fucking call I️ made today has dropped! Get on y’all fucking shit | @771592 Hey Cam, thanks for letting us know. Send us a DM so we can ensure you're able to communicate flawlessly. *ChanneyT"
@TMobileHelp for the bogo note 8 can I trade in my note 5 and this this deal? | @771594 The Note 8 BOGO is an amazing deal! What's a better gift than a free Note 8 during the holidays? Click my picture to send me a DM and we'll go over how this would look for you! https://t.co/i0i27Ors9t *AdamJudge
"Trying to activate this new phone and @115911 is already the worst customer service I’ve had yet | @771595 Yikes! Not awesome Jake, let's turn this around! Send us a DM so we can help! *KittyG"
@TMobileHelp Having an issue getting into my online account to add more data..plz help | @419977 Hey my friend. Go ahead and send us a DM to better assist you =) *BettyAranda
What’s up with the weak service @115911 | @771596 Send us a DM and let us know exactly what you're experiencing and we'll be able to properly assist :) *ChanneyT
@TMobileHelp I just purchased an LTE enabled smartwatch. How much would it be to get a nano SIM mailed to me and add a data only plan for the watch? | @771597 I can take a look into all off that with you. Send me DM here https://t.co/LCoTGMV7tC. *KennethStone
"I got swindled by @115911 😤 | @771598 Sabrina, what's going on?? We'd never try to deceive you!! *KittyG"
"@115911 makes #Jump returns difficult- it’s a costly process and takes a lot of time to complete, but it shouldn’t. Is there an alternative? | @140116 We're here to help, Andrew and make this process as easy as possible! I'll meet you back in DM where we can keep talking though this. *EmilySchooley"
"@115911 shame 4 telling customers they qualify for BOGO when they don't. $900 mistake=lost customer & family. | @771599 Apologies for the confusion, Lorrie! We'd love to turn this around for you! DM us so we can check out other ways to save! *WhitneyJ"
"All @115911 does is lie and their people in store or on the phone never know what they are talking about! I need to go back to @115725 🤦🏾‍♀️🤦🏾‍♀️ | @680348 Hey, we try to be as transparent as possible. Let's make sure you're getting accurate info, send us a DM and we will assist. *ChanneyT"
@TMobileHelp THE BEST EVER!!!!!... Magenta RULES!!!!💕💕💕 | @499503 Hey Susie thanks for the love and we love you right back! #TeamMagnetaforEver *KennethStone
"@115911 still got my bill alllll the way messed up 😤😤😤 representatives need to speak clearly | @463455 I completely understand, Naisha. I know how important it is for me to have a consistent, accurate bill every month. DM us here so we can look into your account and see what's going on. We're here for ya! *BlakeT"
@TMobileHelp BIG shoutout to *CaseyN who fixed a problem for me that no one else could seem to get to the bottom of for 5 months... IN UNDER 10 MIN FLAT! They deserve my #TMobileTuesdays cape for being the SUPERHERO I needed! | @771749 Thank you for the shoutout! We'll make sure they get the recognition they deserve. <3 *GraceFranco
"Added A 3rd Line @115911 & Yet No free Netflix 🤔.... | @771750 Are all three lines on our T-Mobile One Family plan, Brian? Let's take a look so we can get you what's due! DM us and we'll get started! *WhitneyJ"
"@115911 wow your connection is so horrible even in the city with full bars. It’s pathetic you guys probably have one of the worse signals in America lmao you guys are a joke | @283298 I know you count on us to keep you covered, so please send over a DM, and we'll look into this for you. *JPL"
"@115714 if i sign up for you phone service will you give me a free iphone? | @714160 Hello Nick! Hope everything is well. You can check all of our amazing deals here: https://t.co/0zzgy1hdHv. If you have any other questions, do not hesitate to reply! :D - RC"
@115714 why y’all connection sooooo trash? 🤦🏽‍♀️🤦🏽‍♀️ y’all need to fix this | @771798 Hey there! This really concerns us. Please follow us and send us a DM to help you with this matter.  https://t.co/t98FVGqxwu… - LR
"Yo @115714 DM me them #blackfriday deals. Trynna get a new phone ! | @771799 Hey Frank! Hope everything is well. You can check all of our amazing deals for this Black Friday here: https://t.co/0zzgy1hdHv. If you have any other questions, do not hesitate to reply! :) - RC"
"Almost a week and my phone is still searching @115714 | @466585 That is not good. Please, DM us to continue reviewing this concern. - GS https://t.co/rMApsV8PQY"
"Been on Twitter with Tmobile since 10a😡problem not resolved. What can you do? @139703  @115913. Why would it take all day for you to tell me we can’t help😡 | @768135 @115913 Hey Donna, I appreciate you working with me this evening – I truly want to get this resolved for you, and have responded to our DM’s with an update. I look forward to chatting with you further! *DanielleGibbs"
"@115911 can’t find a way to print a return label for my trade in device. Help ! | @382227 Hey Jay, send us a DM and we can take a look at your options. *ChanneyT"
"Has anyone else experienced like what I would describe as 'striping', where black stripes come in and out of my screen as if the display on my s8+ was trying to 'scan' for OTA tv channels?? @117159 @125607 @1647 @TMobileHelp | @370269 Say what?! Thanks for the heads up, Rusty! Would it be possible to send a DM with a photo so we can take a look at the issue? Thanks in advance! We got your back! ;) *ZachReyes"
@TMobileHelp Your device unlock status page has been down for some time now | @771903 send me a DM and let's get this worked out!  https://t.co/ezZMoc7QXB *GraceFranco
@115911 @TMobileHelp  I am having problems with text messages not sending for up to 45 minutes after I send it. What is wrong. I have a note 3 | @155251 Yikes! Ain't nobody got time for that! ⌚ Send us a DM we can work together on this! https://t.co/Qz0L1xpZB7 *MikePerez
"@TMobileHelp I paid for phones on 11/18/17 and they still have not shipped. They have them in store now but wound cancel order so I can get them from the store. Not A WAY TO TREAT A NEW CUSTOMER. | @152195 Hey Glenn! We appreciate you. <3 I know new orders always keep me on my toes! After I place the order, I want it right at my door. :) Lets turn this around, toss me over a DM. Lets get this taken care of! https://t.co/F1LcvbHvWu *DevynGalligher"
"@115913 Why would T-Mobile send a $930 promo gift card in the mail without a tracking number. I never received mine and your company is telling me that the money is spent!!!! | @771904 @115913 I absolutely want to get to the bottom of this for you, Jimmy. We're here for you; please send a DM our way and we'll dive in. https://t.co/lH0SH5fy2m *MikeRice"
"I currently have been with @115714 about 10 years. Completely UNHAPPY! Horrible service. Thinking of switching to @115911. Thoughts people? #Sprint  #TMobile #BadService | @772097 Hello there! This concerns us and we'd definitely like to take a look into this, please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY"
I think 2 cans and a long piece of string would have a better stronger signal than @115714 | @385631 This is not the kind of feedback we want from our customers! Please follow us and send us a DM to help you with this matter. - LR
"I️ fucking hate @115714 . I️ pay hella fucking money for a shitty ass service. Literally a fucking joke | @772098 Hi! Please, follow us and DM us so that we can further assist you. -IG https://t.co/rMApsV8PQY"
"My phone bill sure did go up wassup with y’all @115714 | @772099 Hey there! We'd like to check your bill. Please, follow us and DM us to further assist you. -IG https://t.co/rMApsV8PQY"
"I hate Sprint. #sprint Trying to log into my Sprint account and it won't let me. Says my username may have expired so I created a new one. Same crap when I try to log in. | @772100 Hello Avery. Allow us to look into this matter for you. Please send us a Direct Message, so that we can further assist you. -OM"
"@115714 Been a customer for 18 years, but after being lied to, hung up on, redirected then finally told deals only benefited new customers instead of loyal customers we're ready to switch to either @115725 @ATT @115911 https://t.co/c57KNDzihT | @772103 Please follow us so we can further assist you. -FG"
@115714 I just spent 2.5 hours on the phone with your CS and it was the worst experience ever. Still couldn't  resolve my issue. Need to switch to @115725 | @772104 Omg! We would hate to lose you. Please send us a DM with your issues so we can assist from here. At Sprint we care! -KY
"@115911 Why can't I send pictures to people who have androids? | @425387 Hey Brittany! Let's see what's going on, can you send us a DM :) *ChanneyT"
"@115911 curious about this coverage map. I’m currently in Portland with hardly any service... https://t.co/cBjdfSlonN | @675963 Let's take a closer look to see what's happening there, Adam. Send us a DM! We're here for you. *RickK"
"This crap is always happening around the same time 10pm... @115913 @115911 @TMobileHelp 👎🏽😡 https://t.co/YmrMH5U1V9 | @412334 @115913 That is not what we want to see for you. Shoot me a DM, and we can take a look. *ZachRicketts"
"@115911 You cut my phone service after I couldn’t pay my balance (August 15) I just received a bill for an unpaid balance of $521.53. I had unlimited EVERYTHING but rarely made a call or used my data. So am I supposed to pay for services I never received. This is pure robbery... https://t.co/YkHZc3tPps | @772254 We want to make sure your charges are accurate, so let's look this over together. Send us a DM. *JPL"
"@TMobileHelp I have unlocked my note 8 using the unlock app and took it to verizon but it doesn't register the verizon sim. I called the T-mobile customer service two times and they assured me that my phone is indeed unlocked. My IMEI: __credit_card__ | @269898 Hey there, I would be happy to look into your Note 8 to make sure that everything looks okay with the unlock on our end. Send me a DM here: https://t.co/J6BRlk7L5s. :) *LaurenWalker"
WTH @115911 @TMobileHelp I’ve had no service since this afternoon. | @772255 Whoa - no service is no good! Let's get this checked out ASAP! Send me a DM & I'll take a closer look! *AlexKimbrell https://t.co/GefRnVHVqu
"@136958 I'm tired of complaining abt @115911 @TMobileHelp lack of service in my home. I mean NO SERVICE WHEN I GET 2 MY AREA. Had 2 call cust today. Will make formal complaint tomorrow. | @673316 Yikes, we want you to be able to use your phone at home of all places!! DM me, I'm sure I can fix this! https://t.co/JPRc1xZFQs *LolaChu"
Hey @115911 @TMobileHelp O have questions abt ur Bogo deal. Kindly reply back in DM | @772257 Hey friend! I would be happy to reach out to you and talk about those sweet deals! I am sending you a DM now! Let's get you hooked up with some  #MagentaMagic *ChelseaMischek
"@TMobileHelp I guess customer support is not a top priority for T Mobile | @152195 I appreciate your patience, I've responded to your DM now. :) See you soon! *KyleVesely"
"Hey, @TMobileHelp - ""International Calling"" got added to a line on my account without my knowledge. Can you help me with how that got added? | @772296 Hey Sagar, I would be happy to look into that for you! Send me a DM here: https://t.co/QIHNBDHoV8. *LaurenWalker"
@TMobileHelp @115911  I really need help this is my 5th time reaching out in a week over a phone that was delivered 100% but isn’t showing | @420041 I'd love to look into this for you. Follow this link. https://t.co/PTcXoerhEH *FeliciaPorter
"@TMobileHelp sent a dm about my Apple Watch order on hold now? Why is it it on hold | @177567 We got your message, let's move on over to DM. Thanks! *JoylynnD"
"@115913 Hey John, your vision for T-Mobile is awesome and I true enjoy handing over my cash every month to pay bill for the past 13years. However a computer system glitch has Suspended our business account. Please Help??? | @772298 @115913 Help is here, Hasan. Please DM us so we can check this out and help: https://t.co/cuEwtd2epS *DanKing"
"@115714 if you didn’t already know, but I’m sure you did....YOU HAVE THE WORST CUSTOMER SERVICE EVER LIKE EVER !!!  And I literally switched over to you 3 days ago ... I’m extremely disappointed and dissatisfied 😡 #chaosatitsfinest | @772304 Hi, Kai. This is definitely not how we want our customers to feel. Please send us a DM so we can help you. -DC https://t.co/rMApsV8PQY"
I’m not receiving text messages yet again fuck you @115714 | @772305 That's not what we like to read! Please send us a DM to further assist. - DB
Next month I’m going with @115911 fuck @115714 | @772306 Hi there! What's wrong? Could please let us know? We want to help. DM us. -IG https://t.co/rMApsV8PQY
"It's time to switch phone services to @ATT or @115714 , @115725 is absolutely trash! 🚮🚮 | @772307 Hello there! We'll be glad to have you join the Sprint family. You can check our amazing deals here: https://t.co/0zzgy1hdHv. If you have any questions, do not hesitate to reach out. We're always happy to assist! :D - RC"
"@115911 I have 4 lines for 160 deal. How would deicing two of those line to the 25 dollar talk and text effect that? | @191396 Hey Jeremy, can you send us a DM so we can better assist you with what is the best value for you :) *ChanneyT"
"Surprise! @115911 decided to change my number without telling me! | @772387 Hey, Srinivasan! Are you in the middle of porting?! Send us a DM, we'd be happy to assist! *KellenF"
"@115911 why don't we have service in San Antonio Texas!!! | @772389 Having strong connection is important to me, Jenn. Let's take a closer look to see what's happening. Send us a DM! *RickK"
"@115714 Your website is broken. I can't even get the page to stop cycling between being signed in and not signed in. It loads, then reloads, and reloads... | @772506 Hey! Allow us to take a better look into this. Please send us a DM to further assist. - DB"
I really think we should just reduce our research and go to another company .. This has been by far the worst experience ever with these phones. And company. @115911 hasn't helped just giving run around. I will make sure I tell everyone about this. https://t.co/majRaUgExG | @772508 Let's make sure that the love is restored! Send us a DM and we can take a look into this for you. Thank you! *TarynS
"@TMobileHelp I sent a DM. TY | @755550 I see your DM and I am on the way, Sam! https://t.co/DMr1doG7OR *JulissaBadillo"
"Okay @115911, here's the deal.  I need a new phone...bad!  So, on black Friday,  when you offer your BOGO phones, SOMEONE out there is gonna buy one and take the other one.   Can you just save that one for me?  Great. Thanks.  (Let's call it a 14 year loyalty perk) Deal? | @265885 Hey Susan, I'll meet you back in our DM! *JelisaAbregano"
@TMobileHelp I have a question about a promotion...sent you a DM | @287605 Thank you so much for that DM! I would love to help you with the promotion. I'm checking out your eligibility now so it will be just a few moments and I'll be right back to you. Thank you! *TylerRoquemore
"Hey @115911 - service stopped working. Can’t reach you online without a working #. Catch22. Waited 10+ mins for support. How do I get my iPad data working again? | @772601 Hey, Eric! I totally understand the importance of on-demand data! Don't fret, we're here for you! Send us a DM, and we'll assist! *KellenF"
"@115911 
and switch I will tweet as long as I'm stuck with you guys. Because just like you I should of gotten what I asked. | @772508 We want to help you! 
:) *BialyQuinonez"
"my first phone was a sprint sanyo. that thing was cute af. had a mean thirty second tetris demo and a baby blue home screen that would make steve jobs' eyes bleed. a lot's changed since those days but one thing hasn't. SPRINT SERVICE IS STILL SLOW AF GET IT TOGETHER @115714 | @772624 Hey there! We would like to review this for you. Please, send us a Direct Message. -CL https://t.co/rMApsV8PQY"
Getting a @115714 worse decision ever | @772625 Hello Zeke! This is concerning. What does make you feel this way? -CL
"@TMobileHelp @115911 I'm hoping we get the ZTE Axon M
@261409 can we get some love with the ZTE Axon M???¿¿¿ | @735243 More than happy to hook you up with a new phone, DM for details! https://t.co/JPRc1xZFQs *LolaChu"
"@TMobileHelp Every time we upgrade or have to return a phone it's not received. Oh and still no EIP on our https://t.co/ctwDMObvjN I can't do this anymore. So over this company.  I could just cry after seeing my bill once again. | @772680 We don't want any bill shock! I'm a billing expert, and I'd love to dig into this further! Could I have you shoot me a DM? We can dig in from there! :) https://t.co/c8WLj2ujg3 *JustinPhillips"
"Always check your @115911 Bill. I just noticed it appears I am paying my bills mid-cycle, which is fine. But I got a final bill that I am being told seems to be for the same cycle as my previous bill. Is it just me or is it just confusing how they do bill? | @413629 We're here to answer any questions you've got about billing. :) I see your DM and I'll be getting back to you in a minute! https://t.co/5WTbYMDfLD *JordanNeuhauser"
Big shout out to @TMobileHelp for working out a complicated issue with my device tonight! | @419977 Hey there Scott! Thanks very much for your kind words! *PrakashP
Unable to send pictures from iPhone to Android via text right now. Really hurting very important work. Is it a @115714 @sprintcare issue?? 😡 | @772803 Hey there. We would be happy to look into this. Please send us a DM. -  CF
"@TMobileHelp please help | @772920 Hey there! Fear not, help is here! #MagentaFairyGodMother at your service! 😎 Shoot me a DM & I can certainly help you! https://t.co/c09vKrd5yq *AshaBegum"
So we can’t use the internet or send messages while talking on the phone & you guys don’t see a problem with that @115714 ? I’m switching to @115725 or @115911 because wtf | @761164 This can be done if your device has calling PLUS enabled on it. -KY
"@230195 is this covered under warranty? https://t.co/Vbhl6H5ZRo | @451870 Hi there, Thomas! That doesn't look good my friend! Send me a DM and I can help make it look good again. *FaisselD"
"@TMobileHelp I'm unable to login to my.t-mobile because your captcha isn't working. Been like this for over a week, help! | @773111 Hey there Julie! Are you able to send me a DM so that we can discuss this!

You can follow the link below to meet me there! #GotYourBack

 https://t.co/xKtJVNqc2V *PrakashP"
"@115911 I was with you guys but no longer am and when I went to use your phone with a SIM card was told MY PHONE was reported lost or stolen what do I do now because it’s my phone and I never reported anything? | @773112 Oh, wow! Let's make sure we get this straightened out ASAP, Anissa. Please send us a DM with the device's IMEI and we can take a look. *TarynS"
"I just got #TMobiled @115913! What’s up with #TeamMagenta?! Can’t seem to get anything right. For weeks, we’ve been back and forth with your team and executive team and yah, still one problem after another. https://t.co/8XX4qdEmxe | @205484 @115913 We want to turn this around for you. Let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"Dear @115911 I’m not happy with you...my service has been super horrible... y’all said y’all was working on my tower but you made is worse!! | @773118 Oh gosh! We definitely want to make sure you are connected, Tiffany. DM us here with more info and we'll check this out ASAP. *ValerieP"
"@117543 Camp Verde, AZ once again has 5 signal bars LTE and no data. Same thing I reported 5 months ago. | @773119 @117543 I would love to get some details from you about this. I want you to be able to access your data here! Let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"@117543 Camp Verde, AZ once again has 5 signal bars LTE and no data. Same thing I reported 5 months ago. | @773119 We would love the opportunity to review the area with you, as well as provide you any updates. It's important to my team & I that you're enjoying your services. If you'd like to chat, kindly send a DM our way. https://t.co/EdLkYIwYhX *MariahDaigle"
"@115911 Is A Damn Joke. Three People And Three Different Policies. No One Can Tell Me How To Fix My Issue.  No One Has A Straight Answer.. | @773120 Hey, Kene Boy! I totally understand the value of accurate info! Send us a DM, and we'll be sure to rectify the issue! *KellenF"
"@TMobileHelp you guys are as slow as your 4g,why can't you just answer my very easy q. | @155252 Hi Amir! Our apologies for the wait. We do our best to reply to all of our customers' messages in the order we receive them. Thank you for being so patient. *AshHebron"
"@115911 Guys! Do you expect ppl to be able to exchange recently purchased defective phones? Spent an hour on the phone, and somehow now feel convinced that you sending me the defective phone is somehow my fault. Nice job! | @773121 Definitely don't want you feeling that way, Bek. Do you mind meeting me in DM so we can see what we can do? https://t.co/DMr1doG7OR I'd appreciate it. *JulissaBadillo"
YA LOOKING WILD FUNNY IN THE LIGHT ! @115911 BOUTTA HIT UP @ATT TBVH | @374498 Hey there! Thanks for reaching out! I see that you sent some DMs! I will respond to those now! I've got your back tonight! *ChrisTarbox
"@115913 hi John it is now fair that I can not get the buy one get one free Samsung note 8 because I have been with tmobile for 14 years and have the old plan. | @773122 @115913 First off, thank you for your long time loyalty! Let's look at what options we have available to get you into that Note 8. Please send a DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"Just switched to @115911 and it STINKKKKKSSS | @773123 Whoa Angela, what's going on?! We're here to turn this around for you, send us a DM! *KittyG"
"ur ruining my life @115911 https://t.co/Tn5lBMaZbV | @459396 Hey, we've got the highest data threshold of all the carriers so I would think the opposite! If you're using more than 50 GB in a bill cycle, we recommend connecting to wifi when it's possible or looking into getting an internet service provider. *ChanneyT"
"We need to have a talk @115714 | @186412 Hey! Hope you’re doing well today. How can I help? Please send us a Direct Message, so that we can further assist you. -CS"
"@sprintcare data fucking up again | @773502 Hi there, thank you for reaching out to us. Please send me a Direct Message, so that I can further assist you. -MC"
@115714 @117159 Text messaging has become unreliable... I just received a text 30 mins ago that was sent last night. Is this a network issue or a phone issue? Sometimes messages send/receive on schedule. There's no discernable pattern. | @343337 We don't want you to have problems. Please send us a Private Message to further assist you with this matter. -AG https://t.co/rMApsV8PQY
@115911 Please how can i fix my Samsung Galaxy Note 2(SGH-T889)? | @773925 What seems to be the problem? Let us know the details in a DM and we'll see what we can find out. *KaeW
@115911 I didn’t @239217 everyone else on my plan did #TMobileTuesdays | @773926 We can check it out for you! Send us a DM so we can have a look! *ElleA
@115913 has T-Mobile added a streaming service for #streaming #live #video yet? | @601529 @115913 We're always adding new providers to BingeOn! Stay up to date with the latest by bookmarking this link https://t.co/aU3IBLecJI *RachaelTansey
@115714 looks like your new policy is to hang up on customers you don’t want to help. #sprintsnewpolicy #I-1302627152 | @774114 Sounds like something we need to look into. Tell me what's going on and I can help you. - RR
"@TMobileHelp Hello, I don't know if the area has been serviced yet post-Hurricane Maria, but I'm having service issues at work (spotty to non-existant coverage at times). The address is 699 Industrial Ave., Isabela, PR 00662. Thanks! | @251391 Thank you for this Miguel! We always want you to be connected and we're thrilled you made it through Maria! Let's check out the area, can you please send us a DM? :) https://t.co/vv9JsrbUOZ *AbigailRoach"
"@TMobileHelp @Ask_Spectrum y’all are both trash, idk why we pay so much for y’all | @138378 Ouch Thomas! Let's turn that trash into treasure! Can you please send us a DM telling us what is going on? https://t.co/vv9JsrbUOZ *AbigailRoach"
"Hi @TMobileHelp! Referred my friend to TMo. They told her in store that I could get the referral credit as soon as she got home, within 24 hours or something? No luck. Can you assist? | @115892 Hey, Bryce! We definitely want you to get that referral credit! Shoot me a DM, so we can chat! https://t.co/s9b5I4qxPp *JamiePitcher"
@115911 @TMobileHelp You shd close your pathetic and horrible social media customer support on FB and Twitter..trying to unlock my iPhone from last 2 weeks and meeting all criteria but Your Support is now saying I don’t even have an IPhone which I bought from You 2 years back | @774115 Oh goodness! We don't want to leave our customers behind! Can you please send us a DM so T-Force can get on the case for you? Thank you! :) https://t.co/vv9JsrbUOZ *AbigailRoach
"@115911 this is bullshit

I sent it back within 10 days.

IF you aren’t going to close the eip then I want my phone back https://t.co/XXiH32zS95 | @774116 Hey Joe! I just replied to your DM, thanks for hanging in there! :) *AbigailRoach"
"After 10 years with another provider, signed a new business account for 13 devices. 13 devices!!!!  Nothing but a headache. Order screwups. Incompetent account exec. 30 days...still waiting for 6 devices. Horrible. You don't need to keep customers?? @115911 | @774258 Ouch! That's not how we do business! We know how important communication is for our business customers and we want to get this turned around! Dm us so we can take a closer look! *ElleA"
"@144529 #TMobileTuesdays $5 movie ticket promo code is not applying at checkout. Error message reads ""only one promo code per order can be applied"". I have no other promo codes activated as I can see. This is for Friday November 24th. Thank you. cc: @115911 @115913 | @774259 @115913 We want to make sure your Tuesday gift goes smoothly. We can definitely lend a hand so send a DM my way and we'll get this straightened out. https://t.co/plE6XCdHhz *CharlesOpacki"
@115911 I want to come home to T-Mobile but I don't think I can | @492989 You can always come back home! What's stopping you? Send us a DM so we can get you back where you belong 💓 *ElleA
"@TMobileHelp how long would it take to get a replacement phone shipped out to me? Just dropped mine and it's cracked up now.. | @591168 Yikes! No fear, T-Force is here! Send us over a DM! https://t.co/9RTnmWVDJe *SamanthaSylvester"
@TMobileHelp tmobile down in the Tampa Bay area? | @774394 I see you Magenta Bat Signal and I am here to help!  Meet me here and lets talk https://t.co/qqiiYhZxdI *SamanthaCassidy
"@TMobileHelp trouble with your mobile site https://t.co/f5fVeDnQVu | @771903 Hey, Alexander. Please shoot me a DM and I'll definitely look into this immediately :) https://t.co/oNgSAZYqFR *JawedK"
"@115714 If you don't want my money, just say so. Don't make me fight with your broken website every month to pay you. | @774627 We are so sorry for the trouble. Let's look into it, send us a DM. -GB."
"@sprintcare Here we are another month down the road and my service still sucks I last talked to you on Nov 6 yet its still bad | @774628 Thanks for stopping by. Please send us a Direct Message, so that we can further assist you. - JM"
@115714 Great LTE speeds this morning 😡 https://t.co/IFsuD7PC0a | @492645 Oh no! Please let us know since when are this happening? -JM
@115714 slowing down my service just because my bill is almost due won't make me pay it any sooner I'm still going to wait until the last minute. Thank you. https://t.co/kNPGXDKYmu | @774633 (2/2) What seems to be the issue? - WR
@115714 slowing down my service just because my bill is almost due won't make me pay it any sooner I'm still going to wait until the last minute. Thank you. https://t.co/kNPGXDKYmu | @774633 (1/2) Hello there! That's definitely not the kind of feedback we want to hear. - WR
@TMobileHelp I can’t get T-Mobile Tuesday’s verification text via the DIGITS app.  Could you let the DIGITS dev team know please? Thanks | @134011 Oh no!! We need you getting all the thankings!! Shoot us a DM so we can make sure we have got you 100% covered! https://t.co/RaTDVzOYlM *DJConstable
Well that sucks. My @115911 #TMobileTuesday app keeps dying. Never had this issue before. Guess I can't #GetThanked this week. https://t.co/MwxA6wxpgL | @774634 Hmmm... That's weird. Try closing out the app and restarting your device Adam. If that doesn't work send us a DM. *KaeW
"Dear @TMobileHelp / @429805 anyway you can make sure the data / phone connections work between Andrew & South Station, Boston ?  #redline Calls always drop. 👹📱 | @774635 We would like to look more in-depth at your location, click on the link to send me a DM:  https://t.co/E37bpdWEut *StephanieTowers"
"@TMobileHelp  I can't access my free magazine subscription | @586396 Hi there, buddy! I understand how important it is to get what is yours. Send me a DM and I will be happy to help you get just that. *FaisselD"
I hate poor customer service. If you say I will call you back call back. this has happened 3 times. I have always given props to Tmobile's customer service not this time. All I want is the call back I have been promised @115913 @115911 | @774636 @115913 Keeping our commitments to you is of the utmost importance so that you can truly feel valued as a customer. DM me and I'll be happy to make sure your concerns are being addressed properly. https://t.co/plE6XCdHhz *CharlesOpacki
"@115913 and just so you know we'll probably be leaving T-Mobile by the end of the month | @757660 @115913 We don't want to see you leave and we are here to find the best possible deal for you. Let's talk about the options, send me a DM https://t.co/PbJEgtqanO *JeromyBingham"
hello I have a question about the samsung bogo offer and my account. can you help? @TMobileHelp | @774867 I've responded to your DM! Please meet me back there. https://t.co/wnPk0Kpe5r *BrittanyJones
"@115911 I love but you slacking. Service is getting worse and worse. | @774868 Lets check this out Angel, DM us so we can turn this around! *MelJ"
"@115911 I know there is a lot of work been done in #PuertoRico after #HuricaneMaria , but we've been having poor connections lately | @774869 Lets take a look and make sure you're getting the best Luis, DM us *MelJ"
"Put order for S8 Active on 11/17 w/ expect ship 11/20 w/ express shipping. No shipping email yet and can't check order status w/o T-MO ID with new sim as current S7 Active is not unlocked and # not ported. Any chance @TMobileHelp can help me out? | @282278 We know you need your device ASAP, meet us in DM for clarity: https://t.co/AsNixOq0xa *SekiaSmith"
"@sprintcare hit me up I need to talk to y’all | @774946 Hey there! We would be more than happy. Please send us a DM, so we can further assist you. - LP"
"Will @115714 have a discount on the iphone 8 on black friday?🤔🤔 | @461451 Hi there, thanks for querying! All the offers on iPhone 8 is on https://t.co/0qT1rLBLtN and you can also have a word with the Telesales team. There is no Offer on any particular day. - LP"
"@115714 when do you guys plan on improving your internet signal in south Florida? Cause at this point I’m burning money by paying for my monthly bill since my internet is as shitty as it gets.. | @774948 Thanks for stopping by. Please send us a Direct Message, so that we can further assist you. - JM"
"I’m so tired of @115911 y’all are a trash ass company with trash ass service https://t.co/hEiNqe2iwL | @775196 Uh... why? I'm sure we can turn that around for you, DM us. *JoanO"
@115913 thank you for the free gifts up until these last 3 to 4 weeks it's problem after problem redeeming them and no help I am uninstalling it was nice while it worked | @586396 @115913 Hey! I'm sad to hear this news and would love to continue working with you in DM regarding your T-Mobile Tuesdays gift. Meet me back there. Thank you! *AlissaFast
"hey @115714, don't send me an email claiming my bill is ready if that bill is not actually available. it benefits no one. | @600832 Hey there! Can you elaborate a little bit more on this? Send me a DM so that I can further assist you. -ND"
"@115714 fuck your service you some trash | @775478 We'd like to look into it. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@115714 so with the iphone forever plan if my screen is cracked can i still upgrade to a newer iphone? | @775479 Hello there. You would need to return the device in good working condition or pay a device damage fee, which you can verify by visiting a nearby store using: https://t.co/X1DpDgk1EU . - JF"
"@115714 @sprintcare Why always the good offers and discounts are for the new customers? | @775480 There's are deals and promotions that current customer can get advantage of. Just take a look at https://t.co/dwtDgGbWzU, Or feel free to get in contact with our Telesales Department at the following number: 800-777-4681. - JA"
@ATT @117735 - And now you guys are doing same. You asked me to describe the issue and nobody gives a shit about it. @115725 @115911 @106759 @115714 - Can you help to get me out of this stupid situation? https://t.co/8nMbpZ0YN9 | @775481 Hey there! We'd love to see you as part of our family. Check our great offers in this link: https://t.co/dwtDgGbWzU . - EG
@136958 @115911 @TMobileHelp ran a speed test in my home about 10 minutes ago. Here are the results. Service so bad everything timed out. 😩😐😒😕 https://t.co/Tx1pA3yItc | @673316 We have to find out what is going on so we can get you up and running again! Send me a DM so I can help get you some answers! https://t.co/yZ5k0mtFsX *SonjaKett
"Seriously over @115911  bull shit... | @775482 What's going on, Lindsey? *JamieK"
"I live in a rural part of VT and I have @115911 
We have @ATT towers 
T-Mobile pays $ to use the towers but I was told yesterday by an ATT supervisor they were PURPOSELY  kicking Tmob users off, but “couldn’t discuss it w me.” Dangerous problem. WTF? | @775484 Hey Neko! A seamless service experience is super important and we aim to deliver every time! DM us with account details so that we can take a closer look at this. *WhitneyJ"
“Greatest wireless company “ canni even get service in the store ya fanny @115913 https://t.co/VepL7XMHYw | @775485 @115913 Hey Chris! I want you to have the best service available and would love to check out this location. Send me a DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast
"@115911 I can't win with y'all man | @589684 What's the matter, Mr. Magic? DM us, let's chat about it! *WhitneyJ"
"Hey @115911 I'm planning to buy a prepaid SIM card for my Huawei 4G Mobile hotspot.
https://t.co/WzaTmBtCSs
Could you confirm, if the USA frequencies will work the Huawei E5377T model, will I be able to tether the internet with the 10GB data plan?
https://t.co/9uiU1Q4Tyi | @775486 Hi There! Are you on an international plan? I want to make sure we get all the details so we can give you the right information. Shoot us a DM so we can take a closer look. *WhitneyJ"
"@TMobileHelp is there a service outage in NYC? | @775773 Yikes, Glenn! We can't have you having service issues! Shoot me a DM, so we can chat! https://t.co/s9b5I4qxPp *JamiePitcher"
I'm hoping that the issue with not having service from @115911 @TMobileHelp gets resolved soon. Not having service is annoying! | @775774 Definitely here to help you out with this one! DM me so I can get you the service you are looking for! https://t.co/W3cyuk6dh9 *DebiChavarria
I absolutely love @115911 but I felt like I was taken advantage of and was misinformed when my boyfriend and I switched to them from our parents' plans. *sighs* 😞@TMobileHelp | @775785 Oh no :(  That's definitely not how we want you to feel especially for taking time to join #TeamMagenta!  Shoot me a DM and let's talk about what's bothers you and your boyfriend! *KimWilliams
"@TMobileHelp Activated an offer prematurely..can I get it reset? | @775786 Which offer, Yvette? Meet me in a DM and I can give you a hand. https://t.co/wnPk0Kpe5r *BrittanyJones"
@115911 how is it possible to have no service for a 3 to 4 mile stretch on a major interstate with the technology we have today? Riddle me this | @775787 Let us know the interstate you're referring to in a DM Scott. *KaeW
"@115913 hi Jonh from Puerto Rico. I have a problem in tmobile pr and i dknt know what to do. Im tired to explain the situation and sendind letters trying to explain and nothing. Need help!! | @775789 @115913 Hi! I'm here for you and would love to help, Tommy. Please send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp I am SO FRUSTRATED with t-mo support. Everything on my account is disabled and forces me to call in, then I get people who don't know what to to do, transfer me around, lie and say it will take 24 hours to get me off the phone. T-mo app is broken, tired of calling | @249005 Oh no! That is not the experience you should be having! :( Send me a DM and we can get you a #MagentaResolution! https://t.co/Mc0PtWxV6a *JoslynLajoie"
@TMobileHelp only wants written correspondence??? you're a telecommunications company!!!! >:[ | @775790 Uh-oh let's talk about that! Shoot me a DM https://t.co/oJwi530Mfi *KiaWashington
"Spreading the word....

and I'm a @115911 user in Kansas City.  Have been repeatedly unable to place calls the last couple days, incoming calls never ring and sometimes don't even go to VM https://t.co/i98799xoVE | @775791 We don't want this, Dax! Please DM us so we can take a closer look. We want to address your concerns ASAP! *WhitneyJ"
"@115911 I brought T-Mobile Note 8 from https://t.co/bvxp50BH3S for full price. I would like to unlock my note. Tmobile or samsung customer care none helped. | @775792 Hey, Naresh! Are you having a technical issue?! *KellenF"
Anyone else having problems with their @115911 service ? Only have bars no LTE or 4G ????? | @775793 Hey Desiree. Let's make sure we can keep you connected. Send us a DM and we'll check it out *ErikS
@TMobileHelp @4755  the promo for bon appetit doesn't appear to work | @775794 Hey! Thanks for reaching out. We want to make sure you can get your #TMobileTuesday offers. Please meet me in DM.  https://t.co/le8uaMHAU8 *GeorginaRueda
"@115714 y’all really have horrible customer service in store and the ones on the phone act slow I’m going to @115911 ✌🏾 | @774946 Hello Antwine, we hate to hear you wanting to leave the sprint family. Is there something we can do to change your mind?"
"@sprintcare Lily in customer care WILL NOT TRANSFER MW TO TECH SUPPORT. LOUSY SERVICE | @775880 Hello Carol, we apologize for the inconvenience you having with our customer services. But how can I help you today?"
"@sprintcare @115714 has the worst customer service. They don't want to help they want to direct you somewhere else. 🖕🏽 | @775881 Hello Ayana, we apologize for that ma'am. How may we help you today?"
"@sprintcare My phone has said No Service all morning. I’ve turned it on and off and it’s been like that since 5 am | @775882 Let us look into it. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@sprintcare : speaking to a live rep. is nearly impossible and then when you get one on the line , they are not helpful at all. | @775883 Please shoot me a DM, so I can assist you further. - LP"
@115913 I’ll pay my balance once my iPhone is unlocked. I was happy with t-mobile until that occurred. | @776079 @115913 Hey! We'd love to look into your options for unlocking your device. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 Your TMobile Tuesday's code for Atom movie tickets is invalid. Disappointed. | @776080 Lets see whats going on Gaurav, DM us! *MelJ"
@TMobileHelp @115911 @136958 for some reason I can't DM these screenshots. As you see these are the towers I'm suppose to be connected (1/2) | @673316 Doesn't look like anything is coming through here either. I'll meet you back in DM! *SonjaKett
@TMobileHelp I'm not able to sign in to T-moible Tuesdays I have an iPhone 7 Plus 128 GB every time I try to use the app I get the pink wheel. Please help | @355269 We aren't about to let you miss those T-Mobile Tuesday goodies! Drop us a DM and we will get you set up! *KatherynA
"@115911 in order to speak to an agent
I need to pay a “ support fee” 
Not too supportive of TMobile | @304762 Shouldn't need to! Send us a DM here on Twitter and we'll be happy to chat *ErikS"
"@TMobileHelp I would like to use the POIP for my lease that’s ending | @174567 Absolutely! I know with the holidays coming, it is important not to have anything extra coming on your bill if it can be avoided. DM me and I will work on that with you. https://t.co/jUueWiMypn *AmandaCross"
So yesterday I tried to get the BOGO offer with @115911 . Went through 3 CS. Finally the last one understood what I want and put me on hold to get my order. Minutes later a 4th CS picked up asking me.. 'How can I help you?' He had no clue what happened? Can @TMobileHelp  help? | @776082 I'd love to help you out today. Follow this link. https://t.co/PTcXoerhEH *FeliciaPorter
@115911 who can I speak to about not paying their employees properly. I was robbed of my hrs and commission before quiting | @776083 Hi Bryan! Let's get you to message us with details so we can assist. *WhitneyJ
@115714 you have been the worst type of company. No one in your company can fix anything and each department just pushes the blame off on another department. #worstcompany | @776409 What type of issues are you currently having? Please elaborate more for better assistance. -PC
"So someone stole my identity and opened accounts at various places. Kudos to @149880, @115725, and @233595 for handling it quickly & over the phone. 
Shame on @sprintcare for not even having someone to talk to in fraud. @sprintcare think you can have someone give me a call? | @776410 Hi there. Please send us a Direct Message, so that we can further assist you. - JM"
@116447 Zip 85350 Dec 16th Big event #TameleFestival thousands of people attend event. @115714 is deficient now imagine that day. What can be done? | @166626 Team @116447 will be looking into this information that you have provided and will be sending this to our networking team to be researched.
Hey @sprintcare you suck and I’m about to see what @115725 is talking about. https://t.co/CIl0EbrB4M | @619919 Hello there! We hate to hear that you feel this way about Sprint. We would hate to see you leave and pay more money with a less reliable carrier. Please DM us so we can look into any issues or concerns may have and get them resolved for you. -Daulton
"Hey @115714, here’s a fun fact: there’s a whole state between Idaho and Nebraska. Might want to put some cell towers there. | @776412 Hey, are you experiencing service issues? Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
Nothing pisses me off more than paying for a phone that never has service. Over @115714 😡 | @776413 (2/2) What issues are you currently having? Is there anything we can do for you? - WR
Nothing pisses me off more than paying for a phone that never has service. Over @115714 😡 | @776413 (1/2) Hi there! Thanks for bringing this to our attention. We would love to look into that for you. - WR
Only been with @115714 for 6months and having problems back to back | @776414 Hello I am sorry to hear this what trouble are you having? -FR
"Switching is good, right? Bye @115911 @115913 it has been an amazing 12 years, but it’s time to switch. | @776415 @115913 Hey Sara! I'd be sad to see you go. 12 years is amazing and I'd love to work with you to turn this around. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 So is the free Panda bowl gift not working? Stayed in the screen for 5 mins and got nothing. | @776416 Hey, Obadiah! Sounds like you saw the timer that was supposed to shown in store! Send us a DM so we can get you fixed up! *ElleA"
"@115911  having no LTE in Louisville this morning can you guys check on this? Zipcode 40206 | @776417 Happy to check on this, Joseph. DM us so we can take a closer look. *JoanO"
@115911 when I get my new IPhone X do I replace the sim with the one in my old phone? | @141452 Great question! Send us a DM so we can go over details with you! *ElleA
"@TMobileHelp I claimed the $5 Atom movie in the T-Mobile Tues App, but then bought a ticket for the WRONG theater! I canceled the order, but am I able to use the code again for the right theater this time? | @730045 Hey I'm here for you! shoot me a DM Let's talk https://t.co/BMDMqsRi3P *DebKlajbor"
"@TMobileHelp I just replaced my Samsung Galaxy 7 Edge with a Note 8 and I added device protection. I wanted to add ""JUMP"" to this plan, but I wasn't able to do so. Is this an option for Samsung devices as it is on iPhone? | @776418 We certainly want to make sure you do have the correct protection on your new device! Send me a DM and we'll check it out! https://t.co/eNOMRUc3s7 *Shannon Pelletier"
Don’t trust @TMobileHelp @115911 . They steal your phones you send back for returns | @776419 Hey Chris! Stealing is not the T-Mobile way! Let's see what happened and investigate for you! Please send us a DM! :) https://t.co/vv9JsrbUOZ *AbigailRoach
@115913 disappointed with ur n/w speed.More ppl in n/w 'cause of u but tower bandwith not keeping up. Plz boost tower speeds | @432126 @115913 Hi! I want you to have the fastest speeds available and would love to work with you toward a solution. Send me a DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp hi 
can you tell me where this jacket from the Justin T-Mobile 'Friends' advert is from?
you'd be a real help if you can
thanks xo https://t.co/RxQkPoDrJs | @389797 Hey there! We really appreciate your interest in this, I think it's a sweet jacket too! I love those, I have a few green ones! We sadly don't have any information on where it came from, but I'm sure you can find many online! :D *AbigailRoach"
@115913 on how to go about getting the iPhone 8 | @776079 @115913 Hey! We've got your DM and will be replying shortly. Thank you! *AlissaFast
"Hey @115911 @TMobileHelp your customer service people should probably not hang up on customers when they express frustration with the help they are getting. Just saying. | @776686 I would love to work with you today to turn this experience around! Send me a DM, and we'll get started! https://t.co/QdMOv35qgk *PeterLabrecque"
@115913 Why doesn't T-Mobile honour its agreement with me?  Why aren't your people returning telephone calls and emails?  Why can't you just get the billing right in the first place? | @776687 @115913 Hi Mark! I'm here for you and would love to check out your bill. It's important that it's 100% accurate. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 Tuesdays app keeps erroring - can't redeem magazine offer. No reply from DM to @TMobileHelp - what do I do? I've NEVER been able to redeem a TMT offer. EVER. Always one problem or another. It's a real bummer. :( | @776688 This will not do! We need you to be able to check into all the #FoodPossibilities with this sweet subscription! I will meet you back in DM to figure this out with you, my friend! https://t.co/cX9JRYxboR *MelissaStephens"
@115913 your returns department stole my phone when it was shipped back @TMobileHelp and @115911 have been unable to locate that phone even though ups shows delivered and received by that team. Check it out your self. UPS 1ZX1392R9091155042. Now I’m out 381.24 | @776419 @115913 I see your DM and will meet you there! We want to make sure we locate that device for you. *AmandaCross
@117543 is the 4G romaing partner finally in affect for west wisconsin like Monroe wisconsin? | @776689 @117543 Hey! Great question and we'd love to take a look. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"Been with @115911 for 13yrs and they want to be fucking up my bill. @115725 what’s Good? | @124687 Oh no, Seff. I'm sure we can clear up what's going on with your bill, DM us. *JoanO"
@115913 ur network is crippled in nyc. Extended range lte is complete garbage. Same problem since March with future promises. Unbelievable. Put out a ticket again let’s see the uncarrier do something quick. | @136503 @115913 Hey! I want you to have the best service you you deserve. Send me a DM and we'll get to the bottom of this! https://t.co/3sF8qpf2nx *AlissaFast
@115911 I subscribed to Bon Apetit through the tuesday promotion but it's not showing up! Please help! | @278473 Lets makes sure you get access to all that good food! DM us and we'll check this out. *MelJ
@115714 is really starting to irk my last nerve | @776779 Hey there. What's going on? We'd like to help. - KF
Set an appointment they said...still waiting almost 40mins past my appointment time.. @115714 #tricounty #awful | @776780 Apologize for the inconveniences. Are you currently at one of or our stores? Is there anything we can help you with? -PC
@115714 y’all did me so dirty 🤦🏿‍♂️ | @776781 Oh no! What is going on? -JM
"@115714 will verizon galaxy s7 edge work on sprint | @776782 No, it won't. The Samsung Galaxy S7 edge Special Edition is eligible and is sold by Samsung only. -LC"
10+ years with @115714 and they said I'm a valuable customer but won't grant an extension...customer no service...need to switch! | @776783 I need to send the secure link in order to assist you. -FR
10+ years with @115714 and they said I'm a valuable customer but won't grant an extension...customer no service...need to switch! | @776783 Hello I will be happy to look in to getting you an extension. Please send a private message -FR
i won’t feel successful in life until i leave @115714 | @168477 Hey! Why do you want to leave us? What's going on? Please let us know to further assist. - EG
".@115714, Thank you for making the cancellation of my mom’s phone as gentle as possible. It’s hard after her passing to close up all her affairs & I appreciate your exceptional @sprintcare in getting it done because even these little things feel heavy on the heart. Miss you Mom. https://t.co/rWEe1bVwRl | @776784 My condolences to you and your family. Thank you for reaching out and sending the lovely picture of your mom. My prayers are with you. -FR"
I started out with Nextel which @115714 bought. We've only ever had this service about 14 or 15yrs. I want 4lines but it's unaffordable with sprint. Im seriously considering @126302 because they are only $100 4 what I need 2give phones 2my kids. Any1 hv any stories 4me | @776787 We wouldn't like to see you leave. From what we can see you're willing to lower your monthly bill.  Please send us a Private Message so that we can further assist you. Just click ‘Message’ at the top of our profile. -PC
"@115913 I have a question is there a way for someone from you to team to contact me now!!! Very important | @599280 @115913 Hi Misty, I'm here for you and would love to help. Please send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"I’m watching SuperGirl on my phone. I get not one, not two but around 12 calls from unknown numbers. I answered one and the person tells me I’ve called them when I never have, what’s going on? This is scaring me @115911 | @776982 Send us a DM so that we can get a few more details from you Astrid. *KaeW"
@TMobileHelp BOGO Great! How about us poor slobs who already have a line with T-Mobile how about giving us a break say 50% off a Samsung Galaxy Note 8? Just something to show you give a crap about us! | @776983 Getting a deal is always great! DM for more help! *AlexGreen
"@TMobileHelp Hey, what happened to my Panda Express? I never got my bowl but one line on my account got it twice. So bummed. | @719430 Uh oh shoot me  a DM let's talk about it ! https://t.co/oJwi530Mfi *KiaWashington"
@793-Mobile  @TMobileHelp @289172 https://t.co/jJImphFB70 | @776984 Thank you so much for reaching out today! A strong signal is a necessity especially when you are pregnant! You need that peace of mind! Drop us a DM and we will check it out together! *KatherynA
"@TMobileHelp 6th week of my T-Mobile Tuesday app not working | @501397 T-Mobile Tuesdays deals are the #BeesKnees, let's get you fixed up! Meet you in DM! https://t.co/8Ra5p7pOl6 *KealeighBradford"
"@TMobileHelp I was so happy to get free Panda Express. The App wasn't clear I would only have 5 minutes to redeem my prize. Is there any help I can get on this? I opened it at 9 am this morning, and no PE was open. | @776985 Help is in our name! Send me a DM and we'll chat details! *EmilySchooley"
"How many @115911 customers also got pver charged by Basic Outfitters and are getting no help getting your money back, their system goes down and im the one that gets screwed, not cool | @776986 We want to make sure you're on the right path to getting your money back as soon as possible. Send a DM my way and I'll be happy to lend a hand. https://t.co/plE6XCdHhz *CharlesOpacki"
"@TMobileHelp i hate your $25 upgrade fee | @510767 Ouch, harsh words, Nikki! We don't want you feeling this way! Send us over a DM so we can go over things! https://t.co/Qz0L1xpZB7 *MikePerez"
"Data speeds in Seoul with @115911 ""roaming"" have been abismal this trip. Spotty coverage, unusable speeds, and constant timeouts | @777157 Hey there, Jared! We want you rocking awesome speeds wherever you are! DM us so we can see what's up! *MelindaR"
"Wow. I have just spent 20+ hrs in 4 days for a broken #iphone w/ @115714 & @AsurionCares. Worst experience ever. | @777270 Hello Amy!  Wow, that is a long time to not feel satisfied!  My experience with Asurion was great!  I got my replacement device the next day, I paid my deductible, well worth it!  This enabled me to have a device to turn in now because I do want to upgrade! -MB"
Hey all @115714 DOES NOT FOLLOW THROUGH WITH PROMISES!!! 😡 #SprintLiestoCustomers #Store265withSprint #HorribleService #NoFollowthrough | @271476 Can you provide a convenient time to be contacted? -Resolution Sup TM
"Hey @115714 why do I have to pay off a lease of a phone that was stolen? I have a police report number to show it was actually stolen so why should I have to pay off a phone I no longer have? | @462242 It is unfortunate that this happened to you. However, that doesn't take from the fact you still are responsible for the agreement on the leased device. - JM"
"@115714  can kiss my ass. Y’all ain’t never getting a dime of mine again ❌❌❌ | @153501 Wow, that’s terrible! What's going on? - RR"
@sprintcare I am trying to reach sprint exec services and am getting a message saying “this number is no longer in service”. Please advise. | @777278 You will be contacted momentarily
"@sprintcare I am trying to reach sprint exec services and am getting a message saying “this number is no longer in service”. Please advise. | @777278 Amanda, please let me know if you were able to order your device. I completed everything on my end."
"Hey @115911 is the service down in Atlanta? I have full bars but have no data. | @553904 Hmmm, let's see what's going on there, Antonio. DM us, let's get you back online. *JoanO"
When it's #TmobileTuesday and it doesn't give you instructions so you LOSE YOUR FREE PANDA EXPRESS. I'm so sad. 😭😖😔 @115913 @115911 | @777279 @115913 Hi Sierra! I want to make sure you get #thanked today. Let's meet in DM so we can go get to the bottom of this. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 are you guys ever going to fix the damn issue with the iwatch series 3 not sending messages over lte? | @777281 The latest software update should have addressed this, but lets make sure you're completely set up- DM us! *MelJ"
@144529 @tmobilehelp my 5 dollar promo code isn't working says invalid. | @705771 Let's make sure we're doing everything we can to help you #GetThanked! Please follow this link: https://t.co/rAosiBSeqZ to DM me! *PaulPerkins
"@ATT @117735 apparently it takes you guys all of last nights and all of today morning to investigate an issue I had with emailed proof, and still no call. Can you explain this? @ATT @117735. Is your customer care better than they are @TMobileHelp @115990 | @777282 We would love to have you join our #magentafamily! Send  me a DM, and we'll take excellent care of you! https://t.co/zXrDYDCnIa *Bridget Wren"
"Fuck @115911 your service is bootycheecks | @777283 We certainly want you feeling better about your service, Kyle! Let's address these concerns. Send us a DM so we can assist. *KeithM"
"@115913 @tmobilehelp ran out of time, need to do productive things today.  figure it out, fix the problem.  and let me know that it is done.  today.  not tonight, not tomorrow, *today*.  I should be done emailing and calling except to express my gratitude if you get it right. | @776687 @115913 Hey Mark! We've got your DMs and will be replying shortly. Thank you for reaching out. Your time is valuable. *AlissaFast"
"@115911  when making a insurance claim do i get the exactly same phone or  there are other model options?? | @128516 Great question, Roberto. DM us and let's look into your options. *JamieK"
".@TMobileHelp Went to a T-Mobile store to add a new line with my Pixel 2 and they are saying the rebate offer is expired. I read on the website that it's till 12/2/17. What does this mean ? | @777284 Hey there, Abhi! Your Pixel 2 would pair wonderfully with our 4G LTE network! Send us a DM and I'll get you covered with all the deets! :) *MiaMonk"
"Hey @TMobileHelp, Your TMobileTuesdays app appears to be inaccessible for VoiceOver users on iPhone. When I go to an item in my stuff tab, I can't read details about it. Only thing I can do is redeem. Any suggestions? | @777285 #GettingThanked should be easy! DM me and we'll work on making that happen! https://t.co/GfMqTm3Joc *LizRackliff"
"Panda Express doesn't know how to process the #tmobiletuesday #getthanked free bowl offer for a dozen of us who came to use it. Feels like a bait and switch @115911 since we all came for a free bowl but now end up having to pay. | @777286 No bait and switch here! While this offer is only available at participating locations, lets make sure you get all the details. DM us! *MelJ"
"@115911 if I opened a line in the last month and haven’t used it for a promotion can it be applied to the BOGO for the iPhone 8? | @130815 Send us a DM, Lyle! We'd be happy to get you more info! *ElleA"
@115913 your customer service peeps are INCREDIBLE!!!!! @TMobileHelp | @765804 @115913 #Magenta👊Bump Only because our customers are just as incredible!!! *SonjaKett
"Hello @TMobileHelp, the accessibility of your ""t-mobile tuesday"" app with assistive technologies on iOS is horrid and requires much guesswork. Please fix, would be more than happy to feedback where there are relevant issues. | @255668 Magenta Queen 👸 is here to save the day! Send me a DM so I can help. :) https://t.co/NICrRPn7OP *SierraRichards"
@TMobileHelp i didnt get the panda express bowl but my friend did for #TMobileTuesdays why is that? | @603325 Let's find out! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk further? *JonathanMacInnes
"Yet again @115911 and @TMobileHelp goes above and beyond! I messed up on my redemption of a free bowl at @239217 from #TMobileTuesdays and their customer service on Twitter (Joshua) just took care of it. Finally, a company that gets customer service! https://t.co/FvDuDwdrmN | @777570 Woo hoo! Thanks for the shoutout, Shady! Enjoy your tasty treat!! *EmilySchooley"
"@TMobileHelp yo I’m talking to 611 and your lady needs to go through training again because she knows less about the apple⌚️ than I do | @777571 Hey there, I can surely look into that for you. Click my pic and send me a DM. https://t.co/qq38zSSEWu *JessicaCanada"
@TMobileHelp Do you still have the ZTE Quartz Smartwatch? | @777573 Most def! We want your wrist rockin' in style. Meet us in DM for help: https://t.co/AsNixOq0xa *SekiaSmith
Love #tmobiletuesday but they changed instructions for @239217 3 weeks in a row. Lost my free bowl. Sad. @115911 @115913 | @777574 @115913 Hey! I'm sad to here this and would love to work with you to make sure you get #thanked today. Send me a DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast
"@115911 Your T mobile Tuesday code for the movie ticket doesn't work for me. Gives an error. Can you do something about it? | @777575 We absolutely want you to #GetThanked, Soham! Send us a DM and let's figure out what's happening. *KeithM"
@TMobileHelp why didn’t I get anything for Panda Express ? https://t.co/CH2gdYfoFd | @777576 Hey Shoot me a DM https://t.co/oJwi530Mfi  let's talk! :) *KiaWashington
@TMobileHelp is there a way I can provide feedback on one of your customer service people that helped me in store? This guy went above and beyond and helped me when another store told me they couldn’t & he deserves good feedback. | @175252 Thank you so much for the #ShoutOut! I'd love to hear about it! https://t.co/oJwi530Mfi *KiaWashington
"hey @115714, why is literally everything about you so horrible | @777697 Thus is not something we want to hear from you. Please send us a Direct Message with your situation, so that we can further assist you. -AP"
"@115714 No return contact needed to me, but please, update and try to redesign the site.  At least try it for yourselves.  You will see very quickly it is as bad as the sprint app that takes you to the website to login | @777698 Hey there! Just to check, since when have you been experiencing issues with the website? - LP"
"@115714 5 years of dropped calls and no data between Little Rock and Conway, AR on six lane I-40. Please fix. | @467296 Hey! We would like to know more details about this. Please send us a DM to provide further assistance, -R.S. https://t.co/rMApsV8PQY"
"@115714 you're about to lose a customer that's been with you for about 10 years! 😡 My wife has been on hold for over an hour! #customerserviceisshit https://t.co/0nXInlSvq3 | @777700 Hi there! Thanks for reaching out. What questions do you have? Please send us a Direct Message, so that we can further assist you. -S M"
@115714 have my internet back but this is rediculous. You need to start refunding people when your service is down and send out texts so we know what the hell is going on. That’s 2 nights in a row I’ve been without service so why am I paying for that time? | @251137 We apologize for the ongoing issue. Our network team is aware of & working to restore service ASAP!
Hello @TMobileHelp I was buying a phone in your app and when I was doing the electronic signature it stopped working | @201147 Oh no!!! I want to fix that for you right away just send me a DM I'll be happy to assist https://t.co/9PL1jl5Ac2 *JamesO'Daniel
"Dear @115911 please fix your service in downtown Santa Monica.  It’s always stuck at 1.5 bars. | @325638 Russ, we want to make sure you have amazing service everywhere! Send us a DM with the location details and we will take a closer look! *KittyG"
"@115911 What's wrong with this picture? If you are going to force a password reset before I can pay my bill and then say the new password doesn't meet the requirements, you'd better let me know which requirement it doesn't meet or the bill isn't going to get paid. https://t.co/mKkpnqbmks | @777721 Super weird Scott! Shoot us a DM and we'll get to the bottom of this! *KittyG"
"@TMobileHelp I want to order a flip phone.  Butvi want him to have the same number he has. How do I do that | @451828 Hi, the #Uncarrier has a phone for every lifestyle and budget. Let's meet in DM and we can talk details: https://t.co/cDHmSFlO12 *NathanLovato"
"Stephanie, you can read the DM’s — look into it. Your team said they’d take care of it yet here we are.  @115913 @TMobileHelp @135517 @139105 @354094 https://t.co/Mz8lLxEM0x | @205484 @115913 We'll check those out and meet you in DM shortly. *StephanieGarza"
I mean how many times must we go through this? @115913 @TMobileHelp @135517 @139105 @354094 https://t.co/QDzluHhoBF | @205484 @115913 We are here to help and would love to work with you. I'm confident we can figure this out together. *StephanieGarza
"Tonight: @115913 @TMobileHelp @135517 @139105 @354094 

“We regret to inform you that due to a trade-in device issue, your T-Mobile line  no longer qualifies for the  promotion and monthly bill credits will no longer apply.” | @205484 @115913 I would love to look into this with you. Looking forward to your DM. *StephanieGarza"
@115714 get your shit together! I pay to much for my service to suck this bad! #stepyourgameup | @777747 Apologize for the inconveniences. What type of issues are you currently having with the service? Please elaborate more for better assistance. -PC
"Just got my new phone & i need no change my unlimited data plan from AT&T 
Who wants my business and what to you offer.
@115714 @115911 @119511 | @777748 How about Unlimited with 10GB of hotspot and Hulu for $60 for one line. How does that sound? - JM"
"Just got my new phone & i need no change my unlimited data plan from AT&T 
Who wants my business and what to you offer.
@115714 @115911 @119511 | @777748 Need more lines? Good! Second line is $40 dollars. Lines 3-5 are $0! - JM"
"Lol @115714 , tried charging me $200 for saying they “never received” my iPhone when I purchased the 8. 🤦🏻‍♂️ | @777749 This issue was resolved? -JM"
"@115714 is my bill that overdue? https://t.co/I5xO7j0ceK | @777750 Hi there! I would be happy to look into that. Please shoot me a DM, so I can check it out for you. - LP"
I’m so sick of @115714 they don’t do ANYTHING that you tell them to do and today is the day I switch to someone else! I’m done | @777751 Hello there! We would hate to see you leave Sprint being such a valued customer. Please shoot us a DM so we can look into any issues or concerns you may have. Thanks! -Daulton
"Kennedy S.: i checked the phones from top to bottom and found the eligibility for unlock has been locked until year 2099, it was built it on the phone SCAM! @115714 | @777752 Hello   I am sorry you feel this way all information when purchasing a phone is in the agreement at the time you get your phones. -FR"
"@116447 hi there, so i am broke and my bithday is coming up (dec 1st, yaya fellow sag!) and i was wondering if you could do something about my phone bill? xxx | @643869 Team @116447 would be happy to reach out to you.- You will be contacted today."
"@115714 Whybisbmy phone bill consistently $600 Montly for 5 lines and others tell me they pay way less??? | @777753 We'd like to help. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@115725 you’re just great.. 2 business day phone delivery that turns into 26 days.. but make that 27 since you requested a signature that I won’t be home for. @115714 @115911 who can save me | @777754 Hi Patrick! We'll be more than glad to help you! Please send us a Direct Message, so that we can further assist you. -AP"
To start with your service is the pits! Dropped calls and forget about searching the internet if you are inside a store.  Tried to get out and you never canceled my account.  Had to call 3 times!  They still have not unlocked my PAID OFF phones! On try #3! LAME!  @115714 | @777752 Hello I will be happy to follow up on unlocking your phones. Please send a private message so I can send the link. -FR
@TMobileHelp having trouble redeeming the atom code. Says can only use one promo code but I have never used any promo code lol | @255115 Hakuna Matata! We've got your back! Send me over a DM so we can ensure you #GetThanked! https://t.co/Qz0L1xpZB7 *MikePerez
Is it normal for your store to make copies of drivers licenses @115911 ? A little sketched out by that. | @276067 Thanks for checking with us! That is a standard practice at our retail locations for consumer protection. DM me if you want to chat a little more about your experience! I'm happy to help! :) *HillaryTurner
@115913 looking to drop Verizon. Convince me to sign up with T-Mobile! | @778014 @115913 We'd love to have you on #TeamMagenta! Let's chat deets in DM https://t.co/7gT2t6PtXx. *StephanieGarza
"GOD DAMNIT @115911 
YOUR SERVICE SUCKS DICK! It’s so fucking slow, and it’s like that all over Orlando!!!! | @778015 That's now how we want you to feel about our service. DM us and let's see what we can do to turn this around for you. *JamieK"
@115911 @115913 JOD was removed from my account because I jumped to a phone and returned it before 14days and that supposedly changed my account. This is not a reason to remove JOD from my account. Can that be put back please. How is that possible? | @778016 @115913 Let's look at what options we have available for you. Looking forward to your DM! *StephanieGarza
@TMobileHelp if somebody replies to my last tweet my home visiting occupational therapist it's running very late just buzzed to be let in the building. | @425685 T-Force will be sure to get you all the BOGO info you need :) DM me and I'll get right to work! https://t.co/ajg0boXCWT *TanyaFalandysz
Was on jump on demand and jumped to the Note 8 but ended up returning it before the remorse period was over. Well I just found out that I no longer have JOD because of it and they said nothing can bring it back to my account @115913 how can this be possible @115911 terrible | @778016 @115913 Let's see what we can do to get you on the financing you want. Hit me up in DM https://t.co/7gT2t6PtXx. *StephanieGarza
@115911 @115913 some of your customer care reps are horrible. Shady practices #bogo | @138054 @115913 We want you to have an exceptional experience each time you contact us. Let's work on turning this around https://t.co/7gT2t6PtXx. *StephanieGarza
@115911 judging by a simple Google search I'm not the only one you're pulling this shit with either | @279062 Yikes! I don't want you to feel this way. Let's continue to work in DM to get this issue resolved. https://t.co/cbaCC4vqgh *MichelleWalker
@115911 & @115913 as a leader I thought you should know how your former and current customers are being mistreated. This was an error that @115911 has admitted to but refuses to fix with even a simple letter! | @778018 @115913 I would love to see what options we have to help out. Looking forward to a DM from you. *StephanieGarza
"#storytime with @115911 and @115913! I was a TMobile customer for almost 5years and after left due to a situation in the story, not only has tmobile as a company refused to fix an error in my bill! They have lied 🤥 numerous times. | @778018 @115913 Let's take a closer look at this together. Please send me a DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"@115911 I was looking into TMobile tuesday for free panda bowl and click the bottom ""Im not sure"" and it still redeem the code :( anyway to reset it? | @530519 Aw man! I definitely want you to #GetThanked so let's figure out how to make it happen! DM us here so we can chat. *BlakeT"
@115913 I tried doing the free bowl at Panda Express and they didn’t know what to do they kept telling me that I have to do it online and it didn’t say anything or a code to do it online can you help ? | @778019 @115913 Hey! Let's make sure you get thanked today. Send me a DM and we'll chat about your options. Thank you! https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp uhhh... tad embarrassed for being irate but please check out my DMs | @778020 Hey there, Amy! It's all good. I get passionate about my food, too! :) We'll make this right, just send a quick DM along here, and we'll make it happen: https://t.co/HuQi0EoCEV. *JasonBurr"
"@115725 and @VerizonSupport Looking to switch 5 lines from @115911, whose gonna help me?!? | @566785 We'd love to turn this around for you. Let the #MagentaHeroes fix everything. DM me: https://t.co/m0OQWGlE4J 💪😎 *SamoAljasim"
@115911 @115913 today’s #getthanked sucks. Last time we ordered online today I have to show it to the cashier... thanks for nothing. | @778021 @115913 Hey! I want you to get the thanks you deserve. Send me a DM and we'll chat about your options. https://t.co/3sF8qpf2nx *AlissaFast
"@115911 my data was never high speed to begin with. ""BitchassMobile"" https://t.co/bZnQAShzAf | @778022 If you have concerns about your service, DM us and let's talk. We're here to assist. *JamieK"
"@115911 I apparently switched 4 lines too early by 5 days to be eligible for BOGO promotion. If I cancel, switch carriers, and switch back, would I be eligible? | @778023 Hussein send us a DM so that we can discuss your options. *KaeW"
"@115911 need some help | @122422 We're here! Send us a DM to TMobileHelp and we can chat about account specifics, Jake *ErikS"
@TMobileHelp I am trying to use my atom code for a movie but it keeps on giving me an error. | @778024 Thanks so much for reaching out as we care about making sure you #GetThanked! I see your DM and will be following up with you shortly! *PaulPerkins
"@115911 @TMobileHelp @AppleSupport @115858 I’ve had this phone for two months and it’s worked fine but now it won’t read my sim and keeps saying phone not allowed, what does that mean? https://t.co/16LOu4Qtvr | @778276 Oh my! Send me  DM, and I'll check it out! *Bridget Wren"
"Called into 611 to #TMobile CS and was going to set up Digits and the woman from that department deactivated my sim card for the line! Not cool! @117543 @88096 @115913 | @778322 @117543 @115913 We've got you covered, Chris. Please DM us and we'll make sure all is set up correctly on your account: https://t.co/cuEwtd2epS *DanKing"
"@sprintcare @115714 I own both iPhones on my plan and asked you to unlock them 3+ days ago... 🤬... chop chop! | @778334 Hey Jason! Please, DM us to review this. - GS https://t.co/rMApsV8PQY"
"@sprintcare Hola. Quiero comprar un HTC Bolt, que directamente solo acepta Sprint y Boost, me dijeron que a ustedes les puedo pedir el código para que lo pueda liberar/desbloquear, ¿podría hacerlo? Considerando que no soy usuario de Sprint. | @278787 Lucas, gracias por acercarte a nosotros en este dia. Para poder desbloquear un telefono, el mismo debe pasar por un proceso de verificacion de elegibilidad. Envianos un mensaje directo. - JM"
"I’ll beat everybody ass that works for you, on God @12346 @115714 | @744405 Hey there! What's going on? Please let us know to further assist. - EG"
"@115714 is the worst service I’ve ever had. Wait.... their the worst Carrier.... I almost said they had Service! Hahah that’d be a lie... | @136459 Please allow us the chance to change your mind. Just send us a Direct Message, so that we can further assist you. -LC"
If only I️ had 4 bars @115714 https://t.co/GTyEGIZrJK | @778335 Sounds like something we need to look into. Please send us a DM so we can further assist. -AT
"If only I️ had 4 bars @115714 https://t.co/GTyEGIZrJK | @778335 The bars don't necessarily indicate bad service, even though they are designed for that purpose.  The question would be if its happening to you all over or in a certain area?  If you've reported through your device any network issues? -MB"
"@115714 @54903 I ask a simple question I get some long story,  I just want the phone that I want and can't get a straight answer.  I have been on the phone for an hour. This is unacceptable Sprint.  Next I will be going to the BBB and I mean that with all my heart. | @778336 Hi, I have been trying to write to you however with our platform it deletes what I am writing each time you write again.  Please send us a dm so we can help you here.  We want to help you resolve this."
"I’m so tired of @115714. I need a new company like YESTERDAY | @778337 What is making you feel this way? Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@115714’s service has progressively gone from ok to straight garbage recently. Phone is completely useless unless you are on a WiFi connection. Idk which company to switch to though. 🤔 | @203637 This is definitely concerning to us! Allow us to get a closer look and get this resolved, please DM us -Maria Q"
"Your service is ridiculous!!! I have been waiting over 15 minutes to talk to a customer service rep. You are the most expensive wireless service with the crappiest customer service. Been with you since you were Cingular. On month to month, should switch to @115714 or @115725 | @778338 Hello there Jennifer! Contacting your carriers customer service shouldn't be so difficult!  Come on over to Sprint! We'll make the switch easy as can be! Please send us a DM for further details. -Daulton"
"@sprintcare nothing like spending two hours on the phone with three different departments to be lied to when being “helped out” | @778339 Hi there! Please send me a DM with details, so I can assist you further. - LP"
@115911 your company failed to inform me that my previous promotion was going to be revoked when adding Netflix. Even after being told my plan wouldn’t change and the price would be the same. | @424853 Oh wow. Tell us more about your experience in a DM Aaliyah. *KaeW
@TMobileHelp is there a way to check voicemail when phone has no service? 11101 zip code and 11372 also. | @778341 We don't want you missing any important calls! Send me a DM and I'll take care of you! https://t.co/eNOMRUc3s7 *Shannon Pelletier
@115913 I’m interested in knowing why your reps have no clue that regardless of where they are located T -Mobile is one ☝️why your reps are not trained to take ownership and go the extra mile? | @778018 @115913 Hi! It's important to ensure all of our customers have a great experience with us. We've got your DM and will be replying shortly. *AlissaFast
@239217 wouldn’t let me use my free bowl from @115911 😩😩 | @778342 Hey there! This offer is only at participating Panda Express locations. I recommend calling ahead to make sure that restaurant is participating! Dm us so we can get you squared away! *ElleA
@115913 why can't your customer support give service like you would. #problemseverymonth #attitudesduringthanksgiving | @778343 @115913 Hey! We're here for you and would love to help. Send me a DM so we can chat! https://t.co/3sF8qpf2nx *AlissaFast
"Got charged for an international FaceTime call, yikes. @TMobileHelp | @778345 Unexpected charges are never pleasant! Meet us in DM for help: https://t.co/AsNixOq0xa *SekiaSmith"
I have 5 lines with @115911 4 voice and 1 data. I've been a customer for about 5 years but have received three defective phones from them with no hope of a solution. I want a company that will stand behind its phones. @115725 can you hear me now? @115913 | @778346 @115913 I'd love to hear about what's going on with your phones. Let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza
@TMobileHelp you might not want to put a 5 min timer on your coupon to @239217 because their drive thru takes 30+ mins and their workers are rude. | @778347 We want you to get your thanking! 🐼 Send us over a DM so we can work together on this! https://t.co/Qz0L1xpZB7 *MikePerez
"@115913 I wish I could find a plan to hook up my 80 YO parents something reasonable. | @253915 @115913 We have an amazing T-Mobile ONE 55+ plan, 2 lines for $60 after auto-pay. DM me any questions! https://t.co/7gT2t6PtXx *StephanieGarza"
"@115913 @115911, I want someone to fix this and take ownership and not take advantage of customers like myself. I have spent countless hours on the phone trying to get T-Mobile’s error fixed, they even tried to blame it on Verizon.. how sad | @778018 @115913 I see your DM and will be meeting you there shortly! *StephanieGarza"
@TMobileHelp I'M IN DALLAS / JUST RECEIVED/ANOTHER 'REMINDER' TO-PAY-BILL !!! Trouble-Is 'I-ALREADY-DID'... 5-HRS AGO /// | @741980 Hey there! I know it's no fun to get those notifications when you've already cleared your bill up. Let's double-check and make sure that everything's in perfect shape. Could you please send me a DM so we can take a look together? https://t.co/HuQi0EoCEV *JasonBurr
@115913 fix your shitty network before we all go to @115725 https://t.co/WH8Ya4PLbT | @294731 @115913 Hey! You deserve so much more than this and I'd love to work with you toward a solution. Let's get you back in the fast lane. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp my T-Mobile Tuesday app doesn’t work and I want the free Panda Express bowl | @501397 Just responded to your DM, my friend! Check out your inbox, and I look forward to working on this with you today. Chat soon :) *AlexKimbrell"
"Could this be why I get no @115911  signal in Michigan?? https://t.co/4DUFvFnV4L | @621650 What are you experiencing, Gypsy? Staying connected is important so we've got to deliver. DM us and we'll check this out for you. *WhitneyJ"
@TMobileHelp ; Hello I would like to unlock my Samsung S8 device purchased from https://t.co/oU1SfXd6dN carrier unlocked for T-Mobile. Could you help with that. I need this unlocked for one month for overseas travel. I have been T Mobile customer for more than 2 years now | @778615 I would love to help out here today! :) Send me a DM and let's get started! :) https://t.co/86MicZnF9C *WarrenCamp
@TMobileHelp ; Hello I would like to unlock my Samsung S8 device purchased from https://t.co/oU1SfXd6dN carrier unlocked for T-Mobile. Could you help with that. I need this unlocked for one month for overseas travel. I have been T Mobile customer for more than 2 years now | @778615 Looks like we can't send a DM - we leave this option up to you - adjust settings here: https://t.co/HwlsF8tAG7 so we can help. *WarrenCamp
"@115911 & @115858 can suck my ass. Nothing but problems w this phone. My 5s never failed me. | @778617 There's nothing like a flawless device, trust me, I know so I want to assist! Send us a DM so we can explore your options for a replacement. *WhitneyJ"
"Come on @115911! My internet is too slow today! #Tmobile | @540908 We'll take care of that, Dorothy. DM us, we're here for you. *JoanO"
"@115911 need some help here https://t.co/4c5DaDGej5 | @778618 Let's check that out, Jose. DM us, we're here for you. *JoanO"
"@115913 @115911 
I have a VERY SERIOUS fraud issue & I need someone to call immediately! The 2nd line on my account was my husband's & was hacked last night. Has NO PHONE USAGE NOW! 3 hours w/customer support, dropped calls, & no live person to help! | @778619 @115913 Hello! This is not the experience I want for you at all and I'm here to help. It's important to get this taken care of ASAP. Send me a DM so we can get started. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
@TMobileHelp I’m trying to figure out I have left to pay on my phone in order to get an iPhone X | @778620 I got you! Send me a DM and we can take a look. :D https://t.co/SOlY6pwpus *EricMarentes
"Wow been a customer of @115911 for over 5 years and they can’t help me at all today!!! Now stuck with a phone I don’t even want!! So lame!!!!!im pissed! | @778621 We appreciate that kind of loyalty, Molly! I'm attached to my phone so I get how important it is to be completely in love with your device. DM us so we can check out your options. *WhitneyJ"
"@TMobileHelp can you see if I am on a dealer account for my plan? | @623113 Good morning, Zak! You've come to the right place. T-Force is full of account experts! :) Let's check into that account status together. Could you please DM me here so we can dig into it? https://t.co/HuQi0EoCEV *JasonBurr"
@TMobileHelp Why am I getting a “Service is restricted” error when I try to make an outgoing call. I pay my bill before the due date every month. This shit needs to be fixed and I want a credit! | @631401 Yikes! Let the #MagentaHeroes fix this for you! 😎  DM me ➡ https://t.co/m0OQWGlE4J 🤝 I got your back! 💕📶 *SamoAljasim
"@115911 why when I paired my Apple Watch it says your digits number is paired but that’s not my phone number 😅😅😅😅I’m very confused. | @395135 Hmmm, Rai. I know how important a seamless experience is. Let's get a few more details so we can assist. DM us and we'll get started. *WhitneyJ"
@TMobileHelp So I paid for 2 day shipping yesterday and my order still says processing. So I’m guessing it’s not actually 2 days? | @158880 The shipping package time frame takes place once the order is done processing since there are a few steps that come before. Send me a DM so we can see what the hold up is and look into that order for you! https://t.co/yZ5k0mtFsX *SonjaKett
"@115911 he actually knew what the problem was, why it occurred and how to fix it. Like good god he did what 10/11 of of your staff couldn't | @279062 I'm glad that you were able to get things sorted out! Trey for the win! Let us know if you need anything else. We're here for you! https://t.co/cbaCC4vqgh *MichelleWalker"
"Switching to @115714 has been the worst thing I've ever done. | @778700 Oh hey Caylin, we don't want you to feel this way? What's going on today? -MB"
I’m 100% convinced that @115714 slows down my data DAILY from 12-3pm. No way it can be this consistent and be a coincidence. @107171–> 🆘🆘 #verizon | @778702 (2/2) Do you usually have issues in one or multiple locations? How long have you been experiencing this? - WR
I’m 100% convinced that @115714 slows down my data DAILY from 12-3pm. No way it can be this consistent and be a coincidence. @107171–> 🆘🆘 #verizon | @778702 (1/2) Thank you for bringing this to our attention. We would love to look into your concern. - WR
@115714 y’all see @115725 trying to steal your customers... what y’all go do about that? 👀 | @778704 What seems to be going on with the service? Allow us to take a closer look. Please DM us. And thank you for being the best part of Sprint and sticking with us! -Maria Q
"hey @115714 @sprintcare quit making promises you can’t keep. don’t tell your customers you’ll call them
back at a certain time, then not call them and when i call you on it have no record of this in your notes. worse than a crazy ex girlfriend!  #sprintistrash | @778705 Hi! That sounds concerning. We'd like to look into this situation. Please, DM us. - GS https://t.co/rMApsV8PQY"
@115714 still out here being straight trash. They begging me to switch to Verizon at this point | @367144 Sounds like we need to take a look and get this resolved ASAP! Please send us a DM! -Maria Q
"I'm so fucking pist rn I waited 17 days so far for the iPhone x just so they can tell me this @115911 fuck you guys I'm switching https://t.co/KSbYWkED8Y | @697579 Hi Tommy, let's see what's going on with that order. DM us, we want to make sure you get that iPhone you want. *JoanO"
"While your at it please respond to my fraud report @115913 PLEASE DM ME NOW. 
#TMobileTuesdays https://t.co/Gp3twCvWMG | @778619 @115913 Hey Solei - we're here and want to get this addressed immediately. I'm sending you a DM now so that we can dig in and get this resolved. https://t.co/93XwcSKFIy *RayButler"
"Dear @115911 love what you guys offer world citizens, happy customer majority of time, but please beef up your identity security. Two times this year you guys have allowed someone to change my SIM UNAUTHORIZED! Very not cool. How does this happen? | @267976 Hi, Derek. We'd be happy to take a look at the security measures in your account and safeguard your data. Please DM us, we're here to help. *JoanO"
Here to another 2 weeks of waiting for this iPhone thanks @115911 and @115817 @115913 because tracking your package and calling 100x to get things resolved is fun!!!😡😡😡 | @778942 @115913 Hey Alex! Waiting for a new phone is no fun and we'd love to work with you to get you an update on it's delivery. Send me a DM so we can check it out. https://t.co/3sF8qpf2nx *AlissaFast
@115911 @115913 why is your customer service making it a nightmare to switch my 6 lines + 5 new phone purchases from att to tmobile? | @778943 @115913 Hi Benjamin! This is truly not what I want for you and would love to make the process of switching as smooth as silk. Send me a DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp is there a problem with tmobile service today or the past few days my internet doesn't load and I dont get much service and the calls keep going in and out?? | @778944 Hey friend! No data is no bueno, you need it for all the holiday shopping for sure! Let's dive in right away, DM me here to get started! https://t.co/wS7tizxjtQ Thanks! *EmilyNewman"
"@115913 
& Stephanie Garza, this is ridiculous!
Fraudulent activity with my cell phone device and I can't get a live person to respond???? And it's the holidays! 
#TMobileTuesdays #TMobileMVP #TMobile | @778619 @115913 Hello! We're all live here and would love to work with you to get to a solution. Please send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"Debating if I have to go back to my old company or not. This is too frustrating to deal with for something that should be available to me! @115911 @115913 | @778945 @115913 Hello Brenda, before you go, please give us a chance. Send me a DM so we can chat. *AlissaFast"
"@TMobileHelp question. I have the T-Mobile One plan and am going to Sri Lanka for two weeks. Is my data free? Also can I call and text USA numbers for free? That's what I heard, just confirming. Thanks | @778946 We can totally take a look into all of your options! Unexpected fees or never any fun! Send a DM our way and we can take a look! *JenniferRogers"
"@144529 @115911 I want to use my TMobile Tuesday for @144818 but I can't see which one is for the Spanish language format. How can I see? | @127120 Hey there, Manny! Send us a DM so we can check it out! Let's get you hooked up! *ElleA"
"@115911 @TMobileHelp Chantelle 1278318 Augusta coach this is unbelievable how this employee spoke to me. I️ need someone to reach out to me ASAP | @778947 We are here for you, and awaiting your DM! :) https://t.co/zXrDYDCnIa *Bridget Wren"
@115911 @TMobileHelp I️ have received the WORST customer service experience EVER from Chantelle 1278318 Augusta coach who is an employee. I️ have stayed on the phone for 3 hours to be transferred to multiple departments.  This is 😡😡😡😡😡 beyond upsetting. | @778947 Oh my! That's not okay! send me a DM and let me know how I can help! https://t.co/zXrDYDCnIa *Bridget Wren
".@115911.  I have gone through 5 CS reps and you guys can't grasp a simple concept.  New customers get a BOGO deal, but existing customers ONLY get a BOGO deal if we pay more monthly.  That is NOT a deal. It's called Bait and Switch.  Look it up!! #loyaltymatters | @143008 Our #MagentaFriday BOGO offers are available to new and existing customers! I'll continue to help you in our DM. See you there! *MarissaChavez"
"@115913 we need to have a little chat about customer service, buddy. | @779299 @115913 Hello! I'm here for you and would love to help. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"Thanks for all the help @TMobileHelp! I was able to get my Panda Express! | @776985 Any time, Kevin! Hope it's delicious! Enjoy that tasty deal and we'll see you back next week for even more ways to #GetThanked *EmilySchooley"
"@TMobileHelp Iphone 6s keeps saying no service. I definitely always have service at my house. Have reset it, installed latest update. Can you confirm that service is up in my area so I know if i need to go to Apple. | @779301 No service is totally not cool! Send me a DM when you have a moment & let me see what the culprit is behind this! *AlexKimbrell https://t.co/GefRnVHVqu"
"@TMobileHelp hey im unable to receive and send codes to short numbers can anyone assist? | @427007 Of course we can help! :) Send a DM my way and I'm on it, Jonny! https://t.co/senzStoecA *HillaryTurner"
"@TMobileHelp My bill was paid today via AutoPay, but it's the wrong credit card. Any way to cancel that payment and use a different card? (I have changed the card for next month's payment, but I want to change today's payment). Thanks! | @779302 Oh wow, I  would like to talk further about this! Can you please DM me via this link https://t.co/A2kWVVGFXO. *JonathanMacInnes"
"@115911 that’s 3 Times a staffer was to call me and didn’t. I’m going to start to think you don’t want to pay for my previous contract as promised. | @779303 Tasha, we want you to have only the best with us! DM us and we'll get to the bottom of this. *MelJ"
"@115714 @sprintcare just called me and said my phone is eligible for an upgrade, and I can get an iPad to my line for $15 a month. For some reason, the call got disconnected and now I don’t want them to think I was being rude. I want an iPad but I will need to think about it. | @779304 Thanks for reaching out to us. We understand that you need to take some time to see what's the best option for you. Please feel free to reach back out to us if you would like to accept the offer proposed to you. Thank you for choosing Sprint. -SD"
"Hey @115714, I’m already a customer. Please do not have your stores start telemarket call me to push promos. Quick way to create bad customer experience. | @779305 We're sorry to hear you had a negative experience & want to help. Wants to turn this around. Please DM so we can take a closer look. -S M"
"@115714 has the worst customer service in the world! We have been on the phone w/ them 2 different times for 4 hours and they are still over charging us for sucky service!! 😡 #goingbacktoverizon | @779306 This is very concerning for us to hear, and this isn't the kind of experience we want for our customers. Due to the nature of your concern, we will need to access your account. Get started here: https://t.co/kEfbpXcaB2 and we will continue in your secured web browser. -SD"
"@115714 i've been trying to get my phone unlocked for like 2 weeks now and customer support has been less than useless. super frustrating. i pay a lot for mediocre cell service and ABSOLUTELY ABYSMAL customer support. i need this to be resolved asap. | @779307 Hello there! We would love to take a look into that matter. Please follow us at @sprintcare and send us a DM with more details of the issue, so we can further assist you. -DG"
"@sprintcare Network is garbage in this area after 12pm,why? 4G and its slower then dialup. Why do I keep you guys?! https://t.co/wGn1bvYCTE | @779308 Hi. Please, give us the chance to look into this. DM us with some more details. - GS https://t.co/rMApsV8PQY"
They don’t care about their customers!! And they are not helpful! Beware of 🐍 @793-Mobile @TMobileHelp @115913 | @779572 @115913 Hello Ajia! We care about all of your customers and would love to help. Send us a DM so we can turn this around. *AlissaFast
"@TMobileHelp How come I can't opt-in to anything by sending a text to xxxxxx? (""Service access denied"") | @779573 Hey there! I definitely know that getting your shortcodes working ASAP is crucial! :) DM me! :) *WarrenCamp"
@TMobileHelp is service down in NYC? i have no data. | @779574 Yikes!  Let's take a look!  Can you DM me? - https://t.co/Llbz2sQI37 *JohnKuhn
"@115911 when you're slower speeds of unlimited data can't even load 4 second videos with full signal. | @779575 Let's get you the 🔥🔥🔥 speeds you expected, DM us. *JoanO"
"@Tmobilehelp Just tried calling a toll-free number I received with email confirmation of eligibility for T-Mobile Advantage. Calling number gets a message telling me to ""kindly engage us via written correspondence..."" What's up with that? | @779576 Woah! That's super weird! Send me a DM so we can check into this for you. https://t.co/cbaCC4vqgh *MichelleWalker"
"NO! I don’t want to chat with you at all. This is taking up my time. https://t.co/9vSUeRHcVz | @779572 Hi! My offer to assist is genuine. Please know that we're always a DM away, if you need us. I want to make this is easy fro you as possible. Thank you. *AlissaFast"
"@TMobileHelp Being charged for a SIM card in-store even though I already had one for a new account doesn’t sit well… any way I can get a credit for that? | @141682 Let's take a look at our options! https://t.co/Llbz2sQI37
Can you DM me? *JohnKuhn"
"@115913 bit of a stretch here but can you contact me directly? I would just like to share something with you that is concerning. Would love for it to be you, but any important magenta person will do. | @779578 @115913 Hi Herb, I'm here for you and would love to help. Please send me a DM so we can chat. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
I’m on the phone with @115911 and they are telling me it’s my fault I over paid in their system and now I have to suffer for it. I HATE IT. @115913 @TMobileHelp | @779572 @115913 Hi Ajia! That';s not how I want you to feel about us and I'd love to work with you to turn this around. Send me a DM so we can chat. Thank you! https://t.co/3sF8qpf2nx *AlissaFast
"Hey @115911, is this promotion still going? https://t.co/28FrX4yb7N | @779579 Hey Brandon! You would have had to get the Pixel 2 by Nov. 2 for us to honor this promotion. DM us and let's talk more about this. *JamieK"
"@115911 it's truly shameful that your store associates treat senior citizens with disrespect and no urgency at all, I hope you guys follow up with some of your stores in Irving Texas. | @779580 We'd like more info on this situation, please DM us. *JoanO"
"@TMobileHelp T-Force, I keep getting SMS reminders to return my iPhone trade-in, which I returned at least 3 weeks ago.  Please help me. | @418387 We're here for you, I'll DM in a sec! *JohnWard"
"Fix your app homie, my patience is running thin  @115911 | @779581 Hey, Cassie! What's going on?! *KellenF"
"@115911 Would love to see a deal for customers that just want to upgrade one line! Love my Pixel XL, but wanting a bigger screened phone like the S8+, Note 8, or V30 on a great deal! | @779582 Thanks for reaching out again! I still have my fingers crossed for you! :) https://t.co/zXrDYDCnIa *Bridget Wren"
"Nooo my wife clicked redeem and the timer expired...is there anything we can do for her free panda express bowl. She thought it was online like the last time @115911 | @779583 Hey Jonathan, let's take a look, we want her to #GetThanked. DM us. *JoanO"
"@TMobileHelp https://t.co/FFSGwUlE0G | @779584 We would love to assist however we are T-Mobile US, you may want to try @121678 https://t.co/zXrDYDCnIa *Bridget Wren"
"If @115714 could get their mobile internet back up and working at a normal capacity that would be great. I don’t pay to have half ass internet and no service. This has been over a week now. Get it together. | @779678 Seems like you are having data issues. Please, DM us to review this situation. - GS https://t.co/rMApsV8PQY"
"Was told by @115714 to turn off LTE on my phone until they fix a tower issue. No date on when it will be fixed and has been an issue for over a month now.

Why am I paying for data I can’t use?!? | @779679 We'd like to review the towers in the area for any updates. Please send us a Direct Message, so that we can further assist you. -PC"
"@115714 why is it ok for yr store reps to lie about plan costs, then after 6 hrs on phone to get it fixed find out nothing has changed & still being overcharged plus threatened with collections? 10+ yr customer & can’t wait to get the hell out of my contract | @779680 No, it is not okay to lie to our customers.  Six hours is a good stretch of time to be on the phone resolving anything.  The best way to review your bill would be to log onto your Sprint account via My Sprint or https://t.co/0qT1rLBLtN. -MB"
@116447@@sprintcare  says the sale member on the phone team does not have visibility on the stock info - is that acceptable from ur end | @779681 Team @116447 can look into this for you. We will send you a DM shortly
"@115714 you guys suck, about to change companies after 15 years cause this is bullshit | @717725 Hey! What happen that makes you feel this way. Please, allow us the opportunity to change your mind. Send us a DM with more details on what's the matter. - CE https://t.co/rMApsV8PQY"
@115714 is so fuckin shitty I can't even listen to Pandora without data. Thanks for being the least helpful phone service I've ever had. | @141499 Hi there! Let's check on that service for you. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F.
"Trying to call @sprintcare customer service is the worst ever. I've tried every prompt and still couldn't get to a rep. Ridiculous @115714 | @779683 We understand your time is valuable, that's why you can log onto your https://t.co/0qT1rLBLtN account and manage your Sprint account. If you need help setting up your account let us know.  You can also send us a dm and we can assist you here."
"@115913 carrier freedom is costing me 450+ because I was once a T-Mobile customer, after returning and purchasing my wife and I 2 iPhone x’s. Please help | @779874 @115913 Let's dive in and explore all our options, Brock. We're here for you; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 sometimes i really wonder why I’m paying y’all smh | @779875 Well, that's not good, Zion! Shoot us a DM so we can check out what you're experiencing! *WhitneyJ"
"@115911 I never received the Panda Express promotion today for T-Mobile Tuesday, who can fix that? | @779877 Let's take a closer look to see what happened, Dee. Send us a DM so you can #GetThanked *RickK"
@115913 T-Mobile just called. Thought it was about the email I sent you - nope! Automated system - pay my bill. 2.5 months waiting for large credit. Many calls in to customer service. Nothing but runaround and no follow-up...last resort contacting you. __email__ https://t.co/YqvqqqOZAs | @779878 @115913 Hi Matthew! You've come to the right place because my team and myself are the billing experts. Let's work together to sort this out. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
OMG! @115911 You CS has been invaded by Bots! All of your reps have been reading my tweets with but absolutely NO comprehension! They all keep telling me that I don't understand basic math! Paying more monthly just for BOGO https://t.co/jtFtA3h9zs!!!  #loyaltydoesntseemtomatter | @143008 Thank you so much for the feedback. I will be sending you a DM shortly. https://t.co/dPHUAru2pc *MikeVance
"@TMobileHelp just bought 2 iPhone 7’s for great price. Why charge me ridiculous $20 svsc upgrade charge each when no one needs to help me upgrade? | @779880 Hey, Mason! So glad to hear you're sporting some new gadgets! Send me a DM & we can discuss those upgrade charges in more details! *AlexKimbrell https://t.co/GefRnVHVqu"
"Hey @115911 @115913 can you please do something about the dozens of ""Unknown Caller"" calls I've been getting more and more over the past few months? It's out of control and driving me insane! | @129432 @115913 We absolutely want to explore all options to take great care of you. Please send a DM our way to start. https://t.co/lH0SH5fy2m *MikeRice"
"@115913, can I donate ALL my future #TmobileTuesday goodies toward the cost of someone fixing the bandwidth issues here in JAX FL? https://t.co/CYbhZl0oDf | @269323 @115913 Your coverage and data speeds are critical to me, Joel and we're here and ready to dive into this for you. Please DM us and we'll continue to support you there. https://t.co/lH0SH5fy2m *MikeRice"
"Haven’t even had @115911 for a year and I already hate it. I literally never get service anywhere. Couldn’t get it at work so went outside and I still couldn’t get internet like come on guys. | @779881 Having strong connection is important to me, Gustavo. Let's take a closer look to see what's happening, and get to the bottom of this. Send us a DM! *RickK"
"@TMobileHelp I purchased a new iPhone online on 11/19 and will be trading my old one. My order status says ""Running."" What does that mean? | @140997 Hey there!  Thank you for reaching out, and getting us involved.  Shoot us a DM, I’ve got your back on this!  #MagentaHeroAlert https://t.co/iQvO7MlTZ2 *JoshuaSanchez"
"@115911 yo is everyone having service issues or just me my connection just went out 😱 | @779882 Let's take a closer look to see what's happening, Joe. Send us a DM and provide us the zipcode. We're here for you. *RickK"
@115911 Hello. I bought data on Nov 20 and believe it has still not been applied. Can you please help? | @779883 Surely! Data is my lifeline so I know how important this is. Send us a DM with account details and we'll get you some answers. *WhitneyJ
@TMobileHelp is there something wrong with the network in D.C.? I have been UNABLE to stream all day. Speed Test confirms... https://t.co/HyZZKeJ4aE | @757884 Great question! Making sure you have the best coverage is important so that you stay in touch with family and friends. Send us a DM to assist you further Nathan. Thanks! https://t.co/ineZm1Lcy2 *AntoineWhite
@TMobileHelp the TMO Tuesday code for the free movie ticket didn't take off 5$ it only did 5% | @779884 Hey Clinton we want to make sure you get thanked. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone
"Dear @TMobileHelp, I have been waiting since more than 2 hours now. Just want to get one thing clarified so that I can switch to your network. But no response !! | @777284 I would love to make this an easy move for you! I see your DM and I will meet you back there to get everything cleared up. *HeatherTrisby"
@10568 wish u guys had same format for redeeming items for @115911 tuedays. Usually u have claim and redeem buttons. For the panda express deal there was only a claim button and I hit it too early and lost out on the free bowl 😔 | @779885 Hey Joon. The feedback is appreciated. Send us a DM and we'll see what we can do *ErikS
"Hey @115714 your service fucking sucks 🤘🏽 | @276432 Hi there! This is not the way we want you to feel, we strive to provide the best customer experience and would like to help. Let's check on that service. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F."
I️ hate @115714 service so much 🤬 | @780146 Hey! That's not the feedback we'd like to receive. What's making you feel this way about us? - AP
"@115714 Your network is garbage! | @236579 What type of issues, are you currently having with service? Please elaborate more for further assistance. -PC"
"@sprintcare @115714 

How would I know if I'm in the Galaxy Forever program? | @780147 Hi! Login to https://t.co/KDKMy1BbDn to check your eligibility and your #Galaxyphone offer :D -MP"
"@115714 just lost 15 year customer. South side Indy store had 4 associates and refused to provide service to wife and daughter.  Literally, associates walked away from them. Embarrassing. | @780148 That doesn't sound fun. I see what you’re saying and I am happy to help. What's going on? Please send us a Direct Message so that we can further assist you. -S M"
"Well, I tried @115714 and it runs out that 1% makes a huge difference. Switching back soon. | @250723 We're sorry to hear that Michael. We can check the towers in your area."
@115714 why are you guys giving me such a hard time upgrading?  -_- | @780149 Hey! Hope you’re doing well today. Let's work together to get this fixed. Did you contact our Telesales Department at 800-777-4681 to upgrade your device? What's going on? You can DM us so we can further assist. - AP
I cannot wait to leave @115714. The service is trash!!!!! | @780151 Hi there! We would hate to lose you as a customer and would like to help. Let's check on that service for you. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F.
"@sprintcare 2hrs on the phone cancelling my service yesterday, that i had for 4days, only to find out today my service won't be cancelled for a month. What scam are you guys running over there? | @757550 Hello I assure you we are not running any scams when you cancel service the service cancels when your bill cycle changes. -FR"
"@115913 No service !!! Just switched to T-Mobile from att and no service for most of the day here in NYC. How can this be ???
Unless something can be done , Switching back ! https://t.co/oC1TGvIeO2 | @780155 @115913 I want the best possible service for you, Gino. Please DM us and we'll dig into this for you. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp getting random reboots and weird sounds before crashing on @117159  s8. On 2nd phone with issue,  this one refurbished. Have done all troubleshooting steps. | @780156 Yikes! We don't want you going disconnected at any time! Send me over a DM so we can chat! https://t.co/Qz0L1xpZB7 *MikePerez"
"@TMobileHelp @115911 @115913  Switched to Xfinity Mobile to save money... Been trying to close this account for months...despite store visits and many calls, still keep getting a new bill every month! Help!! | @780157 @115913 Let's get to the bottom of this and sort out your account here, Chad. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 I'm trying to get the free Bon Appetite magazine subscription. But it hasn't sent me my code to download. Help! #tmobiletuesday | @780159 We'll get on it and make sure you #GetThanked, Rizuzua! DM us, we're here for you. *JoanO"
"@TMobileHelp quick question, my wife got a replacement LG V10 less than 90 days ago and my daughter text me to tell me it won't turn on. What are my options? | @150487 Thanks for reaching out about the LG V10 Gary, I know how important it is to have a working phone. I'm going to meet you back in our DM after I look over the options for your wife's line. *MarkMcLaughlin"
"@115911 McDonald's cares more about there customers than y'all do. #awefulcustomerservice | @152195 We ALWAYS have the back of our #MagentaFam! What's going on, my friend? Send me a DM with all of the details and let's get this cleared up ASAP :) *AlexKimbrell https://t.co/GefRnVHVqu"
"@TMobileHelp hey mother didn’t get the free bowl from @239217 on her app | @557999 Hey, James! Let's check this out ASAP and see what we need to do to get her hooked-up with some free grub! Send me a DM & I'll get this checked out ASAP! *AlexKimbrell https://t.co/GefRnVHVqu"
@115913 trying to take advantage of T-Mobile Tuesday post on Black Friday BOGO on bottom of T-Tuesdays which says $0 down for everyone. Limited time offer. Started working on this @16135:30 EST. No knows about the $0 down. | @425685 @115913 Hi! It's important to get all the offers you're eligible for. We just sent you a DM. Meet us back there and we'll continue to work there. Thank you! *AlissaFast
"T-Mobile is HORRIBLE in the Bay Area! It keeps saying no service. @115911 | @140115 Oh no! The Magenta map stretches from coast-to-coast, Jennifer. We certainly want to keep you connected in the Bay Area! Send us a DM so we can review how your device is connecting in the area. *KeithM"
@TMobileHelp Don't think you can go much slower than this. https://t.co/hiodrs3EqY | @504482 Hi there.  Thank you for reaching out to T-Force.  We absolutely want to dig into any data speed issues that you might be experiencing.  Please reach out to us via DM and we will get to work for you. *JonSimmons
"The day Spectrum services are out in my area is the day @TMobileHelp decides to give me 4G instead of LTE 😡😡😡😡😡😡😡😡😡😡😡 | @509568 Oh no! We've got your back here, my friend! Send me a DM and let's make sure you're getting the most out of the best network in the country :) *AlexKimbrell https://t.co/GefRnVHVqu"
"@115911  do I get $300 when upgrade my to IPhone X  for trade in iPhone 6 ? | @780161 We're still running that promotion, DeeJay! Let's make sure you have all the steps to take full advantage of the promotion. Send us a DM! *RickK"
"@115911 has to be joking about their tech knowledge and customer service. 4 days later and still no resolution.  Rep 2059167 Camilla, just hope she doesn't try to help you. Better off switching. | @289454 Hi James, let us take a closer look at this situation. DM us, we'd love to make sure you're connected. *JoanO"
"@115911 why would you guys only give us 5 minutes to receive a free bowl from Panda Express ?? How is that fair? I lost a free bowl waiting in line smh worst app ever | @780165 We have multiple buttons making sure you're ready to check out, Donna. Let's see what we can do to make sure you #GetThanked. Send us a DM! *RickK"
"@TMobileHelp #carrier freedom is costing me 450+ after coming back to T-Mobile and purchasing two new phones, please help out... | @779874 We're here to help, Brock and we're ready to dive in. Please click on my picture to send a DM our way and we'll get started. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp so why didn’t my daughter get the free @239217 offer today like my wife and I? #TMobileTuesdays | @345643 Hey there Brad! I'm so glad you and your wife both got that offer, date night! DM me, and I'll explain the process for your daughter's situation! :) https://t.co/c8WLj2ujg3 *JustinPhillips"
"@115911 needs to get a signal at queensborough Plaza, Queens NY. there is just nothing when I come above ground out of subway tunnel. | @780540 Strong coverage is super important so I hear ya, Daniel! Let's look into this. DM us here so we can check it out with you. *BlakeT"
"@TMobileHelp help | @780541 Hey Valencia, T-Force is here to help! Can you shoot me a DM and I will get you all taken care of? https://t.co/BVna4Qt4At *ErinMadigan"
"Wooooow. Wtf. You can’t do that at all https://t.co/LRcKCZeZNZ | @780542 We never want to do anything that makes you uncomfortable, shoot us a DM let's chat ! *TaylorMichaels"
"@TMobileHelp your website has terrible password policies... | @780543 Hi, the #Uncarrier takes security very seriously. Let's meet in DM and we'll talk about how we can keep you safe: https://t.co/cDHmSFlO12 *NathanLovato"
"@TMobileHelp accidentally activated Tuesday offer for Panda Express and ran out in 5 minutes, is there a way I could get it reset? | @780544 I gotchu, fam! Let's get this cleared up ASAP and get you hooked-up with some free grub! Send me a DM & I'll make sure you're all taken care of today :) *AlexKimbrell https://t.co/GefRnVHVqu"
"@115911 very time I go to your store in Simpsonville South Carolina they mess up my order. What is up with that?!? | @780545 Thanks for reaching out about this, April. Can you DM us here with some more details so we can help out? Thanks! *BlakeT"
Amazing people over @TMobileHelp Great experience! | @780546 We are so glad to hear this! Thank you for being a part of the #MagentaFamily and know you can reach out anytime! We always have your back! *JonathanMacInnes
"@TMobileHelp I need help! | @780547 Magenta Queen 👸 is here to help!I am just a DM away. :) 
https://t.co/NICrRPn7OP *SierraRichards"
"@115911 I always thought them commercials was lying, but y'all really do got garbage ass coverage | @780550 Well I don't know about that, but we're happy to take a look with you. Send us a DM and we'll see what's going on *ErikS"
"Is there an easy way to get a digital copy of my receipt for the phone I bought in June, @TMobileHelp ? | @174847 Awesome question! You can get a copy of any equipment you recently purchased online goes back as far as three months, you can use this link https://t.co/De14sstc6r to give it a shot online. If you have any issues send us a DM to assist you. https://t.co/ineZm1Lcy2 *AntoineWhite"
"Im just trynna figure out why my phone doesn't have service and keeps saying ""Searching"" @115714 @AppleSupport | @780672 This situation concerns us. Please, feel free to send us a Direct Message, so that we can further assist you. - FS"
Between @Ask_Spectrum and @sprintcare I can’t do anything on the internet. Home service goes down and I have horrible cell service at home. | @780674 Hello! Let's check on that service for you. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F.
"@115714 I love how I pay for one day shipping and I check my order the next day and it says the iPhone X shipping is pushed back another week 🤷🏼‍♂️ | @780675 Hi, we'd like to address this further for you. Shoot us a DM for further assistance. -NS"
@115714 @sprintcare Your network is awful and I can’t wait until my phone lease is up so I can switch to literally any other network. Notice the “LTE” yet my phone is “not connected to the internet” (this is a VERY common occurrence on your network). https://t.co/Yn2QJkaqiG | @476014 I hate to hear you are having network issues.  Have you performed any troubleshooting steps?  Send us a Dm and we'll be happy to assist you.
"Shitty data service really irks my nerve. Liiike, all these towers and WiFi’s and wavelengths in the air and I can’t creep on people’s Instagram stories in peace?? @115714 🤨 | @780677 Hi there! Sounds like something we need to look into. Let's check on that service for you. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F."
"@115714 you guys gonna support the oneplus 5t? | @780678 Hi there! We don't have any information available now about this amazing device, however, we encourage you to visit our website trough this link so that you can see the devices we support: https://t.co/6DCCUGongY . - CE"
"I've been a loyal T-Mobile customer for over 5 yrs and love you guys but recently have been misinformed, treated very rude, and bounced around like a ping pong ball by customer service. This is ruining my holiday plans :( 
please help @115913 @115911 @TMobileHelp | @780847 @115913 We're here for you, Thomas and we're ready to dive into this for you. Please DM us and we'll explore every option to turn this around for you. https://t.co/lH0SH5fy2m *MikeRice"
#1 regret : leaving @115725 for @115911 | @780848 This shouldn't be the case. We only want you to be confident with us. Shoot us a DM and let's talk. *JamieK
@TMobileHelp @115913 Still waiting on a DM about my wife's replacement LG V10 thats less than 90 days old has a 93% battery in it and WON'T turn on at all. | @150487 @115913 We are truly committed to taking care of you and exploring all options. We'll meet you back in DM shortly. https://t.co/lH0SH5fy2m *MikeRice
@115911 why tf am I losing service rn. | @780850 Let's check this out for you. DM us. *JamieK
@115911 need a question | @122422 @115911 Hey Jake!  I have your DM and will be back there to help out! https://t.co/HxATIJF0QV *KevinGray
"@115714 customer service is absolute trash. I have been trying to resolve an issue caused by one of their phone reps for 3 WEEKS! They have no sympathy for the customer and no one can fix the issue. @115725 @ATT @115911 who wants my 9 lines of service? | @780851 Hey there, your post caught our attention. We'd to address your concerns. Can please send us a DM so we can get further details from you. Thanks! -DD"
"@115911 my company gave me a tmobile galaxy s6 phone and tmobile app says ""not eligible to play"". Please help | @780852 Let's look into this for you. DM us and let's talk. *JamieK"
"Just purchased 2 @172439 Moto G5 phones. Now just need a plan for 3 phones. 
Any better plans coming @115911 ? | @756206 Those phones are awesome!  We want you to join the #Uncarrier!  We have the best plan options around, shoot us a DM for more info!  #MagentaHeroAlert  https://t.co/iQvO7MlTZ2 *JoshuaSanchez"
"@TMobileHelp
Hey there, I recently joined TMobile in Chicago and the service works great at home but at work (downtown) it says I'm getting 4 bars of LTE but I can't connect to anything - any web site times out when I try to pull it up. Is this because the network is overloaded? | @780853 I'd love to check that out with you!  I'll DM in a sec :) *JohnWard"
"@115911 Wrong that my 78 yr old mother legally can't have anything in her name & I 47 on SSDI who has to be primary can't get 55+ plan. | @780855 Let's look into all your options in regards to this promotion, Craig. DM us and let's talk. *JamieK"
"@115911 #TMobileTuesdays #tmobilehelp store in Hend,Nv I was refused service Cause dumbass blonde told me my DL was not proper I.D contd https://t.co/NBKdEAyUAz | @580159 Yikes! Let's check this out! I'll meet you back in our DM! https://t.co/Hxjy5gDEwA *PeteHarman"
"@TMobileHelp What's up with your promotions website?  I submitted my request 2x now and still can't see status of the pixel 2 rebate | @591007 Good afternoon! Send us a DM, I'll take a look! *TiannahReagor"
@TMobileHelp Why did I get charged $60 bucks when I didn’t even have a contract or anything? That’s stupid! | @157700 Hey there! Send me a DM and we can check that out for you :) *AnaAliciaCortez
"@TMobileHelp I keep receiving letters from you for a chap who doesn’t live at my address. Returned letter but they keep coming. Concerned! | @780870 Thanks for giving us a heads up, meet me in DM, I can fix this! https://t.co/9HjR7dkKQb *MarkMcLaughlin"
"@TMobileHelp I've been trying to get my daughter's number ported over correctly for almost a week, and no one has been able to fix it. Help? | @585854 I would love to help you out with porting over that number today. Send me a DM, and we'll get started! *PeterLabrecque"
"@TmobileHelp Server problems? Unable to set primary account holder online or via app. | @780872 Let me give you a hand, Erik! Send me a DM https://t.co/wnPk0Kpe5r *BrittanyJones"
@116447 Eric c of sprint escalations told me to follow up with him about my problem but is not returning my calls or emails. Back to thinking about switching carriers... | @781083 @116447 Your assigned analyst will reach out to you shortly https://t.co/UHJ24lEC4A
"@115714 stole money out of my account then took almost three weeks to get it back. This morning it happened again. 10 years plus doesn’t mean much. Still waiting to hear from a supervisor | @235876 Good evening, Sprint is unable to steal money from accounts.  If you have auto pay set up, it will come out automatically.  Here is a link to access payment options. https://t.co/58z2Y1el34 -MB"
(3) Now here I am with an opened phone I can't return that a @115714 associate told me was compatible. Does anyone really enjoy Sprint? I now see why they are voted dead last @116447 #NoCustomerSupport | @268959 Team @116447 can look into this for you. We will send you a DM shortly.
"@sprintcare can yalls add support for the oneplus 5t?? | @780678 Actually, the OnePlus 5t it isn't compatible with our carrier. If you are thinking about to get a new device you can review the options available we got for you in our website trough the link provided before. - CE"
@115714 @sprintcare Thanks for the promised callback to resolve my problem.  Figured you were blowing smoke.   I’ll be doing some good promo for you.   It’s on me.   #CaveatEmptor | @781084 We don't want you to have problems. What's the issue? We'll be more than glad to further assist you. Please send us a Direct Message. -AG https://t.co/rMApsV8PQY
Bout to leave @115714 asss | @475664 We'd hate to see you leave. Please send us a Direct Message to further assist you. -AG https://t.co/rMApsV8PQY
"@115714 bruh man hung up on me twice in the last hour . . . I was in the middle of upgrading my iPhone 4 to an 8 Plus. | @332157 This is not good to read. Please, shoot us a DM, let's get it straight. - FS"
@115911 is really beginning to piss me off today!!! | @650584 Just got your DM and am responding as we speak! Chat soon! :) *AlexKimbrell https://t.co/GefRnVHVqu
@115913 maybe you can clarify this for me. Is Jump! On Demand still available for customers or do you have to be grandfathered in to get it? When I got a line on my sister's plan I wanted On Demand bc I didn't want to stay with the s8. | @781085 @115913 Jump On Demand is absolutely still available in stores or by calling 611! https://t.co/lH0SH5fy2m *MikeRice
"@115911 How do I know it was a $10 part? Your store manager on Highway K told me I should replace it myself before picking up my replacement phone that the warrantee should cover. #tmobilsucksthisTuesday | @781086 Gina, what was it that broke on your device? Can you DM us here with some more details so we can chat? Thanks! *BlakeT"
"@115911 you suck this has been a failed experiment! We switched in September. 100s dropped calls can’t stay your service sucks! Back to the over priced @ATT we go! | @781087 Hey, Blair! I understand the value of dependable coverage! Give us one last chance, to change your stance! Dm, us. Let's chat! *KellenF"
"Hey @TMobileHelp I drop my iPhone and I guess the LCD screen broke from the inside, what can I do? 🤔 | @156070 That is not what we want! I am sad to hear this happened to you! Have no fear though, you've come to the right place! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes"
"Guys I am going to post a blog soon for what happened with me as a customer of @115911. They have the worst customer service I have ever seen and they charge unnecessarily. Do read my blog if you don't want to get fooled by the BOGO trap of @115911. #TMobile | @781088 Oh gosh, Arth. We want your experience with us to be great and we're here to make sure it is. Please DM us about the BOGO and we'll assist you ASAP. *ValerieP"
Me after switchn 2 @115911  @TMobileHelp they send me a broken phone n want me to pay them $100 to send me a new phone then refund me $100 when they get the broke phone like 1-thxgvn aint thur 2-xmax is 1mo away 3-didn't i just pay u $100 to switch n the 1st place 💵dnt grw on🌳 https://t.co/gXk51kWkk6 | @781089 Let's get this figured out! DM me and I'll get right to work :) https://t.co/ajg0boXCWT *TanyaFalandysz
I just shifted to @115911 because of the BOGO offer on Iphone 8 plus. This is a trap guys as they don't pay the price of the phone back. Now I don't want to be a part of this offer and they I am returning my phone before 24 hours and they are charging me $200 fot that. #Tmobile | @781088 Hey Arth. It sounds like there was some miscommunication about the BOGO offer and we'd love to clarify it for you. Send us a DM here so we can chat about this. We're here for you! *BlakeT
@115911 hello I'm trying to signup to tmobile Tuesdays and I haven't received a code | @781090 Let's see what's happening to make sure you #GetThanked. Send us a DM! *RickK
"Not sure if anyone noticed but the @115911 @tmobilehelp IVR at 611 doesn't allow for you to press 1, it just asks for you to press 2 for Spanish or loops back to main menu. Thank goodness I know Spanish or I wouldn't have been able to activate my phone. | @781091 Whoa! That sure is strange to hear! Thanks so much for the headsup. Congrats on your new phone! I'm glad to know you're activated and ready to go. I'm here to help if you need anything. Send me a DM by clicking on my profile https://t.co/6NxKsl5RJm  Thanks a million! *JoshHenegar"
@115913 Please look at the chat screenshots I have attached and help me out before I switch carriers.  I have been very patient with my assurant claim and getting my phone exchagned but I am at my wits end.  Never expected such bad service from you guys https://t.co/YCloZZCozU | @767601 @115913 We see your DMs and will be responding to you there shortly! *StephanieGarza
@TMobileHelp @115913 my first initial response was an hour ago for a DM about my wife's replacement LG V10 👌 let's not to the @115725  route | @150487 @115913 Thank you so much for your patience. We're truly committed to a resolution here and we'll be reaching out in DM as quickly as possible. https://t.co/lH0SH5fy2m *MikeRice
"@115913 I need your help John! ASAP! | @781093 @115913 We're here, Devarsh and we're ready to dive into this for you. Please send a DM our way and we'll get started. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 I’m upset all over again! I thought I would be helped and nobody has helped me!!! @TMobileHelp | @778945 I truly appreciate your patience, Brenda we're here for you and we'll be picking up with you in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 - tried to refer a friend using https://t.co/2cBubHiHV6 - it wouldn't take their number. They went today to activate service, store told them I can refer them once their service is activated. Is this true? | @742168 Let's make sure you get that referral, Michael. Send us a DM! *RickK"
@TMobileHelp any updates on when T-Mobile will support Google Jibe? | @781094 Howdy!  Let's check it out!  Can you shoot me a DM? - https://t.co/Llbz2sQI37 *JohnKuhn
"So my iPhone decided to die today and @115911 and @118272 keep hanging up on me while I'm trying to find this claim. The Assurant website won't let me do it either and I need a phone asap smh | @781095 I know you want to make sure this claim gets taken care of. Please send over a DM, so I can help make sure this is completed. *JPL"
"@TMobileHelp 
I bought 2 2nd hand unlocked t-mobile phones legitimately in Dubai/UAE, I wanted to know how to register an account as registration requires a US number with a sms code sent for verification. HELP! My phones were stolen n I wanna get the IMEI numbers to report them | @781096 Oh wow, I  would like to talk further about this! Can you please DM me via this link https://t.co/A2kWVVGFXO. *JonathanMacInnes"
"@115913 @115911 Would like to submit some feedback in regards to a horrible experience at a corporate store today. After an hour at the store, I had to call 611 and a wonderful CS agent came to the rescue. However, store experience was utterly horrible. | @781097 @115913 We always appreciate feedback, Steve and I thank you for reaching out here. We've got you in DM and we'll meet you there shortly. https://t.co/lH0SH5fy2m *MikeRice"
"Does this seem safe to you guys? @115714 

P.S. I didn’t request this. https://t.co/jiCiSYTClM | @781165 Hey Michael! Pleases send us a direct message so that we can further assist you. - LP"
"@115714 YOU FUCKING SUCK!!!!! Y’all should just shut down | @315271 Hello there! Please send us a Direct Message, so that we can further assist you. We're always here eager to assist. - KP"
@115714 what’s the price for the X? I have a business account and a 2 year contract | @356711 You can check out pricing at https://t.co/a1CreULD22 for iPhone X's
@116447 I have an unauthorized plan change. Customer service can’t put old plan back on account. 19yr customer #upset @sprintcare | @414105 Thanks for reaching out we are with Team @116447 We're here to help! Pls DM your phone #
@115714 can you explain to me why my phone says sprint LTE but when I get on my browser it says no internet connection 😒 | @781166 Sounds like we need to take a look and get this resolved ASAP! Please send us a DM! -Maria Q
"So I get the s8+ in July and @115911 drops the s8 active great 😒😔 | @381638 Send us a DM if you really need that active model, Will! We can take a look at what your upgrade options are :) *ChanneyT"
3 different access point changes and still shitty data? y'all gotta do better @126302 @115911 | @781321 Let's take a closer look at what's happening. Send us a DM! We're here for you. *RickK
"@TMobileHelp hi, can someone please call me? Sent you a dm. Very, very tired of getting the run around. | @661987 I see your DM, and am responding now! Thanks so much! :) https://t.co/zXrDYDCnIa *Bridget Wren"
Hey @115911 why are we paying you so much money if my service never fucking works 🙃🙃🙃 | @781322 I rely on my service just as much and we want to keep you connected! Send us a DM so we can assist. *KeithM
"@115911 is by far the worst provider ever! So much inconsistency. Totally going back to Verizon ✋🏼 | @781323 Hey Henna, we know how important consistency is! Send us a DM and we can further assist you! *ChanneyT"
"#T-Mobile Bogo Offer 
Its so tricky and even their employees are unaware and unclear about what actual deal is!!
Also once their store members sells this product by false information not ready to tack it back without charge @115913 @TMobileHelp @115911 | @781324 @115913 I absolutely want to make sure we're on the same page about the terms and conditions of these awesome offers. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
Sooooo My PhOnE iS gEtTiNg No service aaaaaaaand now it's not? WTH @115911 | @781325 We absolutely want to keep you connected! Have you tried a device restart so it can reset you on the network and refresh that signal? Do so please and send us a DM if the issue persists. *KeithM
@TMobileHelp I have been on this screen for two minutes. Why is service so bad these days? https://t.co/wYF1BZ7fTZ | @699175 I can help you out with this today! Send me a quick DM! https://t.co/hzjqSun5Lf *TreBrewbaker
"@115911 @115913 Got to say the 5min to redeem panda express coupon is kind of trash time limit why not the whole day? I hope next time you guys fix this ended up looking stupid in line bc the guy infront of me took 5min to argue with the cashier. | @781326 @115913 We want to make sure you're able to redeem your gifts, J.G. We're here for you; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115714 I'M LEAVING YOU!!!! It's over!! | @781437 Hey, what seems to be going on? You, as a Sprint family member, are important to us and we would hate to see you leave. Please DM us -Maria Q"
@115714 horrible service!!! | @781439 Hi there! We want to help. Please follow us @sprintcare and send us a Direct Message with details on the issue you are experiencing to further assist you. -Y.F.
@115714 please unlock my cell phone and quit holding me hostage as it’s been since Saturday that I requested u to unlock my phone- not cool | @716815 Please take a look at our unlocking policy https://t.co/vcKAMnjW1m. -SD
"@115714 please unlock my cell phone and quit holding me hostage as it’s been since Saturday that I requested u to unlock my phone- not cool | @716815 This sounds concerning to us. Is your account at a zero balance? Also, we'll like to take a look at your account. Get started here: https://t.co/P69ogCZ0iS Conversation will be continued in your secured web browser. -SD"
"@115714 2 years ago while on contract work, i switched to you from @115725. Verizon  said “You’ll be back.” I’m back home now and my #sprint coverage sucks. Please do something.  Dont make me go back to #Verizon. | @134926 Good evening! We definitely don't want to lose you as a valued Sprint customer. What's your zip code and nearest cross street so I can look at the towers nearest to you? -CD"
Hey @115913 does T-mobile offer any sort of microcell for homes out in the sticks like mine? | @781556 @115913 We have some awesome coverage solutions that can definitely help with your coverage at home. Please DM us and we'll cover all those for you. https://t.co/lH0SH5x9qW *MikeRice
btw @TMobileHelp these sim card welcome kits with the slidey out of both ends? really cool. Makes you feel like a superhero. :D | @661987 Haha! Because you are a superhero! #magentasuperhero https://t.co/zXrDYDCnIa *Bridget Wren
@115913 I wish you could spend a day with me so you can see how bad @115911 service is! @TMobileHelp | @699175 @115913 We want the best possible service for you and we're ready to dive in to check this all out. Please DM us to start. https://t.co/lH0SH5fy2m *MikeRice
"@TMobileHelp is the web browser internet down? I have no internet | @145829 Good evening to you.  T-Force is absolutely here to get that internet up-and-running for ya.  Looking at the area around your Billing Address, I am not seeing any outages or tower issues being reported.  Are you close to home or are you maybe traveling? *JonSimmons"
"How is it that I have @115911 in WA live within 20mins of HQ in Bellevue and my internet and data speed is crap... really...  makes no sense. | @781558 I definitely get the need to have a 🔥 connection, Ray. Let's take a look and find out what we need to do to get things headed in the right direction. Please send over a DM. *JPL"
"@TMobileHelp If me and someone else on the same network (T-Mobile) were to switch SIM cards, would it transfer all info to the other device? Me and my cousin want to trade phones. Thanks | @781559 Great question Jesse! A quick swap of the SIM cards won't quite transfer all the info but send me a DM and I'll guide you. Let's make the swap a smooth one! :) https://t.co/kc7O8gvmk3 *ClarrizzeHarkins"
"Krystal from @115911 @TMobileHelp “Customer Service” is the sweetest person ever. She did a great job helping me. ♥️ ❤️ 💜 | @781560 Awh that's awesome, so glad you got to chat with her :) Hope you love all of your #TMobileTuesday freebies this week! *TanyaFalandysz"
@115911 need to up your game in Gatlinburg. My Verizon family is throwing shade on me on my lack of service.😞 | @781561 Whoa! No shade here! Let's see what's going on so we can work toward proving 'em wrong. Send us a DM so we can assist further. *KeithM
"@115911 why do you always have to cuck me like this??? It’s literally been a day!!! I’m a good person! I don’t deserve this!! https://t.co/tCsSN6KB6t | @781562 We can take a look into options for all your data needs, Gabby. Send us a DM! We're here for you. *RickK"
@115911 @TMobileHelp I'm glad I'm paying for the nation's fastest 4GLTE. @115725 @115714 @ATT think you guys can do any better? https://t.co/shC22RCwOT | @247845 We're here to help! Please DM me the details and I'll get to the bottom of it with you :) https://t.co/PqgHENiX1V *ByronEdwards
@sprintcare As a 9yr customer today was the worse day ive ever encountered with Sprints customer care off Town east blvd. in Dallas Texas with Tec Ocie if thats even his real name.I really hope u guys get ur S**T together. | @781792 Glad to hear from you. I see what you’re saying and I am happy to help. What's going on? Was your request or concerned addressed? Please send us a Direct Message so that we can further assist you. -S M
@115714 STILL waiting for ANYONE to respond is worse torture than waiting for the next season of Game of Thrones........................... | @781793 Allow us to look into your issue. Please DM us. -CS
"@115714 Waiting for ANYONE to respond from Sprint is worse torture than waiting for the next season of Game of Thrones........................... | @781793 Hey! Please send us a Direct Message, so that we can further assist you. -CS"
@116447 all I want is my money refunded for the b/o for the phones I was told I would have today and an free month bill. I understand b/o’s happen but to not get an email text or phone call about it is no way to treat a customer! Please help | @781795 We would like to reach out to further discuss this. Please DM us your contact information. Thank you.
"why my service get slower when it get around that time to pay my bill ?@115714 | @781796 We'll take a look at this situation. Please, shoot us a DM to best address your concern. - FS"
@116447 I’ve payed sprint thousands of dollars over more than 15 years.All I get is over seas call centers that hang up on me an give me a run around is now way to treats loyal customer! | @781795 This is not what we like to hear. Customer service is one of our main priorities and we're not happy to hear this. Please follow and DM us if we can help! Team @116447
I'll change to whatever ISP offers unrestricted access to the web. I'll bounce on all this shit. #optimum #sprint | @781797 Sounds like something we need to look into. Please send us a Direct Message to further assist you. -AG https://t.co/rMApsV8PQY
@sprintcare @115714 Question: is there a way for me to get a print out of my text messages b/w me and a specific number? | @781798 Hi. Follow these steps to see your calls/text logs on https://t.co/0qT1rLBLtN with the account holder profile: https://t.co/c5wdd0H163 . - GS
@116447 I’ve been on the phone with sprint now 3 1/2 hour with people over seas that hang up on me an transfuse me 4time to peps that can’t help me. | @781795 Allow Team @116447 to look into the matter. Please follow and DM for assistance.
I've been a customer for almost 14 years @115714 and your customer service the past few months has been the best ever. Not sure what changes u made but great job. | @781800 We have made it our mission to put the customer first.  We appreciate you noticing we are working harder every day to be better for our customers.  Thank you for being a loyal Sprint customer!  Happy Holidays!
Hey @115714 I need some help over here | @185044 Glad to hear from you. How can we be of assistance today? - AP
@115714 don’t get why you let loyal customers pay for insurance on a phone and in the end make them send it to your 3rd party and pay 100-200$. Talk about better service meanwhile I have no service on my phone for the past 24 hours | @781801 We don't want you to have problems. We'd like to further assist you. Please send us a Direct Message in order to take care of this for you. -AG
"Totally pissed at @115714 

Should have known that getting free service comes at a greater cost. | @781802 HI there! We want to help? How may we assist you today? What seems to be the issue? Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F."
"Sitting in a small house like restaurant in Bonita Springs, FL on old 41 north of Bonita Beach Rd & there is NO @115911 service. Not a great start to our relationship. | @121077 I certainly depend on my service to work no matter where I am, so I want to check into this area for you. Please send a DM. *JPL"
"Hey @115913 and @115911 what is the impediment to getting coverage in the tunnels on either side of I-90 floating bridge between Seattle and Mercer Island? It’s been terrible for years. | @262661 @115913 Let's dive in and check out the coverage and service there, Dan. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"I brought 4 lines today to @115911 from Sprint. 3 hours in the store, 4 customer service reps have hung up on me and every person I talk to refuses to connect me to a manager. HORRIBLE CUSTOMER SERVICE @115913 #FirstDay#CustomerService | @781803 @115913 I truly want to turn this around and make sure your start with T-Mobile is a smooth one, Michael. We're here for you; please send a DM our way and we'll dig into this fully. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp can you please have a representative message me. Your phone reps are absolutely awful. | @259691 Oh no! That’s not the #Uncarrier way! Send me a DM so we can get to the bottom of this. https://t.co/cseyxpyzFm *VanityPena
"@115913 I really need help. We switched from Verizon  (after 8 years) to T-Mobile on 11/18/17. We paid over $400 for two phones, but the store did not have them so we ordered them. The phone's still HAVE NOT shipped and we are without phones. Please message me we can talk. | @152195 @115913 We absolutely want to get to the bottom of this for you, Glenn and sort this all out. Please DM us to start. https://t.co/lH0SH5fy2m *MikeRice"
"@TMobileHelp new apartment with no service! Would cellspot be the best option for me? Can I grab one at the local store? | @781804 Hey, Chris! Congrats on the new apartment! Let's make sure you're able to get the most out of our network at your new home! Send me a DM & let's chat more :) *AlexKimbrell https://t.co/GefRnVHVqu"
"@115913 your app developers should optimize the t-mobile app bc most of the times I can’t even pass the processing page to sign into my account on iPhone 7 | @781807 @115913 I want to make sure you're able to get into the app, Eric. We're on this; please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
Someone is #spoofing my number.  I don't feel like changing my cell # that I've had for over 12 years. How do I make it stop? @115911 | @781808 Hey Muni. This sounds serious so I'd love to look into this further with you. DM us here with some more details and we'll gladly help out. We're here for ya! *BlakeT
"@115911 @TMobileHelp when I listen ""Friends"" @214045 doesn't appear by my side,  I want my money back😂 | @781809 That would be an epic party trick! Though if I got his coat from on the the bus, when I play the song, I might love that too! That is one awesome coat! 😃 *JonathanMacInnes"
"@115911 @ johnlegere. T-mobile I am at an all time dissapointment. I called no help, did the survey, gave you chance to fix.Agt calls me no solution to see what the issue is.Really! Today my16 Year Anniv with you. Should have switched sooner. Kelly at store only good thing. | @780154 Hello Bea, we are here to assist 100% Meet us in DM so we can help! *RozLancaster"
"@126972 @115911 too much of this. 😐 not sure who’s to blame but the lag... https://t.co/VS5XLxiote | @781810 Let's take a closer look to see what's happening, Jorge. Send us a DM! We're here for you. *RickK"
@TMobileHelp wanting to use the @239217 free bowl but app won't display the fine print!! Just flashes loading then nothing... so frustrating. How do I use it? | @781811 Hey! Send me a DM by using this link. I got all the info ready to shoot over to you. I'm hungry too :)    https://t.co/UOOUCn8nWm *JeremyKelley
"What’s going on with @115911???  I contacted @TMobileHelp last month about missing the 20% hookup discount on some of my lines.  I was told i will see the credit this month.  Now, not only no credit for last month, none of my lines are getting the discount. | @781812 Let's get to look into that 20% Hook Up, Chris. Send us a DM so we can get on this 100%! https://t.co/dPHUAru2pc *MikeVance"
"@TMobileHelp @115913 Still waiting on resolution! We've been waiting for an hour for either Raiven or Madison, the Supervisors that we were last told would call us back. Might be a good idea to respond and say I'm resolving the situation! #customerservicefail #1stday #TMobile | @781803 @115913 I'll see you back in DM. I'll get you taken care of. *ZachRicketts"
I don’t understand why @115911 keeps playing with my MONEY. @115913 . Y’all really stressing me out . | @511786 @115913 Let's get to the bottom of this for you; I truly want a full and lasting resolution here. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice
"@115913 On JUMP Demand, walk to a T-Mobile store only to find out I am unable to return my old phone in-store. Call customer service for a shipping label, to find out the only way to return the old phone... is in-store. In-store service 👎, call service 👍. | @782048 @115913 We only want the best experiences for you in any channel. Please send a DM our way and we'll dive into this. https://t.co/lH0SH5fy2m *MikeRice"
"Okay I'm never ""Walking"" into an @3769  or @115911 store again... Takes hours like buying a car | @782049 That's not the experience that we want for you! Send us a DM and we'll assist you here via T-Force! *ChanneyT"
"@115911 $5 atom discount code not working in atom app.  Can u help, pls? | @536915 We sure can, Ken! Send us a screenshot through DM, so we can assist further. *TarynS"
"Is @115911 having issue with their service today?😩😭 | @769303 Hope not! Send us a DM and we can take a look at what's going on, Stephy! *ChanneyT"
"@135517 you should offer your grandfather business customers some sort of holiday offer......right? | @735000 Eduardo, BOGOs are the flavor of the holidays! Everyone can get in on this one! https://t.co/JPRc1xZFQs *LolaChu"
Hey @TMobileHelp why offer the Note 8 if even the smallest live messages are too big for MMS?? | @726776 We want to make sure all of your friends can get your Note 8's amazing live messages! :) Click this link so we can take a closer look at how to make that happen https://t.co/6eZrWJ9PIa *JustinRhodes
"@115911 you guys better give me my old phone back 😢 | @782050 We've got your back, Francisco! I'll meet you back in DM! :) *MaddieAbbot"
@TMobileHelp so...I purchased my Apple Watch over 24 hours ago and paid for 2 day shipping and it’s still processing. Why? If I knew it would take so long to get to me I would have done overnight. | @158880 Hit me up and lets see whats going on: https://t.co/fFwcGHx0L1 *TaylorMoon
@TMobileHelp no service in little Ceasars arena. | @782052 That sounds like a job for T-Force! Click here to shoot me a DM so we can take a closer look at the service there! https://t.co/6eZrWJ9PIa *JustinRhodes
"@TMobileHelp @115911 my Walgreens code doesn't work. Can u help? Thanks! | @782053 That is not what we want! I am sad to hear this happened to you! Have no fear though, you've come to the right place! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes"
@TMobileHelp any black friday offers besides the bogo one? | @782054 I would love to go over our best deals.  DM me: https://t.co/tdwt367vMq *NevinBruce
Sooo all the @115911 stores in #BatonRouge are down tonight... How inconvenient #smh | @782055 Hey there! Send us a DM and let us know exactly what's going on so we can better assist you :) *ChanneyT
"@115913 tmobile systems down?  Customer care can't even look up my account | @782056 @115913 We absolutely want to make sure we're taking great care of you, Melissa. Please DM us; we're on this. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp I need to follow up ref#07419527 Courtney manager Customer support. The s7 edge we returned to tmobile is still on my bill. Please take it off. | @782057 I am responding to your DM now my friend! You've got a #MagentaExpert at your side through thick and thin. :) https://t.co/033FgbQAw8 *KyleVesely
"Part 2 that’s all it would have taken in the first place. Don’t lecture customers on how they don’t read when we’ve been getting this same deal for weeks to have it changed. @115911 @TMobileHelp | @426715 Hey Adam, I want to help with the deals that you are enrolled in! Send me a DM. I am here to help no matter what! https://t.co/zDWnfngdI9 *LauraBeasley"
After one month of leaving @115911 I was charged for the service of the month I haven't been with them and now refuse to refund me! What a joke of a company! | @635151 Hey Caitlyn! You should only be charged for the days that you used your service with us! Send us a DM and we can assist! *ChanneyT
@117543 I got a new 4G LTE cellspot it is version2 do you know what the difference is if it's better performance https://t.co/Nav1I2GVgi | @430215 @117543 Check out all the details on the new CellSpot V2 here: https://t.co/udDh9F6sID. https://t.co/lH0SH5fy2m *MikeRice
"Having @115911 as your service provider and trying to use @917 is a joke and epic #fail ... I live in a HUGE city with basically no service all the time, what are we paying them for if our shit doesn’t work?! #snapchat #tmobile #cellservicesucks | @782058 Oh no! I love to share the moments with my friends all the time and would want the same for you! Send us a DM with the areas you're concerned about and let's figure out what's going on to get you the blazing speeds & connection. *KeithM"
Aye @115714 I'm trying to leave @115911 what deals yall got?!? | @738055 Hi there! We great offers for new customers. You can take a look at our promotions at https://t.co/vmQEcCG8fV . - AP
@115725 @115714 payment plan 200 moneys | @782118 Glad to have you on board today. Let us know what questions you have. - AP
"@115714 I've now been in a sprint store for over 3 hours trying to buy a new phone because customer service can't remove an error from my account. Literally (and I mean that when I say it) the worst customer service I've ever received. | @782120 Wow, we hate to hear that!  What is the error you are getting Tucker? -MB"
hey @TMobileHelp - andrea (emp id 1222451) is AWESOME please give her a kudos/raise/box of puppies/all of the above | @661987 LOVE IT! Thanks for the feedback! I'm so glad to hear Andrea got you all taken care of! That's what we do for our #Magenta Fam! I'll make sure she knows how much you appreciate her help. Have an amazing rest of your T-Mobile Tuesday :D *AlexKimbrell  https://t.co/GefRnVHVqu
"Wow @115911. I have insurance and yet you tell me I DAMAGED my phone on the outside . I’ve had this refurbished phone 3 months and the screen is coming off. Unacceptable, I pay 1000 dollars for a phone 15 dollars for insurance and I’m still demanded to pay a deductible. Unaccept | @782264 Let's take a closer look at what's happening, and find your best device option, Alonzo. Send us a DM! We're here for you. *RickK"
@115913 I want to switch to T-Mobile! Sprint doesn’t give me anything free 🤦‍♂️ | @782265 @115913 We would love to have you join us! Shoot me a DM and we can chat deets https://t.co/7gT2t6PtXx. *StephanieGarza
"@115913 @TMobileHelp i need help with the trade in device. Could you please help? | @185048 @115913 Thank you for the DM, David! We're on this and we'll be responding in kind shortly. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 help! No service in my new apartment! | @412103 Let's take a closer look to see what's happening, Vrunda. Send us a DM! *RickK"
"@115911 wtf you keep hijacking my phone to do updates? I NEED MY PHONE WHAT IF IT WAS A LIFE OR DEATH SITUATUON?! FUCK YOU!! | @782266 Ouch, send us a DM & we can get to the bottom of this to ensure you're able to use your device. *ChanneyT"
"Hey @115913, I'm starting to get disappointed in @115911. David from support just told me t-mobile won't honor the promotion that's currently on the t-mobile website. 

https://t.co/Z235nkAkQC https://t.co/kj1nqsFghy | @117288 @115913 We're here for you and we want to make sure you're getting every promotion possible that you qualify for. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"So y’all ain’t gon text back? @TMobileHelp https://t.co/MckOY8BbRZ | @782267 Hey, man! Thanks for that screenshot! Let's just double check and make sure that payment went through and everything is good to go. Shoot me a DM & I'll take a quick look! *AlexKimbrell https://t.co/GefRnVHVqu"
"I️m tired of have no service and failed calls on y’all weak ass shit, FIX IT @115911 | @640231 Having strong connection is important to me. Let's take a closer look to see what's happening. Send us a DM! *RickK"
@TMobileHelp Are tiered data plans still available?  Would rather have limited data but full speed tethering and HD video the rare times I use those. | @782268 Hey Cain I can help you get the answers you need. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone
"Was thisclose to ordering an iPhone X through @115911  but their system in store went down #notagoodsign | @279487 That's not the start we want to have, but we can make up for that. Send us a DM, so we can assist. *JPL"
"@115913 Am I supposed to be throttled to the point where I cannot send a picture on iMessage? This is frustrating but if so I guess I will have to suffer. Please let me know. | @782269 @115913 Let's dive in to make sure you're getting the best service possible, Jordyn. Please send a DM our way and we'll get started. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 just wasted over 1.5 hours of my time with a rep to try to figure out why my service sucks and now he is just ignoring my responses and didn’t fix the issue. He just left me hanging. | @782270 @115913 I want to make sure that you're getting the best service possible, Bradley. We're here for you and we're ready to dive in. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 , Sir , I am having a hard time in solving an issue for which I am not responsible with t mobile . Because of this I have decided to leave t mobile and take this issue with a lawyer.. please help me if you can.. | @782271 @115913 I truly want to turn this all around and make sure we're reaching a resolution for you, Suneel. Please send a DM our way and we'll dive in. https://t.co/lH0SH5fy2m *MikeRice"
They're trying to get me to upgrade my phone but won't fix the issues i already have! Over charging me because they told me wrong information from the beginning. GRRRRRR @115714 | @782451 We are very sorry to hear this. We are here to help. Please let us know via DM if you need further assistance.
@115714 about to loose a customer 🤬 | @782452 We'd hate to see you leave the Sprint Family. Please send us a Direct Message to further assist you. -AG https://t.co/rMApsV8PQY
"@115714 if you're going to call.... have someone American that I can understand and not in the evening | @514150 Did we miss a callback? Please, DM us with some more details to review. - GS https://t.co/rMApsV8PQY"
"@115714 Hold up. Hulu free!?! | @337875 Hey there! Only Sprint gives customers the best price for Unlimited, with HULU. For details visit https://t.co/DxvjNQ4Zwg . - AP"
@115714 free Hulu? | @782458 That's right! See everything about it here: https://t.co/jSlSl5eqLc. - MP
@115714 hey you guys are the worst provider I’ve had. You can’t even call and use your data at the same time???? What is this the Stone Age days? 🙎🏽‍♂️ | @782459 This is not what we like to hear. Please send us a DM and we'll help. - MP https://t.co/rMApsV8PQY
"@115911 thanks for the free panda express... I post a picture but my kids and I  already ate them. My wife was kinda disappointed when she tried to claim here's this morning its said this offer is no longer available... | @341848 Let's make sure your wife is able to #GetThanked as well, Nathan. Send us a DM! We got her! *RickK"
@TMobileHelp Why is it so hard to activate a new device on your network? Why would your service rep get me off the line before making sure my service was working? Wouldn't you want to make it easy for a customer to use your service? | @782460 Hey there! We definitely don't want you to have a hard time activating your phone! Send us a DM so we can help out! *EliseBlake
@TMobileHelp my galaxy 7 keeps crashing & randomly turns off...nothing but issues with this phone since day one... which wasn't too long ago :/ | @782461 Oh wow.  I'm a HUGE Samsung fan and I am disappointed to hear one of them is letting my customers down.  There is a TON of things I can show you that will help us here.  Please send me a quick DM and I will take a peek. *JonSimmons
"@115913 I would really like for u to contact me about the service I don't have. | @152195 @115913 We are truly committed to taking great care of you here, Glenn and we'll be responding in DM shortly for you. https://t.co/lH0SH5fy2m *MikeRice"
"@115913 So disappointed with how my issue was handled. 2.5 months of promises by countless representatives and supervisors, and nothing! I'm the one who is wrong? After 10 years, loyal to T-Mobile, I'm taking my business elsewhere.

#lame
#whathappened
#brokenpromises | @779878 @115913 I would love to continue this with you, Matthew - I truly want to help get this resolved. I just sent you a reply to our DM's and will meet you back there! *DanielleGibbs"
"@115913 ""If you’re not happy with the One Plus feature I would be more than happy to remove it from your line for you."" This is a reply from your @TMobileHelp team instead of finding/fixing WHY MY DATA IS almost nonexistent ABROAD! #BadService #TMobile | @782462 @115913 Tarik, we're here to give you all the right info regarding speeds abroad- Please DM for further assistance! *RozLancaster"
"Date Night with the love of my life!! #JusticeLeague was AMAZING in 3D!!! Thanks @115911 for the awesome promos for $5 movies this month @144529 and @5080 !! Perfect timing to get our super hero fix!! #TMobileTuesdays Rocks 💖 https://t.co/qizM0rfjzo | @572205 Wow!!! 3D and everything. Pulling out all the stop for date night. Thanks for showing us some love on your #TmobileTuesdays. Spreading thanks all over the place!! If you need anything, DM me up anytime.  https://t.co/cYAShZx2fF *PoxMaphixat"
@TMobileHelp @115911 Your TMobile Tuesday app ruined my entire dinner. Automatically started counting dow when I wasn't even at the store!!! Now it's gone and I didn't get anything!! Please give me back my free panda bowl! | @560108 T-Force is here to assist! Feel free to send a DM our way! *SusanaDominguez
@115911 how TF do you exist as a business. I gave you $50 to have Internet on my phone. Where TF is it. | @782463 Having strong connection is important to me. Let's take a closer look to see what's happening. Send us a DM! *RickK
@115911 I have been this company since 2005 and now they are screwing me over...how sad | @782464 That's not the type of experience we want you to have. Send us a DM and let us know what happened. We're here for you. *RickK
@144529 @115911 attempting to use the TMobile Tuesday Promotion but code given for Atom Tickets won't work. Please help. | @782465 Hi hi! Send us a DM and we can take a look at what's going on *ChanneyT
"So #ThankfulFor @115911 for making me realize my account can get hacked and they're not going to do anything but sue me. https://t.co/e1b8eJfl1p | @782466 Woah, we take these matters seriously, Printha. Send us a DM and we can take a further look into this for you. *TarynS"
"@115911 giving me that “LTE” branding with a 3G experience. https://t.co/3ZvkBgbhnO | @782467 Let's check out what's happening in your area,. Send us a DM! We're here for you. *RickK"
"@115911 @115913  not sure where everyone is getting these amazing speeds, but mine averages about 3 to 4 Mbps??? WTH https://t.co/vUlTpqjcqy | @782469 @115913 Let's see if we can get those speeds working for you. Please hit me up in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"Fuck @115911 .. I need to change my service to somebody else! | @782626 What's going on, Brena? Anything we can do to help? *JPL"
"@TMobileHelp your agents need better training | @156987 Yikes! Let's chat about what's going on, send me a DM! https://t.co/iUlnGXy3Ha *VinnyFrancisco"
Hey @TMobileHelp @115911 ... you should really look into the service where I work. It is horrible every single day. | @782627 Let's see what we can do to improve your coverage. Can you meet me in the DMs? https://t.co/sBIVWmm6X2 *EddieGough
"Hey @115911 please don't use Atom again for #TMobileTuesdays what a clunky app interface! Plus the code wouldn't work for me. @168990 is much better | @782628 Let's check out what's happening with your gift, Sean! Send us a DM so you can #GetThanked *RickK"
@TMobileHelp good job today. Your tmobile Twitter help is the best. Much better than the call centers. Keep up the good work! | @782057 Yay! Glad that we took care of an awesome customer like you! Let us know if we can be of any additional help by sending a DM. https://t.co/jg1YyB1ZS7 *CherneilRandolph
"@TMobileHelp @115913 Help! My parents are threatening to drop off our family plan & switch to Verizon. They say they don’t get good coverage in their home. Tips? | @782629 @115913 Let's make sure they're getting the best coverage possible, Peter. Please send a DM our way. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp Hi I'm not able to get my code for the $5 movie ticket | @782630 $5 movie tickets is a sweet offer! Meet me in the DMs https://t.co/sBIVWmm6X2 *EddieGough
"@115911 Your company just gave away sim cards and phones to people who hack others. Pray these two gentleman don't sue your company for the amount of money they lost. There's a hack going around where people clone phones through your system. Congrats | @782632 Hey there, please send us a DM and let us know what you are seeing so we can assist you properly. *ChanneyT"
"Company wide computer outage at TMobile stores? I️ call bullshit, store reps just didn’t want to help. @115911 | @782633 That sounds really strange, Kristen. Let's take a closer look to see what happened. We'll be able to assist you here on Twitter. Send us a DM! *RickK"
@sprintcare you are seriously the worst service. I make a $100 bet you can’t go 24 hours without making me retry sending an under 180 char text | @131053 Hi! This isn't the experience we want for our customers. Please send us a direct message for us to further assist you. -FP.
"Giving up on dealing with this terrible service smh soon I’ll be gone @115714 | @194725 We certainly want to get you the service you deserve! Please, send us a DM so that we can further assist you. -JA. https://t.co/rMApsV8PQY"
"Hey @115714 thanks for hanging up on me because you don't want to answer why there's an erroneous $514 charge on my bill... after I was placed on hold for over 20 minutes.  You ROCK 😡😡😡 | @782684 Hey! We are sorry to see this. Please, DM us to review this situation and answer your questions. - GS https://t.co/rMApsV8PQY"
"@115714 one percent does make a difference... your service sucks all over Los Angeles. This is all I always see... unless loading and choppy videos. https://t.co/H04485d5sn | @782687 This is not the type of experience that we want you to have. We would be more than happy to assist you in this situation. In order for us to do it, please send us a Direct Message. -AM."
"So... Um @233796 and @115714 ... How are you offering 6 months of Tidal and it's day 7 and I'm still on ""Please Wait""?

What are y'all doing? Getting Prince to re-recorded his masterpieces? | @782688 This is not the type of feedback we want to hear from our customers, Please DM us so we can look into this issue. -MG"
But what’s going on with your service @115714? 🙄 | @782689 Hello there! This concerns us. Please follow us and send us a DM to help you with this matter. - LR
"@115714 #Sprint getting coal for Xmas for turning off our daughter’s data when needed for mapping, b/c she used 100mb roaming data. So I can buy more roaming data? NO says Sprint. If u want to get stuck in unfamiliar city without GPS help, get Sprint. https://t.co/j2axs7h4C3 | @782690 Hi! We saw one of your messages, and we want to help you to provide you the best resolution. Please send us a direct message for us to further assist. -FP."
"@115714 riddle me this... 1 bar I have service but then this happens... #NetNeutrality  ??? https://t.co/hVgCvdDhyQ | @782691 Thank so much for the information provided, we will be more than happy to assist you with this situation. In order for us to do it, please follow us and send us a Direct Message. -AM."
Why is it @115714 never runs a deal for standing customers? The deals are always for new lines. Must not want my long time allegiance. #sad | @542346 We understand your concerns and we are here to help. Please send us a DM if you would like to see if you are currently targeted for any promotions as an existing customer.
"@115714 @sprintcare I helped my mother sign up for service using my referral link - set it up and paid for it online then picked it up in the store. Haven't received any confirmation regarding the gift card, however. | @782692 Hi! We'd like to help. Please send us a DM and we'll assist you. - MP https://t.co/rMApsV8PQY"
"@115911 SUCKS! My data been lagging on some weird shit ever since I switched to them my shit mad slow😡❗️ | @782823 Thanks for reaching out! Let's find out why this is, send us a DM Julizza! *ChanneyT"
"Customer service at @115911 is a joke. I’ve been trying to fix an account issue and this girl has been trying to sell me shit I don’t need this whole time. | @782824 I know you want to get your account in order, and we are glad to jump in and lend a hand. Please send us a DM, so we can help. *JPL"
"@115911 I checked my TM Tueday app and it said I redeemed my Panda Express offer on the 7th but I only got $3 off $5 coupons ever since the deal began. What can I do? It literally says redeemed but when I check what was redeemed it only shows the 3 off 5 and not the free bowl. | @782825 Let's take a closer look to see what happened, Astrid. Send us a DM! *RickK"
"God forbid I die while T-Mobile service never not working... 🙄 @115911 | @782826 Hey Lauren, send us a DM and we will further assist you with ensuring a great experience at all times. *ChanneyT"
"@115911 hello, I need some help unlocking a phone that got locked as soon as I inserted a T-Mobile SIM. Contacted you guys on live chat and was told they can’t find the phone in your system! | @782827 Let's take a closer look to see what we can do . Send us a DM! *RickK"
"Boyfriend called @115911 twice now, and both agents don't even know what BingeOn is. Oh the joys of outsourcing overseas. XD | @200766 Hey Liz, send us a DM and let us know what you guys are needing assistance with. We'll do our best to assist you here! *ChanneyT"
"@115911 been with T for a dozen years, any perks for old-timers? No need for another line, but 💕 2-for-1 iphone deal! Customer retention is much more cost effective , studies say 🤓 | @782830 Hey Renat! Thanks for your loyalty! Send us a DM and we'd be happy to take a look at your upgrade options :) *ChanneyT"
"If you want horrible customer service and non-working refurbished phones that cost $175, go with @115911 | @782831 It's super important that we get you a working device. If you are having trouble, shoot us a DM and we can help. *JPL"
"@115714 I cancelled my brothers phone line today, and you won’t cancel it until the end of the billing cycle?? I want it cancelled today, way to put the customer first... guess the customer isn’t right when it comes to @115714 | @783045 Hey Luke. We would like to assist with this situation. Please send us a Direct Message, so that we can further assist you. -TN"
One Thang Bout It... @115714 TRASH AF @115714 | @783046 This is not the type of feedback we like to hear fro our customer. Please DM us why you feel this way. -MG
"@115714 @sprintcare  Why the service so bad...cmon now⁉️⁉️ | @783072 This definitely not the way we want our customers to feel! Please send us a DM, so that we can further assist you. -GP."
"Couple more months and im cancelling @115714 im done with them and their bs | @783074 Hi Juan! We would hate to see you go. Please, send us a Direct Message. -CL https://t.co/rMApsV8PQY"
"Looks like I'll being suing @115911 !! Over charged and never cancelled a line I request back in July | @139344 Hi hi, we don't want you paying for something you no longer have, send us a DM and we can assist you. *ChanneyT"
"@115913 Sir I did not get the justice even here. Zach Ricketts could not able to resolve my issue. Because of your employee i was charged 325$ . Please do the justice for my money | @782271 @115913 We're here to help, and I would love to make sure we've explored every option for you. I just sent you a DM, and will be providing some additional information there in just a moment. I look forward to working with you! *DanielleGibbs"
"hey @TMobileHelp please help me getting the access to my account online, thanks | @537202 Hi Luis! We'd love to help! Could I have you follow here: https://t.co/jXcJ1nMfO2 and I'd be more than happy to help! *ChelseaTorralva"
"We need more marissa's in the world to make the world brighter ✨🌞😂 @115911 !!!! https://t.co/120Jq2OlkA | @780165 @115911 Marissa is pretty awesome? 😂...!!**  Thank you for working with us, Donna! You the best! ❤️ https://t.co/DMr1doG7OR *JulissaBadillo"
"Use every social media platform to expose the double charging tactic! How convenient @115911 wants to increase their volume during holidays while family’s suffer | @783075 We want to look into this right away. Send us a DM, so we can help. *JPL"
"Once again the shady @115911 double charged me, over $433, just think if they do that to their customers | @783075 If there was an error made with your payment, we will absolutely get this straightened out. Please send over a DM so we can dig right into this for you. *JPL"
"@115911 is a bullshit company fuck y'all | @783138 Woah! What's got you feeling that way, Casey? DM us here with some details and we'll gladly assist. *BlakeT"
@TMobileHelp please save me from Verizon! They’re ruining my life #seriously | @685925 I think that we can definitely help you out with that one! I have tons of details for you on what it would look like to paint your world #Magenta :) Send me a DM and we can chat! https://t.co/W3cyuk6dh9 *DebiChavarria
"@TMobileHelp can u plz fix ur service in columbus it sucks | @783144 Hi there, Claudia! Your services are very important to us and we want you to be able to enjoy them as well. Shoot me a DM so I can dig into this with my #Magentashovel and work towards a resolution to your problem. https://t.co/OPQr0EYSsq *MichaelLabao"
@115911 4g speeds in Tempe Az. https://t.co/fDGX9vCpIp | @155252 Thank you for staying engaged. We just sent you a new DM. *JennaLundh
"@115911 your company sucks! Been with you guys for 2 years and now Sprint is giving me a better deal for a phone | @783145 Hey, Mike! Send us a DM, and we'll explore additional options for ya! *KellenF"
"@TMobileHelp -Almost 2 months after #switch2tmobile, we still have NO status update on our ETF, device payoff, & BOGO rebate... What is the deal? Even visited two local physical tmobile stores ... they ALSO are put on hold - your OWN dealers!! #bad #carrierfreedom ?? | @783146 Hey Susan. Thanks for reaching out to us at T-Force. Please follow this link to provide us a little more information so that we can take care of you.  https://t.co/xKtJVNqc2V *MichelleA"
@TMobileHelp ... The deal has expired. Any help here? | @783147 I definitely want you to be able to take advantage of that promo! Shoot me a DM and let's talk! https://t.co/NMvRntQYM5 *SarahPearson
@115913 this is the internet speed in my area and that’s with 3 bars inside and outside https://t.co/MCA84ssfbR | @286737 @115913 Let's see what we can do to get those speeds working for you. We'll reply to your DM shortly. *StephanieGarza
"@TMobileHelp hi I am a customer on TMobile One 2 line/100 with hookup promotion so paying $80/mo. I really want to use your BOGO and add a new line to my plan, but cancel after getting the rebate. Is there a way to do so without losing my current promotion? | @783149 Hey my friend =) Send me a DM and we can take a look at that. *BettyAranda"
@115913 you have a great crew of people behind you at @115911 and @TMobileHelp above and beyond customer service. | @265435 @115913 Jay! Following up with you to make sure that we get this 100% right for you! Please send me a DM when you are available! Mahalo! https://t.co/W3cyuk6dh9 *DebiChavarria
"@TMobileHelp Hey, I've got a question in regards to Payment Arrangements. | @783150 You got the questions, we got the answers!! Send us a DM of your question. 
https://t.co/KQh917xfZf *SurDuaneMcGurn"
"@115913 I'm so disappointed in T-Mobile customer service. 4 phones and a business account and they don't mind that I'm shopping for other service | @783151 @115913 We'll do whatever it takes to keep your business, Kellie. Please send a DM our way https://t.co/Nr93OTtXRx *TaylorBest"
"@TMobileHelp apparently I am receiving bills to my email from one of your customers that’s not me. I am not a customer. How can I make this stop? Also Connie needs her bill! | @783152 Oh weird!! Let's get that handled for you. Can you shoot me a DM and I can grab some info 
https://t.co/KQh917xfZf *SurDuaneMcGurn"
"@115911 sister I have no service and I’ve already restarted my phone and taken out the sim | @783291 Those are great troubleshooting steps, but it sounds like we need to take a closer look. Please send over a DM, so we can assist. *JPL"
"If you work as a customer representative you should all have the same information I can’t deal with @115911 no longer! What’s a good phone company I should switch too? | @783292 Aw, what;s going on, Tiffany? We want to make sure that we're always on the same page. Send us a DM and we can work this out. *TarynS"
"@TMobileHelp I sent you a DM, really need help on this situation | @287605 Thank you so much for sending us a DM concerning your account, we would be more than happy to assist you with this. To better assist  you I need you to send me a DM. Thanks in advance! https://t.co/ineZm1Lcy2 *AntoineWhite"
"@115911 I ported out my t-mobile number to sprint but t-mobile is not releasing the number. my number is active on both the networks(Same mobile number active on 2 different mobile phones, one t-mobile device and one sprint device) since last 3 days. | @783294 We can look into this for you. Please send us a DM. *JPL"
"@115913 Give me and my wife each a free phone of our choice, we will leave AT&T in a heartbeat. Their customer service sucks and we're roped into AT&T Next.  Our bills just keep getting bigger. | @783295 @115913 We do have a pretty amazing BOGO deal going on, sounds like the perfect time to switch. Send me a DM and I can help with any questions you have https://t.co/Ywc2SE9mUL *TylerDevenere"
"@TMobileHelp Thanks, Chase C for your help and peace of mind. Many kudos to you! | @783297 Thanks for the shout out Dava we do appreciate that! If you ever need anything T-Force is here for you. *KennethStone"
"Ok @115911, do you see my “No Service” status? It’s been happening a lot this month... any reason? https://t.co/MiRXbTZTbM | @236951 Having strong connection is important to me, Anton. Let's take a closer look to see what's happening. Send us a DM! *RickK"
"Really disappointed in @115911 right now 😩 | @290112 Aw, why, Ashley? Let us know through DM, so we can work this out! *TarynS"
I have @115940 now! Thanks @115714. https://t.co/Kj43QNyHn8 | @783335 You are very important to us! Thank you for the trust you have placed in us. -GP.
"@115714 so...what’s you Black Friday or Monday specials??? | @619702 We also invite you to visit our official website: https://t.co/bmjSCSZtTi to see everything related to our services and products, new offers and promotions available at all time. - JL https://t.co/rMApsV8PQY"
@115714 so...what’s you Black Friday or Monday specials??? | @619702 Hi there! We do not have that information in hand at the moment but please visit https://t.co/RaFdvTmR8M for new updates at all time. - JL https://t.co/rMApsV8PQY
I wonder why my @115714 bill keeps fluctuating ! I was at 175 and now I’m at 200?? | @783337 Hi! This is  important for us. We want to provide you with the best resolution for this. Please send us a direct message for us to further assist. -FP.
"Hey @117735, your tech killed broadband and my entire workday today. His response? “Call ATT”
I called and waited 2hr. No show. U cancelled the appt and won’t say why. Missed deadlines, hrs of missed work. Thanks for your “sorry.” 10+ yrs. Here I come @115955 and @115714 | @783338 Hey there! We'd be glad 2 have you join our Sprint family! Check out our contract buyout offer visit https://t.co/4MjVV3ABaa. -TN"
@158861 @TMobileHelp does the #LGV30+ have a better DAC than the standard #LGV30 ❔ what are the differences? #❓ | @612031 That's a fantastic question! We'd love to talk phone specs with you. Send us a DM to get started. :) https://t.co/5WTbYMDfLD *JordanNeuhauser
"@115911 I can’t even get service in my own apartment. So tired of this. https://t.co/pszl3vpHSY | @778889 Let's check out what's happening in your area, Ryan. Send us a DM! *RickK"
"@TMobileHelp Coverage during Stanford Football games at Stanford Stadium is terrible. Can't get any data through for several hours. Any way to increase capacity on game days so I can use my data plan? | @783443 No signal is no good, especially during a fun event! Send us a DM and let's take a look at what's going on! https://t.co/5WTbYMDfLD *JordanNeuhauser"
"@115913 Bad experience in store # 2293 Torrance, Ca 11/21.  Wanted to buy J7 new phone, pay CASH, or w/my Visa Card.  I do not need credit.  Store employees (all 3 or them!) rudely insisted I needed a SS# & credit run to get T-M One Plan activated. Please Help! | @783445 @115913 Let's explore all our options to get you set up with us, Tom. I want you to have the best possible experience in any channel. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
SO YALL WASNT GUNNA TELL ME @115940 COMES W/ MY NEW PLAN?BET @115714 | @538001 Hi there. We're currently providing hulu service at $0 rates. You can visit https://t.co/jSlSl5eqLc for more details or simply DM us to further assist you. -OM
"When @115714 try to act like they don't see your tweet... https://t.co/Kb3xf4hGDU | @783566 Hi there. We'd like to look into your network experience and turn it around. Please send us a Direct Message, so that we can further assist you. -OM https://t.co/rMApsV8PQY"
"So annoyed with @115911 and their slllloooooooooooooow service! 4G is acting like everyone and their mama's mama is using the dial up! | @783567 Hey Kim, thanks for reaching out to us. Let's make sure your data is working fast. Send us a DM and we can assist. *ChanneyT"
"@115913 C'mon John don't tease those of us with business accounts and not deliver! 😔 #NetflixOnUs https://t.co/R7UJyQT8HD | @783568 @115913 Let's get to the bottom of this, Jeff. I want to make sure we're all on the same page; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 wtf I got the iPhone 8 that shit just keeps on freezing 😭😂 | @783569 Hey hey Kevin, let's make sure your phone is working flawlessy! Send us a DM and we'll see what's going on :) *ChanneyT"
"According to .@115911 it takes 48 hours to unlock a phone. | @771903 Hey, my friend! It can take a few days for an unlock to process. Send me a DM & I'll get you a update on your request :) *AlexKimbrell https://t.co/GefRnVHVqu"
"Tried to use T-Mobile DIGITS Mac app for the first time and got this error at first launch ☹️ @115911 https://t.co/MzByZFRk8H | @661137 Hey Manu, send us a DM and we will see if we can get this working properly for you :) *ChanneyT"
@115911 Any Black Friday deals on plans coming up? I need a new line of service (and want to use Digits) but don't need a new phone. | @224118 Hey Christian! We have tons of awesome deals and we'd love to set you up with a new line! DM us here and we'll look at your best options. *ValerieP
"POTENTIAL BUYERS BEWARE, CRIMINAL ACTIVITY AT THIS T-MOBILE. @115911 I don't even know where to begin... The sales associat… https://t.co/V3XNUhUnwq | @783662 Hey Ronald, we are so sorry for this experience. Please let your gf know she can reach out to us here on Twitter or our FB page and we'll do everything we can to make this right. *ChanneyT"
@TMobileHelp I have the old 4 for 100 plan on T-mobile. Am i able to do the  Buy 1 get one with it? | @783663 Hiya Javier! Send us a DM so we can take a look if your plan qualifies for that BOGO deal :D https://t.co/NDZulBnDGq *PhungDao
@115714 where’s my I-Phone X I ordered :( | @579432 Hello there! We want you to have your phone. The shipping expectation on https://t.co/RDgqxv7W9w is your best resource to track your device. LM -.
"@sprintcare Just activated a Nexus 6P on my account for an existing number. They gave us a generic SIM and everything seems to work except for enhanced messaging in Android Messages. | @449930 This is very concerning to us, allow us a chance to have a resolution to your issue. Please send us a Direct Message, so that we can further assist you. - NR"
"@TMobileHelp ugh accidentally locked my sim card HELP | @783761 Wowzer! never a good thing to see. Not to worry, you've got a friend in me! DM me up and let's chat. https://t.co/cYAShZfro7 *PoxMaphixat"
"@115911 hoping to get straight answer. Going to cancel a line of service and go to one line. If I decide to add a line back, will I get same number? Seems to be that way for bogo, but don’t want to be wronged with info. | @669880 Hey TK, send us a DM so we can ensure you're getting accurate info about this :) *ChanneyT"
Shoutout to T-Mobile for the Free Panda Bowl! @115911 #TmobileTuesdays https://t.co/YNXCBFP2ma | @265887 Ah yeah! I'm so glad you were able to grub on us tonight! Nothing better than orange chicken and fried rice! :) *JustinPhillips
"@115714 really knows how to screw a loyal customer over and then keep telling you their going to fix the problem... 3 months later and it’s still not fixed 😇 | @783859 Hi, what issues are you having? We are here to help! -KY"
@115714: 17yrs - don't know how I've stayed w/ u so long: I always want to cry after leaving 1 of ur stores...  always a hassle | @783860 Hearing this is concerning. Can you elaborate on your issue? -AH
"Hey @115911, if I were to buy the unlocked Pixel 2 phone, would I be able to use wifi calling with it? I know you had a promo about getting people set up with the phone. | @744080 Hey Brian, that's a great question. Send us a DM and we can try find this out and better assist you. *ChanneyT"
@TMobileHelp can y'all read my dms | @167949 I've got your DM's! I'll meet you there! https://t.co/3mHIwa3Iyu *JoeR
@115913 I'm begging for help..... | @507097 @115913 Thank you for sending us a DM. I'll respond back to you there right now. *JennaLundh
"@TMobileHelp trying to verify my advantage program account as you requested but you wont allow for ipad photo upload?!
What gives https://t.co/UDHimy2szd | @160010 Hey, that's a pickle but I am here to solve it. Please shoot me a DM and I'll take it from there. *JoeleenH"
@TMobileHelp I currently have a 4 line plan. How much would it be if I needed 5 lines | @253085 Hey there! I'd love to check out some prices for you today! Send me a DM! 😊 #IveGotYou https://t.co/HbdADi3eov *HumeiraPatel
"Why aren't you letting me pay my bill lol @TMobileHelp | @783966 Hey there! Fear not, #MagentaFairyGodMother is at your service! 😊 Shoot me a DM and let me sprinkle some #MagentaMagic! 😉 https://t.co/c09vKrd5yq *AshaBegum"
"@115714 On hold with Sprint for the 3rd time today. Wasted 4 hours of my life today getting the run around. I have been a Sprint customer for 15+ years but am SERIOUSLY considering switching. Customer service is going down hill! | @784271 Oh no, what is it that you are still on hold and yet for a 3rd time?  That's awful.  What can we do?  If you want to direct message me for assistance, then we can start there. -MB"
"Because of the reps at the Huntington Park, CA @115714 store I am no longer a customer after 11 yrs. | @784273 Hold the phone, sorry to jump in but what's causing you to feel this way? How may we turn things around? - LP"
"@115911 could have had an easy win but blew it. After 15 years as a customer, who wants my business now? @ATT @115714 @115725 | @477188 We're the most improved network and getting better every day. This is an exciting time to be part of Sprint! - LP"
"@115911 could have had an easy win but blew it. After 15 years as a customer, who wants my business now? @ATT @115714 @115725 | @477188 Survey says! Thank you for your interest in Sprint. Join the Sprint family and would be happy to have you here. Are you ready to make the move? Sprint is proud to be the best value in wireless with great savings and service for our customers. - LP"
"@115911 could have had an easy win but blew it. After 15 years as a customer, who wants my business now? @ATT @115714 @115725 | @477188 Hey, Steve! No need to shop around! We're here for you! Come on over to DM, let's chat! *KellenF"
I’ve spent more of my day — actually of the past two days — trying to switch my @115725 iPhone from defective device to warranty replacement. What a nightmare @115990!! Getting the runaround!! Ready to switch to @115714 😡🤬😡😡🤬🤬🤬🤬🤬🤬🤬🤬😡😡😡😡😡😡😡😡😡😡😡🤯🤬🤬🤬 | @784274 We are here with open arms https://t.co/0QadQzhBta or https://t.co/9Jp7q8bedM! -MB
"@115714 fuck you guys. Seriously fuck you. The worst service hands down. It took me 45 mins to load twitter because Facebook, YouTube, or my email wouldn't load. Sprint is shit | @143888 That's not good to see. Please, DM us to take a further look into this. - GS https://t.co/rMApsV8PQY"
@115714 how come I have 3 bars of LTE but nothing loads? Please explain I’ve been dealing with this shit for too long. | @784275 Hello Joey! Please DM us elaborating on your situation in order to further assist you. -AC
"Check out my ludicrously low internet speed https://t.co/Hdc2EKEDTP
#Sprint @115714 | @784277 Hi! We would like to assist you and resolve this for you. In order for us to do it, please follow us and send us a Direct Message. -AM."
"@TMobileHelp Been with T mobile for over ten years, but after this last update I'm pulling my hair out!!! Every time I want to use my browser I need to go into settings and reestablish my WiFi connection even in my house. During the same use I'll have to do it again within 5 min. | @390630 Yikes!! You're right! That doesn't sound fun at all, and I sure can't blame you for feeling that way. Let's see what we can do to fix you up so your phone behaves it self. Send me a DM and I'll help get this sorted out. https://t.co/6NxKsl5RJm Thanks! *JoshHenegar"
"@TMobileHelp @134924 I updated my galaxy s7 last week and I've experienced my phone not reading my micro sd card and my front camera is glitching. I bought this phone October 8th so it's over month old, please help. | @784405 You have my attention my friend! Let's check out your phone together, send me a DM when you can. 😊 TY! https://t.co/kc7O8gvmk3 *ClarrizzeHarkins"
@115913 @TMobileHelp John please contact me to resolve a fiasco trying to get my two iphone 6s's traded in per your $300 offer at iphone X launch. Call center screwed up my order and have been getting runaround from support ever since. | @427904 @115913 Let's make sure you can take advantage of this promo! Please shoot me a DM https://t.co/7gT2t6PtXx. *StephanieGarza
"@TMobileHelp hey, I was watching Netflix last night using tethering from my phone, and it used a bunch of data. I thought it was supposed to be free with Binge On? | @784406 Netflix + Binge On = a great day in my book. Let's figure this out for you. Send me a DM and I'll be happy to help. https://t.co/bZG3n7w6ik *AdrianAlbright"
@TMobileHelp sucks.. I was told 2 different things by store employees and customer support.. | @784408 Oh no!! Send over a DM so we can take a look at what we can do to turn your experience around asap! https://t.co/jPSwKnAg0l *HarleySumida
@115913 no BOGO for existing customers?? | @784409 @115913 Existing customers can absolutely take advantage of this! You just need to add a line to your account. Send me a DM with any questions https://t.co/7gT2t6PtXx. *StephanieGarza
"@115911 Very disappointed. We have been loyal for 13 years and have 5 lines with you - after speaking with the Loyalty Department 3 times in the last 2 days we were told there are no programs/offers to retain customers only to gain new customers and those who want to add lines. | @784410 Hey, Ashlley! I totally understand your frustration! We appreciate and value your 13+ years with us! Send us a DM, and we'll take a closer look! *KellenF"
"@116447 hello, I would like to have the spending limit program removed from my account I have been a customer of Sprint since 2007. I have experienced horrible customer service from representatives when I call about this matter. I haven’t been able to reach you via phone. | @784611 Please follow us and send us a DM with your information and one of our team member will contact you shortly."
I aint got the fucking time with @115911 bullshit! @115714 what’s up | @313075 Hey there! Seems like you could use a Family like Sprint's family. -AC
"@115911 Exactly why does the""Bill my T-Mobile account"" feature become disabled when you opt in for Netflix on us? | @191396 Hey there! Have some questions about your bill? DM us details so we can get you fixed up! *ElleA"
"Hey @115911, I️ have full bars and LTE all the time now, but my data is slow and nothing ever loads. You guys suck #FigureItOut | @784622 Slow speeds are no fun so I hear ya, Ben! DM us here so we can look into your connection and coverage with you. *BlakeT"
@115913 why is it hard for older customer like me to get bogo phones | @773122 @115913 We have been discussing the requirements and it's completely your choice if you'd like to take advantage. We are still waiting for your return DM. *JennaLundh
@115913 John I've been a T-Mobile customer for many years with many phones and devices but in recent months I have not felt special at all lots of Bill fluctuations and miscommunications my wifes bill has gotten to the point of frustration | @476052 @115913 We want to check this out with you and ensure all is right with your account. Please send a DM our way https://t.co/Nr93OTtXRx *TaylorBest
"@TMobileHelp Hey I need some help with the t mobile BOGO offer and I am trying take advantage of this offer, can you help? | @784624 Never fear! T-Force is here! Send me a DM https://t.co/jPSwKnAg0l and we can take a look at this together #HolidaySavings :) *HarleySumida"
@TMobileHelp Thanks for helping me finish my Christmas shopping without leaving home. Got to watch football and get my purchase done. Such a WIN WIN! | @784627 Amazing! I am so glad to see that #TForce was able to help you out and keep you winning! Hope that you and your family truly enjoy your holidays! https://t.co/W3cyuk6dh9 *DebiChavarria
@TMobileHelp we completed our T-Mobile Switch 2 complete with our final bills from sprint and it was denied and they said a rep would call us and they never did. Can you please help? | @152652 Yikes! Thanks so much for reaching out tonight! I would love to help out with this! Check my profile out and shoot us a quick DM! https://t.co/URLZj8K6sc I've got your back! *ChrisTarbox
"More fun waiting for any info from T-Mobile @115911 @TMobileHelp @115913 https://t.co/l3EEk0eFXV | @226364 @115913 Hi Antonio, I just sent you a DM and I look forward to working with you. *JasonYaddow"
@115913 why should i change my plan | @773122 @115913 We appreciate you working with us and we are still awaiting a response back from our latest DM. We'll be on the lookout for it. *JennaLundh
@TMobileHelp is there no more in-app contests for @115911 Tuesdays? Is that a permanent change? #app #competition #prizes #gone | @208903 We'll continue to bring you awesome things each week! Please DM me https://t.co/PqgHENiX1V any ?'s you have :) *ByronEdwards
"@TMobileHelp I have an issue with my phone line. Could you help me, please? | @296592 You've come to the right place! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes"
"@115911 I’m stuck in Baghdad. Husband’s phone broke. U charged me for new one but shipped it incorrectly. Now u offer no help. What gives? | @512581 We're here for you and want to do everything we can to help, Brynn. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
@115911 been your customer for almost a year and unable to get an iPhone 8 or X without a down payment whereas Verizon offers no down payment and 24 monthly installments #T-Mobile #byetmobile #helloverizon #poorbusiness | @784890 Hey Marcos! We'd love to take a look at options for you to get the phone of your dreams at the lowest cost possible. Send us a DM! *KittyG
"When you pay for a phone service and can’t even use it unless it’s connected to WiFi , and then the representative can’t even tell you the right way to soft reset your phone 🙃🙃🙃 way to go #sprint 
7 years of you has been enough 🙄🙄 | @784974 This is not the kind of feedback we want from our valued customers. Please follow us and send us a DM to help you with this matter. - LR"
"I've been unable to log into @115714 since Wed aft. How many ""I can help you with that"" H-1b's in their IT dept? Problem < wk prior where call log URL pointed to test server. When will Amer business learn Amer empls are more service oriented than H-1b's. | @784975 Hey there! Please send us a DM, so we can assist you further. - LP"
@sprintcare Is a magic box or any other option available?  My data service is bad in my house and I have 5 phones on my account.  If not I may need to shop other options | @784976 We would hate to lose you as a customer. You can check if a Magic Box is available in your area by following this link: https://t.co/N2GX2iy7z0 -MD
"I’m not getting any service @115714 😡😡 | @358926 Please shoot me a DM, so that we can further assist you. - LP"
I pay 105 monthly and I can’t even watch a video on my iPhone! You suck @115911 https://t.co/389a4TeV0R | @785092 Let's get to the bottom of what's going on with your data Erlis! DM us so we can take a look at those data speeds in your area. *KananiB
"Just sat on hold with @115911 for 25 mins only for call to be dropped before anything was accomplished! | @254756 Whoa Nay, that is totally not cool. Definitely skip the hold and send us a message with the details here!! We can assist! *KittyG"
"Crazy how @115911 can take $ out your account within 2 minutes, but take 2 months to refund you. Still havent even got the damn money back. @115913 | @237105 @115913 We want to check this out with you and ensure all is right with your account. Please send a DM our way https://t.co/Nr93OTtXRx *TaylorBest"
"Maybe tomorrow will be the day I finally upgrade my phone. BUT I DONT WANT TO HAVE TO PAY FOR SHIT. #sprint #hiddencharges | @785242 Hello there! This is not the impression we like our customers to have. Please, bear in mind that you can check your upgrade eligibility and offers available for your account specifically here: https://t.co/rNX0hvW76P. You can check them out before taking a final decision! - RC"
"Sprint advertises their network reliability is within 1% of the ""other guys"". FYI, that is roughly 7 hrs/month with no service. #foodforthought #sprint | @785244 This does not sound good! Please follow us and send us a DM to help you with this matter. We really care about that. - LR"
This bitch really just hung up on me but that’s perfectly ok cause guess who’s calling in the morning 👀 @115714 don’t wanna go there with me bro I’m telling you 🤨😂😂 | @785245 Hello there! Are you in need of any assistance? Please give us a DM and let us know! - FL https://t.co/rMApsV8PQY
"@TMobileHelp  Hey I need some help with the t mobile BOGO offer and I am trying take advantage of this offer, can you help? | @784624 I can help you out =) Send me a DM to get it set up my friend. *BettyAranda"
"@TMobileHelp Yikes. LTE so weak along Highway 5 in CA my google maps won’t load!  Can this be fixed. Really difficult on this traffic heavy weekend. Thanks. | @785286 Hey there, my friend! If the roads are seeing lots of traffic, are towers most likely are as well. But let's take a closer look and see what we can do to help! Send me a DM & I'll get started on this ASAP :) *AlexKimbrell https://t.co/GefRnVHVqu"
@TMobileHelp in order to be eligible for the BOGO iPhone deal does the new line have to use one of the new iPhones? Or can I use the new phones on existing lines? | @691806 Hey Andrew send me a DM and I can explain that awesome promotion =) *BettyAranda
"@TMobileHelp need help! Got a text say tmb was unable to process my autopay but went I went to pay online it said it would be a duplicate | @785287 We've got you covered, Tatiana! Send a DM my way and we can dig right in! Talk to ya soon! https://t.co/senzStoecA *HillaryTurner"
I love how @115911 has great deals for new customers. Buy one iPhone 8 get one free. Existing customers get nothing. But they are thankful I am a faithful customer. | @785288 Hey Patty! You can get these awesome deals too! All you've gotta do is switch to our #TMobileONE plan and open up a new line of service and you get a FREE flagship phone! DM us here if you'd like us to help you get switched over. *BlakeT
"Having a major issue with @115911 #DIGITS. Been fine for months, since the beta actually. Now after going through ""Level 3"" support, I'm being told the fix is to not use DIGITS how it's designed to be used. Seriously? I've lost hundreds of important texts because of this! | @233576 Todd, we definitely want to make sure your device, and your DIGITS line, work as they should. Send us a DM so we can help! *KittyG"
"@TMobileHelp any word on updates to the nexus 6 build nbd92g - still have a security patch from April. and I'm not the only one https://t.co/JnCCJi53md | @785291 Howdy, Grant! Updates are sweet, right? Toss us over a DM, lets chat! :) https://t.co/F1LcvbHvWu *DevynGalligher"
"@115913 I'm supposed to get free data w my music streaming on Pandora.. Not happening! Is it because I have premium Pandora? | @317589 @115913 Pandora should not pull from a data bucket with Binge On, even premium. Let's chat in DM and see if we can figure this out https://t.co/7gT2t6PtXx. *StephanieGarza"
"Tonight would have been awesome if @115911 was actually open at the hours stated on their website. Instead, I wasted time and gas only to be turned away drive by staff and security at 7:45pm while they just hung out waiting for 8pm to come. Probably closed doors @ 7pm too. https://t.co/Iceams9CkI | @785431 That's definitely now awesome and we would love to get your feedback on this! Send us a DM. *KittyG"
I agree! Same experience. https://t.co/zjvNWNv3Wp | @785432 Hey Vanita! Your experience with us is extremely important and we're here to make sure you are assisted. Send us a DM here and we're on it! *ValerieP
@115911 Do y’all take pride in being the worst cell phone company on the planet? | @785433 Yikes! What's going on? We want your experience with us to be nothing but great. DM us here with more info and we'll be happy to assist you. *ValerieP
"@TMobileHelp @115911 you can do better than this. First place on I-5 that I have had signal at all and this is what I get with 4 bars https://t.co/rJR33MbRw6 | @785434 I think we can, too! Let's get this checked out ASAP! Send me a DM and I'll be happy to help with this, Sam :) *AlexKimbrell https://t.co/GefRnVHVqu"
@TMobileHelp hello id like help i have recently bought a used phoned and it came clean my i dont have service and says not accepted in network options | @785435 Hey send me a DM with the details so we can check on that phone! https://t.co/izQCWNdYgX *NickSuzuki
Phone gets here in less than 24 hours 😊 @115911 @TMobileHelp | @156070 Can't wait for you to get your new phone! 😁  https://t.co/sBIVWmm6X2 *EddieGough
"WORST CUSTOMER SERVICE. Tried to upgrade phone. Rep Michael Paul extremely rude and unhelpful! Hung up on me. 2nd attempt diff rep very pushy on selling tablet with plan. What a joke. #sprintfail #switchingfromsprint @115714 @sprintcare | @785481 This is not the type of experience we strive to provide. Please send us a Direct Message, so that we can further assist you. -OM https://t.co/rMApsV8PQY"
"Get it together, Sprint. Shit is annoying. Especially when my alarm goes off in the morning an hour earlier than it’s supposed to. @115714 https://t.co/vBh1Kor6uK | @785482 Hey there! We'd like to take a look into this for you Maki, please give us a DM for us to further assist you! - FL https://t.co/rMApsV8PQY"
@115911 need y’all to help me out | @123524 That's what we're here for 😉 What's going on J? *KittyG
@115913 @115911 @TMobileHelp @115858 so rep lies about iphone bogo. I have recording and told to kick rocks | @226364 @115913 Thank you for looping us in and we look forward to continuing this conversation. I sent you a DM and will see you there. *AdrenaBentley
"@115913   need to tell you that I had a horrible customer service incident in one of your stores, but Elizabeth Reagan from your @115911 Team of Experts really saved the day.  Would still like to file a complaint about the store though. | @725946 @115913 I'm so glad to hear Elizabeth turned this around. I would love to get more details about the store. Shoot me a DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"@115911 JESUS!! First i was billed incorrectly,charged $80 in fees and needed help with an arrangement and Vincent from CS is THE most unhelpful person ever..i literally had time to DL/install/sign and tweet this and ,still on hold!! | @785621 Oh no! We want your experience with us to be great. DM us here with more info and we'll be happy to assist you. We've got your back! *ValerieP"
@TMobileHelp any insight into why the Alamo Ranch tower gives full bars but choppy or dropped calls? Been this way for 3 years. Don't want to switch but may have to. | @785623 Thank you so much regarding the connection in your area.  Can I ask you to DM us please? *AaronB
"@TMobileHelp  

Hi, I'm an international student and i do not have SSN. Is there a possibility to take one of ur iPhone plans? | @785624 You've come to the right place! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes"
@115714 oh no heard about the lease am I going to have to switch after 10 years | @378993 We truly don't want you to leave the Sprint family! What seems to be the issue? - DB
"@115714 It baffles my mind that nobody reads account notes when you call in. It’s frustrating and totally unacceptable customer service. I guess you’re looking to loose customers. Supervisor is of no use either as none of them follow up. Never had this problem from a company ever | @382826 Hello Frederick! We would like to review this for you. Please, send us a Direct Message. -CL https://t.co/rMApsV8PQY"
@115714 Thank you @115714 @sprintcare for being absolutely no help at all when it came to my order. | @542053 Please feel free to give us a DM for further assistance! - FL https://t.co/rMApsV8PQY
@115714 Thank you @115714 @sprintcare for being absolutely no help at all when it came to my order. | @542053 Hey there! Have you tried reaching our Order Support team through live chat 24/7? Get in touch with them!: https://t.co/wj5ex09t7f or contact them at: 866-789-8292 with the following operation hours: Monday - Sunday: 8:00 AM - 8:00 PM. - FL
"@115714 I need help setting a payment arrangement for Dec 8th & 22nd | @119757 We would be glad to assist you with this matter! Please send us a DM, so that we can further work with your request. -GP. https://t.co/rMApsV8PQY"
"@115911 — On my fourth LG V20 replacement.

This current device, like the three lemons before it, suffers from infuriating image retention.

This is unacceptable. | @785786 Oh man, your 4th replacement?! Let's figure out what options we can offer your LesGroper! DM us, we're here to assist. *KananiB"
"@TMobileHelp Your website is in serious need of some help.  The trade-in status link goes to the order status page. Also, the button to go to Assurant to open a claim for a Jump replacement freezes the page. I've tried Firefox and Chrome. | @785787 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks"
Shout outs to the reps @115714 I finally had a hands on with the @118302  V30! 😨😆😁👍 | @785918 Hello is there anything I can help you with ? -FR
#Sprint is down in Eastern NC. Can't make or receive calls. @sprintcare | @785921 Let us check on that for you. Send us a DM for further assistance. -KC
@115714 i love my phone | @785922 That's great Curt! We strive to provide the best customer service to all. Have a splendid day.-DD
"@116447 Today I called @sprintcare and they say ""Chat Agent gave wrong info"". Didn't get my credits in new bill😢 Who should i trust? https://t.co/u3OKE0fStH | @229923 This is not what we want to hear! Pls give Team @116447 a chance to assist. Send us a DM with your contact number."
"This girl sent me a cute ass text and i cant respond cus @115714  sucks balls😭😭 she probrobly thinking im ignoring her😭😭 | @513072 Hey there, how long has this been happening? Are you the only person experiencing this issue in your area or household? -AS"
@115913 why don't you answer my tweet why a tmobile staff keep DM me | @773122 @115913 We are here to help. Looking forward to your reply to our last message. *StephanieGarza
@TMobileHelp https://t.co/NhPaptfgyD | @785934 You've come to the right place! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
"@115913 
Why am i always having issues.  If I'm at an event.  I show full signal but can't get anything in or out. Meanwhile my buddies have full access.  I have about 25 lines with @115911 | @785935 @115913 We appreciate your loyalty Ben! I would love to look into this with you. Let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"@TMobileHelp hey so I have a free-line-on-us line and in currently on Simple Choice plan. If I switch to T-Mobile One, would it carry over as a free line also? | @750407 Great question! In short, you would lose any free line promotion you currently have on your account. But let's chat in more details about this and see if it might be worth it to do the switch! Send me a DM and I'll take a closer look :) *AlexKimbrell https://t.co/GefRnVHVqu"
"@TMobileHelp need some help with my phone | @236602 You've reached the experts, Benjamin! Hit me up in the DM's and I'll be happy to help with that gadget of yours :) *AlexKimbrell https://t.co/GefRnVHVqu"
"@115911 I pay around $95 a month now. This is $120. Since when is that “under $10”? I’m ditching magenta. https://t.co/WKaeRqgdk5 | @786072 Hm, that doesn't add up 🤔 Please send us a DM and we can take a look and make sure you're saving as much $$ as possible and weigh your options. *TarynS"
"@115911  this weekend while shopping at the Cabazon premium outlet mall in Cabazon, Ca  all T-Mobile customers were in a Brumuda Triangle no service no retail | @786073 Aw, we'd love to take a look into this, Lizette! Send us a DM and we can chat further. *TarynS"
"Same exactly phone same exact issue, glad I'm not alone, I will have Xfinity mobile tomorrow. 12 year customer. https://t.co/bXiH9Dnipg | @786234 Hi there. We don't want to lose your business. We'd like to look into your concerns. Please send us a Direct Message, so that we can further assist you. -OM https://t.co/rMApsV8PQY"
"broke my screen hopefully #sprint won't charge me a lot to fix it | @786235 Oh! We're sorry to hear that. In this case, if you have insurance, fortunately for you, you can file a claim here: https://t.co/3zfmv4UowR . In most cases you save hundreds on a replacement device and get it the next day (in most cases). LM -."
"I've only been with T-mobile for a short time but I'm loving every deal I get from them. Don't miss @115990. Thanks @115911 | @786326 Super exciting that you have had opportunity to take advantage of some of our incredible deals! It is only #UnCarrier that we keep the deals fun, exciting and very frequent! Send me a DM and we can go over the latest! https://t.co/W3cyuk6dh9 *DebiChavarria"
@TMobileHelp will you be replenishing stock of the new @108195 soon? I would like to buy one! Maybe two. | @140515 Love to see that you're interested in the Smart Lock! No word on that yet but stay tuned by checking the site: https://t.co/TbChnCyqKd :) *SarahPearson
"Thanks @115911 for making me go out and buy a BRAND NEW phone, because my phone “isn’t covered” by insurance even tho I’m paying for it!!! | @503841 Hey Derik, let's go over what had happened to your insurance claim. DM us so we can look into this together. *KananiB"
"How to add employee discounts? @115911 | @234557 You can activate your employee discount online, at a retail store or by sending us a DM. If you're lines are all activated head to https://t.co/b77g9BCgBl and complete those line designations. *KananiB"
"@115714 you guys are charging me an arm and a leg and refuse to let up. | @786613 Hello there! We'd love to assist you with your inconvenience. Please reach out us through direct message, so we can further review your problem. - SB https://t.co/rMApsV8PQY"
"@115714 Why do you sell substandard devices as premium (@155347 Bolt) and then blame your customers when they fail?  Google HTC Bolt. #ripoff #cellphone #consumer | @786614 Hi there, we saw that you're already being assisted via Facebook, please continue to chat there and an agent will continue to assist you. -DC"
"So @115714 lost my returned phone and is now charging me for it??

I hate everything 🙃 | @786615 Hello there! That's not the kind of feedback that we like to hear. Please Reach out us through Direct Message, so we can further assist you. - SB"
"Hey @115714 or @115911 , do you have any good deals on the iPhone 7, 8, or X for Cyber Monday? @115725 does not have any good offers. | @266918 What's better than buy one, get one FREE!! Send us a DM and we'd love to make sure you save the most money with us! *TarynS"
"OK @115911, I stayed up to 3 am to find out what would happen when your #CyberMonday2017 clock counted down to zero. Now the clock is gone and I see nothing new. | @744080 Hi Brian! #CyberMonday is our fav too! What are you looking to get? Send us a DM and we can make sure you have the best deals. *TarynS"
Switching to @115911 had been legit the biggest mistake ever bruh. Going back to @115725 @VerizonSupport ASAP. | @786767 Definitely want to turn this around for you- ASAP! I am sure there is something we can do to get you those blazing speeds you are looking for! Shoot me a DM from the link and we can tackle this right away! https://t.co/W3cyuk6dh9 *DebiChavarria
"@115714 if I get an Apple Watch 3 with cellular, do I have to pay more for it?? | @787083 Hi! We would like to assist you. In order for us to do it, please send follow us and send us a Direct Message. -AM."
@115911 you guys are the worst at giving back 😔. Broken phone this holiday season | @258874 We love giving back to our #MagentaFam! 💕 Send us a DM and let us know the damage. We'll be sure you have a working phone just in time for the holidays! *HeatherSaenz
"@115911 — Five hours and three, nay, four empty-headed representatives later, and I'm still at the exact point of frustration. | @785786 I am here to help out! Meet me back in DM so we can get this all taken care of for you once and for all!  https://t.co/x0QlmBPrYK *EricaCardwell"
@115911 Dm | @717051 Have you sent us one? *NaeJ
"Brand new 8+  but it stay glitching 🙄.. yea I think @115911 owes me a discount on my first bill or something. This shit be frozen for 5 minutes and won’t lock,  reset.. & it’s up to date.. 🧐 @115911 I need answers | @787617 Hey! We don't make the devices, we sell them. We can still try to see what's going on with it. Send us more info in a DM so we can check it out. *NaeJ"
"@115911 — Who do I need to address to shutter an account? Retention? Your competitors? Pazuzu from the Exorcist? | @785786 I would hate to see you leave the magenta side of the world, send me a DM to chat! I would love to turn this around for you! https://t.co/b1rv6Im6uc *HolliePace"
"@115911 has all the deals, except for loyal customers... #wack Do you really think I'm going to get a new plan that would make my bill $90 MORE a month? | @530130 What exactly are you talking about? *NaeJ"
@115913 https://t.co/TiNWBmJRDn | @258874 @115913 We are always here to explore options to assist our customers with saving when we can. We're currently chatting in DM & will continue there. We will also honor that request to call if you provide us a time that you would like to be reached. https://t.co/EdLkYIfmTn *MariahDaigle
"@TMobileHelp i had 30 days to return your phone. i cancelled on the 3rd of november. what the FUCK | @436263 Hey, Jordan. Woah! That does not sound good. Please shoot us a DM and I'll take care of you #GotYourBack https://t.co/oNgSAZYqFR *JawedK"
"@115911 is probably the worst cell phone provider I've ever dealt with. Who has @115725 @115714 or @ATT? Pros & cons? | @787763 Ash, that's not nice. We should always be the best! Let's chat in a DM so we can turn this experience around. *NaeJ"
@TMobileHelp hi if I buy tmobile revil  and if i pay in full . When will it be unlocked? | @730376 Have no fear your #MagentaHero is here! Shoot me a DM and I will give you all the details! https://t.co/qF1oGJjfjn *Ashley Lingley
"@TMobileHelp Is there a free memory upgrade along with the Iphone BOGO going around for cyber monday? | @787896 Not so far! You can check out all of our awesome holiday promotions right here, https://t.co/jf9qmuD5FE! We do have an iCloud offer you can grab when you upgrade to an iPhone! DM me and we can talk details! https://t.co/yZ5k0mtFsX *SonjaKett"
"@115911 — ""Un-carrier""? More like unsatisfactory and ""un-attentive."" | @785786 Please meet us back in DM to continue working towards a resolution. Thank you. *HeatherPeterson"
"@TMobileHelp  Can I do a Jump on Demand for the T-Mobile Revvl at the current cyber monday deal price? | @787897 Let’s check it out, send us over a DM! https://t.co/9RTnmWVDJe *SamanthaSylvester"
@sprintcare well here we are again. As soon as I get back to 1001 e Blvd 46901 the serv goes to Shit. I leave here and it works great. U people don’t get it. YOU HAVE A TOWER issue close to me NO LTE. IT SAYS ITS WORKING BUT ITS “NOT” quit arguing and have somebody look at it | @172379 We'd like to take a look into that area to check the services. Please send us a DM to further assist. - EG https://t.co/rMApsV8PQY
@sprintcare well here we are again. As soon as I get back to 1001 e Blvd 46901 the serv goes to Shit. I leave here and it works great. U people don’t get it. YOU HAVE A TOWER issue close to me NO LTE. IT SAYS ITS WORKING BUT ITS “NOT” quit arguing and have somebody look at it | @172379 Give us the chance to change this situation. Just click on the link provided to send us a DM. - EG https://t.co/rMApsV8PQY
Will a competent and professional employee at @115911 please stand up. | @785786 Hey Les! T-Force has your back. I see your DM and I am replying right now. Meet you back there! *DanLawrence
"@115913 Hello it's been five days since T-MOBILE toke $229.70 from my account without me authorizing them to do so and I called them to send it back, I still have not received my money yet.i give it today and if I don't get my money I'll get a LAWYER and take them to court, | @788358 @115913 We know how important money is; especially around the Holiday's. We see your DM & responded. We'll continue chatting there. https://t.co/EdLkYIfmTn *MariahDaigle"
@115913 also you offer a promotional but because we signed up 2 days before we don't qualify.  Kind of crappy don't ya think? | @788359 @115913 You deserve to get the most out of your plan and be able to get the best devices with the greatest deals. I've got your DM and will meet you there to continue assisting. *CharlesOpacki
"@115911 life. Signal is bad in most central areas. No internet. Can't make calls. And @115913 send you the bill every month. How do you sleep at night? https://t.co/Va6BotkNiW | @118741 @115913 We absolutely want you enjoying your services, Al. Kindly send me a DM to get this looked into ASAP. https://t.co/EdLkYIfmTn *MariahDaigle"
"Spent 3 hours at @115911 yesterday, and still have to go back today because they can't seem to get porting their own number to a new phone right. This is just insane | @788360 Hey Osirilen, I hope this gets sorted out asap. If you need any assistance at all, feel free to send us a DM and we'll do our best to assist you here via T-Force! *ChanneyT"
"Roaming in Hyderabad and only getting Edge speeds even after Datapass added (no different than earlier)...please help @115913 @117543 | @788361 @115913 We would be more then happy to review the area with you, Rahul. Kindly send a DM our way. https://t.co/EdLkYIfmTn *MariahDaigle"
@TMobileHelp by when do we have to activate a new TMobile one voice line in order to qualify for the free iPad? | @788362 Free devices are amazing and I would love to see your best options! Please send me a DM so we can chat  :) https://t.co/b1rv6Im6uc *HolliePace
"YALL ARE SOME SHIT IS RIDICULOUS. LIKE YALL SERVICE IS GETTIN WORSE, NOT BETTER AT ALL @115714 | @175495 Oh no! What is going on? -JM"
"@115714 your service is messing up my phone 😭 | @788474 Please let us know, what type of issues are you currently having with your phone? -PC"
@115911 I need help! | @788608 You come to the right place. What's going on? *NaeJ
"@115911 @115913 is this in addition to the money you will get for the trade in?? https://t.co/Ap0DoayF1Y | @711068 @115913 Our iPhone X promotion is amazing, and we want you have all of the details on how to take full advantage of it. DM us and we'll get you all of the info. *ShelbyMartin"
"yo @TMobileHelp @115911 why is your Unlimited 55+ plan age restricted...seems scummy for us younger couples | @168336 Hey, Michael! Thank you so much for getting in touch :) please shoot me a DM and let's discuss options available for you #RightFit :) https://t.co/oNgSAZYqFR *JawedK"
"@115913 I've tried 4 times in the past 8 days to switch to T-Mobile, twice online, twice in store.  Always stuck in ""manual review"".  Phone, Twitter, Facebook, store - nobody can figure it out.  Last time I got told ""call back in 72 hours"".  Huh?  Seriously frustrated! | @478244 @115913 Let's make sure your switching experience gets turned around today. I'm confident our team can find a solution, let's go over the options. Send me a DM https://t.co/PbJEgtqanO *JeromyBingham"
@116755 just want to let you know.  My account still isn’t fixed and i still haven’t heard back from fraud.  Extremely disappointed. | @330927 Getting you the proper resolution is always at the top of our list. I see we've been messaging and I'll meet you back in our DM so we can continue to assist. *CharlesOpacki
"#sprint, No data coverage today, can't text or do anything!
Thanks #sprint | @788886 Oh, no! What does it display your phone (ex.: LTE, 3G, No Service)? Allow us to assist you with this to see what's going on. Please, send us a DM to further assist you. -LR. https://t.co/rMApsV8PQY"
Maybe I will switch my phone service to @115725  since I'm getting terrible LTE service with @115714 | @788887 We'd like to help. Please DM us so can look into it. -LC
"@115714 im leaving yall ass today | @788888 Why you no longer want to be part of our Sprint Family? Please, send us a DM and allow us to assist you. We would hate to see you go. -LR. https://t.co/rMApsV8PQY"
So @115714 trying to steal from me now 😐 | @788889 Hi! Why do you feel that way about us? Feel free to DM us with any situation you are experiencing -LR. https://t.co/rMApsV8PQY
"I love how I'm on LTE with @115714 and my service is sucking ass !!! | @788887 We'd like to look into it. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@116447 as a small business owner and veteran, it was by far the worst customer experience I’ve ever had the displeasure of having to pay for. | @788891 This concerns us. Customer service is one of our main priorities. Please allow Team @116447 to turn this around. Pls Dm us your concerns and be  sure to include your contact number. https://t.co/8XpVIGKXDW"
".@sprintcare .@116447 data and cell service in Zip code 31088 is terrible! Have a new #Note8 thought that might solve the issues NOPE!!! This needs looked intro ASAP! Asked about this issue for months, send to be getting worse! #fixit #nothappy | @257445 Currently there is a network ticket open for this area that is unfortunately impacting all the services on the device. We are working to get this issue resolved now. Team @116447"
".@sprintcare .@116447 data and cell service in Zip code 31088 is terrible! Have a new #Note8 thought that might solve the issues NOPE!!! This needs looked intro ASAP! Asked about this issue for months, send to be getting worse! #fixit #nothappy | @257445 We definitely want to make sure your services are working 100%! Team @116447 is always here for you! We are researching this area."
@sprintcare having a really difficult time getting a fix for an international issue. You should do better for long term customers. | @414119 Hi there. What type of issues are you experiencing with our international services? Provide us additional details to assist. - JF
"@sprintcare Good day, i have an LG V20 phone i  bought while i was in The States. I want to know if i can get it unlocked and use it anywhere in the world? | @788892 Can you send me a DM so that I can better assist you? -BJ https://t.co/rMApsV8PQY"
"@115714 I’ve given you $1600, in monthly phone bills alone, in one year and that’s unacceptable 🤦🏽‍♀️. | @788893 Hey what's up! Can you tell me what's going on? Send me a DM with details about your concern so that I can further assist you. -BJ https://t.co/rMApsV8PQY"
"ah yes, back to the land of shitty cell service if you’re a @115714 customer. 😭 | @620339 Hey. What's going on. Send us a DM. - JM"
"@115714 It’s ridiculous that I see cell towers on I-40 from LR to Conway, AR but have zero internet the entire way. Whyyy?? 4 years running. | @788894 Does it happen at just that location? Is it only data or are you having issues with calls and text messages? -PC"
"Woke up to a @115911 update that removed my work email from my mobile device but included an @115821 shortcut. Thanks for making Monday super special. #NotHelpful #ICanMakeMyOwnDecisionsThankYou | @788906 Let us take a look at what happened there, Mark. DM us, we're here to help. *JoanO"
"Hey @115913 , I just joined my friends account and I’m trying to finance a new phone. My current phone just died on me and now I have no phone and a bill to pay for. Please help!!!!! | @788907 @115913 Help is here, Uriah. Send a DM our way and we'll check out potential replacement options with you: https://t.co/cuEwtd2epS *DanKing"
"Can’t stand them either lmao @115911 has never given me this much issues and those ladies sounded black. Fucking cunts! Yo I’m so done ! https://t.co/PRaUq1FClM | @526301 Hey! Hit me up in DM, I am more than happy to help turn this experience around for you! https://t.co/9RTnmWVDJe *SamanthaSylvester"
"@115911's cadre of donks expect me to ""troubleshoot"" image retention issues on a barely three month old device—NINE hours after I've initiated dialog. | @785786 Yikes! We definitely want to get you a resolution here my friend. I will meet you in DM! *JamiePitcher"
"@ATT @115725 did you know @115911 owes me six months of over charge fees but only wants to give me 50 dollars back... #Awful | @788911 Hi there, Digeso I would love to check things out for you, money doesn’t grow on trees! I will meet you in the DM so we can chat! https://t.co/RaTDVzOYlM *DJConstable"
"@115913 Why No free iPad for existing customers? Time to switch? @115725 @ATT | @788912 @115913 We absolutely don't want to see you go, Shani. We'd be happy to check out your account and go over options of getting you into an iPad. Send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"So @115911 has been over charging me for 6 months but won't reimburse me back money they owe.  Help @ATT | @788911 Hey DiGeso, send us a DM so we can get to the bottom of this. *ChanneyT"
"@115911 is trash, I need @ATT again | @347948 What makes you feel like that, I'm sure we can turn it around. DM us, we're here for you. *JoanO"
"I’ve been with @115911 for 7 + years and i never been this annoyed with them ! | @526301 Hey Samantha, let's turn this around. Send us a DM and let us know what's going on so we can properly assist. *ChanneyT"
"@115913 We were at your store in Ohio Tuttle area for 3 hours! Only customer in the store. We were told our bill would go down. This was a lie!!! No way to do business!! #donttrusttmobile | @789189 @115913 We've got your back, William. Please DM us and we'll make sure all is as it should be on your account: https://t.co/cuEwtd2epS *DanKing"
"Mannn this wait for the iPhone X is killing me. Especially since I can’t even look up my order 😂😢 @115911 | @789190 Why can't you look it up Frankie? Lets see whats going on and the status of your iPhone X, DM us! *MelJ"
"@115911 can you tell me the status, if i give you a claim # | @789191 Hi Jon, we can help you with anything you need. DM us, we're here for you. *JoanO"
@115911 is getting ridiculous. Attempting to charge $20 to do the upgrade on the phone just bc it wouldn’t work on the computer. Have they lost their minds?! @TMobileHelp | @789192 I want you to have that awesome new phone! Send me a DM so I can see what's happening. Thanks! https://t.co/98fTbXON7k *HeatherPeterson
@115714 @sprintcare @124218 do not get their service. Charged me an equipment charge for a phone they took and then cut my services off because I refuse to pay. After 12yrs I am canceling my service. | @789377 Hello I am sorry to hear this how can I assist you. We appreciate your business and do not want to loose you as a customer. -FR
@sprintcare Is there something wrong with the service? I am getting stuck on 3G roaming when I normally have 4G LTE. I can't even send texts. | @125803 Oh no! Since when are you having this issues? -JM
Why my phone on 3G all slow af i paid my bill @115714 | @789378 Morning. Thanks for bringing this to our attention. How long has this been going on? Is this happening in one or multiple locations? - WR
@sprintcare fix this damn service | @789379 Hey! What's going on with the services? Please let us know to assist. - EG
@sprintcare why am i not being notified when my bill is available to be paid? I always have except this month. | @134594 Hey there! Let me take a closer look into this for you. Shoot me a DM! -ND
"#Sprint why am I still paying for service on a phone that i sent back to you? | @789380 Hi! We'd like to take a look into this. For this, please send us a Private Message providing us more details about this situation, so that we can further assist you. -AP"
"So thank you @115714 Bc since 5/3/2016 you have been trash. I’ve had to pay for a house Phone Bc you don’t work in my own home. To this, i say good riddance | @693030 We are sorry to hear you are having issues with the service. Please DM us to further assist you. - JM"
"What do you do if your phone just turns off & wont turn back on ? @sprintcare @AppleSupport | @789382 Did you try to charge the device? Was it exposed to physical or liquid damage? Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@sprintcare So, I purchased an essential phone two days ago over phone as an upgrade. No 360 camera offered? | @315088 Please send us a DM, so we can further assist you. - LP"
I have called four different numbers and cannot get a human to answer at @115714 – meanwhile my services are restricted even though I have an arrangement all set. The frustration is amazing.#whathappenedtohumans #thatsnotcustomerservice | @692214 Hi Jessie! Please allow us to take care of this matter right away. Please DM us for further assistance. -AC
OMG @sprintcare me and @220734 have been trying to talk for the past 30 Minutes But it just beeps What Should I Do? | @773562 Allow us to assist you. Please provide your zip code so that we research the area.
"@115913 One of my friends said he'll switch today if you guys respond in less than five minutes. Lets make it happen @TMobileHelp | @789545 @115913 We'd love to see your friend on the Magenta Side, Tanner. Have them DM us anytime for help switching over: https://t.co/cuEwtd2epS *DanKing"
@TMobileHelp I sent you a DM and you didn't answer | @789548 Hey! Thank you so much for taking the time out of your day to reach out to T-Force. My name is Anita and I will be the #MagentaExpert today. I'm sorry about the wait. How can I help ? *AnitaT
"@115913 @TMobileHelp @115911  Good morning Mr. Legere I have been a TMobile customer for 12 years. Why is it that I can never get the opportunity of getting a free phone, or any good deals? All the good things happen to new customers 😢😢😢 | @238081 @115913 We've got lots of great deals going on for existing customers as well, including a great BOGO when adding a line to an existing qualified account. Checkout all of the deals we have right now, here: https://t.co/aIZPWLwowe *DanKing"
"@115911 Why does your website Always have issues? I'm Trying to upgrade but it wont even load the phone page. I get the ""Oops We hit a Snag!This literally happens all the time. You guys are better than this. | @789549 We want you to be able to do what you need online and not worry about these kind of situations, let us take a closer look at it. DM us, we're here for you. *JoanO"
"Wow, it's legit, a Moto Z2 Force with Projector Mod for $300 from @115911.  How could I not buy one? https://t.co/wvxBXH4YuU | @306866 Boom!  Did we just become besties?  DM me as I would love to help ya with this: https://t.co/tdwt367vMq *NevinBruce"
@TMobileHelp How do I change ring tones for my contacts on a Samsung Galaxy S8? | @273753 Hey!  Send us a DM and we can go over the details! https://t.co/WZM6cbcgHU *JonPorter
"Bye bye @115911 sorry as service | @789550 Whoa, what's going on to make you want to leave us? We cherish this relationship. DM us and let's talk. *JamieK"
"@115911 Hey, for the past couple of days my navigating apps haven't been working for some reason but my location services option is on. My phone has been updated to the latest ios release https://t.co/Ka1jrI2aPb | @536942 Hmmm this is interesting. Let's check this out for you. DM us. *JamieK"
@115714 needs to get it together man! Data on my phone still isnt working; sucks I can only use my phone on wifi | @157813 Please DM us with this information so we can help you today. -DD
@115714 needs to get it together man! Data on my phone still isnt working; sucks I can only use my phone on wifi | @157813 Hello there! We would be more then happy to look into why you are having these data speed issues. What is your ZIP code and the closest cross street? With this information we can check to make sure there isn't any tower outages in your area. -DD
"Why is your service so poor, @115714 ?

Can any of you guys help, @115911 @115725? Please? | @789862 What kind of issues are you experiencing? Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
10 years with @115714 1300 to cancel sounds appealing with this billing issues every month | @301156 Hello what's going on what is the billing issue you are having? -FR
Fucking dumbasses at @115714 send my phone to the wrong address and then tell me they aren't going to credit my account at all | @789863 Hi. Please send us a DM in order to continue the assistance. - JM
"@115714 @sprintcare @116447 #worksforme. 😉 https://t.co/clQ4PqSiae | @141500 I'm w/Team @116447 & here to help. If you have questions about your Sprint svc, we'd be glad to help."
"Upgrading to new phone with @115714 . So far - hung up on once, asked if I'm sure the S8 will fit my needs (will I take advantage of all it has to offer) and asked what Hulu is. #SerenityNow | @789864 Hey there! You can check additional information about Hulu here:  https://t.co/jSlSl5eqLc . -AG"
"@115714 is literally trying to charge me for a phone I turned into the store two months ago!! Fuck y’all tbh. @ATT where’s ur cyber monday deals | @781759 Hey! We don't want to see you leave the Sprint family. Send us a DM, let us change your perspective. -ND"
"@115714 never ceases to amaze me. Drive 5 hours across the desert with signal for about 10% of the time and apparently all my data has gone. Time for a change I think. @115911 or @115725...which is best? | @789865 We wouldn't like to see you leave, are you unable to connect to the internet? What is the signal bar showing? -PC"
Just tryna figure out why my data coverage ain’t been working all morning @115714 @sprintcare 🤔 | @789867 (2/2) Is this happening in one or multiple locations? How long have you been having issues exactly? - WR
Just tryna figure out why my data coverage ain’t been working all morning @115714 @sprintcare 🤔 | @789867 (1/2) Hi there! Thanks for bringing this to our attention. We would love to look into that for you. - WR
"@115714 @sprintcare Hello I am a Sprint customer trying to figure out how do I sign up for the free Hulu promotion? | @789868 It's simple; just enter your email, name and password to create an account, confirm your subscription details and you're done. The phone that receives the SMS must be used to register. This promotion offers one Hulu subscription per Sprint Account. 3/3 - KF"
"@115714 @sprintcare Hello I am a Sprint customer trying to figure out how do I sign up for the free Hulu promotion? | @789868 After signing up for Hulu, you'll get a text message with an activation link, where you can complete the Hulu registration process. This is a required step to access Hulu and all its benefits. 2/3 - KF"
@115714 @sprintcare Hello I am a Sprint customer trying to figure out how do I sign up for the free Hulu promotion? | @789868 Hey there. You can get information and how you can sign up for Hulu online here: https://t.co/9iQNtDIXhz Or by using My Sprint: https://t.co/8RFZdN4gxv 1/3 - KF
"anyone else's @115714 service REALLY slow this past week? | @789870 We'd gladly look into it. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"I feel so sorry for the @115911 associate that gets me today cause I never even done business with y'all fonky ass mfs but y'all sending me phone bills for WHAT PHONE BITCJ | @417380 Nisha, we're always here to assist. Consistent billing is a priority. DM us and let's talk right away. *JamieK"
@TMobileHelp my phone is now stuck on no service even though I am in a good area for service and a bunch of people around me have service. I am at my school and have had service here thousands of times and now I do not have any and nothing won't load. What is the deal????? | @789906 Don't you worry Adrian we can get that taken care of! Just DM me and we will get started! *MatthewM
@TMobileHelp Is the $25 sim starter kit required for existing customers purchasing new phones? | @789908 Hey send me a DM to better assist you my friend =) *BettyAranda
@TMobileHelp Does the CM Ipad deal apply to prepaid Tmobile customer porting into Tmobile One Postpaid? | @789910 Hey there Dani! I can totally go over the deets with today's offer! Send a DM our way and we can chat :-)! *JenniferRogers
"@115913 , it’s sad that my loyalty as a customer can f 15 years isn’t valid for a small discount for two new iPhone 8’s. I was looking to upgrade and I have to pay full price. When new customers get buy one iPhone and get one free. | @789911 @115913 15 years is incredible, Mary. Our BOGO deal is available for existing customers as well when adding a new line to your existing qualified account. You can checkout all the deals we have going right now, here: https://t.co/aIZPWLwowe *DanKing"
"Is @115913 at all aware of @115911's dismal, bush league customer service and retention? | @785786 @115913 We strive for world class customer service and want to make sure you're taken care of. We'll be meeting you back in DM ASAP to help. *DanKing"
"$33 for 11 minute call to UK man I regret switching to @115911 its been a horrible year with them😡😡😡 | @790306 We'd be happy to take a closer look at this situation in your bill and help in any way we can, DM us. *JoanO"
I’m really about to raise hell in @115911 after work because every single one of the people that work for you don’t know what the hell they’re doing. | @790307 You only deserve to experience the best from us. DM us and let's talk about what's going on. *JamieK
@115913 TMO installment plan for iPhone 10 256g downpayment is $400. Seems like you are getting arrogant!.. With a lot of dead spot signal in upstate NY. | @790308 @115913 Having reliable service where you need it is key. Please DM us what you're seeing and where so we can step in and help: https://t.co/cuEwtd2epS *DanKing
"@115913 as a 15 year customer, I am appalled at the HORRIFIC customer service I am currently getting. My GOD it's pathetic! Ur costing money everyday from incompetence | @230933 @115913 15 years is absolutely incredible. We want you to have a great experience no matter how you reach out to us. We'll be meeting you back in DM ASAP to help. *DanKing"
"@TMobileHelp Updated a Note 4. Now I turn it on its says recovery mode. Then says installing system update gets to 25% then shuts off | @790309 Have no fear! Tech queen is here to help. Please send me a DM, and I can work my magic. :) https://t.co/NICrRPn7OP *SierraRichards"
"@115911 @TMobileHelp Beste T Mobile ik heb sinds kort weer deezer in mijn abbonement opgenomen en ik wil de code ingeven via de app maar hij reageert niet. Ik krijg na het invoeren van de code een foutcode | @790310 Hey there, welcome to T-Force! We would love to assist, however we are T-Mobile US, you may want to try  @121678. Have a great day! *LaurenWalker"
@TMobileHelp service is completely out in zip 35226 | @790311 Oh no! Let's look into this ASAP! Dm me! https://t.co/86MicZnF9C *WarrenCamp
"Today's the day @115714 ! Todays's the day I get a new phone or we end this 10 yr relationship. | @712857 Hi! Let's take a look into this. Please send us a Direct Message, so that we can further assist you. -AP"
@115714 I am tired of your dunning emails.  I paid my bill and took out my sim card. I told you it was over prior to my last bill was due.  You treaded me terribly & you lost me bkz of that. If you don't close the account its on you.ONLY YOU.  YOU ARE HARASSING ME WITH EMAIL. | @790426 Hello there! Sorry for the inconvenience. Please send us a Direct Message to further assist you. -DM
@115714 your rep is asking me if I want a discount now... Your customer service seriously needs some work. #done | @790427 Hello there! We would like to answer any questions or concerns you may have. How can we help you today? -DD
"@115714 data coverage in my area is seriously so bad... | @790428 This situation concerns us. Please, feel free to send us a Direct Message, so that we can further assist you. - FS"
"Yet to find a place in Gainesville where I get @115714 service. | @790429 This sounds concerning. How long have you been experiencing issues with your service? Are you having issues with your voice, data or text messages? - JF"
"@115714 @115714. Hello,im furious with your automated setup,can i please talk to a real person please. Holy shit. Horrible.  Just horrorible. | @790431 Hello! I'd like to help. Please send us a Direct Message to further assist you. -DM"
"@115714 how is it possible that you offer cheaper plans for new customers and not for customers that have been with you for many years ? | @557747 We do have great deals for our current customers as well. If you'd like us to evaluate all your available options, just DM us. -LC https://t.co/rMApsV8PQY"
Can @TMobileHelp give me an update on my refund? I returned a phone to you guys on 11/10 and now I'm missing out on the cyber Monday deals 😣 | @790648 We sure can! Shoot me a DM let's chat ! https://t.co/1ocOwOpmDJ *TaylorMichaels
@115714 in 10 months from now I will get rid of Sprint as a carrier for my cell phone service d for unfair communication practices. This after more then 10 years with Sprint. Never again!!💸🤥☹️ | @791014 Oh no! What is going on? -JM
"@sprintcare My phone just stopped working out of nowhere- for no reason, Can you help | @791015 Hey Sherri, thanks for reaching out to us. Did you drop your device? Is it broken? Does it have liquid damage? Does it power on? Does it charge? -  EH"
"@116447 Hello my name is kin walker. I have been a customer for years now, and I have had some great reps helping me with my company communication equipment over the years. This last rep has really made me upset to the point that I would tweet you. | @791016 I'm w/Team @116447 & here to help. If you have questions about your Sprint svc, we'd be glad to help https://t.co/TjdHXAeF4u"
Hey @115714 I’ve had no service/poor service for the last two hours. When ya gonna fix it? I’ve got stuff to do. | @791017 Please consider reaching us in a Direct Message to better address this situation. - FS
@sprintcare Again I am spending money and time for your mistakes!..is really frustrating and I am beyond disappointed..I purchased it outright more than a month ago and still I do not own my phone?..criminal! | @791018 Please review your DM for more info.
"@115714 trash af | @791019 What is making you feel this way? Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@sprintcare Sprint sucks!!!! | @791018 Please allow us a moment to review.
@TMobileHelp no cell service in Lubbock TX since last night. Getting mobile data but no calls or SMS | @791046 Tech queen is here to save the day. Please send me a dm. :) *SierraRichards
"@TMobileHelp no cell service in Lubbock TX since last night. Getting mobile data but no calls or SMS | @791046 Please follow this link, to DM me. :) https://t.co/NICrRPn7OP *SierraRichards"
@TMobileHelp I am frustrated with the inconsistent messaging and considering changing carriers as a result of this. | @769605 just send me a DM please *AdrianH
"@115913 Please Help!!! I Have called customer service at least 10 times with no resolution. This has been ongoing since August. You have the phone!!!! https://t.co/6WUhcIBcpM | @791047 @115913 We've got your back and want to help, Darrell. Please send a DM our way so we can get to the bottom of this: https://t.co/cuEwtd2epS *DanKing"
"Hoe kan het toch dat héél Amsterdam #IJburg anno 2017 nog steeds #waardeloos mobiel bereik heeft? @44039 @397115 @90885 @TMobileHelp | @791048 T-Force is here for you. :) Please send me a DM, and I can help. *SierraRichards"
"@115911 not terribly pleased to find out I was signed up for JUMP without my consent. Thankfully got rid of it online, but I'd specifically asked not to have it when I purchased my new phone in store... | @172871 Johanna, we always have our customers best interest in mind. Please DM us so we can follow up on your experience. *JamieK"
@115911 I brought T-Mobile Note 8 from https://t.co/bvxp50ThVq  for full price. I would like to unlock my note. Reached Tmobile or samsung customer care none helped. | @775792 @115911 That certainly doesn't sound right! I've got 10 years experience and would love to get you a solution! I'll meet up with you in DM!  https://t.co/4tHjtOQM3E *LaurenChan
So displeased with my current customer service @TMobileHelp @115911 | @791049 Oh no! I don't want you to feel this way! Send me a DM so we can turn this around. https://t.co/cbaCC4vqgh *MichelleWalker
"@TMobileHelp Trying to reg as Primary Account Holder on web and app. Put In SS# & birthdate, get this error: ""Sorry, but we are currently experiencing problems with our server. Please try again later."" Going on 6 weeks. Calling 611 hasn't worked. Can you help? | @791050 Good morning, please send us a private message so we can verify your account and make sure we get that fixed. *KendraA"
@TMobileHelp Do you still offer the Wifi Cellspot router? | @791051 Great question!  We don't currently offer that.  I sent you a DM and look forward to your reply! *NevinBruce
"Glad I checked the website considering the guy at Tmobile on Sat told me the iPhone X trade-in promo was over, was spitting out wrong stats, & had an 'I don't care' attitude when ordering my phone. @115911 I hope you're able to resolve this without a ton of issues | @407964 Hey, Lily! If you have any questions about any promotions or deal, let us know. We can clear up any concerns here. *NaeJ"
"Dear @115913, I love T-Mobile but more recently the service near my home (Sandy, Utah) has been terrible and is a safety issue. I am a single mom and my children cannot even make a call from our home. Can you please look into the service in my area please? Thank you | @791388 @115913 Having reliable service at home is crucial. We want to check this out with you and ensure you're getting the best. Please DM us: https://t.co/cuEwtd2epS *DanKing"
"Tired of DMing @TMobileHelp so I switched carriers. Got two new phones for the price of one and a  lower plan price, and better service. #ByeTMobile | @786072 That's certainly never what we like to hear, Frank, but we're always here for you and only a DM away if anything ever comes up. *ByronEdwards"
"@115913 thinking today is the day we move to T-Mo. Hoping there is a great deal to convince me. | @791389 @115913 We've got the Magenta Carpet prepped and ready to go for you, Mel. Check out the sweet deals we have going on right now, here: https://t.co/aIZPWLwowe *DanKing"
"@115911 @115913 Totally UnHappy with your UNoffer of BoGo for #note8. I am a loyal customer and need to add phantom lines to qualify-No Thank You.Time to #CarrierShop. | @124004 @115913 We absolutely don't want to see you go, Josh. While the BOGO does require a new line to be added to qualify, we'd be happy to check out alternate upgrade options with you. Send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"@115911 is a bullshit company there service is terrible and they refuse to send me an unlock code for a phone that's paid off | @791391 I'm sure we can help with that, Joseph. DM us, let's get that phone unlocked. *JoanO"
"@TMobileHelp If I sign a line up for KickBack and use over 2GB of data do I simply not get the discount? It seems like there's no downside to adding it to a line. | @791392 Good afternoon, if you go over 2GB you simply do not get the discount. Definitely no down side to having it enabled on the lines! *KendraA"
@TMobileHelp what’s your contract buyout maximum? | @791393 T-Mobile is reimbursing customers by paying off their service contracts and device payments (up to $650 per line). Check out the details: https://t.co/eHNZ49126v https://t.co/WZM6cbcgHU *JonPorter
@TMobileHelp hi! Can someone help me navigate how to get two iPhone 8's on our account please? | @791394 Hey there Shovanda! I can help! Send me a quick DM and let's get you those iPhones! https://t.co/hzjqSun5Lf *TreBrewbaker
"@115913 I made the switch! Got stuck with an $810.00 Verizon Bill though. I think not eligible for the $650 gift card.😔 | @768413 @115913 We're so glad to have you on the Magenta Side, Noah. DM us and we'll check out your reimbursement eligibility: https://t.co/cuEwtdjPOs *DanKing"
@115714 is fucking trash | @791555 Hey! What seems to be the issue? What makes you feel this way about us? -ND
Hey @115714 @sprintcare Why am I still seeing a voicemail notification when I dont have one?? Please fix your service. This is overly annoying to stare at ALL THE FREAKIN' TIME. I listened to the voicemail loong ago. I tried leaving myself a voicemail which only made it worse. | @791556 Get started here: https://t.co/JXrqetIlAs Conversation will be continued in your secured web browser. -FR
Hey @115714 @sprintcare Why am I still seeing a voicemail notification when I dont have one?? Please fix your service. This is overly annoying to stare at ALL THE FREAKIN' TIME. I listened to the voicemail loong ago. I tried leaving myself a voicemail which only made it worse. | @791556 Please go to the link so tahat I can further assist with clearing out the voicemail for you. I am sorry you are having this issue. -FR
"@sprintcare I got an email saying you guys will offer me $350 off an iPhone if I switch back. I left in 2013 because service/data speeds were bad. Am I able to test the data speeds before porting my number over? | @791557 We are glad you are interested in coming back. The $350 off on the iPhone is our new offer, you just have to trade in your device and get the iPhone X, 8, 8+ with a lease sprint flex. Here's the offer's link to get more details: https://t.co/GcxeV8pdPq - JA"
"@115714 @sprintcare why have I spent over 8 hrs trying to upgrade 4 phones to iPhone X and still unable to finalize orders. #customerservice???? | @619853 We'd like to let you know you can also visit one of our stores to upgrade your device, click the following link https://t.co/X1DpDgk1EU , to locate the nearest one to you. -PC"
"@115714 answer y’all mothafucken phone I been on hold for a hour damn | @478456 Hey there! Please shoot me a DM, so that we can further assist you. - LP"
Why @115714 charged me like 5 times for the same thing 🤦🏽‍♀️ | @791559 Hey! This is concerning. Please send us a Direct message for us to take a look into this for you. -ND
Man I cannot wait to break my contract with @115714 it’s damn near 2018 I should not lose service in Atlanta with an iPhone as much as I do | @791560 I am sorry you are having this issue please dial ##873283# press talk to reset on the network. -FR
Holy fork... @115714 is AWFUL... No wonder @115913 ended merger talks 😱😱😱 https://t.co/wq0XTGgS71 | @791561 Millions of customers enjoy the benefits of leasing their phone from Sprint. It offers lots of choice and flexibility (https://t.co/YJw8XpZwn6 ). We take great pride in being transparent with our customers. Please DM us if we can help you with anything -CT
"Dang @115714 left me on hold so long i started taking pictures of Cody, then tweeting, next thing you know I’m feeding my cat, my phones on the table, I’m in mom cleaning mode and sprint is gone.... | @791562 Hello. Are you still in need of assistance? If so, please DM us to review your concerns. - GS https://t.co/rMApsV8PQY"
Thank you @115714 for ruining my wireless experience once again... | @791563 Hey! Thanks for stopping by. Tell us what do you mean. Send us a DM. - JM
@115714 fuck y’all | @791564 Hey! What makes you feel this way about us? -ND
"@115714 customer service is horrible! Was speaking to a representative, she muted the call and never came back!! | @386442 You’ve come to the right place. I'd love to help you get this resolved right away! Would you mind continuing our conversation in a secure web browser?  I'd be able to review and discuss your account information without violating your privacy. -MB"
"@115714 customer service is horrible! Was speaking to a representative, she muted the call and never came back!! | @386442 In order to discuss your account, we would like to continue our conversation in a secured web browser.  Will you please private message me for assistance? -MB"
"@115714 I'm breaking up with you! Service is terrible and @116297 insurance has not come through! I'm done! | @791566 Allow us to help. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@115714 really taking their time with my phone..... | @791567 Hey there! Please send me a DM with details, so I can assist you further. - LP"
"Fuck you! @sprintcare & @115714  worse decision I have ever made P.S. I am not paying you a single dime after your agent lied to get me to switch from @ATT | @377684 We hate to hear you feel this away, how can I help you today?"
@115714 so sprint screwed me and is just going to ignore my problem? 🤦‍♂️ | @578854 Hello there! Please send us a Direct Message to further assist you. -DM
"Wonderful customer support experience, through and through @TMobileHelp | @791811 Aww, you are awesome!! Thanks so much for the amazing feedback! I hope you have a great week. T-Force is here for you 24/7. :) *LaurenWalker"
@TMobileHelp adulting with gf & added 2nd line heard you pay for Netflix now? | @791812 You came to the right place! We will get this set up in no time. I will meet you back in DM to get started :)  #AdultingWin! *JessicaNeedham
"@TMobileHelp @115913 I'm a long-time existing customer on legacy simple choice plan and got Pixel 2 XL - no deals for me? :( | @791813 @115913 We've got lots of offers going on right now, Nathan. You can check them all out, here: https://t.co/aIZPWLwowe *DanKing"
"well @115714 just hit me with the biggest bill to date for upgrading to the iPhone X. Gotta love how they find new ways to charge me more every year..... | @791814 I'm sorry this most recent bill caught you off guard, Please send a private message to look into the matter. -CP"
"@115913 Had overpriced Verizon on Sprint now but would make the switch. Why should I? | @791815 @115913 So many reasons why the UnCarrier is the way to go, Ken. Check them out, here: https://t.co/cCRIl0Fcnu *DanKing"
"@115911 is just awful... they transferred me over from India, to UK, to Florida to Hawaii... like wtf no help or nothing #poorservice #poorcustomercare | @788911 My offer of help is sincere! Meet me in DM, and we'll get started! *PeterLabrecque"
"After getting an update from @TMobileHelp last week on my @117159 #GalaxyS6 , I now get ""authentication error occurred"" connecting to any wifi network.  I've tried 4 different networks so far, and they all fail.  I see others complaining on Twitter as well. | @384932 Thanks for the heads up!!  I certainly understand, Wi-Fi is a great way to stretch out your plan data.  Great for travelling too!!  Send us a DM and we'll get this working again in a hurry!! *JeffreyN"
@115911 @TMobileHelp how do I use my free @116462 on @135156 ? | @171947 Great question! It doesn't look like Air Canada is included in our supported airlines. https://t.co/oOdNTW4EOu Send me a DM so we can go over things in more detail! https://t.co/Qz0L1xpZB7 *MikePerez
"Amazing! @115911 rep for our Business account won't return calls. Called 800 # and they told us. No Deals today on 2 new Samsung. S8 phones. Calling Verizon. | @791816 Rob we would never want you to feel as though our At Work reps aren't here for you. In addition, we're also all about getting you the best deals around. Let's figure out how we can assist. Please send us a DM to get started! *JasmineS"
"@TMobileHelp there are 3 charges for international roaming on my parents' numbers that are not recognized. can someone help me look into this? | @125869 Surprise charges!?! You have come to the right place, Christine! Shoot me a DM so we can check things out!https://t.co/RaTDVzOYlM *DJConstable"
"@115913 really disappointed to hear from #Tmobile that the the 5G network is the reason for my daughter's IPhone 6 lack of coverage in the Seattle area... Worst is that my only solution is to buy new phone... I switched 9 months ago and no feeling any love... Can you help? | @791818 @115913 We'd be happy to go over phone options with you, Andres. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp  you want to know what truly sucks about T-Mobile when you call?That I wait 22 minutes then I get the dial tone. #WTF!!!😠 | @156068 We want you to have the help you need, when you need it! DM us and we'll get you taken care of! https://t.co/lOqKyE0PXQ *ReillyLeritz"
"@115911 your cell service just completely dropped off randomly for us on two phones, did you guys lose a tower? | @791819 Hmmm, let's check that out. DM us, we'll get you back online fast. *JoanO"
"Oh and @115911 and @115913 my attorney sent you an email of you could please respond to it. That would be awesome. Thanks so much!! | @424579 @115913 We're here for you, Jem. Please DM us so we can help: https://t.co/cuEwtd2epS *DanKing"
"@115911 is the worst, they screw up and I am forced to eat over 300's in fees because they have poor customer service go @ATT or @115714 people... | @788911 I definitely want to work with you to turn this around. Send me a DM, and we'll jump right in! *PeterLabrecque"
"@115913 I know you're very busy, but I was wondering if I could get some help. I did the BOGO offer on the note 8 in September. The T-Mobile rep did not tell me I had to input a code to receive the offer. Can you help me with this? I already tried contacting @TMobileHelp | @791821 @115913 We want to make sure we're 100% on the same page for this promo. We'll be meeting you back in DM ASAP. *DanKing"
@115714 customers may pay more than phone’s price through lease plans https://t.co/SmosskELEk via @47198 | @792180 Millions of customers enjoy the benefits of leasing their phone from Sprint. It offers lots of choice and flexibility. We take pride in our transparent communications. Please DM if we can help you
@hulu_support i added the Hulu plan offered from @115714 and did the steps they asked now when i log in to Hulu it says i need to pick a plan.. wth?! Help me | @357745 Hello there! Please send us a Direct message to further assist you. -DM
"Sprint customers may pay more than phone’s price through lease plans https://t.co/LkyvZQfCty #Philly #Tech | @792181 Actually, Sprint customers can save money, upgrade after 12 mos or buy the phone at the end of the lease! We provide options and take pride in our transparent communications w/customers. Find out more: https://t.co/evpwnP8Fg0"
@115714 @sprintcare was told last night that there would be some phones on sale for 10+ year customers today. True or false? | @792182 We have great deals for you too! Log in to https://t.co/KDKMy1BbDn to check ur eligibility & your phone offer :D -MP
"Dear @sprintcare , may i as a customer, have another upgrade option beyond lease or buying outright? Not having a subsidized phone purchase sucks | @792183 The Sprint Flex offers the best benefits: You can upgrade every year. You can upgrade at 18 months. You can choose to own your device by spreading the Purchase Price Option at the end of the 18 months to be paid in 6 months. - JM"
"New customer @115714 @1647 I have one month old S8 that has bad battery life (no damage or liquid damage) and all they want to do is repair this phone instead of a new one. I'll be out a phone for 2 weeks.. stupid  Think Ill go back to @115725. | @792185 We would not like to lose you as a customer. Please, DM us to review further options about this concern. - GS https://t.co/rMApsV8PQY"
s/o to @115714 for actually reminding me i had a trial ending instead of just gunning me with a charge. everywhere else just dips into my wallet. https://t.co/yjIZz0NHUa | @792186 Hey there! Please follow us @sprintcare and DM us with more details so we can further assist you. -NC
"@115714 im trying to see when my order is coming? | @287083 You can visit https://t.co/RDgqxv7W9w to verify the status of your order and delivery date estimates, if you placed your order online. If placed at the store, they will contact you as soon as they have it available. -PC"
Sprint Data is slow rn🙄 its always fast @115714 | @792188 (2/2) Do you have issues in one or multiple locations? How long have you been having issues? - WR
Sprint Data is slow rn🙄 its always fast @115714 | @792188 (1/2) Hi there! Thanks for bringing this to our attention. We would love to look into that for you. - WR
"@sprintcare is there anyway to get a replacement pair of headphones? | @792189 Hey! Accessories must be returned within 14 days of the purchase date for a refund or exchange. For further assistance, please DM us. -LC https://t.co/rMApsV8PQY"
hi @116447 So 4 years later I find out @115714 has been falsely reporting a debt of iphones that were never restocked by reps. + insult to injury Sprint has yet to remove the fraudulent charges despite confirmed receipt from store & manager. Internal ops need help #Fraud | @362657 We are reviewing your concerns and will contact you shortly.
"@115911 you wanna charge me $22.50 to upgrade my phone when I'm paying in full.. 9 years with you and now you wanna pull some bullshit. | @163379 Timmy, upgrade unassisted via the app or our website and skip the support charge!! Send us a DM if you have any questions! *KittyG"
"The quality of my internet has severely decreased @115911 @1647 | @792214 Let's see what's going on there, Steven. DM us, we're here to help. *JoanO"
"After doing a DM you will just leave the things in between, isn't it https://t.co/bmwCNyDvMS | @792215 Wow! Thanks so much for reaching out to us about this! Allow me to check on this for you. *Tyler H"
@TMobileHelp Added two lines to my account last Friday & have just noticed today my hotspot data plan has changed. Looking for help. | @281113 I got your back! DM me and we can look at things together to get you back on track. https://t.co/jUueWiMypn *AmandaCross
@189997 WHAT THE FUCK?????????? I NEED TO WAIT 68 MINUTES ON CHAT TO GIVE MY ADDRESS FOR AN APPLETV?! WHAT A TOTAL FUCK UP THIS WHOLE THING HAS BEEN?! FUCKING HELP ME! @117735 @TMobileHelp @115946 @115940 i absolutely HATE ATT | @641275 T-Force is always here to help! DM me https://t.co/9IUH5Nit1g your magenta concerns! *AmberSellers
"Dear @115990, do you have any promotions to switch to Verizon. Made the biggest mistake of my life switching to @TMobileHelp. I need service that works, I don’t care the cost. | @371295 Hey!  Send us a DM. We would love to find a way to turn this around for you. https://t.co/WZM6cbcgHU *JonPorter"
"@TMobileHelp @115911 ok here we go again!  I transferred all my lines away from your company and yet you all didn’t shut my account down and I had to call and cancel service even though I have no phone numbers on your service! #PoorCustomerService | @478642 Hey there! We are sad to see you go. :(  If all lines were ported out, this should have closed the account. I would be happy to clarify everything for you. :) Send me a DM here: https://t.co/J6BRlk7L5s. *LaurenWalker"
"@TMobileHelp hey, need help. bought an iPhone outright and it locked up with tmobile. | @792216 No worries at all! Shoot me a DM, and I'll help with that locked up phone ;-). https://t.co/oIBK3mlmoz *DannyHarvey"
"Well I won’t go as far as calling @TMobileHelp dumb but I can tell you that they have obviously not read the dm’s as they should. Why do we need to do their work to complete our transaction? Your @115911 team, Mr. @115913, made us an offer they have yet to honor. https://t.co/A6xgANRkpl | @205484 @115913 We are absolutely here to help take care of you Robert. We've received your DM and will be replying momentarily to get things squared away. *MattLegleiter"
@TMobileHelp @115911 Any idea when coverage will be back? Going in one day of no service in Chicago... | @792217 What!? Let's get some eyes on this! DM me and I'll get right to work :) https://t.co/ajg0boXCWT *TanyaFalandysz
"Never had an issue w @115911  until this week. You cancelled my order, you sent me only one iphone instead of 2 but cancelled the 2nd saying my cc was declined (I spoke w my bank & thats not true) so after 15 phone calls problem still NOT solved. New trend? @115913 | @667373 @115913 We want to check out your order with you and get to the bottom of this. Please DM us: https://t.co/cuEwtd2epS *DanKing"
"@115911 trying to log in and see if my phones are eligible for upgrade and the site keeps telling me there is ""a snag"" and try again...wow...cyber monday be a bummer | @792549 Don't worry, Tom, we can get you in! Please send us a DM, so we can make sure you can snag a great deal. *JPL"
@115911  How hard is it to switch 2 phones over to 55+ plan. Been waiting for Verizon to match your price. I guess they are too greedy to worry about losing customers. | @792551 Super easy!! Shoot us a DM and we'll get you all the info you need to make the big switch!! :) *KittyG
"@115911 why am I not able to purchase the watch at the price listed on your site? Cust Svc & Retention Dept says it's incorrect and cannot honor the price???? https://t.co/gTc4qFilUV | @792552 I know you want to get the advertised price, and we can definitely help with that. Shoot us a DM, so we can make sure you get taken care of. *JPL"
"@115911 - Cannot redeem the $540 in rebates you owe me. Been trying for almost a year!!! | @792553 How come, Conna? Tell us what problems you're running into so we can check this out. DM us here! *NaeJ"
"@TMobileHelp My phone won’t text or type, and your cell service sucks ! #Frauds! | @792554 Yikes! We can't have this going on, Andrew! Send us over a DM so we can dive into things! https://t.co/Qz0L1xpZB7 *MikePerez"
"@115913 my wife, two kids, and I are currently with Sprint.  We currently have unlimited talk/text, 4gb data.  Phone bill is about 220 per month.  Can TMobile increase data and do better on pricing? | @792555 @115913 We'd absolutely love to see you on the Magenta Side, James. You can get 4 lines with unlimited talk, text, and data on T-Mobile One for $160/month after autopay discount here with T-Mobile. Checkout all the reasons why T-Mobile is the way to go: https://t.co/cCRIl0Fcnu *DanKing"
"@115911 I Have A Issue With You All And My Account And I Having Problems And I Dont Like It At All | @792556 Don't blame you for feeling that way, but not to worry, we'll get you squared away. Send us a DM with the details, so we can get right to work. *JPL"
"@TMobileHelp hey there! Can you help me file a Service Complaint due to a Dead Spot? | @792557 Hi Nicole!! Happy to help out, if you can verify your account here I can access the tool to file a complaint.  https://t.co/NBrdMz62Pr *JessicaG"
@TMobileHelp the representative I was working with has become unresponsive after I asked them to talk to their supervisor. | @769605 I'm still here did you receive the message stating i was contacting my supervisor ? i apologize my system shows it was sent . *AdrianH
@TMobileHelp when did you guys start charging a restocking fee on online orders and when did your reps are start not caring.  Little effort to help | @792558 This is not the experience we want you to have! DM For more help! https://t.co/JP7aKumWOa *AlexGreen
"@TMobileHelp how fast are the iPhone x’s being shipped typically? | @221248 Great question Terrance! It depends on the memory size and the color of the device, are you looking at a specific one? *JessicaG"
Yo @sprintcare how come I can't send a message online in messenger and do a phone call at the same time like every other provider. Kinda annoying when you expect that service and accidentally hang up on someone because you needed to message something online... | @792719 Sorry for this. You can verify additional information about Wi-Fi calling & Calling Plus service here: https://t.co/cu4V0zubYX and https://t.co/Ex99ZsMasy . -AG
"@sprintcare when will service in Leesburg, VA be back up? | @792720 Please provide us with more details. What type of issues are you experiencing with service? -PC"
"@sprintcare HEEELLLLLPPPPPP!!!!!!! | @448108 Hi, we'll be happy to help. Please shoot us a DM for further assistance. -NS"
@115714 I got the iPhone 8 using the iPhone forever thing and I was wondering if I could switch it out to the X bc it keeps glitching and I’m over it | @792721 Good afternoon. Please send us a DM so we can better assist and see what we can do for you. Thank you
Aye bro why y’all suck so bad @115714 | @792722 Oh No! What's going on? What seems to be the issue? -MP
I have NO signal in a school?? Makes no sense!!! 😠 #sprint | @675557 Hey!  Let us review what is happening and help you out! Please send us a DM with the nearest cross street and ZIP code. -R.S. https://t.co/rMApsV8PQY
"@115714 why haven’t I️ had service all day | @792723 That sounds like something we need to take a look at. Please, DM us for further assistance. -FB"
"@sprintcare I can’t make or receive calls. What’s going on? | @792724 We'd like to take a look into this situation for you. How long has the issue been happening? Where are you when the issue occurs, indoors or outdoors? Please, send us a DM for further assistance. -FB"
@115714 I’m on vacation in Charlotte and I haven’t had good coverage since I’ve been here! | @792725 What is the signal bar showing? Have you power off and back on the device? Are you having issues with all three services? -PC
"@115714 @sprintcare @116447 Hire competent developers that can create a secure site that follows NIST https://t.co/JEfTZYYzrX

Tired of resetting my password! | @792726 We apologize for the issues you have experienced. DM us your phone number so that Team @116447 may research your concerns."
"@TMobileHelp , Hi is the 17PIXEL2HALF still valid? I ordered my pixel 2 today on Cyber Monday deal and was able to see on TMobile rebate that I may still be accepted, can you please confirm. https://t.co/Bp386dGI31 | @792920 Great question! Let's get this figured out; DM me and I'll get to work :) https://t.co/ajg0boXCWT *TanyaFalandysz"
"@115913 the Yukon, OK store was worthless to help me figure out how to manage the family allowances feature. Have a crisis going on, they didn't not know anything not offered to find out. https://t.co/uXopYPYnRk | @792921 @115913 We are Family Allowances experts here. I use this frequently with my daughter. Let's chat about what you're trying to do https://t.co/7gT2t6PtXx. *StephanieGarza"
@TMobileHelp you dropped the ball on me. Still waiting for help | @792922 We want to make sure your concerns are resolved! Send me a DM https://t.co/9IUH5Nit1g to get started. Thank you! *AmberSellers
"@115911 please bring back US based customer support. | @792923 We've never gotten rid of our US Care teams Ken, is there anything we can help you with? *KittyG"
"@115911 I am about disgusted right now. Y me? About 2 months ago I was on the phone w/u for about 1hr to enroll all lines for insurance now a nasty rep just told me there is nothing to be done! I need ur help | @214022 I can understand how you are feeling if your request was not completed. Shoot over a DM, so we can look into what happened and get this taken care of. *JPL"
Started with a super bad morning and one of the representatives made my morning a lot better with his patience dear lord @TMobileHelp . Back to sleep before I get more cranky | @792924 We love to hear about this! I am so glad that we were to help and make your morning better. If you need anything else just shoot us a message! We have your back 24/7. Have a great sleep and get some shut eye! *SonjaKett
"@115911 thanks for nothing. my phone is useless in my apartment when this is the speeds im getting constantly. https://t.co/AFm9Te9SK0 | @536055 Hey Pablo, you only deserve the best experience with us. Send us a DM and let's check out your location for you. *JamieK"
"@115911  how can I,a customer of yours for 10yrs go about gettn the  newest Galaxy  and getting one free..w/o addn a extra line. 4LNATABLET | @792927 Hey Gigi, send us a DM so we can look into options to get you the phone of your dreams! *KittyG"
"@TMobileHelp Can Yall Contact Me Asap | @792556 I’m here for you. Please send me a DM, and I can help. :) https://t.co/NICrRPn7OP *SierraRichards"
"@115911  gave me an advanced SIM card, now I'm ready to @109313. Heres to hoping to further growth to this NFC Tech. | @792971 We thought you'd like that! Isis is awesome! :) ^TJ"
@115714 is the worst phone company ever 🤦🏿‍♂️🤦🏿‍♂️🤦🏿‍♂️ | @793125 This sounds wrong. What is going on with your service to make you feel this way? We want to help. - JF
I’m so pissed off @115714 customer Service Representative for giving me the wrong information. The representative had me thinking 🤔 I only owed $195.00 on my phone and he sent me a box (without my permission) so that I can turn in my phone. I told him I want to pay it off! 😤 | @793126 Hey Stud! We apologize for the treatment that you had received. We are here to help address your concerns. Kindly send us a direct message. -CO
Crazy this is the only way I can get a @115714 @sprintcare in the phone like this is starting to become bs | @793196 Hello there! How can we assist you? What is your concern? -DM
@115714 I don’t know what’s with you employees and yelling misleading information. My bill has been over charged for the passed 3 months and nobody has done anything about it. I am not takin legal actions against your corporate store. | @436291 Please send me a DM to further assist you. -BJ https://t.co/rMApsV8PQY
"@115714 LTE is so trash, Siri has no idea how to compute with these less than 2G speeds. Fucking junk. Don’t believe the sprint hype. It’s 100% bullshit. | @136459 Let us help. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"I hear @115725 offers me a 15% discount for being an @3524 employee... think I might make that switch from @115911 | @793232 Hey Nicholas, we love all our members and want to show you our appreciation. Tell us, how can we keep you a happy member of our family? DM us, we're here for you. *JoanO"
"@115913 for customer service being an emphasis, @115911 is failing me horribly. Charging me for plan features that I can't use...starting to regret my switch over from @ATT | @793233 @115913 It's important that your bill is consistent and correct each month. I would love to look into this with you. Shoot me a DM https://t.co/7gT2t6PtXx. *StephanieGarza"
@TMobileHelp  do the 55+ qualify for the Iphone 8plus BOGO ? | @793234 Great question! Sent us over a DM so we can go over the specifics of this amazing BOGO offer! https://t.co/Qz0L1xpZB7 *MikePerez
"I have been with t-mobile for almost 14 years and this is the worst cellphone company in the world @115911 | @602241 What makes you feel like this, Trina? I'm sure we can turn this around for you, DM us. *JoanO"
@115911 referred 2 family members to t-mobile and now they are telling them their plan didn't qualify for $300 iPhone discount and can't return phones? #shameful #deceitful | @134036 We definitely want to make sure your fam is getting all the deals! Have them reach out to us here or by calling 611! *KittyG
"@TMobileHelp What happened to the $300 bill credit /w trade-in offer on the iPhone 8? You're offering it on the X, is it not still possible to get it on the 8? | @793237 Great question, my friend! I'll be happy to go over the details of both offers with you. Send me a DM & let's chat! *AlexKimbrell https://t.co/GefRnVHVqu"
@TMobileHelp I never received my free bowl from panda express in my TMobile Tuesday app | @157069 Gotta get that T-Mobile Tuesday freebie! Shoot me a DM and we'll get this figured out! https://t.co/99Z9nj0518 *RyanMitchener
@TMobileHelp I need help looking at the bogo deal! Previous attempt getting the information was not so good! #pause #hold #pause #hold | @793238 You’ve come to the right place for help. Shoot me a DM so that I can give you all the details. Thanks! https://t.co/VPw2v7TEeD *HiginioAguirre
@TMobileHelp @115911 maybe don’t have a JUMP program if it is incredibly unorganized and literally no one can inform me how to send my original phone back. 🤷🏼‍♀️ I have never wanted to switch carriers more to be honest. | @793239 This is not what we like to hear! DM for more help! https://t.co/JP7aKumWOa *AlexGreen
@TMobileHelp I sent you DM | @793240 I see your DM and I will meet you there! Thank you so much for your patience! *SonjaKett
@115911 https://t.co/C3Z0VqYrqY | @793241 Just replied to you Pete! Talk to you soon. *DannyHarvey
@115913 can’t take advantage of bogo iPhone because we don’t have “EC” 😔 | @793242 @115913 This is a great promotion and I would love to explore options with you. Let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza
@TMobileHelp Does T-Mobile offer any (pet) tracking service coverage (like @79214 products use AT&T for) or do I really just have to give money to another carrier? | @793243 That is a great question. Send us a DM so we can discuss this with you :) https://t.co/IUIA5vQSHC *MattHargleroad
@115911 @TMobileHelp trying to get set up my account with Netflix and keeps saying my password isn’t valid and taking me off of the app? Help please | @793244 #TForce to the rescue! #NetflixOnUs is an amazing offer. Let's meet in DM and get you binge watching: https://t.co/cDHmSFlO12 *NathanLovato
"Hey @TMobileHelp can you check on an IMEI for me before I cyber monday and buy a new phone? | @236258 I always recommend buying from Authorized T-Mobile Re-sellers! However, you can always check the IMEI here: https://t.co/YgRyDpGWyc :D *PatrickUllmann"
"@226365 @117543 @115913 @115858 Seeing improved speeds on Tmo network with IPhone X vs 7 Plus which is really good news. I hope Tmo and 🍏 continue to aggressively optimize LTE radio/modem for even better performance/service. Still seeing plenty of scary service in NJ. | @247390 @117543 @115913 We'd love to check out coverage with you, Mike. Please DM us when you can: https://t.co/cuEwtd2epS *DanKing"
"Never use @115911! Their trade-in system is completely messed up and their employees try to scam their customers. | @793525 Brian, we definitely hate that you've had this experience. Send us a DM with the details so we can turn this around! *KittyG"
@117735 Some outlandish stuff you guys are doing to my account. Making us pay for a phone we returned is outrageous. Looking like @TMobileHelp  may be in our future. | @793527 Come on over to T-Mobile  We would love to have you! Send us a DM for details. https://t.co/WZM6cbcgHU *JonPorter
@TMobileHelp well your site must be getting hammered today as your upgrade to an iPhoneX page doesn't seem to load. | @645033 We'd love to help you upgrade here. Send us a DM to get started! :) https://t.co/5WTbYMDfLD *JordanNeuhauser
"I thought the service coverage was anywhere and being on the road or working in small towns does not work. Anyone else has issues?? @TMobileHelp | @793528 We certainly want you to stay in contact with your friends, family members and most importantly your work! Send me a Dm so I, your #MagentaTechExpert can take a closer look at this. https://t.co/OPQr0EYSsq *MichaelLabao"
"@115913 @AppleSupport @TMobileHelp TMO blocked my iPhone and said it was reported stolen. I was asked to contact Assurant, who said there's a claim on my IMEI and it takes 10 days to investigate. Apple says it has to be unblocked by TMO.  So no cellular service for 10 days??! | @624041 @115913 We want you to be able to use your services. Let's take a closer look at this together. Please DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"@115911 (2) was NOTHING TMobile could do about the fraud, but they could in fact sell me as many phones as I wanted! Which, I didn't! They did not seem to understand what fraud was, and were VERY RUDE. Pls explain? | @793529 We take this type thing very seriously and want to make sure everything is cleared up and that we get your feedback. Please send us a DM, and we can talk about this further. *JPL"
@TMobileHelp Is your website overloaded? Trying to upgrade a phone for my mother and get this every time. #CyberMonday @115913 @115911 https://t.co/m4YWOf2OVx | @450361 @115913 Let's get your mom a new phone! Hit me up in DM https://t.co/7gT2t6PtXx. *StephanieGarza
@115911 trying to upgrade my phone and your site keeping crashing. WTF? | @793531 Nothing grinds my gears more than not being able to upgrade when needed! We've got you covered Cody! Just send us over a DM so that we may assist you with your upgrade. P.S. The baby in your avatar photo is just so ridiculously adorable! *JasmineS
@115913  Wife just had worst most frustrating 3+ hour on phone Cust Svc experience with T-mobile 😡!!! We switched over 2 months ago and regretting it😭. Please help us John! | @793532 @115913 I'm confident you made the right choice when you switched to us. I'd love to hear about what's going on. Hit me up in DM https://t.co/7gT2t6PtXx. *StephanieGarza
@118272 I'm am upset that I had to pay $175 for a replacement phone through you guys and you sent me a busted phone and now your associates are giving me the run around. I want my money back. You messed up! @TMobileHelp @115911 | @310003 What!? Let's get this figured out! DM me and I'll get right to work! https://t.co/ajg0boXCWT *TanyaFalandysz
"@TMobileHelp @115913 being told 1 thing over twitter & a diff thing on the phone. Very disappointed in the cust service! Time to switch! | @711049 @115913 We absolutely don't want to see you go, Tasha. We'll be meeting you back in DM ASAP to help. *DanKing"
"@115911 is trash. I could be outside and still I won’t have a signal 🖕🏾don’t reply to this tweet unless a solution comes with it. 100. | @793533 I know you are looking for solutions and that is what we intend to provide. Shoot us a DM, so we can help. *JPL"
Done with @115911. Lets see what @115714 have for me. | @793236 I would love the opportunity to retain you business. Looking forward to your DM. *StephanieGarza
Done with @115911. Lets see what @115714 have for me. | @793236 We're the most improved network and getting better every day. This is an exciting time to be part of Sprint! - LP
Done with @115911. Lets see what @115714 have for me. | @793236 Survey says! Thank you for your interest in Sprint. Join the Sprint family and would be happy to have you here. Are you ready to make the move? Sprint is proud to be the best value in wireless with great savings and service for our customers. - LP
"@TMobileHelp my employer gets 20% off for employees with another carrier.   Do you match? | @793534 Great question! While we do not match employer discounts, we would be more than happy to go over the options to get discounts on our T-Mobile ONE plan! Send a DM our way so we can chat! https://t.co/Qz0L1xpZB7 *MikePerez"
"@TMobileHelp Hey I just got a text saying jump was added to one of my lines and I didn’t authorize that | @406587 Good afternoon my Magenta friend!  If something was added to my account without my permission I would be reaching out as well. So I want to make sure we get this resolved, please send me a DM so we can go over what is happening! *JenniferW"
@TMobileHelp Help! I wasnt offered Jump on Demand and now i can’t upgrade my phone? | @793535 Your upgrade expert is here to help! DM me to chat :) https://t.co/jaHSC7DwkH *JacintaJenkins
"@115911 is really grinding my gears.... | @793536 What's wrong, Steffy? I'm sure we can change that, DM us. *JoanO"
@115911 hello my father in law is interested in a 55+ account can you help? | @679889 Absolutely Yusell! Send us a message here and we can chat about the details!! *KittyG
"GIRL SAY IT AGAIN! @115714  T R A S H https://t.co/osiJK2Bnpd | @793715 Hello! Thus type of comments concern us. Please, send us a DM whit more details on what's happening that makes you feel this way. - CE"
"@115714 when are you shipping out my phone tho 😩🤦🏽‍♀️🤔 | @575267 Hi! You can check the status of your order trough our website, you can access directly using this link: https://t.co/O1mkYIdKu5 - CE"
"@sprintcare your tower was dismantled in #blowingrock last week and there is no longer service in town.  What's the plan for restoration? | @793716 We'd like to review the area, please send us a Direct Message, so that we can further assist you. -PC"
Hey @115714 I just wanted to let you know you screwed me and that you suck | @793717 Not what we like to hear. Please shoot us a quick DM with details and I’ll jump on it. - LP
"@115714 @sprintcare I can’t believe after you guys allowed someone to order devices and services on my account, you guys in turn trying to bill me for fraudulent services. Then contact Customer care and they are just making matters worst. I am cancelling today! | @394918 Hello I am sorry you are having this issue I would love to help get this issue resolved. Have you already spoke to our fraud department at 888-788-0788. -FR"
"So is @115714 ever gonna take care of its customers who were affected by Hurricane Harvey, or are we just expected to continue to pay for terrible service? | @793718 Thanks for stopping by. Please send us a DM to further assist you. - JM"
Trying to order new phone on @115714 but site down all day. Do you want my money or not? #error #sprint #phone #iphone #fail #customer https://t.co/t4Tlnrn3WV | @776499 Hey there! We'd like to verify this for you. Please send us a Direct Message to further investigate this. -DM
@115714 how can you tell someone that you can switch carriers that day without paying anything upfront and then once you get into the process of switching tell someone they have to pay $400 upfront to switch carriers? | @793719 we hate to hear you wanting to leave the sprint family is there something we can do to change your mind in staying?
"@115714  Call me for upgrades.  You need to assign a U.S. based communications call center. | @793720 Hi there! Want to upgrade? Please send us a Direct Message, so that we can further assist you. -S M"
@115714 @sprintcare my case number is 188806230. Never seen a worse customer service like this anywhere in the world | @793721 Hello I have reviewed the information please be patient as there is a case in to add the previous plan back to your account. This will be done for you but there is a process. -FR
"@115714 is the worst fucking company...I think it has to have surpassed Comcast for worst customer service, worst product, worst website...worst fucking everything. | @793722 We hate to hear you feel this away about sprint. Is there something we can do into changing you mind about the way you feel about our services?"
"@115911 @TMobileHelp You just forced me to change a password, VIOLATING the new NIST regulations. Get your security nerds up to speed please... https://t.co/Hccmp3RUBH | @222893 Your security and privacy are of the utmost concern to us. Shoot us a DM and so we can get more details from you please https://t.co/033FgbQAw8 *KyleVesely"
"@115913 @TMobileHelp @115911 Hey guys, I am trying to add a line and take advantage of your Note 8 BOGO. Have many devices. Loyal customer. But my remaining balance on my EIC is too high. Can't find anyone in customer service who is willing to help. What should I do? | @793896 @115913 Thanks for reaching out, Aviad. We'd be happy to check this out and see what we can do to help. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"p2 @118272 I did not agree to T&C that if something changed with device value I accepted that and you just take it and destroy it, leaving e high and dry with a $350 balance left. @115911 @TMobileHelp this is unacceptable as it is your insurance company! I demand a solution | @793897 Casey, we'd like to look into this further for you. Please send me a DM https://t.co/9IUH5Nit1g to get started! Thank you. *AmberSellers"
"Is anyone else having trouble with @115911 throttling your teather speed when you use it to look at adult content? | @694196 Hey Danny, if you have concerns DM us and let's check things out for you. *JamieK"
"@115911 and @TMobileHelp really coming in clutch with their Colorado Springs Support team. Sara(h?) was super friendly, helpful, and expedient. T-Mobile support: 10/10 would recommend | @658359 Hey Jediah, thanks so much for the amazing feedback!!!! Customer service is one of our top priorities, so we love to hear this!!! Have an awesome week. You rock! *LaurenWalker"
@TMobileHelp is there a way for to let you guys know my customer service experience I’ve had recently? | @399924 Hey Andrew :) Thank you for reaching out to T-Force. How can I help you? *SergioI
"@tmobilehelp Help! I have no service! | @236602 Oh, no!  Send us a DM and we can check into this for you! https://t.co/WZM6cbcgHU *JonPorter"
"@115911 is the worst company on this planet | @793899 Whoa, strong words! Send us a DM and tell us what's going you feeling this way so we can fix it asap! *KittyG"
wait @TMobileHelp @115911 .. one of my phone plans is with you. Do I get free Netflix? | @793900 Great question Alexis. My name is Dom and I will be assisting with your T-Mobile needs and concerns. Click here so I can get into your account. *DominickL
"@115913 5 foreign trips and data roaming has yet to work once, done all troubleshooting possible. @115911 support is horrendous, so disappointed. | @793901 @115913 We want you to be able to stay connected while travelling. Please DM us so we can check this out with you and help: https://t.co/cuEwtd2epS *DanKing"
"The @115911 rep I️ just spoke with on the phone got so frustrated that he couldn’t figure out how to help me, so he hung up on me... | @793903 Whoa Erin, that's definitely not cool! What's going on? Send us a DM and we can help! *KittyG"
"WHY TF IS MY PHONE DROPPING EVERY SINGLE FUCKEN CALL I MAKE @115911 VALEN PURA MADRE GET YOUR SHIT TOGETHER IN YUMA AZ | @520061 Whoa Erik, we definitely want to look into this and see what's going on! Send us a DM with your zip code so we can get started! *KittyG"
@115913 added new line.. got sim only..defective. bought at store 2 hours away. Was told I could get replacement here 1313 w Tyler harlingen tx.. manager Edward wants to charge me again. Manager from other store keeps calling .. no one answrs | @793904 @115913 We want you to have a working SIM card. Shoot me a DM so we can look into this together. https://t.co/7gT2t6PtXx *StephanieGarza
Hey @TMobileHelp when will we get the Tizen 3.0 update for @115911 Gear S3 LTE? Bluetooth version has been out for over a week. We need this ASAP. https://t.co/8a2KTleMC2 | @579601 Issues with the Gear!? We got your back! Shoot me a DM and we'll get this figured out! https://t.co/99Z9nj0518 *RyanMitchener
@115911 service went down entirely in my section of Altadena California. It’s been 4 days!  Are you kidding me?? | @793898 Let's take a look into what may be causing this interruption in your area. Send us a DM for assistance. *JasmineS
"I miss the days when you could just buy a phone from your carrier. Now it's all lease this, and your account doesn't work so you have to come into the store that. why? .@115714 #inconvenient #notsocybermonday | @794232 Our Sprint Flex option is an industry revolutionary way of getting the latest device, affordable and with lots of options. You can upgrade at 12, 18 months. Or you can own your device at 24 months! - JM"
bruh @sprintcare how the fuck you gonna charge me for my phone after I reported it stolen and I haven’t used it in a month AND I removed my info from the site did u hack into my chase account wtf bro | @309266 We would be happy to look into this for you. Please send us a dm. -ERS https://t.co/rMApsV8PQY
I have to hurry and get rid of #Sprint | @794234 We wouldn't like to see you go. What's causing you to be willing to be leave Sprint? -PC
"FYI: Check if you are receiving a chat transcript from Sprint customer service, especially after they ask you a security question over chat. Email is not a good place to be sending that information through. Is there a way to remove that from transcript? @sprintcare | @794235 Hello we do not request your security information in a public forum. Only through our secure site we send a link for this information. -FR"
"DO NOT BUY FROM #Sprint @115714 @sprintcare Brought iphone X for daughter paid off iphone 6+, asked if they could unlock the phone instore, was told to call customer service. 4days later phone isn't unlocked due to a balance on the account, But i own the phone now???? #verizon | @794236 payments, and/or 3) end-of-lease purchase options. Because leased devices are not owned by the user, the end of lease purchase option must be exercised and paid in full before the SIM unlock is completed. -FR"
"DO NOT BUY FROM #Sprint @115714 @sprintcare Brought iphone X for daughter paid off iphone 6+, asked if they could unlock the phone instore, was told to call customer service. 4days later phone isn't unlocked due to a balance on the account, But i own the phone now???? #verizon | @794236 or any Minimum Service Term, where applicable), Installment Billing Agreement, or Lease Agreement has been fulfilled including, but not limited to, payment in full of any applicable: 1) early termination fees, 2) accelerated installment or lease -FR"
"DO NOT BUY FROM #Sprint @115714 @sprintcare Brought iphone X for daughter paid off iphone 6+, asked if they could unlock the phone instore, was told to call customer service. 4days later phone isn't unlocked due to a balance on the account, But i own the phone now???? #verizon | @794236 Sprint will unlock a device from Sprint's network under the following circumstances:
•The device is SIM Unlock capable
•The device must be or have been active on the Sprint network for a minimum of 50 days
•Any associated Service Agreement -FR"
"DO NOT BUY FROM #Sprint @115714 @sprintcare Brought iphone X for daughter paid off iphone 6+, asked if they could unlock the phone instore, was told to call customer service. 4days later phone isn't unlocked due to a balance on the account, But i own the phone now???? #verizon | @794236 Hello I will be happy to assist you. You stated there is a balance owed on the account correct. -FR"
"@115714 has the worst phone protection plan/customer service. Do not waste your money | @794237 Hello Douglas, we hate to hear you feel this away how can I help you change your mind."
"I've been with @115714 for years , never had my phone disconnected never had a problem. I ask for a 1 day extension nd I cnt even get that.. y'all suck for real nd dnt value ur customers | @794238 Have you talk to our Finance Department? Please send us a Direct Message, so that we can further assist you. -PC"
@TMobileHelp Do you sell Apple AirPods with EIP? | @478595 What an AWESOME question! Shoot me a DM and we'll check it out! https://t.co/Hxjy5gDEwA *PeteHarman
"@TMobileHelp 
Hi, New customer, trying to move from ATT to TMobile.
5 lines to transfer.
Want to use the BoGo on Iphone for 4 lines and carrier freedom to get out of ATT.
Costco is able to honor that, TMobile stores can't? Unfortunately Costco don't have the device Disappointed. | @230602 Hey there! Let's get this checked out ASAP and make sure we hash out all of the details here. Send me a DM! *AlexKimbrell https://t.co/GefRnVHVqu"
@115911 Buyer beware. Once you become a customer they do not care about your business. Have been customer since Voice Stream days and am switching to Att. Have 10 lines | @392829 Whoa! That's definitely a long time to be together and suddenly end it! Let's save this relationship Dennis! What's going on? *KittyG
"@118272 Rip off-they sell fraudulent insurance policies they replace new phones with refurbished phones that don't work. @TMobileHelp | @445047 T-Force is here for you. Please send me a DM, and we can go over this. https://t.co/NICrRPn7OP *SierraRichards"
"@115911 I'm currently traveling in Mexico and my phone is not picking up any signal in Monterrey. I was here in August and it worked fine but this trip I can't get a signal at all. | @219918 Let's check out what's happening in the area, Lance. Send us a DM! We're here for you. *RickK"
Me and my friend @220734 want to upgrade to the iPhone X @TMobileHelp what plan would you recommend? | @794258 We would love to get you all those details on upgrading to the incredible X!. Send us a DM and we'll get you all the info you need :) https://t.co/IUIA5vQSHC *MattHargleroad
"I’ve Had Enough Of @TMobileHelp @115911 ...
But All The Other Phone Companies Are Equally Trash. | @794260 Hey there! We definitely don't want you to feel that way. T-Force is here to help out. Please send me a DM here: https://t.co/QIHNBDHoV8. :) *LaurenWalker"
"@TMobileHelp Hi, I just switched my plan over to T-Mobile One last week hoping service would be better. But I have no service on any of my lines right now. No calls can go out and none are coming in. | @794626 This is right up my alley Ella! Send me a quick DM and we can tackle this together! https://t.co/hzjqSun5Lf *TreBrewbaker"
"@TMobileHelp Will T-mobile offer home internet service? I fell my ISP will start doing paid prioritizations if net neutrality goes away. Currently, with your excellent service, I am taking your word on protecting neutrality. | @252700 We would love to discuss our our products offerings with you. Please send us a DM so we can chat further :) https://t.co/IUIA5vQSHC *MattHargleroad"
"@TMobileHelp Need help T-Mobile Support.. please. | @532021 Just sent you a DM, talk soon. https://t.co/NICrRPn7OP *SierraRichards"
"So apparently @115911 doesn’t match their own online prices in store ?! What is that @115913 ?! @TMobileHelp | @794628 @115913 There are deals available online only from time-to-time, including today's Cyber Monday deals. DM us anytime if we can chat ordering options with you: https://t.co/cuEwtd2epS *DanKing"
"@TMobileHelp, @115911 me and my friend @220734 just turned in our phones at T-MOBILE, it was the best decision of our lives. | @794629 Thanks so much for the shout out. I would love to get some more details from you! Check out my profile and shoot us a DM! https://t.co/qS8zTIAkPZ *ChrisTarbox"
"@115911  Just spent an hour trying to take advantage of a cyber Monday deal. 3 reps plus a retail store could not figure out how to place the order. Frustrated 12 year customer. | @794630 Hi Dan, I don't blame you for being frustrated that sounds like a lot of work. I am happy to take a look at that for you if you can verify here  https://t.co/NBrdMz62Pr *JessicaG"
@TMobileHelp it’s been over 24 hours and we still have not received a call from a rep regarding our switch to T-Mobile and turning in our final bill from our previous carrier. This is getting ridiculous. Please fix this! | @152652 Hey meet me in your DM https://t.co/BMDMqsRi3P *DebKlajbor
"I'm Leaving Youuuu @115911 | @794631 What? Why? :(
Send us a DM and let us know what happened. We'll make things right between us. *RickK"
"@115911 I need to figure out how to keep my internet speed working for updates on my windows 10 software...any idea's...?🤔 | @794632 Let's take a closer look at your options, Steven. Send us a DM! *RickK"
@TMobileHelp bought a Samsung Galaxy S8+ from (link: https://t.co/QsleMMOrOu) https://t.co/QsleMMOrOu and having trouble unlocking it. I am leaving tonight for an international business trip and need it unlocked ASAP | @794633 I would love to look in to this for you. Please DM me please. *AshleyL
"Wait sprint is giving away Hulu - only to galaxy 8 owners? Like... For real, yall? What about the rest of us? https://t.co/ekQqtgDEeO | @610914 Hi. There is no brand limitation to take advantage of this promotion. You just need a smart phone. You can find more details here: https://t.co/s49PBILQbl . - GS"
"@sprintcare I've been a Sprint customer for ~10 years, but increased insurance costs and the transition to leases/full-priced phones is making me seriously consider buying an unlocked phone and switching carriers altogether. | @794767 Hello I understand however leasing has it's benefits like less out of pocket. Pick your phone. Pay our lowest out of pocket today when you finance it over 18 months.
•You can choose to upgrade and return your phone after 12 payments. -FR"
"@115714 #sprintsucks Worst company out there, horrible customer service, hostage holders, and crooks. | @794768 Good evening. We really hate to hear of a less than positive experience for our customers. If there is anything that we can do for you, please let us know, we are here to help!!"
@116447 Your reps keep saying that no one knows the answer so I'll ask you. Why were the Jan 2017 49348 and 49333 upgrades canceled? | @200019 Team @116447 Definitely wants to answer any questions you may have! Pls DM specifics so that we can investigate and contact you.
@sprintcare I’m using my phone as a hotspot and my proxy shows I’m in the UK. Why? | @206880 This is concerning to us. Please send us a Direct Message to further assist you. -AG https://t.co/rMApsV8PQY
"Hey @127271 and @115714... you guys have been the most frustrating twosome in the history on Mondays... I don't understand why you guys are making this so damn hard smh | @794769 Please provide us with more details of the situation, are you a Sprint customer? -PC"
@115714 you guys have absolute dog shit coverage. I can barely get these tweets off with this carrier that is powered by hamsters running on wheels #SAD | @794770 Hey! Send us a DM with your ZIP code and your nearest cross streets in order to check de coverage and how it's performing at your location. - CE
"@115714 I am totally disappointed with the service I have received from sprint today!  1.5 hours on the phone to update my plan and upgrade phone.  Disconnected twice and still not done!  Bad job sprint.  Please fix this! #disappointed | @794772 That's not good to read. Please, DM us with more details to review this concern. - GS https://t.co/rMApsV8PQY"
"@115714 I am totally disappointed with the service I have received from sprint today!  1.5 hours on the phone to update my plan and upgrade phone.  Disconnected twice and still not done!  Bad job sprint.  Please fix this! #disappointed | @794772 Hello, I understand your frustrated.  What type of transaction are you trying to complete?  Oh, being on the phone 1.5 hrs.?! What's going on today? -MB"
@116447 I Need someone from corporate to contact me mediately Sprint has liedTo usAnd is providing no customer service at all very disappointed in this experience | @794775 We are hear to help! Team @116447 is standing by waiting for your DM with your contact info!
@116447 I need to speak with someone from corporate immediately sprint has messed up and lied and is now trying to cover it up. Very dissatisfied customer | @794775 wow! this is definitely not the feedback we like to hear! Pls send a DM with contact info and Team @116447 will take a closer look.
"@115714 and @sprintcare once again dropping the ball. How can I not swap devices without driving to a store. Goodness gracious. It's like the poor service never ends. SMH | @425712 That's not good to see. Please, DM us to review this concern. - GS https://t.co/rMApsV8PQY"
"@115911 I have been a loyal customer yet it's been a headache and costly just to upgrade my phones. @115725 How good is your customer service? | @792922 I see we have you in a DM, want to meet back there? :)  https://t.co/ezZMoc7QXB *GraceFranco"
@TMobileHelp Make online purchases easier by listing 4 protection plans in a chart highlighting the differences between the plans. | @312635 The #Uncarrier strives to make doing business easier. We'd love to hear your feedback. Let's meet in DM: https://t.co/cDHmSFlO12 *NathanLovato
@115911 is making me pay $700 in international calls that I didn't make once my phone was stolen. @TMobileHelp could you please help? | @794978 I am so sorry to hear your phone was stolen. That's such an awful feeling I know all too well and even worse with that kind of bill shock! I can definitely help you. Please send me a DM: https://t.co/4lHu3HURzy. Thank you! *TylerRoquemore
"@115911 YOU WEBSITE IS CRASHED. I TRIED TO UPGRADE MY PHONE AND AFTER I TRIED TO PAY-- THIS IS WHAT I SAW | @794981 Thanks for reaching out, Dawn. We can get you back in your account. Shoot us a DM, so we can get right to work. *JPL"
"@115911 Customer service department is awful. Quick to post 2 payments ... No one could assist with returning one immediately, even with the help of my bank... | @794982 We're happy to address your concerns. We realize how important it is to have your payments set up accurately. DM us. *GiselleM"
@115913 Well looks like I won’t be doing the #T-Mobile BOGO deal. Three failed attempts to give me simple pay amounts and hours wasted trying to do something that should be simple. #sadday #maybenextyear | @793238 @115913 We will continue to work with you on this in DM. Meet you back there shortly. *StephanieGarza
@TMobileHelp Do I need to tweet first before sending a DM to address some displeasure? | @499567 Hey Friend! You've come to the right place. Just click on the following link and I'll meet you in DM to get started. See you there! https://t.co/GAqK5BaXyk *JoySimmons
@115911 my phone isn't working with out wifi? What's up?.. network down in my area or... I already reset my network settings 2x!!! #helpplease | @472196 Let's take a closer look to see what's happening. Send us a DM so we can investigate. *RickK
@115913 based on this misinformation your rep provided conflicting information I am asking for an Lg G6 with $0 down | @730380 @115913 We are here to address all your concerns. I will meet you back in DM. Thanks again *AlexSemsch
"@TMobileHelp I've been waiting in line to speak to a representative on the phone for 45 minutes. Please give me a call, this is crazy | @794983 Long waits are never fun, Send us a DM and let's help right over social media through messages. :) https://t.co/dPHUAru2pc *MikeVance"
"@115913 on November 16 at 4:19 pm tmobile tweeted to me That being said, at this point in time with your financing qualifications that the G6 can be available for $0 down. | @730380 @115913 Thank you for your patience today. We have replied to your DM. Meet you there! *AlexSemsch"
@TMobileHelp says call @115725 verizon tells me call t-mobile COOL GUYS. YALL MAKE ME REGRET HAVING AN ACCOUNT | @794984 I can make sure you get the help you need! Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone
Hello @TMobileHelp I’m interested in adding another line to my account. Can someone help me do that on here? | @249424 Thanks for reaching out my Magenta friend! We are able to add that line for you! its easy peasy lemon squeezy! Send me a DM so we can get this started for you! *JenniferW
"about to cancel my @115911 account right now...  so frustrated!! | @247381 We want you to have the best experience with us, Brisa. Send us a DM and let us know what happened. We're here for you. *RickK"
@TMobileHelp how’s the $0 down for all promotion work?? | @433570 You've come to the right place! Can you please DM me via this link https://t.co/A2kWVVGFXO so we can talk? *JonathanMacInnes
Y’all are trash @115714 | @795274 This is not the way we'd like you to feel. Please tell us what made you feel this way. -JR
Wanting to upgrading to the note 8 but the @115714 consesion line sucks ass. And I’m not trying to pay full price for it. | @591070 Hey there! We'd like to see what we can do for you. Please send a DM so we can work with you. -JR
Extremely frustrated with @115714 again ! Worse customer service I’ve ever gotten ! | @198638 Hello what is going on how can I assist you please. -FR
"Lost my headphones yesterday at church, I wonder IF @115714 will allow me to get them replaced & just add the charge my upcoming bill since this is the first time it’s ever happened to me?? | @795275 Hello Terrence, Sprint does not replace accessories. We recommend you to contact your nearest Sprint Store to verify if they have some available. -  EH"
@115714 2xs ove tired to switch over .....but i guess sprint doesn't want my business.... | @663465 What happened when you tried to switch over to Sprint?  I am the one that sent you to attempt to join online. -MB
"I can't believe I've been with @115714 for this long. Waiting for Nadia to select her phone and I'm out. Had a good chat with another phone company. With my credit and payment history, it won't be an issue. I never beg anyone who doesn't appreciate my patronage to take my money | @316235 Hello what is going on is it anything that I can help you with? -FR"
"@TMobileHelp did try to help. But helping solve a problem by ""meeting you half way"" on a bogus charges is not fixing the problem. I think it's time to #drop the uncarrier and find a company that knows customer service. @115725 @ATT @115714 https://t.co/C7SvirViLb | @795277 We will welcome you gladly, see what we have to offer at https://t.co/y5KU4cSsLx, https://t.co/9ABiXqmY33 :-) -CP"
@188044 pqno veo mejorias en Lares? | @575288 ¡Hola! Tu mereces disfrutar de tu señal. Envíanos un mensaje para ayudarte. https://t.co/1Qq0aTgeAL *HeidiEsperanza
"@115911 I bought a temporary chip from you with data plan, and it stoped working. What should I do? | @795294 You should DM me! I'll save the day, and make sure everything works!! 👉😉👉 https://t.co/oIBK3mlmoz *DannyHarvey"
"@115911 has a sweet deal on gear S3 watch but I'm not understanding why they're charging for SIM card. Especially when I have my own. Does anybody can get me a better deal than what T-Mobile can? | @795320 Hey Rahim, we'd love to assist you with the gear S3! Shoot us a DM here and we'll reply as soon as we can. *ValerieP"
@115911 @TMobileHelp I ported my lines from tmobile and now can't access my account at https://t.co/JNAEh7987j. How do I view my last bill etc? | @795321 We'd love to go over things! Send us over a DM so we can take a further look! https://t.co/Qz0L1xpZB7 *MikePerez
@115911 You guys have the worst customer service ever #badcustomerservice | @795322 Oh no! What's going on? Shoot us a DM with more info and we'll be happy to assist you. We're here to make sure you have a good experience with us! *ValerieP
@TMobileHelp wtf is this and why did it come pre- installed on my Samsung Galaxy light https://t.co/YN9Hu30XJC | @795323 I'd love to help you out with this! Shoot me a DM and we'll get you taken care of! https://t.co/99Z9nj0518 *RyanMitchener
"@115911 need help | @271341 What's going on, David? DM us. *GiselleM"
I wanted to say the #iPhoneX is awesome but I can’t. It sucks; no one can hear me & it does not play voicemails. Stores won’t take it back. @AppleSupport @115858 @115714 | @795415 Don't give up so soon! Have you taken it into one of the Sprint stores in your neighborhood to have it checked? - JM
"Honestly had the worst customer service of my life today thanks to @115714. All I wanted to do is upgrade my phone. Still can't. | @743307 Hello, are you trying to upgrade on the website, store or telesales?"
"...elsewhere. Maybe @ATT would appreciate taking customers from @115714. I will be getting @117830, so might at well bundle, huh? | @795630 We're terribly sorry for the delay in resolution - Can you DM us some specifics & we can look into it on our end? -CDE"
"Why does @115714 make it so difficult for me to just log on to the website and pay my bill? | @795631 Were you able to pay your bill. If not! Please send us a Direct Message, so that we can further assist you. -JN"
@sprintcare why did I get an email saying my iPhone X was delivered ? | @795633 Hello! Lets help. Please DM us a screenshot showing the full email to further assist. -VS
"@115911 trying to turn in a device in store I am being told that it was ""filed wrong"" upon creating the transaction so I should just purchase it and sell it. Uhm How about NO let me turn it in and not pay 179.99? What are we going to do TMobile? | @134137 Brian, I hear you and I'd love to look into what happened here. Please DM us with some more details and we'll gladly chat about this with you. *BlakeT"
@115911 sent you a question via DM | @444689 Thanks! Just replied :) *SageMcGowan
@TMobileHelp how can I report a dead zone? The past 2 months j haven't been able to connect while at work. Happens to anyone using t-mobile or an mvno like MetroPCS. | @795634 Hey there! We never like to hear about dead spots! I would love to get some more info from you about this! Check my profile and shoot us a quick DM! https://t.co/qS8zTIAkPZ *ChrisTarbox
"Bye T-Mobile!! Apparently being a ""Well Qualified Customer"" doesn't mean much anymore!! And Verizon has never hung up in my face before so maybe I'll take my Well Qualified family plan to them!!😒✌🏽#richarddropscalls @115911 @115725 | @795635 Oh no! We want your experience with us to be nothing but great, Kenny. Shoot us a DM with more info and we'll assist you as soon as we can. *ValerieP"
@115913 @115911  what’s up with your CS always telling us something different? Out of control been placed on hold 3x and was rude to me | @572686 @115913 This is not the experience we want you to have. I see your DM and we'll be meeting you there shortly. *StephanieGarza
"@115911 you’re sales associates are ass. They tricked us into switching to T-Mobile from Verizon and had us replace our iPhone 8+s with shitty android phones for 15 days. They were very unprofessional and misinformed on their promotions. https://t.co/hASOiHnXxF | @795640 Oh gosh. I am terribly sorry to hear about this experience, Dennis and I want to make sure you are assisted. Shoot us a DM with more info and we're on it! *ValerieP"
"@115913 Who has the best family cell phone plan? My family has 4 Lines, and is considering a switch from @ATT! 

@115911 @115714 @115725 | @795641 @115913 We would love to have you join us! You can get 4 lines for $160 after an auto-pay discount with us. Check it out https://t.co/RaKojihfeq. *StephanieGarza"
"@115913 Who has the best family cell phone plan? My family has 4 Lines, and is considering a switch from @ATT! 

@115911 @115714 @115725 | @795641 It depends on if you were planning to have us buyout your ATT account, or if you plan to Bring Your Own Device. out plans, and promotions are all on https://t.co/y5KU4cSsLx look at https://t.co/9ABiXqmY33 for detail. or let me know more about your situation. -CP"
"@115911 someone stole my iPhone x heres my IMEI :__credit_card__ & IMEI :__credit_card__. | @795642 Oh no! Liem, we're here for you and would love to help in any way we can. DM us here so we can assist. *BlakeT"
@TMobileHelp The rep I spoke to by the name of John id 297792  didn't note the system that I would be getting $219 back v. rebuying.  I have also sent a tweet to @115913 asking for his assistant in this matter.  I was promised a refund and now no one is willing to honor. | @795643 @115913 I would love the opportunity to look into this for you. Looking forward to your DM! *StephanieGarza
"@TMobileHelp I was wondering if I could buy the T-Mobile REVVL outright, without adding or upgrading any of my lines on my account. It would be a great gift for another T-Mobile customer account holder that I know. Was wondering if I could purchase it as a gift? Thanks! | @795644 Great question Angelo!! You can definitely purchase the phone as a gift but it would have to be processed as an upgrade to get the discount. You do not have to use it on your line though. *JessicaG"
@115911 continues to baffle makes us do updates and screws up our voicemail. Listen to me #DONOTMOVE @115913 HAS HIS CASH.. he doesn't care | @219739 @115913 Let's get that voicemail working for you again. Hit me up in DM https://t.co/7gT2t6PtXx. *StephanieGarza
@115913 why is service so terrible in Miami International Airport? never fails | @795646 @115913 I'd love to take a closer look at this with you. Shoot me a DM https://t.co/7gT2t6PtXx. *StephanieGarza
"@115913 I have spoken to several of your representatives about a refund and unable to get help.  I was promised a refund  $219 if I kept a phone instead of returning & repurchasing w/o down payment.  Please help me | @795643 @115913 Let's get this resolved for you, hit me up in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"Soooo.... just got THIS from @115714 
I did not order it. 
I don’t know what it is. 
I don’t WANT it.
I canceled my service a WEEK AGO!! 😡 https://t.co/7iDgjfIwcJ | @606492 Please send us a Direct Message, so that we can further assist you. -JE"
"My data should not be moving slow after a bill of $580 was paid. #sprint please stop it with the tricks | @795770 Hey there! We would like to take a look into your situation. Please send us a DM, so we can assist you. -  EH https://t.co/rMApsV8PQY"
"and now we cross the 45min mark of being on hold trying to do anything with my account. This is absolutely pathetic @115714, if this is how you treat new customers, I can't imagine how horrid it is for your existing users.  #WorstCarrier #SprintPutsTheCustomerLast https://t.co/jqjk3P5UYo | @779579 Hey! Are you still on the phone? Was your request addressed? If not, please DM us to see what can we do for you. - GS https://t.co/rMApsV8PQY"
@sprintcare @115714 if I canceled a payment arrangement why am I getting charged a returned payment fee | @795774 I will certainly look in to this for you please go to the secure link. Get started here: https://t.co/lfuDdRmU7j Conversation will be continued in your secured web browser. -FR
@sprintcare @116447  Marcelo your employees state you don't have a corporate number. TMobile and ATT have theirs publicly available. Is this how Sprint treats it's customers #sprint #customerservice | @795778 Hello Joshua.  Sounds like Team @116447 needs to take a closer look! Pls DM your contact info and we will give you a call.
Still waiting... #sprint | @795779 Hey there Pamela! We'd be more than happy to work with you on this. Please send a DM so we can further assist. -JR
"@TMobileHelp @115911 so i have insurance on iphone but b/c its mechanical damage/manufacture defect assurant wont fix it.  U wont either and its 42 days outside apple warranty
WTH 😡😡😡 why do i give yall insurance money each month. Worst service ever | @469767 Yikes! I am so sorry to hear that you're having issues with that phone! I would love to help out with this! Check out my profile and shoot us a quick DM! https://t.co/qS8zTIAkPZ *ChrisTarbox"
"@115911 @TMobileHelp 
You have the worst customer service ever
To solve an issue you are going to make the client suffer from it before solving it (they didn’t solve mine yet)

A photo of the nearly 2 hour call and still the problem is not solved https://t.co/FjQarHC5PN | @795987 We do apologize about the delay ! Shoot us a DM when you finish! Let's chat ! https://t.co/1ocOwOpmDJ *TaylorMichaels"
"@TMobileHelp just to let you know I have lost all faith in T-Mobile and have disputed the changes with my credit card company. My concern is that this will be a put on my friends bill and that would escalate the situation to another level if that happens. | @795643 I appreciate you reaching out, please meet me back in DM so we can chat :) https://t.co/b1rv6Im6uc *HolliePace"
"I am about to make the switch from @115911 cause you they are playing.  False adverstisements to the max! | @795988 Oh no! We certainly don't want you feeling this way, Brian. Shoot us a DM with more info and we'll assist you as soon as we can. *ValerieP"
"@115913 I am really disappointed in Tmobile, I’ve been a customer since 2006. I’ve talked to several reps, been lied to by several reps. I got a called today from a Tmobile store saying your more than qualify for a free phone, get to the store. We need $187.00 plus your phone | @795989 @115913 First off, thank you for your long time loyalty! I would love to look at upgrade options with you, and get some more details about your store visit. Let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
Once again @115911 messed up our attempt to switch to them. I think this makes four failed attempts. Like hitting our heads against a brick wall. https://t.co/auSnkZa67Q | @579642 Yikes Megan! That's not the way we want to get started! Send us a DM and we'll see what's going on! *KittyG
"@115911 Had bad customer experience, I bought iPhone 8 on bogo over the phone.. and care executive didn’t inform me that my plan don’t eligible for bogo.. and now I had to return my devices due to executive mistake.. This is worst experience I ever had.. | @795991 This is not the type of experience we would want for anyone. Send us a DM so we can get more info and offer assistance. *JasmineS"
@115911 y’all need more towers | @795992 Strong coverage is super important so I'm with ya! Where are you seeing a lapse in service? DM us here with some details so we can look into it with you. *BlakeT
@TMobileHelp how long until my EIP balance updates? Had an autopay go through yesterday but my EIP balance hasn’t changed. | @468453 Let's get you all those details. We know the importance of having those balances updated. Send us a DM and we can get you those answers. https://t.co/IUIA5vQSHC *MattHargleroad
"@TMobileHelp @115911 I’ve had this major issue w/ 1 of ur promos and after being passed along twice on the phone n never called back I’m glad I got this guy Johnathan on the chat helping me - we haven’t solved it yet but at least he’s trying and entertaining https://t.co/pNMnRwTnzk | @795995 Hi Gloria, This is Leanna , Was just wondering if your issue was resolved? *LeannaB"
STOP OVERCHARGING MY ACCOUNT @115911 !!!!!! | @126180 We can definitely check your account to optimize your savings. Send us a DM! *RickK
"@sprintcare could you explain to me how I can have lte and YouTube loads fine to 10 feet down the road 3g not loading 20 more ft LTE stutter | @633404 Let's check on that service for you. What's your nearest cross streets and ZIP code? Send us a DM, so that we can further assist you. - MJ"
"@115714 Sprint discriminates against single women who only need one phone and not a family plan. Totally UNFAIR! Tired of being lied to and ripped off!!! #SPRINTDiscriminates #SPRINThatessinglewomen #SPRINTLies | @796209 Hi there! Tell us what's going on, so that we can help you. Please send us a Direct Message, so that we can further assist you. -S M"
"Thanks to @115714 I've been waiting just over a week just to be able to ORDER a replacement phone bcuz @116297 doesn't have it in stock. When you ask 'how likely are you to recommend...', this doesn't help your case guys. | @796210 Please, note that they may have the option to provide you with a similar model. Contact them for more info. - GS"
@116447 Why does @115714 always lie to me. They offered me a deal multiple times and now I'm trying to take advantage of the deal and they said no they can't do it...ridiculous. | @796211 Oh no so sorry to hear this has happened. Pls give Team @116447 a chance to assist by DM'ing your phone number and we'll reach out to you.
"@115714 your too high!! I’m going with @115911 😊 | @796213 Hi there! Your business is important for us, and we don't want to see you dissatisfied with your service! what's going on? Please DM us so we can talk! -S M https://t.co/rMApsV8PQY"
Within 30 days I will move all 5 lines from @115714 @sprintcare #Sprintcountdown #getridofsprint #Fsprint | @796214 We'd hate to see you leave. Send us a DM and we'll do everything we can to help. - MP https://t.co/rMApsV8PQY
Time to roll the dice: I’m with @115725 now & feel I’m terribly over paying. Hey @ATT @115911 & @115714 what do you have for 5gb or less/mnth w/iPhone & some international data ?!? | @230557 In regards to your inquiry we'd like to inform you that you can use our self service option by clicking the link provided to visit our site and view our current promotions that are available to you.  https://t.co/OLXF2ShjmN -BC
"Time to roll the dice: I’m with @115725 now & feel I’m terribly over paying. Hey @ATT @115911 & @115714 what do you have for 5gb or less/mnth w/iPhone & some international data ?!? | @230557 Hi there, it seems to us that you're seeking a new carrier and we'd be glad to have you join our Sprint family . We understand that you have some concerns and we'd be glad to assist. -BC"
I don’t use this word lightly but I really #HATE @115714 right now | @796215 This sounds like something we need to look into. Send us a DM and we'll help. - MP https://t.co/rMApsV8PQY
I’m making complaints with @115714 any and every way I can because I haven’t had data services since Monday and here it is Monday again. 🤬 | @157427 Oh no! Send us a DM in order to further assist you. - JM
"@117543 @115913 Please fix the network in 95547! A tower must be malfunctioning or something because we live in an ""excellent coverage"" area, + get 4 bars of LTE randomly, then it just disappears to No Service and doesn't come back for a few hours, then disappears again! https://t.co/UKKUcYEbS8 | @284666 @115913 Having reliable service where you need it is important. Let's chat about this in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"Someone from @115911 is going to hear from me about this bill. Y’all have serious issues making people pay extra when it’s y’alls mistake. 😡 | @796242 Let's take a closer look to see what's happening with your bill, Kennedy. Send us a DM! We're here for you. *RickK"
@115911 @115913 You@know you are taking on too many customers than you can handle when at full bars of LTE https://t.co/lJES3aVzYT | @755421 @115913 I'd love to work on these speeds with you. Let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza
"@TMobileHelp Hey! 👋🏼 I’m having an issue with visual voicemail: HOW DO I TURN IT OFF? 🤔 every time I get a voicemail, I also get an SMS with it kinda transcribed. Please help! 🙏🏼 Thanks in advance! | @796244 Thank you so much for reaching out, Jared! It sounds like you have another feature called voicemail to text enabled, too. Please DM me https://t.co/PqgHENiX1V and I'll be able to dive deeper with you :) *ByronEdwards"
"Since the only options you gave me were to buy a new phone or ship me a another faulty one, I decided to take my phone apart and fix it. Thanks for nothing. @115911 | @718128 Yikes!  You tried to repair your own phone?  I'm not sure if that's your best option!  Please click https://t.co/IvLqMUwEUf to send me a DM if you'd like to talks further.  I'm all over this for you cheese on pizza! 👊🏼💪🏼 *Frank Maez"
"@115913 @TMobileHelp @115911 can you explain to me why you guys randomly withdrew an active EIP balance out of my bank account and refuse to refund it to me when I actively have the device and am actively honoring my contract agreement? | @171593 @115913 This doesn't sound right. Let's take a closer look at this together, please DM https://t.co/7gT2t6PtXx. *StephanieGarza"
Say what you will about @115911 but @TMobileHelp does wonders to help you abroad. Truly outstanding service. | @796245 Thanks for the shout out! You deserve the best! :) https://t.co/zXrDYDCnIa *Bridget Wren
you guys charge my card $300 for a closed account and say you can only help in 5-7 business days @115911 @TMobileHelp | @796246 Lets get down to business and see what is going on with that account! Send me a DM so I can take a look into this for you! https://t.co/yZ5k0mtFsX *SonjaKett
Super frustrated with @115911 I have been a customer for 19 years (yeah 19) I guess they want churn and burn customers instead. I guess I need to play the switching game like everyone else? @115714 @115725 ? | @796247 We want you to have the best experience with us. Send us a DM and let us know what happened. We'll make thing right. *RickK
"@115911 I’ve been waiting for almost 3 weeks now for a refund (sent back iPhone X) and haven’t heard anything. The customer service keeps giving me the runaround - what should I do? | @796248 We appreciate you reaching out to us here, Ken. We're happy to dig into the details with you. DM us. *GiselleM"
@TMobileHelp I have been trying to view my current bill both online & on app and neither will load. Online says “no data available” and the app just keeps spinning/trying to load. 😕 | @796249 Yikes! I definitely want to get you to be able to see your bill! I've got your back tonight! Check my profile and shoot us a quick DM and I will help out! https://t.co/qS8zTIAkPZ *ChrisTarbox
@TMobileHelp still waiting on hold in both phone and DM. Please expedite. | @118549 No coverage in downtown Sacramento?  EEK!  Please click https://t.co/IvLqMUwEUf to send me a DM.   I'm a technical expert and I'll do everything in my power to get you a resolution today. I've got you covered!! 👊🏼💪🏼 *Frank Maez
@TMobileHelp well I’m not getting any help so I guess you made the choice for me. I’m dropping @115911  due to poor customer service this is not ok. All I’ve been through and you put me on hold for almost 40 mins https://t.co/seM4cxHmeW | @796514 Hey Jonathan! Could you DM me here:  https://t.co/xKtJVNqc2V and I can help you get that payment arrangement set up. I've got your back :) *ChelseaTorralva
"Your cheap tempered glass & phone case protector @115911 are just that Cheap #FakeProduct iPhone is broken after all that wasted 💰 Thanks | @796515 Breaking a phone is no fun. Trust me I've been there. T-Mobile is the retailer for accessories, including screen protectors. You can reach out to the manufacturer directly for warranty information on your purchase. This can be found on the packaging. *JasmineS"
"@115913 been w/ tmobile for about 20 years. Trying to get my parents new phones for Christmas. Customer Loyalty can't budge on the BOGO w/o adding a new line (our entire family is on tmobile, there is no one left to add). Quite bummed to say the least. | @796516 @115913 The add-a-line requirement is not something we can waive, but I would love to explore upgrade options with you. Let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
@115913 having an issue with my @115911 account. Have been unable to resolve through regular channels.  Can we discuss via direct message please. Thanks in advance. | @552355 @115913 We are here to help! Shoot me a DM https://t.co/7gT2t6PtXx. *StephanieGarza
@TMobileHelp Just ordered my first Apple Watch ⌚️ with Patrick & can’t wait! He was so awesome!!! 💜⌚️🙌🏻 | @248719 That is awesome. We're glad you are satisfied. *HammamN
"Utterly ridiculous @115911 the women that told me she would set me up for a payment arrangement after making a $200 payment is M.I.A. @TMobileHelp this isn’t ok | @796514 Oh, no! We would love to get you taken care of! Can you please DM me here: https://t.co/jXcJ1nMfO2 and I'd love to help you with your payment arrangement :) *ChelseaTorralva"
"Thanks @TMobileHelp for your bot chat today- pretty useless.  In 98944 and coverage maps show 4G LTE.  I have ""No Signal"" for 4 days inside buildings and only some areas of this zip has any data access.  Chat bot says upgrading from U1900 to 4G, of course maps show verified LTE | @546717 https://t.co/SkmXnioVXx *DanielaP"
"Thanks @TMobileHelp for your bot chat today- pretty useless.  In 98944 and coverage maps show 4G LTE.  I have ""No Signal"" for 4 days inside buildings and only some areas of this zip has any data access.  Chat bot says upgrading from U1900 to 4G, of course maps show verified LTE | @546717 Hi there! I hate to hear that you have no signal at zip 98944 send me a DM and I can help out. *DanielaP"
"@115911  I just called @115911 , they took my payment of $200 then refused to set up a payment arrangement for me. Shame this is what I get for being a customer for 5 years 😭 | @796514 Just ensure we understand your issue can you please send us a DM so that we may gather more information and assist. *JasmineS"
@Sprintcare... is super shady! Putting false charges on bills 🤔 wow https://t.co/fBR52ErvK0 | @796631 Hello! Could you tell us more details on what's happening that makes you feel this way trough DM. We'll be waiting for your message. - CE
@115714 I could've sworn y'all said y'all was waiving activation fees when I was ordering my X. | @469244 Hi! We'll be happy to help. Please send a DM and we'll assist. - MP https://t.co/rMApsV8PQY
@115714 is shit and @115858 is shit. oh & @11488 and @115858 together? extra shit | @486832 Hey! That's not good to see. What is making you feel this way? - GS https://t.co/rMApsV8PQY
@54241 With speeds like this https://t.co/63xnwa8See why were the Jan 2017 upgrades canceled for 49348 and 49333? | @200019 Team @116447  have informed your analyst to reach out to you at their earliest opportunity.
@sprintcare I’ll be filing a lawsuit against you guys for being horrible company I can not believe how you guys treat customers | @796632 This is definitely not the kind of feedback we would like to hear from our valued customers. Please consider reaching us in a Direct Message to better address this situation. - FS
"@115714 If my phones are paid for completely, why do you think you can keep them locked? | @796633 Good evening. Please send a DM so we can assist you better regarding your request. Thank you"
"I'm can't lie...I miss @115714 😩 I was with them for 10 years | @796634 We'd be proud to have you join our network one more time! Please, review our current plans and offers here: https://t.co/dwtDgGbWzU . - FS"
"#sprint why can't you give a customer a straight answer-ever? So pissed my husband stayed with you.  #Verizon #TMobile bring back your payoff promotions please so we can bring 5 devices over to you pronto. | @796635 Hi! We'd like to take a look into any situation you may have. Please send us a Direct Message sharing with us the details about your situation, so that we can further assist you. -AP"
".@115714 @sprintcare now in #day11 of data brown out. I'm not getting #unlimiteddata I was promised. Contracts work both ways. #sprintbreachofcontract #unsatisfied #newcustomer #onlypaidthefirstbill #nodata | @260057 Hi! We'd like to take a look into this, DM us to start. - GS https://t.co/rMApsV8PQY"
"@115911 why does my wife’s phone has LTE and I get the dreaded E 4G coverage?  This is unacceptable, we both have iPhones 6 and 6s. https://t.co/L8gptISPuy | @796782 Hey Lawrence, we want to take a closer look. Send us a DM so we can better assist! *KittyG"
"@115913 I like the idea of getting people onto tmobile with a BOGO phone deal but how about the loyal customers that have been with you for 20 years? Again, quite bummed they can't waive this new line stipulation for me. | @796516 @115913 Thank you for staying engaged and sending us that DM. I'm responding back to you there now. *JennaLundh"
"Well, Stephanie (and subsequently Eric) succeeded. It went from bad to worse. When they hide in DMs they don’t think anyone else will see the conversation. https://t.co/SgxPUMzgkL | @279782 Your time is greatly appreciated Ryan. If you have any other questions please let us know. Thank you *AlexSemsch"
Clearly not interested in customer service or customer satisfaction. T-Mobile drops the ball yet again. @115913 @115911 @TMobileHelp https://t.co/dBdLTrSKKT | @795635 @115913 Color me interested. I don't want a down payment to keep you from getting the phone you want. Meet me in DM so we can go over our options. https://t.co/jYNFEXxh3c *CarmenSipes
And this has fully confirmed what I said earlier about @115911 @TMobileHelp I have repeatedly expressed my concerns about this and I have yet to get a response. Guys if you have T-Mobile or looking into getting them please reconsider. We are worth more then this | @796514 Hello hello! I can help you! Please DM me here: https://t.co/jXcJ1nMfO2 and I can help get that payment arrangement set up for you! :) *ChelseaTorralva
"@TMobileHelp
EmilyS. was polite,helpful,cheerful,accommodating&EXTREMELY knowledgeable!
She assisted us OLDFARTS who R electronically challenged 2set up hubby's new phone.
She made a REALLY confusing&convoluted mess4us in2pleasant experience!
Give Emily #PATonTHEback #ATTAgirl ;) | @796784 Hey Eleanor! I will definitely forward the feedback to Emily! She's a shining star and I'm stoked she was able to get him all set up with his new phone. We're always here for you at T-Force any time of day. :) Thank you for being apart of the #MagentaFamily *JoySimmons"
@115911 what kind of family plans or promotion to switch over | @663465 Hi Maria! You can see everything that we have to offer (including holiday deals!) here :) https://t.co/IGcNxs52Dw *ChanneyT
@115913 I love tmobile I have a question on my bill that is partially past due. Which corporate number should I call | @254293 @115913 I'm confident we can answer you bill question right here on Twitter. Shoot me a DM https://t.co/7gT2t6PtXx. *StephanieGarza
Save you money and don't buy products @115911 that are designed for shatter proof. #FakeProduct #PUREGEAR #CaseProtector my asshole | @796515 Hello.  We definitely aren't in the business of wasting your time. I'll be happy to help. Send me a DM.  https://t.co/bZG3n7w6ik *AdrianAlbright
".@TMobileHelp how exactly can I get online with my iPad on an Alaska airline plane? It has LTE on T-Mobile one and WiFi-calling, but the page doesn’t show the T-Mobile option | @796785 Let's get you connected! DM me and I'll get to work! https://t.co/ajg0boXCWT *TanyaFalandysz"
@TMobileHelp why is it taking so long for the customer service to pick up are they down | @796786 Let's not wait any longer! Please send me a DM and we'll get you taken care of asap! #TForce https://t.co/kc7O8gvmk3 *ClarrizzeHarkins
"@sprintcare I really need some help with my account. The store charged me activation fees that were not disclosed. Bad customer experience. | @797027 Hi Nikita, we do apologize for the inconvenience caused. Allow us to assist you send us a DM. -SMG"
"@115714 is punishing me negative feedback.  I’m sure if it!!! LTE fail! In Dallas!  J/k | @654654 Hi! Is your device still displaying the No Service message? We also reviewed your area  on  Arts Plaza, Dallas, TX 75201 there is a damage tower around this are. -AM."
"Just dealt with the rudest sprint customer service representative ever. Honestly made me want to cancel my account. Probably will. Sprint has terrible cell service, awful customer service. Why even deal with y’all? @sprintcare | @494100 We'd really hate to lose you as one of our loyal Sprint customer. We apologize for the treatment that you had received. Kindly elaborate on the issue. Customer service is one of our main priorities. We are here to address your concerns. -CO"
"@sprintcare calls are dropping like flies.😡😡😡😡 | @172153 Hi there! That doesn't sound fun at all. I see what you’re saying and I am happy to help fix this. Please send us a Direct Message, so that we can further assist you. -S M"
@115714 @sprintcare YOUR WEBSITE IS GARBAGE. I am trying to GIVE YOU MY MONEY and it NEVER works. #frustrated #justwanttoupgrade #worstserviceever | @797028 This is concerning to us. Please send us a Direct Message to further assist you. -AG https://t.co/rMApsV8PQY
. maybe @116447 would be able to inform me as to why @sprintcare 's customer service is so bad | @420976 We apologize for the issues you have experienced. DM us your phone number so that Team @116447 may research your concerns.
"@sprintcare So, my mom is trying to get a phone, and now it's out of stock. Can't you just order her a V20? | @379310 Hello there! In order for you to order this device, i recommend you to order online or contact our Order Support Department at 866-789-8292 Monday - Sunday: 8:00 AM - 8:00 PM. You can also chat with a live Rep. in the following link https://t.co/rRrvWdDdDR. -DM"
@115714 so can y’all get better workers who can actually know what they’re doing? They’re helpless ! | @797029 Hello there! Please tell us what made you feel this way. We'd like to help you out. -JR
"@sprintcare I swear is absolutely terrible literally been on the phone for 41+ mins trying to resolve issues. @115911 needs to expand to the QC asap | @797030 Are you still on the phone? Was your concern addressed? Please, DM us if you are still in need of assistance. - GS https://t.co/rMApsV8PQY"
Switching from blue (cough @117735 cough) to magenta (@115911) is perhaps in this guys future 😀. | @739349 Hey Adam we can't wait to have you over on #TeamMagenta! *KennethStone
"@TMobileHelp Anyone around to sort out my bill?Somehow it's 23 bucks higher this month.. the bills are seriously very confusing. | @797059 I got you, Carlo! Let's get right to work here and see where that $23 is coming from. Go ahead and send me a DM & I'll make sure we get this straightened out ASAP! Chat soon :) *AlexKimbrell https://t.co/GefRnVHVqu"
I was disappointed to find out the BOGO Cyber Monday deal at @115911 was to reward new customers and not current customers. I thought T-Mobile was different @115913 | @797060 @115913 This offer is available to existing customers as well! DM me if you need any details on the promo https://t.co/7gT2t6PtXx. *StephanieGarza
@115913 @TMobileHelp having problems redeeming virtual card for switch to T-Mobile. | @797061 @115913 Let's get that card redeemed! Hit me up in DM https://t.co/7gT2t6PtXx. *StephanieGarza
"@TMobileHelp Can I use my Verizon Wireless iPhone 6s on your network (if I switch to your network of-course) | @797062 T-Force is here for you 24x7, please DM us if you need assistance. *DonaldD"
"@115913 would you explain my bill for me? Because your customer service people from @115911 are not doing their job. I’m chatting with Jaymar now, not good 😔 | @797063 @115913 I know having a clear understanding of your statement is important. I would love to look into this with you. Please DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"@115911 I’m having the worst experience trying to transfer over from att. Your credit check system is faulty and ended up putting a hold on my credit. I’ve tried for FOUR WEEKS to transfer but I’m about to give up on the terrible method that it takes to switch over. | @797064 Hey Dougie, we apologize for any inconvenience so far. Let's see if we can get this sorted out asap. Can you send us a DM so we can further assist you :) *ChanneyT"
@115911 hands down win the prize for worst service and in-store customer service of the year #smh | @797065 Yikes! What's making you say that? We want your experience with us to be great. DM us with more info and we'll assist you as soon as we can. *ValerieP
"@115913 tmobile puerto rico is charging the half of the month of october. And still at that date we didn't had TMobile service in Puerto Rico, Im very upset of this. | @450007 @115913 We value your business, and will meet you back in DM shortly! *StephanieGarza"
@115911 I'm surprised to see that the @117159 Note 8 and the S8+ have dropped in price so quickly. Now if only they were as low as the LG G6 price of $500. | @744080 The LG V20 and V30 are both great phones! Let's take a look at some of our options for you! Shoot me a DM! https://t.co/NMvRntQYM5 *SarahPearson
@115911 any idea why my Note 8 keeps disconnecting from my home WiFi? It just randomly shuts off. Thanks | @199138 Hmm.. let's take a closer look Justin! Send us a DM! *KittyG
"@117543 Is there a map where I can see what areas are covered by band 66? I’m getting a new IPhone and want to see the coverage area. Thanks @115911 | @130309 @117543 We don't have a map of this yet, but I would love to check out coverage with you. Let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
@TMobileHelp is the greatest way to engage customer support. Thanks so much guys for all your help. | @776082 You are welcome. Thanks for being the better part of Tmobile. *JesseP
"@TMobileHelp I’m going to eat dinner now, be back in a bit. 😘 | @279782 We are here to help. Let us know if you need us when you get back. *JesseP"
"@TMobileHelp hi we tried to activate scam blocker with #662# and we get system failure message | @797068 T-Force is here for you 24x7, please DM us if you need assistance. *DonaldD"
"I don’t say this as much as I should but fuck @115911 | @797069 If you're saying it now, something must really be wrong Ricky. What's up? DM us so we can assist you. *KananiB"
"okay @115911 i've been patient enough but y'all need to fix the cell reception issues in the country cities of texas...else @ATT  might just have a new customer!bragging about coverage when you guys got none when it matters.smh😐😐 | @613034 Hey Isede, send us a DM of a more precise location you're experiencing this and we'll take a look at what's going on and what we can do to improve your experience :) *ChanneyT"
"@115911 is your site getting the hug of death right now? Been trying to go for about 5 mind | @797070 This is news to us Michael! DM us with what you're trying to do, maybe we can help you. *KananiB"
"@TMobileHelp While I anxiously wait for a new SIM card, wondering about any service expansion plans for two areas. Could you maybe provide some answers to those kinds of things or is it just phone and service support through here? #MagentaEverywhere | @301733 We can help with anything and everything! You might say we're #MagentaExperts ;) Shoot us a DM and we can take a look for you! https://t.co/033FgbQAw8 *KyleVesely"
".@TMobileHelp Retail valet cost me so much time. ""0 minutes wait"" was 60 minutes. Buying a new phone after 2 years I pay a $20 upgrade charge? UNCarrier? | @312635 We want to help turn this around for you. Meet me in DM and we'll talk details: https://t.co/cDHmSFlO12 *NathanLovato"
"@TMobileHelp I placed an order this evening for a new phone, but didn't receive order confirmation. I realized that my old email was on file. It has been since corrected. Can I get confirmation sent to me again? | @797260 Please send me a DM. *DeniseR"
"@TMobileHelp I placed an order this evening for a new phone, but didn't receive order confirmation. I realized that my old email was on file. It has been since corrected. Can I get confirmation sent to me again? | @797260 Hi, Moni, my name is Denise, and I will be helping you out with this going forward. Can you please follow this link for me  https://t.co/xKtJVNqc2V *DeniseR"
"@TMobileHelp how can I get signed up for #NetflixOnUs https://t.co/kEZlsZ8Js9 | @599289 Don't worry, we'll hook you up! Shoot me a DM and we'll get you all set! https://t.co/99Z9nj0518 *RyanMitchener"
"@TMobileHelp Went to pay bill, using chrome. android pay doesn't appear to work anymore. Used to work. | @797261 Oh No!!! That's no good!! 
Thank you so much for reaching out to T-Force tonight! My name is Sarah and I will be your #magentamechanic. Please fill out this link so I can take a look under the hood of your T-Mobile account.  https://t.co/xKtJVNqc2V *SarahScherman"
"@115911 @TMobileHelp I need | @152912 Hey!! Thank you for reaching out to us today!! :) Your cover photo is so interesting! Where did you take that? 

I'll be your Magenta Expert today and answer any questions you have! What can I help you with today? :) *JubileeFong-Soon"
"And my MacBook disconnected my IMPORTANT call with @115911 | @797262 We're here to help, Erin - and we're just a DM away! Feel free to shoot us a message and we'll help! https://t.co/lOqKyE0PXQ *ReillyLeritz"
"@115911 @TMobileHelp 
3) T mobile debugs the camera after I come back on Nov 12th and Samsung on 14th Nov. 4) I go to the store and they stay you would need a reset and then it could work. | @797263 Yikes! I'm so very sorry to hear that you feel this way Sanjay! I would love to get some more info from you, and see what we can do to turn this experience around for you! Check my profile and shoot us a quick DM! https://t.co/Wwj6ZNNjyB *ChrisTarbox"
"3 hours on the phone with 7 reps @115911 and a trip to the store trying to buy 2 phones. Still waiting on confirmation emails. Not a happy 15+ year customer. | @797264 Oh my! We're terribly sorry Kristin, your experience should be seamless! Lets see if we can figure out what happened to those confirmation emails. Please DM us. *KananiB"
"@115911 is the worst phone service. Shits always slow af smh | @737881 Art, we definitely understand how important it is to stay in the fast lane. DM us. We'll check into your data concerns with you. *GiselleM"
@115913 John I am still having trouble with staff regarding my free phone during a Promotion in late July no one retified my situation held on phone a long time with no resolve thank you | @797265 @115913 I would love to take a look at this promotion with you. Let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza
@115714 my friend @220592 just got sprint and his data is really really slow! | @797371 Hey Randy! We'd love to follow up. Please have him DM us to further assist him! -AC
"@115714 - Thank for you for hitting my wife and I with $600+ in unnecessary fee’s for leaving the worst wireless service ever! What kind of fraudulent company chooses to promote service to the US Miltary, then stabs them in the back! #sprintneveragain #vet-unfriendly #fraud | @797372 Sounds concerning to us. We'd gladly review this for you. Please send us a Direct Message, so that we can further assist you. -OM https://t.co/rMApsV8PQY"
"@115714 is the most crooked company in America.  Don’t believe anything they tell you in the @115714 store. | @797373 Hey! What's going on? Please, send us a DM with more details on what's happening regarding your tweet, what makes you feel this way? - CE"
@115714 you really need to train your reps on how do to stuff and/or not have a customer service call center. the rep i spoke didn't listen to me or really cared about what i was saying. | @797374 Hello there! we'd be glad to assist you and turn your experience around. DM us for further assistance! -AC
I've grown to HATE @115714 been with them 7 years and get the WORST customer service EVER. It may be time to switch to another provider. | @797375 Please know we'd hate to lose such a valuable family member. Tell us what needs to be done in order for you to stay. DM us for further assistance! -AC
"@sprintcare Does sprint have towers down in the Milwaukee,Wisconsin area??? Cuz this internet connection sucks. | @797376 Hello. Thank you for posting. Please, DM us to review this concern. - GS https://t.co/rMApsV8PQY"
"@115714  pls help nothing will load https://t.co/KOiTGbFBuS | @797377 Hello There! We'd like to review the coverage in your area in order to verify how it's working the service in your location. Please, send us a DM with your ZIP code and your nearest cross streets in order to further assist you. - CE"
"@115714 is pure garbage, my iPhone 7 literally stopped working and I can’t trade it in because it won’t turn on stupid software I want my money back | @797378 Hello. Please, allow us to review this situation. DM us to start. - GS https://t.co/rMApsV8PQY"
@sprintcare do you offer 24 months 0% financing still (like Verizon) ? (No I do not want leasing) https://t.co/vhwhdynfdq | @224478 At this time we only offer Sprint Flex which is a leasing program.
"@115913  Greetings! Verizon is killing me with endless cycle of device upgrades and contracts , can @115911 help me? | @797491 @115913 We would love to have you join us! We can help with your Verizon contracts as well, check it out https://t.co/lSnrOooTsp. DM any questions you have https://t.co/7gT2t6PtXx. *StephanieGarza"
@115913 man I wish I could celebrate the Holidays :( I wasnt allowed to upgrade 2 the samsung note 8 becuase I was informed by Care that  T-Mobile changed the zero down JOD lease program last minute and now im required to put a down payment 0 down was only reason I signed up! | @797492 @115913 With the increased cost of some of these devices a down payment helps to keep your monthly costs low. I would love to look into assisting with you upgrade. Let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza
"@115911 your Washington store staff just knows how to ignore customers. | @797493 We never want you feeling that way, and would like to get your feedback on what happened and make sure you get assistance. Send us a DM. *JPL"
@115913 What's wrong with your customer service? I've been passed around 4 times! and disconnected about 4 more. I just want to know what happened with my refund for my account when it was pre-paid. I gave two deposits! I am expecting refund for the first one | @797494 @115913 I would love to look into this with you. Getting your refunds is important. Please DM https://t.co/7gT2t6PtXx. *StephanieGarza
"@115913 if @115911 had better coverage in The Villages, FL, you would have 100k+ customers with your 55&over plan. I have @115911 and it’s kinda spotty at best. | @797496 @115913 I would love to look at what you can expect in your area. Shoot me a DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"Dear @115911, get your shit together. I’ve been on hold.  One guy answered and said it’s a business account so he couldn’t help. It’s not an effing business account.  Then he put me back in the queue. https://t.co/Q1tMJMvoAJ | @797497 We value your time, send us a DM and we'll do our best to get you taken care of here. *ChanneyT"
"i just got a txt saying i’ve used up all my data but i am using my wifi... que pedo??? @115911 | @544069 Let's make sure everything is working as it should. Shoot us a DM, and we can check into this for you. *JPL"
"@115913 @TMobileHelp I was charged for an extra line for over a year and told I could get a one-time _$20_ bill credit to make up for it. Not right! | @797499 @115913 Having an accurate statement is important. I would love to look into this with you, please DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"It's crazy how I have to call @115911 4 times in 1 month to solve the same fucking problem. Are you gonna return my 23+ minutes of my time back? Because fuck I think calling 1 time to solve something should be enough https://t.co/tYbjn9N5pj | @797500 We definitely want to make sure your issues are resolved, once and for all. Send us a DM and we can assist! *KittyG"
"@115911 I need help! Unlocked my iPhone through Tmobile, received an email and placed in the new sim card but it says ""Sim not supported"". My number has been ported over and I cannot contact customer service because I no longer have a working phone. | @797501 Uh oh! Let's see what we can do for you Bill. DM us and we'll check this out together. *KananiB"
"and fuck @115714 too, while we're at it. I upgraded my phone online so you cut service to the phone I'm currently using? WOW. What am I paying for right now? Honestly, y'all have been a pain in my ass since we signed up for this plan in May. | @221269 Hey! We'd like to review this. Please, send us a DM to start. - GS https://t.co/rMApsV8PQY"
"@sprintcare  Will someone explain to me why a customer of 15+ years now has to lease a phone and WATCH when that lease ends? | @797653 We have created the new Sprint flex. Sprint Flex is our flexible way to upgrade or own your phone.  To learn more, check out our Flex support center: https://t.co/xRY4A14SAl. -DM"
"@115714 I have requested unlock four times from four different agents...Feb and Eli among them...over the course of 10 days. NO ONE has helped me. | @797655 Hi there! Let us look into this for you. Please send us a Direct Message, so that we can better assist you. -S M"
@sprintcare. I live in North Dallas and my phone has no network service. Can you check if there is a problem please? | @797656 Of course! DM us to get started. - GS https://t.co/rMApsV8PQY
"Y’all are absolute garbage @115714 ! I never have service anywhere!! | @268021 Hey what seems to be the problem? Why do you feel this type of way towards us? DM us, so we can further assist you! - DA https://t.co/rMApsV8PQY"
"@116447 I just spoke with Roberto from Corp who was extremely kind,patient&understanding. He apologized for the inconvenience addressed my concerns to my satisfaction. He really took the time to listen to my side of the issue. He had a HEART 4 the customer Thank you Robert | @794775 Team @116447 appreciates your feedback. We are here to help in any way possible."
"I am so tired of paying so much for my phone bill with @115714 ... I have been with them for more than 15yrs maybe more, never a discount sheesh. Every time I look the bill is more and more. I have 3 lines and I feel like I am paying for 10 lines. I need to find a new company. | @797658 We do understand your concern about your bill. Let's go over your charges together. I want to make sure we resolve your concern. Please send us a Direct Message, so that we can further assist you. -S M"
"Never ending @115714 problems! #2bars #tiredofseeingthis Churn, churn, churn!!! SMH https://t.co/DnEuX39RW4 | @797659 This does not sound good! Please follow us and send us a DM to help you with this matter. - LR"
"@115911 y’all service sucks & my unlimited data is slow even before I waste over 50 gigabytes 🙃 glad I’m changing after this bill cycle 🙃🙃 | @797687 Keep in mind we have the highest data threshold of all the carriers! The others cap out around average 25GB! We know how important it is to have great data speeds, Mariela. Send us a DM so we can take a look to ensure you're always having a great experience :) *ChanneyT"
"Thanks @115911 @TMobileHelp for the cellspot2 works great | @194514 That is awesome! Thank you so much for letting us know and we are so glad we could get that into your hands! Know if you need anything at any time, you can reach out here, we have your back 24/7! *JonathanMacInnes"
"@115911 signed up for T-Mobile today- might just cancel it today too! Customer service non existent! They have already taken 4+ hours and still can't resolve https://t.co/Dqgn16aRri | @797688 We're here to help get things back on track. That is definitely too long to be on the phone. Please send us a DM, and let us know what we can do to assist. *JPL"
"@TMobileHelp my account and phone have been stolen by drug dealer.  iPhone 8 is in the hands of the arsonist that bomed my home 8/16 -10/20 and continues | @139508 We take these types of situations very seriously, and rest assured, you're in excellent hands with me.  We'll work through this together to take the right steps to find a resolution.  Send us  a DM so we can get you squared away quickly. https://t.co/5WTbYMDfLD *JordanNeuhauser"
"@115913 so pissed tried doing the BOGO but they want $250 deposit per line added because we already have 12! That's rediculous, | @281356 @115913 I know this BOGO is a great deal, but we have a lot of amazing options that don't require an add-a-line, check it out https://t.co/p6mO5INt1p. *StephanieGarza"
"@115911 man, been on hold for 1 hour now trying to redeem perkspot promo for 2 new lines.  Hopefully I can get through within 90 mins of calling | @797690 Hey Jason! Your time is valuable, let's see if we can help you out here via T-Force! Send us a DM :) *ChanneyT"
"@TMobileHelp After signing an EIP, I got a 403: Forbidden error.  Where did my order go? | @797691 T-Force is here for you 24x7, please DM us if you need assistance. *DonaldD"
"@115911 y’all have the worst customer service | @797692 Certainly not how we want you feeling, and would like the chance to turn this around. DM us with all the details, so we can assist, *JPL"
"I love being able to see my tweets again, thanks @TMobileHelp @115911 | @156070 Glad we were able to get your tweets working! We are here 24/7 and have a passion for resolving all your T-Mobile needs. https://t.co/sBIVWmm6X2 *EddieGough"
"@TMobileHelp 
Hi, I have been unsuccessful in upgrading one of my lines to the Moto Z Force promo for Cyber Monday. I have been trying for several hours and have not been able to get past the web page after entering my payment information. Appreciate any assistance | @797875 Cyber Monday deals are here!! Shoot me a DM and let's get you that MOTO Z2!! https://t.co/KQh917xfZf *SurDuaneMcGurn"
@115911 if I switch from Simple choice to T-Mobile one. Would I lose family stateside international promo $10 or I can keep it? | @797876 Great question! I'm seeing your DM and will be meeting you there shortly to go over the deets. Thank you! https://t.co/Qz0L1xpZB7 *MikePerez
@TMobileHelp im being charged $580 for not sending in my malfunctioned refurbished phone 45 days after receiving a warranty phone (also refurbished). It would have only cost $160 to fix the led light on my phone by samsung instead of taking another possibly fault warranty phone | @797877 Hey Brittaney! I'd love to dig into this with you! Send a DM our way and I'm on it! https://t.co/senzStoecA *HillaryTurner
"@115714 @sprintcare spent two hours in a store, was completely ignored before being told they were closing the store, tried getting service through the app, another waste of time. Get it together, you’re about to lose a customer of almost ten years. | @797937 Hello there! We're sorry for the inconvenience that you have faced. How can we assist you from here? Please, let us know, we are more than happy to assist in anything we can. - EM"
"@115911 @ATT @115714 @115725 someone stole my iPhone x heres my IMEI :__credit_card__ & IMEI :__credit_card__. | @795642 Hello Liem! We're truly sorry to hear that you're going through this situation, and we'd like to assist in any way possible. Are you a current Sprint customer? If so, please send us a Direct Message so that we can review this with you. - RC"
"@115911 @ATT @115714 @115725 someone stole my iPhone x heres my IMEI :__credit_card__ & IMEI :__credit_card__. | @795642 Hey there! I was working with you in DM! If you want to meet me back there, I'd be more than happy to further assist in any way I can. 🙂 *GabiMcGinty"
"@115714 @sprintcare named Jason/ Cindy supposed to be supervisors case # 1306458389 | @797940 Hey there! This is a bit worrying. Please send us a Direct Message, so that we can further assist you. -TN"
@115714 can you please have the customer service rep call me back our call was disconnected and she was outstanding 😞 | @797941 Shoot us a DM and follow us @SprintCare so we can further assist. -LNL
"@115911 has had me on hold for rep to rep for the past 4 HOURS!!! I’m about to flip ALL THE OUT!!!!😡😡😡😡😡 | @725807 That is certainly way too long to be on the phone, and we want to make sure you get resolution without any additional time spent waiting. Hit us through DM, so we can assist. *JPL"
"@115911 good night, can I renew my plan right now even if I have a valid one? | @78963 Good evening ignacio! Let's take a look at your account and see what we can do. DM us. *KananiB"
"Kicking myself for joining @115911! I switched from VZW and was told my 3 device paymen would be paid off..that was 10.12 I’ve been reimbursed for 2 of the lines and ONLY my store manager can fix this and he goes ghost unless I show up and “they’re working on it, sry” shs..smh https://t.co/vFSLcfKqIZ | @798044 I know you are counting on us to get that third device paid off as well, so please let us help. Send us a DM, so we can dig right into this for you. *JPL"
"@115911 @TMobileHelp ; Worst Customer Service Experience after placing a new order under BOGO, 8 Hrs on Phone & CSR's were not sure what to do with the defective phone that I received out of the box & misguided me in buying another set of lines. | @798045 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks"
@115913  I am so frustrated withTmobile! They now say they won't honor the discounts we have been told over and over will be fixed on our account. Seriously thinking about switching companies... please help! | @798046 @115913 Have a correct billing statement is important. I would love to look into this further with you. Please DM https://t.co/7gT2t6PtXx. *StephanieGarza
@TMobileHelp 😳😳 https://t.co/vudaLBmGHT | @798047 Thanks for sharing those amazing speeds and for being a great part of #TeamMagenta! *KennethStone
"@115714 is your chat window ever going to be available????? | @798255 This is very concerning to us we're here to help. Please send us a Direct Message, so that we can further assist you. - NR"
"Either everyone is ignoring me or I am not receiving texts....i hate you @115714 | @798256 Hello there! We understand how important it is to receive your texts in a timely manner. For that reason, we'd like to review this for you. Please follow us and send us a DM so that we can provide further assistance. We look forward to your response! - RC https://t.co/rMApsV8PQY"
"@115714  really bummed that sprint rep didn’t add a line she replaced my work number with a number that I ported 🤬🤯 then didn’t want to honor the promotion for porting my number 🙄🙄🙄 I just am beyond pissed ! | @798258 Allow us to help with the issue at hand. Please send us a Direct Message, so that we can further assist you. KC"
"Bought GalaxyS7 from @115714. Hella CustomerService: 1.Paid for overnight delivery, but Saturday isn't a day. 
2.The data xfer adapter wasn't in the box. 
3.The tool to open the microSD slot wasn't in the box. 
4. @sprintcare can't help coz I ""ordered online."" Yes, FROM SPRINT!!! | @798260 Hello MissHell! We would like to take a deeper look into this for you. Please, send us a Direct Message. -CL https://t.co/rMApsV8PQY"
@115714 where can I file a complaint? | @798261 Hello Carlie! What issues are you experiencing? -CL
"Deja vu... 2 years later and time for another hassle with @115714, @sprintcare. An hour on the phone, don't know any more than before. | @798263 Hello amyll! What process are you trying to complete? -CL"
"I forgot my phone at home today & I had like two notifications lmao what a joke @115714 cancel my contract please 🙃😂 | @798264 Hey, let's look into your data issues. Send us a DM with ur zip code. -KY"
@TMobileHelp do you even have deals for loyal 15yr customers on cyber Monday? On hold for 30min on phone being transferred around. | @798271 Hey Bobby we sure do and you can check them out here https://t.co/aIZPWLwowe. *KennethStone
"@115911 Wife just upgraded phone.Was@ Bellevue WA store.Had horrible experience.Bad service.Called store manager & asked for area director,was hung up on 2x.Was with Sprint for 15+years,just changed because thought T-Mobile had better customer service.Any1 else experience this? | @798272 We want you to have the best experience with us. Send us a DM and let us know what happened. We're here for you. *RickK"
"@115913 I've enjoyed being a T-Mobile customer since switching from AT&T this past summer. However, I'll have to admit that my internet speeds (Oceanside, CA) have been a bit lackluster compared to AT&T. Are there any plans to upgrade services in this area? Thank you. | @798273 @115913 We love having you here at T-Mobile! Having quick speeds where ever you need them is important. Let's meet in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"What’s going on with your service @115911? I am a not so happy customer right now. Been waiting fo r 2 hours now and the person that transferred me?? She transferred me an hour ago!!! and let go my line I guess. So frustrating! | @798274 Time is precious, Frances, and we want to make sure things get resolved ASAP. Send us a DM and we can assist here! *TarynS"
"is @TMobileHelp down? I was going to switch plans and take advantage of #CyberMondaydeals but maybe not a good idea? Lol... | @798277 I certainly hope not! Please DM me, and we can see just what we have going! https://t.co/c8WLj2ujg3 *JustinPhillips"
"@115913 T-Mobile has pretty hold music, but after being on hold for 5 hrs, idk if I can take anymore piano. Pls halp @115913  you're my only hope. | @798280 @115913 Let's get this turned around for you. Hit me up in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
@TMobileHelp been on hold for an hour and a half trying to get a purchase made as it won't work thru the website 😣 | @798281 Yikes! No one has time for that! We would be more than happy to help you here! Send me a DM so we can get you back to your night! https://t.co/zthtntYav7 We take care of our #MagentaFamily in T-Force :D *ChelseaMischek
@115913 Trying to take advantage of the Cyber Monday deal on the Gear Classic and very frustrated. Three hours later and being transferred from CS to Sales 3 times. Still not able to get the offer. Won't let me do it online. | @798448 @115913 This is a great deal! Let's see what we can do to help you take advantage. Shoot me a DM https://t.co/7gT2t775m7. *StephanieGarza
@115911 @115913 tried to get a trade in estimate on my @115714 iPhone 7 Plus and it’s not an option. What gives? | @172545 @115913 I know getting that trade in value is important. I'd like to take a closer look at this with you. Hit me up in DM https://t.co/7gT2t6PtXx. *StephanieGarza
@115913 hey @TMobileHelp why aren't you answering my messages? | @798046 @115913 We are here for you and eager to help. I will see you back in DM. *AdrenaBentley
"About to cancel @115911 because of their terrible insurance company @118272. These refurbished phones they keep sending me are no good 😡 | @798449 Aw man! What's going on with your phone, Marco? DM us here with some details so we can help out. We're here for ya! *BlakeT"
"@TMobileHelp smh y’all did me dirty | @499221 That's not what I like to hear! I'm glad you reached out, though, because I can definitely turn this around for you. To get started, please send me a DM: https://t.co/4lHu3HURzy. Thank you! *TylerRoquemore"
Hi @115911 my wife and I are having issues with #GetOutofTheRed. Can someone help us? Please dm me for more information. Thanks! cc:@110173 | @798450 Hey Wardell! What kind of issues are you having? We're here for you and would love to help! Can you please DM us here with some more details so we can chat? Thanks! *BlakeT
"@115913 please help. I tried T-Mobile but didn’t have cell service around my house. Canceled in three days then continued to get charged for 4 months. I’ve tried for 8 weeks to get a refund. Hours of time, phone calls, chats. Brent VanKeulen | @537908 @115913 Let's make sure we get your refund out. Let's chat in DM https://t.co/7gT2t6PtXx. *StephanieGarza"
"@TMobileHelp went to two stores, have been on the phone with 5 different customer service representatives over the phone and no one can process a payment! A little help! | @798451 Oh no!! I will be your one stop shop, Estrella!! I will meet you back in the DM to help you! https://t.co/HTgeLMEYEm *DonHebron"
@TMobileHelp I want to unlock my iPhone 7 | @798615 Send me a DM and lets take a look at getting your iPhone 7 unlocked! :D https://t.co/D4NKjg57yo *SultanGardezy
"Dear @115714 
Please Be Good To Me 🙏🏽 #NewCustomer | @798736 Hi Tonee! We are more than glad to know that you are part of our family. -CL"
"Estoy en estados unidos de vacaciones decidi comprar un teléfono en @118159 tengo que volver a mi pais y no lo han querido desbloquear porque ningún asesor ha tenido capacidad para dar solución a un pago de 4usd, pague el teléfono y pague el plan y nada, que mal servicio | @798737 Buenas noches, Darwin. Nos preocupa saber que ha tenido esta experiencia. Por favor, envíenos un Mensaje Directo para brindarle una mejor asistencia. -CL https://t.co/rMApsV8PQY"
"“How much data did I use last night?” hangover commercial from @115714 is hilarious!  (A shame the network sucks.) | @798740 This is very concerning to us, we're here to help. Please send us a Direct Message, so that we can further assist you. - NR"
"@sprintcare I need someone to help me and not read a script. I've been a member too long to be experiencing this problem. | @798741 Please send us a Direct Message, so that we can further assist you. - AD"
"@sprintcare I need someone to help me and not read a script. I've been a member too long to be experiencing this problem. | @798741 Hey there, your post caught my attention. How can I be of assistance? Please let me know. I am here to assist. Sprint Cares! - AD"
@sprintcare your Galaxy S8 charger is trash and now I have to come into the store to figure out whats wrong like I have loads of time to do that shit. | @798742 Hey there! What's the issue? We'd like to help. -TN
"@sprintcare No online order, call #, order device & Sprint can't text device to finalize, get cut off, call back & office closed. Lovely. | @798743 Sounds like you've had a tough time. Let's work on turning this around for you. Please DM us so that we can further assist you. -KT"
"@115714 lying once is never okay, but lying 4-5 times is utterly ridiculous and just shady business practice @ATT @115911 @115725 can y’all help? Any new plans? Don’t worry I’d rather pay way more for a single line than to stay with sprint. | @798752 Hey Chris, check out our latest and greatest T-Mobile ONE plan :) https://t.co/IGcNxs52Dw Check it out and let us know what you think! *ChanneyT"
"2 hours on one phone and 2 hours PLUS on the other....@115911 @TMobileHelp  oh yeah I’m still on hold... https://t.co/7kKCrujsjV | @725807 Thank you for staying engaged with us, JaQuin. I'm sending you a new DM now. *JennaLundh"
"Super frustrated with @115911 I have been a customer for 19 years (yeah 19) I guess they want churn and burn customers instead. I guess I need to play the switching game like everyone else? @115714 @115725 ? https://t.co/JCwGvqbZcm | @798753 Hey now, we certainly appreciate your tenure! Send us a DM and let us know what's going on and we can properly assist. *ChanneyT"
"Praying 🙏🏼 I get my free Panda bowl 🍲 tomorrow from @115911 @TMobileHelp Haven’t gotten it yet!!! | @137722 When it comes to grub, you know we deliver! Make sure to check that T-Mobile Tuesday app tomorrow. 'Tis the season for some free Panda Express :D *AlexKimbrell https://t.co/GefRnVHVqu"
"@115911  I purchased a Galaxy S7 Edge(TMobile) from samsung 6 months ago, now I need to travel outside US and want it unlocked, unable to do so using the TMobile app or the website, please help? | @798955 #MagentaMan reporting for duty. Shoot me a DM so I can help you unlock your phone :) https://t.co/TMXeckGP06 *WaqarSheraz"
"TMobile superviser hangs up after over an hour on the phone THANKS TMOBILE @TMobileHelp @115911 | @796246 Thank you for working with us, Mobena. I see our DMs and I'm responding back to you now. *JennaLundh"
"I don’t get any service at La fitness so I have to bump Plain Jane my whole sesh fuck you @115714 | @799008 I'm sorry for the trouble, let's get this fixed for you. Shoot us a DM and follow us @SprintCare so we can further assist, -LNL"
"#Sprint TERRIBLE CUSTOMER SERVICE EXPERIENCE!! To be laughed at by the ""supervisor"" and others in the background when I am a new CUSTOMER only asking for what I was promised when making the switch. Is this the level of disrespectful customer service I should expect? | @237740 We do apologize , please DM us so we can assist further. -KY"
@115913 @116447 @115911 @115714 to make things worse this isn't Sprints first offense. I still have two escalations for Essential 360 degree cameras that haven't been taken care of. I've spent countless hours on the phone with no resolution. | @494397 We strive to provide the best customer service to all. This is not the way we want your valued customers to feel. Please inform us on what have you feeling this way?-DD
"@TMobileHelp sent you guys a DM can you help me when you get a chance??:) thanks | @326775 Hey there, Cody! I would love to help you out today! Please join me here in a DM https://t.co/GkKzSV0CsP *KerryS"
"@115911 it’s unreal how you claim to care about customers but don’t want to help them when your third party stores screw then.   I tired of talking to people who just tell me sorry and have no real help for me.  I won’t talk you up anymore. | @799291 Hey Joseph, our assistance here at T-Force is sincere. It sounds like you've tried getting assistance but if you want to give us a chance, we'll do our best to get you taken care of. Send us a DM and let us know more about what's going on so we can assist. *ChanneyT"
"@TMobileHelp I bought an iphone and used your services in USA, but now I’m Brazil and I can’t use my SIM! How can I buy the unlock services? | @799455 Hi there. I would like to get this looked at for you.

Can you meet me in the DM's so I can help? >>>  https://t.co/xKtJVNqc2V  <<< *PrakashP"
"@TMobileHelp still waiting for a reply on in app support, been a lousy several days with @115911 | @296954 Oh no! I know how convenient the app is so I definitely want to make sure we get eyes on this! Shoot me a DM. Let's figure this out! https://t.co/NMvRntQYM5 *SarahPearson"
"Bro i got free Netflix shout out @115911 😜😜🤑🤑 | @799456 Ooh, what you gonna binge watch first girl? *ChanneyT"
"@TMobileHelp doesn't! What kind of co keeps person on hold half the nite? I know u were busy bec of promo, recording kept telling me 2 stay on line. When call finally goes thru I get told promo is over. Someone better fix this! | @240703 Hey buddy! I can quickly look into this for you right away, just send me a quick DM and I'll get onto it straight away! *FaisselD"
"@115911 @TMobileHelp zero cust service! Someone finally came on but transferred me again. Almost 3 hrs on phone & I get told promo is over. WASN'T WHEN I CALLED. Gal in Philippines can't do anything now but will call me in am, maybe. I better get promo. #terrible! | @240703 Hi there, buddy! I can understand you want to take advantage of the GREAT promo we have going on right now. Please send me a DM and I will be happy to help. *FaisselD"
"@115911 @TMobileHelp almost 2 hr and 15 min. Would b real nice if someone there gave me an idea of how much longer? C'mon people, a little info please. For all I know all you TMobile people went home an hr ago and r already asleep. A little courtesy would b nice!!! | @240703 Hi there, buddy! I understand how important it is to have service at all times. Please send me a DM and I will be happy to help. *FaisselD"
"Mix hidden fees w/sudn bad med issue & get $2730 @115911,ugh,can't do. @TMobileHelp | @642882 Hi Kellie,

My name is Louise and will be assisting you today,

That sounds like some crazy fees there, I am just going to load up your account and get a look into this for you, 

I will be back with you in a moment. *LouM"
"Mix hidden fees w/sudn bad med issue & get $2730 @115911,ugh,can't do. @TMobileHelp | @642882 Would you like to drop us a DM so that we discuss this further with you? https://t.co/wSb32Hg1Da *LouM"
can’t wait to get paid to get a new phone 📱🙌🏼😅 @115911 | @799866 Ohhh yeaaa 😎 can't wait to get you upgraded! DM us if you have any questions in the meantime! *ElleA
@115911 #givingTwogether today is AWESOME | @219738 Super pumped you're loving it! You're pretty AWESOME too! #T-hanks! *JenniferRivera
"@TMobileHelp mijn abbonement is 2 dagen geleden verlopen. Als ik wil overstappen met nummerbehoud kan ik pas overstappen op 28-12 (+) | @389308 We would love to assist however we are T-Mobile US, you may want to try @121678 *JamiePitcher"
"@115911 hello can i use the Hersheys BOGO candybar coupon at Walmart/ Safeway? | @800039 Hey, Ani! This coupon valid at participating retailer locations that accept mobile coupons. Send us a Dm if you have any additional questions! *ElleA"
"@TMobileHelp does T-Mobile offer a military discount | @689594 Hey there Dimitri! If you can shoot me a DM, I can certainly help with your query! Thanks *PrakashP"
@TMobileHelp is the 8 plus included in the $0 down for all promotion? | @433570 Hey there! New phones are pretty exciting and the iPhone 8 plus is pretty amazing :)  I want to make sure you have all the pricing details. Please send me a DM https://t.co/98fTbXON7k *HeatherPeterson
"@115714   I purchased my phones and plans in September.    Why is my December bill still incorrect after 2 phone calls and 4 trips to your store. | @800167 Hello Shannon! We would like to review this for you. Please, send us a Direct Message. -CL https://t.co/rMApsV8PQY"
"Uh oh @115714 this kid's been sans iPhone for almost a week. It won't restart so I'm thinking a new phone for Christmas 🎄8 or X what say you? 

https://t.co/l5aaRTjaTU | @800168 Hey! We're excited about the newest generation of iPhone. You can check our great deals here: https://t.co/0zzgy1hdHv. Also, you can check upgrade eligibility and offers available for you here: https://t.co/rNX0hvW76P. If you have any questions, don't hesitate to reach out! - RC"
@115911 I wish Me And My Uncle Ali could revive @116602 we been a long time customers and I know it suposted too be all in one but please can we get @116602 but we have 4 lines $150.00 every Month 😔🙏🏽💯 | @800173 Good morning Damien. DM us so that we can see what family plan you all are currently on. We'll look into it for you. *KaeW
@115911 @TMobileHelp @115913 how do I get that added to my plan ? https://t.co/Y6DccGWzGP | @400473 @115913 Let's check out the options for your plan. Send me a DM and we can get started! https://t.co/PbJEgtqanO *JeromyBingham
"Ok, I'm getting really frustrated @115911. I'm trying to sign up for your BOGO deal to get an iPhone but I've been on hold for almost an hour. I'm going to miss out on this deal now, not cool TMO. @115913 can you help me out here??? | @800175 @115913 We'd love to see you get the iPhone BOGO. Shoot me a DM https://t.co/PUCbqyZK4U *RachaelTansey"
"@TMobileHelp
@115911 @115913 How does @115911 charge you for overnight delivery and send it two to three day air. Why did I pay more? Not a good start to our relationship. Disappointed! #stealingmoney | @800176 @115913 We always want you to have the best experience, Ryan. We'd be happy to review your order and shipping with you. Shoot a DM our way. https://t.co/EdLkYIfmTn *MariahDaigle"
"@139703 I had an issue ordering online. Called in and was on hold today for 2.5 hours and spoke with 5 agents who transferred me to another agent. I finally was able to place a new order online while waiting for the 6th. Hung up waiting on hold . Completely unacceptable! | @800177 That is certainly not the experience that we want for you, Andrew. Kindly send a DM my way to chat when you have some time. https://t.co/EdLkYIfmTn *MariahDaigle"
"After more than 4 hours no one at T-Mobile can figure out how to sell me a SIM card and activate a new line of service @115913 @TMobileHelp | @800180 @115913 We absolutely want things to be a breeze for you when you're reaching out for assistance, Jason. Kindly DM me. I'll get you taken care of. https://t.co/EdLkYIfmTn *MariahDaigle"
"@115913 @115911 @TMobileHelp On chat 40 min.  Reps can't answer when on chat. But they're not. 10 year customer Ready to leave. Not valued. Just want my #Money #NeedHelp #CustomerService #T-Mobile #Shame | @800181 @115913 Being such a long time customer means we want you to have the best experience no matter how you choose to reach out. If you send me a DM, I can address any concerns you have and make sure we help you stick with us. https://t.co/plE6XCdHhz *CharlesOpacki"
"@115911 towers in Sterling, IL please? Please? @115913 | @800182 @115913 Looks like service varies in Sterling, IL according to our coverage map https://t.co/h0x0QXlJWe Send me a DM so we can take a closer look https://t.co/PUCbqyZK4U *RachaelTansey"
"@115913 I tried to switch to @115911 today but due to faulty information from multiple sales reps, ended up walking out still tethered to Verizon. Don't suspect you can give me my 1.5 hrs back? #wishfulthinking #closebutnotclose | @800183 @115913 Starting off on the right foot and getting a great experience is critical to fully enjoying your new service. Send me a DM so we can review this together and help you make the switch. https://t.co/plE6XCdHhz *CharlesOpacki"
@115913 why is it cheaper to roam intl and call home ($0.20/m) than to make an intl call from home ($3.00/m). Time for another #uncarrier move? | @800184 @115913 It's vital that you have all the information you need when it comes to communicating outside of the country. You deserve to stay in touch at the best rate possible. DM me and I'll be happy to cover details. https://t.co/plE6XCdHhz *CharlesOpacki
"@115913 I was excited about TMobile until I heard about my parents experience each signing up for the 55+ plan over the holidays. The Tmobile store added services without their consent! I just fixed the issue via CS but this was a terrible experience. #alwayscheckyourbills | @800341 @115913 We always want our customers to have the best experience, including your parents. I see you mention that you've got things all situated, but if you need anything else we are only a DM away. https://t.co/EdLkYIfmTn *MariahDaigle"
@115911 very disappointing to know this situation have happened to me! I’ve been lie to for over a week with your customer service team & all they can do is APOLOGIZE? | @800342 Hello Bellz. We apologize that you experienced anything other than amazing customer service. Allow us to turn that around and assist you here. Send us a DM and let us know what we can do. *KaeW
"Still. Still have not seen 4g anywhere I've gone. Still. It's almost 2018 @sprintcare @115714 | @382396 Let's us look into it. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
Girl why my LTE not working? @115714 | @536392 (2/2) Are you having this issues in one or multiple locations? How long have you been having issues exactly? - WR
Girl why my LTE not working? @115714 | @536392 (1/2) Hi there! Thanks for bringing this to our attention. We would love to look into that for you. - WR
"Thanks... @115911 your website was down all day, so I couldn't buy anything you had on sale for #CyberMonday. Multiple online purchase attempts, called multiple times, was on phone for hours and 2 trips to store like reps said I had to do. 13 hours, empty handed and no help. https://t.co/H5mAjGmso4 | @800508 We apologize about that Adria. In the event that you need assistance we can also assist you here. DM us if you would still like help processing an order. *KaeW"
"@115911 #GivingTWOgether | @800509 Nothing like helping a great cause, or four for that matter! Keep up the good work and #GetThanked with all of your Tuesday Goodies today! *SonjaKett"
"@115913 Your customer service kept me on hold for hours  and screwed me out of money. Google fi here come. | @800511 @115913 This is certainly not the kind of experience you should have had and we want to hear more about it. Let's find a solution today, send me a DM https://t.co/PbJEgtqanO *JeromyBingham"
@TMobileHelp @115911 just left me hanging mid conversation. 🆒 | @433570 I am here to help!  I just sent you a DM and I will meet you back there when you are ready my friend!  Or you can follow this link!  https://t.co/qqiiYhZxdI *SamanthaCassidy
"@TMobileHelp hey, need help with visual voicemail. | @167637 Hey there! T-Force is on the case! Follow this link to send me a DM! https://t.co/vv9JsrbUOZ *AbigailRoach"
"@115911 where can you use the snapple and Hershey coupons? They give no store info. | @800512 Hi Hannah, once you REDEEM it will allow you to select your preferred retailer. *KaeW"
"Sprint really disappoints me every time I talk to them I gotta call everyday for months to get the situation resolved @115714 | @800556 Hello there! Please send us a Direct Message with details of the situation that you are being through, so that we can further assist you -DM"
"@115714 really disappointed that the giant “waive your activation fee online” button was a giant lie 🙄 | @800644 Let us look into it. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
@115911 @TMobileHelp why no Google Wallet? | @425201 We have chosen to work with ISIS and hope to roll that out to everyone very soon as we are currently testing it ^KM
@115911 is great!  #GivingTWOgether | @800804 We love to #GiveBack! #GettingThanked and spreading the #MagentaLove <3 *AmberSellers
@TMobileHelp i cancelled my order for 3 sims before start using it. You refunded my order but i still received a bill . What should i do with it | @788506 Glad you got your refund! Meet us in DM to get things settled: https://t.co/AsNixOq0xa *SekiaSmith
Whatta *censoured* @115911 ? All the time when I open your T-Mobile Tuesday app my music stop playing on my phone. Could you fix it? | @120209 #TForce is here to help with anything and everything. DM us and let's chat. https://t.co/cX9JRYxboR *MelissaStephens
"@115714
Has been going on over the whole weekend. I was down in Soho. Almost couldn't pick up reserved sneakers due lack of service. https://t.co/MOCwBUtLkl | @152121 Hey there! I am a resolution Supervisor here at Sprint and I am willing to work with you on your issue. Were you able to get your issue resolved? If not, please provide your call back number and the best time for us to call you. -Resolution Sup JJ"
"@115714
Has been going on over the whole weekend. I was down in Soho. Almost couldn't pick up reserved sneakers due lack of service. https://t.co/MOCwBUtLkl | @152121 This is not the kind of service we strive to provide. Please send us a Private Message so that we can further assist you. Just click ‘Message’ at the top of our profile. -DD"
"I pick on you a lot, @115714, but I have to give props when they are due. Ellie C knocked the customer experience out of the park last night. It could have easily been a nerve wrecking experience again. It was not. https://t.co/4CDK6aaXdG | @800931 We're glad that our agent made you feel this way. Thank you for taking your time to let us know. Remember we are always here for you if you need any assistance. - LP"
Still no reply @sprintcare | @134203 Rest assure that you will be contacted. Thank you for your patience.
"@115714 has the absolute worst LTE ... @126302 got better LTE service EVERYWHERE & no matter how much u complain or call they never help, fix the LTE, or give u credit for horrible service NEVER get @115714 bad decision on me wit that | @221558 Let's check on that services for you. Please DM us in order to further assist. - EG https://t.co/rMApsV8PQY"
"@sprintcare how is this ok? https://t.co/ohvn2f0Y9I @116447  how is it that you have such an anti-consumer policy and don't care? | @800933 I'm w/Team @116447 & here to help. If you have questions about your Sprint svc, we'd be glad to assist. Pls DM us. https://t.co/smtd6HkG8t"
@sprintcare how can you help me if you don’t respond? | @134203 We apologize for the issues you are experiencing. We will reach out to you today to address your concerns.
@115714 what’s up with your lack of service in Chicago? Second day! #notcool #whatamipayingfor | @800934 Have this happened before? It's affecting only to you or anyone else? - JA
@116447 Señor Claure porfavor no se olvide de sus clientes de Sprint en Puerto Rico. Mi esposa y yo cambiamos de T-Mobile hacen ya 9 años y estabamos sumamente satisfecho con nuestro servicio hasta ahora. #CanYouHearMeNow | @800935 We apologize for the issues you have experienced. DM us your phone number so that Team @116447 may research your concerns.
"@115911 hi i have been a loyal customer for 24 years. I was with Powertel then it became Voicestream then Tmobile. Looks like we would get a break for being such loyal customers. Nope. Oh well, still good service. | @801058 A break? Could you tell us what you mean by that? Send us a DM so we can chat! *ElleA"
@TMobileHelp can we dm? | @801059 Absolutely! We are totally here to help out. Shoot me a dm so we can talk. :) https://t.co/Hch7N8hFAc *ConnieMixson
@TMobileHelp Thanks again for finding my old device and getting it returned. 😀 | @801060 Yay!! I'm happy to hear we took care of this! We always have your back here at T-Force :) *SageMcGowan
@115911 Your most recent update for the Samsung Galaxy S8 is killing my battery! The one before that was excellent. Thanks a lot! | @801061 We can definitely check into this with you. Please DM us. We're happy to help. *GiselleM
@115725 @att @115911 @115714 - It's 2017 and you cant keep cell phones connected in rural areas. Tired of my calls getting disconnected. Figure it out already. 😡 | @801301 Are calls dropping only at one location or more? What is your device showing on the signal bar? -PC
@sprintcare hey can someone call me to go over the details over my bill pretty please | @801302 Can you please send a DM with more details about what's going on? - JA
"Back to broken glass on the #iPhoneX dropped 2” off the ground and the back shattered #ripoff #Appleiphones #sprint #6hrs #thinkingaboutswitchingtoandroid | @801303 Oh man! Sorry to hear that, send us a DM so that we can see what can be done about this situation. - RR"
"It’s been a week @115714..... where’s my phone, bruh? | @272669 Hi there. Did you order a device upgrade or replacement? Did you order your device through a store or online? - JF"
@sprintcare I’m sure I’m not the only customer in 27410 who has complained about the low quality of service here...it’s been over a year and NO improvement! | @801305 Please shoot us a DM. We will be assisting you further. - LP
@sprintcare contacted on what if y’all have shut off our phones 🤔 https://t.co/RGYR8eaM32 | @134203 We apologize for the issues you have experienced. Please provide another number that we can reach out to you or if you can provide your email address we can email you our information for you to reach out to us directly at your convenience.
@TMobileHelp @115911 I see bogo candy as part of #TMobileTuesdays but don't know what to do to redeem please help | @801320 I want to make sure you can redeem! DM for more help! https://t.co/JP7aKumWOa *AlexGreen
@115911 ain’t good for shit. My phone supposed to work and it still not. I’m dropping them soon as I get back to the U.S. | @512001 We definitely want your phone to work for you. Please DM us. We'll check it out with you. *GiselleM
@TMOBILEHELP sure would be nice if T-Mobile Tuesdays app was actually accessible with voiceover for those who are blind and visually impaired.  Step it up!! Any qualified  iOS developer will know how to do this with Xcode. #a11y | @801321 Thank you so much for your feedback! Let's talk! https://t.co/oJwi530Mfi *KiaWashington
"@tmobilehelp Pre-pay receipt has 16 digit PIN number and 16 digit serial number yet when we phone we are invited to enter 16 digit ""voucher"" number. Unhelpful mix-up in terminology at work here ~ | @801322 Thank you for sharing that feedback! #WeWontStop improving for our magenta family! *AmberSellers"
@115911 thanks for kicking off giving Tuesday so nicely! #GivingTWOgether | @486746 Spread the #magenta Love <3  https://t.co/AoIxFXbK8A *JenniferRogers
@115911 the new version of the Tuesday app is much more restrictive and it's hard to find where you can play to win stuff? Why were these changes made? A five min countdown timer feels stressful and not needed! | @440929 Thanks for your feedback Mike. We made changes based off customer feedback. *KaeW
"@115913 I pay $278.86 per mo. for 5 lines & 5 iphone 7plus' on the Sprint 6gb 50%off promo. I have 5 months left to pay on my phones & have 2 cracked screens. My offer expires in January & the bill will go up to $418.00 per month. Can Tmobile buyout my Sprint & save me money? | @801323 @115913 Hey! I'd love to see you make the switch, Tony! Check out our Carrier Freedom program here: https://t.co/eHNZ49126v Send us a DM , if you have additional questions. *AlissaFast"
"@TMobileHelp 
#GivingTWOgether | @801324 Thank you for donating your #THANKing! #WeWontStop *AmberSellers"
@TMobileHelp @115911 I’m trying to get unlimited data. Do I really have to do auto pay to get this feature? I have multiple lines in my account that pay separately. | @280808 We want for you to have all of the details that you need! DM us to go over things. https://t.co/lOqKyE0PXQ *ReillyLeritz
@115911 lied to me this morning | @288980 About what? Transparent communication is always our priority. DM us and let's talk. *JamieK
"@115911 really 3 bars and can't even load T-Mobile Tuesday https://t.co/v8g2c8Iwlt | @801576 Yikes! That shouldn't be happening, let's dive in and get the fix! Meet me in DM https://t.co/BXDdporH4e *JenniferRivera"
"@115913 John, don't need free gifts. Just need good (not even great) customer service, that is fair. Where and when can we get that? | @230597 @115913 Hello! Great customer service is always expected and I'd love to work with you to turn this around. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 y’all got me fucked up, i got time today | @534576 What happened to make you feel this way? DM us, we're here for you. *JoanO"
"@TMobileHelp Really nervous and dissapointed I cant get my phones back on with my kid going on a field trip today with no way of contacting us. over 118$. Thought arrangement was 2 weeks, turns out it was only 7 days. got sorries and i feel pain, long time customer, no help | @801577 That service is vital, especially when you've got kiddos! Send me a DM and I'd be happy to get to the bottom of this for you! https://t.co/8Ra5p7pOl6 *KealeighBradford"
"@115911 I joined TMobile on 11/3. Added 4 lines and then was told I could not do the pixel 2 rebate. That's the reason I joined. I tried to call customer service and got no where.   I'm a new customer. Really!?! | @801578 Nathan, we appreciate you bringing this to our attention. Please DM us. We're happy to help. *GiselleM"
@115911 #GivingTWOgether | @801579 Thanks for sharing your #THANKing <3 #WeWontStop *AmberSellers
@115714 really playing with my Money. | @801703 Hi there! Thanks for stopping by. What seems to be the issue you are having? Send us a DM to further assist you . - JM
@sprintcare I was told by someone in retention that the unltd plan I was switched to includes 10gb of pers hotspot &that he also added free Hulu access bc of my 11+ yr tenure w/Sprint. I have the Hulu but no pers hotspot. I need this feature. Please help! | @801704 I can take a look into that for you if you can send me a phone number in direct message I'm going to send you a secure link to fill out so I can access the account to check if the hotspot is there.
"@115714 is sure unique in the fact that they've nuked my online account twice now. I just want to pay my bill, but now I get to waste on hour getting it fixed again | @135139 There are some other options you can use to pay your bill, click the following link https://t.co/hOoO4jnnjT, for more information. If is s there anything you might need our help with, Please send us a Direct Message, so that we can further assist you. -PC"
It's been since August and i still dont have the magic box i was promised. Sick of being lied to. @116447 @sprintcare @115714 | @801707 Please allow us a few moments to review your concerns.
"@115714 not so sure the Harmon Kardin Onyx speaker is worth $300-$400, charged for hours and had maybe 15 minutes of power unplugged ..sucks | @551445 This sounds wrong. We advise you take your device to a nearby Sprint store to have it reviewed by one of our technicians. To locate nearby Sprint stores, please use: https://t.co/X1DpDgk1EU . - JF"
I need @115714 to stop messing with my life 🤦🏾‍♀️ | @801708 Oh no! What is going on? -JM
You about to lose a customer @115714 #disgusted #unfair #Verizon #TMobile #AT&T | @801709 What makes you want to leave the Sprint family? What seems to be the issue? -ND
@sprintcare I was supposed to receive a return kit and it never arrived. | @777278 We apologize for the delay. We will resend the return kit. Please allow  2-5 business days to receive it.
@115911 the T-Mobile Tuesday today is awesome. Everyone should be doing this. #GivingTWOgether https://t.co/9BpL1z84rU | @801842 Thank you for your participation today Francis!! We really appreciate you!! :D <3 *CodyH
"Now if there's an emergency, I can make a phonecall!  #Hopefully. Since @115911 is trash and I have ZERO service in the middle of #BOSTON! | @801843 Ouch! In the case of an emergency the last thing we want you worrying about is your phone! Send us a DM with your area so we can have a look! *ElleA"
@115911 Equifax caused a lot of people problems. T mobile was Not real understanding. Always getting someone from Phillipines or Honduras. They never heard if Equifax. Pitiful. https://t.co/jrhxDsez33 | @526896 What can we assist with? We're always here to answer any questions you have! Send us a DM to get started. *ElleA
"I’m not even sure which customer service is worse @117735 or @TMobileHelp 🤦🏽‍♀️ | @801845 We strive for top notch customer service and #WeWontStop, send me a DM https://t.co/9IUH5Nit1g and I'll turn your experience around! #StellarSellers *AmberSellers"
I've never had so much of a headache until I switched to @115911 in September.. | @657498 Thank you for reaching out! I am super excited that you got me today! Please send me a DM so we can chat :) https://t.co/b1rv6Im6uc *HolliePace
@TMobileHelp how do I take advantage of the Netflix thingy? | @801846 Thanks for donating your #THANKing <3 Send me a DM https://t.co/9IUH5Nit1g and I'll get you the #NetflixOnUSDeets 💪 *AmberSellers
"@115911 my LTE isn’t working ☹️ | @801847 Hi Evelyn. Let us know where you are in a DM so that we can look into this. We'll get to the bottom of this right away, as we know you need amazing service. *KaeW"
"Hey @TMobileHelp , need your assistance on the same issue from Saturday. | @331719 I'll meet you in DM. *FeliciaPorter"
"@115911  @TMobileHelp 

Glad to be part of helping team who support feeding america | @801851 So glad that we could partner up here today Mac! :) Don't forget that #TForce is here for anything you need 24/7! :) We've got your back! *WarrenCamp"
"@TMobileHelp #GIVINGTWOGETHER boys and girls club | @801852 Thanks for the shout out, Amy! That’s a great cause! <3 https://t.co/eiqro2hcq1 *KyleSaragosa"
@115911 #GivingTWOgether | @323110 Awesome! Thank you for being the best part of T-Mobile! :) *RoseAdams
"Just selected @224456 for my T-Mobile Tuesday Donation, thank you @115911 for being so caring and giving. #GivingTWOgether | @743573 Thank you so much for being the best part of T-Mobile :) *KiaWashington"
@115911 #GivingTWOgether with every tweet with this hashtag T-Mobile donates $2 . Help T-Mobile donate to one of four organizations. https://t.co/MCHreSV2vp | @574245 Thank you so much for all you do. :) *KiaWashington
"Why is 3G speeds faster than LTE? @115714 @sprintcare why do y’all show me full bars and my internet still slow? | @802101 We'd gladly look into it. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
Just got my bank claim in . It’s over https://t.co/rsvr8ssdBk | @510632 Not what we like to hear. Please shoot us a quick DM with details and I’ll jump on it. - LP
How does the @115940 bundle work on a family plan @115714? Does only one phone get it? | @802104 The Hulu promotion is only one account for Sprint account. -JM
Lol my phone company don’t let you access conference calling @115714 @ATT @115725 @115911 @119943 what y’all got for me | @802105 Hey there! Please shoot us a DM. - LP
Lol my phone company don’t let you access conference calling @115714 @ATT @115725 @115911 @119943 what y’all got for me | @802105 Thanks for the DM. How many lines you are looking for? - LP
"@sprintcare is there an outage in the Springfield Ohio area? Not receiving calls | @802106 Thank you so much for reaching out to us, please send us a DM to further assist you. -JM"
"Got a new iPhone and still have 2 bars what’s up @115714 | @802107 Let us look into it. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@115714 so I go in to your store to make a simple return and get with 3 different hidden charges that show up 2 weeks later | @802108 Hello, we are sorry for what occurred. What did you return?"
"I’ve been with @sprintcare @115714 for about 5 years now & due to a POOR CUSTOMER SERVICE I’m about to switch. Makes no sense I’ve been dealing with the exact same issues since April and no one seems to be able to help | @802109 Oh that's 7 months, no wonder your ready to leave us.  We value you as a Sprint customer, we don't want to loose you we want to resolve this for you.  Please send us a direct message so we can get more information in a secure message and get this resolved for you."
@115714 @sprintcare When ur customer of 16yrs is READY TO WALK-speaks volumes. agents r CLUELESS-unhelpful. Disgusted #canuhearmenowNOT #sprintsvcfail #leavingsprint | @136460 Thanks for stopping by. What seems to be  the issue you are having? Send us a DM to further assist. - JM
@sprintcare worst customer service! | @198638 we hate to hear you feel this way how can we help you today?
"Dear @115714, I love spending my time talking to your customer service reps to fix an error on your side. #SaidNoOneEver | @802110 I will gladly help you, please send a private message to begin. -CP"
"@115913 what's wrong with Tmobile? 12+ year customer with 4 lines, and I need to add $60 a month to my plan just to get a phone deal? | @802134 @115913 Hey! Getting a new phone is always an exciting thing! Let's check out all of your options. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"Hey @TMobileHelp, I'm having a bit of a problem with shipping, please answer my query so I can get the service I paid for #latelatedeliver | @802135 Hey Mohamed! I'm hear for you and would love to get you all the details you need! I'll meet you back in DM. *HillaryTurner"
@115911 I hate you. | @802136 Ouch! Such strong words! What has you feeling this way? DM us so we can get this turned around! *ElleA
"@115911 I only created twitter to let you know your customer service is disgusting. I was over charged and i called you like 40 times and still dont get it resolved. I seriously hate this. | @802138 Hey there. This is definitely not what we like to hear. I understand how important it is to have a consistent bill. We want to help out however we can, so please send us a DM and we will chat more. *ErikS"
"@TMobileHelp service lately has been HORRIBLE😡😡😡😡 | @802140 Our phones keep our life in order, so having that reliable service is #majorkey! Let's check this out, send us a DM! https://t.co/vv9JsrbUOZ *AbigailRoach"
That was nice of @115911 to tweet back. Let's see if this service issue gets addressed. 👀👀 | @801843 I can use my #MagentaRazzleDazzle and get this fixed for sure!  Meet me here and lets get to work https://t.co/qqiiYhZxdI *SamanthaCassidy
"@TMobileHelp y’all suck horrible service | @157330 Let's turn that around, Chris! Go ahead and DM me =) https://t.co/50uQFIz4rj *JusticeSerai"
"@115911 I was told multiple times on a recorded line that my account would be refunded and you are not honoring your word. | @802143 We're here for you! Could you send us more info on the refund in DM so we can have a look, Stephanie? *ElleA"
"@TMobileHelp question how can an existing client get a deal when he wants to upgrade 2 📞, when all deals are for new clients or requires adding a line, I already have 3 don’t need a new one! | @802144 We're always ready to get you the best deal possible! Send me a DM and we can check out what's available for ya! :) https://t.co/8Ra5p7pOl6 *KealeighBradford"
@115913 all they had to do was replace my phone. I will not pay for a problem I didn't create. The phone charger port was weak when I received it and now its broken. Get this. 30 day warranty. Yes u guessed it. Relationship and trust lost | @802141 @115913 Hello! This is not the experience we want for you and would love to continue working with you in DM. We've got your messages and will be replying shortly. Thank you. *AlissaFast
"Hey @sprintcare, many problems going on in the North #LA and #Ventura County areas with making/receiving calls. Anything @115714 customers should know about?

Cc: twitter dot com followers with #Sprint | @802150 Hello there! We do apologize for the situation. Please, send us a DM to further assist you. - RU https://t.co/rMApsV8PQY"
@TMobileHelp what stores are participating in the BOGO snapple and candy today from the t-mobile Tuesday app? | @802426 Just need to hit that redeem button and it will pull up locations near you! If you have any more question you can DM https://t.co/UjLZ4Px65q *MakLarson
"@115911 @TMobileHelp  what do you consider ""shortly""? Waiting almost 24 hours for a return phone call is not shortly. #unacceptable #horriblecustomerservice | @802427 Oh wow!  That's definitely NOT the T-Mobile way of doing things at all!  We value our customers and make every effort to be there for them too!  Shoot me a DM and let's talk more about what's going on.  I'm here to lend a listening ear and resolve your concerns:) *KimWilliams"
No carrier cares more about people than @115911. Today is #GivingTWOgether for #TMobileTuesdays. Thanks guys! May you inspire even more people to give this holiday season. | @802429 I love #GivingTuesday! We give customers goodies AND we give them a chance to give to a worthy cause too! I just sent mine too! Thanks for joining in the spirit of giving today! :) *TreBrewbaker
"@115913 pretty bummed.  Just moved and have terrible service here, but @115911 has no buyout for phones.  I have $1400 in equipment that doesn't work. Wish you had a clause for people like me. | @480647 @115913 Hi Jack! We'd love to check out your service in your new location. Send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"Ugh will my pixel 2 rebate from @115911 process already? I want to use my note 8 on the line! | @797262 Hmmm, DM us to take a look a how that rebate's coming, Erin. *JoanO"
@115911 the worst T Mobile store ever 6431-B George Ave NW Washington Dc. Every time I go to make a payment  it takes 25 to 30 mins they are slow as can be | @802430 You can always make a payment online! Send us a DM Gilbert! We want you to be able to pay your bill conveniently! *ElleA
@TMobileHelp @115911 Great offers for #TMobileTuesdays today! Really appreciate it! 💯👍 | @802431 You are so welcome! What is your favorite one this week? How about favorite of all time? #OnlyTheBestForOurCustomers *TreBrewbaker
"@119943 it's almost like you want to lose customers lol, you get rid of plan choices and new getting rid of rewards program, and still no wifi calling... @126302 and @115911 must be loving this | @134036 Hey! I would love the opportunity to help you. Please meet me in DM. *GeorginaRueda"
"@115911 WTF, you deny my @1647 #BOGO promotion and now ""due to a high volume of calls"" I have to call later? not even a call back feature? @115913 - can you get on this, please? | @802433 @115913 Hey! We're here for you and would love to help. Send me a DM so we can get this sorted out for you. https://t.co/3sF8qpf2nx *AlissaFast"
@115911 Your #TMobileTuesdays app never works. This is the third week I’ve opened it and it’s unresponsive. | @802434 Oh no! We certainly want you to take advantage of these SWEET deals! Send us a DM so we can get you fixed up! *ElleA
@TMobileHelp can I geta follow back | @122255 Consider yourself followed! :D #MagentaFamily Send us a DM if you have questions or concerns! :D *AbigailRoach
"@TMobileHelp - I guess that I'll ride this ship until I can no longer.  Long time customer with TMobile (15 yrs+, circa Voicestream)...misled by reps on otp upgrades...no resolution...thanks so much... | @802435 Michele, we'd like to get the details and work on this concern with you. As a long time customer you deserve nothing but the BEST! Please send me a DM https://t.co/9IUH5Nit1g to get started. Thank you! *AmberSellers"
"@115913 @TMobileHelp We've signed up for 55+. Now we are getting paper bills and AutoPay. Why? I thought that I took care of this last month. | @802436 @115913 Hey! It's important to have your account set up just how you requested. Let's sort this out together. Send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@AsurionCares @sprintcare @115714  Someone please explain to me how Asurion can increase our deductibles, increase our monthly cost & still be able to send us a refurbished device if we file a claim? #WhatInTheTrumpIsGoingOn 🧐 | @165265 Please call Asurion Team at 1-800-584-3666 and they can assist you better regarding the replacement cost of the device through insurance. - LP"
"@115714 4 hrs of my time wasted and still no resolution. #uneedbettercustomerservice | @802544 This sounds concerning. What is going? Let us know what you need assistance with, to give you a hand. - JF"
@115714 Customer service took a nosedive when they started outsourcing their customer service. You can’t hardly have a conversation with these people...it sucks. The only time you can talk to someone you can understand is if you threaten to cancel your service. | @502176 Is there an issue that needs to be resolved? Please DM us to further assist -Maria Q
One of your authorized dealers is driving me nuts. And CS/Corp stores have been no help. @115714 | @802545 What seems to be the situation? Please provide us with more details. -PC
"@sprintcare I just switched to Sprint from Verizon.  Prior to switching, I was told over the phone that I could bring my own phone/phones over from Verizon and get free unlimited for a year plus get access to Hulu free for one year.  Apparently not true...thanks for lying to me! | @802547 Hello Nathan, did you not get the 1yr free service or both?"
"Teach your employees some respect @115714 because over at the store in Kissimmee, Florida; it seems like Ronald has a bit of a problem 👎🏾 | @802548 Thanks for reaching us. Please send us a DM in order to further assist you. - JM"
"hey @115714 who do i talk to about a horrible in store experience? | @261532 I'm sorry that you had a horrible experience in one of our stores. You can send me a private message to begin, I can report this for you. -CP"
@115714 @sprintcare your customer service is crap. Keep being put on hold. NO ONE will fix the issue. Pure crap on service. No response. | @802549 This is concerning to us! Please DM us with a description of the issue to further assist -Maria Q
"@115714 how is it that I’m only getting one bar of LTE service in my apartment close to downtown Detroit. I’m so sick of this. What am I paying for?????? | @488353 Have you power off and back on the device? Please send us a Direct Message, so that we can further assist you. -PC"
"Well #sprint,after 15 years,my ass is out,I'm sick of receiving delayed voice mails a day late,especially when they're important, FUCK YOU!!!!!!! | @802550 We wouldn't like to see you leave. When i did you start having this issues? Have you power off and back on your device? Have any recent updates been made to the device? -PC"
"@115911 Is tethering with the ONE Plus plan usually this slow (4G)? I have full signal but struggling to download while connected... https://t.co/clL6K251Pl | @624850 Let's take a look at that, Frost. DM us, we're here to help. *JoanO"
"@TMobileHelp Reception and mobile internet were close to non-existent yesterday for me, today it's back and better than ever, I wanted to say thanks since I'm not sure if you guys get that much! | @397120 We are happy to hear that you are enjoying all of our hard work, we are growing our network at an EPIC speed! #WeWontStop If you need assistance at all, DM me, I got your back!  https://t.co/x0QlmC72Qi You can stay tuned to our growth here: https://t.co/07AkY3ZfFt *EricaCardwell"
"@TMobileHelp For T-Mobile Tuesday candy and drink offers, how long does it takes to receive the text messages? | @155810 I'd love to make sure you #GetThanked! 🎁 Please DM me here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann"
"#Walmart #FamilyMobile @115911 @Walmart #Scam 
Do not buy this service. Especially if you’re from out of the country. It’s a scam. Been on hold for 35:47 mins. 😤 https://t.co/NbDATMxnf9 | @802721 Hi Addie. We definitely want to get you the help you need as quickly as we can. Send us a DM and we can chat. *ErikS"
"Sad that all new phone deals are for new service. Been a loyal @115911 customer 12 yrs @115913 | @802722 @115913 We truly appreciate your loyalty and want to make sure you get the best deal available to you. If you DM us, I'll be glad to help you look into getting a new phone right away. https://t.co/plE6XCdHhz *CharlesOpacki"
In Between Here AND There: #TMobileTuesdays Is The Worse @115913 I Purchased A New Phone On 11/21/2017 It Went Dead A Few Hours Later & #TMbolie Herb Said It Wasn't His Fault I Was Sold A Defective Phone.. I Spoke To 3 Reps In My DM & They Accomplished NOTHING.. #MyBillisPAID | @758597 @115913 Hey! That's not the experience I want for you at all and would love to work with you to sort this out. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"The worst Treatment you will ever get in life in USA in T-Mobile . 
The Manager Told me I know it is my employee mistake but he is fired , therefore T-Mobile company is not responsible , I have 22 lines and a business account @115911 @115725 @att | @802723 If we make a mistake we're never too big to make it right! Send us a DM with details so we can have a look! *ElleA"
"I'm upset w/ @115911 customer support I want to talk directly with @115913 I need to talk w/ him because this is ridiculous! I can't get any help whatsoever! I love the company but @ the moment I don't like the support that I am receiving, If I can get a DM that'll be great! | @225720 @115913 Getting the assistance that you need is at the top of our list. You've come to the right place and we'll make sure you're fully taken care of. Just send a DM my way so we can get started and get you the support you need. https://t.co/plE6XCdHhz *CharlesOpacki"
"Hey @TMobileHelp, I tried to redeem my Vudu rental credit from T-mobile Tuesday app and got this message. What gives? https://t.co/FWQFIrSkOJ | @802724 I dont want anything standing in the way of you #GettingThanked this week!  Meet me here and lets get to work!  https://t.co/qqiiYhZxdI *SamanthaCassidy"
@115911 makes no sense that we are buying for Xmas but they give you 20 days from the date you receive the watch to return or exchange. Buying on Black Fri or Cyber Mon means you have to give the gift before Xmas. 7 people later & no resolution! RIDICULOUS! | @802725 HI Tony. You have the option to purchase it after these dates. *KaeW
@TMobileHelp do your help people on https://t.co/JdXii0qcYv talk to multiple people at once or do I have a dedicated rep once they start the conversation with me? | @220584 I'd love to go over this with you. Follow this link. https://t.co/PTcXoerhEH *FeliciaPorter
"Well I have no damn phone. My SIM decided not to work. Apparently to @115911 they say it’s my phone. But my step dads SIM reads in my phone. Tell me how that works. Word to the wise don’t go to the oxford pa store they are horrible | @221396 Hmmm that's strange! We certainly don't want you to be phone-less, so let's get you fixed up! Send us a DM so we can assist! *ElleA"
"@115911 my service has been in and out all day!!! WHY HAS MY SERVICE BEEN IN AND OUT ALL DAY?!?!? 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡 | @802726 Hey, Erin! We only want optimum #4GLTE data for you at ALL times! Send us a DM, and we'll analyze the area! *KellenF"
Hate when @115911 tell you one thing to get you as a costumer then you get your bill and airs something totally different.... @115913 #shouldhaveneverswiched | @802727 @115913 Hey! It's important to have an accurate bill as you were expecting. I'd love to work with you to sort this out. Please send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
I remember when @115913 started the @115911 Uncarrier movement and it was about simplifying wireless for customers. Unfortunately their billing is so fragmented from all the one-off promotions that they can't even agree how a change would impact me. I guess it's Recarrier. | @802728 @115913 Hi! We've got your DM and will be replying to it shortly. I appreciate you reaching out. *AlissaFast
@TMobileHelp where can we redeem the bogo Hershey’s and Snapple for tmo Tuesday? | @802729 Yummy right?! I can't wait to get mine when I get off! Click redeem from the T-Mobile Tuesday app in order to see the list of available retailers! :D #GetThanked https://t.co/vv9JsrbUOZ *AbigailRoach
@115714 got me fuck up 🤷🏾‍♀️ | @302391 Oh no! What is going on? -JM
"@115714 thanks so much for 4 hrs of my time wasted, still no resolution. Been a customer for over 10 yrs! #uneedbettercustomerservice | @803041 Hey there! What's going on? What seems to be the issue? Send me a DM! -ND"
"@115714 y’all the worst phone company in the world. | @803042 Hey, what's causing you to feel this way? We'd like to help. -LC"
"@sprintcare your chat agents are not informative on products, services or plans. How can you satisfy your customers like this. I know when my lease is done I’m gone. | @471027 We wouldn't like to see you leave. Is there any information you might want to get regarding any of products or services? We'll be glad to answer any questions for you. -PC"
"@115714 trying to retrieve my password and the site keeps telling me my zip code/SSN combo is bad. Ive moved 3 times this year, i need more chances to get it right before you keep locking me out | @803043 Apologize for the inconveniences. Please try introducing the ZIP code that comes in your bill. -PC"
Ugggghhhh! My advice to anyone who still has #Sprint is DUMP THEM ASAP! I waited 3 or 4 years too long. They suck. | @391340 Hey there! What's going on? Are you a Sprint customer? Please let us know to assist. - EG
"why did my mom get the iphone 8+ for cheaper than i got my iphone 7+ a month ago @115714 | @803045 We completely understand your concern, how much do you mom pay monthly? -JM"
.@115911 ur service is extra shitty today | @803068 Ouch! We don't want your service that way ever! DM us what's happening so we can get this turned around! *ElleA
@115911 it’s almost 2018. Why is EDGE still what I’m getting in a high rise in a major city? https://t.co/XTYTj1UNUJ | @731935 Oh no! You're right and we can do better than this! What city are you in currently? Send us a DM so we can check it out! *ElleA
"@115913 
8 yrs
2 lines 
T-Mobile admittedly wronged.
What do I get?
$50.00 credit.
#Tmosenceofhumor | @230597 @115913 We're here to make sure we turn this experience around for you in any way we can. If you have any further questions, just send us a DM back and we'll continue to assist right away. *CharlesOpacki"
"@115911 #GivingTWOgether is great but what’s going on with the internet outage across the US? | @803070 Lets look into this Johnathan, send a DM our way! *MelJ"
"@115911 the Vudu code today is not working for me. Is anyone else having issues? | @803071 Oh no, Howard. We'll make sure you #GetThanked. DM us, we're here to help. *JoanO"
"@115913 Hey John, i was scammed at one of your T-Mobile stores in Los Angeles. I was supposably given a deal where I got free accessories for Black Friday, only to find out it’s on my EIP. Let’s talk? Here’s my email: __email__ | @803072 @115913 Making sure that you're getting the right information in our stores is a must. I want to make sure you're only being charged for what you should be. Just send me a DM and we'll straighten this situation out for you. https://t.co/plE6XCdHhz *CharlesOpacki"
"@115913 Please extend the IPhone 8 Buy One Get One Deal! I called in to retail stores near me and customer care. No one could help, I was a day late! | @803073 @115913 We always want you to have the opportunity to get new devices whenever you need them. If you'd like us to go over other options with you, just send a DM my way and we'll work out a solution together. https://t.co/plE6XCdHhz *CharlesOpacki"
@115911 what happens when I finish paying my iphone off ? @TMobileHelp | @803074 Hey! I'd love to help you! My name is Rose. DM me! :) https://t.co/LNUbmWfmEy *RoseAdams
"Hey @115911 When I'm talking to support, please have the call back request cancelled so I'm not getting called constantly by you (and  have messages left). | @803075 Hi Julie! If you need to have this done send us a DM. *KaeW"
@TMobileHelp can someone explain to me why my device says it's not eligible to unlock in the app | @803076 Hey there!  I know how important it is to be able to use your device the way you would like! Can you follow this link https://t.co/Zrm6IKeKxU and shoot me a DM? *VictoriaPollard
"Although this is definitely amusing, probably not the right move for @TMobileHelp to label @268005 like this when they are calling about my new account. https://t.co/OYbK2R2bxE | @803387 Let's get this figured out! DM me and I'll get right to work :) https://t.co/ajg0boXCWT *TanyaFalandysz"
Soo.  @TMobileHelp @115913  has a 4 hour call limit before it disconnects a call? | @392486 @115913 Hey! That's correct. It's done to ensure your device doesn't stay connected to a call made in error for a large amount of time. *AlissaFast
"@115911 help me ughhh | @803389 Hey, there! What's going on? *KellenF"
The @115911 store in White Oak is the worst. | @658058 Uh oh! I'm sorry to hear that you had a bad experience in our store! I would love to get some more details about that! I see that we were speaking in DMs earlier! I will shoot you a quick message there now! See you there! *ChrisTarbox
"Just bought an #LGV30 from @115911 and was charged a $20 (plus tax!) Upgrade Support Charge!!! I don't need any support. Hey @115913 and @TMobileHelp that's not right.  Let's get that charge reversed now! | @803392 @115913 Hi David! We'd love to check out all of your options. Please send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 needs to stop playing. Why is my internet always so spotty when I have an unlimited data plan? Do I need to speak Creole? | @671654 Blazing speeds is certainly what the UnCarrier is all about, Steph. I use my data from sun up to sun down so, I know how it feels to rely on it. We're going to dive in on this concern with you. Send us a DM so we can assist. *KeithM"
"#TMobile Can Turn My Cell Phone Off, I Want My $189 Back. You Can Have Your 3 Free Months.  I'll Do Without A Cellphone For The Time Being. Tired Of Your DM's I Got The Run Around. @115911 @115913 @TMobileHelp  @135517                     

 Thanks 😘#HolySpirit🙌 | @758597 @115913 We want to get this turned around for you - I see your DM and am replying now to get you completely taken care of. https://t.co/93XwcSKFIy *RayButler"
"@TMobileHelp My phone bill 1000 and it’s locked I️ new to know what I️ need to do to get it back on I’m on a line with my sister | @803394 Being able to use your phone is so important, and we're here to help make that happen! DM us and we'll look at options with you. https://t.co/lOqKyE0PXQ *ReillyLeritz"
Bruh I pay damn near $150 a month on one line with @115714 im over it bouta switch to somebody else I swear | @803482 we hate to hear you wanting to leave the sprint family. Is there something I can help you with today?
"What’s the point of me getting a new phone when y’all service still slow 😒 @115714 | @803485 Let us look into it. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
Getting ticked - for some reason my tweet notifications from @206401 are not showing up on my phone today.  Get it together @115714 Give us better cellular coverage in downtown #Cleveland !!! | @658391 This seems odd. Are you having issues with other apps not receiving notifications or is this only happening with twitter? When did this begin to happen? - JF
"@115714 @sprintcare @124218 I have never been so dissatisfied with anything more then I am with your services & your inability to live up to the promotions that you fail to honor. I honestly don't know how you keep customers with this practice. | @803486 Hi Rita, please send us a DM, so e can further assist you. - LP"
"@sprintcare it's taken me 25 minutes to tweet you this on your crappy network in lake worth, fl. Why am I paying over $300 a month for this service? | @803488 Let's check on that services for you. Please DM us in order to further assist. - EG https://t.co/rMApsV8PQY"
"@115714 can I have a new phone ? | @803489 Hi there. To verify if you are eligible for an upgrade and a new device, please visit https://t.co/KDKMy1BbDn and login with your username. Here you will also find all the offers available for said new devices. - JF"
"Yo @115714 you need to get it together man. My phone has been losing cellular data connection or “searching” at least 3 times a day. #tmobile ?? | @803490 We want to help. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@115714 @sprintcare  you have poor service in the Princeton, NJ area. And by poor I mean none. | @803491 (2/2) What seems to be the issue? What issues are you currently having? - WR"
"@115714 @sprintcare  you have poor service in the Princeton, NJ area. And by poor I mean none. | @803491 (1/2) Hi there! Thanks for bringing this to our attention. We would love to look into that for you. - WR"
@115714 you have the most shitty service i ever experienced | @803492 What type of issues are you experiencing? Since when are you experiencing service issues? We'd like to help. -LC
"Yet again @115714 @sprintcare my name changed 1.5 years ago still not done. Moved 4 months ago still not fixed,. Mailed 1 phone 2 wrong  address, told them NO & gave my new one AGAIN & now find out THREE WEEKS LATER the second phone was sent 2 the wrong address as well. SO DONE | @680058 We are reviewing your account and we will contact you shortly."
@115714 worst customer service I have ever had to deal with in my life. When I signed up for sprint I was 100% mis-lead about paying off my previous carrier..... also I have been over charged twice so far on my autobill pay!!!!! | @803493 Allow us to take a closer look and get this resolved for you! Please DM us -Maria Q
"@115714 Marcel u seem to hv made it right. Waiting for ur call on 11/28/17. Thanks for ur clear explanation, recognizing the error and correcting the issue. I went thru 3 ppl b4 this was hopefully ""solved."" | @544369 Hey Milini, hope you're doing great! I'll be calling you within the next few minutes ;) -MP"
"I feel like #Sprint hates me. 

Maybe I deserve consistent slow LTE. Thanks Sprint, you only give me a low amount of first world problems. 

I miss #TMobile </3 they sucked too, but not as bad as Sprint. | @803494 This sounds concerning. How long have you been experiencing slow speeds on your device? Does this happen in specific locations? Do you notice this indoors or outdoors? - JF"
.@115990 you all are pathetic I have been with you all 10 years and have been with uber 3 with a discount now you are forcing me back to #Sprint | @176582 Hey there! We'd love to see you as part of our family. Please check our great offers in this link: https://t.co/dwtDgGbWzU . - EG
"Very #disappointed again by the services of @116297 @115817 and @115911 - We keep paying and yet no one delivers.... #complaint #technews #tmobile #asurion #ups - Thanks for nothing! | @221395 Hi Athan, DM us and tell us what's going on. We'll make sure you get what you're expecting. *JoanO"
"@TMobileHelp @115911 I'm in Norwalk, CT and haven't had service in hours. Help! I saw on Down Detector that there is an outage, any update on when it'll be fixed? | @803724 Oh no! DM me and let's look into this ASAP! https://t.co/86MicZnF9C *WarrenCamp"
@TMobileHelp came through for me ✊🤘 | @792214 We will leave the #MagentaLights On if you need us again my friend :)  Take care and enjoy the rest of your day! *KimWilliams
".@115913 Note 4, Note 5, S7 Edge, S8+, and now Note 8. 100% of my Jumps have had an issue caused by T-Mobile to where I am unable to even leave the store with the phone. Why can't this be fixed by your staff? | @803725 @115913 Being able to get a new phone should always be an amazing feeling and should go as smoothly as possible. Send us a DM so I can look into this and we can find a solution for you right away. https://t.co/plE6XCdHhz *CharlesOpacki"
"Where can I redeem my BOGO Snapple and Hershey chocolate? @TMobileHelp | @166890 Hey there, Shayaan! I see your DM, and I'll get back with you there right now so we can get you set up with those awesome BOGO deals. :) *JasonBurr"
@TMobileHelp I have a question maybe someone can help me with about an upgrade? | @158880 You have come to the right place. I want to make sure we can get all of your questions answered and get you the info you need! Shoot me a DM to chat! https://t.co/QN1g4bqJOC *JessicaNeedham
"So I’m in Mexico @115911 you guys slowed down my internet to preistoric Times! | @803726 Gotta keep you connected while traveling, Jonathan! Send us  DM and we can take a look at this with you! *ErikS"
Perhaps if I call @115911 an @116297 pochan nvfm to get shit done you’ve to stoop to their level Customer Care my ass | @152912 We're here to help in any way that we can! Please DM us so we can go over things together and look at your options. https://t.co/lOqKyE0PXQ *ReillyLeritz
@115911 your customer service and problem solving skills suck | @633783 Ouch! Customer service is a priority to us and we don't want you feeling this way! Send us a DM so we can get this turned around! *ElleA
"@TMobileHelp your phone system is RIDICULOUS. I had an outstanding balance after cancelling. Couldn't login to mytmobile, and when I paid over the phone, I had no time to write down the confirmation number, and couldn't get to a representative for a copy of the bill bc # invalid! | @689286 You're still family! Let's get this taken care of, send me a DM https://t.co/9IUH5Nit1g and I'll help out! *AmberSellers"
"I switched to @115911 because i thought the service would be better,price would be better. Then i heard good things about 
@10568  So that a plus to being a customer. And every Tuesday since then we have been really disappointed. What happen? I hope 2018 is better. | @803727 Disappointed, Erika? Oh no! Why is that? We would expect things to be a lot smoother for you and we're delighted to assist. Send us a DM so we can assist. *KeithM"
"Why is it that @115911 never solves my issue - just gives apologies for failing? Seriously, no two people give the same answer, but you can be CERTAIN both answers are wrong. So, @117735 what can you do for me since @TMobileHelp can’t? @115913 | @800180 @115913 We certainly don't want to see you go and I'm confident we can find a solution. I see your DM and I'll be responding in just a moment, let's get this fixed. Meet me there https://t.co/PbJEgtqanO *JeromyBingham"
"Hello @sprintcare - what’s up with suddenly terrible service over downtown #OKC the last couple days? | @804030 What type of issues are you experiencing at this moment in this location? Are you having issues making calls, sending texts or surfing the web? - JF"
"@sprintcare When is Sprint able to help a +15 year customer in Hurricane Maria relief. My brother in PR cannot pay a bill from a service he could not receive. #hurricanemaria #prstrong | @804031 Hey! We'll be more than glad to assist him with this. Please, let him know to contact us through our Social Media platforms so we can further investigate into his situation. Thanks for letting us know. -AF"
"@sprintcare and just got hung up on for the 3rd time. Verizon is looking good w my 5 lines. | @804032 A port out of any number requires account authentication, if you would prefer we can get you to the fraud dept. for them to investigate?"
WARNING #DONOT USE @sprintcare @115714 I have been #overcharges for over 5Y I have #canel #poorservice | @629812 This is concerning to read. Please send us a DM with additional details about your bill to give you a hand and verify what is going on with your account. - JF
"@115714  month after month of incorrect billing, hours on the phone trying to resolve, empty promises only to repeat the next month.   Bye Sprint. | @804034 Hey! We'd like to take a look into this. Please, DM us to get started. - GS https://t.co/rMApsV8PQY"
@115714 if I could ever actually get on your horrible website I'm sure I'd be able to actually pay my dang bill. Always takes 30 minutes for it even to half load the page on my phone. Hmm. | @804035 Hi there. Please send us a DM in order to further assist you. - JM
"@sprintcare need help! Phone # was stolen and ported to AT&T. I did not authorize this and now hit w a $400 fee. I talked to 15 reps in 5 days. | @804032 Oh my goodness, may we get you to a secure link to further assist you?"
"@115714 y’all unlimited plan mid ..... where the gas ? | @804036 Thank you so much for reaching out to us, what can we do for you? -JM"
Shoutout to @sprintcare for such good customer service. Y’all are the best | @804037 Thank you Rando for the great shout out. We appreciate your loyalty to sprint!!
Ironically @115714 mobile website is garbage. You would think getting that together would be a priority. | @804038 Hey there! Are you getting any error message? - LP
Fuck you!!!! You have the worst costumer service just like your fuckin service!! Piece of shit ass service @115714 fuck you!!!! | @804039 Is there anything we can help you with? What type of issues are you currently having with service? Please provide us with more details for better assistance. -PC
"@TMobileHelp why is it only some of your customers are receiving free panda express bowls along with this week's free promotion? I have no such offer | @532017 I'm glad to hear you're interested in this offer. Not everyone will get this specific offer each week, keep checking back. Check out the other amazing deals we have to offer you today. https://t.co/vFlxW8eRD7 *RyanCulpepper"
@115911 could you guys fix your iOS app so it doesn’t stop audio playback when I launch it? TIA | @212056 We want for your phone to work to it's full potential! Shoot us a DM and we'll look through things with you. https://t.co/lOqKyE0PXQ *ReillyLeritz
@TMobileHelp where is my panda express for #TMobileTuesdays this week? | @804072 Hey there! Its #TMobileTuesday! Shoot me a DM https://t.co/oJwi530Mfi *KiaWashington
"@115913 how come store employees are allowed to change/modify accounts...not once, but twice?
Same guy changed my plan once without approval (i USED to have the 4 lines for 100...not anymore), and now again adding JUMP! to lines I did not request??? | @804074 @115913 Hey! That's not the experience I want for you or any customer. Let's work together to get to the bottom of what happened. Please send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@117196 @115714 @120330 @134046 I need help and boost mobile not trying to help read my other posts for more informations. @4583 @17711 @120844 @TMobileHelp @136084 @136912 they work against people, not for people to have good service.suck more money from us. | @804075 Hey Aby! Come over to the magenta side! Let us show you how the #UNcarrier does it the right way. DM me and I can give you all the details on how to make transition. 🙂 https://t.co/wnPk0Kpe5r *BrittanyJones"
"@TMobileHelp I can't access my account after months of trying but there is no person to speak too on the phone.  Frustrated | @804076 I'd love to turn this experience around for you, please DM me here: https://t.co/9IUH5Nit1g and we'll get started! Thanks! *AmberSellers"
"@115911 would you not use Vudu for TMobile Tuesday, can never watch the movie I click rent on it never shows on my watchlist. Fandango is much better | @804077 Should be an easy process, Kevin! Send us a DM, and we'll assist! *KellenF"
@115911 Did the software update you initiated on my phone use up the last of my high speed data plan? Or is that usage off the books? | @804078 Let's check it out! DM us. We're happy to help. *GiselleM
Package Installer crashes when ANY app's storage permission modified. Permission will be changed when restated. @125607 @tmobilehelp | @239165 I'll meet you in DM. *FeliciaPorter
"@TMobileHelp question: how do I go about redeeming the bogos today? I’m a little confused. | @804406 Hey Aaron, glad to see you're interested in our BOGO deals. Send us a DM so we can go over your redemption options, would need to look at your account details to make sure we're doing the right ones! T-Force has got your back! *Erica Ramos"
"I have been a @115911 customer since Omni Point, VoiceStream years! I have never been so disappointed at customer service (three levels.) I never call and today was sad to get negative feedback where is honor code? There is not incentive for loyalty @115913 happy to talk | @217642 @115913 Hi Juan! I'm here for you and would love to work with you toward a solution. Send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@115913 terrible customer service and we were lied to in the store about the military discount! | @804408 @115913 Hey! Would love to look into what happened and check out all of your options. Send me a DM, so we can get started. https://t.co/3sF8qpf2nx *AlissaFast"
@117196 @sprintcare @111362 @111361 @17711 @115911 @134046 @120330 https://t.co/DMCmWLJNxK | @804075 We would love to look into you coming to the #UnCarrier! Shoot us a DM and let's chat! 😄 https://t.co/cX9JRYxboR *MelissaStephens
"C’mon @115911. Tell me that “I’m sorry there doesn’t seem to be a way to disable” the annoying voicemail text message transcripts I keep getting because, it’s “a part of my rate plan”.  Isn’t the best you’ve got! | @804410 Hey there. Can we get some more details on this? Send us a DM if you would like for us to look into this with you *ErikS"
@115913  Is it possible to send you a DM about my account and T Mobile service? | @804411 @115913 Hey! We've got your DM and will be replying to it shortly. Thank you for reaching out to us! *AlissaFast
@115911 International data is a big joke. in India and  I can use data up to 2G speed. able send text WhatsApp messages. Very disappointed | @693856 Hey there. We're happy to do what we can to keep you connected abroad. Send us a DM and we can chat. *ErikS
"@sprintcare
I have an unlimited data plan yet my phone is behaving like my data is being throttled. I asked Sprint help if a cell tower went down in my neighborhood. He said ""no."" My LG V20 is less than a year old.
@115714 data coverage is getting worse? | @804549 When did you begin to experience these issues with your network speeds? Is this happening in specifically in this location? - JF"
"Que fatal esta la señal de @115714 por Dios arreglen ya las antemas del área de Ceiba y Fajardo, PR | @566452 Entendemos cuan frustrante puede ser esto. Te garantizamos que hacemos todo lo posible por volver a la normalidad. - JM"
"@115714 has idiots for customer service. I’ve talked to at least 5 different people & none of them can give me the correct info. They need to get their act together. Such mixed messages. | @356123 I'm sorry that you've been disappointed, What can I look into for you? -CP"
"W @115714 10yrs w insurance! #GalaxyNote8 paid up #poweringDown randomly! Replaced 2x in Sept! Had2ship out from store &given old temp ph! New replacemnt powering down! @sprintcare offered credits, they didn't apply! Disconnected instead w fraud charges! #Trumpeons #metroPCS ? | @804550 Hey! I'll be happy to take a closer look into it and verify what happened. Can you please DM me? Follow us in Twitter @sprintcare ;) -MP"
"@sprintcare Is there some sort of outage in Tacoma, WA? Service is really spotty today | @464783 Hey! Let us help you out! Please send us your nearest cross street and ZIP code to review the coverage in the area. -R.S. https://t.co/rMApsV8PQY"
"@115714 I have been a loyal customer of yours for years, but you're not doing enough to keep our loyalty and we're seriously switching because we'll be losing all our loyalty credits in your efforts to win over new customers. | @804551 Good afternoon! This isn't the type of feedback we want to see, we'd hate to lose you as a valued Sprint customer and we'd love to help get this resolved! Send us a DM so we can assist. -CD"
"@115714 is the worst damn company with the worst customer service like I think u hire any fucking body | @246951 Hello, we're sorry you feel that way. We would like to turn this around. If you have questions in reference to your account please send us a DM with your contact information."
"@115714 I give up on you guys. No one can have any faith in a network that just doesn’t “Work For Me” Ever. Don’t ask me to speak to someone about the issue, we’ve done it all. Just release us. Your network is dangerous in an emergency. #sprint | @136459 We are eager to look into this matter. Please DM us so we can work on this with you. -LC https://t.co/rMApsV8PQY"
"Am I the only person who needs to call @115714 every single month because they love to scam me and escalate my bill every month and they’re reps are constantly telling me how I’m right?! And they don’t know what happened?! Every month for 18 months now. Bye sprint✌🏼 | @804552 Good afternoon! This isn't the type of feedback we want to see. Customer service is our main priority, what seems to be going on? -CD"
"After all these years #Sprint is still a shitty az Co with horrible customer service. | @804553 we hate to hear you feel that away about sprint, How can we help you today with your services?"
"@sprintcare Is there an outage in Portland, Ore? I have not had LTE for 24 hours now. Wifi is not always available to me. Rebooted phone and turned airplane mode on/off. Nothing has worked. | @798472 Apologize for the inconveniences. Please send us a Direct Message, so that we can further assist you. -PC"
"I spent 3 hours on the phone with @115714 yesterday trying to upgrade a line only to be told when the note7 recall happened sprint never took the agreement off my account so no upgrade till they fix it.. STILL NOT FIXED! | @804554 Hey there! Please send us a DM, so that we can further assist. - LP"
I can’t wait to get rid of this shitty service @115714 | @804555 Hey! What's going with the services? Please send us a DM in order to further assist. - EG https://t.co/rMApsV8PQY
"@TMobileHelp do i have to change my sim card to change my phone number? | @804783 Hi, great question! My name is Matt and I would love to be your #MagentaHero today! Please meet me in the DM, so I can save the day! https://t.co/Mrhe7LI6A5 *MattRoyo"
@TMobileHelp DM please | @336168 Oh no! Let's check this out! DM me and let's look into this closer!https://t.co/86MicZnF9C *WarrenCamp
"@10568 Had problems trying to get the movie of my choice. Vudou wanted a credit card information (no way). I just want to redeem my @10568 gift. I did what the directions from the app said. @TMobileHelp, what can I do? | @380075 Jose! I'd love to get you all the details you need. Send a DM my way and I'm on it! https://t.co/senzStoecA *HillaryTurner"
"@TMobileHelp Can you help me with checking a Galaxy S8+ device IMEI to validate it's clear for activation? | @804784 Hey there Eric, we definitely can help you out. You can send us a DM so we can jump right on it or you can also check this link: https://t.co/MJi1X1z8I1 to verify on our site then send us a DM if you have any other questions to get it activated! We've got your back! *Erica Ramos"
@115913  Could I speak with you  or someone in charge about my account? | @804411 @115913 Hi Todd! We're here for you and have you DM. We'll be replying ASAP. Thank you! *AlissaFast
"After weeks of back and forth, my @115911 woes seem to be at an end! i CAN MAKE CALLS FROM INSIDE MY HOUSE!!! | @119654 I'm glad to see we could get you back up and running, my friend! Enjoy your device and your service! <3 *JoslynLajoie"
great cause for @115911 #GivingTWOgether u guys r awesome | @394091 Aw shucks Sonny! :) Hope that you have an amazing rest of your #GivingTuesday! :) *WarrenCamp
Thanks @115911 for #GivingTWOgether | @182259 We sincerely appreciate you using #GivingTWOgether and are very happy for the best time of year! 👍😄💗 *PatrickUllmann
"@TMobileHelp I'm in Amman Jordan... Got message ""not covered in Simple Choice Plan""... Is that right? Do I have options? Thx | @804785 We have the best international rates around! Meet us in DM for help: https://t.co/AsNixOq0xa *SekiaSmith"
@115913 someone said reach out to you that u would not tolerate bad customer service. Discovered That was a lie.#maury | @802141 @115913 Hey! That's not the experience we want for you at all and we've got your DM and will be replying shortly. Thank you! *AlissaFast
Thank u all from @115911 @TMobileHelp !!!!!!!! Ur amazing ❤️ | @799455 We're happy to have you on #Magenta <3 ! *SekiaSmith
"@sprintcare Any idea when service will be back to normal?  Its been awful all day.  Louisville, KY | @805065 Hey! Let us help you out! Please send us your nearest cross street and the ZIP code to review the coverage in the area. -R.S. https://t.co/rMApsV8PQY"
@115714 is literally 🗑🚮 | @805066 Hey! Hope you’re doing well today. How can we help? - AP
Fuck @115714 and their “targeted” promotions. Target dez nuts 🖕🏼. | @805067 That's not the feedback we'd like to receive. What's making you feel this way about us? - AP
#Warning check your #sprint @115714 #bills #overcharges #noservice #noquality #worst #overseas… https://t.co/cfOfk0tntm | @805068 This is not the kind of feedback we like to hear from our customers. Please send us a Direct Message so we can further assist. -AG
"@115714 been a couple days and still no resolution. Cant believe I wasted my time and trusted Sprint to do their job right. Lost time, money, gas, data and more trying to fix this situation and STILL nothing. Over a month working on it. smh | @704360 Hey. Thanks for stopping by. Send us a DM in order to further assist you. - JM"
Fix your towers @115714 | @805069 Hi there! Let's check on that service for you. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F.
@125241 la señal en Toa Alta está malísima el día de hoy 😞 | @715139 Saludos! Puede darnos mas detalles acerca de la situacion? Que inconvenientes esta experiemntando con sus servicios? Envienos un mensaje directo para una mejor asistencia. - LM
@115714 @sprintcare hey. See this? Receipt for a phone I returned to you over a month ago. Feel free to stop sending bills. And tell your collection lackeys the same. https://t.co/AsSTr5mIjd | @805070 We'd like to take a closer look into this for you. Please send us a DM to further assist you. - JM
"@TMobileHelp 
Hi, I bought 2 note 8 last Friday and I received two empty boxes. I am really frustrated about it because I don't have the phones and T-mobile is already charging me for both phones that I never got!! Please help | @805081 Whoa! That is not good at all and very bizarre, Alex! You've certainly come to the right place, though! T-Force has your back! I see your DM and I am replying now. Meet you there! *DanLawrence"
"@115911 @TMobileHelp 
What Stores are honoring the digital coupon for today's T-Mobile Tuesdays? I don't have time to run around town to see who accepts it or not 😮

Thx! | @629029 I want to make sure you can take advantage of all of our T-Mobile Tuesdays gifts. Shoot me a DM to take a closer look! https://t.co/QN1g4bqJOC *JessicaNeedham"
"Can I take back my statement on how much I liked @115911 and replace it with how much I dislike them?!? Because I am way beyond done with them! | @234329 Hey, Leandra! What's going on? DM, us. We're here to assist! *KellenF"
"@115913 @115911 why would you change the redemption process on the Panda Express? Tried to do it like 1st 1 order online but now have a 5 minute counter wasting it bc I can't get there in 5 minutes. | @805082 @115913 Hey! Those free bowls are pretty cool and we'd love to check out your options. Send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
@115911 whats going on in union square in SF? | @784272 What's happening? Send us a details so we can check it out! *ElleA
Thanks @115911 for my free @239217 #TMobileTuesday https://t.co/OidRVquDUI | @326775 Woohoo! 👍😄💗 We are so happy that you #GotThanked! 🎁 *PatrickUllmann
"I love @115911 . Always blessing me with that LTE and almost a megabit per second. I be living back in the past because of them ☺️ https://t.co/5j4n6fEVlS | @805085 Hey, Tana! We want you to have blazing fast speed, at ALL times! DM, us. We'll assess the issue! *KellenF"
@115913 your customer service horrible! | @156424 @115913 Hi Brad! That's not the experience I want for you at all. Great customer service is required. We've got your DM and will be replying ASAP. Thank you! *AlissaFast
"yo @115911 i need my Apple Watch now, it’s been 3 weeks | @805086 Hey, Monica! I totally understand the importance of having an Apple Watch! Send us a DM, so we can assist! *KellenF"
"In additon to the problems I've had with this piece of shit since I got it, My screen is slowely separating from the phone on its own. And I've had a lifeproof case since I got it. Again fuck you @115911 | @805088 I know it's no fun when your phone isn't working right, especially if it's literally falling apart! DM us here so we can help out and discuss your options. *BlakeT"
@115913 My girlfriend has Verizon but our 12 year old daughter wants an iPhone from Santa do you have a deal for us to switch? | @784461 @115913 Hey! I'd love to see you make the switch! Check out our #GetOutofTheRed program here: https://t.co/D6OSuU463B DM us if you have additional questions. *AlissaFast
@115911 is there something up with the giving app today? Keep on getting errors when I try to choose a charity | @805378 Hmm that's odd! We definitely want you to be able to give to one of your favorite charities so let's figure this out! DM us here so we can get it working for ya. *BlakeT
"Thank you @115911 and @239217 for the free bowl! Orange chicken heaven! | @365974 My favorite too! 😋 Enjoy lunch on us, Stephanie! #GetThanked 🥡 *BrittanyJones"
"Can’t have a quality workout in the gym because I pay for Apple Music and my service is shit, thanks @TMobileHelp...no I will not DM you idiots and go through the same bullshit with your incompetent staff. | @165232 Ouch! Those are some strong feelings! If you change your mind, we are here for you 24/7! https://t.co/zXrDYDCnIa *Bridget Wren"
@AppleSupport @TMobileHelp why do I get my message late.? People have text me since morning and I barely getting my text message. Also my phone doesn’t ring sometimes and I get miss calls. Help please also is my network or my device problem. I have a new 8 Plus. | @805379 Your brand new iPhone 8 Plus should definitely notify you as soon as you get a text or call and at the time they were originally sent! Send me over a DM with your location and I can get down to the bottom of this ASAP! https://t.co/wnPk0Kpe5r *BrittanyJones
"@115911  Your website is awful. I’m trying to give you money here. Why does it have to be so difficult to use? | @805380 We're here for you and would love to help, Espi! DM us here and we'll take care of anything you need. *BlakeT"
"Done @115911 #GivingTWOgether https://t.co/GkzhsphdgH | @805381 Awesome, thank you so much for doing that! Hope you're having an excellent #TMobileTuesday :) *TanyaFalandysz"
@115913 my moms iPhone 6s cracked and I have the iPhone 7 is there any deals? I wanted to give her mine and get a new one any advice? | @805382 @115913 Hey! Check out our holiday deals here: https://t.co/p6mO5INt1p and DM us if you have additional questions. *AlissaFast
@115714 your in store appointment system only works if your customer service people are working. | @805481 Hi. Are you having issues setting up an appointment? - GS
#sprint cheats customers by changing due dates to make them late to charge fees. #ripoff #boycott #boycottsprint @115714 | @253883 Hey there! Your statement is a real concern to us. Did this happen to you? -MM
"@115714 why are you guys over charging me for my phone bill? It literally just reached $309!!! Can you guys do something or I’m gonna sue!! | @805482 Hey, we can look at your account. Please send us a DM with your contact information."
"I thought @115911 was supposed to be better then @115714. So far nope. Horrible service! 5 dropped calls today alone. Always losing service. #wtf | @775787 We want to make sure you have the best service possible, Scott. DM us, we'll make sure you're connected. *JoanO"
"@TMobileHelp My line is on a business account. I know I can use that line as the 1st line for a family plan, but what if I just want to get service for an Apple Watch? | @805661 https://t.co/BVna4Qt4At *ErinMadigan"
"@TMobileHelp My line is on a business account. I know I can use that line as the 1st line for a family plan, but what if I just want to get service for an Apple Watch? | @805661 Hey Bradlee, thank you reaching out to T-Force today! I would love to go over some options for the amazing Apple Watch with you! Can you send me a DM and I will get you taken care of? *ErinMadigan"
"Fuck @115911 y'all the worst business in the world | @805662 Woah, what's going on to make you feel this way? I know we can turn this around, DM us. *JoanO"
@115911 I am unhappier than ever. Because I ordered my phone through the mail I'd have to pay another huge down AGAIN to get the replacement in store. The phone you sent me had a manufacturing defect. Three hours later I have to use my old phone again. THANKS. #NOT | @805663 Hey Genevieve. Let's make sure that you can get a device that is working perfectly. Send us a DM and we can look into this with you. *ErikS
"@115911 y’all need better coverage in Las Vegas. Good grief my data speeds were slow while I was visiting. | @805664 Always trying to improve our coverage, Richard. Next time you see any slow downs, just shoot us a DM and we can check it out with you *ErikS"
"Hey @115913, my wife spent 5 hours on the phone today with T mobile and assurance because I was charged $700 for a phone that I returned and had insurance on. Still no resolution. Can you help? | @805665 @115913 Hey! I'm here for you and would love to work with you to get to the bottom of this. That fee is pretty high and I'd love to sort this out. Send me a DM so I can get started. https://t.co/3sF8qpf2nx *AlissaFast"
"was on the phone with @115714 customer care and the lady just asked me to take the battery out of my iPhone ?????? 
??????????????????? Lmfao | @805910 Hey there! Is there anything we can help you with? - LP"
"@115714 @sprintcare I’ve been trying for two weeks to get help from customer service to make int’l calls but they can’t figure it out. First they tell me $5 a month, then $10, and now someone said they can put me on the $15 plan and that will fix it.  #customerservicefail | @805911 It's best to talk to our international services dept. about this. Have you called them?"
"@sprintcare closed an account two months ago. Confirmed with rep. Just rec’d bill for Dec and showing auto payment taken in Nov?!? @115714 | @380816 No problem. Are you available to take a call presently? If so, please confirm your callback number. CB"
"@sprintcare make my life so difficult,  I need to speak , witth a real person about my account | @319762 Hey there! Please send me a DM, so that we can further assist you. - LP"
@115714 is the fuckin worse i swear to god they played the shit out me | @166079 That's definitely not the feedback we'd like to receive. Let's work together to get this fixed. Please let us know details about your case so we can assist. - AP
"@115714 please fix the service in 14223 zip code 😭🙄 | @805912 Apologize for the inconveniences. Please send us a Direct Message, so that we can further assist you. -PC"
@sprintcare what’s the customer support number for magic box issues ? My magic box is not working for last 2 days | @129670 Please send us a DM with additional details to the issue you are experiencing to assist you with this situation. - JF
"If you looking at transferring to @115714, DONT. I regret it. Shoulda stayed with AT&T. | @805913 Hello how can I assist you what is going on with your service. -FR"
"Getting ready to leave @115911 after the terrible experience I’m having | @805965 We want you to have the best experience with us, Abby. Send us a DM and let us know what happened. We're here for you. *RickK"
"That moment when you try get help THROUGH the @115911 app chat option and it never works. it seems @115911 has the worst service. 😤 | @554463 We're here to help with anything you need, Josie. DM us, what's going on? *JoanO"
"@TMobileHelp If my bill is due on the 19th each month, what day will the new bill be posted? | @260498 Hello Todd!  Knowing when your bill is coming out is an important part of managing your services!  Shoot me a DM and I will get to the bottom of this with you.  https://t.co/HxATIJF0QV *KevinGray"
I’ve spent the last three hours on the phone with @115911 @TMobileHelp costumer service to transfer my phone number from one account (1/4) | @805966 Oh no!  I'm truly sorry you've had to spend hours on the phone working on getting your number transferred.  The last thing we want to do is waste your time!  Please click https://t.co/IvLqMUwEUf to DM me so we can chat about this more.  I've got you!! 👊🏼💪🏼 *Frank Maez
It's great to see a CEO tweet - but do you respond to cust sat issues as well? 10 year customer with BIG complaint ( which basically boils down to Canada roaming and Tmobile employee rudeness)  @115913 | @805967 @115913 I am here for you and I want to chat about your concern so I can provide a resolution. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
"I want to upgrade my note 5 to a note 8 but it's way too expensive. @115911 help a girl out?!? | @805968 Well, we've always got upgrade options, Morgan. Let's check yours! Send us a DM so we can assist. *KeithM"
@115911 your service is so suck ass everywhere it’s driving me crazy🤬 | @805969 Having strong connection is important to me. Let's take a closer look to see what's happening in your area. Send us a DM! *RickK
"@115913 I have $796.20 in overage fees for one month. Why can't @115911 retractive a stateside plan to bring the charge down to $15. @ATT did a similar courtesy for me a few times during my ten years with them. I joined your plan because I believed you didn't do this | @805971 @115913 Hi John! It's important to have a manageable bill and I'd love to check out all of your options. Please send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"Ugh no service whatsoever at work due to upgrades says @115911 #zeroservice #whatislife #cries | @805972 Having strong connection is important to me, Tiffani. Let's take a closer look to see what's happening there. Send us a DM! *RickK"
@115911 You have become the worst service provider ever. AT&T and Sprint may have made smart moves not to associate with you. Your customer service suck balls. | @805973 We want you to have the best experience with us. Send us a DM and let us know what happened. We're here for you. *RickK
"@115911 Yo, your TMobile Tuesday app hasn't been working for non customers for several weeks now.  What gives? | @805975 Hey there! We want you to #GetThanked Send us a DM, and we'd be happy to assist! *KellenF"
"@115911 Help please is the Apple 8 BOGO still on? | @539211 Thanks for the DM, I just wrote ya back! :) Talk to you soon! :) *TreBrewbaker"
@115911 panda Express code crashed while I was in line to check out. Five minutes was not over yet | @806331 Oh no! I want to make sure we get you hooked-up with that free grub! Send me a DM & we'll get this checked out ASAP! *AlexKimbrell https://t.co/GefRnVHVqu
@115911 @TMobileHelp help I thought I can order the Panda Express online and now my clock is ticking | @130485 Yikes! I would love to help with this! Check my profile and shoot us a quick DM! https://t.co/Uq4oBtMatw *ChrisTarbox
@115911 @115913   T-Mobile does not care at all about its customers and customer loyalty. | @804411 @115913 We're all about our customers and want to see them all well taken care of I shot you a DM and look forward to your reply. https://t.co/93XwcSKFIy *RayButler
"@115913 hey, quick question, is there a list of stores for customers to redeem the #TMobileTuesdays bogo. I've got people telling me they're getting turned away. | @806333 @115913 You can check out https://t.co/hQIHLYxibg for the stores in your area and connect with them as we do not have a list at this time. *AshleyNelson"
"@115911 I really like the service in my area but I don't like how much its costing me. I thought the cost of service would be economical but I see its not. | @806334 We can definitely find a way to optimize your savings, Maciie. Send us a DM! We got you. *RickK"
Cannot communicate if you’re in fact a communications company? @115911 needs to hire people who can proficiently communicate with costumers | @805966 I couldn't agree more!  I'm here for you all you have to do is click here https://t.co/IvLqMUwEUf to meet me in DM.  I'll be standing by with my #MagentaCape on!! *Frank Maez
"Had the weirdest experience with @115911 trying to start new service. My order got canceled with no explanation and when I called to find out why their answer was ""We have no idea. We've never seen this happen before."" 😬 | @806335 Let's get to the bottom of this asap, Jeremy. Send us a DM! We're here for you. *RickK"
@115911 Why do I have to fill in my phone number EVERY week to access the T-Mobile Tuesday app? #GivingTWOgether | @806336 Great question. Have you tried uninstall/reinstalling? Send us a DM and we can take a look at this for you. *JPL
Hey @TMobileHelp I can give you an exact address if you need...this is just sad https://t.co/lvcV88qVqV | @806337 Thanks for reaching out to us here about your data! Please DM so I can have a closer look with you.  https://t.co/I6eWC2B8S0 *JohnWard
"@TMobileHelp I've had T-Mobile for less than a month and I'm ready to quit over the amount of SMS spam you send me. *SEVEN* different return addresses so far, and I've opted out wherever I've seen that as an option but it never ends. How do I REALLY opt out? | @123346 We want all messages you are supposed to get to come to you! Send us a DM and let's see what is happening. :) https://t.co/dPHUAru2pc *MikeVance"
"So @115911 
I need to get this situation fixed and the last 3 stores all told me different things so I might just end up leaving you guys.... | @806338 Let's take a closer look into this and provide you accurate information, Brandon. Send us a DM of the situation. We're here for you. *RickK"
@116447 I've been on the phone w/customer service for 2.5 hours transferred around. All I wanted to was bring attention to a fraudulently added line to my account. Total failure in Customer Care process. Client since 2001(323-270-9498) | @806496 Let Team @116447 look into this for you. We want to get this issue resolved.
@116447 I've been on the phone w/customer service for 2.5 hours transferred around. All I wanted to was bring attention to a fraudulently added line to my account. Total failure in Customer Care process. Client since 2001(323-270-9498) | @806496 We have receipt of your concerns and they have been escalated up to an executive analyst who will call you today.
"I can't wait for the galaxy S9 to come out so I can leave @115714 ! | @806497 Hi there! Why you want to leave us? Please, send us a DM with more details on what makes you feel this way. - CE"
"disgraceful. You can't even speak to a supervisor even after you are told one will call you back.....they don't call it has been since 10 am I am still waiting 6 hrs later. SHAME ON YOU SPRINT!!! https://t.co/TuveJvc0Za | @803486 Remember that you can reopen the chat you had with us via our secure platform, please just scroll back to our previous message and click the link again. -S M"
"disgraceful. You can't even speak to a supervisor even after you are told one will call you back.....they don't call it has been since 10 am I am still waiting 6 hrs later. SHAME ON YOU SPRINT!!! https://t.co/TuveJvc0Za | @803486 This is not the type of feedback we like to see posted. Please send us a Direct Message, so that we can further assist you. -S M"
@116447 @115714 I have a business account and would like help regarding my contract could u please great back to me I would like to discuss it | @121555 Team @116447 is dedicated to resolving and working your issue. We will reach out to you momentarily to address your account concerns.
"It’s pretty pathetic when you have five bars of full LTE plus and your download speed is only 0.8 mbps. Thanks, @115714. | @806498 When did you begin to notice this issue? Are you experiencing these speeds in specific locations? - JF"
"Of course @115714 @sprintcare would try to screw me after I returned that iPhone to them within my 14-day trial period. Even though I returned it in near pristine condition, they still want me to pay for it! No way! Glad I left them and went back to @119511! cc: @111711 | @129095 Hello. We would like to review this concern. Please, DM us to start. - GS https://t.co/rMApsV8PQY"
"Again I had to call @115911 about my ""free"" line from March, and am told I'm SOL. Guess I have to make another complaint with the @118156 I'm getting sick and tired of having to do this EVERY month, except for Sept when it worked correctly #brokenrecord | @704499 Hey Joey. We absolutely want you to get you squared away. Send us a DM and we'll look into this with you and figure it out. *ErikS"
@TMobileHelp  I don’t think the T-Mobile Tuesday deal won’t work for 7-elevens in Oklahoma 🤦🏾‍♀️ | @806719 Hey Drea! It's a bummer to hear that your local retailers are not participating nearby. No worries because you can still rent a free movie in the meantime with VUDU or check back weekly for other great T-Mobile Tuesday offers! *BrittanyJones
"We can probably extrapolate by looking at how crappy and intermittent my @115911 data service has become https://t.co/tRjVblABjm | @806720 Hey Matt. If you're having issues, we definitely want to take a look and see what's going on. Send us a DM and we'll check it out with you *ErikS"
"@TMobileHelp Why can I not access my bill? Web site shows ""No Data"". Mobile app just spins and spins. Trying to access bill ending Nov. 4. Haven been trying since Friday. Please help. | @806721 Oh no! That's not cool! I would love to help with this! Could you send us a DM? *TylerBrown"
@TMobileHelp see dm Need to replace signal booster | @183896 Thanks for reaching out! I just responded to your DM so we can finish up there! :) *EmmanuelLopez
@115913 I have a question about my account | @195293 @115913 I want to help with your account. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
"@TMobileHelp What would happen to my Simple Choice 10G plan if I took advantage of BOGO LG V30? | @423021 I see that you sent us a DM, I’ll make sure to go over all the details with you there. Thanks! *HiginioAguirre"
@TMobileHelp I've had nothing but trouble since I signed up 4 T-Mobile. Apparently I'm right on the cusp of the good service area n my town. Even purchased a new ph that was suppose 2 b better 4 my area & got a signal booster which didn't help. No ph service in my house at all. | @806723 Oh no! That's not cool at all! I would love to look into this with you! Could you send us a DM? *TylerBrown
@TMobileHelp WHAT is going on with my service? https://t.co/xxCwtWO8qq | @175534 Woah! Let's get this figured out! DM me and I'll get right to work :) https://t.co/ajg0boXCWT *TanyaFalandysz
@115911 https://t.co/w7pQgKXgf7 | @806724 Having strong connection is important to me. Let's take a closer look to see what's happening. Send us a DM. *RickK
"@115714 Do you have an email for help @sprintcare?  Time to get something in writing since the story keeps changing agent to agent.  #help #CustomerService | @806995 Hey there! What's going on? Please, let us know a bit about the issue you're currently facing. We're here for your old friend. - FS"
@116447 I've been waiting since yesterday for @sprintcare to call me. This is ridiculous... | @796211 We regret to hear about your dissatisfaction.  Team @116447 will reach out to you shortly to address your account concerns.
I need a new service provider. My time with @115714 has come to an end! I am so over them! Who do y’all recommend? #11yearsOfWastedLoyalty | @806997 Offering assistance and taking customer offline. - FS
"I need a new service provider. My time with @115714 has come to an end! I am so over them! Who do y’all recommend? #11yearsOfWastedLoyalty | @806997 Hey there! What's up? Shoot us a DM with more details of what's exactly going on, so that we can further assist you in a better way. - FS"
BOO @115714! You keep billing a woman with #alzheimers despite her family trying to #cancel her account to the tune of over $1000. #Shame! Your rules aren't more important than people! | @806999 This is concerning to us. We'd like to take a look into this for you. Please send us a Direct Message to further assist you. -AG https://t.co/rMApsV8PQY
@195107 I've been on the phone for 2.5 hours transferred from one department to another trying to resolve a fraudulent line that was added to my account unknown to me with additional cost.This is unacceptable. Failure in customer service structure. Client since 2001 | @806496 @195107 This is not the feedback we like to hear & we would like to assist. Please Send us a DM with your contact info & we will reach out.
@sprintcare I keep getting this page when I try to register for hulu… https://t.co/dtYlumtawF | @807000 Hi there! We want to help. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F.
I swear this only happens to me. Tried getting my BOGO chocolate and of course my coupon wouldn’t work😩😔  @TMobileHelp | @807015 I love chocolate as much as the next person especially when its FREE. Please send us a DM and we can work together! *MoniqueB
@TMobileHelp since I did the update my Polaris office is messed up. I try to open email attachments & it brings up old attachments. I use all the time.. Help pls! | @807016 Oh no! Lets see what we can do about the attachments! Please send us a DM and we can work together! *MoniqueB
@TMobileHelp since I did the update my Polaris office is messed up. I try to open email attachments & it brings up old attachments. I use all the time.. Help pls! | @807016 You are in the correct hands. I do specialize in technical support helping out the online team today. By chance what kind of phone are you using? *MoniqueB
@115913 very disappointing visit to one of your stores today.   I wanted to switch my service from Verizon but your staff was not very accommodating or helpful.  Sorry. https://t.co/hFG5GZHYqI | @807017 @115913 your experience should be fantastic and I want to hear more about this. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
"@115911 I mean, it would be nice to be told you have to redeem right in front of the cashier. 5 minute countdown in a long line. | @807018 Hey Efrain. If you're having issues with your redeem code, we're happy to make sure you get hooked up today. Send us a DM and we'll see what we can do *ErikS"
"@115911 #GivingTWOgether | @413642 We're all about giving back, and we appreciate your part in this #TMobileTuesdays donation! 🐶 *ReillyLeritz"
Finally @115911 Tuesdays is halfway decent again. | @778017 Only one way we #Thank our customers. Don’t hesitate to reach out to us if you have any questions or concerns. *HiginioAguirre
@TMobileHelp Any idea why THIS would happen just outside of Chicago? Not really acceptable here... https://t.co/lrIl7sFzxV | @807019 We'd love to make sure you are #MagentaConnected! Please DM us here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann
"@115911 Where is your cell signal good? I️ live in NYC and I️ can’t tell you how many times my service is nonexistent. It’s a major metropolis. Why don’t I️ have service? | @807233 Hey Lilian. Our service looks pretty good in NYC (https://t.co/7Ki780C2ND), so let's see what's going on. DM us & we'll check it out *ErikS"
".@115911 @TMobileHelp signal strength has got worse and worse in this area. Was 4 bars, last week has dropped to 1 or 2 bars. | @385630 Sheesh! Send me a DM with your address and I can take a look at what's going on in your area. https://t.co/wnPk0Kpe5r #TForceToTheRescue *BrittanyJones"
"@TMobileHelp wtf is going on with the network | @245435 Hey there! You've come to the right place! :) Let's dig into this together and find out what's happening. I know that you need a reliable network, and we're here to deliver. Could you please send me a DM here so we can get started? https://t.co/HuQi0EoCEV *JasonBurr"
"@115911 im dissatisfied with the service you guys offer, I am a day late on the promotion and you guys can’t offer it, been with you guys over 10 years and you guys seem like you can’t help a loyal customer

@ATT @115714 @115725 
Can y’all help with a new iPhone X??? | @807372 We'd love to take a look at the situation and see if there are any other special offers that meet your needs.  Please DM :) *JohnWard"
"So annoyed with @115911 all I’m trying to do is send my phone back 😒 can somebody get me a damn return label..... I’ve called multiple times then I’m told to visit the store where they also cannot help and I can’t print anything using the site... it’s never been this hard 🙄 | @241271 Welcome back! Let's make sure we take care of it so you don't have to repeat the same concern. My time is crucial so, I understand how you'd like to get things right ASAP to send that device back. Send us a DM and T-Force will be ready to assist. *KeithM"
"@115911 left AT&T less then 8 days ago and already @115911 is a bad choice! Was lied to and have to leave work early because no mgr with rights to correct problem!! Will @ATT take me back?? | @807374 Hey, Sean! We only want the best experience for you! Send us a DM, and we'd be happy to assist! *KellenF"
@115911 I tried to redeem my #vudu movie rental but the credit never showed up in my Vudu account. Now the #TMobileTuesdays app says the credit was redeemed🙁. Any way to rectify? | @807377 Please DM us here so we can help with that T-Mobile Tuesday Vudu rental! *JohnWard
@TMobileHelp I have returned and closed my account but you did not return my deposit. I need someone from T-Mobile to investigate. | @807378 Hi! I would love to look into this with you! Could you send us a DM so we can get started? *TylerBrown
@115911 y’all suck | @807379 That's not how we want you to feel! We would love to restore your faith in us and turn whatever is happening around? Please DM us and know you're in good hands! We got you! *JonathanMacInnes
"@115913 - Working in downtown Bellevue (108th & 4th) and only get one bar signal strength. Crazy, no? | @579278 @115913 You should have fantastic coverage in this area. Click on my picture https://t.co/Mww69Rzn7a to send me a DM. *AshleyNelson"
"@TMobileHelp I bought a T-Mobile Locked Galaxy S8+, I need to unlock it, for when I go to India for the summer, since 4G LTE plans are really cheap there. I can't unlock it using the Device Unlock app since I bought it from https://t.co/q0q8gwUcRU | @807380 Hi! Thanks so much for reaching out to me about this! I'd love to help you get this device network unlocked for your travels! Nice phone also!  Could you send me a DM so we can gather some more info and get this taken care of for you! *Matthew Harrison"
"@115911 I need you to explain me what are these Misc charges that I have been getting monthly? #needanswers | @807381 We'd love to take a closer look at those charges with you, please DM us here so we can help! *JohnWard"
@115913 not sure why having issues https://t.co/Hu4bv5SEUp | @807382 @115913 You should be able to use the app. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
"When you walk into @115911 ready to switch from a competitor and their staff cannot answer a single question about their phones or their plans...epic fail. | @807384 That is definitely not how we want your experience with us to go! We are so happy to have you considering at joining our #UncarrierFamily, but we also want to get this turned around for you and make sure everything is set right! Please DM us! *JonathanMacInnes"
"@TMobileHelp @115913 I've been using the $30 walmart plan for the past few years, and been streaming spotify w/out using my data (music freedom). this and last month it's used up all 5gb of my data, and I've spent 2 hours on the phone w/ tmo, and they've all been not helpful! | @807385 @115913 I want to ensure that you have the data that you need. Send me a DM https://t.co/Mww69Rzn7a so I can review. *AshleyNelson"
"@115913 So, I stated counting days to leave @115911, I thought I would give another chance, went on 11/24 to get 2 128g ipads, to be deliv. on 11/27-11/28,now if lucky will b here 11/30 or 12/1 hopefully I will have by Christmas, doubt it, plus free ship, no had to pay 4 it | @807386 @115913 I want to ensure that you remain a part of the Magenta family. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson"
"@TMobileHelp you ain't gonna get pay this month puppet thief
I promise ya. | @279781 go ahead and DM me and we can talk this out!  https://t.co/ezZMoc7QXB *GraceFranco"
"Hey @115911 , just got back from China where every1 w Tmobile used their phones, no issues. We r w @115725 and they charge us $10per day for the same stuff.  It's time to switch, do u still pay off what we owe if we leave? #byebyeverizon #hellotmobile #keepmy10dollars | @597375 You're looking for our Carrier Freedom program! We would love to free you from the shackles of your carrier and guide you into the #MagentaLight. Please DM us so we can talk further! We got you covered! *JonathanMacInnes"
@TMobileHelp where i s the Play Now button on this weeks t- mobile Tuesday app?...you hide it every week | @169287 We want to get your thanking! Send us over a DM so we can dive into things! https://t.co/Qz0L1xpZB7 *MikePerez
"@115714 what the hell is going on with y’alls coverage it’s pissing me off | @770676 Hey there! What's up? Shoot us a DM with more details of what's exactly going on, so that we can further assist you in a better way. - FS"
"@115714 i hate you guys soooooo very much. nothing can ever be easy huh? | @807505 This isn't the type of feedback we like to see posted. What's going on? We want to help you. Please send us a Direct Message, so that we can further assist you. -S M"
"@sprintcare After 13 reps I have resorted to Twitter for resolution. A rep in one of your stores commited fraud against me, I have proof. let's talk or I am going to esalate this to someone that gives a care! | @807506 We're sorry for the trouble, let us take a look at this. What's going on? Please send us a Direct Message, so that we can further assist you. -S M"
"@sprintcare what is happening to my phone? Had the airave, works for a day. Now I am home, and my phone won't call out AT ALL! HELP! | @807507 Hello. Please, DM us to see what can we do about this. - GS https://t.co/rMApsV8PQY"
"@sprintcare I'm trying to file a claim for my device but can't remember/reset my pin :( | @807508 Hi there! You can get or update your PIN and security question at https://t.co/0qT1rLBLtN . You just need to log in with your username and password, click the My Sprint tab, click on Profile and Security and follow the steps. - AP"
@115714 - what’s an avid traveler got to do to get more than 1GB on this Open World plan? Do I have to have an account open for *another* 20+ years? | @807510 Sounds like something we need to look into. Please send us a DM and we'll help. - MP https://t.co/rMApsV8PQY
"Loyal customer since 2003 and they decrease my loyalty credit from $15 to $10. Talk to customer service and was told they no longer have the ""code"". Why do new customers get treated better than loyal customers that have been around almost 15 years! #pissed #sprint | @807511 Hello I understand and I am sorry that your loyalty credit was reduced. Unfortunately this is done systematically and we are not able to change  this for you. Please know that we do appreciate your business. -FR"
"@sprintcare all day and no attempt to contact me and address the problem #Prejudice | @134203 Hello. We apologize for any confusion, however I did review and I do see that your assigned analyst has sent you an email with direct contact information to call them. Did you receive that email?"
"Do not use the @115714 credit card! Can't get any1 2 contact me so I can pay my bill! #stupidsprintservice | @807512 Hey! Seems like you are having issues to complete a payment. Please, DM us to take a look into this. - GS https://t.co/rMApsV8PQY"
"Man @115714 and @115858 both of y’all about to catch case. I️ want a new phone and a Carrier. I️ can’t do shit with this phone. Y’all both booty. | @807513 Hey buddy! What can I do for you? What's happening to your device? Can you please, elaborate a bit more? Let's get this done. - FS"
"Why even get my hopes up then @115911 😒 https://t.co/LG0VKCcULe | @807612 Aw man, you could totally rock those though! <3 DM us if you have more questions! https://t.co/vv9JsrbUOZ *AbigailRoach"
"Hey @115714, how do I get @115940 for free, if I'm already a unlimited plan customer? I must know! https://t.co/yQT1zb5eSl | @172976 Hi there! Login to your https://t.co/0qT1rLBLtN account and go to https://t.co/9iQNtDIXhz. Click Get it Now and add Hulu to your account. You can refer to the following link: https://t.co/s49PBILQbl to learn more. -Y.F."
@115911 is trash and don’t let anybody tell you other wise | @568877 We are the BEST and we want to make everything as awesome as you are!  DM us. *NevinBruce
"How in the heck do you add something to my account without my consent @115911 ?!
#illegal | @807771 That's something we take very seriously.  Please DM us so we can help! *JohnWard"
"@TMobileHelp i have an iPhone 6 plus and like it to be unlocked for my brother, would you be able to help with that? | @807772 I can definitely take a look at that with you and see what we need to get that done. Send me a DM here https://t.co/LCoTGMV7tC. *KennethStone"
"@TMobileHelp Having HUGE issues getting the reimbursement for switching from AT&T. When I call they say money has already been used, but I never used it. Help! | @807774 T-Force is here to help! Let's work together to figure out what's going on. Send me a DM please :) https://t.co/hhkfSa6wT7 *JenniferJackson"
"@115911 you provide the worst service ever i ordered my iPhone 8 three days ago and paid 11 dollars for next day shipping... where the fuck is my phone? | @807775 Hey there, we know you're excited for you iPhone 8, send us a DM and we can take a look on the status of it :) *ChanneyT"
@TMobileHelp You're my last Hope. Warranty replacement wants to swap broken Nexus 9 for LG G Pad. Sorry but even at 2 years old the Nexus is a better device. Y have me pay insurance 4 something you can't equal? | @477038 I definitely want to find out what happened here! Shoot me a DM! https://t.co/VEGOaB4ukT *ArthurRansom
I finished paying off my phone last month. Now my phone is slower and it freezes. What a coincidence Thanks @115911 | @807777 We'd love to take a closer look and get to the bottom of that behavior! Please DM so we can help. *JohnWard
"Hey @115911 @115714 is ready to lower my monthly bill $36.00. Can you do anything? If not I’m off to @sprintcare | @389212 Let's take a look at your options, Sarah. I'm all for saving a few bucks so, I totally get it! Send us a DM so we can work through and confirm your options and your benefits! *KeithM"
@115913 would b really nice if ur co actually had customer service. Hrs on phone last nite followed by a long time DM w TMobile force only 2 have no resolution & zero help from them other than lip service. #Disappointed | @240703 @115913 Let's dig in and get to the bottom of this for you. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"@115911 Hey there, I was looking through today's T-Mobile Tuesdays and didn't realize I had to be by a cashier to redeem the free Panda bowl. Is there any way to restore since I haven't actually used it yet? | @807778 Please DM us here and we can help get this figured out :) *JohnWard"
"@115714 also I barely use data, I use 7 out of my 40! And I have a family plan of 4 people. So it’s kind of weird... | @808091 Hi there! Hope you're doing ok. Let us take a look at this for you. Please send us a Direct Message, so that we can further assist you. -S M"
Every month my bill is 700$ plus like wtf @115714 | @808092 Good evening. I am more than happy to see what I can do to assist you with your Sprint account. Send me a DM and I will be glad to check this out for you!
@sprintcare yo I have a question - interested in moving from tmobile to you guys | @389212 Hello! We'll be glad to help you. Just need to send us a DM. - MP https://t.co/rMApsV8PQY
"@115714 why does the whole city of Gettysburg not get service?  Can you add a tower or two please | @489318 Hello. Thank you for bringing this to our attention. Please, DM us to look into this. - GS https://t.co/rMApsV8PQY"
Hi @sprintcare! My new S8 came today and I'm unable to activate it. Can you assist? Thanks! | @808093 Hello there! How's all doing? I can help you to activate your phone. Please send us a Direct Message to further assist you. -DM
"@115714 when y’all service gonna let me talk on the phone and use the internet or send out iMessages at the same time 🙁🙏🏽 | @808094 Hi there! Voice over LTE is on Sprint’s road map but have not announced a time frame for commercial deployment. You can make calls and access data while connected to Wi-Fi. A single radio better supports the new Sprint LTE Plus network, and preserves device battery life. -Y.F."
@TMobileHelp my vudu credit isn't showing up. Help please! | @808103 Whoa!! That's no good! I really want to make sure you #GetThanked !! Shoot me a DM! I got you! https://t.co/HTgeLMEYEm *DonHebron
@115911 might as well change their name to Sprint Jr. bc their service is THE worst !!!!!!!! | @808104 Yikes! What's going on? Shoot us a DM with more info and we'll assist you. We're here to make sure you have a great experience with us. *ValerieP
"@115911 excuse me my friend does not have a free panda bowl coupon and she gets grouchy when she isn’t fed what’s up | @808106 We'd love to check out that T-Mobile Tuesday gift for her, please ask your friend to DM us here :) *JohnWard"
Anyone who can answer a question for me @TMobileHelp #TMobileTuesdays | @808107 It's my favorite day of the week and I want you to #GetThanked! 🎁 Please DM me here: https://t.co/gAmFrAsnx1 as I'd love to answer your #MagentaQuestions! :) *PatrickUllmann
Hey @115911  #GivingTWOgether is a great idea but does T-Mobile have a philanthropy Dept I can email? @TMobileHelp | @808108 One of the million things that I love about T-Mobile is done to help those in need! Let's chat in the DMs https://t.co/sBIVWmm6X2 *EddieGough
"@115911 i received the replacement phone the day of my departure. i transferred my data and wiped my phone i noticed my return kit did not have a return label. i called customer service and they sent a return label to my fathers house. my father returned the device through USPS. | @808109 We want to get to the bottom of this, Allan. can you please send us a DM so we can investigate this. *ChanneyT"
"@115911 my name is Allan Chiong i have been a T-mobile customer for over 5 years. this august that recently passed, because i was preparing to go on vacation outside the country, i made a insurance claim due the screen on my galaxy S7 edge being broken.... | @808109 Hey Allan, thanks for reaching out to us here at T-Force, send us a DM and we can further assist you with this :) *ChanneyT"
@TMobileHelp I need to get a cell phone that cannot access the internet. It cannot even have the capability of connecting to the internet. | @808110 Hey James. My name is Vanity and I will be your account expert. I know you are requesting to get a phone that doesn’t have internet. I am so glued to my phone throughout the day. I must set reminders to put my phone down for a few hours. I want to make ... https://t.co/Iq6qBHFxus
"I really shatter my phone screen at least once a year like clock-work. Thought I was being smart my getting insurance this time through @115911 but was bested by the iPhone yet again...better luck next year I suppose. | @808111 Hey Adaeze, send us a DM and we will do our best to provide you with the best resolution possible. *ChanneyT"
"@115911 @115913  tried for 4 days to move to T-Mobile and take advantage of the iphone BOGO offer....spend an eternity on hold, Fri/Sat/Sun/Monday...now offer is over! Wanting to dump AT&T...but you're not making it easy! | @808112 @115913 I want to ensure that you are able to make the switch. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson"
"Let me tell y’all what really makes me mad at @115911  the people who work at the T-Mobile store lie so they can sell you a phone they won’t tell you if it’s a old or new model phone it’s like they will sell you anything and the my calls drop all the time smh | @123826 Lanette, dropped calls are no fun so I absolutely hear you and I'd never want you to feel misled. Please DM us here so we can look into what's going on with your phone. We're here for ya! *BlakeT"
@115913 @115911 @TMobileHelp through this much effort to fix an issue that was started by a T-Mobile employee incorrectly paying off the wrong phone after I received the card in the mail this is not acceptable in the slightest and the customer service I received got me nowhe | @808421 @115913 Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
"@115911 why is your internet so slow even when I have 4 bars of LTE | @808422 Hm, that can definitely be caused by different factors, Scott. Send us a DM with the location, and we can figure this out for you. ☺️ *TarynS"
@115913 @115911 I'd like to refrain going to the attorney general in both California and Washington to get this fixed so please reach out to me and help me fix my unlocking issues or else I'm out of T-Mobile and will tell anyone I can not to be on it | @808421 @115913 I want to get to the bottom of this with you. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
"Why am I paying y'all for insurance, but I have to go through another company to get my phone fixed? 🤔🤔🤔@115911 @TMobileHelp | @808423 Hey there, Francesca! I know you need a working phone, so I'd be glad to go over how to get a claim started, or give you more details about how our insurance program works. Just DM me here and we'll check it out: https://t.co/HuQi0EoCEV. *JasonBurr"
@115913 I’m disappointed with tmobile.  I was given incorrect information on a promotion and now my son won’t be able to get a phone for the holidays.  Pleas train your staff better.  I have been a T-Mobile customer for SEVERAL years and I’m considering switching👎🏼 | @808424 @115913 You should be able to get your son the phone that he wants. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
"Admittedly this almost 4 month customer support saga with @115911 has been mind-numbingly obnoxious; but Jhare got what he wanted because this conclusion to our confusion made me chuckle. #customersupportwin https://t.co/dPJHmrYFza | @808425 Feel free to reach out to us here at T-Force for any assistance, Cody. We're always here for you as well! *ChanneyT"
"@115913 I NEED YOU HELP, Your customer service reps can’t assist me. | @225434 @115913 I've got your DM and would love to help. Please join me back there. *ZachRicketts"
"@115911 , step up your game your customer service suck and for the love of God get people with common sense. Cheapness is not always the best. | @808426 Awww you should always experience only the best customer service possible Campbell. What's going on? DM us. We're here to help. *KananiB"
"Hey @115911 , I haven’t even switched over yet and I’m already having issues. Where’s my phone??? | @808427 Hey, Tricia! I can totally understand your frustration! Let's get this resolved! Send us a DM, and we'll assist! *KellenF"
"So with @115911  verbal contract only works when it benefits you. Why can't you just listen to the conversation with your rep to hear what was said. | @808426 Hey there, thanks for reaching out to us. Send us a DM and we can further assist you. *ChanneyT"
@TMobileHelp DM?!?! | @808428 Of course! We're always happy to help :) Send me a DM! @ https://t.co/rYd2PDuSPi *RobFahl
Shout out to @115911 for the #GivingTWOgether campaign. | @118850 Thank so much for the shout out! T-Mobile is all about #Giving and we believe that the best thing comes in twos! Like T-Mobile and Netflix and $2 contributions for every customer to a charity of your choice in #T-MobileTuesdays *SpencerKalata
"@TMobileHelp me and my friend @97102 went to one of your stores today because my friend needs a new phone but they were extremely rude to us? Can you hook my friend @97102 up with a free iPhone X? | @808430 Hey there, Connor! Thanks so much for bringing this to my attention!! I got your back on this, and I will try to find you guys the best deal! Shoot me a DM! --> https://t.co/HTgeLMEYEm *DonHebron"
@116447 you need to do something about your customer service @115714  still hasn't been able to fix my 2 month problem. | @549009 Team @116447 will be happy to look into any service concerns you may have. Please follow and DM us with more info!
@115714 HAS THE WORSE CUSTOMER SERVICE. need no phone provider ASAP | @808580 We apologize for any inconvenience. We will be happy to look into any service concerns you may have. Please follow and DM us with more info!
@ATT clearly doesn't care about honoring its promises... hey @115714 @115725 who wants to buy out my contract and my business? 😡😡😡 | @657081 Good evening. We are more than happy to have you here at Sprint! Just go to https://t.co/9Jp7q8bedM and you could get a clean slate offer with an incentive of up to $650 just for porting your number to Sprint!
C'mon @115714 / @sprintcare - how am I supposed to watch @277842 hockey on @35688 when it looks like this? #SlowData sucks while waiting for a late flight. https://t.co/L7YCUkvGNU | @277476 Hello! We are sorry to hear about the slow data speeds. If you would like further assistance please feel free to send us a DM.
"Need to go upgrade my phone @115714 @sprintcare I want the 8 or the X I think the iPhone X tho how much extra y’all gone charge I got IPhone forever tho it should be free tbh | @808581 Hey! We're glad to see your interest in upgrading your device! Please, DM us to review your inquire about this. - GS https://t.co/rMApsV8PQY"
"So customers who switch to sprint get $20 unlimited but A loyal customer for years pays anywhere from $35-$60 a line? @115714 about to leave you | @808582 That's $20 a line for new customers who have 5 lines with us.  If existing customers want to have five lines with us, we can get very close to that number."
"@115714 should be ashamed that they ever sold the @155347 10. Biggest piece of trash thays why them and everyone took it off the market. Then they want upgrade fees to fix an issue with that garbage.. Bye @115714. | @808583 This situation concerns us. Please, feel free to send us a Direct Message, so that we can further assist you. - FS"
"Ready for that DM? Because everything’s not ok. I know it’s not your fault but this is ridiculous @sprintcare https://t.co/1pwgpKiE7s | @795415 Hi there! What's going on? Please send us a Direct Message with details about the issue you're having, so that we can further assist you. -S M"
"#Sprint service sucks after all these years I think I want to switch to #Verizon | @808584 Good evening! This isn't something we want to see. We'd hate to lose you as a valuable Sprint customer, can you tell us what's going on? -CD"
"Can someone help me? @sprintcare | @160380 Hello there! Thanks for keeping in touch. As we can see, you're being assisted in our secure platform, please click the link provided before to keep receiving assistance through there. -DM"
"@sprintcare SPRINT is the worst cell provider in US. Pathetic coverage areas, awful customer service. Close the damn company! | @808637 This is very concerning to us. Please send us a Direct Message, so that we can further assist you. -TR"
"@115911 @115913 customer service at the t mobile company store at the golf mill mall in Niles, IL is the absolute worst; all three employees there this evening were rude and lacked basic customer service skills. Today TMobile get a zero!!!! | @808711 @115913 I want to dig into this to get all the details and turn this around for you. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson"
@139703 Hello Ms. Field I tried to reach out to you earlier regrading customer support issue but was unsuccessful. Can you please help | @808712 @139703 I want to help as you deserve the best customer support that we have to offer. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
I hope @115913 gets a chance to read my FB message bc we need help. #GivingTWOgether | @808713 @115913 I want to ensure that you get the help that you deserve. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
Just learned a hard lesson from an insur claim w @115911. Weigh device replacement cost 2 cost of insurance. My Nexus 9 is being replaced with a tablet that costs less than what I've paid in insurance. I guess quality devices that last forever=crap replacement value | @477038 I'd love to take a second look into this with you! I'll send you a DM shortly! Thanks! *LaurenChan
@115911 fix your network | @808715 What's going on with your phone? We're here for you and would love to make sure you're getting the best connection possible. DM us here so we can help out. *BlakeT
@115911 Are u guys having trouble around Atlanta Ga? I haven't been able to connect to the network for days. | @808717 Hey Rob. Staying connected to the network is super important so let's figure this out! Have you tried restarting your phone? DM us here so we can get you going again. *BlakeT
"@TMobileHelp I just grabbed a Revvl. I understand it's locked to T-Mobile's network, so will it work with a Walmart Family Mobile SIM? It's on T-Mobile's network, but through an MVNO. | @336526 Hey there! Our devices won't work on any other carrier's network without being unlocked, but I'd be glad to take a look and see what we can do to get that device unlocked for you! :) Just DM me here and we'll get started:https://t.co/HuQi0EGe3v. *JasonBurr"
@115913 @115911 @TMobileHelp so I bought the revvl last night on the tmobile app at your cyber deal price of 48 dollars and I received a confirmation email and everything and it turns out customer care says my order number doesn't exist? And they want me to pay retail now? | @808720 @115913 You should get the deal that was offered when you placed the order. DM me https://t.co/Mww69Rzn7a so I can help. *AshleyNelson
@115911 I was roaming in Iowa ? No 4G :( | @808721 Hey there! Shoot us a DM with more info. We're here to make sure you're connected on the go! *ValerieP
actual resolution after almost three hours of messages. Who can I contact? Is there any hope?  @TMobileHelp #wastedday | @805966 We can continue in the DM Helena! See you there. *PhungDao
"@115714 https://t.co/Qqq8hKFGMU | @808959 Hey there Ash, can you please send us a DM so that we can be able to further look into the service issues you're having? -TC"
"Dear @115714, your service is the absolute WORST in DTLA. The absolute WORST! | @808960 Hi!  Let us review what is happening. Please send us a DM with the nearest cross street and ZIP code to review the coverage in the area. -R.S. https://t.co/rMApsV8PQY"
@115714 I order my iPhone X 3 weeks ago and I still don’t have it. | @808961 Sounds like something we need to check. Send us a DM and we'll help. - MP https://t.co/rMApsV8PQY
"Dear @115911 my friend @112110 would like to buy a iPhone x how much will it be. | @808974 Hey Nick, have your friend send us a DM and we can take a look at their upgrade options :) *ChanneyT"
"@ATT truly appalled at the Customer Srv. I counted 4 times they gave me blantant incorrect information. Luckily I have the chat transcript. @115911 , @115714 who wants my over $259/month business? | @808975 We do 🙋 We know how crucial it is to get accurate info, send us a DM and let us know if you have any questions about coming on over! *ChanneyT"
"@115911 @TMobileHelp @118272 what's up with your claims website? The yes and no questions, yeah, I can't see the words on the button to file a claim. Really useful. Can I get some help, please? I can't call in without a phone otherwise I would. | @325138 Oh no! Let's see if we can help you file that claim. DM us at TMobileHelp so we can assist you *KananiB"
"@TMobileHelp I have the older cellspot. Can I get the new one???? | @167799 Hi Lance! Fantastic question. Let's make sure you have the best coverage device to fit your needs. Send me a DM, and we can explore some options! To send me a DM, simply click on my profile below! Thanks a million! https://t.co/6NxKsl5RJm *JoshHenegar"
@115913 John i need you to step in please and help me your team has been at it for 3months | @225434 @115913 Please meet me back in DM. Thank you! *ZachRicketts
@115911 What wrong with the voicemail  it's not working ????? | @808976 Let's figure out what's going on with your voicemail! DM us so we can assist you. *KananiB
@115911 can I change out my v1 cellspot to v2 cellspot? | @808977 Let's see what we can do about your cellspot. DM us so we can get started. *KananiB
"@115911! Man what good is the network, if it doesn't work half the way from Santa Clara to San Francisco! | @808978 Oh no! Let's get to the bottom of what's going on with your network Dharmin. DM us so we can investigate the area. *KananiB"
"@115911 come on guys. I love you but if I can't get better service on Coronado, I will have no option but to switch to someone else 😩 | @808979 Aw, that would break our hearts! Let us know what address you're at through DM and we can make sure you have the best speeds, J.P.! *TarynS"
"@115913 if you really are a customer-loving CEO, please rectify your employees mistakes with my family's account... #ActionSpeaks | @793233 @115913 Let's get to the bottom of this. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson"
"@tmobilehelp All of a sudden I have No Service on my phone, just out of the blue. I'm sitting at home and I always have service. What's going on? I kinda need my phone to work... | @808981 Your service is essential, DB! Meet us in DM for help: https://t.co/AsNixOq0xa *SekiaSmith"
@115911 @115913 when is t-mobile’s service on @39950 going to improve. I talked to a rep in September and they said you were improving the network and changes would take place by late October. I’ve seen no changes? Were you all talk? | @809181 @115913 Let's chat so I can look into this with you as coverage updates are important and exciting. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
"@115911 @TMobileHelp I have the app. It's getting annoying. Also can't do crap with the app. For example, I try to update home address and ""operation failed error"".  And constant server errors when poking around the app. And yes I'm the primary account holder. https://t.co/D3RQNFOWZh | @155658 Oh no!  So it sounds like you're havin some trouble with the T-Mobile MyAccount app?  I apologize for the inconvenience!  Please click https://t.co/IvLqMUwEUf to shoot me a DM.  I can help you get any account changes you need done STAT! 👊🏼💪🏼 *Frank Maez"
@115913 how can i work for you? I am a veteran and have bad luck in my life I'd like happiness but holidays are hard for me could i do some IT work for you? I would love to be part of something bigger than me... Thanks | @809182 @115913 I would love to see you join the UnCarrier team. Check out https://t.co/BY6p8p5goE for any possible openings in your area. *AshleyNelson
@TMobileHelp my voice-mail has been temp down for an hour..what's up? | @809183 Oh no! That's not cool at all! I would love to help out with this! Could you send us a DM? *TylerBrown
Whyyyyyyyyy @115911 @116688 @519687 @TMobileHelp #tmobiletuesday https://t.co/WpB8ZWY11J | @159646 Uh oh!  It looks like you're having some trouble using your awesome free VUDU code you got compliments of the #UnCarrier and #TMobileTuesday!  Please click https://t.co/IvLqMUwEUf to send me a DM so we can chat!  I've got you! #GetThanked 👊🏼💪🏼 *Frank Maez
"@117543 Getting slow speeds with Full LTE on GS8 and iPhone 8 during all hours, early AM/PM, about 5-7 Mbps, -89 dBm 45 asu. Seems like tower is being limited, Next major road over, 2 miles, getting about 70 Mbps. Data under 50 GB (used less than 1 GB). | @809184 @117543 You deserve the best speeds at all times of the day. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson"
"@115911 does not care about our military personnel. They fight so hard for our freedom and @115911 treats them like dirt. I will never have service with a company like this. #horriblecustomerservice
#speakthetruth | @809185 Woah, Nita! What's going on to make you feel that way?! We'd love the chance to restore your faith in us. Please send us a DM and we can chat. *TarynS"
"@TMobileHelp should stop using useless companies for deliveries like @115817 https://t.co/oupxWxZCdp | @129828 We would love to address any concerns you have have, Rafael. I'm seeing your DM and will be meeting you there shortly. Thank you! *MikePerez"
"Been DM w @115911 for days and they just keep asking me to repeat myself and offering no resolution!!! This is why I'm cancelling! | @725429 We definitely do not want to see you leave, Deidra! Lets keep in touch in DM. :) *DevynGalligher"
"@115725 was ready to jump on in and snatch me up from @115911 ! Lost a 9 year customer! | @725429 #TeamMagenta here & ready to get you squared away, Deidra! I seen your message and replied to you! :) *DevynGalligher"
"@115913 trying to get my Apple Watch phone service added to my existing line. You may need to revisit training your call center staff. Was told that I couldn’t get the promotion. Tried to get it added w/o, still no luck. Frustrated. | @809186 @115913 I want to get to the bottom of this with you. Thanks for the DM, I will get a reply out to you shortly. *AshleyNelson"
@115911 I sent you a DM.....hey its worth a try ;-) | @444689 I've responded to your DM and I will meet you back there! :) *ReillyLeritz
"@115714 #gs8 https://t.co/xG6axNRRJN | @809299 Hello Peter! We would like to take a look into your situation. Please send us a DM, so we can assist you. -  EH https://t.co/rMApsV8PQY"
"@sprintcare need to address the charges on bill before I completely lose my shit & get rid of sprint!!! | @809301 Hello there! How's doing? We'd like to verify this situation directly on your account, please send us a Direct Message to further assist you. -DM"
"@115911 - they said it was a free tablet since we purchased 2 iPhone 8s - why am I being charge for a mobile fee?!!! This is unacceptable! | @809387 Hey, Madison! Send us a DM, and we'll take a closer look! *KellenF"
"@126302 @115911 LOOK! We have a problem! I paid $780.20 for the IPhone 6s Plus with 68gb AND GOT THE OPPOSITE OF THAT!!!! Also the service is horrible! Your staff acts like they’ve never worked in the store a day in their life. WE NEED TO TALK!!! https://t.co/dfd2lA6rYW | @809421 Hey Dalvin, let's talk about it. Send us a DM if you're with us and need us to investigate this. *ChanneyT"
"Hey @115911 can you answer a question about my bill? | @444306 We sure can, Dan! Send us a Dm with your question, so we can make sure everything is answered. *TarynS"
"@115911 Ive asked over ten times for the past two weeks for a corporate manager to call me about the extremely large bill  you sent me. I am disputing it and I have not heard nothing back. | @455707 Let's make sure this gets taken care ASAP, Elizabeth! It's important for us to make sure your bill is always correct. Please send us a DM, so we can get started. *TarynS"
Tried to use my #TMobileTuesdays mobile coupon on Snapple at CVS..they won't take it. Any suggested retailers? @115911 | @809423 Let's make sure you're able to redeem your gifts! What area are you by? Send us a DM and we can assist from there. 😘 *TarynS
"How @115911 fails in #UX — just an example #usabilitymatters https://t.co/Z22gaHqZh4 | @809424 Hi Evren, send us a DM and let us know how we can assist you. *ChanneyT"
"@TMobileHelp I need help tracking a replacement. Should have been here Nov 17th still nothing .... | @693745 Hey there, Gabrielle! That doesn't sound right! Shoot me a DM, and we can figure this out together! :) *DonHebron"
"it's a shame that i have to wait three minutes to see an image @115911 | @582113 I don't like it when that happens either, send us a DM and we can take a closer look at what's going on to improve your experience. *ChanneyT"
"@115911 just saw this commercial. I call bullshit. Was in Montana for 5 days no network, no data. CustServ said to log on peoples WiFi. What kind of crap is that. Liars. Doesn't work nationwide. Totally disappointed. https://t.co/vWIFuT9cX7 | @809425 Thanks for letting us know about your experience, send us a DM and we can take a closer look at the coverage. *ChanneyT"
"not happy about not getting my @239217  from @115911  to make up for what happened last time. i wasnt able to get it they cut it off before i could redeem, no fair #tmobiletuesdayblues | @809426 Hey hey send us a DM and we can look into this further :) *ChanneyT"
i want an iPhone X tomorrow @115911 someone help me | @198351 It's the perfect time to #TreatYourself. Send us a DM and we can take a look at your options. 😍 *TarynS
"@115911 - TMo, do you have any support people that know anything ? 2 Text support sessions totaling 45 min, then 611 - She supposed to transfer me to Digits support, nope, 38 min for reg tech who said she was Digits, 54 min on the phone and still nothing #tmobilenosupport | @254982 Oh, man! We can make sure everything gets sorted out right here! Please send us a DM and we can get this resolved. *TarynS"
I just bought the iPad at T-Mobile and I think I want the iPad Pro now but they’re already shipping it to my house :/ is there any way I can change and pay the difference? @TMobileHelp | @809427 You really can't go wrong with a new iPad but I want you to have the tablet of your dreams! Please send a DM and we'll talk options. *EmilySchooley
"it sucks to say I've been a customer of @115714 since 2004 and I've recommended many friends & family to their service over the years, but today, today they lost myself and all the lines on my account. Not to mention I will be contacting the Better Business bureau on this issue. | @809597 This concerns us. We appreciate you being a long time customer and would hate to lose you. Please DM us if we can help!"
@116447 Iam trying to move over to sprint from last 2 weeks and I have never seen such worst customer care and no one knows about your plans properly. In last 2 weeks spoke to more than 15 representatives and none are useful. | @809600 Sprint would love to have you as a customer. Please follow and DM your contact info so we can contact you tonight or schedule a call back tomorrow.
"5 days, COUNTLESS hrs w @sprintcare - switched carriers FRIDAY & @115714 STILL won't unlock my phones!! Both all pd for! Can't make/rec phone calls since FRIDAY!! Last night Sprint guy said even CEO can't unlock it! WTH?? @116447 Worst co ever!! | @809601 We apologize for any inconvenience. Allow Team @116447 to look into the matter. Please follow and DM for assistance. https://t.co/iIw8pdgoyB"
"@115725 your system has issues and your making your customer pay for services they can’t use. Hint why the hear me now guy left. Maybe @115714 is the best option. @115911 I need a new carrier Verizon ain’t with the high price OH IM A VALUED CUSTOMER RIGHT!! | @479612 We would be more than pleased that you and your business become part of our Sprint Family. If you have any question about our company, plans or devices, you just need to send us a DM. We'll be more than glad to assist you. :) -LR."
"Hey @115714 why haven't you issued my refund yet since @115817 @UPSHelp stole my package? 2 months later 8 calls, promises NOTHING @118156 | @809604 Hey there! We would like to look in this for you. Please, send us a DM. -MD https://t.co/rMApsV8PQY"
@115714 @sprintcare who do I call for help ? I’ve called customer service they weren’t able to answer my questions | @809606 Hey there Jeremy! Please DM us for further assistance. We'd love to attend your concerns. -AC
"@sprintcare why are my calls being rerouted to the finance department if I just paid 260$ and I’m less than 30 days late on my bill ? | @801302 Hi, my name is Kimmesha and I am a Resolution Supervisor who has taken the initiative in looking into your issue. Are you still having billing issues? In order to help, I'd like to call you. What's a your time zone and best time to call? - Resolution Sup KG"
Gotta love @115714 !! You def get what you pay for I can’t even make a phone call in my own home. Smh | @809607 That's not good to read. DM us to see what is causing this situation. - GS https://t.co/rMApsVqrfy
"@sprintcare  everything was going good until I got transferred... 🙄😠 | @696367 Hi there, were we able to address the reason for your call? Please let us know if you still need assistance. -DC"
@TMobileHelp 3 f'ing hours & haven't been able to get you guys to help... sucky service!!! Rethinking keeping your service! | @809622 We are extremely popular tonight and really appreciate your patience :) I will meet you back in DM! https://t.co/DMr1doG7OR *JulissaBadillo
Maybe you can help @115913? @TMobileHelp is terrible! https://t.co/x6KdgXy9pR | @809622 @115913 I am here to help. Click https://t.co/Mww69Rzn7a to send me a DM so I can assist. *AshleyNelson
@115911 how much is hotspot? | @809623 Hot spot is included with most of our plans! Send us a DM and we can take a look for you. *TarynS
@TMobileHelp hello I have some billing questions cause my bill is over due but it should have taken the money out automatically from my bank account! | @268379 Sounds like you've come to the right place!! Send us a DM and we can figure it out!! https://t.co/KQh917xfZf *SurDuaneMcGurn
"@TMobileHelp is Tmobile down in Dallas, Texas? | @809624 Dallas is looking to be in tip top shape! Send us over a DM so we can dive into things! https://t.co/Qz0L1xpZB7 *MikePerez"
"@TMobileHelp More than 20 minutes on hold to talk to tech support. Unacceptable! What has happened to T-MOBILE? | @809625 We've been extremely popular with the upcoming holidays and we appreciate you patience. You could shoot us a DM, we'd love to help. https://t.co/KQh917xfZf *SurDuaneMcGurn"
"@115911 is starting to fuck up bills way to often. I’m about to switch over to @115725 or @115714 🙄 | @809626 Hey Emily, we know how important it is to have an accurate bill. Send us a DM and we can get to the bottom of this. *ChanneyT"
"@TMobileHelp need your assistance in tracking down an order for new phone that has not been delivered as expected today... sent DM | @330219 Hey there, Javid! I see your DM and will meet you back there, my friend. :) *DevynGalligher"
"Hey @115911 or @125607 if I block a number on a GS7 why can they still leave me a voicemail? | @809627 Hey Landon, tanks so much for reaching out. Send us a DM and we can look into this. *ChanneyT"
"When you switch carriers to @115911 then a week later find out the retail store gave you false information about a military discount. Now your bill is more than it was with @ATT. #shouldhaveneverswitched | @809788 Oh, no! Let's make sure you're saving as much money as possible, Chelsea! Please send us a DM and we can assist. *TarynS"
"@115913 I called T-Mobile last night at 554pm to buy the iPhone 8 Plus under get 1 free promo. was a bad connection with a difficult to understand csr. Spent 12 minutes on the phone. Had to hang up. Had I known this was expiring, I would have made sure to have completed https://t.co/sxpCSgnpGm | @275348 @115913 This isn't the experience we want anyone to have, and I am here to help. Meet me in DM and so we can work together to find a resolution. https://t.co/jYNFEXOSrM *CarmenSipes"
"thank God for Wi-Fi, @115911 go dòn ruin person with their unlimited lie....... | @809791 We got your back tho! Where is this happening at? Send us a DM and we can be sure your service is on point. *TarynS"
"Still not sure why @115911 are unable to provide a 3G service in Pittsburgh these last 2 days. Thanks to @122326 for telling me how to make my phone select only @ATT which is working fine, although seems to have a weaker signal. Hopefully @115911 will fix their 3G soon. | @809792 Hey Ben! We want to make sure you love your service with us! Is this happening in the whole zip code or certain areas? Let us know through DM, so we can assist further. *TarynS"
"Shocked, just had the worst customer service in years from a @115911 rep. Left me on hold and never came back.. | @809796 Oh no! You should always have the best customer service experience every time you reach out to us. DM us so we can turn this experience around for you. *KananiB"
"@TMobileHelp wanted to use my coupons and Food 4 Less, Walmart, and Target wouldn’t accept it because it’s not a physical coupon | @532015 Oh no! You couldn't use your coupon because it wasn't a physical coupon?  Please click https://t.co/IvLqMUwEUf to meet me back in DM.  I'll do everything I can to help you get this figured out! 👊🏼💪🏼 *Frank Maez"
"I really haven't had service all day @115714 what's the problem? | @809855 This sort of situation concerns us. Please feel free to send us a Direct Message, so that we can further assist you. - VC"
"@115714 how can my husband get a new phone cord? Ours broke open and it gets really hot and hurts to touch when going to plug it in. | @398620 Certainly! Feel free to visit our website at: https://t.co/4TsFwKOF1L, here you will find the best prices upon any device accessory. - VC"
"Just now getting texts from 4 days ago, fuck are you doing @115714 ?! | @809856 This sort of comment concerns us. Please feel free to send us a Direct Message, so that we can further assist you. - VC"
@sprintcare i need help | @244613 Hello Jaclyn! Thank you for contacting us. Please DM us or further assistance. -AC
"@115714 @124218 @sprintcare @116447 so I was suppose to be called at 6 PM Central time and I’m still waiting geez https://t.co/xpFcWgkIvb | @798752 We apologize for any inconvenience. Sprint's Executive and Regulatory Service would like to reach out to you. As it is now past our standard calling hours, we can have an analyst contact you now, with your permission, or at an arranged time tomorrow. Thank you!"
@115911 get yalls shit together in Lubbock. I pay too damn much to receive this poor of service when yalls map clearly shows it should be fine. https://t.co/RmUeU178TP | @809932 DM us so we can take a look at what's going on with service in Lubbock. *KananiB
I don’t know if it’s @115911 or @115817 @UPSHelp but they got me irritated asf. Like where is my iPhone X at? 🙄🙄🙄 | @258875 Oh no! Let's try to ease some of this for you JC. DM us so we can find out where your iPhone X is. *KananiB
"@TMobileHelp I just call T-Mobile for a consultation and a representative answer me: you just connect with Optimus prime how can I help you? WTF??? | @646420 Hey Gustavo! We definitely want to make sure we get you taken care of. I see your DM and am responding now, my friend. *DevynGalligher"
No cell service today in Austin TX usual 24 to 72 hour repair time maybe switch to Sprint #TMobileHelp @115913 | @809933 @115913 I want to get to the bottom of this with you as you should have service. Click https://t.co/Mww69RQYvK to send a DM so I can review and assist. *AshleyNelson
"need a new iphone pls @115911 #TMobileTuesdays | @809934 Cool, we can help you order one https://t.co/HfKSi6f9kV DM us so we can get started. *KananiB"
@115714 i justrecieved an email statingbthat my iphone x is ready for pick up at store. I called but was told they do not have it??@4766 https://t.co/eMqpeTU1AD | @810048 No iPhone X devices will be available prior to the 11/3/17 launch. 2/2 -JE
@115714 i justrecieved an email statingbthat my iphone x is ready for pick up at store. I called but was told they do not have it??@4766 https://t.co/eMqpeTU1AD | @810048 We truly apologize for the inconvenience. The emails were sent in error 1/2 -JE
@115714 your service is trash | @810049 Please send us a DM and follow us so we can assist. -KG
"Desde Black Friday e intentado sacar una línea nueva y el servicio online de @115714 ha estado fatal !!!🤬 | @810105 Nos gustaría asistirle y proveerle información acerca del mismo. En orden de poder asistirle, por favor síganos y envíenos un mensaje en privado. -AM."
"No coverage at all in #Seattle today from @115714. It’s hard: Been a customer since 2002 in four states, but Seattle has such bad coverage downtown - today just put me over the edge looking at alternatives. Blarg. | @810107 Allow us to take a better look into this! Please send us a DM to further assist you. - DB https://t.co/rMApsVqrfy"
"@115714 suck my ass. I don’t even get signal IN MY OWN HOUSE | @810108 Hi there! We'd like to look into your network experience and turn it around. Please send us a Direct Message, so that we can further assist you. -OM https://t.co/rMApsVqrfy"
"@sprintcare I am furious with Sprint right now!! I have been a customer since 2010 and I am seriously considering leaving! I was texting a rep, they asked for my PIN and no response for an hour!! Seriously, Sprint customer service has gone downhill!! | @810109 Hey there! Please, send us a DM, we would like to continue assisting you with your issue. -MD https://t.co/rMApsVqrfy"
No more @115714 🍾 I gotta celebrate lol | @810110 We would not like you to leave our family. Is there something we can do to make mind change? -FP.
@115913  i traveled last time with my Tmobile but the speed was very slow and support only up to 3G. can i get faster internet internationally please ? | @175990 @115913 Thank you for reaching out and for your patience. Having the data you need overseas is important and I want to make sure you're covered. I'll meet you in DM to go over details. https://t.co/jYNFEXOSrM *CarmenSipes
"@115911 the candy bar and snapple codes aren’t scanning at 7-11!!! | @132473 Oh, no! Is it showing an error message? Send us a screenshot and let us know through DM so we can help! *TarynS"
@173597 https://t.co/inYVcjqj5p | @809421 Wowzer! That's a big chunk of change. We would love you here! Dm me to talk about making the change to the #MagentaTeam. https://t.co/cYAShZfro7 *PoxMaphixat
@115913 Does @TMobileHelp offer support anymore? Tweeted 3 times in 30 minutes with no reply. | @810126 @115913 I want to answer all questions about plan changes. Click on my picture https://t.co/Mww69RQYvK to send me a DM so I can look into this with you. *AshleyNelson
@TMobileHelp @244613  what does it mean when the number your trying to reach is out of service | @189468 Great question Zack. There is a possibility the number you are contacting could potentially be disconnected and not in service to accept calls upon many other reasons. To better assist you click the link and send us a DM. https://t.co/ineZm22NWC *AntoineWhite
@TMobileHelp So my iPad Pro is on the On Demand plan and I want to add data but was told I HAVE TO HAVE T-Mobile One now. Which I REFUSE to get cause my bill would explode. Any help? | @162073 Hey there! I'd love to make sure you're all set-up on the best plan for your needs! DM me and we can take a closer look! :) https://t.co/c8WLj2LUED *JustinPhillips
"Got almost all my contacts, and it’s almost time to send @115911 @TMobileHelp my old phone back. | @156070 DM me if you need assistance! :)  https://t.co/ezZMobQg63 *GraceFranco"
@115913 Placed an order last Sunday. I followed up today just to find out my order was cancelled and told I'm the one supposed to follow up. On the phone with web/sales support and they can't honor the bogo promo anymore. #tmoibilebogo #failed | @810252 @115913 Upgrading with a BOGO promo should be so exciting. Let's get to the bottom of this for you. Click https://t.co/Mww69RQYvK to send a DM so I can review and assist. *AshleyNelson
"So @115911 @TMobileHelp --- voicemail is down and after 2 1/2 hrs on hold w/customer service I'm told it's a ""known issue,"" a ticket was created, and it will be back in about 3 days. Is that acceptable service to you??? @115913 #TMobile | @810253 @115913 Hey Scott, I know it's important to have your voicemails and I'm glad to see we're already on the case to get that resolved. I would love to help make sure you have what you need in the meantime, and will be responding in our DMs shortly - I'll meet you back there! *DanielleGibbs"
"@TMobileHelp my phone is saying it has no SIM card but I haven’t removed it and now I can’t use my phone or call customer service cause I have no data | @330687 Oh yikes! I can totally help turn things around for you here, friend! DM me https://t.co/P5ACUoUfUE I got your back! :) *ChasityScanlanSevao"
"@TMobileHelp I just read that the $300 iPhone trade in offer for iPhone X lasted through 11/27... but when I called I was told it was already over... help? | @810254 I got your back, friend! DM me here https://t.co/P5ACUoUfUE and I can help make things happen moving forward! :) *ChasityScanlanSevao"
"why doesn't @115911 give customers receipts for transactions? #ijustwanttozeromyaccounts #stopscrewingcustomers #tmobile #tmobilehorrorstories #tmobilesucks #tmobiledoesnthelp #cellularphoneplansareascam #justsayno #infinitepayments #rantoftheday | @810255 Hey Alicia, receipts are necessary! Send us a DM and we can get you one as needed :) *ChanneyT"
@115714 y'all are really fuckin up w my reception and it's about to make me mad | @810306 This does not sound good! Please follow us and send us a DM to assist you with this matter. - LR
After 15 years loyal with @115714 I've finally moved to @115725 due to #marriedlife I will truly miss #sprint #lifechanges #ihatechange #changes #cellphonecarriers | @810309 If you ever change your mind we will be here! -LR.
"I hate @115714 so much I would literally sell my kidney to afford to cancel my contract and switch to @ATT , @115911 @115725 or @126302 | @253302 We saw your tweet, and it concerns us! Allow us to work with you to change the experience you're having and turn it into a great one! -LR."
"@115714 customer service is a joke anf last time I called I was told to uograde my plan a d it would be $35 to put into affect immediately.... I was NOT told it was $35 PER LINE. On top of it I was sent 2 magic boxes to an OLD address even tho I updated it. | @253302 This isn't how we want you to feel! Please send us a DM, we want to fix this! -LR."
"@115714 thanks, you condescending fuck https://t.co/zSEKO0Et5G | @810311 Hello there! Do you have issues with your device? -CL"
"@115913 Being in EMS, I was told that since I am currently on the 1 plan, there are NO more discounts available to me...WOW!!! | @810386 @115913 I would like to chat with you regarding your billing and account. Click https://t.co/Mww69RQYvK to send me a DM so I can help. *AshleyNelson"
@115913 The repairs did NOT come from Apple Care because their price was too expensive. I also added FREE Netflix & was charged $100 per line on a bill (unknowingly) & had to get it adjusted. I’m charged different prices monthly (at times) & don’t understand WHY. HELP!!!!! | @810386 @115913 Let's chat about this and see what I can do to help. Click https://t.co/Mww69RQYvK to send a DM so I can review and assist. *AshleyNelson
@115913 Hello. I am a very unhappy TMobile customer. I bought an iPhone a little over a year ago. I left Metro PCS & ONLY was paying $103 monthly with 4 lines. I was NOT used to paying $260+ for your services. I know I chose expensive phones & Im paying over a 2 yr. period. | @810386 @115913 I want to ensure that we have you on the most cost effective plan. Click on my picture https://t.co/Mww69RQYvK to send me a DM so I can look into this with you. *AshleyNelson
@116688 @115911 hey team 👋🏼 My Vudu credit isn’t working. Can I get a hand? https://t.co/9IP6HfAwWi | @534351 Oh no! Let's see if we can do something about this for you Annie. DM us. *KananiB
"@sprintcare y’all better unlock my phone or we finna lock ots😤😤😤 | @810516 Hello Leobardo! We'd like to review this with you. Please, follow us and send us a Direct Message so that we can provide further assistance. We look forward to your response! - RC https://t.co/rMApsVqrfy"
"So @115911 really told me to get WiFi because I didn’t have signal in my house..... ok let me get ATT WiFi to make my T-Mobile phone work.😒 That makes sense😒😒 | @810524 Hey Kevin, send us a DM and we can go over your options once more. *ChanneyT"
"@TMobileHelp, hello. I have an inquiry that I would like to share via private message. Please advise. | @159580 Hey there!! We would love to hear it! Just shoot us a DM! Click on me to get started! --> https://t.co/HTgeLMnnMO *DonHebron"
"@TMobileHelp spent 4 hrs trying to redeem a simple movie on vudu, redemption code error. Low and behold 1204, vudu working fine. Aggravating to waist my time on this bs | @810525 4 hours?! I'm sure we can sort this out quickly! Please DM me! https://t.co/JPRc1xI4YU *LolaChu"
Mind you @AsurionCares @115911 @tmobilehelp yet receive this but can’t receive a gawd dam pre paid postage stamp to return a gawd dam phone that isn’t mine Gawd dam i https://t.co/TZeT5anNyA | @152912 I'd love to make sure everything is looking good here! DM me! https://t.co/c8WLj2LUED *JustinPhillips
"IT’S MY DATA AND I NEED IT NOW! @115911 | @450019 What's going on, Raqueletta? We want to make sure you're connected. DM us here and we'll assist you. *ValerieP"
@sprintcare How can I retrieve a log of old text messages? | @158799 Hi there! Thank you very much for reaching out to us. We'll send you a DM to properly assist you with this and any other question that arise. -PB.
"@115714 fix this! https://t.co/jmTYDL8FHs | @810693 Sounds like something we need to look into for you. Please send us a Direct Message, so that we can further assist you. -OM https://t.co/rMApsVqrfy"
"@sprintcare @TMobileHelp @VerizonSupport @117735 Hi all. After horrendous cust srvc exp from Sprint/Philippines where I can’t understand broken English, & they can’t understand me & can’t ever help, who has the best customer service? I’m willing 2 switch 2 any1 & pay penalties https://t.co/wP0ROUIvmY | @334144 T-Mobile has some awesome ways to join the Magenta Network and save in the process! #CarrieFreedom is where it's at! DM me so I can tell you all about it! Want you to know all of possibilities that are available to you!  https://t.co/W3cyuk6dh9 *DebiChavarria"
"I still can't believe I will have to pay for a iPhone 7 for 24 months I don't even have. Thanks to thiefs and @115911 🤦🏻‍♂️ | @810789 Hey Michael, we don't want you paying for something you don't have, send us a DM so we can get to the bottom of this and make sure you're being charged appropriately. *ChanneyT"
"@115911 @TMobileHelp my service keeps dropping. This just started an hour ago. | @811028 No service is no good at all! 😣 I can't last 5 minutes without it, shoot me a DM and I'll see what's going on there!! 👌 https://t.co/soWScqBSGm *JohnAnderson"
"@TMobileHelp What’s the limit to my high speed data? | @811029 Hey there.

My name is Louise and I will assisting you today,

In order to answer your question I will need access to your T-Mobile account to see what your current Data plan is, 

Could you follow this link for me please >>>  https://t.co/xKtJVNqc2V ?

Thanks *LouM"
"@TMobileHelp Trying to redeem t-mobile Tuesday code for Vudu rental. Following prompts only to get error. Only an hour left to redeem... https://t.co/B31qncPRg6 | @811169 Hey there, My name is Louise and I will be helping you out with that code,

I will however need to access your account so could you please follow this link for me >>>>  https://t.co/xKtJVNqc2V ?

Thanks *LouM"
@TMobileHelp Trying to redeem t-mobile Tuesday code for Vudu rental. Following prompts only to get error. Only an hour left to redeem... https://t.co/B31qncPRg6 | @811169 Can I just ask if you have checked you vudu account balance to see if the credit has applied? *LouM
"@TMobileHelp 

Where are you guys. I sent you a DM 15 minutes ago 😄 | @350606 I've got your DM, I'll meet you there! https://t.co/3mHIwa3Iyu *JoeR"
"@sprintcare We were advised to contact you 888-211-4727 number and wouldn't you guess. That number also doesn't have a live person to speak with. | @811274 Hi there. We understand that you're concerned. What's going on? We want to help you. Please send us a Direct Message, so that we can further assist you. -S M https://t.co/rMApsV8PQY"
@115911 NONE of my vudu codes are working | @811318 Whoa! We want to make sure you get all of your gifts! Send over a DM and let's work on that together! We are here for you! *BrookeK
"@TMobileHelp vudu code not working on website. Please help. This is all before the expiration time. https://t.co/3da0iUUjj9 | @811319 Hi, I'm Becky and I'll be working with you today.  Let's get you verified, here's the link >>> https://t.co/xKtJVNqc2V<<< and then I can get into your account. *RebeccaS"
"@TMobileHelp I keep getting the ""Something's not right. Re-enter your code."" message from Vudu when I tried to redeem my #TMobileTuesdays code. | @811320 I'd love to turn this around for you! DM me here: https://t.co/Op5C2z3lou *ChelseaBailey"
"@TMobileHelp I'm having trouble with my t-mobile tuesdays vudu code | @811321 Hey there, Daryl! I'd love to assist you with this. DM me here so we can look into this together. https://t.co/Op5C2z3lou *ChelseaBailey"
"@115911 There is an issue redeeming this week's vudu promo code, what are the next steps I should take? It's before the expiration time and my app is updated fully. | @811323 Thanks for reaching out! Send us a DM so we can get you fixed up! *ElleA"
@TMobileHelp None of my 7 lines were able to redeem the Vudu code from T-Mobile Tuesday. It appears the codes have expired earlier than the terms stated. Was really looking forward to renting a couple flicks | @811324 Hey! I would love to answer your questions about the VUDU rental code! Send me a DM! :) https://t.co/HbdADi3eov *HumeiraPatel
@115911 please help me. My #tmobiletuesday @116688 code does not work. It keeps saying somethings not right. Please help | @811325 DM us here jMac! Let's see if there is something we can do. *KananiB
"@TMobileHelp Hey, just picked up a killer Black Friday deal on the new Pixel 2 and was just curious if the rebate will still work? Would totally be rad! | @811327 Hey there! Congrats on your sweet deal! I'd love to answer your questions today buddy! Send me a DM! 😊 https://t.co/HbdADi3eov *HumeiraPatel"
"@115911 is it possible to unlock an iPhone X for international use only? I'm currently in china @TMobileHelp | @811328 Hey Zac! I would love check out what options you have to unlock your phone today! Send me a DM, buddy! I've got you! 😊 https://t.co/HbdADi3eov *HumeiraPatel"
"@TMobileHelp I was unable to redeem any of my Vudu codes from T-Mobile Tuesdays even before they had expired. I believe Vudu expired them 1 hour prematurely. | @811491 Yikes, my friend! We definitely want to make sure you #GetThanked! Shoot us a DM, so we can chat! https://t.co/s9b5I4qxPp *JamiePitcher"
If I add myself to a persons @115911 plan in the middle of their billing cycle will my bill for that month be prorated for the days I was part of the plan or will I be charged a full monthly payment? @TMobileHelp | @131314 Meet me in the DM and I can assist you further. :) #HappyToHelp *MohammedW
"@sprintcare i am a #verizon cust.& know they support repeal of #NetNeutrality and I worry my contract will change. I do not want a $$$$ paperweight for a phone. I’m at a cross roads and want to be with a company that looks out for the consumer, not lining their pockets. thoughts? | @811543 Hi! Thank you for considering us. Here in Sprint, we value each one of the members of Sprint Family, and we would be more than glad that you and your business form part of us. (1/2) -LR."
"@sprintcare i am a #verizon cust.& know they support repeal of #NetNeutrality and I worry my contract will change. I do not want a $$$$ paperweight for a phone. I’m at a cross roads and want to be with a company that looks out for the consumer, not lining their pockets. thoughts? | @811543 If you have any question about our promotions, plans or devices, feel free to send us a DM with your inquiries. (2/2) -LR. https://t.co/rMApsV8PQY"
"@115911 embarrassed to even say, 18 yr customer here. I feel scammed, cheated and lied to. So disappointed in you! | @811623 Oh no! That's not how we want our loyal customer feeling! DM us details on your experience so we can get this turned around! *ElleA"
"@115714 service just not good my calls dont go thru & my texts dont come til the next day 🤦🏽‍♂️ shit need to be fixed | @811784 This comment concerns us. Please feel free to send us a Direct Message, so that we can further assist you. - VC"
"@115913 Hey John, do you know who I can reach out to for parts for my @122986 #pixel2 ? Got one on @115911 but dropped it. @330346 doesn’t have parts from Google yet. #pixel2 #paperweight #repairfail https://t.co/sngQ7XM7Gr | @811790 @115913 Oh, goodness! I'm sorry to hear that it was dropped, Matt. That's never fun. Let's chat about your options. Hit me up in a DM. https://t.co/EdLkYIfmTn *MariahDaigle"
@115913 how long do you have to be a T-Mobile customer to not have to deal with down payments? Love T-Mobile been with you a year cause my love affair with Sprint had to end | @811791 @115913 I’d love to look at this more closely. Please send a DM my way so we can start working https://t.co/Et1Fu7xZtb *BarbPelotte
"@115913 10 plus days my friend  who I talked into switching to T-Mobile is still waiting on her new phone. Sad | @380673 @115913 That's wonderful that you're looking to help a friend. We'd be happy to jump on board and review her order. Kindly have her send us a DM, or visit and PM our main Facebook page. Have her mention my name. https://t.co/EdLkYIfmTn *MariahDaigle"
"@115911 disappointed to learn my brother doesn't get the free @116602 when he signed up recently under the 50 and over plan. | @438748 Awh, Nikki! We don't like to hear this! Please send over a DM and let's take a closer look at what's going on! We are here to assist! *BrookeK"
"Same thing.  Valid, unused T-Mobile Tuesday Customer Appreciation Vudu $5.50 codes deactivated an hour early @ 3AM CT / 4AM ET instead of 4:59:59 AM ET when they are supposed to according to the terms.  This is likely explained by the recent daylight savings time fallback 1 hr. https://t.co/SsxfKPFQXB | @811793 I promise we always want you to get your free goodies! DM me for further assistance on this! I would love to see what I can do to help out!  https://t.co/x0QlmC72Qi *EricaCardwell"
"@115913 I bought Pixel 2 on Oct 5 to take advantage of 50% off with adding a new line. Now, Google shipped the device. I chat T mobile customer service to get a new line and she said I am not going to get 50% off  of Pixel 2. | @168233 @115913 Let's dive in to get this all sorted out for you. Please send a DM our way; we're here for you. https://t.co/lH0SH5fy2m *MikeRice"
I haven't been getting text messages for the last six days and no resolution so far. @115911 @115913 it would be nice to hear how much people love me on my birthday. But my inbox is empty because I get no text! #unhappybirthday #uncarrier | @811949 @115913 Oh my! I don’t want you to be missing out on all the great things people have to say about you. Please send a DM my way so we can figure this out. https://t.co/Et1Fu7xZtb *BarbPelotte
"@115911 | @812133 Hey there, David? Need some assistance? Dm us so we can chat! *ElleA"
"@125241 como tener hulu gratis, no fui orientado sobre eso. | @249388 ¡Hola! Envíenos un mensaje directo para poder asistirle. Estaremos esperando su mensaje. - EG https://t.co/rMApsV8PQY"
@115913 its a shame when someone been with u since u started & now has to make a tough decisions regarding leaving #NOTLOYAL2CUST | @130878 @115913 We’d hate to see you leave and love out loyal customers! Please send a DM our way so we can help https://t.co/Et1Fu7xZtb *BarbPelotte
"Thank you @115911 for not cancelling my inactive phone line despite me requesting and chasing twice....called again today to have the phone put down on me.... credit report now affected and trying to settle the account but your team do not appear to want my money?? | @812569 Amanda, we appreciate you bringing this to our attention. We are on it. DM us. *GiselleM"
"@115911 #BOGO / bogus?Rules not clear on BOGO when opening new line or moving over from one carrier to @115911. A single user can't use the BOGO without adding a line? The ""fine print"" does not have this ""fine print"". Store guys couldn't show the ""fine print"". #nobogo | @812570 Saif, we're happy to address your concerns. Please DM us. *GiselleM"
"Man, @115911 why is your service in Boston so terrible? I'm not normally snobby abt cell service, but I thought when I moved back from W Africa I'd finally be able to stream podcasts without tons of delays and buffering. Half the places I go in Boston I get one bar of service. | @812571 Hi Erin. Can you tell me what part of Boston you're in? Send us the details in a DM. We'll definitely look into it, as we understand the importance of listening to your podcast. *KaeW"
"I don't know why, but my phone is running at a snail's pace today, what do you think is happening? @TMobileHelp @115911 @115913 @117543 | @139699 @115913 We want your services running smoothly. I'd be happy to look into this with you, Stephen. Kindly shoot a DM my way. https://t.co/EdLkYIfmTn *MariahDaigle"
"@115911 @115821 please do not use ups to ship anything my house  @UPSHelp @115817  last 4 delivery they been miss delivering or now delivering wrong packages | @150658 Roma, we're happy to address your concerns. DM us. *GiselleM"
"@115714 really? You’re down again?!? Goddamnit | @800934 I am sorry to hear of this issue. Just to check, are you having issues with calls, texts, data or all? Please shoot us a DM, so we can assist you. - LP"
Just another inconvenience...thanks @115714 @sprintcare I can’t even post from my bedroom. Smh https://t.co/AH8x6j8DNa | @812677 Oh no! What is going on? -JM
"Pipe be so dead, bout to hit up @115714 and dispute my monthly rates... #issavoyè | @812678 Hey there! Send us a DM and we will be happy to assist you. - LP"
"@115714 @sprintcare Question, if you deactivate my service, then why are you billing me for a month I was unable to use your service....bc your deactivated me. Is that normal? I'm paying for....blank? | @812680 I am happy to assist with resolving your billing concerns.  I will contact you after 9 am central time. https://t.co/rMApsV8PQY"
@115714 just an FYI your website is atrocious.  Trying to do normal things like log in or reset a password is insanely difficult and makes me want to toss my computer through the wall! | @812681 Hi. It is actually pretty simple. What kind of error are you getting? - JM
"@116447 @115714 Having MAJOR issues getting a refund despite your ""sprint 14 day satisfaction guarantee"". Returned a defective phone within 5 days and closed service. 10 days and 10+ calls to customer service later, still no help/refund. everyone is clueless. Pls help!! | @812682 Thanks for reaching out we are with Team @116447 We're here to help! Pls DM your phone #"
"@TMobileHelp Classic New Start with T-Mobile
Giving a bow to ATT customer service.
Moving 5 lines from ATT to TMo, it is off a very disappointing start... | @230602 Yikes! That is not the kind of experience we want for you. DM us so we can get this turned around for you! https://t.co/jUueWiMypn *AmandaCross"
I’m so pissed if @115911 thing I’m paying this extra $60 for some shit one of they employees added to my account when all I asked for was unlimited data on ONE line (that’s $30) | @436887 Reliable service & expected charges is extremely important for our #MagentaFam I just responded to your DMs. I will meet you there for a resolution https://t.co/E37bpdWEut *StephanieTowers
The worse possible feeling is to wake up to find up you upgraded ur service for @115911 to set you up for failure🤦🏽‍♀️ | @812784 Whoa there! We can't have you feeling bad to the bone! Success is all we know on #TeamMagenta! Shoot us a DM with account details so we can assist! *WhitneyJ
"@TMobileHelp Request IMMEDIATE authorization to return my S7 Case and screen protector for FULL refund. I thought the bundle was part of the phone purchase.  $35 for an $8 case and $30 for a screen protector is ridiculous.  Next tweet will be to John Legere. #TMobileRipOff | @812787 Hi there Judy, thanks for reaching out. I am bummed to hear that there was some mix up regarding the accessories. I would be glad to check out what we can do about helping you return them if you'd like. Please visit this link to send me a DM: https://t.co/jF5yH1FZgs"
"So yeah I’m definitely about to start looking at other companies. @115911 ain’t what’s up anymore 😂 | @436887 Whoa. We're definitely what's up, D. Send us a DM. We're happy to help. *GiselleM"
Gee... why do @115714 exist? This shit do not be working | @813050 (2/2) What seems to be the issue? - WR
Gee... why do @115714 exist? This shit do not be working | @813050 (1/2) Hi there! Thanks for bringing this to our attention. We would love to look into that for you. - WR
"@115714 fix my shit so i can get a new phone | @813051 Please send us a Direct Message, so that we can further assist you. - JM"
"@sprintcare I have asked you for my final bill for nearly two months now and still nothing. Good luck trying to collect. You waited knowing @115911  was paying off my balance. See you in court if you even think of collecting now. | @623446 Please send us a Direct Message, so that we can further assist you. -PC"
"@115911 Why does any attempt to add a new line to my account give me this error message?  

Sorry, there was an error in processing your request.

It's been doing this for a week. | @295725 Hmmm, Lauren...Nothing's been reported on our end. Let's take a look and get you some answers. Send us a DM and we can even get that line added for you! *WhitneyJ"
@115911 I know I didn't pay a $200+ phone bill days ago just to get my phone cut off 😑 | @813059 No ma'am! Keeping you connected is key! And I'm with you...money matters! Shoot us a DM and we'll take a look at this right away. *WhitneyJ
"@115913 I get charged $82 for 8 hours of use? I had to cancel due to poor service. Are you kidding? 14 day buyer remorse. @TMobileHelp | @387596 @115913 Hey! It's important to have an accurate bill and I'd love to take a look at what happened. Send me a DM, so we can chat. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
"@115911 after 12 years you don't have a bigger fan than me. . .why are we arguing over twenty bucks? #Loyalty | @401692 I don't like to argue either, Jeff! Let's check out the deets! Billing consistency is key and we've got to deliver. DM us and we'll get started! *WhitneyJ"
"@115911 why do you throttle speeds if I'm using rollover data? That's bs. It's my data, I paid for, why can't I use it at full speed? | @812783 We always want your data to be speedy! I see your DM and will be right with you :) *KirstenHartford"
"@115913, pre-paid SIM cards, that were ordered online, are expiring before the expiration date. Customer service can’t help resolved the issue. #FTC | @813061 @115913 Hey! I'd love to work with you to get to the bottom of this. Send me a DM, so we can chat. https://t.co/3sF8qpf2nx Thank you! *AlissaFast"
@115911 I switched from T-Mobile to MetroPCS and T-Mobile refuses to refund me approximately 20 days of the last billed month (me already in MetroPCS) due to internal regulations. Can't file a complaint in the call center neither. | @813062 Hi Franco. We're sad to hear that you are no longer with us. If you need further assistance please send us a DM and we'll look into your matter. *KaeW
"I Just Wanna Know Why I Was Taxed $5.85 To Pay My Phone Bill @115911 | @813280 Did you pay your bill over the phone? If so we charge to do so. Our other ways to pay that are free include: using our app, paying online, or visiting your closest retail location. We apologize of this wasn't explained in advance Key. *KaeW"
@115858 and @AppleSupport doing nothing about my problem. @TMobileHelp says my phone isn't theirs. @115858 stating that they cannot unlock my phone because it is @TMobileHelp. Who should I believe? T-Mobile asked money to unlock the phone paid in full price. | @133416 We can certainly go over all of your options. Send a DM our way! https://t.co/AoIxFXbK8A *JenniferRogers
"@115913  Hey sir i am switching to tmobile tomorrow. I also live in iowa. How do you think my experience will go. Should i expect great coverage?? | @813281 @115913 Hey! I'd love to see you make the switch! Check out the coverage here: https://t.co/7Ki780C2ND and send me a DM, if you have additional questions. *AlissaFast"
. @TMobileHelp my phone number was ported illegally I need help | @813282 We definitely need to make sure that your number is where it belongs! DM me and we'll get started! https://t.co/GfMqTm3Joc *LizRackliff
"@115913 so one of your company’s employees gave us wrong information that resulted in the suspension of our account, and now no one wants to properly fix it... and all before Christmas... Thanks #T-Mobile | @813283 @115913 Hey Carlos! Accurate information is important and I'd love to work with you to get to the bottom of this. Please send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"@sprintcare is service down in the DC area?  I haven't been able to use mobile data since yesterday. | @746361 Is this happening at just one location or more? Have you power off and back on your device? Please send us a Direct Message, so that we can further assist you. -PC"
".@115714 your unlimited deals might be 🔥, but the extreme incompetence of your website/logging in makes a dude wanna switch carriers ASAP. What's good, @115725? @115911? #frustrated https://t.co/lzUHE0FNwR | @813438 Oh no! Hey Chris, thank you for mentioning us. Do you have issues with logging into your Sprint account online? It's a great thing you mentioned that. We specialize in solving this. Would you please send us a DM so we can fix that for you please? Thank you. Ange L"
@115714 What do I have to do to get signal stand on top of my house? Fix your shit | @813440 Thanks for bringing this to our attention. - JM
"So @115714 can't enroll me as new customer over the web or via phone. They want to ""verify my identity"" personally at a store. Thank you! If you can't trust me why should I trust you? I think I'll just go somewhere else. | @813441 While we understand this can be a nuisance to you, we do this in order to avoid any orders or account that may be made by someone other than yourself. Your privacy and security is above anything else for us. We hope you understand this decision is to protect you. - JF"
"Thank you @115911 for pissing me off. Teach your employees to do their jobs and you might sell some phones. | @813494 Hello Lacy, we're here to make your experiences with us positive as possible. Please tell us what happened, we want to help. DM us. *JoanO"
"Shoutout to @115911 for allowing people to scam my account and purchase devices without my permission. Appreciate it @115913 @116755 . This is exactly what i wanted to spend my time dealing with. | @330927 @115913 We absolutely want a full resolution for you here, Josh. We'll meet you in DM shortly. https://t.co/lH0SH5fy2m *MikeRice"
@115911 Are you tracking that the tower at Fort Bliss/El Paso has no data/text capability? It’s been off all day. | @813541 Hey Keith! I know how important it is to stay connected and I want to make sure we check this out. Shoot us a DM to assist you. *ValerieP
I have sent you a pm.  I really hope that someone whose been with y'all since u started can get a positive resolution.  Ty 4 yr time https://t.co/xyKqTU4nXV | @130878 I see your DM and will be reaching out to help. *BarbPelotte
Just switched carriers for the first time ever & @115911 service sucks . Wish @115725 was offering a deal! | @813565 Oh no. We want your experience with us to be a good one. DM us. We're here to help. *GiselleM
@115911 bad reception in Miami. 42 ace and us 1 is always blanked out. | @813566 Hi Jesus! We're all about staying connected at all times! Send us a DM with account details and we'll get you connected ASAP! *WhitneyJ
"I hate @115911 so much. For the 3 years that I've had a plan with them I never set up a password for when I call them. Now all of a sudden there's a password and they won't let me access my account unless I physically go into a store. | @813567 We take your security seriously, Jennifer. If there's anything we can help with just DM, we're here for you. *JoanO"
".@115911 Your prices may be good but your customer service needs a serious overhaul. Horrendous. | @582684 We're always open to feedback, Valerie. Tell us over on DM what happened to make you feel this way, we'd be happy to help. *JoanO"
"@115714 y’all trying to take a @115911 customer today or nah? 😏 | @436887 Hey there! I would be more than happy to help you with your questions and concerns, send us a DM and we can help you out =D *AnaAliciaCortez"
@115714 y’all trying to take a @115911 customer today or nah? 😏 | @436887 We'd love to see you as part of our family. Please check our great offers in this link: https://t.co/dwtDgGbWzU . - EG
"@TMobileHelp are you having issues with calls? I hear a loud beep randomly on all my calls.  I’ve noticed it usually on wifi calling. | @229494 Oh, no! Let's dig in and see if we can get that beeping to stop! Send me a DM. https://t.co/Mc0PtWxV6a *JoslynLajoie"
@TMobileHelp I called in s payment to TMobile on Monday and told their agent not to deposit the check until 4 December she deposited it on Tuesday which caused my bank account NSF I want ny $35 fee back and I’ve called my bank and they couldn’t reverse the fee. T-Mobile IS UGH!! | @813569 We can do better than that! Let me make this right. DM me! https://t.co/bwHAQCkoRc *DuncanWorks
"@TMobileHelp I'm traveling this week to Fiji and Solomon Islands.  Should I add an international data plan?  And are calls really $4/minute?  thanks! | @813570 Hello there! My name is Fili and I will be here to help you out! Can you send us a private message so we can go over your account and make sure you're set for success when you go to Fiji, please?:D *FiliQuiroz"
"@TMobileHelp I am changing from iPhone 6 to oneplus 5t. Do I need to do anything other than move the Sim card from one phone to the other? | @174708 Hey David, hit me up with a DM and I'll help you with the switch over my friend. 😊 https://t.co/JndQXzqo6y *UsmanArif"
Has anybody with @115911 actually been able to setup the free Netflix? I’ve been trying all week but yet nada 😡😿 | @813598 That's odd for sure. I've got the info for you here https://t.co/sTJqBL7feD. DM us with questions. *GiselleM
"@115911 is refusing to unlock my Iphone 6 since I switched to a pre-paid account. Every time I call a different clown gives me a different excuse. I got it. Pre-paid customers are piece of shit. | @813753 Let's make sure that we're on the same page, Andresa! Send us a DM and we can get this straightened out. *TarynS"
"Ship me my iPhone X @115714 it’s been so long | @813843 Hi there! Please shoot me a DM, so I can assist you further. - LP"
@115714 I ordered my I phone 7 from sprint Friday and was received Monday notice my screen was defective I took my phone to three sprint stores and called customer service and no one could help I was sent garbage I bet @115911 @ATT @ Verizon wouldn’t treat customer like that | @813844 I hate to hear you had issues with your Sprint phone. You can contact the order support department at 866-789-8292 Monday - Sunday: 8:00 AM - 8:00 PM CST or access the 24hrs chat system at https://t.co/l13eStvC56 and https://t.co/QtmFYgCpka  and they would be able to assist you.
"@115714 customer service and actual service is the absolute worst. Thankful I stumbled upon one helpful person! Many many calls later. | @813845 Hello Katie, we hate to hear you having issue with our customer service, but great full someone was able to help you out. Is there something I can help you with today?"
@115714 really gets under my skin | @813846 This is concerning to read. Are you having some type of issue with your account or service? We would like to help. - JF
"@115913  feel deceived/lied to by a store rep on a plan change and how it would affect my bill. Customer service was unhelpful. Family has been with TMobile for over a decade, very upset and frustrated right now; hoping you can help.. | @813876 @115913 Hi Dan! I'm sad to hear of this experienced would love to work with you to turn this around. Send me a DM, so we can get started. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
Good thing I don't have the @115911 @116602 on us. Wouldn't be able to watch it with the horrible streaming. Thought they were suppose to have great coverage in South Florida | @170814 Hey there.  We want to look into your concerns for you. Please send over a DM and allow us to get started. We are here for you! *BrookeK
"@115911 is no help and their reps are unbelievable 😑😑 | @813877 What's going on, Crissy? DM us, I'm sure we can turn this around for you. *JoanO"
"After 2 days of being stuck abroad without service and 3G @115911 finally came through, thank god | @813878 Hi there, Lauren! We want to make sure you understand all the international feature of your plan! Send us a DM so you can have an idea of the service we offer where you're traveling 😊 *ElleA"
"@115913 mr.legere can someone please call me? | @620891 @115913 Hi David! We're here for you and would love to help. Please send me a DM, so we can get started. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
@115913 4 month in a row still getting charged for multiple phones on one line.  Good work Tmobile. | @376693 @115913 Hey Kevin! I know that a 100% accurate bill is a top priority and would love to work with you to sort this out. Please send me a DM so we can get started. https://t.co/3sF8qpf2nx Thank you! *AlissaFast
"@TMobileHelp will the BOGO on smartphones still be available in February? | @806902 Hey there John! Shoot me a DM let's talk 
https://t.co/oJwi530Mfi *KiaWashington"
"@TMobileHelp if I need to return my old phone through jump, can I go into a T-Mobile store to return it? | @477653 We've got your back. Meet us in DM: https://t.co/AsNixOq0xa *SekiaSmith"
"@115911 so do existing customers get free @116602 too? | @667368 Great question, Annabel! This offer is for new and existing customers alike! As long as you've got the T-Mobile One Family Plan you're in! DM us and we can check it out for you! *WhitneyJ"
"@115913 so my last call to your customer service was horrible. Rude and arrogant customer service rep. This is a first! Think you hired a @115725 rep. Either way I’m in #tmobileone but my bill is $60 more this month. What gives @115911 | @814168 @115913 Hey! Great customer service is super important and I'd love to work with you to turn this around. Please send me a DM, so we can get started. https://t.co/3sF8qpf2nx *AlissaFast"
"Good job, @115911 @125607. My phone isn't receiving texts again, and now it's getting me into some trouble at work🖒 | @814169 Oh no, Natalie. Let us make sure those messages get there when you need them, DM us. *JoanO"
@115913 My mom is 80yo. She has a flip phone with @117735 She does not text or use data. I need a simple plan for her that is not ridiculous. I am only allowed 10 devices on my plan with ATT. I need her on her own plan. HELP. | @149068 @115913 Hey! We'd love to check out all of her options. It's important to have the best plan for her usage and budget. Send me a DM and we'll chat. https://t.co/3sF8qpf2nx *AlissaFast
"@sprintcare your service is terrible in zip code 30004 #sprintsucks | @814334 (2/2) Please send us a DM, so that we can further assist you. Thank you! - WR"
@sprintcare your service is terrible in zip code 30004 #sprintsucks | @814334 (1/2) Hi there! Thanks for bringing this to our attention. We would love to look into that for you. - WR
"Y'all have the worst LTE @115714 | @218319 If currently having issues with LTE services, please confirm is this happening at just one or more locations? Please send us a Direct Message, so that we can further assist you. -PC"
"Terrible customer service experience at @115714 store at the Polaris Mall. Super arrogant salesperson. Sprint couldn’t care less about existing accounts. Moving back to @115911. | @814335 We do apologize that you had a negative experience, we can provide feedback on the store if you'd like. You as a Sprint family member are important to us, we would hate to see you leave. Please DM us -Maria Q"
Aight I think it’s time for me to part ways with @115714 shit is trash. | @486858 Oh no! What is going on? -JM
"Last night, the @sprintcare rep on the phone removed my late fee because he said he understood how things get chaotic when moving and recommended using local honey in my tea for my cough. Now that is customer service! | @814336 Thank you for recognizing our Customer service representatives.  We hope you feel better soon, thank you for being a loyal Sprint customer!"
@TMobileHelp I am having issues with the orders I placed. Can you please help with expidited shipping as these are my new lines added to my account? | @784624 I'm so excited for you to get your new phones! Send me over a DM and we'll take care of you! https://t.co/eNOMRUc3s7 *Shannon Pelletier
"@115911 your voice and data services have been awful in the last couple of weeks in Alameda CA. What’s going on? | @566971 Let's take a look at that, Miguel. DM us, we'll make sure you're connected when you need us. *JoanO"
@TMobileHelp can you please boost your service/signal in Hayward? | @814475 Hey there! I would love to look into your coverage closer! DM me! https://t.co/86MicZnF9C *WarrenCamp
"@TMobileHelp - confused why my upload is two times faster than my download.

Just tested @115911 in : 11.0Mbps using https://t.co/2cUIIbhD0k #opensignal #speedtest @56095 https://t.co/fABRIAGGME | @526692 I'd love to make sure you are #MagentaConnected! 🔌 Please DM me here: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann"
"@115913 @115911 why do I have to add a line for the BOGO phone deal?? Do you guys not like existing customers, and are only interested in new customers? #CustomerService #customerappreciation | @814476 @115913 Hey! The BOGOs are awesome deals. In order to qualify for this particular offer, adding a line is required, but if that doesn't work for you, we have a ton of other offers. Check them out here: https://t.co/aIZPWLwowe *AlissaFast"
"@115913 how does someone add buy two iPhones and add the to an account that's not yours? Well it happened to me and t mobile said they have to keep them active to insure it was fraud, before they will remove them. Tell me where is the identity check for certification? | @814477 @115913 Hey! This is truly not the experience I want for you or anyone and would love to work with you toward a solution. Please send me a DM so we can get started. https://t.co/3sF8qpf2nx *AlissaFast"
"@115913 #ceolifewhataboutthecustomerswhohavebeenwithyoufromthebeginning Tis the season for giving. How about starting by giving back to your loyal customers | @138504 @115913 Hey! I appreciate all of our customers and would love to go over all of your options for a holiday deal. Send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
"Unbelievable! Despite all the efforts yesterday to retrieve my package @115911  and @115817 have failed miserably! Very #disappointed, wasted so much time and noone is doing anything - #complaint #tmobile #ups | @221395 Waiting on a package to arrive is not how we want you to spend your time! I've got your DM and I'll be messaging you back in just a moment! https://t.co/GfMqTm3Joc *LizRackliff"
"At #texaschildrenhospital #tmobile I would have thought higher up, better service. @115911  :( https://t.co/43YjQULoia | @814478 Hey there, Steven. Please send over a DM and let's work on this for you. Sounds like service is the last thing you should be worried about and we are here to help! *BrookeK"
"@115913 @116755 still waiting for a call or email from the executive office regarding a recurring issue that keeps happening... | @185643 @115913 @116755 Hello! We're here for you and would love to get you an update. Please send me a DM, so we can chat. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
"@TMobileHelp 
You have blocked the IMEI of my Samsung J7 IMEI __credit_card__
Please unlock it I have purchased the balance of the phone device was paid $78. You still have not unlocked that’s like a blackmailing is totally not acceptable. | @814479 Hello! We're here for you and would love to help. Please send me a DM, so we can get started. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
@115911 we need to come up with a solution time is NOT on my side | @803389 Hey Coko! We're always on your side! Send us a DM so we can take care of you ASAP! *WhitneyJ
"@TMobileHelp 4g in Staten island....cmon | @365747 Tech girl is here to help. Please send me a DM, and I can look into this. :) https://t.co/NICrRPn7OP *SierraRichards"
"@115913 @TMobileHelp 
Tmobile has blocked the IMEI of my Samsung J7 that I have purchased. The customer service sending me to tmobile store the tmobile store to customer service such a shame blocking the IMEI  of cheap phone so you can’t make calls  
IMEI __credit_card__ | @814479 @115913 Hey! I'd love to work with you toward a solution. It's important to have your device working. Send me a DM, so we can get started. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
@115714 if ur reading this - where’s the service at? | @814770 Please send us a DM to check your services. - EG https://t.co/rMApsV8PQY
"@sprintcare its more like sprint DOES NOT CARE, I have been a loyal customer for over 7 years and you cant help upgrade a line/set up on a new leaseing program? You guys will payout other people to switch carriers but cant help a current customer? what would you guys do @115725 | @813848 We can help you Emily!  Please direct message me with you request and we can move on from there!  If you need general assistance than I can help here. -MB"
Sprint is such a worthless company @115714 reps have lied to me 3 times about unlocking old phones. Still not unlocked sigh | @221556 I'd love to have the chance to assist you with this. Shoot us a DM to further assist. - JM
I need a better deal telephone company like for real @sprintcare  sucks 3 days trying to get to talk to someone not the damn machines | @319762 I can understand your frustration. I can contact you myself and see if there is anything that can be done for you. Is this ok?
I need a better deal telephone company like for real @sprintcare  sucks 3 days trying to get to talk to someone not the damn machines | @319762 Thank you so very much for allowing me to assist you today. Take good care of yourself and please don't hesitate to reach out to me again for any further assistance. Have a great rest of your week!
@115714 if you’re reading this —what the heck is going on with your service 🤷🏽‍♀️ | @814770 Hey! What's going on? Please let us know to further assist. - EG
@sprintcare I'm extremely disappointed in Sprint as an 11 year customer. I have a serious issue that needs resolution immediately. And I'm shocked that I have to continue to ask for help. | @814771 Sounds like something we need to look into. Tell me what's going on and I can help you. - RR
"I’d just like to know when @115714 is gonna get its life together here in the Virgin Islands. My phone hasn’t worked properly for almost 3 months. | @300428 We completely understand your concern, we are working diligent to restore all services on the island as quick as possible. -JM"
Moving towards this after 12 years. RT @486858: Aight I think it’s time for me to part ways with @115714 shit is trash. | @814773 Oh no! What is going on? -JM
"@116447 @sprintcare good morning, Network needs an energy drink. 2180 South 4th Avenue. 85364. dropping calls in this area too. https://t.co/L1E2uKUtKj | @166626 Thank you for letting us know.  Team @116447 will get this info to our Network team."
I need a phone return kit from @115714 | @814774 Sure! Please contact our order support department at 866-789-8292. -JM
You guys owe me 300$ plus all my time that was wasted trying to fix something that you fucked up!!! @115714 @sprintcare | @814775 This is not the feedback we want to hear from our customers. We apologize for the treatment that you had received. Kindly send us a private message for further assistance. -CO
"$tmus @115913 Have you heard about this cool technology called CRM? What a mess you have going. You should try the old management trick of calling yourself. #sorryiswitched | @646100 @115913 Hi Road! This is truly not how I want you to feel and would love to work with you to turn this around. Please send me a DM, so we can get started. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
"$tmus @115913 Have you heard about this cool technology called CRM? What a mess you have going. You should try the old management trick of calling yourself. #sorryiswitched | @646100 @115913 Thanks for the DM, Rod. You'll be receiving a reply shortly. Thank you, again. *AlissaFast"
"So we are talking by pm,  nothing happened so far but T-Mobile has reached out.  Tbc https://t.co/tbYqmc9eML | @130878 Hey! Thanks for sticking with us! I'm with you and sent you a DM! I'll see you there! *LaurenChan"
I’m so upset with @115911 😠😡 | @814793 Hey Mami! We're all smiles on #TeamMagenta! DM us so we can turn that frown upside down! *WhitneyJ
@115913 #whataboutloyalcustomerswhohavebeenwithyourcompanylongerthenyouhavebeenCEO | @138504 @115913 Thank you for your DM. We'll be sending a reply shortly. *AlissaFast
"Shoutout to @TMobileHelp for giving me a 3 day long runaround just to tell me that I need to speak with Apple about my iPhone | @269893 Your time is valuable to us, Joel! Please let us know if you need more assistance in DM and thanks for all your hard work reaching out to Apple! https://t.co/AsNixOq0xa *SekiaSmith"
"@115913 @TMobileHelp 
T-mobile illegally locked the device. Please note this Samsung J7 was regionally unlocked in USA. But tmobile locked for last 3 weeks. tmobile is not unlocking it every time they promise they will unlock it But they never unlock Its a nightmare for me. | @814479 @115913 Hey! We've got your DMs and will be responding shortly. Thank you! *AlissaFast"
"Yo @115714 I’m leaving you😡😡 you always wanna charge extra money for no reason😤 | @814822 Hello! That's not the way we'd like our customers to feel. Please, DM us with more details so that we can further assist you. Your business is important for us, and we don't want to see you going anywhere! - DA https://t.co/rMApsVqrfy"
"@115913 @TMobileHelp @115911 called yesterday to trade in my old iPhone 6 for an X with $300 statement credit and was told the promotion ended 12 hours ago and they couldn’t help me! I’ve helped bring 9 postpaid lines to you guys this year, what gives?! Help a brother out! | @815112 @115913 Hi Brendan! It's important to get the best deal on your upgrade and trade it. Send me a DM and we'll check out all of your options! https://t.co/3sF8qpf2nx *AlissaFast"
"I'm a would-be new @115911 customer. Ordered two iPhones Monday as part of #BOGOpalooza. Got ""Your order was successfully submitted"" email. Called now, rep says there was ""glitch"", ""order was never submitted"", need to redo. But they won't honor promotion. So no new customer. | @815113 We'd love to have you with us Tim! Lets check this out and see what our options are, DM us! *MelJ"
@115911 my phone is acting crazy and is broken can you pls send me a new one | @815114 Let's take a look and see what's going on with it! Send us a DM and we'll chat *ErikS
"@115911 called customer service but after waiting, an automated voice simply said, ""no one is available to take your call"" and it disconnected. Probably should rename this department... | @815115 Whoa, Amie! This is not the experience we want you to have! Please send over a DM and let's get to the bottom of things for you! We are here to help! *BrookeK"
"@115913 @TMobileHelp 
The phone had no balance cause it was paid 2017 of March. And Tmobile ensured me that the phone is unlocked. Tanks https://t.co/BqXNIQSnvT | @814479 @115913 It's important to us that we find a resolution. I will meet you back in DM. *CassyFitzgerald"
"okay @115714, i’m getting off my dads plan and getting my own plan, so where’s this stupid form i allegedly have to fill out? mind you there’s no email linked to the account of a 57 year old man so don’t screw with me anymore and just send me a link 🙄 | @461907 We understand your situation. You must both visit the following link and complete the steps shown there to complete a change of ownership: https://t.co/bNluJeQart . - JF"
"I have to admit, if @115714 can make it ANY more difficult to upgrade a device for Christmas, it is time to call @117735 or @115911 and take ALL 10 lines with me... This is the most difficult and extended process in history... 7 days, 6 chats, 5 FB messages, 10 calls, NOTHING! | @815236 Hey! We'd hate to see you go! What's going on? Please let us know to assist. - EG"
"@124218 the worst service I ever have in my life . This company is a shit | @774943 Are you currently having issues with service? Please provide us with more details, for better assistance.. -PC"
"@115714 do u still sell #ProductRed #iphone7s | @815237 Yes we do! If you're a current Sprint customer login to https://t.co/KDKMy1BbDn to check ur eligibility & your iPhone offer. If you're thinking about joining Sprint click here https://t.co/tx6PV7Wovm & get in touch with sales by clicking ""Live Chat"" option ;) -MP"
"@115714 wondering if @160285 skins are available still. Called 3 stores, one told me i could get it online. I wasted 25 points for nothing. Can we get team skins at boost too or just Sprint? Because none in buffalo/Cheektowaga/Amherst have any left. Thanks! | @138776 Hi. Only at Sprint stores. - JM"
"@sprintcare I have been on hold for over 20 minutes after being transferred to corp. without an explanation as to why. I cannot access my account. Can anyone actually help me? #SprintIsWreckingMyWeek | @677941 Just to confirm, are you still on the phone? Please shoot me a DM so we can further assist you. - LP"
When you spend this much money with sprint and can't even get a simple issue fix or any kind of loyal rewards thinking of switching...@sprintcare @115714 @12346 https://t.co/JvKj2JrGej | @155355 This is not the feedback we want to hear from our customers. We have loyalty reward offers that are unique to valued customers like you. Kindly send us a direct message to assist you. -CO
hey @115714 you need better service around my job because how slow my phone is being makes me want to murder | @815238 Hey! Let's check on that services for you. Please send us a DM in order to further assist. - EG https://t.co/rMApsV8PQY
@115714 Y'all are TRASH af | @815239 Hi there! What seems to be the issue? We would like to assist you. - LP
"@115714 @sprintcare Hate being lied to!! Say one thing, give another | @324879 Hey there! Please shoot me a DM with details so that I can assist you further. - LP"
"@115913 When will T-Mobile be activating RCS? | @815420 @115913 Hey! RCS has been available, device dependent, on T-Mobile as early as July 2015. Send us a DM if you have additional questions. *AlissaFast"
@115913 Had the worst experience trying to order via phone and online with T-Mobile I am a two year customer and my account was flagged as possible fraud. Hello @115725 or @117735. Wanna make a deal? | @815422 @115913 Hello Chris! We've got your DMs and will be replying ASAP. It's important to get this all sorted and we're here for you. *AlissaFast
"@115911 my fiance is trying to go to @115714 because he can't just pay his payment arrangement off without adding the next bill which is not due yet smh | @629005 Hi there, Taylor! Let's take a closer look at this and find an arrangement that fits your needs. Send me a DM, and I'll get you the help you need. :)  https://t.co/6NxKsl5RJm Thanks a million! *JoshHenegar"
"@115911 my fiance is trying to go to @115714 because he can't just pay his payment arrangement off without adding the next bill which is not due yet smh | @629005 Hi, Get started here: https://t.co/TBsh2Eblq6 Conversation will be continued in your secured web browser."
"IM SO TIRED OF @115911 LIKE Y DO I PAY FOR SO MUCH AND STILL GET SUPER SHITTY CONNECTION | @815424 I know how important it is for me to have a strong connection on my phone so I hear ya, Bee! DM us here so we can look into this with you. *BlakeT"
Hey @115913 can we get the visual voicemail app fixed? Voicemail hasn't been syncing since the last update and it looks like I'm going to have to cancel my voice to text service | @815425 @115913 Hi Misty! It's important to have the services working that you love! Let's work together toward a solution on this. Send me a DM so we can get started. https://t.co/3sF8qpf2nx *AlissaFast
"Worse text message ever. Paying for something that doesn’t even work. @115911 https://t.co/M8zMV33tbO | @815426 We definitely want you to have the coverage you need, Liliana. Please DM us. We're happy to help you. *GiselleM"
"@115911 A few days a week my data/connectivity disappears for 45 minutes - not a phone issue. This is the last week its gonna happen. Switching to @ATT | @815428 Kenneth, we definitely want you to have the coverage you need. Please DM us. We're happy to help. *GiselleM"
"Update: The T-Mobile Twitter rep was a nice enough guy, but he's hamstrung by the company's rigid approach to device exchanges. Same with the previous two phone agents I spoke with. Back to @115725 or @ATT.  An absolutely unnecessary loss of a customer. https://t.co/1njRPmxdAF | @815648 We can definitely figure something out! Meet me back in DM, so we can go over some other options. *ChrisScott"
@115714 give me a customer service number that goes to a human please!!!! i can't reach a human being | @815750 I will be more than happy to assist.  Please DM your contact information. https://t.co/rMApsV8PQY
"@115714 has THE WORST service known to mankind. I literally never have service anywhere. I pay $220 for mine and my fiancés phone bill for nothing but a loading sign on anything I do on my phone! 😂😡 this is so frustrating, sprint! | @815752 Oh no! Since when are you having this issue? -JM"
@115714 you people have the worst customer service i have ever dealt with I’ve been on hold collectively for 4 hours! | @815755 Hello John we hate to hear you having issues with our customer services. Is there something I can help you with today?
Sprint has terrible reception. Terrible! I can barely send this tweet and i have 4 bars. @115714 | @815756 Do you usually have issues in one or multiple locations? How long have you been having issues? - WR
Sprint has terrible reception. Terrible! I can barely send this tweet and i have 4 bars. @115714 | @815756 (2/2) What seems to be the issue? - WR
Sprint has terrible reception. Terrible! I can barely send this tweet and i have 4 bars. @115714 | @815756 (1/2) Hi there! Thanks for bringing this to our attention. We would love to look into that for you. - WR
So my contract with @115714 is almost up.. @115911 ( @115725 fuck ya with ya net neutrality move ya pulling) what's up with the new iPhone's and plans. | @712221 we hate to hear you wanting to leave the sprint family. Is there something we can help with today?
"@sprintcare hello, I’m having issues with the network at a certain location that never had issues before. I tried reporting the problem, I’m not sure if that will do anything. I’m wondering if there is anything else I can do to help resolve this. | @815757 Please send us a DM with the location where you are experiencing this issue to take a closer look ourselves. - JF"
@TMobileHelp hey! could you guys please help me with something? | @815790 We've got you covered! Click on my photo to send me a message! https://t.co/gf5u76tUhT *JennyRowe
@115911 hi. When will we see band 71 in Phoenix AZ? | @815791 Hey Chloe what device do you currently have? *JasmineS
My iPhone X is out for delivery. I’m hype!! @115911 | @789190 YAY! That's amazing news! Enjoy your new iPhone!! *JennyRowe
@TMobileHelp help my insurance says I’ve used both of my claims but I have only used one | @299329 Oh no! I'll be glad to review some options with you. Meet me in DM https://t.co/vFlxW8eRD7 *RyanCulpepper
"@TMobileHelp HELP MY SERVICE IS GONE I WANT FIX | @815792 Hey Sabrina, I'll be your #TechnicianMagician. Meet me in DM https://t.co/vFlxW8eRD7 *RyanCulpepper"
"Hi @115911 you locked my SIM card  after I turned off my phone and now I can’t reach you through the app and can no get calls, very fun to be stuck in the cold outside without a phone | @815794 Hey There! We've got to take a look at this! Shoot us a DM and we'll get started so we can get you connected ASAP! *WhitneyJ"
"@115911 I payed for 2 day shipping on my iPad Pro but won’t get it until Monday?? I order this tablet on the 27th of this month wtf? | @815795 Hey, Rashun! I know you're excited to get your new iPad Pro! I've got to get on board like you on that and waiting is bittersweet though! With shipping, it's based on the time the order is ready to ship. Let's get you more info. DM us so we can chat. *KeithM"
"@115913 @TMobileHelp I will be migrating my line to a new
Plan in my name, keeping my device and number. Why is there no option for this when signing up for a plan on the website? I'm migrating it all, SIM included - I don't need a new SIM. | @221961 @115913 Hey! The website is amazing, but this option does need to be done with a representative. We're here to help. Send me a DM and we'll get started. https://t.co/3sF8qpf2nx *AlissaFast"
@115913 not happy with the service call I just had. I’ve had 2 issues with my account and feel like I’m getting the run around. Really second guessing my decision to switch my family plan.... | @815797 @115913 Hi Matthew! I'm sad to hear of your experience and would love the opportunity to turn it around. Please send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
@115911 why do i pay for unlimited high speed data again?? https://t.co/WpANkwvgGX | @815798 Whoa! We've got to get this taken care of ASAP! Blurred lines are no good all! DM us and we'll take a look right away! *WhitneyJ
Store!  I made things WORSE!! Now he probably won't get any help for sure now!  How did this happen #NOTFAMILY https://t.co/lfezdm4fK0 | @130878 @115913 You are important to us and our offer to assist is sincere. I just replied to your DM and look forward to your reply. *MattLegleiter
"Who provides the best phone service in Missouri? @115725  or @ATT ? HALP. 

I barely have service there with @115911. | @278864 Whoa, Delainey! We can't let you go! Shoot us a DM so we can check this out and keep you connected! *WhitneyJ"
"@115913 I see u don't read your tweets,  automatic I am sure after hours of getting my hopes high 4 my bro nothing was achieved at all as a veteran & cust for 17 plus yrs Im told to have him go into store or call well he did that which is why when I saw https://t.co/lfezdm4fK0 | @130878 @115913 You and your brother are important to us, and we absolutely want to make sure everything is taken care of. I've received your DM's and will be replying shortly. *MattLegleiter"
"Long story short @115911 couldn’t exchange the phone, couldn’t accommodate me with the bogo even if I had 14 days grace period, and couldn’t extend the EIC! After being with they ass for over 7 years ! I think it’s time for a change 🤔 where is @115725 | @815825 @115911 @115725 Always happy to dig deeper with you if you'd like. Send us that DM and we can take another look at your account. *ErikS"
@226365 @115913 @226366 @TMobileHelp @226368 @815835 @136083 what to do when the cellphone lies and then gives you the run around for days? | @226364 @115913 No run around here - I replied to your DM and look forward to working with you there. Thanks so much for sending that over to us! https://t.co/93XwcSKFIy *RayButler
"SHOUTOUT 2 @115911 4 CARRYING THE MOST PATHETIC 4G DATA SERVICE IN THE HISTORY OF MANKIND. | @816012 Having strong connection is important to me, Andy. Let's take a closer look to see what's happening. Send us a DM. *RickK"
"@115911 I can't do NOTHING  with 6gb. Pray I don't need to use my internet out in an emergency. Sucks I have to wait to next month EVERY month to start over.  I just play GAMES! | @816059 Hello Nikki. We do have other plans and options we can help you with. DM us, we're here for you. *JoanO"
"@115911 the account specialist transferred me to someone else regarding crediting my account for my most recent bill cycle. This person tells me that because I have a no credit check account, he will not be able to credit my account for the horrible service I received. | @816155 Ah, gotcha. I see you just DMd us about this so lets chat there. *BlakeT"
"@TMobileHelp Hi! I have a question to a unique situation, can you DM me please! | @201434 Hey there, Jonathan. We can't initiate the message but we'll meet you there. :) https://t.co/vFlxW8eRD7 *RyanCulpepper"
"@115913 dude I have been having issues with my deferred Trade in for 3 weeks now because your team can’t get me my proper shipping label, have gone to retail locations and spoke with customer service. All for $1000 phone too I’m getting real upset | @816158 @115913 Hi! It's important to get that phone back in a timely manner and I'd love to help get to the bottom of this. Please send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
@TMobileHelp @115911 still haven’t fixed sign-in security flaw for Gogo inflight WiFi allowing anyone with my phone number to sign in and enjoy free WiFi that I pay for. 🙄 | @119052 We can do better than that! Let me make this right. DM me. :) https://t.co/bwHAQCkoRc *DuncanWorks
@TMobileHelp I’m needing some help getting an old phone that is on hold. Any way you can help?? | @816159 Your T-Force team is always here for you :) I'll meet you in DM so we can get started! *JacintaJenkins
@TMobileHelp help! | @145021 I got your back on this! I have just responded to your DM: https://t.co/gAmFrAsnx1 💪😎🌟 *PatrickUllmann
"@TMobileHelp even though I don’t have you guys as a carrier, can I still go into your store to get help with puttting on a screen protector? You guys are the closest phone store to me | @649633 Lets talk options! DM me, and we can take it from there. :) https://t.co/bwHAQCkoRc *DuncanWorks"
"@ATT after 5.5y being a loyal customer, it’s a time to try @115911. $40 to use preiphone era data allowance on a 4d trip abroad? Are jk? outrageous. @117735 or not #global #ATT #sorrynotsorry | @126831 Sounds like it's time to make the switch to #TeamMagenta! Send us your questions in DM so we can get you set up! *ElleA"
".@115911 I began by contacting a customer care rep via chat to report really spotty service, dropped calls, slow to no network connectivity. This person recommended I call Tech Support to get help with the issues as well as compensation for my most recent bill cycle. | @816155 We want to provide you the support that you need. DM us and let's direct you to the right representative to assist your case. *JamieK"
"This is the freaking second time that T-Mobile has charged me twice for my phone bill and caused me to overdraft. @115911 | @816161 Whoa! That's no good at all. For somebody like me who's budgeting, I couldn't imagine. Our payment services like EasyPay are meant to be convenient and this shouldn't happen. Send us a DM so we can confirm what's going on and find a solution! *KeithM"
.@115911 I just had the worst customer service experience ever. | @816155 Oh no! What happened?! DM us here with some details so we can chat about it with you. We've got your back! *BlakeT
"@TMobileHelp wanting to upgrade to a note8 today in store, don't get paid until tomorrow but work the next few days and don't get off till midnight or later, do they take checks in store? | @482695 Greetings! Stores do not accept check payments! *TiannahReagor"
"I hate @115911 so much. All that company wants to do is lie to you and have outrageous hidden fees. | @816162 Oh no! I definitely don't want you to feel this way, Chelsea. Can you please DM us here with some more details so we can turn things around? Thanks! *BlakeT"
"I am done @115725 can you convince me to leave @115911 after 12 years? I don't want to pull my hair out any time I need support | @221962 Hey Bonnie, We love having you here in the #MagentaFamily I am replying to your DM right now. We'll continue our conversation there and get everything taken care of! *DanLawrence"
"@115913. Usually #TMobile is great. But tried to add a line & upgrade the family, and experienced awful #customerservice, long wait, AND a $95 fee bc you don't prorate bills!?!? Seriously?? Please help!! #CX | @816163 @115913 Hi! That's not the experience I want for you at all and would love to work with you to turn this around. Send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
Seriously messed up trying out @115911 @115913. Gave it a try for like a week and have been unable to cancel since then while they continue to try to charge us for service we never used and haven't had for months. Absolute nightmare. | @816226 @115913 I am bummed to hear that your services are not exactly what you needed. I want to get to the bottom of this for you. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
"@115911 why do I always have to change the  quality of the videos on youtube? And the videos are always buffering when I change the quality. It's so annoying! | @816227 Let's take a closer look to see what's happening, Diana. Send us a DM! We're here for you. *RickK"
"Really disappointed that I would lose my @115714 credit from the Black Friday deals because a Rep messed up and applied my upgrade lease to the wrong phone number!  Would have to cancel the lease and reapply it without the credit. SMH! What a hassle @sprintcare! | @816282 Hello Lawrence, if you are saying that a representative made a mistake, and that is notated, then we may be able to still help you with the proper credit.  I wouldn't know without accessing the account.  Please direct message me if you like. -MB"
"@115714 don’t make promises to your customers that you can’t keep and then have pissy reps who don’t help.  I’ll just make the switch to AT&T instead. | @816283 Oh no. Hey Aubrye, thanks for mentioning us. We would hate to lose you here. We would love to hear more on this situation so we can help here. Would you please send us a DM? Ange L"
@115714 you guys are an actual joke and I can’t stand you I can’t wait for my contract to be over | @816284 Hey! This concerns us. Can you please send us a DM so we can assist you? -AL
"@115714 Been trying to upgrade phone for 4 weeks. One barrier after another. No one will resolve issue. Worst customer service ever! | @816285 I will gladly help you, please send me a private message. -CP"
"@115714  you guys are not following through on what your agent stats in a transcript.  We are trying to get a phone after paying off other phone and you won't let us do it.  Are you ending this relationship? We are trying hard not 2 but you are being so difficult! Why? | @138013 Hello there! How's all doing? We'd like to help, please be more specific and send us a Direct Message to further assist you. -DM"
"@sprintcare your network is slow as hell, fix it | @816287 (2/2) Do you usually have issues in one or multiple locations? How long have you been having issues like this? - WR"
"@sprintcare your network is slow as hell, fix it | @816287 (1/2) That doesn't sound fun. I see what you’re saying and I am happy to help fix this. - WR"
@sprintcare Can someone please call me directly I need help? I cannot get through to your customer service department since this morning. | @154369 Thank you for taking the time to speak with me.  Happy Holidays. https://t.co/rMApsV8PQY
"@116447 @sprintcare wow, what the heck is this.. 1x.. 1 city plaza. 85364 https://t.co/kTgGHVAwjA | @166626 Hello! We apologize for the problems you are having with the data. Team @116447 is here to help. Please send us a DM for further assistance with this issue."
@115714 your online agents suck ass | @816288 Hey! What's going on? Please let us know to further assist. - EG
1 https://t.co/RPXugROUei | @816290 Hello Jason we hate to hear you wanting to leave the sprint family how can we help you today in changing your mind about leaving?
"I can’t wait to drop #sprint!! I pay too much for shitty service! #verizon or #cricket, here I come!! | @816291 Hey there! We don't want you to leave the Sprint family. Send us a DM for us to change your perspective. -ND"
"@115714 out here making me feel like i’m 15 years old needing a fuckin signed permission slip to get off a plan. all this work just to pay my own bill? lol SEE YAAAA, switching today and putting you on blast for this stupid process forever 😂🖕🏻don’t @ me lol https://t.co/2o0VyEsE6T | @461907 but ◦Stores cannot process change of ownership requests involving an IB/Lease."
@TMobileHelp @115911 Where my IPhone X at though.! 🤬 | @664822 That awesome phone is going to be worth the wait!  Shoot me a DM and I can check on your order status for you! https://t.co/CpepB4KjFi *BrianBenderski
"@115911 hi i bought an iphone from here in morocco, and when i try to put my moroccan sim card in it , it won’t work !! They told me that i should contact you, pls help me | @816499 Hi There! I'm a traveler so I definitely get how important this is. Is your device unlocked? Send us a DM and we'll take a look at your options. *WhitneyJ"
Something has to be wrong with my phone or @115911 network https://t.co/MehlyD8UJ1 | @816500 Hmmm let's take a look at that with you Eduardo. Send us a DM so we can see what's going on *ErikS
".@115911 you are out of control, 1st you erroneously bill be >$100 which you won't return. Then sign on to shared $60 plan unlimited incl everything, and nxt 2 mos in a row you are charging me way more than $60. I think I am through. Your accting is a joke. | @559854 Hello Laura, I want us to make sure your billing experience is always correct. Please DM us, we're here to help. *JoanO"
Well @115911 didn’t stay true to paying everything off when you switch to them...I get a bill for my iPhone I gave them from sprint..a iPhone 7..but I had a 6...and @115911 has in there poss. | @816501 Oh no! That's not what we're about! We make promises and we keep them! Send us a DM so we can get this turned around! *ElleA
"@TMobileHelp Hey! So I'm looking to purchase a new phone, but my old prepaid SIM is a Micro-SIM. Would I be able to transfer my current number to a Nano-SIM? | @816502 HI, Robert! My name is Matt and I'll be your #MagentaHero today! Meet me in the DM so I can save the day! https://t.co/Mrhe7LI6A5 *MattRoyo"
@115911 is like a leach that won't let go.  #badservice | @285896 Hey Joshua! Anything we can help you with? We're here to help! Send us a DM and we'll chat *ErikS
FUCK @115911 I️ hate you hoes and I’m not paying my phone bill next month | @816503 If you have concerns about your bill we're always here to assist. DM us and we'd love to discuss options. *JamieK
"@115913 is the free in-flight wifi only on Delta? | @816504 @115913 Hey! Check out this page: https://t.co/oOdNTW4EOu  for all the details, including the most current list of Airline providers. *AlissaFast"
@TMobileHelp I dmed you :) could you reply back ASAP thank you | @231907 I have your DM!  I will see you there. :) https://t.co/HxATIJF0QV *KevinGray
"@TMobileHelp I want to add another line! :) | @816563 Terrence, my man! I got you! Sending a DM your way. *BrittanyJones"
"@TMobileHelp 

If you can ID calls as ""Likely Scam"" and everyone has been so to date. 

Why can't you just block them or send them to a special VM telling them that they have been blocked  because they were ID'ed as SPAM? https://t.co/QjbvUgynxi | @648909 There's a feature for that! 😏 It's called Scam Block and you can activate it right from your T-Mobile app so those pesky ""Scam Likely"" calls can stop hitting you up. Check it out: https://t.co/pwk2fKEEFp *BrittanyJones"
"@115911 I am very upset. A system update with known issues happens now we are forced to pay for upgrade to phone to replace.#j7 #tmobilescrewedus #notamanufacturererror | @816753 We don't want you to feel forced, Azure. Of course, we'd like for your device to be fully functional and for it all to be affordable as well. Send us a DM and we can discuss great options, like our smartpicks! *KeithM"
"@115714 where is my phone ☹️ | @816876 Please let us know, did you order a device online or through a Sprint store? -PC"
"@115714 still no resolution on failing to get IN WRITING the Buy 1 Lease 1 agreement on three iPhone 7s with three new lines of service I'm TRYING to set up. | @816877 Hey there! What's going on? Please, let us know a bit more about the issue you're currently facing. We're here for your friend. - FS"
"@sprintcare customer service is rude as fuck and I'm so tired of dealing with people who can't change the billing cycle to accommodate a loyal sprint customer. Wonder if @115911 would have this issue!!! | @816878 Hey Melly, thank you for reaching out to us. We have several alternatives to changing your billing cycle that might sound like sweet music to your ears. I would like to discuss it with you privately. Would you please send us a DM? Thank you. Ange L"
okay @115714 can y’all please ship my phone | @816879 Hello! You can check the status of your order trough our Sprint Website using this link: https://t.co/O1mkYIdKu5 - CE
"@sprintcare I have tried to call your service line because your chat and social media messages do not get my anywhere. I spoke to a rep who was nice but did not understand what I needed. I need to speak to someone because my service stinks. Can you help ? | @413050 Hey there! I would be happy to assist you, please send me a DM, so that I can assist you further. - LP"
@115913  why is the mobile network down? | @816911 @115913 Hey! I want you to have the best service available and would love to work with you toward a resolution. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
".@TMobileHelp is T-Mobile going offer the @122986 Pixel 2 and Pixel 2 XL? | @385630 Excellent question my friend.  Unfortunately we will not be selling it ourselves, but you can use the Pixel 2 or Pixel 2XL on the T-Mobile network.  It is fully compatible with our network, so it's full potential can be unlocked using our towers. *JonSimmons"
"@115911 my phone number gets ported by an unauthorized user. I catch it within an hour and apparently it will take “an unknown period of time” to reinstate. Meanwhile the thieves will use it to try and access who knows what. | @816912 Oh no! We take matters like this very seriously so please DM us here and we'll help out. We've got your back, Geeyung! *BlakeT"
@115913 funny how your company says they pay off your fees when you switch😂😂 I turned in my sprint iPhone 6 to you guys ...then get a bill from sprint for a iPhone 7...thanks a lot!!! @115911 @TMobileHelp | @816501 @115913 With our awesome Carrier Freedom program we pay up to $650/line to take care of your early termination fees and device costs - shoot me a DM and lets get this figured out. https://t.co/93XwcSKFIy *RayButler
"Thank you @115911 for charging my wife for making international calls on a cruise, not being able to confirm the calls, saying the calls were made before we left the port in Texas, and then agreeing to charge $0.30 a min for call we did not make. That is literally theft. | @611712 Hey Ryanne. Thank you for reaching out to us about this. Let's look into this and see what happened. More than happy to clear up any billing issues with you. Send us a DM so we can dig deeper *ErikS"
@115913 Hey John called your customer service reps and she told me if i wanted more phones on my account with 12 lines I can go back to Sprint If I want. I just wanted to take advantage of the S8 bogo 😐 | @817170 @115913 Hello! I'd love to check out all of your options for getting in on that great BOGO. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"Now have to wait until fri,  more time Im not sure what's magical on Friday that can't happen today?  But whatever its really a lot to deal with,  truly is.  I never imagined this.  Just call him 2day get it over with https://t.co/uELIWgdxOU | @130878 If you have further questions for me, you can feel free to send another DM my way and I will be glad to answer all questions that you have. Thank you again. *AlexGill"
"@TMobileHelp I usually get a lot higher speeds then this. https://t.co/m4ZMrAAgNF | @327883 Lightning fast data speeds are crucial, no matter where you are! Let's get you back up to your normal speeds ASAP! DM me to get started :) https://t.co/jaHSC7DwkH *JacintaJenkins"
So @115911 won't let me change my due date and then charge me late fees every month. I see the scam. | @817171 Hey there! We'd love to look into your billing with you to see if we can come up with a solution that works! DM us here so we can chat with you. *BlakeT
"@TMobileHelp I would REALLY love for someone to contact me regarding a promotion. However, if you're response is going to be ""This is the company line, the end."" I'll just go back to your competition. Tired of no employees standing behind your product or word. | @634036 We'd love to dive in and take excellent care of your promotion concerns! No party line here, my friend. Shoot me a DM here https://t.co/YIIspKfcMM and I'll start digging up an answer asap! *LynnetteTyler"
"@115911 @115913 leaving the country tomorrow need to JOD but it’s not working. | @292528 @115913 Hi! We're here for you and would love to help. Send me a DM, so we can get started. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
@TMobileHelp Can someone respond to my DM please | @817174 I've got your back Scotty! Meet me back in DM :) https://t.co/vSikGOcxpA *TracyThompson
"@115911 why the heck is so hard to validate account for adavance program. Taking me a month, 30 min lasting phone call,  and via tweeter dm being asked repeatedly nonsense questions despite of having provided all the info, and I am still here spending my time for tmo error | @817175 I have all the Magenta power to make this right for you! I see your DM, so I will meet you there :) *AlexisDean"
@TMobileHelp can someone please DM me. Thanks :) | @265220 DM coming right up! :D https://t.co/BWwhdX6pV9 *BrendanLee
"Hey @TMobileHelp I claimed my free Panda Express bowl yesterday for #TMobileTuesdays and was looking to redeem it today, but there was a glitch or something and now it’s expired | @651344 Yikes! Let's make sure you #GetThanked , Stephanie! Send me a DM, and I'll check things out for you! :) To send me a DM, simply tap on my profile below. Thanks a million! https://t.co/6NxKsl5RJm *JoshHenegar"
"The headline says it all. Sadly, this was my experience today with #TMobile. @115913 @TMobileHelp @115911 #CX #CXfail https://t.co/G0mlChNn4W | @816163 @115913 Hey! We've got your DM and will be replying shortly. Thank you for reaching out. *AlissaFast"
I guess my three year @115911 experiment is coming to an end.  They might as well close down their retention department. | @815648 We can definitely figure something out Michael! I'm responding to your DM now. *ChrisScott
@115714 you have the worst customer service. I am counting the days until I can switch back to @ATT | @817262 We will hate to see you leaving the Sprint Family. We would like to take a look at the issue so we can further assist. Please send us a DM with details. - AP
"@115714 I just bought a iphone8+ from you and I can’t believe I don’t get the same service as a person with a galaxy 8. Yet I still have to pay the same as them. Got scammed by sprint I guess | @817263 Hey! Send us a DM with more details on the issue, we'd like to assist you with this matter. We'll be waiting for you. - CE https://t.co/rMApsV8PQY"
@115714 my wife just got a new phone and the lease agreement was emailed to her in Spanish. Called customer service and went back to the store - no one says they can help. How can we get the lease agreement in English? | @817264 What is the contact number associated with the agreement?
"Because of gun violence? https://t.co/k6ofFJbh0B | @817283 No Sir! They're for anyone who spends time in rugged terrain, works in inclement weather, or who may just have a clumsy streak. - RR"
"@115913 I normally wouldn't bother a CEO, but you seem to be the only person in your entire company that cares if a customer is satisfied or not. I've gotten the run around from 6 of your employees and need some assistance, please sir. | @634036 @115913 Hey! We're here for you and would love to review all of your options for our latest promotions. Send me a DM, so we can get started. https://t.co/3sF8qpf2nx *AlissaFast"
"If I said it once, I’ll say it again! @115911 has the best @TMobileHelp EVER!!! I ❤️ T-Mobile! Best carrier ever! | @817433 Woohoo! Now that's a compliment. You're making us blush over here, Harley! 😊 We're the best because of customers like you! #MagentaNation 💞 *BrittanyJones"
@115911 so using Netflix that's included in my plan prevents me from having a Google play subscription billed??? #badbusiness | @817434 Not sure I completely understand your concern Kenneth. Send us a DM so that we can gather more information and offer assistance. *JasmineS
"I call @115911 and the say I can participate in the BOGO just go to the store where I purchased and it will be honored. Long story short I get the run around for 2 hours and went home with my old phone | @815825 We want to hear your feedback and make sure we get this resolved. Please send us a DM, so we can chat further. *JPL"
@115911 if I got unlimited data then why this shit so slow. I hate you | @817435 It upsets me too when I can't access data from my phone. Let's figure this out together Rich. Send us a DM to get started. *JasmineS
"@115911 @TMobileHelp @115913 so done. Wasted my break. And my time today and not for the first time. This weekend will be spent looking at other carrier options. #disappointed | @456563 @115913 Hey! I'd be sad to see you go! Let's work together to turn this around. Send me a DM, so we can chat. https://t.co/3sF8qpf2nx *AlissaFast"
@TMobileHelp Lauren Chan Please contact me Asap. | @730995 Hey Kim! Lauren and I are all a part of the same team. Let's work together and see what's happening. Send me a DM when you get a moment: https://t.co/hhkfSa6wT7 *JenniferJackson
"@115913 yo CEO why is my T-Mobile smart phone always so daum slow ??? | @817436 @115913 Hey! Fast data is super important and I'd love to work with you to get this resolved. Send me a DM, so we can get started. Thank you! https://t.co/3sF8qpf2nx *AlissaFast"
"hey @TMobileHelp 
sent you a DM about pixel 2 promotion related question . 
Can you please check and answer ? 
appreciate !! | @205652 Thanks for sending that DM, I'll meet you there! *NickSuzuki"
"@TMobileHelp VUDU CODE did not work. Help. | @817464 Thanks for reaching out, please send a DM so we can help out: https://t.co/9HjR7dkKQb *MarkMcLaughlin"
"Check out my @55 result! It sucks @115911!! How fast is YOUR internet? https://t.co/3ePAlVvhvt #speedtest #SMH | @567979 Hey, Lester! We only want optimum data speed for you at ALL times! DM, us. We'll take a closer look! *KellenF"
"I'd give  @115714 and a thumbs down and minus 10 rating if I could
Last year tricked by the advertisement for 4 free phones, they are not free!. They are only free as long as you have that phone you get a small discount each month. Once the phone broke, I had to pay off 150 for | @817750 Hi,Get started here: https://t.co/wg2eOt2ePG Conversation will be continued in your secured web browser."
12 customers waiting for sales. 8 employees in sales talking and laughing not helping a damn person. Of course I say something now Im being helped with a attitude @115714 @sprintcare  Get your employees my phone bill to damn high | @817751 We're sorry for any inconvenience and we're glad to know you're being assisted now. Shoot us a DM if you require any further assistance. -MH
@115714 FUCK YOU GUYS I PAY MY PHONE BILL AND MY SERVICE IS OFF YOU GUYS FUCKING SUCK I HATE SPRINT! | @817752 This sounds wrong. Let's take a look at your account to verify what happened. Please send us a DM to better assist you. - JF
"Why is my order still pending. It's about to be two weeks... @sprintcare | @727971 Hello there! We'll fill every order, we won't leave you out! We'll email you as soon as your phone is ready to go. Keep tracking your order at https://t.co/RDgqxv7W9w . -MH"
"My phone bill is literally due EVERY WEEK fucking with @115714. They’re the WORST company. | @817754 Hello there! This is not the type of feedback that we like to see from our loyal customers. Please send us a Direct Message, so that we can further assist you. - RU"
"his free phones remaining balance plus buy a new phone. Now, I had something cause me to have my payment be 15 days late, called to make an arrangement for 12/1/17, but they would only do 11/28/17. https://t.co/gC3I6nDkSs | @817750 We apologize for the inconvenience,. My resources and tools are limited in this platform and your concern needs focus and special attention that is why we will need further assistance of our Dedicated Team at (888)211-4727 to check this matter for you"
"@115714 awful customer service, back In May was very excited about getting the new Galaxy S8, dropped it on my second day and got a small chip on the top, left back. Ok, my fault, bought a case. Yesterday a violet vertical line runs across the screen. And I get no help from you? https://t.co/LmHhh1lAbx | @817755 Hello, you mentioned a violet vertical line?"
"@sprintcare Hey Sprint, are you down in NYC? The is the first time I have no service. I am in upper manhattan.... | @817756 Let's take a closer look into this for you. Please send us a DM with your nearest cross streets to review your area. - JF"
"@115911 cell service in downtown Chicago is like the famous rapper's best friend — he's allowed on stage but he's got ZERO bars #TMobileTuesdays #TMobile | @279992 Let's check out what's happening in your area, Deepak. Send us a DM so we can get you on track with our #MagentaNetwork 🎵🎶 *RickK"
"@TMobileHelp  Question:  When receiving an incoming call my phone can sometime  identify it as ""Scam Call/Likely, etc"".   While I understand my phone is  smart, how does it know the phone # is a scam? | @731223 It's because our network is just as smart as that phone. :) It's actually  something called Scam ID! Click here to send me a DM and we can tell you all about it! https://t.co/d1S6HbjKIz *JustinRhodes"
"@TMobileHelp I'm getting fake tmobile messages on one of my lines | @489979 Lets put a stop to that! DM me, and we can get to work. :) https://t.co/bwHAQCkoRc *DuncanWorks"
"Fuck @115911 over charging me for shit I never got 🙄 | @818019 Whoa! That's not what we're about, Leslie. I would absolutely be shocked with any surprise charges for services I don't receive, with any company. Let's investigate this further and confirm. We'll figure it out! DM us so we can find a solution. *KeithM"
@115913 please make it clear to customers that adding the Netflix plan limits the in app billing options. #liedto | @817434 @115913 I truly appreciate the feedback and will reply via DM shortly. *AshleyNelson
okay i thought i was the only one. this shit happens at least once a month. smh https://t.co/EyPiPm0cRS | @818147 Hi there! Let's check on that service for you. Please send us a Direct Message in order to further assist you. -Y.F.
It’s @115714. They’re horrible 😩 https://t.co/CeoDGcUKG4 | @268276 Hi there! This is not the way we want you to feel and we would like to help. Please follow us @sprintcare and send us a Direct Message in order to further assist you. -Y.F.
@115714 can yall tell me what I pay 100 a month for cause it sure aint service | @818149 Hey there! Are you having issues with the service? How long has the issue been happening? Is it impacting anyone else in your household or around you? Please DM us. - AP
"@115714 has the WORST coverage. Can't even get proper coverage in #augustaGa. My phone reads LTE all the time..ugh!! | @563001 Let's work together to get this fixed. How long has the issue been happening? Is it impacting anyone else in your household or around you? Is the issue also related to voice, text or data? Please DM us so we can further assist. - AP"
"Make sure you know what you’re being charged. Just got over $20 taken off my @115714 bill for items I called them out on. | @818150 Sounds like something we need to look into. Please, shoot us a DM with more details to further assist you. -MH"
"@115714 @sprintcare this isn't a great start to our relationship. In the amount of time it took me to figure out if my last messages were ignored, the chat was ended because I didn't respond. https://t.co/hIFGIRkIu5 | @627171 Hey there! Allow us to help you change this feeling towards us. Shoot us a DM with more details on your issue to properly assist you. -MH"
Hey @sprintcare I’m only receiving 3G or 1x here in San Antonio.  Not sure if you’re having network problems here.  Thank you! | @818152 Hi there! Let's check on that service for you. What's your zip code and nearest cross street? Please DM us. - AP
"Yo @115714 please tell me what I have to do to get better phone connection? my phone fucking SUCKS. This is not right at all. Y'all really STEALING ppl money, y'all are a SCAM. Omg | @379779 Let's work together to get this fixed. How long has the issue been happening? Does it happen in one or multiple locations? Is it related to voice, text or data? Please DM us with more details so we can further assist. - AP"
"So not only did @115911 @TMobileHelp take 3 days to process my order, @115817 @UPSHelp  leaves it on a truck instead delivering it on time.  I paid for faster shipping now I may just return it. https://t.co/AlyE5BgqTB | @134035 Don’t you worry, I am on the case. Please send me a DM, so I can help. https://t.co/NICrRPn7OP *SierraRichards"
"@115911 why is service in the Seattle airport so bad | @324820 I love staying connected on-the-go, especially while I'm waiting for a flight. Doing the same? We can be sure to figure out what's going on with your connection. Send us a DM and let us know what issues you're running into so we can find solutions. *KeithM"
Can you help me get my pixel promotion. It's been awhile and haven't gotten it and was wondering were it was. I have the email saying that it is being processed but haven't gotten it @115911 @115913 | @492955 @115913 I want to ensure that you receive the promotion that you applied for. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
"@115913 @TMobileHelp useless staff, didnt know the rules of the 14 day exchange. Now I can’t exchange mine | @818303 @115913 I want to ensure that you have a working phone that you enjoy. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson"
@TMobileHelp y'all are awesome! Thanks for your quick response and amazing customer service! | @265220 All the #MagentaLove  Thanks so much for being a part of our #MagentaFam <3! *VictoriaPollard
"@115911 we've had such a great thing... until now.   I've never felt like I got shoddy customer service until now. Maybe @ATT or @115725 or @115714 can take over my family's plan and help us have a #MerryChristmas. | @818589 We will gladly, check us out at https://t.co/9ABiXqmY33 -CP"
"@115911 we've had such a great thing... until now.   I've never felt like I got shoddy customer service until now. Maybe @ATT or @115725 or @115714 can take over my family's plan and help us have a #MerryChristmas. | @818589 We want you to have the best experience with us, Shanna. Send us a DM and let us know what happened. We're here for you. *RickK"
"@sprintcare @10680 I need to speak with a blackberry expert on how I can reboot my q10 without losing data | @197433 Hey there! Regarding your concern, you should create and save a device backup file on your computer. Maintaining a current backup file on your computer might allow you to recover device data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. - FS"
@115714 at one of your stores for 30 mintues now and no one has greeted me. There are quite a few people waiting for service and no one has signed us into the kiosk. Smh. | @818590 Hi there! How's all doing? How can we assist you from the platform? -DM
"Honestly @115714 your coverage in Murray KY needs to be improved. | @818591 Hey there! Are you having issues with the service? Let's work together to get this fixed. How long has the issue been happening? Is it impacting anyone else in your household or around you? Is it related to voice, text or data? Please DM us so we can further assist. - AP"
@115714 is OUT here man💥😂 I wish I could afford a new phone homies https://t.co/jt5B8zEhxC | @818592 Hi there! did you resolve the inconvenient with your home button? Send us a DM giving us more details on what happen. - CE https://t.co/rMApsV8PQY
"my internet is so fast, come throuuuuu @115714 | @592630 Hey there! How can we assist you today? Services Issues? Account information? Device Issues? -MM"
"@115714 I'm disgusted. I am 8 months pregnant and have driven many hours, spent hours on the phone and still don't have my new phone | @818593 The only way to be locked out is if the wrong pin or answer to the security question was incorrectly entered three times.  If that is not the case, we have no way of locking a customer out of another business system, however I hate to hear you are going through that to upgrade."
I finally got rid of @ATT! Now i just need to get rid of @sprintcare @115714 | @818595 Hey! That's not the type of comment we'd like to read. Please let us know details about your case so we can further assist. - AP
@115714 on average you drop about 7 of my calls a day and I live in the city.. also every sprint store I’ve been to has the worst customer service | @818596 I hate to hear you are having issues with dropped calls.  Have you contacted our technical support specialist at 888-211-4727 to do troubleshooting for your dropped calls?  Also you can log onto your Mysprint app on your device and report your dropped calls to our network team.
"I would really appreciate some information as to why we pay $500/month for 5 phone lines only to drop calls 6+ times within a 15 minute time period. Consistently. Updates & tech support have done nothing. 🤯🤯🤯 @sprintcare @115714 | @387084 This situation concerns us. Please, feel free to send us a Direct Message, so that we can further assist you. - FS"
"@115714 your same day service is garbage how you gonna charge $20 to ship a phone that’s got full coverage already and we pay extra to have I️t next day and it’s been 5 days i want my money back! | @818597 We will get this solved, just shoot us a DM so we can step in to help. - FS"
"@115911 look at the speed at 91744 since last 2 years same no charges at all. https://t.co/eOflGBBbod | @818631 I know you want to have those data speeds trending upward, and we can certainly check into this for you and help make this happen. Shoot us a DM, so we can dig into this for you. *JPL"
@115913 @115911 your cust care sucks. U cost me thousands in time & $$. Terrible support & wrong info for intnl biz w real consequences Horrible mngr just spoke to. Go read notes on my act. Appalling lack of svs or Empathy after your actions/failure #badbiz #servicefail | @818632 @115913 I want to ensure that we get to the bottom of this with you. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
"@115913 - just found out that I've been with @115911 for: 15 years, 3 months, and 27 days.  I'm thinking about switching carriers but I'm sure you can help me out...#LongTimeRunning | @364539 @115913 I surely don't want to see you go. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson"
"@115911 Customer service is everything, you guys have very rude staff. I'm discontinuing my service with you. Word of mouth is key for business. | @818633 We take pride in providing excellent customer service and if that didn't happen in your case, we want to find out what went wrong and make sure we get you taken care of. Please send us a DM. *JPL"
"Is anyone having problem with @115911 service in Hawaii?  It is terrible for me and the 611 number keeps hanging up on me | @818634 I rely on my service to get me through the day! Let's make sure you're connected right away, Garry! Send us a DM and we'll be here to assist. *KeithM"
@115911 @TMobileHelp if I use amazon Echo/Alexa to play Spotify via my mobile hotspot will it count against my data if I have Binge on turned on??? | @818635 Sounds like Music Freedom! Send me a DM so I can explain the details! *PhungDao
@TMobileHelp Which phones are supported for the #Getoutofthered promo | @818636 Great question!  I'd love to be your #MagentaTourGuide and get you some info on our #GetOutOfTheRed promo!  Just click https://t.co/IvLqMUwEUf to send me a DM.  Thanks for your interest in T-Mobile and I'll be standing by to assist you further! 👊🏼💪🏼 *Frank Maez
@@115911 y’all need to issue another case and screen protector I reported it stolen. | @416990 We can take a closer look at your options. Send us a DM! *RickK
"@TMobileHelp necesitk su ayuda para un movil , puedo hacerlo privadamente | @818906 ¡Claro que si! Solo envíenos un mensaje privado y aquí con muchísimo gusto le ayudamos. ¡Gracias! :D *OscarSalaiz"
"@TMobileHelp Is there somewhere on the site, Where I can find a trade in vaule for my phone? | @204510 There sure is! https://t.co/QL0Zgrg1WT DM us if you need any details! https://t.co/iUlnGXy3Ha *VinnyFrancisco"
"@TMobileHelp hey guys, i tried to redeem the Snaple and the Hersheys and i never had an issue with the app but today was the day... They both got stuck (attached pic) https://t.co/1vPYZWILXy | @818908 Aww, that's not the experience we want. Meet me in DM I'll see what we can do for you. https://t.co/vFlxW8eRD7 *RyanCulpepper"
"@118302  @158861, @115911 @TMobileHelp and @115817 @UPSHelp just cost you a sale on the new #V30plus | @134035 No desire to bug you, but we are truly here if you need anything at all! https://t.co/99Z9nj0518 *RyanMitchener"
@115913 @115911 my wife and I switched from @115725  because you were the uncarrier. This week I've got nothing but the run around completely upset just want what we where promised | @818909 @115913 Welcome and I want to turn this around for you. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
Severely disappointed my @115911 “unlimited” plan now means a max of 5GB LTE in Canada and Mexico. What happened to being a leader with no hidden loopholes? @115913 | @582180 @115913 I here if you have any questions about this plan update. DM me https://t.co/Mww69Rzn7a *AshleyNelson
@115913 switched from @ATT and having the worst customer service experience w T-Mobile. Qualified for reimbursement and still can’t get it. Spent over 5 hrs on phone and still can’t get answers | @818910 @115913 You deserve the reimbursement that you were expecting. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
"I have a better chance of meeting Santa than actually getting my phone I ordered from @115911 | @234329 Oh golly me. Please send me a DM, and I can look into this. https://t.co/NICrRPn7OP *SierraRichards"
"@115911 @TMobileHelp how do I refuse a package if @115817 @UPSHelp never takes it off the truck?  Can I schedule a payment for your service then ignore you? #customerservice is a joke.. https://t.co/kq4lVCu4iA | @134035 Great question, I'd love to provide you all the facts! DM me, and we can go over it all together! :) https://t.co/c8WLj2ujg3 *JustinPhillips"
"I think I'm going to lose my mind.
@115911 is making me go insane.

I've spoken to 10 different customer service people on the phone. I keep getting transferred. | @818911 Oh gosh! We want your experience with us to be great. Shoot us a DM here and we'll make sure to assist you as soon as we can. *ValerieP"
"@115913 hi, love @115911 ,but we signed up a few months ago saying wed get our old phones bought out,Call center sent us to store, store sent us to call center, then manger said google phones ❌eligible, which we were TOLD day 1 they were. Please Help, since ur empoyees cant | @603425 @115913 I want to get to the bottom of this with you. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson"
"@115714 ahhhh, and it starts again. Issue still not resolved. Account rep from corporate says ""... your local store needs to fix the issue, they will reach out to you... but I will be calling you on Tuesday to make sure he did..."" That Tuesday passed 2-3 weeks ago... Go figure! | @418597 Hello Jeremy! We will send you a DM shortly."
"Can someone tell me how to speak to a customer service rep @115714 I just keep on getting an automated message! The are about to lose a customer! | @818991 Oh no! Your business is important to us, and we don't want to see you going anywhere. How can we assist today? We're here to help! Please send us a direct message. -CO"
"Why is @115714 website absolute garbage. Every month I try to make a payment and it NEVER works. @sprintcare #sprintsucks they can’t even take my money correctly!! | @818993 Hey there! You’ve come to the right place. Please, send us a DM so we can step in to help. -MH"
@116447 @115714 I have never experienced this level of customer disservice before. 5 hours trying to get the right dept. to help. | @818994 Allow Team @116447 to look into the matter. Please follow and DM for assistance. https://t.co/4FJGPhsm6n
"@sprintcare I am not allowed to receive MMS while on calls. Is this something I have to deal with because of the phone I have. LG G6 | @818996 If you want to learn more about SVD, we encourage you to take a look in our community section trough this link in our Sprint Website: https://t.co/eET00lKmpu (3/3) - CE"
"@sprintcare I am not allowed to receive MMS while on calls. Is this something I have to deal with because of the phone I have. LG G6 | @818996 CDMA + LTE, or CDMA + Wi-Fi is the primary combinations for simultaneous voice and data. The experience varies when using SVDO, under optimal conditions the data speed is equivalent to EVDO. (2/3) - CE"
@sprintcare I am not allowed to receive MMS while on calls. Is this something I have to deal with because of the phone I have. LG G6 | @818996 Hello there! We understand your position and how frustrating it can be. Sprint Spark devices are not Simultaneous Voice and Data capable unless connected via Wi-Fi. Simultaneous Voice and Data can be achieved with either LTE or Wi-Fi coverage. (1/3) - CE
Dear @115714 you have by far the worse customer service and also the worse cell phone service. Precisely why while I was at the store I heard other customers complain about the same thing. They also have intentions of looking for another cell phone provider just like myself | @818997 That sounds frustrating. Do you have your receipt from when you first purchased the charger at the store?
"Dear @115714 you have by far the worse customer service and also the worse cell phone service. Precisely why while I was at the store I heard other customers complain about the same thing. They also have intentions of looking for another cell phone provider just like myself | @818997 Good evening. Thank you for your feedback. If there is anything that we can assist you with regarding your account or service, please let us know. We are here to help"
"I fucking hate @115714 customer service . Terrible every time . | @818998 Hello, what's going on and how may we help you?"
@sprintcare looks like I'm not getting all text messages again... Long time customer and it's happening way too frequently. I'm very annoyed. | @818999 Let's work together to get this fixed. Is the issue also related to voice or data? Is the issue impacting anyone else in your household or around you? Does it happen in one or multiple locations? Please DM us confirming the ZIP code and nearest cross street. - AP
"Getting annoyed with the constant spam texts I receive that always come through with a different number. Blocking the number doesn't help, they just use a different number. So is changing my number once again my last option @TMobileHelp ?. | @819189 We want to help you get these annoying messages to stop! Please shoot me a DM here https://t.co/jAb1JkOMRy  *AngieShaw"
"My service at work sucks! Gonna b a long boring night at work where I'm not gonna b able to b entertained by my phone 😒 thanks @115911 | @794033 Certainly don't want that to happen, so let's check out the area and find out what we need to do to get you that signal you need. Shoot us a DM, so we can investigate. *JPL"
"So @115911 doesn’t exist in Charleston WV. No service trying to do business... #notGood #tmobile | @819191 Hey Robert, we want to make sure that you're connected. Shoot us a DM here with more info and we'll assist you as soon as we can. *ValerieP"
@TMobileHelp can’t deliver an email within 2 hours so I can get my order processed. I even paid for expedited next day shipping! Willing to bet that @115725 can get me a new phone tonight. #tmobile #tmobilesucks #rippedoff #poorcustomerservice | @819192 That doesn't seem right! We want to make sure you get your new phone in your hands ASAP! Send me a DM so we can get to the bottom of this 😊 https://t.co/wpL37NrHcr *AlexisDean
@115911 has the worst customer service representatives who know nothing about what they are offering . | @819193 Yikes! What's going on? DM us with more info and we'll assist you as soon as we can. Team Magenta is here for you! *ValerieP
Seriously @115911 @TMobileHelp Every time I have to deal with this! https://t.co/fL0cR6LeX3 | @639446 That's not super convenient! Let's get this to stop ASAP. Send me a DM when you have a moment! https://t.co/iq4B8dCJFx *JessicaBrenhaug
"Once again. @115911 does me wrong by cancelling my account the next day after a full payment & tries to charge me a 35 reconnection fee. Don’t trip @115911 no need for reconnection because I am not coming back 📶🚮 | @514359 This sounds like maybe something didn't happen quite right. I'll meet you back in DM, we'll figure this all out! *JessicaBrenhaug"
"Why did T-Mobile sell me on the buy one get one offer and then tell me I had 14 days to upgrade if I want to, then I show up wanting to do an upgrade and now they’re telling me the promotion will be invalid if I upgrade and I will be having to pay for two iPhones @115911 😓 | @819194 Hmmm. This is absolutely not the experience we want you to have, we expect clarity and transparency for you. Send us a DM so we can discuss what happened and your options. *KeithM"
"“Unlimited” @115714 😴 https://t.co/shIp3rVk1S | @819343 Let's look into this for you. Please send us a Direct Message, so that we can further assist you. -JN"
@TMobileHelp no “Magenta Friday” deals this year? | @680488 No information on my end currently! :) Stay tuned on https://t.co/DeHNBpIpuF for any announcements about our upcoming deals! :) DM me if you have any further questions! :) https://t.co/86MicZnF9C *WarrenCamp
"Check out my TRUE Speed Test on @115714 on 4G in Winter Haven, United States via #opensignal #SlowData #Not1Percent https://t.co/xajaNzvLoR https://t.co/ADbqBWV3Ms | @277476 Hello Cory! We can help you with your Sprint account."
@sprintcare why can’t I get good customer service?? 😡😡😡 | @150243 We are very sorry that you feel this way. We will be glad to help you.
@sprintcare can you like no ignore me? K thanks. | @819456 Hey! Hope you’re doing well today. How can we help? - AP
"@sprintcare can you like no ignore me? K thanks. | @819456 Let's work to get this fixed. Is the issue impacting anyone else in your household or around you? Does it happen in one or multiple locations? Please DM us, include the ZIP code and nearest cross streets of the locations where you are experiencing this issue the most. - AP"
@115714 how do I configure my new @138021 GN8 to the network? | @233099 Hey there! You can use the self service option at https://t.co/vfeKg21D1W or if you'd prefer we can further assist you through this channel just shoot us a DM. -MH
"Fellow @115714 customers! Is this a genuine message, or have I picked up some form of virus? @sprintcare https://t.co/g1gklBDqcq | @819457 Thanks for reaching! It seems there're some settings ready to be updated. You can try going ahead and updating or confirming by going to Settings > General > About. If an update is available, you'll see an option to update your carrier settings. -MH"
"On my life, i have been with @115714 for over 8 years and i swear to God they got the worst customer service.This why I’m about to go to Verizon smh | @819458 Oh no! Hey King, thank you for reaching out to us. We would have to lose you. I can guarantee you we can find a resolution to your service issue. Would you please send us a DM so we can fix it? Thank you. Ange L"
@116447 @sprintcare  called and person was not aware of this. 
https://t.co/qyaYzhdW2M | @818994 We can definitely look further into this if necessary. If you like an analyst to reach out and further discuss this please DM us your contact info. Thank you.
@115913 I’ve been with you guys for years now and I’ve had many issues with this 6S that i have and it’s not fair that i have to be stuck with it for three years because i can’t afford $516 outright. And y’all offer to troubleshoot but give me bad phones. | @757945 @115913 You deserve a working phone. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
@TMobileHelp I receive a phone call from someone saying they are from T-Mobile basically asking about how my service is going but wanted to ask if that’s normal. It felt like one of those scam calls. | @819482 Let's definitely make sure that's legit! Send me a DM so I can look closer! https://t.co/iq4B8dCJFx *JessicaBrenhaug
@115913 your customer service people lied to me about me upgrading my phone for zero down payment and then stated i needed to lay $516 for an iPhone 8 and I’m severely pissed off. This isn’t fair. I was told i didn’t have to pay ANYTHING | @757945 @115913 Let's chat and get to the bottom of this as I want you to be able to upgrade. Click https://t.co/Mww69Rzn7a to send me a message so we can chat. *AshleyNelson
"@115911 You guys are worst, I had 5 lines under my account but charged me for 9 lines and made me on hold for 3 hours just to talk to representatives. | @819483 We would be able to assist you here on Twitter, Sujith. Send us a DM. We're here for you. *RickK"
"@115911  I am not able to access network on Samsung C9 pro at Westin dallas park central. I am using a sime from Clay. Please address the issue as soon as possible. | @819484 Hey Manoj, thank you for reaching out to us. Send us a DM and we can further assist you. *ChanneyT"
@115913 WHY can’t I see my account online fix the website. | @699856 @115913 Being able to access your account information online is really important. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"First time EVER my phone bill is under $100 ‼️ @115911 🤙🏽🙌🏽😊😊 | @819485 Gotta love saving some coins, Monique! Shoot us a DM here if you'd like us to look into your bill to make sure all is well. *BlakeT"
@115913 @115911 @TMobileHelp I HAVE BEEN WAITING SINCE SEPTEMBER FOR A REFUND??? GOING LIVE AT 9PM TO TELL THE ENTIRE STORY ABOUT TMOBILE SAYING REFUNDS GET LOST IN CYBER SPACE. | @819486 @115913 That is a long time to wait for a refund and I want to see what the hold up is. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
@115911 signal sucks at my house. I regret switching ☹️ | @819765 Oh no! We want your service with us to be great and we're here to look into this. DM us with more info and we'll assist you as soon as we can. *ValerieP
@115913 @TMobileHelp @115911 I need your help John. Can you PLEASE look into my issue??? | @138054 @115913 @115911 I am here for you and I want to help. I will reply to your DM soon. *AshleyNelson
"Hey @115911, is it normal for ya’ll to leave customers on hold for over 40 minutes without checking in on them or...? https://t.co/sMUAOgshYh | @134037 Michelle, we truly understand that your time is valuable and I know it's no fun waiting on hold. If there's anything we can do to help, shoot us a DM here and we'll take care of ya! *BlakeT"
Here’s a never before seen image of the @115911 data center responsible for their email service. @TMobileHelp is giving me lots of insights tonight. #tmobile #tmobilesucks #verizon #rippedoff #poorcustomerservice https://t.co/qQcgGrFrcq | @819192 Thank you for staying engaged with me in DM! I'm getting to your message now :) *AlexisDean
"@TMobileHelp hey, bought an S8 direct from Samsung, trying to unlock but support said they can't. @117159 says they can't either. Hope do I get this thing unlocked? | @819766 Unlocks...Let's do it!! Send me a DM and I can get on it for you https://t.co/KQh917xfZf *SurDuaneMcGurn"
Help me understand @115913 I upgraded my @115911 line with a new iPhone 8 Plus. I added Jump Plus w/Apple care @118272. I recently got iPhone 8 Plus Stolen @118272 & @115911 won't cover it. Why do I even insurance? | @819767 @115913 I am bummed to hear about your phone and I want to help you through the replacement process. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
@115911 isn't there any #account #security protectng from 3 #iphones getting ordered from different accounts on my family plan sent to a random address? | @819768 Whoa! I know that I work to monitor the security of anything I have and get concerned as well for anything that's alarming. This is absolutely a security concern for us and your protection is a top priority. Send us a DM and we'll take a look. *KeithM
"Here’s a a rare image of an email server that @115911 uses. @TMobileHelp told me so. #TMobile #tmobiledoesnthelp #poorcustomerservice #latency https://t.co/4SqSvYsaJk | @819192 I see that you replied to my message, so I'll meet you in DM! 😊 *AlexisDean"
"Switching providers. Bye @115911 👋🏾 | @819769 Oh no! What's got you wanting to leave, Katheryne? We're here for you and would love to make things right! DM us here with some details so we can help. *BlakeT"
"I unfollow people on #instagram because I am enticed to watch people’s story and it’s runs up my data 

Why @115911 ?
#bingeon | @819770 Hey Sean, we appreciate the Binge On suggestion! If you want us to look into increasing your data plan, send us a DM! *ChanneyT"
@sprintcare can u swap a phone ordered online for black Friday promo in store for the same phone different color if it hasn't been opened? | @819847 Bear in mind that you have 14 days satisfaction guarantee period to return or exchange a device. -MH
@sprintcare can u swap a phone ordered online for black Friday promo in store for the same phone different color if it hasn't been opened? | @819847 Hey there! If the device was ordered at a Sprint store we refer you back to the point of sale. But if was online or through Sales Department we recommend you to contact Order Support at 866-789-8292 or visit a Sprint-owned Store or Corporate Store. -MH
"Since I switched to @115714 about 2 1/2 weeks ago, I’ve gotten 3 people to switch from att/cricket to them!  I’m bringing them a fourth this weekend.  I mean…If they wanted to send me free brand new iPhone, I wouldn’t complain.
Just sayin...Im basically going after new clients | @221147 Go to https://t.co/isYAs1fLOG to register"
"Since I switched to @115714 about 2 1/2 weeks ago, I’ve gotten 3 people to switch from att/cricket to them!  I’m bringing them a fourth this weekend.  I mean…If they wanted to send me free brand new iPhone, I wouldn’t complain.
Just sayin...Im basically going after new clients | @221147 Telling your friends about Sprint to earn rewards has never been easier. It’s a win-win because you and those you refer can each receive a $50 prepaid reward card for every new line activated, up to $500 in rewards annually."
"Since I switched to @115714 about 2 1/2 weeks ago, I’ve gotten 3 people to switch from att/cricket to them!  I’m bringing them a fourth this weekend.  I mean…If they wanted to send me free brand new iPhone, I wouldn’t complain.
Just sayin...Im basically going after new clients | @221147 Hey we appreciate that.  Check out our referral program designed just for valuable Sprint customer's like you.  Be sure and refer them and they open the email and accept BEFORE they establish service.  Thank you"
My phone still hasn’t arrived lol @115714 | @819850 Hello! Hope you're doing well today. You can check the status of your order trough our Sprint Website using this link: https://t.co/O1mkYIdKu5 - CE
I’m getting impatient @115714 where’s my iPhone X. Lol | @819851 Hi there! you can check the status of your order trough our Sprint Website using this link: https://t.co/O1mkYIdKu5 . - CE
"@115714 What does this new ""smart icon"" mean on my call log? https://t.co/uSUAJ8XceX | @261515 Have any questions? I’ve got answers! Please send us a Direct Message to further assist you. -AG"
@sprintcare currently all day I haven’t had service. Even when it does work it goes off. I will loose all signal for the 10 secs I have it.  I can have Full bars and LTE but then once I try to use it it will loose signal | @819852 Hey! We want to review your coverage. Send us a DM with your ZIP code and your nearest cross streets in order to further assist you. - CE https://t.co/rMApsV8PQY
@115714 my iPhone has no service and has been stuck on searching for an hour now🤦🏾‍♂️ can i get some help please?! Smh | @819853 Hey! We want to review your coverage. Send us a DM with your ZIP code and your nearest cross streets in order to further assist you. - CE https://t.co/rMApsV8PQY
Here is a speed test for @115714 LTE in case you are considering @115714 for your cellular carrier.  This is in Michigan. #sprintltespeed https://t.co/eJFMta5aBV | @819854 Hey! We want to review your coverage. Send us a DM with your ZIP code and your nearest cross streets in order to further assist you. - CE https://t.co/rMApsV8PQY
@sprintcare my monthly call to sprint to fix my bill. Can you please just fix the auto charge coding issue Interaction ID: I1247739740. | @819856 This is concerning to us. Please send us a Direct Message to further assist you. -AG https://t.co/rMApsV8PQY
@TMobileHelp I got a question if my iPhone 7 Plus is on lease #and I try to get the iPhone X do I have to put a down payment | @631147 Javier! Just got your message and responded! :D I'll meet you back in DM! :D *HillaryTurner
@TMobileHelp it’s not a #recommendation if I’m being forced to do it- my password has not been compromised why force me to change it- I just wanna pay my bill without the #BS | @467809 I want to help with your password settings! I know your security is important! Send me a DM! https://t.co/fHIRSasSqo *LauraBeasley
"Hate that I even switched from @115714 to @115911, it’s always something ... makes me want to go without a cell. 😤 | @820005 We certainly don't want you to feel that way and would love a chance to make things right! DM us here with some details so we can help out. We've got your back! *BlakeT"
@TMobileHelp is this the service @115911 is using to send me that email? I wonder if @115725 treats their customers this way? #tmobile #tmobilesucks #expedited #ripoff #jax #lax https://t.co/ZSZXBRjwoA | @819192 I got your back and will get that to you faster than a speeding magenta bullet.  T-Force will be your super hero and make things right. I sent you a DM and look forward to your reply. *NevinBruce
@115913 your employees failure to do their job is now costing me $175. Disappointing! Couldn’t get an answer on the phone. Same response | @820006 @115913 I want to get to the bottom of this for you. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
"@TMobileHelp i placed an order through customer care almost an hour ago but i am yet to receive the emails, documentations for e-signature. I tried chat/text feature but more then 40 minutes without reply. can you help to confirm email address and order? | @241787 WOwzer! upgrades are totally important and I want to make sure you get yours. Send over a DM and I'll check on the order. https://t.co/cYAShZx2fF *PoxMaphixat"
"@115913 @115911 can you guys bring LTE on the Bay Area Caltrain line? I and many other commuters would appreciate it 🙏 | @820007 @115913 We'd love to check out your service with you, Oscar. Please send a DM our way: https://t.co/cuEwtd2epS *DanKing"
"Here we have @115911 operators sending out emails for expedited shipping. The guy in the suit is from @TMobileHelp making sure the expedited shipping is expedient. #tmobilesucks #switchingtoverizon #tmobiledoesnthelp https://t.co/gWgLzDZ3KX | @819192 Hey, I just replied to your message! *AlexisDean"
"@115913 @115911 will tmobile iPhone x fully paid work somewhere else in the world? | @592954 @115913 Hi! Our service will work in many locations around the globe. IF you're looking to use the device on a different service, send me a DM so we can chat about your options. https://t.co/3sF8qpf2nx *AlissaFast"
dawg i HATEEEEE @115714 my whole call dropped 😢 I’m sick asb rn | @382270 Hello! hope you're doing well. What's happening with your Calls? Could you give us more details on what's happening? We are here to help you. - CE https://t.co/rMApsV8PQY
@115714 quoted me a price on the 3 lines I have. Got them now my bill has been 40-60 higher then what they said each month. Outrageous. Bad service | @820234 We understand your frustration and we'd would like to resolve your issue. Can you please send us a DM so we can further assist you? -AL
Over an hour trying to get @115940 added to my @115714 account. Working with the 2nd chat representative of the night. This is awful @116447. 13 years with sprint and the service isn't getting any better. https://t.co/bLqZEEidil | @820235 Team @116447 will send you a DM in reference to time restrictions.
Over an hour trying to get @115940 added to my @115714 account. Working with the 2nd chat representative of the night. This is awful @116447. 13 years with sprint and the service isn't getting any better. https://t.co/bLqZEEidil | @820235 Hey Jerry! We're sorry to hear your having problems with the website. We can have someone reach out to you.
"@sprintcare new phone is giving us this error after we transferred to a new phone. Guys at the store were no help. Any suggestions? https://t.co/xgSLlGhMMW | @725191 This situation concerns us. Please, feel free to send us a Direct Message, so that we can further assist you. - FS"
"You’ve crossed the line @115714 I’m done with this for the last time you are now going to be sued.... | @820236 Hey! Why you want to leave us? We don't want to lose you as a customer. Please, send us a DM with more details on what makes you feel this way. - CE https://t.co/rMApsV8PQY"
@115714 here I am disappointed AGAIN! Why is the customer service so poor over the phone AND in person smh | @820237 Hey Jackie! We don't want you feeling this way. What makes you feel this way about us?  Customer service is one of our main priorities. -CO
"@sprintcare Yo, why is Sprint service so bad? answer that for me please | @120960 I'd be more than happy to look into this for you. Please provide your nearest cross streets and ZIP code to further assist. -JR https://t.co/rMApsV8PQY"
"i feel somehow like the @115858 iphone has won, since @sprintcare wont let me replace my @117159 :( | @820238 That's some concerning feedback. We'd like to get a closer look into this for you. Please send us a Direct Message, so that we can further assist you. -JR"
"@sprintcare at a ""corporate"" store as advised, now I'm upset because of what I've learned can someone please help!! | @154790 We have informed your analyst to reach out to you at their earliest opportunity."
white mom warning ⚠️ impressed by how many times @115714 has failed me as a customer within the 3 weeks i’ve been with them. nobody can help me and there’s absolutely no communication between departments and employees/customers. | @820239 We don't want you to have problems. Please send us a Direct Message to further assist you. -AG https://t.co/rMApsV8PQY
"@115714 and getting to a human is almost impossible. #horrible | @212894 Hey there! What seems to be the issue? We're here to help. Please send us a Direct Message, so that we can further assist you. -JR"
"@115913 @115911 @TMobileHelp We brought over 12 lines, 6 accounts, from VZ and are now having billing issues. Can use some help, 800 number not doing the trick. H.E.L.P. | @820277 @115913 Consistent billing is important. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson"
"@115911 i thought i claimed the free movie rental but it appears it never registered. Any way you could help? #showmesomeLove | @820279 Hey Arben, We can sure see if there is something we could do, let's take a look at what happened. DM us *KananiB"
@115913 I wish I were there for all the give away and maybe my T-Mobile account would be finally settled.  I was told by the insurance company that I could pay a certain amount to keep my phone's and when I tried to call and pay TMobile said they didn't have a record. | @820280 @115913 It sounds like we need to dig into this a bit more with you. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
I googled “what’s faster than @115911 email” and this came up. @TMobileHelp really gets it done! #tmobile #tmobilesucks #totalripoff #IsWorseThanNickelback #shameonyou https://t.co/06QG9i7zIH | @819192 We are the fastest network https://t.co/wrTuVHURGX and we want this to get resolved fast also! I sent you a DM! *NevinBruce
"@115913 @115911 been working my nerves ALL DAY | @815825 @115913 We are sincere in our offer to help, if you'd like, meet us back in DM so we can go over your concerns in more detail. *MarkMcLaughlin"
Here we have @115911 emails being sent to their loyal customers. @TMobileHelp is making sure they get there on time. #tmobile #tmobilesucks #poorcustomerservice #jax #lax https://t.co/28I7BDh2Gt | @819192 I care and want to get this resolved fast 🏎️ . I sent you a DM and look forward to your reply. *NevinBruce
@115913 ordered 5 Apple watches 2x because the first order was canceled for unknown reason then got lied to and am still not refunded | @820281 @115913 You should receive the Watches or a refund. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
@115911 hey i need help | @334924 We're here for you! Send us a DM and let us know what's up. *RickK
"@115714 If I need to have my phone screen fixed, do I have to leave it with u guys over night or can it be done that same day? | @340354 Depending on the workload of the store as well as the device model and available parts, you may have to leave it overnight. For more details, please contact your nearest sprint repair store, which you can locate using: https://t.co/X1DpDgk1EU - JF"
Hey @115913 ... I have a huge problem with your T Mobile customer service | @820402 @115913 Hey Davion! I'm here for you and would love to work with you to turn this around. Great customer service is a top priority. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"@115940 @115714 I have a prepaid card balance on my account can i get the sprint Hulu deal and use my balance to add showtime? | @181560 Hey there! This plan is valid for Postpaid customers. It is on for a limited time however, we do not have a specific time frame as to when it will end. -MM"
"@TMobileHelp My iPhone X order 7101809266 was lost by UPS (their own words), yet @115911 hasn't helped after multiple contacts. Now waiting on a second(!) ""Handset Research"", while $300+ deposit has been paid and 30-day trade-in ship deadline approaches. Loyal 3+ yrs customer... | @820542 Hey, friend! Money does not grow on trees and that's not the #UnCarrier way. We appreciate you and want to make sure we get you taken care of. Toss me a DM, let me be your #MagentaInvestigator! https://t.co/F1LcvbHvWu *DevynGalligher"
"@ATT @117735  I’ve been a customer with AT&T for four years and they progressively get worse, their service is a joke I definitely need to switch over to @115725 or @115714 | @820561 Hello Mr. Garza we would love to have you part of the sprint family!! We are having some good deals for new incoming customers who is wanting to make that switch. Just go to our website at https://t.co/y5KU4cSsLx and check out what we have to offer."
"@TMobileHelp does tmobile ONE includes calls to Mexico? | @820570 Hey Luis!  Not only does it include calls to Mexico, but #TeamMagenta has your back IN Mexico.  So awesome! Check it out! https://t.co/yz0xLw1MkV  Shoot me a DM if you have any other questions! https://t.co/HxATIJF0QV *KevinGray"
"@sprintcare @115714 do you have an estimate time of when your systems will be back? tried activating an X last night, learned today that system has been down and can’t activate any phones. | @820581 We're sorry for the troubles! Have you tried completing it through self-service option at https://t.co/kgXXQsKwnj ? If not, we encourage to try it there. Or send us a DM so we could further assist you through this channel and check more on than. -MH"
Worst service ever @115714 | @820582 Hey! What makes you feel this way?  send us a DM with more details on what's happening. We'll be waiting for you. - CE
@115714 is the dumbest company in the entire world if I didn’t love having my iPhone I would be so out | @820583 Hey there! Please let us know what is making you feel this way. Send us a Direct Message with details of your issue. -DM
"@TMobileHelp my mom lost her phone coming home from the airport. What does she need to do to shut it down, or possibly locate it? It's an android. | @820591 Oh no! Send me a DM, let's get her phone secured and see what we can do to locate it :) https://t.co/iq4B8dCJFx *JessicaBrenhaug"
"@115911 don’t play . They said ur old number hasn’t been used in 168 days but it’s still avl ☠️☠️☠️ ineed that for my Apple store tbh yu the real #MVP | @820592 Hey there, what's going on exactly? Send us a DM and we can assist you. *ChanneyT"
"@115911 is your website down?  i can't login to my account or file a claim on https://t.co/uM8laSNv45 | @820594 Hey Raftel, send us a DM and we'll assist you with filing this claim :) *ChanneyT"
"@115911 your door to door reps are CROOKS AND LIARS and your customer service CONDONE THEIR BEHAVIOR!

✅LIED ON SURVEILLANCE
✅STOLE MY MONEY
✅SET ME UP WITH A BUSINESS ACCOUNT...BUT ITS NOT MY BUSINESS!!!! 

TMobile should be ashamed!!!
All of this was FRAUDULENT!!!! | @820595 Your customer service experience is our number one priority. Send us a DM with the details about what had happened. We want your feedback. *KananiB"
Getting real mad at @115911 @TMobileHelp its really getting old! | @223577 That's the opposite of how we want you to feel! Send me a DM! Let's turn things around ASAP. https://t.co/iq4B8dCJFx *JessicaBrenhaug
Not 😎 @115911 #tmobilehelp told me 2 contact #ups. @115817 said they can’t talk 2 me because @793-Mobile is the shipper. Why the back and forth? | @138054 No need for any back and forth. I'll do all I can for you. I'll see you back in DM. *ZachRicketts
@115913  I had a device that was left at the front 🚪 again by @115817 Now #tmobile says I I have 2 pay 4 the device.  Why can’t #ups #tmobile have their #customers sign 4 packages. Dear @115817 don’t leave packages at the front 🚪 @115911 @TMobileHelp | @138054 @115913 Please join me back in DM. We'll work on this together. *ZachRicketts
This is how @115911 works. Talks you out of going to a store then @TMobileHelp wastes hours of your time and then suggests you go to a store. #tmobile #tmobilesucks #poorcustomerservice #worstcompanyEVER https://t.co/1jVc47kt0y | @819192 I'm greatly sorry you had to spend so much time on this!  I'm here for you though and sent you another DM!  I can't wait to wrap this up with a magenta bow for ya! *NevinBruce
@115911 you have too much dead zone in Oahu Hawai‘i. I’m on the road in middle of town of honolulu. :-/ https://t.co/lnmiLkHwnf | @820596 How strange Mr. Suby! Let's take a look at what's going on with service in downtown Honolulu. DM us. *KananiB
"I’ve turned my phone off & on at least 10 times today, my apps won’t load .. I️ pay you all too much money @sprintcare | @711735 Hi there! This is not the feedback we like receiving. We completely understand your unsatisfaction, allow us to look into your situation. Please send us a Direct Message in order to properly assist you. -LR. https://t.co/rMApsV8PQY"
@115714 just keeps letting me down.. 💔 | @820721 Hey! What makes you feel this way? Send us a DM with more details about what's letting you down. - CE https://t.co/rMApsV8PQY
@115714 idk wtf going on ... but this 3G is killing my vibe and making my phone go slow | @461411 Hey there! Let's work together to get this fixed. How long has the issue been happening? Is it impacting anyone else in your household or around you? Does it happen in one or multiple locations?  Please DM us so we can further assist. - AP
@115911 Thanks for Tuesdays. Can't claim BR Code on my DD app - says Card Inactive APP504. Please help. | @820812 We're here to help! Please DM so we can assist :) *JohnWard
"@115913 @115911 Hey, you were giving $50 back when upgrading to an S8 on t-mobile Tuesday.... I just upgraded a couple of weeks ago! | @820813 @115913 Hey! We'd love to take a look at your options. Send us a DM! https://t.co/3sF8qpf2nx *AlissaFast"
"at this point I'm not sure which is worse.. @115911 or @115714 | @820814 Hey Jen, what can we help with? DM us, we're here for you. *JoanO"
Also if @TMobileHelp could actually help me instead of telling me about a password I don’t have that would be great. | @425506 I'll meet you in DM. *FeliciaPorter
@TMobileHelp having two issues: can't activate the HD streaming from my account profile and I get this when sending certain messages https://t.co/4u1FZCFGu8 | @249928 Oh no Randall :(  We definitely need to figure this out for you.  Shoot me a DM and let's chat more about it! *KimWilliams
@115714 how is it possible I’ve lost 6 straight calls today? | @820840 Hi there! How long have you been experiencing this problem? -L.O
@115714 how is it possible I’ve lost 6 straight calls today? | @820840 Could you provide us with your nearest cross street and zip code to check the coverage in your area. -L.O
"hey @115714 why does it say i have LTE but nothing ever fucking loads??? :)))) | @820841 We would be more than happy to assist you with this. Please send us a Direct Message, so that we can further assist you. -JN"
@115714 my phone suddenly has contacts I don’t know.  Help! | @290794 That's weird! Linda please send us a DM for further assistance. -KC
"Is there @115714 tower down in Carmel NY? absolutely NO service! | @116408 We apologize for the delayed response. Please send us a Direct Message, so that we can further assist you. -JJ"
"Hi @115714 I just got high speed data yesterday an uhh I've been on my house Wi-Fi the whole time and it says I used up most of my high speed data....even though I haven't even used any of it. I don't understand arnt you guys supposed to be number one on the market? https://t.co/qtOVsgffIl | @820886 Hey, we recommend you to check your Wi-Fi settings as depending on your connection it might automatically switch to cellular data. Please send us a Direct Message, so that we can further assist you. -LC https://t.co/rMApsV8PQY"
"@115714 y'all still buying people's phones if they switch to you guys? | @820922 That must be the Sprint Contract Buyout with buyback that requires trade-in of device that you are referring to. Yes, we are! For more details, kindly check out this link on  Sprint Contract Buyout https://t.co/hI6MViC5YH . Please let us know if you have any more questions. -CO"
"@115913 man you need better reps because the one's  they the worst I have ever seen | @820938 @115913 You deserve to have a great experience overall. If there is anything that you need assistance with, don't hesitate to shoot a DM to my team & I. We'll get you taken care of. https://t.co/EdLkYIfmTn *MariahDaigle"
@TMobileHelp My wife and I currently have ATT. We would like to switch to you guys tomorrow for the BOGO Iphone 8. Do we need to open a 3rd line or will our 2 lines suffice since they are new? | @820966 So glad to see you are switching to #TeamMagenta!  Prepare to have your socks blown off! Those two lines will do just fine!  Here is the 411 on all our sweet deals!  https://t.co/UrhUIeKReg Shoot me a DM if you have any other questions. https://t.co/HxATIJF0QV *KevinGray
@115913 @115911 You guys have any plans to support Google's Jibe RCS anytime soon? | @820970 @115913 We don’t have any information at this time. Please keep an eye out here https://t.co/Rs7ud2PYPg for all the latest news on our latest phones https://t.co/Et1Fu7xZtb *BarbPelotte
@TMobileHelp Is there an outage in Honolulu?  My phone says emergency calls only | @820986 Hey!  Send us a DM and we can see what's going on. https://t.co/WZM6cbcgHU *JonPorter
"I need to go back to @115714 https://t.co/scqfim92jw | @821013 Changing your phone number is easy and free while doing so online on our network. If you are thinking of joining us, now is a great time with all the offers available for our customers. To learn more about these offers, please visit https://t.co/0qT1rLBLtN - JF"
"@TMobileHelp Hey! Any word on future expansion in West Virginia? Especially around Morgantown, and WVU? | @821019 The #MagentanetWork has been spreading like kudzu lately!  Check our Coverage map!  https://t.co/7Ki780C2ND  Shoot me a DM if you have any questions!  https://t.co/HxATIJF0QV *KevinGray"
@115913 here we go again!! The worst experience again!! Only 2 months in as a customer and its nothing but hell!!! | @134970 @115913 Hey! I'd love the opportunity to turn this around. I appreciate you joining us and I want to make this the best decision you've made. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
"@TMobileHelp is there still a pixel 2 promo? | @477038 Our 50% off Pixel 2 promo ended 11/2, but we have a lot of other offers coming up! Click here to send me a DM for details https://t.co/6eZrWJ9PIa *JustinRhodes"
I owe @TMobileHelp one great big fuck you for taking it upon themselves to reset my phone causing me to lose everything. | @821086 Whoa! That definitely isn't what we want to have happen to you! Send me a DM so we can chat about this. https://t.co/iq4B8dCJFx *JessicaBrenhaug
"IM SO SICK OF @115911 !!!My phone has been saying NO SERVICE ALL DAY SINCE 6AM !!! Imagine how many calls & txts I’ve missed today with no damn service !!!!🗣🚮 sick of it !!!! In case of an emergency who tf can I call with no service it wouldn’t even let me dial 911 !!!!!! 😒🤬 | @821088 We take your mobile experience very seriously, especially when it comes to keeping you connected. My device is my primary connection to the world and I know the importance of a strong signal. Come on over to DM and let us check this out for you. *JeremyJ"
@354094 @135517 @TMobileHelp @115911 @115913 my insurance claim is being denied and no body can tell me why @118272 making me send a letter to corporate. I have to buy and envelope and stamp... and write a letter to ask why my claim is being denied. PLEASE HELP | @821089 @115913 I want to get to the bottom of this with you. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson
"@TMobileHelp I have a question that needs an answer! | @821090 I have an answer that needs a Question! Hint: it's 42! I see your DM, meet ya over there :-) https://t.co/zDWnfngdI9 *LauraBeasley"
"@TMobileHelp you guys sent me the wrong cellspot. You guys sent me the window unit when I need the one that that gets plugged into my router. This one: https://t.co/3ADzkAGiBH | @449519 Hello there!  That doesn't sound like a happy surprise, don't worry though T-Force has your back Jay!  Shoot me a DM and I will make this right for you! https://t.co/HxATIJF0QV *KevinGray"
"@115913 I am writing you because I recently went to a tmobile store to try and use jump. The sales lady was nice but she told me my phone was not going to be approved because there was a scratch on the screen. I spend hundreds of dollars a month on 5 lines. I need your help | @821091 @115913 Hey James, thanks for reaching out. Physical damage is not accepted for trade ins, but send me a DM https://t.co/Mww69Rzn7a so we can chat more about this and what consists of physical damage on a device. *AshleyNelson"
"@115913 loyal customer upset with EIP. I recently reached out to you on messenger. I wanted to purchase more phones but lack of EIP. My experience with loyalty department was bad. One of your reps told me , "" that it was a privelage to be able to have service with TMOBILE. | @821092 @115913 Thanks for reaching out. I would love to talk with you more about upgrading your lines, DM me https://t.co/Mww69Rzn7a. *AshleyNelson"
"@115911 I'm pretty sure I'm getting ripped off. Yesterday T-Mobile made a mistake and is going to call me today. Today there's no record of that phone call and the charges are no longer on my bill? #shenanigans? | @195629 We can assist you here on Twitter, Andy. Send us a DM and let's take a closer look to see what happened. We're here for you. *RickK"
"Once again, big thanks to @TMobileHelp for having the patience with dealing and resolving my issue. This proves why I will  continue giving @115911 my business. | @819189 Aw! Thanks for giving us the warm fuzzies. #TForce and the #Uncarrier are successful because of customers just like you! *NathanLovato"
"I’m so damn tired of @115714 | @821184 That's definitely not the way we want you to feel. Are you experiencing any sort of issue with your account, bill or device that we may be able to assist you? Please, send us a DM a let us know about it. We'll be more than glad to assist you. -LR. https://t.co/rMApsV8PQY"
@TMobileHelp sent you a DM thanks | @249285 I just sent you a DM. *FeliciaPorter
"@TMobileHelp I ordered two iPhone x one said shipped the other saids “partially preordered” and I got them both at the same time ??? | @426811 Oh wow, I can definitely help you out with this! Shoot us a DM so I can look into this for you. *SyndiCampbell"
"@115911 I did the TMobile Tuesday today for the free movie from Vudu but it doesn't work. I get the following error. https://t.co/4NuhcvXygt | @817036 Lets take a closer look at whats going on CJakes, DM us! *MelJ"
"@115911  Man I wish T-Mobile make T-Mobile one cheaper it’s too expensive | @116148 We have a couple different great ways to save, hit us up in the DM and we'll go over them with you :) *JohnWard"
"@115911 I'm unsure bout the new iPhone X technology. You confident enough with it that you won't charge restocking fees if I'm unsatisfied? | @821298 We are sure you will love it so you wont have to worry about restocking! But if you have more questions, DM us! *MelJ"
@TMobileHelp Do you assist with TM-Tuesday issues? | @821299 I sure can! Hit me up in DM and we'll work on it!  https://t.co/Hxjy5gDEwA *PeteHarman
"@TMobileHelp - my vudu tuesday code when I redeem says: ""Something's not right. Re-enter your code"".  Thoughts? | @821300 Help is here!  I want to make sure you #GetThanked!  Send me a DM!  https://t.co/vuTPc7Xx7T *TraceyFoster"
@115714 want to explain why I just got a new phone two days ago and I’ve yet to have service anywhere I go? | @669068 I do understand how important having services is. Please send me a DM so I can further assist you. -LP
"thanks Freda @sprintcare for hanging up on me while I was trying to explain something to you | @810047 That doesn't sound fun, please send us a DM so we can further assist you. ME"
"When trying to speak with a human at @115714 @sprintcare and they make it nearly impossible, you go to @123765 in hope of assistance! | @821358 Hey there! How can we help you? -ND"
@115913 WHY not offer BOGO to all accounts not just 2? And why pay $20 for upgrading? Not cool | @740732 @115913 We have some great offers going on right now! The Upgrade Support charge can be avoided by ordering through MyT-Mobile. Send us a DM with any questions you have so we can help https://t.co/PUCbqyZK4U *RachaelTansey
"@115913 
I've been with t mobile since you were omnipoint.. I've never won anything from yous guys...🤔🤔🤔🤔🤔 | @821376 @115913 Woah! We love that loyalty, Sandy. Thank you so much for being an amazing part of our family! Check out our T-Mobile Tuesdays app and #GetThanked weekly, with free goodies. For more: https://t.co/9kv7eznV7E. Enjoy! *NicholasTomchik"
@115913 I took advantage of the iPhone X promotion and ordered two devices. I returned our 2 iPhone 6S last Thursday and still have not received notification that t-mobile received them. I called your CS multiple times! 703-798-2527 Victor Fernandez | @821403 @115913 Hi Victor! I know it's important to know those trade ins are processed and I'd love to check this out and get you an update on the status. Send me a DM so we can chat. https://t.co/3sF8qpf2nx *AlissaFast
Dam why did I ever switch to @115714 ?! So disappointed & annoyed 😒😒😒🙃🙃🙃 | @821476 Hi there! What can I help with today? -DC
"Hey team @116447 @sprintcare - would love a call to chat about my bill / in store experience, is Karen available? | @134199 Our team is dedicated to resolving and working your issue. We will reach out to you momentarily to address your account concerns."
"Hey team @116447 @sprintcare - would love a call to chat about my bill / in store experience, is Karen available? | @134199 Team @116447 was unable to reach you at telephone number ending 5629. However, I look forward to speaking with you to discuss this matter in detail. I will try again shortly."
"Hey @115714 when can we use our internet and still be on a call at the same time?? | @245274 Voice over LTE is on the Sprint roadmap, but we don't have announced a time frame for commercial deployment. In the meantime if you have a Calling plus capable device you can enjoy calling and browse the web at the same time. -JA."
"Damn @115714 I really wanted to make a switch but not being able to talk and surf the web is a def no for me ! | @821477 Hi! We would like to assist you and provide you with the best resolution. Please send us a Direct Message, so that we can further assist you. -MM."
"@115714 yal tf suck | @821478 That's not the feedback we would like to hear. If there's anything related to your service, account, bill or phones you would like us to assist you, please send us a DM with your concern. Allow us to change your perspective of us. -LR. https://t.co/rMApsV8PQY"
"What is it like to have sprint mobile? It sure sucks. No internet almost all the time. #sprint #worstcarrier #mobile #noreception #nointernet #bullshit | @821479 This is concerning. Let us review the coverage for you. Please, send us a Direct Message. -CL https://t.co/rMApsV8PQY"
"@115714 #DoBetter Are y’all really only concerned about the money cause it looks like you don’t give a dam about your customers. | @821480 That's not the way we want you to feel about us. Here in Sprint, every member is important to our Family. Please don't doubt in sending us a DM with this concerns to properly assist you and your mom with your situation. We're here to help! -LR. https://t.co/rMApsV8PQY"
@sprintcare Christine called me back and what I am being told is simply not acceptable.  I need someone with authority to contact me ASAP!!!! Being a customer since 2011 this makes no sense to receive the runaround. | @821481 This is concerning to us. Please send us a Direct Message to further assist you. -AG
"@115714 I live and work in the middle of a metropolitan city.  I rarely venture outside of it and I always pay my bill on time.  Why is it that I'm relegated to 3G service inside the Continental United States?  I hope you enjoyed my business.  I will be switching, now. | @821482 Hi there! We would hate to lose you as a customer. Please, allow us the opportunity to change your perspective. Please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
@sprintcare why is my LTE not working in 78217? | @126862 Hi! Follow us and send a DM for further assistance. -FG
"@115714 you almost just ruined a friendship. Thought my girl didn’t care about me anymore. TURNS OUT I JUST DONT GET HER CALLS. smh | @821483 Hi! We would like to assist you. In order for us to do it, please follow us and send us a Direct message. -AM."
"@TMobileHelp, can you help with an upgrade? I have jump demand. | @253718 HI, Daniel! My name is Matt and I'm an #OrderExpert! I'm so excited to help you get a new phone! Meet me in the DM and we can get started! https://t.co/Mrhe7LI6A5 *MattRoyo"
@115913 I am disappointed in your people and company. Sales rep added a new line and told me i am qualified for BOGO Iphone. Now they are telling me I am not qualified. Your managers are not willing to work with me. I thought high of tmobile. @TMobileHelp | @821507 @115913 I want to get more details about this. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson
"@115913 also had no data since 5pm today when they changed me to the #tmobileone plan. They forgot to turn it on. (What the rep told me) | @821508 @115913 I am glad that your data is working. If you have any additional questions, DM me https://t.co/Mww69Rzn7a. *AshleyNelson"
You did it @115911 ! Nevin from @TMobileHelp single-handedly retained my business. You should give that guy a raise! https://t.co/cTIEGqk9ag | @819192 Awww! You're making my cheeks turn magenta!  Hanging out with you was awesome! No raise needed as I would have volunteered to help ya for free !  #Magentahi5🙋‍♂️ *NevinBruce
Dear @115911 id really like to know what's going on with my service? The Last month in a half my phone has been acting crazy ur tech ppl mini solver doesn't wk please don't let me down HELP fix my phone I'm losing out on money😔 sincerely 7 year customer | @821509 Oh gosh! We truly appreciate your loyalty and want to make sure we take a look at your service. DM us here with more info and we'll assist you. *ValerieP
"@135517 @TMobileHelp @115911 @115913 my insurance claim is being denied and no body can tell me why @118272 making me send a letter to corporate. I have to buy and envelope and stamp... and write a letter to ask why my claim is being denied. PLEASE HELP | @821089 @115913 I'm here to help, and would love to take a closer look into things with you. Did you receive my DM? I'll send it again just in case! *DanielleGibbs"
"@115911 can ya put a restriction on my sisters phone from 9pm to 6 am cus I’m fed | @213908 If you really want to, we can take a closer look at your options. Send us a DM! :) *RickK"
"@115911! What’s going on with your guys service?! It’s so fricken slow!! | @728012 Hey Jessa, send us a DM and we can take a closer look at what's going on and improve your experience :) *ChanneyT"
"Want to switch from tmobile. @115725 @115714 what deals are you offering? | @821600 Good afternoon. We are glad to hear that you are thinking of switching to Sprint! At this time if you go online to https://t.co/0qT1rLBLtN and apply for an account with us, the $30 activation fee could be waived for you. There are a number of plans and devices available to choose"
"I hate Apple. My back camera keeps going in and out and there’s nothing wrong with it physically. Wtf @115858 @115714 . | @821601 Hello! We understand your position, and how frustrating it can be. You should visit one of our Sprint Stores/repairing Center and bring your device in order to be checked by our technicians. Use this link to set up an appointment: https://t.co/owbQ9lUP4z . - CE"
I came into the @115911 store and hearing a different story than I was told by reps here on Twitter. I feel misled. | @439838 I'll meet you back in our DM Cynthia! *MarkMcLaughlin
"I’m so mad at @115911 Leaving them ASAP | @821642 Oh no Brooke, what happened? I'm sure we can turn this around and keep you a happy member of our family, DM us. *JoanO"
"@TMobileHelp Not sure what 2 do. My phone is garbage, I have Jump but every time i try to use it its changed and i cant get a phone?? | @821643 Say what?? That doesn't sound right! Meet me in DM? Let's check this out! https://t.co/DMr1doG7OR *JulissaBadillo"
So for 2 months I thought I had mobile insurance on two of my lines then found out that the sales rep never added it. Now I can't add the insurance smh. @115913 and @TMobileHelp Yep I don't regret switching over... Nothing but headaches since coming over | @400878 @115913 Insurance is definitely a huge part of peace of mind when it comes to phones. I would have been in a ton of trouble without it after taking my phone fishing. DM me so I can help you out with this. https://t.co/rIZzKwKb2m *KurtMartin
"Every Sprint customer ever(except paul, fuck paul, he gets paid to use it anyways...soo) https://t.co/XzDLVWrpKO | @821705 Your business is important for us, and we don't want to see you going anywhere! Please DM us so we can talk!"
dear @115714 can i disable the phone part of my phone? LOL | @821711 Can you please a bit more specific on what you're letting us know about disabling your device? -TC
I HATE @115714 | @821712 Hey there! We can't have you feeling this way. Do you mind telling us the reason for having this feeling? -MM
@115714 Hell I’ll even take him to @115725 | @116426 Please DM us and follow us to check that for you. -JS
How is everything ALWAYS for new customers @sprintcare @115714 ?!? Been faithful to #sprint for years and nothing except a higher bill. | @821713 Please send us a DM so we can review this further. -ES
"@TMobileHelp Store submitted rebate (including my only copy of purchase receipt) on my behalf, but I cannot locate it online. | @821777 It’s CRUCIAL that you’re able to get your rebate submitted as quickly as possible! Please DM me here and I’ll make sure to see exactly what’s going on and get to the bottom of this for you: https://t.co/EoqAVShpFT *AustinWebb"
"@115913 

I have contacted your company more than 450 documented times speaking with them with no results.  VERY FRUSTRATING!  I have spoke with customer care, technical support and Loyalties department. | @748276 @115913 As John's Executive Social Media team, we're dedicated to turning this experience around and producing a real resolution for you! Please DM me, so my team can assist. https://t.co/ZxXpYRedaq *NicholasTomchik"
"I’m completely lost for words now with @115817 and @115911 .. First I had been misguided on information about upgrading my phone so I had to order it over the phone. Now I ordered @115817 next day air saver and the package is not here. What was the point of next day air, it’s not here | @702691 Let's take a closer look at the order status, Jabour. Send us a DM! We're here for you. *RickK"
"@TMobileHelp Trying to determine if I can send my BFF a text message via our iPhones, but she lives in Australia. Any idea if that would work? | @821834 Just got your DM and am responding as we speak! Chat with you soon :) *AlexKimbrell https://t.co/GefRnVHVqu"
@TMobileHelp internet still slow with full bars | @809787 Slow internet is never fun!  I'll respond to your DM and help you get back up to speed! *BrianBenderski
"It didn’t want to play on my drive home. 😑 @115911 @115948 #FullBars https://t.co/l7Tx8fW1X7 | @821835 We can take a closer look to see what happened during your drive home, Alysha. Send us a DM! *RickK"
@115911 says they have nationwide 4G. i’m only 3 hours from my house and yall struggling. | @821836 Hey there! We want you rocking awesome service wherever you are! DM us so we can look into this for you! *MelindaR
"@115913 @118272 @135517 Im trying to find out why my claim is denied. They say I must write a letter to corporate. There’s no email or number. Why can’t I file another claim or edit my existing one? I put my info on contact us on your website and I still no contact | @821089 @115913 I'm absolutely here to help, and just replied to your DM. You're in good hands, and we'll make sure you're taken care of. I'll meet you back in our DM thread and we'll go from there! *DanielleGibbs"
"@115911 When will the Samsung Galaxy j3 Prime (2017) Get 7.1.1? | @821837 Hey there, thanks so much for asking. Since it is not on our software update page: https://t.co/Rr9gquqLgQ Can you send us a DM so we can find out what to expect :) *ChanneyT"
"@TMobileHelp not sure if the person helping me got disconnected?  Was trying to figure out how to fix my Hotspot error issue. https://t.co/gv7F2AXmyY | @538706 I appreciate your patience, I was completing some research and just sent the response, meet you back in DM! *MarkMcLaughlin"
"@115911 do I have to be the primary on Verizon when switching to T-Mobile to have T-Mobile pay for my devices that I still owe on with Comcast?  Everyone that was on Verizon is now with T-Mobile but my FIL was primary account holder on Verizon while I’m primary on T-Mobile | @821838 Hey Jeanyus, can you send us a DM so we can see what your options are for coming over :) *ChanneyT"
@115817 @UPSHelp you simply suck! Worst service and worst customer service! You should close and stop making people waste their time! You make people waste an entire day for nothing!! @TMobileHelp | @129828 Click here to DM us so we can discuss this more! https://t.co/RQOGmhS8Bk *AliciaBanks
"Bro I said the exact same today. I'm paying way too much to be having shitty service! @115714 https://t.co/4WUKc6IpQJ | @821967 That's not the way we want you to feel because we would hate to see you go. What kind of issues are you having? Is it related to Voice, Text or Data services?

Please, allow us to assist you. -LR. https://t.co/rMApsV8PQY"
"Any advice for #sprint users? I can barely get service anywhere. | @821971 Hey Justin, Is the issue related to voice, text or data services? Please, let us help. Send us a DM. -IG https://t.co/rMApsV8PQY"
"I’m so sick of being on my way somewhere and my phone losing signal causing my GPS to stop working @115714 | @131873 Hey there! We would like to look into this for you. Please, send us a DM so we an further assist you. -MD https://t.co/rMApsV8PQY"
"@115714 why my phone bill so high? | @822068 Thank you for reaching out to us. I will be more than happy to look into this for you. Please send us a Direct Message, so that we can further assist. -KF https://t.co/rMApsV8PQY"
"Calling @115714 on Sunday is a bad decision. They have had frustrating customer service since 2002. #HearMeAndListen #StopAskingQuestionsYouCannotHelpMeWith | @822089 Sometimes there are issues but I'd be able to help get you some answers right here! Please send us a Direct Message, so that we can further assist you. -MM https://t.co/rMApsV8PQY"
@115911 you call this LTE... lame https://t.co/6zzxH42BuZ | @822237 We'd love to check that out for you! Please DM. *JohnWard
"@10568 @115911 smh 🤦‍♂️ https://t.co/RIDMTAR8iP | @822238 Jazmin, we're happy to check into this with you. Please PM us. *GiselleM"
@115913 your JOD updates are screwing T-Mobile and your most loyal customers. Please review and reconsider. I'm reconsidering carriers | @583501 We don't want to see you go anywhere Lawrence. I just sent you a DM and look forward to working with you. *JasonYaddow
"Idk why I chose @115714 I get one bar in NYC. I’m surprised if this tweet actually sends | @461813 We understand your frustration. Please DM us so we can address any questions, concerns and issues you may have. -AT"
@115714 @sprintcare The SecureMessage chat I have open is so quiet that I can hear a pin drop. #itburns #muchfail | @535565 An agent will be responding to you in our secure chat. -AH
"@115714 you guys have to have the worst cellular service ever I can't even use my phone | @403966 Hey there! We would like to look into this for you. Shoot us a DM, for further assistance. -KC"
"@115913  no luck. we have never been more upset with a carrier ever. and to top it off they arent seeming to want to compensate us for all of this hassle. its enough to make us want to go back to @115714 | @822291 @115913 Thanks for reaching out, Margaret. We want you to be happy with your choice to join the UnCarrier and want to turn this experience around for you. Please send a DM our way so we can step in and help: https://t.co/cuEwtd2epS *DanKing"
Do not switch to @115911!! #HIDDENFEES #NOTHONEST https://t.co/Q8VMlVAH9d | @134970 That does not sound like the T-Mobile that we all know and love. https://t.co/rtuSYGXSWJ Lets chat in the DMs https://t.co/sBIVWmm6X2 *EddieGough
"@115911 is straight trash lol, I’m going back to @115725 | @433570 Oh no, Ben! That's not what we like to hear! Send me a DM & let's get to the bottom of this ASAP. Chat soon :) *AlexKimbrell https://t.co/GefRnVHVqu"
"Also @115911 switching from my LG5 to the note 8 and the switch app didn't transfer all my memos and LOST pretty important stuff. Plus was in too big a hurry to upL to Drive. #unhappyface | @822320 Hiya, Jordan! We understand how frustrating this must be and would like to talk to you more about this! DM us so we can! *MelindaR"
I think it’s definitely time to switch from @115911 my phone barely works 🤦🏽‍♀️this is frustrating | @441393 Hi there Malika! I see you sent us DMs earlier I will meet you back there and make sure we get you taken cared of! :) https://t.co/BWwhdX6pV9 *BrendanLee
"Got my friend to switch to T-Mobile, was told in store I could fill out the referral form online, which I did, just to find out later that you have to do it 24 hrs before they do the switch? How is that supposed to be fair? I even went to the store with him @115913 @115911 | @423778 @115913 Thank you for referring your friend to the Magenta Family. You should get credit for this happening. Click on my picture https://t.co/Mww69Rzn7a to send me a DM so I can look into this with you. *AshleyNelson"
Hey @115911 it’s my birthday | @156070 AWESOME!!! Big #Magenta Happy Birthday from us to you! *RyanMitchener
"@115911 I've been a customer for 5 years , your website didn't work for my iPhone 6 to the $300 iPhone x trade in credit  on cyber Monday and your loyalty dept wouldn't even help me out when I called and explained what happened ... terrible customer service | @822321 That does not sound like an #UnCarrier experience! You are #MagentaFamily and deserve nothing but the best! I am going to meet you in DM so I can get this figured out for you! *ChelseaMischek"
"@TMobileHelp This keeps loading on my phone screen to install. Can't get it to stop. How do I block it?   
https://t.co/aPQIc4GQYZ | @822322 That must be so annoying! I'd love to help you! Send me a DM here https://t.co/dzjAJQ2bkx *SoRaYi"
"@115911 @TMobileHelp @354094  After a 12 year affair with ATT, I switched 2 weeks ago to @115911 .  Since I've spend more than 3 hours, spoke to 9 people, trying to deal with an error they made.  Perhaps empower and train your CSRs to improve the customer experience! #awful | @822323 Wowzer! Your time is valuable and I want to make sure that it pays off. Reach out to me in DM and lets chat! I got you. https://t.co/cYAShZx2fF *PoxMaphixat"
Should’ve just had my iPhone X shipped to @115911 if I would’ve known @115817 @UPSHelp would take forever to deliver my package #irritatedasf . I don’t care if I keep talking about it .. I want my damn phone already 😡😡😡 | @258875 Hey JC I know we were helping you earlier in a DM. If you need anything else from T-Force we are here for you. *KennethStone
@115913 One of your store managers promised bill credits to us in September. We switched from Verizon because of the awesome deal we got. Wasted hours driving from different stores because no one wants to honor the credits. So much for the #uncarrier #verizon. | @822345 @115913 You should receive any credit that you are expecting. I want to get to the bottom of this with you and turn this experience around. Click https://t.co/Mww69Rzn7a to send me a DM so I can help. *AshleyNelson
"So much for @115911 #tuesdays. The app is a scam now a days. | @778545 What happened to make you feel like that, Topher? DM us, I'm sure we can turn this around. *JoanO"
@115911 Love feeling like I’m back in 1999 with all of this buffering on T-Mobiles service. Switching back to Verizon #NeedQuality | @822384 It sounds like we need to take a closer look at your data speeds.  Please DM when you have a chance! *JohnWard
"@115913 TMobile sucks, it has the worst customer service and sells damaged refurbished phones at full retail price to new customers. I hate TMobile and will he switching over my phone carrier as soon as I can. I would never recommend TMobile to anyone. | @822442 @115913 I want to ensure that you have a working device and to get more details about your phone purchase. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson"
"@115913 Switched from Sprint today! Staff at location was very helpful. One problem, I get no service where I live. I can't send any any texts or use the internet. Please help! https://t.co/YXwS9tKmu7 | @822500 @115913 Welcome to the Magenta Family. I am so happy to have you with us. Service at home is an absolute must. Click https://t.co/Mww69Rzn7a to send a DM so I can review and assist. *AshleyNelson"
I been with @115714 for 6 years now and have NEVER been so annoyed with their service as I am today. @115911 what you got for me? I'm trying to get the iPhone X. 👀 | @822514 That's not the type of feedback that we like to read! Please send us a DM to further assist. - DB https://t.co/rMApsV8PQY
I been with @115714 for 6 years now and have NEVER been so annoyed with their service as I am today. @115911 what you got for me? I'm trying to get the iPhone X. 👀 | @822514 Hey there! Let's take a look at what you've got going on! Send us a DM so we can get you rocking on #TeamMagenta! *MelindaR
"@sprintcare rotten bunch of con artists!!! lousy customer service. go elsewhere, people. they are liars, con artists and thieves!!! | @822515 This tweet is concerning to us! Please send us a DM, allow us to change your perception of us. -PB. https://t.co/rMApsV8PQY"
".@115714 HOW IS IT 2017 AND I AM ABLE TO HAVE THIS AMAZING NEW IPHONE BUT GET TERRIBLE SERVICE EEEEEEVERYWHERE YOU PIECE OF FUCKING SHIT PHONE COMPANY. FUCK YOU. I WROTE THIS TWEET AND HAD TO TO WAIT TO HE ON WIFI TO SEND IT. | @421036 We apologize for the inconveniences. That's not the sort of experience we want the members of our Sprint Family to have. Please, send us a DM so we can check your surroundings and check to what resolution we can get. Allow us to assist you with this inconvenience. -LR. https://t.co/rMApsV8PQY"
"@115714 soooo my wife was on hold with customer service for an hour and a half and nobody came to the line.. they just hung up! This how y’all do service or it was a mistake? | @822516 This was most definitely a mistake! Please send us a DM, we'd like to assist you. -PB. https://t.co/rMApsV8PQY"
"@sprintcare I need help with a payment issue ASAP 😑 | @822517 Hi there! It will be my pleasure to help you on this, however, to further assist you, please follow us and send us a DM. -AM."
"After waiting on a chat for @115714 for 20 min I’m tired, just want to know about the new Apple Watch, @115911 what deal can y’all get me? | @822546 We can find you the best deals that will save you $$$ on our #Unlimited plan Will! Send us a DM! We got you. *RickK"
"I need help with using my Jump! on tmobile. @TMobileHelp @115911 | @761749 Upgrade season is SUPER exciting, and you definitely came to the right place to get your Jump! on!! Please DM me here and I've got your back: https://t.co/EoqAVShpFT *AustinWebb"
@TMobileHelp I sent another DM.  I have a neverending issue with autopay.... | @117686 Hey ya! See your Dm! Meet you there and I can help you out from there :) https://t.co/W3cyuk6dh9 *DebiChavarria
"@115913 Hi John! Need your help!! TM agents not letting me use my iPhone in Europe due to a US contract! Plz email: __email__ | @822708 @115913 We always want to give you the capability to use your phone when and where you need it. If you send a DM my way, I'll look into this for you and find a solution. https://t.co/plE6XCdHhz *CharlesOpacki"
@115913 I'm 10 years with u guys & dont need another line to get black Friday bogo deal. Cmon man! these promos are 4 new customers only | @219737 @115913 We always want you to be able to take advantage if the deals best suited to you. Send us a DM and I'll be happy to take a look and see what the best option available to you is. https://t.co/plE6XCdHhz *CharlesOpacki
"@115911 so there is nothing to pick up in store today for Tmobile Tuesday. | @569782 No in-store offers this week, but we've got Dunkin Donuts and VUDU! :) Whoop whoop! *ReillyLeritz"
When @115911 is charging you $200 the month you had no signal... | @372591 I understand that no one enjoys surprises to their bill. DM us and let's talk about your account. *JamieK
OMG @115911 sucks so bad in Springfield MA | @166884 What?? We can fix that no problem! Click this to DM so we can make it happen https://t.co/6eZrWJ9PIa *JustinRhodes
@TMobileHelp it said I redeemed my free movie but I didn’t 😐😒 | @822788 That is a Horrifying Tuesday indeed! Reach out to me via DM. I can totally help you! *DarlaF
"@TMobileHelp when's the next update for the Galaxy S8? | @822845 T-Force is here for you 24x7, please DM us if you need assistance. *DonaldD"
"@115911 I don't believe your reps. Your telling me it's too early to JOD. | @179556 Hey Travis, send us a DM and we can get this cleared up. *ChanneyT"
"@115911 your trying to take me off JOD. | @179556 Hey there, Travis! That decision is totally up to you! Send us a DM so that we can talk more about this! *MelindaR"
@115911 has been giving me a headache for the past 3 weeks and all cause they fucked up my jump upgrade when I got the iPhone 8 🙄🤦🏻‍♀️ | @822847 Let's take a closer look to see what's happening. Send us a DM! We're here for you. *RickK
"@115913 @116154 @139703 good bye t-mobile.  3 months trying to correct billing is unacceptable. Repeatedly asking for assistance is worse. | @434306 @115913 @139703 We absolutely don't want to see you go, Jay. We're here for you and want to help. Please DM us so we can ensure all is right with your bill going forward: https://t.co/cuEwtd2epS *DanKing"
"@115913 John just wasted over 2 hours from ur Twitter reps promising help just so you can publicly look like u want to help. no help! | @219737 @115913 While the BOGO offer does require a new line to be added to your account, we do have new offers coming out all the time. Checkout: https://t.co/38Et9rf5Dp periodically for the latest. *DanKing"
"C’mon @115714 I’m next to I-15 in Orem, Utah and I have one friggin bar?!?! Your coverage SUCKS! | @822865 Your post concerns us deeply. Can you please send us a DM with the details so we can get down to the bottom of this? -ES"
Why do i have 1 bar of service at all times??? @115714 u suck | @822867 Hi! That's not good. When did start happening? Is this happening in multiple locations? What do you see in the signal bar? - AA
@sprintcare so one hour later. No resolution. Agent ignoring me. #customservicefail https://t.co/SxjXsRAkkZ | @439211 Hey Amy!  We see an agent has just responded to you. -RID
"@115714 why does my account say I can add a line but when I try to it says its hit a bump?? I️ just want the iPhone X!!! | @644456 Hi Rachelle! Your situation has called our attention. Please, send us a DM, so we can better address it. We'll be ready to assist you there :) -LR. https://t.co/rMApsV8PQY"
"@115714 y’all are by far the worst service I’ve ever had in my life. Why tf is my service geeking moe. | @822908 Hi there! We saw your Tweet and we would like to help. Please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
"@sprintcare trying to buy a phone... really wish the sit... ya know... would let me. | @822909 Hi there! We saw your Tweet and we would like to help. Please send us a Direct Message, so that we can further assist you. - JL https://t.co/rMApsV8PQY"
@115913 . We have been with tmobile for over 15 years. 2 days after buying an lgv20 I dropped the phone in the parking lot of tmobile. Assurant the insurance company will not guarantee me a new phone. A refurbished phone is not acceptable for a 2 day old phone. Can you help? | @822920 @115913 Making sure you have a phone to use is of the utmost importance. I'd love the opportunity to turn this experience around. Just send a DM my way and we'll get started. https://t.co/plE6XCdHhz *CharlesOpacki
"@115913 I want to switch back to your company from Sprint | @822933 @115913 Sounds like a fantastic idea, Jenn. We've got the Magenta Carpet prepped and ready to go. DM us anytime to chat reunion: https://t.co/cuEwtd2epS *DanKing"
"@115911 @115913 Tmobile continues to disappoint.   The S8 Bogo is only if you add a line; existing customers just getting frustrated.  I dont need another line.  Seriously thinking of moving to Sprint.  At the very least, gonna check it out - due to these unusable BOGO's. | @274231 @115913 We most definitely don't want to see you go, Kevin. Even with the add-a-line being required, it still works out to be an incredible offer. If this particular one doesn't work out, check out: https://t.co/38Et9rf5Dp periodically for other offers that may fit you better. *DanKing"
"@139703 @115911 Terrible Customer Experience - Called to have phone unlocked - 2 days and 10 phone calls later, 6 customer reps and 4 techs, found out the request for unlock never logged - now have to wait another 24 hours. Unacceptable ... | @823001 @139703 We are truly committed to taking the best possible care of you, Madhu and we want to make sure we're getting this unlock processed as quickly as possible for you. We're the Executive Social Media team and we're on this; please DM us. https://t.co/lH0SH5fy2m *MikeRice"
"@115911 @115913 Trying to bring 2 diff 55+ csrs from VZ but each wants own a/c. Any way to honor Samsung BOGO? Still getting 2 lines and more revenue. | @197937 @115913 Hey there, Steve. The BOGO would require both phones to be purchased on the same account. *DanKing"
"@115913 will there be a BOGO deal on the iPhone 8 plus 256GB on Black Friday? | @452556 @115913 We've got a sweet BOGO right now when you add a new line to your account you could purchase 1 iPhone 8 Plus and get one free (of equal or lesser value) after mail-in rebate of up to $700. Check it out more details, here: https://t.co/38Et9rf5Dp *DanKing"
"@sprintcare I’ve been trying to deal with a problem for a day and a half now and I’ve heard nothing but garbage and stuff I’ve already known. Also, doing away with contracts was a trash move. | @823042 This is concerning to us. That's not the type of comment we want to see from our loyal customers. Please send us a Private Message, in order to further assist you. -AG https://t.co/rMApsVqrfy"
That's *precisely* the problem! @115913  @TMobileHelp & WA @115911  don't share notes. Imagine having to repeat SAME THING over & over! https://t.co/kHhUnjbirS | @766495 @115913 We're John's Executive Social Media team and we're here to assist you fully. Our offer to dive into this is a sincere one; I hope you'll send a DM our way. https://t.co/lH0SH5fy2m *MikeRice
"@115913 hi my name is Kevin Hollie in ABQ,NM please contact me at 5054590906 i am having a big dispute about a store in my area 87109 please I implore you. thank you for your time | @823048 @115913 I absolutely want to get this dispute all sorted out for you, Kevin. We're John's Executive Social Media team and we're here for you. Please send a DM our way and we'll get started right away. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp Quick question: Is there an easy way to restore Visual Voicemail on a new iPhone? Didn't seem to show up after restoring from an iCloud Backup. Thanks! | @282274 Hey Ed! I'll be more than happy to 🔍🔍 into this for you!  If you could send me a DM and I'll meet you there!  https://t.co/mn6KTF2tgi *RayNg
@115911 might be the absolute worst cell provider ever in life. How did y’all surpass @115714 as the the worst company ever?? | @476680 Hey there! What's got you saying this? Send us a DM with some more details! *MelindaR
Why y'all change my deliver date for my iPhone X @115911 😤😤 come on yo! | @401849 We'll be getting them out as quickly as they come in :) Please DM if you need anything else! *ByronEdwards
@TMobileHelp @115913 sent you a DM | @380309 @115913 Hey Daniel! I got your DM so I'll meet you back there and send a response shortly. https://t.co/D4NKjg57yo *SultanGardezy
@115714 is the worst. Period. | @823169 What's happening to make you feel this way? -CS
"@115714 is probably the most shady phone provider. Randomly charging an extra $100 bucks for no dam reason. And their reps can't explain why | @823182 HI there! Are you having issues with you bill? Please let us know, in order for us to further assist you. -AA"
#ThatMomentWhen you’re wondering why tf your phone service is being crappy af and then you open google to find the first news headline “@115714 outage? Here’s what you need to do!” 😢 Ugh... #FirstWorldProbs | @823253 Hello there! We would like to look further into this. Could you please give us a follow and send us a DM for further assistance? -MK https://t.co/rMApsV8PQY
@TMobileHelp your customer service is the worst u guys have me paying 212.00 amonth and i havent had a full good service yet but u guys want a payment and ur reps are rude as hell and ur ceo @115913 say it the best customer service i beg the differ | @135515 @115913 Hi Christian! I see your DM. I'll meet you back in your inbox so we can continue there. I appreciate your patience. Thank you so much! *AshHebron
"@115911 hey what's going on with 4G in Texas... I can only surf when I'm connected with WiFi | @823279 Hey Anthony, that shouldn't be the case! Send us a DM and we can further assist. *ChanneyT"
"@115911 why am I still waiting for the text that should confirm my number change? https://t.co/DSDZzIjENZ | @131230 Hey Mabel! Thanks for reaching out, send us a DM and we can check on this :) *ChanneyT"
Aye @115714 it’s unfortunate that I will not be paying my cellular bill this month due to the amount of text messages I receive. Direct some hoes my way and I’ll pay y’all. | @823328 Hello there. We'd like to check your options to make an extension in case you're not abler to pay by the due date. Please send us a private message to continue to assist you. -OM https://t.co/rMApsV8PQY
@115913 loved my service but since July my account has had issues that apparently csr can't fix so I'll be dropping tmobile | @823370 @115913 We want to see you stick with us because there isn't a problem that we can't fix. Send a DM my way and we'll work together to get your account back on track. https://t.co/plE6XCdHhz *CharlesOpacki
@115911 @115913 @TMobileHelp having data speed issues on my iPhone SE in Oklahoma City also the service keeps cutting out and dropping calls as well as failing to send text messages or iMessages in an area I normally get good service https://t.co/3f2bDKWFLv | @823372 @115913 We want you to have consistent and reliable service at all times especially in places you've had it before. Send a DM our way so I can work with you to get to the bottom of this right away. https://t.co/plE6XCdHhz *CharlesOpacki
@115913 Tmobile screwed me. Thanks for screwing my credit and thanks a bunch FOR NOT CARING!!! DO NOT SWITCH TO TMOBILE! | @823373 @115913 We're dedicated to making sure that you get the assistance you need and that you're never being charged for something you shouldn't be. DM me and we can work together to turn this around. https://t.co/plE6XCdHhz *CharlesOpacki
"@115913 
I am certain that you would not accept being without internet service for a week in the holiday season? 

The difference between you and I is ______________? | @823409 @115913 We always want you to have access to the services you need no matter the week. I can definitely assist you. Just send a DM my way and we'll get started. https://t.co/plE6XCdHhz *CharlesOpacki"
"@115913 @115911. Experienced my first disappointment. The BOGO deals require you to add a line, but I already have 5 lines. A lil disappointed that existing customers don't get a BOGO iffer. | @823450 @115913 Hi! This BOGO is a great deal! The cost of the add a line over the span of 24 months is substantially less than the cost of your second device. Send me a DM and I'll get you more details. https://t.co/3sF8qpf2nx *AlissaFast"
"Oh yay it's #tmobiletuesday where I receive codes for cool stuff, then try to redeem only to be told I'm crazy and my code doesn't exist, and finally get told by my app that I REDEEMED said cool thing 😤  @115911 @115913 https://t.co/20AR9bySYH | @823509 @115913 Hey! That's truly not the experience I want for you and want you to get #thanked. Send me a DM so we can get to the bottom of this. https://t.co/3sF8qpf2nx *AlissaFast"
@115911 & @115913 need to make deals on phones without asking to add a line to get a phone for free for existing customers #TMobile | @823526 @115913 Hey! The BOGO is an awesome offer! The cost of the add a line over the span of 24 months is substantially less than the cost of your second device. Let's check out all of your options. Send me a DM. https://t.co/3sF8qpf2nx *AlissaFast
"@115911  @TMobileHelp the best part of your online support is when the person you’re talking to just stops responding. Thanks for nothing. | @433570 Hi Ben, I just responded to your DM, I appreciate you hanging on tight with us :) *VictorianLang"
"@TMobileHelp hi, the BOGO phone offer is only valid for new lines? Or can existing customers take advantage too? | @150145 YES! Existing customers are able to take advantage as long as the requirements are met! Send me over a DM so we can go over the deets! https://t.co/Qz0L1xpZB7 *MikePerez"
@115714 Are the Apple devices getting a “calling plus” upgrade and will the next batch of iPhones be HPUE capable? | @823545 Hi there! We do not have that information in hand for the moment but more information will be coming soon. We advise you to check https://t.co/0qT1rLBLtN for up-to-date information as it becomes available. - JL https://t.co/rMApsV8PQY
@115911 my dad use a international card to call outside the US and i get charge $40 on my bill. #HappyHalloween | @823552 We'd love to look into that!  Please DM us here. *JohnWard
@115911 has horrible support | @394018 Hey!  Please click https://t.co/IvLqMUwEUf to meet me back in DM.  I've got you! 🎃👻🎃 *Frank Maez
Extremely upset right now! I’ve been a customer for almost two years and I’m trying to do the bogo for the iPhones for my kids Christmas presents! And I was told that I don’t have enough credit! I’m pissed! @TMobileHelp @115913 I have over TEN LINES WITH U! What can u do! | @778945 @115913 Hi Brenda! I want to do all I can to help and review all of your options for getting your kids those amazing new devices for Christmas. Send me a DM so we can chat https://t.co/3sF8qpf2nx *AlissaFast
"Since switching from @ATT to @115911, I noticed that many texts to me are not coming through. #uncarried so to speak. Anyone figured this out? @TMobileHelp | @823637 Text message are about the only way anyone can get a hold of me!  I would love to figure out what is going on and get you back up and connected.  Shoot me a DM and we can get started! https://t.co/HxATIJF0QV *KevinGray"
"@115913 
YOUR REPS ARE RESPONDING 2 ME IN DM ASKIMG ME TO FILL OUT FORMS & EXPLAIN THE FRAUD FIASCO ALL OVER AGAIN. I DID THAT FOR 3 HOURS LAST NITE! INCIDENT REPORT FILED!!!! FURIOUS! | @778619 @115913 Hey Solei - thanks for staying so engaged with us today. In order to be able to completely resolve this for you, we will need to verify your T-Mobile account, but as I had stated I will be calling you soon to ensure this is resolved. https://t.co/93XwcSKFIy *RayButler"
"@TMobileHelp Hi, i don't normally complain about your guys service but the past few days i contantly have to re start my phone and its fairly new, and i can't watch netflix with out it buffering every 10 seconds. A little help would be nice. | @823652 Yikes! Buffering Netflix is the WORST! Let's make sure you can stream all those amazing movies and shows without a hitch. Send me a DM, and we'll see what's happening and work to get you the #MagentaSpeeds we're know for. https://t.co/6NxKsl5RJm Thanks a million! *JoshHenegar"
"Just wanted to let you know @115725 @115990 that if #NetNeutrality falls through you’re losing me as a customer ✌️ you ready for me, @115714 ? | @823665 Now is a great time to join our family. We would be more than glad to have you on board. To verify all the amazing offers we have available, please visit: https://t.co/0qT1rLBLtN . - JF"
"@115714 yall suck | @823666 Hey! What happen that makes you feel this way. Please, allow us the opportunity to change your mind. Send us a DM with more details on what's the matter. - CE https://t.co/rMApsV8PQY"
"@115714 Just wondering why you offer better deals to new customers vs. a 5 year loyal existing customer wanting to bring family members over to your service... | @823687 Hope you’re doing well today. We have great deals 4 new and existing costumers. You can take a look at your options by signing in 2 your https://t.co/0qT1rLBLtN account, there u can find deals designed just for u. We can also review your account and let u know. Please DM us. - AP"
"@115714 y’all need to send me my phone already and not have me wait another couple weeks for the X 😤 | @813843 We do our best to work first-in-first-out for order processing, but each order has 2 pass a series of steps before it can be shipped. Sometimes an order will take longer at a certain step than another. For more details visit https://t.co/RO6YXh71ij . - AP"
I missed out on so much over time because of @115714 .. why can’t I receive calls from landlines?  😤 | @823701 Hello there! Please send us a DM with your ZIP code and your nearest intersection of streets in order to review the coverage in your area. We'll be waiting for you. - CE https://t.co/rMApsV8PQY
@115714 why has my LTE service been down since sunday?  3G is suboptimal! | @823702 Hello there! Please send us a DM with your ZIP code and your nearest intersection of streets in order to review the coverage in your area. We'll be waiting for you. - CE https://t.co/rMApsV8PQY
"Get AppleCare, not the crappy add-on “insurance” from your carrier — because it’s garbage. @115714 is charging me $125 to fix an iPhone screen after nearly one year with them. | @221523 Sounds like something we need to look into. The charge will depends on your insurance plan. Please send us a Direct Message to further assist you. You can also verify additional info here: https://t.co/Oid2cUP6Vi . -AG"
"Thanks @115714 love my #note8 still miss my #note3 though lol https://t.co/80WL7cdIZT | @823780 Wow, glad to hear this! Enjoy it and, if you have any feedback or questions, please, don’t hesitate to contact us. -FG"
"@115913 what is it with the terrible customer service lately?  I was treated so badly at my local store in Chino, CA on Philadelphia and Central that I actually felt depressed afterward.  So disappointing...:( | @823797 @115913 I only want the best possible experiences for you in any channel, Laura. I want to get to the bottom of this and make sure we're taking great care of you. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@115911 is there any hope for better service in NYC? | @823806 We're always looking to improve our network. Let's take a look at what's going on with your service in your area. DM us with some details about what you're experiencing. *KananiB
"I really hate @115911 right now 😡😡😡😡 paid off my phone and still cant get it unlocked until 40 days... BS | @823807 Hey Christopher, we want to make sure you have a great experience with us. Shoot us a DM. We're here to assist you. *ValerieP"
"@TMobileHelp been a customer for over a decade. Still the worst service I pay for. Drops 9/10 calls, Can't download images, web browse. Thnx | @823818 That is not what we like to hear! Let’s see what’s going on. Please send us a DM and I will look into it! *MoniqueB"
Man bro y’all so fucking trash and im irritated as fuck @115911 how tf my calls not coming thru or going out but I can do other shit. Pmo!! | @823819 Let's get to the bottom of that ASAP! Please DM so we can help. *JohnWard
"@117543  @115911 a mile apart, difference is too great to ignore. Especially when the 1st one is in an area where data is needed most. https://t.co/6IHGw7NoLi | @404235 @117543 We want the best speeds for you where you need it, Jess. Please DM us. https://t.co/lH0SH5fy2m *MikeRice"
@TMobileHelp Vudu credit is not working | @823821 Hey Chris! Send a DM our way and I'd be happy to get to the bottom of this with you! https://t.co/senzStoecA *HillaryTurner
Back again with another issue. @115911 | @823822 I've just responded to your DM and look forward to assisting you! https://t.co/gAmFrAsnx1 *PatrickUllmann
"@115911 it's been two weeks. fix this. https://t.co/fGPEKVvuZO | @823823 That's weird, let's check that out. DM us, we're here to help. *JoanO"
"I think @115725 is going to pay the price for @141006's arrogance and stupidity. I was going to go with @115725 & @122986 but now I am going with @115714 | @279465 Thank  you for contact us and your interest in become part of the Sprint family. Please, visit this link: https://t.co/8aiOS8yJ5N  for more information. We look forward to you joining our family. We'll be waiting for you with open arms. - EM"
"@115714 wtf!? I’ve been having really shitty service all day !! Get your shit together! | @823869 Hey, we'd be happy to look into this for you. Please send us a Direct Message, so that we can further assist you. -TN"