Zaheer Uddin
Technical Project Manager
Hyderabad, Telangana Email me on Indeed: indeed.com/r/zaheer-uddin/fd9892e91ac9a58t
To be associated with a dynamic team in a progressive organization that gives me the scope to
apply and enrich my knowledge and skills with continual learning and professional growth.
WORK EXPERIENCE
Technical Project Manager
DELL EMC
August 2015 to May 2018
Provide expertise to support the project team in the following areas:
Activity and resource planning.
Analyzing and managing project risk.
Planning, organizing, and Leading the Project teams from the entire metrics standpoint.
Scope & Charter Management
Handled the Account Level Audit (ERM, ITIL)
Estimations and cost management.
Project Timeline planning and management
Procurement, Software Asset management, Change management and Configuration
management.
Issue resolution and escalation
Communications & status reporting
Scheduling, attending and running all project meetings.
Identify, track, and resolve/escalate project impediments, risk, issues, actions.
Implementing Power BI Business Analytics tool to analyze data and share insights.
Implemented Six Sigma project (DMAIC) for improving the CSAT Score overall.
Implemented LEAN project for optimizing the resource management and the Average handling
time on the tickets/resolutions.
Technical Lead/Operations Manager
Microsoft
July 2013 to July 2015
Managing 24x7 IT infrastructure services with the scope of Incident management, Security
patching and software deployment management services for Microsoft Outlook.co email
service and 0365 cloud services with team size of 68 people.
Transitioned and consolidated the Incident management, security patching and deployment
management work for optimizing the team by improving the productivity and reducing the cycle
time.
Prepared technical architecture documents integrating all components of the project for better
troubleshooting.
Deploying builds & security patches as per Build calendar schedule and co-coordinating
the issues that arise during the build.
Monitoring, Remote administration, maintenance of a Datacenter Servers comprising of
10, 000+ Servers.
Trouble shooting on HP storage Architecture in different SKU'S with RAID concepts.
Implementing disaster recovery procedures to ensure minimal downtime and data loss.
Re-building Operating Systems on servers (2003, 2008, 2008 R2) that are in the Hotmail
Environment.
Transitioned windows infrastructure support services involving the frontend, inbound, outbound
and storage infrastructure.
Handled security patching, application deployment and incident management for Windows,
SQL and HP storage servers.
Participate in Feature Specification and Release Reviews to ensure complete understanding of
the features being deployed.
Created the knowledge base articles for the debugging of the software application for the benefit
of the Customer, Partner and the engineering team.
Senior Service Engineer
EMC
January 2011 to June 2013
Experience in installing and maintaining Windows Server 2000/2003, 2008.
Alert and resolve any performance issues and notify end-users and resolve any storage
shortages issues.
Monitor and resolve any issues related to Usage, Performance, and availability on storage.
Install and configure the EMC Disk tender (archiving) application as per the customer
requirements.
Troubleshooting NAS, CAS and DAS Storage issues on the servers.
Replicate the break-fix implementation in the test machines to test the functionality of the
break-fix and reproduce the same on the production server.
Perform testing of the registry exports made from the Production environment and try and test
it on the Test environment to resolve issues.
Systems Engineer
December 2007 to December 2010
* Designing and developing computer hardware and support peripherals, including central
processing units (CPUs), support logic, microprocessors, custom integrated circuits, printers, and
disk drives.
Managing, monitoring and troubleshooting all installed systems and infrastructure.
Installing, configuring, testing and maintaining operating systems application software and
system management tools.
* Ensuring the highest levels of systems and infrastructure availability.
Handling Level-2 technical escalations Tickets/Calls.
Performing Upgrades, Installation of Software and Drivers and essential software
troubleshooting.
*
Assisting end users in deploying Updates, services packs and hot fixes using Windows Update,
Automatic Updates.
*
Setting up Active Directory, creating user accounts and providing permissions as requested by
the network admin team.
EDUCATION
BSc
Osmania University
2007
Board of Secondary Education
Hyderabad, Telangana
2004
Diploma in Computer Application
Mac infotech Center