Siddhartha Chetri
7 years of experience in IT Network Telecom and Consulting Sector,
Business Analysis, Infrastructure.Projec Management & Coordination,
Change & Incident Management. Good level of understanding of the ITIL
framework. Strong hold in Project Management.
Bengaluru, Karnataka Email me on Indeed: indeed.com/r/Siddhartha-chetri
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A career with a progressive organization that will use my education and abilities in an executive
capacity, where that best matches my skills and experience to ensure a positive growth for the
organization and self.
Seeking challenging assignment in Customer Partner relation, Project/change Management in
Telecom and IT Sector.
WORK EXPERIENCE
Partner Sites Infosys, Concentrix, Merchants and Convergys
Collabera Technologies- Client- Cisco Systems, Inc
July 2015 to Present
July 2015 Till Date)
Responsible for ensuring that all our Partner should get the Access Control List in right way
and timely manner.
Reporting regular stats on Case management, Infrastructure/Bandwidth utilization.
Handling 4 Partner Sites Infosys, Concentrix, Merchants and Convergys.
Working with different teams in the organization for streamlined output.
SPOC for all the Partner Sites.
Working as a Business Analyst/Project Coordinator in maintaining and delivering record for the
project related work.
Driving project/task for a new request from the Partner Site.
To be an integral part of the project/task and help our Partners in achieving their goal.
Preparing process documents and Local Work Instructions (LWI) for the process.
Technology Associate / Incident Management
Magna Infotech Client. Sapient Consulting
July 2014 to July 2015
Responsible for all the Incidents and Server Monitoring.
Generating reports for project and service manager of all the Incidents and Problem tickets.
Analyzing of the price load report for our client in deployment stage.
Resolving of Incidents so that SLA won't be breached.
Running of queries on putty on daily basis for message reprocessing for our client.
Generating Deployment report for the overall item listed on our site for our Client.
Having exceptional interpersonal, verbal and written communication and motivational skills.
Hands on experience on Splunk for checking the logs of all the server.
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Ability to be results-oriented, a continuous learner, flexible, multi-tasking.
Known tools: Splunk, Remedy, CA Introscope Workstation, TIBCO, Oracle Database.
Project / Service coordinator / Change Consultant
Cable & Wireless Worldwide/ Vodafone Global Shared Services Private Limited
November 2011 to June 2014
November 2011- June 2014)
Project / Service coordinator / Change Consultant
Manage & co-ordinate PSTN Service for M&S (Marks & Spencer), Centrica
projects involving Design, Planning phase for all UK Clients.
Expertise in making Project Plans & Requirement Analysis.
Expertise in report generation for different customers their services, circuits, affected servers.
Develop, implement, and maintain the Project management plan, including risk management,
communication plan, and QA plan with the help of leads.
Define team member roles and expectations, and ensure timely feedback.
Having exceptional interpersonal, verbal and written communication and motivational skills.
Good knowledge of Business Analysis, Project Coordination process.
Ability to be results-oriented, a continuous learner, flexible, multi-tasking.
Training new colleagues who come into the team.
Hands On experience on Incident, Change Management.
Acknowledging, raising and worked on Incident tickets as well as CRQ request for our clients.
Tools Handled
Remedy 7.6 to update track all the Changes that are going to be affected for our major
customers like Airtel, Tawasul, Fatsweb etc.
Preparing Business case with the Project Manager.
Previous Organization/Duration/Roles
iTunes Advisor/ Subject Matter Expert
Aditya Birla Minacs
August 2010 to November 2011
Manage IT Infrastructure for the entire iTunes Process.
Determine the project approach, staffing, responsibilities, and schedule.
Define team member roles and expectations, and ensure timely feedback.
Ensure that Colleagues receive timely updates on incidents.
Group Policy Management and Implementing Security Policies.
Handling escalations.
Ensuring that team meets CSAT, Quality, Productivity and SLA assigned.
Measure and monitor progress at milestones and ensure delivery as per schedule.
Represent the project team at client meetings and provide project status details.
Responsibilities
Worked as an iTunes Advisor troubleshooting customer problems related to Apple iTunes in
timely manner.
Generating reports on customer's request.
Ensuring that team meets CSAT, Quality, Productivity and SLA assigned.
Group Policy Management and Implementing Security Policies.
In a short period become an SME.
Shown excellence in a very short period.
Ensure that Colleagues receive timely updates on incidents
Handling escalations.
EDUCATION
Bachelor of Computer Application in Computer Application
Administrative Management College Bangalore University Bengaluru, Karnataka
2007 to 2010
SKILLS
REMEDY (3 years), CLARIFY (Less than 1 year), EXCEL (Less than 1 year), MS OFFICE (Less than
1 year), OUTLOOK (Less than 1 year)
ADDITIONAL INFORMATION
Skill Set:
Systems: Windows [...] 10)
Software: MS Office (Word, Excel, Outlook, PowerPoint), clarify, SRMS Remedy V6 (Advanced),
Remedy V7.4 (Proficient), Remedy 7.5, MORI, GCD, LOCM, GTOMS, Webex, Smartsheet.
Strengths:
Adaptability
Positive Attitude
Quick learner with ability to learn new concepts, methods and technologies
I believe in my ability to handle any situation
Good customer relation management