Praveen Bhaskar
Program Manager (Software Delivery) Office Beacon
Vadodara, Gujarat Email me on Indeed: indeed.com/r/praveen-Bhaskar/cossab2e3dd7odf1
WORK EXPERIENCE
Program Manager (Software Delivery)
Office Beacon Vadodara, Gujarat
January 2016 to Present
Global delivery & Program management.
Determination of a viable project mix that meets the target of the organization.
Regular monitoring of the planning and execution of the optimal
selected projects.
Evaluating the erformance of portfolio and various ways for improving it.
Comparing the project execution capacity of the organisation.
Providing recommendations to decision makers at every level of the process management.
Coordinating cross-project activities.
Lead and evaluate project managers and other staff.
Develop and control deadlines, budgets and activities.
Apply change, risk and resource management.
Assume responsibility for the program's people and vendors.
Prepare reports for program directors.
Managing the PMO, Development and Support Functions.
Project Manager, Sr Consultant/ Infosys Limited
Tekskills India Pvt Ltd & Infosys Limited Pune, Maharashtra
December 2015 to October 2016
Managing small to large scale projects as per the client
requirements.
Co-coordinating with the onshore and offshore team for the successful completion of projects.
Interacting with the customers and coordinating with internal stake
holders.
Planning, scoping and designing the entire project and ensure the project is delivered as per
the business needs.
Preparing and maintaining project, stage and exception plans as required.
Resume Project Manager
Managing project risks, including the development of contingency
plans.
Applying change control and configuration management processes.
Maintaining an awareness of potential interdependencies with other projects and their impact
Identifying and obtaining support and advice required for the management, planning and
control of the project.
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Preparing any follow-on action recommendations.
Supervisor (Associate Manager)
Red Hat Inc Pune, Maharashtra
August 2010 to October 2015
Managing a team of 20+ direct reportees that includes Technical
Support Engineers, Team Leads and SMEs.
Managing Global Support Delivery Operations from India for recruiting, training and career
levelopment.
Handling customer escalations and ensuring positive customer
engagement. Planning and executing the organizational level
strategies to achieve the goals.
Build and oversee the day-to-day management technical team,
consisting of junior to senior technical support engineers
Manage customer escalations with highly technical support requests from enterprise customers
via the telephone and the web
Maintain a high level of customer satisfaction
Keep the team's technical and non-technical skills current by promoting and guiding ongoing
professional and personal
deve velopment
Implement strategic change for knowledge management,
ustomer-centric support, and issue problem solving
Coordinate improvement programs for global support process and procedures as part of the
front-line support management
team across
Team Lead, Global Support Delivery Red Hat Inc. PUNE,
INDIA
Acted as Team Lead for support delivery team of 40+
associates. O Working closely with the management for day
Resume - Project Manager
to day operations. O Planning and executing team level
strategies.
Prepare coverage plans to meet the business requirements.
Coaching/Training/Mentoring associates and providing
feedback to management.
Planning and implementation of department level projects.
Software Engineer
POORNAM INFOVISION - Kochi, Kerala -
October 2009 to August 2010
Remote administration of Web-hosting
servers. Manage the IT infrastructure for dedicated clients.
Experience over control panels such as cPanel and Plesk.
Setting up the IT infrastructure as per customer requirements
Linux Systems & Network Consultant
L OGIC SOLUTIONS PVT LTD - Thiruvananthapuram, Kerala -
January 2007 to September 2009
To configure and control the Linux Systems, which also includes the Head
server of the Institution and maintain the Network infrastructure.
EDUCATION
Higher Secondary Certificate
Kerala State
2003
Certificate
Kerala State
2001
SKILLS
MENTORING (5 years), TRAINING (5 years), PROGRAM MANAGER (2 years), PROJECT
MANAGEMENT (2 years), CHANGE MANAGEMENT (Less than 1 year)
ADDITIONAL INFORMATION
Skills Project Management, People Management, Stake Holder
Management, Vendor Management, Project Planning Scheduling and
Implementation, Risk Analysis, Cross-functional supervision, Team
building and mentoring, Change Management, Escalation Handling,
Change Management, Quality Assurance, Training & Presentations.
Resume - Program Manager