Shaik Tazuddin
Senior Process Executive STAR India
Bengaluru, Karnataka Email me on Indeed: indeed.com/r/shaik-Tazuddin/1366179051f145et
To establish myself as a sincere and honest employee in a challenging organization by using my
attitude and learning, thus enhancing my skills along with the growth of the organization.
WORK EXPERIENCE
Senior Process Executive
STAR India Bengaluru, Karnataka
November 2017 to Present
Senior Process Executive Cisco Client
STAR EMEAR & US:
>
Creating Dart ID from the requested details and configuring products with appropriate pricing
& discounts.
> Responsible for managing and analyzing backlog for the European countries with especial
attention to France, Spain, United Kingdom, Italy, Sweden, Slovakia, Israel, Germany.
Reviewing quality figures, counts and Q flow monthly to ensure the targets are met.
Making report and C-SAT presentation regarding process for business development.
Immediate action on customer queries and escalations in order to meet quality standards.
To ensure 100% closure to all the customer queries, SLA adherence for self-productivity and
quality.
Resolving issue and escalated cases for Europe and US countries.
Giving training for the new folks and support to quality team.
Overlap checking for the deals and AM assignment.
Promoted as SME where the responsibilities are to handle the team in the absence of Manager
OR Team Lead and assigning the work to the folks.
STAR. ANZ:
Star ANZ deals with the direct partners of Cisco and the indirect distributors from the Australia
and New Zealand, where they require deal ids for their transactions to purchase the products
from cisco.
These direct partners and the distributors contacts us to create the deal ids with the products,
quantity, end user and partners name and the discount.
Star ANZ with all these creates the deal ids with the approval of account managers of the cisco
of the respected account with the help of the various tools provided by cisco for example- CCW,
SFDC, sales force etc.
And contacting all the requesters through emails and through chat.
STAR- INDIA:
Star India deals with the Direct partners and the Account managers of the Cisco. Deal ids created
will be created as per the request from the partners and the Account managers for ordering
purpose of the Cisco products and the same will be informed to them through E-mail or Chat
or through Phone.
Senior process executive at Infosys bpm limited
Infosys BPM Bangalore Rural, Karnataka
November 2015 to Present
Deal management
November 2015 to October 2016
EDUCATION
B.Com in C.A
S.V University Tirupati, Andhra Pradesh
2015
Education, A.P
Margadarshi Junior College
2012
SSC
Board of Secondary Education
2010
SKILLS
HTML (Less than 1 year), MS OFFICE (Less than 1 year), Tally (Less than 1 year)
ADDITIONAL INFORMATION
COMPUTER SKILLS
Packages: MS Office, HTML, TALLY
PERSONAL STRENGTHS
> Dedication towards work.
> Quick learner and self motivated.
> Good Communication Skills and Personality.
> Positive attitude.
> Willing to spend more time.