Arpit Godha
Senior Process Executive
Jaipur, Rajasthan - Email me on Indeed: indeed.com/r/Arpit-Godha/4c363189fbff3dee
To be associated with a progressive and growing organization and utilize my knowledge and skill
to add value to self and the organization.
Willing to relocate: Anywhere
WORK EXPERIENCE
Senior Process Executive
Accenture Services Pvt. Ltd
February 2016 to March 2018
Roles & Responsibilities:
Planning and Organizing: Handling and Planning team activities, priorities and handle
contingencies to meet the set goal.
Customer Orientation: Builds good report with the customer by understanding and responding
to their needs and acting as a trusted advisor.
Customer Interaction: Handle escalation at the process level in order to ensure high level
customer satisfaction.
Analytical Ability: Analyze and resolve the problem by identifying the elements and relationship
of a problem in a systematic way.
Knowledge and Operation Management: Knowledge of operation to implement the process with
guidance and manage day to day operation.
Process Reengineering: Participate in the ideation process and produce documentation and train
the team on reengineered process in order to meet the client and internal commitments on a
continuous basis.
Reporting: Prepare Volume Tracer, Audit Tracker, Utilization Tracker, Dashboard and SLA Tracker
report to the supervisor.
Ownership: Always complete the given task before the TAT with accuracy and used to do the QC
as well of other team members.
Leading KT Session: Took many sessions on call with the client and understand the process or
activity.
Trainer and Trainee: Give cross training to other resource for creating back up and take the
training as well.
Innovative: Give many automation ideas which reduce the AHT of the activity and give benefit
to the client as well.
Work with Different Regions: While working in Accenture I worked in so many countries like
Austria, Spain, Germany and UK as well.
Prepare the DTP: While RKT session with the client I understand all the activity and prepare many
DTP/SOP.
Leading Client Call: In Accenture I used to lead call on weekly basis regarding the SOM (State
of Mind)
Whiteboard: Prepare whiteboard to showcase the work status of the team regularly
Key Responsibilities in Operations:
Creating customer on ADMARC
Maintain the customer master data
Book the received orders from customers
Create delivery for the orders
Prepare the AR Aging report
Prepare the remittance for the special customers
Prepare Pre-notification letter for pending invoices and send to the customers
Follow-ups with the customers regarding the pending invoices
Prepare the dunning letters for unpaid invoices
Apply payment on the customer's account as per the remittance
Work on unapplied payments
Apply ACH (automatic clearing house) payment
Reconciliation between GL account and customer account on month end
Process Executive Infosys
July 2013 to February 2016
EDUCATION
.COM
University of Rajasthan
2011
Senior secondary
2008
SKILLS
TRAINING (2 years), CASH (Less than 1 year), EXCEL (Less than 1 year), SAP (Less than 1 year),
WINDOWS 7 (Less than 1 year)
ADDITIONAL INFORMATION
-
Good communication skills
Excellent logical reasoning
Innovative and creative
Quick learner
Good knowledge of tools like (SAP, ADMARC, PPI)
Positive attitude to words the problems and solving ability
Projects Completed: -
Reduction in AHT for reports which resulted in $ savings for the client.
Reduction in AHT for Pre-notification letter which resulted client & customer satisfaction.
Computer Proficiency: -
Basic Word, Excel and Power Point Presentation
Windows XP and Windows 7
Good knowledge of SAP
Professional Trainings Attended: -
Competencies based training: Milestone 2.0, Business communication, Walk the talk, Analytical
ability
Business Excellence: OTC (Order to Cash)
Domain Certification: T100
Quality Based trainings: CTM