Raktim Podder
6+ Exp in banking operations and credit assessment
Pune, Maharashtra Email me on Indeed: indeed.com/r/Raktin-podder/32472fc557546084
Willing to relocate: Anywhere
WORK EXPERIENCE
SME
TCS
Tata Consultancy Services: Project TELSTRA (AUSTRALIA)
Sr Process Executive SME:
Telecom Business Case Management.
Technical support to the onsite engineers.
Dealers support function.
Emails regarding connection escalations.
Tech implementations in telecom.
Looking after the day to day business production.
Team management:
Handling a team of 18 FTE's
Daily rostering
One on one's
Performance management.
Communicating process updates.
WFM
EOD reporting on team performance.
Huddles and catch-up's
System access request for new joiners.
Providing training to new joiners.
Conflict management.
Business performance reporting.
Network setup and network access management as per requirement.
Testing line and networking working capacity for minimal disruption.
Setting up wireless channels for customers.
Providing one stop solution for escalations from customers.
Looking over the B2B connection setup of customers.
Exception Management: Telstra Digital
Case management
Order built
Escalations handling.
CCSS Rep
HSBC Electronic Data Processing India Pvt Bengaluru, Karnataka
August 2014 to November 2016
ttps://wwindeed.con/i/raktir-podder/32472fc5575460
HSBC: UK onboarding and KYC
Customer Relationship Management and on boarding:
Setting up and checking KYC documents.
National ID
Address proofs
Income proofs
Addition security for additional credits.
Credit scoring report from external credit rating agencies in UK.
Calling the customer and informing the current status of the process.
Asking for additional documentation if required.
Interviewing the customer for understanding his/her portfolio.
Uploading documents and creating profile in BMM and sending for approval.
Liaising with branch and credit control for additional requirements and if needed execution of
those requirements.
Volume of production or volume of documentation forecasting based on the current sales and
branch production:
Liaising with branch to understand the volume.
Liaising with sales to under the targets and performance ratio to determine the incoming CRM
volume.
Determining if there is a dip in CRM production or rise based on:
Volume comparison and trend analysis reporting to the higher managements.
weekly/ Monthly / Quarterly dashboard creation.
Daily volume trend analysis.
Production and process reporting EOD.
Technical Implementation support:
Requirements specifications to the development team to improve the applications in the project.
UAT user acceptance testing of new applications in the project and reporting the same to the
IT team
Sit with development to understand the reason behind the implementation and communicating
the same to the FTE'S
Training provision on new applications to the FTE's
Changes implementation if required to the development team.
Online banking platform support:
Helping the online banking team to implement the CRM online.
Understanding the requirements of the management in regards to what they want and why they
want to integrate the CRM into online banking.
Meeting setup to understand requirements.
Once the requirements have been framed we sit with the development team to provide them
understanding of the CRM process and what is required by CRM that needs integration in the
online banking platform.
Providing support in every stage of website coding development:
Communicating the scope and purpose of the website to the development teams.
Helping with baseline setup.
Providing data to the development team:
what will be the content of the CRM tool in the website.
How customers can access the tool online to complete their KYC.
Illustration of documents required will be on the page or not.
what kind of documents will be uploaded in the website.
what kind of files will the website support.
Where will it be stored after it gets uploaded.
Where the files will be sent after it gets uploaded for approvals.
How will the customer know of the status of the application process by automated email or by
text or by both.
What other links will be there on the online CRM tool which can be useful for the customer.
what will the customer do if they are in confusion while uploading the documents for which a
web chat can be introduced to provide support and direct contact with the executive.
Understanding the size of the project and what resources are required to execute the project.
Understanding the risk involved in executing the new codes in the running website:
When will the maintenance take place at what time and what date to avoid minimal customer
impact.
Information provision providing the customer with website maintenance information and non
usable timescale.
How many FTE's required from operations for UAT of a particular code so that manpower planning
is maintained and BAU is not effected.
After the above the estimation of the project starts:
Estimating the cost involved in this implementation
FTE requirements
Methodology used for development.
Resources and technical knowhow required.
Once the above function is performed the details of which is framed in a document template and
sent to the higher management for approval.
Once the approval comes the development begins.
Tracking and estimation support is given at steps where it is required.
After the implementation the UAT is again performed and asked for further requirements or if the
management is happy with the implementation then the GO LIVE is arranged and executed.
Infosys
Process Executive
Infosys PVT LTD: National Australian Bank Project (Australian, Tasmania and New Zealand)
Credit assessment executive for credit cards:
Setting up credit memo for approval in SAP.
Credit appraisal or credit assessment:
Preparation of financial data.
Probability of default calculations.
Credit risk ratio analysis.
Proposal preparation.
Assessment of proposal.
Sanction/approval of proposal by appropriate sanctioning authority.
Documentations, agreements, mortgages.
Disbursement of loan Post sanctions activities such as receiving stock statements.
Review of accounts, renew of accounts, etc (On regular basis) if CDD is required by the client.
Credit Reporting and Analysis:
weekly monthly and quarterl report generation regarding performing and non performing
portfolios.