Nitin Verma
Assisting Microsoft Partners Exchange Online and Office
Pune, Maharashtra - Email me on Indeed: indeed.com/r/Nitin-verma/b9e8520147f728d2
WORK EXPERIENCE
Assisting Microsoft Partners
Exchange Online and Office
September 2017 to Present
from around the world with AD, Exchange Online and Office 365
related issues.
timely till the issue has been resolved utre up to the user's satisfaction.
> Prompt assistance within the required SLA as per the case creation by users and follow up
> Troubleshooting and resolving various production impacting critical issues.
> Educating Admins about various Microsoft Office 365 features and assisting them with
implementing the same using GUI as well as Powershell.
> Reproducing the users' issues on test environment and researching to find a resolution.
> Interact with other 2nd level support team for joined troubleshooting sessions where root cause
is
not well defined.
> Assisting users/admins with various Office 365 applications, like Outlook, Word, SharePoint,
OneDrive, Skype For Business, etc.
> Brainstorming with the Technical Advisors from Microsoft regarding Service Incidents impacting
multiple tenants.
Tools Used: RAVE, CAP and AVAYA.
EDUCATION
Bachelor of Engineering in EnTC
Pune University Pune, Maharashtra