Shivam Sharma
L1 Analyst in Microsoft project - HCL Technologies
Ghaziabad, Uttar Pradesh - Email me on Indeed: indeed.com/r/Shivam-
Sharma/8e4755830666f3b6
WORK EXPERIENCE
L1 Analyst in Microsoft project
HCL Technologies - Noida, Uttar Pradesh -
September 2016 to Present
Learnings: learnt to work on different fields such as networks, servers, Sql server, and some
integration software tools such as Microsoft service now (SNOW)
Worked as L1 analyst in IT Command Center team for monitoring networks and server issues.
Handson experience in monitoring tool service now (SNOW)
Worked on user requested mails regarding servers and network break fix issues.
Communicating and coordinating with different track teams for proper resolution of issues.
Worked on GMO Sql servers for troubleshooting issues like job failures, disk space issues.
Worked on troubleshooting servers issues like RPD, connectivity, disc space, servicesSPN
creation and deletion.
Knowledge of DHCP, DORA process, Active directories, DNS, FSMO roles, Forests and domains,
portioning, static and dynamic IP, trust relations
documenting new process
EDUCATION
Bachelor of Technology in Computer Science Engineering
Indraprastha Engineering College, Uttar Pradesh Technical University - Ghaziabad, Uttar
Pradesh
2016
Greenfields Public School - New Delhi, Delhi
2010
SKILLS
SQL (1 year), HTML (Less than 1 year), INCIDENT MANAGEMENT (Less than 1 year) IT
INFRASTRUCTURE (Less than 1 year), MS OFFICE (Less than 1 year)
ADDITIONAL INFORMATION
CORE COMPETENCIES
Professional Communication
Incident management
Networks and servers monitoring
Understanding of IT infrastructure
Understanding of L1 networks and servers troubleshooting
MS Office
HTML
SQL
Windows OS
PERSONAL TRAITS:
Ability to produce the best result in pressure situations.
Good time management
Ability to work in team as well as individual.
analytical and critical thinking
good presentation skills