Kavitha K
Senior System Engineer - Infosys Limited
Salem, Tamil Nadu - Email me on Indeed: indeed.com/r/kavitha.k/8977ce8ce48bc80c
Seeking to work with a software firm, to constantly upgrade my knowledge and utilize my
existing skills to benefit the concerned organization
WORK EXPERIENCE
Senior System Engineer
Infosys Limited
December 2014 to Present
Unix, CA7 scheduler
Infosys Limited -
December 2015 to February 2018
Qlikview Level 1 Basic knowledge of creating simple dashboards with different
Production support style using Qlikview components like List Box, Slider, Buttons,
charts and Bookmarks.
Created different types of sheet objects like List boxes, Buttons,
Multi box.
Good knowledge of monitoring Qlikview Dashboards
Monitoring Critical dashboards and communicating delay to clients
Involved in Qlikview initial error analysis and the concerned
team to trouble shoot the issue
Monitoring Qlikview dashboards from end to end and manually
refreshing the tasks if needed
Handling service request for manual refresh of dashboards
Monitoring Qlikview dependent ETL jobs in CA7 job scheduler
Level 1 (BI process) Involved in monitoring batch jobs in CA7 job scheduler
Managing the daily workload based on priorities and maintain
SLA'S to provide quality services to end users
Responsible for sending daily and weekly reports to the clients
Initial analysis of log files and fixing of environment related
issue in ETL Process
Coordinating with concerned team in troubleshooting of major
business related issues and sending notification to the clients on timely manner
Responsible for all Process related activities like incident
management and change management
Involved in documenting the process, procedures and flow of ETL Process for critical
applications
Respond to user service requests and resolving them with in stipulated time
Participated in Incident Management and Problem
Management processes for root cause analysis, resolution and reporting
EDUCATION
Networking, Infosys Limited
Foundation Training Program in Networking
2016
Bachelor of Engineering in Information Technology
REiume Institute of road - Erode, Tamil Nadu
2014