Mohamed Ameen
System engineer
Bengaluru, Karnataka Email me on Indeed: indeed.com/r/Mohamed-Ameen/
ba052bfa70e4c0b7
I
am looking for a job opportunity as a System Engineer that gives me professional growth and
excellence and enables me to contribute my efforts in the success of the organization.
WORK EXPERIENCE
IT Operations Analyst
Accenture
I am looking for a job as system engineer that gives me professional growth and excellence and
enables me to contribute my efforts in the success of the organization.
technical support engineer
Convergys for Microsoft
November 2014 to November 2015
Currently working with Accenture as a Subject Matter Expert for the Remote Technology Support
team in IT Operations.
EDUCATION
B.E in Electronics & Communication
Visveswaraiah Technological University Bengaluru, Karnataka
2013
Electronics Project
Al-Ameen PU College
Rajiv Gandhi Institute of Technology
SKILLS
Active Directory (2 years), Microsoft office, Windows, End user computing (3 years)
CERTIFICATIONS/LICENSES
CCNA
CCNA certified
ADDITIONAL INFORMATION
Skill set:
Networking:
Knowledge of OSI and TCP/IP architecture.
Knowledge of Routing Protocols.
> Knowledge of Virtual Private Network and IPv6.
> Wireless LAN
> Installing, configuration & Troubleshooting of Operating System such as Windows client (XP,
Vista, 7, 8x and 10)
> Installing, configuration & Troubleshooting Microsoft Office {2013, 2016, 365 pro plus (Outlook
and Other Office Tools Such as Excel, word, Power Point) }}
> Configuring and Troubleshooting Microsoft outlook in Blackberry, iPhone & iPad.
> Configuring Group Policies in Domain & Work Group Environment.
> Create, modify and Manage User Account in AD Server.
> Creating Folder groups in File Server and providing Network folder access.
> Configuring & Troubleshooting Wireless Network & LAN, WAN Network,
> Installing and Configuration of VPN clients.
> Workgroup and Domain level security policies.
> Migration and Up gradation of Server/Desktops.
> Installation and Troubleshooting of Symantec Endpoint Antivirus.
> Installation and Troubleshooting of Avecto Defend point client.
> Managing & Troubleshooting Printer, Scanner, Fax.
> Configuring Managing and Troubleshooting SCCM on End user machines.
> Perform 1st Level troubleshooting and/or escalate as appropriate issue to warranty Vendors.
> Maintain Inventory of all warranty / AMC assets for the current year.
> Maintain an Inventory of parts for emergency repairs.
> Coordinate with vendors and with company personnel to facilitate purchases.
> Working on Web Tickets Tools.
> Handling Escalation and Severity for Incidents.
Operating System:
> Windows 7, Windows 8, Windows 8.1 and Windows 10.
Application:
> MS Office, Service Now, ITSM, LogMeIn Rescue