Mohini Gupta
Server Support Engineer
Gurgaon, Haryana Email me on Indeed: indeed.com/r/Mohini-cupta/o8b5b8etacd8cfo7
Willing to relocate: Anywhere
WORK EXPERIENCE
Server Support Engineer
Microsoft
July 2015 to November 2017
Key Responsibilities
Worked as Technical Support Engineer for Microsoft Enterprise Platforms Support.
Worked in U.S., U.K., India & APAC time zones.
Always available (24X7) for any explanation, support or information required by team, client
and managers.
Configuring, deploying and troubleshooting SCCM with remote/local SQL.
Perform Software distribution and ensure successful deployment on end assets.
Patch management of servers and end user estate along with troubleshooting.
Performed on checks through server, to perform server operations, check services, analyzed
the logs to check the communication from the new server to the primary server and vice versa,
also checked server's communication with its client.
Setting up new packages along with new collection.
Collection of inventory i.e. hardware inventory and software inventory.
Troubleshooting client connectivity and package installation issues by analysis of logs.
Working on incidents logged by end users as a daily activity.
Fixing operational issues and performing installation or un-installation of applications.
Create new groups, add users and grant permissions.
Good understanding of SCCM architecture, operations and management.
Knowledge of Active Directory and networking required in SCCM environment.
Deploying Operating System with SCCM.
Server Support Engg.
Convergys
July 2015 to November 2017
Server Support Engg.
EDUCATION
.tech
KIIT college of Engg.
SKILLS
active directory, iis, sccm, dhcp, sql, wsus, dns
ADDITIONAL INFORMATION
Computer Skills
MS Office Tools: MS Excel, MS Word, MS Power Point.
Hands on experience on all versions of Windows.
Sound knowledge of internet and networking.
Coding Languages: C, C++, Java.
Other Information
Regular Swimmer.
Interested in playing Table Tennis, Lawn Tennis.
Professional Proficiency: English and Hindi
I hereby declare that all the above particulars are true to the best of my knowledge.
PLACE: Gurgaon (MOHINI GUPTA)