Ravi Shankar
Working as Escalation Engineer with Microsoft.
Pune, Maharashtra - Email me on Indeed: indeed.com/r/Ravi-shankar/befa180dc0449299
Working in Microsoft EPS (SCS-MON) at Convergys India Private Ltd., Pune from 5th October,
2015 till date.
Currently working as an Escalation Engineer with SCS-MON team.
Done B.E. from Padmshree Dr. .Y.Patil Institute of Engineering and Technology, Pimpri, Pune
University.
Willing to relocate to: Pune, Maharashtra hyderbad, Telangana Bangalore, Karnataka
WORK EXPERIENCE
Escalation Engineer
Microsoft
Working on escalated issues with System Centre Operations Manager, Service Manager and
Orchestrator. Have trained batches for the same. Supported junior Engineers in resolving tough
issues.
Have worked as a Support Engineer
Microsoft Pune, Maharashtra
October 2015 to April 2017
since May 2017 as a Subject Matter Expert to Jan 2018 and as Escalation Engineer since Feb
2018 at Convergys India Pvt. Ltd. Pune for MICROSOFT Enterprise Support Team (SCS-MON)
Roles and responsibilities:
Working in Microsoft Commercial Technical Support SCS-MON Team providing advanced
technical support by handling escalated or complex customer issues.
Identify, investigate, research and provide resolution on Customer queries and problems related
to System Center Products.
Provide subject matter expertise in area of assignment and serve as a resource to other support
personnel. Maintain high level of customer satisfaction always with an eye on productivity.
Maintain a high level of technical product knowledge in the specified software/hardware
products and become knowledgeable in new products when deployed.
Have supported SCOM, SCSM and Orchestrator platform for Microsoft customers.
My work includes helping the Engineers with Technical issues on System Center platform
support.
Core Competencies:
System Center Operations Manager:
Installation, deployment and troubleshooting of System Center Operations Manager
Cross-domain and Cross platform monitoring.
Network devices and Web Application monitoring
Custom reports / Issue with blank reports
Network Devices monitoring
Integrating and monitoring other System Center Products such as SCCM, SCDPM, SCVMM etc.
with SCOM
Notifications
System Center Orchestrator:
Installation, deployment and troubleshooting of System Center Orchestrator
Deployment of various Microsoft and Non-Microsoft Integration Packs
Integration of SCSM-Orchestrator
Creating and Deploying Runbooks
Troubleshooting Runbook Server Performance Issues
System Center Service Manager:
Installation, deployment and troubleshooting of System Center Service Manager
Configuring Connectors
Notifications
Portal deployment (SharePoint and HTML5)
Troubleshooting workflows
Troubleshooting ata-warehouse Jobs issues
EDUCATION
B.E.
Pune University
SKILLS
OPERATIONS MANAGER (1 year), SCOM (1 year), SYSTEM CENTER OPERATIONS MANAGER (1
year), Orchestrator SCSM
ADDITIONAL INFORMATION
TECHNICAL SKILLS
Operating systems
Microsoft Windows Server 2012 (R2) /2008 (R2) /2003 (R2)
Microsoft Windows in8.1/Win8/Win7/Vista/XP
Linux - Various Flavors and Distributions (Red Hat/Fedora /Centos/Debian)
Server Applications
Microsoft System Center Operations Manager (SCOM) 2016 /2012 [...] R2
Microsoft System Center Service Manager (SCSM) 2016 /2012 R2/2012
Microsoft System Center Orchestrator 2016 /2012 R2/2012
Microsoft SQL [...] R2
Virtual Appliances
Microsoft Hyper-\
VMware Workstation / VirtualBox
Other Applications
Microsoft Office [...]
Trained and worked on Forefront Identity Manager, Microsoft Identity Manager, Forefront Threat
Management Gateway and Unified Access Gateway for Windows security.
Good knowledge of basic Networking concepts
Good knowledge of basics of Microsoft Active Directory
Basic Knowledge of Windows Failover Clusters, Microsoft Exchange and IIS.