Shabnam Saba
Offshore SAP CRM Functional Consultant
Bengaluru, Karnataka Email me on Indeed: indeed.com/r/shabnan-Saba/dc7ofc366accb67f
To understand the organization and to identify its needs and correlate them with my goals so as
to apply myself to responsibility with total dedication and dynamism so as to grow along with
the organization.
Past Organization: Tata Consultancy Services as SAP CRM functional consultant (July 2014 - Jan
2016), SAP Labs, India (from Feb 2011-June 2014), Cognizant Technology Solutions (May 2010-
October 2010)
WORK EXPERIENCE
Offshore SAP CRM Functional Consultant
SAP AG
July 2014 to January 2016
Description: The project involves SAP IT support with respect to AGS and SAP cloud Process .SAP
IT support involves handling incident and service requests from SAP CRM users and customers
across the globe.
Responsibilities:
Problem Analysing and Handling Tickets of SAP CRM (AGS and cloud process)
Handling incident and providing solution with in SLA time frame.
Configuring the system to resolve the issues.
Worked on changes to the functional specifications required as per the clients
requirement.
Preparing test cases and taking approval from client before moving new changes to production.
Coordinated with the technical team in solving the tickets.
Quality Engineer
SAP Labs
July 2002 to January 2014
Responsibilities:
Worked in configuring and testing different areas of Framework:
Nav. Bar profile
Role Config key
Business Roles and UI Config tool
Creating A Business Role
Functional Consultant
SAP Labs
March 2012 to June 2013
Description:
Mobile client Technology is client technology designed for Microsoft Windows-based occasionally
server-connected CRM field applications. These applications offer a rich function set, such as
SAP CRM Mobile Sales and SAP CRM Mobile Service. Mobile Sales for SAP CRM allows users to
access all their accounts, contacts, leads, opportunities, and activities from a single point. All
relationships between these business objects are automatically mapped in the application, which
allows for fast and easy navigation.
Responsibilities
Testing the various business objects:
Opportunities, Quotation, Sales orders, Activities.
Worked on system set up (creation of sites, subscriptions), opportunity, quotation, order
management.
5. CRM Sales ( CRM 7.01, CRM 7.02, CRM 7.03) -Feb 2011-June 2014
Client: SAP Labs India
Role: Functional Consultant
Description:
This area in SAP Customer Relationship Management (SAP CRM) enables you to manage your
sales cycle, starting with creating appointments and business opportunities, through to managing
sales orders, contracts, and invoicing. It also allows you to organize and structure your sales
territories according to your business requirements.
Responsibilities:
Was involved in customizations and testing of:
Territory management
Account and contact management
Activity management, visit Planning
opportunity planning, opportunity management
quotation and order management
Pricing
Organizational Management and Billing
Customizations of Surveys
EDUCATION
B.E in CSE
Padmanava College of Engineering
2009
St. Joseph's convent school
2003
SKILLS
CRM (10+ years), CUSTOMER RELATIONSHIP MANAGEMENT (10+ years), TESTING (10+ years),
UI (10+ years), USER INTERFACE (10+ years)
ADDITIONAL INFORMATION
Other Skills:
CRM Middleware:
Worked on downloading initial and delta download between ECC and CRM,
CRM and MSA.
Monitoring middleware data between ECC and CRM.
Monitoring Queues and error handling of BDocs.
Worked on subscriptions and Publications, Replication Objects.
SAP ECC Sales and Distribution:
Strong Understanding of SAP Customizing and Detailed knowledge of core SD functions such
as Item Categories, Text Determination, output determination, taxes
Customer Master and Material Master data, item proposal, variant configuration, Product
hierarchy
Sales document types (Orders, Returns, CMR, DMR)
Billing and Pricing concept, worked on bill plans
Sales Enterprise structure
Copy control, Incompletion log, Material listing and Exclusion
Partner determination, Customization of Account groups
Worked with cross-functional teams during development and configuration activities to ensure
impact to other SAP modules and processes is considered.
SAP CRM Skills:
CRM Sales and Service order management (Extensive experience in configuration for Text
Determination Procedures, Status Profile, Org. Data Determination and Transaction Types)
SAP Fiori (creation of test data and application testing in different landscapes including browser
testing)
SAP Mobile Sales (creation of test data and system set up)
well versed in base customizing and WEBUI configuration along with CRM Tables.
Hands on experience in CRM middleware (creation of sites, subscription, publication, checking
bdocs, idocs, download objects) and trouble shooting.
In depth knowledge in CRM One Order Framework.
Extensive experience in the configuration of Web UI for multiple Business Roles, Actions,
Navigation Bar Profile.
Competencies and Skills:
CR-100 (BP, Product, Org model, Partner/Text determination, Transaction type, Item categories,
Territory)
CR-300
CRM Mobile Sales
CRM Middleware Basics
Basic Debugging (ABAP)
Knowledge on Idocs (set-up, filtration, reprocessing)
Testing:
Experience in SAP CRM Module (sales and service) with testing
Good understanding of application testing process.
Coordinated with SAP CRM technical team members to understand testing functionalities
Written Test cases for different CRM modules (Account Management, opportunity, activity
management, sales order creation) Sales & Service.
Managed issue logs / defects and subsequent closures.
Basic Debugging:
Knowledge of ABAP Debugging, Basic ABAP (Tables, data elements, Working with Table
Maintenance Generator, Creating a Transaction Variant, Creating an SAP Area Menus, Find the
SAP IMG Customizing Activity from the Table Name, basic knowledge of Smartforms)