### Live call analytics blogs

1. [Live call analytics and agent assist for your contact center with Amazon language AI services](https://aws.amazon.com/blogs/machine-learning/live-call-analytics-and-agent-assist-for-your-contact-center-with-amazon-language-ai-services/)

Amazon Machine Learning (ML) services like Amazon Transcribe, Amazon Comprehend, and Amazon SageMaker provide feature-rich APIs that you can use to transcribe and extract insights from your contact center calls at scale. Amazon Lex provides conversational AI capabilities that can capture intents and context from conversations, and Amazon Kendra offers intelligent search features that can provide useful information to agents based on callers’ needs. Although you could build your own custom call analytics and agent assist solutions using these services, that requires time and resources. This post discusses our sample solution for live call analytics with agent assist.

2. [Post call analytics for your contact center with Amazon language AI services](https://aws.amazon.com/blogs/machine-learning/post-call-analytics-for-your-contact-center-with-amazon-language-ai-services/)

Amazon Machine Learning (ML) services like Amazon Transcribe Call Analytics and Amazon Comprehend provide feature-rich APIs that you can use to transcribe and extract insights from your contact center audio recordings at scale. Although you could build your own custom call analytics solution using these services, that requires time and resources. This post discusses our sample solution for post call analytics.