[A]
All information captured.. Last 4 digits of account number = {{getSlot 'accountno' '?'}}, Amount = ${{getSlot 'amount' '?'}}, Account = {{getSlot 'accounttype' '?'}}.
Suggested response: Great, so I’ve processed payment of ${{getSlot 'amount' '?'}} from your {{getSlot 'accounttype' '?'}} account.  Is there anything else I can help you with?

slotName: accountno

slotPrompt: Ask caller for last 4 digits of card number

slotName: amount

slotPrompt: Confirm that card balance is $75.34. How much do you want to pay? There’s a $50 minimum payment.

slotSampleUtterances: I want to pay {amount} dollars, I'll pay {amount} dollars please, {amount} dollars please, I'll pay {amount} dollars

slotName: accounttype

slotPrompt: Ask caller if they want to pay from their checking or savings account

slotSampleUtterances: Let's use my {accounttype} account, my {accounttype} please

type: qna

q: Can i pay my card bill now while I’m on the phone?

q: Thanks, yes. Can i pay my card bill now?


[A]
{{#ifCond Slots.cardtype '===' 'reward-cards'}}
    I see here that the rewards card has a 2% cashback rate on your everyday spending.
{{else}}
    I see here that the {{Slots.cardtype}} does not offer cash back. You might want to consider our rewards card.
{{/ifCond}}
Anything else I can help with today?

slotName: cardtype

slotPrompt: Ask: Is this a rewards card, or a purchase card?

slotSampleUtterances: It's a {cardtype} card

q: I was wondering what is the cash back rate for this card?

q: What is the cash back rate for the {cardtype} card?


[A]
Open https://en.wikipedia.org/wiki/Life_insurance
Suggested response: We offer many types of Term life insurance, and Permanent life insurance, including Whole life, Universal life, Endowment policies, Accidental death policies, and more.

q: What life insurance policies do you have?

q: Can you tell me what kinds of life insurance policies you have


[A] Thanks {{getSessionAttr 'qnabotcontext.slot.firstname' ''}}! We appreciate your business. Check out our website at ACMEBank.com to learn about all our other products, and feel free to call back if you have any additional questions. Have a great day.

q: You’ve been a big help. That's all I need for now.


descr: Capture account type

samplevalue: checking

synonyms: checking account

samplevalue: savings

synonyms: savings account

type: slottype


descr: Capture credit card type

samplevalue: reward-cards

synonyms: rewards

samplevalue: purchase-cards

synonyms: purchase


[A] Suggested response: Perfect! Hi {{getSlot 'firstname' '?'}}! How can i help you with your {{getSlot 'cardtype' '?'}} card?

slotName: firstname

slotPrompt: Ask caller to state their first name only, for verification purposes. It should be ‘Bob’ per callerId lookup.

q: Hi. My name is {firstname}. I’m calling about my card.

q: Hi. My name is {firstname}. I’m calling about my {cardtype} card.


qid: CustomNoMatches

markdown: {{Settings.EMPTYMESSAGE}}